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The ideal comfort system for any home is one that just works without you realizing it. Rheem specializes in dependable, quiet, efficient systems that make your home comfortable. Whether you need to stay cool in the summer, warm and toasty during winter or equally comfortable all year long, Rheem has the solution for your home. Browse Rheem's entire line of high quality, sustainable, high efficiency air conditioners, furnaces, and more below.
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Bought a new Rheem 50 gallon gas water heater from Home Depot. Plumber installed water heater but it kept cutting off. He walked with Rheem technician and found the new heater had a faulty valve. After a lengthy delay, Rheem sent the new valve and it was installed. We tried to have Rheem pay Amerigas (he worked for them) for the installation. After repeated delays because of missing paperwork (we sent multiple copies), Rheem indicated they would pay the gas company. They have not and now the gas company tells us we are late in our payment. We have never been late in our payments to anyone!Today Rheem told us they had sent us a letter (Right! We have received no such letter!) telling us they will only pay about 40% of the installation fee for that defective part. NEVER AGAIN!! Do not buy from Rheem. They send defective products then fail to cover the installation cost of replacement parts. Never again! Stay away from this company. Now we are left to worry about this water heater should anything go wrong with it in the future! What kind of company is this!! Oh, and their service department is a joke. Sadly the joke was on us. Stay away!!!!
Had installed by ARS a Rheem HVAC system 7/2012, just a little over two years ago. I have a maintenance agreement with a company two times a year and use pretty expensive air filters changing them every 3 months. This week the motor in the air handler stopped working. It was replaced free because it was under warranty. Have a 10 year labor agreement with the company that installed it and the labor was free also. Thank goodness! Please dont tell me that after the 5 yr. warranty period is over on parts that I will be having to replace the whole system. Im on my 3rd HVAC system in the last 21 years. The other two were not Rheems. My rating is only on Rheem HVAC and NOT ARS.
Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.
Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.The contractor took it back but the distributor where it was originally purchased said that they will not exchange. I contacted Rheem and they told me to try another distributor--same thing, no exchanges. I called several more and asked Rheem if they could ship me one they said no. This has been ongoing for three months so I eventually contacted the BBB. Rheem said that they would give me a fair market value. This turns out to be about $400 when a new heater cost is about $800--not fair at all.Please do not purchase from Rheem because they do not honor their warranty. I purchased a different brand to replace the defective one. You will get ** when your heater fails. I had to pay an additional $400 for a new heater.
They don’t stand behind their product! Totally shotty product. Our experiences have been problems start within the first year to year and a half. That shouldn’t be happening. Yes, your ‘parts’ may be covered as they are with most water heaters professionally put in, but remember, you’ll be paying labor for a plumber to put them in each and every time! Once you’ve bought it, I guarantee you (with few exceptions) you will encounter problems.
We bought a beautiful new Rheem HVAC which included a heat pump and gas furnace. The trouble started after our system was two years old. Aug 8th 2020 -(1) The fan motor on heat exchange stopped working and had to be replaced. Within one Month's time we had to replace: (2) The coil and (3) The reverse valve. Although the parts are under warranty the labor cost us around $3000.
We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.
I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.
Rheem 40 Gal tank installed in February 2021. In early July tank started shutting down... 3 different case numbers. Its now August tank is inoperable. Pilot issues, part will take 2 -4 days to get here. Already been without hot water 2 full days. Long waits on customer service lines, nobody cares. Worst company and product ever! I will NEVER again deal with Rheem products or furthermore Home Depot for installs either. Do yourself a favor. Stay away from both of these places and go with an actual plumbing company that does tank installs and provides the warranty!!!
I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and its Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, its not even 6 months old and here we go again. Horrible product/horrible service!
We had a air conditioner installed June 4th 2019 and on June 2th we had thousand of dollars on water damage because it had NO water pan. We had damage to two floors in our house. The emergency pan was not connected. It will take 6-8 weeks to clean up the house.
I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.
RE: Serial number RH 0505 B17863. Manufacture Date 05/2005. Model # 82V52-2. Our home is 14 years old. We went away for Thanksgiving and came home to a flood from the above Rheem hot water heater. It had rusted through the bottom and was flooding for days. Why would you make a hot water heater that could rust??? Our home is still being repaired. ALL of the carpet, hardwood, tile, and parts of the walls have to be replaced. I can send many photos. I just cant believe that you can sleep knowing that this happens to so many people. Do NOT buy Rheem products.
While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.
I see all of these bad reviews of the Rheem water heaters and notice that many seem to be purchased at a retail level either thru their plumber or directly from Home Depot or other home improvement outlet. We installed our Rheem water heater Model, RHEPRO52-2, in May, 2004 and it's still going strong after 14+ years. Never had a problem or leak. I researched which water heater to install before building, even talked to the Rheem folks. I told the plumber what I wanted. After much grousing, he installed what I wanted and I even got him to submit the registration paperwork that extended the warranty by 4 years ( one of the reasons I wanted it.).
