We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

KITCHENAID MODEL# KUD123HBWHO, DATE OF MANUF: 1996, INSTALL DATE 1996. A good note for the earlier Whirlpool dishwashers. I had this one for 18 years & the steel tub developed a leak due to a small hole rusted through. It took 2 months, but Whirlpool has finally replaced my unit with a new one. The original warranty was for 25 years on the tub. This unit was 18 years old, without any other problems. I did have to pay the $95.00 diagnostic fee to have an independent appliance repair company to come & confirm the damage. This was an excellent example of customer service, in this instance.

Weve repaired the plastic opening handle on our KitchenAid-Whirlpool dishwasher twice in 5 years. A $49 plastic part. It has cost us >$500 to repair this poorly designed opening system twice in a decade. We have used KitchenAid dishwashers for 4 decades. Never again. Warn your friends, KitchenAid-Whirlpool dishwashers are designed now to wear out quickly. They substitute plastic for metal parts. Engineered obsolescence.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

First, after less than one year of use, the soap dispenser broke, so we got less-than-satisfactory washes from that point on. Now, the top rack is broken. All wheel assemblies are off, and it cost $80 for replacement parts that they gave us no instructions for. This has been the worst dishwasher I have ever owned. I have owned less-expensive units that cleaned better and never fell apart. Only reason we changed was we upgraded other appliances to stainless steel, and this dishwasher was much quieter. Never buying this brand again. Cheaply made!!

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

I placed a review on this site regarding a catastrophic failure of a door seal on our very expensive fridge 3 years to the date after purchase. After numerous conversations with the Canadian warranty department and being told the part was not warrantied after one year I ordered a door seal from another provider and replaced the seal. I then wrote the review.Much to my surprise on Dec 4 The manager of Canadian Operations for Customer Relations Whirlpool contacted me to advise us they were prepared to send a service technician out to replace the seal at no cost to us. I advised the Manager that I had already replaced the seal and what the cost was. The Manager advised me to send him a copy of my receipt and that Whirlpool would reimburse me for any out of pocket costs for the seal replacement. This was a very pleasant surprise indeed and has replaced my faith in the KitchenAid product as they DO stand behind their product. There may be a takeaway here for Whirlpool to make it easier for Canadian clients to escalate a problem. A customer relations email address, phone number?

Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

I purchased a brand new KitchenAid double oven range model KGRS505XWH01. Three weeks after use, we noticed that the paint is lifting off the front panel, above the knob on the left side. I called and they sent a repair person and it was changed. The same problem appeared 2 months later. I sent pictures to the service department and questioned why this problem is reoccurring. They told me that they are changing the service company and the new service crew will take care of it. After a month, a new panel arrived and then A&E Factory service called and set up appointment for repair. The panel was changed and again, a couple months, the same issue. I called the service department and to my surprise, they told me that they do not warranty cosmetic issues. I complained that this is a defect in design or their manufacturing process. They did not care. I sent a letter through my attorney to Jeff Fettig, President and CEO, Whirlpool Corporation. I had a call from their executive office and they promised the problem will be fixed for good. Next, we had a call from A&E Factory service for repair schedule. They changed the front panel, top tray and a burner. I thought this fixes it and were excited, but the serviceman hinted on similar problem many places which has been reoccurring. Anyway, the problem is back after four trips and now I called Whirlpool service and they are telling me that it is over a year and out of warranty. I am sure this product has a major defect and they need to do a recall or get a panel which the paint stays on. I will never buy anything from Whirlpool corporation for as long as I live.

My last KitchenAid dishwasher was 19 years old and still running but the racks were getting rusty in spots so rather than spend nearly as much for new racks as what a dishwasher would cost, I elected to buy a new dishwasher instead. I bought the model one step down from the top of the line and used it 3 times and today the pump tries to empty the water and it cant. It keeps starting and stopping every 10 seconds or so. I am so disappointed as KitchenAid always was a very reliable brand. I guess they just dont make things the way they used to but they should at least make it the first week after purchase. Pump failed after 9th day of ownership.

