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Published: July 11, 2020
I called TRANE because my TRANE HVAC unit was having problems but working.
I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.
Published: April 4, 2018
We replaced our aging Goodman (18+ years) air conditioner with a new Trane
We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.
Published: July 20, 2017
I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage.
I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage. After only 2 seasons, my evaporator coil rusted out and caused a loss of freon. The part was under warranty so my repair bill was only $450. The grate which holds the fan motor has almost corroded to the point fan will not operate safely. When I complained, I was told I live in a high corrosion area which is the cause of my problem. The technician said he sees this problem frequently because the copper and aluminum is from China on the new models (my last unit operated in this same location for 11+ years). Trane needs to do better than this.
Published: November 9, 2014
My nine year old XV90 Trane furnace leaks water and two different contracto
My nine year old XV90 Trane furnace leaks water and two different contractors concluded that the heat exchanger is cracked. Even though the heat exchanger has a lifetime warranty, it will not be honored by Trane because that piece for my model is discontinued. As a result, they will only offer a credit of $360 for that towards a new Trane furnace. For a piece that is the heart and soul of the machine, that amount of credit is simply laughable since it would cost a lot more than that if purchased out in the market. Therefore, this lifetime Trane warranty is simply misleading to say the least. For now there is no resolution other than me shopping for a new furnace and I will never buy a Trane product due to this fiasco of a lifetime warranty.
Published: July 20, 2015
After our Trane heat pump that we had for 15 years went out, we had another
After our Trane heat pump that we had for 15 years went out, we had another complete Trane system installed. After 3 weeks when it was in the mid 90s the AC went out. We got a hold on the company that installed it and they came out, checked everything and said that it has a stuck valve. They would have to order one, which would take 3 weeks to get because they are on back order. I said BS! Told them get a whole new system and take the valve out of it and replace ours with it which would only take a day to get. After that it worked great again. That is until 3 more weeks went by, then it did it again. They will be out today to look at it, but he said it probably is the same thing as before. The tech said that they are having this same problem with several other Tranes systems they installed. He also said that Trane has known about the problem for quite a while and has done nothing to really fix the problem. I and the company that installed our system are talking about completely removing the system and installing a complete different system from a different manufacturer.
Published: September 10, 2018
I recently found it necessary to replace my 20 year old central HVAC. I con
I recently found it necessary to replace my 20 year old central HVAC. I contacted a local HVAC contractor in Denver for the job. They replaced my system with new a Trane furnace and A/C system. After waiting in 90 degree heat for 10 days for the equipment to be delivered and another 2 days for installation, when they flipped the switch - nothing! After another day of troubleshooting they discovered that a circuit board was defective! 8 days later, the new circuit board arrived. That finally got the A/C working. After a few days I noticed that the fan noise was really loud, constantly. After another service call, they determined that the fan controller was defective, and oh by the way, the heating was not working. Im sure it will take another 10 days to get a new controller. This is on a brand new, top of the line, $15k system. I strongly recommend that you consider another vendor for your HVAC. Trane clearly has quality control issues.
Published: May 28, 2020
My first 3-Ton Trane 18XL system installed in December of 2004 lasted until
My first 3-Ton Trane 18XL system installed in December of 2004 lasted until May of 2018. I live on an island and so my condensers are exposed to harsh conditions, even so my old system never stopped until the condenser coil sprung a leak on a copper to aluminum factory swaged joint. I replaced the system with a new XL 18i condenser and a TAM9 air handler (AHU). This new AHU lasted from May 2018 to December 2018 having developed a leak on a factory welded u-joint. My dealer in Miami was kind enough to provide a new coil under warranty but Trane would not pay for the shipping and wanted me to send back the defective coil back at my cost. The new AHU coil installed in late March 2018 and lasted until late May 2020 and failed the same way as the first. My dealer was swift in getting me a warranty replacement again but said Trane offered no comment about why the same failure happened. My dealer also noted several other failures of the same nature on AHU coils he supplied over the past year. This is very concerning to me as my previous Trane units seemed unstoppable. Now I think it is time for Trane to change its slogan to Trane stops every year. Ill be looking for another brand if this one fails within the warranty period.
Published: April 28, 2016
I built my house and had an XL16i installed in 2005. Within 6 months there
I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?
Published: February 24, 2018
The Home Depot provider (ARS, a division of RotoRooter) has not repaired my
The Home Depot provider (ARS, a division of RotoRooter) has not repaired my unit because he alleges Trane is “punishing” them for not selling the brand after they went with plastic??? Bottom line is they have given me the runaround since December 12. My unit is under warranty and my worst fear is that one day my a/c has a problem. Heating in Miami is not needed too often although I had to purchase portable heaters for my birds when we had a few very cold days. I am very upset with ARS and with Home Depot and would like to know if what they say is true. I still doubt that a reputable company refuses to sell parts for one of its products which is just 5 years old. I was very happy with my unit until this happened.
Published: June 17, 2020
We use Trane HVAC equipment on our job sites at the Company I work for. The
We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.
Published: July 26, 2020
We replaced a failing heat pump with what we thought was the Gold Standard
We replaced a failing heat pump with what we thought was the Gold Standard - a Trane system with a 10 YEAR warranty. The system performed admirably for 4 summers, but when hot weather came to Virginia this year, the system stopped cooling b/c of what the installer indicated was a poorly located copper tube that had split and allowed the refrigerant to escape. We assumed it was an installation error that would be covered by the warranty, but in fact, the technician said the units are made that way. Four weeks later and over $1,500 of labor and service charges [$800 of which is 2 occasions of lost refrigerant] we are still waiting for parts because we balked at paying an additional $300 for expedited shipping. It may be Hard to STOP a TRANE, but from our experience, its even HARDER to START a TRANE!
Published: January 17, 2016
I have Trane XV95 furnace installed 5 years ago. It start to fall apart now
I have Trane XV95 furnace installed 5 years ago. It start to fall apart now. Control board is replaced recently, the new control board uses 120 V for ignitor. I use Comfy service guy to install it. He just put the new control board and didnt tell me my old 80 V ignitor need to be changed to use the new 120 V ignitor. So in the three weeks, it burned out two ignitor until I found out this fact.I has really bad experience with Trane product and Comfy service. If you dont have knowledge about furnace, it is really easy to be ripped off from service guy. Imagine my furnace ignitors get burned and burned continuously just because service guy dont tell you the new control board need 120V ignitor instead of 80V ignitor, and you keep buying a 80V ignitor.
