We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

Bought new furnace and quit working after 2 months - pipes froze due to 20 degrees cold. Igniter rod bad and technician replaced with new $15 different rod and works fine since. Tech said they had 2-3 other new Trane furnaces with same problem - Trane should have done a recall! Had $3000 in damage and Trane would not cover it!

I read a lot of these complaints, and some are easy to fix the problem. Example if your going thru ignitors, have your tech check the ground on the unit and maybe the house. Should cure that. Some say on high heat it overheats and shuts down and starts again. Ok duct may be undersized, filter clogged, A-Coil clogged with pet hair, dirt, etc. As far as brands go, Trane doesn't seem to have the class actions like a lot of them do. Believe it or not, it is not the evil equipment you may think, it might have an easier explanation. If you have one that works for a while quits and two hours later, the drain trap is clogged. When it finally drains down it allows the pressure switch to close and works till it's full of water again. Lighten up people… The dealers don't want it breaking down on you either…

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? Id love to join in.

Very please with heat pump installation and operation. Power bill dropped greatly. We love it. And so cool in summer too! It is very quiet. They had the concrete pad to stand the pump on right with them. Cleaned up very well before leaving.

We have a three-level townhouse that is about 1500 square feet. We purchased the house in 1992, and it was about 10 years old. A York heat pump and heating and air system was on the unit and we had no issues with the unit... it worked like a charm. In 2007, we had collateral damage from an attached houses arson fire, and the unit inhaled so much smoke that State Farm Insurance allowed us to get a new unit. We trusted them and got a comparable Trane unit.By the way, beware of State Farm and any insurance company, and make sure they arent cutting corners with your home, car or anything else they insure... but that is another story. They might say theyre a good neighbor... but they are a ginormous company with a lot of people to deal with, and many are less than desirable. Have a fire and a car accident with State Farm as your insurer, and see who your good neighbor isnt. Trane, however, is BAD PARTS and SERVICE. State Farm doesnt have manufactured parts. Buyers beware... we have had a heater or air major repair every season since the Trane was installed. We found out by going to the internet for known issues, and gave the model number and info we got from a very nice HVAC technician.Trane installed crap parts that broke over and over in the same units until only threats of class action suits and so many furious customers made Trane change their part manufacturer on the TX Valve. If you got a Trane between 2000 and 2012, beware. These parts, especially the START CAPACITOR TX VALVE HEAT STRIP ELEMENTS - the bad TX valve failure will cause the freon to need replacement and a very expensive technician bill. A bunch of new homes in a development had to replace their TX Valves over and over and made such a fuss that Trane had to pay. We have had the unit 5 years, and we have had to lay out money for expensive parts and service every year and almost every season. And we will likely pay for the unit in repairs over and over and over if this continues. The installers and HVAC techs know these issues and they dont like it either. Trane knows the bad parts, and they let consumers buy them over and over and let the installers take crap, and they make money replacing parts that should have been recalled and replaced by TRANE. The only thing that deflects that from happening is that no one usually dies from a bad Trane unit, and it doesnt get worldwide publicity as it should. From what I have read, it doesnt matter what size unit. If its Trane, you are going to waste your money and feel the pain. Threaten them, scream at them, join together, and sue them. Publicize their rip-off stories on sites like these or any way you can. Any company who does business like this needs to correct it. They sold bad parts in units, and knew they were bad... and let the consumers get stuck with crap.The bad publicity and reputation management that issues will cost a global company are serious... so get Trane to pay. We have lost money, days of work waiting for repairmen, discomfort in being cold or hot for days every season, and extra utilities, because fans and space heaters and unit compressors are working overtime.

I bought this unit from an online dealer. Had it installed by a licensed technician. Ran great for 3 days. In heat mode the coil caused the electrical panel to condensate, shorting out the control panel. Trane says because it was not installed by one of their DEALERS the warranty was null and void. I am very dissatisfied with this product and will tell everyone I know how Trane will not address the problems with their design flaws.

I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.

I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.

I built my home in 3/2016. In 5/2016 when it started to get extremely hot the a/c quit working. I called the repair people who said that the wires were not hooked up to the unit and that is why it wasnt cooling. About a couple of weeks later the a/c stopped working again. Again we called major heating and air and they came out the next day and said Freon leaked out because the solenoid caps were not on tight. Again they should have checked that when they came to hook up the wires. Then two weeks or so after that it froze up and quit working again.The same technician came out and said that there was a recall on the expansion valve that they supposedly knew about for months. He said he would come out the next day. Little did I know that would be several days later. When they came to replace the valve they then said that the compressor had frozen up. So being that this unit is only 6 months old I am very disappointed in the level of service that I have received from Trane and the major heating and air technicians. So have basically been without a/c for a good part of a hot hot summer. I have to say that if I ever have to replace my unit in its entirety I WILL NOT get another Trane unit.

We bought 1.5 year ago new AC system from Trane because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.I filed a complaint against Trane. First I found it unfair to let me pay for that renewing of that pan and second about the damage on the coil. They agree to pay for the repair but the damage on the coil they waved that away. I then filed a complaint through the BBB and the answer of Ms. Erin ** (Consumer Relations Supervisor) was, There is no damage to your coil that is not cosmetic. The functionality, life expectancy, and efficiency will not be negatively affected by the bent spine fins on your evaporator coil.The equipment passed inspection because there is no mechanical damage to the equipment! I would like to say to Ms. **, You should be a great car sales women, you will sell me a car with substantial damage and you use the sentence from above. Functionality, life expectancy and efficiency will not be negatively affect your car. Also, sometimes when a product has a dent or a cosmetic damage, the factory or the dealer will give you a discount because of the damage. The worse of this case is that the coil with the damage passed quality control. So there are probably many of those coils in most of your air handlers. We now talk about the high standard quality Trane will allow us to believe.I already suggested to Ms. ** that if she allows this type of damage on their outside condensers (where you can see the coil), I explained to her that this quality of a condenser would never sell. Im seeking now for, first, a apologize for the way they allow to pass coils with substantial damage and just put them in your air handlers, is just wrong. Secondly, because I expected a brand new, not damaged air handler, a discount on the unit or replacement is in order. Because of all this aggravation and the time I have put into this that discount will be at least 50%. If needed I can add the pictures.

2.5 ton HVAC unit defective coil - Unit was installed on May 24, 2014. One month beyond unit installation guarantee on parts and labor the unit quit cooling. The unit originally cost $4,500 and the installer BURGESS AIR CONDITIONING LOCATED IN CLEARWATER FLORIDA does not offer financing. Two years and one month later, we required service and the replacement of the coil which cost us $891. Time to repair unit by obtaining the coil took over 2 weeks. 90+ degree temperature over this period. The part was NOT EXPEDITED for delivery for our unit. Burgess or Trane would not take any action. Would you believe that Trane offered $109 for our inconvenience. Burgess told us where we could buy a portable unit until ours was fixed.

