On October 24, 2014, I had a new Carrier air conditioner installed. Unfortunately, the product has not performed well and to our expectations. As of May, 2015 the unit was making an unusual loud noise, although the technician was not able to find anything wrong. In August, 2016 the unit was making a loud noise again. This time we also noticed water leaking and that the unit will successively go on and off. The technician determined that the units expansion valve was faulty. In August 2016 the repair was completed. While the parts were covered under the warranty, we incurred expenses for the labor in amount of $375.00. In addition to the expense incurred and the hindrance of not having AC in 100 degrees weather, we had to twice take time off from our jobs, once to have the unit inspected and a second time to have the repairs done, which took nearly 5 hours to complete. We were disappointed to say the least and find it unacceptable that a new unit that has been in use for less than 2 years, to have such issues.To resolve the problem, we contacted Carrier and kindly requested a full reimbursement of the $375.00 cost we incurred. Per our online research, this issue has happened to other Carrier users and we deem this to be a flaw in the manufacturing of the system, and not normal wear and tear. The response back was that, while they are sorry for the inconvenience created by their system, they cant help us as they are not responsible for the labor cost we incurred! After we spent close to $7k on a new unit, I find it unacceptable to have to spend another $400 in the second year on repairs!

The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The board was not fried. They tested all terminals and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!

Like other reviews we have had many of the same issues. Every change of seasons we have to have service call for a 24vac fuse. We are on our second thermostat, which is not letting us program day temperature. Had circuit boards replaced. This past winter, had the compressor replaced. Were told this will fix the issues we have been having. 3 months later, 24vac fuse call, technician is on our thermostat again. We have the company that installed the unit come in every spring and fall to check the system for proper operation and usually 6 to 8 weeks later it quits working or the 24vac fuse warning comes up. Also have a carrier gas furnace the first year the blower fuse blew. The repair technician left me 2 extra fuses and showed me how to replace it so we did not have to pay someone to come out.

Lakewood Furnace, Lakewood, Ohio & Carrier Greenspeed Heat Pump. Carrier is Awful. Stay away. So bad, it’s criminal. Installed a very expensive top of the line Carrier heat pump - it was defective from day one. No air flow or humidity control. Carrier, as well as, the Authorized Carrier Dealer/Owner and techs could care less to help or troubleshoot in any way - they dont respond to emails or letters or calls. This is a very bad company. I have spent over 60 days so far trying to get this heat pump fixed. The dealer/owner is a walk away guy - wants to install pricey equipment and if anything goes wrong threatens you with lawsuit to pay. I have never, ever, experienced such a bad company and bad people. One tech said, You can call me 100 times but Im not gonna fix your heat pump. And just buy floor fans. That should work. Unreal - spare yourself this stress and use a reputable company.After calling, writing, emailing everyday for over 60 days, corporate Carrier has been of no help to me and the local dealer/installer is worse. Carrier only cares about sales and protects its rogue dealers - customers mean nothing. My home is being damaged everyday - no cooling, no heat, high humidity (mold) and no airflow or ventilation. 60 days of no action, I worry about when winter comes with no heat.

We purchased our air conditioner in 2007 and have had problems 4 out of 5 seasons. Living in Michigan, we basically have only run our air conditioner for a little over a year now. The 1st year, a bad sensor had to be replaced; 2nd year ran okay; 3rd year, it ran constantly and hardly cooled down our home. At the beginning of the 4th year, it ran out of freon and was recharged, and last year it ran out of freon again. The installer found a pinhole in the coil and it had to be replaced. Our installer/servicer was very helpful and worked with us to help keep labor costs down but, Carrier should stand behind their product and cover all labor for warranty parts. I shouldnt have to pay labor charges on factory defective parts. Its very frustrating to have purchased a top-of-the-line unit, only to feel like we ended up with a lemon and have little recourse but to accept Carriers less than satisfactory limited warranty. I get the feeling Carrier couldnt care less about the little guy, once a sale is made. At least the car manufacturers cover labor and parts for warranty work. Type Of Product : Central Air Conditioner, Serial Number : **, Model Number : 24APA324A0030010, Installed Date : 05/17/2007.Update 5/3/12: Surprise, surprise, here it is the beginning of the warm weather season and we turned on the AC today and it isnt working. We will have to wait until I can get a servicer out to find out whats wrong now.

On Dec 29, 2021, I had a Carrier Comfort 2.5 ton 14 Seers heatpump and air handler split system installed. It replaced a very efficient old Trane split system that was just too old and had broken down. The new Carrier heatpump has been nothing but a problem. On heat mode and auto fan it blows cold and ambient air through the registers and is constantly running. It kicks in auxiliary heat in the air handler often cause the heatpump is unable to provide enough hot air by itself to even warm the house and I live in Florida!. I expect my electric bill to go up by $300.00 more a month with this American engineered and built crap. The ac company and installers said this is normal for a Carrier comfort heatpump constantly blowing ambient air in heat mode and constantly running and hardly ever shutting off.Tried calling Carrier to tell them the problem and they referred me back to the ac company. My foreign made Trane heatpump heated the house well before it broke down after 20 years of use. Heard that an American company bought Trane and the new Trane heatpumps being built are also crap. So, that is why I went with Carrier. Next time, I will buy a Bosch heatpump cause American products are poorly engineered and manufactured with planned absolescence, inefficient, not dependable or reliable.... CARRIER comfort American piece of crap.

In October, 2020, National Heating & Air Conditioning installed a Carrier brand ductless heat pump/mini-split system in our home, including 1 heat pump, 3 heads, and 3 hand-held remote controls for $6,992.00. We were told it would offer us “zone control.” and to “set it and forget it.” Within a month of installation, the system was malfunctioning; all heads produced heat any time one head called for heat meaning, no zone control. After both the technician and Rick **, the “Comfort Consultant” from National confirmed the unit was not operating properly, they suggested we would need wall mounted thermostats installed to fix the problem. We wanted the system to work as we were told it would work, and the way the Owners Manual detailed it should work, with the remotes that came with the system. We opened a claim/complaint with Carrier believing they would stand behind their product and their advertising and get our system working as we were told it would work and as it was advertised to work. Rick and Len **, the Carrier Service Tech Mgr. began immediately began contradicting themselves by suddenly saying the system was working “exactly as it is engineered to work” while simultaneously saying the only solution to the “problem” was “wall-mounted thermostats” that they would “not charge us to ‘buy’ or have installed.” Len actually said if they did not find anything wrong with our system (this was AFTER it was confirmed it was not operating properly), I was not going to like to hear that the solution to the problem was going to be wall mounted thermostats. Please note: If there is no problem with the system, then why would the only solution be to install wall mounted thermostats to address the problem that had already been identified of no zone control? After 5 months of gas-lighting and giving us the runaround, we requested they “repair, replace or remove the defective system and refund us.” They chose the latter—and this was AFTER Rick gave us his word that he’d “do whatever it took to get the system working properly.” On the day of removal, they tried to have us sign a customer satisfaction guarantee that was not given to us on the day of installation that said if we were not 100% satisfied with the system, they would remove it. When we suggested they should have given us that agreement to sign the day of installation, we were met with more gaslighting, telling us the reason for that was because they were not doing paperwork during COVID. NOTE: They had no problem doing the paperwork on the day of installation for receipt of payment for the system, and giving us the owner’s manual that told us exactly how the system should work. We now have a DAIKIN brand ductless heat-pump with 1 heat pump, 3 heads, 3 hand-held remotes, flawless zone control, bypass heat that is redirected to the head calling for heat, and exceptional customer service from another local Heating & Air Conditioning provider, who has received the “Best of The Best” award several years in a row, for obvious reasons! Daikin offers a far superior warranty on BOTH parts AND labor—twelve years on both! Every extra penny we spent has been worth the difference to have a properly operating system and to have prompt response time to all forms of communication. Carrier spends a lot of money on advertising, but that does not mean their product is superior. I would not recommend it.