Published: June 24, 2016
We purchased a Trane XL18i high-efficiency heat pump back in the fall. We h
We purchased a Trane XL18i high-efficiency heat pump back in the fall. We have had many issues with the unit since installation. It was initially not installed correctly and continues to not work properly. We thought Trane was a good product, but we are seriously questioning this. Now that the season has changed and we are using A/C for the first time, it does not work correctly. We spent thousands of dollars and NO ONE seems to be able to rectify the issues. We have been given our 3rd thermostat (I dont think theres anything wrong with the thermostats), and Im really not so sure that there isnt a much bigger issue with the installation or unit itself. We believe at this point that the entire installation needs to be checked, including all wiring that was done with it to find the problem and resolve it once and for all. The Trane dealer we used is useless, so we called the Trane 1-800 number and requested a field service rep be sent out. They refused and said that they didnt care about the issue, talk to the dealer. They really dont stand behind their product! We are obviously not alone with this experience, so couldnt we all band together for a class action lawsuit? Any attorneys reading this or does anyone know an attorney who would take this on? I am on board with this. We would love a refund at this point and have them take all the equipment back so we can go with another company. Wishful thinking.
Published: July 8, 2014
I purchased a brand new furnace air conditioner from Apollo H&C in 2002
I purchased a brand new furnace air conditioner from Apollo H&C in 2002 and within weeks was having issues. This went on for over a year and the installation company, Apollo, replaced nearly every part in the furnace and it STILL wasnt right. Finally, they replaced the furnace with a brand new one and that one began having issues. Here it is 12 years later and I am still dealing with a product that I would NEVER recommend to my worst enemy. Not only did they install a lemon of a furnace TWICE, but I was told the furnace was too small for my home & the A/C was too large. The A/C blows out every year when we first turn it on and has to have a part replaced nearly every year. STAY AWAY FROM TRANE & APOLLO HEATING & COOLING IN S.C.S., MICHIGAN.
Published: June 5, 2013
Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior
Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior of condenser unit is defective and caused rubbing between two lines until rupture of the line. All freon lost and had to have service call to weld the line and reinstall freon. $605 later, its fixed for the moment but Trane will not stand behind what should be a warranty issue because of the defective pipe routing. Cannot recommend Trane to anyone.
Published: August 27, 2013
Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I a
Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I am now faced with replacing a cracked heat exchanger for $1200 (labor only; warranty covers part) and an end bell/fan motor for about $1500. No way should this be happening on a 7 year old unit. Might as well install a new furnace (different brand) for another $2000 and get a 10 year parts and labor warranty!
Published: December 20, 2019
The old Carrier unit (installed in the mid 80s) finally died three years ag
The old Carrier unit (installed in the mid 80s) finally died three years ago. Since I retired from Trane after 25+ years I wanted a Trane heat pump. Every winter since it was installed we have had Dirty Sock Syndrome. It makes the entire house smell just like dirty socks. Never had this issue with the Carrier unit all those years. The Trane dealer cleans the unit and the smell goes away till the next winter. However, my dealer is now saying if this next cleaning doesnt work we should look into purchasing and installing ultra violet lighting to kill the bacteria. Why doesnt Trane assume responsibility for the problem?
Published: November 8, 2019
Don’t buy Trane AC units! Read the rest of the reviews. I purchased two n
Don’t buy Trane AC units! Read the rest of the reviews. I purchased two new units 14 months ago and so far have paid $1500 in labor to replace bad condensers and valves! The parts are covered under warranty but labor only for one year!!!!! Bad product.
Published: June 15, 2020
Excellent service and great staff, very friendly and helpful. I would recom
Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.
Published: February 15, 2016
This correspondence is in regards to an erratic and dangerous Trane service
This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.Although my daughter and I were not able to get the license plate for the vehicle, we did get the company name plastered all over the vehicle - Trane HVAC Services - Hunton Distribution, Unit 210. In having dealt with Trane personnel elsewhere in the country, I was always impressed with their courteous attitude and professionalism. Needless to say, my family and I are disappointed with the irrational and antagonistic Trane staff weve encountered in Houston to date. Presuming the driver of Hunton Distributions Unit 210 is representative of their staff in Houston, we will certainly think twice before having this service company work on our residential Trane units.
Published: October 26, 2012
We are an HVAC contractor in California and have been in business for 40 ye
We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!
Published: March 2, 2021
Trane has a serious quality control issue. Think you are buying the best? T
Trane has a serious quality control issue. Think you are buying the best? Think again. I have Trane in 2 VRBOs and my own home. Out of 5 air handlers, the evaporator coil, the heart and soul of the unit, FAILED on 3 units and the blower motor on another. $1500 each to replace and Trane wont even talk about compensation for the labor. $1500 is just for the labor on EACH one. The coils cant be patched or soldered, it has to be replaced in an insanely tedious process.TRANE whats wrong with you? You have serious quality control issues and you know it. Look at the BBB complaints! This is despicable. Stay away! My units are from 2018.
Published: August 11, 2014
This is the reason I chose Trane for my heating and cooling comfort. Both m
This is the reason I chose Trane for my heating and cooling comfort. Both my units worked perfectly for about 8 years. When the furnace would stop, but blower would run in the winter, my Trane repairman blamed the control board and the blower motor which were quite costly. The second service expert found it was the limit sensor, and suggested the control board that I said I had it replaced. Three winters of blowing air with no heat unpredictably the third repair guy, replaced the temperature limit and suggested my under floor vents were the issue. It comes down to that my Trane Furnace XE-90 only works properly when the weather is mild and heat isnt really needed. Advice to Trane furnace owners to look up the control panel light flash indicators meaning, it can tell you how many flashes you see represent the problem supposedly. Additionally watching the Trane tech, there is a way to have the front panels off while the unit works (Be safe about electricity at this point.) There is a trigger button on the top left that can be taped down with electrical tape. I cant afford to have repairmen around, or replace it all. The A/C went too, still working on that one.
Published: October 9, 2011
I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt
I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.
Published: March 20, 2020
I find it hard to read all these negative reviews about Trane. I am Canadia
I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.
Published: January 24, 2013
September 24, 2011, we purchased the entire Trane Duel Fuel System from McC
September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.
Published: March 2, 2017
Expensive junk- deceptive customer service. We had a split system installed
Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.
Published: April 13, 2017
After having over a hundred TRANE HVAC units installed by ZIRO and distribu
After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.
Published: January 19, 2017
18 month old Trane blower motor ECM module defective furnace shut down on c
18 month old Trane blower motor ECM module defective furnace shut down on coldest day of year and no parts available, took a week to get the part and it was defective also. Another week called Trane, they could care less about your problem. If I live here long enough will never replace anything with a Trane.
