Ac is ok. Heating is good after a few years. Its quality declines after about 5 years. If could I probably get a stronger a/c heating unit. I think it’s a rating of about 5 out of ten. I could be a better unit if they would lower the price and increase the square footage it covers I think.

I had a Carrier heat pump and air handler installed in 2017 (Comfort 25HCE418.1.5 ton... w/SEER 14.5; Carrier Performance fan coil w/variable speed DC blower). I had all the scheduled maintenance and now the evaporator coil leaked and I am being told it will cost $1425 to fix just for labor! What good is having a new system if it costs this much to fix? I was told by the tech that they had to replace these evaporator coils after one year! Even with the parts covered the labor is cost prohibitive. If these systems cannot be maintained even with regular maintenance, which was also expensive, then they must be defective! My heating and cooling bills were also huge and the thermostat had constant problems - going out, or not registering the correct temperature. You would think these companies would be concerned about their reputations. You would think that the certified dealers would also be concerned about the quality of these products. You would think there was some integrity in this business.

Had new Carrier air conditioner installed by Bloomington Heat and Air 7 years ago. Last year A/C failed and a hard start was added. A/C failed this week and I was informed compressor was bad. Good news, compressor covered by warranty... BAD news... labor and install is $1000. Nice. My old unit lasted 30 years. Nice progress.

After coming home from work on a hot, sunny, Friday afternoon, I noticed the inside of the house was MUCH hotter than what the thermostat was set for. After going outside and checking the heat pump, I noticed that the copper lines were frozen and the fan wasnt spinning. After calling the installation company, they said they wouldnt be able to be out there until Saturday afternoon (of course!). The repair technician came out Saturday around 3:00 pm and said that it was the motor and that Carrier knows these are bad motors, but they wont do anything about them until they break. They last roughly 2-2.5 years before they need replaced. I have already replaced at least 40 this year and thats just me.... I have three other partners!. Of course, he said that it wouldnt be able to be taken care of until Monday after he contacted Carrier. On Monday, he ordered the part and Tuesday around noon, he actually came and fixed it. If anyone knows what the weather is like in September in South Carolina, then you know that there were FOUR VERY UNCOMFORTABLE NIGHTS OF SLEEP (youre not getting much sleep when it is hot and humid... all a fan did was circulate the hot air). I wish that I had known about all these problems with Carrier before we built our house 2.5 years ago! I can assure you that from here on out, that for me, it will be hard to stop a Trane. I have asked two different technicians now, who they thought makes the best unit, and both unquestionably said Trane. Thanks to Carrier, I am now out $300 because of a known faulty motor (sorry to everyone else who has spent more money because I know that sounds like chump change, but I definitely would like spending that on something else). If any car manufacturer had known issues, they would put out a recall and fix the unit.... Why isnt Carrier doing the same? Unscrupulous is word that comes to mind...

I built my home and had a Carrier heating and air system installed less than 5 years ago. I believed Carrier to be one of the best so it was worth the extra money. I was wrong. In the last 4 and a half years, I have had 9, yes 9, service calls on my system. I have had fans out of balance (one was so bad it would rattle the dishes on the countertop in the kitchen). The main units compressor locked up and had to be replaced. The main thermostat went out and had to be replaced. Theres a freon leak in the upstairs unit and freon has had to be added to both units 4 times. It leaked water condensation in the attic, and now I go to turn it on over the weekend and the downstairs unit blows warm air. It wont cool. It has cost me over $1,300 out of pocket for the things not covered under warranty. Some labor was not covered, some service calls were not covered and, who knew Id have to pay shipping to get replacement parts shipped to me and then pay shipping to have the faulty parts shipped back to Carrier??? What a ** way to do business. The installer, Love Heating and Air in Monroe, NC is worthless and horrible to deal with and now Im getting the runaround with Carrier Corp. Im done with Carrier and wish they would come and rip this crap out of my home. Ill buy the Trane instead or a box fan. At least, the box fan would work.

I purchased my unit in 2007 and thru the company I bought it from, have a 15 yr parts and labor warranty. I have the Infinity thermostat and 3 ton unit heat pump and Infinity air handler. Ran okay for the first year or so but fast forward to today... Heres a rundown of the repairs on this unit. Ive had 7+ system malfunctions, many of them with multiple codes. The primary code is always 45. Ive had the air handler circuit board replaced 3 times - 3/2009 12/,2011, 9/2014 and a 4th one effective today due to the total shut down (8/2015) of entire system. Ive had the heat pump circuit board replaced also 9/2014, coils replaced 2/2014, and new wiring harness 10/2014. Ive been told that Carrier will eventually stop warranting the circuit boards.As everyone else, someone needs to be home when this service is done so taking time from work to be home for every repair can be very tough and expensive for someone whose company doesnt allow them or cant have them work from home. Im fortunate but in the long run Carrier should be doing something to recognize the problems their system has and make it right. My service company is great but eventually this will start to get very costly. Im done with Carrier and will be contacting the company I purchased it from regarding the lemon law. This just cant go on...

Carrier Infinity heat pump residential - Similar problems as most others have listed. I purchased a top of the line Infinity System 3 1/2 years ago. The unit never cooled properly. Total Air Care was ignorant about the Puron system; they didnt know why it wasnt cooling. Ive had the TXV replaced twice. Ive had a motor capacitor replaced. Ive had the compressor relocated closer to the air handler. The last Carrier tech said I needed the evaporator coils replaced, $400 for labor. I installed a powered attic fan and had the attic re-insulated. Ive spent close to $2,500.00 on getting it to work properly. I still come home to a warm home. Ill never buy another Carrier - sounds like a little class action may be needed.

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.

We purchased a large new home 5 years ago with 4 top of the line Carrier Infinity systems installed by a very large AC company with a very good reputation. We were never informed that you must register Carrier products within 90 days to receive the advertised 10 year warranty. I called about a year after install and thought it would be an easy adjustment for them to give us the full warranty but I was told by one agent and then her supervisor that they each always register their own personal products within the required time and I should learn to do the same. I wasnt amused by their advise. They then only were willing to give the minimum 5 year parts only warranty and replaced multiple air handler blower motors, control boards, temp sensors, controls, condenser unit fan motors and more parts without paying any labor. Fortunately due to having 4 units, when one downstairs unit goes out the cool air from upstairs keeps it very comfortable in our main area of the house, and if you didnt check the thermostat you would never know one was out. Our main area unit has been out for the last 6 months. On three separate service trips to repair the unit, it would go back out between a few hours to the next day. I was unsure when our 5 year warranty was over and as it turns out we had a tech back 4 days after the expiration, and on this trip another condenser fan motor was bad. Carrier Infinity units use a very high dollar motor, the book installed price without warranty is about $1400. I called Carrier and asked about a goodwill extension on that motor but was informed that as it may have been out while under warranty, it is now a few days past the expiration so it is not covered. These failures were not due to poor installation as there are 4 units all with different problems and were installed by a company that Carrier actually recommends as a top installer and they were as well as other companies were back to try to do many repairs. This seems to be a common Carrier experience. I read comments from Carrier dealers defending the product trying to deflect criticism on other installers but thats not realistic. I hope my experience helps others decide on a purchase and remember that even if they gave a 10 year warranty, you still pay for the labor to repair unreliable equipment.

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.

I purchased a new Carrier Infinity 25HNA unit in the summer of 2006. The purchase included a 10-year warranty. I just recently found out that my compressor locked up. (7.5 years). It has the Bristol compressor in it. My A/C guy mentioned that Carrier had numerous problems with this compressor. Carrier offered to replace the compressor but I would have to pay around $1400 in labor and additional parts to get my unit going again. On top of that, Carrier told me if I went this route there would be no further warranty on the unit. My other option was to pay $2500 for an entire outside unit and they would warranty this new unit for 10 years. I am very disappointed in Carrier. I have owned several other brands and never had a compressor go out. I own several rental units that the heat pumps have been going for almost 20 years. From the looks of this mess, i do not plan on ever buying a Carrier unit again.

Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and its customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.

