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ASKO is inspired by Scandinavia. Part of this inspiration comes from their heritage, the landscapes and conditions we come from, and the region's historical reputation for functional design and long lasting, reliable equipment. they have also inspired by modern Scandinavian values, like caring for the environment: which is why they aim to make all of our appliances as sustainable as possible, both in terms of how they're made and how they work.
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I think it’s fantastic how easy it is to add things mid wash in this Front Load washer. I also really appreciate how deceptively big the interior on this model is.
This drier is efficient, does not need ventilation. I has not missed a beat in the 5 years I have had it and I bought it from a clearance sale. One piece of advice if you are new to Heat Pump driers, READ THE MANUAL! and clean the filters as per the instructions.
The asko appliances are inherited from the rich guy we bought the house from. We thought we were very lucky to get a house full of high end stuff but in all honest the performance is not anything special at all. If that were the only problem and the green story is where they hung their hat. Maybe we would be fans but the dishwasher does not do a good job of cleaning compared with other dishwashers I have had in my life that are more typical brands and the main problem is that when they are serviced the parts take forever to be received. The fix doesnt last very long and now at 8 years old the parts have been discontinued and are no longer available. The company was bought out by sub zero/wolf parent who thinks high end appliances are a good thing but not a good enough thing to keep going with parts. I will never again buy anything with the name asko, sub zero or wolf on it. Their idea of customer service is telling you politely to stick it in your ear.
If anyone is considering ASKO dont bother. Useless bunch of ???. Service is a joke. Washing machine paid in full weeks ago, ordered and promised to be delivered 3 times over last few weeks, today being the latest promise.... Guess what.. no bloody machine delivered. Could have bought an LG machine and dryer for less and be using the bloody thing now. Beyond pissed off.
After only two years of minimal use, our Asko dishwasher is no longer functional. It has stopped pumping water. Ive learned that it is a common problem that the pump stops working. It was supposed to be an expensive, high-end machine and we paid a great deal for what we thought was a well-made dishwasher. In comparison, we have previously purchased a Bosch dishwasher for the same price and after 15 years, it is still working perfectly.
I appreciate this front load washer and not having an agitator which introduces balance issues. The drum can be spinning at 1000 rpm and the machine barely trembles.
I`ve been using this appliance for quite some time and I love it. It`s got multiple wash programs, all of them work perfectly. It`s quiet and spacious, I can fit a lot of dishes inside. Have no complains so far
My Asko is not even 6 years old and I have been told by my repair men that I need to replace the control board at a cost of $400. I thought this was a top of the line but this is not the first repair on this dishwasher. My last GE dishwasher lasted 15 years with no problems. The only thing high on this high-end product is the price.
Terrible experience with Asko D5233. So disappointed in this dishwasher. We purchased it due to salesperson recommendation and a general appreciation for Swedish-made products. Our dishwasher needed multiple repairs within the first year - the only Asko-approved repair company came out and claimed there was nothing wrong, but we could see that there was food left on plates and major spotting. Repair person blamed it on the fact that the hot water took too long to get to the washer. Ridiculous, but we ran the hot water at the sink until it was hot, then ran the dishwasher and we got the same results. Next the repair company suggested we had to first wash the dishes by hand and then put them in the dishwasher for a full cleaning. Complaints to Asko went absolutely nowhere. Asko refused to offer any solution. We spent over $800 on multiple repair visits and essentially gave up. We no longer use the dishwasher except as an overflow dish drainer to get our dishes dry.
We purchased our first Asko dishwasher 10 years ago. We burned out 2 circuit boards and a pump motor. It also leaked and wrecked the wood flooring in front of unit. We called dealer, they offered $100 toward a new one. We called Roth our area distributor. They offered 500 off a new one, which is not half but thought better than wrecking our new floor. So now we are at 6 years on second washer. We had a service tech out and this one has $850 worth of work needed. It leaked and took out pump motor and main circuit board again. It is very disappointing. 1150 for 2 dishwashers not to last more than 5 years each.
We replaced a cheap 20 year old Kenmore dishwasher to upgrade to a stainless, expensive ASKO dishwasher # 5233. The old dishwasher worked perfectly but we bought the Asko as recommended by the P.C. Richard & Son salesman and we liked the idea of Swedish made vs Asian built. Well since day one its been a complete disappointment. We have had repairmen in and they find nothing to repair. Its due to a design flaw. I even put the extended post cycle on to give more cleaning time and that doesnt help. I would strongly suggest to anyone buying a new dishwasher NOT to buy Asko.
We own an ASKO dishwasher. It is the worst dishwasher we have ever owned. All the glasses on the top rack have a fine grit on them after being washed in the dishwasher. All dishes must be almost hand washed before they are out into the dishwasher, or they will have the food particles on them after washing. The top rack is terrible. Dishes just do not get clean on the top rack. The racks on the bottom are constantly falling down. When we initially got the dishwasher, we had pasta and sauce for dinner. Of course the salesperson said that we didnt need to and shouldnt rinse the dishes before they went into the dishwasher... Well, all the dishes came out with a fine layer of sauce on them! The dishes then had to be taken out, scrubbed and put back in the dishwasher! This is a TERRIBLE dishwasher, and I would not recommend it to anyone.
