Vikings customer service was outstanding. The guy that remodeled my house was pretty cuckoo, in no real detail or into especially for that kind of stuff. There were six appliances here that are all Viking and the reps worked with me very nicely about getting all the model numbers and the serial numbers. We got them all registered. There was never any question that it was a maintenance issue or a warranty issue. The only drawback I see about the refrigerator is that when I pull open the drawer of the icemaker, ice falls behind the drawer and into the cabinet where I cant get those loose cubes out. Still, its a great product.

In the last three years, the ice maker in my Viking refrigerator at home has been fixed by the Viking authorized guys, but it has some manufacturers defect as the ice maker stops making ice over and over.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

The Viking refrigerator has been excellent. However, the experience with the third party dealer was lousy. Three of the five pieces that I ordered had damages. They were cosmetic and not in a location where anybody would see but were pretty significant damages.

We really like the look of it more than anything. We like the stovetop ranges and the double oven. Its nice when its working. But the two burners arent working. We called within our warranty time but we havent heard back from them yet. Also, I wasnt real sure how to clean the griddle and we kind of had a hard time with that. I wish I would have had a little bit more instruction on how to connect griddle from where we bought it at Best Buy. But weve been pleased with it overall.

This is the worst refrigerator that Ive ever purchased. We ordered all of our Viking appliances while our kitchen was being remodeled. It arrived on February of this year, when our new kitchen remodel was finished. After delivery, I saw that the refrigerator doors were not parallel to each other. From then on I kept on calling them so they could fix it. They finally fixed it but then again the freezer started frosting very badly. So I called them again, after 2 weeks I received the new part and they finally came and installed a new part for freezer. So now my refrigerator started frosting again. I keep telling them that this refrigerator needs to be exchanged but they just keep sending me a technician to come fix it. They cant. I made a big mistake getting the Viking refrigerator.

The Viking range was not what I was expecting. It had two problems with it in less than 30 days. In fact, when it was installed, it was not working properly. So, it was shipped out of the factory broken. There were three service visits already, and it’s still not fixed. They keep ordering the wrong part and their people don’t seem to know what they’re doing. They also gave me very limited time that they were willing to come. They told me they could only come on Tuesdays. So, I would have to pick a Tuesday to be there. I would not recommend this product to anyone.

I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Cant bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and cant use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.Now it is Thanksgiving again and I cant use my brand new stove and have to go rent one because my Stove is not working again. The repairman informed me that the part had to be back ordered. Are they Kidding!! With a company their size and how expensive their unusable appliances are, you would think they would have a little replacement part that they could fed-ex the next day especially when they know it is close to a holiday, especially Thanksgiving.The microwave didnt work either and had to be replaced and it still doesnt work, it continually kicks a breaker. We have lived in our house 20 years and never had a breaker problem with our old microwave. Also the knobs on the front of the stove are a fire hazard, if someone even brushes up against them they will turn on. Afraid for the kids.. I would like to take my overly expensive VIKING APPLIANCES that are nothing but junk straight to the city dump. I would NEVER purchase anything that is VIKING again!

I had a friend that had Viking appliances and we really liked the appearance. It was something that we were interested in. We liked all the great things we heard about hem too. With our Viking range, I like the quality and the way it distributes heat. But when our range was delivered, there were tapes inside the two glasses and we still have those in there. Thats something that somebody is coming out to look at and they will take it out from there.

The range is stainless, heavy-built, and more commercial than residential. I got it through a local distributor but it was damaged upon arrival. The stainless trim below the oven door was dented and it took about two months to finally get the part out of them. I was disappointed in the support I got from them. There was follow up, but then we had to get back to them after not hearing them for a month. They kept on ordering the wrong parts. But other than that, Vikings quality is pretty decent.

We moved into a brand new home about four weeks ago and I think I was most excited about the Viking range. Wed worked really hard for this house and Id always viewed Viking as top drawer. What a disappointment its been. Since the day we moved in, it hasnt worked and multiple visits by Viking repair people still havent helped. Were about a hot minute from replacing it. The salesperson at our Best Buy who weve come to trust tells us that Thermador is a much better buy. So the morale to the story is buyer beware: go with quality even when it might not have the name quotient.

Everyone knows about Viking. I had a Wolf stove before for many years and I loved it. When I went to look at the stoves, I thought the Viking was just as good, it’s just without the red knobs. Ive had the Viking range for a few months now and so far, I think its excellent. I like that it has very precise and really good temperature control. However, when I was dealing with their customer service, I had a little bit of difficulty. I was on hold for a very long time before I finally got through to someone. He promised me that if I came back with the right serial number, he would replace the parts free. I hang up and got the serial number. Then, I was on hold a very, very long time again. I got a different person who told me that what the first rep said isnt true and I wont get the replacement part for free. But in the end, they worked it out.

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.

Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

In Dec. 2013, I began to have an issue with my Viking Dishwasher, purchased the previous March. It made a honking noise when changing cycles. I called Viking, got the name of their local authorized service company, and had that company come out. That was visit one. Need a part. Part ordered and service rep returns (Visit two). Dishwasher apparently repaired, but malfunctions the next time I used it - this time the audible warning beep wont stop. Call the repairman, who comes back and, you guessed it, needs to order a part (Visit three). When he returns and installs the part, the beep still wont stop, so apparently it is the wrong part (This completes visit four). Today he came for the fifth time and, you guessed it, apparently the part he replaced in one of the earlier visits is broken.Compounded the fact that I have been without a dishwasher for seven weeks is the terrible response I get when I try to contact Viking. The only time I was able to reach the company easily was in December. Since then, I am rerouted, given the wrong person, put on hold, etc. More important, apparently Viking has moved the consumer service warranty department to various locations, none of which have access to Vikings warranty records for its existing customers. I have given my serial number to three different Viking company reps over the course of my phone calls to the company, but apparently Viking either doesnt have a system that records this information or its system is not available to the reps assigned to handle customer warranty calls. Now this may make sense to someone, but that someone is not me. I do hope that my Viking fridge, range, and microwave, all purchased at the same time as the dishwasher, never malfunction. I certainly would not have bought any of these products if I had know how terrible the warranty customer interaction is.