Published: January 2, 2013
XV 90 Control Board fried after warranty expired - I had a XV 90 installed
XV 90 Control Board fried after warranty expired - I had a XV 90 installed in 2004. It has run without issue up until Christmas Eve 2012. Ill spare the horror story around the troubleshooting process to determine the board was fried, but in the end, I ended up forking out $1,100 to have a new control board installed. Symptoms: (1) no heat; (2) it came on once, but that appeared to be its final cycle; (3) fan would still run, so it led me to believe that there was hope. Bottom line: Theres a known problem with the board for the model/serial of my furnace. It was recommended by Trane that a new control board/upgrade kit be installed. I plan to keep it around just so that I feel like I gained something from spending so much on a new control board. The service tech that did the repair mentioned that this is a common occurrence and he carries extra boards in his truck for this very reason - nice.
Published: June 12, 2013
We have 11 Trane furnaces installed in a house built 7 years ago. We have r
We have 11 Trane furnaces installed in a house built 7 years ago. We have replaced 5 evaporator coils and now have another one we have to replace. The excuse we hear is that this was a manufacturing problem where copper was used instead of aluminum. There are tons of problems itemized on the internet related to quality problems. Every time we replace one, it costs $1,300 and all we get are excuses. Ill tell whoever will listen that they should not buy Trane products. I have never had a problem with any furnaces in any home we have ever lived in, which has been two previous homes (one for 10 years and another for 27 years). No interest from anyone from Trane to provide any assistance or demonstrate any interest in helping to reduce the cost and accept responsibility for faulty engineering design. Im actually surprised that there has not been a class action lawsuit filed since it is common knowledge that there was a major engineering design flaw.
Published: August 25, 2017
I bought a new indoor and outdoor Trane system in May 2013 (after saving fo
I bought a new indoor and outdoor Trane system in May 2013 (after saving for one year with no a/c or heat in the house) thinking that I made a good choice. I really believed their manipulative slogan NOTHING STOPS A TRANE which it needs to changed to TRANE NEVER STARTS, I am such a fool for believing that. Shortly after we had it installed we started having problems. So far we spent $1250 in repair on this Trane product. Tried to contact Trane to get reimbursed for some of this expense and they offered one time goodwill gesture of $85.12 and at the end saying hope you will trust our product in the future. I will never buy another Trane product. I have already stopped 2 people from buying a Trane product.
Published: May 30, 2013
We have a three-level townhouse that is about 1500 square feet. We purchase
We have a three-level townhouse that is about 1500 square feet. We purchased the house in 1992, and it was about 10 years old. A York heat pump and heating and air system was on the unit and we had no issues with the unit... it worked like a charm. In 2007, we had collateral damage from an attached houses arson fire, and the unit inhaled so much smoke that State Farm Insurance allowed us to get a new unit. We trusted them and got a comparable Trane unit.By the way, beware of State Farm and any insurance company, and make sure they arent cutting corners with your home, car or anything else they insure... but that is another story. They might say theyre a good neighbor... but they are a ginormous company with a lot of people to deal with, and many are less than desirable. Have a fire and a car accident with State Farm as your insurer, and see who your good neighbor isnt. Trane, however, is BAD PARTS and SERVICE. State Farm doesnt have manufactured parts. Buyers beware... we have had a heater or air major repair every season since the Trane was installed. We found out by going to the internet for known issues, and gave the model number and info we got from a very nice HVAC technician.Trane installed crap parts that broke over and over in the same units until only threats of class action suits and so many furious customers made Trane change their part manufacturer on the TX Valve. If you got a Trane between 2000 and 2012, beware. These parts, especially the START CAPACITOR TX VALVE HEAT STRIP ELEMENTS - the bad TX valve failure will cause the freon to need replacement and a very expensive technician bill. A bunch of new homes in a development had to replace their TX Valves over and over and made such a fuss that Trane had to pay. We have had the unit 5 years, and we have had to lay out money for expensive parts and service every year and almost every season. And we will likely pay for the unit in repairs over and over and over if this continues. The installers and HVAC techs know these issues and they dont like it either. Trane knows the bad parts, and they let consumers buy them over and over and let the installers take crap, and they make money replacing parts that should have been recalled and replaced by TRANE. The only thing that deflects that from happening is that no one usually dies from a bad Trane unit, and it doesnt get worldwide publicity as it should. From what I have read, it doesnt matter what size unit. If its Trane, you are going to waste your money and feel the pain. Threaten them, scream at them, join together, and sue them. Publicize their rip-off stories on sites like these or any way you can. Any company who does business like this needs to correct it. They sold bad parts in units, and knew they were bad... and let the consumers get stuck with crap.The bad publicity and reputation management that issues will cost a global company are serious... so get Trane to pay. We have lost money, days of work waiting for repairmen, discomfort in being cold or hot for days every season, and extra utilities, because fans and space heaters and unit compressors are working overtime.
Published: September 21, 2015
Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date o
Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.
Published: November 11, 2015
In response to my complaint about 4 service calls for repair within first 3
In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.
Published: November 29, 2018
I recently moved into my custom built home. During the planning phase I req
I recently moved into my custom built home. During the planning phase I requested TRANE equipment due to prior good experiences. Upon completion I had no idea that the TRANE equipment had to be registered 60 days after closing (I am sure its stated in the fine print or piles of documents one receives when purchasing a new house). Minor mistake... WRONG! The difference is with a brand new home and brand new trane furnace/ac/coil equipment you lose 5-7 yrs of warranty on the equipment if you do not register in 60 days... NO EXCEPTIONS, NO OPTIONS, NO INTERMEDIARY SOLUTIONS. BASICALLY NO ONE THAT APPARENTLY REALLY CARES! I strongly recommend using another company that is more transparent with their policies and has a real customer service department that is equipped to do the right thing when necessary! 10 year parts warranty if you register in 60 days! 5 & 3 year warranty if you dont... same new equipment, same new house but a rigid, ridiculous policy that none of their customer relations employees can even really defend. Weve already had the furnace go down (23F outside) & now I learn about their policies & customer relations efforts. Ill never make this mistake again (Trane equipment).