I had three Carrier units (top of the line) installed for our new home. Every year since, we have had numerous problems and service calls. Now, it has become unbearable. Last Friday, our air conditioning went out. It is now Tuesday and there has been no resolution or help from Carriers online or phone center. We replaced the air handling unit ($900) two weeks ago. Now, the compressor is bad in our main unit. We called the company that installed the units and they showed up and found that it was the compressor. When they submitted the information on the warranty, they found that Carrier knows that the units are bad and has a program to replace the compressor with a different brand. So, the guys filled out all of the paperwork (Bristol Program Audit Form) and run the diagnostic tests to prove to Carrier that it is the compressor. There was a long list of serial numbers and models included in this list (I call a recall list). Upon returning the information to the Columbia, SC representative to get authorization for the part, they are told that since they are now not a certified Carrier service center, that they are unable to do the repairs. So we have had to start the process all over again. The service technician seems baffled since they let him do one less than two weeks ago, with the same faulty product.Additionally, the service company is not sure that the new $900 air handler with be compatible with the new compressor, if we ever get one. The temperature inside of our home is 84 degrees and it is supposed to reach 100 degrees by Friday. Since I have three of these units, I am concerned about the future of the units and the failure of Carrier to be proactive in replacing the compressors that they know have been faulty. Again, calling the 1-800- CARRIER number just led me to someone telling me that it is my home and my problem to handle and that the problems with the compressors are very limited. However, it must not be very limited to have a written protocol for the diagnosis of the problems and the units affected.

I am an HVAC contractor who purchased Carrier equipment because the blueprint on the job called out for Carrier. After purchasing the equipment and installing according to manufacturing specifications, we noticed we had a faulty motor in the new unit. I contacted the distributor and they informed me that not only did they not have the motor in stock, they would have to order a new one and we would have to pay for it again... YES PAY FOR IT AGAIN. I am still waiting to be reimbursed for this motor I paid for twice, not to mention all the time we lost. This was one of the worst things I have ever experienced with any HVAC distribution company. We install all different types of HVAC equipment based on blueprints. Never one time has this ever happened. 30 years in this business and this is by far the worst.

Purchased a home Aug 2014 that was built in 2003. We have a total of 3 HVAC units. 1 Carrier upstairs and downstairs, both manufactured 2011 and 1 Goodman original to the house. The Carrier unit upstairs has a leaking coil inside. Estimate $1500 to replace. 6 years for a coil to go bad is terrible. I have read that Canada has a countrywide class action against Carrier for this very reason. Why not in the U.S.?

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!

Since our Carrier air conditioner was installed in 2013 we have had to have the coolant replaced in it every year. We are told we most likely have a small leak but that these leaks are very difficult to find. Almost $300 again this year. If I want to pay to have them find the leak and then flush the system and replace the coolant the cost will be another $1000. Sorry to say we are very disappointed with this expensive purchase with which we have no recourse.

So here it is in a nutshell: Of all of carriers new products the new ala or aluminum evaporator coil already leaking after only 2 yrs. The new high effiency furnace has pressure problems that carrier cannot figure out a repair for and the new lg compressors are failing right out of the box. This is after the highest cost unit they ever carried, the infinity, lost every Bristol compressor they had in them. What is going on with carrier? Why would they run a good company into the ground? I have no choice but to start selling trane. Carrier gets worse every year.

Bought new gas furnace and it doesnt work, keeps shutting off. Installer thinks its a bad heat exchanger. Have called Carrier 5 times and this has been 5 months and no heat. A waste of $2000. I have never been treated so bad in my life. My tenant below threatened to move out. I am ready to sue Carrier for their lack of care and not standing up to their word. I am going to have to contact the attorney general I guess. I dont recommend Carrier.

Horrible gas furnace! Bought brand new in 2011 and every winter we have had problems. Now it’s shot! Big regret! Financial wrecked! This furnace was suppose to be top of the line. The heating elements went out and the burners! They will not work with you or budge! Minnesota winter is brutal and for this to go out on us every winter is horrible

I have had a Carrier air conditioning system for over 25 years and had to make only one repair on a faulty relay which cost less than $ 150.00, I don`t need to say anything more but this unit has always proved to be reliable year after year after year....

We had just purchased a brand new Carrier Upright Inverter air conditioner which we had installed by accredited personnel of Carrier. The very next day of installation, the aircon would reflect ERROR every time we attempt to put on the unit. We reported this defect but they give us many excuses, wasting our time and just raising our blood pressure. We just paid P100,000 for the unit, and on its first week, we have to try putting it on 3-4 times before the unit actually turns on!! Its been a little over a month, and the people of Carrier and the Abenson Appliance store where we purchased the unit, simply gives us the run-around!!! Where do consumers go for HELP!!!

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem Ive had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of modern carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.

June 2003: We had a weather maker 9300TS furnace/air conditioning unit installed in our home. The previous furnace had been in the home for nearly 30 years and still running strong.Since we had this product installed, we have had to have it serviced every year. They have replaced the circuit board, switches, coils, re-worked the lines and yet again, with the temperature at 25 degrees, it has gone out again. At the time we thought we were getting a quality product, but now we realize that this product is not worth the contract we signed when we purchased it. Very disappointing to pay that kind of money for a product that does not work. The installers have came out each time and performed a quick fix instead of addressing the obvious issue, which is apparently a faulty product. I would never recommend a carrier product to another. As far as the duct work being under-sized, which I have heard some refer to when this product was installed we had duct work installed, also, its the product itself. Very disappointed, never again.

I have issues with Carrier Canada warranty. I have carrier furnace. The heat exchanger is broken and the furnace still under warranty. I called carrier. They give me dealers phone numbers. I called and they told me they cant fix. I have to go for new furnace. That happened with 3 different carrier dealers. I called carrier customer service 3 times. They told me that they will forward my case to the management and the management will call me. Now its 2 week no call. Now I have to buy a new furnace which will cost me $ 4520.

I had two Carrier heat pump system installed in my home in southern Georgia 3 1/2 years ago. Since then I have had to have a service person visit 5 times. Today will be the 6th. The first year there was a full coverage so no real problem. After year one its just parts. Today the service company will be replacing the indoor coil on one of the units. The cost to me will be over $800. In the past they replaced a fan motor, a capacitor, twice, made two service calls to repair a electrical short that occurred in the same place inside each unit, though 3 months apart. Byrd Heating and air did the installation and service and they are great. The rest of this write up is my opinion... The problem is the Carrier products are junk. And it hurts me to say that because I lived in Syracuse for most of my life. Carrier was headquartered in Syracuse until they were purchased by United Technologies. They were a great company then, and very very proud of their quality. Something like I am experiencing would never happen, and if it did they would have a factory guy at your door to make it right.

In 2002, I invested $6,000.00 to have Carriers top-of-the-line heat pump installed at my home. A very large investment for me! I thought it will be well worth it to have the highest quality, 2-stage, rated with energy star and uses Puron. Turns out this unit is quite the lemon. By the looks of all the other complaints I now see concerning the same system, I guess theyre nearly all lemons. Wish someone could make Carrier do the right thing and provide what they advertised. And are still advertising. I had this unit installed by a reputable heating and air company. From the beginning it never did work all that well. It did cool however so I did not complain. It only seemed to work about half as good as advertised. On real hot days, it would not keep up with demand and cool that well. If in the 90s outside, the best it would cool was to about 76-78 inside. Cool enough to live so I didnt complain. In 2006, it stopped cooling altogether, so I called what many believe to be one of the most reputable heating and air company around to troubleshoot it. They said the compressor was bad and needed to be replaced. This was under warranty but I would have to pay the labor. Labor to install the new compressor was $1,200.00. I had a couple other companies also price the labor and all were about the same. It killed me to pay $1,200.00 labor to install a compressor that is under warranty. I considered alternatives such as maybe just install a new unit, but a new unit would cost more than twice that amount installed. I figured this is one of the most reputable heating and air companies around so I told them to go ahead and change the compressor and paid them $1,200.00. It was cooling my home again but still only cooling about half what it should, same as before. In the winter, the electric back-up strips were on most of the time, even when outside was in the 40s. I put up, told the installer about this and they added Puron a couple of times at quite some expense. They told me I should have had them install the unit originally. Then they would stand behind it better. In summer 2008, there were many days in the 90s and the unit would only cool to about 79-80 inside. I had them check the unit again. They said the unit was leaking Puron from the charging valve and that this had nothing to do with them installing the new compressor in 2006. They gave me a price of $1,300.00 to replace the leaking charging valve. It was extremely hot outside (upper 90s) during this time, so I paid them the $1,300.00 to replace it. After that, it did cool our house down to mid to upper 70s. Still not cooling so great but good enough. Winter time came and back to having the back-up heating kicking in when outside in the 40s and later even when in the 50s. The next summer, back to not cooling so well but could live, so did not complain. Winter came again and using back up heat. When the next summer came, it was in the 90s outside and could only cool to the 80s inside. I had to have Puron added again buy the same reputable company? They would not cut me any break on the cost of the Puron. They said if they were the original installer in 2002 then they would take care of me a little better. After they added Puron this time they said to just call someone else if I had any more trouble with it. Now here it is summer of 2014 and not cooling at all. I had a different company look at it and they told me they believe the compressor is bad and recommended I call the same company that installed the compressor when it was under warranty. He said he have never worked on one of these very high efficiency units. I did call the Carrier Corporation a few times since the original install in 2002 and I was told that there was nothing that Carrier would do to help. We have Carriers very best unit on the market and we are sweating in our home and just hoping it will be cool at night so we can sleep. Not sure what to do now. I guess I will have to have another reputable company come out and install another unit or something. The new compressor was install in August 2008, not quite 6 years ago. I dont know if it will be under warranty or not. The original compressor had a 10-year warranty. Does that mean this second compressor will have a 10-year warranty? Wish Carrier would do the right thing and provide me with a new unit that worked as advertised. Any suggestions?

