They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they cant even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didnt receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak Im literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.

Year 5 and we have had nothing but problems with the unit that was installed Aug 31, 2009. The inside coils had to be replaced after 1year. The Fan Motor control ECM had to be replaced in 2013 - out labor cost of $200. The compressor fan motor had to replaced in Nov 2014 - out Labor cost of $250. They replaced it and 10 minutes later the unit shut down again. Now they are saying that the TXV on the heat pump is causing to short cycle on heat - will again be out Labor of $625. This is a nightmare and all the RHEEM service center says is they are not responsible for labor. WHAT ABOUT putting POOR QUALITY PRODUCT in consumer homes. WARNING to others - RHEEM does not take accountability for bad products.

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. Ive previously spent close to $700 on labor for covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I cant afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

DO NOT PURCHASE A RHEEM AC as they are unscrupulous! I bought and had installed a new RHEEM AC in 2014 that came with a 10 year parts warranty from RHEEM. Because the HVAC company that sold/installed the unit failed to register the unit with RHEEM within 60 days, which I had NO WAY OF KNOWING, RHEEM ONLY honors 5 years of the warranty and not 10 years. Rheem would NOT bend on these rules even though I am the original homeowner with the unit currently installed nor would they allow me to speak to any RHEEM executives. I filed a complaint with the Florida Attorney General for this unscrupulous behavior! Their CEO is JR Jones who has no contact information on their website or LinkedIn.

Rheem furnaces are reasonably priced and provide comprehensive warranty coverage. For consumers looking at competing brands, such as Trane, Bryant, and American Standard, Rheem provides reliable heating solutions that should be strongly considered.

I see all of these bad reviews of the Rheem water heaters and notice that many seem to be purchased at a retail level either thru their plumber or directly from Home Depot or other home improvement outlet. We installed our Rheem water heater Model, RHEPRO52-2, in May, 2004 and it's still going strong after 14+ years. Never had a problem or leak. I researched which water heater to install before building, even talked to the Rheem folks. I told the plumber what I wanted. After much grousing, he installed what I wanted and I even got him to submit the registration paperwork that extended the warranty by 4 years ( one of the reasons I wanted it.).

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

Our experience is exactly the same. So what can we all do. We are about to replace the coil (aluminum versus copper, our HVAC serviceman says will make the difference). He is not 100% sure the problem is there since the leak is very small. To really check will cost about 600 for a nitrogen test. So at this point we are down $300 for visit and freon replacement and potentially down another $600 to replace the second coil. Our unit like the rest is 2012 with problems in 2014 and now.

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.

Water heater quit after 5 weeks. Company told me all their techs were booked so I would have to find my own company, pay them, and then submit a claim for reimbursement. They did mail me a part that they seemed confident would fix problem, but refused to send it next day mail, even if I offered to pay for it, in spite of me explaining I had family in town for July 4th weekend. The rep I dealt with was borderline snotty and seemed indifferent to the situation.

My water heater was not even five years, I had a six-year warranty. Sunday morning I awake to a flooded garage. As an elderly disabled woman, I didnt know what to do. That day I had to get it replaced, which was very costly for me, I felt relieved that it was still under warranty. I called first thing Monday morning, he asked me so many questions, then made me go out in the rain to remove a metal panel from the unit and drilled me on what I saw inside. After that he then claimed it was a parts issue that could of been replaced and therefore his hands were tied and couldnt do anything for me. Who could go for days waiting for a part that I wouldnt know to do with it when I got it and go without a shower for days. They will find any reason not to cover their products, even with a warranty. They have no consideration what people go through and the work and damages it causes. Will never purchase any of their products again and tell everyone I know.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturers problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturers problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of its shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

On 8-12-16 my Rheem hot water heater which is (2) yrs old went to vacation mode and I only had warm water. Plumber spoke with Rheem and they recommend replacement of gas valve. Rheem sent part and it was replaced 5 days later. After a few days it went back to vacation mode. Plumber called Rheem and was told they would send another gas valve for replacement. After 2nd replacement of valve, a few days later it went back to vacation mode. Plumber called Rheem and they recommend replacement of vapor sensor. Vapor sensor was installed and again went to vacation mode. Plumber called Rheem and they recommend replacement of wire harness. After this replacement I had NO warm water. Plumber replaced complete unit on 9-24-16. Rheem covered the water heater but would not cover labor. Because of all their replacement recommendations my labor charges came to 1767.00. After reading the other reviews, why isnt this heater recalled?