We purchased an Asko dishwasher in August 2009, thinking that we had a 3-year warranty. Today, March 2012, the dishwasher is in need of repair for standing water, and when I called for company service, they told me that my unit is not under warranty. The company requires that you register your appliance within 90 days in order to receive the third year of coverage. Because I did not register within the 90-day period, I will have to pay for a service call. The supervisor at customer service said that this is their policy and there was nothing she can do about it. I would like to know-- why does this policy exist? The warranty should be determined by the purchase date and not on an arbitrary designation based on sending in a postcard. Secondly, many customers, including my self, are resistant to sending their information to a company when there is no apparent need for it. I perceive this 90-day registration to be an excuse to collect marketing information, and I resent that Asko is putting this policy above the principle of taking care of their customers.
We have done everything including having the rep visit our home and our Asko dishwasher either fails to dry the dishes or the detergent holder fails to open. This is our second Asko. The old one performed flawlessly for several years before finally wearing out. The new one is terrible and we cannot recommend it even though the company has tried to rectify the issues up to but NOT including replacing the unit. We will never buy another Asko appliance.
Expensive and until now reliable 5 year old Asko W6444 front loading washing machine (purchased Oct. 2012). In May 2017 the gap seal burst out of machine door while machine was on. Contacted Asko to request a technician to come out. I explained what had happened. Person on phone said we know about that problem. He said there is a Youtube video that we can watch explaining how to replace the seal ourselves and that way save a technician coming out. I asked if perhaps the seal had now stretched and might come off again. He said it is a bit of a design fault. We watched the video and couldnt do it. Rang them again. The woman said we would have to pay for a technician to come out. I said Thats unfair because I was told it was a design fault. She repeated that we would have to pay. We needed the machine fixed and so I said Alright, well pay in the first instance but I will take it further. I then contacted Consumer Affairs. They said we shouldnt have to pay if its a design fault. After it was fixed I wrote to Asko saying I wanted a refund for the technician. I received a reply which said the problem was my fault because either I had 1. an unbalanced load (my husband and I were standing next to the machine which sounded normal when suddenly the seal burst through the door). 2. Tried to clean the cabinet or seal area and rubbed it too hard (I hadnt cleaned it recently at all). 3. There was a water leakage because I had not pushed back the detergent dispenser properly (rubbish). She said it was certainly not a manufacturing defect and was a purely cosmetic part that can come off due to just normal wear and tear. She said that we were definitely obliged to pay. She said I am sorry I cannot assist with refunding any costs AT THIS STAGE (my capitals). Does this imply if I continue to argue she might... Pathetic. This problem is obviously VERY common for them to go to the expense and trouble of making a Youtube video on how to fix it yourself. Rubbish response.
I really needed a new dishwasher. I work late nights and never have the time to keep my dishes clean so I really needed the extra help so I got this lovely Asko. It cleans everything well and my life definitely feels much easier now
Clothes roll into tight tube and will not rinse well or be clean even with reverse of tub. The dryer rolls clothes into tight tube shape and have to pause cycle to untangle; even single sheet for drying.
We renovated our house and put in two brand new Asko dishwashers. The day we moved in, the appliances both broke down. Asko replaced them within a couple of days. 1.4 years later, the replacements have each broken down multiple times and required new control panels. The parts take a long time to get so a wait of a month or more is normal. This is the worst appliance purchase we have ever made. I will never again buy an Asko product.
Let me start by saying my old washing machine before this one was an Asko that lasted me 12 years, and Ive left positive reviews for that. This one is the worst dud. What makes it worse, was Asko customer service. It died 2 weeks after it ran out of warranty. It was back and forth between ACCC and Asko for 6 weeks. I was without a washing machine for the long before they repaired it under warranty. 1 year after that, it died again for a different reason. This time, it was going to cost $1430 to repair. Not good enough for a $2300 washing machine. Terrible after sales service. Takes ages to get through on the phone, then theyre nice to you but nothing gets achieved.
The Asko dishwasher was sold to us as a premium, high end product but the reality has been that it is inferior in its cleaning capabilities and we continually have problems with adequate drying as well as stagnant water sitting in the bottom drain. I contacted Asko who insisted that it is the dishwasher detergents in the US (same as I had used for years with previous dishwashers with no problems) and that I needed to occasionally run a cycle with vinegar to clean it out - which I do but to no avail. I highly recommend against this brand of dishwasher and will never again own one myself.
