SHARP Carousel Microwave Oven 1200 watt Model R520KST - As long as it was working, it was great! We purchased this unit about 3 years ago. This week it began turning itself off short of the time programmed in. Our usage is light, e.g., to heat a cup of water for tea. I expected it to function longer. My ideal microwave would simplify the control panel and focus the design effort on reliability. We never used all the complicated features (defrost, reheat, bake, and keep warm for specific meats, vegetables and beverages). But I would like the unit to last longer than 3 years.

I have a Sharp microwave model r820j, an older model I purchased the first one in 2015, exchanged it in Jan. 2016. Cant recall the problem with it, but recently I was using the convection part to bake a meat loaf, shortly I smelled something, it was smoke from the microwave which was on fire. Had I not been in my kitchen at the time it would not have turned out good. I am in contact with Sharp. They are wanting pictures, hoping to resolve this in a timely manner. Hope this does not happen to anyone else that has this model. I am aware this is an older model, but should not have caught fire under any conditions.

We have a Sharp drawer microwave -- the builder installed it. It is about 2.5 years old. We were making a small bag of popcorn, after 30 seconds, the microwave made a horrible grinding noise and started smoking. Smoke was coming out from the vents under the control panel where the wiring was located. I thought somehow I left the popcorn in too long... bag was still flat and unmarked. I took it out and turned it on again for a few seconds... lots of smoke and terrible noise. If I had not been there to stop the microwave likely our whole house would have been on fire. This product needs to recalled! So extremely dangerous.

We purchased the first Sharp microwave in 2011 as part of kitchen remodel and within years starting see sparks within the microwave and were told that the magnetron had malfunctioned but were out of warranty. We purchased a replacement Sharp microwave drawer in 11/13 and it started again to have occasional sparking and finally stopped working altogether in 1/17. We had sharp approved services come to see the unit for repair and he declared the magnetron again defective and the unit unserviceable due to the electrical damage. Sharp has not disputed these claims but refuse to reimburse for the microwave only offering a replacement for $195 for the pleasure of purchasing our third possibly defective Sharp microwave drawer and potential fire hazard. We opted to try another brand for safety.

I bought this microwave back in Oct of 2017 and spent 1,200 and go to use it and started making a loud sound and did not work anymore. Now this happened on March 2 and I call P.C. Richards and talk to someone there to come look at it since I have a 5 yr warranty on it. They finally call me back on Monday which is fine and I talk to the manager. He told me he was recommending that we replace the microwave and that they would be in contact with me. So I get a call from P.C. service and they spoke with Sharp and that they were going to call me about sending a service guy. Service guy? I dont want it serviced I want a new one, its 3 months old? Spoke to this guy in the morning and still didn’t hear from this company.The reviews on this microwave are horrible and they need to fix the problem once and for all!!! I will never buy any products from this company ever again. This is my fault for not looking up the reviews on this piece of garbage that they sell. Soon I will walk into P.C. Richards place and drop it on their doorstep and call my lawyer, because they know that this is a problem and they like to play games. Done with Sharp!!!

Sharp microwave R-451ZS - Microwave turned on by itself and overheated and was smoking.

We were excited to receive our new Sharp microwave drawer. Unfortunately, it arrived broken and we cannot reach anyone at Sharp to help us fix the problem. Ive called daily for the last 4 days and have gotten one email with the message that the issue is being reviewed. When I have connected to someone, its been an operator in another country with a TERRIBLE phone connection or headset so scratchy, I cant hear/understand them. No matter because when I HAVE been able to talk to someone, they have no idea how to help or answer any of my questions, saying Someone will get back to you -- only to have me wait, never getting a call or an answer.The company is AWFUL. And the drawer sucks. It would have been MUCH better to just use our old inexpensive countertop microwave. What a waste of money!!! And such an unprofessional, terrible company to try and deal with. I absolutely do NOT recommend buying ANY product from Sharp. I know we will avoid them at all costs. Its just not worth the headache. TERRIBLE!!!

I have had this Sharp microwave for more than 10 years. The quality and performance are top notch. It is dependable, sufficiently quiet and has powerful heating ability. I would definitely purchase this brand again.

Only had my microwave for 6 months and as of today it has gotten hot to the touch and it shuts off until it cools off so I will buy a new one but it wont be a sharp.

One year and ten days after purchasing a new Sharp Microwave it malfunctioned. There was a burst inside then I found a small burned hole in the metal plate inside. Called Sharps customer service where I was treated as a very valuable customer. I did follow up every couple of days, because I have learned from other customers to do my due diligence. Each time they were extremely nice and gave updates on the stances of complaint. After 7-days, issue was resolved. Within 10-days, a new microwave was delivered to my doorstep. Shipping tags were supplied so I can send back the defective microwave, too. Very smooth transaction.A few years back, I purchased a LG refrigerator from Sears. It went defunct after couple years. Sears and LG did nothing for me! Insult upon injury, they did offer a 25 percent discount to purchase another fridge. Needless to say they lost a customer. Forever! I would indeed purchase another Sharp product after this delightful experience with Sharps customer service department. BTW. The last Sharp microwave I had was 13 years old. I sold it at a yard sale for 20.00. The only reason I replaced it was because I wanted a turntable and sensor heat.

The under the counter drawer type microwave is convenient, uses no counter space, easy to use and clean. The programming is very simple with a lot of timing features not normally found in countertop of cabinet mounted units. We have had it for 6 years and not one problem.

This is an okay microwave, but it came with the house when we bought it. I think it needs more selections to choose from. But it works as it should. Our preference would have probably been a KitchenAid or a GE microwave.

Ive had this microwave (R309Y) less than 2 yrs. I keep it clean and it is out in the open not in an enclosed area. I just went to cook 1/2 of a squash for 8 min and the microwave and the cord got really HOT. I had to use potholders to get the Corelle plate out of the microwave. I have noticed that even cooking 2 baked potatoes for 5 min got the microwave hot also. Needless to say, it is now in the trash marked as a fire hazard and has had the cord cut right off. I dont want anyone else to use it!

Sharp Carousel microwave was caught on fire. My 10-year-old son was popping popcorn and walked away. My wife then walked in to find the interior of the microwave aflame. The right interior side was burning. There were no problems or warning signs of issues prior to this.

Purchased a Sharp microwave about 1 year ago for about $130 approximately a year ago. Recently after I use it, it cuts off the power to it. I have to unplug it then plug it back in then it works again until the next time or sometimes 2 times. Then it happens again. Wtf? Ive had $80 microwaves that still work fine years later that Ive given away. From dull minds come Sharp products?