Purchased a new Rheem furnace on 11-15-2012, installed on 3-22-2013, contacted Rheem about the warranty and was told that because the furnace was made 1-10-2010 it was not eligible for a full warranty of 5 years on parts because of the manufacture date. I was told the warranty started in 2010 and is only valid till 2015. How is that even legal, that means the warranty started before I bought it, can they do that? If so how?
We have decided to replace our hot water tanks before it fails. My wife figured it was about 13-14 years old. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. The installer had the date of installation Dec 24/2001... WOW. It’s a Rheem Professional 410 professional grade. So that's what I will be looking for now. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Don't forget to turn off the breaker first. I'm definitely getting another Rheem. Good luck with whatever you decide.
Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?
The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I cant seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution. In the meantime our family continues to be without hot water several day a week, as paying to have the entire water heater replaced is out of our budget at the time. Considering we spent around $2,500 for it(including installation) 2 years ago, it is quite a disappointment that the company will not even recommend someone for repairs.
Purchased a 40 gallon Rheem gas water heater June 2013, and as of Sept./Oct. 2016, it has already developed a bottom leak. The room is dry climate and in all the 40 years that I have had water heaters in this room, never once did I have a unit that developed a bottom leak. Rheem is apparently garbage these days. Not recommended.
Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion. Buyer beware, the limited warranty is just that, extremely limited, no labor to replace defective parts, no Freon replacement costs on defective equipment, no labor to correct their known issue with dirty sock syndrome. I guess they think these things just magically fix themselves. I bought my unit from an authorized Rheem dealer and was told these were some of the best units on the market.
Ever since this heat pump was installed I have had problems with it. Various heating contractors come and charge me money to try to fix the problem but to no success. Only temporary fixes. I tried to contact Rheem as I feel the unit is defective but no one gets back to you or takes time to help or access the problem. Very dissatisfied and would not recommend Rheem to anyone who needs a heat pump!
I had a water heater installed in January 2021. June 2021, water heater inoperable. I had the gas valve replaced and polit assembly replaced. I had a Rheem representatives on the phone with technician who installed the tank and they got into a shouting matchen until technician hung up phone. Rheem was confident the thermal release device activated and told me that if the device was no activated, they would replace tank, at their expense, without question. I confirmed that the TRD was still in good condition and was told that they would have one of their approved technician exchange the tank. The next day, they told me that I would have to secure my own technician and that they would reimburse me up to $450 to have a technician come disable tank, go to Home Depot to exchange it and reinstall new tank for up to $450. What plumber do you know will do all that for $450?? I got back on for phone with them and after waiting on the phone for more than 1.5 hours, they secured a plumber to come do the exchange. This was after they told me they did not have a plumber to do the job. Each time I called, I was on the holding on the phone for more than an hour. I have been without hot water for about a month.
Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.
The adjustment dial and power switch located at the bottom of the gas water heater has no way to prevent a toddler or incidental contact from adjusting the dial. This is a huge red flag for me where it can easily be turned to the max temperature and can lead to burns. I called Rheem to see if they have a cover or anything that can limit access to the controls and was told that this is not a safety concern or a manufacturer defect and there is nothing that they will do to resolve the concern. I assume it is my 18 month old daughter that is playing with the dial, turning it to the maximum temperature setting, but it could as easily be changed by something inadvertently rubbing on the dial. My home was built in the 70s and the water heater is located in the laundry room, not in a dedicated closet, so it does have more open access than newer homes with dedicated utility closets. Regardless, this is currently a significant safety concern for me and my wife.
Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.It then came to mind to begin searching for this products recall. Not as easy of a task and I continue my search for a recall, but in the process I have found this water heater is no longer sold by Home Depot; every review was bad with most stating the thermocouple having to be replaced within the first two years, and this product has been discontinued. The GE Appliance website states this model is no longer being manufactured. And it is no wonder. What I am curious about is what it takes for a product to be recalled because from what I have researched it is the opinion of hundreds that this water heater is junk, a hassle to deal with the continuous problems, very costly. I pray not, although I fear the explosive sound could be a danger or deadly. If I could I would most definitely purchase another water heater but I am currently disabled, living on a limited income that I cannot even make it on each month. Therefore I pray for our safety and that the water heater does not have any further problems. As I have written this complaint, I have to GE as well. And Ill continue to seek a recall for this product. MY ADVISE, DO NOT BUY A GE WATER HEATER MANUFACTURED BY RHEEM!
Bought a 40 gallon Rheem water heater and installed, couldnt get it to work. Called the gas company thinking it was a problem with our gas. Not the issue. Called Rheem and they sent a part (that wasnt the issue either). Called them again to exchange the water heater and they said no, that if it was giving a code it could be fixed. In the meantime we were having to go to family homes to take showers. They gave us a reset code to try to reset it. It worked for 4 hours then went out again. Tried to reset it again with code and the damn heater blew up 6 inches from my husbands face. Lucky he was not injured. Called customer service, very pissed and they told my husband they would disconnect the call if he didnt settle down, didnt even ask if he was OK.. Finally got sent to claims. After 10 days of having this thing we are getting q code to exchange... Not Happy!!!