I purchased an ASKO dryer in November 2019. Today 05/13/2020 I'm having problems with it. The gasket came off. The technician was here, worked on it. He put the gasket on but it looks terrible, like a 2 yr. old put it on. He messed up the door where it's now hard to close and scratched it. It's now making weird noises. Worse. $2,000 machine.
W6221 - Bought the washer in 12/2001 for the internal heater and temp settings. In 5/2007 it stopped working, did not spin. Ended up replaced, level switch Board Control and Motor for a cost of $653.00. 2/2015 it stopped working on every cycle. Push the start button and only hear a click, nothing else happens except the door lock releases when pushed. This model does not have a led display so no error codes are displayed.
I needed to replace my Asko washer since I sent it off with my son who's going to grad school. It still worked like new after 10 years so I decided to purchase this Asko Logic model washer. Familiar design makes it easier to use. Feels like it's going to last at least 10 more years.
I am a backyard tech so do my own repairs on most things. Bought Asko D3122 Dishwasher 3.5 Years ago. Within 18 months drain hose had split. Drain hose from Asko twice the price of non-genuine Bunnings knockoff. Replaced Hose. Now at 3.5 years the power cord fried at the plug. Replaced plug - fixed it. 5 days later no power at all. Checked wiring behind kickplate and found float switch plug burnt out (after research I believe this seems to be a common problem that will eventually take out the main board in most instances in this model).When attempting to get the machine fixed at ASKO HEAD OFFICE AUSTRALIA my dealings have left me less than satisfied. Poor call back from customer service when contacted by phone though very pleasant to talk with. Extremely Poor face to face customer service at their HEAD OFFICE in AUSTRALIA. After reading other peoples experiences and now experiencing this same DISRESPECT OF TRUE CUSTOMER SERVICE I urge ANYBODY thinking of buying an ASKO APPLIANCE to STAY AWAY.
Do not buy any Asko products. The dishwasher does not clean; the machine will break. The washing machine motor will burn out in one year and Asko will not provide any help!
Our model 1876 Asko dishwasher started on fire and burned a hole through the door panel. We were lucky my wife smelled the smoke and called the fire department. A fireman said another few minutes the whole kitchen would have been in flames. Askos response, Dont bother us as the washer is no longer under warranty. An apology may have been appropriate.
I bought the Asko 3251 model dishwasher when I had my house built. Ive had to make more service calls on it than the $200 Kenmore dishwasher in my very first home. There have been constant problems with water not draining, water leaking under the machine, main board failure. The latest problem is the need to replace the diverter value. When I called Asko to complain about the large number of problems, they simply acted as if it wasnt their problem. No offer to help in any way.
I have had nothing but problems with my new ASKO dishwasher. It was only 3 years old when F11 kept showing up, which indicates a drainage issue. we had a repairman come in and their was no blockage, we changed the pump still did not fix the problem. After spending hours on hold to the call center, number of times being hanged up on and no call back, purchased a new computer board for the dishwasher, which only worked for 5 months, after calling another 3 times, 2 of which I was disconnected from after over 20min on hold, was told the part is no longer under warranty and the only way to fix it is to get their service people out and replace the part which could cost up to $400. Best decision I have made through all this is to throw it out and NEVER BUY ASKO AGAIN!!!
Just had my Asko D55254 dishwasher installed. It took a month to order it - the type where you install the wood panel over the door. My appliance store assured me it would be very quiet. Imagine my dismay when he installed it and started it up and its almost as loud as the 12 year old dishwasher I replaced. My daughters Kenmore makes no sound. I thought a $1300 Asko would be just as quiet. Big mistake. Now Im told if I want to spend another $600 I can upgrade to a Miele. I will never buy an Asko again and if I know of anyone who is thinking of getting one I will invite them to my house to listen to the loud noise it makes. Its a shame stores dont have appliances hooked up so you can actually hear them before you purchase them.
We decided to spend $2000 on a dishwasher for quality and a product that would last. This was not the case with ASKO! The dishwasher failed just after the two year mark. Our local ASKO serviceman came out and said the circuit board was broken and possibly the pump and he would look into replacements. The company did not call back, after two months I phoned them to ask what was being done, they said they would look into it and call back. I have not heard back from them, this business is called APTCO. Our issues were also logged with ASKO which they have done nothing about. So disappointed in this company and the product! A higher price tag does not get quality, customer support, and service.
