I have been in touch with Samsung regarding my microwave since August 3, 2017. At first, they were going to send out a tech to look at it since it completely just stopped working. My microwave is less than a year old and under warranty. After three days without a call from a tech to schedule an appointment to come fix it I called Samsung back. I explained that no one has come by or called about fixing my microwave. The customer service rep said they would contact the company about coming out to repair it. I also asked for the companys number. After still not hearing from them I called the company myself. No one answered so I left a message. After another few days with no call back I called Samsung again and reported the issue. Next, the rep put me on hold and tried to contact the company with no success. That rep said they would keep trying and call me back. Finally, after more than 2 weeks without a working microwave a Samsung rep called stating that they did not have anyone that could repair it and would issue a refund. But of course, there is a catch! I had to supply a receipt that I no longer and had paid cash for the microwave so no bank record. Once I explained this they said they could still issue a refund but it would take 10 days of review and then they would send out an email to start the process for getting a refund. I am not a criminal nor am I trying to scam them. I would much rather have my microwave fixed than purchase another one. But that does not seem to be an option. I cannot understand why it would take 10 days for review. Also, the refund is going to be $37 less than what we paid. We have had other Samsung products that we have had to replace or repair. We replaced our dishwasher and our refrigerator need to be replaced. It has several issues. We will not be purchasing anymore Samsung products or recommending them! We finally just went ahead and purchased another microwave and have the Samsung sitting around waiting for the email about getting a refund. Samsung requires you to take a picture of it with the cord cut and the serial number. I get this procedure but I should not have to wait 10 days for an email in order to send this information in. It seems like a stall tactic to me. I am a service business owner and would never have a customer wait over a month for results!

Purchased over $5,000 worth of Samsung appliances for my new house - BIG mistake. 2 years in and the ice maker on the refrigerator breaks - $325 to have it fixed. Samsung offered nothing - customer service was horrible. The fan in the oven was the next to go. Again horrible customer service and Samsung offered no help. DO NOT buy Samsung Appliances!!!

Bought a Samsung refrigerator 3.5 years ago. One of their better models paid in excess of 2k. So far every eighteen months it breaks down needing costly repairs. The techs who service Samsung are not big fans of these refrigerators. Many recurring issues with poor design and parts that fail. I for one would never own another Samsung product.

We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

Weve had a Samsung French Door fridge RF323TEDBSR/AA for almost 3 years (still relatively new). And on replacing the water filter, the filter port began to drip leak with or without the filter. Because it was out of the 1 year warranty, we had to pay $158 parts and $130 labor to replace the entire filter port. The repair guy said that it was because we used an aftermarket (HomeDepot) filter. But comparing the replacement and original, the parts were identical. I think this is just poor quality construction in the water filter port. I would definitely think twice before purchasing another Samsung fridge.

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

I bought my Samsung Microwave on Christmas Eve when my other one stopped in the middle of food prep for the big day, so living in a rural area I went to the only appliance shop in town and picked up this beauty, probably paid more than I normally would have but have no regrets and would buy another Samsung microwave in a heartbeat!!

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.

We Bought our RFG297AARS/XAA June 2009. We love the unit. But in late 2013 we noticed water pooling on top of the freezer door. Turns out there was a leak in the water dispenser. Out of warranty, so I needed to buy a new left door. I lived with the leak, soaking up the water from the reservoir underneath the tray with a paper towel until it became too persistent. In September of 2014, I could take no more and ordered a new door. The technicians were nearly finished installing it when they realized the handle on the new door did not match the one from the original door on the right side. It was longer, and the holes did not line up. A call to their office revealed Samsung stopped making the original door. The technicians were very nice and put the original door back. So now, instead of a 140 dollar door, I would have to buy two of them in order for the refrigerator not to look ridiculous. I called the Samsung Expert Customer Service and said I expected to pay for the left door, but that I felt it unfair to have to buy two doors because Samsung wasnt backward compatible with their handles. The handles! Though nice, the rep conferred with someone and came back to inform me that no, Samsung would not provide the matching door for me. I am now living with the leak until I figure out what to do. One thing I will not do is add to my Samsung collection of 3 televisions, a large computer monitor and a dishwasher. Their refusal to provide a 140 dollar door, on a $3k unit, to match the one I am already buying, because they stopped making the original handle, comes with this result: the thousands I will spend in the future on electronics and appliances will not go to what used to be one of my favorite companies. I will make sure to tell everyone I know and everyone I see in stores looking at a Samsung product. Thats really all I can do with my displeasure, all any consumer who feels wronged can do.

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty. Samsung finally bought back the refridge at a pro-rated amount. Plus I had to wait five weeks to receive a check from them and do without a fridge because they demanded I cut the electrical cord on the defective one before they would buy it back. Then hhgregg refused to give me a refund on the five year extended warranty for the fridge which I no longer had. Samsung and hhgregg do not stand behind their products or warranties. Now for the last two months the Samsung dishwasher is not trying properly and the delicate light starts flashing at the end of the cycle. Scared to call Samsung and report it. Will never buy Samsung or deal with hhgregg again.