Three top of the line Carrier units installed in the fall of 2006 has 100% rust and mold in all the copper evaporator coils inside the 3 air handlers. It has undergone consistent maintenance and service in the spring and fall every year. I contacted Carrier with the problem and they refused any assistance because the 5 year warranty has expired on the component, even though the local Carrier dealer who installed and serviced the units confirmed it is a manufacturing problem. The 3 unit models are: FV4BNF002, serial # 1606A82006; FV4BNF005, serial # 1106A87390; and FV4BNF005, serial # 4805A85599.If anyone reading this review is planning on installing a Carrier unit, please think twice and also read the 80+ other similar complaints. Also, please pass the word around so that others will not have to go through similar experience. The builder convinced us to install these Carrier units when we were considering another leading HVAC brand known for its excellent customer service and product reliability.

Hey Jerry in San Antonio! I have the same problem you speak of and Im also extremely angry! I tried to figure out a way to email you directly or respond directly, but I cant figure out how to respond directly so I hope you get this message.I live in nice and hot Phoenix, Arizona! On about May 30th, my air conditioner started showing signs of problems. To add to my problems, I had been pretty sick with a nasty virus that lasted for several months and the temperatures in Phoenix were extreme even for Phoenix. May 31st was 109, June 1st was 111 and June 2nd was 107. Thankfully I was able to get out of town for the weekend to not mess with these indoor temperatures. But even then it really didnt matter much because the soonest I could get a technician out to fix my unit, it wasnt until late in the week the following week.This technician told me that he was able to find a leak, but wouldnt know where. He put a leak detection in, topped my system off with refrigerant and then gave me a bill for $332.56. The A/C began to work again, but the leak was worse than we initially thought. About a week later, my A/C was back to where it was and this technician found a leak in the coil. Again, let me remind you all these problems were going on while I was also driving around town with doctor appointments and feeling sicker than I have have felt in my life and Im still not 100% better.I asked the tech how much it would be to fix the coil. I told him that in between visits, I was able to determine that my coil was under warranty but understood they didnt pay for labor. He gave me an estimate of around $2,600 and then brought it down to around $2,100, because I had a previous relationship with them for tune-ups and preventative maintenance. Even this price seemed really steep, so I told the guy I would shop around and he completely understood. Later that night, this tech called me back and told me that whether I went with him or not, the local supplier in Phoenix that provides carrier warranty parts disagreed about my warranty status. I told the tech that I spoke directly with Carrier and they told me my coil is still under warranty. He then said, Well they disagreed and I was like Ill just deal with that later.That night I sent a tweet out and found some really good A/C companies who gave me a rough quote. The one I ended up going with was an excellent company. He said that the cost of doing a warranty replacement on a coil all depends on the original installation so hed have to come out and look at my unit. So fast forward to week three of since this ordeal began and the guy comes out on a Wednesday afternoon to take a look at my coil. The tech told me that the repairs should be easy, but once again, he was still having issues with the local supplier wanting to give out the part because again, they disagreed with my unit being under warranty. I explained to him that it clearly states on Carriers website that the warranty is 5 years from installation or with new homes, its 5 days from the closing date of the original owner. Well you can imagine that many houses like mine in Phoenix were built than say for about a year or two. We moved in 10/08, which would mean that the warranty is good through 10/13. The parts dealer again disagreed with me and even my tech went the extra mile with me trying to get this figured out. By this time I was horrified. It had been weeks since the original problem, my symptoms were getting worse and it was 105 to 110+ every day and yet nothing resolved my A/C! In fact I was so sick, I asked my father-in-law from Missouri to fly out to Phoenix just to help me because I couldnt think straight and I needed rest.Later that night the tech called and explained to me he went all the way to the top to get my part approved. He said hed be coming out in the morning around 9:30. At 9:30 on the dot, my doorbell rang. He explained to me that he would take the coil out take it to the parts dealer because they need the old (which is understandable) and would be right back with my new one. At 10:30, he had the part out and told me hed be back. Several hours passed and by 3:30, I called the tech if there was any problem. He told me once again that the parts dealer was being stupid, but he finally got a part. But this part wasnt a dollar for dollar replacement. It was a different coil that would require him to rig it to fit.On this day, the temp was above average for Phoenix at 109 degrees. The poor tech worked from about 4:00PM till about 11:00PM at night trying to at least get me cool air. He was able to do it, but he still wasnt finished. He came back two days later on a Saturday and worked 4 more hours in the blazing attic and got it fixed. Needless to say, Ive never seen some individual work so hard for me. When I got the bill, I was shocked. It was for just over $1,500 instead of around the $900 I had originally expected. Now at first many people would argue that I was ripped off, but in all actuality I wasnt. I mentally figured out the hours the guy worked and realized that he undercharged me. He actually undercharged me by quite a lot. I then asked the tech why the difference in estimate and he told me the main reason it took him so long was the fact that I didnt get a dollar for dollar replacement. They said my coil was discontinued and the larger part he had to rig in would have to due. If you remember, it took him barely an hour to get the part out, but nearly 10+ hours to put it in and rig it to make it work. Now I know this guy worked hard, but making something work seems to be a temporary fix. This part wasnt designed to be in the air conditioner, let alone I would have been better off probably just buying a brand new unit than doing a warranty replacement. Anyways, I know this is a long story, but Carrier was absolutely awful when it came to handling my replacement. They were of no help when I explained to them that their parts dealer was giving me hassle. I further explained to them that I live in one of the hottest cities in the world and I was very sick, hoping that would spark some sympathy to help this get resolved faster but yet again, that didnt work. Nearly $2,000 later, I finally got my replacement (under warranty coil) replaced! Thanks Carrier, your customer service sucks! It was for just over $1,500 instead of around the $900 I had originally expected.

I purchased the Infinity 17 Unit in 2009 with, according to my contract with the dealer, has a 10 year warranty. Recently the compressor went out and upon trying to replace it, I was told the warranty was only good if the products were registered. They (Customer Relations at Corporate Office) stated that registration for the unit was not completed. It only shows the registration for the furnace which extends that warranty from 5 years to 10 but did not show the same for the compressor.Therefore they would not honor the warranty for the compressor. I told them there must be a mistake since why would only one part of the system be registered and not the complete unit. They refused to do anything to remedy the matter. So I am stuck with a bill of several thousand dollars to repair or replace the system. Also, I had to replace the coils three years ago. I purchased this higher priced unit because it is one of their top products and the warranty. I am very disappointed with the unit and with the company response.

We built a new home with our builder using Carrier for the HVAC system. After 5 1/2 years of use we had to replace both the outside and inside units, their warranty is 5 years. I have owned many homes and have never had as many problems with a unit. Their customer service was also unhelpful. I would never install or buy a home with a Carrier system.

Im the same person who contributed the complaint below. I am obliged to state that in the end, three days later, Carrier authorized the complete replacement of the outdoor unit, which is worth several thousand dollars. However, Carrier is wiping their hands of it from this point forward. In other words, no warranty. I will also have to pay the labor and supply cost of over $900 and that is with the labor being significantly discounted by my HVAC company. I am very pleased that Carrier finally authorized this replacement. Hopefully, the new 4-ton Carrier Infinity heat pump will perform as well as the 2-ton Infinity heat pump that conditions the first floor of our house.

My 2 year-old Carrier Infinity Heat Pump stopped functioning. When my dealer came to investigate, he found that the evaporator on the heat coil of my Carrier furnace (also installed 2 years ago) had micro leaks. That alone cost me $420. To replace and the defective part and refill the heat-pump (they had to empty it for safety reasons), I would need to cough up $600. The part is guaranteed but labor not! So a defective part from Carrier is costing me over $1000 in labor to fix. I called Carrier and the only thing they can tell me is to pay the bill and send a copy to they review board to see what they can do. I could understand paying a big bill if my system exceeds 10-15 years, but just after 2 years? I need help here.

