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Viking Range Model VGR5606GQBK
Viking Range Model VGR5606GQBK
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Viking Range Model VGR5606GQBK

Viking - Professional 5 Series 8.0 Cu. Ft. Freestanding Double Oven Gas Convection Range - Black

Upgrade your pro-quality kitchen with this spacious 60-inch Viking Professional gas range. Enhanced with a VSH sealed burner system and Viking's dependable SureSpark ignition system, the six-element stove top makes precise cooking easy. Bake cookies and main dishes quickly and evenly in this Viking Professional gas range's reliable, large-capacity convection oven.

Manufacturer: Viking

MODEL: VGR5606GQBK

MSRP: $18039.00 USD


Viking Range Model VGR5606GQBK Error Codes

CODE: F01 
PROBLEM: Door Latch 
FIX: If in clean cycle, cancelcycle and go to thediagnostics and testdoor latch. 

CODE: F02 
PROBLEM: RTD 
FIX: Cancel any cook orclean cycle, EOC4 willbe inoperable. 

CODE: F03 
PROBLEM: Cooling Fan Hall Effect 
FIX: Cancel bake or cleanoperation immediately. 

CODE: F04 
PROBLEM: Meat Probe Shorted 
FIX: Cancel any cook byprobe operation. 

CODE: F06 
PROBLEM: Invalid Model Header 
FIX: This is read-only atpower up. EOC4 will beinoperable. 

CODE: F07 
PROBLEM: Door Switch 
FIX: Turn cycle off.Power downand correctdoor lockissue. 

CODE: F08 
PROBLEM: Communication Error 
FIX: The EOC4 can stillperform a cook if theUI is a TOD2 and theuser selected a cookcycle via the selectorpotentiometers.


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Related Error Code Pages:
Viking Dishwasher Error Codes, Viking Microwave Error Codes, Viking Range Error Codes, Viking Refrigerator Error Codes,

Related Troubleshooting Pages:
Viking Dishwasher Troubleshooting, Viking Microwave Troubleshooting, Viking Range Troubleshooting, Viking Refrigerator Troubleshooting,

Related Repair Pages:
Viking Dishwasher Repairs, Viking Microwave Repairs, Viking Range Repairs, Viking Refrigerator Repairs,

Related Parts Pages:
Viking Dishwasher Parts, Viking Microwave Parts, Viking Range Parts, Viking Refrigerator Parts,


Viking Range Model VGR5606GQBK

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Product Reviews:

I had a frustrating and disappointing experience with Viking Ranges. I chos
I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.
Published: March 14, 2017
Dean of Oceanside, CA
Source: consumeraffairs.com

I liked the Viking refrigerator. I heard about it from a friend and the des
I liked the Viking refrigerator. I heard about it from a friend and the design is nice. But the quality when I first got it was awful. It had a leak in the freezer and they fixed it, but they replaced it and we ended up getting a new one. So far, its been great.
Published: June 13, 2020
M. of Ga, GA
Source: consumeraffairs.com

I do a lot of cooking so I was looking for something that was more durable
I do a lot of cooking so I was looking for something that was more durable than the normal retail types of range. My brother and sister have Viking Range for 15 years before they started having any issues with it. My sister does a lot of commercial type of cooking and baking which is a real testament to its durability. Its quality is good for the most part. However, I have a unit that has a griddle in the middle and we find that difficult to clean. When we use the griddle, theres a lot of splashing and the whole top gets soiled. Just because of that, I dont use it sometimes and Id go back to a frying pan. And if Im cooking something in a frying pan, it will then splash over onto the griddle. I have no type of covering for it so it gets soiled. Also, I was very dissatisfied with the installation and the actual purchase of it. When I initially bought the unit, we looked at some pictures and we picked the one that we want. However, they did not include the backsplash with the initial purchase. I didnt know that they were separate and that I got to pay an additional $350 for it. The item was back ordered so I had to do without it for six weeks. So, I was very disappointed with that experience after spending so much money on a high-end grill like that. That turned me off. Other than those, everything else is great. I definitely love it. The temperature and convection of the oven is really the biggest part of it as far as the reliability. It definitely cooks a lot different. Its something that I use a lot out of everything.
Published: September 7, 2016
Michael of Luebbering, MO
Source: consumeraffairs.com

We were in the middle of a remodel and after getting feedback from friends
We were in the middle of a remodel and after getting feedback from friends who have a Viking range, we ordered and paid for a unit in November of last year. They took the order in and had it delivered in March, but we had a little trouble with the people we bought it from because they sent us a propane range and they had to reorder a natural gas model. Other than that, once I was able to use the range, I love it. I like its performance, look and durability. It works great and the temperature is on point.
Published: April 10, 2019
Alice of San Antonio, TX
Source: consumeraffairs.com

I bought a refrigerator and a freezer from Viking Refrigerators because of
I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.
Published: July 15, 2017
Jim of Deer River, MN
Source: consumeraffairs.com

I purchased all Viking appliances thinking they were high quality. Unfortun
I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.
Published: May 19, 2015
Darlene of Healdsburg, CA
Source: consumeraffairs.com

I like Vikings quality, and bought a range from a guy in Israel. So far, th
I like Vikings quality, and bought a range from a guy in Israel. So far, the range has been fine and the quality of the product is great.
Published: August 8, 2016
Jonathan of Topanga, CA
Source: consumeraffairs.com

We like our Viking. I like the way it produces heat overall as a stove and
We like our Viking. I like the way it produces heat overall as a stove and the griddle has been really good cause we cook every Sunday on it. The only thing that I have a problem with is my convection oven fan, for whatever reason, hits in the back when I turn it on.
Published: June 26, 2021
Fernando of Inglewood, CA
Source: consumeraffairs.com

I bought a Viking range, dishwasher, and refrigerator at the same time. I h
I bought a Viking range, dishwasher, and refrigerator at the same time. I heard it was a pretty good brand and I liked their looks. Ive had them for six months and so far so good. We purchased from a Viking dealer and the refrigerator is competitive with others in the price range. They came within five days after I ordered. It was a pretty good delivery and they didn’t do any damage when they came to the house. However, its hard to set up a service with them. They need better customer service availability, like on weekends. We’re happy with the overall quality, however, its easily scratched and stained with oily fingerprints. I think that goes for all stainless appliances though.
Published: November 20, 2017
C. of Ny, NY
Source: consumeraffairs.com

We owned a Viking Range years ago, and this is our second one. We purchased
We owned a Viking Range years ago, and this is our second one. We purchased our first Viking from Fergusons and they had to take the stove back because somebody on the assembly line didn’t put the installation which was supposed to be there. The Viking team had to totally remove the stove and bring us a different one, and that was the first and only negative experience that we had. Then we moved to Arizona and when we got there, we had a stove top, so we ended up selling the stove. When we moved back to Atlanta, we wanted to get another stove, and my wife wanted to buy a Wolf. She already ordered the Wolf but I canceled the order because the Wolf stove look was like four little red dots and didn’t have any character or personality on the front of it. Its performance may have been comparable or even better than the Viking but I didn’t like its bland look, so I decided to get another Viking. The people that delivered it this year were very professional. They bolted it down the way they were supposed to and they took their time and did everything right. I don’t remember them bolting down the first one that we got. I just remember them sliding it in and they never put that secure bracket on the back, which they did this time. That safety bracket was supposed to be there because that’s a very heavy stove that may fall over. I love the quality as well as the performance and style of the Viking range. It has a high-end, tough look to it and high-intensity burners. It’s the best stove sold in the market and it’s worth the money.
Published: November 27, 2017
Louis of Stone Mountain, GA
Source: consumeraffairs.com

Refrigerator purchased 2011 (along with Viking ranges & ovens) and just
Refrigerator purchased 2011 (along with Viking ranges & ovens) and just ran out of warranty in August 2014. Since purchase, the refrigerator door hinge was recalled due to faulty manufacturing which might have caused door to fall off when opening. Next, the on-off light switch in the lower freezer compartment had to be replaced (just outside of warranty period) due to ice forming on the switch. Ice in a freezer??? Finally, rust has formed on the freezer door rails, again right after the warranty expired. Multiple calls to Viking customer support yielded no satisfaction...their warranty policy makes no exceptions for quality problems outside of the warranty period. Needless to say, not a happy Viking customer.
Published: November 7, 2014
Neil of Stamford, CT
Source: consumeraffairs.com

30 months ago I bought a new built apartment in the Dominican Republic that
30 months ago I bought a new built apartment in the Dominican Republic that came with a new 48 Viking professional refrigerator. It started to malfunction (not cold enough, not making ice cubes, making loud noises and not refrigerating altogether) soon after we got it. Kitchen Center in Santo Domingo, who supplied it, did not want to do anything about it pretending that the 12 months warranty had passed. Kitchen Center finally agreed to replace it with a new one at the condition that I pay them an extra USD $7,500.00 which I did. The new fridge is also malfunctioning and has the same issues. A Viking representative offered to change it about 4 months ago but Kitchen Center does not want to honor this promise.
Published: July 16, 2014
Marcel of Saint Laurent, Other
Source: consumeraffairs.com

I like the looks of the Viking Ranges and chose to buy one. The quality has
I like the looks of the Viking Ranges and chose to buy one. The quality has been good and Im very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.
Published: August 22, 2018
Mark of Babbitt, MN
Source: consumeraffairs.com