Purchased a Samsung Model ME21H706MQS microwave oven and stove in October 2017. The microwave replaced a (what I thought was junk) Whirlpool microwave that was nine years old. The Samsung was higher above the stove and met all Samsung installation requirements. Thanksgiving Day comes, cooking for family and friends and the bottom of the microwave and door melts! We contacted Samsung many times, each time speaking to different people and on several occasions receiving different ticket numbers. All in all, they have a Samsung service company come to my home, but only after providing a very short notice and stating we must be home or the service will be void. Service rep comes and claims that its physical damage and is not covered by Samsung. Well hello! It melted! In short, customer service is absolutely terrible, Samsung does not stand behind their products, their follow-up via service reps is pressing and inconvenient. Terrible experience and would not recommend a Samsung product, nor will another ever enter my home.

I bought this French door Samsung refrigerator cause the one that came with the house I bought had died. After looking at both Home Depot, H. H. Gregg, Lowe’s and Best Buy - I settled on this model RF268ABWP at Lowe’s in white. A little background - I went to culinary institute of America at Greystone and have been a professional chef for over 30 years - I know my way around a kitchen and appliances. This Samsung is the worst - there’s just not hardly any storage room in freezer and it continually ices up to the point the drawer/door is open and water/ ice melts on to the kitchen floor. The door at several places has started to rust, underneath the coolselect crisper drawer in the main body of fridge also continually ices up and the drawer starts to be pushed out. Have to thaw ice jam and remove ice sheet and then dry out fridge bottom and freezer drawer bottom. Complete pain in the **. Called Lowe’s customer service and nothing, also called Samsung and nothing no help. After reading and digging around on internet found that it’s a design flaw and company knew about it but refuses to fix. If I could fit on my boat it would be at the bottom of some lake. Complete junk and a waste of over 1400 bucks - my advice to anyone buying a new or used fridge - stay away from Samsung.

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

I purchased a Samsung French Door refrigerator with deli tray and bottom freezer in June 2012. I have had small problems with water pooling in the chill cabinets which Ive been able to deal with. However, its since expanded to a heavy build-up of frost in the freezer. The soft-close feature stopped working weeks ago and the freezer drawer now wont close without putting a huge strain on my back due to the frost build-up. I have been calling around for three days and checking review and appliance sites. I can find no local technician who will take on a Samsung refrigerator repair because they say these refrigerators are simply unreliable and difficult to fix so they stay fixed. (If a manufacturer is going to sell a product, they should ensure there are respected certified repair technicians within that sales area.) Compounding my problem, I have a spine disability that makes it impossible to pull put the refrigerator to try to defrost it. My spine problem requires daily ice packs. The twice-daily struggle to open the freezer door to get to the ice packs has further exacerbated my pain and ability to get around.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

I bought a SAMSUNG Stainless Steel, French Doors, Bottom pull out freezer almost 2 yrs. ago. I wanted this Refrigerator for a long time so being a mother of 6 and wife, I felt it was what I needed. I first noticed I was getting water in the Vegetable Tray. All my Vegetables were floating, so I dumped the water out and threw away my vegetables, 2 days later same thing. I called told the company I bought it from. They said they would send someone out to fix it. The Repair guy comes takes a cap off and say they are having problems with all of these Refrigerators. Anyway, to make a long story short it didnt work. I started getting water in both trays, wasnt able to use either tray. I call our local Sears to get someone else to work on the refrigerator and guess what I was told we work on every kind of refrigerator itself for SAMSUNG. So now my refrigerator is out for repairs with the company I bought it from and thats been about a month now. Model# RF217ACRS

RB217ABPN - Purchased 11/06/09. Started noticing water in the fruit bin. Called for repair dept. Was told maybe we would have to pay for repairs, but go to simulator samsung.com. We did but it was not available for our refrigerator. Went to youtube. My husband took the refrigerator apart like shown. Once we removed the panel, we noticed it was all rusted on one side, the screws were not all in to hold the fan in place and one side of the panel is cracked in several places. Put back together. Hopeful it will work, but will be out looking for a new refrigerator since I dont think rust and cracked panel can be good. Nothing last long anymore.....

Side by side fridge - Have had new over 2,000.00 fridge for 2 years. Bought at Lowes. Samsung has changed filter with no explanation. Have gone to Lowes for help but to no avail. Still trying to get help from someone to put this filter in that is suppose to fit. No trouble prior. They just changed it and will not help us. Do we have a chance of Samsung helping???

