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Bosch Dishwasher Model SHE3AR72UC
Bosch - 100 Series 24in Front Control Tall Tub Built-In Dishwasher with Hybrid Stainless-Steel Tub - White
Bosch 100 Series 24" Tall Tub Built-In Dishwasher: Get your dishes thoroughly cleaned without drowning out your conversations and TV shows. This remarkably quiet dishwasher features an adjustable upper rack, 6 wash cycles, and delayed start times to accommodate big messes and busy schedules.
Manufacturer: Bosch
MODEL: SHE3AR72UC
MSRP: $499.00 USD
Bosch Dishwasher Model SHE3AR72UC Error Codes
CODE: E01, E02, E03, E04, E05
PROBLEM: The E01, E02, E03, E04, E05 faults codes mean that the dishwasher has suffered a power module failure. The programming of replacement power modules has been locked down by Bosch so in the event of an error code of this type it’s recommended that you contact a Bosch approved dishwasher engineer.
CODE: E06
PROBLEM: Door mechanism problem.
FIX: The sensor/switch that detects whether the door is locked before starting a cycle is damaged or faulty. Check for obstructions and replace part if necessary.
CODE: E07
PROBLEM: Dishes not drying due to faulty fan.
CODE: E08
PROBLEM: Water is not filling above level of heating element.
FIX: Most likely a problem with the heating element, or filling issue.
CODE: E09
PROBLEM: Water heating problem. Most likely related to heating element.
CODE: E10
PROBLEM: Heating element problem.
FIX: Check for blockages/build-up/limescale that could be stopping water from interacting with the element properly.
CODE: E11
PROBLEM: Thermostat or temperature sensor faulty.
FIX: Replace faulty part if necessary.
CODE: E13
PROBLEM: Water temperature exceeding 75C
FIX: Have you connected your dishwasher to a hot water supply? If so switch to cold.
CODE: E14
PROBLEM: Reed switch flow sensor fault
FIX: Check contacts on the reed switch connection are clean.
CODE: E15
PROBLEM: Water leaking through to dishwasher base.
FIX: Empty the base of water. If error occurs again then your dishwasher has a leak.
CODE: E16
PROBLEM: Water inlet valve fault.
FIX: Check inlet valve and water supply.
CODE: E17
PROBLEM: Water level too high (overfill).
CODE: E18
PROBLEM: Water level too low (underfill).
CODE: E20
PROBLEM: Electrical short or break.
CODE: E21
PROBLEM: Circulating pump blocked.
CODE: E23
PROBLEM: As error code E20, but this time the electrical problem is with the drain pump.
FIX: Replace drain pump if necessary.
CODE: E24
PROBLEM: Drain filters blocked.
FIX: Clean the filters.
CODE: E25
PROBLEM: Dishwasher not draining properly.
CODE: E26
PROBLEM: Water switch/regulator problem.
FIX: Check water switch and replace if required.
CODE: E28
PROBLEM: Fault detected with turbidity sensor.
Related Error Code Pages:
Bosch Refrigerator Error Codes, Bosch Dishwasher Error Codes, Bosch Range Error Codes, Bosch Washer Error Codes, Bosch Dryer Error Codes, Bosch Microwave Error Codes, Bosch Water Heater Error Codes, Bosch Heat Pump Error Codes,
Related Troubleshooting Pages:
Bosch Refrigerator Troubleshooting, Bosch Dishwasher Troubleshooting, Bosch Range Troubleshooting, Bosch Washer Troubleshooting, Bosch Dryer Troubleshooting, Bosch Microwave Troubleshooting, Bosch Water Heater Troubleshooting, Bosch Heat Pump Troubleshooting,
Related Repair Pages:
Bosch Refrigerator Repairs, Bosch Dishwasher Repairs, Bosch Range Repairs, Bosch Washer Repairs, Bosch Dryer Repairs, Bosch Microwave Repairs, Bosch Water Heater Repairs, Bosch Heat Pump Repairs,
Related Parts Pages:
Bosch Refrigerator Parts, Bosch Dishwasher Parts, Bosch Range Parts, Bosch Washer Parts, Bosch Dryer Parts, Bosch Microwave Parts, Bosch Water Heater Parts, Bosch Heat Pump Parts,
Bosch Dishwasher Model SHE3AR72UC
Extremely quiet, right size for a small family while being roomy. Racks dont adjust but no need since they are spaced well and provide several options for dish and pot placement.
I bought a Bosch Dishwasher model Avantixx SMS53A02GB/01 three years ago. After three years used only for domestic purposes i.e. once a day, the machine started leaking water on the bottom side. Following the heating system broke down and the Bosch engineer suggested not to repair the machine as it will have costed more than the actual value. How can a RELIABLE manufacturer like Bosch produce a bad product like the Avantixx and also charge you £100 for letting you know that it has broken down beyond repair in just three years? Shame on them. I will not advise anyone to buy one of their dishwasher machine.
I have a bunch of these in a commercial strip mall I own. They work very well for bathroom sinks and are easy to mount and set up. I have had one failure with this brand and that was after 8 yrs of use. This wouldnt supply a shower but is great for light use and you dont have to find space for a tank or worry about it always heating water and wasting electricity. These units only energize when the hot water is being used.
Washer and dryer are five years old and I cant count how many times they have been serviced. I paid over two grand for Invented for Life appliances that have been nothing but repair bills for me. I will never purchase this brand again.
Bought this several months ago to replace worn out dishwasher. Very expensive. Fits relatively small volume of dishes. Does ok job of cleaning but not better than a basic GE profile when new. Does NOT dry the dishes, even when using the sanitize feature and rinse aid. Have to spend extra time drying dishes at end of cycle! This dishwasher is a bust and a ripoff so far as Im concerned since they charge above average price for below average performance.
I bought a washer/dryer from Teds appliance, both are Bosch. I have had nothing but trouble with them. I believe I narrowed it down to the washer. It decolorizes, tears, and leaves oil marks on the laundry. It moves across the floor and smells like a sewer. Brand new items look 10 years old. Bosch wont do anything since the diagnostic found nothing. They will not compensate in any way, and I am being forced to buy a new washer.
I ordered a $3,300 Bosch double wall oven through Lowes in Feb. 2012 in preparation for our new kitchen in our new house. The oven was installed in May 2012 and I immediately noticed a defect in the surface of the interior panel of the door of the lower oven. I called Bosch for a service tech. They gave me the name of the closest person. He and his grandson came out on May 31st and said they had never seen an oven like that before. I told them not to work on it if they did not know how. They said they could put the new part on, but they didnt even know how to take the door off the lower oven. They ended up dropping it and shattering the layers of glass in the door all over my kitchen floor. I called Bosch and they said they would send the parts for a new door and have a tech from San Antonio come out to put the new door parts together. I was without an oven door for nine (9) weeks. Parts were sent separately in about six boxes. The tech from San Antonio came and got the boxes, and we took some in too. Finally, a teenage looking boy came with the so-called newly put together door. It rattled, had a sharp edge and a gap between the interior metal panel and the glass. I told him it was not right, but he insisted it was. We had to go out of town for three months, but I called the corporate secretary and told her about the poorly put together door and she said she would make sure we got a new door when we got back home in Dec. 2012. We have called repeatedly only to be told someone would be in touch with us very soon to make the necessary repairs. They now say they wont replace the door with a new one as they have been promising. They are terrible to work with and nothing is getting done. I will never buy another Bosch product and will tell anyone I meet not to buy their products.
After roughly 4 years my Bosch dishwasher SHE4AM16UC/03 stopped working. First, the detergent dispenser door stopped opening, then wash cycle would short into a few minutes of activity, no real washing, and going straight to the Clean light. Bosch advertises its warranty for parts as 5 years, which in all practicality is not usable, because to get a faulty part for free you have to have a technician over to diagnose the problem and make repairs. The price is $99 for a visit fee and $120/hour labor afterwards. In my opinion, Bosch does not provide efficient warranty support for its appliances. It should be clearly stated as 1 year, not 5 years for the above reason. The dishwasher is poorly made and is a disappointment. I had units that never required any services or repair in 30 years from different manufacturers. I will not buy another Bosch appliance and hope that my experience with this dishwasher and the company will help other buyers make informed decisions.
