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Dacor Range Model HDPR36CR-NG
Dacor Range Model HDPR36CR-NG
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Dacor Range Model HDPR36CR-NG

Dacor - Professional 5.2 Cu. Ft. Freestanding Dual Fuel Pure Convection Range with SimmerSear™ - Haute Red

A full-featured masterpiece of cooking perfection. True simmer dual-valve, dual-stacked burners reach way down to 800 BTUs for a truly controlled simmer and up to 18,000 BTUs for a moisture-sealing sear. Inside, a generously designed, self-cleaning oven compartment with a three-part convection system comfortably accommodates commercial-sized baking sheets and pans.

Manufacturer: Dacor

MODEL: HDPR36CR-NG

MSRP: $8299.00 USD


Dacor Range Model HDPR36CR-NG Error Codes

CODE: F0 
PROBLEM: Shorted Or Jammed Input Device This failure will appear if a shorted or jammed input device is defective. Possible causes include shorted wires or a defective membrane switch. 
 
CODE: F1 
PROBLEM: Alarm “System Watchdog Circuit” ERC Self-Diagnostic circuitry has detected a failure in the bake/broil system. Any portion of the ERC, relay board, touch pad, heating elements and related wiring may be at fault. 
How to diagnose/repair potential cause: 
Step 1: Disconnect membrane from ERC. If an F-1 alarm is not activated within 30 seconds, check membrane function test points with an OHM meter. (refer to page 20 of the Diagnostic Test Manual) If the membrane test switch fails, replace membrane. If membrane test is good, continue to step 2. 
Step 2: At ERC check for 24 VDC between J2 pins 1 and 3 for upper/single ovens or J5 pins 7 and 10 for lower ovens (when lower oven is not in a cooking/clean mode) **Note: F-1 must be showing in the ERC/Clock Display. I you read 24 VDC at those test points, replace ERC 
 
CODE: F2 
PROBLEM: Alarm Heating Mode High Temperature Is activated when the ERC senses a runaway heat condition or when the temperature exceeds “runaway limits”. The ERC will beep until the cancel or another function is selected. If the alarm repeats the F2 alarm check the oven sensor and wiring after first checking for a stuck relay. If alarm goes away verify the oven will complete a clean cycle without any type of failure. 
 
CODE: F3 
PROBLEM: Alarm Shorted Oven Sensor Occurs when the ERC senses a short circuit in the oven temperature sensor for 16 temperature conversions in a row. F-3 will appear in the digits and a beeping will be heard. If the alarm does not go away after pressing the cancel key check the sensor and wiring. **Important Note: This test will only be performed while a cooking operation is being attempted. The F3 alarm will not be displayed in the time of day mode. 
 
CODE: F4 
PROBLEM: Alarm Open Oven Sensor “F4” will be displayed along with a beeping if the ERC determines an open oven temperature sensor circuit for 16 consecutive oven temperature conversions. **Important note: This test will only be performed while a cooking operation is being attempted. The F4 message will not be displayed in the time of day mode. **Important note: If the oven sensor is open the bake modes cannot be activated. The controls will be non-responsive. Look for this failure, as at first appearance you may suspect the ERC or selector instead of an open sensor. A strange number may also appear in this failure mode. 
 
CODE: F5 
PROBLEM: ERC self-diagnostic failure Replace ERC. 
 
CODE: F6 
PROBLEM: Alarm EEPROM Checksum Error The brain of this oven (so to speak) operates a series of software commands. These commands control the various features and functions of the oven. A numerical value has been assigned to each function or operation. The numerical values can be added up - this is the check sum operation. Every time the system is powered up and after each clean cycle the system performs a check sum and compares the value to the value programmed into the software. (stored in memory.) An EEPROM check sum error or F-6 alarm occurs when the values differ. Only the time of day and timer operation will operate. If you receive a F-6 alarm replace the ERC. 
 
CODE: F7 
PROBLEM: Alarm Door Lock Enabled Above Temperature “F7” will appear in the digits and a beeping will be heard if a failure in the clean lock/ phase circuitry is detected for 16 seconds in a row. Check the door lock switches and door adjustments. 
 
CODE: F8 
PROBLEM: Alarm Door Locking Switch Occurs when operating the door lock motor if the motor runs for two minutes without seeing the phase switch change positions. This failure will normally occur only when a clean mode is started. If it occurs check the door switches and wiring.


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Related Error Code Pages:
Dacor Dishwasher Error Codes, Dacor Microwave Error Codes, Dacor Range Error Codes, Dacor Refrigerator Error Codes,

Related Troubleshooting Pages:
Dacor Dishwasher Troubleshooting, Dacor Microwave Troubleshooting, Dacor Range Troubleshooting, Dacor Refrigerator Troubleshooting,

Related Repair Pages:
Dacor Dishwasher Repairs, Dacor Microwave Repairs, Dacor Range Repairs, Dacor Refrigerator Repairs,

Related Parts Pages:
Dacor Dishwasher Parts, Dacor Microwave Parts, Dacor Range Parts, Dacor Refrigerator Parts,


Dacor Range Model HDPR36CR-NG

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Product Reviews:

Perfect size burners and small oven. Cooks food perfectly about 25° less t
Perfect size burners and small oven. Cooks food perfectly about 25° less than you think. Great grill on top. Easy to clean.
Published: September 5, 2019
Susan
Source: bestbuy.com

I am having issues with my Dacor oven and have tried to contact customer se
I am having issues with my Dacor oven and have tried to contact customer service since Monday 01/04/16. I was on hold for 27 mins and finally left my number for a callback. I have called every day and leave my number for a callback, no response. Today Thursday I sent a message and the response was that someone will call within 2 days. Great customer service. Buyer beware.
Published: January 7, 2016
Rosemary of San Diego, CA
Source: consumeraffairs.com

In September 2009 we did a complete remodel of our kitchen. Replaced everyt
In September 2009 we did a complete remodel of our kitchen. Replaced everything but the refrigerator, with DACOR appliances. Within a few months we had problems with the dishwasher and finally replaced it with a GE in 2012. About that same time we had problems with the Dacor Epicure 30 Single Oven Model EO130SCH control panel and had to have the repairman out to work on the relay/computer board. At Christmas 2015 I had trouble baking, the temperature wasnt accurate and have had the repairman again. He says that the computer board is fried (his term). Ive tried calling Customer Service with no success. Ive e-mailed them with same results. The appliance repairman has told me that he cant find the part. All the distributors that hes called have been told that the part is on back order. Ive been without an oven for over two months now with no fix in sight. Have been told that IF we find the part it will probably run around $500.00. These are appliances that are only six years old and have had gentle use by senior citizens. Anyone reading this - PLEASE DONT BUY DACOR! Youll be sorry as I am.
Published: March 14, 2016
Barbara of Sonora, CA
Source: consumeraffairs.com

Dacor EO227SCH - double wall oven. Installed all Dacor appliances when we d
Dacor EO227SCH - double wall oven. Installed all Dacor appliances when we did a kitchen renovation in 2008. Stove top, Micro Wave and Warming Drawer each have been excellent. Ovens have been a nightmare. Dacor would not honor warranty 7 days after it expired. Had no less than a dozen service calls in first 3 years. Ovens conveniently have problems around holidays. Example: lower oven quit working two days before this Thanksgiving - last week! Paid a high price to get Dacor and have paid thousands and spent countless hours on service calls since. Am totally dissatisfied with Dacor products and the companys refusal to stand behind its product. I tell everyone who is contemplating Dacor not to. Did it today with a couple who signed a contract for a $1M home in N Atlanta. Builder specified Dacor and I strongly advised against it. Homebuilder is now looking at other options.
Published: December 2, 2014
Ed of Roswell, GA
Source: consumeraffairs.com