I have had the Samsung SMH9187ST microwave for just over 3 years now. Yesterday I got the SE error code. Tried unplugging and recycling which did not work to clear the code. This sounds like it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. What a load of crap. I will try fixing this myself and then calling Samsung to try to get them to repair this at no expense to me. I have a Samsung fridge as well and have had no issues with it.

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

Fridge is nice looking but makes a lot of noise which they say is normal. I think not. The gadget that closes the french door is already broke on a fridge less than 2 years old. Samsung makes a nice looking refrigerator but quality is not there. Not sure I would ever purchase another one.

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

The freezer side of my side by side refrigerator/freezer started making a really weird electronic vibration-like noise. I finally emptied my ice maker and the shelving and saw that the ventilation vents in the back of the freezer were frozen shut. I imagine that the interior of the fan area was also frozen, so I had to empty the freezer and unplug the refrigerator and let the freezer side thaw to room temp so that the vents would thaw and allow the fan blades to turn without obstruction. I did not have the energy saver mode on. The ice in the ice makers was snow and the snow had drifted outside the container box and down the back of the ice maker as well. I lost a whole day thawing the freezer and cleaning up melting ice. I am hoping that the thaw process will mean that there is no permanent damage to my 1.5 yr old unit, but a new unit like this should not be causing me issues like this. I had my old fridge for 25 years with no issues like this one.

My Samsung refrigerator that I bought a year ago last December today started making a strange noise. The ice maker has had continual issues but today I came home to a flashing panel and what looked like the freezer defrosting. I tried to ascertain what the problem could be and noticed a loud whirring noise but couldnt determine anything out of the ordinary. The ice maker was functioning fine, for once, but the freezer seemed to be defrosting. I tried several times to depress the panel button, to engage the Power Freeze function, and while it seemed by the numeric display to be responding, there was no cooling happening in the freezer area. The noise continued on and off and oddly the upper refrigerator part didnt seem to be affected, so far. I called Samsung Support and asked for assistance and a service call. They came back to me saying it would be 2 business days from today which would then be Monday. Since now everything was defrosting and ruining in my freezer I asked if they couldnt expedite the service call. The CSR gave me the appliance repair company contact info and suggested I call first thing in the morning. I asked when he gave the number if it wasnt in another local because I recognized it as one far from my service area. He said not to be concerned about that. Well, when I looked up the information the company is located in Sarasota, FL and I live in the Mobile, AL area so I am concerned! This is ridiculous and absurd for a 1.5 yr old appliance that should have at least a 10 yr lifespan minimum. What is happening here? Ive bought several refrigerators but never one so expensive and certainly never one with so many issues. The CSR stated that if there was a manufacturing defect they would stand by the warranty and I certainly hope this is the case. This doesnt bode well after all of the complaint reviews Ive read about their refrigerator line. Wish me luck, it appears I may need it!

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

Bought all new appliances at Best Buy. Samsung washer, dishwasher, washer/dryer and fridge. Within 2 years I have had issues with all. Cannot get help from Samsung and their repair website is a joke. Washer always goes ue for unbalanced even with nothing in it. Refrigerator freezes all food. Dishwasher on and off does not clean well. I am now waiting for my tv to go down. Out 5 grand as I am not going to put good money after bad and I would only sell this junk to an enemy. Never ever buy Samsung!!!

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.

We bought this in Sears on 12/30/2013 and it was delivered in January of 2014. We did not buy the extended warranty. Weve had nothing but problems with it. It doesnt clean well, shuts down mid cycle and the sensor touch buttons are ridiculous. This dishwasher isnt two years old and again its showing the sensor light and shutting down.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

We made the ultimate mistake by purchasing this Samsung Storm Wash dishwasher. The dishwasher smells and constantly traps mold in the dishwasher & on the dishes. After less than 1 year the dishwasher hardly cleans at all, the glasses look worse after being washed in dishwasher than before. There is a gross film left on all dishes despite using rinse agent religiously. Silverware has to be rewashed before using. I hand wash more dishes than the dishwasher washes! So frustrating & Im stuck with this piece of junk till I can afford a new one. Very disheartening. Samsung has no care despite emails sent to them. They refuse to help & refuse to take product back. I was willing to trade for another Samsung dishwasher. Shame on any company that doesnt stand behind their product! My daughter got an Mac Pro recently that began to split apart after a month; Apple immediately took care of this. Samsung could learn a thing or two!

The customer service is horrific. The people are rude and do not honor the warranty. The temperature numbers on our stove started disappearing within the first year of owning the stove. They said it was cosmetic and not covered under the warranty but how could that be since you need the numbers to know what temperature to cook at. Not only is this not cosmetic, it is dangerous as it can cause a fire. A claim has been filed with the Better Business Bureau.

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

Our Samsung fridge is two years old. The freezer recently stopped cooling. The repairman said its the sensors... With the service call, the labor for installing the two sensors is nearly 500 dollars. Its a piece of junk. A huge disappointment.

