Summary: $1,500 water heater was declared a lemon by Rheems tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.During the next several months I placed many calls and invested dozens of hours of personal time working with Rheems tech support. To prove my home network wasnt the issue I was required to purchase and install two different Wi-Fi extenders. Rheem/Johnson Thermal made several attempts to troubleshoot the problem. They replaced the Wi-Fi unit. They replaced the gas valve three times. Nothing worked. Unable to solve the problem Rheems tech support declared the water heater a lemon (their words, not mine, case number 3137948) and told me to return it and Johnson Thermal would provide a refund.Johnson Thermal took the water heater back. A few weeks passed; no refund. After two more phone calls to Johnson Thermal and another week went by I received a partial, $700 refund. Attempts to discuss the refund amount with Rheem failed. I placed two calls to their warranty group. Both times I was told that the manager was not available but would call back. Neither call was returned. Attempts to discuss the refund amount with Johnson Thermal failed. I placed a call to the manager -- it was not returned. A partial refund is not acceptable for a water heater that *never* worked properly. My expectation was/is for a full, $1500 refund.

The Rheem 40 gallon gas water heater never worked properly, temperature could not be adjusted and stayed at 120 degrees, even in low or vacation mode. Customer service had 45 hold time, but finally sent out a local plumber, who believed it was a faulty temperature controller. I again had difficulty getting to Rheem customer service, but they ordered a new temperature controller which was installed by a local plumber. After running hot water for a considerable time with controller in vacation mode the temperature dropped but stayed above the 91 degree stated in owners manual. The next morning I ran hot water on a home thermometer and the temperature shot up to 120 degree, the maximum the thermometer could read. Now I must call to get a third plumber out to correct situation.The owner manual does not say it is a Rheem water heater and it appear to be the same water heater at Home Depot and Lowes. Also the owner manual shows the temperature controller to be a brand name Honeywell but the controller provided appears to be the same, only the Honeywell name is missing. Bottom line; I will not buy another Rheem water heater.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

I bought a Rheem Water Heater from Home Depot and had it installed on 2/9/17. Once it was done, I found leak. After talking to Rheems customer technical support rep, she admitted its a leak from the tank and asked me to return it to Home Depot to get a replacement. I had to spend more time and labor cost to uninstall the 1st one and then reinstall the 2nd one. After that, I have asked for a compensation.Rheems customer service team in April asked me to send proof of payment for services such as a copy of your cancelled check FRONT/BACK or a credit card statement. If paid by cash, please be sure to provide the phone number for technician/company so we can confirm payment with them, which I did through both regular mail and email. But so far I have not heard from them anything. When I called Rheems customer service #, they said they wont handle it. I have to contact their billing department. But they wont provide the contact phone #. I had to BBB to help me, but no result. Cant believe how bad their service is. So next time when you buy a water heater, be very careful!

My A/C was installed May 2010. In Oct. 2013, I had to have entire amount of coolant replenished for over $300. In May 2014, I had the coolant replaced again, and in less than two weeks I need to have it refilled. I cant afford to continue to refill every week or two. I had a Bard air handler for 40 years with no problems, and it was replaced with this. Very dissatisfied.

Bought a new Rheem 50 gallon gas water heater from Home Depot. Plumber installed water heater but it kept cutting off. He walked with Rheem technician and found the new heater had a faulty valve. After a lengthy delay, Rheem sent the new valve and it was installed. We tried to have Rheem pay Amerigas (he worked for them) for the installation. After repeated delays because of missing paperwork (we sent multiple copies), Rheem indicated they would pay the gas company. They have not and now the gas company tells us we are late in our payment. We have never been late in our payments to anyone!Today Rheem told us they had sent us a letter (Right! We have received no such letter!) telling us they will only pay about 40% of the installation fee for that defective part. NEVER AGAIN!! Do not buy from Rheem. They send defective products then fail to cover the installation cost of replacement parts. Never again! Stay away from this company. Now we are left to worry about this water heater should anything go wrong with it in the future! What kind of company is this!! Oh, and their service department is a joke. Sadly the joke was on us. Stay away!!!!

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I dont ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

Got the Rheem tankless water heater in 2015 through the contractor we used at the time for purchasing and installing the water heater/furnace. The townhouse was under major renovations until October 2016 when we moved in. The water heater worked perfectly until the beginning of March 2018, when we started to get the ERROR code 11. Since then, until the current date May 9, 2018 the issue has not been resolved. Manufacturer is blaming the installer and keeps telling us that the product must be re-installed in order to work. So lets revise: it worked perfectly for 1 1/2 year and now when it is not working, it is because it was not installed as per requirements... The contractor I am currently using to resolve the issue has been back and forth with the manufacturer numerous times but their customer service is extremely poor and very frustrating with no real help or viable solutions. STAY AWAY FROM RHEEM PRODUCTS.

On 1/2/16 we purchased a Rheem Water heater and installed it. It never worked. After calling Rheem they told us they would overnight the new part. It took 2 days and then it was also bad. Now Ive been told I have to wait another 2 days to see if this new overnighted part will work. 7 days no hot water and no help for Rheem.