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

I Purchased a new Rheem 3.5 ton heat pump system in 2011. In 2014 the A-Coil in the air handler started leaking freon and the system shut down. Rheem replaced the part under warranty but would not reimburse me the labor or the freon which cost $450. Then in 2016 the replacement coil started leaking just like the 1st replacement. Same story, Rheem replaced the part and I was out another $450. Now its November 2018 and the 2nd replacement coil is leaking and I have no a/c. I have heard from HVAC repairman that there are many other people in the same situation and Rheem refuses to make any changes or improvements to the coil, so I expect this will go on indefinitely. Stay away from Rheem!

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. Its still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they dont know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80s during the day). Its still hot without an air conditioner. Ive been reading other reviews and it seems that Im not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

My 40 gallon gas Rheem water heater was only 3 yrs old and the bottom of the tank gave out filling up the catch pan and dumping water all over the ground. Attempted calling Rheem for help, what an awful experience that turned out to be. Sure wish I had done some homework up front before purchasing. Home Depot, shame on you for selling/pushing this junk for sale. Folks, Do Not purchase a Rheem. The product is junk and the customer service is non-existent.

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

6 years ago, I purchased a RHEEM water heater from Home Depot which lasted only 3 years with only two in the household. June 18, 2015, I purchased an American Standard from a private retailer after researching the best water heater to purchase which also lasted only 3 years. It was a terrible, stressful ordeal with both companies. Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until Im stressed to the point of purchasing a new one because none of the parts solved the problem. Apparently this is what these companies count on... the customer getting fed up to the point we choose to buy another water heater for $800 every 3 years in exchange for a hot shower!!! I am a single parent working part time for LAUSD on summer break with $766 to my name. There goes our summer savings... again. Time to try another company. Im convinced all are the same... they may last 3 years with if youre lucky. Its like pulling teeth to get them to honor the warranty, and you will not get a replacement without spending a ton of money for a licensed professional in the process, which is why Im buying another brand. The water heater I had when I moved here lasted approximately 12 years with no problems. Old school. They dont make them like they used to. See you all in 3 years.

Very disappointed with Rheem ( 2-ton 15 Seer HVAC). After a 1 1/2, Unit leaked freon and wasnt covered by a warranty. Could not contact a customer service representative to help. This is me first Rheem, and it will be my last.

Brand new gas water heater. The Pilot light would not light. Called Rheem, who had me test it and concluded it was a bad gas valve. Rheem support said they would send a plumber, who did call nor show up. I called Rheem again and said I was not happy and I might return it to store. The Rheem rep said they would not authorize the return. That sounded fishy, since the stores policy doesnt require Rheems authorization. This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store.

This is to anyone who is considering a RHEEM hot water heater. I just purchased the 50 gallon 40K BTU unit and I have had no luck getting it to ignite. I called the service number and they told me it was a faulty igniter. They gave me an option to have it overnighted or look for it locally. I found the part locally but they told me to check the igniter out of casing first because they usually dont fail. Long story short it was not the igniter. Through a secondary check the RHEEM tech figured out it was the entire gas control box. I now have to wait for 2-3 business days for the entire assembly. I just paid $600 from HD and my family has no hot water for 4 days! ITS A TOTAL JOKE. DONT BUY THEIR JUNK!

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldnt believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheems office was closed.I called Rheem on Monday for them to tell me I had to go through who I purchased the hot water tank through which was Home Depot. A representative at Rheem told me they would reimburse the labour to install the new tank. Im still waiting as of today being February 13, 2017. Rheem has the worst customer service I have ever had. They tell me someone will call me back in a day or so. They tell me it takes 6 to 8 weeks for an answer. Wow its now been 6 months and still no answer. I am so done with them. NEVER PURCHASE A RHEEM PRODUCT!!!

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and Id rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank! So meanwhile I just got done lugging old one into Home Depot, then this one home, installed etc. Now been trying to reach Rheem for 5 days straight but they are having phone issues. Finally get ahold of them and am told its under warranty so I can on my own dime and my own hurting back uninstall this unit, drive it to Home Depot and exchange it even though paperwork and stickers on tank say DO NOT RETURN TO STORE... So I guess this 12 year warranty just means that Im able to install/uninstall for exchanges for a period of 12 years worth of crap merchandise? What is the point in having a 3 year labor in home warranty if they wont send anyone to my home!

Horrible experience. Call center rude, not helpful. lve been without hot water for almost a week. Why is it so difficult to get a new heater when its under warranty. Then they want me to buy a new heater and they said they would reimburse me 260. You would think if a company is getting nothing but 1-star ratings they we would change something, shows the character of the company brand. I would never buy a Rheem product again.