After repairing heat pump in our rental townhouse (3 compressors and fan) and replaced switch on gas pack and now heat pump quit which both installed in 2006 with new home, we will never consider Trane equipment again. I will do my best to alert friends and family of the poor quality that Trane delivers.

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant. This year (the 9th) 2016 I have had to have service person in again. He originally replaced the switching valve and the expansion valve and it worked the weekend and then went out again. Service person came in and pulled the expansion valve and it was plugged with trash. Installed a filter drier and is still not cooling. This is the biggest POS I have ever owned in my life. Warranty is about to run out and I have had it. Labor and freon cost are killing me.

In April 2007 I purchased a Trane residential HVAC system for $8500 from Home Depot. The authorized Trane installer at that time was McCarthy Services. They installed the system and “completed” the install on April 9, 2007. I was given a certificate of warranty by McCarthy that covered from April 9, 2007 to April 9, 2017. Several months later I was looking for the inspection certificate from the county and found that there was not one in my paperwork. I contacted the county to get a copy. They did not find a record of a permit issued for the installation of my HVAC system. I contacted McCarthy and informed them that they did not get a permit for the install and did not have a county inspection. McCarthy was issued a permit on May 13, 2008 and had the inspector come out. The install failed inspection. They made some changes to the system, and again it failed. Finally, on July 17, 2008, the install passed inspection by the county. On July 1, 2017, the AC failed. A tech looked at it and said the compressor had failed and needed to be replaced, and that the coil also needed to be replaced as the new compressors use a different kind of freon and are not compatible with that coil. The cost was to be $5975. I called Trane and explained that the original installation did not pass inspection until July 17, 2008 so my 10-year warranty should go from July 17, 2008 to July 17, 2018 and this compressor/coil replacement should be covered by the warranty. They told me to take a hike. I paid for the install out of pocket and filed a complaint with Trane. The Trane customer service person said they could not do anything. I escalated it and that person basically told me to stick it.I am a home inspector. We used to rate Trane and Carrier as two of the best HVAC systems. We typically tell our customers that any major appliance that is 10 years old could be ready for a replacement in the near future so they should start planning. I have seen AC units that are 20 years old still running fine. More and more we are hearing horror stories about Trane HVAC systems. I no longer recommend Trane to anyone and now suggest Carrier.Trane seems to have abandoned their commitment to quality and their customer service sucks. I can attest to both. It seems that the one thing that can easily stop a Trane is a few years. So, I decided to file a suit against Trane in the hope that they would at least negotiate some partial payment to me for this replacement (which was a Trane only because if it was a Carrier I would have no chance at any reimbursement). I filed suit in small claims court in my county. I heard nothing from Trane and expected them to be a no-show on the day of court. Instead, they sent a hot-shot lawyer from Washington DC to fight me. The case was moved to regular court and a trial date was set. I had to file a document called a Bill of Particulars stating my complaint. Their hot-shot lawyer filed a 10-page reply referencing a whole bunch of cases and provided 11 reasons why I should not get my money. I am certain that this has cost Trane more than the $5000 I was looking for. This attorney did not even ask me if I was willing to take some other amount to make me happy and drop the case. They are clearly really serious about not giving a crap about their customer. Please, don’t ever buy a Trane.

After spending over $16000 for two Trane A/C XL 20i units from Protocool Air Conditioning, 18 months later they said they made a mistake and billed me another $1000. In the first year, one unit stopped cooling and they could not find small leak. Even though it was under warranty, they just refilled it at different times, and I have had the problem every 4 months. I called a different dealer, and he found the leak and has to replace the COIL for another $800 for labor, which is no longer under warranty. Also, in this same period of time, the entire duct system filled up with water from condensation and cost me another $1800 to repair and replace. I have since learned this is a common problem with these units. Trane offers no service help at all. They are impossible with which to get in touch. They only send you to another dealer, which is hit or miss whether they know what they are doing.I suggest you do not waste your money on these expensive units when a Ruud or Rheem unit for a quarter of the price will operate fine with less maintenance. My old Ruud lasted over 15 years with very little maintenance. I also suggest you do not deal with Protocool Air Conditioning in South Florida. I still feel they overcharged me and then gave bad repair service. If anyone would like to talk to me personally or see my Trane A/C units, I will be glad to talk to you before you waste your money.

A well respected HVAC installer turned on our Trane Heat Pump for the first time today, Nov. 16, 2012, as our new home was being completed. Within 15 minutes, it exploded and caught fire and if our contractor had left 5 minutes earlier, our home would have burned to the ground. Fortunately, he was able to put out the fire, but within minutes it would have been out of control. This evening we read reviews of Trane Heat Pumps that consistently complain of poor service, poor quality, numerous repairs, even a report of one previous fire. It appears that this company is doing nothing to stand behind their products and correct serious problems.

Our compressor on our Trane heat pump/air conditioner. After 1 and a bit years. Even though we did not purchase the extra labor warranty because who could stop a TRANE. Laugh out loud Something did. And they don't even know what. Yes we got a new compressor, but the installation was 1500.00! So Trane has just lost many customers from our strata that just passed that the 61 units here could install them.

18 month old Trane blower motor ECM module defective furnace shut down on coldest day of year and no parts available, took a week to get the part and it was defective also. Another week called Trane, they could care less about your problem. If I live here long enough will never replace anything with a Trane.

My Trane large air conditioner has been in my house for over 20+ years and still runs efficiently. Only exception is that it is in need of a new thermostat so that it would run only when it exceeds the set temperature.

Installed a Residential Heat Pump during the build of new home Sept. 2008. We wanted a heat pump to get away from Oil & save money every year - so far not the case. NOTE: Filters were changed every 2 months regularly. Unit was fully serviced every fall. Dec. 2010 - went away for Christmas holiday - returned home to find exterior compressor in a 6 solid block of Ice. Service tech found a leak inside of the gases due to faulty valve. Jan. 23, 2013 - Fan blower motor gone! Part covered under Tranes 5 yr warranty - but not service labor to replace it. Jan. 16, 2015 - Fan Blower Motor GONE Again!! (was -27 cel. in N.S.). Ordered in a new one direct from Trane manufacturer, arrived, service tech found shaft was bent - so he rejected it. (I guess Trane doesnt do a QC check on parts when they build them or when they leave the facility). Had to Air frt. in a new motor once again. Jan. 22, 2015 $1200 later & Heat pump back working!!! Nothing Rides Like a Trane HA!! - Most Tranes I know have a reliable Engine!!

