Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

I purchased an HVAC system in 2013, which broke before it was even 2 years old! The repairman mentioned that he had to completely refill the refrigerant because it had all leaked out. He said that it leaked out because the units factory weld joint was faulty, causing the refrigerant to leak out. He mentioned that this absolutely should not happen to a system that is this new. He mentioned that I should contact Goodman for reimbursement. I contacted customer service, who asked that I submit a letter with the serial number of the unit and a copy of the repair bill for reimbursement. I received a reply via letter, which was very obviously a canned response, telling me the same thing I was told on the phone, that the warranty does not cover refrigerant, labor, etc. Only parts. The company stated in the letter, It is impossible to predict the life of any one part. That tells me that the design, test, and quality assurance divisions are severely lacking. Goodman obviously does not care about its products or customers. Im still waiting on a return call from customer service.

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.Ray- the boss and owner-and those that came out were nice and they did try to fix it. It’s not the company but the product. I hope we never ever have to buy a FRANKLIN AC ever again. We had a TRANE for 15 years and never had a problem with It until about a year before we got the FRANKLIN. Sales person assured me that FRANKLIN is better than a TRANE. We did let the manufacturer know about this and they noted this and gave us a case number. They put in a hard start kit which seems to be working for now. Manufacturer said not all units need that. Uh, why didn’t they just include this from the beginning!! This has been a true nightmare. Dena **

3-ton package unit, 16 SEER - Shortly after the unit was installed, we noticed water draining on our wooden deck. The unit was not placed on our deck, but it butted up against it. This was in June that it was installed. It is Nov. 9, 2017, and it is still drenching our wooden deck when the air conditioning is on. The company has tried everything they know to do, and they have spent hours and hours and hours here with many calls, 12 different techs.The guy yesterday and another tech said the unit is a poor design. The insulation was removed and was dripping water like a pitcher of water pouring out. We have condensation on top of the unit and rusting in one corner. We have not paid any money for all the hours and things they have tried. Next they are going to lift the unit and put in a drain pan. My husband is concerned that the water is still going to be a problem, and with winter coming, we will not be using the AC until spring to see if it is fixed. Goodman has been no help. NEVER gonna buy a Goodman product ever again!

My new Goodman heat pump lasted almost a year before losing the freon. Multiple repairs failed. Goodman will not honor the warranty, and I dont want to hassle with legal issues. Looking for a new unit after only 2 years. I will not purchase Goodman products again.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

Brought a unit from Goodman on 3/7/17. Installed the unit for my customer on 3/9/17. On 3/11/17 they had to evacuate from their home because of the smell because the heat exchanger is bad. Also the children got sick and the parents got headaches and had them for 3 days. Goodman said they couldnt give us a new heater and the homeowner no longer wants this furnace in their home. They do not want no tech from Goodman at their home. They want to be reimbursed. The Manager Michael ** was the most unsympathetic person I dealt with in my life. Instead of just reimbursing the homeowner he is making it difficult for them. He wants us to pay a tech from Goodman to deem it bad when we purchase the unit not even a week ago. I will never recommend Goodman to any of my customers and homeowners and I have been doing heating for over 25 years and I know what I am talking about. Do not purchase a heater from Goodman. They didnt care about children getting sick and they had the homeowners without heat for 5 days and will not reimburse them with their money. I am appalled they only care about one thing taking money from customers. They didnt try to help at all. You will never see our business again. I also suggest to you Michael ** learn how to be a manager the way you handle this situation is uncalled for.

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. Its turning out to be a nightmare; chickens are coming home to roost! Its the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but cant get coil.

I am very frustrated right now. My American Standard unit that had been working great for 17yrs finally died 3 yrs ago. It was replaced by a Goodman AC unit and heat pump. My HVAC guy said they were a good system so I trusted him. Now 3 yrs later the heat pump is not working and have to keep the gas furnace on emergency heat. I have contacted goodman with no help of a tech person to come out and check what is going on. It's still under warranty but I do not want to pay for a service call when the unit is only 3 yrs old.

Had a Goodman GSZ14 Heat Pump and Air Handler system installed in my house. The units ran trouble free for about four years. Last week the house lights would randomly flicker, yesterday the Heat Pump stopped working. The repairman found that a wiring bundle was ty-wrapped to a coolant line and the vibration of the system wore through the wire insulation and shorted out on the coolant line and arced a hole in that line causing the coolant to escape and shut down the unit. The wire was on a high voltage circuit so every time it shorted out, our house lights would flicker.

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

We bought a Goodman GMV95 2 stage gas fired unit warm air furnace about 5-6 years ago. Supposedly top of the line and would last. Last night it stopped working and now has a burnt spot in the circuit board and gas valve is stuck (so no heat). Despite being within the 10 year warranty it is not covered by their warranty because it didnt get registered. Guy was a real ** on the phone. Warning all potential customers - AVOID this company.

I closed on my home May 2014 and purchased your product Model: GSZ13421AG Serial:1403135510. This product is almost new and only 2 years old. It has been determined that it has a faulty piece. I feel as if I have no recourse and am stuck with this faulty product. The air conditioner is defectively designed and cracked resulting in it leaking refrigerant, thus making my unit entirely inoperable unless I pay 750.00 total. As a result, my electric bill has increased because while the unit was leaking, it required more power for adequate cooking. Because the leakage of the refrigerant from the evaporator coil left my unit completely ineffective, I am forced to pay 750.00 in total repairs to address the problem fully which will take 2 weeks.Worse, today I had to pay 79.00 for a leak search out of my pocket to determine why your product is not functioning as promised by your company. I had to pay 75.00 for the visit and 190.00 for refrigerant. Worse, I have to pay 425.00 in labor next week to have your item repaired, the bill is at 750.00 plus at this point. I am outraged. This is ridiculous. Im told that it is tough and I should pay or my house will be hot.

