Utilicé el horno por primera vez 3 meses después de comprarlo y mientras el horno se enfriaba después de cocinar en él, la puerta de cristal explotó. Este modelo de cocina tiene un horno doble: un horno superior pequeño y un horno inferior grande de convección. He utilizado el superior en numerosas ocasiones, pero ésta era la primera vez que utilizaba el horno inferior grande. Como estaba en garantía, llamé a LG y presenté una reclamación. Tardaron 2 semanas en enviar a alguien a mi casa para evaluar la situación. Tras la evaluación, me dijeron que informarían de sus conclusiones al Departamento de Garantía de LG y que se tomarían las medidas oportunas. Acabo de recibir una llamada de la empresa de reparaciones diciendo que LG sustituirá el cristal de la puerta. Estoy un poco preocupado porque esperaba que sustituyeran toda la puerta. ¿Cómo afectará esto a la integridad de la puerta? ¿Y si vuelve a ocurrir? Podría ocurrir en cualquier momento, sobre todo durante el ciclo de autolimpieza del horno. Estoy muy preocupada y desearía que los fabricantes volvieran a los días en que la puerta del horno era sólida.

This has been by far the worst customer service I ever experienced. Our LG refrigerator just stopped running. We only had it for about 7 months. We contacted them and they have strung us along for over 2 months now. No one has repaired it and they have not replaced the unit. We keep getting told we will get a call in 3-5 business days each time we contact them. They never get back to us. We still dont have a refrigerator and this is still under a warranty. Its horrible living without a refrigerator for this long. We had so much food go bad when the thing stopped working. Its already been a huge expense. LG has made this so difficult for us and we still are not getting the customer service we deserve and still have a broken fridge all under WARRANTY that they do not stand by. I will never purchase an LG anything ever again in my life. Worst service ever.

I purchased an LG Refrigerator the end of January which was delivered the 1st week of February. Three weeks later I was dealing with LG Customer Service as the compressor had twice made a terrible grinding noise. After several calls they escalated the issue for an exchange but stated it would take 5 days & to call back then which I did. When contacted after the 5 day period they again gave the exact same directive. I was grateful Best Buy agreed to change it which they did the 1st week in April and advised if I had the extended warranty with Geek Squad they would have taken care of it right away so I bought it on the replacement. The split door on the replacement refrigerator would not close properly & the alarm for that door did not function. Contacted Geek Squad who wrote upon order for repair but the order would not allow it to be scheduled for repair as there are NO SERVICE REPS in this area. How can anyone sell products that have a manufacturer AND an extended warranty when there is NO AVAILABLE SERVICE??? Best Buy sent 3 people from the local store & they offered to replace again but they only allow one (1) replacement on an extended warranty so if there would be anything wrong with the 3rd one I would be out of luck. So today I will go to Best Buy and hopefully get a full refund and go to a local appliance dealer (who services direct) to get a different brand that will cost more. We all loved the design of the LG but I no longer trust LG or Best Buy.

I called the LG Washer Recall Hotline first thing Monday morning. I was told that I would get a call in three to five business days to schedule an appointment. Thats a long time to wait just to get the appointment. So I called Best Buy since I bought an extended warranty of 5 yrs (glad of that!). They are not allowed to service recall problems. So, today being day four of the five-day wait, I thought Id call the service provider they assigned me to. No answer, but I left a message. I thought what the heck, maybe I should call LG back. Guess what? They made an error, the man said. They never gave the repair facility a phone # to reach me at. Gee, I would think someone would look at the repair order and figure that out! So, here I sit with laundry piling up because I have an inoperable machine. The drum came off! Im just lucky nothing was ruined inside of it when this happened. Im so shocked by this ineptitude. I once had a GE refrigerator go out. I called the company and told them it was maybe four years old. They had two people out to replace the motor the same day. What a difference from LG! Oh, and my LG is three years and four months old. I hear Speed Queen is the best, but I never see it sold anywhere! I would caution everyone to avoid LG!

Placed 1/2 load of towels in washer, started machine, then went shopping. Upon return washer door was open, water was pouring out of the door, and the towels were all over the floor. Apparently, this happened soon after we left because the washroom was flooded, the hallway was flooded, the bedroom was flooded, and the basement had the equivalent of an inch of water everywhere, it had even streamed into the garage through the wall from the washroom. After calling LG we were told the machine was out of warranty and to call an LG repairman. He was not available for two weeks. After performing extensive diagnostics in conjunction with LG tech support, he was advised that the machine checked out in all respects, but that LG recommended replacing the main board and both inlet valves at a cost for parts of over $500 plus labor. We could use the machine, but recommended that we not leave the house. We have had a number of repairs to the machine for the door not locking and have expensive switches replaced. Over $500 in repairs in the first two years. Now the machine is 4 years old and they want more money (see above) for repairs. Consumer Reports currently rates LG as the top front loader. We cannot understand how this can be an honest report, because our experience with these products and with LG has been abysmal. We noticed that on searching for LG washer problems, we came across three other reports under Consumer Reviews describing exactly our problem. LG told its repairman they had no other reports of such a problem, which obviously was a direct lie since we found three on our first search. Our order number on this machine from Home Depot is ** It was paid for on 6/22/11, and delivered on 6/28/11.

La pantalla de pelusas se levanta y una esquina de una prenda se engancha, se retuerce y se enrolla hasta formar un enorme fajo de ropa. Es muy difícil deshacer el fajo y ha arruinado varias prendas. Mi marido se tomó su tiempo para seguir una solución de YouTube en vano. Y como la pantalla de pelusa no se ajusta bien, permite que la pelusa entre en la secadora, por lo que es un peligro de incendio.

Este microondas me atrajo primero en la tienda porque tiene un aspecto muy bonito, plateado y negro cepillado. También el tamaño es perfecto para mi cocina de tamaño medio. Ni demasiado grande ni demasiado pequeño. Resulta que es un microondas muy fiable y agradable. Tiene buena potencia. Cocina todo perfectamente. El mejor que he tenido.

I bought a new LG Refrigerator in May 2018. Within a month, I started having issues with the refrigerator. It started making a very loud noise & had cooling issues. I called LG customer service, as it was under a manufacturers warranty. For last 2.5 months, LG could not even repair the refrigerator or provide a replacement. Highly unprofessional customer service, as the updated provided by them changes every week. Considering my experience, I will never buy LG products.

Large space, worked well to keep the food cold. I liked the extra snack drawer. Movable shelving was a plus. Brand with a reputable review. Power saving features was another reason to purchase. Plastic hinge broke shortly after purchasing. We still have not replaced it. The price for LG is high because of its reputation I believe. Good consumer reports. Hard to find part to fix. Make hinges more durable. Reputation was the reason we purchased this refrigerator. Yes LG has lived up to its reputation. It also was a brand we could buy at our local big box store.

Recientemente he comprado todos los electrodomésticos LG en el nuevo negro inoxidable. Me encanta el frigorífico de puerta a puerta, disfruto de la cocina, el horno y el microondas, pero el lavavajillas es imposible. El diseño de la rejilla para los vasos no sostiene ningún tamaño de vaso. Los vasos se caen continuamente y se vuelcan durante la limpieza. A menudo el cesto de utensilios nuevos de la parte superior se atasca en los vasos y las rejillas no se cierran sin ser empujadas agresivamente. La rejilla inferior tiene secciones plegables que se caen sin fuerza y los platos se desparraman y se pegan durante el ciclo de limpieza. La limpieza general, el aspecto y el silencio del lavavajillas son buenos. PERO se frustrará fácilmente con la configuración de la cesta. ¡¡¡Ojalá pudiera devolver este electrodoméstico imposible!!!

No sé qué hacer. Tengo una estufa de gas LG. Ya he gastado 4 juegos de pomos, los originales, 2 juegos que compré y 1 juego que me envió LG (que me dijeron que ahora estaban mejor hechos). El juego que me envió LG también se ha roto y estoy encendiendo y apagando la estufa con unos alicates. La razón por la que LG me envió un juego gratis fue porque les llamé y les dije que entré en mi casa y que olía a gas y que mi marido y mis dos nietos estaban durmiendo, lo cual era inusual. La perilla de la estufa parecía estar apagada pero como estaba rota no cerró el gas completamente. Si no hubiera llegado a casa cuando lo hice podría haber sido muy grave. Estoy dispuesto a llamar a quien haga falta para que se resuelva este problema. Este es un problema que podría ser mortal. Estos mandos deberían haber sido retirados del mercado hace mucho tiempo, especialmente después de leer la cantidad de quejas sobre este mismo asunto. Espero su respuesta.

I like the ice machine, water machine, double doors, Auto cooling, auto temperature, but it wasnt that special. It could have been better to me. The temperature never worked. It would get hot randomly. It would leave water. It would get really cold one day then hot the next. It was cheap and lasted only a few years. It would last longer the warranty was bettering dont like it. I wasnt a fan after the first year and it didnt have a for what Im paying for it. I could get a better fridge. It wasnt the best and I should have put out more money to get a better one. It was pretty low and to me it could have been higher and it could have been up to standards and to me it was not and some reason it didnt last more than 45 years and to me thats pretty low for your fridge raider. But it has a great warranty for the last at least 10-15 years. I didnt think it would crash so soon but it did. I should have put more time and effort let alone money into the fridge that I was purchasing.