Coil Leaking, HVAC person tells us ALL HVAC UNITS are bad now. I hope the title says it all. I purchased a high-end TRANE for roughly $8000 a little over 4 years ago and while still under warranty the coil has been leaking and I ran out of Freon. To fill the unit up to get through the summer I spent about $700 for the coolant. The warranty doesnt cover labor, so even if I order a new coil under warranty, it will cost a fortune to install it, with no guarantee it will perform any better. My HVAC person said theres roughly 350,000 units with bad coils right now. Is there an agency I can call, like an insurance commissioner in our state? I know theres such a thing as a Lemon Law with respect to cars. Can there be a class action suit brought against these companies?

I had a HVAC company to install a brand new heat pump. But Trane indoor coil is easy to leak. My indoor coil lasts only 8 years. As I did not register my heat pump, Trane refused any warranty for its faulty product.

Purchased new Trane XL15i electric heat pump system for over $14K in 2013. Never used since house has wood heat, electric heat pumps are costly and A/C not necessary, Purchased for home re-sale. Discovered unit not operating in January 2015 - first time we attempted to heat house. Now almost May and unit still not working. So far fan motor has been replaced, a capacitor, two circuit boards, and now more Freon added. It appeared to work, but original problem appeared next day. Either units are defective, or technicians have insufficient repair training. I want to sell home, but it wont pass home inspection until the unit works. I should have read reviews, but assumed Trane was a reputable brand. It is essential to have a back up heating system if you choose this product. Unit is attractive and looks high tech. Too bad it cannot function.

I have a TRANE HVAC heat pump system, that is still in warranty, equipped with a Digital Thermostat. The digital thermostat is the piece of equipment that I am having an issue with. When I contacted TRANEs technical service department, a technician led me through several troubleshooting procedures. The technical support person, Brandon, then advised me that the thermostat was defective and needed to be replaced. I asked him for the part number so that I could relay that information to my Trane servicing dealer. Brandon advised me that my thermostat was no longer being manufactured and there wasnt a compatible replacement. I asked him what I was supposed to do, and he intimated that I may end up having to replace my entire HVAC system because there isnt a replacement thermostat. I couldnt believe what I was hearing. I have placed several calls to 2 servicing Trane dealers in my area and the thermostat is indeed unavailable. I told the Trane Technical support person, that is like going out to start you car and discover the battery is dead, and a mechanic telling you that you that the battery cant be replaced and youll have to buy a new car. This borders on consumer fraud. I have a call in to the consumer affairs department, but Im not holding my breath waiting for a response.

After 7 years my a-c evaporator (the coil in the air handler located in my garage) needed replacement. It could not be repaired because the copper tubing was so thin that it could not permanently contain the refrigerant (Freon 22). The technician who installed the new coil asked me to lift the defective coil he had removed. It weighed about ten pounds, then he showed me a coil that was in perfect condition, from a similar a-c (48,000 BTUs (4 tons)) that was manufactured about thirty years earlier, it weighed about twenty five pounds. More than twice as heavy. The copper tubing was much heavier, not tissue paper thin like the newer unit. Why have our political leaders created very strict laws to prevent the escape of refrigerants and other destructive gases but they allow companies like Trane to make exorbitant profits while polluting the environment with these millions and millions and millions of leaky a-c coils? Why? Ask yourself, why?

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem werent covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they havent solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they dont stand behind their product and apparently dont test it well, either, even though it states that they do on their website.

All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - the dirty-sock syndrome smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also redesigned the ramp so that water would not flow over the ramp...Everything seemed okay - until we had a Mold specialist check out our entire house. He found Mold in the Trane air handler and in the duct work. He found no other issues with the house. We contacted Vailes and shared the Mold report with them. They came out and looked and took pictures to share with their Trane Rep (Ken ** out of Richmond). They came back with a solution of cleaning out the air handler for estimated $500.00 and installing a UV light for another $1,000.00. I replied back with the following request to Vailes: Our game plan is to counter with: to have a Trane Rep come out and look at the situation. Possible solutions: Air flow is set incorrectly (after talking with other large heating and cooling companies). Another red flag: Having 3-4 degree variances in rooms upstairs. Some rooms have an extreme blast of air flow (especially in the winter). Our home was inspected by a professional environmental technician and the house is clean. The only issue is the air-handler in the attic.After discussing this situation further with my wife, father, Riddlebarger, and Landis Heating, they all suggested that Trane should come out and redo/check the air flow. They also think it could be a potential trunk issue as well. I was going to have my wife run with this but I dont want to add anything else to her plate. Will you please contact Trane again with our circumstance? We need to fix the issue and I would like for Trane to be there.Vailes shared this request with Ken ** (Trane Rep in Richmond) and Ken replied back to me with the following: The mold that is growing in the home is a product of the environment that the equipment is in. The Trane (or any other brand equipment) does not produce the bacteria; it already exists in the structure. The effort that needs to be put in is to address the source of bacteria whether it is infiltrating form the crawlspace, attic, basement, windows, fireplace, sewer system, or from the people that live in the house. The bacteria growing in the AHU is happening because it is a nice environment for it to grow (warm and moist) depending on the season but it is not the source. There is nothing that Trane can do to address the structure or the infiltration to the home. Vailes has made some suggestions about accessories that can be added to a system to help manage the bacteria (UV lights, and electronic air filters); these may help reduce the potential for growth in the unit but the bacteria will still be in the home.I was not satisfied with his response so I brought in several other HVAC dealers to analyze the situation. They have all pointed to the duct work and airflow. I could get another HVAC dealer to redo all the duct work but that puts me in a major financial crisis. I feel like they (Vailes and the Trane Rep) should have looked at the situation closer. Obviously, they knew something was wrong from the start when they coated the coils and redid the airflow and ramp shortly after it was installed. I feel like the coated coils only masked the issue. For some reason, we are getting mold in the air handler. Any suggestions? One particular HVAC dealer said that he firmly thinks it is the duct work - because the duct work going to the returns are the biggest he has ever seen on a ton 1/2 unit. He also said there is no trunk line (all lines are coming straight out of the small boxes on the air handler...). Hearing from 4 other HVAC dealer that they think it is the duct work - tells me something. I am meeting with two other HVAC dealers this week as well to see what they think. But it is very disappointing having to go to other dealers to fix this problem. We turned the unit off once the mold was found (back in April). I have a wife and 4 children and need to place some urgency on this.

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isnt that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly preventative maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I wont do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.

Bought a new Trane a/c and had it installed by a local installer. Less than 6 months in the unit ran out of gas and required a new coil. The lack of gas meant the condenser unit was overworked. I had the installer out 3 times before it was running again. I contacted Tranes customer service to request a new condenser as in my opinion the one I have is faulty. I cannot get a response from Trane other than it has been forwarded to our escalation department. I have written to Tranes holding company Ingersoll Rand but they have not responded either. Their ad Nothing stops a Trane rubbish. This one did and their customer service is just as bad.