In 2020, I purchased a 16 SEER Air Conditioning unit and a cased evaporator coil after the coils on my old Carrier unit (which I loved) failed due to age. Since the new coil required an updated refrigerant, I decided to replace the AC unit as well. The installation went smoothly, and the unit (although failing to cool quite as well as its predecessor) has been functioning without issue. Fast forward to last weekend, when I received a letter from Goodman, stating that they were issuing a voluntary recall on their evaporator coil drain pans (“under abnormal conditions, the drain pans may overheat, deform and melt, posing a fire hazard”). Of course, whenever I see the words “fire hazard”, I sit up and take notice. I immediately contacted Goodman and found out that my unit was affected. Initially, I was impressed that they quickly sent out a replacement kit - which took only a couple of days to arrive at my home. But unfortunately, my experience has accelerated downhill from there. Goodman provides their own technicians to effect these types of repairs - apparently because these dealers are willing to complete the job at a rock bottom price. As a homeowner, I have specific vendors that I have trusted over the years who know me and my home, and I would prefer to have the repairs effected by the HVAC company that has performed my service for many years. Goodman does allow for these “third-party” repair preferences, and my HVAC company was able to price out the job. Unfortunately, when they filed their claim with Goodman, they determined that only a nominal amount would be disbursed, and that the balance (which was over $600) would have to be covered at my expense. Think: “You totaled your $40,000 vehicle, and the insurance company is only prepared to issue you a check for $20,000”. Since discovering that I am on the hook for $600+ in order for Goodman’s problematic part to be repaired correctly (and which I would think they would want to avoid fixing “on the cheap”, since they apparently didn’t get the original design correct in the first place), I have tried every avenue I could think of to avoid having to foot such a large bill myself: 1. I talked to my HVAC company to determine if there was any way they could affect the repair for less. Nope. Replacing the pan will require removing that coil, and that’s a two-man job. 2. I called Goodman’s recall department (which - although staffed by friendly people - is really just a call center). They said they couldn’t help and directed me to the main Goodman number. 3. I called the main Goodman number and was told that they have technicians that have agreed to the rock bottom “you get what you pay for” price, and that if I don’t want to use one of those, I’ll have to pay the difference myself. Gives new meaning to the term “paying customer”. 4. I asked what this rock bottom price was. After a brief hold, I was told that Goodman cannot release the actual amount of the rock bottom price. 5. I asked to speak to a supervisor. After some recalcitrance, I was finally connected with said supervisor, who rendered the same explanation. In essence: “You have to use one of our techs-who-you-have-knowledge-of-and-cannot-vouch-for-the-quality-of-their-work-and-oh-by-the-way-they’ve-agreed-to-do-the-repair-for-the-rock-bottom-price-that-we-won’t-tell-you-what-it-is or else you must pay the difference yourself”. 6. After thinking about things, I decided to try to vet their list of vendors to see if I could indeed go with one of them. I called Goodman back and was immediately told that Goodman doesn’t release the names of these vendors. “You can go to our website for a list of certified Goodman vendors, but there’s no guarantee that the one you call is the one that has agreed to do the repair. And oh, by the way, our process is not for you to call them. They will contact you when they are able to fit you in to the 500,000+ repairs that have to be made”. Needless to say, at this point, frustration levels were through the roof. Continuing... 7. I opened the Goodman website and found a list of certified vendors - scrolling through them and using the point-and-click method, coupled with “they have a nice sounding name” to pick one at random. I found a vendor after a few minutes, checked their reviews (they were good), and called. I was immediately connected to a receptionist who promptly dropped my call. I called back, got the same receptionist, and was able to talk for about 30 seconds before she dropped my call again. 8. I called a second vendor and was told that they weren’t sure whether or not they did Goodman recall repairs. They would get back with me once their service manager had an opportunity. No call came that day. 9. I called my home warranty company to see if they could help with my $600+ passed-along-to-customer cost. They were very nice, and nicely told me that my warranty does not cover manufacturer recalls. So, that pretty much brings the saga up-to-date. I absolutely loathe feeling so defeated, and have pretty much resigned myself to paying $600+ to correctly repair Goodman’s defective manufacturer part. This was my first Goodman unit, and - one thing I can absolutely promise - it will definitely be my last.

Im a lic a/c contractor in Florida. Sold many many systems for over a decade. I stopped selling this product or Amana which is a Goodman air handler with a Amana sticker. They have become a nightmare for me and my customers. Since 08 I can not believe how many leaking coils and replacement coils with same problem a year later. They used to make a decent affordable reliable unit. They have made for many upset customers with constant breakdowns and costly repairs. They are now owned by I believe a Chinese company and like everything from China is pure **. A good warranty is their selling point but when a leaking coil cost 800 in labor and gas and goes bad year after year it means nothing. Dont let any contractor talk you into it. Its cheaper for a reason. Decade old contractor that now wouldnt put a goodman a/c in my enemys house. Unreliable cheap Chinese crap. Buy American.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

On 6/7/19, my 11 year old Goodman Furnace had a near catastrophic overheating which melted the main control board and ruined the entire interior of the furnace with a putrid smelling black carbon dust. After sending photographs and a detailed report from the professional installer, who has only seen such a near fire twice in his 30 year career, I was told by Senior Management, “There is nothing we can do since you are 12 months out of warranty”!After discovering that Goodman had underreported major fire issues with other products in the past and was fined by the US Consumer Product Safety Commission, I have decided that I want nothing to do with this company and their utter dismissal of my complaint and request for some assistance with a completely unreasonable $4,000 expense. This highly dangerous and unusual failure of a product without any company empathy or concern, after a vigorous outreach on my part, warrants this review and a refusal for anyone who is considering putting their lives in this company’s hands, to enrich this multi-billion dollar company any further.