My experience has been horrible. I planned and did everything right. I wanted to make sure I researched. I wanted to support the country too. What I was thinking was either Miele or Viking. Miele was made by Germany while Viking was made in the US. Ive built my house and everything we use is made in the USA. Pacific Sales told me to go with a Viking. I asked how was their service and they said everything is perfect. When we called them, they said it would take longer. It was about closer to Thanksgiving time. They said it takes about eight weeks to build it. Somehow, somewhere, somebody called me one day and said they had one Viking unit sitting in the warehouse. I asked if it was a return unit and the guy said no. They brought it to the house and installed it. After a couple of months, we smelled gas. I called the gas company and they detected the whole house and found out it was the unit which was leaking the gas so they shut it off. When you turn the oven on, youll hear a tick, tick, tick but it will not ignite. Then it will fill up the whole house with gas smell. When I called the service company, I told them, “The gas company canceled my gas. Can you send somebody so they can fix it? The lady said, Oh, we have until next week. When we told the gas company we smelled gas, they showed up within an hour because it was urgent. The guy opened the whole unit and found out that the end of the gas igniter and all the electrical were exposed. It was sparking at the back of it instead of the front. He said it could cause an explosion so he unhooked it and said I could not use it until they replaced it. They came over and changed it but again, it started the other side. At that moment, I called Pacific Sales. I told them I bought this thing for safety. I have young children. It made me uncomfortable to use this unit. I didnt want it anymore. If they could replace it, that would be great. I didnt wanna keep calling somebody.What I found out was that the best interest of the companies that they use for repairs is to come back because every time they come back, theyre charging Viking service fee. Theyre the one who can make the decision whether things could be repaired or whether things could be exchanged and they always say it will not be exchanged it but it will be repaired.They came back again and this time, the grill was not fitting. The guy bent the pipe. I said, Isnt this pipe engineered and shouldnt have bent like the way youve done? He said it was okay. Theyre supposed to quality check before they ship it. It should have been tested if it closed perfectly. So I called called Pacific Sale back. They kept giving me the runaround. The other day, I called them and said, Every time you do it, the same thing keeps going. Im tired of somebody coming to my house and doing this thing.” They said they were not gonna change. They were gonna send another third party company to look at it if I wanted that but they were not gonna replace it. The griller doesnt work. You turn it on and wait. One day it works, one day it doesnt. They said somebody will contact me within 24 to 48 hours but they never contacted me. The other day, I told the lady, You know me. I talked to you many times, right? She said, Yeah, yeah, Mr. **. I talked to you. Now, I actually have a report for you. My boss told me no, were not gonna do it. I asked if he could call call me but she told me he doesnt call. Im discussing with my attorney what are my options are. Its not right. My familys safety is important. I regret it ever buying this unit. I wish I never dealt with them. I spent closer to $60,000 for that purchase. Viking hood and Viking range are the two things I bought. The rest of it was Sub-Zero and Miele and I have no issue with those equipment.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

My wife wanted a Viking from years back. We liked the quality and professional look of the range. If the chefs use it, theres got to be something to it. We knew what we wanted and their team got it for us. Its an excellent machine. Its our first gas stove and weve only had it for two months but everything is working as expected and as advertised.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

We purchased this unit, Viking Refrigerator DDSB423SS, when we remodeled our kitchen in September of 2006 at a cost of $6,000! We also purchased the 5 year extended warranty. We have had ongoing issues with the unit, but most recently it has become unbearable. On Feb 17, 2012, the unit stopped cooling. Everything in the freezer melted. I contacted Carl Schaedel & Co, the authorized repair company in my area. They could not come to diagnose the problem until 11 days later, February 28th. When they came, I had to pay them $189 for the service call. I then received a call from the office indicating that it was a problem with the sealed system, and that the cost of parts and labor to repair the unit was covered under the manufacturer’s warranty, but my $189 fee was not returnable. Furthermore, the first available appointment to come to do the repair was three weeks later, March 19th! Mind you, both my husband and I work for a living, so in addition to not having a refrigerator, we have to take time off from work to deal with this. On March 19th, 2012, the service man came and replaced the mother board. The refrigerator appeared to be working after the mother board was installed. He told me to wait 24 hours before using, which we did. After 24 hours it seemed okay, it was making ice etc. So, I went grocery shopping and purchased $175 worth of fresh and frozen items, put them in the unit and 6 hours later, I opened the freezer and everything had melted. Furthermore, now there appears to be a broken gasket, which was not broken prior to the service call, so the door is not sealing properly when closed.On March 21, my husband called Carl Schaedel again. At this point, he was angry and frustrated so he gave the long list of issues over the years and then indicated that the March 19th repair did not fix the problem and he also mentioned the broken gasket. It took 8 days to get another service call. On March 28, a different repair person came to the house. He walked in to the house and within 30 seconds said that it’s not a problem with the mother board, it’s something else. But he did not have the part on the truck. He will have to order the part! He did however have the new gasket which he put on the door and then told my husband to pay him for that since its not covered under warranty! My husband made him put the broken gasket back on. Why on earth would we pay for a repair to a refrigerator we cant use anyway?So today is March 30. I have just gotten off the phone with Carl Schaedel customer service rep again, asking when the tech will come to do the repair. I was told that she does not have the report from the tech yet, that it usually takes 24 hours. Okay, well its been 36 hours. I am now waiting for her to call me back, to tell me when they will come and whether or not it is covered under the warranty! We have been without a fridge for 6 weeks now. We have two kids and have been living out of a cooler! Doing our best to shop for breakfast and lunch items that dont require refrigeration but dinners have been tough, so we have been eating out most nights which we cannot afford! We also have a Viking 6 burner range which also had problems and had to be repaired several times, but that is another long story and my major concern right now is the fridge, as the situation is really debilitating.We are, beside ourselves and after reading the numerous other complaints, it appears we are not alone. Is there nothing that can be done? I am sure the CEO of Viking is very well to do, at the expense of us consumers. I have seen references to a class action suit. I am willing to participate, will even take a leadership role in making it happen, but I have no idea how to go about this. Can anyone assist? Please?!

My first Viking Refrigerator had problems with the ice maker. I have a custom-built kitchen and its the one that would fit. I like the product but the first one was very expensive and the ice maker was not good. They no longer make it with the ice maker on the door. So, overall, a good product but I had to replace it after eight years. Im happy with the new one, but we had problems with the retailer, Best Buy. Since it has a stainless-steel skin, it took three attempts to deliver one without a dent. Fortunately, I have another fridge in the house. Other than that, were happy with the product.