My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

My residence air conditioner was leaking water under the furnace combination. The air conditioner tech diagnosed the pan leaking after checking for the freon pressure. I said why can I not patch the pan. He showed me how to access the evaporator coil and pan on the gas force air furnace by removing a panel on the rear near the evaporator coil. I have a Carrier AC.I looked hard for the source of the water as the pan was not leaking when I poured water on the pan, and the water was properly draining. The evaporator coil can slide out of the furnace housing, but one needs a platform to rest the coil to prevent kinking of the lines (very important as freon will leak, if not careful). I finally saw about two inches of dust/dirt at the top of the evaporator coil and surmised that this dirt was preventing the evaporated water from draining properly. After cleaning the evaporator coil, the AC seem to work, but the outside temperature was not hot enough to really test the AC.Another process was required, get some coil solvent from Home Depot and spray it on the coil. Be sure to get the ones that evaporate by themselves not require rinsing. I sprayed water on the coils after the foam went away just to be sure. Theoretically, the evaporated water will wash the solvent away when the AC is operating. Anyway, for a mechanically inclined person saving $5k to $6K using the above is worth a try! Or, you try talking the tech into looking at the coil itself and doing the cleaning for a few hundred dollars to pay for his time.

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!

In October, 2020, National Heating & Air Conditioning installed a Carrier brand ductless heat pump/mini-split system in our home, including 1 heat pump, 3 heads, and 3 hand-held remote controls for $6,992.00. We were told it would offer us “zone control.” and to “set it and forget it.” Within a month of installation, the system was malfunctioning; all heads produced heat any time one head called for heat meaning, no zone control. After both the technician and Rick **, the “Comfort Consultant” from National confirmed the unit was not operating properly, they suggested we would need wall mounted thermostats installed to fix the problem. We wanted the system to work as we were told it would work, and the way the Owners Manual detailed it should work, with the remotes that came with the system. We opened a claim/complaint with Carrier believing they would stand behind their product and their advertising and get our system working as we were told it would work and as it was advertised to work. Rick and Len **, the Carrier Service Tech Mgr. began immediately began contradicting themselves by suddenly saying the system was working “exactly as it is engineered to work” while simultaneously saying the only solution to the “problem” was “wall-mounted thermostats” that they would “not charge us to ‘buy’ or have installed.” Len actually said if they did not find anything wrong with our system (this was AFTER it was confirmed it was not operating properly), I was not going to like to hear that the solution to the problem was going to be wall mounted thermostats. Please note: If there is no problem with the system, then why would the only solution be to install wall mounted thermostats to address the problem that had already been identified of no zone control? After 5 months of gas-lighting and giving us the runaround, we requested they “repair, replace or remove the defective system and refund us.” They chose the latter—and this was AFTER Rick gave us his word that he’d “do whatever it took to get the system working properly.” On the day of removal, they tried to have us sign a customer satisfaction guarantee that was not given to us on the day of installation that said if we were not 100% satisfied with the system, they would remove it. When we suggested they should have given us that agreement to sign the day of installation, we were met with more gaslighting, telling us the reason for that was because they were not doing paperwork during COVID. NOTE: They had no problem doing the paperwork on the day of installation for receipt of payment for the system, and giving us the owner’s manual that told us exactly how the system should work. We now have a DAIKIN brand ductless heat-pump with 1 heat pump, 3 heads, 3 hand-held remotes, flawless zone control, bypass heat that is redirected to the head calling for heat, and exceptional customer service from another local Heating & Air Conditioning provider, who has received the “Best of The Best” award several years in a row, for obvious reasons! Daikin offers a far superior warranty on BOTH parts AND labor—twelve years on both! Every extra penny we spent has been worth the difference to have a properly operating system and to have prompt response time to all forms of communication. Carrier spends a lot of money on advertising, but that does not mean their product is superior. I would not recommend it.

We have 2 Carrier AC units in our home. Installed brand new on new home in 2016 and there have been over $3,000 in labor and shipping costs to repair the units. They even charged us shipping for a replacement part that was dead on arrival and we had to pay shipping costs and labor costs again for the repairman to come out again with another part. That was a little over a month ago and now the same part needs replacing again!!! Never buy this brand ever again. They’re selling junk and then charge you shipping to replace parts under warranty but you’re stuck paying the labor. They must know they are selling defective parts and systems. Why would we have needed to replace the air handler parts 3 times in 3 years?

The system has been very reliable with no problems. I installed a complete new Carrier system 6 yrs ago along with ductwork. My AC bill dropped by $50 dollars a month in the summertime with carrier. I also love the 10yr warranty that came with the system.

We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.

We purchased two Carrier Infinity furnaces 6.5 years ago. Serial number 0711A033962 and 5110A03655. Cappy Heating and Air Conditioning installed them. We selected these because we believed they were the best furnaces. About five years into the life of the furnace one controller failed. Cappy replaced those. ($1000+). Now after 6.5 years the primary and secondary heat exchangers need to be replaced on both units! (My cost will be over $1,000.) We replace our air filters every 6 months so it wasnt poor airflow. It was poor workmanship. I expected Carrier to be a reputable caring company. Nope. They are covering part of the labor on the secondary but not the primary. Really! Where is the logic there? When I spoke to Diane in the Carriers claims department, she stuck with the policy. Might as well just talk to a robot. Conclusion, Carriers best furnace is of poor quality & controllers are poor quality. Nobodys perfect, however, I expected they would own up to it. Nope, support is poor quality too. Very disappointing.

My home is a little over 5 years old and I have 2 Carrier split units. Low coolant and of course a leaking condenser. Carrier units are specific and do not use generic parts so a normal $300 condenser is $953. Carrier responded with, We are sorry. Your unit is out of warranty by 4 months. There is NOTHING we can do. No offer to get me a reduced price on a crappy piece of hardware they engineered and installed in their units. Had 3 HVAC specialists say the same thing... NEVER USE A CARRIER. They dont care crap about their customers and they ** you on the parts because you have NO CHOICE but to get it from them. Going to dump them ASAP.

I built a new home which we moved into in 2014. The only equipment which has failed has been my Carrier gas furnace and outside a/c unit. I have had the coil in the furnace replaced, the blower motor replaced, a leak repaired on the outside unit and once again I am without air conditioning waiting on a service call which will take 3 days. My units carry a 5 year warranty (parts only, labor was for one year I believe) which could have been extended to 10 if my units were registered (for marketing purposes I was told) within 90 days of closing on my home. With the mountain of paperwork/moving/dealing with banks/contractor I missed this deadline. I cannot say they, I wasnt handled a piece of paper at some time telling me to do so. Even though I am still in the initial warranty period, and Carrier could obtain my data for marketing purposes, they will not extend my warranty for the additional 5 years.That being said this equipment should not have failed so many times in such a short period of time. I have had no issues with any of the other appliances in my home, only my Carrier equipment. They treat their warranty like rebate cards. They know most people wont register their equipment so they can get out of the additional years of warranty. I only found out about this from a different Carrier dealer who will now be servicing my equipment. Buy something else. The equipment I have is unreliable and thus far I have not been impressed with their service. I did not have a choice as my builder had the equipment installed, when it is replaced I will stay away from Carrier.

I purchased a new home in Sept. 2007 with a Carrier HVAC system. I made several complaints to the installation company during the first year about quality of the installation. Three trips and the company assured me they had corrected all items. In just under three years, cooling coils on both units of the two-unit system failed and had to be replaced. Replacement coils were furnished under warranty but the bill was $1500. I hired another company to do an analysis of system. Based on this inspection, I filed a formal complaint with state licensing bureau. Finally, about $4,000 worth of corrective action was performed at no charge. Corrections included the installation of an additional return air ducting that was not installed but was on original design.Well, now 3 years and 5 months later, the cooling coil on one unit has again failed leaking out all Puron over a weekend. Carrier will not provide replacement coil under warranty. Work is being completed today and Id guess the bill will be around $1500. So HVAC repairs of $3000+ in 6 years on new home has to be considered unacceptable quality.

