1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3. Waited HOURS into the night & was the last customer to be seen by finance. 4. He tells me that nothing has been done and it was too late. At this point, I had been sitting & waiting for hours. Since it was Friday, he told me to take the car and hell submit my app to Vystar on Monday. Then, he cautions me that people with HIGH FICO scores get declined all the time! How ethical is that? Then he suggests that he complete my paperwork at a higher rate, JUST IN CASE. I stuck to my guns on the lowest rate and didnt take the bait. 5. The car was sent to be cleaned (last car) but it seemed more like it was rinsed because it was still dirty.6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash! PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.

I purchased an extended warranty directly from GM, a Platinum warranty that was supposed to be bumper to bumper coverage at the cost of $3400 for my 2013 Chevy Avalanche. I did have to have 1 air shock and compressor replaced but I always replaced shocks in pairs but GM said no way. Then my dash started to crack and that was turned down as GM said this was a cosmetic item and it does NOT cover cosmetic items. Well after buying or leasing 6 vehicles from this same dealer in 6 years I sold the Avalanche and bought me a Ram pickup truck. That’s how GM treats its customers after 35 plus years of owning GM vehicles.

My fuel system control module failed at about 90,000 km. Looked up the information on the web and found an outstanding recall for failed FSCM on my truck manufactured from June to August. My truck was made in June. Took the truck to the dealer, and was told my VIN number was 92 trucks before the recall began. Thats made on the same day or the day before, and my part failed the exact same way as described in the recall. My part was not covered, so GM charged me $900 for the repair. This was annoying, but they do have a legal leg to stand on, as theyre the ones who set the beginning of the recall, not us. VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because Ive been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then Ive also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say theres nothing wrong with the truck. Im at $400 for this problem, with no resolution.These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and Im forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.GM has built in faults that could reset on their own, but dont, and make you go to the dealer to pay plenty of money and fix what isnt broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

I am SO frustrated with Buick - Shenandoah Motors - and my 2010 Enclave right now!!! Thousands of $ in repairs since September (like in the neighborhood of $6500) - not including the usual oil changes and new tires. Went to pick it up today after a new transmission installation and the car is whining like crazy. Do they even test drive these things before they turn them loose for customers to take out on the road?? This has been an ongoing issue and finally GM Corporate agreed to pay $1111.23 of this most recent repair (not included in OUR $6.5k to date). Now its back in the shop (fortunately we didnt even drive off the lot before we went right back in and said something was wrong - AGAIN). Called GM Corporate but its after 5:00 so my rant will have to wait until tomorrow when they call back. CRAPPY SERVICE @ SHENANDOAH MOTORS.

I contacted GM motors complaints department many times regarding a cracked passengers airbag section. The full airbag compartment is cracked perfectly around the bag and my car is showing the sign of service airbag. Clearly this is a manufacturing problem. However, they are refusing to pay the service to check to ensure the airbag is safe. I will hold GM responsible for ANY damage that happens if the airbag inflates for no reason since the compartment is obviously cracked and in a perfect shape around the bag. I am too scared to even have a passenger sit in my car in the front out of fear that it could inflate at anytime with no proper cause. They continually and in writing have refused to pay for the service. They will be paying a whole lot more than $100 if this bag opens up suddenly in my car.ZERO HELP from their staff. You have to contact them multiple times to actually receive a reply. Multiple emails to have someone call you back. They give you their number and extension but NEVER answer their calls. When they call you back if you are not available next to your phone, dont expect them to answer your call back even if its seconds later. NEVER EVER BUYING A GM CAR EVER IN MY LIFE AGAIN. Guaranteed am also telling everyone I know the same. They are great as long as you are signing your cheques over for them, otherwise, NO ONE CARES for your safety or anything else. Am sure this review will also be insignificant to them, but at least if anyone wants to know the truth about them, they can read all the different opinions of real people before deciding.

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.

I am a GM retiree. I visited David Stanley Chevrolet in Norman back 3 months ago. I was interested in leasing a vehicle like a Malibu, talked to the salesman and told him what I was looking for and he said he would locate a vehicle and give me some information. Well that never happened. Never heard a word. So last month went back to the same dealership and talked to another salesman, drove a Malibu and told him what I was looking for a lease, I was a GM employee. He said that he was busy with a client but would get back to me later that day. 3 weeks later, I received a call from the dealership saying he was sorry he forgot about me but had worked up something and I could come in and see what he had. Well I figured if he does not have time for me then I would go somewhere else.Christmas Eve day, I stepped into Jackie Cooper Cadillac in Norman. The salesman said he only had 9 months experience but would get me a great deal. Found a SUV on the showroom floor and asked how much would the lease would be on that vehicle. He told me that I could get the lease payment for $350.00 a month. Well I questioned him again and asked how much do I have to put down on the vehicle and was told $0. I asked him again if he was sure I could get that vehicle for $350.00 a month lease with no money down? Was assured again that I could, so I said lets do the paperwork and I will take delivery today. He told me great and got me in the Finance Dept. to do the paperwork. After going through the paperwork and signing everything, I was informed that the lease payment would be $550.00 a month. I looked at the finance manager and asked, What about the $350 lease that I was told by your salesman? He said that there was no way I could get a lease for that amount unless I was ready to put down almost $4000.00. I informed the finance manager that I was told I could get this lease for $350.00 a month. After being informed that there was no way I could get the vehicle, I informed the Manager that they had some training to do with their staff because they gave me the wrong information and I was very upset after wasting 2 to 3 hours dealing with new cars sales people. I walked out, never I am sorry, please come back and see what we can work on. So now I go to Ferguson GMC in Norman and inquire about a truck. They had advertised a truck in the paper for $25999.00. So I went out to take a look to see what they had to offer. Jeff the new cars sales Manager told me that since I was a GM employee I could pick out anything I wanted and that I would get a better price then what was advertised because of all the rebates and GM discounts that I was entitled to. So this salesman takes me out and asked what I was looking for and I told him I would like to have 4 wheel drive and towing package. Found a vehicle and went to the finance dept. to see what they could do. Well after spending a couple of hours doing paperwork, my payment would be $550.00 a month. I told them that I wanted the truck that they advertised and was told that I could not get that deal with 4 wheel drive. I said, Ok, lets see what you can do, so I told them that I had an appointment that I had to go to so find a truck and give me a call. So a few hours later, I get a call from Daniel from finance and he asked me if I could come in and see what they found for me. I told him that I had to go to a performance that evening and he asked if I could come in on Saturday around 10:30am. I said fine. I was feeling bad because it was 10 minutes to 11am and I do not like to have people waiting for me. So I go to the showroom floor and asked for Daniel, and after about 20 minutes I was informed that Daniel does not start working till noon. I told the manager that I was asked to be there at 10:30am to look at this truck that Daniel wanted me to see. Again I was told that Daniel does not come to work till noon. So they asked if someone else could help, I said no because apparently no one knows what Daniel had put aside for me, so I told him to have them call me when they think they can get their act together. About 4pm, I receive a call from the salesman that helped me out the 1st time I came to the store. He informed me that they had a truck for me to look at and could I come in... I said I would see. The following Monday, I get a call from Jeff the new car Manager, he said please come out and look at a truck that he had set aside for me. I told him I would be right there. He said make sure you ask for Jeff because he would treat me right. I asked Jeff if these trucks that they were advertising had fog lamps, he said, I am looking at them and they all have fog lamps. I asked, How many do you have left at that sales price? and he said 7 or 8. So again I go out to the store and Jeff told me he was with a customer and just give him a few minutes, I said no problem. A few minutes later, Jeff came back out and said it was taking longer than he expected, I said no problem. About 10 minutes later, Jeff came back and said, Would it be all right if I hand you off to a salesman? I said all right, so the salesman said he would go get the truck and pull it up for me. The truck that they brought out did not have fog lamps. So I asked about the advertised special with fog lamps, and the salesman said he had no idea what the advertisement had. So I went back to Jeff and asked about the fog lamps and he said, No problem, I will put fog lamps on that for you... I said, You told me that you had all kinds of trucks with fog lamps on it, and he said, I guess I was mistaken. So I asked, How many trucks do you have for the advertise special? and he said, I guess you are looking at it. Well I was again upset and told them that they were wasting my time when you tell me you a lot of trucks with the fog lamps and you had 7 or 8 vehicles that I could look at, and he said what you see is all that they have. So I walked out of the 3rd facility that sells GM vehicles. I really did not know that GM was doing that good and could afford to lose customers but seems to me that they could care less if I bought a vehicle from them or not. So I guess I will have to go to look at a competitor since GM does not know how to treat their customers.

Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos. Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible. Don’t waste your time, or your safety. Buy a Ford.

I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.

My dealership attempted to assist me in filing a claim with GMC warranty department regarding my rims peeling. My bumper to bumper warranty expired a few hundred miles ago. I only have 36,000 miles on my vehicle and I havent even owned it for two years. GMC is attempting to state that I used harsh cleaner and will be responsible for replacing the rims. My dealership doesnt agree and believes it is a manufacturing defect.I researched the internet and found that many people have had the same issue. Those that still had a warranty were able to get them replaced but those that reported it after the warranty period were denied. Carla with GMC warranty was very rude and disrespectful. I asked to speak to management or another person and she stated rudely I am the final decision. Is this really how you treat your customers? While fighting this issue my gear shifter went out in my vehicle. This vehicle has more issues than my Toyota ever had with 75,000 miles on it! I do not recommend the 2017 Arcadia Denali to anyone.

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

I have had four emissions failure all around the DEP system on my 2013 GMC HD 2500 Denali. Three of those were under warranty. I also had a breakdown due to metal in the fuel filter that is caused by a defective Bosch fuel pump. I found this out from an attorney thats filing a class action suit against GM. I opened a case with GM and talk to many people overseas about my issues with no resolution and just a runaround. So I guess the American made apple pie image is no more for GM. Both my GMCs are for sale and I will drive Ford or a brand more reliable. GM your overseas customer service centers are horrible. I bet not one drives a GM product but they are cheap labor.

This vehicle was purchased new, great power and super comfy. After the first week or so it was in the shop every other week *suspension problem* over and over. Then electrical connections. Now the warranty is up, tail light problems ($750) each. Now the info screen is black. Its just ridiculous a luxury vehicle at this price has this many issues.

I have a 2011 Terrain with the best gas mileage, 26 driving at 60 mph. I drive 120 miles a day to work and back, speed limit 55 mph and I have 63,000 miles on the car. On May 1st, I parked the car at work and when I went move it again, it would not go into gear. I had to get a tow truck and take it to the GMC dealership. They said they didnt have any loaners and I had no way of getting home. So, I found a car rental (only place in town) and all they had was a Chrysler van so I took it. The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didnt have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day. On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. Whats the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldnt have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. Im not sure why you would treat your customer this way!