In March 2015 I purchased an ASKO Dishwasher D5644. Purchase Date 23-3-15. Invoice ** from Domain Warrawong Sales person Robin. My ASKO dishwasher was delivered with front door damaged. I tried to contact the delivery guy to immediately return to my home and take my damaged dishwasher but wasnt able to contact him. After endless phone calls, emails to ASKO to supply me with a whole new dishwasher as a package in good working condition and quality, Sales Co-ordinator Rachael ** notified me via email that I will be only getting a replacement door panel. That Regional Appliances will be in touch to replace the door. I wasnt granted new dishwasher which I was terribly upset about.Since then I have had Regional Appliances attend to my faulty dishwasher on 3 separate occasions. 16th Feb - Due to the control panel not working. The technician reset my dishwasher (never opened the control Panel) then worked for a further 6 weeks. 4th April Due to Control Panel not working (never opened the control Panel). Regional Appliance technician visited my home and the panel work immediately for him.On the 4th April was told via phone call Sharon from Regional Appliances if their technician is to come out again and the control panel is working that I would be charged for this visit. A control panel was ordered by Regional Appliances but sent back to Asko supplier 3 months later. Between 4th April and 15th November 2016 last visit from regional Appliances. I have been turning my dishwasher off at the wall for a day or days until the dishwasher (control Panel) happens to come on. As I was reluctant to call Regional Appliances, I didnt want to be charged if it works for the Technician.The last visit from the RA Technician I explained to him that it created an unsafe environment with a huge, loud noise early in the unawaken morning with smoke and smell. He then proceeded to try and take the door off with no luck. He then proceeded to try and take the front panel off with screwdrivers and a lot of hard pulling and damage to the inside of door. I then left him to himself as my husband is a tradesman and says he hates people watching him. Within seconds he had his bag and told me it had cockroach damage.
This is my 6th Asko washer since our original purchase. Thank goodness we have an awesome additional insurance. After last replacement, Asko offered us 3 days to give us $400.00 to get rid of us for our $1500.00 machine, which we refused. Yes, they replaced the machines that many times. But why did these machines not hold up? Shouldn’t they be required to continue coverage? We should still have 4 years on the recent Asko washer. We have no company backup. The service for the additional warranty is covering for another 6 months. The bearing is going now. Every time I need service, I’m without a machine for a month. I’m really frustrated with Asko’s material.
I bought what I thought was supposed to be a top of the line dishwasher. It cleans sometimes. The glasses come out dirtier than they went in. Food sticks on the dishes, etc. Asko does not care about the client. The water is not hot enough. The pipe is the problem, they always find a reason to blame the client instead of the product. I had a 15 year old dishwasher and then a Maytag that lasted many years without a problem. I will never buy another Asko item.
We replaced our old ~10 yr dishwasher because some rust was beginning in it, with a new ~1000 dollar Asko dishwasher... if I could get the old dishwasher back, I would. The Asko dishwasher will probably rank high in all categories except for one, it does not wash the dishes very good. Yes, it is quiet; yes it uses less water; but it does not clean your dishes very well * AND * it takes a LONG time doing a bad dish washing job too (2.5 to 3.5 hours). Unless you are the type that pre-washes your dishes good before you put them in the dishwasher, then this dishwasher is not for you.
I bought a dishwasher in November 2015. In March 2015 the pump stop and the water stay in the dishwasher. I call for service and After 4 times the dishwasher isnt repair. The service is very poor. 3 months passed and Im still waiting for a useful dishwasher. Never again...
I bought an Asko W6884 washing machine approximately 1 year, 1.5 years ago. The first one was leaking water, the door did not close properly. Asko sent the technician twice then changed it. No drama. The second started to do a squeaky noise and sounded like a spring inside just broke after a couple of months. The technician came again, few months later same story. After 4 technicians visits, Asko replaced it with a new one. No drama. The new one started to do the same squeaky noise, the technician came once, few weeks later same noise.I have asked Asko to give me the money back as I bought their product to have a reliable machine as I did not want to deal with repairs. The washing machine does a good job is totally programmable which is the reason I bought it in first place but I think there is something wrong with the spring system. Like a design defect. I dont believe I have been sooo unlucky to get 3 defected machines. I am disappointed because I bought Asko to have a quality product, reliable and energy wise machine.
We bought an Asko dishwasher 2 years ago and it has failed to wash dishes properly since new. We have been trying to seek a resolution for this problem for years and have been fobbed off with a list of reasons for why the problems exist. On the first callout, the technician altered the water level. They have said that Asko deliberately set water levels low so Asko can get a better water efficiency rating. We have been told that Asko is not made for Australian conditions, they have suggested that we use too little or too much powder, there may be blockages or twists in hoses. Apparently they found fault in the motherboard which was changed, now they say it is the heating module. NONE of these fixes have solved the problem and the service department are difficult to get hold of and one was actually rude. At this point, we would definitely not recommend buying an Asko dishwasher.
Bought a gorgeous stackable titanium ASKO washer/dryer in May of 2013. By December the dryer was whistling a high pitched squeal. Turns out the belt was already a problem. We took the time to hunt down the proper warranty repair folks. They didnt have a replacement belt. They told us it would be at least three weeks for the belt to arrive. The washer is amazing and does a great job. We like the dryer as well - except for the whistle from the bad belt and the very loud performance altogether. Part of the reason we bought this model is that it is supposedly made for small spaces. But why would they design a product that floods its space with what sounds like a gigantic hair dryer? We have to leave the house to dry clothes because the dryer is SO loud. And the bad belt/whistle? Unbearable! Like so many European products, it is made of quality materials, is deeply thought through - but fail to work reliably. So frustrating!!!!! I hate to say it, but the repair folks are eventually going to come back and replace the practically new belt that doesnt work (already) - and I dont trust that the replacement wont have the same problem! I want ASKO to do well as I like the Swedes and the design is beautiful and I love beauty - but...