Published: February 23, 2015
Presently the unhappy owner of a Trane XE 90 - which was reported to be the
Presently the unhappy owner of a Trane XE 90 - which was reported to be the best available by several dealers at the time of purchase. Over a period of the most recent 6 years this Trane unit has consumed $2,061.50 in parts and labor costs which consisted of a blower motor, four control boards, a flame rollout switch, a heat exchanger, a new thermostat and, just yesterday, $339 for the (20 minutes actual labor time) replacement of a $29.72 igniter. The control board was constantly being diagnosed, by Trane service representatives, as the problem with erratic heat and blower start up. After the third control board replacement, I contacted the White Rodgers Engineer that designed the board and he arrived our home, removed the board, installed a new one then took two of the old boards to their lab. Findings were that there is something else going on with the furnace so they contacted Trane.Trane sent their service representative to check our furnace out - after which a new heat exchanger was installed along with a flame rollout switch. The furnace has not run right for 6 years now and just yesterday it quit igniting. The local Trane repair service charged me $75 for a part that was priced by an internet retailer at $29.72. The labor cost was $309.28 for the technician who arrived at 3:50 p.m. and was out of our driveway at 4:15 p.m. Needless to say, this is $742.27 per hour which is 3.7 times the hourly cost of the surgeon that did my triple heart bypass surgery. I agree that Trane, and their service network, are probably the poorest example of product reliability and service on the U.S. market. I am of the belief that Trane owners are victims of being sold a bad product that technicians can not properly repair and Trane should be held accountable to their product owners as defendant in a class action law suit.
Published: December 3, 2018
I installed a Trane residential HVAC system in my home in 2012 and strongly
I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.
Published: April 13, 2020
I had a unit installed 4 1/2 years ago. I paid over 7k for the unit install
I had a unit installed 4 1/2 years ago. I paid over 7k for the unit installed. Since that time I have required someone coming out at least every 6 months for a new issue. Each time having extra cost and fees associated. Last month 500 bucks for an issue, this month a coil needs replaced. Although the cost of the coil itself is covered by Tranes warrenty, the cost is still almost 1300 in charges for labor and coolant replacement. I would never purchase another Trane. Be sure and negotiate a warrenty which includes all associated labor and service charges in a purchase of an a/c when getting one and dont get a Trane.
Published: September 2, 2016
Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked
Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.
Published: July 18, 2015
I purchased a home in September 2012 and learned that the A/C unit was not
I purchased a home in September 2012 and learned that the A/C unit was not working (found out on the day I closed). I advised seller that I would not move forward with purchase if I had to replace a major appliance like an A/C unit. Seller agreed to replace and I agreed to replace furnace portion of package to avoid a greater cost should the furnace not work. I started noticing the A/C heating up at certain parts of the day and thought I needed to readjust thermostat. After several days of increasing temperatures during the day I decided to call a service technician only to learn that I had no refrigerant in my system. Further investigation showed a leak in the coil. I called the company who installed and they said the part was no longer under warranty and that the warranty was only for 1 year. I decided to call the service technician back and advised him what the installing company said and he advised me that the part that is not working is under warranty and that Trane is aware of the defect with the type coils they use. So the part was definitely under warranty. It turns out that the Tech was correct and Trane provided the coil at no charge, however, I was stuck with a $575.00 labor charge for a unit that is only 2 years, 10 months old. While I am pleased with the work that the Tech did on the unit and how quickly he came to repair and how thoroughly he cleaned up the area after he completed the work, I immediately changed my servicing company. If Trane is aware of this defect, why are they allowed to keep selling a piece of equipment (part) that is obviously defective when they know it is going to fail? While they do not make money off selling the part it still costs consumers labor cost - in my case, $575.00. My dissatisfied rating is because Trane knowingly sells this defective merchandise that would cost consumers huge labor costs in such a short time. How can they do this?
Published: April 25, 2015
Purchased new Trane XL15i electric heat pump system for over $14K in 2013.
Purchased new Trane XL15i electric heat pump system for over $14K in 2013. Never used since house has wood heat, electric heat pumps are costly and A/C not necessary, Purchased for home re-sale. Discovered unit not operating in January 2015 - first time we attempted to heat house. Now almost May and unit still not working. So far fan motor has been replaced, a capacitor, two circuit boards, and now more Freon added. It appeared to work, but original problem appeared next day. Either units are defective, or technicians have insufficient repair training. I want to sell home, but it wont pass home inspection until the unit works. I should have read reviews, but assumed Trane was a reputable brand. It is essential to have a back up heating system if you choose this product. Unit is attractive and looks high tech. Too bad it cannot function.
Published: June 7, 2020
Very please with heat pump installation and operation. Power bill dropped g
Very please with heat pump installation and operation. Power bill dropped greatly. We love it. And so cool in summer too! It is very quiet. They had the concrete pad to stand the pump on right with them. Cleaned up very well before leaving.
Published: August 14, 2015
Absolutely horrible product, customer service and shady warranties. We purc
Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane wont cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DONT BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.
Published: June 19, 2018
Am extremely disappointed with Trane as a company and their products. I pur
Am extremely disappointed with Trane as a company and their products. I purchased a new system 8/2015 and made several attempts to register it and thought it was registered. I just learned from my dealer the registration did not go thru and I have to pay a lot of money to get a new coil for the inside part of the system. Purchased furnace and AC. Now 2.5 years later Trane says I have no warranty and I will have to pay all the expense. Even other types of junk has at least a year warranty on manufacturing defects. The coil has a hole in it. Which is obviously a manufacturing defect and Trane wont make it good. Product is not what it is advertised as. Its hard to stop a Trane?? Guess it would have to start first. I will never buy any other Trane products and will be sure no one in my family does either.
Published: March 3, 2015
We have a top of the line variable speed high efficiency Trane natural gas
We have a top of the line variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor. Now, in March 2015, we have to have the inducer motor assembly replaced again at a cost of $900.00, parts and labor. The local HVAC service technician was able to get it running temporarily - bad bearings - while they order the part. Its been a brutally cold winter here in the northeast, so the furnace has gotten a work-out. We will be pricing new furnaces this summer - and we will not be buying a Trane. When the furnace works, we have been happy with the variable speed functionality. But the endurance has been very disappointing, especially since it was such an expensive furnace to begin with.
Published: January 4, 2014
The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Ha
The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Handler is inappropriate. In my estimation, it was designed to fail. In my case, it failed just after 4 years of service. The notched blade design is not compatible with a direct drive system. The amount of overlapping material of the blade relative to the dual center drive disks is not sufficient to withstand the rotary forces placed on them by the motor. A solid blade design would be the best option. I would suspect that others have had the same issue. The seasonal HVAC tech who performs bi-annual service noted that he was very familiar with the sound this particular blower wheel prior to failure. As it stands, this item is not covered by any warranty and supposedly can only be installed by a licensed Trane technician for approx. $500.Failure in this case equals the dual center drive disk slipping out of its original position. Each fan blade skips out of its designated slot allowing the drive disk to rotate irrespective of the fan assembly. DIYers will be happy to know this can be replaced for less than $70 without any special tools. Just match the blower wheel attributes to those listed on Emotorstore.com
Published: June 27, 2018
Bought new AC furnace system bought Trane because reliable and unstoppable
Bought new AC furnace system bought Trane because reliable and unstoppable but turns out they are not, at least not mine. Problematic since day one and can’t get trained or repair guy to declare mine a lemon and give me a new unit so stuck repairing repairing repairing every season change always something new. Will never buy another Trane!