Updated on 06/10/2020: Update. I continue to have issues with the 2017 Rheem air conditioner installed at my house. Rheem never followed up on my calls. I had a twenty year old Carrier that worked better and gave less problems at 20yrs. Don’t let anyone convince you to install a Rheem. It is loud, the motor failed once In 2019 and is failing again in 2020. Capacitor failed in 2019. It does not cool well and is more expensive pushing up my electricity bill. How my twenty year unit was cheaper to run is beyond me but Rheem managed to manufacture something less efficient than a unit twenty years old. If you want to quit your job and dedicate your life to dealing with AC problems, this is the unit for you.Original review: Royal Air and Heating in Dallas installed a Rheem unit at my house. The unit is extremely loud and it is like living next to a ship’s engine room. Even the Addison inspector who came out on the permit said the unit sounds like a 40 year old unit. The Rheem unit replaced a 20 yr old unit and the new Rheem unit is much louder than the old unit. It is also next to the master bedroom, so you cannot sleep in that room. In June 2017, when the unit was installed, Royal Air and Heating said a Rheem rep will have to come out and check it. It is now the end of September 2017 and still no Rheem rep has come to check the unit.I also contacted Rheem. They called me back and said they will follow up. They never did. Dont allow anyone to install one of these units at your house. It is a headache and you will not get any customer service. And, you will be waiting forever for a Rheem rep to come out. Surprised this awful company is still in business. Royal Air decided to install Rheem though I raised issues based on the reviews I saw. However, I had no choice since through home warranty. I also had to pay approximately $1,300 for upgrades, etc. And, this is what I am left with, an obnoxiously loud unit that infringes on my quality of life because I can no longer sleep in the master room. It is so loud.

When this water heater started not working properly, after 5 years, with a 12 year warranty, Rheem made it VERY DIFFICULT and time consuming to get through their phone systems (hold times of 30+ minutes and no answer) to set up appointments, months have gone by. Rheem plumbers have been out twice, Rheem has not fixed the water heater, and now say we need to disconnect and return to Home Depot to get a credit. This would cost hundreds to have a plumber come do this, and in addition HD says they dont have this model number so we can not return it there. No use to have a 12 year warranty that doesnt actually help at all. What a rip off, Dont buy Rheem!

All I wanted to know is to how often the recirculation pump needs to be programmed on my Rheem Platinum Tankless water heater. I tried the learn option and it didnt work good at all. Every time I have called I get to talk to someone, give all my info, just to be transferred to level 3 or another dept just to be on hold 30-40 min. Finally, when I do get to talk to someone, the different guys Ive talked to were very rude, disrespectful, and honestly didnt seem to care if I got an answer or not. Never will buy a Rheem product again. Tech support terrible.

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

“I am posting the following experience as an example of how companies should treat clients/customers regardless of stated warranties, policies and procedures. A number of years ago, I purchased an above-ground salt-water pool with a Raypak pool heater. It was a good heater, but two years ago reached the end of its life and had to be replaced. I decided to purchase another upgraded Raypak heater (larger and with digital readout). Unfortunately, for some reason, the heater only lasted two seasons before needing to be replaced. While I was initially upset at this prospect, all companies can occasionally have a product that ends up being “a lemon” despite regularly producing high quality products.I have often said that a person or a company should be judged, not on mistakes made or an occasional poor product, but how they respond to fixing the situation. In this case, Raypak, sold in Canada by Rheem Canada, came through with flying colours. Technically, my Raypak heater was out of warranty, but Rheem understood the situation and recognized that their products usually perform much better than was the case with this particular heater. The company, with a special shoutout to the Director of Sales in Canada, Dave **, was very understanding and helpful in this situation by replacing my heater. Rheem/Raypak has just ensured a lifelong customer and one who will spread the word. Raypak/Rheem is number 1 in my books!”

Approximately, 2 1/2 years ago I purchased a Rheem 3 ton air conditioning unit at a cost of $4,800. In May, 2019 the unit stopped cooling and I called the original installer. They informed me that the copper coil was leaking and would no longer hold Freon. They ordered a replacement part and installed a new coil for a cost of $1,004. This unit was not merchantable from the factory but Rheem maintains that there is only a limited warranty on parts. Rheem is manufacturing lemons and refusing to stand behind its product. It appears there is limited quality control. Other air conditioners I have owned have had minor repairs and lasted 10+ years.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

After just over a year my new Rheem gas water heater failed. OK, parts fail. But just try to get a replacement. Hours of phone waiting, multiple promises to overnight the part, and 5 days later still no part and no idea when I can get one. Terrible. Dont buy Rheem.

Actually we had to replace a part to central air approx. $120. But the electrician said to be prepared to replace your unit within a year. She's old and past her life expectancy. She's a good girl B/C most die well before this and she only had a couple problems, nothing major. I would stick same brand. Rheem. So we are now checking in on some. And glad we had heads up. Because we could look around and price.