I have an 2014 XTS Cadillac with 54000 miles. The transmission gave out with such low mileage. My warranty had expired 10 days prior to this happening. My mechanic bought a new transmission from GM dealership and was programmed by GM Representative. I called GM headquarters seeking for at least to help pay for the transmission not the labor since I realize it was installed by third party. I spoke with senior representatives, directors of customer service and even customer service to resolve issue when I complained to Better Business Services. They did not care that the car had only 54000 miles. They refused to even pay a portion of it. I will never buy a GM car! Nor will anyone in the my family. They showed such disservice to GM customer. What transmission gives out 54000 miles. Never again GM. I will only make displeasing comments about GM.

I have seriously dangerous electrical issues since I purchased this 2018 Equinox. GM claim they dont have a fix for the electrical issues. When I lift my foot off brake several sensors come on as well as door locks unlock and relock. The vehicle jerk forward or rolls backwards when foot is removed from brake. I have no choice but drive it as it is my only source of transportation. Lemon law attorneys are only concerned about getting their fee and GM offer to buy back with drastic deductions for depreciation for a few thousand dollars when my car loan was 25,000 plus thousands still owed. I would review with half star or less.

I called GM customer service to get an understanding to why the 2003 Pontiac Grand Prix have not been recalled. My ignition cylinder, ignition switch & wiring had to be replaced, the wiring had melted which could have resulted in a fire. I expressed this with the customer service, moreover the overwhelming complaints found on the internet. The best they could do was note it in their computer system and IF they decided to recall the year I would be notified. It is a sad and sick day when a company who is already being sued for not acknowledging safety issues previously will continue to turn a blind eye to such a massive issue. It says a lot about how much they value business and safety of their products and customers.

I purchased a new 2019 Chevy Blazer in June 2019. In October 2019 another driver ran a red light and hit me. My car had front end damage that I have now been waiting over 4 months for repair on. GM cannot tell the dealership or the repair shop when the parts will be in and will not assist in putting me in a replacement vehicle in the interim. I started a claim within their customer service department at corporate and cannot get anyone to assist me or return my calls. I have been waiting over a month to speak to an actual person to help me. In the interim I have no vehicle and am out of pocket almost $5,000 in rental car fees. GM has forgotten the customer in customer service and as someone whose last 4 vehicles were GM, it is disappointing to see. I will not be a return customer anymore after this horrible ongoing experience. Stay away. They cannot meet the demand for parts on anything, nor do they care.

I have a 2012 Duramax that had an issue that GM sent out a letter on. I took the truck in for service in October 2015 and the told me the part may be 3 months before it arrives. In the meantime my truck developed another issue due to the issue gm sent out the letter on... So I go back to dealer in December and still no part. So they fixed the other issue and wouldnt cover it under warranty... They wanted to keep my truck which I use for business and offered me a Chevy Cruze to drive to replace my 2500hd pickup. LOL.So now its late December and I live in southern Illinois on the mississippi river where the bad floods hit and had to evacuate and put even more miles on my truck while waiting for this part... So now I call to complain about why this part has taken so long and why I had to pay for the issue that was caused by the missing part... So while telling this to the customer service rep she told me not to complain because her mom had stage 4 cancer. I wish I was making this up!!! In the meantime Gm offers me $100 to go away. What a joke after they took millions from taxpayers to keep the doors open they treat me like a dog!!!

I am a service manager for a large landscaping company. We have 41 one ton Chevy trucks with 6.0L motors in them. The first year I was here, we have replaced 12 manifolds, bolts and gaskets. I have contacted the dealership GM directly and have been told by them several times that GM has no intentions in fixing or refunding the money for parts, labor, etc. I have talked with several other companies that use the same trucks. They have had the same problem with the same answer. Altogether, we have over Chevy trucks from 3/4 to 1 ton trucks. All I can say is Ford will be getting our business from here on out!

We walked into one of the dealerships to check out the new Cadillacs and the new Chevys and have an idea about the cars. When I walked into the dealership, I sat in the back of one of their cars and when I tried to get out, I couldnt. After that, the sales person at the Cadillac dealership approached us and I was disgusted by her attitude. We talked about leasing an SRX and she told us she would like to get us into a 2013 SRX. The car that we brought in had less than 8,000 miles on it. She offered to appraise the vehicle, but to our surprise, she came back with a high lease payment with high down payment for a 2013 SRX even when all incentives and discounts were applied to it. I was even more disgusted by her and her attitude. After that, we left. Personally, I would never do business with a dealership like that, and you would think that we would be treated better given the fact that we have been loyal customers with GM for 21 years.

I own a 2 year old Buick Envision. I heard a noise coming from under the vehicle at only 7k miles. The dealership and GM continually told me nothing was wrong. I did not give up. It took months but they finally determined there was a loose baffle in the exhaust. They finally replaced the exhaust. Dealing with them was extremely difficult. Very recently when leaving for vacation with bikes mounted on the back of the vehicle the car battery was dead. Nothing was left on and the vehicle is supposed to be protected from accessories remaining on and draining the battery. Again, GM is not standing behind the vehicle. The dealerships have prepared or canned answers for everything as to avoid making good on the warranty. As a professional buyer and car enthusiast I cannot recommend anyone buy a GM vehicle. You will not have the warranty you think you have and the vehicles experience more problems than other cars.

Small bump in the front deploys driver airbag. We have been waiting since May 10-2019. Until now the drivers airbag part is not available. More than 5 months waiting for a 2019 Cadillac xt4 drivers airbag. Completely unacceptable. Will definitely not recommend it. Not reliable. We still keep paying the car payment and insurance without able to use the car. Cadillac Dealership is not doing anything as well.

I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease.. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue.. what I was told by leasing affiliate--ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now. I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it wont be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

My 2008 Equinox Sport with the 3.6L VVT engine has the dreaded P0008 fault code and a stretched timing chain. GM extended the warranty on this problem engine for the Cadillacs and the GMC Acadia to 10 years BUT will not cover the CHEVY Equinox for the same problem. They said there is not enough of these SUVs with this problem. Sent 2 emails to GM Priority Care - no response in a week. Called and got one of their experts - said they would contact my dealer. 4 days later they never contacted dealer. JUNK PRODUCT. JUNK SERVICE. What a Joke. Anything they can do to save a buck.

Purchased new 2017 Chevy Volt with 24 miles on it 5/25/16. Drove from dealer 4 miles to home and into garage. Plug car in and did not use for 3 days. Returned to car and it was DEAD. Had towed to dealer and learned bad battery which was replaced and informed all was good. Drove two days while overnight charging. Then it sat for 4 days, no drive and plugged in. Car battery died again and is being towed to dealer a second time (100 miles & less than 15 days since taking delivery). Not pleased at all.

On June 2, 2016 an engine light came on as we were on the on ramp proceeding to the highway. Immediately our engine losing power light came on. My husband managed to get the vehicle safely off the road. The vehicle shut down and would not restart. It was towed to ORegans on Robie Street where it was diagnosed with fuel injectors that exploded thereby causing major issues. The vehicle had 118,000 km and the warranty expired at 110,000. Had the car repaired, $2500.00 later! I asked if the car had been test driven, the reply was no when it was the check engine light came back on. Now it needed rear sensors. That same evening the check engine light came back on so back to ORegans. Now the timing chain was gone!!! So another $2700.00.No one from ORegans or GM would extend the warrant. There will never be another GM product in our driveway their attitude with customers is, Oh well we can offer you $2500 off a brand new car. Ha they have to be kidding. After doing research and speaking with a couple of mechanics I find out GM knew they had injectors issues and timing chain issues which they are saying, Oh we never heard of any issues regarding the injectors or timing chain. I have been in touch with the local media and Yvonne Colbert has sent me a recall which I am going to try one more time with GM to see if we can come to a resolve on this issue. I know they have a good will warranty. Wish me luck!!!

2011 Silverado Duramax Diesel - LTZ. After paying the extreme price for this truck GM threw out to the public with a bad DEF system, among other problems, they should be ashamed. When you complain about this inferior product, GM does nothing but throws you a bone to buy another GM product!! Not back up their product by extending the warranty you already paid for.. Shame on you GM. You waved the flag of a America built product. After being a loyal customer all my 60 years, standing by you while others put out a good product, this is how I get treated. Now I feel like a fool.

1998 GMC Jimmy SLE 4x4 has automatic locks and windows and child safety. The truck area has extra space. You can put the space under truck and can fit quite bit on truck. Good name and run good. Easy to fix if something goes wrong. Truck has 4x4 drive, keypad alarm, and fog lights. Seats are automated. Its very easy to drive. It has back windshield wipers. Inside lights and brakes work great. Its good on gas. The truck lets us know if we need to check any kind of gadgets and lets us know gas and the mileage. It is very easy to handle and very easy to drive and fix. It can fit five people. Usually it has two adults, three kids in car seats in truck. Its comfortable to take it in long rides most of the dang time. It does good in the rain as long as you check the air in tires. Check everything else before you go out and about... And we can open the back to sit or even camp out or to sit by fire or go to park or even go through drive in. We can open back and lay back to watch the movie at the drive in. We like it very much cause of the room and what it has. Love it in every way. Best truck I ever got.

Bought a 2020 Chevy Silverado from Rountree Moore Chevy in Lake City Florida May 2020. At 600 miles truck would not start. Sent to dealer, they cleared the computer, sent me on my way. 3-400 miles later did the same thing. Truck came back and they kept the truck for 30+ days waiting on a fuel part. Truck was fixed and got it back in July. November 30 truck did the same thing, would not start, just turns over. Took truck back asked for a buy back (same part broke) or new truck. Dealer told me to call GM, start a claim. I did right then. Just received a call from GM corporate denying the claim saying the dealer has to start a technical claim. Tried to 3 way the dealer in to get all on the same page and the corporate rep hung up during the call. I have been given the runaround from both the dealer and Chevy, Florida laws says this is a lemon, both are trying their best to avoid the situation rather than correct it. Truck has 9000 miles on it, has been in the shop 3 times for the same problem and has been in the shop more than 30 days total. I spent days of my time dealing with it, spent $55,000 and its only 8 months old. Think twice before buying a GM product. I guess I am forced to hire help now. All I can do is share my experience and hope good people learn from it. Thank You.