I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00. In 2001, the reversing valve failed and I was given the option to replace just the valve (not recommended by the technician) at a cost of $500 or replace the entire outside compressor unit at a cost of $1450. I chose the latter. In 2009, the compressor burned out due to a refrigerant leak. I had the compressor replaced, lines flushed of any dirt or debris, tested for acid contamination and recharged at a cost of $1600.00. The new compressor burned out after 3 weeks. So far I have $8650.00 in this heat pump and it still does not work properly. In my opinion, Trane products are poorly made, of inferior quality and they rely on advertising and their reputation from 15-20 years ago for sales today. I cannot recommend anybody buy this overpriced junk.

We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.

I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!

We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so thats why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If youre looking for a dependable A/C, maybe you should bypass Trane.

I enjoy my two variable speed Trane units. They are quiet and very efficient. After replacing old (23 years) units (also by Trane), I noticed that the electric bill dropped by $50-60 / month in summer time and $20-30 in wintertime. I live in Arizona and the electric bill in summer was $400+. Now it is less than $350. But the best feature is that when the AC unit starts there is no "boom" noise, when the unit starts. What you can hear is just a soft whisper when cool air starts breezing in. I installed one, and 2 years later another one - both Trane. I have two floors, each floor is regulated by one unit. One unit is already 5 years old, another is 2, I signed up for a maintenance service plan, so far no problems at all. Trane seems to be an expensive brand, but I spoke with installers and they say that it is worth the money. I would recommend it - at least to consider - when replacing a unit for a new one.

Am extremely disappointed with Trane as a company and their products. I purchased a new system 8/2015 and made several attempts to register it and thought it was registered. I just learned from my dealer the registration did not go thru and I have to pay a lot of money to get a new coil for the inside part of the system. Purchased furnace and AC. Now 2.5 years later Trane says I have no warranty and I will have to pay all the expense. Even other types of junk has at least a year warranty on manufacturing defects. The coil has a hole in it. Which is obviously a manufacturing defect and Trane wont make it good. Product is not what it is advertised as. Its hard to stop a Trane?? Guess it would have to start first. I will never buy any other Trane products and will be sure no one in my family does either.

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.

We purchased an American Standard Gold (made by Trane with Trane customer service) HVAC system for our upstairs area in 2012. We did so based ratings and quality reviews. We had good Trane systems in our previous homes with no major issues. This current system experienced 8 breakdowns in the past six years with four this year alone. In nearly every case it was a different issue. I have paid more than $3000.00 in repairs in spite of having a 10 year parts warranty with the system. I have never had such failures of HVAC in any of the homes that I have owned over the past 40 years.

Paid a large sum of money thinking I was getting the best. Four years and the compressor went out. Waited a week for a new one and that one lasted less than one week. Waiting for another compressor should be about 10 day wait. No a/c. Its 91 outside. Beware. Read the fine print. If you dont register your warranty you get a reduced one. Also yes I have to pay the labor charges.

Shortly after the 5-year warranty ran out on my Trane heat pump, I had to replace the motor ($600). 1.5 years later, I had to replace the compressor. I will never buy another Trane and will spread the word that this is a terrible product.

Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

Presently the unhappy owner of a Trane XE 90 - which was reported to be the best available by several dealers at the time of purchase. Over a period of the most recent 6 years this Trane unit has consumed $2,061.50 in parts and labor costs which consisted of a blower motor, four control boards, a flame rollout switch, a heat exchanger, a new thermostat and, just yesterday, $339 for the (20 minutes actual labor time) replacement of a $29.72 igniter. The control board was constantly being diagnosed, by Trane service representatives, as the problem with erratic heat and blower start up. After the third control board replacement, I contacted the White Rodgers Engineer that designed the board and he arrived our home, removed the board, installed a new one then took two of the old boards to their lab. Findings were that there is something else going on with the furnace so they contacted Trane.Trane sent their service representative to check our furnace out - after which a new heat exchanger was installed along with a flame rollout switch. The furnace has not run right for 6 years now and just yesterday it quit igniting. The local Trane repair service charged me $75 for a part that was priced by an internet retailer at $29.72. The labor cost was $309.28 for the technician who arrived at 3:50 p.m. and was out of our driveway at 4:15 p.m. Needless to say, this is $742.27 per hour which is 3.7 times the hourly cost of the surgeon that did my triple heart bypass surgery. I agree that Trane, and their service network, are probably the poorest example of product reliability and service on the U.S. market. I am of the belief that Trane owners are victims of being sold a bad product that technicians can not properly repair and Trane should be held accountable to their product owners as defendant in a class action law suit.

We have 11 Trane furnaces installed in a house built 7 years ago. We have replaced 5 evaporator coils and now have another one we have to replace. The excuse we hear is that this was a manufacturing problem where copper was used instead of aluminum. There are tons of problems itemized on the internet related to quality problems. Every time we replace one, it costs $1,300 and all we get are excuses. Ill tell whoever will listen that they should not buy Trane products. I have never had a problem with any furnaces in any home we have ever lived in, which has been two previous homes (one for 10 years and another for 27 years). No interest from anyone from Trane to provide any assistance or demonstrate any interest in helping to reduce the cost and accept responsibility for faulty engineering design. Im actually surprised that there has not been a class action lawsuit filed since it is common knowledge that there was a major engineering design flaw.

This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.

I usually dont write reviews, but I am so disappointed in my HVAC purchase I couldnt help myself. DO NOT BUY A TRANE PRODUCT!!! Ive had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!

In July 2014, I purchased a Trane 4 ton air conditioner and air handler. In July 2017, the coil developed a leak and I spent $1150 in labor cost to install new coil and $300 to replace refrigerant even though the coil was under warranty. In August 2019, the new coil also developed a leak. I had to pay $850 in labor to install my 3rd coil and $390 to replace refrigerant that leaked out. Replacing both coils under warranty cost me a total of $2690. My service technician from AA American Air Conditioning told me that this is a common problem with Trane coils. I called Trane Customer Service and was immediately told that they would not compensate me for my expenses even though they are selling defective coils. Customer Service told me to have my service technician request a visit by a Trane field representative. He tried to do this but was told that the customer (me) has to contact Trane Customer Service to request a visit by a company field representative. I am in a Catch 22 situation and Trane is giving me the runaround. They clearly do not want to take responsibility for their defective coils and they have a “customer be damned” approach to customer service.

