I bought an Architect II Series Electric Range with convection oven in early Sept. 2014. Ive had KitchenAid dishwashers in the past so I was really excited to see this stove. I figured the dishwashers were always a winner so the stove would be too! I came home, did some research on the Internet and was please with what I read. Guess I should have done more extensive research because here I am waiting for an authorized repairman to come take a look at a totally non-functioning convection oven. Like others have commented, all I get now is Feature Not Available and error codes that dont display long enough to record them on paper. Thanksgiving 2014 was the first time I really put the stove to work--using both the cooktop and oven simultaneously. A few days before the holiday, I was baking pies (one at a time)--had the oven on 400 degrees and mid-way through it just shut off, but the panel would not allow me to use either the start or stop button. That was the first time I threw the breaker--waited the 60 sec. before turning it back on, and that worked. But...in my mind, I figured the problem would occur again. Sure enough, the following Saturday with 12 people waiting for dinner, the oven shut off and never would restart even after throwing the breaker. Cooktop works, but now I see, after reading all of the reviews, that this is a known problem that KitchenAid refuses to acknowledge or take care of. Now Im gathering evidence and will pursue the matter further with both KitchenAid and the store where purchased. At least I can encourage the store not to sell this product.

We have had the KitchenAid refrigerator for 4 years now, lost over $2000 in food, 12 repair visits so far and we just called for another, and they just dont care. Fortunately we bought the extended warranty but that will be up soon. They should NOT be allowed to manufacture refrigerators. What a way to run a company, they wont even call me back and only an e-mail refusing to anything. Buyers beware.

I purchased a KUDS30CSX in March. This is our 3rd call and 5th visit (including the 2 for replacing the parts once they came in). We have had the whole electrical panel replaced twice now. This time, the upper basket wheels are broken (one on each side). The locks do not hold fast and the rack slides out, falling off its guide. I also requested a silverware basket replacement as the basket came with one hole in the bottom, but now has two adjacent to each other. In all the years weve had dishwashers of varying brands, I have never had a basket come apart. This is by far the most weve spent on a dishwasher and here we are replacing pieces already.

Since our purchase of the KitchenAid, model KSSC42QVS04, 42-inch built-in refrigerator, the ice bucket and dispenser freezes up and/or leaks. We called KitchenAid AND the retailers service departments. They came out and played with it for a while. The service tech basically said it was a design flaw and nothing could be done! KitchenAid and the retailer, Pacific Sales, owned by Best Buy, refused to do anything!! Weve purchased a $9000 lemon. Please never buy KitchenAid or shop at Pacific Sales... Youll be sorry!!! I will be filing a lawsuit against KitchenAid and Pacific Sales.

My KitchenAid refrigerator was the worst purchase I ever made in my life. The only thing worse than this lousy refrigerator are the people that work for KitchenAid. Over ten times various major parts were replaced on my refrigerator. It NEVER WORKED RIGHT. Many times I was treated like an animal by KitchenAid customer service. Hangs ups, rude behavior and lies are the norm for this lousy company. There is a great company named Sub-Zero and KitchenAid should change their name to Sub-Human. NEVER BUT ANYTHING KITCHENAID!!!

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

I owned a KitchenAid gas stove (model KGSA906PSS) since 2005. The control board has been replaced twice. The first problem I had I could not turn the stove off. The second problem was I could not turn the stove off, had to use the house circuit breaker. The final problem occurred today, I heard a continuous beeping sound in the kitchen and the stove was burning. The control panel was not on, the stove was extremely hot, smoke filled the kitchen and there was a continuous red glow on the back wall, inside the stove. I turned off the main breaker and call New York Bravest. If we were not home at the time our home would have surely been damaged by fire. I also have a nonworking Kitchen Aid (model KHMS155lSS) that has been serviced three times, no heat. Pay close attention to your appliances by Kitchen Aid. PROTECT YOUR FAMILY.

KitchenAid Superba double oven dies every time we try to self-clean. I told my wife not to try it today. She did and it died after the cleaning cycle had been on for about an hour. Now we are looking forward to getting a Sears repairman out to our house, which is in the country, and will cost us at least a few hundred dollars, again. We are not really very happy with KitchenAid. We bought all KitchenAid when we built. What a mistake. I really thought KitchenAid was a good brand. I see on the internet that lots of folks have had self-cleaning shutdowns and KitchenAid will do nothing. Anyone have any ideas about what to do? Class action?