Brand new unit installed by Carrier Dealer. Installed new outside AC condenser and new inside Air Handling Unit with electric heat in 2nd floor wall pocket as a complete package. Within a month, the bracket assemblies holding the evaporator coil are rusting and there is excess water always in the drain pan. Installer blames it on the design and components of the System and why worry, parts have a 10-year warranty. When got Carrier Rep on phone he said same thing! By the way, factory doesnt cover rust and installers labor warranty only good for one year. I am stuck with subpar parts and poor installation. Shouldnt have paid in a timely manner.

In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced the evaporator, at the cost of $700 not including the Freon we had added to the system. Then by 2016 it was down. Freon again. This time condenser leaking. $200 for the Freon, another $84 to find the leak, and now 1$278 to replace the coil. We asked carrier to replace the whole heat pump as we must have a lemon and they sent info to product review, we thought they were considering helping with at least the labor costs if not a whole new unit. I called back after over 2 weeks of not hearing, and they said they would only replace the coil, because our unit is over 10 yrs old! HUH? Its been less than 5 yrs, and they said we didnt maintain it in over 10 yrs! HUH, hello carrier? 2016 from 2011 purchase date is 5 yrs. Yes, the unit is maintained but not by your service contract. No wonder All Temp Co. Heating and Air Conditioning of Harrisburg, NC sells these. They get a lot of work out of these inferior products, over and over again. Run as fast as you can and buy a Trane. Wish we had. Maybe carrier might move back from Mexico. I guess it doesnt matter where its made if they wont stand behind their product. I think after 2 major leaks we deserved more than their attitude and bad record-keeping.

I installed Carrier Furnace and AC fours years ago with five years warranty. My furnace broke 2 years ago and I end up paying $900 for labor. My AC unit stop working 4 weeks ago right in the middle of summer heat. Technician came and checked it for leaks which cost me $700.00. A week ago, the AC stop working again, and the technician figured that the whole outside unit (Compressor, Condenser, and the Coils) were faulty and useless products. Although, the parts are under warranty, but I have to pay another $1200.00 for labor to replace the unit. I am very pissed about my decision to install overrated Carrier Furnace and AC units. Carrier units are useless and I dont recommend anyone to purchase anything from Carrier.

We bought a brand new town home in 2015 with a Carrier air conditioner that was made in 2012. After only 7 years the oil and fluid leaked out causing the unit to seize up and die. Really disappointed in the overall quality and durability of this product. Would not recommend this lemon.

Bryant furnace installed in 2007 by certified installer and looked great. A couple of months back I noticed the plenum was bent and distorted with the seams opened up. Have had three authorized service technicians tell me they have never seen this occur before but deny any furnace malfunction. Bryant customer relations directs me to contact the Better Business Bureau to complain...really? I have been told my concrete floor heaved, my floor joists dropped, or the installer caused the damage. Unit looked fine when installed but it has lifted about 4 inches and destroyed the plenum. Anyone else ever seen something like this?

Our heat pump compressor and related parts that were installed in our residence in 2011 required a replacement parts July 2016. We are very dissatisfied with the quality of our top of the line Carrier Heat Pump System. Parts are warranted for 10 years, but the issue remains, if the system is what Carrier boasts this system as their top of the line product, why do we need to have to pay for the compressor and related parts to be replaced.We are being charged a high rate of $167 per hour to replace these parts, along with $167 initial cost to diagnose the problems. It seems as though we are paying for the parts along with the repair, for a unit that should last 10 years. Sunset Air is the contractor replacing the parts and has estimated labor charges in excess of $1,300 just to replace the needed parts (8 hour job). Carrier has told us they are not responsible for labor charges, but the unit should hold up for the 10 years as boasted for their again top of the line unit.

I have a Carrier infinity 3-ton variable speed unit that is less than 2-year-old. The unit sweats when the air conditioner is running and is causing massive mildew/mold within the closet the downstairs unit is located. The Rep from New Orleans has been twice and said unit is working fine and closet needs insulated better. Had another HVAC come look and he said the unit should not sweat like this at all and the temp in closet was 73 degrees so no huge temp difference. I live in MS and temp and humidity are extremely high right now. Has anyone had these issues?

Module failed on model #FV4BNB006. I called an HVAC company. Carrier said the unit was warrantied for 5 years at the time this was purchased, although now the same exact unit is warrantied for 10 years. Sure enough, without knowing the exact date of install, Carrier claims the unit is out of warranty as of November of 2012. They dont care that the same unit now currently has a warranty of 10 years (new policy as of 2009); that the unit should not have failed 5 years prematurely; and that we, at the time we called, were only 3 months over the 5-year warranty. I spoke with a supervisor Jamie at customer relations. She was curt, only would repeat their policy and could care less about the situation of the same exact unit being warrantied for 10 years now. She didnt even know what the part was nor considered that it should not have failed at least 5 years premature! Oddly enough, there was another person listening into our conversation (another supervisor, Diane ID #**). She just came on the line without identifying herself and interrupted our conversation to say they would do absolutely nothing nor consider helping. Not only did I find this company absolutely uninterested in doing what is right, you could tell they were trained to do exactly the opposite. The way they operate, having big brother ready to chime in when they can to deny a claim, was downright creepy! Do yourself a favor. Look at all these miserable reviews of this awful company and steer clear of them. I have never written a review of a company before, but if theres one person I can help by reading this, its worth it. Carrier, you truly are an awful company and should be ashamed!

We had a new Carrier furnace installed when we first purchased our home. It was running fine after 16 yrs but minor repairs were beginning to occur and at the urging of our furnace installer suggested we upgrade with a new one. So six years ago we replaced the furnace which was still functioning ok with the latest Carrier furnace. Well six years have passed and we have not had one complete heating season with the new furnace without it failing. It has been a continuum of hard lockouts with no heat in the dead of winter. Over the course of the six years we have paid for the cost of the furnace with service call fees replacement parts to include a new oil tank which they said was a possible cause of the furnace malfunctioning which to this date have not resolved the problems. Carrier has been absolutely useless in trying to fix this problem in a timely manner and kept telling the furnace people to try this and try that - all at my expense. As a company who provides consumer products as important as a furnace one would think they would be more responsive to the issue but all they have done is stonewall me at every step and meanwhile I still have a faulty furnace that they will not fix or replace. At this point I will have to replace this nightmare with a different furnace manufacturer and hope that their product and company backing will be what one would expect as a consumer. I will never again purchase anything from Carrier and I will certainly never recommend their product to anyone.

Carrier at Home. Im a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: You didnt ask our permission first before you took the discount option. Discount denied. Carrier: Our core values define who we are and guide every decision we make.

After 5 years my Payne heat pump unit is almost completely rusted away. Even though there is a 10-year warranty rust is not covered by them. Payne customer service said they couldnt help me but I could call their parent company who owns Payne, Carrier, and Bryant. Of course United Technologies ignored all attempts to contact them and obviously it is the protocol for these hvac manufactures to have someone call the corporate office because they know there will be no response. Bad product. Bad customer service.