It is unacceptable that a brand new dishwasher model DW80R2031US holding water, causing the unit to smell and practically unusable; and the owner is expected to take out the water manually. This model is defective and even your customer service rep agreed when I called back. There is no accountability by Samsung by not providing any other resolutions for a defective product.

The home I bought came with a french door Samsung fridge model number RF263AEBP. About 3 days after moving in the fridge stopped cooling. Luckily our home came with a home warranty so we filed a claim. There is a known defect with this model Samsung fridge and Samsung is doing nothing to resolve the issue. A family in NJ had to file a class action lawsuit to try getting help from Samsung. The fridge stops cooling and water forms under the fridge. Ice covers the coils therefore the fan stops working. The fridge then goes into defrost mode. This has been an absolute headache for us.We have forked out money on short term repairs and have lost money spent on food that has gone bad. This fridge is easily worth $3000.00. Samsung should be ashamed! I feel there should be a recall on their faulty product. I WILL NEVER buy another Samsung product after seeing how Samsung treats their customers. Im now trying to decide if we should put more money into this fridge or go out and buy a new one. Steer clear of Samsung!!!

Samsung being ridiculous by charging $62 CAD + $10 delivery for stamped piece of plastic of unspeakable quality to replace the door bin. The whole fridge costed me $1200. Keep off the Samsung products if you could.

Samsung DMT800RHW - Any lawyers out there?? While Samsung is aware of the faulty rack clips that break off within a year and lodge within the internal components, causing circulation pump issues, repairs costing upwards of $300, theyve yet to issue a recall or even come to terms with overwhelming consumer reviews and complaints. Something has to be done to protect the consumers.But what? In addition to the clips are the random error codes, frequent unexplained shut downs (requiring a trip to the circuit breaker), this expensive dishwasher is an ABSOLUTE disappointment. Whats worse is Samsung’s lack of any sort of acknowledgement or regard for consumer satisfaction. There has to be people out there that can help... petition? Lawyer? Lawsuit? Contact me if so. Together we can make a difference.

Samsung RF-28hdedbsr - WOW! Thought I had done my due diligence before buying this refrigerator but unfortunately I never saw this site. Purchased this appliance for several thousands of dollars in May 2016 and worked fine until July 2017 when ice maker quit functioning properly. The problem is that when ice bucket was full the sensor quit telling the ice maker to stop filling the trays. It just kept filling and dumping ice until unit was so full that it froze up everything. Then like everyone else I had to use hairdryer to unthaw the ice maker compartment. This worked a couple of times but now ice maker has totally quit working. What a POS!Of course out of factory warranty and did not buy extended warranty as every GE, Kenmore, Frigidaire refrigerator I have ever purchased over the last 40 years havent had any problems. Big mistake. NEVER PURCHASE ANY SAMSUNG APPLIANCE again tv, fridge microwave etc. With so many complaints why hasnt some govt agency gotten involved or a class action lawsuit been filed to make Samsung recall or fix this problem as they are obviously selling a defective product.

This Samsung Dishwasher model DMT300RFW never worked properly. Purchased in 2011, used less than 15 times during 4 years because made dishes dirtier instead of cleaner by spitting dark grease over them. Adjusted hot water temp as suggested, no improvement. This past year, stopped working. Grinding sound when turned on. Appliance repair person said problem was connected to the drainage pump with estimated cost of $200-250 to repair. Since the DW cost slightly over $300 on sale at Best Buy (tho my Worst Buy, ever--now I know why it was marked down to such a great sale price) I opted not to have it repaired. I couldnt even find anyone to take this almost new DW for free. Unfortunately, I still own a Samsung microwave & stove. (The repair guy cautioned me about boiling large pots of water on the stovetop under the microwave because rising steam is the major cause of the electronics of the microwave keypad ceasing to function.)What a major mistake not taking time to first research reviews, being swayed by great sale prices & a supposedly dependable name in technology. Samsungs technology expertise does not transfer over to their appliances. Also beware that some Kenmore appliances are now Samsung made. Ive just purchased a new GE DW from a small, been around for decades, reputable dealer because GE still has a good reputation. I will from now on stay clear of Samsung, or any brand, such as Kenmore, which may be Samsung in disguise.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

Bought a Samsung refrigerator in 2016 and 2 years in it started having water issues under the crisper drawers and the coils kept freezing up every 2 weeks. Got rid of it and bought a new refrigerator and then found out there is a class action suit against it.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldnt even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

The fan in the refrigerator made a horrible noise. The ice maker stopped working within 2 years. Once we turned it off there was a lot of moisture in the fridge. The back inside had chunks of ice. The temperature was about 52. We threw out food often. To get this fixed would have cost too much money. Samsung does not stand behind this. We paid over $3,000 and, after 5 years, just bought a different refrigerator. We are so happy to have safe food now. And ice!