Bought a four burner stove top oven and microwave/oven. Microwave: Spring in handle broke, touch screen face faded, Viking logo smeared all over the front of microwave. The microwave completely died. Stove top: Impossible to get even flame, difficult to cook on low flame without annoying loud clicking sound. Spend your money elsewhere!

Viking was supposed to be a quality brand. Ive had the range for a year now and its not properly working. Ive had to have repairman after repairman in and out of my home and the problem is still not resolved 100% so its a bit of an issue. After nine months of not working properly, they decided to replace the whole range. And now, the parts that I had purchased that are supposed to fit the same year dont fit because a piece of it is warped. We finally got the other oven working because I didnt have both sides working for a whole year. And now that we finally got it working, the griddle that they replaced it with is warped. They had someone come out and look at it and it needed to be replaced. But Vikings saying that he didnt say that it was warped when I was standing right there and he did say it. They said that theyre not replacing it basically. So now, I have a warped griddle that I cant cover.I thought I was buying a luxury piece of equipment for my home and now its just been one thing after another and no ones been helpful. I havent heard from them for probably two to three weeks on what theyre going to do about the warped griddle so I just have another defective piece of whatever. It would be nice if I could go back and if they would refund me and I would purchase a completely different brand so that I could get some customer service.

My wife got this unit thinking we were upgrading from a Samsung. To my surprise this unit was horrible. Forget about the fact of how small it was, but if you put eggs next to the ice maker you ended up with frozen ones!! Since this was a French style with the split doors we were blessed to have our jarred fresh garlic freeze when the unit was set at 40 degrees. After the technician came out the second time he told us that this unit with the Viking name was in fact either a Maytag or a KitchenAid. Nice!! Im off on a mission to purchase a Sub Zero - never to buy Viking products again!!!

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

My husband and I completed our renovations in May 2018. We have had issues with the microwave drawer and the oven since we finished our kitchen. The panels were defected on both and we had to set up at least 4/5 appointments with the authorized service provider until the matters were remedied. Fast forward to January 2019 - the oven does not work above 300 degrees. I was advised by Viking that service can schedule an appointment to look at the oven in mid February!!! After several calls, we were scheduled for service today. When nobody arrived - we were advised that Viking canceled the appointment 3 days ago, never advising us of the change. Not only does the product fail to meet its reputation, the customer service at Viking is reason alone never to buy another Viking product.

Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. Its broke down 3 times in 4 years, even when it worked it was junk, didnt even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. Youll be sorry if you choose Viking. They dont stand behind their products and its costly to fix anything. I wouldnt be surprised if they go out of business soon.

We remodeled our kitchen and have replaced all of our appliances with new Viking models to include: a 6-burner, 2-oven range; a 36 built in freezer, a 36 built in refrigerator, 2 dishwashers, a microwave and a double electric oven with French doors on top. I have had problems with not one, but ALL of my appliances within the first two years of owning each of them. The problems that were covered under warranty eventually got fixed, but the service provided in Rancho Santa Fe by the southern California servicer recommend on the Viking website (Executive Appliance), has been slow and unreliable. I was without a freezer for two weeks and only got it fixed because I repeatedly called them to chase the electrical board part and their technician (after losing several hundred dollars worth of food). The refrigerators hinge had a metal part that literally broke apart and fell on the floor. Again another, several week wait to get this fixed. Both dishwashers stopped working within the first two years and have been repaired and are working, but one has control buttons that constantly stick and the paint labeling the buttons is rubbing off. The electric oven does not heat evenly and the food at the back gets cooked faster, so you have to rotate your cakes and cookies or use the convection feature to minimize burning at the back. The small oven in my gas range does not work consistently, so I just use the electric ones now. So, if you intend to use your appliances regularly, I would advise avoiding Viking. Like other reviewers, its just a fancy name badge on your appliance, whats beneath is not well constructed or reliable. I am so DISAPPOINTED and will NEVER again purchase a Viking product. I cannot imagine how they will stay in business with such unreliable products. I am just furious about the time and effort Ive had to spend getting things fixed that are not even old. I guess I should have kept the very old appliances - - at least they worked.

We rent a house and all its appliances are Viking. I like the quality of their refrigerators door. One time, they came to change one of the components and so far, it’s still working.

Viking was on sale and that led us to have a look at it. The construction of the range and the write-ups on it seemed generally good. Although, the one in Consumer Reports sucked and so it caused us to think about it. But I chose to ignore their relatively negative reports on the range. The sales representative was a very knowledgeable guy and took us through not only the Viking Ranges, but several of the other competitor ranges to look at the different features, trade-offs, and sort of helped with getting rid of some of the marketing stuff that doesnt matter as much as the functionality.We love it. Its been nice to use and cooks really well. The only thing that were having some trouble with is a piezo igniter on the front left. I was wondering what to do about that because it doesnt work very often at all. I might need to have somebody come, have a warranty look at it. But other than that, its fabulous. Were enjoying it and would recommend it certainly to other people.

I got a Viking Refrigerator because I thought it was a better brand and architecturally they look very nice. Their team scheduled delivery very well but when I called to ask about questions, they didnt seem to know as much on the sales department side. I hoped they would have known a little bit more about the refrigerator so I can try to troubleshoot, instead of me trying to call 1-800 number since I had a little trouble at the beginning. It wasnt cooling properly, but I called it in and they came. And its working fine now.

We purchased high end appliances for several years for the different homes and construction projects that we’ve had. And though we haven’t purchased a Viking product before, it was always under consideration. We have a Canadian log home and the people that built it had put those contractor grade appliances in, and we wanted to replace them with high end appliances. We decided to go with Viking Professional. This was the first time we’ve purchased a Viking and they had this thing where I could buy a refrigerator and get a dishwasher. However, if we had to do it over again, I don’t think we would purchase the Viking because its not as good a quality as the Thermador that we’ve had or the Sub-Zero.I’ve got a column Thermador refrigerator and freezer in our other home and the seal on it is phenomenal. If I shut it and I reopen it right away, I can hardly even open it. The seal is so good. I also have a Frigidaire and sometimes I have a hard time opening it too. The seal is so good as well. The seal on the Viking unit, on the other hand, is not that good. When I opened it today, there was condensation on the outside of it and I had to wipe it off. We didn’t even have our air conditioning on and it was only 77 degrees outside. I do like the lower freezer but for a high end unit, I find that a little disconcerting. I think I needed a service call. There is something wrong and this is brand new. It’s even noisier than my Thermador. My Viking unit is the built-in type but I haven’t gotten the cabinet built around it yet, so I was hoping the unit would be quieter once the cabinet is built. We bought a Viking Refrigerator, a Viking built-in oven, a Viking microwave and the dishwasher. And I already had to call about the dishwasher because the bottom rack broke. It’s noisy and the top doesn’t glide in and out very well. A Viking representative came out and he said that is pretty much the way the Viking dishwashers work. Every one of them, you have to push really hard to get that top rack in. But my Thermador is not like that, so I would not recommend Viking. I hate to say that because I was really excited about it. When I run my Thermador dishwasher, I never know it’s on. But when I run my Viking dishwasher, I can hear it running. We paid a lot of money for it and I’m not happy with it at all.

