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Built on Willis Carrier's invention of modern air conditioning in 1902, Carrier is a world leader in heating, air-conditioning and refrigeration solutions. They constantly build upon our history of proven innovation with new products and services that improve global comfort and efficiency.
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Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency infinity modulating natural gas furnace and 4 ton 17 SEER air conditioning unit. I do love the low speed variable heating as it keeps a gentle constant heat. Cooling is also good and efficient. Both units, however, have been unreliable. In October 2014 the furnace broke. We needed a new inducer motor. They dont keep parts at Carrier, so it took several days to get the part. Cost me $400 for labor and other parts. In July 2015 air conditioning unit leaked and had to have coolant replaced. In May 2016, the unit would not start during routine twice a year maintenance service agreement we had with installer. There were multiple leaks and the entire outside unit and coil had to be replaced. The installer was great and didnt charge for labor since we had repeated problems with the unit. Carrier again did not have parts on hand, so had to wait a week on parts. Still cost me $600 in additional installer parts not covered by Carrier. So, on this supposed high end system, both the furnace and air conditioner have had major failures in under 3 years of use and these have cost me over $1000 out of pocket. Obviously, my conclusion is that Carrier Infinity Greenspeed is a piece of junk.
I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said its not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job). I called Carrier and was told they no longer accept product registrations over the phone. So when I told the woman I could log in to their website to register the product while she was on the phone, she said she wasnt allowed to hold for customers. She seemed pretty rude. The problem here is that the Carrier website wont allow me to register my product (tried three different browsers) and their customer service will not help me register. This comes across as a warranty scam. Make it difficult so that customers dont register the product then deny warranty claims.
Six years ago purchased from Sears a new Carrier Infinity which cost $8,000.00. I thought that buying the supposed best system in the market & from a company like Sears I was making a wise decision. This was my first mistake. Yesterday March 15, just few month short on the six birthday of my very expensive Carrier & after expending the last 4 month $1,300 on repairs, I finally decided to end my nightmare & install a regular air conditioner, no frills just cool air.If you have a lot of money to throw away then buy a Carrier Infinity. If you want to be happy & save money on the long run please dont even think on buying a Carrier Infinity. The company who installed my new air, they told me that they see exactly what happened to me very very often. Look around & you will see Im not alone.
I had a Carrier heat pump and air handler installed in 2017 (Comfort 25HCE418.1.5 ton... w/SEER 14.5; Carrier Performance fan coil w/variable speed DC blower). I had all the scheduled maintenance and now the evaporator coil leaked and I am being told it will cost $1425 to fix just for labor! What good is having a new system if it costs this much to fix? I was told by the tech that they had to replace these evaporator coils after one year! Even with the parts covered the labor is cost prohibitive. If these systems cannot be maintained even with regular maintenance, which was also expensive, then they must be defective! My heating and cooling bills were also huge and the thermostat had constant problems - going out, or not registering the correct temperature. You would think these companies would be concerned about their reputations. You would think that the certified dealers would also be concerned about the quality of these products. You would think there was some integrity in this business.
I bought my Carrier HVAC unit in 2003, now it is 2020. I am very pleased with Carrier's HVAC unit. Over the years it is required maintenance such as, replacing some parts usually costing around $750 to $1500. I weighed the maintenance costs with buying a new one for around $6000. But seems to be working good with the maintenance that I have done.
Our Infinity series 25 heat pump was installed in 2006 and we had a 10-year parts and labor warranty included at that time. We have the system checked twice each year and things have worked well until recently. On our last bi-annual service call (January 24 this year), the outdoor temperature sender unit was determined to be bad and was replaced at no charge. Then three days ago, we received a system malfunction notice on our indoor thermostat so I called our service company and they were slammed, so we set up an appointment for today. The tech came out, spent an hour checking the system and determined the compressor is failing causing the thermal lockout conditions which were recurring on a regular basis (it is a Bristol compressor). He called their carrier supplier while he was here, went through the problems and trouble codes with them on the phone and then received the okay to replace the unit. There will be no charge to us due to the 10-year service agreement. I told him that I had read about the problems with the Bristol compressors and he said he was aware of the problems as well. He said they had a great supplier to work with and had some problems initially but no longer have them with respect to getting warranty replacements when they properly document the issues involved and the warranty is in effect. Apollo is our contractor here in Kennewick, Washington and theyve done a good job and have the right relationships with the manufacturer and vendors to get things done.
We purchased a carrier system in Nov. 2019, it had a condenser leak in Dec.2020, four days later the compressor stopped working. Total labor for both jobs was $2500.00 dollars. Carrier’s customer service denied payment for all or part of the labor. The exact statement in the e-Mail from Mr. Lee ** was “Carrier only pays for excessive or expensive labor cost”. David L Gitlin Dave President/CEO, Carrier Global Corp stated in on the company’s website “we want to do what is right”.
When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! Its had one heating repair and now we are in the process of a second cooling repair and its brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units. The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, weve suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought Id researched brands, but I guess I was basing my decision on Carriers old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now Im told by several techs that we should have gone with a Goodman. This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!
Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and its customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.
I had purchased carrier Carrier Hybrid Jet 1.5 Ton 3 Star Split Inverter AC with Wi-fi Connect - White in May 2018. After two months problem has started. In July I had filed a complain and issues was resolved in 17 days. Once summer started in 2019, again problem has started. I have filed complain on 30 April and still (14 May) chasing for service. I have connected with call center buddies several times, but issues has not resolved. I am using Voltas air conditioner too. They are much better than Carrier. I never suggest anyone to buy this brand.
Had a new Carrier furnace and A/C installed in August 2013. It totally worked fine until last summer. After several visits by several technicians they replaced a low pressure switch and a coil in the inside unit. Last occurred last fall. I turn the unit on the spring and no A/C. Called the company that installed it since it is still under the 5 year labor 10 year parts warranty. It required 2 lbs of Puron. They never checked for a leak but recommended I have a nitrogen test that would cost me $800.00. I asked why I have to pay for a leak test under warranty. The tech told me that it is not covered under warranty. So they will continue to put Freon in until it goes out of warranty in August then it is all on me. A wasted 9k. Never ever buy or recommend Carrier products to anyone.
So here it is in a nutshell: Of all of carriers new products the new ala or aluminum evaporator coil already leaking after only 2 yrs. The new high effiency furnace has pressure problems that carrier cannot figure out a repair for and the new lg compressors are failing right out of the box. This is after the highest cost unit they ever carried, the infinity, lost every Bristol compressor they had in them. What is going on with carrier? Why would they run a good company into the ground? I have no choice but to start selling trane. Carrier gets worse every year.
Our unit is now 12 years old, the amount of repairs we have done to the unit, we could have replaced it with a quality Trane system three time over. A year into the system, our air handler developed a small leak losing Freon, under warranty, but labor with Custom Air of Florida cost over $700. Variable speed motor was replace three times costing us over $3000. Replaced capacitors every year at $200 a pop. Twice we had to have a leak fixed in the compressor coil, $1000 each time. Carrier is crap. Called them, told too bad in less words. We have a new Trane system going in this Tuesday with a heat pump, all labor and materials covered under warranty for 6K. Screw Carrier, go to Mexico, dont buy their junk.