Bought a hot water tank Feb 2018. 5 days later it went out! Water leaks no hot water! Called customer service and they said, Maybe get you someone tomorrow? I cant afford to pay again to have their faulty water tank replaced? And why should I? It was ONLY 4-5 days old? Yet customer service said maybe tomorrow??? So I called again the c/s department to check if someone would be coming Wed Feb. 14th. The man Mike was very rude. I asked if he could see if someone would be coming to repair my water heater? He asked for model # on heater which I didnt have. I was calling from work on my lunch break. Then was told maybe he could get it under my name? Ok good idea.He found a Mr. Build repair person listed and should call me tomorrow. I ask Mike, Will I get this issue fixed by tomorrow? The tech. makes the decision? O.k? Yet will it be fixed tomorrow? Mike said, I DONT KNOW! Either he orders parts or if 2 people are need to replace the tank he would have to get someone? I was in shock not just by the tone of this mans voice of being irritated yet that a company LIKE Rheem cant take care of the issue in a timely and professional manner. We should go without hot water for 3 days or more on a hot water tank bought through HOME DEPOT 4-5 days earlier? Still under warranty (90 days). And inconvenience us for product failure? And pay another $300.00 plus to have it installed???Then I tried to return technician call. Left at 3:45 pm to my home? I call the technician... Not only that night after getting home from work at 7 pm leaving a message I also called the technician at 8 am Wed morning and at 9:30 am both leaving messages no real person guarantying they would return a call. And still here at 10:15 am. NO return call to confirm. They would be here between 4 pm and 7 pm. NOW still wondering will we have HOT water tonight??? Happy Valentines DAY right.

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didnt even asks for his license #. Two weeks later Im back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. Im just ready to give up and just go buy a new one AND IT WONT BE RHEEM!!!! But this is what they.

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. Now 14 months later our heater that cost more than a small car is leaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem wont give us a refund. Be aware they have problems. Avoid a Rheem or any of their other products. A Wood heater will last years without problems, ask your plumber before you buy not the experts at the Home Improvement stores. They are going to sell you what they make the most margin on. Not what is going to be the best.

Your product and customer service is a complete joke. I purchased one of your hot water heater in March. From day one we had problems. Finally after a week of no hot water and your customer service department playing games and the service company you referred playing games, we were able to get a new hot water heater. With that said, that hot water heater has been leaking since day one. I called and they sent me out a replacement part but, still it is leaking. I then called in today and spoke to a miserable supervisor named, Shakir.I called to get service along with request that my warranty that will expire in March be extended. He was rude and to the point of advising no and that he will get the service company out. For 2 hot water heaters to go in less than a 9 month period. What is that saying about your product. Also not extending the warranty even shows your own company doesnt stand behind its own product. Unbelievable! I will never purchase anything with your name attached to anything again!

Hemos decidido sustituir nuestro depósito de agua caliente antes de que falle. Mi esposa pensó que tenía unos 13-14 años. Yo estaba buscando un tanque y finalmente hizo clic, ¿por qué donandt veo lo que la marca que tenemos ahora, como 13 años es bastante bueno. El instalador tenía la fecha de instalación 24 de diciembre de 2001... WOW. Es un Rheem Professional 410 de grado profesional. Así que thatands lo que voy a buscar ahora. Un instructor en mi trabajo en el departamento de plomería sugirió que obtenga un modelo básico (6 años de garantía), pero asegúrese de drenar el tanque una vez al año y esperar hasta que el agua corra clara para obtener todos los sedimentos y evitar la corrosión. No se olvide de desconectar el disyuntor primero. Iandm definitivamente conseguir otro Rheem. Buena suerte con lo que decidas.

I replaced my water heater with a 50 gallon propane unit after my previous water heater failed. I dont recall which brand was replaced but it had been trouble free for years before the bottom rusted out. The new unit started having hot water consistently issues and because the warranty department said they were out of stock on replacement control valves which troubleshooting identified as the problem. I was authorized to get a new replacement water heater from HomeDepot. Within a year, the water temperature stopped holding. Warranty sent a new control valve. This took care of the problem for several months until it repeated. This time they wanted me to contact a repair company to verify there were not external issues like low propane pressure, water supply issues, etc. All checked out and they sent me a new control valve. 7 months later, and the problem repeats! I called again, got transferred and put into a queue with a half hour delay and hung up in frustration. Ill call again when I have more time but I have lost all confidence in this brand. When I had asked a previous service support tech at Rheem about the issue, he said they were getting the parts out of Mexico and chuckled.

In Dec 2012 we moved into our new home, over the Christmas/New Year period the hot water system broke down, I rang Rheem and reported the problem, January 2013 it was repaired under warranty, the fault being a leaking gromit allowing water to enter the circuit board. 2nd repair was in April 2014, the system required a reset, which Rheem was contacted and sent a electrician to perform the reset which wasnt covered by warranty and costed $99. 3rd repair, same problem, required a reset, but before the electrician left the system faulted again. The system was then put in bypass mode till a diagnosis could be made, a period of about 1 month. Note: while in bypass mode the system uses more power due to only heating a small amount of water in a secondary system much like a kettle.This job was then handed over to a refrigeration mechanic who two weeks later had to remove the heating unit from the system and take to town for repair, another three weeks passed when I called to check on the system and was told they were waiting for parts. Another two more weeks passed and I called to check on the job, parts had arrived and were being fitted. And a couple more days the unit was back on the hot water system (this period was approx 2 1/2 months of the system in bypass mode, costing more to run, and not being efficient as the manufacturer claimed, the next power bill was huge). 4th breakdown, the system worked for a little while before it stopped again, and was out of service. It was back in bypass mode for another two-three weeks while parts were ordered, the unit was removed again from the hot water system and sent to town for repair. Two week later it was returned and refitted.In December 2014 I contacted Rheem and spoke to Peter **, their customer service manager, and voiced my concerns that the system was almost out of warranty and now it is noisier due to being pulled apart so many times, and the run time was excessive and I felt it wasnt cutting out when it should, it wasnt cost efficient as they claimed it would be, and if it was to fail one more time I would have to replace it with another unit of a different brand, as I couldnt afford to keep repairing it and paying the high power bills it caused, and that I had lost all faith in their product. Peter assured me the system working within spec and would continue to function. 5th breakdown, 2/6/15 the system failed again, I called Rheem at 0800 that morning and reported it.Around lunch time I had not received any return phone call, and as I was leaving the following day to travel interstate, I decided to call a plumber and get the system replaced with a standard type hot water system so my family wouldnt be without hot water in my absence. 16/6/15 I got a return phone call from Rheem saying they would replace the system with a new model heat pump system, but I informed them that the system had already been replaced, and it was now out of warranty.After more emails to Peter **, and providing him with invoices for both the new system and the original failing system, copies of power bills and a photo of the installed new system, he has decided to refund me the cost of the new system $1375, plus $300 towards excess power. And not refund me the cost of the failed system $3080, as I had an opportunity to accept his offer of a new system back on the 16/6/15, two weeks after the system had failed and been removed and replaced. My argument is that he had the opportunity to replace the system in December 2014 when I voiced my concerns to him via phone call and not two weeks after the failed system was removed.