Nunca he estado más horrorizado y asqueado con una empresa y el servicio al cliente en mi vida. Anoche, mientras hacía la colada, mi secadora eléctrica LG de los últimos 4 años, el cable de conexión en la parte trasera de la secadora se incendió y se fundió. Gracias a Dios estábamos en casa y la secadora se apagó sin más daños en la casa que el cable y la carcasa de la parte trasera de la secadora se derritieron por completo. Llamé a la línea de atención al cliente para informarles de lo sucedido y la señora, que parecía estar leyendo un manual, me dijo que tenía que llamar al servicio técnico, lo cual entendí. Luego me dice que tengo que pagar más de 275 dólares por adelantado para las reparaciones antes de que envíen a alguien. Le dije que la avería no era culpa mía, que había un defecto en el producto, y me dijo que, lamentablemente, a menos que pagara por adelantado, no podían enviar a nadie. Le dije que enviara a alguien y que si el reparador nos encontraba de alguna manera en la avería, pagaríamos entonces, pero antes de que viniera a verlo. ¿Cómo se puede cobrar a alguien por una reparación que ni siquiera han visto todavía para saber lo que hay que arreglar. ¿Cómo se le cobra a alguien por adelantado una reparación que era un defecto del fabricante? Un defecto que podría haber quemado mi casa o, peor aún, haber matado a toda mi familia si hubiéramos estado durmiendo. Por medidas de seguridad, hice que un electricista viniera a la casa al día siguiente para asegurarse de que no era un problema eléctrico por mi parte e incluso dijo que no era nada de la casa, que era un problema interno de la secadora.

Compré un conjunto de lavadora y secadora nuevo en marzo de 2018. Me encantaron las características y funciones, y funcionó sin problemas y silenciosamente. En enero de 2019, la bisagra de la puerta se había agarrotado, y notamos residuos jabonosos secos bajo el lado izquierdo de la máquina. Tuvimos que discutir con LG para reemplazar la bisagra bajo garantía, y trataron de cobrarme por desarmar la unidad. El técnico dijo que deberíamos tener más cuidado al cargar el jabón en la bandeja, y que el jabón que gotea cae en las bisagras y se come el metal. Parece un problema bastante grande para una lavadora en la que la bandeja dispensadora está justo encima de la bisagra de la puerta.En abril, el pestillo también había fallado, pero estaba fuera de garantía. Afortunadamente, había adquirido una garantía ampliada. También trataron de golpearme por 150 dólares para desarmar la unidad. ¡Ahora aquí estamos en junio de 2019, con una bisagra agarrotada de nuevo! La puerta no se abre ni se cierra completamente, y ahora la puerta gotea cuando se ejecuta un ciclo. Sin embargo, la unidad también está goteando desde el interior del aparato de jabón en algún lugar dentro de la máquina. Toda la pata, la placa frontal y el interior de la máquina se están oxidando debajo de la bandeja de jabón. La compañía de la garantía dice que es una condición preexistente y que no cubrirá los problemas relacionados con la corrosión y el óxido, ya que eso debería hacerlo el fabricante. LG dice que no es su problema y que sólo ofrece una garantía de 90 días para la sustitución de la primera bisagra, que ya ha expirado. Ahora estoy en el gancho para la reparación completa, que aún no se ha determinado (ya que tengo que pagar para que alguien venga incluso a decirme lo que está mal). Ni siquiera un año en él, y esta cosa es un pedazo de basura. Con las dos unidades, los impuestos, la entrega, la instalación, la garantía extendida, la nueva bandeja del suelo, etc., me he gastado 2.000 dólares en este conjunto, y todo eso es completamente inútil cuando tienes un problema con él.

I have lodged my complaint No. ** on LG toll free number as of 10/30/2012 regarding the sudden burn out on my refrigerator model GL195NM4. Accordingly, company representative Mr. ** came to my residence on 11/01/2012 to study the case and advised me to send photograph of burnt fridge along with bill copy. The same has been sent by e-mail on 11/02/2012 and receipt was confirmed by your representative Mr. **. While continuously following up with them, they are saying that the company will reply within 25-30 days which is too late. Sir, all the customers were expecting good services after sales but in this case, I regret to say that a company like LG is hopeless because until today, I did not hear any positive response from them. Im really confused whether I have to say LG products are good or worst.

Este es un microondas que requiere leer las instrucciones antes de usarlo debido a todas las características especiales. Hay 4 velocidades para la ventilación, el control del plato giratorio, y la capacidad de personalizar los tiempos de calentamiento. Seguro, eficiente, espacioso, y el manual del propietario está bien escrito.

En 2015 compré todos mis electrodomésticos LG sólo para llegar a los 4 años con ellos cuando todo se vino abajo. Justo en este año mi microondas dejó de funcionar, mi estufa se supone que debe ser el ajuste de 5 ollas, sólo cabe 3 en él. Mi horno de pared se rompió también, pero mi peor pesadilla es la experiencia que estoy pasando con mi refrigerador, un MODELO: LMXS30776S,01. Este frigorífico ha dejado de enfriar y hacer hielo 3 veces este año, entre abril y noviembre. Llamé a la compañía de garantía y ellos tiraron la pelota a LG, LG sigue enviando este servicio de fábrica Aandamp;E para trabajar en este refrigerador y por segunda vez en este mes que supuestamente arreglado y dejar diciendo que tomaría 24 horas para que la nevera se enfríe de nuevo, 24 horas pasaron y La nevera sigue sin funcionar.LG servicio al cliente siguen diciendo que no pueden reemplazar la unidad hasta que el técnico escribe en su informe que la unidad es irreparable. Mientras tanto tienen al cliente sin frigorífico desde hace casi un mes. Las Navidades están a la vuelta de la esquina y esto se está convirtiendo en una pesadilla. Todo lo que oigo del técnico es que esto pasa mucho con los electrodomésticos LG y que LG en lugar de sustituir o reembolsar el dinero prefiere seguir gastando dinero pagando a las empresas de servicio.

Lavadora apilable LG, tamaño de apartamento, gama alta - ¡pensé! Dos años más tarde, un montón de paneles de yeso han sido reemplazados debido a una mala instalación de la lavadora (Best Buy) y 5 visitas más tarde del equipo de servicio para la secadora, estoy cansado. No más nada de LG nunca. La secadora está tan mal diseñada (es el modelo sin ventilación - no la compren) que se necesita un equipo de técnicos para sacar la unidad de la zona en la que se encuentra sólo para pulsar un botón para restablecer el termostato. Ha tenido tres placas de ordenador nuevas en 2 años. Los técnicos desmontaron toda la secadora en la última visita y sustituyeron todo el termostato en lugar de simplemente restablecerlo. Eso fue hace un par de meses y hoy se ha vuelto a estropear. Se sobrecalentó y se paró. Tengo suerte de haber comprado un contrato de servicio de Sears. Se han portado muy bien, pero espero que sustituyan pronto la unidad. Les está costando una fortuna la reparación. Parece que los electrodomésticos baratos dan trabajo a muchos técnicos hoy en día. ¿LG? No, nunca más. Y sí, su servicio de ayuda era inútil cuando tenía la garantía de 1 año. Ahora el pobre Sears tiene que venir a visitarme más a menudo de lo que quiero que vengan. No entiendo por qué cualquier tienda de electrodomésticos tiene artículos que fallan repetidamente.

La placa de lavado de la lavadora salió volando andamp; abolló la bañera. La reparación fue enviada con bastante rapidez. Sustituyeron la placa de lavado. Nos dijeron que la bañera estaría en espera hasta julio. ¿Cómo puede tardar más de un mes en llegar la pieza más importante de una lavadora? El reparador vuelve a llamar hace más de una semana y pregunta si aceptaríamos una compensación de LG en lugar de la pieza. La pieza estará en espera más tiempo del previsto. Me dijo que LG llamaría. Hace poco me puse en contacto con él para comunicarle que no he recibido ninguna llamada. Su comentario fue ¿En serio?. ¡¡Luego se rió!! Me dijo que hablaría con su supervisor. Esto es muy decepcionante. El vendedor de Lowes hablaba maravillas de su producto.

We purchased a French door ice maker fridge in 2011. LG GCP197DPSL- 560 L - $1600 (Lemon). One year later the ice maker kept jamming up and would not dispense ice. This then made ice crystals form that covered the inside of the freezer door causing ice crystals to fall all over the floor when the door was opened. 5 years, two replacement doors. 1 ice maker bin, dozens of calls to LG and numerous service calls at $75 each time and we still do not have a fridge/freezer that will make ice or not frost over inside. LG say they will not offer any more assistance or support or any kind of refund or compensation to us... LG fridges are the worst. Do not buy one. LG customer service (3rd world call centre) is an insulting joke of stalling and non commitment to help their customers in any way... Joke.

We had this beautiful fridge installed in June of 2012 and right away the freezer compartment spilled ice all over the floor when you opened the freezer drawer. The repairman messed with the seal on one visit, then replaced the seal on another visit and finally replaced the freezer door on the third visit. Problem with that was then resolved. Was gone for three months and back home for summer and the freezer quit working on July 4 - water all over the hard wood floors and freezer food thawed--they came out and did repairs on a fan. A week later the same thing happened - came out - needs new compressor. Came out with the right part no. on the box, but when he went to install it, wrong compressor - could not even restart the fridge section - so without fridge too. Yesterday they installed the correct compressor and freezer wont go below 29 degrees. American has been very good to do repairs and are trying to help us. We also bought the extended warranties, but that company has been somewhat difficult to work with. It is like no one knows who should do what. Very unhappy with this product. Now I have seen many others experiencing the same issues. Should the consumer have to suffer inconveniences and perhaps even damage to their home PLUS pay for the product and warranties especially when LG surely knows they have problems? I feel badly for the repairmen, but am wondering why companies continue to sell these products when obviously there are significant issues. What are we to do?