The refrigerators freezer door has been broken since day one and still didn
The refrigerators freezer door has been broken since day one and still didnt stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, Im dissatisfied with each of the Viking appliances that we have except for the stove.
Published: December 15, 2021
K. of Nc, NC
Source: consumeraffairs.com

Viking refrigerators are of good quality and I love the sleekness of it. Th
Viking refrigerators are of good quality and I love the sleekness of it. The cost is another factor I chose them. I would definitely recommend Viking products.
Published: October 20, 2018
Cheryl of Del Mar, CA
Source: consumeraffairs.com

Overall experience is very positive. Viking Range delivered and installed i
Overall experience is very positive. Viking Range delivered and installed in satisfactory order. Range is working very well. Product meets the expectations. Two comments: The roasting pan was not included with the range. Had to call Viking Direct and order from Parts Dept. Evidently, the dealer said that I was not the only customer who did not receive the roasting pan. VIKING should ensure that roasting pans are included with the stove when delivered. One of the burners does not fire up as well as the other. Will need to call the dealer for service. Overall - happy to have made the purchase.
Published: February 20, 2017
Howard of Manalapan Nj, NJ
Source: consumeraffairs.com

I had had a Viking refrigerator in my old house and I loved it. When I move
I had had a Viking refrigerator in my old house and I loved it. When I moved into my new house, I didnt look into anything else. I wanted a Viking. I like the size of it, the way its a side-by-side opening door and its a refrigerator on top and the freezer at the bottom. I also like the dependability and it’s quite easy to operate. When the power goes out, its so easy to reset it.My experience with Ferguson which sold me the refrigerator was not great, though. I told the guy who delivered it, “The light in the freezer doesnt work. You shouldnt leave unless you can make it work.” He told me, Youre gonna have to call service for that.” I was not happy with that service but the service guy who came out was great. He let me know before he was making sure that I was at home. He was very efficient when he was in my house. I was very happy and I’ll buy another Viking again. Its a great quality product that’s very dependable.
Published: March 30, 2021
Liz of The Colony, TX
Source: consumeraffairs.com

The brand new fridge came with an SYCE fault, the people at Viking took for
The brand new fridge came with an SYCE fault, the people at Viking took forever to get back to me. I was sent to the Mexico rep, he wanted to charge me $600 dollars to come and see what was wrong. I ended up paying $750 to get the parts from Viking and I fixed it myself. Its incredible the bad aftermarket support of the warranty team to fix a problem in such an expensive refrigerator. It took 5 weeks to get a response, got tired of begging for support and ended up doing it myself.
Published: December 11, 2017
Jorge of San Diego - Tijuana, CA
Source: consumeraffairs.com

If you have invested in a Viking Oven or Range - you know that it is just t
If you have invested in a Viking Oven or Range - you know that it is just that - an INVESTMENT. Or at least it is supposed to be. A $7,000 oven should not have any issues, not at 1 year or even at 5 years, frankly, with nothing but normal domestic use. I understand that the warranty is expired - and we didnt expect a completely free solution. Admittedly, I am severely disappointed that a name like this doesnt stand behind the product for ten years! Our expectation was that the company could at least have a certified service technician it recommends - at a reasonable Viking supported rate. Not referring us to a technician that costs $200 JUST to come out and look at the oven - not even DO anything!? They are viking certified and cant tell over the phone if there is any common problems - of course - it will be $200 to come out for what will probably take 10 minutes. Then there will be the time to order a part and then come back out at $50 per 30 minutes for labor. The reason we spend more up front on quality is to not have these issues. Its a shame that as I look online I see this Name is now riding on a reputation they no longer uphold. I see countless complaints about quality - and Viking is no different than ikea as far as standing by a product. Shameful.
Published: August 13, 2014
Jessica of Fairfield, CT
Source: consumeraffairs.com

Here in Canada, the price is very steep (7500$ )thus expecting quality and
Here in Canada, the price is very steep (7500$ )thus expecting quality and long troublefree life. Well it was ok for 6 years then problems one after the other. The latest one is the Broil unit which costs more than 1000$ to replace. The other expensive repair was the left Induction unit which was 1500$ to replace and repair. I suppose the was a known problem with this since Viking agreed to replace the part but I had to pay for labour. Changed the oven door seal at 100$ also out of my pocket. It is a nice design works ok (not really more than others) but worst I have ever had. At that price it should have been really reliable. Before this I had standard ranges at around 1500$ and I gave them (2 different makes) to my kids many years ago and they are still working great with NO parts replaced whatsoever. I think my guess that paying more for quality really does stand. Is it worth paying much more just for the looks???
Published: March 16, 2020
Paul of Saint-Jean-sur-Richelieu, QC
Source: consumeraffairs.com

I read about Viking Ranges and compared it with Sub-Zero and Wolf range. Th
I read about Viking Ranges and compared it with Sub-Zero and Wolf range. Then a friend of mine who had Viking boasted about his range so I decided to try it. However, the delivery team bumped the range on one of my walls and one of its knobs broke off. I called the company to replace it and it took them forever to find the part. The authorized repair centers also took forever to place the order for a particular part. Other than that, the range has been performing as expected.
Published: December 21, 2016
Muganza of Brooklyn, NY
Source: consumeraffairs.com

The Viking appliances came as a package with the house that I purchased and
The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.
Published: March 13, 2018
Sylvia of Dallas, TX
Source: consumeraffairs.com

I had my Viking range delivered a month ago. However, Ive been disappointed
I had my Viking range delivered a month ago. However, Ive been disappointed. It was a new purchase and new installation. I have a double door 48-inch range and they werent level. And then there was a crack with the interior of one of the ovens, and the main oven has stopped working when I was getting my range replaced. It doesnt heat up and I dont know if that is installation or bad switching. The small oven works fine, but the big oven does not work at all. I went on record with the company that I bought the appliance with just to say that I know its getting swapped out but I havent done anything to it. I had used it twice. Also, Ive been forever delayed on getting a griddle cover. I have to think its coming soon but its been on perpetual back order with Viking and right now it looks like a margarined, ugly griddle. I just wanna get the cover. I wanna like it. I want it replaced. I dont wanna have to call anybody on it again and hopefully well never speak again. I hope its not an indicator of any sort of change thats happened to Viking because I did have a range in a previous home and I loved it so much. I had not a single problem with it and I wanted to go back to it again.Their people have been very responsive. There has been many cooks in the kitchen in my liking and I cant keep up with whos doing what, but I appreciate the calls. I wanna get the range replaced but the installation of the new one has been pushed back again which bugged me because that was another weekend of no real sizeable oven. Also, I have small children so its a pain in the behind but I just wanna have it done and over with. I picked Viking over some of the other premium lines and I wanna stay with it but I wanna get it right this time.
Published: May 20, 2017
Breanna of Southlake, TX
Source: consumeraffairs.com

We liked the Viking brand name and the look of their products. So, we redid
We liked the Viking brand name and the look of their products. So, we redid our whole kitchen with all Viking and got their products through a dealer. Our Viking range is good and powerful but it is so much stronger than what I was used to, so I burned a pot early on. That has been a learning curve for me and I dont know if that’s in the materials because it’s sort of overwhelming when you get all new appliances and unpack from a renovation. That might be my fault but that could be somehow highlighted for other people.Also, there was a problem with the ranges starter from the beginning so I had to have that repaired. One of the grate panels rusted, too and it was replaced. But the black on the replacement is a little different though and it doesn’t match the others if you look at it. Plus, a little piece fell off of one of the grates and I still have to glue it. I paid for it and Viking was supposed to send us two pieces of that but they sent only one. I also find it difficult to clean or get stuff off the stove top, although I try to not worry about it as much. That has been a bit of a learning curve as well. We have the Viking range for a little over two years so far and I don’t think that these problems should have happened. That is not what I would expect.
Published: January 5, 2019
Kelly of Irvington, NY
Source: consumeraffairs.com

I have a Viking stove that Ive been pleased with it so I assumed their refr
I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.
Published: November 22, 2021
Jennifer of Minneapolis, MN
Source: consumeraffairs.com

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 se
Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. Its 2/15. They wont replace it!! Bad taste in my mouth!
Published: February 9, 2015
Lana of House Springs, MO
Source: consumeraffairs.com

Weve had a lot of problems with the Viking range. The repairman has been he
Weve had a lot of problems with the Viking range. The repairman has been here twice. The hinges on the door have not worked properly. When you close the oven door, it kind of falls loose again a little bit. The lights are on all the time. The guy put in new hinges but the oven wouldnt turn on. It was some computer part. Ive been super disappointed.
Published: January 4, 2021
Shirley of Oceanside, CA
Source: consumeraffairs.com

Ive always looked at Viking over the years and said it looks really cool. O
Ive always looked at Viking over the years and said it looks really cool. Our range looks so powerful and it performs great. We went from a Profile GE, something that was 15 years old, to this. Its fantastic and we love it.
Published: February 10, 2017
Michael of Westlake Village, CA
Source: consumeraffairs.com