We purchased this microwave in August of 2012. On two separate occasions while heating food, there was a small pop and flame occurred. Once the door was opened, it stopped and there was no damage to the interior or the panel.

Have a large Sharp Carousel II (1100 watts) from Best Buy. It has lasted a good 10-12 years and was very reliable. Due to an unsuccess effort to replacement the small cardboard radiation light cover, I have toss an otherwise perfect machine. It makes sparkling sounds. For a while, we were able to tape the pinhole leak shut. For safety reasons, we will toss it out. I have a small temporary microwave of 700 watts which is often disappointing and does not cook food well.

Model No. : R-551ZS. It has instant start 1-6 and 30 sec when the start button is pressed, which are great features. Also the sensor reheat (SR) button works great. When we first purchased it I burnt some popcorn because I pushed the wrong button and the bag caught on fire. We had to unplug and take the microwave outside to cool down and it has worked perfectly even after that catastrophe. The coffee reheat button is 1min 10 secs which I wish was 1min 20 secs. Overall it is a great microwave oven. Purchased at Walmart and not overpriced. I would recommend this oven.

Health hazard: I have a Sharp R320B microwave that went bonkers. It was running on a 2-step cooking setting (meaning, 2 timed cooking at different power levels). On the last sequence, the microwave stopped for a few seconds/minutes then continued in cycles. Then it stopped. When I opened the door, the microwave turned on. I quickly closed the door and tested other settings (such as running at set minutes on full power). Same problem of gremlin microwave turning on with the door open, about which the Sharps own manual warns that it exposes the user to harmful energy. Also, I unplugged microwave for a while on thought it might reset the microwave. After plugging it back into the outlet, I opened the door to test again and the microwave immediately turned on with the door open.This is an old microwave, and Ive been planning on replacing the microwave anyway. But as an FYI to others and for file on record, I submitted this warning. Other than the exposure of microwave radiation from the malfunction, I did love the programming features which mostly were convenient and actually used by me.

Sharp Company, after a lot of phone trouble for me for an afternoon and a half, did send me a Refurbished smaller microwave for the Warranty fulfillment when my Sharp microwave stopped heating after less than a year. The smaller microwave they sent me is at least heating for the past few days. I was just relieved to get anything from them with not having the receipt. Ive researched the fact that its impossible to find a microwave anywhere nowadays that will last for a year or more, and that may possibly catch on fire too. I looked on the box this Refurbished microwave they sent me came in, and it showed...CHINA. I know Ill avoid Sharp products from now on.

Purchased this Carousel microwave February or March of 2016. Still searching for receipt to prove this to Sharp customer service who states I purchased it in August of 2015. I understand the need for proof however at this point if I do not find receipt I will need to pay them a prorated fee to ship me a new one. Product was manufactured May 2015. Regardless of me owning it 9 mos or their claim of 16 mos this microwave is a hazard and I am thankful that no serious injury to myself, house or family members occurred.I came to this site to see if other complaints of this microwave coincided with mine. I have attached a picture as what happened is exactly what happened to Lee from Alabama had to review. Thankfully mine not as severe. So as for me locating a receipt to replace my microwave for free or their prorated fee, no thank you. Sharp should recall these and hope that consumers who purchased these dont get hurt or lose their lives over such an awful product. I have also attached product information serial number, model etc in hopes to warn other consumers.

Three months after installing the under counter microwave, while heating up a frozen patty, a couple of seconds into a 40 second cooking cycle, the unit started buzzing and emitting smoke. The smoke smelled electrical. Immediately turned off unit. Sharps first response was to try to sell me their extended warranty. (Which I will probably do if and when they repair or replace my unit.) I see that other people are having the same issue with this model. I strongly recommend, DO NOT BUY.

We have a Sharp Carousel microwave that is now 18 years old. It still performs very well. The only maintenance that was done was to lubricate the door catches with WD40 two months ago. That is solid reliability. It is used multiple times every day.

This is my second Sharp microwave to burn up. We called the company the first time to report our microwave had went on fire and my husband hurt his hand throwing it out the back door. It was right before Christmas so we were forced to go out and get another microwave for the holidays because they refused to handle this in a timely manner. We purchased another sharp thinking that they would reimburse us when we settled with the company. They sent me a disclosure letter that I refused to sign so they were not willing to discuss any reimbursement after that.Moving forward a couple of years later with the second microwave while cooking a Potato, on the potato setting the microwave started to smoke up the whole house. It was a electrical smell and fried itself out. When I called the company to explain that this is the second time this has happened and to ask if maybe there was a recall they said no. After sending photo upon their request they contacted me and offered ME TO BUY another one directly from THEM. They also wanted the sticker from inside the microwave and for me to sign a disclosure. Bottom line... this is happening very often and probably should be recalled. I hope someone doesnt get really hurt. This is negligence.

Sharp R-451ZS microwave - When I first got it the carousel made a squeaking sound that would come and go and still does but about 11 months later, 3 weeks before the warranty was set to expire I discovered it sparking when it was cooking and there was smoke. I unplugged it and opened the window. The magnetron is blackened and is a spot on the metal place that covers it. I dont trust Sharp at all even if I can get it fixed. Now I have the inconvenience of lugging it with a taxi to a repair center.

We purchased a new home this summer. The builder had installed a Sharp Carousel microwave. It was great until last night. I decided to try the potato sensor. I put the potato in the microwave, pushed the button and started the microwave. About three minutes later I smelled smoke and turned to see the microwave on fire. I shut it off and the fire went out but there is a smoke smell that I cant get rid off. This is a very dangerous product.

GE PROFILE SPACEMAKER XL SENSOR. We have had one problem with the handle cracking but was replaced by GE. Have been using for 12 years on a regular basis. Great microwave. Also easy to clean.

I purchased the microwave in Jan 2014 from Best Buy. It was the display model. The manufacturer date is Oct 2011 but was not used. Last night while defrosting bananas, it smelled like our house was on fire! We didnt immediately consider the microwave because there were no flames or smoke but it is under the granite countertop in our island. We checked everywhere in the house looking for a fire, even turning off the can lights but did not find any flames. We decided it had to be the microwave and removed it from the cabinet. The inside smells just like a fire. It was very scary. I called Sharp this morning (knowing it is out of warranty) and they honestly didnt care a bit. Said they could send out a service tech for a fee. I am not interested in fixing the microwave that could have burned down our house. I am disappointed in the lack of concern from Sharp. Will not buy any more Sharp products. I have submitted my information to ClassAction.org. Hopefully Sharp will find a conscience and address this issue.