Remodeled our kitchen Summer 2014 and purchased all new top of the line Samsung appliances (Fridge, range, micro & dishwasher). Definitely not cheap. 6 months in was the first service call on the Fridge. After 4 calls finally repairman sent out to access a dead ice maker. He shows up & states I need a new ice maker and had to order it. No ** Sherlock! Fixed it on second service call. Now 12 months and Dishwasher makes a loud bang then stops, making only a loud electrical hum. You know that hum, the on that says the pump/motor just crapped its pants. DREADING calling Samsung repair again. NEVER AGAIN WILL I BUY A SAMSUNG APPLIANCE!!!

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

Purchase Date 3/17/16. The Ice Maker (RF23HC) started freezing over about 1 year after we purchased. We started using a blow dryer to melt the huge chunks of ice. Now the entire back panel of the refrigerator freezes over and water pools in the bins. Clearly Samsung has known about this issue for years but still continues to sell the faulty refrigerators. There should be a recall on the refrigerator and full replacements supplied.

Do not buy Samsung. Do not use Sears to repair appliances. Our relatively new Samsung refrigerator Model RB215BSSW has the freezer on the bottom. The refrigerator freezes the vegetables in the vegetable drawer. We paid Sears $350 to replace the control panel but that did not fix the problem. Sears was clueless. They were guessing at how to fix it. So much wasted money!! Do not buy Samsung!!!

This model of microwave SHM9187 has a ribbon cable on the right hand side where the control assembly fits on the frame that picks up a signal from the frame that causes erroneous signals to be sent along one of the wires. It overloads the CPU and the result is a SE code and the machine shuts down. You need to put electrical tape over the entire surface of that ribbon cable that touches the frame in order to sufficiently insulate the cable. The repair is simple. Undo the two screws on top of the machine above the door. Pop the vent assembly to the left about an inch. Wiggle it off. Open the microwave door. Next there is one screw on the control assembly (right side of machine) at the top edge. Take it out. Pop the assembly from the bottom and push up about a half inch. Lift top of assembly away and rotate out. The ribbon cable in on the right hand side. You should unplug the microwave. When you reverse assemble everything and plug in the microwave, you are back to normal operation. Do the clock set and be happy.

I bought total package from Lowes on 29th April 2018 and same delivered mid May. Already microwave is gone and called up Lowes. The service guy could not fix it and said it has major issue and took the microwave saying will advise by end of the day. Now it is three day no response from the service guy as well as Lowes. Today morning dishwasher door does not look. We tried to check the owner manual and DID the setting. Nothing works. I will never recommend this product again due to failure within six month and poor service.

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

Our out of warranty fridge is corroding on the lower corners of our ice/water dispenser door. The corrosion is getting worse and becoming an eyesore. It is an obvious craftsmanship or material problem. The Samsung Company does not stand behind their products. Their customer service people are terrible, trying to blame it on the way we clean, the environment or rough use. They even suggested that it was a result of living near the ocean and salt, lots of that here in Ohio. They promise to call back, and you will never hear from them. Do not buy Samsung appliances. Poor products and poor support.

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

We purchased the 2 door refrigerator with the freezer at the bottom. About a year and a half we noticed it started leaking big puddles on my wood floor. We went back where we bought it and they told us that we were out of warranty. I ask them what could be causing this problem and they said we probably did not have it level. We checked, it was. We kept going back and did not get any results so I would tell everyone dont buy the Samsung 3 door refrigerator with the freezer at the bottom. Ice keeps building up on the bottom drawer.

Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

I was sold a lemon refrigerator. I purchased a stainless steam French door refrigerator. I spent many hours and many many calls with Samsung to send someone to diagnose the issue but no one ever came. It was extremely frustrating to deal with it.

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

I bought the refrigerator new. Luckily I also got a warranty on it. The refrigerator breaks about every 6 months. The back panel freezes and destroys the fan. Its the same thing every time. Our warranty is almost up, and when it is, there goes the refrigerator. Were trying to get Lowes to replace it, since this has been a problem since the beginning, but it doesnt look like they will.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.They have an 800 number so you do not get to speak to the same person; they are located all over the USA and Dominican Republic. I was given misinformation, hung up on, transferred to other agents multiple times and had to re-explain the reason for my call over and over again. The agents read off a script about their service policy I cannot get a replacement refrigerator until a part has been replaced twice AND THEIR service tech deems it unrepairable; I cannot receive reimbursement for lost food until the refrigerator has been fixed. The problem with my appliance is that there was a factory defect with the freezer drawer, the techs were telling me, but not communicating this information to the SAMSUNG TECh. I was assigned a case worker after the initial conversation about the problem, I never heard from them again.