Over the years I’ve always wanted to get a Viking range. We moved back to
Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.One of the things Ive noticed is its difficult to see the numbering on the Viking oven on what you want to set it to since its chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.
Published: October 15, 2016
Tim of Magnolia, TX
Source: consumeraffairs.com

Although the refrigerator parts are guaranteed, you have to be a certified
Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And hes the only one in the Chicagoland area.
Published: December 4, 2015
siddiq of Naperville, IL
Source: consumeraffairs.com

Viking Combi oven model vcso210ss - This is an unsafe product. The trays on
Viking Combi oven model vcso210ss - This is an unsafe product. The trays on this small unit have no stops. As a result of this design defect, the trays slide forward and down. Because of this downward motion, anything on or in the tray has the potential to splash or fall onto the door, which pulls down, or onto the hands of the consumer. Fortunately, no injuries to date but will probably use mostly in the microwave mode which requires no tray.
Published: November 14, 2014
lynn of West Bloomfield, MI
Source: consumeraffairs.com

Had Viking stove top for 3 years without any problems. One day spilled abou
Had Viking stove top for 3 years without any problems. One day spilled about 3 tablespoons of water over a flame adjuster knob which somehow shorted the wiring inside!!! Then it seems in the entire Northwest suburbs of Chicago, there is only ONE Viking authorized repair service. So you guessed it... they charge astronomical prices. Went to a highly peer-rated appliance repair service that was a lot less costly. They stated Viking is slow as snails in giving up replacement parts unless you work through their authorized repair shops. Sure enough, its been almost 2 months without parts shipped. Dont buy Viking if living near Chicago.
Published: March 15, 2016
Y. of Glenview, IL
Source: consumeraffairs.com

I bought a refrigerator from Viking Refrigerators because of their reputati
I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.
Published: November 17, 2017
Gina of Mercer Island, WA
Source: consumeraffairs.com

We got a Viking Refrigerator three months ago. The freezer stopped working,
We got a Viking Refrigerator three months ago. The freezer stopped working, we called the service and the lady who talked to me on the phone was rude. They sent someone and he found that the fan was broke. They came again last week, they ordered a new fan and they put it in. The fan was working, but the problem was not solved. The problem was the freezer temperature was 14 degrees higher than preset. And the refrigerator part, the upper shelf temperature was 10 degrees below the preset, so all the yogurt are frozen. I called them again and they will send another company to fix it. Its an expensive piece we paid for. Its not even as good as the cheap refrigerator we bought from Fensa. I suggest quality control.
Published: October 28, 2017
Richard of Alpharetta, GA
Source: consumeraffairs.com

Ive had my Viking range for about four months now and it has been good qual
Ive had my Viking range for about four months now and it has been good quality.
Published: October 31, 2019
A. of Ca, CA
Source: consumeraffairs.com

I’ve heard of the Viking brand over the years and when I was redoing my k
I’ve heard of the Viking brand over the years and when I was redoing my kitchen I found them at Best Buy. I liked a few of the features and I was trying to buy a cheaper brand. But the main item I wanted was more of the double oven which has side doors like a baker’s oven. The oven was very nice however, I was a bit concerned about the cooktop because I can’t seem to find the right cook temperature. When you turn that on, you put it on really high and it heats up fast because it’s induction. I can’t seem to get used to it and I’m having a hard time getting used to the different burners. I either get stuff too hot or it doesn’t get hot enough. For what I spent for the whole kitchen, I’m not overwhelmed with all the quality. The refrigerator and the stove are very nice. The refrigerator doors open and close and keep the food cold. It’s very expensive though. But some of their other appliances are not up to par. The cook-tops should work better. I think it was a brand new design and with this induction, it’s a little tricky to use and it was very difficult to get service. I had to call up and they had to give me a company that would give me service. When I called, I was told that it will be a month and a half before they can come out. I called and tried another company and then I was able to arrange for them to come out a week and a half. Usually, with that kind of money, I should be able to get service in the same week, not two and three weeks for you to use outside service companies. That was a little disappointing. I would have expected better customer service. Furthermore, they offer rebates for buying certain things and I have to beg to get my rebates. With the amount of money I spent and with the company as big as Viking, I shouldn’t have to do that. It took weeks upon weeks and then they said I didn’t have the right serial number. They made me run through hoops and I had to wait and keep calling and finally, I got the money. We’re talking $1,400. All in all, I shouldn’t have a problem with the rebate nor getting serviced. I think the equipment set would be working a little bit better for the amount of the money I spent. I’m a little disappointed in the dishwasher but they told me that there’s not much they can do.
Published: April 21, 2018
Wayne of Hollywood, FL
Source: consumeraffairs.com

Ive had Viking in a previous home 15 years ago. At that time, I liked it be
Ive had Viking in a previous home 15 years ago. At that time, I liked it better than anything else that was comparable of the professional series. However, theres one thing that some of the other ranges have that Viking didn’t and maybe still doesn’t have, and that’s different sized burners. My wife makes espresso every morning with the little Italian coffee pot, and all of the flame diameters are bigger than the actual espresso pot that were using. So we have to put it on the side and it uses about a third of the flame and two-thirds that has nothing. I know that some other brands have ones where the back burners are small. It’s the only thing that I wish was different. But I like that Viking is sturdy and uses gas.
Published: September 18, 2016
Scott of North Palm Beach, FL
Source: consumeraffairs.com

The customer service reps at the Viking dealer were excellent. I needed a p
The customer service reps at the Viking dealer were excellent. I needed a part and I called them, and they sent it right out. We just started using our Viking range about a week ago and my wife loves it. We can control the flame more precisely. She is also gonna cook more, which makes me happy. The quality of the range is excellent. I would recommend Viking.
Published: August 21, 2018
Jay of Merrick, NY
Source: consumeraffairs.com

Bought a Viking that never ran properly. Company agreed to replace but we h
Bought a Viking that never ran properly. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, when under warranty and had to throw all the foods in trash again. 2 months after the warranty expired it broke down again. The part not functioning was told is not necessary but then we had to pay $350.00 for some kind of repair that didnt make sense regarding the electrical was reversed. Worst product ever!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price. When you add the cost of spoiled foods, repair cost, and waiting and change of schedule for repair person to come and cost of refrigerators itself we are talking close to $20,000.00. Shame on Viking. The customer service not helpful either. It should be reported as crime, since the temperature never reach to what standard should be 35-38.
Published: April 16, 2015
sholeh of Winnetka, IL
Source: consumeraffairs.com

My wife didnt want the ice maker on the exterior of the fridge, so we chose
My wife didnt want the ice maker on the exterior of the fridge, so we chose Viking. We knew what we wanted when we bought our fridge at Best Buy. The product that we got seems fine, but its kinda noisy and vibrates when it makes ice. The plastic wrap on the door was annoying, but otherwise the fridge is all right. Quality-wise, it has been holding up wonderfully in the two months since it was installed.
Published: February 3, 2019
G. of Az, AZ
Source: consumeraffairs.com

My first Viking Refrigerator had problems with the ice maker. I have a cust
My first Viking Refrigerator had problems with the ice maker. I have a custom-built kitchen and its the one that would fit. I like the product but the first one was very expensive and the ice maker was not good. They no longer make it with the ice maker on the door. So, overall, a good product but I had to replace it after eight years. Im happy with the new one, but we had problems with the retailer, Best Buy. Since it has a stainless-steel skin, it took three attempts to deliver one without a dent. Fortunately, I have another fridge in the house. Other than that, were happy with the product.
Published: April 6, 2017
Philip of Miami, FL
Source: consumeraffairs.com

We purchased an expensive D3 series Viking oven thinking that paying a LOT
We purchased an expensive D3 series Viking oven thinking that paying a LOT more (than ie a Samsung or Kitchen Aid) will offer us a lot better product. WRONG!!Yesterday midnight we heard a loud noise in the kitchen. Short story we went to the kitchen and found the décor front oven black glass on the floor shattered in a thousand tiny pieces (the oven was off!). We babied this oven and it has low use!! I mean we babied it like our own eyes!!I called several places that carry Viking authorized parts to replace the glass at my expense (even though I am most sure this was a defect on the glass that on the long run stressed out) and I was SHOCKED to hear that this is a special order that the factory no longer makes. SO I am now stuck with an originally $4,000+ boat anchor that we cannot use due to the fact that Viking, supposedly a very high end American manufacturer decided not to sell replacement parts anymore. I have had several other ovens during the course of my life. MUCH lower priced i.e Samsung that NEVER - EVER had an issue getting service, replacement parts and certainly not a single one had a glass explode on its own. This is TOTAL GARBAGE - stay away from this manufacturer and buy other appliances. UNHEARD OF!!!
Published: May 17, 2021
ALBERTO of Saddle River, NJ
Source: consumeraffairs.com

Viking Range came with the house and the person who renovated the house put
Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.
Published: October 5, 2017
Steve of Encino, CA
Source: consumeraffairs.com

Ive had Viking for a month and were not enjoying it since it was broken out
Ive had Viking for a month and were not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.
Published: May 9, 2018
Ward of Marietta, GA
Source: consumeraffairs.com

I googled stoves and ranges and we liked the looks of Viking ranges and the
I googled stoves and ranges and we liked the looks of Viking ranges and the reputation that we had learned that they have. It has great good quality too and the griddle is my favorite. The Viking dealer were all real helpful. Ms. Jordan helped us, and she was real good and answered all our questions. They delivered the range, and then we hired somebody to have it installed. Overall, it’s a great stove.
Published: March 10, 2018
Shawn of Mize, MS
Source: consumeraffairs.com