My nine year old XV90 Trane furnace leaks water and two different contractors concluded that the heat exchanger is cracked. Even though the heat exchanger has a lifetime warranty, it will not be honored by Trane because that piece for my model is discontinued. As a result, they will only offer a credit of $360 for that towards a new Trane furnace. For a piece that is the heart and soul of the machine, that amount of credit is simply laughable since it would cost a lot more than that if purchased out in the market. Therefore, this lifetime Trane warranty is simply misleading to say the least. For now there is no resolution other than me shopping for a new furnace and I will never buy a Trane product due to this fiasco of a lifetime warranty.

Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.

I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.Unbeknownst to me, this 10-year limited warranty coverage required ONLINE REGISTRATION WITHIN 60 DAYS, or became invalid, and was reduced by 50% to a mere 5-year base warranty. The online registration had to be done via a TRANE company website. However, I was not told to register the serial numbers, or I would lose my warranty coverage. But, the dealer, who would be clearly advantaged by this reduced coverage, knew about it for certain, as the policy started 4 years prior in 2009.My AC system is now 2 years old and I learned quite by accident, that I had lost my warranty coverage because it was not registered online before Day 61 on the TRANE website. I then contacted the dealer by phone and email and filed a request with TRANE to get my original 10-year limited warranty (which I paid for) re-instated. After two weeks of email, calls and postings on Facebook with the TRANE Corporation, I was finally told this week by phone by Cierra **, Trane Escalations Supervisor, that Trane respectfully decline[s] participation to change your warranty terms to 10 yrs. On behalf of Trane Inc. I do apologize for any inconvenience this has caused and appreciate the time you took to make us aware of your concerns. Thus my 10-year limited warranty is now invalid and I am left with only 5 years.I believe that this is warranty fraud and may also violate the Florida Deceptive and Unfair Trade Practices Act (DUTPA), and likely constitutes bad faith on the part of Trane, and the installing dealer, who should have registered the serial numbers on the day of the install, just as a LEXUS dealer would register your VIN with LEXUS when they sell you a car. Please note that this required 60-day online registration policy is an advantage to ANY UNSCRUPULOUS HVAC dealer, and a huge DISADVANTAGE to most consumers, including the blind, handicapped, mentally challenged, poor people with limited or no Internet access, out of town property owners, etc. I am appalled at TRANEs response to this sincere and genuine effort on my part to restore my original 10-year warranty coverage. I believe that it is possible that HUNDREDS of consumers fall victim to this disappearing warranty coverage policy, but I am only asking for your help to restore my original warranty. However, it is worth noting that TRANE could solve this problem tomorrow by REQUIRING that ALL FLORIDA DEALERS register the serial numbers of their system on the date of installation.Meanwhile, I believe the damages in the loss of 5 years of warranty coverage is about $3000, if not more. I have contacted an HVAC warranty services company to find out the actual cost to restore similar warranty coverage. I doubt that any other local dealer will issue extended warranty coverage on my system, as it is now 2 years 4 months old. ANY HELP YOU CAN PROVIDE IS APPRECIATED. I HAVE LOTS OF DOCUMENTATION I CAN SHARE, INCLUDING THE ORIGINAL SALES QUOTE, INVOICE, AND MANY EMAIL TO TRANE AND LIBERTY AIR.

I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.

Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.

I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.The main difference (Wholesale $600) vs a $150 + $10 capacitor connected to your T1 & T2 terminals. My AC guy said that the wont get a computer code when the fan fails again. Im like DUHHHH! The compressor was running and the fan stopped. Thats how I know it failed. Why would I need a computer to tell me the P.O.S. TRANE unit has failed. I am not expecting much better out of the American Standard. I am sure they are all made in the same place with different labels slapped on them. I know some of the cheaper brands do the same thing from a rental property where my 12 SEER unit ran for over 20 years. Doesnt Take much to stop a Trane but it sure takes an act of God to get the parts for them.

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a left over R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)

In April 2015 we purchased what we believed to be a quality XV20i “TruComfort System”. We spent $17,500. From the beginning, our electric bills increased during times when temperatures are below freezing. We have had sleepless nights due to the loud compressor noise and the system runs 24 hours a day at times. The coils ice up so badly that the ice build up extends out of the side vents and into the fan compartment. We have to resort to our emergency heat unit as the fan blades hit the ice and cannot function. We wait until the unit thaws out with above freezing temps. Our HVAC company has been out multiple times and says all sensor readings are normal and basically don’t know how to fix our problem. Again we have paid for multiple service calls, the most recent $294 with no resolution. Unlike others, I have not attempted to call Trane, as it seems impossible to get help. Our local dealer promises to take care of us, but my faith is dwindling. We work hard for our dollars just like the rest, and it is very frustrating to spend this kind of money on a product that does not live up to its name. It is like robbery.