I bought a new Chevy because I was tired of sinking money into my old car, and I figured I would rather have a car payment and a reliable car than put money in my old car. But now Im doing both because the 2013 Chevy Sonic I have is a lemon. Every month now I make a $300 car payment and I sink money into the Sonic because its broke down. Last month I pay $900 to have a water pump and radiator put in the month before that it was $250 for the motor for the driver side window. I cant afford this anymore. I am a 53 year old disable single woman who is on SSDI and Chevy will not do anything to help me. This is the 3rd Chevy Ive owned in my lifetime. Never never again.

I have had 4 GM cars and this is my last. My last car, new, off the lot, was a GM H3. It went through 2 heads within 100,000 miles - defective GM part, they take no accountability for. Cost me $2500 for the last head. Now I have a 2007 GM Yukon Xl under warranty, which now has a large rust spot on the roof. They will not fix it, stating it couldn’t be their fault. I live in the desert where nothing rusts. Unbelievable. Martin from customer service is a waste of time. This company gets bailed out by everyone and wants to help no one! Done!

I purchased a 2017 Escalade from Cadillac of Novi 1 month ago. Less than 3 weeks having the vehicle the head gasket needed to be replaced. My Escalade was in the shop almost 2 weeks and GM refuses to try to make the situation right. The thing that blows my mind is 4 months earlier my wife purchases a brand new Cadillac CT6 and less than having the car 2 weeks the sunroof motor completely goes out. Car was in the shop 1.5 weeks again. GM was no help and does not care about pleasing their customers. I highly advise anyone to stay away from GM vehicles. They are not reliable and GM will not be there for you after the sale.

I am writing to complain about Ed Morse Buick GMC Mazda Autoplaza 10133 US Highway 19 Port Richey, FL 34668 727-862-5411. My 81-year-old mother purchased her Buick from the dealership and returned for just motor oil and a cabin filter service at 34k miles and was sold more service than the automobile needed completed. The total bill should have come to $107.95 but she was sold and charged $657.06 for work that was not required. My mother trusted the service adviser and was misled the car needed service performed that would not be required until 150k miles based on GM standards. I feel Ed Morses service adviser took advantage of an elderly customer that relied on a trusted source for car service similar to relying on a financial adviser for advice.The company policy seems to be to recommend service to unaware elderly people concerned for their cars care and then not to offer customer coupons on their website for a savings. The 2012 Buick is new with only 34,387 miles and the service attendant sold automatic transmission fluid replacement, brake fluid replacement, induction service repair work and tire rotation on 3/31/2016 that when only an oil change was needed. The service attendant did not offer the customer coupons for free tire rotation with purchase of oil, $10 off cabin filter or the spend and save offer for the service performed for $75.Since I help manage my mother with her monthly bills and when I learned of a motor oil and filter charge of $657.06 I was beside myself and went to confront the Service Manager for taking advantage of an elderly lady just needing an oil and filter change. We discussed that the replacement of automatic transmission fluid, brake fluid and induction service was not required and my mom was misled into purchasing these services for a 34k mile car. The service manager affirmed she would be refunded with a check of $189.86 plus a free oil change. My expectation was to be credited $486.76 for work not required for misleading an elderly lady on service. At this time we have not received credit to resolve this issue and expect $486.76.

NO CUSTOMER SERVICE. I test drove two Chevy trucks and had a $50 test drive coupon. The salesmen took the coupon to the back and said they would handle sending it off and I could expect the gift card in the mail. We came to actually buy a truck and kept asking for prices. It was obvious that they didnt want to sell us a truck. We went two streets over and bought a brand new GMC truck from Conklin-Fangman for 48,000. I called GM to inquire about my card only to find out that it was NEVER submitted. Called GM and had a three way conversation with the salesmen at CD (Steve ** ) that waited on me. He lied to the GM customer service rep. I got the other salesmen, (Jamie ** ) (we were passed among two salesmen) and he confirmed that the guy was lying. He denied that he even knew me or that I knew him; kept saying that I had him confused with someone else. He hung up on the GM rep and myself. Jamie ** also hung up the phone on the GM rep and myself. The GM rep was of NO HELP. I asked her did she condone this type of behavior from a GM dealership? She was speechless and offered no resolution about obtaining my gift card. She told me to call them back and ask for the five digit code. I refused and told her that this dealership did not deserve to carry the GM name. I have never been treated this way before by anyone, much less two car salesmen. This dealership has a terrible reputation (see their ratings), and obviously, GM doesnt care that they are carrying the brand in such a negative manner. I called and spoke to Donna ** , the customer service rep., and she was nice, but kept telling me how sorry that she was regarding our experience. I asked repeatedly to make an appointment with the owner. She asked that she have a chance to resolve the issue before I complained to GM. She had the general sales manager call me. His name was Rob. I passed the phone to my husband because he talked to me so rudely. He accused us of missing appointments, which we had an appointment to bring in our truck for trade in and we canceled the appointment by phone, and said he was reading our files and seeing that we had no intention of buying a truck. He said that he wanted to get to the point because he had wasted enough time with us. I asked how much time exactly had he wasted b/c I had wasted hours on this matter. He said, well, as of now, it is going on 9.5 minutes.” I told him to forget it and that I would deal with him through another source. He highly encouraged me, in a very sarcastic tone, to write my heart out, on any social media that I desired. He also told me that I should ask GM for more than the $50 gift card. I had told him that if my time was money, then I would have more than $50; which is when he laughed out loud and said, “go for more”; I wouldnt settle for $50 when you could get more. This guy was one of the rudest people that I have ever dealt with my phone. I am a LOYAL GM customer; I have a GM credit card which I have used to purchase 8 GM cars over the last ten years. I walked off Jim Bishop Chevrolet in Muscle Shoals, AL with THREE BRAND NEW vehicles in one day. Since then, two of the three have been trade for other BRAND NEW VEHICLES. I am driving my THIRD Buick Lacrosse. I can assure you that I will NEVER purchase another GM card and will be returning my GM card back to GM and will choose another credit card. Cable Dahmer does not deserve to carry the GM name. I cannot imagine that there could be ONE CUSTOMER that could assure me that they were treated with dignity and respect at that dealership. I am basing this review on the relationship with not one, but two salesmen and two customer service representatives. I have written another email requesting a meeting with the owner, all of which I have been denied. My guess is that these people are hiding this from the owner because I cannot seem to meet with him. I am writing this in SHEER FRUSTRATION and ANGER that ANY dealership has this type of deceit and power over customers. Again, all of this was over a $50 gift card, but has exploded into something far more serious than that. We bought a GMC truck and we are happy with it; we walked into CF, a few streets over, and walked out with a brand new truck. They made the deal without even seeing the truck we were trading in; we didnt know if we were trading or if we would sell and then buy. The CD dealership kept calling and saying they couldnt even give us a price without seeing our truck.” WE kept telling them that we didnt know if we wanted to trade or not; just give us a price. WE NEVER received a price on a truck! NEVER! They are the ones that lost the $48,000 sale and they are the ones that, with my reviews, hopefully, will lose many more sales. I will post if and when the owner decides to meet. I have been denied and have every expectation that it isnt going to come about.

I purchased a 2017 Chevrolet Silverado in February 2017 with only 26 test drive mileage. Fast forward to August 2019 the vehicle wouldnt go into drive or reverse so I had it towed to Bomnin Chevrolet in Dadeland service department. I have always kept up with my OnStar diagnosis report which never had any major concerns just alerts when we need oil change or minor stuff i.e. tire needs air. The vehicle had no accidents or major repairs ever done to it so Im not understanding how the service department tells me I need to pay $4,600 for new transmission. I called GM customer relations and advised them of this but 2 weeks after all the back and forth no one to this day has resolved anything. Im still being asked to pay my normal monthly truck payment and no one is even hearing my main concern which is if such a new vehicle (2017) needs a transmission it has to be a faulty transmission in the vehicle all along. I kept up with my oil changes, the vehicle never had any accidents or off the market parts placed on it.

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

At a dealership visit in October of 2016, they said they were going to do a recall. I thought that was good, hadnt recalled seeing a recall notice in the mail but found it later on at home in the pile. So after reading it, I realized they didnt follow the protocol for performing the safety recall. They skipped replacing a part which it clearly states needed replacement on my specific truck. So I called the dealer and just asked if they actually replaced the part or just updated the one currently in the truck. They said no, no replacement just an update.I left it at that, as I had a horrible experience dealing with the service manager on a separate issue but on the same day the truck got the recall done. After inquiring at another dealer I was told they werent able to even look into it because GM already paid ** dealership to do the work. So a call to the 1800-customerscomelast folks at the customer care center really ties it all together as they now know Im driving with a known defective airbag pretensioner. To add more to it, the district manager has put a me on a blacklist at what seems to be every dealer within 100 miles. So where to go for warranty on pile of crap??? SCUMBAGS.

Own 3 Chevy Sonics. 2014 I bought mine, loved it so much we bought our 2 children one each in 11/16. In Jan of this year (2018) our sons car burnt up while it was parked and ignition was off for at least an hour. No modifications were made to this car. Fire department, and insurance company both said that the fire started under the hood. We called GM immediately. It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), I am sure the car has been scrapped for metal by now...which it had not been. He also said Well we dont know that the car catching on fire was fault due to the motor...and I replied You wouldnt know cause you sent no one out. On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders. They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GMs only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

I went to Beck service department in Palatka to have my transmission looked at on my Chevy Silverado 2500 6.0, it started slipping last week out of OD when going uphill and wouldnt go back into OD, I had to pull over, put the car in park, shut it off, let the computer reset, turn back on then be on way and it would be fine until next hill. My truck shifted smoothly in all gears and sounded fine until I got it back from the transmission check. Now the shifting is hard. Almost impossible from park to reverse and back to park and other gears are hard shifting transmission was not running hot. Now it is and someone apparently used inside driver door panel to yank door closed causing issues there. Now door sounds like tin can closing when window down, not to mention the vibration it has that it didnt have before bad and when it does shift from park to reverse the whole truck jerks and whining sound, vibration in the accelerator pedal and shaking as if they adjusted the shift linkage wrong but service check was only for that a check $85 but something happened even if it were in the test drive and it was shifted improperly or ran too hard at high RPM. Now the tranny is worse than before. I needed it to hold out for a while but they did it in now. Im screwed $4000. They say for new one because of tcc and say metal in tranny. But was still drivable. Now not so much, I contacted the service department they are refusing responsibility of doing anything and it is much much worse. Since I picked it up they claim they didnt do anything to the transmission. I didnt have problems shifting before. PLEASE HELP!!!