Ever since Goodman HVAC was installed a year & a half ago, it has never worked correctly. It blows cold air in the winter and warm air in the summer. It runs constantly when its hot trying to keep up but it cant. The company who installed it has checked it several times & always come up with an excuse and/or says its working as it should. Dont waste your money.

I had an old furnace, but it stopped functioning during the last winter. I decided to try a Goodman furnace as recommended by one of my brothers. The GCVM96 model heats my house quick, and my gas bills have gone down by a noticeable margin. I am yet to do any repairs on this model, and I don’t expect to do any repairs soon. If I am to buy again, I will, of course, buy Goodman again although the prices are a bit high.

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.Goodman seems like they have poor quality control for their systems and refuse to help. I called the manufacturer and they blame the installation company and to contact the distributor about any complaints. Since the parts keep failing, I would say its the manufacturers fault, not an installation company or distributor. They also have poor customer service. The person I called was Debbie. She was very rude and not helpful at all. She seemed like she didnt want to hear my complaint and not help me. She told us to call the distributor and that was it.With poor quality control and poor customer service, I would have to say this is, by far the worst company I have had to deal with and never will again. Reading all the reviews on here, I am starting to consider legal action against GOODMAN. There has to be some laws protecting consumers against such practices that GOODMAN conducts.

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you dont intend to keep. Ditto That!

On 06 March 2009 Reliable Home Comfort, installed me Goodman A/C in the leaky condenser. On 04.08.2010 RHC has reinstalled me a new unit A/C # as above in which again a leaky condenser. Then RHC refused further repairs and went out of business. Throughout this period until today the Goodman A/C was not working. On 09/06/2015 Ryno contact with you and it turned out that replacement warranty will be more expensive than the new A/C. RAYNO me a new Guardian A/C has installed for what I paid. Im on a faulty Goodman A/C lost only the money. I have a garage broken air conditioner and your guarantee for him. I am the unhappy and feel cheated, and the neighbors ask what a horrible business this Goodman. Please return the confirmation e-mail. Goodman does not respond to complaints. Maybe Goodman my complaint from you adopt.

I bought a house in April 2019. The house has been remodeled including a new a/c unit which the guy who flipped the house Installed. Goodman has not worked with me on warranty. I have replaced the capacitor 2x in 5 months for a 2018 a/c unit.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

Three year old 14 SEER heat pump developed a condenser coil leak. They warranted the part but not labor to have it installed. I had the new coil installed on a Friday. By Monday the coil drip pan developed a crack and was leaking water. Goodman was called by the installing A/C company for a replacement part and asked them to cover the install due to their part being faulty. Goodman refused to help or cover the labor cost. DO NOT BUY A GOODMAN! I’m cutting my losses and getting a better system from a company that cares about their customers.

Buy another brand. This AMANA unit has a ten year warranty and the condenser stopped working after 8 years. Goodman refuses to honor the warranty. They sell crap and then don’t warrant their crap. DON’T BUY GOODMAN/AMANA! Buy a Trane or any other brand! I bought a C/A unit in 1982 and sold the house in 2016 and the condenser/compressor was working just fine after 34 years! This junk quit after 8! The cost was $6840.00! And no warranty! CROOKS!

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. Ill never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

I purchased the extended warranty through our local One Hour Heating and Air (now out of business). This covered a total replacement installation in 2009 of: a Furnace/Coil downstairs; heat pump/air handler unit upstairs; two outdoor units. Evaporator coil sprung a leak last week and I checked my warranty online and on the phone w/ Goodman and they confirmed my coverage for parts and labor. Called one of their authorized Asure techs and he came out and told me the coil wasnt covered.Everything (all serial numbers for furnace, heat pump/air handler, two outdoor units) was covered and registered EXCEPT, they had no record of the serial number for the coil. They all start with similar #s (0905, 1001) yet that one serial number for the coil isnt among what they have. Im beyond angry, especially after reading that thats the part that may have been defective upon install!! *sigh* They said the only recourse I had was to present them with a RECEIPT from 2009 showing that coil on there! After confirming the furnace was covered online, I didnt even consider keeping the receipt. Lesson learned there, I suppose. I will be calling them back today and try and dig a bit deeper. This is ridiculous.

I had their 97% AFUE furnace installed in my house in April 2018 along with a Ecobee thermostat. The system worked fine for the first season (winter 2018) but had starting issues winter 2019. The furnace tries to start but could not make the solenoid valve open - E0 H A 8 error code was displayed. The installer came back and somehow managed to make it work. Come winter 2020, same starting issue and the installer changed out the solenoid valve to make it work. Come winter 2021, one more change of the solenoid valve but system stopped working 2 weeks later. Please pay and install Goodman products if you are lacking action and grief in your life.