I built a new home in 2007/2008. I researched and purchased what I was lead to believe was some of finest equipment in HVAC on the market. Boy was I mislead. It was much more pricey than the standard system I was originally quoted but since I was building the home myself for retirement, I wanted the best. The heat pump I purchased was a Bryant Evolution, two stage, variable speed, model # 286-ANA-048000-CBAA, serial # 2907E28649, a 4 ton/16 seer system. Sounds cool but what a piece of junk. The system was roughed in late October 2007 with final installation/operation in late August 2008 when I finished the home.First indication of a problem was a compressor failure the end of March 2009. I was told it was a fluke and the compressor was replaced under warranty. My HVAC system does not experience heavy use or extremes as far as heat and cold because I live in western Washington State where the climate is fairly moderate. In the winter, I burn a lot of wood and the summer we rarely use the A/C. That said, it should be fair to expect even a longer life from this higher end equipment. Not So! In January 2015, I experienced another compressor failure and this is where my true frustration begins.My dealer confirmed that it was in fact another compressor failure and said this had been a much greater problem than Carrier had wished to admit. It was apparently enough of a problem that Carrier was offering a pro-rated replacement program. So my options are: (1) replace the compressor again and take my chances, (2) buy a new replacement Carrier heat pump at a discounted price (approx: $2,000.00) and hope to get a better unit. I have absolutely no problem with the pro-rated idea since I did get some years of service from the original system. The problem is, even though I am technically paying for a new unit, Carrier does not even have enough faith in their own equipment to give me a new warranty. Even if I opt to buy the new replacement unit, they will only recognize the remainder of my original warranty. Is this ridiculous or what? If they were simply replacing my unit at no cost to me, because the original unit was crap, then I would have no beef at all with this ridiculous policy. But in essence, I am paying for the new unit both with more cash and the expectation that the original higher end system that I paid a premium price for would last far longer than it did. The last standard grade heat pump I had on my previous home lasted 18 years. So, whats wrong with this picture. When my dealer gave me these options and explained this warranty, I didnt believe it. So I called Carrier customer service. After talking with a representative and then a senior representative named Diane, I was told the dealer was correct and that was all Carrier was willing to do for me. I explained to Diane that this system had failed previously in 2009 but this made no difference. This was all Carrier was willing to offer even with their higher end systems. Very sad that even they dont have enough confidence in their equipment to give a person a new warranty on new equipment. Needless to say I will no longer be using or recommend Carrier equipment to anyone, EVER. This policy and the way they stand by their products and treat their customers is simply horrible. DONT BUY CARRIER !!!!! So now I will be paying another $5,000.00 to buy a Trane and my big investment just 7 years ago is gone.One last note about some of their higher end products. My neighbor and long-time friend built a home next to me a few months after I built mine. Never guess what my recommendation was to him on HVAC for his house. Yep you got it, same junk. While he did not experience a compressor failure early on like I did, he did experience other smaller issues. However, his system failed (compressor) in the spring of 2014. His system was approximately 1 year newer than mine so his pro-rated cost to replace in April 2014 was approx: $1,500.00 instead of the $2,000.00 I was asked to pay. Ok, so good for him. He got a new replacement system (for a 5-6 year old system) for $1,500.00, AND a NEW Warranty that started from the day his new system arrived. So I would say this was good business on Carriers part by essentially continuing his HVAC experience for a pro-rated amount and giving him a new warranty on a new product. Something must have happened between April 2014 and the end of the year (probably more failures), because as I said earlier, Carrier no longer has the faith in their equipment to give a new warranty on new products. In case I forgot to say this, DONT BUY CARRIER and tell all your family, friends, and co-workers.

Purchased 2 model FB4CNF024 Carrier 2 ton heat pump 7/11/2014 and has had service checks by installer yearly. First blower motor out in 11/17/2015 replaced promptly under warranty. Second blower motor under warranty has just went out 11/23/2016 and told blower motor on back order til February 2017. This is on the same unit in the bedrooms. What is a senior citizen to do with severe neuropathy after brain surgery and very cold sensitive. If you use different motor voids warranty so must go without heat through winter. If I could give Carrier less than one star I would.

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.He replaced the third compressor in September 2013 and found out that Carrier knew of the problems. Our local company, Simmons Heating and Air would not do anything about it either. December 2013 and now it is the capacitor and start cap relay. We tried to work out a solution with Carrier and our local Simmons Heating and Air. We decided to spend another $1400.00 to have the unit replaced in 2013. We now have Model Number 25HNB648A003. It is Labor Day, 2014 and we are sitting in 100 degree weather in North Carolina. The repairman showed up today and said it is now the blower in the air handler, which has a 5 year warranty which is now not covered. The repairman from Simmons said it is a very expensive part. So we are now past $16,000.00 after only six years of owning the unit. If I could afford it I would send the Carrier back to the company and have a new TRANE unit installed. ALL I CAN SAY IS RUN. DO NOT THINK TWICE... DO NOT INSTALL A CARRIER SYSTEM.

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now Im left with buying a new system. What a ripoff.

Saved to purchase new heat and AC. Bought July 2018. So excited...finally not having to call and have our old heater fixed regularly (GOODMAN). At first it was so quiet, then one month later it is noisier. Okay were fine with it just nice to have air. Now our troubles begin...HEAT. When we put the heat on for the first time, you have a smell, normal, especially after sitting for a few months, not in use. Our rec. room is downstairs as well is our office. We can smell a chemical/chlorine, gassy smell. Way ahead of you. Called gas company, called installer and checked my monoxide detector. NOTHING. No leaks, they found no odor. Everything is running top notch and fine. Okay, now. We sound crazy but at night, there is a smell of gassy, chlorine, chemical.I looked online to see if others had this problem and they do... I called Carrier and they offered no solution or tell us what it may be. It is Jan. 24th 2019 and I am typing this review with a smell of gas, chlorine in the air. I feel sick to my stomach and have a headache. We get a sleepy feeling when we shouldnt be tired. We are extremely MAD that this is happening. We have monoxide, gas detectors on all floors, one right next to the unit. We checked this so often, we have a new hobby. Sickening... I wish we never bought this and I wanted my old Goodman back.

I just recently had a complete HVAC system installed a few months back. We had our first Trane HVAC system for almost 20 years. We couldn't be more happy with this system. We would recommend Trane to everyone because of their quality and longevity!

Hey Jerry in San Antonio! I have the same problem you speak of and Im also extremely angry! I tried to figure out a way to email you directly or respond directly, but I cant figure out how to respond directly so I hope you get this message.I live in nice and hot Phoenix, Arizona! On about May 30th, my air conditioner started showing signs of problems. To add to my problems, I had been pretty sick with a nasty virus that lasted for several months and the temperatures in Phoenix were extreme even for Phoenix. May 31st was 109, June 1st was 111 and June 2nd was 107. Thankfully I was able to get out of town for the weekend to not mess with these indoor temperatures. But even then it really didnt matter much because the soonest I could get a technician out to fix my unit, it wasnt until late in the week the following week.This technician told me that he was able to find a leak, but wouldnt know where. He put a leak detection in, topped my system off with refrigerant and then gave me a bill for $332.56. The A/C began to work again, but the leak was worse than we initially thought. About a week later, my A/C was back to where it was and this technician found a leak in the coil. Again, let me remind you all these problems were going on while I was also driving around town with doctor appointments and feeling sicker than I have have felt in my life and Im still not 100% better.I asked the tech how much it would be to fix the coil. I told him that in between visits, I was able to determine that my coil was under warranty but understood they didnt pay for labor. He gave me an estimate of around $2,600 and then brought it down to around $2,100, because I had a previous relationship with them for tune-ups and preventative maintenance. Even this price seemed really steep, so I told the guy I would shop around and he completely understood. Later that night, this tech called me back and told me that whether I went with him or not, the local supplier in Phoenix that provides carrier warranty parts disagreed about my warranty status. I told the tech that I spoke directly with Carrier and they told me my coil is still under warranty. He then said, Well they disagreed and I was like Ill just deal with that later.That night I sent a tweet out and found some really good A/C companies who gave me a rough quote. The one I ended up going with was an excellent company. He said that the cost of doing a warranty replacement on a coil all depends on the original installation so hed have to come out and look at my unit. So fast forward to week three of since this ordeal began and the guy comes out on a Wednesday afternoon to take a look at my coil. The tech told me that the repairs should be easy, but once again, he was still having issues with the local supplier wanting to give out the part because again, they disagreed with my unit being under warranty. I explained to him that it clearly states on Carriers website that the warranty is 5 years from installation or with new homes, its 5 days from the closing date of the original owner. Well you can imagine that many houses like mine in Phoenix were built than say for about a year or two. We moved in 10/08, which would mean that the warranty is good through 10/13. The parts dealer again disagreed with me and even my tech went the extra mile with me trying to get this figured out. By this time I was horrified. It had been weeks since the original problem, my symptoms were getting worse and it was 105 to 110+ every day and yet nothing resolved my A/C! In fact I was so sick, I asked my father-in-law from Missouri to fly out to Phoenix just to help me because I couldnt think straight and I needed rest.Later that night the tech called and explained to me he went all the way to the top to get my part approved. He said hed be coming out in the morning around 9:30. At 9:30 on the dot, my doorbell rang. He explained to me that he would take the coil out take it to the parts dealer because they need the old (which is understandable) and would be right back with my new one. At 10:30, he had the part out and told me hed be back. Several hours passed and by 3:30, I called the tech if there was any problem. He told me once again that the parts dealer was being stupid, but he finally got a part. But this part wasnt a dollar for dollar replacement. It was a different coil that would require him to rig it to fit.On this day, the temp was above average for Phoenix at 109 degrees. The poor tech worked from about 4:00PM till about 11:00PM at night trying to at least get me cool air. He was able to do it, but he still wasnt finished. He came back two days later on a Saturday and worked 4 more hours in the blazing attic and got it fixed. Needless to say, Ive never seen some individual work so hard for me. When I got the bill, I was shocked. It was for just over $1,500 instead of around the $900 I had originally expected. Now at first many people would argue that I was ripped off, but in all actuality I wasnt. I mentally figured out the hours the guy worked and realized that he undercharged me. He actually undercharged me by quite a lot. I then asked the tech why the difference in estimate and he told me the main reason it took him so long was the fact that I didnt get a dollar for dollar replacement. They said my coil was discontinued and the larger part he had to rig in would have to due. If you remember, it took him barely an hour to get the part out, but nearly 10+ hours to put it in and rig it to make it work. Now I know this guy worked hard, but making something work seems to be a temporary fix. This part wasnt designed to be in the air conditioner, let alone I would have been better off probably just buying a brand new unit than doing a warranty replacement. Anyways, I know this is a long story, but Carrier was absolutely awful when it came to handling my replacement. They were of no help when I explained to them that their parts dealer was giving me hassle. I further explained to them that I live in one of the hottest cities in the world and I was very sick, hoping that would spark some sympathy to help this get resolved faster but yet again, that didnt work. Nearly $2,000 later, I finally got my replacement (under warranty coil) replaced! Thanks Carrier, your customer service sucks! It was for just over $1,500 instead of around the $900 I had originally expected.