Consumer Affairs is obviously an unreliable source rating this product at over four stars with nothing but one star reviews as far as the eye can see. I’ve been doing plumbing for 15 years. I will never install one of these pieces of junk ever again. Don’t waste your money. This is the fifth heater I’ve been stored and had trouble with within two years from Rheem. Their product is junk. They made water heaters in the 1980s-90s that not only operate better than the 2021 models but can outlive their life by 10 years plus. Don’t be scammed by Rheem. They make these things to break so they can make more money off of you. Also don’t be scammed by this unreliable source that cost their self consumer affairs who obviously does not care about the consumer. Read the reviews consumer reports. Where the ** do you get your information. Apparently whoever works at this consumer affairs place can’t count 4.8 stars and nothing but one star reviews you can read them for days. Hey morons for one star reviews doesn’t equal four stars. You’re a ** idiot

We confidentially purchased a Rheem. Got water heater a few years ago. Well it failed. I called Rheem to enact the warranty and customer service told me they were sending an email with directions to take photos. After taking said photos I was to call them back 15 minutes after sending the email. After much confusion, I did (I had no idea what a heat exchanger was.. Thank goodness for it Youtube). On the return call I was informed that it was under full warranty and to remove the unit and return it to the original place of purchase. If the new unit costs more I am responsible for the difference but ... I would get a brand new warranty. If it was the same price the old warranty would still be in effect. So I hang up and call the plumbing supply store where we purchased the unit. I was told that Not only do I have to pay the entire cost of the unit up front (I will be allegedly be reimbursed for the original purchase price after Rheem reimburses them) but I have to pay a “service fee” of $125! I also have to pay a plumber to come and uninstall the defective unit then pay again to have him install the new unit! How is this a full warranty? Never again. It’s costing me a fortune to replace a defective unit! These expenses should be on Rheem not me.

Bought a new Rheem 40 gallon hot water heater and was installed in new home in August 2015. Worked for three months, then had issues with NO hot water. Getting error code. Contacted company and after several attempts and disconnects finally got someone. Was told that the venting was improper and to contact plumber to have them look at it and then send the bill for reimbursement. We did as we were told, changed venting per their specifications and still does not work correctly. Plumbing company contacted Rheem and they sent new blower assembly. This was replaced and did NOT fix the problem. Again contacted Rheem spent over 2 hours trying to get someone. Finally got someone in another department who transferred to supervisor.They have supposedly contacted Menards to reimburse us for the bad water heater, but now are refusing to reimburse us for the bill that was incurred by having a plumber come out. They are stating we did not provide the correct documentation showing a defect. Bill was sent that we received from plumbing company stating their fees.We cannot understand why no one is looking into this company regarding all these issues that this company is having with their bad product and NOT honoring their warranty. This company is causing frustrations on customers that should not be happening and not honoring anything in their warranty booklet. Nor are the phone numbers that they are listing on this warranty numbers that consumers are able to get through. When talking to the supervisor I brought this issue up and even asked him if he has ever tried calling the number listed. He said frankly no. I asked him to please do this as well as forward this on to individuals that are higher up so that they are aware of this issue. I would seriously hope that this company look into their issues with their products and take note of what consumers are dealing with.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

My A/C was installed May 2010. In Oct. 2013, I had to have entire amount of coolant replenished for over $300. In May 2014, I had the coolant replaced again, and in less than two weeks I need to have it refilled. I cant afford to continue to refill every week or two. I had a Bard air handler for 40 years with no problems, and it was replaced with this. Very dissatisfied.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

Water heater heating element went out after six months. Rheem service department had no interest in helping or paying for repair after I had it fixed. They were rude, unresponsive, and unproductive. I will never use their products again.

We purchased a Rheem air conditioning unit 3.5 years ago. The unit is still under warranty, but I had to spend $600 in labor to fix the damage THEIR faulty equipment caused to my unit!!! Last week I had to have a new condenser fan motor installed and the unit kept shorting. After the A/C contractor came out today, I was told the faulty fan motor caused damage to coils and have to be replaced for $295!! I am extremely confused as to how I am responsible for labor to fix damage Rheems parts caused to other areas of my unit.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

Purchased a 50 gallon Rheem electric hot water heater from Home Depot. Had a master plumber install the water heater. He thought all was working well. Never got any hot water. Plumber came back later to see what was wrong. Plumber contacted Rheem and explained what was going on with the water heater. Rheem told him it was defective and gave him a case number. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. By the way, I live in Georgia! Plumbing company in Maryland told my plumber they did not have a work order for my water heater. My plumber contacted Rheem at least ten times concerning the heater. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. They put the burden on me by telling me to find a licensed plumber and having the heater repaired and then they would reimburse me. Is this the best they can do to stand behind their product? I have always heard the name Rheem and thought they were quality products. I will never buy Rheem products again. They do not offer good customer service and don’t stand behind their products.