My very expensive top of the line, 2 year old KitchenAid fridge (KRMF706ESS) broke. Had service tech out to tell me KitchenAid would have to provide parts and not pay. After weeks, KitchenAid told me they would have to replace the fridge and would have it to us within 2 weeks. A month later and I call to find out its backordered again and they cannot give me a date when it will be shipped. Offered $150 to help me through months of no fridge in my house! I would not recommend buying KitchenAid to anyone at this point! Cant fix nor replace unit!!

I think it is a design flaw. No vent to let steam escape in dry cycle. Chat with person didnt help. Tried calling and was told it would be a 80 minute wait. Old dishwasher had a vent in the door, worked well, but circuit board went out.

The Consumer Product Safety Commission at 1-800-638-2772 (a government agency) was very helpful in taking my complaint about product safety regarding our exploding oven. If enough of us file complaints about our KitchenAid double ovens, they will take action from the government end to rectify the problems.I also went to Sears where we purchased the KitchenAid double oven a month before and they kindly and quickly replaced the oven with a different brand. Go Sears!

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

I purchased an oven (KEBS177SSS) almost a year ago. The first time, food spilled over in it and I used the self-clean option. The next morning, the beautiful blue interior turned an unsightly gray wherever the food had spilled. The interior is permanently scarred. Im now ashamed to open my oven door! I contacted KitchenAid by phone and in writing. They refuse to do anything about it, saying this is to be expected and that the damage to the interior of my oven is only cosmetic. I have an old oven that is over 20 years old and it looks much better than this one does now. This is a total shame!

We remodeled our kitchen 2 years ago and purchased a KitchenAid Refrigerator, Microwave, oven range, and dishwasher. About a year ago we started having issues with our refrigerator. First the ice maker then the water dispenser and then the circuit board. We have had repairmen come out 6 different times trying to fix the problems. Finally after the 6th attempt the repairman said it was unrepairable and notified our warranty company...What a flipping joke!!We contacted Sears where we bought the appliances from - useless. They did not care even though the warranty company is Sears Home Warranty, every time we tried to contact them we could not get through and when we did there was never a Supervisor available and they would pass us along to their main office and all we would get was a voice mail box. They finally called us back to say all they can do for us is offer us $247.00 for replacement (of a $3500 refrigerator that is 2 years old). DO NOT PURCHASE KITCHENAID REFRIGERATORS! Just read all the other 971 reviews on this website.

KitchenAid Fridge...proud made in America. 3 Failures on ice and water with flooding all over the house in the first 10 months and food thrown out. A whole day of labour to clean up. Thanks to these corrupt manufacturers. What do you test? Sell lemons to your customers. What trust can anyone have with your proud lemons. MADE IN AMERICA...maybe made in China might be a better return for my investment. Another Failure with $1000 dollars of food to be thrown out... This is what I get for $4000 fridge.You are nothing a bunch of monkeys who build these products and cheat your customers on the quality of the product. Come to my house and I will show you KITCHEN AID MANUFACTURERS...damn cowards! All of them should be thrown in prison for selling lemons. Tell these cowards who run KITCHEN AID...it is nothing but a KITCHEN SINK full of wasted money. It is time the government crackdown on crooks like these and they look to be protected. What a bunch of thieves. How many times should a product fail. They should be held accountable and pay for any failure that takes place by their incompetency. I DO NOT Recommend this product at all...

The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. Its going to be out of warranty in January 2020 and I wont have it repaired after that. Looking for a new dishwasher.

Our new side by side KitchenAide refrigerator has now 3 times only been able to cool to 55 degrees F. Apparently the technicians have problems finding the cause of coil freeze up on the dual evaporator units. These should be taken off the market until the engineers can figure out what is causing this. I cant believe I replaced on operating 15 year old refrigerator with this $2400 lemon!

KitchenAid Superba Counter Depth 24.5 cft. Stainless Steel (Bins in doors broke fairly soon. I did not cram items in there unreasonably). Hard to regulate temperature. Light cover in back of fridge cracked. Excellent lighting inside fridge. Ice maker performed well. Have had for about ten years.