Published: December 14, 2016
I bought a brand new Trane condenser. It broke down after 6 months. Trane r
I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.
Published: June 15, 2020
I have owned a 31/2 Ton Trane over/under package heat pump since June 2011
I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.
Published: December 8, 2015
We purchased our home in 2013. My a/c was out in August this year with bad
We purchased our home in 2013. My a/c was out in August this year with bad coil which only 2 years and 2 months a/c system. I was told by Trane rep the coil part is not covered by warranty because is over 2 years. We have to paid a/c company full price to replace the coil. Now after 3 and half months later its go out again. Many people telling us the Trane coil part is not quality part, broke very easy in the short time. I am extremely upset with Trane a/c unit. House only 2 years old. Should not have such problems! Not sure there are people out there has the same problem as me? What advise someone can give us.
Published: September 17, 2014
We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of t
We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so thats why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If youre looking for a dependable A/C, maybe you should bypass Trane.
Published: May 19, 2015
My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Tr
My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.
Published: April 17, 2019
Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked t
Installed a brand new HVAC unit in 2013. In 2018 the outdoor line cracked twice not covered under warranty. $400 to fix. In 2019 the compressor went bad. Apparently you have to register both the unit and the compressor separately in order to get the 10-year warranty. Which in my opinion is a scam so that maybe youll miss it and they can reduce the warranty to 5 years. At 5 years and 11 months $1,000 compressor went bad. No help from Trane at all. $1,900 bill this time, and only a one-year warranty on the new compressor. Buy another brand.
Published: August 8, 2017
Purchased a 3 1/2 tn XR 13 heat pump 2-2014. Last week it stopped cooling.
Purchased a 3 1/2 tn XR 13 heat pump 2-2014. Last week it stopped cooling. Contacted the installer. They found a leak where the coil was connected to the compressor. It was a failed solder connection. This repair cost $1200 mostly the cost of refrigerant R410a. Trane warranty excludes the cost of refrigerants. One disappointed consumer in South Carolina!
Published: June 19, 2020
I own my own home now for 20 yrs. The builders a/c was not to my liking, to
I own my own home now for 20 yrs. The builders a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.
Published: July 14, 2017
I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan
I paid USD 5500 and had a brand new Trane HVAC installed in 09/2012. In Jan 01/2017, it stopped heating, my installer said the Coil was leaking, then under 5 years manufacturer warranty, I paid 600 labor for a brand new coil replacement. Then last month in 06/2017, it stopped cooling again! The same installer found the coil leaking again! With 2 days, Freon dropped off to almost 0 level. Then under 5 years manufacturer warranty, I paid USD 430 to replace another brand new coil. I called Trane and reported this issue after the 2nd coil failure, surprisingly the customer service guy named Alex offered me $67 to help me pay the repair. I was amused!!! $67 to help pay the fix?! I felt kind of he was trying to close the case using a small quick amount of money to zip my mouth. Honestly speaking, I am a busy single mom, dont have interest and time to make money in this way. I never thought of the reimbursement until one of CS reps mentioned it. More important, I just wanted an explanation and apology, cause we stayed in FLs coldest winter time without heating for a week, and suffered another hot week in FL summer without cooling, within 5 months apart!!! This was really frustrating! More frustrating is because this unit is TRANE, a 5500 bucks durable product! After the explanation with Alex, he doubled the reimbursement to USD 114, then I mentioned the first time coil failure, he doubled the amount again!!! I was totally confused again! I asked whats their reimbursement standard. He said they didnt even have it! So I requested to talk to his supervisor. The lady named Sylvia ** called me back a couple of days later, and blamed me I didnt do maintenance job before. I had another leaking fix for this AC unit in 2014, paid 75 bucks to repair it. It might make sense so I decided to took the responsibility for the first Coil Leaking failure in Jan 2017. However she still couldnt explain the second coil failure, continued to blame me its my fault. She did not apologize, instead denied this is a defective product and argued the product had no problem, even after she talked to my installer, who has 30 years AC experience and addressed the defect issue. The lady was rude, lacked CS skills. She refused to give me an apology from the beginning, really made me concerned TRANEs customer service. I requested her supervisors contact, she argued she had not, the letter if I wrote, would come to her any way! If I didnt agree on the offer, she would withdraw the offer and close my case!!! What a threatening CS rep!!! Anyway, I had no choice and accepted their USD 217 offer, however I would not trust TRANE, claimed to be the most RELIABLE AMERICAN product any more!!!
Published: October 22, 2014
After 7 years my a-c evaporator (the coil in the air handler located in my
After 7 years my a-c evaporator (the coil in the air handler located in my garage) needed replacement. It could not be repaired because the copper tubing was so thin that it could not permanently contain the refrigerant (Freon 22). The technician who installed the new coil asked me to lift the defective coil he had removed. It weighed about ten pounds, then he showed me a coil that was in perfect condition, from a similar a-c (48,000 BTUs (4 tons)) that was manufactured about thirty years earlier, it weighed about twenty five pounds. More than twice as heavy. The copper tubing was much heavier, not tissue paper thin like the newer unit. Why have our political leaders created very strict laws to prevent the escape of refrigerants and other destructive gases but they allow companies like Trane to make exorbitant profits while polluting the environment with these millions and millions and millions of leaky a-c coils? Why? Ask yourself, why?
Published: July 4, 2019
My husband and I purchased a Trane air conditioner and furnace in 2009. Bot
My husband and I purchased a Trane air conditioner and furnace in 2009. Both came with 10 year warranties on parts. Since we have had both units, each has broken every 2-3 years. The air conditioner broke in June of 2012 on a 90 degree day. The furnace broke in November 2015 on a very cold Michigan winter. June 2017 rolls around more problems with the air conditioner. We are feeling a sense of complacency and BOOM, summer of 2019 and the air conditioner fails us on another 90 degree day. We consult their website and Trane sends their MOST incompetent technician. Moral to the story: Do not buy anything from Trane!