Back in 2003 we remodeled our kitchen and put in Viking appliances and we have nothing but trouble with all. The only appliance that was not Viking was the microwave because at the time Viking did not make them. We have not had any trouble with the microwave except to replace a light bulb. The refrig has had to have 3 ice makers and the door needed 2 new sets on hinges and appears to wearing out again and there is concerns of the door falling off, the convertible meat savor drawer has had repairs done to drawer glides multiple times and still not working properly. Just in the last week the refrig evaporator and compressor went out and I have a quote to fix it for over $1500. The cooktop we have had to replace the stainless trim around the glass once and it is in need of replacing again. The oven clock, timer or the self-cleaning has not worked since the time we bought the appliance. The dishwasher has worked but the control panel on the inside of the door has cracked and it has holes on the panel from what appears to be dry rot. To replace all these appliances would cost well over $15000 this does not include the cost to have someone install. Furthermore the refrig, dishwasher have wood panels on them to match the rest of the kitchen cabinets and Im not sure whether these cabinets and the color can be recreated without costing thousands more. For a product that promotes itself as being a top of the line company I would have to rethink my branding.

Communication Error - $700 to fix. Weve had this Viking fridge/freezer as part of the Viking Package about 3 years ago. Weve had constant problems with resets and its culminated in a Communication Error. The repair tech said that because its a communication error the two main processor boards have to be replaced because the software is not sophisticated enough to determine where the error is. Both boards, the Main Controller Board and the Interface Controller Board have to be replaced. Tried calling Viking but no joy.

I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.

I read all the reviews I could and while most were positive, there were a few negative. The negatives gave me a little concern but I had to believe that a quality brand like Viking wouldn’t make a bad product so I went ahead and bought one. It is a great product! I’m so happy with it! It’s not noisy like some reviewers said. It dries just fine unlike some reviewers said. I have to deduct that some people either had defective units or they are chronic complainers. My unit works great and I am very happy with it!

We’ve had our old Viking Range for at least 14 years. We did some comparisons this time but still ended up with Viking because of our past ownership. The quality of the new range is top-notch and it has the ability to do the low simmer on the burners, which is really nice. In the oven, the slide rails are really nice, for the racks, too. The Viking dealer was terrific, knowledgeable and very nice and we had done a lot of background research so we didn’t really have many questions for them. However, we had a problem with the oven igniter so we called them back and they had somebody out to fix it the very day that I called. They were completely supportive.I love the burners and the oven itself and I’m getting used to using convection. The old oven didn’t have convection so I’m playing around with temperatures. I really like the new ranges quality and some of the features but there could be some improvements. One of those is the oven fan runs for a really long time after I turn the oven off and it is annoying to have that constant fan there. The oven window and the oven light are really miserable. There might be better ovens out there, in terms of the oven light, oven window, and that annoying fan. But other than that, it’s really nice and sure is pretty.

I was looking into a more professional level of cooking appliances. My husbands parents have had Viking for years and he really liked them so we just went with that one instead of a Wolf. Theyre all very similar but I liked the name recognition and experience of Viking. The dealer was excellent, very knowledgeable about the product and helpful with questions.Our Viking range is of excellent quality. We have a dual range and a cooktop thats propane so we really like the feature of the convection and all the options in the oven. We like the size of it too. We have six burners and it definitely functions with big holiday events. And when we had any repair issues, which had been minimal, they were very quick to get us a repair guy here and they did a great job.

I absolutely love the Viking range. Besides the look, I love the cooktop in it. I ordered extra racks and got all the rollout racks, which I love for baking multiple sheets of cookies at one time. I also love all the different ranges that you can put your oven on with the convection, which can be the low, the medium, or the high. It gives you so many options. All the burners come off so nicely and I havent had problems cleaning it. People should get Viking if they were thinking about it.

I have been to quite a few places and then I came across the range. I did a little research online and found that the product is reputable and reliable and thats when I decided on Viking. I selected the model and then I went through my home builder. They bought it and put it in for me. Then one of the sparkle was not lighting up. The people came out right the next day and had it fixed in a jiffy so it was great. The quality is excellent. I love it. I like that the power outlet is able to get my pan really hot quickly.

We purchased a Viking Range before and we decided to buy another one this time due to its self-cleaning feature. It also has a middle burner and I love the quality of the range.

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

We wanted a built-in refrigerator and something that would be good quality. We were gonna go with Jenn-Air but we heard that the compressors on the Vikings were better. We were also looking at Sub-Zero but we heard that there was a lot of maintenance that needed to be done every year for their compressors. The people that we talked to said that Viking didn’t have that sort of maintenance requirement and we heard that Viking was really good. So, we went with them. We were also looking for something that was fairly wide and the one that we got from Viking was a pretty big unit. We have it for a while now and our experience has been good. Its quality is okay although some things get really frozen at the top of the refrigerator. There was also a squeak in the door, and people came out and fixed it. After that, we havent heard as much squeaking as before and the refrigerator has been doing all right.

We’ve heard good things about Viking refrigerators and have seen them in other people’s houses. We’re happy with our refrigerator. We like how all the shelves are laid out to keep it organized. It is a good product and I would recommend them.