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.After many calls to Goodman, they sent a factory Rep from Iowa along with a rep. from Lute Supply where the unit was purchased. The rep found a short in the high pressure limit, a Hard start was added to the heat pump and the unit worked fine for about 6 months. At this point I have $750.00 invested in service calls. The unit failed again in August 2016. Service was called again and the run capacitor was replaced. Service call $313.00. The unit ran fine until 10/25/17 when the heat pump stopped. Service was again called and I was told the unit is leaking and coil needs replaced. I have 13 service calls on this unit at a cost of $1800.00. The unit is coming out, I would never recommend Goodman products.

Purchased a Goodman heat pump and air handler 09/09/08. I called Goodman and verbally gave them the serial numbers of both units and I also sent in the warranty card as well. 2013 unit started leaking freon so I had it topped off and the unit ran fine. 2015 leaks got worse so I called Goodman and they stated I sent in the warranty card 05/15/09? Data input error perhaps or did this happen when they cut over to a new system? Found out they did put in a new system but dont know when.Spoke to a male CSR rude and abrasive refused to let me talk to a supervisor but finally caved in. Spoke to Hema and she stated they had the serial # for the heat pump but no air handler so no warranty on the handler. Told her I called and mailed in the warranty card then was told they do the data input and then the cards are thrown away. My word against theirs? I thought the customers was always right? So much for that theory! I have called several times after that, no return calls. Theres a surprise! Although Hema was helpful but still no warranty.I like the unit and have very little problems with it until the leak, and now the warranty. What is the point of having a warranty and then not to honor it? So now they think I will get stuck with the bill... wrong! Got things to do and people to speak to about the warranty issue. This is just bad P/R on their behalf and I am sorry they are taking that stand. Will I buy another Goodman unit? Maybe not because of this warranty issue.

Evaporator coil went bad after 3.5 years (known issue) with Goodman search the web for complaints. I have a 10 year warranty after fighting with Goodman on registering the unit for a new house. My HVAC guy files for warranty. The approval took a week then it took Goodman another week to inform as to COVID19 we are backed logged and dont know when the part will be in stock.Given the amount of people who have the same issue with Goodman one would expect Goodman to have this part in the warehouses. Sadly no warehouses have the part and what was in stock as to the known issue with summer starting those in stock were taken. I have never seen an HVAC system have this issues after 3.5 years. My parents had an Amana hvac from 1980s which was replaced in 1999 that ran with no issues which came with the house. After my 10 year warranty now 7 years left is done if I have issues I will get a Trane with spending the extra money so I do not have to worry about odd issues occurring.

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

17.5 SEER 3 Ton unit, ComfortBridge Technology, Honeywell 9000 Thermostat (Total Connect Online/Smartphone AC Management), 10 year Extended Labor Warranty through Goodman, 15 feet of ductwork replaced in the attic, all City permits and State tax included. Excellent local company found on the Goodman Website.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

All I can say is, I had a York system that was 20+ yrs. old, and the original condenser fan. And my new Goodman unit has a condenser fan that is louder than my old unit. Maybe Goodman needs to put more $ and effort into research and development. If I had known, would never have bought a Goodman.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

We purchased a Goodman HVAC 3-ton GSZ130361BC in April 2012. In June 2014 we paid for 3 pounds of coolant. On July 12, 2014, one more pound of coolant was added. They found the evaporator coil was leaking. On July 17, 2014, a new coil was installed. It required two men to remove it, so we had to pay $400 extra. One year later, July 26, 2015, the system has shut down. It appears to be an electrical problem this time. Our 3-yr-old system has already cost us $954 in repairs (not counting todays pending repair). We definitely would not recommend this product.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

We had just put in a brand new Goodman gas pack in 2018. The heating system does not heat as sufficient as the AC blower does. We have to put in a space heater to keep it warm during the winter but it cools just fine during the summer. I called and asked the question what would cause this. They told me that they are not trained for this type of stuff?! They told me I have to hire somebody to come out and look. The company we have put it in in Zebulon North Carolina was not trusted anymore and we had got rid of them ever since. Company name Company name Air Serv. Very poor customer service.

We had a Goodman heat pump installed less than 5 years ago and it has been nothing but problems since. We have had to have numerous parts replaced, coolant, motor, fan....... The list goes on and on. As I write this our house is 90 degrees (typical August in NC) and weve been without AC since yesterday. The whole blower is gone now. Ive never heard anything good about these units and anybody who buys one will likely get ripped off. Our electric bill has nearly doubled in the winters since weve had this thing and increased in the summer months also. It runs constantly but can never seem to keep up even though its the same size as the one we replaced....... which by the way was a Rheem that lasted 17 years with maybe 2 service calls the whole time.

Two years ago, I purchased a new Goodman HVAC system for my 1450 sq ft condo. Installation was neat and clean, and complete within five days. First summer I didn’t suffer from the heat and humidity. Never did I have to touch controls, just set the thermostat at my desired temperature and it would turn on and off without my help. Same in winter. I purchased the service maintenance plan, so every change of season company comes and checks out equipment, changes filter and makes sure I’m ready to go. I know Trane is the best, but also cost the most. I’m happy and price was right.

Our original heat pump stopped working after 20 years so we decided to go with this brand. Huge mistake. The motor has gone out twice including last night at midnight. The therm has gone out 3 times. In 5 years this piece of junk has been repaired and or serviced 7 times. We will never buy this brand again. We are in the south in July. IT IS HOT.

I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I dont see where you have the part in stock, B1282628S. What a Christmas! Can you help me?