Owned this dishwasher (KDTO104SS) for 8 months. It replaced a Bosch. Gradual decline in performance for last month. Did the hard restart, worked for one cycle. Requested warranty service, waited one week for repairman, he ordered new part, waited another week for him to return. He then said another part had to be ordered, refused to overnight as he is only paid once for warranty service and only came once a week to this city. Then he indicated that the control unit was shorted as insects had gotten inside. We have professional pest control and have never seen those insects. They were, in fact, inside the controller. This must be a design flaw, as there isnt a place in the country where some insects do not reside.We have previously dishwasher for more than a decade with no problem. The manufacturer indicated there is no recourse. We bought this as it was made in this country and had good performance. The seller is working with us to get another appliance, but we will NEVER buy a KitchenAid again.

I had very similar experience on my 8-year old side-by-side KitchenAid built-in refrigerator (KSSC48QMS01). It started out with loud motor sound once in a while, then I noticed that the control panels numbers were flashing. Power Off/On from the panel, or on the physical switch did not make the flashing go away. This lasted for about a month before it produced chirping sound every 5 seconds. Four days after the chirping sound appeared, my food started to be not cool any more (The freezer side was still okay, and the foods in the drawers were not as warm as the ones on the shelves).Anyway, I ordered the Repair+1 plan from KitchenAid (actually it was Whirlpool), and they sent ASI to come the next day. The engineer from ASI was very good. In less than an hour, he replaced the control board, and I have cold food (and lots of ice from ice maker!) that night. All in all, I only lost two days use of the refrigerator, plus the cost of the plan (~ $400). A new refrigerator would have cost me more than $8,000, plus 3-4 weeks of time when I will have to wait for them to build it. I am very happy about the service I received from ASI (281-452-2121). The engineer arrived promptly, is competent and courteous, and the work was done professionally. He took my broken control board, so he can send it for repair and use it for the next customer.

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

I have had my refrigerator for about 4 years (MOD: KSSC42QVS02). I have had a multitude of problems with the unit ranging from a broken ice maker, frost causing a leak from the freezer, but most frustrating is a repeated problem that the refrigerator will not cool appropriately. I have had 5 service visits from an authorized repair person and now am told I have to buy a part because there is a known issue with the one that shipped with the unit. Since I had reported this problem within the first 12 months and it was never fixed, I assumed it would be covered. Instead I get into a circular conversation with customer service reps who are obviously trained to say no. At this point Ive spent close to an additional $1000.00 for a refrigerator that is 4 years old. This had led me to boycott any future KitchenAid or related company products.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

We have owned a KitchenAid Dishwasher, Model KUDS35FXSS8 for 16 months. The wheels on the upper dish rack have already come off, rendering it unusable. This happened because the plastic tabs that hold the wheels in place have become brittle and cracked off in this short time. Kitchen Aids warranty states that the dish rack is warranted for 5 years. However, Kitchen Aid customer service tells us that the wheel assembly on the dish rack is not covered by this warranty. Wheel assembly W10350376 is poorly designed and quickly fails. Do not buy a Kitchen Aid or Whirlpool dishwasher that uses this wheel assembly.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

Apparently, the rocket scientists at Whirlpool have decided we all want the vent fan to push heated or cooled air out of our homes the entire time our microwave runs. So the electronics theyre using are so poorly designed they cant tolerate normal operating temperatures. Ovens like this have been sold for more than 30 years without the need to run the vent fan like this. Buyer beware!

Bought a brand new refrigerator. Thought I was buying top of the line but found out I paid top dollar for a loud broken unit that even KitchenAid wont fix. Nothing but problems with the unit since I plugged it in. Between compressor, water adapter, and broken reservoir I havent been able to use a fully functioning unit for 2 years. The support offered from KitchenAid is next-to-nothing. They simply do not care that their unit does not function.

Our stainless steel, French door, KitchenAid refrigerator is a year old. The ice cube maker stopped working, so we had to have a service person come out. The diagnosis is that the ice maker broke, due to ice build-up. The part is under warranty, but the first service charge is $189.00 and they have to come again after the part is ordered. How can they charge to fix a part that is still under warranty that broke because it is defective? I will never buy from KitchenAid again.