In 2006 I purchased a 36 4 burner with griddle range, the under counter dishwasher, the large Viking fridge and outdoor pit - all Viking. I strongly recommend staying away from all Viking appliances. I have been dissatisfied with every single one of these appliances! They are very expensive and I am now on a first name basis with my repairman. When I attempted to contact Viking, their customer service was beyond inept. They never ever returned my phone calls and when I reported this to the BBB, I finally got a response. After a long discussion, I was supposed to get a return phone call. Well 3 months went by, then 6, then 12. I reported it to the BBB again. So lo and behold, I got a phone call. Nothing was done. There was excuse after excuse. Regardless of money, there are better alternatives to Viking. Talk to your local appliance repair company and they will tell you who to look at and who to avoid. I promise that they will not recommend Viking. Proceed with caution.

We at Hickam Communities is a military housing community. When I talked to the residents on Friday afternoon, the Viking refrigerator was installed Thursday. They are very happy that it worked and everything is working properly. I talked to Kevin, the director of the installation, and we love working with him and his team. He’s very punctual, he understands the needs that we have being a military community. Its amazing. I was also gonna follow up with him and let him know that we didn’t have any issues this weekend with the refrigerator and that everything’s been good. Having the Viking team and Ferguson for the installation has been incredible. We’ve changed the time on the last minute and everybody has been super accommodating. We couldn’t have picked a better installation team and company to get the refrigerator from.

I bought a new house and the builder offered Viking. Compared to GE, I picked Viking. However, its not so great so far because not only were the refrigerator shelves broken, I also get a lot of inconsistent temperatures inside. And everything freezes at the the top and bottom shelves. Things are going really bad. So, theres no good circulation of cool air. I sent an email to them a couple of months ago to see if they can send me a replacement but I dont have anything yet. I had a dishwasher that also broke down within a year. I had a lot of difficulty getting through to Viking. I was trying to tell them what happened. It took them a long time to understand when I called them. I asked them if they can just replace the dishwasher because Ive been waiting long to get it fixed. They sent me to the customer service but they couldnt understand what I was asking them to do. They were reaching out to the appliance repair guy when I was asking them to replace it in the first place. I had a very frustrating time. Thankfully its repaired now but it took them two months to get it fixed. I always thought Viking was a very good brand. Im very disappointed. Im not really recommending Viking to any of my friends until I think otherwise.

The main thing I like about the range is that all the burners are the same size, 15,000 BTUs, and they all have the simmer function.

We were deciding on Wolf and Viking, but we chose Viking because of the reputation, quality, and the offers they put in there at Best Buy. Those made it easy for us to make a decision. The sales reps were very great and knowledgeable. They knew what they were doing and gave us so much options. I love the range. However, Ive never used the griddle yet because I need to clean first and make it shiny but there were still some residue coming up. Other than that, anybody can go closing their eyes and they can buy the Viking. Its very good quality-wise.

We were looking for those high-end ranges and we looked at the model. We liked the self-closing feature the most and the other brand name didn’t have it, which was why we chose Viking. The quality of the range is not bad but it doesn’t have a lot of features. Compared to my old one, which is about $3,000, the Viking range doesn’t have a timer, a warm-up feature and a clock. We had an issue with it in the beginning but we asked for service and the guy fixed it for us, but I don’t know if it is a strong range. Also, once I roast or bake something, the grease spreads out and I have to clean the oven very hard every time. Mine is a 7 Series Viking Range and it doesn’t have self-cleaning, but my old one has that.Some repair people come with knowledge and some have different opinions. I did not buy the Viking refrigerator from the same dealer, so I did not register my refrigerator but they have a warranty for 10 years. The handle came off after less than a year of using the refrigerator and it did not come with any instruction to fix the handle but I figured out how to fix it. After I fixed it, we saw something wrong with the Viking Range. So, we asked the guy if they have a special tool for that or just a screw. He said no but I figured it out myself.

I thought Viking is a good brand but the refrigerator saw two changes already and Im not happy. They take too long to come and check it. I am frustrated. It’s the third refrigerator and still nothing is happening.

Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.

I got a very basic range and I like its quality. It heats up quickly. But I noticed when I put a pizza pan that I could fit in my old oven in this oven, it goes up onto the lip of the shelf.

I purchased this Viking Electric Range 30 with Induction Cooktop in August 2014 as display model. I was told by the salesman that it had a full warranty. We also discussed with a Viking rep who was there setting up other models and he indicated the benefits of the range. In January the left burners quit working and there was a flash code for the burners. I called Viking to inquire about the warranty and found the unit was registered to another person who bought it 1 year earlier. I did not know it was pre-owned and would not have purchased it if it was. From the Viking customer service rep I learned it had a history of two repair calls including a replaced control board ($800.00 part cost). The code on the induction top indicated that it may be a generator board (there is one for each side) with a part cost of about $1200.00. They also indicated it was out of warranty. I have talked to the store, Viking techs, independent service tech and there has been no resolution to my issue. The code has changed since the initial event. Since there seems to be a need for a second module, is this a problem with this model or is this one a lemon. Viking did have a 5 year limited warranty on the induction top and modules in the past this but no longer true. I would like a resolution to this issue.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

A family member introduced me to Viking ranges and their aesthetics and performance convinced me to buy from them. The people at the dealership were great and knowledgeable about the product. Weve been using our range for a month now and so far so good. Weve tried all its features and they all work very well.

We have had Viking for the past 12 years. I chose to buy Viking because I love to cook and I love the way you can cook and the refrigeration and the ovens work. This refrigeration we have has improved a lot from the one that we had before. My favorite thing about it is that the fruits last a little bit longer than a regular refrigerator and that the door works better because it’s make out of solid material. But I’ve been having a lot of trouble taking the stickers out of the inside of the refrigerator. I had tried everything and I still have two and a half stickers that I haven’t been able to take away. Also, its a little expensive but I will highly recommend Viking.

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

I wanted to share a review of my Viking range because it was such a big investment. We purchased a gas sealed burner VGSC5304BBS range back in the fall of 2011. My wife loves to cook and she thought a Viking would last forever. She patiently waited over 10 years to buy her dream stove. Weve had nothing but problems with both the broiler and the bottom burners. Both burners have required constant repairs and the broiler still wont light on the convection setting. Weve had to replace the bottom oven pan because it had a broken weld and we replaced the convection fan cover because it was rubbing the fan.The stove looks nice and it definitely gives the impression of quality but its reliability is horrible. I filed a claim with the BBB but Viking refused to help me. Save your money and buy a different brand... any other brand. Also, it has been recalled twice for safety problems. Terrible investment at over $6k.