We were very excited to purchase multiple kitchen appliances from Viking. I
We were very excited to purchase multiple kitchen appliances from Viking. In the 14 months Ive owned them, I have had to have the stove serviced 5 times, including visits where the tech didnt even bring the correct parts for our model. Repair companies they use are terrible at responding, scheduling appointments and servicing the products. I STILL havent had the stove fixed after multiple calls with Viking. With these issues, I wouldnt recommend anyone purchases the product if you want a fictional stove.
Published: February 1, 2017
Danielle of Pittsburgh, PA
Source: consumeraffairs.com

Viking had been recommended by several people including our son and daughte
Viking had been recommended by several people including our son and daughter-in-law who had one for a long time. The range we received over two years ago turned out to be just froth with a series of problems and we had various Viking repair out there. We received a factory replacement about two months ago and theres been one little igniter issue. But that was fixed and were back on board again. If it wasnt for the repairmen who knew our problem, we still wouldnt have one. We would have thrown it away. It was terrible. We just plainly could not continue with a device that was so unpredictable. The oven knobs got incredibly hot and the fan was really noisy. And it repeatedly would shut itself off. I would never buy a Viking stove again. And the one we have now is working much better. It shut itself off, but it was the igniter and the repairman fixed it. But the knobs dont get hot and the fan is extremely quiet. And thats so much nicer than we the one we had that was extremely noisy which almost shake the house.Viking made some changes with their service and repair facility and model. They went to an outside supplier that made multiple visits but had no knowledge of Viking as far as training. But when we finally got to the Viking employee that takes care of the State of Washington, Idaho, Montana and Alaska, he has been great. If it wasnt for him, we probably wouldnt have that stove anymore.We went through a lot and there was not a lot of support from Viking. I started keeping a log on Microsoft Word and its now over eight pages. And of all the various different calls, their replies, the kept emails that are incredible. But anyway, its just been a long journey. You got more than what you want to know.I went on Facebook at one time on their website to say how much trouble I had had and they replied with, Oh, well call your Viking such and such. We dont want this to happen. But it didnt do any good.
Published: May 19, 2017
Tom & Jackie of Gig Harbor, WA
Source: consumeraffairs.com

After being told by Viking, both to me and to Complete Appliance Service, t
After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.
Published: February 19, 2018
Rose of Silver Lake Village, OH
Source: consumeraffairs.com

Im interested in cooking, so Ive known about Viking Ranges for years. Ive o
Im interested in cooking, so Ive known about Viking Ranges for years. Ive only had the range about two months but Im very happy so far. Its simple but it heats up quickly and consistently. I got it in Nebraska Furniture Mart. They were very nice and one of the guys who had been around a while was very knowledgeable about the product.
Published: September 28, 2016
J. of Ia, IA
Source: consumeraffairs.com

We purchased a free standing Viking Professional Range for our kitchen remo
We purchased a free standing Viking Professional Range for our kitchen remodel. After a couple of years the griddle went on one night by itself and started a fire in our kitchen at 3am. Needless to say this was a harrowing experience. We had to have our entire kitchen and living room cleaned and repainted. The response from Viking was to send out a repair guy and change the control. Viking offered nothing for the cost of the fire damage and pushed back on helping out with even providing a new griddle cutting board.A couple of weeks ago the replacement switch went off by itself in the middle of the night again. Causing a second fire in our kitchen at 1:30am. We have contacted Viking and they offered to send out a repair company to replace the control again. We want this range removed from our home. This Viking Range is dangerous. There is a national recall on these. Look out for their expensive junk.Viking was bought by Middleby a few years ago. Since then the products are truly not worth it. They are cheaped out cost contained products at a high price. They put some stainless steel fronts with nice logos and call it professional. It is very poorly made unreliable sparkly stuff. Run from this place. Dont walk. Buy a Wolf or a Samsung not this junk....
Published: December 29, 2021
Christine of Encinitas, CA
Source: consumeraffairs.com

I like Viking Refrigerators style and the water dispenser feature. Ive had
I like Viking Refrigerators style and the water dispenser feature. Ive had the refrigerator for almost three years now and Viking seems like a quality product. The value for the money is pretty decent. I would recommend them.
Published: November 15, 2016
Mike of San Francisco, CA
Source: consumeraffairs.com

We owned this place for seven years. After five years, we noticed that the
We owned this place for seven years. After five years, we noticed that the refrigerator would hardly ever shut off and the alarm would go off daily, then it went up to twice a day. We were having problems keeping ice cubes. They would melt, would stick together, and then everything would have a lot of moisture within the freezer area. It got to a point we could hardly keep frozen items in there. A.B. May, the company we got a contract with who service Viking, came out, looked at it and said, “You don’t have a good seal. It could be where the refrigerator itself is a little wavy, so therefore, you can’t get a good seal.” He recommended I just go ahead and not keep trying to put parts back into it and fix it but get a new one instead. So, we did. We went close to a year dealing with the alarm problem. In the last six months, we couldn’t keep anything in our refrigerator while they were trying to figure out what was wrong. When we went and purchased a new one, they pulled the old one out and I saw this big, rusted-out area in the back of the refrigerator. I called Viking at that time and talked to one of the experts in the technical part of it. I asked him what would the cost be if it had this rusted-out area. He said, “It would cost you having problems maintaining the temperature in your freezer department, and you’d have more moisture in there. You wouldn’t be able to really keep anything frozen consistently.” I said, “Well, that’s exactly the problem we had for a year.” Nobody pulled it out to look at the back, obviously. They just looked to try and figure out what was causing with the seal, including the company that is recommended by Viking here.I passed that information on to customer service and I said, “Here’s what our problem has been. We had to go buy a new refrigerator because of this. The whole complex here has Viking in it, and our neighbors refrigerators are working fine.” So now, I submitted all that to the claims department and I didn’t hear from them. I sent another email asking customer service what is going on because I was told, it was passed on to claims. Somebody from claims then got back to me and said, “We need the photos you’re talking about. We need the service repairs.” So, I said, “Customer service said that was all passed on to you. It even had a service number. I have not heard back from them.” So, I’m not very happy with Viking because Ive not been able to get the response I need from them. Im to the point where if I don’t get a response, Im going to start posting those rusted-out pictures on social media. We have the double ovens, microwave, dishwasher, everything is Viking, that was why we went back with the Viking refrigerator again. I’m very happy with the new one. It’s working like it’s supposed to. But the problem is the old one. Ive had it for about 10 years. And for a year, we were very inconvenienced. At least I can get a goodnight’s sleep now. I don’t have to get up in the middle of the night to turn the alarm off. I even called Viking and wanted to know if there was a way I could disable it and they said no. They said that we can’t disable it. And the only thing we can do is if we leave for a vacation. They said, “You’re just gonna have to unplug it and it’s the only way.” Because we didn’t want it beeping all the time. It would drive the neighbors nuts. So, I wouldn’t rate their service very good, not from what I was being told.So far, it’s been tough even getting anybody to communicate back to me. Every time I called in and asked about what I could do, the customer service people would always transfer me to somebody else. But when we couldn’t keep the temperatures in the oven, A.B. May came out and replaced the circuit boards. They were great. We just recently replaced the hinges on one of the oven doors because it wouldn’t even shut tight enough to turn the light off. And when they put the new hinges on, it’s now working as it’s supposed to.
Published: December 31, 2019
Chris of Leawood, KS
Source: consumeraffairs.com

I had a girlfriend who had a Viking range from years ago and it worked real
I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.
Published: April 16, 2021
Darlene of North Vancouver, BC
Source: consumeraffairs.com

Two knobs were transposed on installation of new home. Burners not distribu
Two knobs were transposed on installation of new home. Burners not distributing even flame. Thanksgiving turkey could of been a major disaster had we not been watching. Picture is of turkey being in the oven for less than 5 minutes.
Published: January 9, 2018
Christine of Parker, CO
Source: consumeraffairs.com

I’ve been saving for a Viking Range for about three years. I got a gas ra
I’ve been saving for a Viking Range for about three years. I got a gas range and I love how hot the burners are. There’s a burner in the front on the right and it’s a high heat for woks. I cook a lot so that’s what I enjoy about it. I love the quality and the range goes great with all my stainless steel appliances. I also wanted to get the microwave. It matched it, but HHGregg went out of business and I haven’t been to another appliance store yet to purchase it.
Published: May 27, 2017
Tammy of Pelham, AL
Source: consumeraffairs.com

Have problems with this since 2008, with the little square pipes that conne
Have problems with this since 2008, with the little square pipes that connect from the refrig section down into the freezer freezing up solid with ice. When this happens the refrigerator warms up as it cuts the circulation from the freezer to the refrigerator. I have tried modifying the ducts to no avail... This is a crappy design, never seen anything like this. Ive had GE appliances that are almost 50 years old that never ice up... The VIKING is defrosting, but it looks like the cycle is too short to warm the ducts properly - either they should be tied physically to the coil for warming or changed to teflon so ice wont stick....ITS IMPOSSIBLE TO GET DATA OR SERVICE BULLETINS from VIKING, and their STAFF are clueless.... These appliances are of such poor quality, how do they manage to market this junk? Class Action? Consumers Reports?? Someone needs to shake these guys up.... The basic design is good but the product delivery is awful...
Published: August 20, 2014
D of Toronto, ON
Source: consumeraffairs.com