Purchased a Rheem Water Heater from Home Depot in April 2015. Gas Valve failed November 2016 and was replaced under warranty. Gas Valve failed again January 2019 -- Rheem sent a replacement, but I never installed it because the existing Gas Valve appeared to be OK after re-lighting pilot. In May 2019, no hot water... went into garage to investigate and found water around base of heater. Pulled off front cover and noted that bottom of insulation was saturated with water -- tank is leaking. Tank failed in 4 years! 9 year tank warranty. Called Rheem for return authorization and returned heater to Home Depot (got about 85% credit -- prorated). I was given store credit only, so I had to buy the same piece of crap Rheem water heater since thats all Home Depot sells. Well have to see how long this one lasts.

On 8-12-16 my Rheem hot water heater which is (2) yrs old went to vacation mode and I only had warm water. Plumber spoke with Rheem and they recommend replacement of gas valve. Rheem sent part and it was replaced 5 days later. After a few days it went back to vacation mode. Plumber called Rheem and was told they would send another gas valve for replacement. After 2nd replacement of valve, a few days later it went back to vacation mode. Plumber called Rheem and they recommend replacement of vapor sensor. Vapor sensor was installed and again went to vacation mode. Plumber called Rheem and they recommend replacement of wire harness. After this replacement I had NO warm water. Plumber replaced complete unit on 9-24-16. Rheem covered the water heater but would not cover labor. Because of all their replacement recommendations my labor charges came to 1767.00. After reading the other reviews, why isnt this heater recalled?

I purchased three separate Rheem HVAC units for three of my house. Has one unit failed within three months and needed a new water pump. One unit failed within 9 months and needed a new fan motor and the third unit managed to last two years and needed a new condensing fan motor. For what you pay for these systems I cant even see one of them failing this quickly but three systems is inexcusable and I dont run my air conditioning hard at all. I keep my house at 81 degrees and the two other houses are kept at about 75 or 76 degrees. There is no excuse for these units to fail this quickly.Every time I call Rheem they just tie me up in questions about serial numbers and product numbers and they never give me a firm answer as to why the systems failed so quickly and they obviously have never made any offer to reimburse the expenses of repairing these systems. The first two were covered under the warranty. The third one was not because it failed in two years so I was stuck paying for the repair. Im actually afraid to use my air conditioning for what might break down next and I cant see these systems lasting 10 or 20 years. If theyre breaking down like this now I dont know who regulates HVAC companies but Rheem needs to be reported. They are either making substandard products or they are pawning off reconditioned systems as new systems.

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

This is to anyone who is considering a RHEEM hot water heater. I just purchased the 50 gallon 40K BTU unit and I have had no luck getting it to ignite. I called the service number and they told me it was a faulty igniter. They gave me an option to have it overnighted or look for it locally. I found the part locally but they told me to check the igniter out of casing first because they usually dont fail. Long story short it was not the igniter. Through a secondary check the RHEEM tech figured out it was the entire gas control box. I now have to wait for 2-3 business days for the entire assembly. I just paid $600 from HD and my family has no hot water for 4 days! ITS A TOTAL JOKE. DONT BUY THEIR JUNK!

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

Im helping my father get his Rheem water heater taken care of. It broke several days ago. I went to the Rheem webpage and called a local plumber listed on Rheems website. When I told the plumber I have a Rheem device, he immediately said, Oh, I hate working on those. Everyone hates working on those. Rheem has made it very hard for us to work on their devices, and their tech service line even for us pros is entirely unhelpful. That plumber declined to provide service.I then called a second plumber listed on Rheems website. They came out, evaluated the water heater, and concluded it was broken beyond repair and needed to be replaced. Fortunately, the device is still under warranty, so the plumber directed me to inform Rheem so that I could be sent a replacement. I called Rheem and was surprised that Rheems customer service wanted me to do a bunch of diagnostic maneuvers on the device. Isnt that what the plumber listed on their website who came out did?Regardless, I did as Rheem wanted. Finally, they conceded that it needed to be replaced and was under warranty. But then they said for me to take advantage of the warranty, I need to disconnect the water heater, take it back to the place of purchase, pick up a new water heater there, and bring it back to my place. The water heater is 75 gallons in capacity, and disconnecting and transporting a water heater isnt something the average residential consumer can be fairly expected to do. Requiring me to do all of that functionally more or less makes the warranty a non-warranty. Overall, Ive been unimpressed with Rheems service and warranty.