Four years ago, we were redoing our kitchen and I saw the Viking refrigerator at the appliance store we were at. At the time, Viking seemed to have a better warranty. The Viking refrigerator is a good product and were pleased with its quality. It does a good job keeping things fresh longer than our previous refrigerator. It was a little difficult though to get the Viking reps on service when we had to get the refrigerator serviced, but they eventually got around to it. I had to wait over a week for an appointment. And then, they had to order a part which actually never came in. And so, after about six weeks, they ultimately replaced the refrigerator rather than try to find a part. They did the right thing in the end.

Ive had Viking appliances before and I like the overall quality of their products. The refrigerator that I got from them is also nice and well-built. Id recommend them.

Ive had a couple of Viking Refrigerators and it got one compressor on it. For its price its a good refrigerator. I bought it to keep my food cold. When I ordered it, I knew what I wanted. I did my research, I went in and bought it. While its a professional-looking refrigerator I wish it had two compressors -- one for the fridge and one for the freezer. Id recommend it still to a friend.

I chose a Wolf range and they had a part problem and couldnt get the range in in time. So, my second choice was Viking. The oven is great but the burners are hard to regulate and I don’t like them. I had somebody from one of Vikings vendors come in to look at it and make sure it was operating correctly, and it wasnt completely operating well. They fixed it. I still am not completely satisfied though. The deal was I wanted a different range to begin with, and somehow, this one arrived. I was moving into a new house, so I had to have a range to get a certificate of occupancy. So, I ended up keeping it. But my struggle with it is I can never get the burners to go low enough just to simmer. Im constantly playing with them and its irritating.

VDB450SS - Id like to save time on writing about what is WRONG with this appliance. All I can say is that this dishwasher has never been reliable since day one. Problems are various. We have to spend so much time and money on fixing it ourselves. Today will be my last attempt to try to make it work. Theres no help or customer service from Viking company, other than youre out of warranty and luck!. I would never buy or recommend anyone to buy anything from Viking. I am surprised that they are not already out of business.

Viking in California called and told me they would send me a matching freezer and it was delivered October 6th. I simply forgot to update the review. I am happy with the fridge and freezer, but I will still likely not purchase Viking in the future due to the prior issues. I just do not trust them as a company quality is extremely lacking in all appliances except thier ranges. (My dishwasher just broke) so clearly I will be looking into Wolf or Sub Zero or Miele or Bosch next go round.

Its just a fridge, and frankly a poorly designed product, that for some reason costs an order of magnitude more than others. My Viking is 19 years old but the first failures started in the first year. Shelf units and other plastic parts crack and break and the price of replacement is half the cost of a brand new fridge of another brand ($600 for a plastic drawer cover! - be warned!). Im about to haul my $15,000 fridge to the dump because the back is rusting out, it leaks water onto the floor whenever it defrosts, and the control panel no longer responds to key presses. Ive taken my fridge apart. Im a former VP of Engineering for a few product development companies and in my opinion there is nothing in this fridge to justify the price. Its just a fridge. Cheap electronics, poor mechanical design, and for some reason this company is able to charge a huge premium for their product and extortionist prices for replacement parts. Save your money! Buy something else!

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

I like that the burner of the Viking range is bigger than the other ones so I bought it. But I dont like the range. There is too much problem with the oven. Within six months, the oven is not working properly and there is a problem with the cleaning. The large shaft doesnt come out. So you have to maintain the range. When I turn on the burner, it goes right away sometimes but sometimes it takes four attempts to put on. Viking sent me some specialist and they told me there is a problem with the part. But the range is just one year old and its expensive too. I never recommend this product anymore.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

Viking’s dealer was very helpful when I called them. All warranty work was approved and I was supposed to have them repaired through Viking. But, I am still waiting for the repair people to call me back and schedule my next set of repairs for the gasket of my fridge. Also, I am waiting on Bob’s Repair who was supposed to contact me to repair the stovetop that needs to be regulated. I called at the end of September and I have been waiting for about three weeks. That aside, I like my fridge although the stainless was a little heavier. I am happy with my Viking appliances and I would recommend them.

A Viking refrigerator came with our home, and Im very happy with it. The first time Ive called customer service, someone pikced up the phone and theyre seem to be helpful, friendly, and knowledgeable. My experience with Viking has been excellent.

At the beginning, I wasnt happy with Viking - they didn’t have good reviews. After I went to the store, the guy convinced me that they had changed and they were doing a better job with them. He told me to try it out and that if I didn’t like it, they would take it back. The refrigerator was making a noise and that was bothering me. We had a GE for 16 years and it was fantastic so when I started hearing the noise, I figured I made a mistake. We have called somebody to come and check it out, but they said everything was okay. I dont know if they adjusted something but after that, it’s been working pretty good. I like the bottom drawers of the refrigerator. It’s like a long drawer and has a nice size since I can put a lot of stuff in there.On the other hand, the toe grille was not put in properly. One side is lower on the floor and the other one is higher. Even though we try to screw it in, it doesnt do anything and it just keeps coming down. I was thinking of calling the other day about that because it was bothering me. But other than that, Im very happy with my Viking. I havent had any problems yet and I have it almost for a year now at the end of August.

The ice cube crusher/cube maker has broken twice. The first time it was still under warranty but it took over a month for the company to send a repairman. The second time that the ice crusher/cube maker broke, it was just out of warranty. The very rude Viking phone representative said that the part (ice cube tray with auger) was back ordered for over 3 months due to the faulty design of the unit noting that the plastic parts keep breaking. The cost of this plastic until was ~$450.00!!! We reinstalled it and it still doesnt work. What a piece of **. I would never recommend purchasing this professional refrigerator/freezer. DO NOT PURCHASE!!!

My mom has a Viking range and I really like it. It’s bigger than 36-inch and she uses it when everyone comes over for Christmas and Easter. It just works so well. It would boil a pot of water within minutes which was way different than when I boil a pot of water on just a conventional oven. I felt like I was waiting for 20 minutes. So, I got one too and we really liked it. However, I got a replacement because for three years that weve had it, the door would fall off every three months and Viking couldn’t fix it. A whole slew of things happened throughout the first six months that led to more things, and it just broke. I asked Viking to replace it because it was not repairable and they’ve already repaired it 12 times. So finally, I got a new version of what I had bought and it’s working. I didn’t get to use the oven as much as I wanted to, but when I did, the convection was also one of the features that I wanted Viking for, and the self-clean which I really love. The cooktop is strong and it has a different side burners. The one at the back for simmer and then I have the oval one for a grill effect. The design is really nice. It’s low in the back which is basic to turn it on and clean it, and that’s all I have.The dealer was so sweet and she worked so hard with me. I had a lot of anxiety with my range and the appliance guy said, “You’re really lucky that you’ve got this replaced. No one gets a replacement.” It’s a $5,000 purchase and every time their techs would come out, it would be $200 just to assess it and it’s a high price to pay. So, to those who wanted to buy a Viking, they have to have some money to back it up if something goes wrong. They can’t just have it under warranty at Sears because Sears doesn’t cover a high-end appliance like Viking.

Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.

I went with a Viking Refrigerator and Ive loved every minute of it so far. I like its sleekness and its look. Plus, all of its components are on the inside of the door when we open it up instead of being inside the fridge.

Poorly constructed. Gas ignition/temperature control does not work and has never worked. I purchased my range in 1997. Since then I have replaced the bi-metal gas valve 5 times and the two bake igniters 4 times and broiler igniter once. At present the right burner does not go on unless the gas valve is tapped manually with hammer or butt end of screw driver - so looks like the igniter or gas valve or both are no good again. Also, the oven door never closed evenly, leaking heat. It leaks enough heat to have burnt the exterior finish off the door. One of the oven door hinges has been broken for ever. The oven temperature is always inconsistent. The control knobs, since new have been loose with a lot of play in them. The oven floor is deformed/cracked from the heat of the burners. The wall panels are loose and sloppy and impact the sliding in and out of the racks. Viking does not offer, never has offered support, but rather will refer you to a service tech that does not understand how to get the gas range to operate properly. Dont buy it.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

Four years ago we bought Viking appliances and Christine, the Stephen King creation, took over the dishwasher. One replacement and 4 repairmen later, blowup. From my wifes FB post: We had a little post-Christmas surprise today... the Viking dishwasher backed up, flooded our newly refinished hardwood floors, newly painted basement and new carpets. You could of water skied through our kitchen this morning. Then the laws of gravity took over and you could have water skied though my downstairs office. Guess what the Viking Distributor is getting for a New Years present... I hope he has a big, solid and waterproof desk!

My Viking range is great and I really love it. Its a beautiful stove and I love the classic look. I have more of an elegant kitchen and I think it really adds to the whole look of the kitchen besides being a great appliance as well. The convection oven part is a lot better than the Frigidaire I had before. I also like how the simmer seems to be a lot better cause I can put the flame really low.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

We had a Viking Range installed in 2006 and weve never really been happy with it. The temperature control in the oven stopped working. So, we went to our local appliance store and looked for alternatives but then our appliance store operator, B&B Appliance in Escondido, told us that Viking is much better now. We really liked how Viking fit our needs. We wound up getting fooled twice. When our new Viking Range was delivered, we turned the convection fan on and it was rattling against the grill as it was badly installed. Thus far, temperature control of the oven has been absolute crap. Weve done two big cooks on it, a turkey and a roast. After about an hour, the oven temperature seems to have dropped by 100 degrees. Also, we turned on the range burners the first time we used it and those cracked off showing us rust. While its running, it makes a clank as the temperature goes up, sounding like a contraction or expansion of steel. Additionally, the convection fan switch on the front panel failed. We had another tech come out and put another switch in and that failed within an hour while the tech was still here. This Viking has cost me a fortune.

I wanted to get a really good refrigerator that would last a long time. I know Vikings top of the line products and so weve purchased refrigerators from them. Our first one had a water dispenser on the inside of the door. When we tried using the dispenser it wouldnt work as the water line kept freezing up. We ended up getting another refrigerator but a different model without a water dispenser, which is what we really wanted. The second one worked fine and then it stopped making ice. A service guy came out five times, replaced the ice maker twice, replaced the track twice and he said the water line was fine but he couldnt understand why its not making ice. So hopefully, this third refrigerators a charm. I hope it stays working and it seems to be fine. It makes some weird noises sometimes. It probably has something to do with the water line and the connection for the ice maker. But other than that, its producing ice. So far, so good.

Viking is the better brand and I give it a high rating. I like everything about my stove and it is very nice -- premium stoves do not have a lot of push button screen on them as those are problems and they are not made for heat. I had a premium brand once and I threw it out as I did not want to fix it again. So I bought a Viking. Visually, it is nice, including its knobs and color. Initially, when I did my research, I did not even know where they are from as I thought they were manufactured overseas. But when I went to purchase it and I started doing more research, I found out that they are all over New York. Anytime I go to a restaurant, they have Viking stoves, and those stoves are here forever! It will be the last stove you ever own.

We got a Viking Refrigerator three months ago. The freezer stopped working, we called the service and the lady who talked to me on the phone was rude. They sent someone and he found that the fan was broke. They came again last week, they ordered a new fan and they put it in. The fan was working, but the problem was not solved. The problem was the freezer temperature was 14 degrees higher than preset. And the refrigerator part, the upper shelf temperature was 10 degrees below the preset, so all the yogurt are frozen. I called them again and they will send another company to fix it. Its an expensive piece we paid for. Its not even as good as the cheap refrigerator we bought from Fensa. I suggest quality control.

We bought top of the line Viking Refrigerator & all other Viking kitchen appliances about 6 years ago from Airport Appliances with 10 year extended warranty for additional $2K Associated Service Corp. Warranty. First year, the ice maker does not work properly & froze in the door which we couldnt use any more. Then, the water line busted & flooded/damaged our house which we had to file insurance claim.Now, it stopped working & was blowing hot air. We contacted Jags Appliance Repair 510-494-9574 who charged us $135 service call & said that compressor, serpentine, heat exchanger, evaporator needs new which will costs another $1700 for repairs (parts covered), not to mention the spoiled food. I called Airport Appliances 510-783-3494 that they cant do anything & that we should contact Associated Service Warranty that we purchased from them for $2K. I called Associated Service Corp Warranty 800-325-4363. They said they only cover up to $160 only, but the service agreement states otherwise that labor is included... I contacted Viking Bay Area Regional Manager/Sue ** who said that Viking parts are covered & can pay only $350 towards the repair, or buy another Viking refrigerator half price. (No thanks to purchasing another Viking products & never recommend this expensive piece of metal that doesnt work.) I forgot to mention that bottom metal piece is rusting too!