On October 24, 2014, I had a new Carrier air conditioner installed. Unfortunately, the product has not performed well and to our expectations. As of May, 2015 the unit was making an unusual loud noise, although the technician was not able to find anything wrong. In August, 2016 the unit was making a loud noise again. This time we also noticed water leaking and that the unit will successively go on and off. The technician determined that the units expansion valve was faulty. In August 2016 the repair was completed. While the parts were covered under the warranty, we incurred expenses for the labor in amount of $375.00. In addition to the expense incurred and the hindrance of not having AC in 100 degrees weather, we had to twice take time off from our jobs, once to have the unit inspected and a second time to have the repairs done, which took nearly 5 hours to complete. We were disappointed to say the least and find it unacceptable that a new unit that has been in use for less than 2 years, to have such issues.To resolve the problem, we contacted Carrier and kindly requested a full reimbursement of the $375.00 cost we incurred. Per our online research, this issue has happened to other Carrier users and we deem this to be a flaw in the manufacturing of the system, and not normal wear and tear. The response back was that, while they are sorry for the inconvenience created by their system, they cant help us as they are not responsible for the labor cost we incurred! After we spent close to $7k on a new unit, I find it unacceptable to have to spend another $400 in the second year on repairs!

My 2 year-old Carrier Infinity Heat Pump stopped functioning. When my dealer came to investigate, he found that the evaporator on the heat coil of my Carrier furnace (also installed 2 years ago) had micro leaks. That alone cost me $420. To replace and the defective part and refill the heat-pump (they had to empty it for safety reasons), I would need to cough up $600. The part is guaranteed but labor not! So a defective part from Carrier is costing me over $1000 in labor to fix. I called Carrier and the only thing they can tell me is to pay the bill and send a copy to they review board to see what they can do. I could understand paying a big bill if my system exceeds 10-15 years, but just after 2 years? I need help here.

In 2006, two Carrier Infinity heat pump systems were installed in my house to the tune of $25,000. Since 2010 I have not gone a single year without having a significant repair bill for at least one of the units. From 2010 through 2017 my repair bills for the units have exceeded $10,000. The compressor has gone out twice in one system and the other unit was totally replaced under a service bulletin (still cost me $1284.00 even though they admitted it was crap). Ten months after warranty period ended the compressor went out again. They say nothing we can do. BEWARE!!! Stay away from Carrier, unless youve just got money to throw away.

I had experience with 3 Carrier high end systems. The first one failed (declared total loss) within 8 years after installation. It was replaced in 2010 by an other Carrier unit, along with a second unit for the other half of the house. Both new systems installed in 2010 were high efficiency systems with infinity thermostats, at a total cost of $15,000.00. Both of these units failed in the summer of 2014 with major repair bills - even though they had a 10 year warranty. The entire evaporator coil had to be replaced on the first unit at a cost of about $1000 in July 2014. The condenser fan motor failed on the second unit just today (Aug 29, 2014). The tech from central heating said that the motor is covered by warranty, but he must still charge me $60 for the visit and $200 for the labor to replace the motor. It is simply unacceptable to pay such high prices for top-of-the-line systems and get such poor reliability. I will never purchase another product from Carrier.

I bought (3) 2 ton heat pumps for my home, the Carrier Infinity Systems. Compressors have had to be replaced, thermostats have to be replaced, units are just horrible, noisy. I have nothing good to say, I thought I was buying a Rolls Royce got a rambler.

Bought our Carrier Infinity unit and had it installed in 2009. We were told it was the Cadillac of HVAC systems. Last year one of our thermostats failed which cost $500 to repair, just a few months outside of the warranty. Now, were in the middle of August in 100 degree heat and the entire unit failed completely. We need to replace a compressor, a relay, 2 capacitors and get refrigerant recovery. Total cost: $3,750. Meanwhile our house is sweltering. Despite my frustration, I politely called customer service for advice and the advanced service agent was rude. Theres nothing we can do, youre outside of warranty, sorry. Buyer beware. My advice - if youre buying an AC unit, look into warranty and try to get more than five years.

I purchased the Infinity 17 Unit in 2009 with, according to my contract with the dealer, has a 10 year warranty. Recently the compressor went out and upon trying to replace it, I was told the warranty was only good if the products were registered. They (Customer Relations at Corporate Office) stated that registration for the unit was not completed. It only shows the registration for the furnace which extends that warranty from 5 years to 10 but did not show the same for the compressor.Therefore they would not honor the warranty for the compressor. I told them there must be a mistake since why would only one part of the system be registered and not the complete unit. They refused to do anything to remedy the matter. So I am stuck with a bill of several thousand dollars to repair or replace the system. Also, I had to replace the coils three years ago. I purchased this higher priced unit because it is one of their top products and the warranty. I am very disappointed with the unit and with the company response.

I moved in 2012, had ac inspected, prior to move. Obviously they pencil whipped the results as its been leaking Freon for 3 years. Now Im getting a new split unit. Ive had a few HVAC contractors check the leak source, no findings. Isnt there a 10 year WA on these units? Then I would be covered. Please send me $3,000.00 to cover my expenses for a new unit before your company moves to Mexico. Thank you.

This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.

I purchased my home brand new. The very 1st year had problems with HVAC unit all told every year for the past 7 yrs Ive owned this home I have had to have repairs done to unit. Why is there no accountability from the company for such poor work.

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.Winter of 2015 and the system is running on heat-strip backup about 70% of the time. It is a MILD winter here also. I got my electric bill and the kilowatt usage for January had TRIPLED!! $$$. Dealer came out. Did something and said nothing is wrong. Next month I watched the thermostat as it stated the backup strips were running constantly AGAIN. The air-handler would blow cold air even when outside temps were in the mid 30s. When the pump couldnt meet the thermostat demand, on comes the electric strips... up goes my electric bill! I turned off the heat strips to tell the system to use heat pump only, but the only thing I get now is a constantly running air-handler and a VERY cold house. Buyer beware of Carriers low-quality product and marketing HYPE. This is NOT your fathers Carrier of yesterday.

Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and cant get one because Iceman cant diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman wont get me one.

Six years ago purchased from Sears a new Carrier Infinity which cost $8,000.00. I thought that buying the supposed best system in the market & from a company like Sears I was making a wise decision. This was my first mistake. Yesterday March 15, just few month short on the six birthday of my very expensive Carrier & after expending the last 4 month $1,300 on repairs, I finally decided to end my nightmare & install a regular air conditioner, no frills just cool air.If you have a lot of money to throw away then buy a Carrier Infinity. If you want to be happy & save money on the long run please dont even think on buying a Carrier Infinity. The company who installed my new air, they told me that they see exactly what happened to me very very often. Look around & you will see Im not alone.

So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? Its a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their limited warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.I have read so many accounts of similar experiences with Carrier: they replace the part that failed but do not reimburse the labor (which is often more than the part!). This is NOT acceptable and we need to mobilize to make manufacturers like this more responsive to consumers. Continue to share your stories and write to Bryant. We also need to contact our elected officials to develop legislation that will better protect us. Good luck to all!

Purchased CARRIER ocean environment, 17.5 SEER Heat Pumps and air handlers for new home. During annual maintenance of my 4 systems, it was determined that one subject unit had leaked all refrigerant. Had to refill at a cost of $550. Maintenance company ordered a new coil under warranty. It took 5 weeks to deliver. Another $500 of refrigerant and $700 in labor was required to make the repair. CARRIER had a known problem with the coils. The lack of stock and the long fulfillment time are logically related. Several false ship promises further belie this contention. Carrier should have made me whole for all expenses. They did not exhibiting lack of concern for the customer and their brand.