I utilized Lowes in Dec 2013 for the purchase of a total heating/air conditioning system to include new ducts throughout the house in the attic. This work was subcontracted by Lowe’s using a local Heating&Air company (H&A). (I dont know if allowed to say their names). The work was done 6 Jan 2014 through 10 Jan 2014. Feb 4 2014 notified H&A heat pump covered inside and outside with solid ice, came and repaired. Feb 7 2014 H&A tech here as froze again. Feb 9 2014 I called and was told defroster ordered. Feb 13 2014 I called H&A they said they are supposed to expedite the part and defroster is on back order. Feb 17 2014 H&A here and changed defroster. Feb 21 2014 H&A replaced sensor and defroster from icing. Feb 28, 2014 I called H&A heat pump again iced up. 2 March 2014 I notified H&A heat pump fan hitting ice. 4 March 2014 H&A said defroster coming through Customs and should be here end of week or next week. 17 March 2014 H&A said defroster in yesterday (16th March). 18 March H&A changed thermostat in heat pump. June 27 2015 18:55 a/c not working called H&A, was told a tech will call. 19:16 Tech informed he was on another call and would be here next. 21:00 Tech here. Low on Freon. Found leak in air handler coils. He said someone will call Monday to let me know if they have part or will need to order. He replaced Freon. June 29 2015 did not hear from H&A. June 30 2015 11:07 am I called H&A and was told part had to be ordered and should be in tomorrow or Thursday. 14:00pm AC running and room temp at 77 degrees and increasing. Thermostat set at 72 degrees. Turned off AC and have fan on. 2 July 2015 14:18 pm I called H&A and was told part not in yet. 3 July 2015 14:40pm I again called H&A and got recording machine, I did not know they were not opened. 14:47pm I called and left msg with H&A that I again have had no ac all week and no one has bothered to call me to update me on what is going on. I said I would appreciate an update first thing Monday morning since the office is closed today.6 July 2015 11:30 Received call from H&A, he said he will try and track down where part is and call me back. 11:40 am H&A called and said it was on the dock in Little Rock and to be delivered today and H&A will install it tomorrow afternoon. I told him that if it isnt there then someone needs to put Freon in. 7 July 2015 H&A called and said truck driver with parts was in an accident and she was trying to find where part was. She said something about install tomorrow and I told her someone needs to come today and put Freon in today. I also informed her I have a mountain dog and the heat can kill her. She said someone will be here today to either install the part of put Freon in. Currently 95 degrees inside house and 90 degrees outside.7 July @17:10 Tech shows up to add Freon, he does not have part, said was almost empty of Freon. 17:33 still filling with Freon, house 86 degrees. I voiced to tech that I was very upset, that for 12 days and still no part and I had to call to find out any information and I was left without ac for so long. 17:43 completed filling with Freon and left. 8 July 2015 14:30pm one worker here and waiting for another to bring coil. 14:40 other guy here with coil. 16:30 replaced coil and added Freon and left10 July 2015 10:57 am Spoke with H&A and informed her ac set at 70 degrees and in 77 degrees in house, ac not functioning again. She said someone will be out this afternoon to look at it. 11:07 I called and informed H&A that there was fresh water on the wooden platform the air handler sits on. She said to turn off ac and turn on fan- I did this. 14:30 took dog to be boarded, she was lethargic and no ac in house. 15:33 H&A called and said hed be here in 20 minutes. 15:55 Tech here, after he looked over unit I asked what was wrong with it. He said a valve on the coils failed. 16:26 he went to pick up valve at Trane. 18:41 he completed replacing valve and left. 12 July 2015 10:40am called H&A after hours number and told her ac not functioning set at 70 degrees and 77 degrees in house. She said someone will call.11:23 received call from H&A will be here in 20 minutes. 11:25 boarded my dog, very lethargic. 11:47 tech here, said more than half Freon leaked out, recharging unit. 13:00 said leak at junction of heat pump compressor and he could patch it. I said that was NOT acceptable. This is a new unit and not even two years old and patching is not acceptable. I said Trane can replace both units at their expense, poor quality equipment. I said I cannot deal with this anymore and had to walk away. Tech said he will call his boss. 13:20 Tech said his boss would want him to patch leak so that I have air until they can deal with Trane regarding replacement. He did not know how long that would take. He is currently patching leak on outside unit. I told him this is causing me too much stress and I cannot deal with it. I will be seeking what legal avenues I have in the state of Arkansas. I have spent too much money and received inferior parts. 13:48 one of H&A owners called, and said they will talk to Trane tomorrow and will demand Trane do something and he will call me tomorrow. He said he will make it right. He also said he thinks I got a lemon and will push for new equipment. I told him I wanted inside and outside units replaced at Tranes expense. 14:30 Tech finished patching and recharging and left.

We purchased a Trane XL18i high-efficiency heat pump back in the fall. We have had many issues with the unit since installation. It was initially not installed correctly and continues to not work properly. We thought Trane was a good product, but we are seriously questioning this. Now that the season has changed and we are using A/C for the first time, it does not work correctly. We spent thousands of dollars and NO ONE seems to be able to rectify the issues. We have been given our 3rd thermostat (I dont think theres anything wrong with the thermostats), and Im really not so sure that there isnt a much bigger issue with the installation or unit itself. We believe at this point that the entire installation needs to be checked, including all wiring that was done with it to find the problem and resolve it once and for all. The Trane dealer we used is useless, so we called the Trane 1-800 number and requested a field service rep be sent out. They refused and said that they didnt care about the issue, talk to the dealer. They really dont stand behind their product! We are obviously not alone with this experience, so couldnt we all band together for a class action lawsuit? Any attorneys reading this or does anyone know an attorney who would take this on? I am on board with this. We would love a refund at this point and have them take all the equipment back so we can go with another company. Wishful thinking.

Purchased a home with a Trane XV90 furnace, furnace is 7 years old and out of warranty, product failed at 6 years, after the tech spent hours on the phone with Trane tech support he figured out the furnace needed a new main circuit board to the tune of $1200. We had the furnace repaired, everything was fine for 14 months, went to turn on the heat this year to find out no warm air, called the furnace guy to come out and he explained the main board had failed again. This was after spending 2 more hours on the phone with Trane tech support, we called Trane corporate only to find out the replacement board is only warranted for 12 months, and Trane tried to claim they dont warranty replacement parts, the 12 month warranty is from the dealer. So, to cut an already long story short we now have to shell out another 1200 dollars to repair it again. I called Trane customer support and explained my situation, got a nice email response that said SORRY, GOOD LUCK. It would have been far easier for Trane to do the right thing and either replace the clearly defective part or at a minimum offer a prorated reimbursement, but no they dont care! Do yourself a favor, dont buy a Trane furnace, they dont stand behind their products and if anything goes wrong the replacement parts only have a 12 month warranty from the dealer, Trane tried to argue with me that they dont warranty replacement parts. HIDING BEHIND THEIR DEALERS. So much to Cant stop a Trane. Guess what? You can, and they dont care...

When you go with low cost you could end up like myself: a 3 year old heat pump unit and cant get in touch with Trane to find out who previously registered this unit. Automated message that unit ser nu was previously registered. I was on endless wait for someone to answer at Trane.

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.

I was a Trane dealer in the new home market. Profit on these jobs are minimal and are eaten up by problems with equipment warranty. I didnt have many problems with the R-22, 13 seer equipment. When I moved to R410a, we had several expansion valve failures. I had to eat the cost of replacing the part, which was mileage, travel time and labor. When my builder pushed me to sell the 15 seer Tranes with 410a refrigerant, hell broke loose. These indoor coils are very thin and are highly susceptible to formicary corrosion from drywall, carpet and various new home products. Trane refused to acknowledge the problem and I replaced $28,000 worth of evaporator coils in 2012. I had to jump through hoops to prove the leaks existed in order to receive a warranty coil and was unable to get any assistance from Trane to recoup my expense to make things right with the customer. These coils would be a little over a year old typically, just out of labor warranty. Now most customers laughed at buying the extended labor warranty at installation and I could have charged for the labor to replace the coil. However, I dont have the mind of large corporations, so I would eat the cost to make it right by the customer. Trane quietly tried treating the coils to resolve the issue. Now they dont leak. Now they stink. When I walked from Trane, I was being called out a lot on coils that would run you out of the house with dirty sock syndrome. This is a problem that requires extensive work to remedy the problem. I had enough and walked away from Trane. Keep in mind this is in new modular homes. I cant say I had the same issues in older homes. Buy the extended warranty if you buy Trane. Labor costs of $900 to replace a coil or expansion valve are true when you think about everything that must be accomplished to accomplish the job. A variable speed motor or motor end change is several hundred dollars as well. One repair justifies a warranty and the annual service check cost. Remember that the guy fixing your unit isnt the guy who drove to Mexico and built it. It costs a lot of money to drive that mobile shop up and down the road to your house. The heat pump in your backyard works harder than anything you own. Take care of it. Your elected government/party makes no difference, has dictated units to meet high efficiency standards. The units are more sophisticated than ever and costs are going up a lot faster than your pay raise. Be careful of the HVAC company you call to service your unit. Parts and equipment sales are the goal of a good number of companies - large or small. If you price shop for cheap, then you are cheap and get what you deserve. Now is the time to ask your co-workers and neighbors who they recommend, not when you are broken down, looking online for someone you know nothing about. If you find a company that treats you well, shout it from the rooftop. You may save a neighbor some anguish.