Carrier heat pump problems cooling issues. Too mad to write about it. Unit less than 2 years old and broken down already. I want to join with Melanie from VA in a class action lawsuit.

Had a new Carrier furnace and A/C installed in August 2013. It totally worked fine until last summer. After several visits by several technicians they replaced a low pressure switch and a coil in the inside unit. Last occurred last fall. I turn the unit on the spring and no A/C. Called the company that installed it since it is still under the 5 year labor 10 year parts warranty. It required 2 lbs of Puron. They never checked for a leak but recommended I have a nitrogen test that would cost me $800.00. I asked why I have to pay for a leak test under warranty. The tech told me that it is not covered under warranty. So they will continue to put Freon in until it goes out of warranty in August then it is all on me. A wasted 9k. Never ever buy or recommend Carrier products to anyone.

Bought new gas furnace and it doesnt work, keeps shutting off. Installer thinks its a bad heat exchanger. Have called Carrier 5 times and this has been 5 months and no heat. A waste of $2000. I have never been treated so bad in my life. My tenant below threatened to move out. I am ready to sue Carrier for their lack of care and not standing up to their word. I am going to have to contact the attorney general I guess. I dont recommend Carrier.

My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!

In mid-2007, I had my 13-year old HVAC system replaced with a Carrier Infinity system with 5 ton 14.0 SEER unit (model #24ANA760A003) to give a peace of mind regarding reliability. Two years ago, the system failed and the temp in my house got to over 100 degrees here in AZ. The installation company told me the compressor was bad and needed to be replaced at a cost of over $800. This with the unit still under warranty! Now almost exactly two years later, the compressor again went out and needs to be replaced. The owner of the installation company told me that Carrier acknowledges that this is a faulty unit (as evidenced by the multiple other complaints here), but refuses to replace it with anything other than another unit of the very same defective model. And of course, I have to pay all the labor charges again. Carrier seems truly unconcerned regarding customer service and only wants to take your money and run. Perhaps, as a previous writer suggested, a class action lawsuit is in order.

I purchased a Carrier Infinity furnace in 2008 thinking that this furnace would last as long as my previous Lennox. My previous furnace lasted 18 years without any problems. Carrier instructed me that I had a 5 year parts warranty and does not include labor. I have just learned that Carrier offers a 10 year warranty on parts after 2008 and refuses to cover any cost of my repair. I have verbally stated that Carrier products are designed to fail just before 5 years are up and I seriously recommend that under any condition do not purchase any of their products ever. Their customer service is absolutely horrible and they like to hang up on many occasions. I wish I had never brought this piece of garbage.

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.

I just recently had a complete HVAC system installed a few months back. We had our first Trane HVAC system for almost 20 years. We couldn't be more happy with this system. We would recommend Trane to everyone because of their quality and longevity!

I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carrier because I thought I was getting a superior product. I was totally wrong. These units have lasted less time than my cheaper Chinese units at half the cost. One unit has had a control board failure twice in one year and the unit is less than a year and a half old! And of course the Carrier dealer in Cancun warranties nothing. So, needless to say, I am never buying Carrier again.

We installed a new expensive Carrier heat pump/AC system in 2002. Over 14 years we had to replace the Bristol compressor 10 times. Our HVAC service company and Carrier said we were the only ones who had this problem and they did not know why. All lies as I now know. The compressor failed again this year (2016) and the HVAC service company we use said they cant replace the Bristol compressor this time due to a lawsuit between Carrier and Bristol, so we had to replace our whole system. We would never install Carrier again. Carrier charges huge but gives you junk. If we hadnt taken out a $900 10-year labor charge warranty when we bought the system, we would have been out thousands of dollars to replace 10 compressors. Dont ever buy Carrier! They are no longer using Bristol compressors, but the substitute compressor brand they are now using is reputed to be just as bad.

Had a carrier model 25HBC318A0030010 - Ser# 2013E14437 barely 7-months ago. Two weeks ago had the company come in for maintenance on the unit. One week later the system non-functional due to the X-13 Blower in the air handler, model FB4CNF018T00ABAA, ser# 2913A72942. As a businessman I understand things break down and that is life. But what I did not agree with is getting charged $120.00 in labor to install a motor that has not even passed its warranty date. The labor billed as recorded relative to the equipment serviced should be guaranteed for a period of one year from the date of the original invoice or install date. Service invoice **, Customer **.

We bought a brand new town home in 2015 with a Carrier air conditioner that was made in 2012. After only 7 years the oil and fluid leaked out causing the unit to seize up and die. Really disappointed in the overall quality and durability of this product. Would not recommend this lemon.

We have the Infinity Greenspeed heat pump and ac combo. AC not excessively noisy but oh boy the heat pump outside is horrible. Any time the outside temp gets close to 32f and below, the unit is louder than a mack truck. And unfortunately its outside my bedroom window, so sleep is not possible when its running and it runs constantly. It still heats the house ok, just too noisy. Ive had installed and 2 heating cos check it and they say its normal and wont do anything since unit is producing heat. Called Carrier and getting the run around. Called several times and they cant give me a status and never call back. Horrible. Spent over $10k about 3 years ago and its been horrible ever since and no end in sight. NEVER CARRIER AGAIN!!!!!

It is extremely hard for HVAC companies to work with Carrier. My units coil broke so the coolant ceased working. I was charged $1600!!!! to replace the coolant although the coil was covered. Mind you, the coolant was lost because the coil failed. Carrier refused to cover it. NEVER AGAIN WITH THIS COMPANY.

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.Winter of 2015 and the system is running on heat-strip backup about 70% of the time. It is a MILD winter here also. I got my electric bill and the kilowatt usage for January had TRIPLED!! $$$. Dealer came out. Did something and said nothing is wrong. Next month I watched the thermostat as it stated the backup strips were running constantly AGAIN. The air-handler would blow cold air even when outside temps were in the mid 30s. When the pump couldnt meet the thermostat demand, on comes the electric strips... up goes my electric bill! I turned off the heat strips to tell the system to use heat pump only, but the only thing I get now is a constantly running air-handler and a VERY cold house. Buyer beware of Carriers low-quality product and marketing HYPE. This is NOT your fathers Carrier of yesterday.

I bought a new Carrier Performance model air conditioner in 7/09. 3 years later, supposedly the evaporator coil is possibly leaking refrigerant (410a) as the unit is barely cooling. The estimated cost to replace the coil (coil still under 5-year part warranty) for labor is $993 (includes the cost of 8lbs of Puron) and an additional $150-$400 to do a leak search. I am looking at approximately $1200+ for labor to repair. For a fairly expensive outlay for a piece of equipment and only lasting 3 years, this doesnt sit too well with me. After reading all the following complaints about Carrier and their evap coils, you wonder, where is their engineering on these coils? Possibly thicker copper tubing might help with the increase in operating pressures with Puron? Where is their quality control? Where is their concern for their customer base? If you keep making an inferior product (or is this planned obsolescence?), maybe Carrier needs to take lessons from Japan on making good products. My previous Payne A/C lasted approximately 35 years with only approximately 3 service calls. Needless to say, I am a very dissatisfied customer with this product. In fact, I am thinking on having this unit pulled out and buying another brand and take my loss as I have no confidence that another evap coil replacement will not fail in the future.

Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency infinity modulating natural gas furnace and 4 ton 17 SEER air conditioning unit. I do love the low speed variable heating as it keeps a gentle constant heat. Cooling is also good and efficient. Both units, however, have been unreliable. In October 2014 the furnace broke. We needed a new inducer motor. They dont keep parts at Carrier, so it took several days to get the part. Cost me $400 for labor and other parts. In July 2015 air conditioning unit leaked and had to have coolant replaced. In May 2016, the unit would not start during routine twice a year maintenance service agreement we had with installer. There were multiple leaks and the entire outside unit and coil had to be replaced. The installer was great and didnt charge for labor since we had repeated problems with the unit. Carrier again did not have parts on hand, so had to wait a week on parts. Still cost me $600 in additional installer parts not covered by Carrier. So, on this supposed high end system, both the furnace and air conditioner have had major failures in under 3 years of use and these have cost me over $1000 out of pocket. Obviously, my conclusion is that Carrier Infinity Greenspeed is a piece of junk.