Bought a 40 gallon Rheem water heater and installed, couldnt get it to work. Called the gas company thinking it was a problem with our gas. Not the issue. Called Rheem and they sent a part (that wasnt the issue either). Called them again to exchange the water heater and they said no, that if it was giving a code it could be fixed. In the meantime we were having to go to family homes to take showers. They gave us a reset code to try to reset it. It worked for 4 hours then went out again. Tried to reset it again with code and the damn heater blew up 6 inches from my husbands face. Lucky he was not injured. Called customer service, very pissed and they told my husband they would disconnect the call if he didnt settle down, didnt even ask if he was OK.. Finally got sent to claims. After 10 days of having this thing we are getting q code to exchange... Not Happy!!!

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the �€�top of the line�€� unit from Rheem. However, the service I�€�ve received so far doesn�€�t reflect that at all. Rheem needs to do the right thing, and replace the unit.

In the span of 2 years, Ive had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because were under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that its a easy fix and that she can replace it. Doesnt warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they �€�think�€� they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It�€�s a very disappointing way of dealing with this kind of help from this company.

Build our house 4 years ago. Our builder used at the time Rheem AC units, needless to say he has wised up since then. Just days after moving into a brand new house with brand new Ac in June, our unit would not work. Repair #1. Couple more repairs after that. Have had several repairs within the last 4 years also. This year has been by far the worst!!! I have had 7 repairs so far this summer season and am currently today October 23, waiting for yet another part to be replaced. Not say same part each time either. Multiple parts have been replaced each summer for the past 4 years. Alternative, replace unit. Really after spending $360,000 to build house. Parts are always on back order with Rheem, the parts you get from them seem to fail quickly and multiple times, and when the repairman has to make multiple calls to even get the parts department from Rheem to call him, theres a problem. Multiple repair men licensed in HVAC have told us and neighbors that Rheem units are crap and to stay away. Rheem your products are absolute crap, and your parts dept and service are even worse!!

We purchased a Rheem water heater less than 8 months ago. The product was manufactured in February of 2013. There are only 2 adults in the household and this morning when trying to shower before work, we found there was no hot water. My husband called Rheem to receive no assistance other than Rheem would cover the part, but not the cost of a plumber to install. My husband could install, but Rheem would not even overnight the part, telling my husband it would be 2-4 days before the part would arrive. My understanding is that these water heaters are no longer made in the United States and therefore the thermal coupling will likely go out many times. After reading other reviews, I see there are others with the same problem. It is amazing that Rheem does not stand by their product and take care of all costs (the plumbers fees). We will never buy a Rheem product again and will be sure to tell others not to purchase Rheem products. Perhaps if Rheem stood by their product and took care of their clients, they wouldnt lose business.

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws wont hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

My house is three years old. The builder installed a Rheem a/c unit. The unit failed after just 3 years! All the freon leaked out. The culprit was a small bent copper pipe off the compressor - Defective manufacturing! Rheem said too bad, not our problem!

Reemplacé mi viejo calentador de agua en mi propiedad de alquiler después de 15 años y debido al pequeño espacio que tengo, compré un andquot;Performance Platinumandquot; hace poco más de 5 años. Itands estado trabajando bien y los inquilinos son felices. Hace un par de semanas el piloto dejó de funcionar y wouldnandt permanecer encendido. Buscó en YouTube y encontró algunos clips muy útil por reparadores profesionales. El andquot; Valveandquot de gas; había dejado de funcionar y necesitaba ser reemplazado. Llamé al Departamento de Servicio al Cliente de Rheemands y en el teléfono me sugirieron lo mismo mientras explicaba el problema. En realidad, me enviaron 2 piezas que pensaban que necesitaba. Una era el termopar y la otra una válvula de gas. Ya había limpiado el termopar, pero aun así me enviaron la pieza para facilitarme la tarea. Cambié la válvula de gas y problema resuelto. Sí, pagué gustosamente 30 dólares para acelerar el envío, lo que hizo que tardara 2 días. Estoy muy contento con el calentador de agua y muy contento con el departamento de servicio al cliente. Pero creo que Honeywell debería fabricar válvulas de gas de mejor calidad. Porque, según mi experiencia, una válvula de gas debería funcionar bien durante 12 ó 14 años, especialmente las de Honeywell. Gracias Rheem.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

I bought a Rheem furnace 2 stage variable speed and A/C unit. It was installed in summer. In winter, I noticed that furnace kicks in directly in the second stage and never works in the first stage. It is too noisy and heat variations are high. I tried for 3 months to determine the contractor to come and fix the issue. It was not an emergency, but the unit was under warranty and did not do what was supposed to do. After 3 months, the contractor comes and tries to call the dealer in order to get support from them as the contractor did not know what to do (despite the fact it seems a very simple setting). I took 2 days off, and every day the contractor cannot reach the dealers technician despite the fact that this was scheduled in advance. I was frustrated and tried to send a complaint directly to Rheem. I filled in their contact form (there is no way to contact them via phone) and wrote a long note venting my frustration and bad experience with the whole chain. And at the end, when I tried to submit, it didnt go through. I tried 6 times and every time, it failed without telling me what the error is. So in the end, there is no one to contact at Rheem to explain the situation, and how the dealer and the contractor and possibly the quality of their product affect their reputation. In the end, I am a very unhappy Rheem customer, and I would never ever recommend someone to buy a Rheem product due to the overall experience I had with all 3 entities involved (producer/dealer and contractor).