When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

Im writing this review in regards to Trane air conditioning and heating unit that we purchased in 2015. Just after having unit for six months we had to replace the compressor unit outside. I continue to make calls to the installers of this unit regarding the air-conditioner not cooling. After coming to our house six different times to service the air-conditioner and installing Freon in the unit multiple times. We were told our air-conditioner now require new evaporator coils. The cost would be $995. I then decided to get another opinion of what was wrong with our air conditioner. Each person I had look at the unit had something different to tell me about what was wrong with it. I then decided to call the Trane manufacturer. They gave me a name of a Trane dealer teams. So I called them. They came out, told us that we needed to have the Expansion valve replaced. We did. That was $350, That didnt fix the unit so they had to do a complete unit inspection and have a trane support team tell them what was wrong with it. Now we need evaporator coils replaced. Now its another $950. This air-conditioner is less than two years old and weve had nothing but problems. Trane Will not stand behind their product. Do not buy a Trane.

We bought our Trane unit about 6 years ago... First, let me start by saying that Tranes slogan Nothing runs like a Trane is accurate! Although, a bit misleading because this thing runs worse than anything weve had previously! First, the compressor went out a year after install, charged for freon and told it was a defect... Trane still fought me on trying to charge for the compressor! Next, thermal switch went out, was told we dont change our filters enough... What, twice a month aint good enough for a freakin Trane?!? Now, weve got clogging in the Condensation drain system... Enough condensation to flood my sons bedroom! Reason for the clog: Reduced ID on the drain tube and a negative gravity feed which collects sludge and clogs. Dont know what school of thought these guys have, but honestly would it hurt to have a free flowing drain system under the tray? Instead of relying on these bozos, Im going to just retube the entire drain tray and fix their crap right. When youre looking for an A/C unit, look here, look there, look everywhere but stay the heck away from Trane! Theyre bad news, problematic and worthless!

Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasnt. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen. Fast forward to December 2018, as it got cold again and I turn the heat on it worked for one day then blew cold air cooling our house instead of heating it before I shut it off. Called Carolina comfort again and they looked at it and said the compressor failed from running last year with a bad TXV. Called Trane again and they said its fixed, thats all they are going to do. I explained that I am not comfortable with this unit being 0 for 2 in 18 months during heat season. They said it is what it is. Next time Ill buy a carrier Lenox or even a Goodman before I ever buy a Trane unit. And if I buy a house with a Trane unit already there, Im going to get a warranty to plan on replacing that trash. Done with buying Trane.

My Trane HVAC system was 17 years old and stilling working fine. I thought I had better replace it, because of its age and summer quickly approaching. I just had my unit replaced yesterday and I am very happy and satisfied with my choice. I received great service from my old unit, 9 hurricanes, many severe storms and never once has my Trane failed to function and operate flawlessly. If anyone asks I always recommend a Trane. I believe researching the installer is more important than the Trane manufacturer. If it's installed correctly, it'll run trouble free and give you many, many years of carefree service. Always hire someone that knows what they're doing.

10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.

Had new Trane XL20i Heat Pump installed 10/20/2010. July 2014 Air Handle evaporator leaked, repaired. Then Condenser became erratic, low-pressure issues, numerous service calls, more parts replaced. Left for summer to NJ from FL, came back, low-speed compressor fried. Trane will not assist. Installer is a good company, and Trane simply tells us what we need to hear.First they tell you the service company need to contact distributor then service company tells you that not the way it works. Mentioned to Trane representative Alex, that the inconsistencies between service company understanding and Tranes position leaves me with no options. Want condenser system replaced and mention consumer affairs massive number of reviews complaining and they will no longer talk to you. It is time someone take the lead and file a class action lawsuit as there is a pattern here. I will purchase alternative equipment in the future. Nice going Trane!

We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.

2012 Trane heat pump lemon - We purchased this through Lowes 8 months ago. We use wood heat in winter so the breaker is shut off 4 months. So far, its 7 attempts to fix error messages. Trane sent rep from corporate office and he fought with GM of Lowes in the living room saying he is so busy with these calls and do not bother him again, to just call service tech. Thats 7 attempts in 8 months. Please, if you are having problems with Trane, lets all get together by email and find a litigation attorney. Im afraid when warranty is up. I have read stories of people replacing coil every year at $1300 a shot. I have Trane xl21 and ad I type. Im waiting for another Trane repair guy? Lowes has done nothing besides the normal, Im so sorry crap. It shuts off with different Err messages. The last time it happened, I thought the dogs had to be dead when I opened the door. We live in North Florida and depend on ac.

I bought a brand new heat pump system from Trane. The Certified Contractor who installed the unit was excellent, I have no issues with them. My brand new unit lasted less than 3 years at the beach. Please allow me to repeat less than 3 years, and Trane refused to stand behind their product. The unit actually rusted completely through in less than 3 years. I would highly suggest you never buy from Trane because they do not stand behind their own product. Do yourself a favor and skip all the headaches, DO NOT BUY A TRANE PRODUCT. I NEVER WILL AGAIN!

Trane dealers refuse to offer us an extended warranty on our equipment, but from what I just read on the Trane website, Renewal is at the sole option of Trane Standard Warranty Company. So, which is it? Why are we getting the run around? Apparently, you can pick and choose whomever you want to offer warranties to? Why not just be honest on the Trane website and save the consumer a lot of grief? Dorothy ** with Customer Service was nothing but extremely rude to my husband today (10/01/14) as all we are trying to do is get an extended warranty for our furnace and air conditioning unit and we have received nothing but grief. We were told authorized dealers apparently can choose whether or not to offer extended warranties, so we are between a rock and hard place as dealers that are close enough to service us - will not offer us an extended warranty - aka no one will take our money and now I realize its actually up to Trane - weve been lied to. Do you actually even extend warranties? Trane says that there is nothing they can do so I guess after 5 years - we are on our own - even if we want to pay for an extended warranty? Apparently, Trane cares nothing about their reputation or the customer b/c these sites are currently FULL of complaints. My husband and I have been working to get this accomplished for months now (expires 10/04/14). According to the Trane website, the independent Trane dealer is committed to the best customer satisfaction - I assume your home office is as well. This cannot be farther from the truth as no one is willing to assist us. In addition, my husband and I have to take very valuable time out of our days to deal with this - which bewilders us both considering you are committed to the best customer satisfaction and all. Just like they say... Nothing runs from a customer like a Trane...