I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.

Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.

My Rheem central a/c is 4 yrs old. Ive had an issue with a leak in the outside unit and now Ive had to replace the inside coil because of a leak. Ive been around Rheem for 40 yrs and they have been reliable in the past but not now. If this company is cutting corners to make more profit they are headed down a dead end road. If this inside coil goes out again I will not get it replaced by a Rheem product (which the part should be under warranty) which means I will in effect be buying an inside unit 3 times and outside unit twice. Im disgusted to the max and will not recommend Rheem to anyone nor will I use it again as well!!!! Rheem you have my email and you can contact me at will. DISGUSTED IN BUSH, LA.

The condenser coil in my 6 year old AC unit is leaking and no longer cools my house which is 90 degrees. The part is under warranty but is on backorder and has to be manufactured. A month and a half later in the 90 degree summer I still dont have the part and Rheem can not tell me an estimated time of arrival. What good is a warranty if Rheem can not fulfill it? A $1,000 repair under warranty is going to turn into a new unit (NOT a Rheem) for $6,000 plus. I will never buy a Rheem again! I have seen multiple other reviews saying the condenser coils in Rheem AC units typically are replaced prematurely due to poor design. Buyer beware.

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didnt go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.Called wholesaler where the unit was purchased, Modern Wholesale in Knoxville, Tennessee, spoke with a Mr **, he told me that Rheem started having warranties filled out on-line starting in 2009. I told him my unit was installed in 2008, he still did not and will not honor the warranty. The dealer I purchased my unit from has been helpful with names and numbers, but I dont expect him to eat the cost when Rheem should honor warranty. Rheem has 2 class action lawsuits. Anyone still wanting a Rheem, I think not, they are a rude company and will not back their product. If they did, it wouldnt matter how your warranty was filled... DO NOT BUY A RHEEM, if anything, run fast and far.

I bought a Rheem water heater in June. Well 5 months later, it started showing errors on the gas control. Also I would sometimes have hot water and other times I would not. Had their service techs come and try and fix. Called Rheem Numerous times and they said it was the gas control and sent me a new one. The tech comes over and installs the new gas control and guess what still doesnt work and I have no hot water. I call Rheem and they say we will send you another gas control. I say you just sent me a brand new one. He says Yes I know. I say I have a family with no hot water for two weeks now and I want you to get me a new water heater under the warranty as its only 5 months old. Rheem says no we wont do that. So I had to buy another water heater and not Rheem of course because I had no hot water heater that would work and all three techs said they couldnt fix it and Rheem wouldnt replace it. Rheem doesnt stand by their warranty. I called Rheem again and told them Im going to have to take them to small claims court and they said ok, good luck to you. This company is horrible and doesnt stand by their work or warranty. I asked them to reimburse me for the water heater and they said no.

Our family purchased a Rheem water heater in September of 2018. November 30, 2019 it quit working!! We had a plumber out, not knowing what was wrong. After 4 hours of working on it/talking on the phone with Rheem representatives, it was determined that the thermocouple/starter unit would need to be replaced. We were told our part would be shipped out that night! Today, December 4 we received an email that the part was JUST SHIPPED today!! We won’t have water for 2 more days. Pretty tough for a family of 6!!!Rheem replacement parts are not carried by plumbing companies. We also had 4 companies refuse to work on the Rheem water heater, saying they avoid the products! Poorly made product and even worse customer service! We will NEVER purchase another product from this company and we intend to share with all of our friends as well!!

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

Anyone viewing this before purchase please reconsider. DO NOT BUY THIS PRODUCT! I am just an average Joe that is trying to help save you from these people. The product is not inexpensive, it is cheap. My water heater did not last 3hrs before flooding my basement. Rheem has put me on hold for over 3hrs so far, hung up on more times than I can count. Mike the supervisor number ** is condescending and inept, probably by design. Run scared from this predatory retailer.

Hi there, I am a home builder by the name of Ivaan Interiors in Winnipeg, Canada and I bought a 60-gallon HWT from Home Depot last month Dec 2021 for my new house to sell. The hot water tank was installed on-site by a licensed plumber and electrician. The electrician found that its not heating and consuming double Amperes as compared to it and tripping the circuit breaker. The electrician double-checked all the wiring but it didnt work and mentioned that there is some problem inside. We called customer service and they said, We can send parts, and we have to get it repaired at our end. THIS IS RIDICULOUS CUSTOMER SERVICE. How can we repair and why should we spend another hundred bucks to get it repaired. We didnt buy this brand new product to take the pain to repair. The buyer is taking possession next month. I want it to be repaired or replaced asap. I would appreciate if this matter is taken seriously and solved immediately. Manish

I had a Rheem indoor model # RHLL-HM3617+RCSL, outdoor unit model # 14AJM30 , Trade/Brand name: RUUD 14AJM Series installed at my home on 8/23/2010 by. Brand new unit. Paid almost $3,500. Had to replace the MOTOR for the air handler unit 9/17/2012. Cost me almost $500. Motor for condenser just stopped working, replaced that motor 1/16/2015, cost me $490. I have spent almost $1,000 so far to repair this unit that is only 5 years old. Totally regret ever buying a Rheem/Ruud product. Definitely would never, ever recommend this brand to anyone, who is considering replacing their AC unit. Buyer beware.