Our KitchenAid dishwasher was purchased & installed about two and a half years ago (Dec 11). The model is KUDS35FXSS4 for over $1000 from HH Gregg Appliances. We also purchased the extended warranty which is thru Federal Warranty Service Corp. We are having the same, repeating top rake wheels failure (3 times so far - every 9 to 12 months) that many others are experiencing. 1st time was under warranty bought from them... Of course the ext warranty does NOT cover wheels and rollers so downtime, parts, labor, aggravation, etc is on us. Thought KitchenAid was a reputable brand like Maytag 20+ years ago (before they went out of business for poor quality and reliability).Wrote KitchenAid a letter explaining and complaining about our recurring issue over a month ago and have heard nothing. Like many others on this site wed thought there would have been a recall or a part redesign to address this design failure but we see no change in parts when we reorder, over and over again. Funny, the parts supplier acknowledged they are sending out a lot of this specific part to address this specific problem. Anyone know how to initiate a class action lawsuit? Based on all the responses read on this site looks like we certainly have the beginnings of one. With so many out of work lawyers right now it could be a way for some of them to get started. It goes without saying (but we are saying it anyway) we are forever done with any future KitchenAid appliances.

My wife and I, the only folks in the house and in our 70s, remolded our kitchen with KitchenAid products. The refrigerator, now 5 years old, has had two ice makers replaced at $700 and the temperature panel for the refrigerator side hasnt had a light for 3 years. The ice maker chute mechanism simply fell apart one evening while we watched TV. The microwave door hinge fell off and the temperature probe in the oven stopped working. We had two sets of GE appliances in our 54 years and replaced them with new styles, not because they were broken. KitchenAid customer service told me I should expect to repair kitchen appliances and would send a repairman if I paid for it? What a ripoff!

The KitchenAid is big and room inside the adjustable shelves make the difference. The deli drawer is large and the veggie drawer is really big. The French doors are great so that you can open either door. You dont have to open the same door all the time. The ice & water on the outside is also very handy also for the kids.

We have been dedicated KitchenAid fans for two decades. Two years ago, we renovated our kitchen and purchased brand new KitchenAid Stainless Steel Appliances. Within ONE year, the side-by-side refrigerators ice maker motor died. Through the warranty, a new motor was installed. Recently, the Freezer component that generates Freon died. KitchenAid Extended warranty was incompetent and arguable. Finally, after THREE weeks, our freezer was repaired. However, our refrigerator stopped working. KA Extended Warranty offered a repair man in 9-12 days. I cancelled the KA Extended Warranty contract, hired my own appliance doctor, and within 5 hours it was fixed (the previous tech did not plug-in the valve to the refrigerator!). Poor product and even poorer service through the extended warranty.

I purchased the KitchenAid refrigerator KFIS29PBMS00 2 years ago. My refrigerator has not been keeping things frozen since before Thanksgiving of 2015... It’s now the end of January 2016. It is also leaking water from the water dispenser. I think it is a shame you spend a good amount of money on a new appliance and within 2 years you have 4 problems with it. It has iced up. There was a problem with the door. The ice maker / water dispenser problem... but this freezer problem is the worst. (Thank goodness I have an old refrigerator, you know one that was produced when quality with appliances was great!)But what has become the even worst problem is the warranty company, Consumer Priority Service. You call in your problem. They call someone in your area... they come out to check the problem... leave, order parts and then come back. The first time I called to get someone out they told me they could get someone out in 3 weeks... 3 weeks!!! Come on... 3 weeks!So I bypassed the warranty company the 1st time the freezer had a problem. When they came out they noticed the water leak and said to call the warranty company on it. I did. It was 12/2/2015... They came out 1/21/2016 with the WRONG part. Now Im waiting again. In the meantime, the freezer is broken again. The warranty company notified a repair company... I hadnt heard a response from them so I called them. They said they could not fix my problem and they contacted the warranty company again. Needless to say, this is very frustrating. My beautiful, KitchenAid refrigerator has been no working since before Thanksgiving of last year! I will never buy another KitchenAid product again or warranty service from Consumer Priority Service.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

My KitchenAid Double Oven #KEBS208SSS04 is only two months old. I used the self cleaning feature and within an hour, there was a large pop and the glass exploded. It went everywhere. I contacted KitchenAid twice, each time I could only leave a message. I also tried to email my complaint; however, the email was returned undeliverable. I hope this will help someone looking for a new oven. Please do a lot of research before purchasing.

We purchased a KitchenAid dishwasher from Lowell with model number ****. We have the same film on the dishes complaint plus the door keeps popping open during the cycle. We have replaced the striker, latch and switch without success. So far, we have spent over $250 on this top of the line dishwasher only to have the technician tell questions putting more money into it. It is now time to throw out a 4-year-old dishwasher because the door wont stay shut. Dont buy a KitchenAid.