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.

Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. Theyve changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .

September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.

Our unit isnt 2 years old yet and the coil is leaking. They have no idea when the warranty part will be in. We paid $554 to have them come out, they tried to fix it to hold it over until the parts came in but it lasted 24 hours. Now we have to pay for a part that isnt covered under the warranty. The slogan Nothing stops a Trane is true. A Trane stops a Trane HVAC. Very dissatisfied. We went with Trane thinking it would last longer and have no problems.

After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.

Very satisfied…excellent unit and very quiet. Had it for many years and no problems at all. Alfredo ..Jenison, Michigan

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.

On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. Its durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week. When I called Trane customer service they told me last time they had such problem in August 2016. They advised me to tell my dealer to send unit back to distributor and get a new one. No warranty claims. No invoices for product and parts installation. My system did not pass city inspection because they did not put hurricane pad for elevation. I refuse to have Trane without Climatuff compressor. I am a widow living on VA pension and can not afford to pay for future repairs. I need second opinion from another Trane dealer and resolve this situation as soon as possible because it is affect my health.

We purchased our home in 2013. My a/c was out in August this year with bad coil which only 2 years and 2 months a/c system. I was told by Trane rep the coil part is not covered by warranty because is over 2 years. We have to paid a/c company full price to replace the coil. Now after 3 and half months later its go out again. Many people telling us the Trane coil part is not quality part, broke very easy in the short time. I am extremely upset with Trane a/c unit. House only 2 years old. Should not have such problems! Not sure there are people out there has the same problem as me? What advise someone can give us.

I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.

I had my upstairs unit replaced with a TRANE system, after the 15 y/o unit failed. I researched models and went with TRANE b/c of their supposed good track record. I have had nothing but trouble with the unit since installed 4 yrs ago in 2012. The coil failed after the first 14 month in 2013, which I was told was an $1800 job had it not been covered by 2 yr labor warranty (thank God for me). The past 2 years I have had to have it serviced for AC failure twice! Each time it was for a different reason, but both resulting in leakage of Freon. The first year it was from a loosened Schroeder. This past repair was from for a leak at txv, a7# Freon leak!I have a great local company who worked with me on labor charges and recommended I contact TRANE for potential replacement. Their customer escalation department is a JOKE. I requested for them to replace my unit as there has been a problem each year and a major component failure with the coil. They basically said, sorry for the inconvenience but we cant do anything except pay half of your last charge (which totaled $274 of $550). It would have been closer to $800 as the labor was 3 1/2 hours but my HVAC company only charged an hour. Sheena **, the escalation rep did nothing but drag her feet for 2 months and offered me real compensation that I deserve.I honestly think I got a lemon or their product just has deteriorated so bad that they cant even stand behind it anymore. I had my downstairs unit replaced the year before this TRANE with a Carrier and havent had the first minutes trouble with it. I wish Id gone with Carrier again! AND, I have both units serviced twice a year for maintenance, so I take care of my investment. DO NOT BUY A TRANE! THEY WILL WRECK YOUR BANK ACCOUNT and THEY DONT CARE ABOUT THE CUSTOMER.

Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.

My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint. My dealer in Miami was kind enough to provide a new coil under warranty but Trane would not pay for the shipping and wanted me to send back the defective coil back at my cost. The new AHU coil installed in late March 2018 and lasted until late May 2020 and failed the same way as the first. My dealer was swift in getting me a warranty replacement again but said Trane offered no comment about why the same failure happened. My dealer also noted several other failures of the same nature on AHU coils he supplied over the past year. This is very concerning to me as my previous Trane units seemed unstoppable. Now I think it is time for Trane to change its slogan to Trane stops every year. Ill be looking for another brand if this one fails within the warranty period.

Have had issues with indoor air handler letting condensate water run in our house. Had been worked on more than 6 times by two different certified installers and a Trane representative has been out as well. The original installer walked away and wouldn’t honor warranty or extended warranty that had been purchased. Had to pay out of pocket a second installer to come fix the issue which returned the following the summer again.

Trane dealer installed a new Trane heat pump system in Summer 2016. I regret I did not read the reviews online. The system started having problems in winter 2018. Dealer checked it and said the heater in air handler was broken and needed replacement. Then defrost board and fan motor in heat pump were found broken. The condenser coil could also be leaking. I was shocked by all these major issues. Dealer just told me I was unlucky to get a bad system. I was asked to pay about $900 labor fee since only parts are under warranty. In addition, there could be other issues since testing could not be done without replacing the parts. So whole system is a junk. I complained to dealer manager, then to Trane customer service, then escalated to supervisor. I sent them all the documents they asked for, but never heard from them. Whenever I called them, I was transferred many times and held for one hour, but nothing was done. I emailed them many times, but no reply. People working at Trane just don’t care. Do not buy Trane products, because you will regret.

In September 2009, I had an XL 15 Trane Heat Pump and air handler installed in my new home. In June of 2012, it was diagnosed with a leaking evaporator coil. The new coil was ordered and it was installed on June 19, 2012. I was presented a bill by the service tech for $960. The evaporator coil was under warranty, but I had to pay the shipping of $100 for the new coil and the return shipping of $100 for the old coil. I called the Trane representative for this area and he stated that he had no knowledge of any problem with their evaporator coils. Basically he said that it was too bad and offered no help at all. I would never recommend any Trane product. They have a poor quality product and an even worse customer service department. If there is a class action suit, I wish to be included.

I purchased my Trane in 2013 from a local heating and air contractor. It was the greatest purchase I could have made. I live in SW Virginia, which means it gets pretty hot in summer and cold in winter as we live in the foothills of the Blue Ridge. It keeps the house cool in summer and toasty warm in winter. It's been known to get down to zero around here upon occasion. This really is a wonderful unit. It has a 10 year warranty which is really good. I would not hesitate to recommend it to a friend or to buy it again. Love it! It's Energy Star rated and has brought my electric bill down considerably. It was only $113.00 last month down from over $200.00! If you are looking to buy a furnace or heat pump I would highly suggest you look at Trane first. It's the best one out there by far!

Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).

My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!

Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.

Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.

Its getting old explaining to people why their blower motors fail within a year, coils leak within a year, white flakes from aluminum coils comes out of the vents etc. Trane also had a Model of air handler that had drain pans as brittle as egg shells. This isnt just Trane either. We service all makes and most use the same ECM motor, same chinese sourced copper and aluminum for coils, etc. I miss 20 years ago when a service call was a legitimate problem and didnt require an EXCUSE as to why things failed.