My dishwasher caught fire in the middle of the night on February 8th 2018... 10 months later and we still have not heard from them as to what the cause was. The dishwasher was supposed to be jointly dismantled by my insurance company and Asko. Asko is missing in action. They will not return any calls or send a representative. I had to get my children out in -15 weather when it caught fire... Our builders and insurance company were the only ones that have helped us. DO NOT BUY from ASKO.
All the washers I've had before made me choose between getting stains out or not having my colors fade. With my new Asko washer, I can buy new clothes without worrying!
It has a little tray to put sharp knives in. You can wash top or bottom shelf. The silverware basket can be removed-easier to put the silverware away. Dishes have always come out clean!
Swedish whitegoods brand Asko designs and manufactures numerous kitchen and laundry appliances. It has a strong focus on energy-efficiency, which is particularly evident in its clothes dryer range. Producing mostly heat pump dryers, Asko might not be the cheapest name around, but you can probably expect a clothes dryer that will save you money on electricity bills in the long-term, provided you’re happy to pay a little extra upfront. Read on for a guide on what features and technology you can expect from the Asko range.
This machine was looked after by myself, and very much so, and had Asko dealers come and do the services on it. Hence my disappointment when it died around November 2020, after only purchasing it in May 2015. I had the Asko repair man out twice during 2020 as something was amiss, to be told the cost to repair would be staggering, as they would need to order and replace the main box before they could even attempt to find the issue with it, the decision not to repair was simple, it would then cost more than half the price I paid for it in the first place, and that was without the service calls already paid for to fix it !! So I have an amazing looking Asko Heat Pump Dryer, that still looks brand new, sitting on top of my Asko Washer unable to do it's job. I will never buy an Asko dryer again, even if it's on SALE, as mine was, as for the price $$$$, definitely not worth the value for money the length of time it lasted when knowing how well the machine was looked after in the first place.
When I first bought this item, the dashboard was faulty giving me an F4 signal, when there was no problem with the water supply. The next problem I had was the spinning. The washer would stop spinning. I booked a services, the guy took over 2 hours to fix it. Paid over $200 for the service. When he leaves the spinning is fixed and washer starts making noises. I call him up and he tells me the noise will go in a few days when whatever it is inside will go down the coin whole. Well the noise didnt go and guess what my washer isnt spinning any more less than two months after the service. So I call him up wanting to know answers and how typical it is of him to say I need to book another service.
I bought an ASKO dishwasher in 2017 because I was told it would last a long time. Not the case at all. December 2019 I noticed that the dishes weren’t clean on the top rack. I tried cleaning different detergents which did nothing. After running numerous cycles I noticed that the bottom spray arm was the only one spinning during the cycle, this was in January 2020. A technician came by to diagnose the issue February 03. He said it would be a week to get the parts. The part arrived a few months later and he came by again on April 17 and told me he needed more parts and it would be about a week to get in. It’s now May 12 and nothing yet. I bought a dishwasher to wash dishes, it’s been doing absolutely nothing but wasting my time. I will just toss the dishwasher and buy another brand. Sick and tired of waiting. Do not buy.
Had an old dishwasher which had some issue, called up customer service and they were very rude and uncooperative. Called them thrice for some issues and got all three different consultants and all of them are the same. The attitude was If you want it take it else leave it.
We were talked into buying an Asko dishwasher by the salesman at the Good Guys. NEVER AGAIN!! Despite being one of the dearest I’ve had nothing but trouble with it. First the dishes were coming out as dirty as they went in, and used to have to put rinse aid in every few days. Technician came and fiddled around. Apparently I have to wash the dishes before they go in - my mistake I thought this was the job of the machine. Then instead of putting the tablet in the tablet compartment, this machine seems to work better when you throw the tablet straight into the machine. Anyway. Told to use only the ‘hygiene’ setting which I have been doing and now seems to work better. Still doesn’t dry plastic but hey… It’s cleaning at least. Now, the dishwasher does not turn on at all. On the phone with ‘service’ department - in POSITION 20!!!! Will never again touch an Asko product with a 20 foot pole!!!!
We purchased washer, dryer, dishwasher. All of these appliances stopped working within five years. The cost to repair washer, $600.00 to start. Dryer $500.00, dishwasher still waiting for estimate. Have decided to simply purchase new products from a different manufacturer. Would never, never, never again purchase this brand. ASKO appliances are totally unreliable.
