I had a KitchenAid Dishwasher KITCHENAID CLASSIC SERIES KUDC10IXSS installed in February of 2012. I live alone. I run the dishwasher two or three times a week. This unit has failed on me repeatedly. It failed while it was under warranty, then it failed again right after the warranty expired. KitchenAid took care of that repair, but that repair failed again today.This units control system is faulty. I dont know if it is a design or manufacturing issue, all I know is that if you are going to spend your money on a major appliance, KitchenAid is not the brand to spend it on. I doubt I am alone with this problem. I believe a class action lawsuit should be filed against KitchenAid and that purchasers of this product should be provided with a five year parts and labor service plan at no cost.

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

¿KitchenAid? Más bien KitchenFRAYED. Ayer por la mañana, mientras realizábamos la limpieza habitual de nuestro frigorífico KitchenAid, una bolsa de comida para llevar en su interior (no de plástico) comenzó a echar humo. Después de varios minutos de búsqueda en la casa, buscando el fuego, revisamos el interior del frigorífico infundido de humo, notando una bolsa carbonizada como resultado de la bombilla claramente PELIGROSA en su interior. Lo que era una bolsa carbonizada de humo y cenizas ¡¡¡RÁPIDAMENTE ESTALLÓ EN LLAMAS!!! Tuvimos que llamar a KitchenAid al día siguiente (hoy) ya que claramente NO toman la seguridad como una prioridad y tienen sus líneas telefónicas abiertas los domingos y nos dijeron inmediatamente que era nuestra culpa, no la suya, y nos culparon completamente por la situación de alto riesgo que su nevera causó. Si hubiéramos salido de la casa o dejado la bolsa ardiendo sin saberlo, ¡toda nuestra CASA podría haberse incendiado! Hay mascotas y NIÑOS en esta casa, pero nos informaron de que era nuestra culpa por dejar la bolsa de la barbacoa para llevar en la nevera en la que debía estar. Un servicio de atención al cliente horrible, grosero, sin querer asumir la responsabilidad e incluso queriendo que pagáramos para que lo revisaran después de haber podido sufrir la pérdida de nuestra casa, mascotas y miembros de la familia que había dentro. Realmente increíble y asqueado por KitchenAid. Este frigorífico ha tenido sus problemas desde el primer día. Tuvimos que conseguir un reemplazo inmediatamente ya que comenzó a oxidarse en su exterior dentro de su primera semana en nuestra casa.pronto, los contenedores comenzaron a desmoronarse, fragmentos de plástico llenando el interior mientras sufríamos para obtener reemplazos. Por supuesto, se mostraron muy reacios a enviar repuestos y enviaron lo mínimo. Peligroso, grosero e IRRESPONSABLE resumen definitivamente a la empresa en su conjunto. No recomendar, sobre todo si desea vivir al máximo y preservar a su familia, mascotas y amigos.

We bought a KitchenAid dishwasher from Western Appliance in 2010. Paid $754.00 for it. Three years later, it died. I didnt pay up for extended warranty and was later told that just a service call would start at $120.00 for a technician to show up at my door step. Wow. This dishwasher started having problems with the lower rack rollers. They fell off and got melted in the drying element, $80.00 to replace. Then later, the upper rack had a problem with the attachments for it.A few months later, it popped the 20-amp breaker at fuse panel. I reset the panel and it worked for another week. The last straw was it just died. All it would do would have a blinking clean light on the interface panel. We used this appliance once a day for a family of 4. One would think that it would last longer than 3 years. To sum it up, looks nice but what a **. DO NOT BUY A KITCHENAID PRODUCT. YOU WILL REGRET IT IN THE LONG RUN. After reading the reviews about the factory and their customer service, I will never purchase another one as long as I an alive. Appliances like these should last longer.

We purchased four KitchenAid items for our kitchen to receive a $600 rebate. Our reseller showed us the KitchenAid screen where all items were available for deliver in less than 30 days. This was a condition of our purchase. That was 04/01/2021. They delivered our oven and microwave and dishwasher. They never delivered our refridge nor wine cooler. They now claim end of the year. Our sales rep indicates maybe even later since the manufacturer reps come and go and KitchenAid changes its mind on deliveries. I called them and asked if we could pay a little more and pick them up IN STOCK at Best Buy and still get our $600 rebate. They refused. They are making us wait for an unreliable delivery date. They misrepresented the purchase. I saw the manufactures computer screen that said they would deliver. DO NOT BUY from whirlpool or KitchenAid since they will rob from you and not give you any rebates. In addition, they will not live up to their delivery dates even on their own computer system.

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It�€�s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It�€�s just not worth it. I went and got another brand. It�€�s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

Tengo el KDTE334GPS de KitchenAid. No puedo expresar lo mucho que me gusta este lavavajillas. Es tan silencioso que ni siquiera te das cuenta de que está funcionando. Lo deja todo limpio. La puerta es genial. Con apenas un empujón se cierra. No me molesta la altura del cajón en absoluto o en gran medida. También me encanta el tercer estante. ¡Volvería a comprar una y otra vez!

Our kitchen aid refrigerator, which is just about 5 years old, has an offensive odor when the door is ajar. We have thoroughly cleaned it with baking soda, have 2 baking soda canisters in the refrigerator. Two different repair people (factory authorized) have come, but done nothing to resolve the issue. In fact, they made matters worse, by not re-positioning the refrigerator correctly when leaving. We need assistance. We should not have to discard a 5-year old refrigerator.

Compré esta gama 3 hace 1,2 años y funcionaba bien hasta el viernes pasado cuando me explotó en la cara, quemándome el antebrazo. Los fragmentos de la tapa de cristal me golpearon en la cara y me hicieron sangre. Afortunadamente, nada en la cocina se incendió y no perdí un ojo. Después de dos llamadas telefónicas y más de una hora al teléfono con dos representantes de KitchenAid, se negaron a que viniera una persona a reparar el aparato para evaluar los daños y determinar si había que cambiarlo o no. Después de llamar para encontrar a alguien que pudiera reemplazar el producto por nuestra cuenta, descubrimos que KitchenAid no paga a los técnicos por el trabajo en garantía, por lo que nadie en nuestra zona vendría a verlo a menos que les pagáramos nosotros mismos, cosa que vamos a hacer ahora. Por favor, ¡mantenga a su familia a salvo! No compre este peligroso producto. Y considere la posibilidad de evitar todos los productos de KitchenAid si quiere que tengan un trato justo con usted. Llevaremos nuestro negocio a otra parte.

Compramos nuestro lavavajillas (como parte de un juego completo, de hecho) hace 2 años. Es silencioso, pero ha dejado de lavar los platos. Sólo utilizamos el jabón y la ayuda para secar recomendados por el fabricante, y el lavavajillas se limpia regularmente. El dispensador de jabón se abre, pero a no ser que se deje la rejilla inferior medio vacía, el jabón Ten no sale del dispensador, o sale pero no se disuelve. Esto comenzó hace unos seis meses, como un problema ocasional, pero ahora sucede más a menudo. Basándome en esto, así como en mis experiencias con el resto de mis aparatos, no recomendaría esta marca.

Compramos un lavavajillas KitchenAid en noviembre de 2015. Menos de 4 años después no funciona. Producto terrible. No volveré a comprar KitchenAid. Trató de obtener ayuda y me dijeron que llamar a un técnico. No voy a comprar un producto de más de 700$ para que no dure. Muy decepcionado.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

La bandeja del horno es de fabricación barata. Superficie horrible. No es fácil de limpiar. La circular con un labio de 1 está bien. El alambre encaja bien en el interior. La sartén en sí está deslustrada y puede oxidarse con el tiempo. Debería poder hacer galletas en ella pero está en muy mal estado.