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

Issue 1: Condensation inside the back wall of refrigerator and thus make the refrigerator more noisy. Noise level is higher than the normal, because the ice is surrounded by refrigerator fan, so when the fan runs it is louder. Issue 2 . Not making the ice. In spite of 6 visits by the technicians, the issues is not resolved so far.

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

Well, it started in October and finally, on April 1st (a coincidence?), I found out the part for my oven (replaced once before) was no longer manufactured and they could not find it. I had been promised on 6 separate occasions the part may be available (such fun having Christmas with no oven). It was a litany of no return calls to update the status of the part. The response: Were an incoming call center; we cant make outgoing calls. Hello?! - Its the 21st century.They did offer to pay for the part if I could find it on my own - of course; Ill do your job for you and on my time! As further compensation, they offered me 15% off the purchase of a new unit - once I supplied the invoice. Provincial taxes are 13% in Ontario - so big deal. I will grant you the stove is 10 years old and gently used, but is built-in obsolescence just the way it is? I feel terrible about sending a unit of this size to scrap when a dependable part was all that was required. I have gifted many friends and family KitchenAid products under the apparent fallacy theyre built to last. Never, ever again.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

It is amazing to me that KitchenAid is continuing to stick their head in the sand when it is obvious that a problem exists with the oven shutting off. I preheated the oven to 375 and put the food in the oven for no more than 15 minutes and the oven shut off. I have tried shutting off the breakers, pressing 3, which I read on a blog resets the lock-out, and nothing worked. So, I googled KitchenAid Superba wall oven and sure enough found the same complaint on multiple sites. This does qualify for a class action lawsuit. I am not one for suing as the lawyers make out the best in the long run. But it is ridiculous that the company has not stepped up and helped out their customers. Shame on you, KitchenAid!

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

I purchased all new KitchenAid stainless steel appliances in October 2009 from Bad Boy in Whitby. I also purchased the Gold extended warranty. I noticed about a week ago March 24, 2015 that the bottom of the fridge (model: KBRS22KVss1 and S/N KY3628480) has a crack right in the middle coming out from under the deli drawer. I called Bad Boy but of course the extended warranty expired in December 2014. I then checked the warranty in the KitchenAid manual but it expired the same time. I have never in all my 62 years seen or heard of a cracked liner yet in the manual it states it will pay for replacement or repair of the refrigerator/freezer cavity liner if the part cracks due to defective materials or workmanship. Just on the off chance I called KitchenAid....Due to the age of the refrigerator there is no warranty but they can send a serviceman for $89.00 for the first 15 mins. I talked to the parts department to get an idea of that cost and the liner is not a replaceable part but they do have a patch kit. He could not tell me how much that would be or what it consists of as its a service kit and hes not a serviceman. Beware appliances are made to last 5 years only.

Five years ago, we fully remodeled our kitchen with all KitchenAid appliances including ice maker, side-by-side refrigerator, cooktop and wall oven/microwave, all supposed to be the top of the line. We have had nothing but problems with everything except the icemaker. Junk! We have just replaced both refrigerators with Samsung and we are looking for a new oven and cooktop, both of which died this past weekend. Junk! My sister and a close friend have the exact story. KitchenAid is junk!

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

Purchased range on 2015. Told the dealer the oven did not bake properly, sent certified appliance repairman. Sweetheart dont know what your problem is, it is right on. After two smart boards, it still does not bake! Should you have to bake chicken breast 3 hours, and rearrange on baking sheet to get each one to edge. Drop cookies should not take more than 8-10 minutes.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

Bought a Kitchen Aid stainless steel, counter depth, side by side refrigerator seven years ago. Evidently, this is the max years I could get. The refrigerator is sitting in our front room needing a control board part 2307037 since October. We keep getting the run around pushing the back order date further and further into the future. We will probably end up getting a new refrigerator, and I guarantee you it will not be a Whirlpool or any other product that they make. They are very deceptive. The refrigerator has panels exactly like my cabinets and it looks immaculate. I am so disappointed in this company. I will NEVER consider this manufacturer again.