I bought an ASKO dishwasher and it broke after three or four wash loads. The entire microprocessor went out. I wanted a refund. They refuse and say that they dont have to take the dishwasher back because the warranty states that they can repair it. It seems to me that if a company sells a defective product, they should be willing to take it back for a refund. Their customer relations person was condescending and treated me horribly. Ugh.
My top and bottom racks in my Asko dishwasher are rusting and the pegs are breaking off. It is 7-1/2 years old and was supposed to be a top of the line dishwasher. It will cost $300 to replace the racks! My GE dishwasher in my old house was still there when I sold the house 17 years later, without repairs to the DW. Currently, there is an ad from my local dealer offering an $849 Bosch dishwasher for $499. Why would I ever replace the Asko racks when I can get the new Bosch? Why would I even consider buying or recommending an Asko to anyone if Asko doesnt stand behind their product? What is this company thinking? As a business owner, I understand the importance of customer satisfaction and word of mouth advertising.
My previous washing machine was a $400 Fisher & Paykel. Worked for 14 years then died. Spent $1700 to buy an Asko, malfunctioned in the 4th year. Costed me $225 to fix it. So DONT BUY ASKO! CRAP! Just spend a third of the money and buy a Fisher & Paykel or any other mainstream ones.
We bought the stainless steel Dishwasher in November 2010. The first days use had us with a leak of water on the floor and in the electronics compartment. ASKO wanted me to buy a Torx screwdriver and do the repairs. It is a machine with a guarantee, ergo, I said no. The service organization wanted me to pay for service, and I said no. Eventually, the machine dried up and the electronics began working again. Now in the third year, the machine has failed. The control board has failed. I phoned and wrote ASKO USA for a diagram of the machine. They did send one for the front door, but not the diagram of the location of the control board (which has failed). Their product is no longer sold in Montreal. We have no distributor and all parts have to come from afar (USA, Sweden, etc.). The machine is quiet, and when it worked, washed well, and was at a premium so that we could/would not have a noisy washing machine. There is no service for the product. There is a very polite telephone answering service, but no follow up. This company acts as if it is bankrupt. Lack of product support is why I would never recommend or buy another ASKO product.
After purchasing a washing machine (8KG Front Loader Washing Machine: W4086P.W.AU), dryer and pedestal drawer from ASKO in March 2020, we have had the washing machine replaced because the first one was faulty then the 2nd machine repaired twice because it leaked. We are awaiting our third replacement pedestal drawer because the first two were faulty. Customer service is non-existent. Highly recommend NEVER buying from this company.
Its always disheartening when you buy something and it doesnt perform to its expected level. But even when 3 different repairmen tell you all they do is fix these kind of products repeatedly in different customers homes and their product is not up to the standards of standard dishwashers then you know youve made a mistake buying it. In our case our dishwasher has never since day one clean the dishes thoroughly and has never ever dried the dishes and weve had 4 service calls well over $1200. Still have not had satisfaction. I guess its our fault buying a dishwasher from a country that is not known to produce products of this level or at all would highly want anybody to buy a local dishwasher from their appliance store or even Home depot with a name they know and trust like GE that has been a standard in the industry for years opposed to higher end appliances that dont perform at all.
I paid premium and bought the ASKO dishwasher from Pacific Sales. Once you pay your money, you are at their mercy! It’s hard to schedule installation at their pleasure. The dishwasher constantly malfunctions - it leaks and won’t stop beeping. When they come to fix the beep, they make the pump stop working. The dealer, the manufacturer, and the repair person - none of them take responsibility and each one wants you to call the other.
Bought an Asko dishwasher 7 years ago. Began to rust at the front within a few months. Front replaced (Supposed to be stainless steel for goodness sake). Some time later the surrounds around the dials showed rust. Sent photos to Asko who said it was from using harsh abrasives, which was rubbish. This month, after very little use over the 7 years (in fact, wasnt used much at all) it began leaking from the front bottom corner. Repairman said the seam was split and was unrepairable. Very disappointed to say the least. First and last Asko product I will EVER buy.
Still trying to figure out if there's anything this Asko washer can't do. I'm a pre school teacher and my clothes have been privy to all manner of stains. Even if I'm not able to get them in the wash until after work, my clothes always come out spotless!
Purchased ASKO front loading washing machine W6444 in April 2013 at a cost of $1499. Only 2 1/2 years old and a part of the front door cover flew off whilst on a spin cycle. A large crack has now appeared on the door. The detergent dispenser also leaks. Contacted ASKO on their 1300 number but was given the run around and disconnected. Followed up with an email to ASKO Australia explaining the problem but have received no response even though their website guarantees same day or next day response. Would never purchase another ASKO product.