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

I was driving on Oregon coast on a vacation. Just bought this truck with 39000 miles and all of the sudden the steering locking up and took everything I could do to turn to a safe stop. Had the vehicle repaired at a Chevrolet dealership in Newport who were great to work with. I called GM and this truck has been out of warranty for 4 thousand miles, and they only wanted to pay half, and give me credit for accessories. This could have cause me to get into a bad accident with my family in it. The steering gear failed all of a sudden with no warning. I have had paint issues with this truck and now safety problems. They will not stand up for craftsmanship of truck and is still worth around 48000 dollars. I have owned these trucks my whole life and now it will be the last.

I purchased a 2012 Chevy Equinox from a local dealership in July of 2015! When I purchased the vehicle it had approximately 64,000 miles on it! When we done the loan for the vehicle, we went through a local bank where my father has banked at for many, many years! My credit score is not the greatest, so my wonderful father agreed to co-sign for me so I could purchase the vehicle and help build my credit! When we done this loan, I was supposed to have been the main one on the loan and my father of course the co-signer! When we purchased the vehicle it did come with a warranty! I believe it was the second day that I had the vehicle, I was backing out of the parking lot where I work on my way to get lunch, and the vehicle started to shake and act as if it was going to quit! The whole way to McDonalds and back, which was about 10 minutes, the vehicle done this!It actually did quit on me once and I got it started back up and was able to make it back to work! I called the dealership and told them what the vehicle was doing and they told me just to bring the vehicle back over to them if it would make it and they would take care of it for me! I took the vehicle back to the dealership, and they gave me a rental and a couple days later they called and told me that it was a sensor that had went bad and that they got it fixed and the vehicle was ready to be picked up! It drove just fine for a while. Then I started having issues with the oil, it would go through oil like crazy, and I would go to start it up and it would sound horrible! The only way I can really describe the sound it would make, is it was a loud ticking noise and then when given the gas it would make a loud whining sound and when slowing the vehicle down or coming to a stop it would start jerking itself like it was trying to quit!I took it back to the dealership again, and If I remember correctly… they replaced the Fuel pump! Again... it drove fine for a while and then it started doing the same thing! We were constantly having to put oil in it, and drive around with it making the same horrible sound as before, and you didnt know if when you came to a stop or a low speed if it was just going to quit on ya! I ended up having to take the vehicle back to the dealership a couple more times over this issue and the last time I had it there they told me that the only thing they could do was an Oil Consumption Diagnostic Test which involved me having to bring the vehicle back to them, every so many miles to be checked and that I would have to pay to have it done because it was NOT covered under the warranty! I declined to have it done!Some may not understand this... but my fiancé and I are trying to raise three kids, provide for them and each other on top of bills and other everyday necessities, on very low income! It is a constant struggle for us just to keep our heads above the water and keep from drowning! We are trying to survive in todays world the best we can, and we did NOT have that extra money to pay to have that test done, nor the time to keep taking the vehicle back to them every so many miles to be checked! No one knows our situation but us, and we decided that we just couldnt do it and declined to have it done! So here I was... in debt for this vehicle that I hadnt had very long... that I kept having the same repetitive problem with over and over again! So this issue continued on!Some days it would run fine, then other days it would do the awful noise making and trying to quit on me... and we were still having to put oil in it about once a week… sometimes every two weeks! This past August we went on vacation with family, and of course my fiancé, kids and I were going to all go in the Equinox! We took the vehicle and had it serviced... oil change, and other things before we left! We went on vacation and the vehicle drove just fine there and back! About a month after we got back from vacation, I got in the vehicle to come to work one morning and it started making the same noise AGAIN as soon as I started it up! Only this time it was much worse! I mean it was SO loud that when I stopped to get breakfast and the bank to deposit my payroll check that I had to turn the vehicle off just so I could hear over the intercom! I mean it sounded so bad I just thought the motor was gonna blow right then and there!I made it to work and my fiancé called a different dealership that many people had recommended to us, and told them the problems we were having and asked if they could get it in to look at it! We had already decided that we were NOT dealing with the original dealership anymore because of the issues in the past and the poor customer service and rudeness that came along with it! This other dealership was not local, like the one we purchased it from, but we were told so many good things about them and I had known of several people that purchased vehicles from them and always had good luck, so thats why we decided to go with a different dealership this time!!! They were very nice to my fiancé, and tried to get the vehicle in as soon as possible to look at it! This was on a Thursday and they made us an appointment to bring the vehicle on the following Monday morning!My fiancé went and got THREE quarts of oil to put in the vehicle, thinking maybe that would quiet it down or at least keep it going until we could get it to the other dealership that following Monday! It got me home from work that night, and that next morning my fiancé got in it to take the kids to school, and he calls me and he says I really dont know if I’m going to make it back home in this thing, it sounds like its just going to blow any minute, and it will barely go up hills! He did make it home. And the second he pulled in the driveway the motor blew up! It was done for! Wouldnt do anything... Now what to do???We knew that we were going to have to have the vehicle towed no matter where we took it, and the dealership we had the appointment with the following Monday was a good ways away, and we didnt want an outrageous towing bill, so we decided to call the original dealership back... seeing how it was just 10 minutes away, and told them what had just happened! The guy my fiancé spoke with was very rude! Which was nothing new, because they had always been rude to us over the vehicle! He told my fiancé that it would be at least 3 to 4 weeks before they could even get the vehicle inside the garage to even look at it, because they were busy and shorthanded! He made it VERY clear that we would have to pay the tow bill and have it towed to them (which I knew that!). Im thinking... 3 to 4 weeks before they can even look at it??? What am I going to do!?So we call General Motors and we tell them the situation, and ALL the problems we have had with it, and they were very cooperative! They started a case and gave us a case number! Come to find out, they have had MANY issues with the Equinoxs. There was even a special coverage adjustment on it due to... Excessive Oil Consumption... and we were under the impression that they were going to help us out and do something about it, considering that was probably a big part in why the motor was blew up now!!! We were told that in order for them to start the case that we would HAVE to take it to the dealership we purchased it from and go through them... because right off the bat we asked if we could have it taken somewhere else!!!We were told that they would be contacting the dealership and let them know what was going on and that the vehicle would need to be towed over to the dealership and that they would be getting back in touch with us soon! We had the vehicle towed over to the dealership and the manager in the service department told us right of the bat that it was going to be awhile before they could even get in in the garage but he would try to get to it as soon as he could! They did give us another vehicle to drive! At first General motors was very cooperative and concerned over our issue and kept in contact with us, and then it was like... nothing! We would go a week or longer without hearing anything from the lady at GM that was handling our case, or the dealership!My fiancé and I would call and call GM trying to get through to the lady handling our case and we would get told Shes on the other line with another call, but Im sending a message through to her right now and she will get back with you as soon as possible! Or we would leave her messages on her voice mail and still never hear anything back from her! This was an everyday thing!!! We contacted the dealership to see if they had spoke with GM or knew what was going on and the manager at the service department was very rude with my fiancé and informed him that it looked to them as if the vehicle had been neglected and not kept up on its regular oil changes and that he wanted documentation where we had the oil changed in the vehicle!I do believe his exact words were And I dont mean some receipts from your buddies down to the local mechanic shop either. I want documentation from an actual dealership where they changed the oil in it!!! Okay... every car I have ever owned in my 30 years, my father or fiancé has changed the oil in them 90% of the time! So how was I going to get documentation from an actual dealership for an oil change... and why is it even the dealership’s say so on what we need to show them when GM motors is the one handling the case!? Because its not up to GM if the vehicle gets fixed, Im the one who has the say-so was the answer I got from the manager at the service department! So we try to contact GM and the lady handling our case. AGAIN to see what in the world is going on!When we finally got through to her, we told her what the dealership was telling us, and that we needed documentation from a dealership where we have had the oil changed, and how we change the oil ourselves, and how confused we were because we thought GM was calling the shots, but manager at the service department said he was! She told us that she understand that we changed our own oil, but if we COULD to try and get receipts where we have had it changed in the past or purchased the oil ourselves... and that they didnt understand why the dealership was making such a big deal over it because GM were the ones replacing the motor NOT the dealership!!!Then we get told from the dealership that GM doesnt pay to replace the motor... They replace the motor and then GM will reimburse them back, and that he (the manager at the service department) is the one that has to sign his name off to do that, and he couldnt until we turned him in receipts where we had the oil changed because to them it looked like we neglected the vehicle and it was our fault, and if GM decided not to reimburse them back, then they are the ones out thousands of dollars!!! Then we get told by GM that they dont handle it that way! They SEND the dealership the new motor so they didnt know why the dealership was making such a big deal over it!I go through this back and forth ** for about a week... and in the meantime my fiancé goes to a couple auto stores here in town to see if they would have any receipts where we purchased oil, and that was a no-go because he was told that their computer systems didnt keep records of oil purchases! They had records of other stuff we purchased... windshield wipers, filters etc. but not of oil! I know of a couple times we purchased oil from Walmart, so I even went on my Walmart app where I scan my receipts to get rewards back, and I still couldnt find anything, once my father purchased the oil and oil filter and changed it in his garage, but he didnt have the receipts! I could come up with one receipt showing where we had the oil changed back in August before we went on vacation!The lady at GM told me to fax it to her and she gave me all the info and I faxed it right away! She was supposed to contact us back the following day after she received the receipt, and did not! We went a week without hearing anything back from them! We called time after time, leaving her voice messages and being told shes not at her desk right now, but we will give her the message that its urgent and that you need to speak to her right away! Still wouldnt hear anything back! One afternoon I was out washing the rental car that the dealership had loaned me, and my fiancé calls to tell me that the dealership just called him and told him that if we didnt have some documentation where we changed the oil by Friday that we needed to return their rental car and that they were gonna shove mine out back!!!My fiancé had told the manager that we already faxed the receipt over to the lady handling our case at GM but she hadnt contacted us back, and once again he told fiancé, that HE wanted the receipts, they were the ones that called the shots!!! I was SO upset when he called and told me, that I wanted to take the rental car back over to them right then and there before they tried to say I mistreated their vehicle! I was SO upset and tired of getting the run-a-around over this damn vehicle that was blew up and that I still had to make the monthly payment on, that had been sitting over there to the dealership for almost a month now... that I just lost it! I sat on the back porch and just cried my eyes out, and I will never forget my 6 year old son coming and sitting down beside me and patting me on the back and telling me Dont cry mommy, we will get your car fixed... and when I get older Ill go buy you a new, better car!We contacted GM again and told them how the dealership was treating us and that we were SO confused on who was the one that was supposed to be handling this, because were getting told something totally different than what they were telling us! The lady at GM said she would contact the dealership and just to wait on taking the rental car back that day and she would figure out what was going on and get back with us the next day!!! Well that next day came, and Friday (when they told me to bring their car back if I couldnt provide them receipts) and the weekend... and Monday and we STILL never got a call back from the lady at GM nor the dealership! Tuesday evening around 3:30 the dealership calls and says they want their rental car back now! I take the rental car back over to them and at this point Im beyond and over the hill furious!My fiancé and I walk in the service department to give the keys back to the manager and he wants to know if we have those receipts for him!? I explained to him that... No. I did not. I faxed it over to Canedra (the lady handling the case) like I was told to! I started digging in my purse and luckily I still had the receipt in my purse! I gave it to him, and he immediately gets rude and starts shaking his head and tells us That’s unexpectable! We explained to him all the trouble we had went through to try and come up with some receipts where we purchased oil because we change the oil ourselves and we had no luck, but he didnt care one bit! I explained to him that Canedra (at GM) told us that it didnt really matter if we had records or not, so I was confused to as why he was even making such a big deal out of it!His exact words were I dont care who you talked to. One day you can get Shanequa... and the next you could get Tom. You aint talking to the right person, you need to call them and tell them YOU need to talk to someone in the US... because when you call them they’re sending you to someone overseas that dont know what they’re talking about! I told him that we would go out in the parking lot and call them right then and there! He said You need to tell them that they need to contact ME as of last month, because I got your vehicle sitting back there taking up space and we’re about ready to shove it out back! My fiancé and I go straight out into the parking lot and call GM... and OF COURSE we get told Shes not at her desk right now, but Im sending her a message right now to get back with you ASAP! We demanded to speak to someone NOW!My fiancé told her that we we’re standing out front of the dealership and they were needing to know something NOW, as well as us too! After about 10 minutes we finally got through to her! We told her what was going on and asked if she had got the receipt we faxed a week ago?! She told us she did, and that she was going to put us on hold and call the manager there at the service department now! We were on hold forever, and we knew the service station was closing soon so we decided to head back home, and my fiancé phone had went dead anyhow!We get halfway home and after trying to call the lady back 50 times she finally calls us back to tell us that she just spoke with the manager at the service department and he says that there was black sludge in the oil filter, and that we had neglected the vehicle and that was why it was in the shape it was in and the one receipt we had was not enough, so unfortunately they werent going to be able to replace the motor! My fiancé asked her... So even though the vehicle has a recall, or is under some extended warranty due to excessive oil consumption, which has probably led the vehicle to the shape its in, you’re telling me there is absolutely nothing you can do because the manager at the dealership told you we neglected the car and because we could only provide one receipt where we changed the oil???She replied Yes sir unfortunately so... He says there is some kind of black sludge due to not changing the oil, and the one receipt isnt enough proof! My fiancé asked her if there was some kind of law stating that we had to take our vehicles to an actual dealership to have an oil change and get documentation!? And she replied No sir there is no law! We both were just SO upset and mad that he just hung up on her and turned around to head back to the dealerships service station but they had already closed! I just cried the whole way home! Thinking... what am I going to do!? I have no vehicle. I havent had one for a month now. And its all up to me to fix it now! I went and talked to my father about it, because I didnt know what to do and needed his advice since his name was on the loan as well!He advised me to look into the Lemon Law... so I did! In the meantime I called the dealership to ask them where the vehicle was because I needed to have it towed back to the house until I figured out what to do. I didnt know if they still had it in the shop or had already shoved it out back like he said! He told me that yes it out back AND before they could even release the vehicle to us that I needed to take care of my bill for 600 dollars where they tore the motor apart to diagnose the problem and put it back together! Which I wasnt aware of... but he said I was because I signed a paper that stated that! Okay. Not only do I not have a vehicle but I just had to make the monthly payment on it which was 300 dollars but NOW I gotta come up with 600 dollars just to get the keys and have it towed outta there! In the meantime someone contacted me from a law firm through the Lemon Law website I went on!They told me I needed to get all the information on the vehicle and a copy of the warranty and all documentation that the dealership had record of from previous times I had the vehicle to them! So I did... only to get told that where I declined to have the oil consumption diagnostic test done before, that they wouldnt look into my case! What do I do now? My father called over to the dealership to tell them the vehicle was gonna have to sit for a while because I was still trying to come up with the 600 dollars to pay them! He asked them how much it would cost for them to just replace the motor, and for a new motor from GM 2 year warranty I do believe it was going to be around 7 thousand dollars, BUT they called around and found a used one with low mileage for 2,500! As of now mine had around 88,000 miles on it! I put a little 20,000 miles on it from the time I bought it!My father and I decided to just try and pay to have a used motor put in it because there was no way either one of us could come up with 7 thousand dollars for a new motor! We went to the bank where the loan was through and tried to have it refinanced, and get an extra 3000 to get it fixed, and that was a no go! We went to several other places to try and get a loan even just until I got my tax return in a few months and was able to pay it back and nowhere would help us out, as I stated before... My credit is not good, and my father’s debt to ratio was too much! What do I even do now? I’ve been without a vehicle for over a month, still making the payments on it and the motor is blew up, and I cant even get the money to fix it!I was in such a mess over this vehicle and so upset and stressed out on top of other things going on in my life that the only thing I could think of to do is file bankruptcy... So I made an appointment with a lawyer and gathered up all the information I needed to take to my appointment, and one of the things I had to do was get my credit report and write down everything I owed! When I looked at my credit report I noticed that the loan for the vehicle wasnt even showing up, and that was the whole reason I was going to file bankruptcy. Come to find out, my name isnt even on the loan! Just my father’s name. So thats a no go!So NOW it has been almost 2 months since I have been without a vehicle and dealt with all this **, and its still sitting over to the dealership in their building out back, with no way of getting it fixed until February or March when I get my tax return, and this WHOLE mess has now become all on my poor father (which just found out he has skin cancer on his nose) because the vehicle is only in his name! I have never in my life been in such a situation where I feel so helpless and like a total failure! I dont even know what to think, or say or even do about this mess! Im clueless! Thats my experience with GM Motors!