Bought it for the water and ice maker, as well as the size of the fridge. And the price wasnt too bad, although the problems left quite a bit to be desired from the brand. I liked the water dispenser and the ice maker. And it had good storage drawers and shelving. It matched our other appliances in our kitchen. It was stainless steel and pretty. But the light started flickering a week after it was purchased. The filter indicating light would change to red a day after it was replaced and the ice maker stopped working.

Compré una cocina de cristal LG en agosto de 2014. Soy la única persona en el hogar que utiliza el producto anterior, no se utiliza tan a menudo. La primera vez que usé el limpiador proporcionado por LG se quitó la superficie superior negra de uno de los elementos. Llamé al 18885422623 y la persona con la que hablé me dijo que no podían hacer nada, que era algo cosmético. Seguramente tiene que haber algún defecto para que la superficie negra se desprenda después de una sola limpieza con el producto proporcionado por LG. No he pagado mucho dinero para que la superficie se desprenda yamp; aceptar que no hay nada LG puede hacer. También he ampliado la garantía. Sinceramente, me arrepiento de haber comprado electrodomésticos LG.

LG REFRIGERATOR AND ICE MAKER has been one of the worst experiences of my 63 years. It looks nice but try getting anything fixed or working period. After having a repair man out to troubleshoot the problem the LG company refused my repairman any help or input at all as he was not an LG licensed repairman. We live in Montana and the closest LG place was 3 hours away. That LG company repairman said if we would hall it to Bozeman they would look at it. My repairman has an excellent reputation and works on every other brand and an Appliance Repair Business. He now refuses work on anything LG as he has had NO luck getting any assistance from LG or their repairmen. Nor have I, as an LG Customer. Two weeks after replacing the ice maker, which never worked again, the refrigerator went completely out. BE SURE TO LOOK ONLINE AT ALL THE LAWSUITS AND HUNDREDS OF CUSTOMERS STORIES OF THE SAME TROUBLES AND WORSE!!!! Be warned!!!

We bought our LG side by side, door in door fridge in June 2017. In less than 2 years, our icemaker quit working. We went through all the troubleshooting suggestions and nothing worked. We spent $95 to have someone come out to diagnose the problem... only to diagnose it incorrectly which cost an additional $180. Another service person was sent out and called into the LG center resulting in diagnosis of the heater element in freezer door not working causing the ice maker to not produce ice. We have been told that the entire freezer door has to be replaced which would be extremely costly. We already spent over $1500 on the fridge and to now in 2 years have to put hundreds of dollars into it for repair. Im outraged and disappointed in the quality of this product.

My 6-year-old refrigerator quit completely (most likely compressor). I called LG as parts are still under warranty. They gave me 3 places to call to schedule a repair. Two places stated they no longer accepted any service calls on LG repairs and one said she was so far out of my area she didnt know why they gave me their number. I called LG back and was told to see if I could find somebody. I called several places and got the same thing so I called LG back again. I was then told I would be placed with scheduling and somebody would call me in 3 to 5 business days. I asked was their list different or more current and was told his list was fine. I asked him to go unplug his refrigerator for the next 10 days and throw away $300.00 worth of food. He said there was no reason for me to get smart. This is unbelievable. LG doesnt know which of their service providers still honor their calls??? I am now shopping for a refrigerator after 3 days of doing without and no resolution in sight and considering an attorney. I have read far too many horror stories.

DO NOT PURCHASE ANY LG REFRIGERATOR!!! We bought an LG French door refrigerator less than a year ago and we no longer have a refrigerator already. A very expensive appliance that is required normally important in life has been broken for over a month now. LG sent out a subcontracted company name Tasko who set an appt initially A day or so after report of failure of the compressor. Technician showed up unable to speak English and said I think....after only a few minutes someone else would have to come back...he couldnt fix the issue. I said, why did you come if you can not fix it and when will someone be back? My refrigerator isnt working and all my food is spoiling. EXPENSIVE LOSS!!! Plus its almost THANKSGIVING! He replied, someone will call by Friday...a whole week away...NO ONE CALLED FOR 2 more weeks! I received a call out of the blue on November 5th (my birthday) stating...I am on my way! I said, no you are not...NO ONE CALLED TO SET AN APPT AND ITS MY BIRTHDAY, we are not available! I said, I will call you back to set appt. Before an appointment was made...No phone call or appt was made with me but the Technician who does NOT speak English...KNOCKS ON MY DOOR ON VETERANS DAY! I am not dressed and not prepared for this person to be in my home. My husband shockingly lets this tech in and he had me trapped in my bedroom for probably 5-6 hours in which I was having a medical emergency with my cat and I needed to get my cat to Vet. This Tech finally leaves and did not fix the refrigerator but leaves it unplugged saying do not plug in for 3 hours. My food is still spoiling and after 3 hours the refrigerator is now making a very loud noise and is not working at all to cool anywhere.I received a call from LG the next afternoon and I informed the rep of the horrendous customer service and how very unhappy and angry I was at how this man was in my home without a appt and unannounced at all. The rep said, I understand and will be calling Tasko to discuss this with the Tech and he knew that communication with that company was not easy to accomplish from prior conversations. He is very sorry for our experience. Our refrigerator does not work at all at this time. I call LG back a day or so after not hearing a word back and I AM STILL WITH A FRIDGE AND THANKSGIVING IS FAST APPROACHING!!! I called to request a new refrigerator as this is a class action suit issue across the country and My fridge is under warranty. I got the run around saying I must produce a receipt now even though they gave us all in their computer as customers of this fridge. I said I can not find my receipt and the company we purchased it at HH Gregg has closed all stores so I can not get a receipt from them because they did not upload to the warranty dept that bought their contracts. I am constantly calling for a new refrigerator STILL on Nov 21 and THANKSGIVING is tomorrow...I HAVE NO REFRIGERATOR NOW FOR OVER A MONTH and no one seems to give a flying rip and wants to send the same company back to my home that I have had such a horrific experience with for the past month. I requested to speak to the President of LG and was told they dont have that number!!! I said, Are you kidding me?!! The rep said, I will request a EXECUTIVE will call you within the next two days. Meanwhile, I AM STILL WITHOUT A REFRIGERATOR that is less than a year old and tomorrow is THANKSGIVING!!! I STILL HAVE NOT RECEIVED A CALL FROM AN EXECUTIVE and suspect I will not be, I think its time to contact one of the class action suit attys! Thoroughly disgusted, frustrated and infuriated! Do not buy any refrigerator from LG...or anything else if this is how you will be treated especially after spending nearly $4000 dollars for such an important appliance in life!

Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and Im looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though its roomy but it could use better build up because we need support there.

Casi la gama perfecta, tiene todo lo que necesitas o quieres. Desafortunadamente, tiene un defecto de diseño muy peligroso. Cuando alguien golpea el pomo de un quemador, éste se enciende (normalmente en alto). Recientemente tuvimos una situación en la que se sacó una fuente de vidrio para hornear del horno y se colocó en la parte superior de la estufa. Alguien golpeó accidentalmente un pomo, encendiendo el quemador en alto, donde estaba la fuente de cristal. Cuando mi mujer se dio cuenta de que el quemador estaba encendido, lo apagó e intentó sacar la fuente de cristal del quemador, cuando la fuente explotó de repente. Me puse en contacto con LG. Me dijeron que comprara la cubierta de seguridad para niños por 30 dólares. Este es un electrodoméstico MUY caro. No deberíamos comprar algo para hacerlo seguro cuando debería ser seguro de usar en primer lugar. Piénselo muy bien antes de comprar este aparato.

I bought the French door with bottom drawer pull out freezer & ice/water in door refrigerator Model# LFX28968D (& matching dishwasher) in July 2017... delivered mid Sept 2017. Spent $3200 before tax. Compressor failed May 2021... Fridge looks like operating normally but nothing frozen in freezer, no cooling in fridge and obviously no ice. Turns out my model# along with some other LG models have KNOWN COMPRESSOR FAILURE problems... But yet they kept producing them... And when compressor failed - they replaced with same (if still under warranty) and in a large number of cases-those replacements also failed! Remember-even though the compressor may be covered you still pay for time/ labour on repair visit. There was a class action lawsuit in USA that was settled and compensated everyone in Feb 2021-but this is only in USA not Canada. Personally I think they would have upheld their reputation had they done a recall... It�€�s not just a loss of a few hundred dollars... We�€�re talking thousands for the product, hundreds in frozen/refrigerated food loss and hundreds in repair labour fees (maybe multiple times)... I am fortunate to have purchased extended warranty from the business where I bought the fridge... which I don�€�t typically do. The repair company was great - came quickly and they already had this part stocked because they�€�ve been going to multiple calls with this issue. When it comes to the next new fridge I need to buy it will definitely NOT be an LG product... because when the compressor fails (once or more) Life�€�s NOT Good! I�€�m not sure this will actually get published but this is the link to the class action lawsuit details that includes all the model#�€�s. **

We bought a new LG side-by-side refrigerator less than 4 years ago. The unit has stopped cooling and the LG warranty repair is going to cost me at least $325. I will never buy another LG product or recommend one.

LR3023ST - El panel táctil dejó de funcionar en varios botones que afectaban a 3 quemadores y algunos números del horno a los 2 años. El panel táctil fue reemplazado. Luego, 2 meses después, volvió a ocurrir afectando a 2 quemadores diferentes y al botón de apagado del horno. No volveremos a comprar otra estufa LG. Nos gustaría darle un cero a este costoso esfuerzo ya que hoy salimos a comprar otra estufa.