New 2 stage system - Ive had this air conditioner for 8 years and had 3 compressors put in. This last one I had installed on the Wed. after Memorial Day. It still has not cooled the house since it was installed and never turns off. In the day time, it will get to 80 degrees. At night, around 3:00 am, it will cool off to 70 degrees. Ive called my installer and told him about it and he says he has to call the Carrier guru to find out what to do. It is now June 20th and every day about 3:00 to 4:00 pm, it will be 77 to 80 degrees in my house. I want it fixed NOW!!!! Ive never had a problem cooling the house before the installer says I should build a shade house over the outside unit. He put it there. Even the other compressors were able to cool my house, 1600 sq. ft, with a 4-ton unit.
Like others, it seems that a few months right out of warranty something breaks. I installed a top of the line Infinity 96 5 years ago. Last week the furnace motor stops operating. My service company followed the repair instructions that suggests replacement of a main PC board and then a motor module. It turns out the main PC board did not need replacement and the motor module was defective - a couple of months outside warranty. Carrier wont accept the unused main PC board back once it was opened. At wholesale cost I was out $900 for the two parts. I would wish that Carrier would accept the PC board back for credit and replace the motor module under warranty. So far I have had no luck going up the chain at Carrier. Any suggestions would be welcome.
Bought our Carrier Infinity unit and had it installed in 2009. We were told it was the Cadillac of HVAC systems. Last year one of our thermostats failed which cost $500 to repair, just a few months outside of the warranty. Now, were in the middle of August in 100 degree heat and the entire unit failed completely. We need to replace a compressor, a relay, 2 capacitors and get refrigerant recovery. Total cost: $3,750. Meanwhile our house is sweltering. Despite my frustration, I politely called customer service for advice and the advanced service agent was rude. Theres nothing we can do, youre outside of warranty, sorry. Buyer beware. My advice - if youre buying an AC unit, look into warranty and try to get more than five years.
Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.
In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.Carrier paid for parts only and would not pay over $700 in labor or for freon charges. Almost worthless warranty. Pathetic company. I purchased 2 infinity systems for $22,000 6 years ago. It will never happen again.
I have a 2005 Carrier Puron system and started having problems in 2011 which was 1 year after the warranty expired on the coils. I had to replace the coil for $1,100 which had a leak. I was told, like many others in this forum, that this is a known defect with Carrier products. I called Carrier and again, as many others have relayed, they did not care. They have a 5 year warranty. I now have the plated 10 year coil. I agree with all the other posts that Carrier is a rip-off and they have no concern for consumers and do not stand behind their products. I would never buy or recommend a Carrier to anyone. My a/c repairman told me Amana has a lifetime warranty and there are better brands that have better warranties.
I paid $6500 for a new furnace (59SC5A)/AC in July of 2016. Turned on my furnace on Friday 10/12/18 remotely via wifi thermostat and came home to NO heat. Called after hours service at $145 just to walk in and diagnose the problem. Bad gas valve that they do NOT carry and have to order and I have to PAY for the service call and the labor which is unacceptable. No heat for the next 3-5 days with temps in the 30s and 40s. SAVE YOURSELF THE HEADACHES AND STAY FAR AWAY FROM CARRIER. The quality is subpar for the premium price and I feel this is just going to be the first of many problems with this junk!
We moved into our totally new home in September 2015. Today, with temperatures hovering in the mid to high 30s C our air conditioner does not work because the Compressor is faulty and must be replaced. We have already waited for over 1 week (since July 21, 1:00 PM) and are told the part will be here by August 3. The part is covered by Warranty but the labor is not. We are told it will take about 6 hours labor at $88.00/hr and we will have to pay that. Does this sound like a reasonable deal???
Freeze notices sent in email - servicemens visit confirmed bad fluid plugging A-coil. This is the 2nd service call on company recall for this area. Failures occur after first winter. Parts and tools on order. Wait and see about costs verses warranty. 362 days after new install of furnace and air conditioner.
June 2003: We had a weather maker 9300TS furnace/air conditioning unit installed in our home. The previous furnace had been in the home for nearly 30 years and still running strong.Since we had this product installed, we have had to have it serviced every year. They have replaced the circuit board, switches, coils, re-worked the lines and yet again, with the temperature at 25 degrees, it has gone out again. At the time we thought we were getting a quality product, but now we realize that this product is not worth the contract we signed when we purchased it. Very disappointing to pay that kind of money for a product that does not work. The installers have came out each time and performed a quick fix instead of addressing the obvious issue, which is apparently a faulty product. I would never recommend a carrier product to another. As far as the duct work being under-sized, which I have heard some refer to when this product was installed we had duct work installed, also, its the product itself. Very disappointed, never again.
I purchased a heating and cooling package from Sears on about 10/15/2012. It was installed 10/23/2012. The unit did fine the first year but on about 12/20/2013 the heat pump began to fail to heat like it should and in about a week time, would not heat at all. So I called sears and they sent out a tech to found out the problem. He found a defective shift valve. Now being that, the manufacturer had known of this problem you would think that they would at least cover the labor being that it was a manufacturers issue from the start, not. Even though the parts are cover they want me to pay labor cost. I dont think thats these companies care about product but profit. The car company are made to fix their problem - why not the heat and cooling companies.
This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.
I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008. During the first year the installer would fix all the minor problems as they popped up, no out of pocket expenses. The 2nd year it started getting expensive. Refrigerant leaks, fan motors quitting, coils leaking and needing to be replaced, drip pan cracking and leaking, pounds of Puron added, startup capacitor replaced three times, and today 2.5 pounds of Puron. The only thing that hasnt quit yet is the compressor. I have spent a great sum of money from the yearly fix up. Carrier is undependable and expensive. My buddy had similar problems with his carrier. He installed his in 2007. After the 4th year of breaking down, he called a Trane dealer and had a unit installed. Up till now never a repair. He said for me to save my money and switch to TRANE.
Two-year-old system does not remove humidity from our home despite four service calls and a compressor replacement. The condensing unit never drains water and the Carrier dealer who installed the unit says all is okay/normal. As a result the humidity level in the house is always high, sometimes more than it is inside. Only two adults live in the home and the bathrooms/laundry room are well vented/exhausted. Does not appear from what I read that Carrier cares. Can the problem be linked to the refrigerant no longer being Freon? I have placed a portable dehumidifer upstairs which helps some and removes several quarts of water daily. We live in high humidity Indiana. Suggestions?
Well its that time of year again when the old AC unit that is only 5 years old fails. You would think spending 6K on a new name brand ac unit would last a few years at least. Once installed the unit lasted about 13 months and the coil leaked inside the house. A new one was installed and Puron re-added and all good, maybe a one off defect right? 4 years later same thing, now the HVAC guys all say its the fact they used copper and aluminum coils with high pressure Puron, a known failure waiting to happen. The new coil I have coming this week is all aluminum, and it covered under warranty still! But not the 2K plus cost for dyte, Puron, then replacement and yes more Puron! Calling Carrier is a joke, you get top level support that says I need to send an email to the review board. Buy some cheap Chinese AC unit. It will last longer or at least as long.
I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.
Wow, horrible company. Bought a unit with a 10-year compressor warranty. Compressor developed a leak. They did nothing to repair/replace unit. Swore I would never buy another carrier. Bought a new house. Builder uses carrier. Less than a year the unit is rusting and corroding on the condensing housing and aluminum coil. Guess what carrier said, we will do nothing. Need I say more?
I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!
My 2 year-old Carrier Infinity Heat Pump stopped functioning. When my dealer came to investigate, he found that the evaporator on the heat coil of my Carrier furnace (also installed 2 years ago) had micro leaks. That alone cost me $420. To replace and the defective part and refill the heat-pump (they had to empty it for safety reasons), I would need to cough up $600. The part is guaranteed but labor not! So a defective part from Carrier is costing me over $1000 in labor to fix. I called Carrier and the only thing they can tell me is to pay the bill and send a copy to they review board to see what they can do. I could understand paying a big bill if my system exceeds 10-15 years, but just after 2 years? I need help here.