Tenemos esta cocina desde hace 6 años. Si se revisan las llamadas de servicio, 3 han sido por que el horno no alcanza la temperatura máxima. Cada llamada de servicio es cerca o más de $200.00. La temperatura funciona por un tiempo y luego vuelve a 259 grados. Nunca se ha arreglado correctamente. Ahora tenemos un error F2E1, llamada de servicio $125.00. El reparador dijo que tenemos un error F2E1 y que tendríamos que pedir un nuevo teclado. Realmente $125.00 para decirnos lo que ya sabíamos. Ahora, para empeorar las cosas, dijo que esta parte, el costo estimado de $ 500.00, no puede corregir el problema y más trabajo, las partes serían necesarios y que no sabría hasta que trató la nueva parte. La parte más frustrante es que dijo que la pieza del teclado no podía ser devuelta si era necesario más trabajo, lo que aumentaba el precio y eso no podía determinarse hasta que empezara el trabajo. Así que hemos decidido comprar una nueva cocina de gas y un nuevo frigorífico y, obviamente, ninguno de ellos será un KitchenAid.

Este lavavajillas KitchenAid podría mejorar. Mi lavavajillas es más ruidoso de lo que prefiero. No limpia a la altura de mis expectativas. Todos los lavavajillas deben tener muchas opciones de ciclos, incluyendo Aclarado y Retención. Todos los hogares necesitan un lavavajillas que funcione bien.

The dishwasher cleans the dishes reliably without worry! It was purchased in 1993 and it is still running great! It is a standard size dishwasher with a place separate for utensils. It is the top of the KitchenAid line at that time. It is the standard KitchenAid Superba from 1993. It has a black, shiny front with chrome control buttons. I have owned this dishwasher for a very long time. I have had one service call on it. I hope it lasts forever! The newer units are said to be less reliable and not as good at cleaning. I love this dishwasher. I am very pleased with it!

¿A alguien más le ha molestado lo que yo llamo un defecto de diseño en relación con el hielo que cae detrás del cajón? El fabricador de hielo deja caer el hielo encima del brazo de disparo y cuando se saca la bandeja, el hielo es arrastrado al suelo del congelador y a veces rebota en el suelo de la cocina. Estoy tratando con un negocio local (que me vendió el frigorífico) con respecto al problema. He vendido cientos de estos y no he recibido ninguna queja. Pues ahora sí. Me han pedido que lleve el cubo para ver si está deformado o algo así. Sí.

We purchased a KUDE40FXWH dishwasher in March of 2011. The top rack glides kept popping open letting the rack fall off. This probably was linked to binding due to breakage of the plastic pins that connect the glide wheels on the glide bracket. Three months out of warranty, the wheels on one side fall into the bottom of the dishwasher. Both sides have now been replaced for $250. The service technician said this is not isolated and they encounter this on these models. We called Whirlpool/KitchenAid and they politely noted the problems. But once they had the information, they made it very clear that they are unwilling to supply anything at their cost to correct our problem with their equipment. They are glad to have the info for engineering future equipment but are calculatingly unmoved about the predicaments of people who have bought their products to date. We paid for a higher end dishwasher to get reliability and service. KitchenAid is not worth the premium. I could just as well have bought a bargain brand and the repairs wouldnt have been any more than the glitzy one.

I have an unusual space to fit a fridge into. The KitchenAid was the only one that I could find that would fit. It turned out to be a great value and look great as well and Im very pleased. The interior space for a rather short fridge is awesome. The inside is very easy to keep clean and cleaning is not a favorite pastime. The stainless steel is easy to take care of and I would buy this brand again even if I was not looking for a hobbit of a fridge.

Este es un modelo antiguo y funciona muy bien, sin embargo no tengo conocimiento del valor de los modelos más nuevos. Este consigue que la vajilla y la cristalería estén súper limpias y secas.

La tecnología de vapor aqua lift no limpia como se anuncia. Después de numerosos contactos con KitchenAid nos han dicho básicamente que es nuestro problema. Todavía está en garantía. Hay varias demandas contra la tecnología Aqua lift en varios estados diferentes. No puedo utilizar limpiador de hornos en él, ya que anula la garantía. Estoy atascado con un horno que no puedo limpiar.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!

Compré el micro, la campana hace 3 años y no he tenido más que problemas con el micro. Empieza a pitar y el micro se ha puesto en marcha solo. Creo que es un peligro para la seguridad y que puede provocar un incendio. Lo he puesto en una barra de alimentación y lo apago cuando no estamos en casa y por la noche. He cambiado los mandos dos veces, pero no ha servido de nada porque sigue ocurriendo. Kitchenaid está enviando a su reparador de nuevo (Sears repara dos veces) y ahora Kitchenaid repara dos veces. Ambos no pudieron encontrar el problema. Estoy cansado y asustado de este maldito microondas y quiero reemplazarlo y sacarlo de mi casa antes de que ocurra algo terrible.

Tengo el horno desde hace menos de un año y el fusible se ha fundido dos veces. El técnico dijo que es el resultado del proceso de autolimpieza. Me dijo que no lo usara. He intentado obtener una respuesta de la empresa. No hubo suerte. He contratado la ampliación de la garantía. Me aconsejaron que llamara a otra división. No estaban dispuestos a ayudar. Su trabajo consistía en vender garantías ampliadas. Compré la garantía después de que intentaran venderme una de mayor duración. Parece que tienen un problema que no quieren solucionar. He comprado muchos artículos en el pasado con ellos. No me atrevo a comprar nada en el futuro.

Compré el lavavajillas Kitchen Aid modelo KDTM404KPS en Home Depot en noviembre de 2020. El primer lavavajillas tuvo un problema el primer día. Era extremadamente ruidoso. Como un avión a reacción estrellándose. El metal rechinaba y tenía un extraño olor a quemado. Llamé a Home Depot andamp; les dije que no funcionaba. Me negué a la reparación andamp; exigió un reemplazo. Entonces tuve que pasar 10 horas tratando con Home Depot andamp; servicio al cliente de Whirlpool antes de que aceptaran reemplazar la unidad. La segunda unidad tuvo que ser devuelta porque llegó con daños masivos en la puerta. Una gran abolladura. La tercera unidad se instaló finalmente en diciembre de 2020. Sin embargo, sigue haciendo mucho ruido. No se acerca ni de lejos a los 44dba que dicen que hace. Es el lavavajillas más ruidoso que he tenido. Además, los platos salen con una neblina blanca. Salen más sucios que cuando los metes. Voy a llamar de nuevo al servicio de atención al cliente. Es el peor lavavajillas que he tenido nunca.

We purchased this KitchenAid Household Ref. from Lowes. 4 1/2 months of owning it there started a loud clicking noise from the back of the unit, ice built up in the veggie drawer that it couldnt shut, and water from the left side of the ref. dripping down into the two shelving parts. Once the door is open along the way the water runs out onto my floor. On the way to close MORE water runs onto the floor and then down the front of the freezer that is on the bottom. Since the issue we have had KitchenAids preferred service AAA out of Howell MI come out for 3 different service calls. Each time I am told, The problem is fixed and you will have no more water leaking. I have white water stains in my trays and the stain on the front of the ref. due to the leaks and sitting water. After calling again today because it is STILL leaking I spoke with Melinda (Customer Service) with all she could offer me was at first a service call at my cost then returned with a no cost, I spoke to Tim (Supervisor for KitchenAid Tennessee office) who explained there was not a thing anyone could to but another service call. Who is going to pay for ANOTHER day off of work? This will be the 4th time I have had to take a day off of work for repairs to this refrigerator. A consumer should NOT have to clean up a water mess every time the unit is opened and the water streak down the front is not appealing. This is obviously an issue with the unit. I asked for the unit to be exchanged with the SAME unit and I was told that You would be eligible for a replacement at a discounted price. Are you serious? I already paid the full price for this unit.Something has to be done to not allow consumers to be buying nonworking items and costing more than the unit itself. I have bought many KitchenAid items and I will never buy again since this incident. The do not stand by the product but keep sending service people who either cant fix the problem or the problem is simply NOT fixable.