I built a new house in 2012-2013. 3 separate Daikin commercial grade split units were installed. The house was completed in August of 2013 when I moved in. I noticed, in February of 2014 the unit wasnt heating the rooms on 1 of the units zones. I called the installer and spent over $900 to fix it, the company refilled the freon which was empty and left. 6 months later in August, units not working again. Long story short second repair company after two three to four visits finally identify the problem with a Daikin tech rep to be the condenser coil in the outdoor unit and evaporator coil in one of the handling units. Ive spent now $2500 to identify the problem. Daikin will not cover parts citing 1 year warranty on all but compressor for a unit that didnt even have normal residential wear and tear. Parts are $1500. I am completely dissatisfied with the lack of quality and desire to stand behind the product they manufacture here in the States for Daikin. I will never recommend or purchase another product from this company.

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

I had an Amana 2 ton hvac gas pack for 18 years, never had a problem, never cleaned, never serviced. The unit had to be replaced in 2006 and was a problem from day one! The unit would not cool like the old one, the unit was supposed the same as I had before. I spent $3,900.00 in repairs with everything in the unit being replaced, including the compressor. Goodman did not offer any help! They even called one service technician and said I wasnt happy with him, when the fact of the matter was he could not figure out what was wrong!The unit would run continually all day long with the thermostat on 73 and the outside temp was 83 degrees! I have finally found that the original compressor was a 19000 BTUs and the sensible BTUs rating was rated at 18000, which several HVAC techs said that was a 1/2 ton difference and would not work! I just recently replaced with a Coleman and will not buy Goodman ever again!!! The last tech found the blower wheel was wobbly because of insulation, but said even replacing it would not solve the issue!

Over the past 6 years I purchased 4 gas packs which were installed by different HVAC installers at different homes. The motor has burned up on all 4 units. Two of them burned up after 2 years, one of them lasted 3 yrs and the last one just burned up after 5.5 years. Do not buy their products. Product GPG1324070M41

I purchased both a Goodman Central AC Unit and a Goodman Furnace in 2013. I had become disabled around that time and this was my last big purchase. I had hoped that in buying 2 new units that I wouldnt have problems with them and that theyd be reliable for years to come. That was not the case. When I went to start up the AC at the beginning of the 2nd year, it wasnt working. The repairman had to replace the coil. Now, going into the 5th year, my furnace is not working. The repairman came out and said it needed a part that had to be ordered. He said the error code on the panel read: Low fire pressure switch open. Since it was Friday afternoon when the repairman came out, the part wouldnt be delivered until late Monday (or early Tuesday) and so therefore Tuesday would be the earliest it could be repaired. This left me without heat for almost 6 days in 30-degree weather with snow on the ground. Its freezing in this house. I have severe arthritis and nerve damage which is worse in the cold. Ive had to increase my pain medication and Im stuck sitting under a heated blanket.I made this purchase because I didnt want to have to worry about my old system breaking down while I was out of work with limited funds and as it turned out, my 20-year-old system was more reliable. Im really disgusted with this company. Both their AC units and furnaces are junk. I spent thousands thinking I was making a good investment for my home and its one of the worst purchases Ive ever made.

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connells heating and A/C.

AC heater air handler unit - When installed my house flooded. Phoned the installer, I did everything correctly. Phoned Goodman company, was told if I can wait a month they will send someone to look at it. This is right after installation. They said he did not unplug something so it was emptying in the house - my house is carpeted, its in the kitchen/dining room, living room and passageway to the bedrooms dripping wet. He came, said it was fixed. Used it for a month, and it was not used for 2 years. Now its flooding again and its freezing up above the filter. Turned off for a week and tried again - frozen. Thawed it out and just turned it off. This unit is a piece of crap and Goodman should be closed. I had a Trane for 20 years no problem and lightning hit the compressor. So after him pressuring me to change the unit for nearly $4,000 dollars, I got ripped off. Wish I had all the information on this unit but its mislaid. Will try and locate.

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didnt know that when unit is installed this way condensation builds up in tube which wont allow heat to start up.Their employees are totally incompetent since they never glued PVC vent and exhaust piping through roof. Primed but never glued. Stick a piece of pipe in and thats done. Crooked coming out the roof, which I had to have repaired with the unglued pieces of pipe. Im afraid to check and see if they at least glued the pipe that holds condensation as that will eventually leak in time if that was also improperly installed. Now I had to have flame sensor replaced and unit is only 3 years old. Goodbye to Mensers Heating and Cooling and Goodman products.

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasnt blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am 80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

We had a Goodman 3 Ton Unit replaced on 7/21/2015. It cooled all of about 1/2 day. Since it was installed in July during heatwave (94 for more than a week) we thought it was taking house time to cool and the air out of the vent felt marginally cooler than air temp., But we were delusional. The unit was blowing warm air. The installer came on 4 occasions. 1st time to remove Freon, 2nd time and third time diagnose system, 4th install indoor thermostat. Nothing. The unit blows cold air when the sun is down and as soon as the sun comes up fails and blows hot air. Miserable unit. Had a second HVAC person look at unit. Diagnosis, Condenser. To that I say, REALLY it’s not even installed a month??? My house is 80 +, I should not have to live in the heat with a brand new unit sitting outside my house. Today we are suppose to have our installer back to replace the condenser. If this does have the system up and running 24/7, my instructions are for him to remove the unit and install another brand more reputable such as Carrier, York, Trane. I did in depth research to find Goodmans are nothing but a ton of junk that really needs to be pulled off the market. Waste of everyones time and dollars. Furious.