Today I had a refrigerator delivered based on the information given to us by THEIR own employees. They stated that there was no vendor in our city that would be able to repair a sealed system leak. We were just about to have the 4-year old LG fridge removed and the new one installed that I couldnt afford but had to buy when they told us that Sears was able to send someone out to repair it under the warranty. We had already waited a week for them to do the right thing and needed a fridge. They were unapologetic and they REFUSED to do the right thing and reimburse us for the LG fridge under the warranty was we were told would be done. So we now have an LG fridge waiting for repair after 9 days sitting next to the SAMSUNG that we had to buy as we could wait no longer for LG to come through. They make crappy products and their customer services is inept and inefficient and they dont stand behind their warranties.They want you to have a hard time using their warranties so that they dont have to stand by them. CROOKS - like Ive never seen before. DO not waste your money on their junk. Their customer service is on a level of incompetence that I have never seen before and I hope never to again. STAY AWAY - buy any brand other than LG. Its better to use an ice chest than to buy an LG product. Garbage!!!

I bought an LG door in a door refrigerator February 2015. Within a few months the compressor broke. I called LG and they refused to fix it. After numerous calls and getting the credit card company involved, who rescinded my payment, they replaced the compressor. One month later, the compressor broke again. Mind you this is happening in the middle of summer. First they couldnt get the part then they couldnt get a technician. After a couple of months and $500.00 worth of lost food (which was never paid for), they replaced the compressor. Now, suddenly, the ice maker is not working. They are refusing to pay for it and it will cost me $371.00 to replace. I called LG Customer Service and there were lies galore... Like, We will check on this and call you in an hour, we will call you at the end of business, we will call you in 48 hours... All not true. This refrigerator is poor quality at a high price. It should have been removed and replaced with the first compressor breakdown. Additionally, I also bought an LG Washing Machine. All worked well until the washboard bolts that hold this piece at the bottom of the machine gave way and during a very fast spin, spun out of control, hit the washer cover, which opened and out flew the piece. They did fix this after a lot of screaming and yelling. I would not trust their products. There are many others on the market that are manufactured with quality in mind.

Compré una secadora LG en 2020 en Lowes, pensando que debían ser buenas porque cuesta mucho más que otras marcas. No es así. Estoy muy frustrado porque esta cosa no seca la ropa en ninguna configuración. Incluso en alto, extra seco la ropa siempre sale húmeda. Tengo que secar pequeñas cargas de ropa delicada 4 veces e incluso entonces siguen saliendo húmedas. Las toallas las seco en el modo heavy duty, high, y aún así tienen que pasar por dos ciclos. Me gustaría poder devolver este trasto.

Compramos un frigorífico LG hace 3 años basándonos en su publicidad que decía que su vida útil es de al menos 20 años, eso junto con sus innovadoras características fue la razón por la que acabamos comprándolo... Un día nos despertamos con un charco de agua por toda la cocina y descubrimos que todo el congelador estaba completamente descongelado, y esto ocurrió justo después de que fuéramos a hacer la compra, así que toda la nevera estaba llena de comida... Tuvimos que tirar la mayor parte de nuestra comida, cientos de dólares desperdiciados... Y lo peor es que después de esto... nos enteramos de que este es un problema común con los frigoríficos LG y que sus técnicos tardan semanas, a veces meses, en venir a reparar el frigorífico, ¡¿qué?! ¿Qué se supone que debemos hacer ahora? Esperar a ciegas durante semanas o incluso meses a que vengan a repararlo? ¿Salir a comer TODOS LOS DÍAS 3 veces? ¿Gastar miles de dólares haciendo eso? ¿Y no mencionar que estamos en medio de una pandemia y que tenemos niños pequeños? No sólo los productos de LG son así de malos, sino que su servicio para honrar su garantía es tan malo como puede serlo... Su línea telefónica de atención al cliente NUNCA responde a tu llamada, así que te quedas atrapado en el olvido con un frigorífico muerto y nadie que se responsabilice de repararlo lo antes posible... Ahora nos sumamos a la demanda colectiva contra LG...

In less than two years it failed after a power outage. We replaced the tiny fuse, deliberately hidden to make repair very difficult, and installed surge protection. A year later, it no longer cools properly, either in fridge or freezer sections, underscored by its inability to make ice. It is very sad since the design itself is good... but the electrical and technical components are not worth it. Buying a new fridge this week, it will NOT be an LG. We used to have an LG microwave oven as well, it was truly odd. The child protective device prohibited basic usage by adults. We also replaced it with another brand.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

Me encanta el aspecto de este microondas. Mi hija lo compró para reemplazar el mío. Tiene muchas funciones y funciona muy bien. Me alegro de que me lo haya comprado. Hace que la comida esté muy caliente. Me encantan los productos LG y este no me ha defraudado. Recomendaría este microondas a todo el mundo.

Our 3 yo fridge has been a total nightmare. The compressor went, we lost all the food in the freezer. That was my first problem. Then I tried to contact LG for customer service. After trying to converse with an operator in the Philippines, I was able to get an authorized service tech to try and fix it. Tomorrow will be the second time I am calling him. He has replaced the main board twice. Still I have no ice and the bread in the freezer along with the veggies are all defrosted. I AM DONE. Tomorrow I am going to my friends Printing shop and having 500 bumper stickers that Read : DO NOT BUY LG PRODUCTS, Google LG Reviews to see for yourself. $1800 Fridge junk in 3 short yrs!!!

Hasta ahora, todo va bien. ¡Este es un gran combo y ambos tienen ciclos de desinfección! ¡También piensa! Hace un gran trabajo. Alta eficiencia y detecta la cantidad de artículos en la bañera. No tiene el agitador y eso está bien. Mantas, edredones, toallas pesadas entran sin problemas. En cuanto a la secadora, puedo elegir cómo abrir la puerta de carga. O bien a la derecha? O hacia el suelo. Desde la parte superior de la puerta, hacia abajo. He oído a la gente criticar a LG, pero nunca he estado más contento con mi lavadora y secadora. ¡¡¡¡Me encanta mi LGs!!!!

Our LG washing machine is not working. Dryer motor or front cover, damaged.

Got this LG top of the line unit October 2015. Within a month the water began filling through the detergent AND softener trays simultaneously. Did the digital wifi help thing dozens of times with my cellphone, they said nothing wrong, clean your inlet filters. What??? By December the tub failed to fill with enough water at all to wash anything, regardless which tray side was filling from. A load of Pure Colors came out literally with dry spots in the clothing! Add to that, the balancer within the direct drive unit was slipping badly, somewhat similar to a bad car clutch, and any size load on any cycle was being violently bashed against the inside frame. Sounded like my front door was being kicked in. So, to sum up, I have $878 worth of scrap in my house that will not fill properly, wash properly or spin properly. I still have 7 more months on the financial contract, and Im sick about it.LG finally hooked me up with an in house service guy --- he never replied to the 2 service calls that were set up --- and closed out both tickets saying customer reported solved. Really? By the way, the name of this place was Als TV and Model Railroad so that about sums up the quality of LG service!!! My lawyer is requesting certified copies of LGs warranty, the financial contract, and my phone and web interactions. I dont want to feel as if my only option is legal action, but I will if LG leaves me no other option.

I got a floor model LG LSC27925ST. Great deal but it broke in 5 days. They exchanged it. I was happy for 1 month. The compressor broke and it took almost a month right before Thanksgiving. But it was a aftermarket part, I guess okay. One month later, the heater coil broke. I dont trust my refrigerator. They approved the 150 food loss and they took it back. I wish I never bought LG. I will never buy it again. I hope this help someone.

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

Nunca más compraré productos LG. Mi nevera de 35 años finalmente murió. Así que compré justo lo que quería Puerta en Puerta de acero inoxidable. En 11 meses perdí el helado en mi congelador, Logan Appliances instaló una nueva placa de ordenador. ¡Bueno, es el 11 de abril de 2020 y lo ha hecho de nuevo! No tengo NINGUNA confianza en que esto no vuelva a suceder. Pagué casi 2000,00 por un pedazo de chatarra... Tengo la intención de ir en TODOS los foros que pueda para que esto se resuelva de una vez yamp; para todos.... ¡Esto es el sábado pero el lunes 4,13,2020 LG tendrá noticias mías! He leído las numerosas críticas (malas) sobre LG. Estoy dispuesto a tomar medidas legales, si no me satisfacen una vez andamp; para todos.

Compré una nueva lavadora LG de carga superior en Home Depot hace 2 años y desde entonces ha sido una pesadilla. Costó 899 dólares y pensé que iba a durar al menos 10 años, mi otra lavadora duró 20 años. El código de desequilibrio ocurre en cada lavado, incluso con pocas prendas en la lavadora, cada carga tarda más de 1 hora, incluso el ciclo de carga rápida de 35 minutos, ¿qué le pasa a esa imagen? El servicio técnico de LG no es de ninguna ayuda y no sabe tanto como el consumidor medio: dame la máquina a mí y puedo disponer de ella para usted, ¿QUÉ? Prometo una cosa nunca, nunca comprar cualquier producto de LG en mi vida. Ahora tengo que desechar una máquina LG de 2 años y comprar una de 300 dólares. Así que gracias a LG: sumen 899 300=1199$, ¡por UNA lavadora que funciona! Me siento tan mal por todos los que tenemos estos productos. Alguien debería ponerse en contacto con nosotros lo antes posible para devolver estas lavadoras LG y darnos un REEMBOLSO COMPLETO para conseguir una lavadora de nuestra elección, ¡QUE FUNCIONE!