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

KUDS30IVSS4 -- the top rack stops washing every month. We found a video on YouTube and shows how to disassemble the bottom to clean up the food grinder wheel to get the machine working again. But this is a PAIN IN THE BUTT process every freaking month! And I do rinse all my dishes but anything clogs that area. If I need to wash my dishes before putting them in the dishwasher, I dont need a dishwasher! We paid for top of the line model, thinking KitchenAid was a good brand. Customer Service is USELESS!

KitchenAid KUDS30IXBL - Horrible product, barely worked right from day one. Never cycles through properly. I would recommend buying another brand than Whirlpool corporation products. Use the internet to find other brands. Whirlpool now owns/manufactures Kenmore, Maytag, Magic Chef, KitchenAid, among others. They are ruining these once great brand names. Read reviews, dont put up with it, find alternatives (LG, Samsung, GE all are superior quality durability) until they do something about their horrible quality and poor customer service. NEVER AGAIN, Whirlpool corp. I will not buy your products. For $630 I paid for this dishwasher I would expect 10 years service. Why make stainless steel inside and racking when all the rest of the components are so cheap, shoddy, they function for less than 6 months under normal to light use?

I also have a stainless steel KitchenAid dishwasher (KUDE40FXSS5) and while the machine is quiet and cleans reasonably well. The adjuster assembly on the top rack has plastic tabs that become brittle and break, so that the wheels fall off. I have replaced this twice so far. It is intensely frustrating! This problem could have been prevented with a metal tab instead of cheap plastic.

We have been in our brand new house for six weeks now with our upgraded KitchenAid appliances and have used the dishwasher less than 10 times. Last week lights started blinking, called KitchenAid and they had me press some buttons, unplug for a while and then referred me to a local authorized service center. Repair person came out, did exactly what I did, wrote some notes and told me he would have to have KitchenAid authorize the order of a control board. Really????? I waited a week for the technician to do exactly the same thing KitchenAid had me do? Now it will be another week before the part comes in? Hugely disappointed in this product. I had my previous dishwasher (GE Profile) in my other house -- also brand new -- for 14 years with NO problems whatsoever. Very disillusioned with KitchenAid right now.

We bought a KitchenAid dishwasher from Western Appliance in 2010. Paid $754.00 for it. Three years later, it died. I didnt pay up for extended warranty and was later told that just a service call would start at $120.00 for a technician to show up at my door step. Wow. This dishwasher started having problems with the lower rack rollers. They fell off and got melted in the drying element, $80.00 to replace. Then later, the upper rack had a problem with the attachments for it.A few months later, it popped the 20-amp breaker at fuse panel. I reset the panel and it worked for another week. The last straw was it just died. All it would do would have a blinking clean light on the interface panel. We used this appliance once a day for a family of 4. One would think that it would last longer than 3 years. To sum it up, looks nice but what a **. DO NOT BUY A KITCHENAID PRODUCT. YOU WILL REGRET IT IN THE LONG RUN. After reading the reviews about the factory and their customer service, I will never purchase another one as long as I an alive. Appliances like these should last longer.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

In 2013 I purchased a KitchenAid package of appliances for my house. Since last year I have had the repair people out on 5 different occasions and I am still having issues. The model number is KFIS29PBMS02. Initially I was having issues with the ice maker and freezer and the PO code which means powers failure. I was told to have an electrician check the outlet which I did and it was fine. They then said it was a circuit board but didn’t know which one and they recommend replacing both which we did. No sooner did they leave and the code popped up again. They said it must have been a bad board and replaced another board. After they left it acted up again. Tech came out and said it was a bad deli board which is the last thing the company wants to replace due to the cost. I told them ice machine is still not working right. He said I may need a new machine. I couldn’t afford one at this point after taking numerous days off from work to meet the repairman. Fridge had also frozen up and the guy defrosted with his heat gun and said KitchenAid knows that the condensers are bad because they are aluminum and they have been replacing them. Fridge froze up again, ice maker makes ice randomly say a tray a week if lucky. I put bought ice in the dispenser and it melts. They are coming to replace the condenser this week after making arrangements for someone to stay at my house to wait for the repairman.Talked to different repairman today before he came and told him the problem and he said it may not be the condenser which is under warranty still (5 years). Frustrated as hell and think there is class action status here. Customer service at Kitchenaid sucks. They do not care and basically told me I didn’t put enough money out to qualify as a lemon.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