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

Worked with a parts person at Whirlpool who located a control board for my oven. The suppliers were saying another week or two and then only maybe, but she found one at a distributor and is having it shipped to me. Very satisfied with her work but still would never pay for KitchenAid again.

I love this stove and oven, but follow the recommendations. Use the conventional settings to heat the oven, then switch to convection or it takes ages to heat up. The steam clean doesnt work as well as I thought it would, but it does work.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

I purchased a KitchenAid Refrigerator in 2013, stainless steel model #KFIS29BBMSOO. Ive had numerous problems with it, many service calls. The first was the hose in the freezer splitting, which took 5 service calls to figure out, costing me for each one. Finally they said it was a recall item and I should not have had to pay. It was difficult to get my money back from the service people, took months.Now there is ice building up behind the drawers in the refrigerator, blocking the vent. There is about 2 of ice built up so the drawers do not close completely. Everything in the drawers freezes. When I called repair people suggested by Whirlpool. As soon as they heard the model number they refused to come. I called Whirlpool again, they said they have never heard of any problems like this, however, when I read all of the reviews listed here there are a lot of problems with these refrigerators. The repair guys said KitchenAid is one of the worst brands now, made so poorly, but so expensive.They finally found me a repairman, he is about 5 hours away, I told them he is not close, they said he probably knows someone closer to me, however the call is from 8:00-5:00, I have to wait. This has been so frustrating. I purchased 7 appliances at the same time, I did a remodel on my kitchen. My dishwasher failed after one year, the motor actually fell on the floor, it slow leaked onto my wood floors doing $40,000. damage, cabinets had to be pulled out walls repaired, took 5 months. KitchenAid would do nothing. The motor was not installed right at the factory, they tried to blame it on the installers. Im fed up with KitchenAid, would never recommend it to anyone. I just cant believe they dont worry about their reputation.

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

Freezer stopped working on less than two year old refrigerator. Five weeks later still not fixed and now refrigerator not working. Stated sent out parts to repair man 3-4 weeks ago still not received. Told me resending parts to my home overnight never received. Have spoken with two supervisors still no answers even refused to offer compensation for all of the food I have had to throw away and cant replace because I dont have a fridge. Milk in snow in backyard for 1 year old ridiculous customer service.

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

We have a Kitchenaid Superba stove and oven model KGRT607HWH6. It was in our house when we moved in 2004. It has a glass backsplash. Three years ago the backsplash exploded with my 10 year old twin sons and a teenage friend and myself standing within three feet of it. We are lucky we were not hurt. I think the pots cooking on the stove may have been touching the backsplash and it just got too hot. But, what a stupid design for a stove top! The repairman did order a new backsplash for $100. For years I would find tiny pieces of glass stuck in corners and crevices in my kitchen. I guess I should be ashamed to admit it, but I have never used the self-cleaning feature and the oven is quite dirty. I started to look for instructions on-line, but, after reading all the complaints I am scared to try the self-cleaning feature. The instructions say to not use a commercial product. Not sure what I should do.

I bought a self-cleaning oven that did not clean a sugar spill. That was what the repairman told me after trying several times to use the self-cleaning feature. He said it was baked in and would never come out. I guess I shouldnt make apple pies in my self-cleaning oven!

KitchenAid Refrigerator/Freezer, Model: KFFS20EYWH00 - Purchased in 2012, this model has double doors and a freezer drawer below. The gaskets on the doors include, at the lower inside edge, a flange. I dont know its purpose. In this instance, the flange on the right-hand door became torn simply from opening and closing the doors. We contacted a repair person, who collected the $95 price and ordered from KitchenAid a new gasket, but KitchenAid no longer offers it in white (like the original) so we had to accept grey. When it arrived he came to install it. It was about 1/4 inch too short in the length. We thought it was his error. We researched and found the gasket online, but also talked to a KitchenAid rep who agreed wed found the right one, so we ordered it. It came; it was exactly like the one ordered by the repairman- just a little too short. We returned it, with a letter (one copy sent with the return, the other mailed directly). We have heard NOTHING from KitchenAid. Its strange and frustrating that they arent making a replacement gasket in white, but a lot stranger and more frustrating that they offer a so-called replacement that isnt the right size.