We had a new Carrier furnace installed when we first purchased our home. It was running fine after 16 yrs but minor repairs were beginning to occur and at the urging of our furnace installer suggested we upgrade with a new one. So six years ago we replaced the furnace which was still functioning ok with the latest Carrier furnace. Well six years have passed and we have not had one complete heating season with the new furnace without it failing. It has been a continuum of hard lockouts with no heat in the dead of winter. Over the course of the six years we have paid for the cost of the furnace with service call fees replacement parts to include a new oil tank which they said was a possible cause of the furnace malfunctioning which to this date have not resolved the problems. Carrier has been absolutely useless in trying to fix this problem in a timely manner and kept telling the furnace people to try this and try that - all at my expense. As a company who provides consumer products as important as a furnace one would think they would be more responsive to the issue but all they have done is stonewall me at every step and meanwhile I still have a faulty furnace that they will not fix or replace. At this point I will have to replace this nightmare with a different furnace manufacturer and hope that their product and company backing will be what one would expect as a consumer. I will never again purchase anything from Carrier and I will certainly never recommend their product to anyone.
I recently installed Carrier Performance 96% efficiency gas furnace. It gives me more trouble than comfort. This furnace is way louder than my old 30 year old furnace. The fan motor seems to have two speeds, the noise level of the lower speed is acceptable but when it is in high speed, the noise suddenly turns extremely loud. It is so loud that it often disrupts your sleep especially when the heat kicks in. I paid so much for this furnace and it does not give me the comfort I expected. This furnace is not as advertised as a high-quality brand.
Purchased 2 model FB4CNF024 Carrier 2 ton heat pump 7/11/2014 and has had service checks by installer yearly. First blower motor out in 11/17/2015 replaced promptly under warranty. Second blower motor under warranty has just went out 11/23/2016 and told blower motor on back order til February 2017. This is on the same unit in the bedrooms. What is a senior citizen to do with severe neuropathy after brain surgery and very cold sensitive. If you use different motor voids warranty so must go without heat through winter. If I could give Carrier less than one star I would.
Carrier at Home. Im a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: You didnt ask our permission first before you took the discount option. Discount denied. Carrier: Our core values define who we are and guide every decision we make.
We purchased a large new home 5 years ago with 4 top of the line Carrier Infinity systems installed by a very large AC company with a very good reputation. We were never informed that you must register Carrier products within 90 days to receive the advertised 10 year warranty. I called about a year after install and thought it would be an easy adjustment for them to give us the full warranty but I was told by one agent and then her supervisor that they each always register their own personal products within the required time and I should learn to do the same. I wasnt amused by their advise. They then only were willing to give the minimum 5 year parts only warranty and replaced multiple air handler blower motors, control boards, temp sensors, controls, condenser unit fan motors and more parts without paying any labor. Fortunately due to having 4 units, when one downstairs unit goes out the cool air from upstairs keeps it very comfortable in our main area of the house, and if you didnt check the thermostat you would never know one was out. Our main area unit has been out for the last 6 months. On three separate service trips to repair the unit, it would go back out between a few hours to the next day. I was unsure when our 5 year warranty was over and as it turns out we had a tech back 4 days after the expiration, and on this trip another condenser fan motor was bad. Carrier Infinity units use a very high dollar motor, the book installed price without warranty is about $1400. I called Carrier and asked about a goodwill extension on that motor but was informed that as it may have been out while under warranty, it is now a few days past the expiration so it is not covered. These failures were not due to poor installation as there are 4 units all with different problems and were installed by a company that Carrier actually recommends as a top installer and they were as well as other companies were back to try to do many repairs. This seems to be a common Carrier experience. I read comments from Carrier dealers defending the product trying to deflect criticism on other installers but thats not realistic. I hope my experience helps others decide on a purchase and remember that even if they gave a 10 year warranty, you still pay for the labor to repair unreliable equipment.
I had experience with 3 Carrier high end systems. The first one failed (declared total loss) within 8 years after installation. It was replaced in 2010 by an other Carrier unit, along with a second unit for the other half of the house. Both new systems installed in 2010 were high efficiency systems with infinity thermostats, at a total cost of $15,000.00. Both of these units failed in the summer of 2014 with major repair bills - even though they had a 10 year warranty. The entire evaporator coil had to be replaced on the first unit at a cost of about $1000 in July 2014. The condenser fan motor failed on the second unit just today (Aug 29, 2014). The tech from central heating said that the motor is covered by warranty, but he must still charge me $60 for the visit and $200 for the labor to replace the motor. It is simply unacceptable to pay such high prices for top-of-the-line systems and get such poor reliability. I will never purchase another product from Carrier.
My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!
Purchased new Carrier Infinity series (Infinity Heat pump, Infinity air handler, Infinity Air purifier, Infinity control Thermostat, UV bulbs) through Sears in 2006. After the Carrier five year warranty expired: 1) Infinity Thermostat LCD failed $700; 2) Air purifier electrostatic element failed $800; 3) Circuit board on heat pump failed $700. Ok, the last one was due to a gecko crawling into the unit in cold weather and short circuiting the board. But then again, why did Carrier make such an open-to-the elements panel on the outside unit for sensitive electronics that would allow critters to crawl in? Dont forget the costs of the air purifier filter element - $100+ yearly (But you get a year’s service out of it still 8x more expensive than a regular Filtrete on sale at a big box store) and UV bulbs that Carrier says should be replaced yearly ($150 plus per bulb - 2 required).But the biggest shock: Last fall I wanted to clean the heat pump units outside coil and discovered that the aluminum fins on the Puron (Freon) coils have pretty much oxidized and are deteriorating (crumbling to dust) ON AN 8 YEAR OLD UNIT! Now I read that Carrier makes a Coastal heat pump that is more corrosion-resistant from salt air. Wonder why? I am ticked at having paid $10k new system + $2200 to-date in repair costs to Carrier to be an unpaid beta tester for their new technology. And the beta tester gift just keeps on taking. To Infinity and beyond are my estimated future repair costs on this system.
Carrier Comfort Series unit - Puron. We are extremely dissatisfied customers. $4,500 was spent on a brand new, energy efficient air conditioner. We were told from the sales man that this was the top of the line product and will save time and money. We had this new unit installed on Aug. 11, 2014 and when we went downstairs to check it on Sept. 6, 2014 because it wasnt dropping the temperature in the home sufficiently, we saw that there was water all surrounding the unit. In +30 degree weather we called the company to say we wanted it fixed and they couldnt send out a worker for a few days. When a worker came out he worked for 2 hours that night and 4 hours the next day, he spent this time cleaning up the mess that was left by the installers. He told us when he had done all that he was able to that the unit was defective and the company was aware of 20 other units that were defective this summer of the same model. Apparently the evaporator coil was faulty on it. Waiting for the sales man to call back. So far no call. Not happy.
Have had system 17 yrs. The furnace would not run when installed, for first winter, many calls to installer. Charged us for all calls! This furnace has been totally undependable, with many repairs. Bishops in Muskegon MI sold and installed. Carrier should of known the problems with this new 2 stage! They never offered us anything. We must now replace this or continue throwing money at it. For the last 7 years we have to restart furnace at least daily, sand igniter monthly, etc. now the blower motor burnt out. We need dependable, and Carrier is not that. Do not recommend Carrier unless you want to keep replacing parts for overpriced prices.