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

My refrigerator is 4 yrs old and I will never buy another Samsung. It is a documented problem with the overflow valve in the ice maker but they will not do anything about it, I can replace it for $950. No thank you! The fans in the back panel froze up due to the ice maker problem and I had to have a repairman replace them to the tune of $400. They may have fixed the newer models but where is the customer service for previous customers? An allowance or some type of prorated cost adjustment should be made!

Sure wish we had done some research before buying a Samsung fridge. After 3 years ours was getting so much water in the veggie drawers and in the freezer we had to defrost it. Had so much ice built up that the freezer drawer would not shut tight. I called Samsung and they had never heard of this problem. This is B.S. They dont listen. I will never buy another Samsung product. Should have stayed with Kenmore. Have never had a problem with their fridges. Our Samsung is a double door with the freezer on the bottom. We purchased it in Oct. 2014. I will let family & friends know DO NOT BUY A SAMSUNG.

Our dishwasher is 2 years old and it has been a problem since the start. The touch pad on the top of the door is sleek but doesnt always work properly. Many times we would press the button and nothing happens. You need to press the power button then the start button. Both often need to be pressed several times before it works. The cleaning power is weak and the dryer is worse. After a long cleaning cycle, the glasses and dishes are dripping wet. A few times the dishwasher stops in mid-cycle with an error indicator. We need to open it and restart it. I cant rate this machine low enough.

Garbage. Ice maker never worked correctly. Shelves break. Door flapper broke. Freezer drawer slides blew out. Never cold enough. Freezer door handle pulled completely off. Freezer fills with 4 of ice on bottom and leaks water constantly. Ruined my floor. Threw away broken freezer sliding drawer. Always had to pull out and unplug to reset frozen electronic controls. Wasted plenty of food. Wish I had a bomber to drop it through factory roof. Just a complete waste of raw materials and food. Such junk and a waste of money. The only good thing about it is the arched front design which makes your reflective figure look better, while standing on a puddle smelling rotten food. Will bad mouth this company until the day I die. My Samsung tv sucks too.

The only complaints I have is that the ice maker could be more efficient and that it could produce more ice. Also, the refrigerator makes an occasional noise as if the ice maker is having to work harder than it should. I have a warranty but I have not invoked it since the ice maker does work. Also, the machine keeps my food very cold.

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

DMT800RHS - Dont purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

Samsung has created a line of refrigerators that are defective and wont create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who dont work for Samsung but contract with them to repair their defective appliances. So, they couldnt offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me? They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldnt tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldnt allow me to speak to a service technician to have my questions answered.

A few years ago, I bought a Samsung oven/range/stove. Today, I pressed the self-clean button. The oven status display started beeping and displayed an error code E-0E and flashed an icon of a padlock. I researched trouble shooting, tried to reset, powered cycled, etc. Nothing worked. The oven no longer works - it only flashes the display - E-0E and there is no way to stop it. I called Samsung and after getting a magnifying glass and super bright light to read the M/C number and serial number ON THE BOTTOM OF THE OVEN, the lady told me the unit was out of warranty (big surprise). She then told me that for about $300.00 (about 40% of the price of the oven), I could buy a warranty and it would cover the repair. I said no - so they transferred me to a service number where they informed me it would cost about $225.00 for a service call to diagnose the problem. I asked them why the oven was equipped with a self-destruct button - and how it is possible that an oven could die after barely 2 years of light use. No answer.

We have had a recurring problem with water that turns to ice in our crisper drawers. In the past month we have had 5 technicians come out all say the same thing, the drain line gets clogged and frozen causing water to overflow into and below the crisper drawers. The fix according to Samsung was replacing the back panel of the fridge, the evaporator panel I believe. We replaced that, in less than two weeks, we had water back in the drawers. Luckily we bought the extended warranty through Lowes but had spoken to a representative at the store that suggest we call Samsung directly. I tried that tonight, after two hours on the phone, I was asked what I expected them to do. Our unit was out of warranty (its three years old), and according to them this is not a known problem whatsoever. In fact, they even told me that there was NO record of this being reported to them at all. Even after explaining to them that I had found multiple reports of the same issue, and even on their own website have found consumers asking why they are having this exact problem was still told there was nothing they could do but CHARGE me for a service call to come and take a look at the unit. After this experience, I will no longer be purchasing any Samsung Appliances and will strongly influence any family and friends from doing so as well. Their customer service is not up to par and it’s apparent that they don’t really stand behind their product or the consumer that purchases their product! The Model Number that I have purchased is RF217ACRS which is now listed as a support product on the Samsung website which I am assuming means they are no longer selling this particular product! Buyer Beware when purchasing a Samsung Refrigerator!!!

Buyer beware!! We bought our Samsung refrigerator less than two years ago. Ice maker freezes up. Does not work!! However the back plate DOES freeze up and makes the fan make a horrible grinding sound, and somehow our food keeps spoiling! Samsung is no help at all, and very rude, save your money and a headache. Also check out ** many more unhappy people.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

Stainless steel that is used doesnt clean well and dings very easily. The interior is very well lit and all the glass shelves and crisper drawers are adjustable. How ever on the freezer side the water from the ice & water on the door drips inside the door and the drawer freezes close.