After having a KitchenAid dishwasher that ran well for 11 years, we purchased a KitchenAid dishwasher from Sears on 6/11. This was model KUDS30FSSX2. In November of 12, wheels came off the upper rack and soon after, the motor wouldnt start. It would hum and then not go further in cycle. We had a repairman look at it. He said the motor was bad and that KitchenAid would not replace it. We paid for a replacement (about $400). The wheels on the upper rack were replaced after we complained to Whirlpool. There was never one trip here. They had to call for parts which were sent in about a week. Now, the motor will again not start and we are waiting to get help again. We never talk to the same person twice. The reports above match our experience. This is the same experience we had many years ago with our SAAB auto. They of course are now out of business and their employees lost their jobs. Im sure the execs were well compensated. KitchenAid and their owner, Whirlpool, are headed for the same future. I feel sorry for the employees, but this is what will happen when quality and buyer satisfaction no longer counts. Needless to say, we will never purchase another KitchenAid product or a Whirlpool made product which are marketed under names like Kenmore, etc. Sears too has been no help.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

Un rendimiento de limpieza muy pobre. Para conseguir una vajilla limpia, te conviertes en la persona de ese anuncio que debe lavar bien los platos antes de meterlos en el lavavajillas. Como dice mi hija, esto no es un lavavajillas, es un desinfectante. ¿Qué es lo que no queda limpio? Una taza de café que estuvo toda la noche (las manchas de café permanecen), un plato enjuagado y fregado al 90% que se metió en el lavavajillas inmediatamente (antes de que se secara la comida), cuchillos con incluso un poco de mantequilla de cacahuete que no se fregó al 100%. El vendedor me dijo que era su producto más vendido y que podía limpiar las manchas de un gato. Después de casi una hora al teléfono con KitchenAid, me enteré de que si envían a un técnico a comprobarlo, tendré que pagar 120 dólares por la llamada de servicio si el único problema es que los platos no están limpios. Yup, a menos que un código de servicio, error viene, debo para ellos la comprobación para ver por qué se limpia tan mal. Limpiar los platos no constituye un fallo funcional por lo tanto los platos sucios no están cubiertos por la garantía. Otra llamada con un supervisor y finalmente están enviando a alguien y se comprometió a no cobrarme, siempre y cuando el técnico puede ver cómo los platos no vienen limpios (no es un problema ... ya que sucede cada vez).ACTUALIZACIÓN: Un técnico de servicio de confianza vino hoy y corrió a través de sus pasos. No hay códigos de error. No hay nada malo, aunque estuvo de acuerdo en que los platos que no se limpian eran algo que él también experimentó. Dijo que la máquina es tan buena como puede ser y señaló que la mala limpieza es probablemente de la nueva ingeniería que utiliza mucho menos agua. Sugirió usar TOUGH y HI TEMP cada vez y que podría reducir los platos sucios a un 10% más o menos. No es exactamente una revisión delirante y ya que no es defectuoso estoy atascado con un lavavajillas que sólo desinfecta. El técnico me dijo que cualquier lavavajillas decente NO requiere que se lave la vajilla primero; dijo que un buen enjuague que elimine las partículas de comida es suficiente. Estuvo de acuerdo en que un lavavajillas debería hacerlo mucho mejor que la selección de platos aún sucios en mi encimera después de la prueba. Pero según KitchenAid, no hay nada de malo en mi máquina.Si le parece bien lavar COMPLETAMENTE los platos antes de ponerlos en el lavavajillas O volver a lavar aproximadamente 1,4 de la carga después de hacer un aclarado a fondo antes de esta máquina, entonces cómprela. Es muy silencioso y bonito. Pero si esperas que un lavavajillas lave bien los platos, no digas que no te lo advertí. Cuando saque sus platos después de hacer una carga en esta máquina, recordará este cuento de advertencia. Admito que normalmente descarto una o dos malas críticas - esa persona debe ser muy exigente o la unidad era un limón raro. Estoy aquí para decirles que si adquieren una máquina como la mía, y acuden a KitchenAid para recibir asistencia, escribirán una reseña que continúe mi advertencia a los demás.

I am having the same exact issue with our KERS306BSS range. We purchased it in June 2013 and have had numerous service calls for the issue. KitchenAid keeps telling us we need to reset the main breaker and refusing to refund or replace our product. We are so fed up with every night not being able to cook dinner as its more frequently not working and now when we try to turn the oven on, Feature Not Available flashes across the control panel not allowing us to do anything.

Me decepcionó mucho este y los otros electrodomésticos KitchenAid que compré. Tuve problemas una y otra vez con el arranque de este lavavajillas. La placa de circuito tuvo que ser reemplazada hasta que estuvo fuera de garantía.

KitchenAid Model KUDS30IXBL Purchased from Lowes 3-29-14. Within a few months of purchase, the top rack wheel broke off. Within 2 years, it would cancel and drain within 15 minutes of start up. This began just before Thanksgiving. :( Repairman came out since we purchased the warranty and replaced the rack holder with new metal parts and the front computer. First load of dishes after repair, it cancelled and drained within 15 minutes of start up. Id rather go back to old fashioned nobs and dials.

Im a Hurricane Sandy victim - most of my house wiped out. Rebuilt and purchased all new KitchenAid appliances in 2013. Within a few months, dishwasher had a leak (fixed) and rust spots and discoloring of door panel - poor quality steel. Customer Service says these are cosmetic and they are not responsible. Rust spots probably because we live near the water. ABSURD! ALSO - electronic panel on door failed - option lights not working, trying to get fixed.Refrigerator- Control panel failed- shows false high temps and warning lights - was replaced. Failed again. Trying to get panel replaced again. Quality Control needs to look at hundreds of complaints on the internet. Still have great stress from Hurricane Sandy - KitchenAid is causing more stress. Very unhappy - spoke with my contractor about dropping KitchenAid from their product line. What happens when the warranties expire? Will I have to pay for these future quality failures? Would not recommend your products.

Bought a Double Over, Dishwasher, and 42 Built In Refrigerator, all KitchenAid to match replacing 10+ year old GE Monogram appliances. Thought I did the research required to make the best educated purchase on the market, decided on these as our local dealer had the best deal on all three. After a week, the refrigerator began to frost over in the upper area of the freezer section, all other areas seemed to work as described with no issues. We contacted KitchenAid Warranty for help. They sent out a warranty repair service company and after three attempts with help from their KitchenAid Tech Support Center, they could not repair the problem!Our problems continues and during the final repair call the technician, stated that the Tech support people dont have a clue and that theyve never seen this problem before. We were told by KitchenAid Warranty Call Center that the warranty does not include replacement but is only good for repair service. We want the unit replaced, we didnt buy cheap. We bought what we thought was the best on the marker at the time based on what research we were able to do. The refrigerator cost $9K, overall we spent $12K for all three appliances and now realize this was a huge mistake. The local dealer, Pacific Sales has told us we would be getting a replacement unit soon, nothing yet but we have faith as they seemed to know how to handle bad products sold. We also asked to talk to a KitchenAid representative wanting to express our concerns to a human being. We were told by the Warranty KitchenAid call center that no one was available, that they were the only people we could talk to! This is the most frustrating event weve purchased as 10+ years ago we bought similar appliances from GE for a house we built in CO. We had no issues with what we purchased than compared to this experience. We now have a nightmare going on! If we did this current purchase all over again, we would have never bought KitchenAid, probably stick with GE or Sub Zero or for the money LG or Samsung! Why buy KitchenAid, they have no warranty with their built in products.