WE had a Rheem water heater installed on December 3, 2020. Almost immediately, the water smelled of rotten eggs. We have softened water and it is not from a well. No problems like this with our previous Whirlpool water heater. Rheem says we need to replace the anode rod and are giving us no help at all. So, we need to pay for a plumber to fix this problem on a brand new water heater. VERY disappointing.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

I purchased an electric 30 gallon hot water heater from home depot (Plymouth meeting,pa.) 06 Oct 2019. After plumbing the lines and filling the tank, the heater leaked from the bottom. I called Rheem and I had one of two options. Repair it myself and get reimbursed or wait 2 days for Rheem to send a part. Why should I work on a new unit I just purchased? Didnt like either option so I called home depot and they allowed me to return it for a refund. In my stupidity, I purchased another unit, same as the first one because the copper lines were already plumbed. Yes, you got it, the 2nd heater leaked, this time from the top. Everybody is so concerned with American made products, this company is located in Alabama. Called the warranty dept and this time they tell me to remove the pressure relief valve and wrap it with Teflon tape. How difficult would it be to test the product before selling it to the public? This is an honest recount of my past weekend. M. ** (Norristown, Pa). I would not recommend this product.

Rheem he80-130n commercial water heater - I own a restaurant in Phoenix and your water heater was nothing but trouble for me. Its a real hunk of junk. The unit was very expensive to begin with and was only 2 years old when the first igniter went out. Now, when the unit was 3 and a half years old, the igniter went out again and blew the main board. We replaced blown igniter again and blown board again. The plumber I had working on it said the unit was poorly designed. I cant believe what a hunk of junk this unit is. On top of that, I could not buy parts on the west coast. I had to have them shipped next day from Boston. It really is bad business to have a product that you cant even get parts for. A restaurant cant run without hot water, so it needs to be easy to repair. But to only last for 3 years and cost $6,000 is totally unacceptable. That I put $900 in parts and the unit still only worked for a couple of days is crap! So I had to take your unit out and replace it with another one, which cost me a lot of time and money ($5,000). It also caused my business to suffer from having to close kitchen because of your faulty product design. You would think for all that money this unit would work much better than it does. For the igniter to blow and destroy the motherboard, that�€�s a poor design. I believe your company should refund me part of the cost of the unit for it being such a piece of crap, or at least for the parts that I purchased and the labor to install them. Just an extremely unhappy customer!

Water heater started to leak water and wont turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. Thats the best they can do and make me wait.

Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the Closed Heating Chamber and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.

Rheem Marathon water heaters come with a lifetime warranty. A licensed plumber installed this water heater just under a year ago. The heater began making loud noises, like a metal object was hitting another piece of metal. I called the same plumber back to check on the noise. He examined the heater thoroughly and found nothing that would have caused this problem to arise. He asked me to call Rheem Customer Service to see if they could explain and offer a solution to the noise. (The noise has no relation to water use, time of day, or any other variable I could think of). My first call was answered by Lori, who asked for my serial number, then told me to adjust the flue baffle and that would eliminate the noise. She was in a hurry to get off the call. The electric Marathon has no baffle. My second call was answered by Valerie, who also took my serial number. I specifically told her the heater was electric. She then told me to take off the two covers on the front, determine which light was on when the noise occurred, then call her back with the information. I took off the covers to find that there are no lights. She was also interested in ending the call. My third call was answered by Nick, who apologized for the other two agents of Rheem, which he could see from the record of calls I had made previously. He suggested draining the tank to see if that would eliminate the noise. I asked the plumber about this and he stated that there would be no need to drain the tank given its age. So I am left with either calling Rheem yet again for what appears to be sketchy advise or learning to live with the noise.Rheems Customer Service seems to be time on the phone driven: when you get a trouble call, give some kind of answer and get off the phone as soon as possible. Not a good system to encourage customers to buy any Rheem product in the future. Their responses to my problem seem to treat the Lifetime Warranty as a mere piece of paper used as a sales aid only. Beware of Rheem products!

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem�€�s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.

This water heater was installed in my new home by the building contractors plumber for around $800.+. I had no control as to the choice. It recently stopped working and I had a friend who is a certified heating and air conditioner contractor. He said that the heater is leaking from the top and fills up the blower and shuts off the exhaust. There as a safety will not turn on the burner. He removed the water from the blower and the heater worked for two weeks. Loaded up with water again. I never was given a copy of the warranty, so I did not know about the six years expected life on this expensive heater. I have had two other homes and never had a water heater that did not last 15 to 20 years and they did not cost $800+. I called Rheem, but warranty is no more, which would not have made any difference, from what I read from others that had the same model 41VRP4ON, and got no response. My heater has been fixed again and is expected to run for another two weeks, until the blower fills up again. When I finally give up on it, the service man says he is going to take it apart and expects poor welding by the manufacturer where the pipes goes into the top. No heater would leak from the top in less that 6 years if it was properly put together and inspected. I will certainly let my contractor as well as the others know about this brand, in order that others are not cheated out of their money!

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturers hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, You need to return the old heater to us. This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.I had just paid another $500 with tax for another one of their substandard water heaters. I also researched online and they do not have a good reputation for warranty returns nor are they rated well in the country for product reliability. Do your research before you purchase and if you do purchase a Rheem forget any type of customer service or warranty honor.

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead. I was finally able to locate the distributor, who said they would be able to replace the water heater for a $150 service (provided I transport the old/new tanks). But they requested a voucher or authorization in order to provide me with a water heater replacement. I called Rheem 800 number yet again and the person transferred me to the warranty department which is now closed for business. Im going to be yet without hot water for another weekend. This is horrible customer service, giving me the running around!!! The water heater is less than a year old!