I bought a washer and dryer, that was bought second hand from a reputable Asko dealer. It was still within its warranty period. After 5 days of usage, the washer quit working. I called Asko, and for two days, they asked for sales receipts, had the installer go out and check and make sure it was all hooked up, and verify it was not a user or install problem. It took 2-3 days to re-register the product. Then when it came time to actually do the work, they said it was not under warranty, because the original purchaser had not registered it within 90 days of purchase. I talked with a supervisor as well, and all they did was say it was policy, policy, policy, like they were robots. If this was the problem, why did they waste 2-3 days of our time, and have people go out and check things out? Would I ever buy Asko again? Absolutely not. They treat their customers like dirt, and talked down to me, because the original purchaser did not register on time, and I should have checked this out before purchase. For as expensive as their product is, you think you would get better customer service. For them, it was all about being registered, the numbers, nothing about the human on the other end. The story does have a happy ending though. The appliance dealer took back the Asko appliances, apologized, and brought out a new pair of Electrolux, and did not charge for the delivery. Hamiltons Appliance in Gladstone Oregon rocks! They have awesome service. Asko customer service needs to have more humanity, and not waste peoples time, and then in the end, deny them service. It’s not a good way of keeping your customers.
I have a washer (W6903) and the control panel stopped working properly. I called ASKO back in April to have it fixed. That started a series of frustrating events that has me here today in August, with my machine still not working. They had me set an appointment with a local repair service (American Home Products - Los Angeles). They came out and confirmed that the panel needed to be replaced and then tried to extract non-warranty payments for knobs. I complained and they backed off from that, but said they may need to replace knobs when they replaced the panel but that would be on them. They finally go the part, replaced it and then broke the knob.Do you think they had the knob in question? No. Then they told me it was on back order and I had to wait more than a month before they go the part. Once they got the part, they scheduled an appointment and just didnt show up. They did not call to reschedule or apologize for not showing up. I have since been going around in circles with ASKO to have them set up a new company. ASKOs repair service has to be the worst Ive ever encountered.
ASKO dishwasher came with the home we bought. I cannot wait for it to die and because of that it will probably work forever to spite me. It does not clean dishes/glasses on top or bottom racks... silverware is spotty. The supporting prongs on the bottom rack are not tall enough to support plates or bowls so they are constantly falling onto each other cutting off water/soap flow. Only thing good is the availability of doubling the cup racks on the upper rack. I will not ever buy an ASKO anything.
I bought a package washing machine and dryer with the ironing board included. I bought it from Retravision who told us that it was a new model, so we bought it after the sales person said that Asko is very reliable and we wouldnt have any problems. It was only a month in and already the washing machine was playing up; we put up with the problem for a couple of months but became unbearable. Now, the dryer isnt spinning and one problem after the next. We then find out from the service people that the units we bought were actually four years old stock; not what we were told when we purchased them. I would love for someone from Asko Management to rectify this problem, so we have machines that actually work.
I purchased an Asko washer/dryer combo on 11/26/10, registered warranty on 1/20/11. Unit needed repair within 1 year. I called service tech (after getting approval from Asko). No problem. Within days, it needed another repair. It took over 2 months as Asko had to send the part. Now, we are on #3 repair. Its been almost 3 months and I have no working unit. Today, Asko says our warranty is not valid, yet our initial call (3 or so months ago!) involved a repair person coming out, Asko telling us and the tech they were sending the parts, and an offer to basically rebuild the unit. No repairs have happened. By the way, 3 years from 11/26/10 is 11/26/13. Its Dec. 21, 2012. My husband has had many phone calls and emails with various people. Finally, Chris ** agreed to refund us $550 for the unit. I am more skeptical and called again for more information and was told it will be $550 toward the purchase of another Asko washer. I was also told they do not make washer/dryer combo units. Well! Whats the point? Asko made one before. We have the WCAM 1812. We purchased a supposedly top-of-the-line product that doesnt work. Why would I buy anything else from this company? Asko hasnt honored this warranty. Why would I expect them to honor any of their warranties on any of their products?I can go online, enter our serial and model # and pull up a page that says its a 3-year, Bumper to Bumper, No Worry Parts and Labor Warranty. Yet, I still have a useless piece of junk sitting in my home purchased from a company that continues to lie to me. Their customer service reps just seem depressed and are virtually useless. But I will continue to call and write until this runs out on 11/26/2013.
Asko dishwasher model D3250 - I have read the poor reviews for the Asko dishwasher and I am so empathetic, but my experience is totally different. I loved the Asko washer and dryer my sister owned, so when we purchased a 2 year old home (1999), we upgraded all of the appliances. We chose Asko for the washer, dryer and dishwasher. We did not have experienced service in the Ann Arbor MI area, so this was frustrating for the problems encountered with the washer, dryer. The belt on the dryer needed replacing once - still works.
Worst dishwasher I have ever owned! I have tried to file defects with Asko and all they have are excuses. My dishes are never clean. It is the most expensive drying rack I have ever owned. All I do is hand wash my dishes and let it dry in the dishwasher.
Overall the Asko dryer we have is incredibly perfect. It is reliable and fits neat in a 2'x2' space stacked. The only complaint is that they are super expensive and expensive to repair. For example, we needed to repair the dryer and the installation of a simple fan belt cost $600.