I always wanted to own a KitchenAid appliances Because they�€�re supposed to be on a higher brand. We finally renovated my dream kitchen and I bought all KitchenAid appliances except for dishwasher which I got a Fisher & Paykel 2 drawer one. Anyway after 8 mos since I bought the Counter depth refrigerator KRFC704FSS It started having a problem with the ice maker. Called in for a service and said they will replace it and in a week the cooling system started to have problems. I called again for service and the guy said it�€�s a thermostat and they have to order the parts. I called customer service to follow up on the order and they said that it needs to be replaced because they been having problems with the cooling and that the model 704 Is being pulled out and being discontinued so I need to find another model. There�€�s so much inconvenience on this considering it�€�s a KitchenAid brand name. I was heartbroken because I really love the fridge and the platinum interiors and its counter depth feature.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

Our experience with Kitchenaid has been a disaster. Their response? Complete indifference. My wife and I bought $10k worth of appliances less than two years ago. The first to fail? The dishwasher routinely flooded the floors. After the 4th repairman came to our house our dishwasher was replaced. The first two repair visits the repairman suggested maybe we were putting our dishes in the unit incorrectly and the second time he said maybe we were using the wrong soap. Really? Our wall oven has required two visits from repairmen to recalibrate the controls because when it said 350 degrees it was actually 250 degrees. Now the unit wont get out of the preheat stage.And now after spending Friday morning away from work to have $750 worth of replacement parts installed by a repairman, the refrigerator is broken again - including water all over the floor. We did purchase an extended warranty with the products through Best Buy. EVERY TIME we call Best Buy they do their best to point the finger at Kitchen Aid and Kitchen Aid responds with a we could care less about your problem.�€� So whats next? We continue to get our appliances fixed (that is until they break again) but we need help with getting Kitchen Aid and Best Buy to care.

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

Have only had my dishwasher 4 months and the top rollers broke. I spent a lot of money to get what I was told was a good dishwasher, so having the rollers break after 4 months makes me angry. Then to find it isnt covered under warranty really made me mad. Kitchenaid should be honest and stand Behind their products!

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

No compre una cocina de gas KitchenAid a menos que esté dispuesto a limpiar el horno usted mismo con productos químicos agresivos. La tecnología Aqualift no funciona en absoluto y esto me disuadirá de volver a comprar otra cocina de gas KitchenAid. El hecho de que KitchenAid haya tenido este problema durante tanto tiempo y siga vendiendo estos productos de esta manera me disuadirá de volver a comprar otro producto KitchenAid.

This product is an expensive piece of junk. I would not recommend it and beware before buying. Two years ago, I purchased a 24 KitchenAid electric wall oven (Superba) which never worked properly from the beginning. I thought I didnt read the recipe correctly! It never thoroughly baked/roasted in the center and now, the outside of the cake is baked but the inside is raw. Same with roasting meats. The same applies for both regular bake and convection.

Por favor, por favor. No desperdicien su dinero comprando ninguno de estos productos. No sólo los productos son basura, sino que su servicio al cliente es aún peor. Mi nevera de 5.000 dólares se estropeó después de 6 meses. Llamé al servicio de atención al cliente y, por supuesto, tuve que esperar unos días. Y sé que no será reparado cuando venga el técnico. Nunca más. Nunca más.

Esta tecnología de limpieza es una completa broma. La solución de KitchenAid,Whirpool es comprar su kit de limpieza una esponja y un rascador de plástico. La comida se apelmaza en el interior y no sale. No se puede utilizar ningún limpiador químico, así que se trata de un trabajo de limpieza de 2 horas para conseguir limpiar el horno. Me sorprende que sigan vendiendo hornos con esta falsa tecnología. Después de ejecutar el ciclo varias veces, algo de lo que está en la parte inferior sale después de fregar un poco, pero los lados están todavía sucios. KitchenAid y Whirlpool necesitan hacer un retiro de productos y comprar todos estos hornos de basura de los consumidores. Pagué 2.000 dólares por mi horno y después de llamar para quejarme a KitchenAid tuvieron el descaro de decirme que podía venir un técnico pero que si decidían que el horno funcionaba como estaba diseñado, me cobrarían. Tal y como está diseñado, ¿eso significa que saben que no funciona y que vienen y dicen sí, no funciona, tal y como está diseñado? No volveré a comprar otro producto Whirlpool.

Odio mi ruidoso horno. ¿Por qué no hay una opción para apagar ese ventilador tan molesto? Odio tanto ese sonido quejumbroso que he dejado de hornear. No puedo esperar a sustituir mi nueva cocina KitchenAid por una marca más silenciosa. Me está volviendo loca. Hoy tengo que usarla. No es un placer.

Purchased KitchenAid dishwasher model: KUDS30CXWH7 in august 2012. I realize that is some time ago. I have been unhappy with this appliance since the first time I used it. The only positive thing I can say is it is more quiet than the previous dishwasher. I have the heavy duty cycle - it is no better than the normal cycle for cleaning pots or pyrex baking dishes. Please understand they are virtually clean when put in the washer yet not thoroughly clean at the end of the cycle. The heat dry cycle dries NOTHING so a dish towel or drying pad must be used daily.I also find it so odd that an appliance that is supposed to clean must also be cleaned with a special dishwasher soap otherwise it smells like a wet dog. I have had repair people here for a variety of dishwasher complaints - some have been remedied - but generally their comments are thats the way new appliances are. They dont clean thoroughly, they dont dry thoroughly, and they will smell unless you use dishwasher cleaner. An unhappy customer.

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

Me decepcionó el lavavajillas KitchenAid que compré. Estaba contento con el nivel de ruido y el aspecto, pero nunca funcionó correctamente. No lavaba la vajilla de forma eficiente y el ajuste de secado nunca funcionaba. Hice que Kitchen Aid viniera a verlo y me dijeron que era un lavavajillas de eficiencia energética, por lo que no secaba bien los platos. Hice que mi fontanero viniera a ver la conexión para asegurarse de que todo estaba bien. Kitchen aid me dejó de lado hasta que se acabara la garantía. Lo sustituí por un GE que es eficiente energéticamente y funciona realmente bien, no es tan silencioso, pero lava mis platos y mi ajuste de secado funciona cuando es necesario. Me decepcionó el producto pero. Puede ocurrir. Las cosas pueden ser defectuosas. Me decepcionó más la forma en que se manejó.