Right out of the box, our brand new Bosch tankless water heater (2700 NG model) did not work. Our plumber called their customer service. The person he spoke with, and subsequently my husband spoke to as well, was extremely rude. He told us that we would have to order a new one (it would take four days to deliver) and that we would have to pay the plumber to reinstall the new one as well as pay for shipping on the new unit. Who has that type of customer service? It was brand new and just out of the box and it is defective. The hardware store where we purchased it told us it was an issue that we had to take up with Bosch. Talk about being between a rock and a hard place! After hours on the phone with both Bosch and the hardware store, Bosch agreed to send us a new tankless heater and the hardware store agreed to pick up the overnight shipping cost. We are still out the cost of having the new tank installed. I would never purchase anything that bears the Bosch name on it. And yes, I did my research about tankless water heaters. This will be the first of many websites that I will tell the world about the poor customer service by Bosch. Do yourself a favor and purchase any other tankless besides Bosch!
Cleans well and is very quiet, doesnt dry the dishes as well as our old dishwasher no matter the detergent or brand of rinse aid used. The dishwasher was on sale but original price was $600 and I think for the performance it should have been in the $400 group of dishwashers.
Bosch Axxis Plus washer and dryer - Bought the pair new back in 2002. Worked flawlessly for 6 years. Then drum wouldnt turn on washer. Repair guy said motor brushes worn out, need to replace motor for $300. Searched online, found AppliancePartsPros and bought a set of brushes for $40. Once again, working perfectly.Brushes wore out again in September. Replaced them, and washer worked until this past week. Relay bad on control board. I was kind of upset, seeing as I just replaced the brushes less than a month earlier. But weve used this washer practically every day for 12 years. I just wish you could replace the relay and not have to purchase a new board. Cheapest one I found was ~$500. Hmmm..... I can replace it and Im sure the washer will work fine once again. Or, I can spend $1,000 and buy a new washer.Brought home the new Bosch washer yesterday. Love it. I will keep looking for a new control module for the old washer. Then I can replace it and have a washer in the garage for all my shop stuff. Couldnt be happier with my Bosch washer and dryer.
I have a Bosch on demand hot water heater under warranty. Service was promised everyday for the last 4 days. The service desk promised the technician would call me as well every day. I have waited in my house for 4 days for him. So far, no tech, no call and the number they gave me to directly contact him does not function.Many people ask me about the heater and if it is better than a tank heater. I will never recommend Bosch to anyone after this. The service is non-existent and insulting. Buy a Rinnai.
We got a Bosch Refrigerator vía our Builder, is the brand they carry. Is a Bosch French Door Bottom Mount! Every one we use the water dispenser the water drips constantly. We are trying to figure out what to put there. Every time that we use the ice dispenser the ice flies all over our wood floor. We have to pick up the ice constantly from the floor. The Bosch technician came to our home yesterday and said nothing could be done. That it was normal, I told him is NOT. We own an LGE and Whirlpool for over 10 years and never had that problem. That said he said, Buy bigger glasses. Really?
Just bought an entire kitchen of Bosch appliances. Microwave. Range. Refrigerator. Dishwasher. Biggest and most costly error Ive made this year. The refrigerator was delivered WITHOUT HANDLES. And no grill. Whoops, what? You wanted HANDLES?? The display, as mentioned by another, does NOT illuminate despite what the directions say. The interior is very cheap feeling... much worse than the two year old Frigidaire its replacing. Call to customer service yielded attitude, deflection and excuses. Pass the buck. All at my expense. Referred me back to the dealer (you know, because the dealer is the one with bad QC). They want me to take ANOTHER day off work to meet someone to deal with their product inadequacies. Wouldnt take it again if it was free.
We bought a Bosch gas range four years ago. I did the research and consumer reports said it was the best. Within the year, the front door wouldnt close completely. We had the company we bought it from come and fix it; it was still under the one-year warranty that time. Life was wonderful, except that the front knobs were a little loose from the heat that had been escaping with the door not closed.When the new hinges failed (again, less than a year after being installed), I called the store again, and had them come back and do it again. They gave me a hefty bill for it, which I disputed, since it was only a matter of months since it had been fixed. The one-year warranty was only from the date of purchase, so I paid it.Last summer, the door started its migration from the frame once again so, being the clever ** that I am, I propped the door shut with a kitchen chair. We really struggled to shut it enough for Thanksgiving dinner, and hadnt used it since. Our Vermont Castings gas grill was our primary cooking device--everything from apple pie to ziti--ever since.I bit the bullet last month and had them come again. They did half the work as they had to order a door repair kit (obviously, we are not the first to experience this). Now, with the new door kit and replacement knobs, we are looking forward to another 10 months (hopefully) of having an oven. Our broiler hasnt worked since it was fixed, but I havent complained about it because I cant afford to.
The machine could clean better than it does. My roommates leave crusted and dirty plates in there for a couple days and then the dishwasher has trouble. The top shelf is a great place for silverware.
Our Bosch dishwasher gets all the dishes clean and removes the most difficult BBQ and smoke stains from all of my racks and cookware. It also is so quiet we dont have to wait until we are out of the room to turn it on. We are very impressed with this dishwasher over all of the others we have used.
I purchased a Bosch stove from the builder of my new home. Apparently there is a problem with the controls that turn the burners on. I was told by the Bosch rep that this is a safety problem that needs to be addressed. After weeks of trying to get this resolved and hours of waiting on hold and for a repairman I just keep getting the runaround and am living with a product that I was told by Bosch and the repairman that has a safety problem. This is the fifth Bosch product I have purchased and will never purchase another. I purchased this product new from the builder in 2017 and was told by Bosch that by checking the serial # it was produced in 2015. Why was I sold a unit that was over 2 years old?
Food does not get off my utensils especially my knives. It looks as though they are rusty when it is food. A no handle dishwasher with buttons on the bottom of the handle does not light up. In a semi-dark kitchen, you cannot see the buttons to select and start the dishwasher. Poor design. I used to have an Asko and I think that it was bigger and brighter. No light inside and no lights outside. Other than that I dont feel one way or another about the appearance. It is really quiet. That is the reason I bought it over others. It does have its drawbacks.
I purchased a refrigerator back in June 20019, we installed it in our kitchen in December 2019 and the freezer did not work, we called the dealer and they did not take any responsibility for the damage, they told me to contact Bosch directly. I called customer service and they just offered me a repair, the refrigerator is very expensive. Almost 10,000 dollars but they do not exchange it. Only repair it. Today is the 2/27/2020 and still it is not been repaired. The company they contacted for the repair is a second party company, they just fix appliances. I have been eating out just because I can not use my refrigerator 100%. It is the worst experience for me and I have expend a lot of money as of today not only eating out but also calling these companies every week and trying to figure this out.
We started with a Samsung, but that didnt even last a year until the motherboard went bad and would have been over 350 dollars to replace. We have this Bosch and it works great! Gets the dirtiest dishes clean, quiet, and looks great. We have had it over a year now with no problems.
It is so quiet! Very roomy & configured to get a lot of dishes in at one time. We have the stainless steel. The look of the dishwasher is very sleek, no buttons at all on the outside. Inside the dishwasher is roomy and configured to load glasses, plates and pots and pans after a family dinner with no problems. We use cascade and a dishwasher liquid for glass spots. Our plates, glasses, everything comes out gleaming! The best feature? The dishwasher is so Quiet! Seriously! There is a small red light that shines on your floor while your dishwasher is in use. That is how I know it is on. Love It!
Our Bosch dishwasher has held up, but our Bosch stove has not. It is only 11 years old and we are replacing it. At the time it was a fairly expensive ($1,599) compared to other models. It was only a few years (probably shortly after the one-year warranty) and one of the top burners went out. Then after using the self-clean only for three or four years the lock went so it was not possible to use the self-clean function anymore. The worst feature was that we replaced the igniter four times! My husband is very handy and could do this without problems. However the last two years, the igniter would stop working with greater frequency and the last time it smelled gas when we replaced it, so I am not using the oven at all until my new one arrives. I do use the oven a lot - we bake all our own bread, but an oven should last longer than this. I never felt the broiler worked well either. All and all I was disappointed with this purchase. Appliances do not last as long as they used to (I am told that 11 years is the average), but I would never spend that much money for an oven again. Going with a cheaper model of a different brand now.