We purchased a brand new home in November of 2012 and ever since day one of operating our KitchenAid oven Model # KEBS109BSS00, we have had this awful metal on metal rattling noise. After contacting KitchenAid warranty repair department, they have sent Three different companies out over 18 visits to repair the issue. We have been informed that there are only two moving parts to the oven and both parts have been replaced TWICE. Also, we have had new extra insulation kits and exterior panels replaced, tightened, loosened, and so on and so on... to no avail. The oven still makes the awful noise through all three operating cycles. Kitchen Aid has been horrible with helping us repair this oven. They claim that some of the visits will not count because the tech that came out for the repair did not log a claim attached with the serial number of the unit. So we basically wasted half a day and and still have a broken oven. I will NEVER buy a kitchen aid oven again, cheap product and terrible customer service. Even the technicians they send out are saying that there is nothing more that can be done and they need to replace the unit but to be prepared that Kitchen Aid will fight us on that but 18 visits at $144 a pop they have already spent more than the oven is worth.

KitchenAid french door Refrigerator model KFCS22EVMS cost $2400 plus tax Feb 2010. The compressor died after 7 1/2 years. Serviceman said to not repair but to buy a new fridge. This refrigerator should last more than 7 1/2 years.

I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since its off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.This unit has been nothing but trouble since we got it and we are at the point of replacing it. In Canada, this unit sells for over $3500.00. I never even thought to check consumer reports before we bought because I knew (ha!) that KitchenAid appliances were the top of the line, had an excellent reputation, and felt so lucky that I could financially buy such an excellent set of ovens for the first time in my life. Boy was I ever wrong.I wont go through the litany of issues we have had but they are similar to the rest of the complaints and issues stated previously. We had a Warranty with Sears which has now run out. I have to say the serviceman who does the warranty work for Sears was wonderful and I have no issues with him but, he also disclosed problems with several similar ovens.One easy fix: we have had issues with the door hinges/springs deteriorating and the doors not fully closing, hence the oven not warming. A quick fix is to buy two approximately 1 diameter rare earth magnets and place them on the sides of the door about 3 down from the top so as not to affect the electronic panel. They will keep your door tightly closed.I too, would join in any class action suit against KitchenAid/Whirlpool and will continue to badmouth the company at every opportunity until they had the decency to admit publicly that there are problems with these ovens and offer to repair them free of charge. Thanks for the platform to speak up.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

I have had problems with my KitchenAid gas range right out of the box. I purchased it for $2500 about 4 years ago. Just after the first year, self-igniting elements failed, so I phoned customer service - the worst customer service I have ever experienced! In short, a $500 repair bill to have a tech repair the problem. I have been using a lighter ever since! The convention oven worked 50% of the time. After one year, I finally have to go buy a new oven after only 4 years because the pilot failed to ignite the gas oven - very dangerous part to fail. I will never buy another KitchenAid product as long as I live. KichenAid Brand is owned by Whirlpool, and I will purchase any product Whirlpool sells. Save yourself a pile of money and grief, find a better product to purchase.

Stay away from buying a KitchenAid refrigerator. We purchased a $3,500 fridge in 2013 and we are on our 3rd one. Every 2 years or less the compressor goes. We wait over a week to get it replaced and the food all has to be thrown out. Pathetic appliance. In fact, I put it in the garage and purchased another fridge that we can rely on. Too bad as my son and 2 nephews all purchased homes this year and we made sure they did not buy KitchenAid!

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. Weve had a technician out here four times and hes coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They dont care about us and will not stand by their product, and we still dont have a freezer. Ive been out a lot of times and not to mention the food that weve lost. Everyone knows food is not cheap. Please dont buy any KitchenAid product. Id buy an old GE first.