We were doing a remodel addition to an old family cabin and when it came to
We were doing a remodel addition to an old family cabin and when it came to looking at appliances, Viking had the right size, the configurations that we wanted, and it checked on the boxes. Plus, weve had a Viking stove for a very long time. However, weve had major issues with the refrigerator. Were not in a remote area, but its not as highly populated so getting service people out has caused delays. Were actually on our third Viking refrigerator. The first one had been damaged in shipping, and the shipping caused some issues because of the supply chain. Then it sat in our garage because of construction delays. When they came to unbox and install it, it had major physical damage, so we didnt go any further. It took a while to get one, but they found it, and then we had nothing but problems with that second one. Alarms were going off all the time, it wasnt holding, its cold in either side, the ice maker wasnt working, it was horrible. Weve had to throw massive amounts of food away because we bought all new stuff for the cabin so its been a pain.They had somebody come out, did a couple of things, it worked for a day, and then we have more issues. They replaced all these different parts to it and this took us quite a long time because the service company doesnt do repair. Finally, they realized that they would never be able to get it worked so they ordered us another one and that one was delivered and installed and its worked really well, except for the ice maker.I understand the delays in getting attention placed on our case. Im usually a pretty calm person, but I had to get a little nasty with the sales rep because I didnt feel like she was helping. The holidays are coming. We needed refrigeration in our house. It was difficult so I had to put my foot down and demand a loaner. She ended up coming through with that and then she said that I would have to pay for it as well as the delivery and installation. I told her I wont. It was a back and forth show.Also, every step of the way, somebody made a commission off of this and so they needed to come to the table to help a little more. We felt like we got a fair price, buying two Viking items and get a set of cookware free, and we got a free microwave, so we wanted to make this work. Plus, we have wood paneling for the doors. If we were to switch and go with a different brand, which we wanted to do, it would have been a major additional cost to us. Well, Viking has been responsive. Its a $10,000 refrigerator and so they need to go through what they need to do to make sure its working right before they scrap the whole thing. It was just really frustrating while it was all happening.
Published: February 17, 2022
Donna of Stockton, CA
Source: consumeraffairs.com

After 8 years My oven and broiler went out at the same time and the igniter
After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.
Published: September 17, 2014
Tayseer of Vallejo, CA
Source: consumeraffairs.com

Weve gone into an upper-end appliance dealer in our area and looked at a co
Weve gone into an upper-end appliance dealer in our area and looked at a couple of different brands but in the end, we decided on Viking. I also had a fairly large Viking grill with the side burners at my prior home and I liked the construction of that. I liked the style which was pretty simple and clean. But I have a problem with my refrigerator and its being serviced currently. Its a little disconcerting having an issue within six months of getting it installed but well see how the repair goes. It is covered under warranty though and customer service is great. Theyre very quick to get me tied into the local authorized dealer in the area and getting that scheduled. Also, Ive ordered some accessories off of their website and I still have one pending now for about three months. There are things that we are led to believe are available but they tend to be on backorder and take many months to finally get.
Published: January 31, 2020
Peter of Jupiter, FL
Source: consumeraffairs.com

We love it! Not only is it a great stove and oven, it is a work of art and
We love it! Not only is it a great stove and oven, it is a work of art and the centerpiece of our remodeled kitchen. I would heartily recommend it to anyone who loves to cook and appreciates the benefit of a top quality product.
Published: November 15, 2019
Philip of Glastonbure, CT
Source: consumeraffairs.com

I purchased a food truck with a 4-burner center griddle stove. At first I t
I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. Its been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.
Published: January 31, 2014
Ed of Leesburg, FL
Source: consumeraffairs.com

I built a new kitchen in 2012. We splurged on a Viking fridge and have had
I built a new kitchen in 2012. We splurged on a Viking fridge and have had trouble from day 1. The freezer broke every year, the defrost function in the freezer didnt work correctly, so the freezer would turn off and melted water would flow out. We finally had to get an upgraded compressor because the one in the fridge wasnt big enough. Big money. This year, the cooling fan stopped working in fridge. This was 3 weeks ago. My appliance repair contractors spent a week trying to contact service. Finally they sent a part, 3 days later… So now I face the 4th of July summer holiday, no fridge. I feel like I should order multiples of the 4 fan I need, fully expecting this will happen again. Viking, good name, bad product.
Published: June 29, 2017
Helen of Traverse City, MI
Source: consumeraffairs.com

We owned a Viking before in a prior home. We felt it was certainly well-bui
We owned a Viking before in a prior home. We felt it was certainly well-built, had quality, and was reliable so we wanted to do that again. I like the ProChill Temperature Management that they put in their refrigerators. It seems to maintain the cooling and temperature so appropriately that the food stays good for a long time. So we’re happy with the way it works. Also, their team went efficiently and the installation was adequate. However, we didn’t like the fact that we couldn’t get the refrigerator fully clad in stainless steel. We had to go out and get panels. And since they’ve been installed, those panels vibrate and make noise and we don’t know how to fix that. But we’d still recommend it, theyre above average.
Published: August 5, 2016
Robert of DeLand, FL
Source: consumeraffairs.com

We were deciding on Wolf and Viking, but we chose Viking because of the rep
We were deciding on Wolf and Viking, but we chose Viking because of the reputation, quality, and the offers they put in there at Best Buy. Those made it easy for us to make a decision. The sales reps were very great and knowledgeable. They knew what they were doing and gave us so much options. I love the range. However, Ive never used the griddle yet because I need to clean first and make it shiny but there were still some residue coming up. Other than that, anybody can go closing their eyes and they can buy the Viking. Its very good quality-wise.
Published: October 17, 2018
Uzma of Cooper City, FL
Source: consumeraffairs.com

I heard Viking Ranges are the best of the best so I bought them. I like tha
I heard Viking Ranges are the best of the best so I bought them. I like that the range heats up my food and makes simple food. Great quality, too. The installers were really sweet and nice, as well. One of my stoves couldn’t come out so they helped me get it out and put the new one in. And its a great experience.
Published: July 10, 2017
Julia of Los Angeles, CA
Source: consumeraffairs.com

We owned a Viking beforehand. However, when we went into their store, we we
We owned a Viking beforehand. However, when we went into their store, we were not going to consider them. But we changed our mind and continued to use the brand because we were convinced by the sales rep that they had done some serious improvements in the product and that we should always consider them. Also, we were impressed by what we saw. The Viking team was excellent as well. They had the patience to work through all my wife’s questions and issues since she was the one that needed to be comfortable that we were making the right decision and that Viking had all the right stuff that she wanted. However, the drawers were supposed to be self-closing, but they don’t close. The repair guy was here for that and for the oven.
Published: July 12, 2018
Chuck of Ormond Beach, FL
Source: consumeraffairs.com

I initially read about Viking Range on the internet and heard that they wer
I initially read about Viking Range on the internet and heard that they were good ranges from others word-of-mouth. Then there was a lot of bad write-ups about Vikings from the service warranty, saying there were the ranges have a lot of breakdowns. I then found out that it was taken over by Milne whose goal was to improve on service and reliability, so I gave Viking a shot. Now that I have it I think its quality is top-notch. I love it. The grill is my favorite. My least favorite however would be the time that it takes for the broiler to come to temperature - it takes a half-hour at least. Maybe Im doing it wrong by waiting for the oven light to turn off when it is ready. But other than that, its wonderful. Viking is a phenomenal range but there a few things one has to know about it. It takes a little bit more maintenance but its worth it. The range has to be cleaned once a month so I take it completely apart on the first of the month, every month and soak everything, dry it all, and put it back together. I do the same thing to the Vent A Hood exhaust fan I bought and have that and the range paired together in the same color. Also, the burner sometimes doesnt light so the top needs to be taken off then go through the holes with a big pen and wring it out to make sure that the igniter is dry.
Published: July 19, 2016
Kenneth of Marysville, MI
Source: consumeraffairs.com

We bought a Viking range, refrigerator, microwave, and dishwasher. We redid
We bought a Viking range, refrigerator, microwave, and dishwasher. We redid our entire kitchen, and we bought all-Viking appliances based on reputation. The stove has been great. The induction cooktop is fabulous but Im not real convinced about convection oven yet. I don’t see the advantage of that being faster than normal cooking. But that could be that it’s relatively new to us, and we don’t know exactly how to use it yet. But I think we’re gonna be very happy with it. We actually have an electric stove because we don’t have gas in our area. But to see that you can boil water so quickly, the cooking has been incredible on the oven-top. The customer service has been good as well. We waited a long time for a range. The people that we bought the appliances from didn’t know why it was in such a delay. So I just called Viking myself and the woman I spoke to was incredibly nice and told me that the issue was they were waiting for parts from Germany. We waited like a month for it. But that was nobody’s fault. It’s just the way it was. The people that we bought it from, which was at Pacific Sales in Best Buy, have been pretty good. But the guy who installed our refrigerator worried me a little bit because he never heard of Viking. He never had installed Viking and he didn’t do it right. But the people that came out the second time were in and out of my house within 5 minutes because it was a very, very simple fix. The guy who did my dishwasher, oven, and microwave went to Viking training school, so he was very knowledgeable.
Published: May 14, 2019
L. of Md, MD
Source: consumeraffairs.com