I have had an SE error code for 3 years and also lighting and fan would come on at random while we were sitting on the couch and got so bad we had to unplug it before we left the house. I called Samsung and they sent out a repairman who said it was under a recall and replaced the touch pad which didnt fix it and left with a new keypad installed and doing the same EXACT thing! They came out again to replace the touch pad and he said it was not the touch pad on mine causing the SE error and other problems, it was the circuit main board that they unscrew and reuse on the new keypad. The repairman wanted over $200 to order and come back out and replace to fix the SE error code and lighting and fan issue. I declined the repair because I wasnt sinking another $200 in a $400 Microwave and immediately called Samsung and informed them that the keypad was NOT the part going bad from stove top grease on ALL microwaves, that it is also the circuit board. And the Supervisor said that Samsung would not cover that part because only the keypad is covered. Look folks, I worked at a name brand new car dealership as a technician and I will tell you.... ANY part that is causing the problem with the recall is covered so that the check engine light, etc is resolved and the customer goes away happy. Samsung told me when I told them they were about to lose a customer over this that they are sorry to lose me but they wont fix the recall unless its the EXACT part that lets say 10,000 microwaves have over 100 microwaves have being this electronic main board! I am very very upset over this and do not understand why they will install a part in someones microwave that wont fix the recall. Now the microwave stays on when you open the door so I guess a lawsuit is going to be coming from someone over this.

Samsung fridge display went out. The repair tech said I would have to pay $650 to fix this fridge -- I am appalled! The fridge cost us $2500 and I see that going down the drain. Lowes where I bought the fridge was not helpful and neither was Samsung. I think these fridges should be recalled -- how many dissatisfied customers is it going to take to get this fridge removed from the market? As customers we should be compensated.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn’t get anyone out until after New Year’s Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didnt make much ice.Then the warranty was over. Back in June, the power went out and it quit cooling again. I had one light flashing on the front. I found Jonathan ** of ARC who said he could work on Samsung appliances, and could come the same day--unlike the people Samsung wanted me to use. However, a few hours later the refrigerator just started working, so I told Jonathan I would get him to fix the icemaker in a few weeks. The power went out again last Wednesday; it stopped cooling, and I got the same flashing light. I tried to research the problem online. I found out that either the unit could be reset (didnt work), or it could resolve itself (didnt happen the first day like last time). Also, it could either need a control board (found for $60-$70 dollars), or depending on which light was flashing it could indicate a faulty sensor. Since I didnt know which, I had to call Jonathan. I told him I needed to know what part to replace. He came in asking questions like he hadnt spoken to me like, “So what is this flashing light for?”, “It just isnt freezing?”, “Looks like its working...the lights come on when I opened it.” and “Let me check the compressor.” After digging in it for a little longer, he asked me about the flashing light AGAIN, and said it was the control board. He could fix it for $450.20! He said the spare part was $260 and that he could get it in about three days. He would apply the $89 he was charging for the service call to the bill, or that he could get me the same refrigerator new for about $2000 or used for $1000. Really? I paid less than $900 when I bought it new. I decided to take a loss on the $89, and get the control board since he gave me the part number. Guess what? It wasnt the control board. I replaced it; I tried all the resetting and still had the same problem. I left it in a few hours to see if it would start working. Nope. I took it back out hoping the parts store would take it back. They wouldnt. I stopped payment on Jonathans $89 check, since I was now out of $72 more because of his wrong information, and the food decaying in my refrigerator and freezer. He not only tried to overcharge me for 5 minutes of work, he also misdiagnosed the problem and knew less about it than I did. I decided to just get a used refrigerator over the weekend, but late Friday it just randomly started working again. Okay. I bought new food and cleaned it out. We had a thunderstorm today and lost power. You know the rest; flashing light, not cooling and no one can fix it unless it fixes itself. Samsung shouldnt make refrigerators as I see this or similar problems all over. Jonathan ** of ARC is not qualified to diagnose or make repairs, and will rip you off.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

Less than 2 years after purchasing our Samsung RF266AEPN refrigerator, the fridge started making VERY loud sounds. Turns out the evaporation coil in the back wall of the fridge had a huge build up of ice due to a poor design. This ice made it impossible for the cooling mechanism to function properly. We spent hours carefully melting the ice away and clearing the coil of ice, and putting everything back together. This has become a twice annual ritual. Now new symptoms have developed that will necessitate spending money to repair this piece of junk.