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

I moved into a house with a KitchenAid 42 built-in side-by-side refrigerator. In Sept. 2013, the ice maker stopped working. A reputable repair company told me the cause was one circuit board. They determined the board was no longer made by KitchenAid, and if a third party board repair company couldnt fix it, the fridge couldnt be fixed. A complete fridge replacement would be about $7,000! The good news: I then uncovered an extended warranty bought by the prior owner. The fridge was purchased Jan 2009, and extended warranty ending Jan 2014. Mercifully, the warranty company transferred the warranty to me, with 3 months left before expiring. The prior owner bought the fridge and warranty from a high touch, full price appliance store. Turned out the people who do the warranty companys repair are the people at this appliance store who told the same story as the earlier repair company. They sent the offending board to a board repair company and meanwhile supplied a loaner fridge as without that circuit board not only did ice maker not work, the entire fridge didnt work. Board repair company returned it a few weeks later, saying it was unrepairable. Now the warranty company had to replace the refrigerator, so they are actually the big losers, not me.Everyone involved tells me its not unusual for a 4-year-old $7,000 refrigerator to fail and be unrepairable after 4.75 years, regardless of the brand, apparently because appliance manufacturers havent placed importance on reliability of electronics. The problem is not specific to KitchenAid. In selecting the replacement fridge, I discovered that parent company Whirlpool owns, among others, KitchenAid, Jenn-Air, Maytag and Amana. In the store, these brands are obviously the same fridge with minor differences in door and shelf decor. My conclusions after all this: 1) There should be some law requiring Whirlpool (and its several brands) to make it possible to buy parts, including electronics, for at least 10 years, for a $7,000 fridge. Today, Whirlpool stops making some board replacements 4.75 years after manufacturing the unit. Meantime, theres some opportunity here for entrepreneurs who can figure out how to acquire and stock working boards for whatever Whirlpool and its brands are manufacturing now. 2) $7,000 Built-ins are a particular ripoff: for about $2,000 one can buy an almost-as-large free standing counter-depth fridge. A few years from now, it would be lot less painful to lose $2,000 compared to spending $7,000 on a replacement. 3) Ive never bought extended warranties in the past, but an extended warranty saved me. For expensive kitchen appliances with significant electronics, I now buy extended warranties.4) Full-price full-service family-owned appliance stores (where they exist) offer more value than I ever appreciated. They held my hand through the whole process, I always had a working fridge, and they helped get an excellent settlement from the warranty company that they recommended when the fridge was purchased.

I had a kitchen remodel done. I decided to replace my Samsung with a KitchenAid. I thought for once in my life I would like my appliances to match. The refrigerator works ok, BUT the noise is unbelievable! It rattles, pops and shakes. I am so sorry I purchased this! I have had service tech, told me that the vibration was from the motor and frame. Used a piece of tape to fix the problem. It didnt work. They sent another tech. He told me that it was the water reservoir. Order a new one and installed it. Noise is worse! When I called KitchenAid AGAIN, the service agent was rude and told me that if they sent another tech out there and the noise was not happening, I would be responsible for the charges. This noise is intermittent, happens maybe every hour or so. I am happy with the other appliances I purchased, but the overall experience with this refrigerator will end my relationship with KitchenAid for good.

KitchenAid Stove Model KGRS505xss04, Serial # D33519685 - The knob of the stove gets locked; it is very dangerous because if in an emergency the knob cannot get turn off, it can be a big fire hazard and dangerous. The knob is getting locked frequently. It happened three times already. It is also extremely time consuming; you have to wait until the service guy comes. Also, you cannot able to cook until technician fixes the problem. We would like to replace this model ASAP. We do NOT want to wait for another inconvenient incident. It looks like this product is defective and dangerous. Thank you.

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.There have been many reports of this malfunction but KitchenAid has not put out a warning to consumers, much less tried to correct it. It is time for a class action lawsuit for Federal and State consumer protection agencies to become involved before someone dies due to this defect.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

We just renovated our entire home, and I wanted a good, solid, basic dishwasher for the basement kitchen, thinking this a better option for my teens. This is not our main kitchen and it doesnt get the normal amount of use like our main, upstairs kitchen, and I didnt want anything too complicated. The KitchenAid dishwasher was installed and leaked from day two. It leaked out the sides and all over the floor, and ruined the brand new cabinetry that it was installed next to. In the two years that weve had it, it has been serviced 7 times, and tomorrow will be the eighth. It was barely nine months old and a pump had to be replaced.Early on, I begged the KitchenAid company for a new unit. I even offered to spend a little more and get a totally different unit, knowing Id have to have another cabinet panel made to match our cabinets. Anything to get this lemon out of my kitchen! Nothing doing. Im basically stuck with it, and now whenever I call (again) for service, they want to charge me the service call because its out of warranty, even though they have the service history. I ask for a supervisor and they finally agree to foot the service call, but for how much longer, its anyones guess. Thank goodness I chose two Bosch dishwashers for upstairs. They are quiet and work wonderfully, and they get a lot of use!