The inside of microwave model 330Y(S) is completely rusted out, the reviews from everyone else suggests to me there is a defect with this model, on contacting Sharp they said there is nothing they will do about it, telling me if its not cleaned it will rust, I stated I look after my white goods with care!!! He also stated if you live near the beach the microwave is more likely to rust!? What the? I wont be buying Sharp products again and I will never buy LG either! I spent over $2000 on a fridge, had to be repaired in the warranty time, the metal has a defect, LG wont do anything! Can someone please tell me what is a good brand of microwave to buy which will last! Not happy.

I just sent my little Sharp microwave with turntable off to grad school with my daughter who is younger than the microwave and she is 24! It has worked like a charm for decades now without one problem. I purchased a larger microwave...a Kenmore...and that one stopped working 13 months after it was purchased. I am now looking for a microwave for my son and I am buying a Sharp!

We purchased the Sharp 30 inch drawer microwave in the fall of 2013, by August 2017, it is broken, with a repair estimate of $720 (broken magnetron) - the microwave brand new cost $850 - which we considered a high end microwave at the time. The replacement unit is now priced over $1,000. We were told by the repairman that popcorn and bacon ruined the microwave. Tried to work with Sharp to at least get a discount on a new one and we were declined. Now we are understanding that the magnetron usually comes with a 5 year warranty... Which neither Sharp nor the technician bothered to mention. Very disappointed with the quality of the microwave - our previous microwave lasted 15 years. Also disappointed with the follow up service and their lack of support for their own product.

The microwave ceiling peels and this microwave is only 5 years old and not used on a daily basis. The microwave ceiling peels and it is less than 5 years old.

Very satisfied with this microwave. It is getting pretty old now, but it has been working just fine for years. I would replace it with the same brand.

I purchase this Sharp carousel microwave in 2019, yesterday popping popcorn, it have been making noise and sparks before but it stopped, I ignored it because it did not do it all the time. Yesterday popping popcorn there sparks, smoke, then fire in microwave. I am glad I was still in kitchen when it happened. Was it a recall on this model SMC1131C.

Just a few days back I am ashamed to say that I wrote a bad review about Sharp microwave when mine broke down after 8 days beyond the warranty period. I SHOULD have contacted Sharp customer service before writing the review but it was a Sunday. Monday morning I called Sharp microwave division using and explained my problem. I was transferred to customer service and the person was extremely polite and nice and told me just fax or e-mail as an attachment the label from inside my microwave and the bill of sale. I sent them and within minutes got a response thanking me and explaining that I will be getting a replacement within 3-5 days. That was on this past Monday - 11/21/16. Expected the delivery after this holiday rush. To my surprise, I got the replacement this morning. So in future I will buy only Sharp equipment - we already had Sharp TV and another microwave. Thank you again for posting my review.

I have owned 3 Sharp microwaves. The first one lasted almost 20 years. I dont expect anywhere near that for this new one. I purchased this one in March 2015. The roller ring under the glass tray lost a wheel. I called Sharp with all my info (model, serial #). I was then told they dont have that part. I was given a number to a company who doesnt carry Sharp parts yet and said Sharp is constantly giving their number out. I have searched online with no luck. My model # doesnt even exist so how am I to find a part. You have to use the ring for your glass tray so I guess Im out of luck and need to buy a new microwave over such an important part! I will say one thing... MY NEXT MICROWAVE WILL NOT BE A SHARP!

I threw some popcorn in tonight for a movie. Went out on the porch for like 30 seconds. Came back in and i smelled smoke and the microwave was completely without power. After waiting for the smoke to clear, I opened the door to see the wave control door (or whatever that little door on the right is called) had completely burnt all the way to the top of the unit. The microwave was maybe a year old. I will not be buying Sharp ever again!

Purchased a Sharp Convection microwave online from ABT. The microwave stopped working after 15 days. Returned the microwave and received the replacement unit. After I installed the replacement unit, the door would not stay shut or lock. Boxed the microwave up for return. Time to shop for a better quality brand.

It works very well and has never broken down on us. The power of this microwave is definitely sufficient for everyday use. We would 100% replace this one with the same model. We have had two of these models now and are very satisfied.

We purchased the Sharp drawer microwave MODEL SMD2470AS on 5/30/15 and installed in our kitchen remodel in our home on the Cape in July 2015. (Installation was delayed due to late delivery of the new cabinets.) We used the product the rest of the 2015 summer season and sporadically thru November 2015. We began sporadic usage again in the Spring (April 2016) and then resumed normal usage the end of June 2016. On July 5th, 2016 the microwave died - the drawer wouldnt shut. We had trouble with drawer opening and closing the week before. We called the Sharp customer service number and told to unplug and then plug in again - that did nothing. The representative then provided a business name in Hyannis for us to contact for repair at our expense. This product cost us $1079 plus tax and worked ONLY for the equivalent of 4 to 6 month normal usage. THIS IS OUTRAGEOUS.

This Sharp Carousel microwave was here when I bought my house 10 years ago. It has been great and I have not had any issues with it. I would definitely buy this brand again if I needed to replace it.

We bought an over-the-counter Sharp microwave two years ago, model no. R-1214-T. It was expensive, but I thought Sharp would stand by their products. I was wrong about Sharp. I am just out of warranty and there is a dangerous problem with sparks and arcs when heating simple items in the unit. When I contacted the company I was given a case number. I provided pictures of the burnt plate on the inside of the unit. They told me they would contact me within 24 hours to let me know their decision. No one contacted me.I called them several days later. I asked to talk with a supervisor after I was told they werent going to do anything because I was out of warranty. I was given to Sharp supervisor Chris, employee **, who was of no help. He gave me an authorized dealer phone number, perhaps someone who could fix my microwave. When I called the authorized dealer they shared they no longer deal with Sharp. The authorized dealer said Sharp offers no technical support, also it takes up to 3 months to get parts as well. The authorized dealer shared Sharp is not a good company to work with. Ive been left high and dry with a dangerous problematic expensive microwave and no authorized dealers to fix the microwave. A big Sharp yuck from this customer.

We purchased this in 2010. It was to replace a Sharp microwave that was bought in 1988. (These can be built to last.) We also have a Sharp Convection Microwave that is 27 years old and is just starting to lose some of the functions. We had a problem with the drawer microwave it 3 years ago and to reset the circuit breaker. Now, which we believe is a design flaw, the distributor piece at the top works free and burns the buffer. It now arcs and cannot be used. Sent a complaint and question to 2 Sharp locations and have not heard back.