Carrier Heat pump compressor problem; repaired 3x, still does not work. They said I can have a new heat pump for 1600 dollars. I dont think I should pay when I bought the top of their line just 7 years ago.
Ive been told, time and again, that HVAC units can last and should last to at least 10 years, but have the capacity to last up to 15yrs. Why is it, then, that NO Carrier HVAC unit weve had installed by local business Central Air, in Texarkana,Tx, had lasted more than 10yrs? The most recent unit was purchased, new, in 2013. Whereas I never see any neighbors have HVAC companies coming to do maintenance checks on their units, and this household has always paid to have them done... what is the deal with ours not lasting as long!! I use my HVAC very frugally, doing my best to keept the temp set at 78 in the Texas summer months, and also heater wise, I keep my home CHILLY in winter. I layer up my clothes no matter if Im dressed, or if Im in my pajamas! I layer my nightgowns wearing two of them at a time, and oft times wear my robe, and perhaps even throw on one of my athletic style jackets over it!So... I mentioned my CARRIER brand HVAC --not-- lasting?? Last year--July 2019... the compressor in my Carrier blew out!! What in tarnation! I do learn that its covered by warranty, but that does NOT mean that the additional parts required, nor the labor required, nor the refrigerant which was lost= NONE of those... ABSOLUTELY NONE of those things were covered. What in the heck---is CARRIER in cahoots with its dealer??? I was still out over $600usd per having to have the compressor replaced!! And good grief, it would have been astronomical to have had to pay for a new compressor too!! I suspect that Carrier must think, oh goodness the customer will be so relieved that we covered the cost of the new compressor, that theyll simply not be aggrieved by the output of cash still necessitated by the situation!! I am still upset to this point in time, to have had to pay for more refrigerant!! To have had to pay for the labor. To have had to pay for the extra parts ruined by the compressor blowing!! Does CARRIER --NOT use quality compressors! All I can figure is that they rely on planned obsolescence to survive! But they forget, once BITTEN, TWICE SHY!!! My future will be cooled by another brand!! I am looking into Trane, and others!! CARRIER can NOT be relied upon, per my experience, and-----per my estimation. I recently did an engine search on the Carrier brand and is stated in black and white that Carrier IS essentially UNRELIABLE! Oh, and to add the CHERRY on TOP of the HVAC SUNDAE... my capacitor broke in May of 2020!! I pitched a fit, and it wound up that the HVAC tech got permission to replace my capacitor at no cost, free of charge, to me. Darn tootin! That action, and gesture, though appreciated is no salve for the financial wound caused me, by Carriers choice of compressors they place into their units! Does CARRIER NOT comprehend that $6000USD for a HVAC UNIT is expensive enough? CAN they NOT take things A step further by building QUALITY PRODUCTS! They are perpetrating an epic fail by resting on the laurels of their good name! I donnt mind being vocal, via social media, as NECESSITATED/REQUIRED/NEEDED!! Id already expressed some displeasure via a public cheers and jeers group on Facebook, but really-- I bit my tongue, because much mreo can be said!! Listen up CARRIER!! ILL be RIDING the TRANE TRAIN, the NEXT TIME I need a NEW HVAC SYSTEM!!
I built a new home within early 2012 in South Carolina and installed three 2 ton Carrier heat pump systems and one 3 ton system. (4 systems in all) In 2015 the first copper coil developed a leak due to formicary corrosion (supposedly a reaction with my foam insulation) and the other 3 all followed by mid 2017 and were replaced by aluminum coils. (Warranty) Supposedly the aluminum would not react with the foam insulation. However, an aluminum coil installed in 2016 has now failed/leaked due to the same issue. The aluminum coils are only warranted for one year so now I am faced with replacing the whole air handler in order to get a 10 year warranty since replacing the coil costs almost the same amount with only a one year warranty. I understand the same issue is rampant in the industry so I do not understand how any company can survive by providing a product they know is destined for early failure. I have heard that tin plating solves the issue but I also heard that aluminum solved the issue. Obviously, I am disgusted with Carrier but do not know how to force them to upfront with the issue and take care of their customers.
Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and cant get one because Iceman cant diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman wont get me one.
In 2008, I purchased a major product which was a Carrier Bryant ClimateMaster GT-PX water source heat pump. I thought I purchased the best warranty and well-known product available with the cost of over $7000. After 18 months of operation, this unit started having problems. After a multitude of service calls to the dealer, it was determined that there was a water to freon leak. It was then classified as a catastrophic failure event. This happened during the middle of winter and we had to rely upon the back up heat system, which barely provided enough heat to keep but consumed a huge amount of power.Carrier required the dealer to cut the water coil unit and sent to Oklahoma to be analyzed. It was apparently determined the copper tubing had developed corrosion by contaminated loop fluid and their opinion was that it was not a manufacturing problem. I requested the coil system be returned so that I could have it analyzed by my own sources. I did not receive any response. I did, however, keep both intake and outtake ends of this coil system. There is no indication of any corrosion.Through many calls to dealer, distributor, and manufacturer (Carrier), the distributor finally agreed to replace the now destroyed heat pump, if I agreed to remedy the so-called water corrosion problem with a separate enclosed plate to plate loop heat exchanger, which I agreed to due out of desperation at the cost of $2600.The new water source heat pump provided by the distributor is a Carrier 50 YD model, installed on 04/22/11. Alas, this was not the end of the story. On 01/11/13 (20 months after installation), I had to have a service call to replace the freeze control sensor. One month later, Im still having problems. Another service call determined there was a freon leak at one of the solder connections which was repaired. I was wrong once again thinking, I had a good warranted Carrier product.As I understand it Carrier would not honor any of the repair costs which the dealer said he would absorb. Needless to say, Im stuck with this product. I really have no problems with the dealer or the distributor. It appears to me they took the brunt of the cost on this matter, which I feel should have been provided by the manufacturer. As you can see, this has been a long drawn process which the manufacturer has not taken any responsibility. This has created a lot of extra stress on my family and me. Obviously, I am not a happy customer and I feel that Carrier has given me, my dealer, and the distributor a lot of headaches and hassles. This is causing a lot of redundant time-consuming checks and rechecks and no warranty support. I will never recommend or purchase a Carrier product.
We have 2 Carrier AC units in our home. Installed brand new on new home in 2016 and there have been over $3,000 in labor and shipping costs to repair the units. They even charged us shipping for a replacement part that was dead on arrival and we had to pay shipping costs and labor costs again for the repairman to come out again with another part. That was a little over a month ago and now the same part needs replacing again!!! Never buy this brand ever again. They’re selling junk and then charge you shipping to replace parts under warranty but you’re stuck paying the labor. They must know they are selling defective parts and systems. Why would we have needed to replace the air handler parts 3 times in 3 years?
I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carrier because I thought I was getting a superior product. I was totally wrong. These units have lasted less time than my cheaper Chinese units at half the cost. One unit has had a control board failure twice in one year and the unit is less than a year and a half old! And of course the Carrier dealer in Cancun warranties nothing. So, needless to say, I am never buying Carrier again.
I purchased from CARRIER a 3 ton, 2 speed heat pump and Infinity 2 stage, variable speed gas furnace in May 2005. In 2012 I had to replace the capacitor and compressor. The compressor was under warranty, but still cost me $568. In September 2016 I had to replace the evaporator coil to the tune of $975. Now I am told that the compressor needs to be replaced. The compressor is less than 5 years old! I called Carrier to voice my concerns and was transferred to the next level of customer service. Stephanie #** was rude. DO NOT BUY CARRIER PRODUCTS!