We remodeled our kitchen 2 years ago but didnt upgrade our refrigerator bec
We remodeled our kitchen 2 years ago but didnt upgrade our refrigerator because our old one was still working. My wife and I always wanted a Dacor refrigerator. We like their design. Our old refrigerator finally died after a little a year after our reno. We were sad but happy at the same time because we can finally go buy a Dacor fridge weve always wanted. We shopped around and compared Dacor, Sub-Zero, and Thermador just to make sure Dacor is for sure what we wanted. We chose Dacor and we couldnt be happier. Its been almost a year and we still love our Dacor fridge. Now we will just have to wait until our oven dies to get a matching Dacor one.
Published: March 4, 2019
Sam of Anaheim, CA
Source: consumeraffairs.com

I wrote yesterday, perhaps a little too hastily that our motherboard was de
I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.
Published: December 2, 2011
Susan of Alta, UT
Source: consumeraffairs.com

About a month ago then again 2 weeks ago, I would hear a beep (not while I
About a month ago then again 2 weeks ago, I would hear a beep (not while I was cooking) from the stove. I went over and all elements had turned themselves on at HIGH. The only way I could turn them off is to repeatedly push and hold the child safety button. Very scary! If I had left a pot or pan on the range top, who knows what would have happened. It did it occasionally with 1 burner twice more. Yesterday, the range top started cycling every 90 seconds, on then off, then on, then off. I shut it off at the circuit breaker twice thinking this is a way to reset electronics sometimes. Once for 2 minutes then again overnight.I tried cooking on it this morning: on and off and on and off again. It is shut off at the circuit breaker awaiting repairs. I am a renter so am spared the repair bill but not being able to cook (of course it happened on Easter weekend!!) is a major pain. It is 10 years old this week the landlord told me, but I used to cook on a stove that was 60 years old and it worked like a champ.
Published: April 4, 2015
Karla of Mill Valley, CA
Source: consumeraffairs.com

I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kit
I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kitchen 9 years ago and purchased a Dacor stovetop, oven and microwave. I remodeled my new house 5 years ago and again purchased Dacor stovetop, oven and microwave. Consumer reports provided favorable reviews of the appliances I purchased below.First red alert: The oven Model MORS130S and Microwave Model DCM 24S LED did not match. The microwave was green; oven was blue. The brochure was in black and white so there was no way of knowing that aesthetically they were a mismatch ... it was very sloppy(!) and very deceptive by Dacor. I mean when I waited weeks for my appliance order and the oven is already installed with a big fat ugly LED screen, what was I supposed to do, yank it out and start all over again? This was disappointing!Next, I was simmering chili on the stovetop (5 burner, gas) and, lo and behold, 18 flames started exiting through the turn knobs resulting in a meltdown. The gas was leaking through the tubes underneath the stovetop. I just happened to check the chili while I was gardening to watch the house almost burn down and btw, it was difficult to put out the flames because the natural gas was leaking under the unit. Seriously! I called customer service and they got hopping right out to fix the issue. This scared the heck out of me. It is negligent to have a product like that on the market.After about 13 months into the life of the Model MORS130S oven, the touch panel failed emitting a CO1 error message. I was told it was $140 to fix it and that the panel was defective, great quality there, Dacor. And the added joy to the CO1 error message is that the unit beeps intermittently all day and all night long unless the power to the oven is killed. Joy... now another issue - Model MORS130S oven LED lights are burning out. Seriously, what else will there be? Now its $175 for LED panel and another $100 to install by an authorized Dacor service man.So I called Dacor back again today because the LED light out was annoying me. They offered nothing. To be fair, my appliances are out of warranty but seriously, Dacor nearly burned my house down. They should be winning me back as a customer if they really cared about their customers and having long term repeat business. Never again, Dacor, never!
Published: March 26, 2013
Tricia of Los Altos, CA
Source: consumeraffairs.com

Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended
Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended Dacor for great styling and the fact that it was a 36 inch oven. Before the kitchen was even finished the control panel had to be replaced. Since 2005 our local repair shop has had to replace the circuit board 9 times. Same issue every time with not heating and board found every time to be burned out! Dacor replaced the first few boards free but we had to cover the labor. To date more than 5,000 in repairs. Dacor would not replace the oven and had terrible customer service. Its down for the 12th time and its headed to the junkyard this time. I cant see spending another dime on this lemon. Dont ever buy a Dacor!
Published: April 19, 2014
Robert of Gainesville, FL
Source: consumeraffairs.com

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due
I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!
Published: September 17, 2015
Dixon of Centreville, VA
Source: consumeraffairs.com

We remodeled our kitchen because my wife is a chef. So we thought a full su
We remodeled our kitchen because my wife is a chef. So we thought a full suite of Dacor products was just what she needed. What a mistake! Our $6000 36-inch dual-fuel range had problems from the start. We had to replace the control panel, heating element, convection fan, and door seal. Finally, the liner split and the range became unrepairable. We made the mistake of purchasing a simpler, gas-only range because Dacor offered a modest discount. This $7000 range lasted four months before a failure in the wiring harness made it unrepairable!! We bought a Miele replacement. We have had performance issues with our Dacor warming drawer and microwave. DO NOT BUY ANYTHING DACOR!!!
Published: May 19, 2016
Denis of Sierra Vista, AZ
Source: consumeraffairs.com

Purchased Dacor Renaissance wall oven in July 2015, Model RNO130S. After le
Purchased Dacor Renaissance wall oven in July 2015, Model RNO130S. After less than a year and a half, the cooking temperature began to fail. For instance, set to bake at 425 degrees, the oven would appear to heat properly, but tried and true recipes would be pasty and uncooked at the expected time. I inserted an oven thermometer inside to test and found an erratic pattern of oven heating up properly to 425 but then sometimes dropping back to about 350 during cook time and refusing to ever reach 425 again. ABT repairman adjusted temperature calibration but refused to troubleshoot any further. Just ruined another dinner. Thanks Dacor and ABT for your unreliable product and poor service.
Published: January 26, 2017
Susanne of Wilmette, IL
Source: consumeraffairs.com

Dispenser spits out ice cubes onto wood floor everyday. Told it is design i
Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.
Published: July 23, 2015
Judith of Oconomowoc, WI
Source: consumeraffairs.com

Replaced a prior pro style range product with 36" all gas Dacor range
Replaced a prior pro style range product with 36" all gas Dacor range and couldn't be happier. The styling is outstanding and the cooking performance is far superior to prior range. Simmer burners are amazing and convection roast is absolutely outstanding. Great product and experience!
Published: August 5, 2019
John of Woodcliff Lake, NJ
Source: consumeraffairs.com

Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstandi
Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstanding. Like: Appearance; Dislike: Performance, Reliability, Serviceability, Quality of parts, Availability of parts. In a word: Dont buy a Dacor! Ive learned that if you have a repair person/organization you can depend on ask them to suggest the best appliance based on their repair experience and their ability to obtain parts. Dacor has already replaced range once. Oven interior cracked when self-clean was used. Stovetop burner ignitors frequently continue to spark after flame is established. Stovetop burners will sometimes extinguish when flame is low. This experience showed me that just because an appliance is expensive, it doesnt mean good performance or high quality. Because of the cost of replacement we have lived with the Dacor until the next major repair is not possible because of lack of available of parts or cost.
Published: March 16, 2016
Kenneth W. of Etowah, NC
Source: consumeraffairs.com

I have the Dacor 30 all gas range in my house and it is the best. The grate
I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!
Published: March 21, 2019
Michelle of Yorba Linda, CA
Source: consumeraffairs.com

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the c
Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.
Published: April 17, 2020
Tom of Weed, CA
Source: consumeraffairs.com

I purchased my 30 range and was so excited! Well no longer. First the wrong
I purchased my 30 range and was so excited! Well no longer. First the wrong range was delivered. I had to wait another three weeks for the correct one. My oven can not cook at all. Temp fluctuates by 100 degrees. Going on my third service call and still not working. It very unfair, I have to take time off work to wait for repair person, then nothing is fixed. I wish I could return this lemon. But after reading other reviews I am not alone. Why is this company not accountable for ripping hard working people off. I love cooking. Its my passion. My Kenmore Elite was half the price and far more superior.
Published: May 6, 2017
Tena of Ft Lee, NJ
Source: consumeraffairs.com