I purchased the KitchenAid refrigerator KFIS29PBMS00 2 years ago. My refrigerator has not been keeping things frozen since before Thanksgiving of 2015... It�€�s now the end of January 2016. It is also leaking water from the water dispenser. I think it is a shame you spend a good amount of money on a new appliance and within 2 years you have 4 problems with it. It has iced up. There was a problem with the door. The ice maker / water dispenser problem... but this freezer problem is the worst. (Thank goodness I have an old refrigerator, you know one that was produced when quality with appliances was great!)But what has become the even worst problem is the warranty company, Consumer Priority Service. You call in your problem. They call someone in your area... they come out to check the problem... leave, order parts and then come back. The first time I called to get someone out they told me they could get someone out in 3 weeks... 3 weeks!!! Come on... 3 weeks!So I bypassed the warranty company the 1st time the freezer had a problem. When they came out they noticed the water leak and said to call the warranty company on it. I did. It was 12/2/2015... They came out 1/21/2016 with the WRONG part. Now Im waiting again. In the meantime, the freezer is broken again. The warranty company notified a repair company... I hadnt heard a response from them so I called them. They said they could not fix my problem and they contacted the warranty company again. Needless to say, this is very frustrating. My beautiful, KitchenAid refrigerator has been no working since before Thanksgiving of last year! I will never buy another KitchenAid product again or warranty service from Consumer Priority Service.

Recientemente he comprado la cocina de gas KitchenAid con tecnología Aqualift. Anteriormente tenía un modelo Frigidaire de autolimpieza que funcionaba a las mil maravillas en todos sus años. Si hubiera sabido que Aqualift no se comparaba con la autolimpieza normal, me habría ahorrado dinero comprando una sin ella. Muy decepcionado.

Compré un lavavajillas Kitchenaid modelo kdpe234gps0 hace 8 meses. Siempre me ha gustado Kitchenaid, sin embargo este lavavajillas ha sido una espina clavada porque no me seca la vajilla. Es casi más fácil lavar y secar los platos a mano y listo. En cambio, el lavavajillas funciona durante mucho tiempo y cuando abres para colocar los platos tienes que secar todos y cada uno de ellos. No recomendaría este producto.

Muy silencioso, hace un gran trabajo de limpieza de los platos, incluso los que tienen comida horneada o seca, y tiene buena capacidad. Tiene un estante superior añadido para artículos planos. El lavavajillas es muy silencioso. No he tenido ningún problema con este lavavajillas.

Compramos este frigorífico KitchenAid hace 20 años y nunca hemos tenido un problema con él. Todos nuestros electrodomésticos son KitchenAid y hacen un gran trabajo. La única queja que tengo es que es de doble puerta y es muy pequeño por dentro. Me gustan los electrodomésticos grandes y espaciosos. Este no es un electrodoméstico espacioso pero nos sirve. Tenemos que comprar nuevos electrodomésticos. Busco los que tengan espacio y sean eficientes.

I have a dishwasher that is 2 years old. It came with a 1 year warranty. I had appliance repair company out at least two times, not cleaning dishes well, rollers on top shelf replaced. Did get advice on using quantum finish which helped with cleaning some. Cheap plastic rollers replaced. Now dishwasher rollers and door had to be tightened by repair man. Now needs seal for door because it is leaking. I will not be buying another KitchenAid product after this experience. Was told no recall on product just poorly made by repair company. I agree.

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I�€�ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

Este frigorífico encaja perfectamente en nuestro espacio empotrado, tiene un aspecto estupendo y cuenta con todas las características más modernas. Sin embargo, el espacio interior de nuestro frigorífico de tipo side by side es un poco estrecho. Hemos tenido un excelente servicio y soporte en esta marca.

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

I bought a KitchenAid dishwasher May 2013. HORRIBLE. Within weeks, problems showed up. Wine glasses exploded in top rack, their shards damaging the engine. Food sticks and dries on dishes, requiring hand washing of ALL items first. Plastic mixing bowls melt in top rack. And that top rack, so flimsy, falls off its track at will. When I complained to KA, they said it was my tough luck and, because they dont replace their faulty products, that I should shell out more money for extended service. I did that. And wow, what a nightmare thats become! Horrible and rude technicians come out, late and almost always accusatory: dont use right detergent, dont use right amount of detergent. Today, the guy summarized, Youre having trouble because you dont know how to use a dishwasher. Time to cut my losses and frustrations and look for a reliable appliance, NOT KITCHENAID.

He comprado un horno KitchenAid. Nunca más. Tarda más de 12 minutos en calentarse. Durante todo el tiempo que está funcionando, hace mucho ruido. Los quemadores también tardan una eternidad en calentarse. También he comprado un frigorífico. La máquina de hielo es horrible... Es demasiado pequeña y no hace hielo lo suficientemente rápido. El otro producto de KitchenAid que compré es una lavadora y secadora de carga frontal. La lavadora necesita ser limpiada todo el tiempo. No se me dijo eso. El colector de pelusas de la secadora, para una secadora de gran capacidad, es tan pequeño que resulta ridículo. Ninguna de estas cosas me fue mencionada. Si lo hubiera sabido, nunca habría comprado este electrodoméstico. Comprador muy molesto.

Estamos en un nuevo condominio y queríamos que nuestro nuevo refrigerador fuera de profundidad. Siempre he pensado que KitchenAid es una marca de gama alta que otros fabricantes, y que ellos fabrican un frigorífico de acero inoxidable de gran profundidad. El coste era mucho mayor, pero pensamos que obtendríamos un producto de calidad. En menos de 3 meses el dispensador de agua exterior se encendía cada vez que usábamos la máquina de hielo. El agua exterior funcionaba durante un corto periodo de tiempo cada vez. Debido al virus Corona en todo el mundo, no estábamos dispuestos a llamar a un técnico para que viniera a nuestra casa. Cada vez que el agua corría por la parte delantera del frigorífico de acero inoxidable, yo lo limpiaba. A pesar de pulirlo, la puerta de acero inoxidable del lado del congelador se manchó con marcas de agua. En un par de meses de pulir el el inoxidable decolorado parece oxidado.a Todavía no tiene un año.Llamamos a una persona de reparación hace tres semanas y nos dicen que el fabricante de hielo será reemplazado por la garantía. Pienso contactar a la tienda donde lo compramos y pedir que nos cambien las puertas delanteras o que nos cambien el refrigerador. Vivimos en México y lo compramos en una tienda bien establecida con una gran reputación. Unos amigos nuestros compraron un refrigerador de otra marca y el acero inoxidable es mucho más pesado y de mejor calidad. También he comparado el inoxidable del frente de otros fabricantes de refrigeradores y muchos son más superiores al KitchenAid. ¿Qué ha pasado con la marca KitchenAid? Si pudiera calificar mi experiencia con menos de una estrella lo haría. COMPRADORES HAGAN SUS DEBERES. NO VALE LA PENA COMPRAR UN FRIGORÍFICO KITCHENAID.

I got KitchenAid countertop fridge in Feb 2015 and since I have got this fridge I was not able to use freezer for more than a month because everything freezes in it. I called service technician and he came in, did something and it didnt help. After few days same issue again, then guy came in again and said he dont have heat gun so cant fix. Again appointment was rescheduled and then he came in again, did troubleshooting and said he will replace door. I waited for 1 month and called KitchenAid again and they said door that was shipped had a dent so now they have to get new one manufactured. Another 1 month. In a nut shell I have this fridge since 1 year now and I was never able to use freezer. KitchenAid sucks.

Intenté limpiar con la tecnología Aqualift 3 veces en 1 día y no es genial. Esperaba poder abrir la puerta y limpiar cualquier residuo que quedara. ¡NO! Prepárate para usar bicarbonato de sodio y una pequeña cantidad de agua de detergente para platos y un montón de fregado. Muy muy decepcionado. ¿Cómo ha podido pasar esto por una función de limpieza?