2017 AC Bad Condensor Coil after 1.5 years. Model 24abc636a300. $500 to find leak & add 3 pounds of Freon. $1500 to remove outside unit (take back to Carrier) & install new one. Several leaks on Cond. coils at welds & Baffle plate. Also they dont even install low pressure switches to protect the compressor. These are the notes from AC Tech: Found unit to have small leak in condenser coil. Appears to be in between header plate and coil making it difficult to bubble test. However video indicates a leak with electronic leak detector. Customer not interested in replacing coil under warranty at this time. Customer only wanted to charge unit. Leak will only worsen and refrigerant will leak out again and with no high or low pressure switches compressor damage could occur if unit continues to run with no refrigerant. Unit also has 45+5 mfd battery pack weak and customer declined replacing under warranty as well.
Like other reviews we have had many of the same issues. Every change of seasons we have to have service call for a 24vac fuse. We are on our second thermostat, which is not letting us program day temperature. Had circuit boards replaced. This past winter, had the compressor replaced. Were told this will fix the issues we have been having. 3 months later, 24vac fuse call, technician is on our thermostat again. We have the company that installed the unit come in every spring and fall to check the system for proper operation and usually 6 to 8 weeks later it quits working or the 24vac fuse warning comes up. Also have a carrier gas furnace the first year the blower fuse blew. The repair technician left me 2 extra fuses and showed me how to replace it so we did not have to pay someone to come out.
Just over ten years ago, we built a new home in Pennsylvania and decided on a Carrier heat pump because of anticipated quality and longevity. The outdoor unit is a 38YDB using a Bristol compressor. The compressor recently failed after 10 years and 6 months. Through our HVAC repair company, we knew that Carrier has had problems with the Bristol compressors (which are no longer used) and our repair company should know since they have been a dealer for almost 30 years.I contacted Carrier customer service and customer relations personnel by telephone and I made them aware (although they didnt acknowledge) of the companys compressor problems. I asked two questions : 1) would Carrier provide some satisfaction to our situation with regard to how close to the warranty the failure occurred? and 2) if we should choose to purchase a new Carrier unit, would the company provide any type of recompense toward the cost of the new unit? Carrier provided nothing in response to my inquiries. Essentially, No, were not going to provide any measure of customer relief or satisfaction and with the tone of, nor do we really care if you take your business elsewhere. This I will certainly do!
I am not one to complain about anything but Carrier is off the charts bad as far as customer service and warranties. I will say that the actual customer service reps were polite and professional. I had zero issues with the way they treated me but the message was poor. I will try to keep this as short as possible. We purchased a 3.5 year old home last year. The previous owner almost never used the AC. He figured that they ran it maybe 3 weeks total in the 3 years they had the home. We purchased mid summer and ran it sparingly last year. This spring we had to have it charged and again 6 weeks later. Another month later it was out of refrigerant again. They came in with a sniffing tool and found a leak in the evaporator coil. We had $500 into service calls at this point. I was told that it was manufactured on Aug 19th, 2011. I called in Monday August 22nd, 2016 and was basically told that I was out of luck because the warranty ran out on Friday. The fact was that it was not installed until October 20th, 2011 but no one could produce the original receipt. The original owner, original builder, original HVAC installer and current HVAC company all offered to call in or write up letters detailing the issue but I was told an original receipt was my only option. I would not recommend or ever use Carrier again. The repair cost me $1400 to go along with $500 in service calls and time off work. Poor quality and VERY VERY poor customer service. I would have been happy if they would have just warrantied the unit. I completely understand that labor is not something anyone would cover.
I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!
Five years ago, I had 7 5-ton Carrier 17 Seer units installed at my house (yes, really). It got hot a few days ago. Tech came out today and told me that 4 compressors have failed. All of the units run off of batteries first which are energized by street power and generator power. Ill keep everyone posted on how this evolves. I pay 20k a year for a 24/7/365 response on the HVAC systems. Hopefully, Carrier steps up and does the right thing.
I purchased my home brand new. The very 1st year had problems with HVAC unit all told every year for the past 7 yrs Ive owned this home I have had to have repairs done to unit. Why is there no accountability from the company for such poor work.
Carrier Comfort 80 gas furnace blower motor & cage failure- The blower motor and blower squirrel cage have both recently failed on this 9-year-old unit. Preventive maintenance twice yearly has been consistently scheduled. Warranty was for 5 years for all parts except heat exchanger (10 years). Cost to replace both of these items was $960 less my 15% discount for being a preferred customer. VERY HIGH PRICES! The tech volunteered that Carriers prices on replacement parts is high. I found the same parts on other HVAC supplier websites for much less - I was initially not comfortable with handling the parts change out, but now seeing how it was done, could probably have done it myself & saved a bunch of $. I contacted Carrier, but got no response from them. Had asked for some $ warranty assistance since these parts failed prior to 10 years of service - my tech said that after 2010, Carrier increased their warranty to 10 years on other parts. This is the first time I have had any blower failures on a furnace earlier than 20 years of service. Apparently they just dont make em like they used to and Carrier doesnt really care about their residential consumer customers either. I wont be replacing any of this equipment (when the time comes) with Carrier!
We recently installed a Carrier split type inverter gold series air conditioner and we did not regret anything about it. Yes, it cost us more than buying a regular window type air conditioner but because this Carrier split type has the inverter technology, it is more energy efficient therefore lower electric bills for us. It also cools the room faster and it is very quiet. You dont even know its already on because it doesnt create one sound. It also comes with a remote control that is very easy to use. And true enough, weve noticed that our electric bills have become lower the past few months that weve started using this Carrier split type air conditioner.
Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound. It was advertised to be as low as 65 decibels. This is intolerable at night! Carrier could care less!!! NO recourse for me. Buying Carrier was a colossal blunder! I have no one to blame but myself. As it turns out American Standard was the best choice. Trane was second. That was based on exhaustive research, after the purchase. I found what seemed to be endless complaints against Carrier. How do you test drive an air conditioner? Caveat emptor!
In mid-2007, I had my 13-year old HVAC system replaced with a Carrier Infinity system with 5 ton 14.0 SEER unit (model #24ANA760A003) to give a peace of mind regarding reliability. Two years ago, the system failed and the temp in my house got to over 100 degrees here in AZ. The installation company told me the compressor was bad and needed to be replaced at a cost of over $800. This with the unit still under warranty! Now almost exactly two years later, the compressor again went out and needs to be replaced. The owner of the installation company told me that Carrier acknowledges that this is a faulty unit (as evidenced by the multiple other complaints here), but refuses to replace it with anything other than another unit of the very same defective model. And of course, I have to pay all the labor charges again. Carrier seems truly unconcerned regarding customer service and only wants to take your money and run. Perhaps, as a previous writer suggested, a class action lawsuit is in order.
5 compressors in five years - On June 29th, 2007, we installed a Carrier Infinity 3-ton 15.5 Seer heat pump model 25HNA636A003, the high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! In 2009, the air compressor went out. We had installed under our five star warranty. Now, 7-30-12, we just had another compressor installed under the ten year warranty. The man who installed the latest compressor said this is a bad compressor by the name of Bristol. He wanted to sell me a new compressor for $2,500. Carrier knows this is a bad compressor and should replace it with one that wont keep burning out. I still have five years left on the five star warranty.