Compramos el frigorífico LG modelo LMXS27626S,00 en junio de 2015. Hemos tenido nada más que problemas desde entonces. El compresor ha sido reemplazado dos veces, perdido cientos de dólares en alimentos que tenemos que mantener una pequeña nevera de copia de seguridad porque podemos confiar en este agua dólar. Y ahora de nuevo su no refrigeración. A la espera de hombre de reparación ahora.

La LG no centrifuga la ropa lo suficientemente seca. Utiliza demasiada agua y aclara todo dos veces. Se desequilibra constantemente sin importar la cantidad o la cantidad de ropa que se lave. Muy descontento con este producto. La secadora está bien.

Same issue as everyone else. Can I give a negative star rating? Our LG French door fridge also died for no apparent reason after about 5 years. What a piece of junk. Now we have to go buy a new one while everyone is here visiting for Thanksgiving. Thanks for fooling us all, LG.

I used to own a front load LG washer. It was great and served our needs very well for years. The only problem with it was it sprung a leak and we could not get a repair man out to fix it in our area! I decided it was time to replace this machine and bought another LG washer, this time a top load. What a mistake! This washer is a nightmare. It has wrecked our sheets. They are permanently stained a blotchy grey color. They have large bleach stains as well. This is not where it stops either. Our towels are all bleach stains, as well as socks and other items a person would use bleach for. This washer wrecked many of our belongings! I just hate it! It got moisture in the control panel a few weeks after owning it. I phoned to Lowes and they told me to call LG. LG told me to call a service company who would not come out until LG called them for fear of not being paid. I have never had any result! WHAT A WASTE OF MONEY I PERSONALLY SAVED TO PURCHASE THIS DETRIMENT TO MY HOUSEHOLD!

I liked our LG appliances just fine, until something went wrong. Luckily we purchased the extended warranty from Home Depot for our side-by-side refrigerator. Exactly three years later it isnt cooling and I called to have it repaired. It is going to be TWO WEEKS before someone can come and look at it. I called Home Depot to complain and they informed me that LG will no longer allow anyone except LG service people to make service calls, so their hands are tied. TWO WEEKS before and even sending anyone out. In my opinion this is horrible customer service from LG and I wish someone at Home Depot would have informed me of the repair issues prior to selling me the Extended Warranty.

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

We purchased an LG top load washer and dryer set on 1/25/2012. It just completely stopped working mid-cycle yesterday, 08/06/2012, locking both pairs of my sons shoes in there. Today is the first day of school and he had to borrow a friends pair of shoes. But it gets worse when I called LG when this happened. She gave me numbers of two service people in my area, or so she thought. I called them both and they do not service my area. There is no one that services my area. I called LG back, they said they would call me back when they get a resolution and that could take 5-6 business days. I have 2 pairs of $100.00 shoes in a washer and cannot get them out. By the time I do get them out, they will probably be ruined. I should not be experiencing this problem with what I consider a brand new washer and dryer. I have 3 children and another due in 6 weeks, and my raging hormones are raging!

Condenser blew in the 3 years Refrigerator. 3 weeks with no fridge. Lg said it�€�s under warranty but after a month of calls to customer service they have yet to send a letter of authorization to the repair shop. At least 20 calls later to them and they shamelessly lie and say it has been sent to dispatch and I will get a call in 3 days from repair shop. The authorized repair shop also has called and emailed to no avail. LG is the worst and I will never buy another LG product again.

Bought the LG French Door refrigerator in July 2013 after researching and review customer reviews. Last week, we noticed the bottom freezer was working and the food was thawing. The next day, we called a local repair company to come take a look at the refrigerator who came over a day later. At that point, the freezer was not working and the refrigerator was barely cool. All the food stored in both sections had to be thrown away. We were told it was the compressor and immediately called LG helpline. We were advised that LG would replace the compressor but we would have to pay the service charge. The LG representatives tried to make an appointment but got errors. They gave us 3 service companies to call and make an appointment to repair our refrigerator. None of the 3 will come to our area (we are outside of Las Vegas, NV). The only exception was 1 company but we would have to pay travel time back and forth. This would amount to around 900.00 which included parts. We declined their offer. It is totally unacceptable that a refrigerator that we paid around 2200.00 is now unusable. We now have to buy another refrigerator, wait at least a week for delivery while in the mean time use a cooler filled with ice to keep essential cold and usable.

I purchased a LG French Door refrigerator in November 2015. It is approximately 17 months old. I was told I needed to purchase a service contract for > $400 in order to get service. I waited all day this past Friday for service and no one showed up. I waited on the phone in excess of 1.75 hours! The call was abruptly ended with You have called after service hours. I called back and was told to call again on Saturday regarding my repair. WOW the service department was closed on Saturday. Monday arrives and a repairmen appears on Tuesday after Mondays call... HOWEVER the repairman only repeated what I was told last week... You need a compressor .. and I dont have one. You will need to wait 8-10 days for the parts. LG IS NOT WORTH the time nor money invested! I want my SAMSUNG back.Updated on 05/02/2017: As I have explained previously, my LG French Door refrig remains on the blink. When I first reported the issues to LG, I was advised to purchase their extended warranty. WHAT they did not tell me is that the sealed unit that was at fault remained covered under their already in place 7-year warranty. Now for the update... The refrig remains on the blink and after a technician has been to my residence x3 and he as engaged in a conversation with the main guy (Ruben), LG refuses to replace the unit as they remain unable to fix the unit. Sadly, they refuse to honor either the standard warranty and the extended warranty that specifies if unable to repair they will replace. And by the way, this was after being placed on hold for more than 3 hours and then having a disconnection message stating that they were NOW closed for the day and call back tomorrow!

Me parece que los ciclos tardan mucho en ejecutarse y la ropa no siempre está limpia. He tenido que añadir limpiadores adicionales a la lavadora para que las cargas grandes queden limpias. Cuando añado bórax no siempre se aclara y tengo que volver a lavar la carga. El hecho de que tarde tanto en hacer una carga grande es frustrante.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

I bought model LFXS30726 for 2700 dollars 12 months and 2 weeks ago. Originally I was happy with it. It quit working last week. LG customer service said it was out of warranty and suggested a repair service not located anywhere in my state. I called a reputable local repair person who stated all their refrigerators are causing terrible repair needs and that the company will not assist them because they are not authorized repair service. As I said, there are NO authorized repair services in my state. I had to pay 300 dollars on my new expensive fridge and untold inconveniences only to call him back the next day because it stopped working again. Needed to replace the fan and then the computer board. This is such a piece of junk! I called LG to complain and all I got was a person who could not speak English intelligibly located in the Philippines. He refused to give me a person to call in the US. I will never get another LG product!

The inside of my LG front loader washing machine started on fire while it was running on 3/11/15. Fire was contained to the inside wiring/hoses of the machine. Eventually started the dryer on fire as it was right next to it. Called 911 & the fire was put out by the firemen as I waited outside (I was unaware of the cause of the fire at that time as my entire basement was filled with smoke and I ran outside immediately). The entire house is almost unbearable from the smell of the smoke.Called LG and having a difficult time communicating with anyone. Not really sure who else to contact as I seem to be getting nowhere. So far, LG has not been helpful whatsoever.

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

Bought a French door May 2017 from Costco, compressor failure happened after 2 years. After surviving without a fridge for 2 weeks as a family of 5, with 3 young growing boys, the compressor was finally replaced. It was explained that LG built these fridges knowing the compressors were not compatible and that they would fail. That compressor repair last 3 months... I have spoiled food 2 times thanks to this LG nightmare. We finally replaced this fridge after the 2nd failure as we need a dependable fridge. I have submitted for food spoilage reimbursement multiple times but LG is refusing to reimburse me due to the purchase receipt copy provided from Costco doesn�€�t have the �€�Costco logo�€� on it. WTHECK?! We�€�re now a whirlpool, I will never do business with LG again. Worst experience of my life and I will be pursuing any lawsuit for these defective refrigerators.

Our old washer keeps on breaking down, so we bought an inverter washing machine from LG for around 305USD. The features are awesome. It calculates how much water is needed based on the weight of clothes that you put in the tub. You can set what kind of wash you want it to do depending on the type of clothes you want to wash (heavy, furry, light, undies, etc). You just put your clothes, turn it on, press a few buttons and wait for it to finish.

I bought an LG smart inverter refrigerator 2 years ago, about a year ago the ice maker started making the ice taste disgusting so we stopped using it, around 2 or 3 months ago we started smelling something like a sweet chemical almost like antifreeze, everything that comes out of my refrigerator now tastes like chemicals, we haven�€�t enjoyed a meal in weeks and my kids have damned near stopped eating altogether. I have a technician coming out next week and I sure hope this is rectified.

Compré una nueva lavadora LG en el otoño de 2019, recibí un código de error durante el verano. Sin embargo cuando llamé a LG me dijeron que no había servicio debido a la pandemia. Volví a llamar más tarde. Me informaron que ya no estaba en garantía y que tendría que pagar para que lo arreglaran. Los productos y el servicio de LG son claramente una basura.