Brand new gas water heater. The Pilot light would not light. Called Rheem, who had me test it and concluded it was a bad gas valve. Rheem support said they would send a plumber, who did call nor show up. I called Rheem again and said I was not happy and I might return it to store. The Rheem rep said they would not authorize the return. That sounded fishy, since the stores policy doesnt require Rheems authorization. This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store.
After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It wont relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.
I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.
I paid $5,200 cash by check for a new Rheem HVAC install to ARS RDU, NC on 9/23/14. The unit failed on 6/27/15. Was told not enough coolant was installed. The unit failed again nine days later on 7/6/15. Replaced the TXV valve. Now on 5/27/16, ten months later, the unit has failed again and is being worked on by ARS a third time after having the system under a service plan visit on 11/12/15. I have been told twice that sometimes you just get a bad machine like you do a bad car. Is that the best customer response that ARS and RHEEM can do? REALLY! Was my money bad and therefore I was given a bad HVAC? If my money was good, I should be given a good HVAC. I would like to know the best point of contact I can make to air my grievances and wanted to warn others about my experience.
I purchased a brand new unit in July 2019. It was installed on July 26, 2019. On Sept. 22, 2019 the unit stopped working due to the refrigerant totally leaking out of the unit. My cooling service man found a leak where the tube coming out of the expansion valve was split at the connection. Since it is brass it can not be welded so had to be replaced. Original installation and unit cost $4200. Cost to replace parts (after rebate for warranty parts of $99.00) $630.00. (I have to pay to have them ship me the parts also, $25.00.) Cost of room a/c unit due to medical issues and 10 days to wait for repair $341.00. This is a manufacturers defect so be aware that this problem exists. They will not cover it. They do not stand behind their product.
We bought an Rheem 5.0 Ton air conditioner unit just 13 months ago. The compressor stopped working and even though the parts are covered we had to pay $600 for the labor. We are still paying for this unit and it only lasted a little over a year. The unit we had before (a different brand) lasted over 10 years before it gave us any problems. It doesnt seem fair that we had to pay that much money for labor when it is obviously a faulty unit. We live in Florida and its the middle of summer, we cant live without AC so we just had to pay it. I will not recommend this Rheem brand to anybody.
Buyer beware. Paperwork that came w/ hot water heater says it has 9 year warranty. Failed after 6-1/2 years (tank leaked/not fixable). Escalated issue to Customer service Supervisor, said warranty only 6 yrs. Not covered and nothing they could do. Wasted 6 phone calls to company to try to get them to issue me some coverage under warranty. Somehow it was my problem that the paperwork that came with my hot water heater was wrong and I was suppose to know this.
Purchase brand new water heater from HOME DEPOT. Had it installed correctly. It leaked. Submitted pictures to Rheem and they said it was a manufacturers defect and gave me $250 to get it unhooked, returned and a new one installed! $250, in their own words, is the National Average for reinstallation. No plumber would even unhook it for $250 let alone install a new one. We live in Mississippi, not New York or LA. Surely, the National Average would suffice here. Ive spent $300 to get it installed, another $300 to get it returned and another $300 to get it reinstalled. And all they can give through their warranty program is $250. Its their poor workmanship that caused all of it. NEVER BUYING THIS AGAIN. DECIDED TO GO WITH AN AO SMITH WATER HEATER. GREAT QUALITY!!!
Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because were under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that its a easy fix and that she can replace it. Doesnt warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.
We had our Rheem water heater installed less than a month ago and we recently noticed an awful smell in our hot water. We are on a well and do not chlorinate our water. We do have an iron reduction filter and water softener and have never experienced a bad odor to our hot water. We had to call the plumber out to look at the water heater because of the odor being so bad and were told that we needed to replace the anode rod to eliminate the smell. The anode rod that came in the water heater was not intended for well water. We tried contacting Rheem to see if this could be processed through our warranty and we were told it was not a defect in the product. It may not be a defect, but this product was not advertised correctly. Nowhere does this product say For Chlorinated Water. I am very disappointed in this product and this manufacturer for not advertising their product in a way that allows a consumer on a well to make the best decision for their home. We had our previous water heater for over 15 years with no odor in our water. Customer Service told us we can replace the anode rod and will probably have to do it quite often, or we can completely remove it and the water heater will not last as long. He also said we could add a chlorination system to our water, but all the options he listed are at our cost. I will never purchase a Rheem water heater or any other product with their name on it ever again.
Installed AC in September 2012. I am now in need of a fourth reversing value. Total cost less current charges $2000. Local representative has recommended replacement of outside unit at no cost. But I would need to purchase air handler in attic. When I questioned this he stated they only come as a package. Called Rheem warranty department. They confirmed they only came as a complete system and I would need to purchase the replacement air handler. I questioned that logic as since the original outdoor unit was being replaced due to a problem the attic unit should be replaced at no cost. The system has been down since the first week of July 2018. Have made several follow up calls to no avail. Stay away!
Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.
I purchased over $30,000.00 of Rheem products for my home being told they were the best by HVAC contractors. Yes it was the best for them because they always fail and need service. I am on my second instant Hot water tank that just failed once again. The Rheem people are curt, and dont deal with consumers well. I had to pay for an electrician to see if I had enough power, which I told them I had, then I had to get the plumber back a number of times. First it may be the fuses, OK Then it may be the Keypad OK another $85.00 OK then it may be the computer board, or the fan, or some more fuses maybe another $500.00 plus labor.I just played that game with one of my 4 ton Prestige HVAC units $2,000.00 on service & parts. None of the codes were right, all the 6 parts for thousands never worked, and then they changed the handler, after a month of no heat and $2,000 paid to a HVAC company. Anybody wants to know more contact me. I have went through 4 keypads on my Raypak heat pump another Rheem product, and my other 4 ton heat pump has a loud knocking bearing noise that I will live with. I wish I could get away with doing business like this.... Stay away. It is a money hole.
I have a Rheem HVAC system. It is 6 years old. Furnace goes out every winter, AC goes out every summer. Although the parts are covered under warranty, I have to pay labor. Additionally, I have to sweat or freeze until it is fixed. Contacted customer support, no help or empathy whatsoever. Dont get RHEEMED by this company.
I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.
I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?
I will never again buy a Rheem water heater, and I recommend you dont either. Two years ago I bought, had installed, at a cost of over 1200.00 a Rheem water heater. You would think that the manufacturer of this product would stand behind it. Well they dont. To have this unit fixed it cost me an additional 600.00 dollars. Their response was, Sorry sir. We cant help you. Two years for something that should of lasted at least eight years. By the way that is what they told me my warranty was good for. So do yourself a favor and never buy a Rheem water heater, or any other of their products.Shame on you Rheem. I am certain Im not the only one who got reamed.
Buying Rheem Seer 20 heat pump/ac unit is the worst investment of our lives. Three months after buying it quit and installer said it needed to replaced but under warranty. Waited 2 months and installed in December. Incredibly loud!!!! Sounds like a loud compressor running beside the house. If the outside temperature gets cold it is very inefficient warming the house. At -10C (14F) it couldnt keep the house warm and we had frozen pipes! Incredibly disappointed to have to live with this horrible investment. If I win the lottery this will be the first thing I replace.
I detected gas leak from less than 1 year old Rheem water heater. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company.
We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.
I purchased and installed my Rheem gas hot water heater Dec. 2, 2020. For 7 months I didnt have a problem but then like most people on here my pilot light went out while I was out of town so wife had no hot water. When I got home I lit the pilot and thought it was fine only to find out it went out again. Saturday evening I changed the thermocouple I bought that day at Home Depot the same place I bought the water heater so that night after changing that and it not lighting and changing back to the old one I figured it was probably the gas control valve. Sunday morning back to Home Depot to find out none of them had a gas control valve in stock. The gentleman at the store called Rheem and right away placed on hold for 20 minutes till he used another phone to call again. This lady was helpful saying they can get a plumber out but who knows when, so instead she sent me a thermocouple and a gas control valve.I had to go back out of town Sunday so another week the wife doesnt have hot water. The part arrived before I got home so I changed it as soon as I walked in the door. Took around 30 minutes. So today I called to see if they can send me a spare gas control valve because I shouldnt have to go over a week without hot water and this original one lasted 7 months so Im sure this new one will go bad. But I was told they dont ship out spare parts. This was all after being caller 39 and being on the phone for 58 minutes before getting hung up on. When this one goes bad the water heater is gone. Heads up when changing the gas valve mine came with a screw in plug in the hole I needed for my pilot gas line, make sure to plug the other hole if you have to remove one because I wasnt aware of that and had my house smelling like gas fast. Rheem needs to plug both holes and let the consumer unplug the one he/she needs. It could save a life.
Installed March 27 2012. Tank has now developed a pinhole leak and will need to be replaced. Warranty on tank is 6 years. Tank failed after 7 years 10 months. What a rip off. Will never buy Rheem again!
Recently purchased a home (Feb 2018). The seller replaced all appliances prior to selling including a Rheem water heater. The water heater became defective in less than a year. The company refuses to honor its 12 year warranty for the product installed less than a year ago due to the fact I am not the original purchaser of the unit. What happened to companies standing behind their products? I started looking at reviews and have found very few that have been positive about this household name company. Will not be purchasing any products from Rheem in the future. Very disappointed.
I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. Its still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they dont know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80s during the day). Its still hot without an air conditioner. Ive been reading other reviews and it seems that Im not alone. THIS WILL BE MY LAST RHEEM PRODUCT.