Published: January 14, 2015
No one is listening! Trane/Standard does not hold dealers accountable and y
No one is listening! Trane/Standard does not hold dealers accountable and your products do not perform as advertise and are not reliable. Everyone passes the buck. Do you stand behind your product from assembly line to customer. Or do you pass the buck too. On 2/29/2008, I bought a Trane HV/AC System for $7306.88. The heat pump was an XL14i and the Train Air Handler was an innovation system that was going to be like a breath of fresh air with variable-speed control. Both systems promised very high tech features, to include quiet, high efficiency, durable, clean air, first rate warranties, and reliability -- do this words sound familiar. These are the features that were promised to my wife and me. Now, I have a piece of junk and I will never recommend to anyone to buy a Trane or Standard AC unit. We have to keep replacing parts and it keeps making a clanking noise when the heating cycle shuts-off. Now, the Trane certified service agent states that my units cannot be matched and I have to live with the problem and they will keep charging me for the visits because Trane/Standard Extended Warranty will not cover it. What a mess. Your company is not holding dealers accountable for the services and your product is not reliable. I need help. No one seems to want to do the right thing. They keep passing the buck.
Published: June 28, 2013
Trane heat pump - I purchased this unit from Sears with Sears extended warr
Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.
Published: December 15, 2011
I purchased a brand new Trane A/C in July 2011. Now, a year and half later,
I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser units coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around. There is an attorney that is doing the investigation for a class action lawsuit. I really think they have a great case. My other issue is if I pay to have the new coil replaced with the coil Trane sends them for free, who’s to say that I dont have the same problem in another year. Have they made modifications on their coil or is it the same design as the one that has already faulted? Trane needs to stop beating around the bush and recall these faulty coils. Otherwise, word of mouth will cause them to loose a lot of business!
Published: June 24, 2019
Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Condit
Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Conditioning/Heat Pump Unit from a reputable company who recommended this unit and completed the install May 2011. Ive been with this A/C company since I moved to Florida 18 years ago, so I trusted their recommendation. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty if registered within 60 days, etc. Its been nothing but a costly nightmare once the 5 year mark was reached and the 10 year warranty ended up NOT being what was sold to me. Even though the company has been good about some of the items that were supposed to be 10 years, they have haggled with me and TRANE over what is actually covered on the warranty and the period of time. CRAZY! CRAZY!With this major purchase, you would expect to get more than 5 years out of a system without spending additional major $$$. The following are my repairs/replacements since May 2016 to date: EFC control board, capacitor, condenser coil (plus R410 to replace what was lost), another trip to fix a R410 leak as a result of when the condenser coil was replaced, replaced entire circuit board, new blower relay, and thermometer all within a 3 year period. Keep in mind, that not only do you pay for labor to install the warranted item, each visit is a service/diagnostics fee.Today, my system runs constantly causing very high energy bills because the A/C simply cant keep up with the outside temps -- called for service and after diagnosing the units for 1.5 hours, they tell me they cant find anything wrong. The AC Guy told me that they just dont make Trane Units like they used to!! Im very disappointed in Trane products, I wish I would have read these reviews before taking the recommendation of a company I trust, and certainly dont recommend purchasing a TRANE to anyone. Very Disappointed!
Published: October 4, 2011
We purchased a Trane heat pump in 2005 for a new residence. On September 18
We purchased a Trane heat pump in 2005 for a new residence. On September 18, 2011, the compressor failed. We called the installing company and was told that a new compressor would be $1600.00. I called the Trane Customer Service number and was told by a representative that there was nothing they could do. I then asked to speak to a supervisor and was told no supervisor will speak to you. I will be calling again today.
Published: February 3, 2016
So much for this reputable brand. New furnace and AC in 09. Flashing a draf
So much for this reputable brand. New furnace and AC in 09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Freds $135 to tell me they dont know what the problem is because everything checks out. Supposedly their $99 initial trip/diagnostic fee covers for 30 days if they need to come back. Two days later and with 53 degree house, they say they spoke with Trane and said to try another pressure switch although doubts that is the problem, and or replace the board to the tune of around $800.00 installed, even though the board checks fine too. Really? Already paid this company to say dont know what is wrong and fixed nothing. Now they want to charge more labor to fix something that they dont know if even is the problem? And of course we find out the original part is not under warranty, but must have had issues because it is obsolete and has been changed a time or two since. So much for reliability and fair service companies. With all due respect to Jim the kind service tech (and is as miffed as we are) but the companies charge policies are out of line, and this comes from people in this business, that are unfortunately not local or Id be using them. And, it took 3 phone calls to Freds to even get a call back for service!
Published: May 14, 2014
Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane tha
Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane that I purchased in 2006. In Feb. 2013, I had to have the compressor replaced; June 2009 I had to have a coil replaced. Now at the current time, I am waiting on a new circuit board that goes on the fan motor. The parts are under warranty for 2 more years, but I am STILL having to pay for the labor which IS NOT cheap. But I SHOULDNT have all this trouble with a $5000 product that is ONLY 8 years old. Moral of the story is: DO NOT buy a Trane! Years ago they were a good product but NOW they SUCK! So heed the warning if you are looking to purchase a heat pump. NO TRANE!!!!
Published: July 5, 2021
I really like my Trane dealer. But… The dealer advised me that Trane is n
I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.
Published: November 4, 2014
Trance XT90 furnace blower had to be replaced recently. Company told us the
Trance XT90 furnace blower had to be replaced recently. Company told us the blower motor last from 4 to 10 years. It cost us $646.00 for a 1/3 HP motor. How can you save heating costs like that?
Published: January 30, 2020
I cannot recommend purchasing a Trane air conditioner. Ive had problems wit
I cannot recommend purchasing a Trane air conditioner. Ive had problems with my Trane air conditioner since my purchase. The air handler was full of mold after the first month of service and did not pass City inspection. The air handler had to be replaced in order to pass City inspection. A fluorescent bulb had to be added to the air conditioner which is not part of the engineering design to prevent mold. The main power switch corroded after the first year in service. Then the thermostat went bad. Trane customer service does everything possible not to warranty their parts. Tranes customer service definitely does not put its customers first, and they are extremely difficult to deal with. The experience is beyond upsetting. I would not recommend anyone to purchase a Trane air conditioner. Trane makes a poor quality air conditioner and the value and reliability is not there for its price.
Published: January 24, 2019
I am done dealing with Trane. Turns out Nothing can stop a Trane except bad
I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.
Published: June 27, 2012
We need a Lemon Law for Trane equipment! We built our new home in 2005 and
We need a Lemon Law for Trane equipment! We built our new home in 2005 and installed two Trane heat pump systems. We have had repeated equipment failures and are about to replace our 4th indoor coil! I work for the major electric utility in Northwest Florida. We work closely with all the local heating and cooling dealers in our area. Without some sort of proper resolution to this continual problem, I will never recommend another Trane product to both our dealers as well as our customers. Our employees are considered the Energy Experts and feel it is my responsibility to be truthful and forthcoming to the public about the poor quality/service provided by Trane. Consumers beware!