We looked long and hard for a new range and decided on this based upon the reviews we saw and reputation on Bosch. We use it a lot, especially for stews, pasta and other sauces etc. Unfortunately, this range cannot simmer... I wrote to Bosch and it was suggested that we buy one of their woks. Not interested in cooking pasta sauce in a wok. We bought an outdoor cast iron replacement grill and have been using that on top of the range, but we invested a lot of money for a great range and have to pile up outdoor grills so our dinner doesnt burn? Also – beware of the broil, for garlic cheese bread and most fish weve always kept the door cracked open a bit. Cant do that anymore. Open the door the broiler shuts off. This stinks. We are so disappointed.
During shifting of house I moved all my household items along with Bosch front loaded 7.5kg washing machine that I purchased just 6 months ago. During re-installation I was told the its motor has come off the drum and it will cost 7500 INR to replace it.. I had warranty but Bosch representative said this item is not under warranty. Also the way Mr ** the service person from Powai Mumbai reacted was terribly upsetting. He kept on saying, You should read the terms and conditions in the manual. I will never buy any Bosch product ever and I would strongly advocate for not purchasing Bosch products to everyone..
Didnt clean anything. You had to wash the dishes before putting them in the dishwasher. If you rinsed the dishes they would come out dirty. There was no difference in the normal wash to the heavy duty wash or even quick wash. It was a regular sized dishwasher, 22 inches wide I think. Stainless steel showed every water drip fingerprint and pet nose print. It was pathetic. No assistance from Bosch for its warranty was useless. Changed the motor and no difference. Only thing it was good for is to be run over by a loader to flatten it.
Service and installation of the product will take long time (7 to 8 days), nobody will call until we remind them regularly. This happened to me when I bought a fridge from Bosch dealer in Bangalore. The product was delivered to me on time but the installation person came after 8 days, and suddenly my fridge got complete shut down after a week. When I called the service department they told, concern person will call you in 48 hrs but it took 6 days for a person to come after 3 emails to customer care center.
When searching for kitchen appliances during a recent, major kitchen remodel, we decided on Bosch which turned out to be a very poor decision! Two convection ovens, gas cooktop, dishwasher, microwave, and vent hood. After being in service for less than 2 years, both the dishwasher and microwave have required major parts replacement. Dont fall for the hype!
Have had my Bosch front loader clothes washer for over 5 years. Bought it because I wanted to do my part to minimize my foot print in water usage. Yep. A pain the whole time. My saving grace on major repairs is that I bought an extended warranty thru Lowes, although theyve had trouble getting the right part from Bosch. (Certified Bosch repair is expensive and not readily available even in Houston.) Dryer has not been QUITE the pain of the washer. It does dry close really well. Just breaks down once a year and tangles your clothes.Longest wash cycle I have EVER seen... 45-60 minutes. The spin cycle works well enough, but your clothes get all tangled together, so they are more wrinkled. (So the efficiency of the dryer didnt speed up laundry duties. Dryer sits empty while I wait on the washer to finish... the opposite of washers and dryers of the past.) Right off the bat, the washer began to smell and the clothes, too. (Everyone must know this by now. Four years later, Tide comes out with a washing machine cleaner. Now the machine to clean my clothes needs a cleaner!!) Called for warranty work. Of course, they said it was MY fault. Too much detergent. NO. Wrong detergent. NO. Too large a load. NO. Too much fabric softener. NO. Well, then they say, leave it open between washes and run an empty wash with Clorox every few days. Excuse me? THIS is saving water??? Have to use a bleaching scrub and bristled brush to clean the rubber gasket around the door from the mold and mildew every couple of months, and run an empty wash to clean it before washing clothes again. (What do you think it looks like INSIDE where I cant see or reach???) So, we NEVER leave a washed load in for more than an hour, because it will need washing again.) Also run a bleach wash at least once a week (another delay), as a preventative measure, and supplement with small amount of baking soda. AND the clothes often dont smell clean. EVERY spot needs pre-treating. Towels are particularly tough to get smelling clean, and often the hand towels dont come clean in the most used areas.About every fifth wash load, the finished load is soaking wet. Since I cant tell when it malfunctioned, and if it did so with detergent in it (low sudsing detergent), I have to wash the load again. Another hour-long delay. P.S. Front loaders need to be raised, set up on a platform. Extra expense in purchase (and delivery and tax). You STILL have to lean down to drag the wet clothes out, and it locks you out (as it would have to) so you can never add a last minute item of clothing or extra cleaning product. Now, my start button is beginning to be difficult to press to start the process. AHHH! Well, I am off to read other blogs on other washers. Hubbie says GET ANOTHER WASHER! We have struggled long enough. And the Lowes warranty is expired. I will dismantle this one so that no one can ever get stuck with it.
I have booked one washing machine thru Vijay sales, Indirapuram, Ghaziabad, Uttar Pradesh, India on 9th March 2018. And was committed a delivery date maximum by 19th March 2018 by Bosch representative Mr. Alok ** but till 25th March I have not received my booked product and instead of providing my machine he I asking me to take refund and also on said date he has misbehave with me. 1. Request you to give me my booked product. 2. Is this is a way your representative treat your customers. 3. I have said him that I will escalate this matter then his response was that this will not at all help me by writing to anyone. 4. Worried about my decision of buying Bosch machine... While selling if I am getting this type of service then what will happen in future. Seeking your positive response with solution on priority. A what action to your employee who is spoiling the reputation of No.1 BRAND.
Its the worst mistake my wife and I ever made, buying a Bosch dishwasher! It has never cleaned dishes from day one. You have to put 1/3 of the dishes back in or wash by hand. This was a very expensive dishwasher. We would never buy a Bosch product again.
I purchased a Bosch dishwasher in January of 2014. Three months later my stainless steel silverware began to rust and glasses became cloudy. I read the manual and made some adjustment to the Jet Dry dispenser, but it made no difference. Lowes sent out two different repairmen and they could find nothing wrong. I showed them the silverware and glasses and they called Bosch. Bosch made recommendations that did not work.I contacted Bosch and they told me in order to return the dishwasher I needed the original receipt. I couldnt find it and Lowes eventually found it in their records and sent it on to Bosch. It took about 6 months working with Bosch to get to this point. It also involved several store managers. Once all the paperwork had been turned in I heard nothing from Bosch. Several weeks passed and I finally called. They told me the dishwasher would not be replaced. Instead, Lowes replaced the dishwasher. Thank you Lowes!I found the company EXTREMELY difficult to work with. I think they knew from the beginning they were not going to replace the dishwasher, but they had Lowes and me jump all kinds of hoops anyhow. I do not recommend purchasing a Bosch dishwasher. The only thing I could figure out was that something had been left inside the dishwasher causing the problem. Bosch denied this and said it couldnt happen. I replaced the Bosch with a KitchenAid. It works great and is made in America.
Purchased a new Bosch French door refrigerator. Two weeks later the ice maker stopped working. Called for service. Noticed the vegetable and deli drawers had frozen everything solid. Noticed all the food in the rear of the device was partly frozen. Rep came out and announced the ice maker was defective, needed to be replaced. Ordered new one. He also explained that the ice maker regulates the temp for the refrigerator. Replaced the ice maker. The ice maker constantly drips all over the refrigerator. The water and ice dispensers do not work well. Ice either comes out at a breakneck speed or not at all. Water sprays out all over the place. Very poor engineering.I still have occasional freezing in the veg drawers. Spoke to the Bosh consumer agent, she was arrogant, rude and generally unhelpful. Suggested to me I not put vegetables in the veg drawers, as they tend to freeze! I asked her if she was planning to send another device out for purpose of cooling the verges. She became even nastier. My opinion, run in another direction if you see Bosch while shopping for appliances. Also, my daughter apparently bought a Bosch side by side and hates it. Rues the day. Wish I had spoken to her first.
We purchased a Bosch 800 Series HMB8050 Built-in Microwave on 6/2010. On 5/4/2011, their service contractor changed a blown fuse and again on 10/30/2013. We did not have to pay for these service calls or parts. It stopped working again 2 weeks later. On 12/09/2013, they come out and replaced the PC board, switch, and fan. That cost me $99.00 for the service call. Five days later, the glass plate would not stop turning and light would not turn off. Right now we have it unplugged. When we called their customer service department, they said that this is considered a new work order and that I would have to pay for all service charges and parts which could cost us up to $500.00. We paid $1,100 for the appliance and $250 to have our cabinet adjusted to fit the unit in the wall. In 2010, we also bought a Bosch wall oven and dishwasher and have had no problems with these appliances. This has been very frustrating, highly inconvenient, and very expensive. At this point, we are still trying to figure out what to do next. We either will have to pay to get it fixed or buy a new Bosch!