Compré una estufa de gas LG hace un año y también un microondas. ¡Qué chatarra es la estufa! No se calienta rápido. Tarda 20 minutos en llegar a 350 y ni siquiera calienta bien. Siempre se me quema la comida, cosa que nunca ha ocurrido, a no ser que sea culpa mía. Tiene 2 temperaturas: quemado o crudo. Lo uso mucho pero eso no es excusa. El interior azul tiene una neblina de la que no me puedo librar, he intentado todo bajo el sol. Si hubiera una forma de recuperar mi dinero o arreglar el interior lo haría pero Google no ayuda. Ahora, el microondas, se apagó hace 6 meses, les llamé y tardaron otros 3 meses en conseguir que alguien viniera, y vivimos en el norte de Virginia, no en una zona rural, y otros 3 meses en conseguir que alguien viniera a arreglarlo. Apenas lo usamos (el microondas) y que la placa de control se estropee a los 6 meses es una locura. Tengo la extensión y está actuando de nuevo. No creo que pueda volver a comprar un producto LG. Si tuviera el dinero, desecharía la cocina y compraría otra cosa. Pero no lo tengo. Dudo que a LG le importe. Ninguno de los dos era barato.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

Compré el conjunto completo de la cocina LG de acero inoxidable para nuestra casa recién construida. Los electrodomésticos fueron comprados en Sears y entregados por ellos a nuestra nueva casa. El microondas se dañó gravemente en el camión, por lo que se volvió a pedir (culpa de Sears). El lavavajillas, el frigorífico y el horno doble no estaban dañados, ya que examinamos las cajas en busca de aplastamientos o pliegues exteriores. El lavavajillas goteaba como un colador la primera vez que lo usamos. Mi marido comprobó que todas las mangueras estaban bien conectadas y todos los accesorios estaban apretados. No pudimos utilizar el lavavajillas en absoluto, ya que tenía tantas fugas que estaba arruinando nuestro nuevo suelo y goteando en nuestro sótano.Tomé un video mientras sacábamos la unidad y la hacíamos funcionar y era obvio que la fuga venía de la parte trasera de la unidad. La reparación de LG vino y determinó que estaba dañado en la entrega. Todavía tenía la caja. No hubo daños en la unidad durante la entrega. LG se negó después de meses y meses y foto tras foto enviada a sus oficinas de Estados Unidos y a sus oficinas de Corea del Sur. Esta unidad se cayó y se arrugó en la parte trasera durante la fabricación y siguieron diciéndome que era culpa de Sears. Después de 10 meses de discutir con LG, fui a la tienda local de Sears donde habíamos comprado no sólo los 4 electrodomésticos LG, sino también una nevera de cerveza para el sótano y un congelador para el sótano, por un total de más de 11.000 dólares en una sola compra. También les habíamos comprado electrodomésticos en el pasado. El nuevo gerente de la tienda, al escuchar mi historia de la vendedora a la que le compramos nuestro electrodoméstico, lo arregló. Le dije que nunca había cedido en la historia de que no era culpa de Sears sino un defecto del fabricante. Apreció mi honestidad con LG y reemplazó el lavavajillas.Pasando ahora al microondas. Después de recibir finalmente el nuevo microondas 3 meses después de la entrega de los otros electrodomésticos. Sólo pasaron 5 meses antes de que la pantalla digital empezara a funcionar mal. Luego el microondas funcionaba de forma intermitente. De nuevo, llamé a LG. Me aseguraron que no tienen defectos de fabricación, ya que su control de calidad es irreprochable. Les dije: Estupendo que me envíen un reparador ya que está en garantía. Scott, de LG, pidió una nueva puerta que contenía todo el funcionamiento interno de la unidad, pero era del color equivocado. Volvió a pedirla, vino y la sustituyó sólo para descubrir que tampoco funcionaba, ya que una semana después estaba actuando como la puerta que acababa de sustituir. Finalmente Scott pudo conseguir la puerta correcta y funciona. Justo antes de Acción de Gracias, 2017, nos dimos cuenta de que justo debajo de la manija de nuestro nuevo refrigerador, la pintura se estaba desprendiendo del acabado inoxidable negro. No es una zona de la puerta que toquemos con regularidad o incluso en absoluto, excepto para limpiarla. Después de las vacaciones, me aguanté y llamé de nuevo a LG. LG en Corea del Sur nos dijo que la garantía del frigorífico había expirado y que no podían hacer nada. Le dije que echara un vistazo al historial de nuestros anteriores problemas con los electrodomésticos y que tal vez fuera el momento de presentar una demanda contra la empresa, ya que ahora son 3 de 4 de sus productos basura los que nos han causado un sinfín de problemas y que Sears tiene documentación y yo tengo fotos y otros papeles acumulados a lo largo del año del infierno desde que compramos sus productos. Scott entró en nuestras vidas una vez más y ordenó una nueva puerta y la instaló mientras decorábamos nuestro árbol de Navidad. Le di las gracias y le dije que probablemente nuestro horno se estropearía pronto y que podríamos volver a verlo. Él respondió a las preguntas que tenía sobre las perillas en la parte delantera de nuestra estufa LG que cuando se golpea, se enciende sin que usted sepa y ha emitido gas. Mi preocupación es que golpee una perilla y esté en mi camino en lugar de las 3 veces que sucedió mientras estábamos en casa y olía los gases. Scott dijo que había algún tipo de kit que podíamos conseguir para evitar el problema. Por qué LG no nos dijo eso en algún momento. Lo pediré en cuanto termine este post para garantizar la seguridad de nuestra casa y de nuestra familia. Son deshonestos en sus tratos y nos mintieron una y otra vez y lo tengo documentado. Algunos de sus afiliados locales de reparación están de la mano con ellos y mienten por ellos sin hacer su trabajo. Ellos entran y determinan que fue la culpa de alguien más y te dicen que vayas tras ellos. Sears en North Olmsted, OH arregló la situación con el lavavajillas que nos vendieron. No puedo agradecerles lo suficiente. Sears tiene un contrato con LG y otros fabricantes que dice que la reparación de Sears no puede tocar los productos LG que están en garantía. No se les permite mirar tu electrodoméstico si está en garantía de LG o la garantía queda anulada. El consumidor está a merced del fabricante como lo estuvimos nosotros y el fabricante, LG, es deshonesto en sus tratos.

I purchased an LG gas range at our local Sears store thinking that it looked great in the photos. What a disappointment to spend over $1300 on this poorly engineered product! The control knobs cracked and became loose immediately. The customer service was a joke, just like the commercial on TV where the man (Peggy) from Siberia answers. Calls got dropped etc. New knobs with the same poor design cost $40.00 each! I did not replace them. I used glue and nylon ties to hold them on. The flames are all uneven and the metal covers are de-laminating. The knobs now are peeling from heat. I have decided not to buy any more LG products. It�€�s the only way to fight back obsolescence.

The LG refrigerator is one of the best refrigerators I have ever owned. Keeps everything cold and fresh. Even when the power went out because of hurricane; food lasted overnight till we could get gen. Only problem is the ice maker doesnt work well.

After spending $3,500 - before tax - on LG French door with beverage fridge and bottom freezer, 14 months later, the compression is shot. Thank goodness we bought the extended warranty. But, repairman cannot get replacement compressor for at least 19 days; thats just to get the part into US. So, repairman made recommendation that a new fridge be sent to us. LG though, refuses to talk with us about if approved, when will be delivered, etc. LG says �€�Talk to the repairman,�€� and he says he doesnt know anything until 3-5 business days - until LG makes determination.Meanwhile, I have to try and feed 6 year old, 90 year old, and two adults, without a working refrigerator. More salt in the wound? Consumer Reports ranked this particular LG frig model as 2nd highest. I even researched and still got clobbered. Repair person who contracts with Sears said Samsung and LG are bad makes, regardless of what model. He recommended Whirlpool. Live and learn.

Broken LG gas stove knobs and you know which ones Im sure. Consequences? No future LG products to be purchased and I purchase approximately 200 per year.

He descubierto que el LG LRG3081ST se enciende con sólo pasar por delante de la estufa y golpear la perilla. Esto ha sucedido varias veces y necesita ser resuelto antes de que mi casa explote. Esta vez la perilla de la estufa debe haber estado encendida toda la noche porque toda la casa olía a gas. He buscado por toda la Internet esta mañana para averiguar si hay alguna solución para esto y no he tenido éxito en encontrar nada. Esto es muy frustrante y hay que solucionarlo. He leído que sólo hay un año de garantía en esta estufa y esto no está en garantía porque es un defecto de diseño que LG tiene que arreglar.

Every time I called, I got a different explanation of what I had to do to get a resolution. I basically got lied to every time I called. I got from 2 days to 15 days. Then I got, �€�Oh, you must submit this and that.�€� Every one of them that I could understand said, �€�Oh, sorry for your problem. Ill note that and that is all I can do.�€� As well as, �€�System is down today, sorry.�€� I requested a senior advisor or someone and never got anything but, �€�All I can do is note that, so sorry. Anything else I can do?The cost from the spoiled food I have had to throw out over the years is astronomical. The fact that I havent gotten seriously sick from the food is miraculous. Every time I had a little food that didnt taste right, I threw it out. There were so many times my ranch salad dressing tasted so sour, but I ate some and served it. But then I replaced it. I and my guests are lucky we werent poisoned, though I have had some minor stomach bouts. And now think I know why.I have suffered with a horrible refrigerator from LG for almost 5 years. I purchased an extended warranty (worthless) from Assurant. It has malfunctioned since day 1. I made a few calls early on and gave up...Due to personal circumstances recently (divorce and unemployment), I needed to have my refrigerator working for my future sustenance. So before the warranty ran out, I started on this ridiculous journey of trying to get it fixed. It has turned into a nightmare. And from what I can gather, guess I am lucky my house didnt burn down from some defect LG knew about, as well as not to be dead from food poisoning.