2015 Yukon rims peeling so bad, theyre not holding air and cant be balanced. Tried to resolve issue with dealer and customer care and finally a manager with customer care, she was rude, unhelpful. Ive always driving GM. Its disgusting how they treat loyal customers, I filed a complained with BBB and I encourage anyone with the same, because it is a safety issue.

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

I have a problem. I tried ordering parts from your GM dealers around me - the recall that’s on my car. Hell I was going to have it fixed. They wouldnt have to. My 2006 Chevy Cobalt just quit running on me on my way to work. If you could get them to get the part, I will have it fixed cause Im still paying for it and I cant let it sit. I called Corbin KY and LaFollette Tenn. That’s closer to me cause I gotta work.

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

My recall file# is **. How many phone calls and messages must I leave with Darwin before he calls me back? He was assigned to my case and looks like he refuses to call me back. I have left messages. I have had managers in our call center leave him messages and send him emails and he does not respond. The bad customer service seems as if it has permeated to all levels of staffing. All I want is to know what the status of my reimbursement check is.I regret buying a GM product now, and probably will never buy one again because no one seems to care, even despite all the bad public GM has received over the last few months. Please wake up and see the harm that people like Darwin are doing to your company. darwins # is **. You all have no respect for peoples lives, and now it seems that you have no regard to take care issues.

I have purchased 25 or more GMC vehicles. I now have a Lemon. The worst part is that the dealership is not willing to assist. They have told me that they rotated my tires to fix the problem and the magic marker dots were still on the front so they dont do that. They also told me that they road tested several miles and the trip meter showed.04 tenth of a mile. I was told by the service overall supervisor that the problem was GM has a fault in the engine going from V8 to V4 at lower speeds and the vehicle will not ride well. I was told by GMC Corp that they would have a factory Rep ride with me and go over the problem and it never happened.The dealership will fix an employees vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I just came from the GM dealer on University and Atlantic Boulevard in Coral Springs. I own a 2016 Chevy Suburban yes a Chevy Suburban. I was having problems with it starting I wasnt sure if it was the battery or something else. Two days in a row I called Chevy in the Winston Park area Lou back row and tried to get service from my vehicle and was told they were too busy. My daughter-in-law Christina suggested I try the GM dealer in Coral Springs which I did. They not only greeted me upon arrival with a smile but they were actually happy to see me as if I was one of their own.Long story short Mr. ** is the gentleman that helped me from beginning to end. A perfect gentleman I will say. My car needed a new battery I just wasnt sure what the problem was until they put it on the diagnostic. I cannot say anything but good about this GM dealership. Mind you I did not purchase my vehicle from them but they treated me as one of their own. They took care of my problem and again treated me as family. In the future I will definitely seek them out first not only for any problems that might arise but also to purchase a new vehicle if need be.

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

It was definitely an informative visit in March 2021 at Starling Chevrolet in Mount Pleasant SC - this is about a GM warranty issue! Apparently GM uses parts that that do not work well for very long based on this event. Another customer brought in her car because of a noise it makes all the time. Her service advisor told her even if it was still under warranty, GM would not replace the part because the part was still working! Well, it wasnt working correctly, and obviously if it is now noisy, which the mechanic had verified it was, it was certainly not well and just when might it get worse?? I was very angry about this because my older GM car was in there for service and repair and I expect to buy a new car in the next three months, and this would certainly eliminate all the GM cars from my list. I went to the showroom receptionist and asked to see the general manager or sales manager to express my opinion about the policy and let them know it had cost them my sale, but neither of them was available - she tried to reach them by phone but was also unsuccessful. After I went home, I called again to see if either was available and was told no, then I asked for the corporate office phone number and she said she didnt have it. So that left me to file this information online to try to warn others of this warranty policy before they buy a Chevy or Buick or Cadillac or any other GM truck or car or other vehicle in case it matters to them if GM wont replace a part making noises when wearing out even if under warranty because they consider the part as working. Shouldnt it have to be working right???

Bought this 2014 Malibu. So far, it stinks. Gas gauge dont work right. Not dealers fault. Been back two times, cant find nothing wrong. Gauge is a piece of ** and it already lost 16,000 trade value. Has anyone else had problem with gas gauge?

I ordered a 2015 Yukon XL Denali 5 months ago. Numerous contacts with the dealer gives the same results - The order has not been picked up by GM yet. I called customer assistance and was put on hold for about 10 minutes while the person investigated the order. She came back with You just need to talk to your dealer. I have buyers remorse and I have yet to see the vehicle. Great service, GM. I am, to say the least, very disappointed. You think this is a preview of what lies ahead with their service?