Carrier Bryant Furnace - I had a new Carrier Bryant furnace installed in September 2014. Hardly used it for two months and then in November 2014 the thing does not work, and the plumber says he cant repair it. Now I have to try and my $3000 back somehow. Do not use Carrier products.

I have 2 new Carrier system in a new built home and have had and continue to have several issues. I fully expected the builder and sub contractor to run for the hills but when I contacted Carrier, I did not expect them to just blow me off the way they did. I have been in the HVAC business for 30 years and never have had such poor customer support from a company. Carrier, unlike York and Trane, will apparently just sell their equipment to anyone. I thought Carrier to be one of the top 3 companies, but they sure changed that.

Despite the inverter unit being sold to me as a cost saver, this is clearly not the case. The circuit boards are poor quality and do not last 5 years. Replacement boards cost the price of a new regular air conditioner. No-one advises you that you need to perform rust prevention, this prevention, that prevention when you have it installed, but when it goes wrong they are sure to let you know. I will never again waste my hard earned money on a Carrier aircon, nor an inverter unit. A regular, modern unit consumes roughly the same power as an average fridge/freezer. The cost to maintain an inverter unit is ridiculous.

When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! Its had one heating repair and now we are in the process of a second cooling repair and its brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units. The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, weve suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought Id researched brands, but I guess I was basing my decision on Carriers old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now Im told by several techs that we should have gone with a Goodman. This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!

My Carrier Infinity Air Conditioner unit cost roughly $9,500 to install and was put in four years ago. My A/C stopped working because the condensing coil was leaking from the riser. This caused it to run under charged and blew the compressor. Now I need a new compressor, a new coil, a new capacitor, a new wire harness for the compressor and a new filter dryer - essentially building a new A/C unit. Carrier will cover the parts but the labor will cost $1,455 and they will not cover that cost. IF the tech agrees its a quality control issue they will see what they can do. Obviously by the number of complaints about Carriers coils, this IS a quality issue.

Ive been told, time and again, that HVAC units can last and should last to at least 10 years, but have the capacity to last up to 15yrs. Why is it, then, that NO Carrier HVAC unit weve had installed by local business Central Air, in Texarkana,Tx, had lasted more than 10yrs? The most recent unit was purchased, new, in 2013. Whereas I never see any neighbors have HVAC companies coming to do maintenance checks on their units, and this household has always paid to have them done... what is the deal with ours not lasting as long!! I use my HVAC very frugally, doing my best to keept the temp set at 78 in the Texas summer months, and also heater wise, I keep my home CHILLY in winter. I layer up my clothes no matter if Im dressed, or if Im in my pajamas! I layer my nightgowns wearing two of them at a time, and oft times wear my robe, and perhaps even throw on one of my athletic style jackets over it!So... I mentioned my CARRIER brand HVAC --not-- lasting?? Last year--July 2019... the compressor in my Carrier blew out!! What in tarnation! I do learn that its covered by warranty, but that does NOT mean that the additional parts required, nor the labor required, nor the refrigerant which was lost= NONE of those... ABSOLUTELY NONE of those things were covered. What in the heck---is CARRIER in cahoots with its dealer??? I was still out over $600usd per having to have the compressor replaced!! And good grief, it would have been astronomical to have had to pay for a new compressor too!! I suspect that Carrier must think, oh goodness the customer will be so relieved that we covered the cost of the new compressor, that theyll simply not be aggrieved by the output of cash still necessitated by the situation!! I am still upset to this point in time, to have had to pay for more refrigerant!! To have had to pay for the labor. To have had to pay for the extra parts ruined by the compressor blowing!! Does CARRIER --NOT use quality compressors! All I can figure is that they rely on planned obsolescence to survive! But they forget, once BITTEN, TWICE SHY!!! My future will be cooled by another brand!! I am looking into Trane, and others!! CARRIER can NOT be relied upon, per my experience, and-----per my estimation. I recently did an engine search on the Carrier brand and is stated in black and white that Carrier IS essentially UNRELIABLE! Oh, and to add the CHERRY on TOP of the HVAC SUNDAE... my capacitor broke in May of 2020!! I pitched a fit, and it wound up that the HVAC tech got permission to replace my capacitor at no cost, free of charge, to me. Darn tootin! That action, and gesture, though appreciated is no salve for the financial wound caused me, by Carriers choice of compressors they place into their units! Does CARRIER NOT comprehend that $6000USD for a HVAC UNIT is expensive enough? CAN they NOT take things A step further by building QUALITY PRODUCTS! They are perpetrating an epic fail by resting on the laurels of their good name! I donnt mind being vocal, via social media, as NECESSITATED/REQUIRED/NEEDED!! Id already expressed some displeasure via a public cheers and jeers group on Facebook, but really-- I bit my tongue, because much mreo can be said!! Listen up CARRIER!! ILL be RIDING the TRANE TRAIN, the NEXT TIME I need a NEW HVAC SYSTEM!!

AC unit installed October 2008. Was serviced couple years ago, went down last year so needed to pay for more freon (sp) and labor cost, approximately $160. Now this year the heat pump went out and is now costing me another $1000 to fix. Service, change filters and maintain all you want, these machines will still fall apart!!

I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said its not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job). I called Carrier and was told they no longer accept product registrations over the phone. So when I told the woman I could log in to their website to register the product while she was on the phone, she said she wasnt allowed to hold for customers. She seemed pretty rude. The problem here is that the Carrier website wont allow me to register my product (tried three different browsers) and their customer service will not help me register. This comes across as a warranty scam. Make it difficult so that customers dont register the product then deny warranty claims.

11/3/10: Burgors Always Dependable, (Pul drain not while); customer said that unit will run then furnace will go off. But not go on. Cleaned fuse off. Cycle unit a few times. Drain cleaned too, unit is running fine, filter ok too. Paid $100.00.11/15/10: Burgors Always Dependable, was here 4-6 times in the last two weeks do to furnace; will run fine for about 8-10 hours then furnace will go off and customer will reset switch on furnace. Service man did check; sensor cleaned, burner box check, salt test check passes at this time. Replace start, drain box cleaned and check to ok replace switch at limit box burner and will check heat exchange too. (Cycle Ok too!) Crack in heat exchanger not safe to run unit replace limit in burner box. Service man not know about 3 times. Customer was resetting furnace switch. Paid $150.00.Somewhere in here, Burgors tried to get me to give him $800 for the new heat exchange, I found out it is under warranty from Carrier and didnt go through him b/c Mechanical Heating and Cooling said I wouldnt have to pay the 800 b/c carrier will reimburse them.11/18/10: Mechanical Heating & Cooling, no heat replaced heat exchanger, also bad igniter system tested and running fine at this time; heat exchange under warranty. Paid $319.00. This is the bill I dispute b/c they charged me $111 for a rush fee without any knowledge of it being a rush fee or option to have it on a rush bases.11/19/11: Mechanical Heating & Cooling, No heat; furnace running upon arrival, let complete cycle, checked past fault codes 12 blower on after power up ran through several cycles running OK at this time, also flushed trap. Check incoming power connections, all Ok. Paid (n/c considering they were just there the night before).11/26/11: Mechanical Heating & Cooling, found furnace tripped on high temp limit, reset checked coil very dirty customer cleaned checked capacitor ok ,temp rise ok 46; cut hole in return in basement, cycled unit running ok at this time. Paid $89.00.After all this, Mechanical Heating & Cooling are now telling me that the venting system must not be the right size; seems to me that if this were true then why did my system run for approximately 6 yrs with no problems. Problems just now occurring; I spoke to _______ from Carrier and he stated that this is not uncommon; Well then if that is true, then why was the Venting for the system not properly installed? Wouldnt it still be Carriers fault since they installed it?

I built a new home within early 2012 in South Carolina and installed three 2 ton Carrier heat pump systems and one 3 ton system. (4 systems in all) In 2015 the first copper coil developed a leak due to formicary corrosion (supposedly a reaction with my foam insulation) and the other 3 all followed by mid 2017 and were replaced by aluminum coils. (Warranty) Supposedly the aluminum would not react with the foam insulation. However, an aluminum coil installed in 2016 has now failed/leaked due to the same issue. The aluminum coils are only warranted for one year so now I am faced with replacing the whole air handler in order to get a 10 year warranty since replacing the coil costs almost the same amount with only a one year warranty. I understand the same issue is rampant in the industry so I do not understand how any company can survive by providing a product they know is destined for early failure. I have heard that tin plating solves the issue but I also heard that aluminum solved the issue. Obviously, I am disgusted with Carrier but do not know how to force them to upfront with the issue and take care of their customers.