I’m not happy at all with the microwave and refrigerator. The refrigerato
I’m not happy at all with the microwave and refrigerator. The refrigerator has caused us problems such as freezing things. I had the maintenance guy come out five times and we had to get extra parts, but it’s still not fixed. This has been going on since August when we moved in and it’s now the end of January. So we’ve been dealing with this for six months off and on. We would like a brand-new fridge but I don’t know if Viking is going to do it. There still the one-year warranty. The only thing I was really happy with is the stove. The oven has been okay but it doesn’t heat up very quickly.
Published: January 23, 2018
Howard of Somerville, MA
Source: consumeraffairs.com

Agreed Viking appliances are 100% crap! I have 4 of them. All over $7000.00
Agreed Viking appliances are 100% crap! I have 4 of them. All over $7000.00 each and they have all failed many times. Control boards in the all fridge model and the gas ovens do not light or function correctly, and in some cases not at all. The burn tubes are HAND drilled like from the 40s!!! Basically like some kid with a hand drill trying to drill the gas holes into a tube so it might work! Unreal. The service guy has been out 8 times to try and make it light correctly! The fridge, what a total waste of $7000.00!!! If and when it cools it will freeze the food or just alarm or stop cooling at +14 degrees c! This Viking crap has ZERO consistency and is RUBBISH! Even the Viking toaster had to be returned as it failed the first DAY!
Published: November 15, 2013
Scott of Nisku, AB
Source: consumeraffairs.com

Less than a year ago, when we needed a new refrigerator, we were talked int
Less than a year ago, when we needed a new refrigerator, we were talked into buying a new Viking (as opposed to a Sub Zero that served us so well after many years). Worked fine for the first 8 months or so but 3 weeks ago we realized that our freezer temperature (and then the refrigerator itself) was going up. It got up to almost 70 degrees. We quickly put in a call to dealer who sold and installed our refrigerator. They could not get to us for 3 days because of the Memorial Day week-end. We took everything out of the freezer and refrigerator and took them downstairs to a little portable unit.The service tech called us back the next day and told us to turn off the refrigerator/freezer and leave the doors open for 24 hours. The unit started working the next day so we put everything back in it. The service tech came and told us to keep things away from the vents and that would probably do it. Refrigerator/freezer worked for another 5 days and then it bombed out again. Once again we removed everything and brought it to the small unit downstairs. Once again, it took 3 days to get the service tech back. He put in new control boards and said everything was fine. And again, with great optimism, we moved everything back into the unit.Last night, while making dinner, the upper vent in the refrigerator started making a loud noise. I immediately grabbed my phone and took a video. The freezer temp was already at 16 degrees and going up. Guess what we did? We again moved everything out! We called the service tech right away and sent him the video. He will be here in 3 days. Obviously we are extremely discouraged about this $10,000 unit. And I am extremely tired of running to the little unit downstairs everytime I need something. Give us back our Sub-Zero!!!
Published: June 7, 2020
Jennifer of Summerland Key, FL
Source: consumeraffairs.com

Viking Refrigerators has a good reputation and so far the quality of the br
Viking Refrigerators has a good reputation and so far the quality of the brand-new refrigerator I received is good. I bought the refrigerator from H. H. Gregg who ended up going out of business so I had some problems in the beginning with delivery. I also ran into some issues with the sales department at Viking not sending somebody out to fix the door right away when the door wasnt closing properly. It was a handle that was loose and it wasnt anything I could fix myself. It had to be done by an appliance repair person. But once I got the refrigerator in the house and everything was up and running Viking was good about coming out and having an appliance repair person come out right away. Also the design is good. The French door-- its a convenient arrangement. You can access the drawers with only one drawer open so you dont let as much of the cold air out. Also the buttons that you push to change the temperature up and down are easily accessible and it is great. I also have a brand-new Viking dishwasher and an under counter refrigeration unit so I have three major appliances through them. Viking has been good overall.
Published: October 25, 2017
Emily of Atlanta, GA
Source: consumeraffairs.com

We went out and looked at a lot of different specialty shops and we were lo
We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.
Published: January 29, 2021
J. of Md, MD
Source: consumeraffairs.com

I went through a dealer in a showroom. They suggested Viking and presented
I went through a dealer in a showroom. They suggested Viking and presented it. Since on the day we had it installed, we kept on having issues. We had a cracked hinge which is steel right from the beginning. Right now it’s making a noise when opened. There was also a loose fan inside that was making a noise at the beginning. That would have to be repaired. There was another issue with the bottom drawer, the front door alignment, which is still not perfect. They said it cannot be corrected anymore.If I call directly to Viking, they seemed not very helpful directly. They basically try to avoid any replacement or anything like that because we had a big issue with the first refrigerator, which we had to throw out. That one was brand new that was damaged right at the beginning. This is our second brand-new refrigerator, again with issues. Very pricey too. I have another issue with my stove now, and it’s also Viking. Im not happy. Maybe we just had bad luck, but definitely not buying Viking again.On the other hand, we are very happy with the local service they contracted with. These guys are very responsive and very knowledgeable. They fixed everything pretty much quickly, and were really very courteous. That was a good experience with them. But overall so far, it’s a little bit of a disappointment. We never expected from the beginning to have the service over so many times since it’s brand new. I was actually about to call today again ‘cause there’s another issue. With this price point, buying brand-new appliances are a huge investment for many, many years for me. It’s definitely not worth the price.
Published: April 12, 2020
Renata of Cape Coral, FL
Source: consumeraffairs.com

My previous range was also a Viking, when I went to replace I looked at a n
My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.
Published: February 7, 2021
Charles of San Francisco, CA
Source: consumeraffairs.com

Viking is a good brand. And we saw it at Best Buy, and we liked what we saw
Viking is a good brand. And we saw it at Best Buy, and we liked what we saw. The salespeople were very professional. The quality of our range is pretty good, but we’re a little upset with a couple of things. For the price of the range that we bought, it’s a pretty high-end range, and the burners are all stained up with the heat. It doesn’t very look appealing. As soon as we had it installed, we had trouble with one of the burners not lighting up, and we’re still having the same issue. Other than that, we like it. I like that it’s a six burner. And I like the BTU part of it the most.
Published: January 19, 2020
Keekira of Raleigh, NC
Source: consumeraffairs.com

My kids are cooks and they like the quality of Vikings ranges. As for me, I
My kids are cooks and they like the quality of Vikings ranges. As for me, I like both the aesthetic of the design for home kitchen and their reputation for having a solid product. We got two ranges and the quality is good. But we had some problems with the packaging of the items. A number of our items loaded from Viking got damaged during shipping, which was a pain in the butt. I dealt with Friedmans Appliance and the people there were awesome. They interacted with the Viking rep and we never had any problem replacing units or having someone come out and look at it. So we were very pleased. My favorite thing about the ranges is the quality of the knobs. A lot of times, knobs would be cheesy and chintzy. But the ones on my unit are extremely solid. Theyre also just about the right size since Im a man working the stove.
Published: April 26, 2019
Dan of Lafayette, CA
Source: consumeraffairs.com

I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I
I was deciding on getting either a Sub-Zero or a Viking refrigerator. But I wanted to get a Viking range so I stuck with Viking all around. Somebody who was an appliance specialist that I had worked with in the past arranged the purchase for me then I had it installed. Unfortunately, the hose underneath it connected to the solenoid leaked and I had some kind of serious floor damage on my wood floor. I left a fan on for three weeks and it finally started to come down a little bit, but I still have something wavy on it. It was quite disappointing because you spend so much money on something like that and you expect it to be perfect. But when I told Viking that I needed someone urgently because the refrigerator was leaking, they sent somebody immediately and that guy got out there that same day which was great. So overall, my experience with Viking was very good and hopefully, the refrigerator will live up to its reputation.
Published: August 11, 2018
A. of Ny, NY
Source: consumeraffairs.com