Very quiet dishwasher - I think quietest on the market. It also has a fail-safe to prevent leaking. Was easy to install - I was able to do it myself. The top row cutlery rack is also a great feature to have.
Because of good reviews we purchased our first Bosch. We were told how durable and outstanding they were. A one year warranty was given with the purchase. After 3 months we had problems with the control panel. Then the pump malfunctioned and a new pump was installed. Within this year we have had more water in the bottom and not pumping out. Called Bosch and they had their certified tech....hmmmm who made three appointments and never showed up. Then when he came it was for a whole five minutes to say we needed a new pump. Three weeks later he came and installed a new pump and was there a few minutes, never checking the complete cycle. It still doesnt drain out, so we called our own tech and he informs us that it is now a complete computer board. Oh we also have had to have our racks replaced as they rusted. Then the new racks dont match and dont have a track to stop the dishes from rolling out. We are through and have made a whole family pledge, never again a Bosch… dump Bosch from our lives and buy American who treats their customers with respect.
Scrapes on my brand new Bosch dishwasher. The outside is very, very delicate. I have already gotten 3 scrapes on the front panel, in just a few months. The front has no protection to keep this from happening and I now am very sorry I got this dishwasher from Lowes although it does clean the dishes very well. Not sure if I can use appliance paint to cover these up or if it will make it worse.
We purchased the dishwasher last July. It will not get the dishes clean unless they are basically clean before you put them in. And it will not get them dry -- ever. Within a month, we could not get it to start because the door would not close. The tech said it needed to be leveled. Two months later, the door wont close. Tech has to order a bracket for the door. Two months later, same problems -- tech removes some of the parts of the top rack. Two months later, same problems. I have asked for a replacement and no one got back to me. Today, same problem. I think they are just trying to put me off until the warranty runs out.
Bosch 800 44-Decibel Top Control 24-in Built-In Dishwasher. This is my first Bosch dishwasher. It is Super quiet, you know its running due to the led light that signs on the floor. It seems to clean very well. We use the cascade platinum pods and rinse aid on auto wash. All works fine. The annoying stuff, the power cord is like 8 long so you will have to replace the cord with a six footer unless your outlet is directly behind the unit on lower right hand corner. Salt for the water softener will have to be ordered online and shipped to you.
We purchased a Bosch dishwasher in August 2018. The dishwasher has been chipping my dishes (Plates, Bowls, Glasses). I finally called customer service and the technician came out today. He ran the dishwasher for 10 minutes then says he doesnt see a problem and has never heard of dishes being chipped. He places a call to some department and then concludes that no other such complaints have come in. He recommended I wash on delicate and space the dishes so they dont touch! I called customer service after he left, only to have an extremely rude rep AND manager talk down to me. Stating that they have NEVER had this complaint and its clearly something I must be doing. The manager literally shouted at me. Unbelievable! I will never buy this crappy brand again.
We purchased a Bosch dishwasher from Lowes in October of 2016. The configuration was somewhat clunky but we dealt with it. We followed all manufacturer recommendations for use and had no problems until April 2019. After loading it and running it the cycle ended before it should have, when I opened the dishwasher it was full of dirty water and the dishes were not clean. I checked the book and online. Followed the directions to empty the water and check the filters. There was nothing blocking the filter. I tried to run it again, stopped after 10 minutes again full of water. Again followed the steps. Called Lowes. Was told that since it was more than a year old I needed to contact Bosch. I contacted Bosch who claimed the problem appeared to be in the control module. They offered a few (3) Bosch Authorized Service Centers, I called the one that was only 30 miles away (closest), after 30 minutes on the phone with model number and serial number they told me the part I needed was no longer available and if I wanted a service call it was $100 up front and they could not get here for two weeks. My husband found the correct part online, ordered it from Bosch ($110 plus shipping), he installed it and the problem was still there. You turn on the dishwasher and it runs for 30 seconds, then claims it is sanitized. We then called a different repair company and they could not figure out what was wrong. We went back to Lowes hoping for at least the offer of a discount from a new dishwasher. No support, they said we should call a local appliance repair company to fix it. I told them I would call a local appliance company to sell me a new dishwasher. Apparently 30 months is the length of time a dishwasher is supposed to last. Very very disappointed with Bosch and with Lowes.
I have had 6 repairs on my bosch dishwasher in 4 years. The management does not stand behind their product. Do not be fooled. This is not a high end reliable company. Stay away.
I have a housekeeper whom is used to a simple oven. If she touch the wrong button the clock goes off. I can spend one hour trying to fix it. However, it doesnt adjust itself. Unfortunately the oven does not work unless the clock is set. The service man has been here twice already and will not come again for less than 100.00. I have been cooking for 56 years and have never had a problem with an oven not working because the clock isnt set. Buyer beware. This oven is way too complicated. As of now I am waiting for a new service man. Incidentally, the instructions stink as are their videos. I bought six bosch appliances and am even so sorry.
It does not clean dishes as well as other, cheaper DWs weve had. Doesnt have any features I find useful. It holds less stuff than any others Ive had. It is modern and nondescript looking. It is very quiet - you can hardly tell its running. That is the only thing I like about it. It doesnt clean well, but has a very long cycle, well over two hours. It doesnt hold enough dishes, so has to be run daily. The worst part about this brand is the customer service. It is the worst service I have ever experienced in my life, and I am 65 years old. I have spoken to several of their service people, and all have been unbelievably awful. One of them was so abusive she had me in tears, and I do not cry easily! I will never, ever, EVER, buy another Bosch product again!
I bought a Bosch oven in 2005, it has never worked correctly. I had a repairman out the first year and was told it was within specs. He did nothing more than shoot the interior with an infrared thermometer! This year our Thanksgiving was completely ruined because the oven would not hold a constant temperature. I had a repairman out and was told the thermostat was bad. Also the switch was bad. Total price for both was $60.00 IF you could find them. The company no longer makes them! After trying to contact their customer service department I finally got a response after sending their corporate office a note to send someone physically to customer service to check on them because they were either not there or all dead! I got a call back from a supervisor telling me that indeed the parts were no longer made and I should buy a new oven! So I am to understand that this is an appliance company that does not know how to make thermostats or switches that work. I see from the other reviews that they have made a habit of this. I agree with the others, I will NEVER buy another thing this company produces under any name. This includes Dremel tools. They do not care about their customers.
Bosch has a pathetic customer service. We purchased a washing machine from Bajaj Electronics, Forum Mall on Friday 19/5 and it got delivered on 21/5 and since then we have been waiting for the technician to fix it but every time the guy make false promises. Its been 5 days of the purchase but no response. I would recommend to my near dears never go for Bosch appliances.
I bought a washer & dryer and paid more than usual expecting a great quality product. To my dismay the washer completely broke down (meaning the repairman said the only thing that did not need replacing was the shell of the washer). The washer turned 5 yrs old 10/15. I purchased the 4 yr extended warranty, so it had expired. There is only my daughter and myself, so my laundry is light. When I contacted Bosch they put me off for a month before reviewing my file and then today they said the best they could do for me was give me a 20% discount on Bosch parts! The Bosch for washer & dryer with stands were $3000. I laughed. I would not recommend anyone ever buy a Bosch product because they do not stand behind it.
Upon repairing my dishwasher, the repairman punctured/broke a different part than the one he was repairing. The company made no effort whatsoever to repair the damage in a timely manner and did not return for 2 weeks to fix the part he broke. I called the company throughout the process and no support was given. I was shocked by this poor performance. I had heard they are a good company; however I will never purchase anything from Bosch again.
The control board went out on a 3 year old dishwasher SHX46A05, 5 year warranty. We were denied warranty service unless we paid a company to come out, test the unit, then pay them again to come out with the replacement part. I figured out what was wrong in 1/2 hour reading online. I offered to send them the defective part and they could test it at Bosch and save us $100s. They refused, denying us warranty coverage on the parts unless we payed labor.