Approximately, 2 1/2 years ago I purchased a Rheem 3 ton air conditioning unit at a cost of $4,800. In May, 2019 the unit stopped cooling and I called the original installer. They informed me that the copper coil was leaking and would no longer hold Freon. They ordered a replacement part and installed a new coil for a cost of $1,004. This unit was not merchantable from the factory but Rheem maintains that there is only a limited warranty on parts. Rheem is manufacturing lemons and refusing to stand behind its product. It appears there is limited quality control. Other air conditioners I have owned have had minor repairs and lasted 10+ years.
Bought a hot water tank Feb 2018. 5 days later it went out! Water leaks no hot water! Called customer service and they said, Maybe get you someone tomorrow? I cant afford to pay again to have their faulty water tank replaced? And why should I? It was ONLY 4-5 days old? Yet customer service said maybe tomorrow??? So I called again the c/s department to check if someone would be coming Wed Feb. 14th. The man Mike was very rude. I asked if he could see if someone would be coming to repair my water heater? He asked for model # on heater which I didnt have. I was calling from work on my lunch break. Then was told maybe he could get it under my name? Ok good idea.He found a Mr. Build repair person listed and should call me tomorrow. I ask Mike, Will I get this issue fixed by tomorrow? The tech. makes the decision? O.k? Yet will it be fixed tomorrow? Mike said, I DONT KNOW! Either he orders parts or if 2 people are need to replace the tank he would have to get someone? I was in shock not just by the tone of this mans voice of being irritated yet that a company LIKE Rheem cant take care of the issue in a timely and professional manner. We should go without hot water for 3 days or more on a hot water tank bought through HOME DEPOT 4-5 days earlier? Still under warranty (90 days). And inconvenience us for product failure? And pay another $300.00 plus to have it installed???Then I tried to return technician call. Left at 3:45 pm to my home? I call the technician... Not only that night after getting home from work at 7 pm leaving a message I also called the technician at 8 am Wed morning and at 9:30 am both leaving messages no real person guarantying they would return a call. And still here at 10:15 am. NO return call to confirm. They would be here between 4 pm and 7 pm. NOW still wondering will we have HOT water tonight??? Happy Valentines DAY right.
5-year old Ruud on demand water heater cost over $ 2000. Already the computer board has gone bad. Rheem sent a new one but they were supposed to send a technician 7 days ago. I am about to call again. I will post outcome. Do not buy this product!!!
We got a brand new water heater in 2017. Now in 2020 it stopped working over a month ago. We reached out to Rheem for a new thermocouple- per the machine error. It took several rude customer service representatives to get the part. Despite paying the extra 50$ to overnight the order, it did not arrive for two days. We had the plumber put in the new thermocouple and all was well....for a few days. Then a new error popped up high temperature sensor...a few rude Rheem calls later and another overnight (read: two days) package later, we get the part. Pay yet another plumber to put the part in and all is well...for a few days. The hot water stops again, the plumber comes yet again and the pilot light is three times as tall as it should be! Call some rude Rheem representatives and OH, they sent the WRONG PART AND WILL NOT BE COVERING THE PLUMBER INSTALLATION FOR THE WRONG PART THEY SENT!!?! Two days later and were still waiting for the overnight of the right part. Have never been more dissatisfied with a company and will NEVER purchase Rheem and will discourage EVERYONE I know from using.
I bought my home in Feb. 2016 and started remodeling right away. I am a licensed building contractor, so I wanted to do the things I had told other people to do, so I put in 2 Rheem RETE-13 Tankless electric point of use water heaters. After just 3 months the first heater went out so I had to buy another 1 and send the bad 1 back to get a refund, then in Nov. 2016 both heaters went out. This time I cant get Rheem to return my calls for 2 1/2 months. After 12 E-mails to them and 1 or 2 phone calls a week they finally tell me I cant send back the heaters because they refuse to give me my money back or to fix them. So now on Feb. 8 I went down to the Dearborn County Courthouse and filed a small claims lawsuit against Rheem.
I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!
Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!
I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but dont. My serial number is MO41516904.
Our family purchased a Rheem water heater in September of 2018. November 30, 2019 it quit working!! We had a plumber out, not knowing what was wrong. After 4 hours of working on it/talking on the phone with Rheem representatives, it was determined that the thermocouple/starter unit would need to be replaced. We were told our part would be shipped out that night! Today, December 4 we received an email that the part was JUST SHIPPED today!! We won’t have water for 2 more days. Pretty tough for a family of 6!!!Rheem replacement parts are not carried by plumbing companies. We also had 4 companies refuse to work on the Rheem water heater, saying they avoid the products! Poorly made product and even worse customer service! We will NEVER purchase another product from this company and we intend to share with all of our friends as well!!
I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.
I had a Rheem indoor model # RHLL-HM3617+RCSL, outdoor unit model # 14AJM30 , Trade/Brand name: RUUD 14AJM Series installed at my home on 8/23/2010 by. Brand new unit. Paid almost $3,500. Had to replace the MOTOR for the air handler unit 9/17/2012. Cost me almost $500. Motor for condenser just stopped working, replaced that motor 1/16/2015, cost me $490. I have spent almost $1,000 so far to repair this unit that is only 5 years old. Totally regret ever buying a Rheem/Ruud product. Definitely would never, ever recommend this brand to anyone, who is considering replacing their AC unit. Buyer beware.