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen.
I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.
Published: August 18, 2011
Lora of Elm Grove, WI
Source: consumeraffairs.com

This is my first DACOR product. Did not know too much about the brand. Did
This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.
Published: March 21, 2019
Gracie of Merced, CA
Source: consumeraffairs.com

We had problems with it all the time. The front plastic cracked and ended u
We had problems with it all the time. The front plastic cracked and ended up causing the oven not to work. We have spent (over the past 9 years) about $1,000 on repairs. Now, we just had it fixed and our new clock that was installed into the oven is running fast. After just being fixed, it takes 20 minutes to heat up to 400. Honestly, it always has been that way. We’re not happy with it at all. We bought a Sears brand oven for our church, and it works great, and the cost was only a third of what we paid for the Dacor oven. The Sears brand bakes just as good as the Dacor (when it works). I think it was a waste of money to buy this Dacor oven.
Published: January 2, 2013
Alexandra of Louisville, CO
Source: consumeraffairs.com

I submitted a review regarding a repair on this same refrigerator Dacor EF4
I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.
Published: January 28, 2013
Karen of Augusta, MO
Source: consumeraffairs.com

Updated on 02/23/2021: Its been several weeks since I first posted. The onl
Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.
Published: February 6, 2021
David of Loveland, CO
Source: consumeraffairs.com

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler b
The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). Its going on now, for over 6 months. Is there any news? I am very frustrated!
Published: October 9, 2011
Timothy of Woodland Hills, CA
Source: consumeraffairs.com

We remodeled our kitchen in the fall of 2009 and decided to purchase what w
We remodeled our kitchen in the fall of 2009 and decided to purchase what we thought were higher end Dacor appliances (stove top, oven and microwave). Well, what a mistake that turned out to be. Considering the price we paid for the appliances, you would not expect problems from all 3. Perhaps a problem with 1 appliance, but problems with all 3 suggest a real quality problem. My first indication should have been when I called and asked how to change the green LED on the microwave to blue to match the nice blue LEDs on the oven mounted right below. I was told that someone else makes the microwave and Dacor just puts their name, and that I should just turn off the LED on the microwave. I dont know if that is true, but that is what I was told.Now when using the microwave/convection feature, the oven makes a noise (sounds like a fan motor) for the first 3-5 minutes then eventually quiets down. A daily reminder of the mistake we made purchasing Dacor. Then those nice blue LEDs on the oven started failing making it impossible to read the clock, timer or temp. Luckily, the oven still works; you just cannot read the LED any longer. This is a constant reminder of the mistake we made buying Dacor as we see the LED every time we walk into the kitchen.Finally, we have the solid surface electric cooktop. Although it works fine, the black paint on the metal trim around the stove top is wearing off. Now, we have some shiny metal and some black trim. This is just an annoyance and honestly, we probably would not have even complained about it. However, with the other problems we have had with Dacor, it just adds to our overall disappointment with Dacor. If I knew then what I know now, I would be a lot happier because I would have GE appliances and not these overpriced low quality Dacor appliances.
Published: January 16, 2013
Don of Raleigh, NC
Source: consumeraffairs.com

Dacor Fuel Range broken door - My Dacor is by now 13 years old. I see from
Dacor Fuel Range broken door - My Dacor is by now 13 years old. I see from other reviews that the problems I have with my range have not been addressed in newer models--the same problems exist. When I received my Dacor, there was a crack in the front, above the door. It was small, and Id just had a baby so I let it go. I noticed that the door did not close either, and because I did not address it within a year, Im out of luck. But youd think that making an oven with a door that closes snug would be a top priority. It only closes properly when in cleaning mode. My oven window became brown and I cannot clean it. Its a shame that these things are messed up because the convection seems to work wonderful and the oven is fairly attractive. If the door closed all the way. Im getting ready to consider a new oven. Wont be a Dacor.
Published: November 18, 2014
Mary of San Rafael, CA
Source: consumeraffairs.com

We have a Dacor gas range RSD30R that we bought to upgrade our kitchen in 2
We have a Dacor gas range RSD30R that we bought to upgrade our kitchen in 2002. We have had several issues with the range to date. The first issue we had with the range was the auto lock for the oven cleaning cycle that failed in 2007. It was not covered under warranty and cost $88. The second item to fail were the oven door springs. They also failed in 2007 and covered under warranty. They failed again in 2017 and had to be replaced for a second time. The springs are too weak to hold the weight of the heavy door. $68-$78 for the springs. The springs could easily be changed out as the brackets are still good but they only come as complete units. The last item to fail were the ignitors. Only one ignitor failed out of the four but as the spark module ignites all burners every time any one is turned on, premature failure could be expected as all ignitors light every time. This time the part is no longer available from Dacor. Dacor does not support any products they build after 7-8 years. Parts will no longer be available. I would not recommend Dacor Appliances to anyone as the manufacturer does not support their own products very long. I purchased Dacor to buy American and I regret it now. In contrast every product that Miele made even 20+ years ago, parts are still available directly from Miele and other suppliers as well.
Published: November 3, 2017
Philip of Renton, WA
Source: consumeraffairs.com

Warning! Do not buy Dacor appliances! We have had our appliances for three
Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!
Published: May 24, 2012
Peter of Hamilton, ON
Source: consumeraffairs.com

Lemon appliances. The dishwasher breaks every 6 month. The gas range top br
Lemon appliances. The dishwasher breaks every 6 month. The gas range top breaks every 6 month. The Microwave breaks every 6 month. Awful products!!!
Published: April 20, 2016
john of Marietta, GA
Source: consumeraffairs.com

Eight months ago I renovated my whole kitchen with all Dacor appliances, co
Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!
Published: March 20, 2019
Miguel of Rancho Cucamonga, CA
Source: consumeraffairs.com

I'm just writing about the Dacor fridge. We've had the fridge for
I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.
Published: April 19, 2019
Julia P. Dallas, United States
Source: yelp.ca

We purchased this oven February 2009. On 6/7/11, we had to replace the touc
We purchased this oven February 2009. On 6/7/11, we had to replace the touch pad assembly. On 12/16/13, we again had to replace the touch pad assembly with a cost of repair to this point of over $900.00. The over cost $2,395.00 when purchased. On 3/16/14, while on convection/bake the oven switched over to broil. On 3/20/14, a repairman came to the house. The condition did not replicate but the repairman, in conversation with Dacor, determined that the fix, if this should happen again, would require the replacement of the relay board and ERC control at a cost of $700.00. On 3/27/14, while on convection/bake, the oven switched over to broil. I called Dacor and was forced to leave a message.
Published: March 27, 2014
Ted of Sammamish, WA
Source: consumeraffairs.com

I have the same problem Judy had last week. I have a 36 inch under counter
I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.
Published: February 18, 2018
Seth of Baltimore, MD
Source: consumeraffairs.com

We purchased a Dacor Epicure dual fuel range when we built our house 7 year
We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.
Published: September 28, 2011
Karen of Rochester , MN
Source: consumeraffairs.com

I just had an appliance repair company come out to let me know what is wron
I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.
Published: July 13, 2015
Kayla of Bend, OR
Source: consumeraffairs.com

I got a fridge, a wall oven, a cooktop, dishwasher, wine dispenser and now
I got a fridge, a wall oven, a cooktop, dishwasher, wine dispenser and now I am picking up a wine cooler to compliment my wine dispenser. I like a variety of wines and I need a lot of storage space. I plan to buy more wine coolers. Being the top cat of me crew I need a image and style to keep up. Capiche. Ciao.
Published: August 12, 2015
D M. Hacienda Heights, United
Source: yelp.ca