I bought a new Carrier Performance model air conditioner in 7/09. 3 years later, supposedly the evaporator coil is possibly leaking refrigerant (410a) as the unit is barely cooling. The estimated cost to replace the coil (coil still under 5-year part warranty) for labor is $993 (includes the cost of 8lbs of Puron) and an additional $150-$400 to do a leak search. I am looking at approximately $1200+ for labor to repair. For a fairly expensive outlay for a piece of equipment and only lasting 3 years, this doesnt sit too well with me. After reading all the following complaints about Carrier and their evap coils, you wonder, where is their engineering on these coils? Possibly thicker copper tubing might help with the increase in operating pressures with Puron? Where is their quality control? Where is their concern for their customer base? If you keep making an inferior product (or is this planned obsolescence?), maybe Carrier needs to take lessons from Japan on making good products. My previous Payne A/C lasted approximately 35 years with only approximately 3 service calls. Needless to say, I am a very dissatisfied customer with this product. In fact, I am thinking on having this unit pulled out and buying another brand and take my loss as I have no confidence that another evap coil replacement will not fail in the future.

When the unit arrived from the factory, the plastic door latch was broken. The HVAC installer retained the broken door latch and indicated theyd try to get a replacement. That never happened. When I called Carrier for a replacement part, they indicated they do not ship parts under warranty and told me to go buy the replacement part locally. If they wont honor their warranty with a little plastic part that cost them fifty cents to make, I dont feel theyll be honoring it for large ticket items.

I had a Carrier ac unit installed in my new home in 2016. I have regular scheduled maintenance every 6 months. Today at my maintenance visit I was charged $523.25 because of a bad TXV valve. My unit is currently off as I am waiting for the part. After paying almost $5200 for the unit and air handler I should not have to be replacing defective parts. I would not recommend Carrier products.

Despite the fact that the part was under warranty, the support desk blocked me from collecting my money back simply because I installed the HVAC blower motor myself. If I used one of their technicians the labor would have been more than the part, proving that they are just trying to steal from people and dont respect warranties. Carrier is a garbage company for both enterprise and consumers.

Moved into the new home in Dec 2012. By July 2014 had to have a capacitor replaced. Came home today and the entire unit is frozen. Was told by the serviceman that they were just notified by Carrier of bad modulators in the air handlers. $263 later (for labor), my question is... if Carrier knows of these bad modulators, why do I have to pay for labor to fix something that was wrong in the first place? Our prior unit (Trane) lasted OVER 20 years and in its lifetime we only had to have 3 repair calls (and all of them at the end of life of the unit). I will NEVER EVER buy another home if a Carrier is attached to it!!! I dont think a BRAND new home should have these issues and I should be able to have Carrier remove its unit and replace it with a brand that isnt going to nickle and dime me to death over the years!

I had complaint Carrier for my split ac (1.5ton), this is my fourth complaint for your product. Last complaint was lodged for NOISE OCCUR IN SWING FLAP. Which was done by your engineer Mr. ** who had broken the swing flap and on the same day, when I switch on my air conditioner the swinging flap is not moving, and on the next day I again complain your carrier, then again Mr. ** come from your side as an engineer and said that it is broken by you, and you have to pay for this. Tell me why should I try to repair the air conditioner and why should I touch when you are providing services for your product, when the product is under warrantyor why should I touch I am not a technician of air conditioner. This part was totally checked and repaired by your employee and now today he is saying that you have broken the part and you have to pay for that.

Installed new Bryant heat pump unit and Carrier unit 7 years ago. The large print communicates a 10 warranty on parts and labor, finer print says 5 yrs unless registered within 90 days, not sure what providing and name and phone number has to do with adding another 5 years - needless to say, bad on me for not reading the finer print and registering. On my second (third if you count the original) heat pump fan motor. 1st covered under the 5 year warranty, second $800 plus was not.Now my blower fan on the Carrier unit is gone. Again no luck with Carrier on honoring or at least part of the $1280 cost to replace the unit. They were unwavering on their position that because I did not register that they would not honor the same warranty they would have to in one of the three states that have laws covering such warranty conditions. Between differing house I’ve installed three new higher-end Carrier ac-heating systems. Never again.

The HVAC system was installed, new, in March of 2015. It seems unreasonable that the evaporator coil should fail within three years, but it (and my neighbors) did after about three years. Sure parts are warranted, but the labor was excessive for the repair. Id look elsewhere for a good unit if you have the opportunity.

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying Well why cant you tell me whats wrong the unit? I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company. He agreed to talk to the first company. Days later, no response. The outside HVAC company told me they have tried to contact the agent several times. No response. I contacted customer relations at Payne. I was just informed my conversation is being recorded. This unit is still under warranty and now I have read reviews from this site, I am horrified! I have spent hours on the phone. It has been 90 degrees this week and I cant get anyone to help me.

I waited on phone line (1-800-CARRIER) for 22 minutes. Then gave up and pressed “1” for call back. About 40 minutes later a young woman returned call. I explained that my local dealer told me that Carrier did not support Ecobee thermostats and I wanted to verify that information. She asked to put me brief hold. After a few minutes she returned to line and advised that I would need to contact Ecobee and she provided phone number. I asked if there was someone at Carrier I could speak with. She said no because they have “no technical support staff” in customer service.

We installed a Carrier Infinity 4-ton heat pump model 25HNA648A30020 in a new custom built home in 2007, opting for the top of the line, high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! So far, we have had to replace a compressor, a coil, and a circuit board. All these parts were covered under Carrier warranty, but not the labor. All told, we have spent $3887 in labor and Freon (R410). We would have been better off going with the builder grade unit. Our HVAC system undergoes routine maintenance twice a year, so this is not due to a lack of proper routine service. We have done everything the HVAC company and Carrier recommended. At one point last year, two Carrier field service reps came to my house to evaluate our duct system, at the request of the owner of our HVAC company. The Carrier field service reps agreed to the recommended duct redesign. I was willing to do anything to correct the problems and make the frequent equipment failures stop. I saved all service records and have over 30 pages of them now. The same unit went out 2 days ago for the second time in the middle summer in hot, humid South Carolina. HVAC company has not been able to run a diagnostic yet because the compressor was too hot. To add insult to injury, we were told the warranty on the Bristol compressor replaced in April of this year would not even last for the balance of warranty on the HVAC unit. That signaled to me that Carrier expects it will fail again within the balance of the heat pump warranty and they dont want to pay for it.Given numerous similar complaints and universal lack of responsiveness on the part of Carrier customer service, it would seem that a class action suit might be in order. Too bad, Carrier prefers to let it get to that stage rather than faithfully standing behind their products. Doing the right thing might be expensive, but not nearly as expensive as it will be when attorneys get involved.

Just like 1800s. Beautiful heater for price and the scientific structure of craftsmanship a plus.

The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The board was not fried. They tested all terminals and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!

Like other reviews we have had many of the same issues. Every change of seasons we have to have service call for a 24vac fuse. We are on our second thermostat, which is not letting us program day temperature. Had circuit boards replaced. This past winter, had the compressor replaced. Were told this will fix the issues we have been having. 3 months later, 24vac fuse call, technician is on our thermostat again. We have the company that installed the unit come in every spring and fall to check the system for proper operation and usually 6 to 8 weeks later it quits working or the 24vac fuse warning comes up. Also have a carrier gas furnace the first year the blower fuse blew. The repair technician left me 2 extra fuses and showed me how to replace it so we did not have to pay someone to come out.

Freeze notices sent in email - servicemens visit confirmed bad fluid plugging A-coil. This is the 2nd service call on company recall for this area. Failures occur after first winter. Parts and tools on order. Wait and see about costs verses warranty. 362 days after new install of furnace and air conditioner.

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online. Both my wife and I work and we are not even sure if either of us were home when this work was completed as we had contractors working at the house. I took this all the way up to a Senior Person at Carrier. I was told by them nothing they can do, take it up with the installer. They will not allow you to go back and register your product. If this company is as good as the other installers that have posted say, then I would think that Carrier itself would allow the consumer to register the product retroactively, especially when the homeowner was not aware of the requirement. Im not even saying they should pay for the immediate service, my installer will take care of that because that falls on him, but to screw the homeowner out of the rest of the warranty shows a definite lack of support for their products. What happens now if my installer goes out of business or sells his business to someone else? I agree with the others on this blog who have wrote no Carrier ever again. I have an older Trane unit in the upstairs that has not given me one problem. I guarantee when that needs to be replaced, it wont be with a Carrier!

I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carrier because I thought I was getting a superior product. I was totally wrong. These units have lasted less time than my cheaper Chinese units at half the cost. One unit has had a control board failure twice in one year and the unit is less than a year and a half old! And of course the Carrier dealer in Cancun warranties nothing. So, needless to say, I am never buying Carrier again.

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.