Bought a Bosch SMV46G00G dishwasher, thinking Bosch would be good. My previous cheaper SMEG dishwasher, could be switched to ECO setting and left to run its long cycle whilst I went off to bed. Result? Clean dry dishes in the morning. So I did the same with my expensive Bosch washer. Result? Soaking wet dishes and machine in the morning. Ah! but it saves you energy costs, say Bosch. Thats no good to me if it doesnt do the job, is it? I could take it all down to the local stream and save even more energy and money. I expected a machine that was capable of switch and forget. Instead I have to wait until its finished before I can open the door and let it dry overnight. Poor, stupid design. Why not have a mechanism to open the door automatically after a drying time? Too difficult? I think not, it was standard design on USA machines. Recommendation? Dont buy.
WFMC3200UC Washer NEXXT series - I believe this must be the first front loader Bosch made. If Id known at the time of purchase I NEVER wouldve paid the major bucks I paid. I think its 7 years old. My Mother has a top loader for 22 years. Beautiful, I think we replaced one part on the thing all these years. Anyway, I despise this washer. Its too small, takes almost 2 hours to cycle AND smells like mold. I have the top & back panels off to remove the out take drain tube which is visibly covered (inside) in black mold. Problem is the way its put together is like no other Bosch washer. Two weeks ago I found a video online which showed how to remove the thing and today I go to my bookmarks and NO VIDEO. Im about to throw myself on the floor and have a complete meltdown. WTF happened to the video? Ive looked for thirty minutes all over internet to no avail! Its a servicing video I know that and those are hard to come by. Help me lawd! Thought I might feel better writing this however I feel like upchucking. Thanks anyway. P.S. NEVER OWN ANOTHER BOSCH appliance EVER. Unless they paid me BIG bucks. **.
As my wife and I are empty nesters and owners of a new home three years ago we splurged and bought what we thought would be our last washer and dryer. Next 700 series. They were highly recommended almost everywhere we looked. Total farce. These machines are worthless. Ditto to almost all of the prior listings and complaints. Bosch totally unresponsive to requests for help. They should be restricted from selling future appliances until they get quality under control.
We bought a Bosch dishwasher on 12/ 28/16. We have had it serviced twice because it will not turn on. Please do not buy a Bosch dishwasher. Called twice and they said it has to be serviced first. Really its not even a year old, JUNK!
My Bosch Nexxt 500 washer is five years old. The first time when the warranty just expired, the first repair came up at $160. Now, the machine is broken again. The repair guy said the control panel is busted and needs to be replaced. Total is another $530 in addition to the $98 I paid today for the guy to show up. Just one advice for all of you reading this: Never buy Bosch appliances! This is the worst machine I ever had in my life!
I purchased Bosch Dishwasher model number SHE4APP02UC in 2011. I’m having problems with heavy buildup of black gunk. Also there was mold on the inside of the dishwasher and I’m wondering if anyone else is having this type of problem with this model. Also there’s water in the very bottom circular area that does not drain. I’m wondering if anybody has a problem as well. Thanks!
Bosch Axxis Electric Dryer- For the first 2 years the dryer worked very well. I cleaned the lint filter after every use. Apparently there is a design flaw where the lint can blow inside the machine & build up next to the heating element. The first time, the safety shutoff tripped & when I checked why the machine wasnt on anymore, discovered a burning smell. For $120 the nice service man cleaned it out & showed me the burned lint. One year later the same thing happened but the lint hadnt started burning yet. I had it cleaned out & the service guy said it would need to be cleaned every year. At $120 for 15 minutes of work, this is not tenable. One year later (today) I smelled an acrid odor. I turned off the dryer; the safety shutoff did not work this time. The smoke coming out of the dryer set off the buildings fire alarm. Im not spending another penny on this poorly designed machine, only to have it burn down my building and putting several families on the street. Bosch admits its not a good thing that the lint can easily reach the heating element, but wont admit it is a design flaw. They advise yearly servicing. I will replace the dryer with a different brand; never buying a Bosch dryer again.
Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.
I have all 800 series appliances from Bosch that are all just 4 years old. Refrigerator is noisy, plastic shelves are cheap and break easily, and shelf spacing is limited - its hard to fit a gallon of milk in. Dishwasher: was very quiet and now sounds like there is a heavy storm in the kitchen when it is running. Plus the racks are weird and dont hold dishes well. You end up washing half loads all the time because otherwise plates touch each other in the rack. Double ovens: my wife sloshed some chicken drippings on the glass door when unloading it and the grease got between the glass panels. I called Bosch about the oven door issue and my warranty was up by sixty days and they refused to fix this under warranty. I have never had problems with appliances before (GE Hotpoint; Kenmore). I paid top buck for an All Bosch kitchen. Its all junk.
Nice and quiet. But without a heater, you must open the door when washing cycle finishes and there is steam coming out, so be careful. It requires Finish Jet-Dry for drying - so we wash every glass again before drinking out of it.
The Bosch dishwasher seemed like a good idea. Its a reputable company, right? Furthermore, it fit my dishes and glasses. However, it never dries things. It is always dripping with moisture when I open it in the morning. The continually wet dishwasher has already ruined some of my good knives and stainless silverware. The store where I bought it came out and checked it. They claim its operating as intended. The company, when I called, informed me that you MUST remove the dishes the minute the cycles finish. That means that I have to babysit the dishwasher and it has ceased to be a convenience.
Our dishwasher caught on fire and we found out it was under recall. We are eligible for a 40% off rebate towards a new Bosch dishwasher. But, after 6 phone calls, I still cannot get this form (which I need when I place an order). No one can offer any help besides supposedly emailing the form again. Now Im wondering if we should even get a Bosch at all. So, we have been without a dishwasher for a week. It will be at least another week (probably 2) because the whole process involves snail mail and placing an order online.
Excellent washer. Great looking. No heating element so it saves energy. Expensive however. Saves money in power over its life. These are beautiful washers and fit most decor. I had one that broke, a simple control board. Easy to fix!
This dishwasher leaves dishes dirty each and every time. Foul odor buildup is another issues we have to deal with. We clean the filter and sprayer arms twice a month. Most of the time dishes are thoroughly rinsed before we place them inside the dishwasher. We are very disappointed with our Bosch dishwasher.
Admittedly, my Bosch Oven is now over 10 years old and out of warranty. However, this is the second time that the Bosch Oven has exploded with glass shattering over the floor and the people in the kitchen. Whilst I expect some ovens to grow old, I do not expect them to explode - especially twice now. The first was when the oven was being used and the second time was when the oven had cooled down. The first time, Bosch provided some (around 40%) reimbursement. On the second contact, first impression from customer service was that they were interested, but since then, they have been notably unavailable for comment or response. I wont be recommending a Bosch Oven purchase to anyone - in fact my response would be the opposite.
12 year old double oven needed electronics replaced 6 or 7 years ago. Now two different companies have sent technicians out six or seven times and no one can repair it. Pretty much all electronic boards and touch pads replaced multiple times to no avail. lt resets itself spontaneously for date & time randomly for no reason we can figure out. What seems to be happening is the following: if we are in a cooking mode, such as sabbath mode, and the date and time resets while the oven is on, it becomes impossible to turn the oven off. When the reset screen is on pushing the off button does not change the display, and appears to do nothing. When the date and time has been reset even though the Sabbath mode is still on, the screen does not show it. Pushing the off button also does not change the display and nothing happens. It seems that we need to reset the date and time first and then turn the same sabbath mode on again and once it is on again then it will shut off.The odds of this happening during sabbath mode operation is the greatest as that mode is on for 24 hours at a minimum at a time. Although I suppose the clock could reset itself during any cooking mode. This is potentially dangerous as the oven may inadvertently be left on, and I cannot actually determine that it remains at exactly the same temperature and mode it was in before the reset happened. In fact, earlier the oven we just continue to get hotter and hotter heating up the wall around it until we turned off the main circuit breaker. We paid almost $1,000 for service. What do we do now?
We purchased a Bosch refrigerator while building our house. By the time we plugged it in we had owned it 6 mos at least. This was in August 2016. By Jan 2017 we began having problems. Ice maker had barely worked from beginning. Then refrigerator part broke right after one yr warranty, even though it had only run 6 mos. $700 in repairs. Now refrigerator began freezing everything. So repairs are over $500. But repairman showed us the part that broke and we put gorilla tape over the air coming out freezing everything until we decided whether to pay another $500 or throw this $3,200 POS in the garbage.