Updated on 06/10/2020: Update. I continue to have issues with the 2017 Rheem air conditioner installed at my house. Rheem never followed up on my calls. I had a twenty year old Carrier that worked better and gave less problems at 20yrs. Don�€�t let anyone convince you to install a Rheem. It is loud, the motor failed once In 2019 and is failing again in 2020. Capacitor failed in 2019. It does not cool well and is more expensive pushing up my electricity bill. How my twenty year unit was cheaper to run is beyond me but Rheem managed to manufacture something less efficient than a unit twenty years old. If you want to quit your job and dedicate your life to dealing with AC problems, this is the unit for you.Original review: Royal Air and Heating in Dallas installed a Rheem unit at my house. The unit is extremely loud and it is like living next to a ship�€�s engine room. Even the Addison inspector who came out on the permit said the unit sounds like a 40 year old unit. The Rheem unit replaced a 20 yr old unit and the new Rheem unit is much louder than the old unit. It is also next to the master bedroom, so you cannot sleep in that room. In June 2017, when the unit was installed, Royal Air and Heating said a Rheem rep will have to come out and check it. It is now the end of September 2017 and still no Rheem rep has come to check the unit.I also contacted Rheem. They called me back and said they will follow up. They never did. Dont allow anyone to install one of these units at your house. It is a headache and you will not get any customer service. And, you will be waiting forever for a Rheem rep to come out. Surprised this awful company is still in business. Royal Air decided to install Rheem though I raised issues based on the reviews I saw. However, I had no choice since through home warranty. I also had to pay approximately $1,300 for upgrades, etc. And, this is what I am left with, an obnoxiously loud unit that infringes on my quality of life because I can no longer sleep in the master room. It is so loud.

Purchase brand new water heater from HOME DEPOT. Had it installed correctly. It leaked. Submitted pictures to Rheem and they said it was a manufacturers defect and gave me $250 to get it unhooked, returned and a new one installed! $250, in their own words, is the National Average for reinstallation. No plumber would even unhook it for $250 let alone install a new one. We live in Mississippi, not New York or LA. Surely, the National Average would suffice here. Ive spent $300 to get it installed, another $300 to get it returned and another $300 to get it reinstalled. And all they can give through their warranty program is $250. Its their poor workmanship that caused all of it. NEVER BUYING THIS AGAIN. DECIDED TO GO WITH AN AO SMITH WATER HEATER. GREAT QUALITY!!!

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. Weve had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didnt happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldnt recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesnt care about service after the sale but Ill save that for another review.

I had a 5 ton Rheem heat pump installed in 2006 to replace a prior AC that lasted 25 years. Two weeks ago, I had to replace the condenser fan and the reversing valve to the tune of over a thousand dollars. Last Friday, I came home from work and the house was 90 degrees inside. I called my HVAC man and he came out. The blower motor had gone out. Not only did it go out, but the barrel and housing is rusted onto the motor and cant be removed. Parts are not in stock and have to be ordered. I will be without air for a week when the parts get here with an outside average temp of 110 here in Arizona. I wouldnt put another Rheem on my roof if they gave it to me for free. What a piece of crap. By the time the repairs are done, I will be in this over $2,000. My advice is to stay away from this product and company. If they cant make a product where you dont have to replace almost every major part in it in only 6 years, it�€�s obvious they dont care about customer satisfaction. This is my opinion. You can take it or leave it.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

Last Spring 2016, I had a contractor install air conditioning in my 2 story house beach house. It was not possible to run ducts on the first floor so Fujitsu ductless was installed and works beautifully. Unfortunately, on the second floor I had central air conditioning installed and paid additional to upgrade to the Ruud brand. Big Mistake! The contractor had problems upon problems with the equipment. Because the equipment did not work, the compressor had to be installed twice and the coil/air handler needed to be installed three times. In summary, the contractor wasnt happy with all the time he spent and wasnt paid for and the installation wasnt finished until mid summer ruining my summer.

I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer. I notified Rheem, but no one ever returned my call. Yesterday, 11-27-17 I noticed water in the containment pan. I pulled the lower cover and found the lower element leaking again. I tried to reach Rheem customer service with no luck! I strongly recommend avoiding Rheem Manufacturing water heaters. Looking around on the internet, I am not the only one who feels this way. What a terrible company.

Hot water heater pilot light problem. I purchased a hot water heater on October 21, 2015 and on January 14 no hot water! I was told to call our local gas provider PG&E. The service technician for Pacific Gas & Electric arrived at my house Saturday, January 16 and stated that the water heater was no longer good. I then on the same day went to Home Depot with my receipt and the statement from Pacific Gas and Electric. I was then told that they would not take it back. A Home Depot employee told me I would have to call the manufacturer and gave me the phone number. The employee from Home Depot stated that the manufacturer would have to give Home Depot permission to accept the defaulted product. On January 20, 2016, I called the manufacturer and described to him what had happened and read the Pacific Gas & Electric statement to him and he said that they would not allow Home Depot to take it back and exchange it. The employee that I spoke to you from the manufacturer stated that he could mail me some parts or something. I then told him that as a consumer and from what my statement from my local gas company states the product is defaulted.

They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.

The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I cant seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution. In the meantime our family continues to be without hot water several day a week, as paying to have the entire water heater replaced is out of our budget at the time. Considering we spent around $2,500 for it(including installation) 2 years ago, it is quite a disappointment that the company will not even recommend someone for repairs.

I bought a Rheem heating and air unit back in 200. The whole thing is going out now. Had a warranty for 5 years. Shortly after the warranty expires have to put a new fan motor. The electric component on a side went out and now the compressor is out which run anywhere between 1700 and $3,000 and theyre saying that my condenser looks like it might be going out so I need a whole new unit on top of all this. My heater motor bearings are going out so now I need a whole new unit.Poor customer service from Hannah here in Andover, Kansas. Ive read a lot of customer complaints. It seems to me these the Rheem manufacturers cannot get their act together so its time for somebody to do something. A new unit could cost me between $5,000 to $6,500 and up not including the parts and labor that Ive already paid for poor quality parts. What is anybody going to do about this? I am the man that will do something if theres lawsuits that need be filed so be it and Im sure with 300 other online reviews and customer complaints a lot of will go a lot with us. You can reach us at **.