We purchased our Kitchen Aid appliances (French door refrigerator, double oven, range top, vent hood and dish washer) approximately 15 months ago. We have had the repairman out for repair on the iced up ice maker 3 times. The compressor has been changed once. Yesterday, we were told the panel was defective, to the tune of $500 for repair. And no, the warranty is not still in affect, despite having these problems with this fridge before. I am frustrated. Whirlpool, Lowes and the Kitchen Aid repair people are not helpful. It looks as though I may have to replace this appliance and I can guarantee, it wont be with another Kitchen Aid. Please do more research before you purchase these appliances.

Refrigerator KSSC42QMS - I bought the above mentioned fridge in August 2004 for $5788 plus tax locally. I had remodeled an older house and redid the whole kitchen, bought commercial grade appliances in stainless steel. The fridge was the top of the line in 2004. Right before Christmas 2014 - 10 years later the fridge started to beep. We could tell there was something not working correct. We called the number on the sticker and were referred to an appliance repair shop. They came out and checked it. I paid $75. I was told that the board was going out and we would have to pay around $200 to have it replaced. Then we received a phone call where we were told there are no more parts available. I was totally shocked. I can understand that that kind of fridges are not build anymore; but that you can’t supply replacement parts for a fridge which was $6000, that’s just not right.Thanks to my son Bernhard, who is very handy and computer savvy, I didnt need to buy a new fridge. He checked online and read all the comments about the boards and the fridges, which were built up to 2007. There were different options for him: they offered to get a new board for $1500 which is the biggest joke, you can buy a nice fridge for that money! Or he could pay $20 for directions to repair the board, or just order the parts to fix the board. Since he didnt need the directions, he just ordered the replacement parts for the board. Obviously anybody can order those parts, just not the Kitchenaid Service Department or the Repair company! What a poor service! To make a long story short: my son ordered parts to repair the board for $18. EIGHTEEN DOLLARS!!! And fixed it himself within 5 minutes! I’m very proud to have a son like him! I always thought Kitchenaid was a great major appliance brand, I guess I was totally wrong. I will never buy anything Kitchenaid.

KitchenAid Refrigerator KSSC48QMS01 - Do not buy this refrigerator. We bought a home with a beautiful custom kitchen with this KitchenAid refrigerator and its just given us grief. Thank goodness we bought an insurance package to cover appliance repair. After three different repairmen and waiting weeks for parts to arrive, we found out most parts were not the right ones. Finally we got a Sr. tech guy to assess what was going on and we had to have the mother board sent out to be re-done. Well that seemed to do the trick, but 8 months later we are having issues again. Our insurance carrier would NOT insure the refrigerator. We ended up buying insurance from another carrier which should have told us something. We have rented a refrigerator while new parts are being ordered. We have lost several full freezer and refrigerator loads of food. No fun. I have no confidence with this unit ever being repaired. Its built into its own lacquer custom cabinet. Ugh. We now have another rental refrigerator sitting outside on our patio as we wait two weeks for parts. Would I buy a KitchenAid unit again. No Way.....there is no help out there to fix this mess.

My KitchenAid dishwasher KUDS35FX is 18 months old and has worked fine up until a few days ago when it just went completely dead. I didnt buy the extended warranty because I think they are a ripoff. I immediately started looking online for possible causes and solutions. It quickly became apparent that the problem was the thermal fuse. I called KitchenAid customer service 3 times, trying to get them to give me some help and what I got was ticked off. The first thing they told me was that I need to make sure and run hot water into the sink before starting the dishwasher, because the thermal fuse was overworked trying to get to the optimal temp, in this case when it failed, because I had the dishwasher set to sanitize.My issue is that I almost always start the washer right after dinner when I have finished rinsing off the dishes in hot water. They argued that the water needed to be 105, and I asked who in hell stands at the sink with a thermometer checking water temps? Why would they use such cheap and flimsy parts on a machine that I spent close to $900 on? If theres a sanitize feature, why do I have to worry that its going to wreck my machine? Next, they asked what temp my hot water heater is set at and did I know it was supposed to be 120. I said thats right where mine is. Then they suggested I could still spend $250 for their extended warranty and my repair would be covered. They refused to acknowledge that they are fully aware of these defects and refuse to make good on them. It is their cheap design and my tough luck. I called for repairs from the business that I bought the machine from and the tech told us that there is a harness kit for the wiring to keep it stable that KitchenAid came up with, because the connections would become loose from vibration, thus burn out the fuse when it became stressed. So they know they have a problem and they created a fix for it, but dont just fix it on their dime. They expect the consumer to do it. The service call and part cost me $170. I dont have money to waste on this ripoff.