We made a big city-to-city move and bought a new home in another city. A ke
We made a big city-to-city move and bought a new home in another city. A key feature of which was a custom high-end kitchen renovation of which these Viking appliances are a core feature and part of the financial value of the decision to purchase this home. Weve never had high-end appliances in our past because we couldnt afford them nor did we really think we needed them.The appliances were professionally installed as part of a kitchen renovation by the previous owners, purchased new, and they were less than four years old when we moved in. Its a Viking Professional, 48-inch wide range which is one of very few of that width, and a very high Viking Professional refrigerator. We moved in mid-2015 and were approaching two years in the home. Ive had six service calls and multiple, very expensive parts replacements in the Viking gas range and the oven has not worked since we moved in. Initially, it turned on but the front panel was overheating excessively to the point where you had to put oven mitts on to turn the knobs. It was that hot. Also, when we first moved in, we had trouble with the refrigerator initially and I hadnt really noticed because we were busy moving in and doing a lot of take-out. I also didnt notice the problem with the oven until a month or so in.Now that Im looking back on it, what happened is our local service partner - who is a Viking certified partner and is one of the top family-owned appliances repair companies in the entire city with a very good reputation - has told me repeatedly that there is no telephone number which their service partners can call. They have to email as the only way to communicate with the parts department but Im assuming that with Viking as a provider or manufacturer, they had a parts plant here in Canada. First the service guy said there are problems like the door wasnt fitting perfectly flushed and he thought because of the clients who had problems with the door hinges that if we replace those it might seal the unit better and therefore address the overheating issue because he wasnt getting any error codes at that time when he did a scan of the electronics inside the oven. He decided to do that and he also ordered a griddle and the main knob, which I knew was gonna be an expensive part. I figured it would be about $600, plus labor and it was. It had been chipped and sheared off by the previous owner when they installed the kitchen. They sheared it off with a piece of granite for the counter when they were doing the renovation so, I knew that was gonna be expensive, but that has nothing to do with the ongoing issue.We replaced the hinges and another small component. Those parts took six months to arrive. Every month, I was calling the local service partner and after the second or third month, because I didnt wanna push, I thought maybe theyre back ordered. It turned out that Vikings parts plant in Canada and the whole manufacturing facility plus customer service had moved to the United States across the border at the same time that our parts order went in. Not only that but by the time they identified that Viking had actually lost the order six months later, they claimed they never received it. The customer service call center had moved to a second US location like within a years time so, there were multiple communication operational issues on the Viking end.By the third time, I asked them to call Viking parts and escalate this because Ive been with no oven for two months and the first $1,000 repair didnt do anything. The lady insisted that there was no way to do that. They dont have a phone number like the technicians and if theyre on site and they need to talk to a Viking technical support personnel, they have a phone number they can call. But between the service partners and the parts department, its only by email. We waited six months and we identified the issue four months later.They sent another email and Viking finally replied and said they dont have any orders for those two parts. They replaced the order for both parts in month four and its like they should have those parts within a couple of weeks. But two weeks later, I hadnt heard from the local partner. So, I called them and learned that the second part is on back order and it wont be ready for six weeks. When those parts finally came, the technician was very good, knowledgeable and he has a lot of experience, which is rare out there with Viking. He replaced the parts, tested it and it seemed to be okay.The very next day, I was all excited so I bought a roast. Within about an hour to an hour and 15, I noticed the oven had shut off automatically and would not restart. At the same time, when the panel would overheat if you tried to use the top of the range to make potatoes and vegetable or if the oven had shut off and was overheated, the gas range atop would not ignite like a safety shut off feature so, I couldnt make a meal. Then, he came and replaced another major component and not only did it shut off but it started to not even ignite in the first place. You wouldnt hear the click before the gas engages and it would not start at all. So, I called the local service partner back and he said that they had built a cooling fan which wasnt part of the original design. But it seemed to resolve the overheating and the spark module most of the time in the repair environment. Sometimes, they cover it for some customers if they complained enough.So, I spent two weeks going back and forth with a very nice customer care warranty person because its out of warranty four or five years later, but its a newer appliance. These things are like $15,000 and thats like a car. Given how young it was when we bought it as part of the home and the cost of the thing, I wont do it. Even if I was a gazillionaire, just on principle, I wont do it nor can we afford to and nothing else will fit in that space either because its a custom kitchen designed around these appliances. I think there are only three 48-inch wide ranges that would fit into that space, gas ranges that are even available from any manufacturer.Finally, I had to fight because the previous owner hadnt registered it. She said she cant do anything for me because they dont recognize a registration for warranty purposes of the original purchase. I went to the package with all the receipts the previous owner left with us for all the renos and purchases and found the bills from where they purchased. I was on hold with the warranty department for more than 45 minutes and I work full time, after all of this for a year and a half. I called her back and I asked if there is a fast track that she could help me out with because I was on hold for 45 minutes and I had called before calling her. I called back a second to the number she gave to me in case I got disconnected and waited another half an hour and I was just getting frustrated. I figured out for myself on their website that I could do it online because I had the receipt and the serial number and the date and all the information required.So, I did it online myself and then called the customer service person back and told her that it was done. She said that now that its registered, shes going to ask their regional service manager for Canada who works with Canadian providers if they will, as an exception given what Ive been through, still cover the cooling unit to go with the spark module. I dont know how much the cooling thing would be but its probably another $500. Weve spent about $4,000 or $5,000 on these appliances in 17 months and theyre less than five years old. Thats parts and labor and the labor is like nothing compared to the cost of the parts. So, she said shes gonna ask for an exception under the circumstances.I waited and it was 10 days or two weeks later that I got a voicemail message from her letting me know that their service manager has declined to cover it back for me. Im usually a fairly reasonable, calm person, but I was like going up straight. I got really angry and I called her back and as calmly and politely as I could, I told her I dont think shes being reasonable. Not her personally but the process and the disconnected communication. I would like for their regional sales manager to please talk to my local technician from their service partner directly so they can understand the history. Then, he might make a more favorable decision. Eventually, the technician had to send a big detailed ticket of the most recent part replacement that he did, his idea of the diagnostics and circumstances and what his recommendation was. They talked on the phone together and it was approved right away.My impression right now of Viking as a manufacturer and the post-sale service is not positive. Ive worked in the network telecom business most of my career. Customer market facing and I know a lot about manufacturing, about different types of business operations and customer service but Ive never seen something this bad in my entire life. Until I see it given, what Ive experienced so far, I have no confidence that this repair part replacement will address the issue. Id really like them to ship me a brand new replacement oven, in working order, and install it for me cause at this point, I think we have a lemon. I feel its a defective unit and it should probably be replaced.I dont want what happened to us to happen to other people. I had seen the negative reviews because of the problems that we were having from the beginning and if we had known this, we might not have even purchased this house. I would recommend pretty much any other brand. Thats a lesson Ive learned from this manufacturer.
Published: March 29, 2017
D. of On, ON
Source: consumeraffairs.com

Horrible dishwasher. A yard hose would do a better job. The top tray was ne
Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!
Published: March 22, 2015
Cathy of Flagler Beach, FL
Source: consumeraffairs.com

After an extensive and expensive kitchen remodel, our wall oven has failed
After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.
Published: September 23, 2013
Michelle of Bowling Green, KY
Source: consumeraffairs.com

There was not a Viking dealer close to me in West Virginia. So I bought a V
There was not a Viking dealer close to me in West Virginia. So I bought a Viking gas range in Maryland and I paid to have it shipped. I had it for a few months now, but the oven quit working. I had it repaired five times and every time it died, it was the same part. Finally after about a year and a half, Viking offered to give me another range and another warranty. I got the same model but a year newer. They had the rollers on it where mine didnt. I used it for six months but the oven quit working. It was repaired twice, but what they decided after the second time was that it needed what I call a torpedo fan that would come on when the oven got hot and blow on this little electronic part that kept dying. It was repaired once after they put the fan on and in June of last year it died again.After about a year and a half, the store that was sending a repairman to me from Pennsylvania went out of business and all of a sudden I didnt have a repairman that could come. So Viking made arrangements with Bridgeville Appliance in Bridgeville, Pennsylvania to come and service. Each time that I had a service, I called up and then in two weeks the guy had come and sometimes hed have to order a part. The guy came from 15 miles away and when he looked at the stove, he had no idea how to attack it. I dont know whether they paid the guy or not but it was under a warranty. When the second oven died last June I told them, I absolutely wanted my money back and they did not offer me that. I told them, I do not want the same model. Ive had two and neither ones worked. They then emailed me and I talked to somebody in Mississippi. They finally put me over to somebody who offered me four models. I told them, I would be willing to pay a normal fee to upgrade but I wasnt going to pay the full price. I chose a gas top with electric oven and it was finally installed last December. So its been six months without an oven. Right now, the oven is still working but I havent used it a whole lot because Ive kind of got away from using it. But Its been almost three years playing with this.Viking honored their warranty but the first product I bought was not even self-cleaning. It was a basic stove and I dont think they had enough installation around the oven to protect that because that electronic part sat on top of the oven underneath the burners. And when they had to repair, they took the top off, different repairman did different things. After four or five repairs, you get a little disgusted. They kept telling me that I was the only one who had the part was dying. But that didnt make sense. There should have been a recall. When they put that little torpedo fan blowing on, I could hear the little fan go on.When they brought this last oven, there was a $6,900 and some dollar price tag on it and I only paid about $4,000 for the first one. So, they really upgraded me. Ive got really good service with the repair, except sometimes, getting someone here took a time. Each time the oven broke down, I had at least a month or six weeks without an oven. I was more without than I was with an oven. So I would not recommend this product.
Published: February 15, 2017
Joyce of Independence, WV
Source: consumeraffairs.com

Let me start off with how terrible this company is with everything they do.
Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.
Published: October 24, 2016
angelo of Manalapan, NJ
Source: consumeraffairs.com

We have owned our Viking fridge for three years. It stopped working this we
We have owned our Viking fridge for three years. It stopped working this week. Repair is estimated at $1,700. The warranty is only two years. What a low-quality, unreliable product. All other refrigerators I have owned have been high quality and long lasting. I will never buy another Viking appliance of any type. And you should not either. STAY AWAY.
Published: August 14, 2019
Ben of San Francisco, CA
Source: consumeraffairs.com