My Rheem heat pump is barely 2 years old and Ive had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. Thats how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! Im on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.In my opinion as a consumer, if they used faulty material, why do I have to pay for it to be replaced? I had good faith that this was a brand new, in working order, heat pump and ac unit. I read a lot of bad reviews on this manufacturer and am wondering why no one is doing anything about this? We spoke to someone from the company this morning and yes, they knew about the issues that myself and apparently, hundreds of other people, are having with this manufacturer.

Catastrophic failure of the reversing valve in 2 years old Rheem heat pump vented all refrigerant. $253.00 Cost to find failure. $600.00 Cost of labor to replacing their failed reversing valve. $450.00 Cost to replace refrigerant caused by failure of their reversing valve. $0.00 Cost of parts. $0.00 (Only thing covered under 10 years�€� warranty). Costs covered by the famous Rheem 10 years�€� warranty $0.00. Likelihood that Rheem/Ruud will ever see my business or anyone I know again 0%. This short-sighted strategy creates an incentive to produce subpar products. I highly recommend looking at another heating and air supplier and pay close attention to what they cover in their warranty.

Talked to Rheem. Warranty starts when it is made, not when its installed. Woman tried to get an extension but man at GE that made the water heater said No go, you cannot extend it. So, since its 2 days past the date, I have to pay $300 for a new gas valve to be installed.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

My 50-gallon water heater leaked all over the lower floor of my home while under warranty. I spoke with Rheem and they told me because I replaced my heater with another brand heater, I violated their warranty. So if it were up to them, I would have called them instead of a plumber.

I bought this Rheem HVAC less than five years ago. It has so many problems such as bad compressor less than a year. Bad reverse value twice. Now I have to pay for labor and wasted freon. I did not want Rheem because of bad reviews but my contractor insisted on this brand. Please, please learn from my mistake. If a contractor insist on Rheem, go to another contractor.

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

I had a Rheem tankless water heater model # ECOH200DVLN. The unit was in warranty when it started leaking from the inside all over my basement. I contacted Rheem. They asked me to take some photos of the heater. I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasnt covered because my vent terminated under some deck stairs. I asked if he truly believed that was why it was leaking. He said that it didnt matter because it wasnt in code and they wont cover it. The stairs are for a deck and are 12 in the air.Apparently Rheem looks for any reason to not cover the water heaters they make and sell for about a thousand dollars. I would stay away from this company. I have the pics they requested and a video of the heater leaking for anyone that might be interested. I also posted a video on YouTube of the water heater pouring water out. If spending that kind of money for a water heater I would not want to buy one from a company that doesnt stand behind its product.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturers problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturers problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of its shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

We got a brand new water heater in 2017. Now in 2020 it stopped working over a month ago. We reached out to Rheem for a new thermocouple- per the machine error. It took several rude customer service representatives to get the part. Despite paying the extra 50$ to overnight the order, it did not arrive for two days. We had the plumber put in the new thermocouple and all was well....for a few days. Then a new error popped up high temperature sensor...a few rude Rheem calls later and another overnight (read: two days) package later, we get the part. Pay yet another plumber to put the part in and all is well...for a few days. The hot water stops again, the plumber comes yet again and the pilot light is three times as tall as it should be! Call some rude Rheem representatives and OH, they sent the WRONG PART AND WILL NOT BE COVERING THE PLUMBER INSTALLATION FOR THE WRONG PART THEY SENT!!?! Two days later and were still waiting for the overnight of the right part. Have never been more dissatisfied with a company and will NEVER purchase Rheem and will discourage EVERYONE I know from using.

I purchased a Rheem hot water heater from Lowes. It worked for six months then started tripping the reset button. Tried to exchange it at Lowes and they said I had to call Rheem. After half a dozen calls they shipped me a part they said would fix it. It didnt. I cant afford to buy another new heater so for the past 18 months we have to push the reset button and wait an hour to use hot water. I will never buy another Rheem product. They do not stand behind their products.

We have had nothing but problems with our Rheem tankless hot water heater. Right now at this moment we are without hot water and have been so for almost 2 weeks now. Our unit is under warranty and needs to be replaced. Rheem did send us the vent kit, but no heater. We have called customer service. The first two ladies we spoke to were nice then we were transferred to another lady that was quite rude and absolutely no help at all. She told us that we need to contact the parts service department, our problem isnt HER problem. On the phone for hours with no results. Our plumber is at his wits end dealing with this company. We were told to go to Menards and purchase a new heater ourselves and Rheem would reimburse us for the cost. Yeah right! Rheem needs to send the unit, because I do not trust that they will reimburse us after all the trouble we have had getting anything out of them. We are still under warranty! We have company coming for Thanksgiving and no hot water! Im snapping and so sorry we ever went with Rheem. We are so disappointed in this company and the way they treat their customers. My advice to anyone considering a tankless, DO NOT BUY ONE FROM RHEEM!!!

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don�€�t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper its printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.

When this water heater started not working properly, after 5 years, with a 12 year warranty, Rheem made it VERY DIFFICULT and time consuming to get through their phone systems (hold times of 30+ minutes and no answer) to set up appointments, months have gone by. Rheem plumbers have been out twice, Rheem has not fixed the water heater, and now say we need to disconnect and return to Home Depot to get a credit. This would cost hundreds to have a plumber come do this, and in addition HD says they dont have this model number so we can not return it there. No use to have a 12 year warranty that doesnt actually help at all. What a rip off, Dont buy Rheem!