Just like 1800s. Beautiful heater for price and the scientific structure of craftsmanship a plus.

Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.

I had the unfortunate experience of replacing two furnaces this year. One was a 12-year old Bryant and the other was a 7-year old Carrier. In both cases, the heat exchanger failed prematurely. In both cases, the technicians informed me that this is a known issue to Carrier with furnaces built between 2000 and 2012. In fact, they have been sued for this exact problem. In both cases, the part was under warranty; however, Carrier does not cover the cost of labor. Labor is the most expensive part! They also replace the exchanger with the same exact part that is known to fail! The cost of the labor and the other impacted parts cost half as much as a new furnace. In both cases, the technicians, which I trust, suggested that I not put any more money into the old furnace. The CO levels were through the roof, so they refused to turn the furnace back on due to safety concerns. Of course, the most recent happened during 3-degree weather in Minnesota.I feel cheated by Carrier for leaving flawed furnaces in the market. I feel cheated by Carrier for only covering the part (heat exchanger) when labor alone for that item is $1300. I feel cheated by Carrier for conveniently only covering standard parts for 5 years when furnaces are expected to last 15 years. I feel cheated by Carrier/UTC because my new furnace had to either be a Bryant or Carrier brand because my house was frozen and I had no time to research other service providers and their offerings. No reason to call customer service with Carrier. They elevated the issue to Level 2 support, which then told me to email their Management Review Board. I sent that email 10 days ago with no response yet. I have to be one of their top customers this year after purchasing two furnaces and an AC. At least have some respect and send a response that you are reviewing the complaint!

I purchased my home brand new. The very 1st year had problems with HVAC unit all told every year for the past 7 yrs Ive owned this home I have had to have repairs done to unit. Why is there no accountability from the company for such poor work.

Brand new unit installed by Carrier Dealer. Installed new outside AC condenser and new inside Air Handling Unit with electric heat in 2nd floor wall pocket as a complete package. Within a month, the bracket assemblies holding the evaporator coil are rusting and there is excess water always in the drain pan. Installer blames it on the design and components of the System and why worry, parts have a 10-year warranty. When got Carrier Rep on phone he said same thing! By the way, factory doesnt cover rust and installers labor warranty only good for one year. I am stuck with subpar parts and poor installation. Shouldnt have paid in a timely manner.

Bought a state of the art Infinity series heat pump in November 2007 and yesterday December 31st 2013 was told the compressor was shot. I too have the 10 years parts & labor so a new compressor will be paid for, BUT the service tech calls me to his truck and pulls out this paper and tells me how this compressor is a huge piece of crap and there are thousands of issues with these things and his office will be in touch on spending ANOTHER $1500 or more to get another state of the art outside unit he named Green Speed... I am still waiting to hear back from my dealer. I totally understand with it being New Years Day having to wait a few days, but to spend over $5,000 in 2007 and be told, while still under warranty you need to spend $1,500 more for another outside unit is a joke...

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

We got a new HVAC system in 2009, 11 years ago. It was Carriers top of the line furnace and central air conditioner at the time. It was the Infinity System. Quite expensive to say the least. Well, fast forward 11 years (to 2020). The Carrier central air conditioners condenser apparently went out. The company who installed it (In 2009) came out to diagnose a grinding sound I heard coming from the unit. Guess what?! Yep, you guessed it! My entire central air conditioner would need replaced due to the condenser failing!I know a couple family members whove had their central air conditioners for over 30 years, and theyre still in working order. If this new efficient HVAC equipment cant hold up for at least 20 years, doesnt that outweigh any efficiency improvements you got out of them?! In my opinion, not only are you out of an expensive unit, but for environmental purposes- it would be better to have a less efficient system last 30 years than a more efficient system last 10! Why? Because the materials to make it end up in a landfill 3 times sooner than the old style air conditioners!If I had known this Carrier AC would have only lasted 11 years, I would have went with a less expensive brand! Whats the point paying nearly twice as much, potentially, only to have your unit completely fail 10-11 years later! PS: I recently went out and bought a new window AC. I couldnt afford to spring for a new central AC, nor had any desire after that experience!

June 2003: We had a weather maker 9300TS furnace/air conditioning unit installed in our home. The previous furnace had been in the home for nearly 30 years and still running strong.Since we had this product installed, we have had to have it serviced every year. They have replaced the circuit board, switches, coils, re-worked the lines and yet again, with the temperature at 25 degrees, it has gone out again. At the time we thought we were getting a quality product, but now we realize that this product is not worth the contract we signed when we purchased it. Very disappointing to pay that kind of money for a product that does not work. The installers have came out each time and performed a quick fix instead of addressing the obvious issue, which is apparently a faulty product. I would never recommend a carrier product to another. As far as the duct work being under-sized, which I have heard some refer to when this product was installed we had duct work installed, also, its the product itself. Very disappointed, never again.

This unit was purchased 2/10/2015, 5 years parts warranty, Model 48ES-A2406030TP. This unit was problem child soon after install, kicking into lockout mode, igniter failing to light, AC part did fine was furnace part constant trouble, numerous service calls, exhaust inducer fail, high temp sensor fails. I quit using installer because failed again in less than 10 minutes after driving out the driveway, got ahold of another service company, they found high temp sensor bad kicking off furnace before satisfying thermostat, got that repaired, next thing started periodic igniter fail or repeated attempt to light kick into lock out mode again. This would not fail when service man present, told me to wait till completely fail, find problem them, month later total fail.The service company owner came out this time, found no electricity, the junction block for wiring some screws loose likely from defective assembly, yup assembled in Mexico, Once that got locked down, ignited immediately, inducer motor quieter, blower quieter, was lacking enough electric all along. Runs like should. Point is I am out hundreds of dollars on a unit under warranty, I have contacted United Technology to see if they will reimburse for defective assembly, that is not excluded under their warranty. Submitted claim today, will see what they do about this, I will follow up with the outcome of this when I hear from them, I had previous Carrier lasted 20 plus years, cracked exchanger at 20 was still running, Why I bought another, this one with new controls been a nightmare, the faulty assembly my opinion caused all the trouble all along.

Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was leaking. Carrier agreed to replace the defective part, but not the labor costs. $1,000! This week A/C doesnt work and we find out a different coil is leaking. Another defective part that Carrier agrees to replace under warranty but not labor costs. In for another $500! This is absolutely unacceptable. My story is not different from many Ive read here. How do we go about initializing a CLASS ACTION LAWSUIT!

I bought a Carrier heating and cooling system back in 2010. Had a problem with the condenser freezing up when the weather got cold. Happened several times but was rectified. This year the heat went out. Had the same symptom. The company I bought the Carrier from was no longer in business so called another one that was a Carrier certified. They condemned the unit. Heat exchanger was burnt. These typically should last for 15 years. Only lasted eight and a half years. Getting Carrier will replace the part but the problem is the installation is very expensive. Its like buying an expensive car. All the parts are very expensive and they charge a fortune to install it. Dont be comforted by the warranty. Its worth very little.