Sharp Microwave Model Kb6525P - I was cutting up a chicken in a foil pan on my counter top. I accidentally cut a hole in the foil pan and the juice and grease leaked out onto the counter top down the side and into the Microwave. The oil and juice actually seeped into the front component and into the drawer as well as between the two glass front panels. The microwave drawer would not work after that and then the whole thing quit. Upon inspection by the service tech, he found that the plastic tabs holding the front panel had disintegrated. He also found that the electrical cord had not been sealed in properly and if the liquid had gotten in there, there would have been an electrocution of the microwave and probably me. This Micro was only 4 months old. After 2 1/2 weeks, Sharp has not given me a decision on what they will do. This product is an accident waiting to happen and is a total piece of Junk. If the drawer and components are not sealed what keeps the microwaves from escaping. Read all the rest of the bad reviews before you buy, they are all true, including the Customer Service.

I bought Sharp Microwave about 6 months ago. Around April 28, I noticed a spark inside the microwave and black spot. I contacted Sharp customer service...guy took all the details and told me someone will call me tomorrow. Guess what?? Nobody call. I called them and they ask me to send the pics of the micro. I sent right away and they told me that somebody will call. Guess what?? Nobody call. I called them again next day and they told me that they received the pic and the matter is under review and I should be hearing from them in day or so. Nobody call. You guys have to note that this is for MICROWAVE, the every-minute-use appliance. Long story short, I made like 10 calls in 10 days. One day I spoke with someone and ask a very simple question that what are the possible outcomes will be in this my case. She said she doesnt know. I was pissed. Eventually I requested to speak with manager/supervisor. The guy gave me the good answer and it was Friday. Remember during whole this process NOBODY CONTACTED ME WHEN ON EACH CALL THEY TOLD ME I SHOULD BE HEARING FROM THEM. Finally I called on Monday to inquire about the case, rep told me that they have approved my case and now they will send me the letter to sign. I received an email with letter. I signed and replied back.Moral of the story: for 200 microwave, SHARP dragged this case over 10 days and made my whole family life miserable. LISTEN SHARP...for house appliance claim...please stop harassing people by UNNECESSARY steps (photos, approval time, signed letter and then CC info). Above all, your customer rep are REALLY BAD in following up with customer. WORST EXCHANGE EXPERIENCE. I WILL NEVER BUY THE SHARP PRODUCT AGAIN. AFTER 10 days, they couldnt overnight the microwave. Please note if you dont change your customer service protocol...one day you will be out of business.

My Sharp R 270 has just started to smoke and smell of burning wire. Recently, I noticed that the area below the turntable was getting badly stained and difficult to clean. Now I can see that a hole seems to have been eroded in the side wall, near the top on the vent side. This is dangerous as if something had been put on to cook and left unattended for a few minutes I assume it could have caught fire; and the kitchen with it. This microwave is about 3 years old and only used a few times a day, mainly just for warming up coffee! Its replacement wont be from Sharp.

I love this huge microwave. It has been in daily use since purchased in 1996. A few months ago, when I needed a copy of the manual, Sharp came through quickly with a PDF of the original manual. It has a convection feature that I wanted to learn how to use.

I received a Sharp Carousel microwave for Christmas 2017, its now August 2018 and the microwave is broke. It started to spark electricity no matter what was in it. I contacted the company about the issue and said the warranty had ran out and I needed to pay for a new unit. I am completely unsatisfied with the way the company handled the matter and will NEVER buy or recommend their products to anyone ever.

My Sharp microwave is awesome. It has 1100 watts. It also has a platform for rotation and even cooking. The only thing I was concerned about when I bought it was its large size. Other than that Im extremely happy.

The microwave has a defrost cycle and reset button. It is 1000 watts and it was given to me. I use the defrost button often and it works well. It is easy to clean inside and the carousel is easy to take out and clean. The size is appropriate for a dinner plate yet tall enough for a large coffee cup.

Sharp R-270SLM - I purchased my new sharp microwave less than a year ago and I thought at £50, for a sharp reputable brand and its quality was a bargain. So I purchased one thinking this would be a worthwhile investment. In the first few uses, I noticed that steam would not come from the air vent but would buildup in the compartment inside whilst I was cooking. Then four months after the purchase, I noticed what looked like a brown mark on the outer rim where the door closes too. Then, brown marks started to appear under the turntable and at the rear corners of the microwave. I have now contacted the customer services to see what they are willing to do...

I purchased a drawer microwave from an appliance dealer 1 year ago. Within 6 months, the unit had an awful electrical burning smell with every use. I returned it to the dealer. I had bought an extended service. He called Sharp and fixed the unit like they told him. Something about the magnetron? Now only 4 months after the repair, it again has the awful smell with each use. The dealer and I both called Sharp Customer Service. We were both told, We will not be able to help you since you unit is now out of warranty. When I told them that the unit could be a fire risk, I was told, Well, do not use the unit then. I will never buy a Sharp microwave again!!! I told them that I would report this as a risk and encourage others not to buy this unit. No answer.

Microwave starts on its own and doesn’t shut off. Manufacturers was contacted about the defect and offered $40 off to buy another fire hazard instead of replacing the microwave. DONT WASTE YOUR SAFETY.

I have had this Sharp microwave for 2 years. I bought it at Best Buy for $100. Its stainless steel and very nice looking. Just about a month ago it started shutting off by itself way before the time was up. The plastic on the buttons is wearing off also. Not what expected from Sharp. I have a feeling I will need to buy a new microwave soon. The one I had previously is about 20 years old and still working great at my Dads house.

It is a microwave - the Sharp is nothing special, it came with the house. We find it has hot and cold spots. Appreciate the 30 seconds additional button.

I tried to microwave food like you normally would, there was no metal in the microwave or any other substance that would cause an adverse reaction. The result was sparks flying all over the inside of the microwave and awful smelling smoke filling the kitchen, also a fun filled visit from the local fire and police departments. Zero help from customer service. I will NEVER purchase this or any other item from this company and I urge others to do the same. Stay safe and stay away from this product!!

Me & my wife got our microwave from a friend/Neighbor. I never buy appliances from Sharp cause they dont last. Our microwave gets hot on the sides and back which is one of the many reasons I rated this microwave this way.

We purchased this microwave 7 months ago, we have had no issues up to this point, granted we do not use it every day, it smells as if something is burning. My whole kitchen smells of burning electric. Didn’t have any issues until now. I’ll be taking this back to Lowes. It’s model SMC 1452CH.