I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.
Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the Closed Heating Chamber and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.
I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.
We installed in January 2010 an RGRM 95% efficiency brand new furnace with an authorized contractor from Rheem. In September of 2010, we had to call the dealer to help turn the furnace on. We are once again unable to get the furnace to turn on this October. The Rheem technician is asking us to call the dealer back in and pay for labor. This is a brand new furnace, why should we have to call the dealer in every September/October to help start this furnace? Obviously, we have a faulty unit that Rheem is refusing to help us with. An older 30-year-old furnace did not give us any problems. This is supposed to be a brand new furnace and Rheem is asking us to purchase an extended warranty
Hi there, I am a home builder by the name of Ivaan Interiors in Winnipeg, Canada and I bought a 60-gallon HWT from Home Depot last month Dec 2021 for my new house to sell. The hot water tank was installed on-site by a licensed plumber and electrician. The electrician found that its not heating and consuming double Amperes as compared to it and tripping the circuit breaker. The electrician double-checked all the wiring but it didnt work and mentioned that there is some problem inside. We called customer service and they said, We can send parts, and we have to get it repaired at our end. THIS IS RIDICULOUS CUSTOMER SERVICE. How can we repair and why should we spend another hundred bucks to get it repaired. We didnt buy this brand new product to take the pain to repair. The buyer is taking possession next month. I want it to be repaired or replaced asap. I would appreciate if this matter is taken seriously and solved immediately. Manish
I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.
April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater. I went online and found other complaints of Home Depot Rheem 40-gallon H2O heater. I always thought Rheem was a good brand. I read Home Depot is purchasing low quality Rheem H2O heaters. I could not take another chance of getting Rheemed by Rheem as other angry Home Depot consumers of Rheem H2O heaters describe their frustration. So I incurred a 2nd H2O heater expense & installation with Reliance for emergency service. Although, the tenant and I were pleased to finally have hot water within the hour! I feel as others that this is totally unacceptable to sell bad products! I was unable to send pics of receipts due to my malfunctioning VZ cellphone!
After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.
The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.
We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasnt working and that it also froze up causing wet floors. We called our A/C company. The cost was 500.00 to come out on Monday 1/2 (a holiday). We were only there a few days and needed to get it fixed to prevent mold/mildew. They needed to put a dye in the system to see if there was a leak. Well there were multiple leaks. So for an addtl 586.00 for labor they would fix it. Their warranty is a joke! Rheem knows that their products are defective and they only last a short period. They should have to pay for the labor to fix their defective product. I wish we could bond together and go after them for a selling faulty products and hold them accountable for costs associated with their defects. This is the United States of America, we deserve more.
My water heater was recalled due to fire hazard. I was informed by Rheem that the control panel they normally provide (free of charge) is back-ordered with no ETA. I was told that I had to return the faulty water heater to the point of purchase for a new one. I got the exact model, just a few years newer and had to pay ~$500 more for the new one, okay fine. Here is where it gets bad. Rheems deal was to reimburse me the installation fee up to $450. I provided all of the necessary paperwork, filled out their forms as instructed and have email confirmation that my reimbursement is approved and a check would be mailed to me in 6-8 weeks. Here we are over 10 weeks later, and counting, and no word from Rheem. They will not respond to my emails and I cannot reach anyone on the phone. What started as their faulty product, barely halfway into the products warranty, should have been a free fix has ended up costing me well over a $1,200! I would have been better off to cut my losses and purchase a water heater from a different manufacture, which is exactly what I will do when this one craps out before the warranty period is up. I held up my end of the deal, they will not hold up theirs.
My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now its five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!! I call claims dept and they tell me theres nothing they can do because my warranty was only good for the life of the first water heater? What? You have defective products that ruin my garage twice and cost me all kinds of money and theres nothing they can do? How about you make a better product!! I had my water pressure checked and it was fine so thats not the issue, the issue is that these water heaters are junk and Do Not Buy!! They are horrible water heaters, made by a company that doesnt stand behind their products, and insert language in their warranties that screw the consumer in the end. I will be looking for other consumers like me that bought these defective products and hopefully get some type of class action lawsuit going cause I know theres a lot more people that feel the same way I do. I now replaced with a Kenmore and it actually heats the water faster than the Ruud.
I purchased a Hot water Heater from a local Menards. It was installed by a contractor. 2 weeks after installation, the hot water heater started leaking from the bottom, behind one-panel rust was forming and we had no hot water. My contractor and I called Richmond 800 number, only to be told I can not replace the hot water heater, they have to send out someone to install a part they think might be wrong from pictures I sent them. Keep in mind this is winter and we now have to wait 1 week for it to be fixed. So, NO hot water for my family for 1 week.Nothing Rheem will do or could do to assist other than tell me that the people to repair are on their own time frame. The reps I spoke to on the phone were rude and not helpful at all. I am very disappointed, I feel stuck behind a rock because I dont want to pay for someone to fix it and risk not getting reimbursed. If I had to do this over, I would not purchase this type of water heater only due to the dissatisfaction of customer service.