Kitchenaid ktrs19k - The inside of the freezer burnt to a crisp around the light encasing. It melted the sides of the fridge and charred the side wall. This is very disturbing to know; this could have burnt down my house. Has anyone heard of this before? I, too, had a house full of KitchenAid and guess what? They have all been replaced. Now, the refrigerator is dead. NEVER AGAIN!

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

I like the appearance of a counter depth refrigerator with no grungy water/ice dispenser on the outside - it has a filtered water dispenser on the inside. As far as performance it keeps a perfect 38 degrees, and nothing spoils due to too high or low temperature. My only complaint, a mild one, is that the freezer is on the small side and I have to remember that when I go shopping.

We have had numerous problems with this ref. First was the ice dispenser dropping ice onto the floor in the middle of the night. The repair could not see how this could happen. The door closed properly when he examined it. Second, water evaporation on the top of inside wall of the refrigerator. This was repaired at no cost. Third, the loud noise of compressor runs constantly. Repairman said it was probably air in the waterline. Fourth, finally the loud noise of the compressor is driving me nuts. My husband said go out and buy a new refrigerator. With the cost of refrigerators, how can we afford the cost of a new one every few years?

This fridge is 5 years old only, and have been struggling to repair the ice maker for one whole year and no one could fix the problem. KitchenAid is not a good brand. I bought it from Pacific Sales. The rust showed inside the bucket of the ice maker since we bought it, mold created inside the fridge, bad built kind of refrigerator, very fragile drawers. Don’t you ever buy KitchenAid products, trust me I’m still struggling to repair it.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

We have had a French Door fridge by KitchenAid in March 2019. Today is the third service call on the freezer filling with frost, and the ice maker, which pours ice out at an unbelievable volume constantly. The ice maker has now been replaced twice, and the technician tried to blame me for its malfunctioning (because I love taking time off work to hang out with him, I guess?). The door has rust spots all over it (which he has used my baking soda and vinegar to attempt to clean), and he told me today that part of the motor sounds like its going to need to be replaced, too. Customer service is like a Kafka story...theres no way to replace what is clearly a defective item until its deemed unrepairable, but theres also no rule about how many repairs/replacements will deem something unrepairable. I just know my warranty will end up running out before they replace the item. Im so deeply disappointed because something like a brand new fridge doesnt make it into my life very often, and thinking that Ive wasted my money on a clunker that will continue now to waste my time & money is heartbreaking. I wish the company will take responsibility for their product and stand behind it when it doesnt work properly.

Ice maker broke after 1 year. Tray leaked and damaged our floor. Problems started the first week! Paid more for repairs than we did for the refrigerator.

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

We purchased all KitchenAid appliances when we built our house in May 2010, after being told that they were top-of-the-line. Regarding our refrigerator (model KBFS25EVMS2) with French doors and freezer on the bottom thats been in the house for about 8 months, we noticed that the right side of its doors was not sealing properly. When I contacted the store about this, I was told that this is a typical problem with the French-door models. Should this not be disclosed upfront?! When I contacted KA about this, I was told that my refrigerator was out of warranty (date of purchase, not date installed) and they refused to help in any way.My problem with all this is my old refrigerator (Maytag) had it for 23 years, and I never replaced a door gasket or worked on it in any way. I dont know a door gasket should go bad in less than a year. Now being two years, it is crumbling and falling apart when you open the door. If you buy from KA or an approved service company, the seal is $199. I purchased one on the internet for $99 and replaced it myself. Buyer, beware! KA does not care about the customer, just the dollar! I will never purchase another KA brand or Whirlpool brand ever again, and I will make sure all my friends know about it too.