For my kitchen renovation, my design company that they use, Fergusons and the chain of them here in the southeast, the only ones they had everything in stock was Viking. And when I purchased the stove, I got a free dishwasher. Headquarters had to call a lot and I had to have people here all the time. They were really concerned. When you open the fridge, the drawer to pull out, which is cold and you can keep cheese and meats in it, I cut my fingers and they were concerned and had headquarters call. And then, the repair people -- everything was free -- coming out all the time from Fort Myers. The guy called it metal burrs that havent been sanded down. That was quite a worry. They called me from Mississippi. Its very rare and it just wasnt finished. And depending where you place your fingers, you could cut them on metal to open that inside drawer. So, that was a bad experience.Also, the freezer didnt shut properly and the tech had come out several times. It was the most finite adjustment on something. But I could have lost a couple of hundred bucks worth of food because the alarm kept going off. And he came and fixed it, and an hour and a half later, the alarm went off again. He thought he fixed it. So, it was really challenging for the Morale in Fort Myers to contract repair people with Viking here in this area. That was maddening. And then, the dishwasher, an extra button for quietness fell right off on the floor, and it was a glue problem. The Morale had to come again.Its free for me under warranty. It just was disconcerting and all the appliances were brand-new. I heard him talk to headquarters and he said, Yes its a glue issue. And he said, No, I cant reuse it. Its covered in labrador fur and cat hair, which as soon as it started to hang out and the labrador would walk against it and it hung down from the bottom. It didnt seem to make much difference in the quietness. Its an incredibly quiet dishwasher anyway. But they had to order a new one, so that took a while, and they had to come back and put that in. That was a surprise, all that happened right away. But everything got fixed and Ive been very pleased since. Its a super quiet dishwasher and I like the red light that shines on the floor that shows when its on.And then, all the new fridges, all brands, the alarm for the freezer and different ways to adjust the temperature of that meat drawer and the freezer. And then, I like the microwave. Its so nice and simple. There were higher-end ones with the convection fan in the microwave, and I got simplest because I picked over the stove with the vent pan under the microwave. The way my kitchen was designed, it seemed the best route rather than a hood.The stove is unbelievable. This induction stove is the best thing in the planet. I heard good things about them and everybody I know whos renovating was getting new appliances, and new stoves are getting induction, and were just in shock about it was the fastest weve ever seen to boil water or cook. So safe, the way the magnetic field isnt hot. The oven is incredibly fast too. Its interesting. You dont have to preheat at all. The fix-it guy is a surprise too. He was fabulous, a longtime veteran and knows all his Vikings, and he was stunned. He was so puzzled about the freezer not closing. He thought of it truly as a challenge, a puzzle he had to solve. Because when he thought he fixed it, just 90 minutes later, it broke again. So truly, puzzled, and worked on the phone a long time with Viking in Mississippi and tried to solve it. It was the most infinitesimal thing, some tiny adjustment of a gear in the bottom drawer of the freeze. One tiny little gear off compared to the other side and it meant it couldnt close completely, and then it couldnt stay cold.That was his first time ever had to have that. Also, the button that fell off, he was also puzzled. We couldnt figure out where it fell off from. Just one day, I was just looking, and Id hardly had the dishwasher, and there it was hanging down the bottom, then it came completely off, and I called him up. When he came, You sure that came from this? He figured out where it was, couldnt save the old one or the new one, and it took a while to come. But ever since, things have been okay.

My husband did all the research then we went to an excellent Viking dealer in Connecticut. They delivered when they were supposed to, the products were fine, and the prices were right. We bought an entire kitchen, including a Viking stove and a microwave. The quality of the range is excellent and I love the five burners and the convection. Were very happy with Viking.

An open letter to Viking Range regarding the Viking built in refrigerator. I recommend everyone that is fed up with Vikings horrible quality and lack of customer service email the CEO, COO and head of sales. I am writing to you in order to share my deep disappointment with my Viking 36 built in refrigerator. I purchased my refrigerator way back in 2005, when we were remodeling our kitchen. We looked at both Sub-Zero and Viking, and in the end, chose your product because we perceived it to be of higher quality, and were impressed with the fact that it was built right here in the U.S.Over the course of the years, the defrost function stopped working, the ice maker water valve failed, and the door hinge has been serviced 5 times! We received a call informing us that the hinge would need to be replaced once again, but we had the option to spend $4,000 to receive a replacement unit. As a customer who spent nearly $8,000 on a unit that we expected to outlast the remodel, we are shocked to be faced with the choice of either experimenting with yet another hinge, or spending $4,000. We have a 7 year old daughter, and in my mind, having this unit in our home any longer is out of the question, knowing that the hinge issue is still unresolved. We have lost faith in the safety of this refrigerator. I have attempted to work with your customer service team on a resolution, but the only response we receive is that, as long as the unit isnt irreparable they wont replace it. In my mind, this unit is beyond repair, given the countless issues described above, and the safety issues with a minor child in the home.I think it is important as the CEO of Viking that you hear the direct voice of the customer. It is very unsettling that Viking has put us in this position, and has far from lived up to its promise of superior quality.

I had a Viking in the home I purchased and based on the existing refrigerator I had, they offered me a discount to stay with them. The older refrigerator was not very good at all. The models that were manufactured between 2001 and 2007 were total crap. And they knew there were problems. The owners had significant repairs and costs. I had issues with the thermostat, compressor, evaporator, and hardware falling off. The evaporator was 1,500 bucks to replace and Ive done that twice. When it came down for replacement, Viking offered us a 40% discount to stay with them and give their product another chance. So far, Im very pleased with the new refrigerator. Their representatives were very helpful and I like the people from Middleby. Ive had a very good experience with Viking.

We saw Viking ranges at our friends houses and among the other brands, they looked the nicest. So, we decided to buy one and our experience with the team at the Viking dealer was perfect. also, the overall quality of the range has been great. My wife does all the cooking and she likes the range. And if she is happy with it, I am happy.

The refrigerator is stainless steel. It fits in the space. It keeps things cold and it makes ice. When I had a lower shelf that was unglued, Viking sent somebody out under warranty to replace the shelf and its been fine. The technician was responsive. He was on time and he got the problem fixed right away.

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

The quality of the range was okay, but after a few months, the igniters were not lighting up properly. Then one time, I opened up the door and it came off, so I dont think it was a good range that we got. They came once to fix the door and then they came out again to fix the igniter. I wish I had a better stove.