I had this $800 microwave for three weeks when it caught fire while not in use. I had been away for the weekend and had only returned home for a few hours when we heard a loud pop and lots of smoke started pouring out of the unit! Sharp scheduled an in-home service call, which ended up being a take the unit away call and left me without a microwave for weeks on end. They still havent decided if they are going to repair the disgusting smelling burned plastic unit or give me a new one. Stay way form this unit if you value the safety of your family!

I recently was wiping out the inside the microwave and noticed the paint was bubbling and peeling. I called Sharp and was told to send pictures. After two phone calls they offered a replacement at my cost! Why would I pay for a most likely refurbished item. The customer service and outcome has clearly changed my opinion of recommending Sharp appliances or purchasing one EVER AGAIN!

When we built our house 3 years ago the contractor installed a Sharp Insight Drawer microwave. Unfortunately within 2 years the microwave stopped functioning. We could not get Sharp to fix it. We really had another repairman who works for Sharp take the microwave to his shop and repair it. Tonight a large fireball shot out of the side of the microwave directly at my wife and the whole microwave shorted out. This is a very dangerous product and we will be immediately removing it from our home.

I just got off the phone again with Sharp Customer Service concerning the third microwave I purchased of this same model that has become defective in less than 14 months - the first two happened in under a year and the third (which was a replacement that I had to pay a pro-rated amount for) quit working in 14 months. The first two had serious problems with water building up in the microwave and on the window, and then the inside base paint began to bubble, wear off and the metal rusted. I started with a purchase of two and gave one to my daughter. The one I gave to her quit working in about 8 months, but because my husband had just passed away she didnt want to burden me with another problem so I didnt find out until I had the problems with mine three months later. Both of these units also seem to have heating problems - food did not cook as quickly as it should. My daughter had already discarded her microwave so I couldnt return it for a replacement, but I did contact them about mine and it took three months to get a resolution of sorts. I couldnt find my receipt because of the confusion of a fast necessary move to another home, so they told me that I would have to pay $75.00 to get a replacement, after I had to take it to a repair shop, wait for it to be evaluated, and then possibly get a new one. I paid the money and had to go to the repair shop to pick up the replacement - that was in May of 2012. The new microwave seemed fine - no excess water problems and heating seemed acceptable. However on 7-21-13 the unit just quit working right in the middle of heating some food. The clock and timer work, but the unit will not heat or turn - nothing - not even any sound. I contacted Sharp and even though it had been 14 months I felt that I was justified in asking for another replacement microwave, and not the same model number because of the consistent problems I had experienced with the prior three. Their response was a definitive no because I was REQUIRED to sign a letter releasing them of responsibility in order to get the unit they sent to me as the replacement for the second defective one. I am going to write a letter to the corporate office to try to get some resolution to this problem, but based on the conversations I had with the customer service representatives I dont expect the corporate head of customer relations to care either. I will write the follow-up on this site after I receive their response.

I purchased a Sharp countertop microwave model smc1131cw, serial #d770610433 from Best Buy. I took it home and checked out the keypad to make sure everything was operational. Everything worked except the power level button. So I returned it to Best Buy and they ordered another one. I waited another 4 days for the second one. This time I set it up in the store to make sure everything was working. Same thing, the power level button didnt work. I called Sharp customer service to find out if it was the machine or me that was doing something wrong. Wouldnt you know I got some guy in some foreign country with a heavy accent. It came down to him not being able to help me. He ask me if the store could pull another microwave from the stockroom and check it. So I had to get a manager to approve this and when they went to get it the guy on the phone says I cant stay on the phone any longer. That set me off and I told him so and hung up. The guy at Best Buy then comes back with another Sharp and we checked it out and that one had the same problem with the power level button not working. That was 3 Sharp microwaves that were the same model that didnt work. Is there any quality control at the manufacturer? Oh thats right, theyre made in CHINA!!!! Dont waste your time with Sharp.

I bought my SHARP CAROUSEL microwave 19 years ago. It has operated flawless for the whole time. I paid about $125.00 dollars for it and consider it to be an excellent value for the money. Its still in use and is the only microwave I use.

Purchased a carousel microwave that had a defective hole in the top. I immediately sent pictures asking for a replacement, and after NUMEROUS phone calls that dragged into weeks, I was told they can no longer find an identical one to replace mine, even though I had just purchased it! They gave me no other resolution and no one contacted me again. I gave up trying to contact them because I was just passed from 1 person to the next. Very unhappy with the entire experience. I paid $300 for a microwave with a hole. I sure hope theres nothing dangerous coming out of that hole.

SHARP CAROUSEL MICROWAVE MODEL R-551ZM. 20 yrs ago I bought a Sharp microwave and it lasted 20 years. The new one I bought in 2016 lasted less than a year. It just stopped working. Then I had to deal with the unhelpful, obnoxious Filipino calling center. Their job is to keep you on the line as long as possible without answering your inquiry and while asking you a million questions and making you respell everything 10 times and saying as many bizarre things to that make no sense as possible. Needless to say the time I will waste is worth more than the time they will keep me on the phone while doing nothing. I will never buy another Sharp product of any kind not even a thermometer. The products produced by them are trash and Filipino calling centers are designed as a form of torture. They are abusive.

After the first year, the inside of my Sharp Carousel microwave started rusting and the paint flaking. Each use would cause flakes of paint to loosen and fall onto the food. Since I couldnt find out if the paint was lead based and since the kids werent always conscientious about covering their food, I had to retire the microwave from use. I eventually purchased another brand of microwave, but discovered how difficult it is to find out if the Chinese manufacturer is using lead based paint.

After a year, if I pressed 1 for 1 minute, I got 4 minutes cooking time. No way to fix that. Other numbers were messed up also. I had to watch my time. So today I was doing bacon in it. It flashed and it was out. Now its just a big timer. I had some money in it. This was sharp r-309y. I make min wage and I cant afford another microwave. It is no good.

The first microwave I purchased lasted 6 months and quit. Sharp sent me a replacement but it was broke. Sharp sent another replacement. The last replacement lasted 7 months and caught fire. After 11 days of communicating with Sharp, they want me to pay them $10 to send me another microwave, same model. Model # R-659Y. I am not interested in the same model that will break or catch fire. I will NEVER buy anything made by Sharp again.

I bought a Sharp microwave and it started sparking after 1.5 years. It is not usable anymore and is very dangerous! Sharp will not replace the microwave because the warranty is only one year long. They do not stand behind their products? What should anyone else?!?!