My 4-ton 14-seer Sentry compressor exploded & blew the terminal cap off damaging the wire harness. We closed on the home just over 1 year earlier (new construction from Savvy Homes). Even though the parts were covered under warranty (numerous failures have been reported with the LG compressor), Carrier refused to replace or even assist with labor cost. Imagine getting hit with a $2200 repair bill on an HVAC unit that was just over 1 year old. Terrible, terrible customer service.
We have the Infinity Greenspeed heat pump and ac combo. AC not excessively noisy but oh boy the heat pump outside is horrible. Any time the outside temp gets close to 32f and below, the unit is louder than a mack truck. And unfortunately its outside my bedroom window, so sleep is not possible when its running and it runs constantly. It still heats the house ok, just too noisy. Ive had installed and 2 heating cos check it and they say its normal and wont do anything since unit is producing heat. Called Carrier and getting the run around. Called several times and they cant give me a status and never call back. Horrible. Spent over $10k about 3 years ago and its been horrible ever since and no end in sight. NEVER CARRIER AGAIN!!!!!
Our 9-year-old Carrier furnace was blowing cold air. The repair guy for Carrier said we need a NEW FURNACE! If he only replaces the part, there is no guarantee it will work (up to $2,000 for repair). It s December (here in New York) and we have waited SEVEN DAYS and no part in sight! We will NEVER buy another Carrier!
We purchased our air conditioner in 2007 and have had problems 4 out of 5 seasons. Living in Michigan, we basically have only run our air conditioner for a little over a year now. The 1st year, a bad sensor had to be replaced; 2nd year ran okay; 3rd year, it ran constantly and hardly cooled down our home. At the beginning of the 4th year, it ran out of freon and was recharged, and last year it ran out of freon again. The installer found a pinhole in the coil and it had to be replaced. Our installer/servicer was very helpful and worked with us to help keep labor costs down but, Carrier should stand behind their product and cover all labor for warranty parts. I shouldnt have to pay labor charges on factory defective parts. Its very frustrating to have purchased a top-of-the-line unit, only to feel like we ended up with a lemon and have little recourse but to accept Carriers less than satisfactory limited warranty. I get the feeling Carrier couldnt care less about the little guy, once a sale is made. At least the car manufacturers cover labor and parts for warranty work. Type Of Product : Central Air Conditioner, Serial Number : **, Model Number : 24APA324A0030010, Installed Date : 05/17/2007.Update 5/3/12: Surprise, surprise, here it is the beginning of the warm weather season and we turned on the AC today and it isnt working. We will have to wait until I can get a servicer out to find out whats wrong now.
This unit was purchased 2/10/2015, 5 years parts warranty, Model 48ES-A2406030TP. This unit was problem child soon after install, kicking into lockout mode, igniter failing to light, AC part did fine was furnace part constant trouble, numerous service calls, exhaust inducer fail, high temp sensor fails. I quit using installer because failed again in less than 10 minutes after driving out the driveway, got ahold of another service company, they found high temp sensor bad kicking off furnace before satisfying thermostat, got that repaired, next thing started periodic igniter fail or repeated attempt to light kick into lock out mode again. This would not fail when service man present, told me to wait till completely fail, find problem them, month later total fail.The service company owner came out this time, found no electricity, the junction block for wiring some screws loose likely from defective assembly, yup assembled in Mexico, Once that got locked down, ignited immediately, inducer motor quieter, blower quieter, was lacking enough electric all along. Runs like should. Point is I am out hundreds of dollars on a unit under warranty, I have contacted United Technology to see if they will reimburse for defective assembly, that is not excluded under their warranty. Submitted claim today, will see what they do about this, I will follow up with the outcome of this when I hear from them, I had previous Carrier lasted 20 plus years, cracked exchanger at 20 was still running, Why I bought another, this one with new controls been a nightmare, the faulty assembly my opinion caused all the trouble all along.
When the unit arrived from the factory, the plastic door latch was broken. The HVAC installer retained the broken door latch and indicated theyd try to get a replacement. That never happened. When I called Carrier for a replacement part, they indicated they do not ship parts under warranty and told me to go buy the replacement part locally. If they wont honor their warranty with a little plastic part that cost them fifty cents to make, I dont feel theyll be honoring it for large ticket items.
The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.
I have a Carrier-Payne A/C heat pump that was installed in a new construction in late 2005 or early 2006. I do not know the specific model number. Up until about 2 years ago, the unit ran problem-free. Since that time, I have had nothing but problems. The unit will quit heating/cooling without warning. The outside fan (not sure what its called) does not come on when the unit comes on and the compressor kicks out to prevent overheating. I can turn the unit off for a few hours and when I turn it back on, it runs fine for hours, days or weeks. It’s totally unpredictable. A technician will come out tomorrow for at least the 6th time. He has replaced a variety of electronic modules, the outside fan twice and added freon once, even though it was not critically low. He is at a loss on what to do next to try and fix it. Neither he nor I have called Carrier and after reading these posts, it would probably be a waste of time. I am paranoid about this unit and had to have someone house sit while I was on vacation just to keep a check on the A/C. Based on all of the compressor problems Ive read about, Im thinking that is the next thing to go out. I cant think of a compelling reason to replace this Carrier with another one.
I am an HVAC contractor who purchased Carrier equipment because the blueprint on the job called out for Carrier. After purchasing the equipment and installing according to manufacturing specifications, we noticed we had a faulty motor in the new unit. I contacted the distributor and they informed me that not only did they not have the motor in stock, they would have to order a new one and we would have to pay for it again... YES PAY FOR IT AGAIN. I am still waiting to be reimbursed for this motor I paid for twice, not to mention all the time we lost. This was one of the worst things I have ever experienced with any HVAC distribution company. We install all different types of HVAC equipment based on blueprints. Never one time has this ever happened. 30 years in this business and this is by far the worst.
I purchased a new Carrier Infinity 25HNA unit in the summer of 2006. The purchase included a 10-year warranty. I just recently found out that my compressor locked up. (7.5 years). It has the Bristol compressor in it. My A/C guy mentioned that Carrier had numerous problems with this compressor. Carrier offered to replace the compressor but I would have to pay around $1400 in labor and additional parts to get my unit going again. On top of that, Carrier told me if I went this route there would be no further warranty on the unit. My other option was to pay $2500 for an entire outside unit and they would warranty this new unit for 10 years. I am very disappointed in Carrier. I have owned several other brands and never had a compressor go out. I own several rental units that the heat pumps have been going for almost 20 years. From the looks of this mess, i do not plan on ever buying a Carrier unit again.
The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The board was not fried. They tested all terminals and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!
Paid over $1,700 to have board on furnace rebuilt. Next came the compressor. That is $2,200, plus. I say plus because the installer has sent crews here at least 4 times and they are unable to get the system working properly. I have tried to get Carrier to have an engineer or factory rep talk to the installers, to no avail. They say they dont make phone calls. I have sent an email to United Technologies who owns Carrier. No answer as yet. I am embarrassed to have to call the installers, again, and tell them I still do not have heat in my master bedroom and bath. On fixed income and money is scarce. I would hope that Carrier thought enough of their reputation to have established a Factory Engineer or several to talk installers through problems. From what I have been able to gather from the installers the computer system on Infinity is complicated. I am frustrated, exasperated and with Winter coming on desperate. I hate to see what I am going to be charged for a system that does not fully function.
I installed Carrier Furnace and AC fours years ago with five years warranty. My furnace broke 2 years ago and I end up paying $900 for labor. My AC unit stop working 4 weeks ago right in the middle of summer heat. Technician came and checked it for leaks which cost me $700.00. A week ago, the AC stop working again, and the technician figured that the whole outside unit (Compressor, Condenser, and the Coils) were faulty and useless products. Although, the parts are under warranty, but I have to pay another $1200.00 for labor to replace the unit. I am very pissed about my decision to install overrated Carrier Furnace and AC units. Carrier units are useless and I dont recommend anyone to purchase anything from Carrier.