Quit cooling. The back of the refrigerator ices up and leaks unsanitary water down into crisper, meat bin, the ice maker, and freezer drawers. Cannot find water filter to replace it. The filter replacement light has been on for years. I looked at the back of fridge and in front. The water filter is impossible to find and no help with the manual. Won’t cool. Fruit spoils in a day or two. Had to buy mini fridge for meats and dairy. Leave in milk and it sours after a couple of days. Won’t cool below 60 degrees. Paid almost $2500 dollars for a heavy, useless piece of junk that gets my family sick with food poisoning. Stick to traditional brands when purchasing a refrigerator. Samsung is just shiny junk.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isnt taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowes where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didnt seem to care and said I would have to call an official Samsung tech. to come out and fix the problem. So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didnt figure out myself! All this headache for a 22 piece of rubber seal! The bottom line is this: dont buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, dont waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.

Model #: RF261BEAEBC/AA (French Door, Freezer on Bottom, NO ice or water dispensers in the door). I have had to call Samsung services and repair four (4) times for my Samsung Refrigerator in the first thirteen (13) months of operation. Every call has been about the ice maker. I escalated this recurring issue to the executive review board (or whatever they call it) stating that I must have a defective refrigerator (or least a defective ice maker). I said they need to address this issue by replacing the whole refrigerator or issue a recall of some parts or something because this is just not acceptable.The response I got back from Samsung is that this is not cause for any special consideration and that normal repair and service should continue. Their response is what really bothers me. I mean I fully understand that if you make thousands of appliances (or cars or whatever), there will be a couple that will be defective. I have no problem with that - just own up to it and resolve the issue for good. I also understand that no matter how much you test sometimes things can be missed. I have had cars recalled for certain issues, you take your car to the dealer, they resolve the issue (no cost to you) and all is good. I mean it is very weird for them to think that four (4) service requests in first thirteen (13) months of operation is not cause for alarm or at least a closer inspection.I actually talked to the last repairman that came out to fix the problem. He said that he sees a lot of repairs on certain models of Samsung Refrigerators that was/is related to frozen water line for the ice makers. So much so that Samsung did a recall and replaced the heating element (or whatever) to keep ice from forming in water line to the ice maker. He said it was a different model than mine and hence no recall for my specific model number.I suspect that this is the issue for me as well, as water is not making it to the ice tray. I could be wrong though and freely admit something else could be the issue. With this type of customer service, it will make me seriously consider any Samsung products in the future. I am not upset so much with an appliance that has issues. Hey, I dont like it and wish otherwise, but the stick-my-head-in-the-sand-and-hope-this-goes-away attitude from Samsung is really bothersome.

I will NEVER buy another Samsung product after the experiences I have had with this refrigerator model #RFG298HDBP. Water from the door dispenser would drip enough to fill up the reservoir and it had to be constantly maintained. While during the warranty period, the lower icemaker never worked properly or regularly. Samsung sent out a repairman who replaced the icemaker at no charge (under warranty). The replacement was of equal poor quality as it operated for a month or so before problems started. Water would overfill and spill into the ice bin... Finally, we decided to shut off the lower icemaker. The warranty had expired and I was not going to pay for a service call because I was beginning to see more problems on the horizon. The upper icemaker would produce ice at a much slower pace, but we survived. Then the water leaking into the meat/cheese drawer began. Puddles of clean water that you could splash in the drawer... I started keeping a hand towel at the back to absorb the water and every few days I would replace the water soaked towel with a dry one. Sometimes the wet towel is frozen stiff. Then, a layer of ice was developing under the meat drawer! Water was dripping under it and freezing up. If the layer built up enough over a weeks time, you would have difficulty sliding the drawer in and out and closing the drawer. As a new maintenance routine I take contents from the drawer, pull the drawer completely out of the refrigerator, scrape out the ice on the bottom of the refrigerator cabinet, then put the drawer back in. Can you believe this?Many of my fresh vegetables are freezing (ruining) in the refrigerated section... not in the drawers but sitting on the shelf. At least once a week I have to go through the de-icing routine, maybe more often depending on the ice build up. As of yesterday, the door dispenser of ice and water has stopped operating. Nothing comes out of the dispenser. Zero.Like everyone else on ConsumerAffairs, I called Samsung who referred me to their service center. I do not care to put anymore money into this lousy lemon. I would feel so guilty to sell this second hand to anyone else! But I dont want it anymore! I have never, never, never had such a terrible appliance. When we spent several thousand dollars to buy this Samsung refrigerator, I had waited a long time to buy something that would last a while and be maintenance free. This has been anything but what I had hoped for. Wheres some help from our government to act upon the company that is stealing from consumers???

We bought a Samsung refrigerator with French Doors 3.5 years ago. Weve had the ice maker repaired 5 times. We have been waiting 9 days for Samsung to send parts and cant get a status on when they will send them. Do not buy appliances from Samsung!

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was within acceptable parameters. I would like to see them bake something edible within their acceptable parameters. We are now stuck with a $3000 lemon.

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.