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isnt. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?A week later the new coil arrived and will be installed tomorrow. Now I find out there are many problems with Goodman products. I am a widow on social security and cannot afford costly repair bills. My tech tells me they do not install these anymore. Im also afraid that my son who purchased one a year or so ago will also start having problems. Made in China products are no good. Please stop selling these.

I selected a Goodman 5-ton heat pump unit with a variable speed fan system in 2011 for a large insulated shop that I own. It was installed by a licensed installer that also is a dealer for Goodman and also does commercial installations for McDonalds, Burger King, etc. 3.5 years later in 2015, the evaporator coils failed. It was a leak deep inside the coils. Pure manufacturing defect. Goodman warrantied the coils, but of course not the $800 in installation and refrigerant costs. Roll forward 3.5 more years and the evaporator coils failed again. Goodman wont replace them, even though it is CLEARLY a manufacturing defect, because replacement coils only have a 1-year warranty. Hmmm. I wonder why that is? Their warranty speaks volumes on what they think of the quality of their product. Customer support tried to help me, but their hands were tied. They did try to blame the installer and that it could have been an improper installation issue. Again, the leak is deep inside the coil array. It seems that the coils are manufactured in such a way that they are rubbing on each other inside the array. Goodman wont admit it, but they know they have an issue when they only offer a 1-year warranty on the replacement coils. That being said, Im driving into Austin today to pick up a new set of replacement coils for $700. Ill be forking over another $500+ for installation and refrigerant. If they fail again, I will happily pay whatever it takes to completely replace the Goodman. I own 7 other properties with different brand heat-pump HVAC systems.The American Standard on my home (11 years old) and the Bryant (5 years old) on a rental house have performed flawlessly. BTW, I have an Electrical Engineering degree with 33 years experience working for a manufacturing company in customer support and development. I know bad product, bad warranties, and bad customer support when I see it.

When I bought the goodman furnace I was told it had a 10 year warranty. It broke down several times (circuit board) in the first two years and was repaired under warranty. After 7 years it broke down and I was informed that unless I had gone online and registered it, the warranty was only 5 years. Nobody told me about this, sounds like a scam!

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is whats happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. Im going to need money to replace this unit. I agree with the others who posted a review, its an expensive piece of junk!

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldnt get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didnt call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

4 years ago I had both inside and outside units replaced for peace of mind at retirement. Outside unit is a Goodman 4 ton and inside is a Miller furnace in a Modular home. This unit for 4 years has blown water into the plenum and soaked it so bad, I am sure it needs full replacement now. Then 4 years in a row the fine Goodman outside unit has failed in midsummer and is down again right now. It has had coils replaced and compressors replaced and is still under warranty, but when ac repair crew gets out here again maybe Tuesday, I am going to cut my losses and have this junk removed from my sight. It is still under warranty, but I see no reason to keep this unit in service. Right now I think it is the compressor out again, that will be number 3. This needs to be completely removed and everything repaired under furnace to stop water and mold. Cant believe they can sell such poor equipment to people in this country. I will now being retired have to buy and pay for install of another unit and they can take this Goodman with its warranty to the landfill site. DO NOT BUY A GOODMAN UNIT, UNLESS YOU WANT CONSTANT REPAIRS AND EXPENSE ON YOUR PART.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the supply plenum which the installer said should never leak.

This unit replaced our old gravity heat furnace. What a difference! We never had AC before and its awesome. Minnesota summers dont last long but get really muggy. The winters are also more comfortable with a good heating system instead of heat floating to the ceiling from the registers.

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. Im a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

Our house has two HVAC units. Had both air conditioners replaced just under two years ago. The coil from the bigger unit cracked, and all the refrigerant leaked out. The warranty covered the part, the cheapest item of the repair. The warranty did NOT cover the labor or the $1500 worth of refrigerant that leaked. What a gyp. Its not like we did anything out of character. We paid a certified installer to install a new unit. Air conditioners use refrigerant. If the unit breaks, the refrigerant leaks out. This should be covered. The treatment from Goodman (also known as Diakin) is that if you pay to have brakes installed on your car, and the brakes fail causing your car to get totaled, Goodman will pay for new brakes, but not to have them installed, or to have the car repaired or replaced, saying were terribly sorry our brakes failed, but the rest of the car, well, thats just incidental, we wont cover you, thats on you.This gets worse. I posted a review on their website. They emailed me asking for more information. They emailed me back asking me to call. I called. They found my warranty, but had no idea why I was told to call. The lady said it must have been our media team. And that was it! Oh yeah, I checked, they removed my negative review from their website. On top of that, they obviously manipulate their reviews. In addition to removing mine, they left another review that gave one star, but talked about how Goodman made the best unit every. Cant even own up to their mistakes. I will not make the mistake with Goodman again. Our furnaces are probably going to go in the next few years, certainly will avoid Goodman and Diakin.

Ive never had so many problems with a furnace in my life. I have a Goodman furnace with a Goodman heat pump. I think it was a real shabby install. Even though the problems may all be related to his install, he wants paid for the service call plus mileage each time. His business is in Miles City, Montana, that is 75 miles from here. I think they should have to replace the heat pump because of the many times it has cycled trying to start. It should be worn out by now. The last time they put in the wrong freon. I wonder what damage it is doing to the rest of the appliances. Every time it cycles it draws current away from my well pump, refrigerator, etc.