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

I purchase a KitchenAid refrigerator (20.0 cu ft counter-depth) from Sears 12/20/14 ($1979.99). I purchased a 5-year warranty package from KitchenAid too. Six months later I found a big puddle of water on the kitchen floor coming from the freezer compartment. I called KitchenAid and when the woman asked me what was going on in the freezer (I told her frost was forming in the ice compartment); she told me that it was warranted under the first year and gave me a number of a company (Calif. Appliance Tech) to call.They came out on July 8, 2015 and told me the problem was the gasket on the left side hadnt been properly sealed and was letting air in. They left and a few days later someone from CAT called to tell me the part was ordered and it should arrive in 6 weeks. It never arrived. When I spoke to John on 9/18, he insinuated that I can still use the freezer which is not so. He told the part (freezer) has to be manufactured and I have to be patient as there is a long back order! In the meantime, CAT closed the case and it had to be re-opened when I called back on October 16th.What does this say about the crappy product? The freezer is completely frozen shut so I cannot open the door and have to make numerous trips to the market as I cant use the freezer. I went back to Sears in Santa Monica and told their customers in the appliance area not to purchase any product with KitchenAid in the name. I was very vocal to the shoppers about the horrible experience with them (Whirlpool owns them). I then spoke to John at Sears who took me to their computer and looked up the part KitchenAid told me had to be manufactured and the part is readily available.I am so angry with KitchenAid. They are liars! John at Sears told me the part with gasket could be purchased thru them but it will terminate my warranty and would cost me up to $1,000 to replace. I paid an additional $266 for the 5-year warranty. I am ready to throw in the bucket, call Goodwill to haul it away and purchase a product that doesnt have KitchenAid or Whirlpool in its name. John told me that had I purchased the Sears warranty this wouldnt have happened. How can KitchenAid get away with not providing the warranty they tell us we have? My last call was to Josh on 10/16/15 and was again told the part would arrive in 6-8 weeks.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

Ice maker broke after 1 year. Tray leaked and damaged our floor. Problems started the first week! Paid more for repairs than we did for the refrigerator.

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

We built a brand new house in 2011/12. New house means all new appliances. Our KUDS30IXSS6 from Sears seemed like a great product at first. So quiet you sometimes didnt even realize it was on. But then the wheels of the top rack broke off one by one. I realized my brand new Hickory floor boards were beginning to warp - the leak apparently inviting a colony of ANTS to live under my dishwasher!!! And the control panel would stop working from time to time, only to magically start working again after a week or two - just as I was about to call in a repairman. Well it has stopped working again and after reading countless stories of people with the same exact experiences as mine, Im not going to waste my money getting it fixed because according to the reports of others it will only happen again and again. This dishwasher is only 3 years old!! Within the first few months the problems started. A $900+ dishwasher that is worth nothing but a headache.

Had to have KitchenAids preferred service company out to replace the duckbill drain with a p-trap to drain defrost cycle water as the duckbill clogs and overflows to bottom of freezer and had to chip out ice every few days. KA directed us to use the service as there is a service notice out on this model (so obviously KA knows about this issue), and KA says they have no intention of paying any part of the repair service. I would not recommend KitchenAid to anyone. If we still had wood floors instead of having recently replaced them with tile, the floors would be ruined.

I purchased a Refrigerator/Freezer in 2012 for my cottage from a local dealer. Over the last year Ice has built up in the freezer floor and then there is water leakage. I would get rid of the ice build up and then no leakage for a short time and then it would start all over again. In the meantime the floor and side wall of the kitchen which housed the fridge became damaged. I called the dealer and they tried to give some things to do which did not work. Eventually we got the dealer out and they came with a new valve and installed a P trap drain tube. Apparently Whirlpool have known of this problem and never let any of their consumers know.As we are on an Island it cost us a lot of money to get a repairman out to replace this piece. I called Whirlpool and they did not want to discuss it and dissuade they could have sent me a replacement but would not pay for the cost of the work to replace the valve even though they knew for years that there was a problem with this part. I will never again get anything made by Whirlpool.

We bought a brand new KitchenAid dishwasher from a wholesale dealer in Mississauga, Ontario less than a year ago with a 3-year extended warranty. Seven weeks ago, the fuse burnt and had we not stopped the machine, there could well have been a fire hazard. The repairs was called via the wholesale dealer who directs you to KitchenAid head office who eventually send a repairman who tells us that the parts have to be ordered and will be in touch. Weeks drag into months and it 7 months now. The handler for the company incidentally is in the USA and we live and bought the equipment in Canada. Multiple calls followed and we are offered a 3-year extended warranty to placate our annoyance. It seems 94 people ahead of us are waiting for their parts. Threats to reach the decision makers are blocked. We are given 48 hours notice which turns to 3 days. We are thinking of connecting with the Toronto newspapers and the Better Business Bureau. Where else can we complain where it will be noticed by other consumers and heed taken?