Unfortunately, we were unaware of the horrible reviews and lack of customer service with Carrier. We have a brand new furnace, 6 months, and has been serviced 8 times in 6 months with 4 days without heat in the midwest. If this helps anyone else, do not buy a Carrier. POOR CUSTOMER SERVICE, DOES NOT BACK UP THEIR PRODUCT AND DOES NOT CARE ABOUT THE CONSUMER, ONLY JOB SECURITY FOR HEATING AND COOLING ON CARRIER FURNACES.
I had the unfortunate experience of replacing two furnaces this year. One was a 12-year old Bryant and the other was a 7-year old Carrier. In both cases, the heat exchanger failed prematurely. In both cases, the technicians informed me that this is a known issue to Carrier with furnaces built between 2000 and 2012. In fact, they have been sued for this exact problem. In both cases, the part was under warranty; however, Carrier does not cover the cost of labor. Labor is the most expensive part! They also replace the exchanger with the same exact part that is known to fail! The cost of the labor and the other impacted parts cost half as much as a new furnace. In both cases, the technicians, which I trust, suggested that I not put any more money into the old furnace. The CO levels were through the roof, so they refused to turn the furnace back on due to safety concerns. Of course, the most recent happened during 3-degree weather in Minnesota.I feel cheated by Carrier for leaving flawed furnaces in the market. I feel cheated by Carrier for only covering the part (heat exchanger) when labor alone for that item is $1300. I feel cheated by Carrier for conveniently only covering standard parts for 5 years when furnaces are expected to last 15 years. I feel cheated by Carrier/UTC because my new furnace had to either be a Bryant or Carrier brand because my house was frozen and I had no time to research other service providers and their offerings. No reason to call customer service with Carrier. They elevated the issue to Level 2 support, which then told me to email their Management Review Board. I sent that email 10 days ago with no response yet. I have to be one of their top customers this year after purchasing two furnaces and an AC. At least have some respect and send a response that you are reviewing the complaint!
I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.
Hey Jerry in San Antonio! I have the same problem you speak of and Im also extremely angry! I tried to figure out a way to email you directly or respond directly, but I cant figure out how to respond directly so I hope you get this message.I live in nice and hot Phoenix, Arizona! On about May 30th, my air conditioner started showing signs of problems. To add to my problems, I had been pretty sick with a nasty virus that lasted for several months and the temperatures in Phoenix were extreme even for Phoenix. May 31st was 109, June 1st was 111 and June 2nd was 107. Thankfully I was able to get out of town for the weekend to not mess with these indoor temperatures. But even then it really didnt matter much because the soonest I could get a technician out to fix my unit, it wasnt until late in the week the following week.This technician told me that he was able to find a leak, but wouldnt know where. He put a leak detection in, topped my system off with refrigerant and then gave me a bill for $332.56. The A/C began to work again, but the leak was worse than we initially thought. About a week later, my A/C was back to where it was and this technician found a leak in the coil. Again, let me remind you all these problems were going on while I was also driving around town with doctor appointments and feeling sicker than I have have felt in my life and Im still not 100% better.I asked the tech how much it would be to fix the coil. I told him that in between visits, I was able to determine that my coil was under warranty but understood they didnt pay for labor. He gave me an estimate of around $2,600 and then brought it down to around $2,100, because I had a previous relationship with them for tune-ups and preventative maintenance. Even this price seemed really steep, so I told the guy I would shop around and he completely understood. Later that night, this tech called me back and told me that whether I went with him or not, the local supplier in Phoenix that provides carrier warranty parts disagreed about my warranty status. I told the tech that I spoke directly with Carrier and they told me my coil is still under warranty. He then said, Well they disagreed and I was like Ill just deal with that later.That night I sent a tweet out and found some really good A/C companies who gave me a rough quote. The one I ended up going with was an excellent company. He said that the cost of doing a warranty replacement on a coil all depends on the original installation so hed have to come out and look at my unit. So fast forward to week three of since this ordeal began and the guy comes out on a Wednesday afternoon to take a look at my coil. The tech told me that the repairs should be easy, but once again, he was still having issues with the local supplier wanting to give out the part because again, they disagreed with my unit being under warranty. I explained to him that it clearly states on Carriers website that the warranty is 5 years from installation or with new homes, its 5 days from the closing date of the original owner. Well you can imagine that many houses like mine in Phoenix were built than say for about a year or two. We moved in 10/08, which would mean that the warranty is good through 10/13. The parts dealer again disagreed with me and even my tech went the extra mile with me trying to get this figured out. By this time I was horrified. It had been weeks since the original problem, my symptoms were getting worse and it was 105 to 110+ every day and yet nothing resolved my A/C! In fact I was so sick, I asked my father-in-law from Missouri to fly out to Phoenix just to help me because I couldnt think straight and I needed rest.Later that night the tech called and explained to me he went all the way to the top to get my part approved. He said hed be coming out in the morning around 9:30. At 9:30 on the dot, my doorbell rang. He explained to me that he would take the coil out take it to the parts dealer because they need the old (which is understandable) and would be right back with my new one. At 10:30, he had the part out and told me hed be back. Several hours passed and by 3:30, I called the tech if there was any problem. He told me once again that the parts dealer was being stupid, but he finally got a part. But this part wasnt a dollar for dollar replacement. It was a different coil that would require him to rig it to fit.On this day, the temp was above average for Phoenix at 109 degrees. The poor tech worked from about 4:00PM till about 11:00PM at night trying to at least get me cool air. He was able to do it, but he still wasnt finished. He came back two days later on a Saturday and worked 4 more hours in the blazing attic and got it fixed. Needless to say, Ive never seen some individual work so hard for me. When I got the bill, I was shocked. It was for just over $1,500 instead of around the $900 I had originally expected. Now at first many people would argue that I was ripped off, but in all actuality I wasnt. I mentally figured out the hours the guy worked and realized that he undercharged me. He actually undercharged me by quite a lot. I then asked the tech why the difference in estimate and he told me the main reason it took him so long was the fact that I didnt get a dollar for dollar replacement. They said my coil was discontinued and the larger part he had to rig in would have to due. If you remember, it took him barely an hour to get the part out, but nearly 10+ hours to put it in and rig it to make it work. Now I know this guy worked hard, but making something work seems to be a temporary fix. This part wasnt designed to be in the air conditioner, let alone I would have been better off probably just buying a brand new unit than doing a warranty replacement. Anyways, I know this is a long story, but Carrier was absolutely awful when it came to handling my replacement. They were of no help when I explained to them that their parts dealer was giving me hassle. I further explained to them that I live in one of the hottest cities in the world and I was very sick, hoping that would spark some sympathy to help this get resolved faster but yet again, that didnt work. Nearly $2,000 later, I finally got my replacement (under warranty coil) replaced! Thanks Carrier, your customer service sucks! It was for just over $1,500 instead of around the $900 I had originally expected.
I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compressor stopped working and the tech found that the plug and compressor had melted. Although the compressor was covered, my bill was $734. The $4070 Carrier unit did not even work for two years. I think since it was Carriers fault their unit was at fault that they should have been responsible for the bill since the compressor has a warranty for ten years and didnt even last for two years. They should have at least been responsible for the freon that the unit lost because of their inferior product. I will never buy another Carrier product!
I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.