Our 30in Dacor double ovens are approximately 12 years old. I feel they ope
Our 30in Dacor double ovens are approximately 12 years old. I feel they operate adequately. However, not better than our much lower end appliances we previously owned. My main complaint is the self cleaning function. My old ovens self cleaning worked much better! With our Dacor ovens one must take out the racks and clean them by hand. This is very difficult and time consuming. I used the 3 hr option to clean my oven that was moderately dirty, mainly from cooking a prime rib over the holidays. After the 3 hr cleaning the oven was still very dirty with splatters and grease. Im now cleaning my oven again with a second 3 hr cleaning cycle. I know at the end of this second cycle I will need to do a lot more cleaning by hand! I hope Dacor has improved their inadequate self cleaning feature. If it hasnt been improved, I really cant recommend Dacor ovens.
Published: February 19, 2017
Darlene of Upland, CA
Source: consumeraffairs.com

Purchased Dacor Induction Range w Convection Oven RR30NIS-C in October 2013
Purchased Dacor Induction Range w Convection Oven RR30NIS-C in October 2013 and LOVE this range. Accidentally broke the glass on the induction cooktop with falling object mid-March 2020. Only the glass is broken, and all other electronics, induction burners, oven, etc are functioning fine. Called Dacor support to acquire part number for a glass top for repair - obtained part number #701751 superseded by #702285, BUT was informed that the part had been discontinued and is no longer being manufactured or kept in stock. No other advice was given other than to discard the entire $6000 range. Multiple phone calls with service.I asked for a listing of third party part distributors and was referred to four distributors on the Dacor public website and given no other info. I called all web-based third-party distributors I could find in USA and Canada to see if anyone had the part in stock, with no luck. I contacted two technicians to see if they would be able to obtain the part through their channels, with no luck. I am an engineer, so I spent some time pouring over technical manuals trying to find a solution to replace the entire induction range cooktop assembly (top part of the range) with a later model, and although its possible, Dacor would not provide the ability to purchase an RNR30NI range cooktop assembly that could be fit into the existing housing on top of the range. The convection oven is completely fine, and I cannot believe that Dacor has given me no other option but to pitch a six-year-old $6000 range because they stopped manufacturing one fragile part made of glass. I would imagine that many consumers may be in the same position as I, as these cooktops are breakable, and accidents happen. I have reached out to Dacor support desk numerous times without resolution, and I am at my wits end with a $6000 boat anchor in my kitchen. What a waste of money! Poorly done Dacor!I would like Dacor to provide me with some sort of solution whether it be the part required to fix my induction cooktop, or a replacement Induction Range with convection oven, or reimbursement of the purchase price so I can obtain a replacement on my own. If I am not able to find a solution to repair my range, I will never buy from Dacor again! Dacor will discontinue easily broken parts without warning! You may spend thousands of dollars and not be able to repair your appliance after warranty expires!
Published: March 18, 2020
Jaime of Vancouver, BC
Source: consumeraffairs.com

Purchased a house with Dacor 2 Built in 30refrigerators that suppose to be
Purchased a house with Dacor 2 Built in 30refrigerators that suppose to be under additional 1 year warranty after 2 year initial warranty expires, Both units were registered online and still showing being under warranty and the company refuse to take care of the issue. This is not how you treat customers and it tells that it does not matter if you buy $8000 refrigerator, you as a customer does not really matter. I am in the process of building another house right now and I was considering spending over $40,000 on Dacor appliances and that will definitely not happen since the company refuses to honor the warranty that is still active over broken door spring. What a shame!
Published: April 15, 2021
Sebastian of Oak Brook, IL
Source: consumeraffairs.com

We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From
We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From the day of installation of wall oven there was a problem. Without going into detail suffice to say it was repaired 3 times within several months, under warranty. We were having issues with our microwave not working consistently, after several service visits, not under warranty, we now are told it will cost over $600 for the part. We are now looking for another brand of microwave instead of fixing the Dacor. On a side note the rings for our Dacor gas cooktop never come clean no matter how hard you try. The material used are definitely inferior. We have another property with all KitchenAid and have been happy with the performance. Our fridge & dishwasher are KitchenAid and I regret not getting the same brand for our other appliances. If I could give a minus star for Dacor I most certainly would do so.
Published: June 4, 2020
Mary of Palm Desert, CA
Source: consumeraffairs.com

Five years ago we built a new house with a big open kitchen for entertainin
Five years ago we built a new house with a big open kitchen for entertaining and family. I like to cook. After talking to a kitchen designer and high end appliance dealer in San Antonio, TX, we decided to go 100% Dacor for the kitchen. What a nightmare! The oven was replaced within the first three months. Since then we have had two relay boards replaced (one within warranty, one not) and one thermostat replaced. When the oven is working, I like it very much. But it is a lot of trouble to get it fixed. The refrigerator defrosting until has gone out three times as well (once in warranty, twice not). Today the unit is not cooling at all. It is hard enough to find someone to service these units outside the big cities, so when we do find someone it takes days for them to get here to diagnose; days to receive parts; and days more to fix. I will never buy another Dacor product! I will say this, the Dacor headquarters have tried to help and even gave discounts on parts, but 5-year appliances should never have these many issues. Our last kitchen was 100% KitchenAid and we never had one problem with anything for 6 years!
Published: May 18, 2013
Priscilla of Kerrville, TX
Source: consumeraffairs.com

We moved into our newly built home in April 2012. I purchased the Dacor 30&
We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.
Published: February 16, 2019
Deb of New York, NY
Source: consumeraffairs.com

Dacor came through! They sent me, at no charge,a replacement part. This new
Dacor came through! They sent me, at no charge,a replacement part. This new part is supposed to fix the issue of ice cycles in the freezer. Its a new drainage system that actually heats the water in the pan so it does not freeze up causing the water to back up. I am hopeful that this will permanently fix the issue! But props to Dacor for stepping up to the plate to fix this! Thanks, guys!
Published: January 1, 1970
Jeff of Marietta, GA
Source: consumeraffairs.com

We purchased the modernist collections 48” range, refrigerator and freeze
We purchased the modernist collections 48” range, refrigerator and freezer, oven and microwave combo and dishwasher with a kitchen remodel 9 months ago. We had one issue with the dishwasher which was resolved, then another when is stopped mid-cycle. Repairman came out and was told we needed a new panel. Found out it was back-ordered. Well, it’s now been FOUR month without a dishwasher. We have contacted customer service and asked for other options and were told there was nothing they could do! When following up we have left messages and had our calls not returned, as has our service company. I have waited on the phone 3 times 30 minutes to talk to someone, because they won’t call back. We’ve asked to talk to a supervisor, and was told our information would be forwarded... 2 days later, no call. This is by far the WORST service I have ever had for ANY type of product.
Published: September 13, 2019
Lynda of Huntsville, AL
Source: consumeraffairs.com

I have had nothing but trouble with a wall oven I bought in 2010. Basically
I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.
Published: December 21, 2015
Ellen of Des Moines, IA
Source: consumeraffairs.com

We were out of state from December 21, 2014 to January 2, 2015. The conditi
We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.
Published: February 5, 2015
Margo of Anthem, AZ
Source: consumeraffairs.com

We placed the new Dacor appliances that we’ve purchased in our second hom
We placed the new Dacor appliances that we’ve purchased in our second home in Big Bear Lake, California. The fact is we were in our second home approximately 10 times in the first two years. We had trouble with our Dacor dishwasher from the beginning. When you close the door, it wouldnt engage unless you close the door a number of times. It became progressively worse to the point where we brought out another repairperson - this time a certified Dacor repairperson. He got the washer going for a few minutes, only to not being able to complete a full cycle. We received an initial $89.95 bill, and during another contact we would have to pay an additional $400-plus for a motherboard and labor. We contacted Dacor, along with the contractor, a number of times. We had the history of this dishwasher which is causing problems.Dacor would not make it good, even though we spent more than $10,000 on other Dacor kitchen products. It simply doesnt make sense to me to not fix a sub-par dishwasher to keep a customer happy. Now, we are angry and will go on a number of sites to advertise our plight. We will install a new Bosch dishwasher as we have no confidence in Dacor and even less in their customer relations division.
Published: June 12, 2012
Richard of Big Bear Lake, CA
Source: consumeraffairs.com