This microwave stopped working when it was 1 year and 2 months old. While the drawer still worked (a common complaint) the unit would no longer heat food. I followed the instructions and called Sharp for an authorized servicer. Long story short, no one within a two-hour drive would service my appliance, whether in warranty or out. Sharps customer help line was useless - and their annoying people just kept reading from their scripts and passing me to yet another person that would read me service provider lists several hundred miles away. I was on the phone with them for well over an hour.I also called the place I bought the unit from (Appliance Factory Outlet) - they do not service anything, but dump the service on another company. That company (Brand Source) would not work on the microwave, citing inability to get parts reliably. I also talked to one other service professional that I found locally, and he would not work on the unit, citing how difficult it was to work with Sharp and that the pay for warranty work did not cover his costs. Note: the magnetron was still under warranty, even though the rest of the parts were not, so I had to get someone to confirm if the problem was in or out of warranty. If you are foolish enough to buy one of these units, make sure that you buy it from a company that SERVICES THEIR OWN APPLIANCE SALES. The other option is to pay the extra money for an extended warranty - then the insurance company has to deal with the problem.

I bought the Sharp drawer microwave for a home I was building. The home is for retirement and used primarily for vacation. The unit was bought three years ago from Metro Appliances in Lowell Ar. (very nice people by the way). The unit was installed two years ago. Used infrequently for vacations and holidays. Last night I put a bag of popcorn in the unit and it made a grinding sound, flashing lights, smoke. I called Sharp and their attitude was it is out of warranty you are on your own. I contacted the authorized repairman and he came and said the unit is unfixable. I went online and literally see scores of people this has happened to. Im glad I was standing by the unit and it only went for 20 seconds because my house could have been in flames.

Purchased a brand new home with Sharp in drawer microwave KB-6524ps installed from builder in Dec 2016. By January the microwave would sporadically make a humming sound when turned on and started tripping the circuit. We also noticed it isnt heating food properly anymore. Food heats unevenly, microwave safe containers get extremely hot, yet the food in them is lukewarm. Builder sending out appliance repair co next week but after reading similar and horrible reviews, Im not hopeful. Not acceptable for so many people to have the same issues and Sharp has not issued a recall for such a high end microwave.

I bought an R-551ZS on Nov. 30, 2016, after ice storm power surge killed old reliable Sharp purchased ca. 1990. That unit would stop, with no display, with the back upper right corner very hot to the touch, and not resume until cooled for 5 mins or so. Sharp sent an identical replacement. It did the very same thing on first use on July 4, 2016. Sharp then sent an R-651ZS, which had worked fine since received about 10 days later, until this evening. I microwaved a cup of coffee for 40 seconds and on opening the door at end of cycle, the display went to 0 instead of the time of day and the internal light was brightening and dimming, while a sizzling sound emanated from inside the back of the unit where there are vent openings near the power cord, where I would assume can be found the electronics and power supply. The sizzling sound stopped the second I unplugged the unit. As an experiment, I plugged it back in and there was no sizzling sound, the internal light was steady, and I was able to reset the clock. However, I will NOT risk a fire in my home with a disabled sister who might not make it out in time, so I will not be using the unit. I e-mailed the last customer service contact from the last episode within 5 minutes of the event, today, Saturday. I dont expect a reply until the next business day. The reps were very responsive on the earlier two incidents, but at this point I will never buy another product with the Sharp brand name on it. Three defective units in such a short time suggests to me that their quality control is ineffective and perhaps their engineering design department or theyre getting defective electronic components from their suppliers. This is really a shame as the product I bought ca. 1990 was a trooper without a single issue. It was that reliability that induced me to buy that first replacement Sharp unit on Nov. 30, 2015. I havent looked, but Im guessing that the 1990 unit was likely U.S.-made and these later units Chinese. There have been many documented cases of Chinese electronics suppliers delivering counterfeit capacitors and such. Im thinking Sharp may be a victim, in a sense, of similar supply issues, but when it comes right down to it, Sharp is responsible for their own quality control not just in their own manufacturing process but for the parts they buy from vendors that go into their products. And you can bet that if their product results in a fire, I will hire the world-class attorney (used to be Richard Nixons guy), who lives just up the road from me, to recover costs of any home repairs. Not that I would let it get to that. The thing wont be used again and Ill be researching other makes for its replacement (not to include Whirlpool, with their record of recent fires in THEIR units!). It seems ridiculous to think you cannot go into a store and buy a piece of mature technology and have it actually work, SAFELY, in this day and age. These companies building to a low price point have got to realize there is a threshold below which they should not go and which the consumer will not either when pennies saved here or there result in products that are unsafe and potentially deadly. No matter the future response to todays issue, I will have no faith in Sharp to deliver a reliable or safe product. And I dont even much care about a refund. The safety of my home is worth more than what Ill spend to replace this unit tomorrow.

Sharp microwave under counter - model # KB6524PS - We have had the worst experience with this product, the manufacturer and their representative. While our Sharp is technically 4 years old, the house we bought was brand new and sat for three years.. We purchased the house and have only used the product for the last year. The drawer mechanism that automatically opens and closes the door is not operating. We called Sharp and they sent their representative to review and problem. This service/review visit cost us $149. We were told the part Sharp had given the rep was either not the right part or the wrong part. The drawer still didnt work.The rep discussed this with Sharp and they sent him another part. He came back out to fix the microwave but once again, the part was not the right part as it didnt fix the problem. We were told to call Sharp as they might give us credit towards another microwave or do something. Evidently there are 5 different parts that could or might fix the problem but Sharp is not willing to send all the parts to the Rep so he can make one visit and fix the problem. The second visit/service call cost $159 and as mentioned, didnt fix the problem. We called Sharp and tried to reason with them to make this one last service call as we have paid over $300 and still no resolution. Sharps idea is to keep feeding their Rep with parts one at a time to see what works. If we kept doing that it would potentially cost us another $450.This entire process is flawed and totally not above board. We have to use their representative which makes you think this is not necessarily above board... We have decided to keep the microwave and use it broken even though there is potential for us to burn ourselves. We simply cant afford to keep paying $150 each visit and have the product still not work.

This is just strong enough for what I need, compact enough to fit on the top of the fridge and was a good value for the price. I would buy another one like this again as it has worked well for 4 years. It is easy to clean and has a turntable.