In 2008 we installed three Zoned Carrier Infinity 95% AFUE furnaces with 16 SEER Heat Pump Coils/Condensers in our home. There are two 3-Ton systems and one 4-ton system. Two of the systems have Infinity Air Filters and all three have Carrier Humidifiers. There are a total of 10 zones on the system. In the last two years, I have installed two 4 Ton Carrier Infinity Dual Stage Furnaces with 16 SEER Heat Pump Coils/Condensers where I work. All five systems have performed great. We have had no warranty issues or non-warranty issues. The systems cool and heat as expected. All were installed by the same highly reputable contractor. I highly recommend Carrier units.
The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.
Carrier offers boilers with efficiency ranges from 80% AFUE to 90% AFUE*. Carrier is a popular name known for air conditioners, heat pumps, and gas furnaces but Carrier offers other types of HVAC products including Carrier hot water boilers in indoor air quality products that compliment Carriers other HVAC products.
The system has been very reliable with no problems. I installed a complete new Carrier system 6 yrs ago along with ductwork. My AC bill dropped by $50 dollars a month in the summertime with carrier. I also love the 10yr warranty that came with the system.
Bryant furnace installed in 2007 by certified installer and looked great. A couple of months back I noticed the plenum was bent and distorted with the seams opened up. Have had three authorized service technicians tell me they have never seen this occur before but deny any furnace malfunction. Bryant customer relations directs me to contact the Better Business Bureau to complain...really? I have been told my concrete floor heaved, my floor joists dropped, or the installer caused the damage. Unit looked fine when installed but it has lifted about 4 inches and destroyed the plenum. Anyone else ever seen something like this?
Horrible gas furnace! Bought brand new in 2011 and every winter we have had problems. Now it’s shot! Big regret! Financial wrecked! This furnace was suppose to be top of the line. The heating elements went out and the burners! They will not work with you or budge! Minnesota winter is brutal and for this to go out on us every winter is horrible
I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.
Building our home in 2012, we selected a Carrier heat pump because of its efficiency and alleged reliability. Little more than 2 years later, were now suffering through almost $400 labor costs to repair our relatively young Carrier heat pump because the outdoor fan bearings failed and the fan motor must be replaced. When I asked Carrier for credit against these $400 labor costs, Nicole stated shes bound by the manufacturers warranty so she cannot pay for labor on a part that admittedly failed way too soon. Careful of putting too much trust in the Carrier reliability. Theyre not willing to do whats right for the customer.
Purchased a new Carrier HVAC for my home in 2007. It was properly installed by licensed technicians. Ive had 9 (nine) major service calls requiring replacement of major components in less than 7 years. Thankfully I was covered for many of the services by a Sears master service agreement. That said, Ive still had to come out of pocket for several service calls for things not covered by the plan (i.e. Puron refills... 11 lbs 2 days ago ($450)). Similar scenario last year... slightly less. Thats just the AC. However, the furnace has made up more than half of those 9 service calls during the period. Ive spoken to an attorney who has advised a class action lawsuit. I would certainly be interested in joining such a suit. I have all documented service records to prove the faulty lemon that they manufacture.
In 2007, I bought top of line Carrier air conditioner. Yesterday, I had the semi-annual service done only to find out that the coil is leaking and needs to be replaced. The technician said that these coils are defected and Carrier has redesigned them. Even though they are defected, Carrier will only pay for the part and I have to eat over $500 in labor to install it. This doesnt seem right that I have to pay for Carriers mistake. All I know is that I am done with Carrier products.
In 2010 we had Carrier HVAC installed. Since then the motor in the heating unit has been replaced, under warranty. Our service technician told me that Carrier knew that it was faulty but would only replace the part when it failed. Now we have to have the AC coils replaced because they are leaking coolant. According to the service technician the copper tubing cannot keep up with the pressure so it needs to be replaced with aluminum. Unfortunately this part is past the 5 year warranty, by one year, and now we have to pay $1,070 to have it replaced. I would not recommend a Carrier HVAC system.
We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.
I have issues with Carrier Canada warranty. I have carrier furnace. The heat exchanger is broken and the furnace still under warranty. I called carrier. They give me dealers phone numbers. I called and they told me they cant fix. I have to go for new furnace. That happened with 3 different carrier dealers. I called carrier customer service 3 times. They told me that they will forward my case to the management and the management will call me. Now its 2 week no call. Now I have to buy a new furnace which will cost me $ 4520.
I have 2 new Carrier system in a new built home and have had and continue to have several issues. I fully expected the builder and sub contractor to run for the hills but when I contacted Carrier, I did not expect them to just blow me off the way they did. I have been in the HVAC business for 30 years and never have had such poor customer support from a company. Carrier, unlike York and Trane, will apparently just sell their equipment to anyone. I thought Carrier to be one of the top 3 companies, but they sure changed that.
We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!
We had just purchased a brand new Carrier Upright Inverter air conditioner which we had installed by accredited personnel of Carrier. The very next day of installation, the aircon would reflect ERROR every time we attempt to put on the unit. We reported this defect but they give us many excuses, wasting our time and just raising our blood pressure. We just paid P100,000 for the unit, and on its first week, we have to try putting it on 3-4 times before the unit actually turns on!! Its been a little over a month, and the people of Carrier and the Abenson Appliance store where we purchased the unit, simply gives us the run-around!!! Where do consumers go for HELP!!!
Very dissatisfied with the quality of our Carrier 4 ton air conditioner (model 24ABB348A003). The compressor failed after only 3 years and it was not a blow out failure. The technician said it is internal failures most likely due to the quality of the compressor. The warranty of course only cover the park itself, not even the coolant they have to refill after reinstall the compressor. The diagnosis and the replace of the compressor cost about the 1/4 of the original cost and install of the air conditioner. It is ridiculous to have to spend so much on labor to fix a major component on an problem most likely due to the quality of their product.When speaking to a carrier representative, they do not stand by their product, only referring to the letter of the warranty agreement. Parts also does not include coolant cost. The excuse is that they do not know what exactly cause the compressor failure and they do not look at every compressor that failed, even those that failed in much less typical lifetime of the product. It is very good to know that Carrier does not take quality of their product seriously enough to diagnose major component that prematurely failed. Either that or they have so much failure on their compressor that they just dont care. Either conclusion does not speak well of Carrier as a company.
On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem. In Trane system, I had an AC which lasted for 24 years and is still going strong and did not lose freon. They just make junk parts. Two years after, the startup condenser fan will not start and they had to add a start-up kit to get the fan going again and patch up design. I will never buy or recommend any Carrier product to anyone I know. Just stay away from the product that they make.
Being a dedicated Carrier dealer, technician and installer for over 20 years in SE Texas, I am sympathetic to all of the unhappy customers who have written reviews. However, just from reading the situations, I believe that the problem lies not in the equipment but in the so called installers and service techs. There are literally hundreds if not thousands of reputable Carrier dealers in any given state. I have personally went behind some of these service companies and have seen the type of installation or service that was performed. To a Factory trained technician, the remedies are often relatively easy and inexpensive to repair. The fault lies not in Carrier equipment, but in the local distributors who willingly sell Carrier equipment to any Jack leg moron who knows how to operate a thermostat. Carrier should monitor their distributorships more closely and see what companies are buying equipment and how many of these are having issues with Carrier junk. Carrier is and will remain a world leader in the HVAC industry, but like everything else, the product is only as good as the person installing or servicing it. Look really closely at your contractor before you blame Carrier. There is not one manufacturer out there who is going to cover a bad install under ANY kind of warranty.