We purchased a new Carrier Infinity 18 SEER HE system in April 2018 ($12,300). The system was for the downstairs of a 3200 square foot home and installed in a crawlspace. At the time of installation, there had never been any moisture issues in the crawlspace for the 20 year life of the home, not with the original owners, not with two home inspections, and not with our experience with the previous HVAC system that had been in place for fifteen years, in fact the crawlspace had always been very dry. Once we installed the Carrier Infinity system, we began to notice problems with keeping the humidity levels in our home at a reasonable level, we were seeing 65-76 percent readings on a regular basis.We reached out to the Carrier dealer and they told us we needed to replace all of the ductwork underneath the house. We moved forward and did as was suggested ($4600) in August of 2019. A few weeks after the ductwork install, we switched to heat pump and thought the problem was resolved as humidity levels in the winter stayed around 45% inside the home during the winter when the heat pump was being used and there was no use of the AC. Fast forward to summer 2020. We started using the AC again in April and by July 2020 the beautiful hardwoods in our home began to buckle and we began to see incredible amounts of moisture building in our walls.Our light switches actually began to buckle from the moisture, and if you took one off the wall, the moisture was enough to drip onto the floor. We have pictures of all of this. Moisture readings were back to 68 to 78 percent and 83% in the crawlspace. Through word of mouth and social media, we found several other families who were experiencing the exact same issue in our county alone, their homes, walls, and floors also being slowly destroyed by intense moisture after installation of the Carrier Infinity 18 seer system. We were in contact with the Carrier dealer throughout. Unfortunately, the dealer had a massive fire that destroyed all of their records and they had to rebuild, so there are no records of our original install other than the paperwork we have.After their rebuild that delayed our interaction, the dealer came again to our home and rewired our system to use only two drive phases instead of the designed five. This did not bring the moisture levels down. We were told several times there was a moisture problem in our crawlspace and that was causing our issues. We worked with our homeowners insurance agent and he sent a home inspection/moisture specialist who determined there was no runoff or water issue in our crawlspace and suggested the problem may be the installation of the super efficient Carrier system in 2018. The dealer returned again in September 2020 and replaced the ductwork again, suggesting that the duct boots were not installed correctly in the first ductwork replacement in 2019.This also did not address the intense humidity issue, with readings in our crawlspace reaching 83% moisture in certain areas. Inside the home we could not maintain anything under 68% humidity. The dealer then brought a large dehumidifier in late October 2020 that has been running all winter. With the AC off, the basement has dried out with use of the heat pump and zero use of the AC all winter. We will be installing the optional integrated Carrier dehumidifier next and will see if that addresses the issue when we switch back to AC, somewhere in early April.After hearing from all the other families that have experienced the exact same intense humidity and moisture damage in their homes after installing the Carrier Infinity 18 seer system, we are not confident that we will see any difference. We are out almost $18K, we have a practically new HVAC system that is slowly destroying our home, we will need to replace all of our floors and subfloors, and we are praying that our wiring has not corroded. Carrier was called to one of the other families homes and told them what we were told, that they had a moisture problem and that it was not the system.Carrier KNOWS this is an issue, the dealers KNOW this is an issue, but Carrier refuses to address it. We are writing this review to bring awareness. Consumer BEWARE. Carrier NEEDS to address this and figure out whats causing this 18 seer 5 phase system to destroy certain homes. We hope this honest review keeps others aware of what can happen with a Carrier Infinity 18 seer system and keeps others from living the nightmare we have since the installation of this system.

In 2009, I replaced two old 7 SEER and 9 SEER units with brand new high-efficiency Carrier units. Luckily, I had a friend who sold me and installed two new units for $11K. One local HVAC company asked me $22K and another asked me $15K for the same models. Thank God I didnt have $22K tied up in the mess that I bought. The downstairs unit is saving us right now. I have a box fan propped up blowing cool air upstairs, where my INFINITY SPLIT UNIT has become a piece of crap apparently. The coil was rusty and leaking freon; freezing up. I have huge water spots on my ceiling where water has overflown the drip pan, which suggest to me the float switch isnt any good either. The upstairs thermostat earlier this week registered 86 degrees. The unit was blowing but not cooling. On Saturday morning, my friend sent his brother-in-law to replace the coil in the attic. The brother-in-law told me that the air coming out of the vents should be upper 40s and at least low 50s. With a meat thermometer, he and I checked the temp for approx 30 minutes and it never dropped below 60 degrees. He said that it would cool on down after it ran for a while. It never has and after it cools for a while the air coming from vents is between 70 and 75 degrees. Today, one day after replacing the coil and with thermostat set at 70 degrees, the temp at mid-day was 79 degrees. I keep asking myself if its worth $450 to lower the temp by 7 degrees. How would you feel? Last night and all day today, I have tried probably 25 times to call and text my friend that installed the unit and sent his brother-in-law to do the dirty work and collect money. He has not replied. I dont want to criticize my downstairs unit because, like I said, it is saving us right now. However, we have had to have service calls for it two or three time during winters because it wasnt heating. Ideally, with these Carrier units, we need cold air to rise and warm air to fall and wed be fine. Doesnt work that way, huh? If you are reading this and you are about to buy a new unit for your home, please take my advice and the advice of many others below and steer clear of Carrier products. Im far from an HVAC expert, so I cant make a recommendation on which brand to buy. The only thing I can offer is to save yourself some grief and headaches and DO NOT BUY CARRIER!!!

After a routine check of our vacation home HVAC systems, we were told we should consider replacing the aged units, although they still worked. We decided to spend the $17,000 for two units and set up an install time when we would be there. Install: Day 1 (a Friday): Were told we couldnt use our Nest thermostats. Installers opened crates to find one of the outdoor units had a large dent, but told us the panel would be ordered, and that no internal damage was done.Installers were there until 10:30pm, and said that it wasnt working correctly. They said they would come back Monday.Install: Day 4 (Monday): Installer tried again but couldnt get things going. Said he spent 2 hours on phone with Carrier support. He said part needed and hed return next day. That night we found water dripping in our closet due to drain pan under attic air handler overflowing. Drain pipe not working and float cutoff switch not working. Called night number and were told it would be 10pm, so we said come first thing in the morning Tuesday. Install: Day 5 (Tuesday) Installer came at 3pm. Said part not arrived yet, but got drain pan working. Install: Day 6 (Wednesday) Got call from dealer service department wanting to know what day the next week they could install part. I said that was unacceptable because we would not be here. After 2 calls they agree to send someone next day first thing. Install: Day 7 (Thursday) Installer came at 10am, and after what he said were hours on the phone with Carrier support they were going to install new units. The only ones available were smaller but would be fine. (Im wondering why they recommended the larger, more expensive ones in the first place.)Install: Day 8 (Friday) Installer arrives at 1pm with new units. As I write this they are installing the new units, so I decided to download the Infinity app and get ready for remote access that weve enjoyed for years with Nest. I got the app downloaded and started to register. My screen (mobile and computer) says Carrier server is down, try later. I called support and they said server has been down 11 days, and they do not have an estimated time for it to be operational. Support is open Monday-Friday, so I asked them if I must be at the thermostat to connect it to my phone. They confirm that, so because I must leave Sunday to go home I will not be able to setup remote access. I will not be able to remotely see what the temp is so I wont know if the units are working.If they dont at least get the units working correctly today I plan to have them removed and replaced with Trane units. Please notice that I have attempted to be factual and not be emotional or let my anger, frustration, and home temperature (its over 90 degrees again today) show through. I only write this to let prospective buyers know to think twice before selecting Carrier.

When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! Its had one heating repair and now we are in the process of a second cooling repair and its brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units. The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, weve suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought Id researched brands, but I guess I was basing my decision on Carriers old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now Im told by several techs that we should have gone with a Goodman. This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!

I purchased a Carrier Infinity 2 ton heat pump on 08/16/2010. Two years and one month, it needed its motor replaced. That was done in September 2012 with me footing the labor. Now on February 12, 2013, the control board on the same unit needs to be replaced. This unit cools our bonus room upstairs and is set to cool at 80 and heat at 62, so it is not used a lot. Again, I have to pay labor to have it fixed. I am really upset to have a 2-year-old unit go bad. By the way, the heat strips set off my fire alarm after the initial install, the first time the heat pump came on. I paid lots of money for this unit and another 5 ton Infinity. I would be willing to join the class action since this is a lemon.