Background: Purchased $6500 of appliances in November of 2010. Refrigerator, Oven/Cooktop combo, Dishwasher, and cabinet mounted Microwave. The only one weve not had issues with is the Microwave. Lets work in the order they are listed: 1> Refrigerator, YEAR 2 >> Freezer door would not properly close. 2 service calls later issue fixed. YEAR 5 >> Out of Warranty. Defroster drain line plugged with ice leaving the interior of the freezer coated in ice and the automatic defroster in operable. Went online, researched the issue and cleared the blockage after two hours of work. Year 6 >> Louder than usual noise when compressor running. Called my Appliance Technician, of thirty Years. Diagnosis issue as one or more bad springs in the compressor, allowing compressor rotor to contact the compressor housing. Contacted KitchenAid, explained the issue. Set up an appointment for the AM, two days later. Next day received phone call from the assigned Appliance Repair service saying they had an appointment scheduled for the PM next day. I explained I was told the appointment was for AM. They said no. They made it for the PM. Okay, right hand doesnt know what the left hands doing. Was also informed there would be a $109.00 service fee for coming out to diagnose the problem. Told them what my Technician had diagnosed. Said they would have to look at it. I asked how much the repair would be if it was compressor. They told me it would be a flat fee and wouldnt be able to quote me an estimate until THEY diagnosed the problem. I asked if the service call fee would be applied to the cost of the labor. They said no, it would be in addition to the labor. Called KitchenAid again. Asked if the parts could be sent to my Appliance Repair Technician? They said no, they could only be sent to a certified Appliance repair shop. KitchenAids definition of a certified shop is one that has a contract with them. Anyway. No other options, called Payless Appliance back and kept the appointment. Technician arrives, listens for the noise, He said the compressor was running and the only noise he could hear was coming from flap/door that allowed Freezer air into the Refrigerator to keep the Refrigerator at the correct temperature. I told him that the noise he was hearing was not the same rattling I would hear when the compressor was running. He said the compressor was running and that was the only noise coming from the unit. During the diagnosis process the Technician opens the Freezer drawer and says its not adjusted properly, and thats most likely whats causing the ice build up in the freezer. He adjusted the drawer. $109.00 later, Freezer drawer is more difficult to open and close and the noise is still there. I inquired if there would be another service call fee when the noise returned. He said, yes, there probably would be since the only thing he could hear was that door/flap noise.Dishwasher: Year 4 > Out Of Warranty. Control Panel starts flashing codes. Called my usual Appliance Tech. He diagnosed the issue as a defective heating coil. Ordered the part and called me when it arrived and was able install it the same. When I ask for a bill, He quoted me the cost and told me to use the Dishwasher for few days to make sure that took care of the issue.Oven: Year 1 >> Under Warranty. Cooking dinner, and the oven starting flashing an over heat error message. Attempted to the oven off, but no controls worked. Checked the trouble shooting section of the owners manual and still nothing worked. Not sure if the oven was still on, I shut off the power at the circuit breaker, waited an hour and turned the power back on. Unknown what the issue was but it has not happened again. Bottom line: $6500.00 worth of Appliances and only one of four has been without issues. Will never purchase another KitchenAid, Whirlpool or any other Appliance made by that group.

Tengo esta estufa desde hace 5 años. Es de acero inoxidable, pero la zona de la plancha superior se ha oxidado por completo. Además, cuando utilicé el programa de autolimpieza se frió todo el panel de control, cuyo reemplazo fue costoso incluso en garantía, ya que no cubrieron los gastos de servicio y tardaron 2 meses en recibir la pieza. Volví a tener este problema, así que hubo que cambiar el panel. Ahora tengo que limpiar con vapor mi horno, lo que no funciona eficazmente. Además, la medición de la temperatura del horno NUNCA se acerca a la temperatura del panel de visualización. No volvería a comprar otro horno KitchenAid. El ventilador también es muy ruidoso. Uso mi microondas como mi horno en lugar de usar esta estufa. ¡Caro y de mala calidad!

En 2007 gasté más de 25K en electrodomésticos KitchenAid, uno de los cuales era un horno de convección de microondas que costó más de $1700. En 2011 esa unidad falló porque la resistencia murió. En la reparación me dijeron que sería más barato reemplazar la unidad porque incluso si se reparaba no había garantía de que durara. No hubo asistencia por parte de KitchenAid. Compré un segundo horno microondas KitchenAid. Tres años después falló... La resistencia murió. Cuando me puse en contacto con KitchenAid después de numerosas publicaciones en las redes sociales y correos electrónicos, aceptaron pagar la pieza pero yo tendría que pagar la llamada del servicio técnico, lo que hice. Nueve meses después, la resistencia ha vuelto a fallar. Me puse en contacto con KitchenAid y su respuesta, tras numerosas publicaciones en las redes sociales, fue ofrecerme la posibilidad de comprar un nuevo microondas con descuento. La oferta sólo era válida durante 48 horas. Investigué un poco y descubrí que su tarifa de descuento era exactamente el mismo precio al que se vende la unidad en los principales minoristas. ¿Así que ahora la empresa está siendo poco ética al hacerme una oferta que supuestamente está por debajo del precio de venta al público y pedirme que haga un gran acto de fe y compre un tercer microondas? Siento que se han aprovechado de mí, como estoy seguro de que muchos otros consumidores han sentido por la falsa publicidad de KitchenAids sobre la calidad y la mano de obra de su producto. Mi inteligencia ha sido insultada por su débil intento de hacer pasar los actuales precios de venta de sus unidades como un descuento especial que se ofrece debido a los problemas que he tenido con mis dos microondas anteriores. Nadie debería comprar sus productos si están dispuestos a operar de esta manera poco ética. Nadie debería comprar nada de una empresa que no respalda sus productos. Supongo que me pondré en contacto con los medios de comunicación locales y nacionales. Espero que una de estas agencias recoja mi historia como lección para otros consumidores que están en el mercado de nuevos electrodomésticos.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

Después de 2 años de uso ligero (nidos vacíos) la máquina no arrancaba. El técnico de servicio (no conectado a Whirlpool) dijo que la placa estaba mal. El costo de reemplazo fue de casi $400 con una garantía de 30 días. ¿Una garantía de 30 días? ¿En serio? Este lavavajillas sustituyó a otro KitchenAid que nunca funcionó bien andamp; completamente fallado después de 3 años. Ahora va a Bosch. ¡KitchenAid nunca será mi elección de nuevo! Modelo KFDE104DSS2

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

Compré una cocina de doble combustible, un microondas y un lavavajillas al mismo tiempo. El lavavajillas tiene 2 años y 1 mes. El motor se estropeó en este electrodoméstico. Llamé a Kitchen Aid y me pusieron en contacto con una empresa de reparaciones. Una reparación de 500 dólares. No gasten su dinero en Kitchen Aid, compren un modelo más barato y tírenlo. ¡¡¡Llamé a Kitchen Aid y no me ofrecieron nada!!! Kitchen Aid nunca más tendrá un centavo de mi negocio. Modelo KDTE234GPSO.

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

I purchased my KitchenAid French door refrigerator in August of 2012. I am now waiting for service on the ice maker for the third time. That figures out to once every 10 months, although the last time was just in October 2014 and it is not working again. When I buy top of the line appliances and pay top of the line price, I expect it to work without repairs for a lot longer than that. What is going on with them? The serial # is VS20857521

We purchased the refrigerator and soon after few months we started getting over temperature issues. We contacted them but they would say it is repairable and the Dan Marc company folks would come (4 times already) and still not fixed. I have a 5 year old at home and have food products which can go bad. The issue is still unresolved and it�€�s only a year now that we have this faulty appliance. They decline to replace it!!!