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently Im not the only one having a problem. The internet is loaded with complaints for these product. Ive had two repair call - both cost $125.00-150.00. Ive complain to KitchenAid, however they just pass me off as a non-valued consumer. Ive reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

After using the self-cleaning mode three times, the lock would no longer disengage. My oven (KEMC378) was still under warranty at the time so the locking device was replaced. Again after using the cleaning mode a few times, the problem reoccurred with the new lock. After about a week of not using my oven or microwave, the lock disengaged on its own. Needless to say, I no longer use the self-cleaning mode. Recently on 10/27/2012, the locking device, on its own, became engaged and will not release. I can no longer cook or microwave - its completely useless. I called KitchenAid on 10/29/2012 to see if my model was part of the recall. Customer service said no and transferred my call to the service dept. I waited for 10 minutes for someone to pick up my call but they never did.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

When I had my brand new Superba Microwave Convection Oven installed, it did not work. The light came on and the timer counted down as if the oven was on but the microwave never turned on. The manufacturer would not replace it and I was furious. The warranty only covers repairs. It never worked from day 1. After three visits by repairmen over 7 weeks, the broken part, the appliance manager was installed and it worked temporarily. Then a few weeks later, the same thing happened. My builder was disgusted and took the oven out and gave me a brand new model (Whirlpool/KitchenAid wouldn’t). It was the same model but a brand new unit. After a few months, I had a similar problem and the repairman came out. And guess what, it’s the appliance manager again. I do not want this model back in my house. I am struggling to get another model as I have no trust in the Superba model. It is a Superba piece of crap.

I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

Kitchenaid dishwasher broken for 2nd time in 3 years. Weve had a repairman out once already at a cost of $200 to fix an electrical problem with the control panel. I watched him as he reconnected some word, and got the power to return. Worked for about another year and its broken again. Obviously, the front sensor panel is defective. Ive never seen such crap. My old Maytag which just wore out after 14 years, was replaced with the KitchenAid which consumer reports was the most reliable. I have to have another expensive repair technician, who from the looks of things, is equally incompetent. I learned this from a previous repair on my refrigerator. Until they sent out a guy with 20+ years of experience, it wasnt fixed right.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

All 4 of my KitchenAid appliances (Superba dishwasher, range, slide-out hood, and fridge) are not working properly or not working, period. Its going to cost me over $1000 to fix them. I called customer service, spoke to the supervisor, but was told theres no extended warranty. So, I am solely responsible for the repairs. Its no surprise. Had I had problems with one appliance, Id probably be ok. But all 4? We thought we were purchasing quality appliances that would be dependable and lasting! All 4 are 11 years old, and in year 5, we had our first problem. Now, theyre all worthless! If the control panel for 3 of them is bad, that has to be inferior design. I will not purchase another KitchenAid appliance, and I will discourage others from doing the same.

This has been a nightmare since we purchased, has stopped working several times and after service it continues to have issues, no ice making, fan freezing up, temperature in refrigerator up to 45 degrees. They have sent two repair companies and replaced all parts. The first company has declined to accept the insurance company work to repair again. They stated it was a lemon. Now they are sending another repair company to change the computer systems. That was a month ago and the parts are not in. This should become a class action lawsuit against KitchenAid, its suppliers and the employees of the claims department at Kitchen Aid with there false statements. Recall the product. It is defective.

I bought a KitchenAid Appliance suite 3.5 years ago. The dishwasher does not drain completely after the cycle ends. In addition, after the problem began a week ago after the cycle ends everything in the dishwasher has a soap film. Waiting for a repair person to arrive as I write this review. My previous dishwasher was still working after 25 years!

Purchased dishwasher in 2011. 1 month after warranty the control panel went. A year later the wheels fell off the top rack and plastic parts ruined the motor. 2 years later we replaced the top rack wheels ourselves as did every other owner based on repair forums. A week ago in 2015 our panel went again. Never ever, ever will purchase a KitchenAid dishwasher again.