We spent close to 30K in Dacor appliances and have been paying for repairs
We spent close to 30K in Dacor appliances and have been paying for repairs almost yearly. Most recently last year around March 2015 we spent $1800.00 in repairs for the refrigerator. It is a long weekend and we planned a family BBQ and had to throw away all my marinated meats and salads. This is unacceptable. When you spend thousands of dollars in appliances you dont expect to have these types of problems. DO NOT BUY DACOR APPLIANCES. IT IS A RIPOFF.
Published: May 29, 2016
Sabitri of Ellington, CT
Source: consumeraffairs.com

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R do
I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems. Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.
Published: February 6, 2012
Susan of Glenview, IL
Source: consumeraffairs.com

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refriger
I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.
Published: December 21, 2011
Robert of Stamford, CT
Source: consumeraffairs.com

The electronics on the first two induction burners failed within six months
The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.
Published: February 19, 2020
Steve of Greely, ON
Source: consumeraffairs.com

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but
I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.
Published: October 25, 2012
Eldona of Woodside, CA
Source: consumeraffairs.com

This posting is in response to my original post regarding the Drain Pan hea
This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!
Published: October 24, 2012
Steve of West Fargo, ND
Source: consumeraffairs.com

First six month, dishwasher rusted on the inside. Dacor gave us a less expe
First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.
Published: May 16, 2020
Jo Ann of Springfield, MO
Source: consumeraffairs.com

We did a complete kitchen remodel 2 years ago. My husband talked me into pu
We did a complete kitchen remodel 2 years ago. My husband talked me into purchasing american made over the Bosch products that I preferred. This has been a horrible experience. The dishwasher does not clean. I was told to prime the water and purchase the higher end platinum packs. That did not work, then it was add lemi shine. That has not worked. The water never completely drains, ugh old water. A service tech could not tell me where the rinse aid indicator light was and insisted mine did not come with one! Microwave does not heat in an adequate time. All listed times I have to double time if not more. I was told to put a Rubbermaid container over the food product to insulate the waves... ha! Oven does not regulate heat. when I go to increase the heat during stated recipe, the screen always say 50 even though I would have it at 375. I was told it always will revert back to 350, really. I had all Kenmore appliances prior to the Dacor and never had a problem... Do not buy, I wish I hadnt. We are filing this with BBB and headed to small claims court.. This should be fun. I hope Dacor sees this.
Published: March 2, 2015
Bobbie of El Cajon, CA
Source: consumeraffairs.com

Two years ago, we redid our total kitchen at considerable expense. All of t
Two years ago, we redid our total kitchen at considerable expense. All of the appliances we replaced were made by Dacor. They included: 1) a 36-inch refrigerator model EF 36/wf; 2) a dual wall oven, model EO230SCH; 3) a gas cook top, Model RGC304; 4) a dishwasher, ModelEDWH24S and; 5) a range hood, ModelEH3012SCH. The problems started within a two months of installation. The refrigerator stopped running due to a relay failure and a compressor problem; both were replaced by Dacor at no cost to us. It was inconvenient but not costly. A short time later, the lower wall oven stopped working as well as the lights in both ovens. This required the replacement of the main control panel (control circuit board). Dacor paid to have it repaired. The clock does not keep accurate time and gains about an hour a day. We decided to leave it well enough alone and did not have it fixed. After the one-year warranty expired, the lower oven quit again. This time, it had to be removed from the wall and an exhaust fan in the lower oven was defective and had to be replaced. Dacor’s initial response was it was out of warranty, so it was up to me to cover repairs. They eventually agreed to supply the part (about $90) but we had to spend several hundred dollars to install. Now, the lower oven takes an extremely long time to heat up, and again we decided to leave it well enough alone. Recently, there was a loud flash in the vent hood; one of the bulbs apparently burned out. My wife tried to turn off the lights in the hood but the light switch apparently blew when the light went and could not turn them off. After a couple of burned fingers and a melted bulb removal tool, I managed to get the other bulb out. A call to Dacor got the usual out of warranty response. I called the local Dacor authorized service rep. He looked at the problem ($95) and said he would have to call Dacor. After he talked to Dacor, they called me and said they would send a replacement control board but would not pay for the service calls. The service company said the next service call would be $195. One light bulb burned out: cost $290. I suspect that every hood unit that Dacor made with this control board is also defective. We have had to replace the halogen bulbs with great regularity. We have halogen bulbs in our boat that have lasted at least 15 years. There was another complaint on this board that had a similar problem with the vent hood. He decided to fix it himself. He is an Electrical Engineer his comments are worth reading and speak to the inadequate design of this unit. It is a shame that the Dacor appliances appear to be near the bottom in terms of reliability. Consumer Reports that their gas cook tops appear to be the least reliable. It looks like I have something to look forward to. Needless to say, I cannot recommend Dacor to anyone. In fact, I would recommend that they not purchase any Dacor product that does not have a full multi-year warranty.
Published: February 25, 2013
Robert of Essex, CT
Source: consumeraffairs.com

I own a complete Dacor Kitchen, with many appliances. They are the highligh
I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!
Published: April 17, 2019
Tamas of Corona, CA
Source: consumeraffairs.com

I purchased a DACOR Discovery IQ Range one year ago Model # DYRP36DS/NG fro
I purchased a DACOR Discovery IQ Range one year ago Model # DYRP36DS/NG from an online authorized DACOR retailer. Here is a synopsis of the events Ive had with the range over the past 12 months: I took delivery of the Range in January of 2016 at my home under construction. I moved into the home in April 2016 which is when the Range was fist installed. In May I began to have problems with the unit, it would shut down during preheating, then reboot itself, sometimes it would just reboot itself randomly. I called DACOR customer support who told me that I needed to download the latest software version, which I did. Shortly thereafter, the Range again would shut down during cooking and go into a reboot cycle.I called DACOR again, they sent out a local service company. In June the technician came out and upgraded and re-installed the software. The problem continued, I contacted DACOR AGAIN, got the run around, etc... Escalated the problem. DACOR then determined the problem was in the internal circuit board which they arranged to shipped to local service company. The service company came out again, replaced the internal circuit board and attempted to upgrade the eProm, which didnt work. The Range was in a constant state of rebooting itself over and over and over again. The Technician left. Said nothing more he could do. I had to shut the power off so the unit would stop rebooting itself.I called DACOR AGAIN, I got a complete run around, they refused to do anything more. I finally was able to reach the V.P. of Customer Service. After a few conversations and investigation into the issues. She determined that the unit needed a new front controller panel. The panel was shipped to the local service company. The service company came out again and replaced the front controller panel. Its now November. Over Christmas, the unit began to shut off the oven randomly during cooking cycles, for no apparent reason. Over New Years, the oven was shutting off, flashing an error code and reboot! I called DACOR last week. They refuse to help because now it is out of warranty.Ive contacted the online retailer. Ive left messages at DACOR for the Service Manager and the V.P. of Service. NO RESPONSE. So this is how DACOR deals with servicing their high end appliances, keep trying to pretend to fix the lemon appliance until the anniversary date, and then they dont have to deal with their $9,000 piece of garbage high end range any longer. The consumer gets screwed and DACOR doesnt care in the least! DO NOT BUY an appliance from DACOR.
Published: January 16, 2017
Anthony of Haverhill, MA
Source: consumeraffairs.com

After purchasing what I thought would be ovens of a lifetime I could not be
After purchasing what I thought would be ovens of a lifetime I could not be more disappointed, frustrated and angry at a company in my buying history! Since November of 2014 and longer I have been fighting for service or answers or at least honesty! The ovens have never worked properly, they do not keep temperature. The oven temperature drops 60 to 75 degrees while cooking over a couple hours. The control board was replaced. Still the ovens never worked. If you like to cook and cook for the bed and breakfast, which is why you bought an oven like this, you will have your ovens on for a couples hours preparing any multi-dish meal! I was treated rudely on the phone during routine troubleshooting and was never allowed to speak to a manager. Dacor for months or so later is buying back my ovens minus a restocking fee, on ovens that dont work, $1200!
Published: March 10, 2015
Gwenn of Manitou Springs, CO
Source: consumeraffairs.com