Compramos una combinación de horno y microondas, horno de convección en 2008, el microondas recientemente comenzó a no calentar los alimentos y bebidas. Notificamos a KitchenAid y nos remitieron a una reparación local que diagnosticó el problema y dijo que requeriría un nuevo magnetrón y tablero de control, con la mano de obra el costo sería de $ 650 , decidimos que el costo de la reparación era mucho menos que un nuevo horno y microondas y se comprometió a la reparación. La reparación se hizo, el microondas ahora funciona, calienta la comida y las bebidas a una fracción del nivel anterior. El técnico volvió hoy para diagnosticar y reparar de nuevo. Procedió a hacer la prueba tal y como lo dictó el técnico de la fábrica KitchenAids por teléfono con él, llenar el recipiente con 10oz. de agua, comprobar la temperatura, calentar durante 30 segundos y comprobar de nuevo. La diferencia fue de 20 grados más caliente que es el nivel más bajo de su punto de referencia para ser aceptable.Bottom line es que todavía doesnt calor como lo hizo antes de la reparación de $ 650. Entonces hablé con el representante de Kitchenaid durante una hora expresando mi descontento y pidiendo ayuda, su respuesta es lo siento pero es un aparato de 10-11 años y no funcionan tan bien cuando son tan viejos es la última palabra de ellos. Mi pregunta fue por qué nadie mencionó eso antes de comprometernos a la reparación, ella no dijo nada al respecto. Por lo tanto, no volveré a recomendar KitchenAid como producto de calidad y mucho menos compraré otro de sus electrodomésticos. Aconsejaré a otros que busquen en otra parte cuando compren electrodomésticos. También he presentado una disputa con la compañía de mi tarjeta de crédito en un esfuerzo por recuperar parte del coste en el que incurrimos.

Me encantaba mi Kitchenaid krff507e, hasta que no lo hice. La leche estropeada y el zumo de naranja agrio son una mala manera de empezar el día. Llamé al servicio de atención al cliente y, a pesar de que el frigorífico tenía poco más de un año, se negaron a repararlo. Después de pasar mucho tiempo en Google, encontré la solución para la escarcha detrás del cajón de la charcutería y el queso y por qué la nevera no enfriaba a una temperatura aceptable. El sensor de temperatura estaba en el lugar equivocado. Un reparador de electrodomésticos fue lo suficientemente amable como para publicar que esto era conocido por Kitchenaid, que en realidad había un boletín de servicio técnico para este problema. Ahora bien, dado que me gasté 2.500 dólares en un frigorífico que sólo podría utilizar durante un año, no estaba dispuesto a gastar otro céntimo en el servicio técnico, y puesto que Kitchenaid no se ofrecía a reparar lo que, en mi opinión, DEBERÍA haber sido retirado del mercado, lo arreglé yo mismo. Espero que mi nevera y yo tengamos muchos años de vida juntos, no gracias a Kitchenaid.

Dishwasher just quit working about 3 weeks ago. After about one week, I tried cleaning the inside. The bottom was all rust. When I went to wipe it out I got shocked. Needless to say, I left it alone. Called technician in and he said it was the worse dishwasher he had seen. The seal on the motor evidently leaked and blew out all the functions for operation. It would be too expensive to repair. Here is a picture of the dishwasher. This dishwasher was installed 2 years and 1 month ago.

We upgraded to get the nicer KitchenAid dishwasher. Weve had it for five years and it is working terribly for the last several months - for a while I was fully washing the dishes to put them in the dishwasher, only to have them come out dirtier. My husband has been able to fix it but then a few weeks later it will start doing a bad job again. This has happened probably five times now. I want it replaced SOOOOO badly. Apparently dishwashers are supposed to last on average 10 years - so our upgrade has done half the time. Will not be buying KitchenAid again...

Pensando en ir a por todas y comprar mi último y definitivo frigorífico, compré el más caro y lujoso KitchenAid. En cuatro años he gastado más de 600 dólares en reparaciones (nada cubierto por la garantía). La primera semana de la pandemia volvió a dejar de funcionar. He tirado en los últimos cuatro años, TRES contenidos completos del congelador con este refrigerador. El fabricador de hielo está situado encima de la placa base, y desagua sobre ella, y el técnico que finalmente vino de la fábrica dijo que era un defecto de diseño importante. He llamado y escrito a mi distribuidor y a la empresa matriz. Afortunadamente, tengo una vieja KitchenAid en el pasillo de atrás, así que tengo un refrigerador incómodo, pero frío. Uno pensaría que después de sólo 4 años de uso por parte de dos personas, y de reparaciones que requieren la mitad del coste del frigorífico, KitchenAid sería más receptiva con un cliente de muchos años. Estoy muy disgustado por esta experiencia.

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it�€�s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

Rediseñé mi cocina con la cocina de mis sueños y la reemplacé con todos los hermosos electrodomésticos KitchenAid. Sustituí el lavavajillas después de 5 años, es decir, hace 6 meses. Y ahora parece que voy a tener que reemplazar mis hornos de pared doble después de leer everyones comentarios sobre el e5 f1 que cuesta $ 700. Es mejor que vaya a comprar uno nuevo. Y por cierto, he reemplazado mi lavavajillas no con Kitchenaid. Voy a hacer lo mismo con mis hornos.

Nuestro microondas KitchenAid de 600 dólares falló después de menos de 2 años. Hablé con el servicio de atención al cliente sobre la reparación, y me dijeron que no se fabrican piezas de repuesto para este artículo, ya que es un electrodoméstico de encimera. No se comercializó como tal - se me vendió como una pieza instalada con un kit de ajuste a juego. Me dijeron que sólo tendría que comprar otro microondas dado que está fuera de garantía. Es muy decepcionante descubrir que un microondas que rara vez se usa y que se vende por tanto dinero no puede durar 2 años. Más triste aún es que KitchenAid no esté dispuesta a respaldar su producto ofreciendo al menos un descuento para la compra de un producto de sustitución. Basándome en esta experiencia, no compraré otro electrodoméstico KitchenAid.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

I purchased a KitchenAid dishwasher, model #KDPE234GPS0, in March of 2020. In November right before Thanksgiving, the pump and motor died. The service tech told me that this normally happens in about a year and a half. He was surprised it happened so soon. He told me to get an extended warranty because it will happen again. Its now January of 2021, still no dishwasher and KitchenAid said they dont know when parts will be available! I should have spent the extra money and bought the Miele like I had previously. DONT BUY THIS PIECE OF GARBAGE!!! STAY AWAY!! Oh yeah and 1 more thing.. This thing always has an awful odor to it.

I had very similar experience on my 8-year old side-by-side KitchenAid built-in refrigerator (KSSC48QMS01). It started out with loud motor sound once in a while, then I noticed that the control panels numbers were flashing. Power Off/On from the panel, or on the physical switch did not make the flashing go away. This lasted for about a month before it produced chirping sound every 5 seconds. Four days after the chirping sound appeared, my food started to be not cool any more (The freezer side was still okay, and the foods in the drawers were not as warm as the ones on the shelves).Anyway, I ordered the Repair+1 plan from KitchenAid (actually it was Whirlpool), and they sent ASI to come the next day. The engineer from ASI was very good. In less than an hour, he replaced the control board, and I have cold food (and lots of ice from ice maker!) that night. All in all, I only lost two days use of the refrigerator, plus the cost of the plan (~ $400). A new refrigerator would have cost me more than $8,000, plus 3-4 weeks of time when I will have to wait for them to build it. I am very happy about the service I received from ASI (281-452-2121). The engineer arrived promptly, is competent and courteous, and the work was done professionally. He took my broken control board, so he can send it for repair and use it for the next customer.