We purchased two Carrier Infinity furnaces 6.5 years ago. Serial number 0711A033962 and 5110A03655. Cappy Heating and Air Conditioning installed them. We selected these because we believed they were the best furnaces. About five years into the life of the furnace one controller failed. Cappy replaced those. ($1000+). Now after 6.5 years the primary and secondary heat exchangers need to be replaced on both units! (My cost will be over $1,000.) We replace our air filters every 6 months so it wasnt poor airflow. It was poor workmanship. I expected Carrier to be a reputable caring company. Nope. They are covering part of the labor on the secondary but not the primary. Really! Where is the logic there? When I spoke to Diane in the Carriers claims department, she stuck with the policy. Might as well just talk to a robot. Conclusion, Carriers best furnace is of poor quality & controllers are poor quality. Nobodys perfect, however, I expected they would own up to it. Nope, support is poor quality too. Very disappointing.

I had a Comfort 14, 50HZC installed this past week. It replaced a 26+ year old Gettle Heat Pump. Now this new heat pump is way cooler and more efficient for sure, but way louder than my old Gettle. The only con and the reason for the 3 stars is for the high noise DB this new heat pump puts out, a very low rumble hum and you can hear everywhere in the house. You cannot hear it outside, cannot even hear it while standing next to it on the roof, but its there. Must be a vibration going through the unit, through the metal frame, through the roof. Now I am extremely happy the way the New Carrier Heat pump works, but I hate the low high DB rumble sound. The HVAC Guy from Qual Tech claims its the compressor. Well if it was, I should have heard it 12 inches from it on the roof, nope no loud sound at all on the roof, matter of fact its quieter standing 12 inches from it on the roof than it is inside the house. If the rumble was lower or less DBs or just quiet I would give the Heat pump a 5, but cant when a 26+ year old Gettle makes less noise and vibration that a supposedly state of the art New heat pump.

Our Carrier heat pump system was so quiet. The only way we knew it was on was the cool air filling the room. Although the Carrier system is more costly than other systems, it makes up the cost with efficiency. Our electric bill came down drastically after replacing our dinosaur.

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online. Both my wife and I work and we are not even sure if either of us were home when this work was completed as we had contractors working at the house. I took this all the way up to a Senior Person at Carrier. I was told by them nothing they can do, take it up with the installer. They will not allow you to go back and register your product. If this company is as good as the other installers that have posted say, then I would think that Carrier itself would allow the consumer to register the product retroactively, especially when the homeowner was not aware of the requirement. Im not even saying they should pay for the immediate service, my installer will take care of that because that falls on him, but to screw the homeowner out of the rest of the warranty shows a definite lack of support for their products. What happens now if my installer goes out of business or sells his business to someone else? I agree with the others on this blog who have wrote no Carrier ever again. I have an older Trane unit in the upstairs that has not given me one problem. I guarantee when that needs to be replaced, it wont be with a Carrier!

Unfortunately, we were unaware of the horrible reviews and lack of customer service with Carrier. We have a brand new furnace, 6 months, and has been serviced 8 times in 6 months with 4 days without heat in the midwest. If this helps anyone else, do not buy a Carrier. POOR CUSTOMER SERVICE, DOES NOT BACK UP THEIR PRODUCT AND DOES NOT CARE ABOUT THE CONSUMER, ONLY JOB SECURITY FOR HEATING AND COOLING ON CARRIER FURNACES.

I am not one to complain about anything but Carrier is off the charts bad as far as customer service and warranties. I will say that the actual customer service reps were polite and professional. I had zero issues with the way they treated me but the message was poor. I will try to keep this as short as possible. We purchased a 3.5 year old home last year. The previous owner almost never used the AC. He figured that they ran it maybe 3 weeks total in the 3 years they had the home. We purchased mid summer and ran it sparingly last year. This spring we had to have it charged and again 6 weeks later. Another month later it was out of refrigerant again. They came in with a sniffing tool and found a leak in the evaporator coil. We had $500 into service calls at this point. I was told that it was manufactured on Aug 19th, 2011. I called in Monday August 22nd, 2016 and was basically told that I was out of luck because the warranty ran out on Friday. The fact was that it was not installed until October 20th, 2011 but no one could produce the original receipt. The original owner, original builder, original HVAC installer and current HVAC company all offered to call in or write up letters detailing the issue but I was told an original receipt was my only option. I would not recommend or ever use Carrier again. The repair cost me $1400 to go along with $500 in service calls and time off work. Poor quality and VERY VERY poor customer service. I would have been happy if they would have just warrantied the unit. I completely understand that labor is not something anyone would cover.

I have had a Carrier Infinity system for 10 years. Within 3 years the compressor went out. A few years later we had a freeze and the heat pump turned on the outside unit breaking the fan. Carrier refused to cover. A year ago the compressor went out again. Carrier was willing to cover the compressor under a 10 year warranty, but not labor. My contract stated parts and labor. They later, after much negotiation, agreed to replace the condenser (including compressor) for $2500 and would extend a new warranty for 10 years parts and labor. Now the unit dies and its a circuit board. After replacing the unit would not come on again. It took 7 hours on the phone between the tech and Carrier to get it running again. Carrier support was reading a manual to help the tech figure out the problem. Their service even to a technician is a joke. I will never own another Carrier.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor wont start and I had to fix that. Then my compressor went out a year later. Now my compressor wont start again. The HVAC people will only tell me it has age on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

Carrier at Home. Im a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: You didnt ask our permission first before you took the discount option. Discount denied. Carrier: Our core values define who we are and guide every decision we make.

In less than three years of installing a new heat pump, we have had the upstairs computer board replaced, the outside capacitor unit and the upstairs blower motor. I have a case # given to me from Carrier for the concern of the unit. Of course, they say they havent had any complaints for these particular parts not lasting. According to all of the concerns I see from the reviews, I beg to differ. They have told me they will send a Carrier representative to us to have our unit evaluated if we have another problem as all things have been the inner electrical or computer parts. I have had no concern with our installer... just not happy with the product. I feel like spitting bullets.

I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said its not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job). I called Carrier and was told they no longer accept product registrations over the phone. So when I told the woman I could log in to their website to register the product while she was on the phone, she said she wasnt allowed to hold for customers. She seemed pretty rude. The problem here is that the Carrier website wont allow me to register my product (tried three different browsers) and their customer service will not help me register. This comes across as a warranty scam. Make it difficult so that customers dont register the product then deny warranty claims.

My home is a little over 5 years old and I have 2 Carrier split units. Low coolant and of course a leaking condenser. Carrier units are specific and do not use generic parts so a normal $300 condenser is $953. Carrier responded with, We are sorry. Your unit is out of warranty by 4 months. There is NOTHING we can do. No offer to get me a reduced price on a crappy piece of hardware they engineered and installed in their units. Had 3 HVAC specialists say the same thing... NEVER USE A CARRIER. They dont care crap about their customers and they ** you on the parts because you have NO CHOICE but to get it from them. Going to dump them ASAP.

So here it is in a nutshell: Of all of carriers new products the new ala or aluminum evaporator coil already leaking after only 2 yrs. The new high effiency furnace has pressure problems that carrier cannot figure out a repair for and the new lg compressors are failing right out of the box. This is after the highest cost unit they ever carried, the infinity, lost every Bristol compressor they had in them. What is going on with carrier? Why would they run a good company into the ground? I have no choice but to start selling trane. Carrier gets worse every year.

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

I had two Carrier heat pump system installed in my home in southern Georgia 3 1/2 years ago. Since then I have had to have a service person visit 5 times. Today will be the 6th. The first year there was a full coverage so no real problem. After year one its just parts. Today the service company will be replacing the indoor coil on one of the units. The cost to me will be over $800. In the past they replaced a fan motor, a capacitor, twice, made two service calls to repair a electrical short that occurred in the same place inside each unit, though 3 months apart. Byrd Heating and air did the installation and service and they are great. The rest of this write up is my opinion... The problem is the Carrier products are junk. And it hurts me to say that because I lived in Syracuse for most of my life. Carrier was headquartered in Syracuse until they were purchased by United Technologies. They were a great company then, and very very proud of their quality. Something like I am experiencing would never happen, and if it did they would have a factory guy at your door to make it right.