My wife and I bought an LG refrigerator from Future Shop/Best Buy in 2012. Within 15 months the frame which holds the drawers in the bottom of the fridge cracked and broke. My wife and I are in our 50s and the only ones who use the fridge. It also freezes our vegetables and the temperature settings dont work well at all. Either the fridge is too warm or too cold. Today was the last straw when I noticed that the freezer trays are showing signs of rust. The design (bottom freezer drawer) is also a very inefficient and dumb design. We will never buy another LG product and certainly would not recommend them either. All they do is look fancy.

Purchased an LG washing machine model #wt4870cw 3 yrs ago and this is the 2nd service call in that span with the same problem. UE (unbalanced load) plus the inside top has rust around the fabric softener cup. Same problem we had 1 1/2 yrs ago!! It will cost us $285 for labor not including parts!! Terrible product and LG wont stand behind its product. Terrible customer service (from the Philippines)!! Will never buy another LG product again, not a TV, dishwasher, heck, not even a toaster!! Terrible product and company.

In 2013 I purchased a set of LG large capacity washer and dryer. I was excited when I got my new machines. At first I was amazed, as it did not seem my clothes had been washed so clean and dried so efficiently in years, compared to my old washer and dryer. After a few months, it seemed the washer would stop itself more and more often, with a UE flashing on the screen and required opening the machine and rearrange heavy wet clothing until it would spin through. About that time I received a notice of a recall that affected my machine. I called the recall hotline number and a technician was sent to replace the faulty parts. This solved the problem with balance and wash cycle, but left the washer with few choices for temperature. You have the choice of warm/warm, regardless of the setting other than tap cold. Cold/cold runs warm/warm. At least the machine was operating and cleaning the clothes. I was told it may happen again and that, if it did, to keep the number for the recall hotline. I have always made a special point of taking large blankets or anything other than regular clothing or bedding/towels, to a public laundry.Recently, once again, the machine has been throwing the clothing to the side and refusing to complete the load without the struggle of reaching in and rearranging the load, reading unbalanced several times before the load would finish. The last load I did was two regular bed sheets and a few wash clothes and it stopped twice before completed the cycle.I called the recall hotline from my paperwork and a tech was sent to our home, today. I was at work, so my husband greeted the repair technician. After trying the machine on its cycle, running on empty, he called me at work to tell me it tested normal. I assured him it was far from normal. The technician proceeded to tell me it is very important with this delicate machine, to only wash light loads of the same clothing, such as sheets only, towels only, light cotton with like size and fabric and jeans or heavier clothing, with only a few at a time and no other clothing. He stated he wanted to run a load of laundry to test the machine.My husband started putting clothes into the washer when the technician stopped him and told him to select only a few items of like size and fabric. The technician ran the load and called to inform me the machine had no problems and he was closing the ticket on the repair. I told the repairman to go home and ask his wife if she would be satisfied to do her laundry under the specifications he was informing me, this delicate machine (large capacity, supposed high power) requires. All of this to say, LG does not stand behind their product, the parts are sub quality and the massive recall on this machine only served to put a band-aid on a major problem. The machines should have been replaced and the customer should have been satisfied, instead of spending $850 on a machine that has lasted a total of 3 years. Do not buy LG, unless you have money to burn.

Purchased a new $2K+ LG refrigerator 4 years ago as part of an entire kitchen suite. The compressor (sealed system) failed, and while the labor wasnt covered under warranty, the parts to repair the refrigerator was covered. I had a LG certified technician make 5 separate visits trying to repair my refrigerator and it was never fixed. It simply will not cool anything in both the refrigerator and freezer. Thus, Ive had to go out and purchase a new refrigerator at my expense. Ive tried to go through the LG process whereby they would consider replacing or reimbursing my refrigerator. They have continued to deny my request, thus the reason Ive been forced to purchase a new refrigerator to replace my LG unit that was barely 4 years old. I will never purchase another LG appliance as they do not stand by their products.

Control knobs will turn on with a slight bump. Has burned items on my stove because was caught by someone in my household. Smoke alarms going off and rooms filled with smoke. THIS IS A SAFETY ISSUE!!! LG refuses to acknowledge or correct the problem, despite numerous consumers having the same exact complaint. They have denied my request for a fix. I check recalls every week just expecting to find this range on the list, but not yet. I hope it doesn�€�t take a serious incident for this to be addressed. Im hoping a lawyer will file a class action suit against LG. Costco says they must go thru the manufacture for this problem. Who will pay for my house if it burns down because of this stove?

Our daughter and son-in-law purchased a LG french door fridge six years ago. Love the french door... but... after about 1-1/2 years... maybe 2... the fridge went out. My husband pulled the panel off the back and found a fuse blown. Cant order just a fuse? What? Had to order a whole new circuit board... $$$. So we took burnt fuse out and went to local hardware and purchased one as close as we could. Installed and waalaa it worked again. Now, it happened again so we showed our daughter and son-in-law how to change the fuse and keep the wires clean... The fridge goes out about once a year but wow does it save them a ton of money being able to fix themselves. And the fridge works just fine! GOOD LUCK!

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

Compré un frigorífico LG totalmente nuevo en 2015. En junio de 2020 el frigorífico dejó de enfriar. Mi familia estaba de vacaciones mientras esto ocurría, así que perdimos todo lo que había en el frigorífico y en el congelador. Llamé a LG y enviaron un técnico para que viniera 5 días después. El técnico vino y comprobó que era el compresor y que había que pedirlo. Semanas más tarde volvieron con un compresor que no funcionaba después de esperar 3 días a que el frigorífico se enfriara. Unas semanas más tarde el técnico volvió con otro compresor. Después de 3 días de espera, el frigorífico enfriaba, lo cual era estupendo, PERO la máquina de hielo no hacía hielo. La máquina de hielo funcionaba perfectamente antes del problema original. Así que cuando volví a llamar al técnico, vinieron semanas más tarde y verificaron que es el fabricante de hielo se estropeó y verificaron que la parte que se necesita está descontinuada pero que podrían usar una parte usada para arreglar el problema por $450 incluyendo la mano de obra y sin garantía.Por qué iba a invertir $450.00 adicionales cuando gasté $2557.00 por un refrigerador nuevo en 2015 que apenas duró 5 años y perdiendo toda mi comida refrigerada y congelada durante una pandemia. Luego me entero que el refrigerador en realidad fue fabricado en el 2010 y pagué de más ya que se supone que este modelo estaba rebajado. Al final del día, me han jodido y a LG no parece importarle ni intentar reconocerlo. Todo este proceso fue un gran inconveniente para mi familia, ya que me hizo perder entre 4 y 5 meses y terminar sin resolver mi problema.

Pagué aproximadamente 400 dólares de tarifa plana para que LG arreglara mi lavavajillas roto (2 visitas de sus representantes STEIN Appliances a partir de noviembre de 2014). Ninguna de sus soluciones funcionó, el lavavajillas sigue sin funcionar correctamente y todavía no me han devuelto el dinero. En cambio, me proporcionaron un crédito para uno nuevo de aproximadamente 450 dólares. Esto me costará, si se tiene en cuenta la nueva máquina, la entrega, la instalación y los impuestos, unos 1135 dólares. Les dije que aceptaría su oferta si me devolvían los 400 dólares que pagué por las reparaciones que no hicieron. A pesar de 2 correos electrónicos, no he recibido una respuesta (aprox. 20 días hábiles).

I am not one to leave reviews for products... especially negative ones. But I have been so frustrated with our customer service at LG that I figured this was my only recourse. We have an LG refrigerator that is less than four years old. We paid about $2500 for it. We kept the one year warranty that came with it when we purchased it new. Within six months we had to use the warranty because something went wrong with the ice maker. It was frustrating that we had to wait about a week to get it fixed, but it was fixed with no cost to us as it was under warranty and all of the service and product was covered.Since then, the middle plastic drawer in the freezer broke and we eventually ended up just removing it from the freezer. Most recently our ice maker stopped working and eventually the refrigerator stopped cooling. After making no less than six phone calls to customer service and following their trouble shooting, we finally had to call a local service provider. The problem was that we could not find anyone in our area who worked with LG. Literally every place we called stated that LG was difficult to work with and their systems were difficult to diagnose. We found an LG certified technician about 45 minutes away but they wanted $200 plus mileage to come out and look at it. (Our one year warranty was up, so the only parts covered were the compressor and coils. Service was no longer covered).After making several more phone calls to LG, they told me that if I could find someone to look at it, then they would work with that technician to help us get it fixed. All I needed to do was to give them the contact information of the provider that we were going to use. Even after I did this, they told me that it would take 3-5 business days for them to approve the technician (at this point it has already been 4 weeks without use of our refrigerator). I asked for a supervisor and the policy was that they could not give me the direct number of a supervisor, that I had to wait for a phone call in return. I am a physician and do not have access to my phone during most of the day. When the supervisor did call back, she did not leave a return phone number, nor did she answer my question and instead, just reiterated that it would be 3-5 days for them to approve our technician.When the technician did come out, he discovered that there was a blockage within the sealed system that was causing the Freon to not move freely throughout the unit. His recommendation was to junk our refrigerator because he would have to completely take apart the sealed system and stated that this was too difficult. In his words no one in their right mind would take this apart and fix it and left it up to me to deal with LG because of past experience, he would not work with them.After more phone calls to LG and them refusing to provide me with the service department number (citing privacy policy), their solution was to call an LG certified technician. So I was back to calling the person who charged $200 plus mileage (the only one I could find within 60 miles who would come look at it). When I spoke with the technician on the phone, they indicated that they do sealed system work because LG wants to uphold their warranty. It was going to be a minimum of $400 to take apart the refrigerator and could be up to $1200 because it was so labor intensive. Keep in mind, that I spoke to several technicians who stated that they would total it, but the LG certified technician was the only one who would do the work.We have decided to just junk our refrigerator and buy a new one that is NOT LG. This is ridiculous because our fridge is less than 4 years old and we have already had these three major issues. In all of the phone calls to the LG customer service department, not once did I get any empathy or an apology for what we were dealing with. Not one customer service representative offered an alternative solution. They provided only barriers for us to get our refrigerator fixed. As I shared our story with our friends and family, we heard other experiences of very poor customer service and products through LG and we will never buy an LG product again.