In 2008, I purchased my dream home and had the opportunity to build my kitc
In 2008, I purchased my dream home and had the opportunity to build my kitchen from scratch. At the time, I shopped Viking, Sub-Zero, Wolf, and Dacor. I made an appointment to tour the Dacor showroom and was blown away by the aesthetics and advertised performance of their line. I made the decision to fill my kitchen with Dacor products: dishwasher (ED24SCH), dual range (ER48DSCH), range hood (EH4818SCH), fridge, and microwave (DMT2420). To date, the fridge is the only appliance that has not malfunctioned. Within the first month, the microwave blew a fuse (covered by warranty). Within the first 6 months, the dishwashers motherboard blew (also covered by warranty).Since the 1-year warranties have expired, the range hoods electrical unit malfunctioned and ceased working properly ($400-plus in repair). The motherboard on the dishwasher has gone out twice ($1200-plus). The dishwasher rack has completely rusted and the wheels have fallen off ($800 to replace). The lights on my oven dial is out and the glass bottom inside the oven that covers the heating element has cracked (nothing has been spilled or dropped). In fact, I only use that side for Thanksgiving. I am extremely bummed (to say the least) and I feel that the products that I was sold do not live up to the quality level that they advertise. Additionally, the replacement parts are obscenely expensive, and at this time it makes more sense to replace the units rather than dump more money into a pit.
Published: July 11, 2012
Erin of Orange, CA
Source: consumeraffairs.com

We acquired a $7,500 Dacor refrigerator when we bought a house this year. T
We acquired a $7,500 Dacor refrigerator when we bought a house this year. The fridge was only 5 years old. First of all it made horrendous noise when operating. Secondly the ice maker didnt work. Thirdly the freezer cooling unit died last week. How can a $7,500 refrigerator be designed so badly? I found out through Dacors authorized service company that it was quite likely the freezer could be fixed with a $400 part and some $250 in labor. The technician hinted that this problem was quite common with Dacor refrigerators. I contacted Dacor and suggested that their Internet reviews were terrible and they should help defray the costs of their premature failed unit. I was thinking that for a 5 year old product they should reimburse 50-75% of the total cost to repair. They said they would give me a 25% discount on the retail value of the parts only. In other words - I would be on the hook for at least $600 of the estimated $700 fix. This was a slap in the face. They dont seem to realize that their companys future business is only built on satisfied customers. I cant believe such expensive equipment can be so poorly designed and supported. Mercedes Benz... they are not. Lest anyone think that I am a frothing upset complaining consumer - I will tell you that I am currently retired, and formerly CEO of a $200 million public software company. I know something about building a business and I know something about focusing on customer satisfaction. I would urge anyone reading this review to stay away from all Dacor products. The Company has shown itself to be undeserving of any American consumers business!
Published: November 16, 2013
Bill of Woodway, WA
Source: consumeraffairs.com

We remodeled our kitchen less than 5 years ago. As we have owned restaurant
We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.
Published: November 20, 2017
Debra of New London, MN
Source: consumeraffairs.com

We purchased this oven/cooktop was installed in February 2020. I have been
We purchased this oven/cooktop was installed in February 2020. I have been unhappy with the performance of the smaller oven from the beginning. It takes 20 minutes to pre-heat, a loud fan starts to run partway during the pre-heating process and then warm air starts to flow out the bottom. Plus, it is not either holding the correct temperature or not reaching it completely, nothing I cook in there is done in a appropriate amount of time. Baking a small potato takes an hour and a half at 375, brownies take almost twice the approximate baking time. My attempts to contact them have been less than satisfactory. I wrote for a second time over two weeks ago providing a copy of the invoice and have still heard nothing. I am quite disappointed with this product & company.
Published: July 26, 2020
Joyce of Wilmington, DE
Source: consumeraffairs.com

Our 10 year old Dacor microwave finally passed on, so I ordered this model,
Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!
Published: June 11, 2017
Robert M.
Source: amazon.com

Im on my second Dacor 36 range! I absolutely love this product. The large g
Im on my second Dacor 36 range! I absolutely love this product. The large grates on the cooktop allow me to have multiple things going at the same time and the size of the oven is amazing. The oven takes a full commercial sheet which allows me to cook 3 or 4 dozen cookies at a time! Dacors convection system is undeniably the best in class. I can roast garlic and bake a cake at the same time with zero flavor transfer! My turkey at Thanksgiving is so amazing Martha Stewart would adopt me if she could see it! It truly makes the kitchen the heart of the home, not only is it aesthetically pleasing but it is the center of all things yummy at our house!
Published: April 17, 2019
Celia of Portland, OR
Source: consumeraffairs.com

I have owned a Dacor Convection microwave for a few years and is so far the
I have owned a Dacor Convection microwave for a few years and is so far the best Ive ever owned. It works great every time, has great preset features and also has a great stainless steel look. Great Product.
Published: April 10, 2019
Anthony of Duarte, CA
Source: consumeraffairs.com

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven
We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!
Published: November 9, 2021
Phil of Clinton, CT
Source: consumeraffairs.com

Arrived in good condition and so far works perfectly. Delivery was delayed
Arrived in good condition and so far works perfectly. Delivery was delayed by one day because of the incompetence of my local mail service. I bought this microwave, as others have described, to replace a 13 year old Dacor that had not really died but had lost the electronic screen. We put magic marker numbers on the display screen where the numbers had been 5 years ago and kept using all the functions. I decided to replace as, without the display screen, I could not do anything semi sophisticated with this microwave but its motor and microwave capacity was still going strong. This model fits perfectly into the previous 24/27 trim kit. Unfortunately our other trim kit is white to match our old microwave. Decor only has stainless steel now. And the new trim kit for this microwave is flat without the vent slats (plus costs over $300!). From the placement in our cabinet, I think the vented slats are really important to dissipate heat and am puzzled by the change in design by Dacor. The slats are a little tedious to clean but as a TV is above the microwave and an oven below I want the heat to have a better place to go. Ebay has the old trim kit in stainless steel but so far the expense seems excessive for just the outside piece. The internal support bracket for the new microwave is exactly the same as for the previous model so the only part of the trim kit needed for my microwave is the outside frame. This newer model works very similarly to the older version. I am delighted Dacor still makes this microwave to fit my space 13 to 15 years later.
Published: March 20, 2019
BHMMary
Source: amazon.com

I have 2 single ovens side by side and have a cooktop and ventilation syste
I have 2 single ovens side by side and have a cooktop and ventilation system - my experience with the cooktop and vent (2000) was so good that I did not hesitate to buy Dacor MorS130S ovens. They were installed in my new kitchen in September of 2012. I had my cooktop and ventilation system reinstalled. My daughter accidentally cleaned the oven without taking out the GlideRacks (which are hard to take out). We oiled them, etc., like the manual says if they are accidentally left in - they will not glide at all and now I am being told $300 each to replace excluding the cost of the service call. This is ridiculous. What kind of design is so poor that racks would get in this condition? I had Bosch ovens before and their warranty was wonderful and I, luckily, bought a Miele dishwasher which has a 10-year warranty. I would not buy Dacor again because of the warranty and because of this problem. I am beyond disappointed as I love my cooktop etc. I feel that Dacor should at least pay for part of these GlideRacks.
Published: January 15, 2013
Norma of Port Perry, ON
Source: consumeraffairs.com

Most of my life, Ive always bought pretty low end appliances, and theyve al
Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!
Published: October 29, 2012
Eric of Batavia, IL
Source: consumeraffairs.com

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher th
I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.
Published: July 6, 2012
Charlotte of Springhill, LA
Source: consumeraffairs.com