Published: November 20, 2013
I purchased a new heat pump/ propane unit, to save on the anticipated high
I purchased a new heat pump/ propane unit, to save on the anticipated high energy cost. Since, my bills have increased by nearly 40%! I used the National Weather Service Tables to try to make a fair check. SURE ENOUGH, this energy scam using the (more efficient units) is a scam.
Published: November 14, 2018
I am a HVAC service provider. I have a customer with a 3 yr old Trane unit
I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.
Published: August 1, 2020
When you go with low cost you could end up like myself: a 3 year old heat p
When you go with low cost you could end up like myself: a 3 year old heat pump unit and cant get in touch with Trane to find out who previously registered this unit. Automated message that unit ser nu was previously registered. I was on endless wait for someone to answer at Trane.
Published: May 25, 2019
I read a lot of these complaints, and some are easy to fix the problem. Exa
I read a lot of these complaints, and some are easy to fix the problem. Example if your going thru ignitors, have your tech check the ground on the unit and maybe the house. Should cure that. Some say on high heat it overheats and shuts down and starts again. Ok duct may be undersized, filter clogged, A-Coil clogged with pet hair, dirt, etc. As far as brands go, Trane doesn't seem to have the class actions like a lot of them do. Believe it or not, it is not the evil equipment you may think, it might have an easier explanation. If you have one that works for a while quits and two hours later, the drain trap is clogged. When it finally drains down it allows the pressure switch to close and works till it's full of water again. Lighten up people… The dealers don't want it breaking down on you either…
Published: November 17, 2012
A well respected HVAC installer turned on our Trane Heat Pump for the first
A well respected HVAC installer turned on our Trane Heat Pump for the first time today, Nov. 16, 2012, as our new home was being completed. Within 15 minutes, it exploded and caught fire and if our contractor had left 5 minutes earlier, our home would have burned to the ground. Fortunately, he was able to put out the fire, but within minutes it would have been out of control. This evening we read reviews of Trane Heat Pumps that consistently complain of poor service, poor quality, numerous repairs, even a report of one previous fire. It appears that this company is doing nothing to stand behind their products and correct serious problems.
Published: November 12, 2016
I had an XV20i heat pump installed with a Tam 8 air handler and the top of
I had an XV20i heat pump installed with a Tam 8 air handler and the top of the line thermostat. This was a $12,000 purchase. The unit was installed two and a half years ago. Ive had nothing but continual and still ongoing problems. My installing dealer went out of business so Ive had to pay for labor during a time the labor should have been covered under warranty. To date Ive paid $1,000 in labor charges since installation, not to mention the constant headaches with the unit being down. Trane did refund me approximately $280.00 in labor charges a few months back. However, when I was offered that amount I expressed my displeasure with the amount and was told take it or leave it. When my dealer went out of business, I contacted Trane customer service asking what I should do and if there were any dealers in my area that knew how to work on these newer units. I was given a list of dealers (which I kept).Every dealer I called on the list told me they didnt service my area. So I was on my own. I called a local Trane dealer out of the phone book. He was very honest and told me his company didnt service these type of units due to their complexity. He referred me to another dealer. I was told this dealer sells a lot of high-end equipment and they know what they’re doing. The dealer I was referred to has been to my house 4 times since April 2016, just as recent as 3 days ago.As Im writing this review my unit is down again. On their first service run I was told my outside unit need a software upgrade to 2.0 and a new personality module which I paid them to install. The unit ran fine during the summer, but now that its cold problems have returned, and as I stated it is down again. This unit is clearly a LEMON. Since it obviously cant be repaired correctly, I want Trane to furnish me a new unit installed. I have a stack of work orders, which I previously submitted to Trane. Of course I have even more now.
Published: June 10, 2020
Trane XR15. Terrible Unit. My unit was installed in August of 2018 - bigges
Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.
Published: July 29, 2015
I am actively seeking a Florida class action attorney to represent me and t
I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.Unbeknownst to me, this 10-year limited warranty coverage required ONLINE REGISTRATION WITHIN 60 DAYS, or became invalid, and was reduced by 50% to a mere 5-year base warranty. The online registration had to be done via a TRANE company website. However, I was not told to register the serial numbers, or I would lose my warranty coverage. But, the dealer, who would be clearly advantaged by this reduced coverage, knew about it for certain, as the policy started 4 years prior in 2009.My AC system is now 2 years old and I learned quite by accident, that I had lost my warranty coverage because it was not registered online before Day 61 on the TRANE website. I then contacted the dealer by phone and email and filed a request with TRANE to get my original 10-year limited warranty (which I paid for) re-instated. After two weeks of email, calls and postings on Facebook with the TRANE Corporation, I was finally told this week by phone by Cierra **, Trane Escalations Supervisor, that Trane respectfully decline[s] participation to change your warranty terms to 10 yrs. On behalf of Trane Inc. I do apologize for any inconvenience this has caused and appreciate the time you took to make us aware of your concerns. Thus my 10-year limited warranty is now invalid and I am left with only 5 years.I believe that this is warranty fraud and may also violate the Florida Deceptive and Unfair Trade Practices Act (DUTPA), and likely constitutes bad faith on the part of Trane, and the installing dealer, who should have registered the serial numbers on the day of the install, just as a LEXUS dealer would register your VIN with LEXUS when they sell you a car. Please note that this required 60-day online registration policy is an advantage to ANY UNSCRUPULOUS HVAC dealer, and a huge DISADVANTAGE to most consumers, including the blind, handicapped, mentally challenged, poor people with limited or no Internet access, out of town property owners, etc. I am appalled at TRANEs response to this sincere and genuine effort on my part to restore my original 10-year warranty coverage. I believe that it is possible that HUNDREDS of consumers fall victim to this disappearing warranty coverage policy, but I am only asking for your help to restore my original warranty. However, it is worth noting that TRANE could solve this problem tomorrow by REQUIRING that ALL FLORIDA DEALERS register the serial numbers of their system on the date of installation.Meanwhile, I believe the damages in the loss of 5 years of warranty coverage is about $3000, if not more. I have contacted an HVAC warranty services company to find out the actual cost to restore similar warranty coverage. I doubt that any other local dealer will issue extended warranty coverage on my system, as it is now 2 years 4 months old. ANY HELP YOU CAN PROVIDE IS APPRECIATED. I HAVE LOTS OF DOCUMENTATION I CAN SHARE, INCLUDING THE ORIGINAL SALES QUOTE, INVOICE, AND MANY EMAIL TO TRANE AND LIBERTY AIR.