We purchased our home in 2/2015 which came with LG washing machine purchased in August 2013. Machine started showing UE/balance error by September. In first call to LG, we were told we needed to level machine. We did so, but machine was already leveled. Soon after, UE warnings began to appear during sheet washes and tub cleans. If we are not on top of the cycle, machine will run for hours spinning and then refilling then spinning again. Called again and told since we were out of two-year warranty we were responsible for call and repair. Technician recommended by LG said circuit board was gone and would cost $300 for part. One more call to LG, and we were told they could do nothing for us. Technician said to just purchase new machine as we would be throwing good money after bad. So we are replacing two and a half year old machine that was used since purchased by two owners who were retired couples and have minimal washes. A huge piece of junk. I would NEVER purchase an LG appliance again.

Compré la gama LG LSE4611 que me costó más de $1400 dólares. Ni siquiera he terminado de pagar las cuotas de la misma. Se derritió como el plástico en el fuego. Teníamos una olla de agua en ella. De alguna manera el elemento de calentamiento funcionó mal y derritió la parte superior de vidrio. Parece que esta gama no tiene ninguna seguridad. No desperdicien su dinero en esta marca.

I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I dont get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.

Bien como estaba limpiando los cajones, estantes y el interior de mi refrigerador por tercera vez. Lo compré en HHGregg el 11,30,2015. Decidí que tenía que dejar que otros sepan acerca de este refrigerador para que no tengan que pasar por lo mismo. Afortunadamente compré el plan de servicio extendido. Cambiamos la placa principal en julio de 2018 y luego el compresor se apagó el 1,14,2019. Actualmente estoy limpiando el refrigerador de nuevo un año después porque dejó de enfriar una vez más. Por suerte, tenemos otro refrigerador en nuestro sótano al que podemos transferir toda la comida. Hemos tenido ese refrigerador durante más de 18 años y nunca hemos tenido un problema. Es un Whirlpool. El lunes vendrá una empresa, dos semanas después de que yo hiciera el pedido, para arreglarlo de nuevo. No recomiendo este frigorífico a nadie.

I purchased a refrigerator, dishwasher and gas range for my new home that I moved in to in 2019. Close to 5000$. Of course they are all out of warranty now and during Christmas of 2021 pieces of enamel was being found in my food I was baking in the oven. Needless to say this has to be a manufacturers defect because nothing I have done would warrant chips of enamel falling off. I called they said, Nope its out of warranty. Even with the fact that we could have consumed some of the enamel they do NOT care. Even the man that I called about checking it out said LG was hard to work with. I am hoping to get this resolved soon being I can not use my oven for fear of consuming enamel. I was so proud at how all three units looked in my kitchen and people were impressed with the look of them. Shame on you LG for selling expensive crap!! And then refusing to take care of your customers.

We are joining the rest of duped LG purchasers. We purchased a French Door refrigerator LFX28968SB in 2015 and on 9-19-18 we had to throw food out and are now using a cooler with ice to keep essentials. The refrigerator and freezer stopped cooling. We contacted the store where we bought it and a service tech came out on 9/20/18 and said there was nothing he could do. It ** the bed. I called customer service (which the rep was rude) and she stated we needed to have a certified LG tech look at it and they need to submit the repair request. She gave the one, which there seemed not to be more than 1 in RI. Contacted Certified Service Co. and they seemed to be having issues with doing work on LG and said I would have to have parts sent to me if they were under warranty. I agreed. Now after reading all the reviews Im cancelling the service call and going to buy new refrigerator and it will not be a LG for sure. I think a lawsuit against this company needs to be revisited. There are way too many lemons out there and they were not cheap. Not to mention the loss of food and tons of aggravation!

We purchased an LG French door fridge in September 2014. The fridge has broken over 6 times since then. Fridge freezing, freezer not working, total shut down, you name it it broke. The computer board went 2 or 3 times, partly due to bad repair and wrongly installed. The compressor then went. Through all of this we lost hundreds of dollars of food and the fridge leaked and ruined our kitchen cupboards. Calling LG is the worst customer service. They provide the run around and takes days/weeks to respond and constant followup is required. They constantly say they are reviewing our case, but then come back and it is up to us to call back in and book something else. We are on the 6th time the fridge broke down, 9 days no fridge and numerous calls to LG. Avoid LG fridges!!!

I bought a $3,000.00 refrigerator in November 2018. Not working for 5 days, customer service giving me the run around. Cant get an appointment no matter how hard I try. Shame on LG not standing behind their products. Last time me or anyone in my family ever buys an LG product. Dont waste your money.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

Model Name: WM3470HVA Purchase Date: 9/22/2012. Place of Purchase: SEARS. Water started leaking at the front bottom a month ago. This issue is unacceptable. I had to pay for the Sears Tech to fix it. Please be aware before purchasing your new washer.

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

He intentado varias cosas para conseguir que mis platos estén limpios en mis lavavajillas LG pero rara vez salen aceptables. En la mayoría de los casos, lo que queda se limpia con un paño seco. Espero que un lavavajillas limpie la vajilla de forma impecable sin que yo tenga que limpiarla primero. Nunca compraré otro lavavajillas LG.

Updated on 08/15/2020: Its now 8/15/2020, nearly 10 weeks into the saga of my LG refrigerator. The tech called me on 7/1/20 to say that a refund had been approved. It took until 7/16/20 to get an email with instructions to follow to get the refund. I followed the instructions and used the FedEx label provided on 7/20/20 by putting the form in the FedEx box. I sent emails and texts to the LG customer service contact and their support center on 8/3/20, 8/10/20 & 8/14/20. I also scanned their letter with the label from the unit (which was fedexed on 7/20) and attached it to the last email in the event that they attempt to say they never got it. Still no response. This is now beyond ridiculous. Oh, did I forget to mention the fact that I have ordered a replacement unit, which is from another manufacturer, but due to Covid-19 wont be available for 4 - 8 weeks and I have to pay for the removal of the LG unit?Updated on 07/16/2020: I posted my story up to 7/11/20, and received a response from LG requesting more of my information on 7/13/20, which I provided, but have not heard back. Meanwhile the customer service rep sends text messages without responding to my texts. Apparently they want the model sticker off the fridge, which I sent a photo of, and since their factory tech already physically inspected the sticker, I am not sure why they want me to scrape it off and mail it in. At this point they should come pick up the unit and keep it for themselves and maybe figure out what is wrong with their product. Meanwhile, remember this started with the freezer side not working, their repairs rendered the entire unit out of commission. By the way, did I mention that it is mid-summer, heat wave time of year. Oh, yeah and now that I am shopping for a replacement, I come to find out there are none available for at least 4 - 6 weeks.Original Review: My 3 1/2 year old LG refrigerator side by side model #LSXS26366S began to act up on 6/7/20 when the freezer side stopped working. Called service on 6/8/20 and was told their factory tech would come out on 6/16/20. Received parts boxes delivery during same week. Tech spent 4 hours at my home on 6/16/20. Left me with trash and old parts, said it was fixed. Next morning some up to a unit that didnt work at all, had to throw away food since fridge side now did not work. Tech came back on 6/17, worked 2 hours and said he had to order more parts, which turned out to be the same ones.They arrived on 6/22, he came back out that same day, spent another 4 hours on unit, said it was fixed, give it 24 hours and then it would be good to go. Called tech on 6/24 since once again the unit was not working. More spoiled food. Good thing it was time to replace the unit. He started process of filing report with my proof of purchase and model info. I also called LG customer service and spent 2.5 hours on the phone to file claim. Provided same proof of purchase info. Got call from tech on 7/2/20 that my unit was approved for replacement. Followed up with customer service, another 1.25 hours later was told to submit my info again and would hear back in 7 to 10 business days.I submitted written request for response on 7/7/20 since they do not answer phone calls. Received email written by an semi-illiterate person named Alexuis ** at LG asking for my info all over again. I forwarded photos of proof of purchase and model that from unit. Now told to remove sticker with model info and FedEx to them and wait another 2 weeks for payment. Not sure how a company of this size can be so poorly run and how they have all these built-in delays to basically force you to just go away. Will never purchase another LG product again and warn everyone I know to beware!

I own an LG washing machine. It is 8 years old. We have had trouble with the gasket on the machine with the moldy smell. Now after 8 years the machine is totally broken. The repairman that they sent said it needs to get orally refurbished. He recommended we do not spend the money as it is not worth it. They charged us 300 on my card before they came and now I am cancelling. They are charging me for a service call. The man was here Literally 5 minutes. Did nothing. I am totally disgusted with their product and customer service.