I purchased a water heater by Rheem less than 6 months ago. The gas valve went out on a Thursday. Rheem sent out a technician on Monday late evening. They wouldn�€�t overnight my part. I was told 1-2 days for the part to arrive. My part should have been overnighted seeing how it�€�s only been

I have a Rheem water heater Model # 22V30F with a broken Pilot Knob. I contacted Rheem and multiple parts suppliers. They all told me the same thing. Rheem does NOT sell the Pilot Knob individually. I need to purchase the Gas Control Valve which costs anywhere from $80.00 to $150.00. What a ripoff! Only the Federal Government would pay $80.00 or more for a knob that is worth less than $5.00. I guess Rheem wants to Ream their customers. I will never ever purchase any Rheem products again. I have seen the same knob on other brands of water heaters. I will try to get a knob from one of them.

I bought Rheem water heater and just after the warranty the tank started to leak. Had throw out to the garbage. Never buy again. Very unreliable product. I had to repair the entire floor due to the flood caused because of this water heater.

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still cant get a technician to fix the problem (I live in Portland, Oregon).Last phone call they said to me that they got a technician in Buffalo NY. When I told them, for third time, that I live in Oregon, the person decided to escalate the ticket to her supervisor. This guy (supervisor) send me a list with technicians who work in the area where I live. I called the first person in the list. He said to me that he does not work with Rhemm (!!) Prepare to be on hold for long periods of time when you call scam company. I wish I never bought this hot water heater and I hope others see my review so they can be saved the stress that Ive been going through. Today is December 23rd. Christmas with no hot water. Thanks Rheem!

Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you�€�re out of hot water or not. All they do is make excuses. I will never purchased one of these again.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

Rheem Heating and Cooling - I called this number 1-479-646-4311 since I didnt see any contact number for customer service in their website. It is a good number for a low quality heating and cooling products business. Rheem is not a good company because they sell lemons for heat pumps. I had to spend more than $2,000.00 for a 3 years old unit in repair labor and R-410A. The unit had the reversion valve replaced before (only parts are covered by the Rheem warranty), more than a year ago, and now it needs the txv to be replaced. The unit was still leaking R-410A according to one HVAC technician that recharged the unit couple times. The contractor (Rolph HVAC from Seaford, Delaware) that installed our heat pump does not do business with Rheem, according to the owner/representative, because of bad experiences with that company. When I talked with the customer service representative from Rheem to complain about our heat pump, she said that Rheem will replace the part that is on warranty, but labor costs are between the customer and the installer. I had to explain to her that because of a defective unit from her company (Rheem), I had to spend money every year on repairs for a new unit that is only 3 years old and that should not be that way. This unit should be working without any issues for many years and should not be like what it is now, a money waster. The customer representative was helpless, and she referred me back to the company (who are making money out of this situation, of course) that installed the unit. This is not right - selling and installing defective units so the customer have to pay for repairs and labor for a brand new cheap Chinese heat pump unit. I will never buy a Rheem product again since they have these cheap Chinese defective new products and bad customer service.

Bought a new Rheem 40 gallon hot water heater and was installed in new home in August 2015. Worked for three months, then had issues with NO hot water. Getting error code. Contacted company and after several attempts and disconnects finally got someone. Was told that the venting was improper and to contact plumber to have them look at it and then send the bill for reimbursement. We did as we were told, changed venting per their specifications and still does not work correctly. Plumbing company contacted Rheem and they sent new blower assembly. This was replaced and did NOT fix the problem. Again contacted Rheem spent over 2 hours trying to get someone. Finally got someone in another department who transferred to supervisor.They have supposedly contacted Menards to reimburse us for the bad water heater, but now are refusing to reimburse us for the bill that was incurred by having a plumber come out. They are stating we did not provide the correct documentation showing a defect. Bill was sent that we received from plumbing company stating their fees.We cannot understand why no one is looking into this company regarding all these issues that this company is having with their bad product and NOT honoring their warranty. This company is causing frustrations on customers that should not be happening and not honoring anything in their warranty booklet. Nor are the phone numbers that they are listing on this warranty numbers that consumers are able to get through. When talking to the supervisor I brought this issue up and even asked him if he has ever tried calling the number listed. He said frankly no. I asked him to please do this as well as forward this on to individuals that are higher up so that they are aware of this issue. I would seriously hope that this company look into their issues with their products and take note of what consumers are dealing with.

Bought a Rheem tankless hot water heater in Summer 2012. Installed by licensed plumber. Unit froze up in the very cold weather we had this winter, and the copper tubing split. Plumber said he could repair unit, but Rheem wont sell parts. The plumbing supply house where I purchased it told me that they no longer sell Rheem units.Contacted their customer service. Was disconnected after long waits 8 times just as I was at the You are customer number 5 stage before finally getting a woman who gave me a direct number to the tech department which was answered immediately. I was requested to take pictures (inside unit, and outside) and email them, which I did. That was nearly a month ago. I have heard NOTHING back from them, despite two other emails. My next step is contacting the Mississippi State Attorney Generals Office. The unit worked well and saved me over $80.00 a month on my electric bill, but I have now been without hot water for nearly 5 months. Hoping that I can get this thing fixed. Probably will have to buy a new unit and it WILL NOT be a Rheem.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didnt ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldnt you know it didnt ship. Now they say it wont ship until Wednesday. Its like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

I called the company about my tank that�€�s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it�€�s a different problem and they didn�€�t want to send me the part my plumber needed to fix the tank. Now I�€�m stuck with a leaking tank that�€�s only 2 years old.