My 50-gallon water heater leaked all over the lower floor of my home while under warranty. I spoke with Rheem and they told me because I replaced my heater with another brand heater, I violated their warranty. So if it were up to them, I would have called them instead of a plumber.

Installed March 27 2012. Tank has now developed a pinhole leak and will need to be replaced. Warranty on tank is 6 years. Tank failed after 7 years 10 months. What a rip off. Will never buy Rheem again!

What happened to the Rheem quality that I grew up with. This unit is only 3 years old and began leaking at the base below the lower T-Stat. It caused severe water damage to the interior of my unit. My plumber shared that the quality control on the assembly line is poorly managed. Examples of units that have failed revealed only partial interior glass lining which instantly began rusting and a thinner gauge of metal used to build the tanks.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.

After 2 years the Classic 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

Bought a Rheem water heater in Feb 2012. After 11 months Jan 2013 thermocouple went out. Replaced no charge. Feb 2014 thermocouple goes out again. Will ship the part to me but I need to pay labor. I was told by a Rheem rep the new part has been redesigned but Rheem was not covering labor even though it affect all the water heaters they make. Very angry and disappointed in Rheem product and customer service. At this point labor cost for repair is $95.00 a hour. A lot of money for a unemployed person!!!

Pressure relief valve drips on a new installed water heater. Had it replaced and still drips. Try to have them honor the warranty. Got the runaround for weeks. Gave up, went to Lowes, bought another brand. I am a large property owner and have used Rheem before. This is the 1st I have use the warranty. Will not buy again.

New heat pump unit installed January 2013 Rudd Model RHSL- HM4221 JA and 13PJL42A01. Have had high electric bills 60 days after installation. Installing company has been out numerous fixing and replacing Freon and soldering parts. Still high electric bills. I wanted a Trane but company owner talked me into this unit. He keeps telling us mfg will not replace unit. We want our money back to purchase a unit from a different mfg.

Purchased a Rheem Water Heater from Home Depot in April 2015. Gas Valve failed November 2016 and was replaced under warranty. Gas Valve failed again January 2019 -- Rheem sent a replacement, but I never installed it because the existing Gas Valve appeared to be OK after re-lighting pilot. In May 2019, no hot water... went into garage to investigate and found water around base of heater. Pulled off front cover and noted that bottom of insulation was saturated with water -- tank is leaking. Tank failed in 4 years! 9 year tank warranty. Called Rheem for return authorization and returned heater to Home Depot (got about 85% credit -- prorated). I was given store credit only, so I had to buy the same piece of crap Rheem water heater since thats all Home Depot sells. Well have to see how long this one lasts.

I had to replace the Rheem hot water heater in my grandmas house 3 times in 2year. This time the heater has a recall on a part that rheem cant even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an Oh well attitude. I hope this review save people time and especially money. I wish I had read the reviews.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasnt working and that it also froze up causing wet floors. We called our A/C company. The cost was 500.00 to come out on Monday 1/2 (a holiday). We were only there a few days and needed to get it fixed to prevent mold/mildew. They needed to put a dye in the system to see if there was a leak. Well there were multiple leaks. So for an addtl 586.00 for labor they would fix it. Their warranty is a joke! Rheem knows that their products are defective and they only last a short period. They should have to pay for the labor to fix their defective product. I wish we could bond together and go after them for a selling faulty products and hold them accountable for costs associated with their defects. This is the United States of America, we deserve more.

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a technician with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, whats the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It wont relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.

Bought new water heater Tuesday, got the 9 year warranty. Guess what, new water heater doesnt work. Friday called toll free number see if warranty would cover parts that need to be replaced and work. Rheem calls back to inform us that we live too far away from a tech to send one. That we would have to call the plumber ourselves and pay for all work. We then send the invoice to Rheem and they decide if they will reimburse us for it, but only up to $125.