First off my truck has been in the dealership for almost 2 months and all they have done is lied lied lied about getting it fixed. Once I contacted General Motors I felt like they were going to get some thing done and compensate me for all the hell I’ve been put through and now all they are doing is lies lies lies.

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.

I have been trying to resolve an issue with a dealership and with GM customer service regarding my 2014 Chevy Spark. This vehicle has had 3 (yes, three) piston replacements as well as a new engine put in. They are giving me the runaround regarding a buy back under the lemon law. They seem to have no interest in keeping a customer or accepting responsibility. I was warned about the dealership but I thought GM would step up to the plate. No such luck so far. So disappointed.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

After driving my 2010 Equinox purchased new for 18000 mi. with mostly highway driving at 55-60, the best I get is 22mpg. That is a far cry from the22/29 which was highly advertised for a 4 cylinder awd. It was the main selling point for me. The service manager at Richard Chev. told me that I will not see those numbers and he didnt know how they came up with them. After 45 yrs., this will be my last GM purchase. Just once, it would be nice if a company meant what they said and said what they meant.

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.

I purchased this rust bucket. See what you think about this brand new 2019 Chevy 2500 LTZ Duramax with 50 miles! The entire undercarriage is covered with rust, GM and the Halls Dealership have both agreed that this is normal! It’s far from normal and is called neglect on behalf of both parties! It’s hard to believe that they dont coordinate and get away with this type of business conduct! A service bulletin related to surface rust gets them out of giving me a truck without rust that wasn’t driven through road treatment! They have a lot of explaining to do! The truck is worthless and don’t let either parties get you like they got me! It’s absurd that they can get away with what they are doing! Just a heads up for anyone purchasing a new GM lookout for the undercarriage rust because the service bulletin is only available to the service department who doesn’t give a darn about anything but the sale and getting over on the consumer! I am not done with these folks!

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

Bought used 2010 Camaro 12/2016. Timing chain is now stretched out. Back in 2010 GM sent out a service bulletin advising to get this replaced with a better grade. GM now has to replace the 3-timing chains. They told me to have a diagnostic test at their dealer, I had already had one done, brought car to local dealer. Sure enough my mechanic was correct. Code P008 timing chains stretched. Paid $160 for this for GM to tell me Sorry a service bulletin is not a recall. On real next step is I will try BBB for this is the first very expensive car I bought for my handicap child and this is just not right. Will not give up.

Bought a very expensive GMC Yukon Denali in Sep 2017 and almost a year from that, car started with engine malfunction and shaking while we are driving putting us on risk. We tried to take the car to the dealership 3 times for the same issue and nothing has been fixed. I scheduled the 4th visit this week on Wednesday but not sure if worthless. I do not trust anymore GM, GMC, the dealership and the customer relationship care. Definitely, the car maker do not take care of customers.

Oil change was completed on 6-30-2018. As of 11-20-2018, I have still not received my $30 rebate. Every time I call the 844-656-5369 rebate center phone number, I am given another excuse that will delay the distribution by 4 more weeks. There is no regard for customer service or a sense of urgency. This is my second experience with GM Service Rebates with the same results. Numerous calls are required resulting in extended delays. GM should honor distribution of the rebate in the advertised 8 week time frame. If I am lucky this time, I may receive the rebate within 25 weeks. Handling rebates in this way does not provide an incentive to service my Buick at the dealership.

I bought a 2010 Equinox. After I bought it I noticed that there is rust in the bottom of all the doors. Also the paint is starting to bubble up under all the doors. I contacted Chevrolet customer services. They assigned my complaint to a senior adviser. The senior adviser contacted the dealer where I got the car from and made an appointment for them to look at the car. The dealer recognizes that there was a problem however they declined to do anything about it because according to them even though there’s a problem the rust havent ate through the doors yet. I did some researches and there is other customers complaining about the same issue. I’m an very unhappy customer. I paid 16,700 dollars for this car and the car have a factory defect that they wont address. The dealer claim it will fixed it if I come up with 3,100. I feel like I have been ripped off.

From day one this car has had nothing but problems. We brought it to the dealers attention that the rear driver tail light needed replacing while ON their lot to purchase it. Was brushed off (should have been the 1st clue). Continued problems with Navigation unit, Radio, Heater, A/C, Infotainment issues; drive train and/or transmission, door handles constantly breaking and the dealership here in Tallahassee could care less. Have 2 open tickets with GMC and STILL not getting anywhere. Being dyslexic and fully disabled/handicapped; my husband bought this car specific to help me. NOT happy!!

We have a 2011 Chevrolet Avalanche with only 39,000 miles! We are having issues described as follows: When we tap the brakes, the doors activate and then the StabiliTrak light comes on/ service StabiliTrak, reduced power light comes on, check engine light comes on, and the truck idles high and rough and then it starts losing power and is very difficult to go at all. I have taken it to the dealership here WHILE IT WAS DOING IT!!! And they still couldnt diagnose it! Are you kidding? This has been going on for months now. So I call GM for assistance. UNBELIEVABLE how they will NOT help... at ALL! I will NEVER buy another GM product as long as I live! It is the absolute worst customer service to deal with. They do not care whatsoever. Once you are out of warranty, THATS IT! I have read so many complaints here and elsewhere. They are so true!! BUYERS BEWARE OF BUYING ANYTHING GM. If my truck is acting up with only 39,000 miles, GM is junk. YOU WILL GET NO ASSISTANCE FROM GM CUSTOMER SERVICE... AT ALL... PERIOD!

I was preparing my vehicle for across country vacation. I went to check on my spare tire, jack and tire tool. To my horror, it didnt have any. In its place, an air compressor. A useless tool in a tire blow out. I called my local St. Louis Bomaritto Chevrolet dealer. I didnt have any problem with them other than they should have provided the equipment or at minimum warned me MY 2013 CHEVROLET MALIBU DIDNT HAVE WHAT I NEEDED TO CHANGE A FLAT. THE VEHICLE I PAID $27,000.00 FOR. My problem is with GM. What a terrible decision. I contacted GM customer service to voice my displeasure. They wouldnt correct the bad policy. This was my first GM new purchase. What a bad experience... Over my 51 years, I purchased 7 new Fords. I guess Im returning to Ford or maybe a Foreign purchase next time.

July 22, 2019, we (Fiance and I) purchased a 2019 Chevrolet Silverado from Crew’s Chevrolet in North Charleston, SC. Within the first few week, we heard a constant thump coming from the rear of the cab. We took it in to the dealership not once, not twice but three times in order for the problem corrected. We were informed by the dealership that we could file a claim with GM so, we did. It has been a pain ever since. Once filing the claim with GM, we were assigned to a Senior Advisor. After a few conversations with the initial Senior Advisor, we found out they were no longer with the company and no one knew anything regarding the status of our claims. A week or so later, we received a phone call from another Senior Advisor, Tori, who was now assigned to our case. From here, I can’t even begin to describe the frustration I have felt. I have gone round for round with Tori regarding what to do, what’s going on and what to even think regarding our thumping with the truck. A civil engineer was sent to the dealership, a ton of sealant was applied and it is still thumping! (NO surprise there). Tori calls every 2 to 3 days to tell me that there is no update regarding our claim. There is an “Internal Resource Team” that apparently has not responded to her since the beginning of January. I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case. We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM. We want to move on and not have to deal with the constant frustration with GM, Tori and the 2019 Chevy Silverado sitting in our yard. We have to make our payments while we do not feel safe driving this vehicle and have made that extremely clear. When will we get the answers?

They sure dont care about us after they sell the car. Safety recall in my car they refuse to honor because of vin #. Clearly it can be seen with ones eyes. Exact recall but they say no its not in their system? I have it saved in my phone. An official GM site with recall # and still refuse. What a joke and a very sad case. Shame on GM.

I have owned GM products since the early 80s, including 2 Buicks, 2 Corvettes, a Malibu, an Envoy and now a Terrain Denali. This included a full navigation system that listed at over $400. Just over a year after the purchase the navigation system stopped working, but since I did not use it, I did not bring it in to get to get fixed. I did bring it in just past the warranty period of 2 years and they were unable to service it that as the particular service tech that worked on these systems was not in. Finally got it in yesterday, 3 years after purchase and they want $728 to replace a interface control module. Yes its over the 2 year warranty period, so they are correct, but this is just too much. So much for customer loyalty. I have redeemed over $19,000 of the GM Card on new products and now I am cancelling and will never buy another GM product. Currently have over $3k credit on the card and cant use that to fix the navigation system either. This module also runs the ON-STAR system.

Bought brand New in 2011, my wife LOVES it. 2016, Exhaust Manifold & Catalytic Converter cracked. My wife brought it in. Dealer, Goldstein Buick GMC; Albany, NY; was going to charge $3000+ to replace. They Told her there was NO recall with this fix. A third party garage did the work for $1500. I called GMC and was told would NOT be reimbursed because work was done at third party garage. The Rep told me, Wait a Minute, the garage is not Warranted. THE TRUCK is Warranted! Plus, we just saved you Half the Price for the job! Goldstein Buick GMC was going to charge us over $3000! I looked up online and found 10 recalls with the Terrain. My wife found a letter claim form in her glove box. We filled it out and sent it in with the receipt. Still waiting for a refund. One week later; The Transmission & Transfer Case catastrophic, Mechanical Breakdown. Manufacture Defect. 55,000 miles!! GMC-JUNK. Fighting again.

Two weeks ago my engine light came on on my 2004 Chevrolet SSR. I took it in for routine maintenance and to have the light checked. About 10 days later, the Dealer contacted me and told me that they were unavailable to obtain the part needed and consequently, the engine light would not go off. The result of the lights staying on is that I am completely unable to use my eight year old vehicle which has fewer than 80,000 miles! I am unable to get the vehicle inspected, unable to sell it and if I were to drive it and something major went wrong I wouldnt know it because the light stays on!General Motors solution was to give me a list of internal websites? in order for me to search for the part myself. I had previously searched approximately twenty sites and a friend who owns a salvage yard is searching salvage yards for me. I have now searched another 29 internet sites GM provided to me and six salvage yards. When I bought this vehicle, I paid between $50,000 and $60,000 for it. It was the first vehicle I had ever bought by myself (following my husbands death). I am wondering if anyone has experience with suing GM over something like this. I consider this vehicle completely unusable and had planned to keep it until passing it down to a child of mine.