As an add-on to my original review, I had a a service call to address the L
As an add-on to my original review, I had a a service call to address the LC error code. The service company reconnected my unit, turned it on, ran a couple tests, and declared there was no issue. We ran the dishwasher 1 cycle and it worked just fine. Tried to run it again later that day, and the LC code was back again. To resolve the issue, I worked with the company I bought my appliances through to replace the Dacor dishwasher with a Bosch. That happened today, so it is too early to tell say how the Bosch works, but it is more solidly built, has more capacity and the door fully opens with the panel installed.Dacor did reach out to me to try to resolve this issue, so kudos to their customer support, but the issues were just too many. And as I stated in my original review, love the Dacor range top, double oven and refrigerator.
Published: January 1, 1970
Ken of Lone Tree, CO
Source: consumeraffairs.com

Talked into spending $4700 on a wall oven on the recommendation of an appli
Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.
Published: November 9, 2019
Donna of Drumheller, AB
Source: consumeraffairs.com

We love our Dacor 36 refrigerator. We have owned it for 6 years and never h
We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.
Published: April 10, 2019
Chris of Fontana, CA
Source: consumeraffairs.com

Wow! I wish I had read this website before we built our house 3 years ago.
Wow! I wish I had read this website before we built our house 3 years ago. I have a 5 burner Dacor cook-top that has been nothing but trouble since day one! I have 5 different appliance brands in my kitchen and the Dacor is the only one that has caused continuous problems. I was so mad at the repair man today I hung up on him (poor guy, I see now Dacor is the problem). The cook-top has exploded three times. ow when I say exploded, I am not joking at all. I mean the explosion blew the cook-top up and burners off, blew the cabinet doors underneath open, flames shot out and the house shook. One of the times, my one year old son was standing next to it. I was so upset I ran into the other room with him and sat on the floor and we both cried. It was terrifying! I have had a repair man here 6 times over the last 5-ish weeks (Yes, I didnt have a stove over Thanksgiving and I was the host; its not looking good for Christmas either and we have 4 kids). They have replaced, cleaned and fixed everything possible. They then pointed the finger numerous times at the propane company (which they now have determined it is not a propane problem for sure). Today the repair company called me (by the way, they have been constant contact with their Decor rep Rob about the problems) and said they are done. My expensive 3 year old cook top is not repairable. They have exhausted every possibility. They have been here 6 times and the propane company three times. I have a hole in my granite counter top cut specifically for the cook-top and am told that every cook-top is a different size so I do not know what I am going to do. I called Dacor today and asked to speak to someone who could help me to no avail. I then asked for someone (anyone) to call me back today. You guessed it. Theres been no call back. This is getting really old. How many weeks does this need to go on (dont answer that)? Another problem that I have just lived with is that the stove continually clicks for quite a while after you are cooking. I was told to clean it a certain way. I did that and it didnt work. The repair man did it; it didnt work. The repair man said something was loose inside and tightened it. It still didnt work. I guess I could live with the click. It is the explosions that I need fixed.
Published: December 9, 2011
June of Troy, IL
Source: consumeraffairs.com

Dacor customer service contacted me and worked with me and the appliance re
Dacor customer service contacted me and worked with me and the appliance repair company to get the proper parts to fix the oven. Everything is fine! We once again really love our Dacor wall oven.
Published: July 13, 2012
Karen of Rochester, MN
Source: consumeraffairs.com

We got a U43 relay error on our Dacor oven of 4 years. When we finally add
We got a U43 relay error on our Dacor oven of 4 years. When we finally add up the cost to replace the part, it will exceed $500 and Dacors only response is, Sorry, it is out of warranty. Of course I do not understand why a relay board on an oven would short out after a few years. Not happy and would not recommend the manufacturer.
Published: April 2, 2013
Robert of Santa Rosa, CA
Source: consumeraffairs.com

Got a great online deal on Dacor LP gas range. Was new but had dinged side
Got a great online deal on Dacor LP gas range. Was new but had dinged side panel according to store. Couldnt see the ding in photos and it would be hidden against cabinets anyway. Range is finally delivered and is new as advertised. Works great for a few days but then the oven wont hold temperature and then wont light. This is when the nightmare begins. Samsung now owns Dacor and getting to the right people to make a warranty claim is insanely difficult. After making the repair claim we get notified that there is no warranty coverage for service as this was not a new unit. Pardon me but we have the sales receipt showing that it is with full factory warranty. They finally agree to accommodate us and then repeatedly cancel repair tickets. After many calls to fix this, they now tell us that no service center will come to repair the range! They offered a refund minus some sort of discount based on a stove being used for a period of time. Oven stopped working a week into having it and they want to DISCOUNT a refund! Made BBB complaint and their response was they would have someone reach out to the customer. Today they did that and we are still at no resolution. Told them they have 3 options, fix the range, replace the range or refund us completely and I will make arrangements to fix the oven. They say there are no ranges in inventory to replace this one with with. No one inside the US will call or reach out to fix this fiasco and we are left with someone that is not allowed to make decisions that speaks english as a second language. Sad thing is that its a basic range that at first seemed to be a great design and would be great to have in our kitchen. Its now endless headaches because Dacor refuses to step up and remedy a defective oven part with a service call from someone that would require likely higher pay than their network providers.
Published: March 11, 2021
Michael of Fieldon, IL
Source: consumeraffairs.com

We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ag
We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ago we had a problem with the ignitor and had it repaired and paid over $200.00 for the repair. 3 Years later we are experiencing a similar problem with the ignitors clicking on and not turning off. I have called for repairs on this but expect this will cost me some more money. I have been online and have seen similar complaints leading to believe that this is a common problem and I would avoid purchasing Dacor ignitor products for the stove top, until resolved.
Published: January 2, 2016
joseph of Duluth, MN
Source: consumeraffairs.com

Our dacor appliances are 8 years old. Four or five times a year we need to
Our dacor appliances are 8 years old. Four or five times a year we need to have the technician to come by to fix something in our kitchen, dishwasher, built in fan for our stove top or refrigerator. These items are high price items-- should not have so many problems.
Published: March 12, 2015
tina of Newport Beach, CA
Source: consumeraffairs.com

In 2008 I had the luxury of choosing kitchen appliances for our new home. I
In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48 dual fuel range) didnt work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.There is a tool that comes with the range that is used for taking the top off the unit to access the wires. My range was taken apart so many times that the tool wore out and had to be replaced. The front piece of the range no longer fits flush with the rest of the range. On one of our last service calls, I was told by the serviceman that Dacor said that under no circumstances would they consider replacement of my obviously faulty, beyond repair range. Eventually I got tired of repeated service calls. Sometimes servicemen would come out and say they didnt know how to fix it and leave. I would not expect such poor customer service from an entry level company. From a company touting themselves as a manufacturer of top of the line products, I would expect a greater desire to stand behind their products.The oven still does not work well. On convection bake, I must turn cookie sheets around or I will have doughy cookies on the same sheet as burned cookies. And forget using the convection setting to bake 2 sheets of cookies at once - it takes longer than baking them separately. I wish I could attach a picture! I also chose a Dacor microwave and refrigerator. One of the salesmen I spoke with about refrigerators said to make sure the unit we select did not have air transfer between the refrigerator and freezer, and the Dacor model did not do this. Well, when my 48 side-by-side arrived, it had the air transfer. I was disappointed but chose to live with it. Of greater concern to me is the noise the unit makes at times - sometimes loud enough I can hear it in other rooms of the house. I have not bothered to call for service. Im not interested in another fight to get Dacor to stand behind their poor quality overpriced products.At this point, I have no expectation of Dacor standing behind their products. I just want to share my experience with others who may be in the same situation I was - designing their dream kitchen - and save them the regret and continual disappointment in their Dacor products.
Published: August 10, 2012
Ginger of Spring, TX
Source: consumeraffairs.com

I have been calling every appliance repair company authorized by Dacor to r
I have been calling every appliance repair company authorized by Dacor to repair mystery problem. No one knows how to fix the problem, even Dacor. Both ovens stop heating during long baking times. I cannot bake anything longer than one hour, temperature drops to 290 or lower. You think your turkey is cooking but 4 hours later, it is nice and raw! Company should offer to repair or recall all stoves with double ovens.
Published: December 16, 2014
Erika of Pompano Beach, FL
Source: consumeraffairs.com

Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so
Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so dissatisfied with this product. We bought the first range in 2003 and were so excited to use it. We chose Dacor over Wolf. From the beginning we had issues with the oven. It cooked very unevenly and the door never closed properly. We had a service call and they basically told us that we got a lemon. They offered us a new range for $3.5K. We thought we got a lemon so we agreed and paid for a new one for $3.5k. We also purchased the extended warranty for $2.2K.0 This one was even worse.One time I opened the oven and it burned my eyelashes. I wrote and complained with a video of the explosion and had to pay for the service call. I wrote a review in the website and they deleted it. We now own a range that we have paid over $10K that bakes unevenly, electric element does not work in oven and have minor explosions from time to time with a door that does not close. We have a few friends who have asked us about our range and we always recommend against it. We are looking for a new range. I would not recommend this range. I thought we got a lemon. But it seems thats just the product.
Published: December 30, 2017
Anastasia of Thornhill, ON
Source: consumeraffairs.com

We bought 3 very expensive Dacor appliances when we built our home 12 years
We bought 3 very expensive Dacor appliances when we built our home 12 years ago. They have been a total disappointment. The microwave was replaced after just a couple of years when it just stopped working properly - including needing to stop it by opening the door! The wall ovens have needed many minor repairs which have amounted to several hundred dollars after labor charges. I see on this post others have had to repair the hinges! Ours have been replaced twice! The broiler came loose and was hanging on one side. The internal light also goes on and off by itself - sometimes in quick succession. At times, it stays on and cannot be turned off by the light button but by banging the front of the oven! Ridiculous! The cooktop cooks very unevenly. It goes from simmer to boiling over. The ceramic material did not hold up very well either. It is supposed to clean easy. But there are spills that have left permanent stains and we will be replacing that as well. We have also had Customer Service tell us items have been discontinued so we have no choice but to replace these appliances since replacement parts cannot be purchased any longer. This is a warning to anyone considering Dacor - DONT WASTE YOUR MONEY! There are far better appliances out there!
Published: October 6, 2015
Maria of Hamden, CT
Source: consumeraffairs.com

We have a new (one year old) home with Dacor appliances. The microwave oven
We have a new (one year old) home with Dacor appliances. The microwave oven went on the blink the first month but was repaired by a factory approved repairman. Something to do with the computer. Now the double oven will not hold a temperature. We set the oven at 420 and it only goes to 360 even though the readout shows 420. We just decided to skip the repair process and bought a new Wolf oven. This is our second Dacor within the past two years and both have had the same problem. Dont waste your money.
Published: March 1, 2015
Jim of Laquinta, CA
Source: consumeraffairs.com

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when
We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.
Published: September 26, 2011
Hanubal of Leesburg, FL
Source: consumeraffairs.com

Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchase
Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchased with confidence in Dacor’s advertising in 2008. The oven has had multiple visits by a Dacor authorized repair company who along with a Dacor technician determined that the oven needed a relay board replacement. This relay board has been replaced twice and has failed after installation both times. The relay board provided by Dacor appears to be the problem. Each repair/service call costs approximately $300.00 with no guarantee that the next relay board will work. Our conversations with Dacor give us no satisfaction. Dacor now tells us that our “superior product” of 11 years is just too old. Additionally, they tell us that Dacor products are “superior products” that are designed to last somewhere between 10 to 15 years. There is no excuse for Dacor since the replacement relay boards they are sending us seem to be defective. Their excuse that we have an “old” oven is wrong since the problem is with their defective replacement parts. Beware consumers when thinking about purchasing Dacor products.
Published: April 5, 2019
Frederick and Mary of Santa Fe, NM
Source: consumeraffairs.com

I have an older cooktop. Yes it is 15 years going strong but I have ran int
I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.
Published: September 9, 2019
Tony of Haltom City, TX
Source: consumeraffairs.com

We were incredibly disappointed, not only with the range but with the custo
We were incredibly disappointed, not only with the range but with the customer service from Dacor. We purchased this range in January 2016 and here we are in July with what is basically a pan holder sitting uselessly in our kitchen. Problems started immediately. The first time I used the oven, it locked with the cooking food inside. It turned out that the thermostats on both ovens were so out of whack that the oven temperature reached self-cleaning mode levels so the ovens locked with the food inside! We had both thermostats replaced twice and still had the same problem. Eventually, the thermostats were calibrated, but still within a range. In addition, the switch for the convection oven just stopped working. After 6 months of trying to deal with this problem, we will be returning the range and replacing it with a different brand. At no point did Dacor offer to exchange the range, they simply kept sending a repair person.
Published: July 3, 2016
Teresa of Broomfield, CO
Source: consumeraffairs.com

I was a bit anxious when I purchased my Dacor range because I really didn
I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.
Published: April 12, 2019
Fern of Hacienda Heights, CA
Source: consumeraffairs.com

Dacor appliances were installed in a new home I purchased. The refrigerator
Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.
Published: March 6, 2013
John of Dallas, TX
Source: consumeraffairs.com

We have had problems with the igniter switch which clicks when I have a lar
We have had problems with the igniter switch which clicks when I have a large pan or pot on the stove. My husband has tried cleaning the igniter tip with a brush as well as the removable ring but we still have that problem. We also have a Dacor microwave that seems to blow a door fuse pretty often that has to be replaced.
Published: July 2, 2014
Lynne of Walnut Creek, CA
Source: consumeraffairs.com

For the second time in 7 years our Dacor ERD 48 Range has failed us. Just i
For the second time in 7 years our Dacor ERD 48 Range has failed us. Just in time for our New Years Day dinner. Neither of the two ovens will heat. We are now encountering the exact same problem. We spent $1000 the first time replacing the board. We cannot afford to do it twice.
Published: January 1, 2015
Stuart of Minesing, ON
Source: consumeraffairs.com

We thought we bought a quality product when we remodeled our kitchen two ye
We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.
Published: January 2, 2019
Dennis of Knoxville, TN
Source: consumeraffairs.com

I am writing to complain about our Dacor dual fuel stove that we purchased
I am writing to complain about our Dacor dual fuel stove that we purchased in 1998 when we built our house. Initially things went well, and I enjoyed baking in the oven and the convenience of the gas stove top when we had power issues. But then the honeymoon ended, and the problems started. After completing our first self clean cycle, we started getting the F1 code, and noticed cracks in the front on the stove. Our repair guy came out, took a look, and then informed me that Dacor had had numerous problems, and were not so good about living up to their warranty. He was right, Dacor felt in no way that they should help resolve our problem. With 4 kids, you cant just go without a stove, so we paid for the parts and repair. I figured it was just a one time thing, but I was wrong. We are now again looking at replacing the same part just 3 years later again with cracks and the F1 code. Dacor should be ashamed. Do the math. If they walk away from responsibility on all of these faulty products that average $5,000 a piece, shouldnt they have the money to pay for the fixes or maybe hire better engineers? They need to be held accountable for this mess. I need my oven back on!!!! And after the money we have paid for repairs, light bulbs, and parts...... the rest of the care should be free and on them.
Published: September 17, 2013
Crystal of Ivoryton, CT
Source: consumeraffairs.com

Ive had the pleasure of owning a PGR30S range from Dacor for the past 20 ye
Ive had the pleasure of owning a PGR30S range from Dacor for the past 20 years now, I must say it has past all my expectations on performing in the kitchen. This unit cooks everything amazingly well... Thank you Dacor for such a great range.
Published: April 10, 2019
Carlos of Los Angeles, CA
Source: consumeraffairs.com

I purchased a single wall oven in 2008 and 30 days out of warranty, the ove
I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.
Published: May 1, 2012
Mary of Allentown, PA
Source: consumeraffairs.com

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side
We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.
Published: July 3, 2015
Teresa of Danville, CA
Source: consumeraffairs.com

I recently upgraded my kitchen and had always heard that Dacor has been a r
I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.
Published: March 14, 2019
Jerry of Covina, CA
Source: consumeraffairs.com

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen
We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.
Published: October 18, 2012
Kathy of Geneva, IL
Source: consumeraffairs.com

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