Microwave simply stopped operating one day. It took nearly two weeks to get a warranty repairman out to the property. They literally looked at the microwave and in less than 10 seconds he stated, I have seen this problem before - I will order the part and will be back in a few weeks. So, we did not have the microwave for Thanksgiving Dinner. The warranty repairman returned this week, took the microwave out of the cabinet and then said there is something else wrong with the unit. I need to order another part. I will be back in a few weeks. When we called Sharp they said the unit cannot be fixed. We need to send you a new one. Great. we said. When? - and then Sharp responded well, we do not know when. We do not have any in inventory.After attempting to get any ETA from the rep on the telephone (thru a laborious, inane, scripted response), we simply agreed they would call us weekly. We called the store (Setzers) that sold us the microwave and they told us to call the warranty number and tell them they had several in stock that could be used. So... we called Sharp back and they said we have a policy that we cannot work thru the store - it has to come from our stock. I again asked if the policy could be reviewed. They noted they would take a look at it and see what they could do. I am fairly confident that we will not have the microwave in time for XMAS Dinner. As I re-read my comments above, I can only wonder how many other folks have suffered through the Sharp warranty process. This is definitely a company that DOES NOT stand behind their product.

My Sharp microwave is good. It looks stylish (black and chrome) and it has good features like defrost and melting and soft. Only wish it was slightly bigger on the inside.

I bought a newly built home that had this brand appliance package installed which included the Sharp Microwave Model KB6524PS. After living there a few months, the microwave started to smoke without notice after I tried to use it. I contacted Sharp and they could not have been less helpful. I gave them all the model information and was told it was no longer under warranty even though I had only had possession of it for months. They also could not identify an authorized repair facility in my area. I am afraid to use the microwave and am dreading bringing in a unauthorized repairman.

Use the microwave to warm up foods and cook popcorn. It serves its purpose. Also heat water for coffee, tea or hot chocolate. Sometimes we defrost frozen items so we are able to cook it without waiting for it to thaw out.

I had my microwave for 19 years. It was one of my wedding gift until today it stop working. I highly recommend Sharp microwaves. You have definitely have a long time loyal customer for life. I Thank you.

I have a small apartment size microwave. The power is less than 1000 but it suits my purpose. Sometimes you have to increase the time in order to get the result you want. Overall its very reliable.

Purchased first one for kitchen remodel. It worked for less than 2 years with light use, and consistently using the open and close buttons instead of manually opening and closing drawers. Drawer mechanism failed. Shaked violently then sparked and buzzed and eventually burned out. Called Sharp after reading of many other similar experiences. I am a very busy mom and business owner and am not interested in the numerous service calls, replacement parts, dissatisfaction that I discovered many others have had. I have no time. I dont want the aggravation or anger that will certainly come with it. So, I was willing to just purchase a new one and cut my losses and certain frustration. I was hoping Sharp had a customer retention program where they would offer a discount on a replacement.After 6 weeks of runaround and multiple phone calls (that were polite and non-confrontational) it was escalated to their Customer Response team. They eventually declined my request (after stringing me along for too long) and offered me several phone numbers of local repair shops. EXACTLY what I was trying to avoid, and could have done 6 weeks earlier and had a new microwave by now. During this time, I did some research and learn that the only other drawer microwaves are actually Sharp products with other manufacturers (GE, etc) nameplates and fronts on them (essentially). So no matter what drawer microwave I choose I am actually buying another Sharp product. No wonder they have no incentive to provide any customer credit whatsoever. So I contact Karls Appliance with whom I purchased my first one (as well as other appliances), and tell them the story of how I need to replace my $850 broken microwave.They at least did provide a reasonable discount towards a new one. Almost 3 weeks to the day, AND after purchasing an extended warranty this time (which ate up the difference in Karls discount, btw) the new microwave buzzes and grinds for a few seconds upon start. Doesnt happen with each use, but enough for me to have serious safety concerns, and regret that I designed my kitchen with a drawer microwave, because I seem to have no choice now but to continually replace with Sharp or Sharp derivative products. I just called Karls again to let them know, and am currently awaiting their reply and advice as to what to do next. WTF Sharp? I maintained my cool. I was polite. What I was asking for was beyond fair, even generous considering your products are worthless, faulty, dangerous, and overall low-quality goods and expensive to replace.I WILL NEVER, EVER BUY ANOTHER SHARP PRODUCT. EVER. Even if it means I have to replace the custom cabinet that was created to hold this microwave, I will do it. I have no confidence that this product will not burn my house down, or worse. Sharp, I got nothing from you. But I do have a voice and I know how to use it (I own a marketing company) and plan to re-post this on every single forum/customer satisfaction/complaint site I can find and urge others to do the same. I will follow up with links to other forums for other Sharp victims to use once I select the most credible avenues. Sharp, you had ample opportunity to do the right thing. If I can dissuade just one person (I fully suspect more) from purchasing your products, I will have my Karmic justice.

Model R-651ZM - This is our 2nd Sharp Microwave. Weve had this about two months and bought it from SAM’s Club. The first one lasted about 4 months, the second last about 2 months. It started making a loud overdrive kinda sound for about a day now and just stopped working. Back to SAM’s Club tomorrow to exchange. They said previous that they hadnt heard of any problems with Sharp, but Ive had two of them go out, and its not my wiring in the house. I have a dedicated circuit for my microwave. I hope this helps.

I have owned this microwave for about 7 yrs. now & it is still going strong. It is making a noise now, but not all the time. All the controls work. I would buy the same kind next time I have to replace the one I have now.

I purchased a new Sharp microwave last year and it had been fine. Sometimes it seemed like it was overheating but I dismissed it thinking maybe it was normal for such a large microwave. Yesterday I put a bag of popcorn in on the popcorn setting and walked away. I started smelling smoke and went back to see what was wrong. The microwave was on fire on the inside and literally melted part of the plate that goes on the bottom of the microwave. Im very glad that it wasnt worse than that but that very easily could have been my home burning down because of this. While looking on here at other reviews I see several other people have had similar experiences with their products. Something should seriously be done before something worse happens to someone. I will definitely not be buying another Sharp product.

I bought a Sharp R-21-LCR commercial microwave. Its stainless steel inside and out. Cleans easy. One knob operation that heats or warms up food evenly. Every thing I need of a smaller table or counter top design. Have had no issues with it and is used on a daily basis.

Sharp Microwave Model R-309Y. I have owned this microwave for a month now. If I set the microwave for over eight minutes it shuts off completely after about six minutes. After sitting off for three minutes it resets itself. Then I can use it for a 2 minute period again before it shuts itself off again.