I just bought a Bosch Refrigerator and its not even in my house a week and the inside by the water filter is leaking half a bowl of water a day. The inside of the fridge is not cool enough. For example, my mountains are not blue on my Coors Light. Now the fridge is making all kinds of loud noises. I am waiting for a tech to come out to look at it. Took a week because they will only come out on a day when theyre in that area... Pissed me off. They should be bending over backwards for me seeing as I just literally bought the damn thing so I am thinking that I want to send this one back and go with another brand... Very disappointed.
I purchased an Bosch 800 series dishwasher late 2018. This is my second Bosch dishwasher, I loved my first one. It was super quiet and cleaned beautifully. I cant say the same for this one. Last week it stopped working giving me an error message. I tried to troubleshoot myself. It makes a loud grinding noise, sounds like the drain pump. I called the 800 number, the call center tried troubleshoot to no avail. Scheduled service, the dishwasher is still under warranty.I requested the the latest appt in the day, to accommodate my work schedule and long story short the service department is very unaccommodating for customers that cant sit at home all day waiting to a tech. I was told they would send a list of other service vendors to who do Bosch warranty work in my community (Orlando, FL). After 2 requests for the list, still not received. My dishwasher is still not functional almost a week later. Extremely disappointed in the product and the lack of service for what is supposed to be a superior product.
Do not buy Bosch. I have a 4-year-old dishwasher that has had tons of problems draining. Once a month I have to take it apart to fix the drain. Contacted Bosch and they were absolutely no help. They do not stand by their products. Complete garbage and awful customer service.
After several attempts to repair this issue, Bosch gave us a new dishwasher. The problems with the rack have not occurred with the new unit.
After fighting cheap dishwashers for years, I decided to upgrade to a quality machine to stop the bleeding of repairs. Two years and $750 in repairs later, Ive had a circuit board go out on this dishwasher and I cant be more disgusted. Save the money, buy a cheap dishwasher and replace it when it breaks. Dont spend the $900 on a Bosch unit hoping it will solve the issues; it wont, it will be more painful instead.
Before upgrading my kitchen appliances, did search on BOSCH Kitchen gas cooktops, found one had good reviews, after buying from LOWES, within few months, knobs getting hot, and even hotter once we cook more and more, both right and left hand side were getting extremely hot, even above we used to have microwave, under and handle both were getting so hot, unbelievable... we started getting burned 10 to 15times a year, I called Lowes, told us to contact BOSCH directly, I gave several terrible reviews so new customers stay away from this product, this is the most terrible product of BOSCH made, as last week, my wife got really burned by her finger tops try to turn-off the steel knob, and she got really burned for weeks, couldnt touch or grab anything from that finger. Today I am complaining to company and many others NOT TO BUY THIS PRODUCT. This is Worst product...that you cant imagine!!Thinking to hire lawyer and sue the company so, they will take this matter seriously and for other new customers not to invest in this non-safety, disaster product ever can come into the market to sell. MODEL: NGM8054UC /03. Serial: 931000088. - Wish this can help others to stay away and can save lives (if minor kids/adults/seniors -ALL touching the knobs in the house).
I have had my Bosch dishwasher for two years now. Last October (after having it for 14 months) I finally figured out what was on my dishes when I removed them from the dishwasher after running them through the cycle. IT WAS MOLD. I called Bosch, I wrote to Bosch - finally they agreed to send someone out to check out my dishwasher for which I would be responsible for paying the service fee. At first I agreed and then phoned them back and said I would not pay it as I felt the dishwasher was still considered new. They did eventually send someone out - a 19 year old boy who walked into the house knowing what my problem was. He said this happens a lot because people dont bother to clean out the food trap at the bottom of the dishwasher and the accumulating food is causing the mold. Hmmm. Well, he took my dishwasher apart and surprise! There was nothing in the trap. I did not bother to tell him that I thoroughly rinse all the dishes/silver before placing it in the dishwasher. He did not know what to say so he just said he would get back in touch with Bosch. He said possible it needed a new control board. Well after going back and forth with Bosch - and tossing out ALL my dishes, silver and glassware due to it being infected with the black mold - I was told to run it through a clean cycle using a solution. I did this and was afraid to use my dishwasher in case it came back... Well, this morning when I unloaded the dishwasher - ITS BACK! Im not even going to try again - I will go out this weekend and buy a different brand. Now my microwave that I bought at the same time - has gotten steam under the glass on the front door for the longest time. Noticed a few months ago that the plastic around the outside of the window is cracked in two places. Will I ever purchase another Bosch appliance? NEVER!
Since purchasing and installing Bosch freezer and refrigerator columns in December/January 2011, the freezer had ongoing problems; primarily with ice maker and water dispenser, but also with the freezer defrosting periodically. Every 30-60 days I had authorized repair technicians here, sometimes with supervisors, and each time they assure me that they found the root of the problems and fixed it. A month later, either the same thing breaks down or a new problem starts.I was told by a phone service representative that if it couldnt be fixed after three tries, Id get a new unit although its no longer made--no surprise! Nonetheless, on the 4th or 5th call, I was told nothing could be resolved until diagnosis was made. This took place on September 16th when the technician told me that hed have to order all new parts, and rebuild the whole unit, including a back plate that was cracked by the previous repairman, causing water to leak and ice to form all over the freezer.In spite of three calls to the service center and one message left directly for the technician, no one has gotten back to me. I have a $2,000 plus useless appliance, and I had a freezer full of spoiled food more than once. I know Thermador (owned by Bosch or vice-versa) still makes a unit, which looks the same. They have suggested this as a replacement, but Bosch will give me no satisfaction. Not the service and quality I expected from a company of Boschs stature.
After extensive research on the best dishwasher on the market we found that it was Bosch. We purchased one on 1/30/16 from Sears. Upon delivery they told us that the fact that we were told and there was a sign on the dishwasher we bought that we would get a supply of Finish dishwasher tablets that it was a mistake. I was told to call and deal with Bosch on it did not get anywhere with it. Sears had to come back because it was not hooked up properly before I could actually use it. After getting it hooked up it worked good for the few months we used it. We are only in the property it was installed in a maximum of 5 months. The dishwasher began giving us an E20 code and when we looked it up online it said pump or motor problem. I called for service first at Sears and was told it would be 2 weeks at least before service. Called Bosch and they gave us a number and was told the same thing 2 weeks at least. Went online to chat with Sears and was told that the pump and motor had at least a 2 year warranty. Today repairman came said the pump is bad and that the warranty would not cover. They told us to call Bosch directly to talk to them and have been trying all day but cannot get anyone to answer. I am put on hold saying I will be helped by next available person and stay on hold but eventually I am cut off. Frustrating. This dishwasher cost way more than others but we were willing to do it thinking it would be the last one we buy. After hardly using it we are told repair will be between $400 and $500. It is not acceptable. Hopefully eventually someone at Bosch will answer and take care of us but cannot continue calling week after week. It is already going on 3 weeks without the dishwasher we only use a few months anyway.
We bought the Bosch Nexxt 100 Series Washer and Dryer about 5 years ago from Lowes. For the last 4 years we have had nothing but problems. First the washer. I kept ending up with cut marks in things. Almost like someone was murdering my sheets and clothes with a knife. They had perfect cut marks. Bosch offered no advice on what the issue was.Second the dryer. The dryer has been by far the BIGGEST headache! The first issue was that it would work but wouldnt heat up. Bosch told me to remove the back panel and the 20+ screws, shove my hand in there and find a TINY reset button. Ok, fine. FOUND IT! Reset! But then I kept having to reset it every week. Then a couple days ago I tossed in a small load of laundry and almost instantly started smelling something burning. So I open the dryer and I have flames between the back of the dryer drum and back panel. Not the most ideal place to have a FIRE! Not easy to tip a dryer backwards with a pitcher of water in hand trying to throw enough into small holes to put out a fire. BOSCH tells me Lint makes its way to the back of the drum, down the back and into the box where the heating element is. Clean it out, put it back together, plug it back in and resume normal use. Make sure to clean it out every few months. Can we say NO?Needless to say, I will NOT buy another BOSCH appliance. When I go to buy a new dryer I will also be buying a new washer. The only thing these appliances are good for is taking out back with a sledgehammer in hand and releasing some build up frustration!