5 compressors in five years - On June 29th, 2007, we installed a Carrier Infinity 3-ton 15.5 Seer heat pump model 25HNA636A003, the high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! In 2009, the air compressor went out. We had installed under our five star warranty. Now, 7-30-12, we just had another compressor installed under the ten year warranty. The man who installed the latest compressor said this is a bad compressor by the name of Bristol. He wanted to sell me a new compressor for $2,500. Carrier knows this is a bad compressor and should replace it with one that wont keep burning out. I still have five years left on the five star warranty.

Purchased CARRIER ocean environment, 17.5 SEER Heat Pumps and air handlers for new home. During annual maintenance of my 4 systems, it was determined that one subject unit had leaked all refrigerant. Had to refill at a cost of $550. Maintenance company ordered a new coil under warranty. It took 5 weeks to deliver. Another $500 of refrigerant and $700 in labor was required to make the repair. CARRIER had a known problem with the coils. The lack of stock and the long fulfillment time are logically related. Several false ship promises further belie this contention. Carrier should have made me whole for all expenses. They did not exhibiting lack of concern for the customer and their brand.

Carrier bought in 2006 has had over 18 service calls on heat pump. Never once fixed more than 3-4 months. Now has a coil leak in heat pump. $6640.00 quoted for new unit. $3700.00 quoted to replace coil. Never buy Carrier again. Carrier customer service could not care less. Out of warranty.

After reading all the reports on the Carrier heat pump failures and quality control issues I needed to add my story to the list. I thought I was the only one to have to replace the compressor and circuit control boards and too many service call to remember. I bought the system in 2005. Compressor went out under the ten year time span. Replaced by installer but like everyone else not the freon or labor. If there is a class action lawsuit Id sure like to join in on it. Anyone involved can contact me at any time. Latest problem is in the zone control board. I am still dealing with this issue at present.

Stay away from Carrier as they have really bad customer service. They dont keep replacement parts in stock locally and they are located in New York which is really far from Florida which is where I live. My unit needs a part replaced and they dont have it in stock either locally or in New York and they do not know when they will have it in stock. I live in Florida where you cannot be without air conditioner. Their 10 year warranty is non-existent as they will charge you for shipping the part and if you want to expedite it for next day they will charge you even more. Now how is it my fault that the part is not available locally. What kind of service are you giving your customers if you are selling a product that you do not have parts for.

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem Ive had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of modern carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!

Lake Lure NC. After two years turned on A/C for recently completed bonus room for future retirement house. Unit started short cycling. Two tech visits later condenser coil found to have two or more leaks. Contact with Carrier customer service and they admit product defect and hide behind one year labor warranty. They are sorry I am dissatisfied. I own four Toyotas because they stand behind their product. Last Carrier product I will own. I called by HVAC contractor in Fl and he is replacing my failing unit with Rheem. Sorry Carrier, customer service doesnt take an Einstein.

I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.

I have 2 new Carrier system in a new built home and have had and continue to have several issues. I fully expected the builder and sub contractor to run for the hills but when I contacted Carrier, I did not expect them to just blow me off the way they did. I have been in the HVAC business for 30 years and never have had such poor customer support from a company. Carrier, unlike York and Trane, will apparently just sell their equipment to anyone. I thought Carrier to be one of the top 3 companies, but they sure changed that.

I bought (3) 2 ton heat pumps for my home, the Carrier Infinity Systems. Compressors have had to be replaced, thermostats have to be replaced, units are just horrible, noisy. I have nothing good to say, I thought I was buying a Rolls Royce got a rambler.

I will just be vague at this point to say that this is the worst air conditioner I have owned. This unit has had issues every year since I bought it. I bought it in Aug of 2008. Last year the compressor went out. The fan to the air handler went out the first year. And many instances in between. I heard of something from a service tech saying there was some recourse. I want recourse. I could not rate this unit since there are no negative options.

Have had system 17 yrs. The furnace would not run when installed, for first winter, many calls to installer. Charged us for all calls! This furnace has been totally undependable, with many repairs. Bishops in Muskegon MI sold and installed. Carrier should of known the problems with this new 2 stage! They never offered us anything. We must now replace this or continue throwing money at it. For the last 7 years we have to restart furnace at least daily, sand igniter monthly, etc. now the blower motor burnt out. We need dependable, and Carrier is not that. Do not recommend Carrier unless you want to keep replacing parts for overpriced prices.

Had a new Carrier system (AC 24ACB3 & Furnace 59SP5) installed in our home June 2017. After install, we were very disappointed to find that our brand new furnace and AC unit were noisier than our old ones (not sure about energy efficiency yet but it seems that the new Carrier unit runs longer and more often than the old replaced unit). Back to the noise issues: We had Expert Heating & Cooling come back to our house a handful of times to try to determine and fix the excessive noises that were being sent throughout the home. #1. They replaced a portion of the factory AC line with a suction line at the unit. This new line is an eyesore and looks ugly. It did however quiet it down quite a bit (if we had not complained we wouldve been stuck with the excessively loud noise - now we have an ugly tube at the AC unit). Our old unit was quiet and not an eyesore #2. The new Carrier thermostat made a loud annoying click that everyone in the living room could hear each time the unit turned on and each time it turned off (our old replaced thermostat was quiet) - the new one was unacceptable. Again, they came out and replaced it with one that doesnt make a loud click. #3. Excessive/continuous blower whining or howling coming from the brand new furnace. This steady whirling whining noise permeates through the entire house and you can hear it at every vent - its very annoying. They tried to address it numerous times; They slowed down the blower speed but that wasnt the answer. Another time, both Expert and Carrier came out to the house and replaced the blower - - the whistle from the blower was still the same. Carrier said this is the way the new blower sounds and that we would have to get used to it - (there is NO getting used to it so far). Carrier mentioned that its possible we could try an older generation blower but we would lose some of the energy efficiencies that we gain on the new one. Carrier also mentioned that they could insulate some of our ducts near the furnace to quiet things down. Today the whistle still exists. So, in summary: we were very very impressed with Expert Heating & Coolings professionalism and customer care. However, we are very disappointed with the Carrier products we received. Please let us know if something can be done (without compromising the efficiencies of our new system) to remove the whistle noise. 12/7/2018 update - Carrier never responded to this note I submitted to them on their website. (and no, this howling noise is not caused by little air leaks or whistles in the air ducts, its from the motor)

In 2003, I bought our house. The A/C works fine for a few years. Then after 5 years and 2 months, my A/C goes out. Carrier told me, ** you, your warranty is up. Can you believe this? Luckily, I was able to find that it was just a run capacitor, after shocking the **out of myself, as I am not a certified HVAC guy, but it was back up and running. Over the next few years, I noticed an extreme amount of rust water coming from the drain line. Now, the A/C is broke again, this time compressor is locked up. I spent $300 to have tech come out and tell me this. He also told me that Carrier has a ten year warranty on parts. Wrong again, I talked to a manager and they said 5 years. In 09, they went to ten after the new and improved coils and compressors. The funny thing is she told me that 5- 10 years is normal life expectancy. Are you kidding me? Im a flooring contractor and if I told that to my customers, I would never get any business. Needless to say, I have a 6.5 year old house with a HVAC system that is not working and Carrier reps believe this is okay. There needs to be a class action law suit against them.

In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced the evaporator, at the cost of $700 not including the Freon we had added to the system. Then by 2016 it was down. Freon again. This time condenser leaking. $200 for the Freon, another $84 to find the leak, and now 1$278 to replace the coil. We asked carrier to replace the whole heat pump as we must have a lemon and they sent info to product review, we thought they were considering helping with at least the labor costs if not a whole new unit. I called back after over 2 weeks of not hearing, and they said they would only replace the coil, because our unit is over 10 yrs old! HUH? Its been less than 5 yrs, and they said we didnt maintain it in over 10 yrs! HUH, hello carrier? 2016 from 2011 purchase date is 5 yrs. Yes, the unit is maintained but not by your service contract. No wonder All Temp Co. Heating and Air Conditioning of Harrisburg, NC sells these. They get a lot of work out of these inferior products, over and over again. Run as fast as you can and buy a Trane. Wish we had. Maybe carrier might move back from Mexico. I guess it doesnt matter where its made if they wont stand behind their product. I think after 2 major leaks we deserved more than their attitude and bad record-keeping.