Long story short, back in 2010 I had the chance to have a brand spanking new Rheem oil burner installed for free to replace a very good, reliable and well-running oil burner, which was installed way back in 1979 as a new unit and never had a problem with it. Boy do I wish that I still had that unit, over this four-year old piece of junk. It might have been a little tired, as I was told, but so what, after 31 years - what do you expect - its normal wear and tear. From day one, upon the installation of this Rheem unit, it has been a problem with the smell of raw, unburned oil coming up through the heating vents. It doesnt happen all of the time, but it shouldnt be happening at all. It is nasty when this happens and you never know when it will strike again. I have contacted the clowns who installed this unit, of course they portray the three stooges 21st century style - they are totally clueless in Massachusetts. I wont even allow them into my house for a third time. I contacted the public assistance agency who was instrumental in my receiving this wonderful product. I have called them only six times in the last four years concerning this problem. I am told consistently by the same person, each time, that there is nothing that they can do about it. I have asked them if anyone else of the approximately 120 homes that have had these furnaces installed has had this problem with their unit. I am told no, that I am the only one. I suppose that this is possible, but a bit unlikely, I feel. Even though this agency takes the lowest bidder, I dont know who or what to believe, or not. I have only contacted Rheem four times in the last year and you never hear back. So now I am thinking BBB, possibly FTC, or some other applicable agency. Maybe sue Rheem, the installer, or the assistance agency. It is hard when you dont know what to do. I suppose that I could go to one of my elected officials, I am so sure that these underpaid $120,000.00 per year cronies are real interested in helping out with something like this. Thanks for reading this.

I wrote a review about the Rheem water heater, it was a very low recommendation. I have to apologize. After being in touch with Rheem I have to give them a thumbs up (5 starts) and Thank, Twin Pines Farms, (Conn) for their helpfulness and treating people like you would want to be treated.

I contacted customer service 479-648-4900 and spoke to Cody regarding having to install another aluminum coil after 16 months. She explained; “The coil is under warranty for five years however the homeowner is responsible for the cost of all labor and refrigerant.” Well the cost for labor and refrigerant is $1400 to remove a defective coil and install another (no doubt) defective coil. After reading through other reviews of RHEEM’s defective coils and the cost to remove and install, I’ve decided to replace their crap with a reliable system. Taking into consideration that their coils continue to fail, I anticipate having to pay $100-$150 a month as a cost to owning a RHEEM HVAC system. I will also be posting my comments on other sites, not only to inform prospective buyers, but to seek relief from govt agencies since this is a consumer issue that Rheem is fully aware of!

We have had nothing but problems with our Rheem tankless hot water heater. Right now at this moment we are without hot water and have been so for almost 2 weeks now. Our unit is under warranty and needs to be replaced. Rheem did send us the vent kit, but no heater. We have called customer service. The first two ladies we spoke to were nice then we were transferred to another lady that was quite rude and absolutely no help at all. She told us that we need to contact the parts service department, our problem isnt HER problem. On the phone for hours with no results. Our plumber is at his wits end dealing with this company. We were told to go to Menards and purchase a new heater ourselves and Rheem would reimburse us for the cost. Yeah right! Rheem needs to send the unit, because I do not trust that they will reimburse us after all the trouble we have had getting anything out of them. We are still under warranty! We have company coming for Thanksgiving and no hot water! Im snapping and so sorry we ever went with Rheem. We are so disappointed in this company and the way they treat their customers. My advice to anyone considering a tankless, DO NOT BUY ONE FROM RHEEM!!!

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. I also recently replaced my water heater with a Rheem which is very efficient. I highly recommend their product line.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

Bought heater, failed within 10 days. No contractor in this area would touch it. Home Depot repair service would not help. Rheem said to check the gas supply. Was done by professional Rheem. Offered to pay for another test which no one in this area does. Going on 15 days no hot.

My new home has a Rheem RP14 installed. Its terrible. At 32 degrees it produces almost no heat. As a comparison, I lived in a home for over 5 years and had a 2009 model year American Standard base model/builder grade heat pump that performed much better. With the American Standard HP, it would produce heat down to the mid to low 20s before tapping out. At 32 degrees, a heat pump should be producing a decent amount of heat but this Rheem is really bad!!

Cant I get no stars? My water heater broke (leaking) after 5.8 years. It is still under Rheem warranty, so I called Rheem and they said I had to take the water heater back to where it was purchased to get credit or a replacement. I cant remember where it was purchase and I cannot even lift the water heater. My plumber is not willing to take the heater to where it was purchased without charging me the time which is substantial. So Rheem wont honor the warranty unless I bring the whole water heater, this makes no sense. In essence they are saying if I cant carry the water heater into the place it was purchased I can get reimbursed. What is that but a sham! I will never purchase a Rheem product again!

I bought a hot water heater and got no hot water. Plumber came and said I needed a new valve. I was watching plumber reinstall valve when I observed wire fall out of connector. Not properly plugged in. Burner lite but no Hot Water, only warn. Let it be for a few days and then called Rheem. They sent a new gas valve and plumber came to install. Still no Hot Water! I am going to call again and ask for my money back.