We bought this microwave (Model Number SMC1840CS) July last year at a Walmart. We usually dont buy appliances from Walmart but we just moved to the area and it was the closest store. A couple times over the year it would make a funny noise while microwaving. Then this morning, I went to heat something up, and it was making a very loud buzzing noise. The item did not heat up. I tried 3 more times unplugging and plugging back in and nothing. No heat, just a loud buzzing noise. I need to go out today and buy a new microwave now since I use it often. I will not be buying a Sharp, that is certain!

Sharp Microwave R-551ZM - I purchased this microwave from Sams Club in August. It worked fine until late December. A couple times you had to reopen the door after the timer went off or it would buzz. 3 nights ago, I woke because the dogs woke me up. I noticed the display was blank as I walked through the kitchen. I could feel the heat from the microwave before I even touched it. The whole microwave was to the touch. I unplugged it and moved it. The counter underneath was hot to the touch as well. I called customer service. They gave me a case number and said someone would be in contact with me within 24 hours. I called back after 24 hours. They said someone would call as well. No one has called and the last customer service rep was rude. Do not buy this microwave.

The Only place that the Sharp Microwave Draw serial # is, is inside the microwave on a Sticker. Yes a sticker. So when the microwave heats or gets steamed the serial number and all other numbers on the sticker dissolve. If you need to get it serviced under a contract, forget it. The contract will NOT be honored because you dont have a serial number. So Due to Sharps negligence New Leaf Service Pro will it honor my additional 4-year contract. I am sure Sharp has received many complaints regarding this but all they can say is there is Nothing we can do without a serial number.Forget that you have a bill of sale. Doesnt matter. They know how to take your money for products. They put serial numbers inside a microwave on a sticker. I want to know what idiot thought of that. Common sense tells you heat and steam will remove ink. I WOULD RECOMMEND NEVER BUYING THEIR PRODUCT!! I received ZERO satisfaction from customer service. Im still waiting for them to return my call. What a Joke!

Appreciate that touch controls are still working great and no glitches like Ive experienced with other microwaves in the past. Like the reheat, defrost and melt and specified item controls for convenience when Im not sure of cooking times.

This thing has been a workhorse for almost 10 years. I have family members who had newer microwaves that went belly-up while this one keeps on heating, defrosting and looking stylish while doing it. And its big enough for a 10* turkey.

I purchased the Sharp Carousel microwave SMC0912BS about 2 years ago. For the past month it will randomly turn on and off. Ive tried to unplug it and plug it back in and all it will do is turn on and off again and wont allow us to use any of the buttons until it has stopped freaking out.

I love this microwave. It is a digital microwave. I have had this microwave for over 10 years. It is still going strong. It gets a lot of use daily. Also, it is a larger size.

I do not have enough electrical power for the larger microwave that I would like to have as I cook a lot and could really benefit from a larger model. I am a senior citizen on a very fixed income and therefore cannot afford to have my home rewired at this particular time.

We have a Sharp Carousel A La Card Microwave. We have had this microwave for nearly 30 years and a few weeks ago the turntable stopped turning. It never gave us one bit of trouble and still heats fine but its time for a new microwave. This was a unique unit, had cards that you would slip in and out of a slot for various cooking times for many items and even some blank cards you could fill out for your own recipes. A quick in and out with the card and then push start button and the microwave did the rest. Of course you could still set your own time on the control panel and the cards were not necessary, just a feature of this model. This model cost a small fortune back when we bought it but it certainly paid off - lasted well and owes us nothing. However, after reading all the negative reviews about the current Sharp microwaves we will not look at the Sharp brand in our search for a new microwave.

We originally purchased this convection microwave in 2011 and just after the 5 year warranty the motherboard and microwave tube burned up. I found the same model at Home Depot and purchased on 4/9/16 (as we had the original installed into a cabinet and I didnt want to do any construction as I now take care of my paralyzed husband who had a massive stroke 2 years ago).Last evening the microwave started emitting a very unpleasant chemical odor, so I turned it off and began searching for the cause. The turntable motor shaft, turntable support and the bottom of the removable turntable were all burned. I suspect faulty components in the motor. I spent over 2 hours on the phone this morning with their service department (cant even call it customer service because there was no customer service) with 4 different people all telling me different things.I explained my fear with having this product repaired as I believe it is the motor and I cant chance a fire in my home as it might be impossible to get my paralyzed husband and myself to safety should it cause a fire. I asked for my money back as it has only been 4 months since it was purchased. They refused. Their supervisor also told me that you are never to cook food in the microwave covered. I asked them to review their own product booklet as page 7 stipulates food is to be covered. I sent them an email and asked that they might consider obtaining additional training to their supervisors on their companys products. Will never purchase another Sharp product and will use my night time hours researching various sites to post complaints on their products. Am also going to find out who the CEO and President are and send them detailed complaints with employee names.

My Sharp microwave is 1 1/2 years old and the bottom under the turntable ring is rusting. My first microwave was a Sharp, and it lasted 20 years. Im very disappointed because Ive had several different microwaves since that never rusted. Is there any kind of paint I can use to cover up the rust?

I have to say that I am deeply disappointed with the level of service on Sharps behalf. Sharp is dedicated to improving peoples lives through the use of advanced technology and a commitment to innovation, quality, value, and design yet my microwave keeps blowing up! I purchased your $1000.00 EXTENSIVE QUALITY CONTROLLED product approx. 2 years ago and have been using it less than 2 years. The unit exploded while warming a baby bottle back in Dec 2014. The EXTENSIVE QUALITY CONTROLLED product SPARKED, SIZZLED, SMOKED and eventually died while my young children were waiting for their milk. At that point, I opened a claim with Sharp and YOUR CLAIMS DEPARTMENT DEEMED IT A SAFETY ISSUE and a technician was sent out to my home to replace the faulty board. LESS THAN A YEAR later, THE SAME THING HAPPENED AGAIN, but they are now declining responsibility that the product clearly is defective. The technician that came to my home, told me that it was the SAME PART THAT HAD AGAIN FAILED. Does my house have to burn down because of a possible fire? I spent a lot of money on this unit, because I thought I was buying a quality product and it has caused nothing but problems since day one. I have had to go out and purchase another microwave in the meantime while I have waited patiently for Sharp to review my case. I am extremely disgusted that you wont honor this faulty, unsafe unit.I WILL NEVER PURCHASE A SHARP PRODUCT AGAIN! Your organization ought to be ashamed of themselves charging $1000.00 for a piece of junk that has faulty parts. Sharp is dedicated to improving peoples lives should not be your slogan. It has greatly inconvenienced me and my family 2x in less than 1 year!