I own a 2013 Chevy Equinox that was part of a class action suit for excessive oil consumption. The suit was settled, but Poage Chevrolet and GM will not honor the warranty. The vehicle was under 120,000 miles when the suit was filed but is over 120,000 by the time the suit was settled. According to the settlement, they should be repairing the engine. However, they are saying that because the vehicle is now over 120,000 miles they will only pay half. I also had a $1,000 repair I paid before this suit was filed. Im not sure how they would expect miles not to be put on during the 5 months of litigation - I still had to drive it. Im disappointed in GM for not honoring the repairs and the dealership, Poage Chevrolet, for not advocating for their customer in this situation.

We are old retired people - bought new 2010 silverado - it has 35,000 miles on it - put new tires on it. They are touring in -- had it to the mechanic today - to rotate tires and a line it -- he called and the tie rods need to be replaced - when we bought it it came with a warranty but we also bought the extended warranty --called gm it expired 5 months ago - talked to 2 diff. women. The last 1 was a smart alec - too bad --- cost me almost 500.00 - yes we are on social security -- and same ON GM - TOLD HER WE WILL NEVER EVER BUY ANOTHER CHEVY. MY 2001 EXPLORER IS BETTER THAN THAT HUNK OF JUNK.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

My Disappointing Experience with General Motors and Leith Buick GMC of Wendell NC. November 10, 2018, my vehicle began to misfire. I had the code pulled and contacted Ryan **, Service Advisor at Leith Buick GMC of Wendell NC, on November 12, 2018 to bring my vehicle for repair of cylinder 2 and 4 on November 17, 2018. By November 15, 2018, driving conditions worsened and I had to take the vehicle earlier than expected to Leith Buick GMC on November 16, 2018. They gave me a loaner to drive while they had my vehicle for service and repair. By November 20, 2018, Ryan ** confirmed the misfire was on cylinder 2 and 4, along with other mechanical issues found. Ryan ** gave me pricing for all of the repairs and we discussed options for a possible trade. He forwarded my information to a sales representative, which whom I met with on November 23, 2018.After deep thought and discussion, I declined to trade down to a 4 door sedan with higher payment and authorized cylinder 2 and 4 to be repaired only. November 28, 2018 the repairs authorized was implemented and paid in full. March 3, 2019 my vehicle began to misfire again. I had the code pulled and found that the misfire was on cylinder 2; one of the same cylinders that Leith repaired November 28, 2018. March 4, 2019 I contacted Ryan ** to discuss the issue and to find out if the parts were refurbished that was put on the cylinders because it did not last.Ryan ** stated they were not refurbished parts, but that they could have been bad. He stated that I could bring the vehicle back to them and they would repair it. I refused to put the vehicle under additional stress to drive over an hour and a half for to have the repairs done again. Ryan stated being that the repairs were under warranty; I could go to any GM dealership to have it repaired that was closest to me. I called three GM dealerships in my area: David Westcott Buick/GMC in Burlington, NC; Flow Buick GMC of Greensboro, NC; and Bill Black Chevrolet of Greensboro, NC. All were busy and stated that they would have to keep the vehicle for at least three days and did not have a loaner available for me to drive to get back and forth to work. So, my only other option was to purchase the parts and have the vehicle repaired by another mechanic.March 7, 2019, I purchased the parts and instructed the mechanic to save the engine ignition coil and spark plug on cylinder 2 so that I could take it back to the dealership. The mechanic repaired what I asked and gave me back the coil and spark plug. To my surprise it was not a Bosch coil. It was an aftermarket part that did not match the invoice. April 10, 2019 I changed cylinder 4 coil and spark plug. I asked the mechanic to again give me back the coil and spark plug. To my surprise cylinder 4 coil was aftermarket as well.April 19, 2019, I took the parts back to Leith Buick GMC. I spoke with Ryan ** about the issue. Ryan ** denied that that they put the parts on the vehicle. He stated that I did not know and they could have come off of cylinder 3 and 5. He berated me with questions on what side of the engine it came off of, left or right. He said the parts they use are Bosch and showed me one as an example, pointing out the difference in the part. That the parts they use have part numbers and the part that I brought back did not. He would not listen to me at all. He kept saying that because I took the vehicle to someone else for repair there was nothing that they could do. I reminded him of our conversation March 4, 2019 and that I tried to do what he said and enlightened him of the outcome from it. He also stated that maybe I brought the parts to him. I told him that I did not bring the parts to them and the only parts that I took to them that they did not put on was the intake cover gasket.Ryan was still not willing to listen to me. He claimed I hollered at him, which I did not. My voice became firmer because he was still insinuating sublimely that I was lying about the parts. I was merely trying to get my point across to him and was getting frustrated because he was not listening to me and insinuating that I was telling an untruth. I told him that I was not a mechanic but I knew what I purchased and had repaired. I told him that I was not going to drive over and hour and a half for a lie. I told him that those were the parts they put on that was taken off and that I wanted a refund.At this point, Ryan ** took the parts from his desk and placed them outside his door onto the sidewalk and told me to get out of his office. I told him that I would leave his office, and he sat back down in his chair. I told him before leaving that he knew they put those parts on my car and that they were no good. He then got up and walked away. I told him that I was going to have an investigation in their place of business to look at their records as he was walking away and then went outside to retrieve the parts placed on the sidewalk. I went back inside the dealership to find Ryan **. He was standing at a window to the billing office. I let him know that I was going to send the parts to the CEO of GM. 4/26/2019, Mailed failed equipment taken off of cylinder #2 and #4 to CEO, Mary Barr of GM. 5/6/2019, Spoke to Matt with GM Executive Office. He confirmed receipt of packaging and letter. He took down all details.5/8/2019, Spoke to Matt again with GM Executive Office. He stated he spoke with the service manager at Leith and the service manager assured him that they only use GM approved parts. The service manager stated that I was shown the parts they use. He stated because I did not take the vehicle back to them it could not be verified by GM that that they actually did it. He stated due to the age and mileage of the vehicle a loaner would not have been made available to me to drive. He stated that because the vehicle had previous owners that the parts could have been put on by them. So from all of the facts Leith Buick GMC of Wendell NC was not going to refund my money. I was told that if I had called the 800 number that maybe they could have worked something out. Matt also stated that they would have everything on file if it something more should come of this and that he would now consider the case closed.Matt with GM Executive Office, sided with Leith, their authorized dealership and basically said in not too many words that I was telling an untruth as well. Leith billed me for parts they claim they put on but never did. The parts that came off did not have the part numbers stated on the invoice. In closing, I am highly upset regarding the way I was treated and for the blatant disrespect shown by Ryan **. I feel if I had been a man of any race or a ** woman, he would have shown more respect, patience and listened to me. He would not have insinuated sublimely that I was lying. He would have immediately taken action to resolve the issue and apologized for the error. But because I am a ** woman, he felt he could disrespect me, talk to me any kind of way and sublimely call me a liar. As much as I like my Buick, I have decided to trade it for another make and model, namely their competition. I will not patronize a company that treats their consumers that way and call them liars sublimely.

As GM is fully aware of the noisy leaf spring issues with 2014-2018 Silverados and Sierras, BUT refuses to do anything about it. Talking to the local dealership (Davis Chevrolet-Gainesville, FL) was a real joke and of course getting an actual person to call back from Chevrolet Customer Assistance 866-790-5600 Extension: ** is a real joke. Always been a Chevy fan, my whole family has, but will shop for a Ford next time. What happened to a company that actually backs their products?!!! Lets be sure to outsource more so we can get more crappy products.

Sad... to say the least... my family like many working paycheck to paycheck. I took our Truck a 2011 in for a tapping sound in engine. It was driving just fine. That made all kind of false claims. 1st aftermarket parts in engine they could not prove. 2nd they claimed that a engine treatment I had a year ago broke my piston. My Truck only way I have to get to work. They told me I needed a new engine rebuilt one for $5,000 or a new one for $12,000. They said the aftermarket parts and engine treatment I had voided the warranty. My Truck was towed from their location to a Auto Center where I had an auto expert look at my Truck. He stated they destroyed my engine. I ask him if he would sign a affidavit. He did. Stating that this dealership destroyed my engine and did other damage. I have a GM case number. My guy has all the affidavits to question anyone about this issues. I have spoken to him once in three weeks. Emailed and scanned and Faxed documents and instruments. No answer, no help... keep waiting... keep waiting... rent a car $800 a month plus keeping truck payment current is killing us. Cant last much longer. Single dad need help...

Bought 2019 Trax 2/8/19. Month later recall letter. Called GMC. told vehicle is unsafe but I could drive it, and they didnt know when parts would be in. I just had to wait till GMC figured it out! I told GMC I did not want a vehicle coming out of the gate with wheels issues. They first spoke of buy out, then I was told they are not going to accept the vehicle back! Since then I have gotten 2 invoices one stating VEHICLE NEEDS RE WELDING OF RIGHT AND LEFT ARM. Took vehicle Friday and was told it didnt need a fix. Questioned them about their finding, and their manager said he stood by his mechanics report. Took it back to dealer who said it was needed. They informed me that they had to take vehicle, and that the other dealer called it wrong. Incompetent mechanics/and putting UNSAFE VEHICLES on road, tire issues? Not acceptable. I will be speaking to an Attorney. I dont want this vehicle and I will take measures, No one forces me to take a used car, sold as new, but work already has to be done! This fix will only last till warranty is up, and then all cost to me! I dont trust anything coming from GMC. Mechanic put me back in the road with a false safety report! 2 different invoices!? Wow.