Two years ago we purchased all new kitchen appliances. We did all appliances with KitchenAid, french door refrigerator, dishwasher, countertop range and built-in oven and microwave. The appliances were all mid range models, not bottom of the line. In the two years, we have had a gas stove top burner that would not light, the refrigerator stop cooling and freezing and now the upper rack on the dishwasher is broken and falls out when it has the weight of dishes. The stove top was in excess of $100 (but covered by warranty) and the refrigerator was in excess of $1200 (just squeaked in under the 2 yr warranty), the dishwasher part is $45, not covered by warranty. I would NEVER recommend KitchenAid. This has been just way too many problems with these appliances in such a short period of time, makes us worried by the quality and long term functionality.

The 3 year old refrigerator leaked water on the floor constantly. The ice maker worked sporadically and now the unit has stopped cooling. Called repairman who replaced a fan motor. Unit cooled for about a week then stopped cooling again. Called the repairman again who came and replaced the same part claiming the part was defective. Again, the unit stopped cooling after 3 days. Called Sears Appliance Repair who diagnosed the control board as having to be replaced. We ordered the control board which took a week to arrive. The Sears repairman then said he could not service the unit because Sears did not want to be responsible for future repairs that may be required. Apparently problems with this unit is well known. We are still without a working refrigerator. Going on 3 weeks now. I am giving up trying to fix it and purchasing a new unit.

We have had a top-of-the-line KitchenAid dishwasher for over 5 years. This washer gets light use as we eat out a lot and only seasonal residents. The first problem was the failure of the door to stay closed. A repairman came out and we discovered that they use heavy string to attach the door and it broke with a $200 repair. About 6 months later, my wife was pulling out the dish rack and a plastic piece in the track came out. About 2 weeks later, the other sides plastic piece came out and now the entire rack falls down if you pull the rack out too far. Another $210 to fix. None of this should have happened if they used quality dependable parts.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

We upgraded to get the nicer KitchenAid dishwasher. Weve had it for five years and it is working terribly for the last several months - for a while I was fully washing the dishes to put them in the dishwasher, only to have them come out dirtier. My husband has been able to fix it but then a few weeks later it will start doing a bad job again. This has happened probably five times now. I want it replaced SOOOOO badly. Apparently dishwashers are supposed to last on average 10 years - so our upgrade has done half the time. Will not be buying KitchenAid again...

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

I purchased what I thought to be my last refrigerator in 2007, a KitchenAid KSSC48QMS03. I built my house and was able to maintain and solve any issues that arose and they were minor. 12.23.2014 my refrigerator stopped cooling. We trashed at least 500.00 worth of food and have been living out of an ice chest and an under counter refrigerator. I hired an independent repairman 12.26.2014. My cooling system was leaking but the control board was fine and the 12-year warranty was in effect. He referred me to Kitchen Aid factory service 12.29.2014 for 95.00. They told me it would be 1,200.00 out of my pocket to fix the WARRANTY coolant leak but they would not stand behind the repair. He also offered the tsunami tale. I went home and watched the evaporator fan run at full speed so my control board and refrigerator do not have the problems he outlined. I am now waiting for a call from Whirlpool to entice me to spend more on another of their wonderful products. This is criminal.

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

This dishwasher was brought 9/24/24 and installed in November. We have replace the motherboard and the latch and the dishwasher still doesnt work. I thought KitchenAid was a good dishwasher and have heard KitchenAid over the years. This dishwasher is one of the top of the line. I will not ever buy another KitchenAid product and will not recommend this dishwasher or the brand to anyone.

We just bought a new 32 built in KitchenAid refrigerator with french doors and bottom freezer. It is fine except that the door slams shut upon release. If the door is open and I just let go of one of the doors, it slams really hard and its so annoying! Had someone out to look at it twice, and they said that there was nothing they could do. That apparently theyre all that way. Has anybody else else experienced this? Paid $9000.00 and I would think that it would be able to close properly without jumping out of my skin if I dont remember to hold on to the door and gently close it!

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

Its easy to use, could use higher power. Over the stove range hood type. It was fairly easy to install, but use 2 people, too cumbersome for doing alone. 800 watts, wish I had purchased 1100 watt model. It was relatively inexpensive. Under $250.00.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

I was disappointed in the KitchenAid dishwasher I bought. I was happy with the noise level and look, however it never worked properly. It did not wash the dishes efficiently and the drying setting never worked. I had Kitchen Aid come and look at it and they told me it was an “energy efficient” dishwasher so it did not dry dishes thoroughly. I had my plumber come and look at the connection to make sure all was fine. Kitchen aid put me off until my warranty was up. I replaced it with a GE that is energy efficient and works really well, it is not as quiet, but washes my dishes and my drying setting works when needed. I was disappointed in the product but. It can happen. Things can be defective. I was more put off by the way it was handled.