Our Amana heat pump started breaking down after 5 years. First it was a leak, then coil, condenser then the other coil and another 5-6 leaks repaired. All of these on separate occasions & all in an 8 month period. Customer service wasnt any help either! I will never purchase Goodman Mfg. brand in the future!

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so its just a matter of time for us. Which new system is best?

Purchased a Goodman furnace in January 2010 from a building supply company in Steinbach which is about 20 mins out of Winnipeg. I liked the fact that Goodman was offering a 10 year warranty on the parts and 10 year full replacement. We have had nothing but issues with the unit every winter and always seems to be the same issues - a circuit board, sensors, condensation build up and the motor. I had their Goodman account manager in my home last year after I said I wanted the unit out of our house, was told he was going speak to his superior to make sure I was satisfied Toronto and get back to me, that never happened. I never write reviews about products but the word needs to get out that the furnace is not reliable. If you live in area which only requires your furnace periodically then maybe its fine but not in a Canadian climate.

I bought a Goodman Heat pump last year. Already I have had 2 leaks and had a contractor come out to fix the fan because it will cut off.. The fan runs all the time.. Will not hold freon and Goodman will not replace the unit. I have had nothing but trouble with this Goodman heat pump.. I will not... or will not recommend one to anyone.. I feel like telling them to come and get it and just buy me another unit made buy someone else.The unit is less than a year old.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. Its made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, Does not sound loud to me. Hey, its not your house! Had the tech service guy come out from Goodman and he went through the entire condenser unit and in his report he said it was all great but it was loud inside the house but very quiet outside - so when the AC is running I would need to be outside - perfect. Pretty much my two+ months with customer service, their supervisor, the tech supervisor have been horrible and 10 years of this is just going to be a picnic. DO NOT BUY GOODMAN and do NOT ever trust your HVAC company to install anything without your permission.

We got what we were told was a top of the line Goodman HVAC natural gas unit. It was installed this September (2019). All was well until it got cold and we turned on the heat. Gas smells arose from the floor heating vents. It doesnt happen all the time but there are great bursts of gas intermittently. And -- get this-- our carbon monoxide detector started beeping. We were so naive that we thought the detector was broken and replaced it. Then the new one started going off! We called the installer. They came out and could detect no leak from the outside unit. It was discovered that there was a gap where the unit had slipped off the base. They fixed that. We were hoping that meant the problem was solved. Nope. The gas smell in the vent is even stronger. Im told that means the heat convector is cracked or broken or defective. This is a brand new unit. What the hell?

Since March 2020 the following parts failed in our four-ton unit and had to be replaced. One new compressor to replace the original part that comes with the box.Two air handler fans. One to replace the original comes with the box and a second to replace the first replacement. Three main CPU logic boards. One to replace the one that comes with the box and the others to replace the replacement parts. The company we purchased the A/C units from has been very, very helpful and should get five stars out of five for the efforts put into making this right. The smaller, 2 1/2 ton unit that was purchased and installed at the same time has had no issues.

I live in the NW and had my old unit replaced 6-2020 with a Goodman unit. The unit ran fine but was air only we have gas heat. So that said it only ran for app. 20 day in 2020. This year as temperatures rose in late June it started running for an additional 7 day then died completely by July 16th. That means this unit actually only lasted new for 37 days of A/C service. If it was a heat pump unit delivering heat that would have likely only lasted 1 month. That cost over 2500.00 for one months usage! No one wants to work on it. Just charge over 200.00 to diagnose the compressor is junk. We are left to suit the dealer who claimed 12 year parts & service extended Warranty on our contract in writing, and buy a real A/C unit that will last.Over 30 days usage. At my last home I sold in 2017 we put in a unit in 1997 upon our purchasing the home. It was a heat pump running all summer & winter. When we sold the home it still ran flawlessly 20 years later! Goodman should cease selling such cheap, undependable garbage to unsuspecting customer by shady dealers.

I purchased a Goodman unit after doing a lot of research. I am so sorry I spent 6000.00 on this unit. This is the worse purchase of my entire life. I have had 13 services calls replacing coil, motor, condenser and now the compressor. Consumer Affairs are absolutely NO help and frankly they dont give a damn. So it leaves me nothing else but to hire a lawyer and call channel 8 to get some satisfaction. Goodman consumer affairs does not care nor offer to help. I have never received such crappy customer service. Their attitude is too bad so sad. I am a widow living on Social Security and cant afford a new unit. I asked about the lemon law and they thought I was nuts. I requested a New unit and will not even talk about it. I am very disappointed in this piece of garbage. How can you sell people such shabby workmanship? So as I sit in my home in Florida for the 5th night at 10:35 PM it is 88 degrees in my house. It goes as high as 99 degrees and the unit is still NOT fixed and nothing in site. Oh they offered to replace Condenser 10 year warranty BUT I have to pay for installation, parts, and Freon. WHICH IS THOUSANDS money I do NOT have.