I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!

I paid $13,000 for an Infinity System in July 2007. On New Years Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

Being a dedicated Carrier dealer, technician and installer for over 20 years in SE Texas, I am sympathetic to all of the unhappy customers who have written reviews. However, just from reading the situations, I believe that the problem lies not in the equipment but in the so called installers and service techs. There are literally hundreds if not thousands of reputable Carrier dealers in any given state. I have personally went behind some of these service companies and have seen the type of installation or service that was performed. To a Factory trained technician, the remedies are often relatively easy and inexpensive to repair. The fault lies not in Carrier equipment, but in the local distributors who willingly sell Carrier equipment to any Jack leg moron who knows how to operate a thermostat. Carrier should monitor their distributorships more closely and see what companies are buying equipment and how many of these are having issues with Carrier junk. Carrier is and will remain a world leader in the HVAC industry, but like everything else, the product is only as good as the person installing or servicing it. Look really closely at your contractor before you blame Carrier. There is not one manufacturer out there who is going to cover a bad install under ANY kind of warranty.

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now Im left with buying a new system. What a ripoff.

Paid over $1,700 to have board on furnace rebuilt. Next came the compressor. That is $2,200, plus. I say plus because the installer has sent crews here at least 4 times and they are unable to get the system working properly. I have tried to get Carrier to have an engineer or factory rep talk to the installers, to no avail. They say they dont make phone calls. I have sent an email to United Technologies who owns Carrier. No answer as yet. I am embarrassed to have to call the installers, again, and tell them I still do not have heat in my master bedroom and bath. On fixed income and money is scarce. I would hope that Carrier thought enough of their reputation to have established a Factory Engineer or several to talk installers through problems. From what I have been able to gather from the installers the computer system on Infinity is complicated. I am frustrated, exasperated and with Winter coming on desperate. I hate to see what I am going to be charged for a system that does not fully function.

I had purchased carrier Carrier Hybrid Jet 1.5 Ton 3 Star Split Inverter AC with Wi-fi Connect - White in May 2018. After two months problem has started. In July I had filed a complain and issues was resolved in 17 days. Once summer started in 2019, again problem has started. I have filed complain on 30 April and still (14 May) chasing for service. I have connected with call center buddies several times, but issues has not resolved. I am using Voltas air conditioner too. They are much better than Carrier. I never suggest anyone to buy this brand.

I installed a 5-HP air-conditioning unit through an authorized Carrier distributor and the a/c does not work from day one of usage. After many complaints and after almost 30 days of waiting, they decided to replace the fan. They took it out, but after almost waiting for another one week, they came and said that they will fix it. I asked them to replace it as they promised from the beginning - in addition as to why the customer should accept malfunction from a brand new equipment. Then, they started this repairing trip from day one - very bad, slow response and support from Carrier and their distributor.

My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!

In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.Carrier paid for parts only and would not pay over $700 in labor or for freon charges. Almost worthless warranty. Pathetic company. I purchased 2 infinity systems for $22,000 6 years ago. It will never happen again.

Purchased 2 model FB4CNF024 Carrier 2 ton heat pump 7/11/2014 and has had service checks by installer yearly. First blower motor out in 11/17/2015 replaced promptly under warranty. Second blower motor under warranty has just went out 11/23/2016 and told blower motor on back order til February 2017. This is on the same unit in the bedrooms. What is a senior citizen to do with severe neuropathy after brain surgery and very cold sensitive. If you use different motor voids warranty so must go without heat through winter. If I could give Carrier less than one star I would.

New Carrier Infinity Heater and central air system - Concerned product needs to be recalled since initial install issues have occurred. The outdoor unit needed to be sent back on install. Then the inside unit needed to be sent back a few weeks later. 1 Year later in 9-degree weather with no warning from the Infinity app the inside of the unit clogged and now needs replacing again. Carrier is not available on Sundays so if you need any replacement you need 2 days.I had a perfect functioning electric unit that was replaced for cost and energy reasons, I have thousands in now in back up portable a/cs and heating units since Ive lost faith. Its worrisome that the inside of the unit looks like it burned and if the house didnt drop 10 degrees while I was home we may have had more than 1 frozen pipe. Today I am going to try to get Polsinello to quickly get another one order since the service tech stated its not fixable after charging us 270.00. The install cost 10,000.

Puron Model 24APA530A300 Coil bad - A/C stopped cooling on hottest day of year, and my a/c guy said it must be a bad coil. The unit was put in 6 years ago, and I figured Carrier would replace it. Just found out it has only a 5-year warranty, but starting in 2010 they made it a 10-year warranty. I think it is plain wrong that Carrier only has a 5-year warranty for a machine that costs upwards $6000. No way a coil should go out in 6 years.

I purchased my unit in 2007 and thru the company I bought it from, have a 15 yr parts and labor warranty. I have the Infinity thermostat and 3 ton unit heat pump and Infinity air handler. Ran okay for the first year or so but fast forward to today... Heres a rundown of the repairs on this unit. Ive had 7+ system malfunctions, many of them with multiple codes. The primary code is always 45. Ive had the air handler circuit board replaced 3 times - 3/2009 12/,2011, 9/2014 and a 4th one effective today due to the total shut down (8/2015) of entire system. Ive had the heat pump circuit board replaced also 9/2014, coils replaced 2/2014, and new wiring harness 10/2014. Ive been told that Carrier will eventually stop warranting the circuit boards.As everyone else, someone needs to be home when this service is done so taking time from work to be home for every repair can be very tough and expensive for someone whose company doesnt allow them or cant have them work from home. Im fortunate but in the long run Carrier should be doing something to recognize the problems their system has and make it right. My service company is great but eventually this will start to get very costly. Im done with Carrier and will be contacting the company I purchased it from regarding the lemon law. This just cant go on...

So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? Its a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their limited warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.I have read so many accounts of similar experiences with Carrier: they replace the part that failed but do not reimburse the labor (which is often more than the part!). This is NOT acceptable and we need to mobilize to make manufacturers like this more responsive to consumers. Continue to share your stories and write to Bryant. We also need to contact our elected officials to develop legislation that will better protect us. Good luck to all!

I bought my Carrier HVAC unit in 2003, now it is 2020. I am very pleased with Carrier's HVAC unit. Over the years it is required maintenance such as, replacing some parts usually costing around $750 to $1500. I weighed the maintenance costs with buying a new one for around $6000. But seems to be working good with the maintenance that I have done.

Carrier offers boilers with efficiency ranges from 80% AFUE to 90% AFUE*. Carrier is a popular name known for air conditioners, heat pumps, and gas furnaces but Carrier offers other types of HVAC products including Carrier hot water boilers in indoor air quality products that compliment Carriers other HVAC products.

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

Two homes, one with Trane the other with Carrier. Carrier failed after 8 years and the company would not back up their warranty. Trane still running on its 15th years after a $500 repair on the control board. I am shopping for a new heat pump and I will never buy another Carrier.

I have several Carrier and Payne HVAC systems in several houses. I had 2 very simple technical questions regarding their thermostat. (Can the unit humidifier be set to greater than 45? and Where is the humidity sensor?) Called Customer Service looking for Tech Support line... no tech support line, they know nothing, suggested I call local Carrier dealers, i.e. local contractors. I did, they had no idea why Carrier would refer me to them. They dont offer tech support (as they shouldnt). I called back Carrier, went to Level 2 customer service... same BS, unbelievable... no more Carrier products.

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.