New home with all stainless Viking appliances. Microwave great. Electric ra
New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.
Published: February 15, 2019
Michael of Bethany Beach, DE
Source: consumeraffairs.com

We bought a brand new Viking Professional 301 Series Built-In Dishwasher wh
We bought a brand new Viking Professional 301 Series Built-In Dishwasher when we moved into a new townhouse 18 months ago. It hasnt worked in a month, although we have had 4 service calls and 4 parts replacements in 3 weeks - after the last visit it flooded the kitchen floor after the tech left. I think we have had 8 service calls in 18 months. There is obviously a problem with the dishwasher (it has been discontinued) however Viking refuses to consider replacing it. Viking does not stand by their product - rather than provide us with a working unit, they prefer to jerry-rig a series of failing repairs. This is one of the worst customer service experiences we have ever had. I would not recommend Viking to anyone. I understand that appliances fail, however for us the failure has been the integrity and quality of Viking Customer Service. What a disappointment.
Published: July 28, 2014
Kathleen of North Bethesda, MD
Source: consumeraffairs.com

I wanted a Viking stove and I wanted everything in my kitchen to be from th
I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.
Published: March 22, 2018
Gina of Birmingham, AL
Source: consumeraffairs.com

In the 15 yrs we have owned the Viking (Viking all gas range 36), I am abou
In the 15 yrs we have owned the Viking (Viking all gas range 36), I am about to replace the oven door hinges for the FOURTH time. In my 75 yrs, I have NEVER replaced oven door hinges before. The spark module has been replaced, and several other parts replaced.
Published: June 15, 2015
Joe of Clanton, AL
Source: consumeraffairs.com

I’m very happy with my Viking fridge, so far. My experience with the Viki
I’m very happy with my Viking fridge, so far. My experience with the Viking dealer was fine. I just called him, told him what I wanted and he delivered it. I like the size and the look of my Viking fridge, and the French doors are my favorite.
Published: October 19, 2018
Grace of Port St Lucie, FL
Source: consumeraffairs.com

I was looking at Thermador, Viking, and Wolf, and read reviews on all of th
I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.
Published: April 21, 2017
Kristine of West Chester, PA
Source: consumeraffairs.com

We like the features in our Viking refrigerator and how it looked. It fits
We like the features in our Viking refrigerator and how it looked. It fits in the whole kitchen. Our experience at the dealer was fine. Id recommend Viking.
Published: May 11, 2018
Susie of Lancaster, OH
Source: consumeraffairs.com

I chose Viking for its reputation but my range doesnt work. It just clicks
I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.
Published: April 20, 2020
Marie of Hamilton, NJ
Source: consumeraffairs.com

We know and we like Viking so we go Viking all the way. We have two stoves,
We know and we like Viking so we go Viking all the way. We have two stoves, one gas, one electric, a microwave, and a dishwasher. Theyre easy to use and everythings upfront. Everything else we buy these days, including a car, comes with a tutorial on DVDs and 48-page pamphlets just to introduce the other pamphlets. But Viking we just look at it and there it is. Our Viking refrigerator is only a few days old and so far its been fine compared to the other one, which was a disaster. Its very steady and has a door alarm. In case I get caught in a fugue like state I can always be reminded by the alarm. And everythings uniform in terms of refrigeration throughout the compartment, which we like. I also like that it has a barrier bar between in the back of the right hand door so when we’re closing it it really seals. The ice maker is good. We can turn it off if we dont want it and there are no issues about leaks and going into trays. It is very self-contained and efficient.The Viking dealer have very friendly folks. They told us about others brands, more for contrast. They didn’t try to sell us anything else. Once they saw we were going Viking they reinforced things and they were very efficient. There was a lot of communication. They called us back and forth. The driver with the appliance had called us three times telling about his route. They did exactly what they said they were going to do, price wise and in terms of the delivery date and the people who brought it in. The delivery folks were great. They spent over an hour leveling things and they did a great job. They were very careful and neat and one of the best deliveries weve had since we were here.The only thing that Id have to get used to is the bottom drawer which is a long drawer and gives good storage for the cold zone but theres nothing about that that we use right now. Although I could see for the future we might be loading different sorts of perishables in there. We have to open both doors to get that lower drawer open. Its not a problem it just culturally I hadnt been doing that. And should a friend ask me about Viking refrigeration I’d say, “If youre rich, get it.”
Published: February 3, 2018
Edward of San Francisco, CA
Source: consumeraffairs.com

Th experience with Viking has been good so far. The silver is fantastic but
Th experience with Viking has been good so far. The silver is fantastic but it’s funny how things are made nowadays. The old Viking stove was a lot heavier and solid compared to the new one. But the stove works great and I have no issues with it. When it first came out, they had to come and fix the seal on the front glass. During manufacturing, it was smooshed and not done right. But they fixed it quickly. I like how quickly and evenly the range cooks. But in trying to clean it up, I take the grates on and off and I noticed that the shiny part that’s the top of the stove scratches super easily. My last one didn’t do that so the coating isnt as good as it used to be.
Published: September 10, 2021
Daniel of Akron, OH
Source: consumeraffairs.com

We were looking for counter-depth refrigerator design and there werent many
We were looking for counter-depth refrigerator design and there werent many options out there but Viking has one. On Monday, we actually contacted the store where we purchased the Viking refrigerator to let them know its having some trouble and to check the temperature because our freezer is over freezing. We adjusted the temperature and its still over freezing. We have a lot of frost in the freezer. My husband was to get back with the rep after we had adjusted the temperature. They said that they were gonna send someone out and have that checked for us so well have to call them back and have them schedule someone.
Published: December 26, 2016
Miriam of Apex, NC
Source: consumeraffairs.com

Weve had issues with our Viking refrigerator coming with a leak in the line
Weve had issues with our Viking refrigerator coming with a leak in the line, so it wasn’t very good. They sent a product that didnt work. We had to have them come out and repair it right away before people could even move into the house. We were selling the house. I called Viking, and then they set me up with the two people that work on Viking in the area.
Published: May 28, 2020
Chris of Hamilton, NJ
Source: consumeraffairs.com

My friend has a Viking range and hes had it since the mid 90s. Weve been to
My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.
Published: February 16, 2018
A. of Pa, PA
Source: consumeraffairs.com

We installed all Viking appliances when we built our home. Thinking we had
We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.
Published: August 10, 2017
Tracey of Barrington Hills, IL
Source: consumeraffairs.com

I was looking for a comparable model so I researched and saw that there wer
I was looking for a comparable model so I researched and saw that there were Jenn Air, Subzero, and Miele. I was looking for a certain look and dimension and I decided to go with Viking Refrigerators. I like the feature choice components. Plus, its quality seemed all right, but I was shocked that it didn’t have a filter installed for the water. Aside from the refrigerator, I also bought four other pieces of kitchen equipment and had a good experience with the dealer. Viking Refrigerators is very supportive and I would recommend them.
Published: May 3, 2018
Faiad of Laurel, MD
Source: consumeraffairs.com

Im a chef instructor and Viking is among the top brands. My choice was betw
Im a chef instructor and Viking is among the top brands. My choice was between Viking and Wolf, and Viking, hands down, won out, certainly among all my colleagues. Viking was also offering awesome sales that I felt I needed to take advantage of because I also needed a microwave. However, going through the purchase was absolutely horrific. My biggest mistake was that I went through an online retailer, Appliances Connection, instead of going through someone local. They were offering, at the time, the best price but they were miserable. They were really good at taking my money. It took several months for everything to be in stock. When the delivery was scheduled, they were supposed to give me warning but they did not and I had to rush home from work. Im a teacher so I had to have somebody cover my class because they called and said they were going to be at my house in 10 minutes. It was absolutely ridiculous. We were told that we would have their white glove service, which means putting the appliances in place and installing it but they did none of that. They left all of that plastic on that the refrigerator comes delivered with which was excruciating to get off. It took my husband and I about two hours to get all that plastic off. The biggest problem that we still have to this day is the fact that we cant get the refrigerator leveled. The bottom freezer door sometimes closes but sometimes it doesnt. If we dont shove that door in, it will sit ajar and Im very frustrated by that. I get that all of these French door refrigerators are persnickety in a way, but I expected more from Viking. I called Appliances Connection and they said theyd refund me the installation fee. But they didnt do that and it doesnt solve the problem. I had sent a message through Vikings online service several months ago but I never heard back from that. I finally had some time where I could stay on the phone and got through to Viking. I was told to call a number and theyd take care of it. I called the number and the woman was very nice. She said Id be hearing from somebody in a week to 10 days but I never did hear from anybody.I still have a refrigerator that I would like to love very much but Im not loving it so much right now. I would love to hear from somebody from Viking because Im not a happy customer. If their representative had done what they were supposed to do, it probably would never have gone back to Viking. But I dont think Vikings done a good job of having a proper network in place to make sure that customers get taken care of. These are not cheap products. I can get a crappy appliance and crummy service by going anywhere. Between the pieces that I got, I spent close to $12,000. Thats a lot of money. But I would still buy Viking products because theyre a leading brand in the industry, they have a good warranty and I love the way they look.
Published: June 23, 2021
Jean of Acworth, GA
Source: consumeraffairs.com

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