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasnt registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.Ive had cheap Walmart window units last longer than this piece of junk and way cheaper. I found a new a-coil for sale on internet for 500 bucks but found out it might leak when installed new. The a/c company said they would install one for 1500$. Are you kidding. This unit is out of warranty 6 months. Would have been better off paying extra for something better. Overall this will cost me much more in the long run. Goodman customer service is terrible as the guy there just kept saying to call one of their dealers. In my opinion Goodman needs to go out of business or do whats right and fix these faulty units.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

I have read so many bad reviews and all I can say is I have been installing Goodman units since 2008 and have yet to have one fail. I would put a Goodman up against any brand. Dollar for dollar and dependability you cant beat it. I have had 2 units where ants made a home in the contactor, but thats the only times I have had to replace any, and I mean any part on a Goodman unit. Goodman also has a solid alum. Evap. Coil, nothing to rust out like other brands have a MILD steel end plates that after 10-15 years of service with it being wet from condensation will rust and cause the copper loops to have pinhole leaks that is impossible to fix. Goodman, Amana, Daikin are all the same company and is the largest HVAC company in the entire world. They didnt get that way from building bad and undependable equipment. They build good quality equipment, maybe its the installer, and not the equipment, because as I have said in the last 9 years of steadily installing Goodman, not one has failed.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so theyre trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, Oh that’s the homeowners responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products.Let’s face it. Paperwork or not it should not affect the warranty. If their stuff was built right from the beginning and they felt a 10 year warranty was proper then filing a form should not matter. It does not change the MFG date or the install date or the way they make their products. They have not heard the last from me. This is just a start.Buy Trane not Goodman and save your self lots of headaches. Dealing with Goodman’s customers service is a joke just a headache. I’m not asking for labor charges or the 10 lbs of Freon that was lost due to their defective coils just to stand behind their 10 year policy and provide the parts to replace their known bad inferior parts for the 10 year period they promised. If youre looking for HVAC work do your homework. Check out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane. I wish I did.

Weve been pleased with our Goodman heat and air units, at 16 years old both air and heat run efficiently. We have maintained them by having a professional come in, replace any parts needed, tweak the units. We keep the filters changed about 4 times a year. Before we turn on the A/C we clean the outside unit of any debris, our HVAC tech also cleans it. Overall we are pleased.

When considering the HVAC system for my home in the future, I know now, you get what you pay for. I was recommended to go with a Goodman because the price was so much less than other big name companies. I have a RUUD in my home. VERY HAPPY.

Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

After 5 years we change two condenser unit and two coil. After 1 year we change condenser unit and coil again. Compressor go bet and coil leaks again. If You want save many never use Goodman products!

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.

Let me start out by saying Im a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that Ive needed technical help on a few jobs in the last month and the Tech Desk was the worse Ive dealt with out of any manufacturer. They were short, didnt give me many things to try and after I told them what Ive already tried, they were like I dont know. I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. Ive always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in. Ive been installing Goodman on and off since it was Janitrol. They were helpful and nice years ago. I havent had to call in for Tech help in years and man have they changed. The most arrogant, rudest ** Ive ever talked to. They all need to be fired and hire new Techs and retrain them. Otherwise this company will fall within 5 years the path they are on. I see many other 1 star reviews on here which means this companys Customer Service sucks. Wake up Goodman and if you cant see all these negative reviews, you people in corporate are the dumbest people on earth and you deserve to fail. If I owned a huge company such as Goodman and I see all these negative reviews, I would do undercover calls and find out who all the filth and garbage is within the company and fire them. A new training regimen must be enacted immediately for customer service. New management must be put in place. Out with the old and in with the new.

If I could rebuild my house and choose a better heating system - I would. Goodman is absolutely terrible! Had our home for 3 years and had 3 major repairs done on the unit. Whats really frustrating is the lack of parts. Whoopie - the parts are under warranty. However, labor is still outrageous and it take 3 - 5 weeks to get the part! Unexplainable! This has happened 3 different times now. It is now 16 degrees outside and we have been without a heater for 3 weeks. This type of support - or lack of support is criminal!

We purchased a complete Goodman system from our HVAC company just a little over 5 years ago. It has already had a total system failure twice. The first time, the part had to be ordered and took about a week to get. This time, the blower has failed, and has to be replaced. The expected time is 2 weeks with no system. I cant believe at only 5 years, 2 major components fail. We live in a metro area of over 1,000,000 people, I dont know why parts are not readily available? That must be a sign of the volume of sales they have. In our opinion, these are very very low quality. No decent system would have 2 complete system failures at 5 years. And to think that a blower motor would fail at 5 years is a clear sign of the poor quality workmanship.

My husband is the one who got it. He heard me complaining and thought he’d do something about it. The Carrier we had before had nothing left in it, it kept breaking down and costing us money. We bought this new unit from Goodman and I think my husband made the right choice. It cools the house really well, and I’m glad we have.

Please dont think that because I only gave 4 stars for this company that they arent worth looking into. Purchasing this unit was in my opinion a really great buy. The price was 30-60% less than the Brand Names - My unit cost ~$3,200 (a 5 Ton heat pump package unit with additional electric heat & new programmable thermostat) plus an additional $500 for final install - to get warranty activated. Its been working around 11 months and weve had No problems whatsoever. I would recommend this Brand!

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to Hole in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a NEW furnace for LESS than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. Thats not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now its Aug. 2016 and Im sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that Ive decided that I am going to have to buy a new heat pump when this one isnt even 5 yrs. old. But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles Ive read all the unsatisfactory notations and Im adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. Hows that for rude employees!! I would like to get some of my money back if its possible. I wrote to Goodman asking for this, but I doubt if I will because they dont care. They dont even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and dont buy from them. Model #GSZ1302471 serial #1107701356.

I bought this furnace about a year ago, and it has lowered the temperature swings and reduced my heating bills by almost half. This is all thanks to the double stage heating and a high energy efficiency of 95%.The installation was hard for me, and I was forced to hire a technician to do all the setup work and everything turned out well after that. I have not had any issues with my furnace, and I love how well it works.