Asko dishwasher - My advice, just dont buy one. Nothing but trouble from installation through numerous repairs. Plus, it never was really quiet nor did a good job of cleaning. Now even though the dishwasher is less than 10 years old, they no longer make spare parts for it. Who makes a premium product and then stops making spare parts?
Two weeks ago, we ordered a small part for our Asko dishwasher. We were told it would be in our home in NJ in 4 business days, which would have the part to us on Friday. The price to ship the small part was $18! Why? Because Asko claims to have a special deal with UPS. On Friday, the part did not arrive. We called but the parts department was already closed - an hour earlier than its posted hours. On Monday, no part came. We called again. They stated that the part would be with us no later than Tuesday, end of the day. Can we get a tracking number? No, Asko responded, We dont give out that information. Tuesday comes and goes. Wednesday, still no part came. Thursday morning, we called again. They put me on hold to contact UPS and discovered that the part went to New Mexico. At this point, my dishwasher has been broken for weeks. Their response was, Sorry for your frustration. I state that the mistake was made on their part and that I want the part shipped overnight. At $18 for shipping, its ridiculous not to have the part in two days! They could have shipped it through priority mail and given better service for a fraction of the cost. Their response was, Asko will let UPS know that that is what youd like. I stated back, No, I wanted Asko to direct them to ship the part overnight or ship a new part directly from the warehouse overnight. This was their mistake. Again, their response was that they contacted UPS in New Mexico and had let them know that we want the part overnight. At this point, I asked to speak to a supervisor, the person said, She isnt here, but Ill take your number and shell call you back. I received no phone call. This isnt the first experience Ive had with Asko. It will be the last. I wouldnt recommend them at all. Their level of customer care is horrible.
We purchased an Asko SS dishwasher Model D1876 10 years ago for $980 and have had nothing but problems with it. It first started on fire (the motherboard needed to be replaced), approximately 4 leaking issues, 2 overflow issues, thermostat replacement, cycling issues (machine would never turn off). Last month, we had another overflow and leaking issue and as soon as that was repaired, the motherboard went bad again just last week. Asko was called by our authorized repair company and they were told that the motherboard was no longer a part they were making or backing. Asko told our repairman to tell us, Just go buy another dishwasher. Really? Who makes a product and stops making replacement parts for it? What are my options with this company?
We bought an ASKO W6884 ECO washing machine which worked well until just over two years old and out of warranty, it started making slits in clothing amid a loud squeaking noise. I contacted ASKO who sent a service man costing $100, he telling me that the machine needed a new drive belt which would take a few days and cost $200. When he rang to return with this part, he asked me to disconnect the machine and have it ready for him, out from the cabinetry where Id paid ASKO to install it when we bought it. I declined, politely telling him that it was his job.When he arrived, he requested some towels which I assumed were to absorb any leaking water, but was surprised a short time later to find the kitchen floor and adjacent cabinetry awash, with him having rolled the towels up under his knees. A short time later, I heard a loud banging coming from the kitchen, and on walking in, found him kneeling on our towels, vigorously banging a claw hammer onto a shifting spanner to undo the lock nut at the back of the drum. He told me that the lock nuts on ASKO machines were always difficult to undo, that often these were sealed in with Loctite.I told him to stop, to use a ring spanner as he was stripping the lock nut to which he replied that he didnt have one which very much surprised me. I told him to stop work and rang ASKOs service manager, an extremely rude, arrogant woman called Varni to whom I related what had happened and that I was very unhappy. The repairman appears to have been a backyarder contracted by ASKO, he having come without towels or proper tools, leaving the place with the floor and cabinetry still awash. I shall never buy or recommend ASKO to anyone, and hope for ASKOs sake that I never change my sales job to selling household appliances.
I Purchased an Asko DS3100ss Dishwasher in 18/09/2004, I have had two repair call outs in the last two years for faulty wiring loom which has been earthing out to the chassis. A local Asko Invoice ** and **. I believe that this is a dangerous situation and would be common to all their machines, so be careful. I mentioned that this is an issue to the service man who in turn replied with Well it is getting old. They are no good after 10 years. The machine has performed as the designer intended but a faulty wiring loom is dangerous and costing me money. Not them.
Washer/dryer set are 5 years old. Washer has broken 3 times (Twice the magnet component on the drum broke and once the latch had a short in the switch and wouldnt start). All three of the repairs were under warranty but all took a week or more to be fixed. Now the dryer is broken. Faulty gas valve. No longer under warranty. I wouldnt recommend Asko appliances to anyone.
Our builder installed Asko dishwasher from Sub-Zero, it had broken soap dispenser. It took them 3 weeks to replace it, then 2 months later start button quit working and it took another 3 weeks to get it replaced.
Very nice dishwasher. It is much quieter and cleans better than the kitchen aid we replaced.