Bosch Dishwasher SHE3AR52UC/21 a $500 dishwasher from Lowes. From the many reviews of Bosch after I spent Saturday installing this dishwasher to a T. Being a certified aircraft mechanic it wasnt too hard, all leveled and hard wired up. Lo and behold the door wont stay shut and the top latch is sprung in the down and locked position. Called and did the whole thing to get Bosch to fix it but it will be two weeks before I can get a tech and even then he wants to look at it first before they order a part. I ordered the $8.00 latch myself so we will see in two days if thats the fix. By ALL of the latch comments on here Im really surprised Bosch hasnt recall this cheap plastic latch.
We are/were 20-year loyal Bosch dishwasher owners. They run quietly and efficiently. But in early March, 2018 we opened the door and the top panel (facia) came off! We tried snapping it back in, then called our handyman. He found that several plastic parts had broken off or were missing from the panel. So we called Bosch to order a new facia panel. It was just under $100 w/ shipping! First send was broken, 2nd send was missing a section, and the 3rd send was sent with a threat that if we didn’t have this handled by an authorized Bosch service person, our warranty would be cancelled. Our handyman is $50 per call, the Bosch “expert” approximately twice that! So, when our trusted handyman began putting it altogether, he found that each little part of the facia needed to be bought separately! The shiny handle clipped in, the cover for the power button which allowed access to the button, and the rocker buttons all had to be ordered SEPARATELY!!! This is now late April and finally we have ended our nightmare with Bosch customer service. Needless to say, this ends our 20-year relationship with Bosch products made with same cheap plastic as any other brand. VERY disappointing!
After cooking a pot roast I accidentally got pan drippings on the oven door. I wiped them up and closed the oven door and found that drippings poured inside and became trapped between the glass. This is a minor incident and I cant find anyone to help. The manufacturer had no advise on how to solve this. I called various appliance repair services and no one will help.
We had this dishwasher for 12 yrs with no problems until this month, it quit. Parts have been discontinued. The dishwasher looks brand new. All stainless steel inside. A shame it has to go to waste.
Washing machine less than a year old - Just dont buy Bosch appliances. Their customer service? What customer service! One appliance repair company? Really! They came out the day of the big flood, took the back of the washing machine off, took a picture and left. That was May 13th. Today is the 4th of June, 2012. He was to arrive today having called me last Thursday to set up the appointment and he called me to tell me he just opened the box and has the wrong part. Really! Now, keep in mind that I had called him three times a day for two weeks leaving messages when his mail box wasnt full. Then he finally called me back and told me he didnt get my calls. Really! I give the Bosch Company an F for complete failure!
We purchased a Bosch double oven 4 months ago from Lowe’s. It is 2 days before Thanksgiving and it has Totally stopped working! My old GE double oven lasted 32 years. This supposedly upscale & expensive Bosch hasn’t lasted 4 months! The electrician that installed it came out today & said that it was a bad Motherboard. A Bosch repairman is coming in the AM. I am furious!
My children and I nearly lost our lives 3 nights ago in a fire. I went to bed after turning on my premium Bosch dishwasher. I am deaf in one ear. I went to sleep and heard/smelled nothing. Suddenly my 12 year-old daughter came running into my room yelling that there was a fire in the kitchen. I ran down and saw 3 foot flames coming out of the dishwasher. Thank god I had a fire extinguisher, which I had taught myself to use after seeing a Dateline story years ago that most Americans who have extinguishers dont know how to use them. We are now displaced temporarily from our apartment for at least 2-3 weeks during clean-up and without a kitchen for 3-4 months.If one more minute had passed, I would not have been able to reach the extinguisher on the counter and would have lost everything. If my daughter had not been so alert or there, I/we would have died. What makes me angry is that Bosch KNOWS these dishwashers may catch on fire. There is a voluntary recall posted deep in their site for models from 1999-2005 for a very rare ability to inflame. They have made little effort to contact consumers directly. If you google, you will see that the international news media is starting to notice.
Bosch dishwasher 9001117065 (500 series) - Frustration that the materials needed to install say to use a 90 degree elbow with 3/4 N.P.T. threads on one leg... but really this should read H.P.T. (hose thread). We returned one dishwasher thinking the threads were stripped but in reality had the wrong connector. Perhaps need to clarify in the English instructions to use hose pipe thread.
We purchased a new Bosch built-in dishwasher in December to replace our 13 year old GE profile dishwasher. The GE worked great but the gaskets needed replacing $120. Each. So I decided to buy a new Bosch, what a mistake. I called Home Depot and they said they would have taken it back however I would have to pay my plumber to take it out, return it to store and pay him to re-install it. Well, that didnt happen... When I then called Bosch and complained about new Bosch dishwasher that (Didnt clean dishes or silverware) and (smelled awful) the young lady said my plumber must not have installed a trap (wrong). And never addressed the dirty dishes in and dirty dishes out!!!! My wife and I hate this machine and if this company doesnt rectify it for us no one in our family will ever use this product again (Sales come from consumers, referrals come from consumers, positive vs. Negative feedback also from consumers. 46 years never a problem w/ G.E...
If you are going to purchase a Bosch Dishwasher make sure you purchase the five year extended warranty. The service repair tech told us Bosch has changed the motors and pumps to meet the EPA electric use requirements. New motors and pumps are low use DC products with a useful life of 14 to 24 months. The tech said the best thing to do is purchase the most inexpensive unit on the market to cut your losses.
Have Bosch elec oven, & combo microwave/convection oven. Great! The combo oven is so versatile: had them 5 years, some minor probs with regular oven, easily fixed. Was under warranty. Use microwave a lot!
We bought our Bosch Dishwasher from Appliances Connection 2/12/2012, it arrived on 2/22/2012. Our contractor hooked it up on 2/27/2012, he ran a rinse cycle all seemed fine. We ran our first real dishwasher load on the 27th and it kept showing an E-15 error, the dishwasher did not ever finish the first real job. We called Appliances Connection, they told us this is a Bosch problem and they must do the repair work per the warranty. We have had two repair dates with the authorized Bosch repair technician. On March 6th, the Bosch repair tech said that it must be the pump that needs to be replaced. He also confirmed our plumber had made all the correct water connections. On March 14th, another Bosch repair tech came and worked over 2 hours on the dishwasher and could not get it fixed. We contacted Bosch and discussed the problem with their associate. We requested a replacement of our new dishwasher immediately. They made it clear this was not going to happen, as it is new and they will continue to repair until corrected. This is not right! This dishwasher is a lemon. We paid $866 for this machine and almost a month later, we still have only a broken down, unusable dishwasher. (For us that is an incredible amount of money as we are both senior citizens.) Even the repair technicians were frustrated with the way they were communicated to by the Bosch technologist who was giving them instructions on how to fix the machine (they do not have a repair booklet even for their authorized repair techs). I am totally unhappy and disgusted with their service. They should not be allowed to let their customers be held hostage to a brand new, broken dishwasher. What is our recourse now? Please help me in any way to make this right. I see your box below, we cannot afford an attorney. Thank you.
Microwave has a lot of space. You can pretty much fit an entire chicken if you wanted to with plenty of leftover space. It has plenty of power. I did however found that the popcorn feature leaves a several more kettle corn un-pop compare to my old microwave. The fan pushes a lot of air when cooking which is a nice feature since my old microwave did not have enough power to push all air out.
In 2002 we purchased a Bosch dishwasher which we couldnt be happier with. At the same time we were talked into purchasing a Bosch oven which I have never liked. Temperature has always been uneven and I have needed to be sure to turn dishes during baking to cook evenly, especially baked cookies, pies and cakes. Recently, after broiling a meal, the oven just quit. The only thing working was the clock and timer. Authorized Sears service repair came out and had a lot of trouble figuring out the design schematic in the first place. He finally found a broken selector switch but was told the appliance and all repair parts have been discontinued and is unable to be repaired. An e-mail from Bosch replying to my complaint simply reiterated that the oven has been discontinued and to try ordering from discontinued parts websites. No offer to compensate or assist in locating the part, which I have been unable to find on my own. Now our home has been sold and the buyers are requesting we replace the oven, forcing us to spend upwards of $1,000 on an oven we wont be using! Buyers beware of Bosch. Customer service is useless to say the least.