In late 2007 we replaced every appliance in our beach home with KitchenAid appliances. As of 6/2014 every appliance has been replaced except the ice maker. This week our $4000 combo wall oven died and the KitchenAid authorized appliance repair suggested we replace it. We spent a chunk of money back then and have since replaced it all. My sister and an in-law have done the exact thing!! KitchenAid was considered top of the line. Today I consider it JUNK!!!! Oh by the way their consumer service line is perpetual hold. Sad that they allow the brand to go down the toilet.

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

Número de fabricación de Kitchenaid: KEHU309SSS número de artículo 22362407010. Ridículo.... los ventiladores de horno más ruidosos de la historia.... ruidos fuertes cuando se usa el convect o sólo el horno normal... Estoy de acuerdo con todas las quejas en este sitio sobre los ventiladores de horno de Kitchenaid.... Un chico de Sears, donde se compró este artículo, lo miró y dijo que era normal... no se puede hacer nada.... ¡Nunca más Kitchenaid!

Double Oven Glass exploded - I was preheating my oven to make chicken nuggets. I put the chicken into the oven and when the oven reached 235 degrees, the inside glass of the top oven exploded. The inside glass of the oven broke into very tiny pieces and some pieces even managed to escape from the seam that broke during the incident and ended up on my floor. No one was injured, I had called KitchenAid and they told me to schedule an appointment for a technician to come at $129.00 (my expense) and then I will have to pay to the new glass to get installed.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I�€�m checking website troubleshooting tips and this is a common problem. If that�€�s the case why don�€�t they show some class and fix it!

Compré cuatro electrodomésticos KitchenAid hace tres años para una remodelación completa de la cocina. Estoy muy decepcionado. El extractor del microondas es extremadamente ruidoso. Las asas de mi frigorífico siempre necesitan ser reajustadas. Afortunadamente, el lavavajillas es perfecto. Pero mi mayor queja es que si se golpean ligeramente los mandos de la cocina de gas (KSGB900ESS0), sale gas. No te das cuenta hasta que empiezas a olerlo. Por lo tanto, incluso la limpieza tiene que ser muy consciente de mirar las perillas y asegurarse de que están en la posición de apagado. Este es un problema de seguridad importante. Si no puedo encontrar una retirada del mercado, probablemente la tiraré y compraré otra marca. Yo compré todas las KitchenAid por su reputación y sus comentarios, pero no se las recomendaría a nadie...

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we�€�re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you�€�re going to phone and get warranty you�€�re wrong so maybe think twice.

En septiembre de 2013, remodelamos nuestra cocina. ¡Tenía ganas de tener 30 hornos de pared eléctricos dobles, pero con los años han sido muy decepcionado! ¡La preparación de la cena de anoche realmente me hizo querer escribir andamp; compartir mis frustraciones! Los hornos toman un tiempo excesivamente largo para llegar a la temperatura. Una vez que se puede alcanzar, ¡NO se mantiene! El ventilador es ruidoso y a veces parece vibrar. Las galletas se doran mucho en la esquina posterior derecha. La pasada noche empecé a utilizar el horno superior para hornear un solomillo de cerdo. Le di mucho tiempo para precalentar yamp; nunca llegó a 325 grados. Lo puse a 350 y tampoco lo alcanzó. Finalmente probé con el horno inferior, utilizando el calor rápido de convección para que alcanzara la temperatura más rápidamente. Una vez que se acercó a los 350 grados, apagué la convección y utilicé el horneado normal. Tuve que girar la sartén varias veces para evitar que se dorara por detrás. ¡He perdido demasiado tiempo mental estando frustrada con esto! Tuvimos una visita de un técnico, que ajustó la temperatura y no pudo hacer ningún comentario o sugerencia sobre el ventilador, etc. Estoy buscando nuevos hornos, pero necesitaba ventilar.

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

Three months ago, our 15-year old fridge died. We headed to Lowes and selected a KitchenAid side-by-side/freezer drawer below (model KFIL27CXMS5). It looked very nice in the store and we selected it because we thought the brand had a good reputation. Three months later, rust spots appeared on the stainless steel doors. I called KitchenAid, only to be told they saw this as a cosmetic issue which was not covered. They did say they could send a repairman to look at it, but I would have to pay for the service call. I protested and spoke to the service manager. No help! I returned to the Lowes store and the appliance manager had Lowes file a formal complaint with KitchenAid. He said Lowes would stand behind me. Well see. For now, my advice is never buy a KitchenAid appliance.

Compré el horno microondas empotrado KitchenAid, modelo KCMS185JBL, y empecé a utilizarlo en junio de 2004. Durante el último año, el plato giratorio a veces se detenía y dudaba y luego volvía a girar. Hoy (6,23,2012), el microondas funciona con un sonido áspero y fuerte pero no calienta la comida. Por el precio que pagué, no debería haberse estropeado después de 8 años. Tengo un microondas GE de sobremesa desde 1996 (costó 299 dólares) y sigue funcionando sin problemas.

Compré todos los electrodomésticos KitchenAid de acero inoxidable a juego (lavavajillas, cocina, frigorífico, microondas, horno de convección) hace aproximadamente un año y he estado muy decepcionado con la falta de calidad y rendimiento de la cocina y el frigorífico desde el principio. Pensaba que KitchenAid era una marca de primera, pero obviamente ya no lo es. Las piezas se ven muy bien en la sala de exposición, pero el comprador debe tener cuidado. La cocina - la parte superior de cristal se raya fácilmente, requiere una limpieza exhaustiva, pulido después de cada uso, la función de autolimpieza del horno realmente no funciona en absoluto, tarda una eternidad en precalentar el horno. El frigorífico - cubos de verdura baratos que se desmontan (el panel frontal se desprende), el filtro de agua tiene que ser reemplazado casi mensualmente. El lavavajillas es el único electrodoméstico del que no tengo grandes quejas. Es muy silencioso y hace un buen trabajo con los platos, vasos y cubiertos (lava las ollas a mano). Me arrepiento de no haber actualizado los electrodomésticos GE Profile que sustituí con esta compra.

Mi experiencia con la empresa KitchenAid fue horrible. Compré un refrigerador de alta gama con una garantía de 5 años. La máquina de hacer hielo y el congelador de la parte inferior están rotos. No produce hielo y el congelador no mantiene los alimentos congelados Los reparadores vinieron tres veces para arreglar este problema. Tres veces diferentes, no se puede arreglar. De hecho, dijeron que este frigorífico no se puede reparar. Llamé a Kitchenaid y me dijeron que me harían un descuento del 10 o el 15% en un frigorífico nuevo. Luego hablé con otro supervisor y me dijo que lo mejor que podía hacer era darme un 35% de descuento en un frigorífico nuevo. Así que lo que me están diciendo es que puedo gastar otros 4.500 dólares en un nuevo frigorífico porque eso es lo que me costaría con el descuento, así que pueden volver a hacérmelo cuando se rompa el segundo.Les dije que no están respaldando su producto y me indicaron que eso es lo mejor que pueden hacer. ¿Qué diablos significa eso? Lo mejor que pueden hacer. ¿Por qué iba a comprar otro producto Kitchenaid si no pueden respaldar su producto? Si no hacen algo al respecto, no volveré a comprar otro producto Kitchenaid y tampoco lo hará nadie más porque yo soy el medio de comunicación. Sé cómo evitar a toda esta comunidad. Estoy muy enfadada. Tengo una garantía y mi refrigerador está roto y nadie está haciendo nada sobre este tema. Kitchenaid tiene que hacer lo correcto.