Please let me preface my following KitchenAid experiences with stating... I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers.December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, Low, and customer service states there is not a correction. This is a known issue on forums!Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!To date we have had six (6) service calls and spent $100s to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

I purchased three appliances from KitchenAid in December 2005: a dishwasher, double oven and a microwave. The microwave only lasted three years and had to be replaced. I had to repair the dishwasher in 2009 and the double ovens twice, once in 2012 and once in 2013. The customer service has been terrible every time I have to deal with them since 2009.

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

So Im cooking some chicken on the back burner of my KitchenAid Superba when suddenly without any warning the glass shattered all over the stove and into my food and almost in my face. Im not happy and Im just glad that my grandchildren were in the kitchen as usual because I watch them all the time, I just didnt happen to have them tonight.

Kitchenaid Model KDFE104DSS0 - I have before me FOUR repair records on a machine less than one year old. I bought it in January, and by June, the motor had burnt out. In October, yet again, another new motor needed. It still didnt work, did not even get the dishes wet. The company repairman from Platinum Factory Service came back again, ten days later, and replaced a board and wire assembly. Still didnt work; same problem as the one he came over twice now to fix, and both times left me with a machine that didnt work. Lowes, where I bought it, sent over their own repairman. It needed a new motor! After six weeks with a machine I couldnt use, it was finally fixed. Its been working okay now for almost two months.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

I purchased a French door refrigerator in October 2012 for approximately $2,700. Exactly one year later in October 2013, the freezer went out. This took over 3 weeks to repair with the warranty offered. In that time the refrigerator also stopped working, so we were left with nothing to keep food in. EXACTLY one year later in October 2014, we are experiencing the same EXACT problem with the freezer. We are certain the refrigerator will go out in a day or two. We called the same service company that KitchenAid used and we have an appointment scheduled for 2 weeks in the future. Im convinced they only make these parts last for a year on purpose.

I have KitchenAid Refrigerator KFIV29PCMS/01 Serial K33102532 (Less than 2 years old). The unit wasnt cooling so we decided to call any service company to get it fixed. They found that there was a leak on the refrigerator evaporator. We tried to order the part but there was no record of the part number on the system, so we decided to call customer service and they told us that that part was not serviceable so we ask them to talk to a supervisor for an advice because we dont want to dump a refrigerator that was barely new. Finally they had someone from the service depart. calling and telling us that of course the unit can be service but it has to be service by them, because they warranty the sealed system for several years and that was part of the sealed system. They got all my info. Never heard from then. I tried to call back many times to find out for a solution. They make you wait... Then I tried the call me back option and yes they call you back and then they make you wait... and then they redirect your call and then they make you wait... and they redirect your call again. Conclusion Im stucked with a new broken refrigerator. They wont let you solved the problem not even if you pay for it and they dont freaking care. Really sad for such a big corporation.

We purchased a KUDE40 dishwasher in January of 2011 complete with stainless steel interior. The top rack glides keep popping open, letting the rack fall off. To make matters worse, the plastic wheels fell off the top adjustable rack due to the breaking of the plastic pieces that hold the wheels in place. Of course, this happened right after the year warranty was up. Luckily, I saved the service call and ordered the part online for $25 each and replaced the parts myself. Based on what I have read on other places on the internet, this is a problem for everyone and KitchenAid will do nothing about it. I will not buy another KitchenAid dishwasher and plan to tell as many people as I can not to buy one either.KitchenAid needs to listen to the public and fix this issue free of charge. If it happens to you, order the part online and carefully disassemble about 4 parts to replace the plastic piece with the wheels. A small screw driver to pop off the plastic parts was all that was needed and we used the other side as a guide to what goes where were putting it back together. Total time: about 15 minutes to replace one side. The part is the same for the right and left sides. Save yourself the service call!

I have had 3 new KitchenAid replacement french door refrigerator in my home within a year and a half all with issues. The compressor has now went out on the 3rd fridge in less than 2 years!!! This is the second time I have lost all food supply in both the refrigerator and freezer. Not a happy camper... and try to get help... or someone to listen. Good luck... you call customer service and they say OH. I am so sorry about your food. We paid $2600.00 for this experience and still having issues and KitchenAid does not care!!! Will never purchase KitchenAid brand again... not only are we very disappointed with the product but no help from customer service with food or a speedy resolution!!!

We bought same KitchenAid model that we purchased 8 years ago. This one no longer has roller drawers and freezer opens with a clunk. More expensive but made cheaply. And, customer service at KitchenAid was terrible. Hands off approach. I will never buy KitchenAid again. We bought during Covid so couldn’t see and touch the new model. It’s 4 days old and they won’t replace.... even for the higher priced model!