Previous water heater was leaking. Contracted plumbing company to have water heater replaced. They recommended Rheem Water Heater (Model # 22V40FN). Installation Date: 02/17/2012. Paid $850.00. 12/7/2013 - Thermocouple had to be replaced. Part was covered, paid for labor $175.00. 04/24/2014 - No hot water again... Plumbers came out, re-lit pilot light, paid labor $75.00. They said nothing is wrong with unit and to contact PG& E to do safety check. PG&E came out and found nothing wrong with the areas surrounding the water heater. They checked the pilot light and said it would go out again. Problem with water heater itself. Contacted plumber again and they dont know what the problem is. 05/09/14 - No hot water again. Contacted a couple of different plumbers but they refused to work on Rheem products. Contacted Rheem Technical Support and they gave me telephone numbers for two plumbers that were in my area. 1st one said they will charge a service fee of $110.00 just to come out and second one didnt return phone call. Will never ever buy a Rheem product again.
Every time I leave for over the road, I come back house is cold, when it warms up, I shut it off, then need heat and nothing, its always sensors, gas valve sticks. The furnace gets new filter every month, dust out top of furnace, and plagued with issues, oh and the air conditioner, when it cycles off sounds like it gears are being stripped. Thats normal after a year of whinnying, Never again will I buy Rheem. 96% efficiency my butt. My hydro goes up while I wait for repair guy.
I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! Its only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!
I purchased a 50 gal Rheem water heater XG50T12DU36U0 from Home Depot, I installed and it would not light up unless I would close and reopen the gas line manually. I called Rheem, troubleshooted the water heater with them over the phone and they decided it was the gas valve. I replaced it for them and the problem continued. I called them again, troubleshooted the heater again and they said it was the ignitor and asked me to replace it. I refused to replaced because I did not want to damage the heater and invalidate the warranty. Their repair company replaced the ignitor, the unit started after many sparks and then would not work again. I called Rheem again, troubleshooted again the flammable gas sensor, reset the gas valve without fixing the problem. They said it was the thermal protection device and asked me to open and remove the burner which I refused to do. I got tired of this and asked to return the unit. Rheem says they do not recommend that because they want to keep troubleshooting the unit (while I take cold showers...) and do not issue a Return Authorization number. Home Depot manager says I need to contact Rheem, get a return authorization number and they do not honor the 90 day return policy nor provide me a copy of it (they said I can take a picture of the policy on the counter). The policy does not mention water heater as non returnable items but still the manager does not accept me to return the heater. The manager said also that since the water heater was installed I cannot return it. Home Depot 1-800 customer service says I can return the unit (with receipt, serial number on heater and undamaged) but they cannot override the store manager. Do NOT buy RHEEM WATER HEATERS from HOME DEPOT.
We purchased a Rheem furnace 3 years ago and have problems ever since. It quits every winter. The control panel goes and there is not much you can do. At this time, I have been without heat for five days. We live in Prince George and the temperature was over 30 degrees below. Needless to say, we have been very cold. Fraser did come out right away and determined that the control panel was not working again. The water pipes were freezing and despite our small heaters, we had to call in a restoration company to heat the basement so the pipes wouldnt break at $150.00m call out plus $35.00 per day. It would seem that we have a very inferior product. Our old furnace was 30 years old and we never had any problems. Thirty below is very cold and we have had enough. The parts were supposed to be in yesterday but now we have been told maybe tomorrow. Any advice and how to we get this bad product replaced?
I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.
I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasnt in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesnt deal with Rheem anymore. Cant even special order. Parts can only be obtained from their authorized plumber and any regular plumber wont touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Dont buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.
I purchased a Rheem 4 ton heat pump in Aug 2015. Ive had a service contract since I purchased it. Last October I had to add freon to the unit when serviced. Now I have a complete leak of the system. They say it could $1000. repair even with parts covered. They dont cover any labor even though I kept service contract on unit. This unit is three years old and faulty. Dont buy a Rheem.
I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!
Catastrophic failure of the reversing valve in 2 years old Rheem heat pump vented all refrigerant. $253.00 Cost to find failure. $600.00 Cost of labor to replacing their failed reversing valve. $450.00 Cost to replace refrigerant caused by failure of their reversing valve. $0.00 Cost of parts. $0.00 (Only thing covered under 10 years’ warranty). Costs covered by the famous Rheem 10 years’ warranty $0.00. Likelihood that Rheem/Ruud will ever see my business or anyone I know again 0%. This short-sighted strategy creates an incentive to produce subpar products. I highly recommend looking at another heating and air supplier and pay close attention to what they cover in their warranty.
I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.
I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.