We bought our Bosch Ascenta Dishwasher two years ago. One year and one month to the date of purchase it quit working. Called them. They came out and fixed it. Argued with me but they fixed it. One year later, same problem. Now its out of warranty and they wont fix it. Wont even really discuss with me. How can a name brand, like Bosch, not be able to build a dishwasher that will last more than one year? Or two? And when I get customer service, how can they not care? Amazing? I asked for help and they told me to get an analysis and then UPPER MANAGEMENT will determine whether they are going to help me. Crazy. Does the president/CEO of the company have to review every single case? What a joke. I will NEVER purchase or recommend a Bosch appliance again in my life EVER.
Worst customer service! I had an appointment yesterday for my washer and the technician was supposed to call me the night before or morning of the appointment to give me a two hour window. My appointment was in the window of 8-12. I have taken a half day off to be there. No one called. I then called customer service at Bosch and was on hold for 25 minutes just to get disconnected. I called again and was on hold for another 25 minutes. The representative said the technician had an emergency. She put me on with her supervisor who said she was sorry and scheduled me for the next day for a window of 8-5. She said Bosch should have notified me and stated she understood my frustration and admitted over and over that this was their fault. She then states the technician would call me with a two hour window that night or the next morning. She promised I would get a call this time.Next morning arrives, yes I had to take the day off, and technician did not call the night before or morning of. I called customer service and was on hold for 30 minutes. She calls the technician, on hold for another 15 minutes, to give me the two hour window from 12-2 pm. I waiting and waiting... I then get a call close to 1:30 that he showed up and left because my building wanted to see his ID and he refused to give it to them. Ok, I get that, but why did he leave without calling me directly. Why have a call center call me?I told the call center I can let him up if he had called me directly. She said no he is not coming and wont come back. She gives me another company she has looked into that can come and fix my washing machine. I called them and they say they do not service Chicago and they are 2 1/2 hours away and they get calls from Bosch all the time and they tell them over and over that they do not service Chicago. I go down to my building to ask why they didnt call me and both the front desk and security said no one from Bosch has been there. The desk always calls if there is an issue. They cannot lie!I call customer service again on hold for 25 minutes and got disconnected. Called again and on hold for 25 minutes and finally someone gets on the phone. She says she is calling the technician right then. Im on hold for 15 minutes and then I get disconnected. I call again and on hold for 25 minutes and the rep says he has to put me on hold... on hold for another 20 minutes for him to say the technician didnt want to show his ID, so left. All this has been explained and in the notes... I said I want to speak with a supervisor, because the day prior the supervisor was very apologetic. Supervisor Ray gets on the phone. He says there is nothing he can do. Only reschedule me for November 10th-- two weeks from today or give me a third party number, which didnt work before. He was very rude and would not help in any way. He did care about all I went through and how I already took 1 1/2 days off from work.Again, the technician lied about coming, but Ray did not care. Why didnt he have someone else service my machine or yet, make him come back? He refused to do anything about. He never apologized until I said you are not even sorry. He tone of voice was awful. I asked to speak with his manager and he said there was no one above him. Hard to believe... I cannot believe how unprofessional he was. It was truly the worst customer service I have ever experienced. Ray the supervisor and the technician should not be employed by Bosch.
We owned a Sears Kenmore dishwasher for 10 years until we decided to upgrade to a Bosch when we remodeled our kitchen. What a mistake. The Bosch stinks. When you open the door it smells up the whole kitchen. My husband has called about this & been given instructions which have not stopped the smell. Now the dishwashing liquid dispenser does not open during cleaning. He has also called about this. They said to just put it in bottom! I would never recommend Bosch products & will never buy one again. I gave it 1 star because I had to. I would really give it no stars.
Im a real estate developer. Ive put Bosch appliances in homes Ive sold and my personal residence. Dont be fooled by the Bosch name. The product is cheap, easily malfunctions, lacks longevity and doesnt work properly. To top it off the customer service representatives are rude and somewhat arrogant. I would rather wash my dishes in the rain, cook my meals on rocks and sticks and freeze my food using store bought ice rather than buy Bosch appliances again!
I am surprised by the negative reviews here. I have owned this dryer for over a year and my experience has been very positive. Coming from a conventional, vented gas dryer, I expected long, slow drying times but did not get this at all. We changed from large, conventional washer and dryer to the European-sized models so we don't cram every possible piece of dirty clothes into one load. I typically run 4-5 smaller loads per week: dark, light, white, towels and jeans, and dress shirts. This dryer does a great job of drying all these clothes types, especially if you take advantage of the special settings. For me, the key is to remove clothes immediately at the end of the cycle. This is true of all dryers, IMO, but especially with this one. It *does* leave a small amount of residual moisture in the clothing, depending on setting. If you pull clothes out while they're warm, then fold or hang immediately, almost all the wrinkles disappear without ironing. If I have one complaint, it's that the dryer only rotates one direction. This means very large items (california king sheets, for instance) can get tangled and not dry evenly. There is one MAJOR advantage to this dryer. Living in a drought-prone area, I put the drain hose into a bucket and recover one to two gallons of water from each load that I use to irrigate my garden. Clean clothes, happy tomatoes. What's not to love?
The service technician BOSCH sent out to repair my dishwasher broke it. He then came out two more times 4 weeks later and got it running, but the part he put in are defective and I have to have another service company come out to replace them, both the company I bought it from build.com & the service co. Lakeview Appliance said the dishwasher needs to be replaced. But BOSCH REFUSES TO. Now it leaks and has more problems.
Long story short, I bought a 500 series Bosch and after 2 months it started malfunctioning. I must say Bosch Customer Services did try to fix it by replacing two computers and a pump, but it still malfunctioned. They finally replaced it after numerous calls, service calls and emails. I bought a different brand. Bosch did call me back unprompted by a call from me to see how things were going and even after it was replaced, I got a call from one of the managers about problems with a dealer refund. I found them to at least care about their customer to go out of the way to assist me. As for the product and I have had Boschs before, it was a lemon. Previous bosch dishwashers were great and my niece even has the same one I had but hers worked beautifully. After an 8 month ordeal, I dont think I would buy one again, but its only because I dont want to ever experience this amount of hassle again over anything.
I bought this dishwasher based on customer reviews. I like the washing performance of this dishwasher, and the lighted controls…especially that it tells me how many minutes are left on the chosen cycle and when it is finished. It is also very quiet. There is one thing that frustrates me and that is the design of the lower rack. The tines are placed so that it can accommodate 12 place settings (according to the instruction manual). Few, if any, people have need for this on a daily basis. What is needed for families is capacity for place settings combined with serving bowls, mixing bowls, and cooking utensils. However, the tines are positioned so that this is very difficult and requires running the dishwasher more frequently or doing more hand washing. (My previous dishwasher was much more accommodating of a variety of dishes and pans.)I wrote a letter to the manufacturer with my concerns and asked if there is an alternative bottom rack. I got a callback but was unavailable. The message was that they would call back. Never happened. I called the number in the instruction book twice, each time the representative said she would have another person call me back...never happened. I thought Bosch was a top of the line brand and expected better service than this. At this point I would never recommend this brand to anyone. Model SHEM63W56N/13.
$600 dollars to repair a 3 year old BOSCH washing machine not covered under warranty. The part that regulates the motor went and the part is $399. Customer service said they needed my purchase receipt and diagnosis and they would get back to me. After a number of emails and phone calls BOSCH will not cover a penny. BOSCH does not stand behind their product. I just bought a LG washer, never buying a Bosch product again.
We purchased our Bosch Nexxt 500 Series washer on 7-10-2007 and within a few weeks noticed that our laundry smelled musty and that the whites were no longer white. The smell worsened to the point where I hold my breath when using a washcloth as I wash my face. When I called Lowes I was reminded to use only one tablespoon of high energy detergent, use Affresh Grit Grabber to wipe down the door gasket and the rubber boot of the tub and keep the door ajar. This same information was provided me by Bosch Consumer Service. I also run an empty load with vinegar/bleach every couple weeks. The door stays ajar at all times except when running a load of laundry. There have been times when so little water enters the machine that the laundry comes out still dry in areas but the worst is the bad smell of our laundry. I am so very disappointed in my waste of a thousand dollars and embarrassed that I still have this Energy Efficient washer but dont know where to turn.