I have a 2018 Chevy Trax awd. On 8/4/21 my engine died. We assume as they really havent told us yet what is wrong. We had the car towed to our dealer Outten Chevy in Hamburg PA. Immediately they started coming up with reasons to void the 5 year, 60,000 mile power train warranty. They have used several excuses from wrong oil filter installed even though according to websites it was the right one, to low oil even though it was fine until the incident and then started leaking oil on way to dealer on a flatbed. It is now 11/15/21. More than 3 months and my car is sitting at the dealership and we are yet to hear from GMAC. We have sent them a certified letter, when we call we leave voicemails and cannot get ahold of anyone.The dealership told us the tube to the turbo melted but would not say if that caused the engine issue. They offered to replace it at a cost to us but said may not fix the issue. Sounds like a flaw to me but GMAC is not recognizing this or covering under their warranty. How can a 3.5 year old car engine blow when we maintained it and was driven with care. I cannot believe that we are having this much trouble for a company to stand behind their product. Not only is the dealership doing nothing but GMAC doesnt seem to want to do anything either. I work two jobs and have had to rely on friends and family to borrow cars as they could not even provide a loaner car to me. I am still paying payments and insurance on a vehicle that has been sitting on a dealers lot still waiting to be diagnosed because they are not looking into it since they cant seem to get it covered under the warranty.What is wrong with this world with businesses not standing behind their products and doing the right thing. We come from a long list of Chevy/gmac owned vehicles from a 41 chevy coupe to a 2020 Gmac Denali and numerous in between and never ever have had an issue like this. I simply cannot believe it, but it is causing us to rethink about buy Chevy/gmac. I know I read reviews and I hope that this may help someone else in the future when considering to buy a Chevy/gmac be careful cause they may not stand behind their product. As for me, I will be continuing my fight for them to do whats right and fix my car.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it… EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

NEVER Buy from GM!!! I purchased a 2019 Silverado 3500 and reported transmission issues and funky dash issues from the first week I owned it. The truck was in the shop 9-11 times in 8 months. Corporate case manager was useless and did nothing but say, sorry!!! Truck would surge when in regen mode.. radio would be stuck on full blast. Clock wouldnt hold correct time or sometimes go backwards! GM was happy to take my money but fixing the truck... NOPE! After it ran into my camp trailer twice and putting a hole in the back of my garage wall it was a safety issue for my family! Dealership did everything they could - no issues with them! They even submitted a request for GM to buy the truck back. GM said no and they wanted to waste more time working on it. I ended up trading it in before it ran someone over. Now GM says you dont own it any more so we wont help with any cost... GM DID NOTHING during the 8 months it was in the shop. Why start now. I was told every step GM is here for you. NOPE! all I got was, were sorry, and we will get back to you. 1 week, 2 weeks later nothing!!! We will get you free oil changes. Nope! Never completed a thing they said they would. If I could give -1 star I would!

I currently own a 2015 Cadillac Escalade which I have owned since 2015. We recently discovered a water leak on the drivers side second row on the roof where the seams meet by the back door, the water has leaked down the inner panel affecting the seat belt causing it to lock out. The entire carpet from the second row to the third row was wet producing the smell of mold. After taking my vehicle to two different Cadillac dealers they found the leak we had already discovered. General Motors has denied the claim made by the dealership, they are not taking accountability for their faulty vehicle and supporting us the consumer who has trusted them to produce a high quality product worth the large investment we made. I am beyond disappointed in General Motors and the poor customer service we have received from them. This issue is 100% a manufacture defect, we did not cause this issue to occurs and now we are stuck with the cost of the repair and breathing in the mold which is a hazard to myself and 3 young kids health. I am appalled at the lack of support from General Motors. I bought a Cadillac expecting a high quality product and high quality customer service which is not at all what we have received. I am truly disappointed.

My 2013 GMC Terrain has turned into the worst investment I have ever made. The abs light keeps coming on along with the stabilitrak light. When this happens the abs activates and the car doesnt stop well. Also this error code shuts off the all wheel drive. This is a major safety issue and when I brought it to the dealer they said its a bearing and the hub needs to be replaced at my cost. So when I called gm I spoke to senior service advisor who assured me they would contact the dealer and assist me with the cost.After some 30 phone calls Mary sr#** never returned my call nor did she contact the dealer. So I called and spoke to someone else who told me that gmc was not going to help me and that I could not escalate the problem any further. I drive my kids around in this car and due to the safety issue I have no choice but to get the repair completed at more than $400 cost. I think the service is the worst part of the whole thing. I will be sure to tell everyone I know not to buy from gm, they do not care about their customers at all. My next car will be a Honda.

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

Like many GM SUV and truck owners, my dash has cracked in multiple places. Even though my vehicle is out of warranty, I decided to contact GM Customer Care to see if there is a recall or resolution. It is obvious that this is a chronic problem for several year models. My first contact consisted of sending an email from the GM Customer Care website. I received a confirmation, then had to provide a lot of other information so they could properly review my problem. After a week of not hearing anything from GM, I called them only to find that my claim had been closed. When I inquired as to why it was closed, I was told that the person handling my case must have closed it. This required a new case to be opened, repeat of the same information, etc.About a week later I received a call from GM Customer Care to tell me that they had contacted my dealer and are waiting to hear back from them to see if they have a resolution. I would have thought that the dealer would have to contact GM to see if there is a resolution. A week later I received a call from GM Customer Care telling me that the dealer does not have a resolution for this problem so nothing will be done to fix the cracks. I then wrote this email to Mr. Dan Ammann, President of GM:I am reaching out to you because of a problem with my Denali. I have made several calls to customer service and they have no solution for my problem. The dashboard has cracked in three places... at the instrument panel and at the airbag panel on the passenger side. I would expect better quality on a top of the line GMC product. There are many articles on the internet concerning this problem and it appears that there are thousands of people having the same problem. I also see on the internet that GM has no plans to recall or provide any solution to the problem. As a loyal and long time GMC customer (This is my 4th Denali and 6th GM SUV), I expect more from GM. I found it interesting that GM Customer Service has to contact my dealer, Allen Tillery GMC in Hot Springs, AR, to find out if they have a solution to the problem. I would expect that GM would be the authority, not the dealer.This morning I received a call from GM customer service advising me that they have contacted my dealer and unfortunately, the dealer told them that they are not providing any solution for this issue. This caused me to attempt to contact you directly. As President of GM I expect you to be the person in the know. If you are not aware of this problem, I want to make you aware of it, although, since a number of lawsuits have been filed, I would expect that you are very aware of the problem. My question for you is what is GM going to do about all of these cracking dashboards?I am currently looking at joining one of the existing Class Action Lawsuits against GM or filing my own lawsuit to get a resolution. If there is no resolution through my contact with you or through legal routes, I cannot, in good conscience, ever buy another GM product or support my local GM dealer by buying from them or using them for service. Please feel free to contact me with any questions. I look forward to your quick response.Surprisingly, Mr. Ammanns email is blocked by GMs servers, so the email will never reach his eyes, unless someone at GM happens to see this review and gives it to him. The odds are about the same as winning Powerball of that happening. I also copied the email to my local dealer Allen Tillery GMC with no response. It is my opinion that GM has reached a size that they dont have to care about customers or more importantly, returning customers. It wasnt too many years ago that we, the people, were bailing them out. How quickly they forget. GM products will no longer be considered when I shop for my next vehicle.

I am absolutely stunned by the way GM handled my case. Yes, my car was out of the 5yr/100,000 mile warranty. Only by 2 years. Car ONLY had 55,000 miles on it, before the transmission went out. After 55,000 miles!!! Yup, you guessed it, GM wants me to eat this one in $4,000 in repairs!!! GM is a joke. Didnt even offer to help compensate, no discount. NOTHING. I will never buy another Chevy EVER again. I will also warn others to steer clear of Chevy. Worst experience ever. Not to mention they provided parts/equipment to the German army in WW II. Makes sense now.

My transmission failed in my Saturn close to 100,000 miles. I bought a remanufactured transmission from GM which cost over $5,000 dollars. Over $1,200 to install. Lasted 16 months and 9,400 miles. GM/Saturn said Im over the year so although Im so far under the mileage they said sorry cant help you. 9,400 miles for over $6,000 dollars. They are selling us defective items and stealing our money. Shame on them and I hope all future consumers boycott GM. They could care less about you and are ripping us off. No more GM products and Im spreading the word to all friends, family, and any way I can get the word out. Everyone I know cant believe how they treat people. Shame on all of you and I hope no one is stupid enough to bail you out again. You dont deserve it.

My Chevrolet Silverado (High Country) 2014 had only 61 miles when my engine seized. I have done routine maintenances on the vehicle since I bought it. (Records were sent to GM & Dealer.) The powertrain warranty completed the 5yr coverage on June 3 and this happened July 24th with 60-61k miles. Still now they want us to pay a large amount for something that they cant yet find the cause. Ive been trying to reach GM, to get this covered under the warranty. This vehicle technically was still covered!!! Today is Aug 16th and still have not heard back from this company. My car has been sitting at the dealer this whole time - this has been so frustrating. They need to hire more people to handle these cases. Never again purchasing a GM vehicle.

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.

I paid thousands for the GM extended warranty protection plan to get denied on a catalytic converter that is shot. The vehicle is 2 years old and under the federal emissions act warranty and even under my extended warranty. Nowhere on that protection plan paperwork states this would not be covered. I called GM direct and got a run around stating the vehicle was used and that is why it’s getting denied. Then their next excuse was in their records I was a third owner of the vehicle which is not fact. Im the only owner of the vehicle. Then I get “We cannot help you due to you exceeded the miles by 6K so sorry.”Now I have a bill in the thousands after shelling thousands out upfront first so I would be protected from incidences like this. My vehicle is a 2014 Chevy Cruze with 86K miles. I purchased it certified used with 8k miles. I have an extended GM warranty that covers up to 108K miles. Instead GM and the GM Extended Warranty Protection Plan denied my case. I am now seeking the attorney general. Also GM refused to give me my case number.

It has been 3 months since GM has classified our truck as a lemon, and still do not have a replacement truck. After complying with documents 3 times to Henry and getting little to no help we were turned over to Sean who has only been slightly better. If you ask to speak to his supervisor first he will then call you back, then today being told by Sean that he contacted the Dealership about ordering us a new truck, then checking with that dealership and being read the emails from Sean this was not the case. I was told that we had to find a like truck and send the VIN # which I have but the truck is sold by the time Sean gets around to replying to the emails I send. This whole experience has caused extreme hardship as I need the truck to tow our trailer to Houston for my Husbands cancer treatments and it has been a financial burden driving and paying for Hotels as well as compromising my Husbands health by staying in Hotels, etc. All we want is a truck to replace the Lemon Truck we have so I can keep my Husband safe in our own trailer.

We got a 2008 Pontiac Grand Prix in Aug. of 2009 from a dealer, not a GM dealer. It had 36,000 miles. We took a trip over to Ohio overnight, checked into the hotel, got dress to go check out their Casino. As we was driving on the hwy the car lost all power, had a warranty on it. Got in touch with the warranty company and they told us that we had to take it to a GM dealer for repairs, so we had it towed to one that night. We got up the next morning called the dealer to let them know what was going on. They called the warranty company to let them know the issue with the car. At that time the warranty company told the dealer it wasnt covered.I got in touch with the lease company to see if they could get the problem taken care. NOT. Come to find out the the Ignition Control Module and Coil Pick went out. We had to pay $706.00 for repair. Now since GM have recalls on the ignition switch I said let me find out about this issue we had, they are telling me that not all 2008 Pontiac Grand Prix are in the recalls. They also stated that if the car over 100,000 miles on it that they dont pay for any repairs and recalls so I told the lady at GM @866-790-5600 that I would be speaking with an attorney about taking them to small claims. She told me that the call has been ended because I said to her that I will be talking with one about this issue. Also we have issues with our brakes, airbags, power steering, and lights.

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.