My hot water heater’s FVC broke after two weeks. They told me dust could set it off? Or unopened paint cans? Who doesn’t have that stuff in their basement? They then were supposed to send me a new part which took a week to get to me. Hot water heater broke on a Friday but they couldn’t send a part out to me until Monday. They tried to blame it on FedEx. But they managed to get me the return label to send back the defective part in two days. No apologies or anything. Stay away from this company!
On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturers problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturers problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of its shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.
I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.
Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasnt UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldnt find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it. FIRST off, is it my fault the Hot Water Tank which was less than a year old went! SECONDLY, again is it my fault the original tank is NO LONGER manufactured! We proceeded to contact Rheem today regarding this issue, at which time they advised they have NO control how Home Depot processes Rheems defective merchandise/warranties or their prices. I was shocked and told the Customer Service Rep so. How can a company offer a warranty and NOT FULLY honor it. This should have been an even exchange regardless. I could understand if we wanted to upgrade or purchase larger. This was the only tank that was available.
We have a small space under our house for an electric water heater. We dont have much of a choice. We bought a Rheem 2 years ago, and have to replace because it was leaking out of the seams. We got a new one home, and opened the box. The bottom of the heater was all bent. Had to take it back. Waiting for the replacement, as I type. I told the husband to have them open the box at Home Depot, before he brings it home. Next years investment will be to replumb for an outside or garage heater. I am putting a curse on the people who built this house, and am beating myself up, again, for buying the place.
April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.I called Richmond which ultimately ended up at RHEEM. They wanted pictures of the unit and the location of the install. I submitted pictures and instantly RHEEM claimed improper installation. I have read a lot of other reviews of dissatisfied customers who have experienced Rheems claim of improper installation. Installation claim is that we must use their version of the Concentric piping to properly vent and intake outside air. My specific case vents the exhaust perfectly well, however living in a frozen portion of the US, I fail to see where drawing sub zero air down 20 ft of pipe with a warm air pipe traveling inside this cold air, thus producing condensation, and ultimately frozen ice in the upper regions of this pipe, will produce less stress on the machine than drawing ambient (60 degree F) air from 12 inches away.Regardless they claim improper installation and refuse to repair, or warranty the water heater. This is a workmanship/engineering flaw of the gaskets at connection points in the heating plenum. Not a fresh air issue. I try to buy American, but they plainly admitted to me that the engineers were not available for consultation due to their residence in Japan. I live in a remote location and cannot be burdened with a sole supplier. Lowes has to order a unit in, taking a week. Home Depot has a tiny unit on the shelf that wont even come close to the 150000 btu rating that this Rheem was. And Menards is the only one with more than one on the shelf...sadly they are both Rheem. So Im forced to take it in the rear with another $800 Rheem.
When this water heater started not working properly, after 5 years, with a 12 year warranty, Rheem made it VERY DIFFICULT and time consuming to get through their phone systems (hold times of 30+ minutes and no answer) to set up appointments, months have gone by. Rheem plumbers have been out twice, Rheem has not fixed the water heater, and now say we need to disconnect and return to Home Depot to get a credit. This would cost hundreds to have a plumber come do this, and in addition HD says they dont have this model number so we can not return it there. No use to have a 12 year warranty that doesnt actually help at all. What a rip off, Dont buy Rheem!
I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!
3 month old heater fails, then you learn that there is no warranty service in your state. After paying nearly $300 for the warranty repair, and 8 weeks in still waiting for them to pay me back. Do not buy this product.
I installed a Rheem 50 gallon electric water heater in September of 2016 and had a manufacture date of August 23, 2016, less than 2 years old. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. I called Rheem customer service to explain the problem. They asked for pictures, which I sent them. They looked at the pics, and proceeded to blame it on condensation from being in the basement, even though it’s off the floor and right next to a dehumidifier. It’s is right on par with others experiences with Rheem. They do not honor warranties and make all sorts of excuses to not have to replace anything. This unit has a 6 year tank warranty on it, and it’s less than 2 years old. I have never had a water heater rust on the outside from condensation. Rust on the tank is a sign of failure of the inner lining and will only get worse. Luckily, I bought the Home Depot extended warranty as Rheem is useless and screws its customers. Horrible company.
One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and thats when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line. The first person had transposed two numbers of my serial number and sent me to the wrong line. Seriously. Said I had to transfer to electric queue. Transferred me. Wait time: 84 minutes! Oh, no...not doing that dance again. Hung up and dialed back in. Got to their first level again - explained problem and requested assistance. Was assured I could be transferred to electric tech line and would be bumped up in the queue. Transferred. Wait time: 88 minutes! Seriously? Hung up again and called back. Again. Received immediate message that they were closed. At 10 minutes before 8:00. So much for their Assistance available 24/7 sticker on the water heater. So now, I will have to call back...again...and waste 2 hours...again...all just to get a new heating element sent to me. Ridiculous.
Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.
Rheem gas furnaces offer a broad range, from the budget Classic Series to the higher-end Prestige Series. Rheem's gas furnaces are highly regarded and reliable with a range that spans most needs and budgets.