Compressor on my Rheem unit serial # 7842W281100514 failed 9 years into a 10 year warranty. Oil leaked from compressor into lines destroying entire system...coil, condenser, transfer lines. Got 2 estimates to replace and both were appx $5500. Rheem said they would give me $570 only to compensate for their faulty compressor but after spending half of summer 2020 with no a/c whatsoever, and countless hours on the phone with two different Reps, I have received nothing. Comically, the last correspondence I received was a rep explaining Id receive the $570 after I paid the installer in full myself. When I questioned this and asked how this would be done procedurally, they went dark...have not heard from them in months. I have literally spent 20-25 hours trying to recoup their measly $570 offer. At this point, I do not want another Rheem system and am pursuing alternatives.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

5-year old Ruud on demand water heater cost over $ 2000. Already the computer board has gone bad. Rheem sent a new one but they were supposed to send a technician 7 days ago. I am about to call again. I will post outcome. Do not buy this product!!!

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldnt possibly be more disappointed. Well have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

I have a Rheem water heater Model # 22V30F with a broken Pilot Knob. I contacted Rheem and multiple parts suppliers. They all told me the same thing. Rheem does NOT sell the Pilot Knob individually. I need to purchase the Gas Control Valve which costs anywhere from $80.00 to $150.00. What a ripoff! Only the Federal Government would pay $80.00 or more for a knob that is worth less than $5.00. I guess Rheem wants to Ream their customers. I will never ever purchase any Rheem products again. I have seen the same knob on other brands of water heaters. I will try to get a knob from one of them.

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

I purchased a 50 gallon water heater a week ago. From the day it was installed it leaked. I have had someone from the installer, Rheem or Home Depot at my house every day. They replaced a heating element and it still leaked. Now they are trying to blame me that it was not leaking, as there was no water in the pan when the repair guy left. Really... It leaks every time about an hour after they leave. Now, they tell me it might be the pressure valve and I have to pay for the visit and fix. Funny, old heater worked fine with no leaks, just old and lots of crud in the bottom. In the last discussion, the Rheem agent told me that it might be an expansion thing that happens naturally and leaks into the pan. Now, I am beside myself and not dumb, you should never have water in the pan. Rheem/Home Depot, stand up and take responsibility for the products you sell. I pay $1400 for nothing but headaches and stress hoping the thing doesnt explode and flood my home.

After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.

I detected gas leak from less than 1 year old Rheem water heater. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company.

We installed a new Rheem Heat Pump rheem heat pump 13PJA18A01 in June of 2011 in a high end condo. From the very start we had problems with the A/C not working. The contractor came back about 6 times trying to resolve the issue, adding more freon, etc. Then he stopped taking my calls. I was forced to hire a new HVAC person and they found a leak in the heat pump coils and believed it came that way from the factory. I contacted Rheem by email and phone and they said that would never happen that my HVAC installer must of damaged the unit so will not pay for the repair $330 or the very high electric bill.Next a heat relay in the air handler went out, then the heat expansion valve, then the coils need replaced in the air handler. My contractor told me the coils was something he was not surprised about because that was a known factory defect and he has replaced every coil in every unit he has installed...they fail with in 2-3 years. I called Rheem and asked at what point is this unit considered a lemon, but they just blamed it on my original installer. Besides all the repair bills, the electric bills have been outrageous. I have already reimbursed my tenants $1200 for high bills due to the heat pump not working properly. I have also paid about $500 extra in electric before the condo became a rental. Last week, I just got a call from my tenant that his last electric bill was $560.The condo is 1190 sq ft in Louisville Ky. I have a 100 year old house with old windows and a 25 year old gas furnace and 4 dogs that go in and out all day. My house is 3700 sq ft and my bill in comparison was $485. Of course I called the HVAC people, and this time could find nothing wrong. They suggested that I might be better off replacing the unit since it seems to be a lemon. It is only 3.5 years old and every time I get it repaired I am hopeful that it will work. I have no more hope.

Purchased a 40 gallon Rheem gas water heater June 2013, and as of Sept./Oct. 2016, it has already developed a bottom leak. The room is dry climate and in all the 40 years that I have had water heaters in this room, never once did I have a unit that developed a bottom leak. Rheem is apparently garbage these days. Not recommended.

Purchased a new Rheem furnace on 11-15-2012, installed on 3-22-2013, contacted Rheem about the warranty and was told that because the furnace was made 1-10-2010 it was not eligible for a full warranty of 5 years on parts because of the manufacture date. I was told the warranty started in 2010 and is only valid till 2015. How is that even legal, that means the warranty started before I bought it, can they do that? If so how?