Published: September 6, 2017
On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler in
On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.
Published: June 24, 2020
My rating is for the heating and air conditioning company whom we purchased
My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.
Published: January 29, 2021
In 2015 I purchased a Trane XL 20 heat pump system with variable speed air
In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was normal. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.After about 3 years I awoke one morning to an error on the thermostat and no A/C. Service man checked unit and said the wire tie holding a piece of foam insulation around one of the lines inside the outdoor unit to keep two copper lines from chafing, had rubbed a hole through one of the lines and caused the failure. He took pictures and noted it on the service report. I contacted TRANE, as to me, this was a factory flaw in the wire tie placement. TRANE requested documentation which I provided. They rejected the claim and I was out almost $1000.00 to repair the unit. As far as efficiency goes, the unit has lowered my over all electricity bill. Also the filters for the air handler state that they are 4 inch filters but in actuality they are 3.75 inch. As such filters purchased on the open market do not fit and requires one to buy them from a TRANE installer or dealer.
Published: December 10, 2015
So recently, i purchased a couple Trane air conditioning units for the home
So recently, i purchased a couple Trane air conditioning units for the home. I was downstairs testing the home for the new winter in our new home and noticed that one of our current furnaces that came with the duplex was failing to fire. Not only is this a fire hazard, but it means it could be a cold winter for our upper tenant. I examined both units and they both appeared worn and used and the other one was likely going to fail. I went to Trane.com and found a unit that I really wanted. Ended up with the XL95. They were a little pricey, I'll be honest. But their multi-speed blower, auto mode for the fan motor, and super high efficiency has been amazing so far. We've had them for a few months and Wisconsin is just starting to get cold. I got the home down to 60 degrees and wanted to see how quickly I could get the home warmed up to 70 degrees. Took me 10 minutes to get us there and maintain that temperature. Overall, I am overly satisfied with these units and my tenants will be as well.
Published: August 16, 2019
My home in SW Florida was built in 1967. Any HVAC system will have a challe
My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.General maintenance is easy and I am diligent about keeping the outside unit clean. I use a spray bottle with watered down Dawn dish soap and a garden hose. I regularly clear the drain pipe with my shop vac. I had a routine check-up recently from my home maintenance provider (HomeTech - I highly recommend) and asked the tech why cold air is blowing out of the crevices around the maintenance doors and bolts on my air handler. Plain and simple, it is a design flaw. He said he sees it all the time on Trane units.I called Trane to find out if there was a replacement part for the casing or a recommended remedy. It was a runaround... All they would tell me is to call my dealer to evaluate the problem. That would cost me $119 for somebody to come out and say, “yep, there’s cold air leaking from the air handler into your garage. Ill call Trane and get back to you.” Parts are covered, but there was no evidence of parts available. Please! My solution was Gorilla tape and bubble wrap to cut down the loss of cold air. It worked, but it really shouldn’t be so difficult to get a straight answer and a fair solution. I paid a lot of money for my AC system. I didn’t expect to be patching it myself.There is a lot of room for improvement.
Published: November 10, 2011
We purchased and had installed, a Trane 15 Seer heat pump unit in October 2
We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.
Published: June 12, 2020
Trane delivers a remarkable product. Having a trained professional to insta
Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.
Published: February 21, 2022
I just read 2 recent reviews that are my story!!! Omg! If someone wants to
I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!
Published: November 17, 2020
We own a 5 year old Trane HVAC system that came with a 10 year warranty. It
We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. Its FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.
Published: September 15, 2019
I purchased a new air conditioner to replace a 18 year old one. They basica
I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.After taking it apart they noticed that the fan blade was bent! There is NO way it bent on its own underneath the cover so I know it was that way from the beginning. They said since I did not get the extended warranty it would cost 400 dollars to get a new blade. I said it was like that from the day they installed it. They did not care. I called trane and they said since I did not get the extended warranty it was not covered. I said, Wait a minute, you sold me a defective air conditioner and you will not stand behind.. They said, NO.. So I am done with trane. Had to replace my trane furnace a few years back, went with Lennox!!
Published: March 3, 2015
When I bought my house it still had the original Trane unit and it lasted 1
When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.
Published: September 14, 2021
I had a contractor installed a new furnace yesterday, went to Tranes websit
I had a contractor installed a new furnace yesterday, went to Tranes website today to complete the registration, its website does not allow me to enter series number or model number. The registration page design is a piece of junk. So I called customer service instead, it is funny that the rep asked me to repeat my address, phone number, model number, serial number, email address ... everything 2 to 3 times. I spent ONE hour to complete the registration, it should take 5 minutes to do this online with other companys products.
Published: March 16, 2016
Im compelled to write my review about my experience with Trane and their au
Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.
Published: June 23, 2021
We purchased a new Trane heat and air system for our home nearly a year ago
We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!
Published: June 25, 2013
In 2001, we built our house and went with top of the line Trane heat pumps,
In 2001, we built our house and went with top of the line Trane heat pumps, two of them. In 2004, hurricane Ivan came in and took our house. In 2005, we rebuilt and had the same units installed, Trane heat pumps with the UV filter system 14xl. Well in 2007, the 3.5-ton unit went out. We called the company that installed both units, Mooneyham Heating and Air in Milton, FL. They came out and told us the coil was no good and needed to be replaced. It would cost us $1,500. We told them it is under warranty. They said, “Let us check on that and we will get back to you.” Well, several days go by and no call back, so I called them and they said, “Sorry for not getting back to you but we have been really slammed.” I told them, “Well, I would like to have A/C again.” It is 90 + outside. They told me that Trane would only cover the coil under warranty and we would have to pay the labor. I said, “Can I have their phone number?” So I called Trane in South Florida. After two days of the dog chasing its tail, they got back to me and told me over a 3-way call with Trane and Mooneyham that Trane would be paying parts and labor to Mooneyham. I said, “Great, when can I have my A/C back?” Well, that’s another issue. The coils are on backorder. I said, “What? It could take up to three weeks to get you one sent in the mail.” I told them that is not going to work, so I called our local district and they have one on the shelf, 6 miles from me. So I called Trane back and told them there is one on the shelf at this place, call them and I will go and pick it up for Mooneyham. “We can’t do that, sir. It has to come from us.” I know the system is out again and they will not fix under the warranty agreement and the other unit just went out for the same thing. So I have two units not working and no A/C in 90+ weather. I guess their slogan is incorrect - Its hard to stop a Trane. Well, everything I have seen on this form and other Trane units are junk and overpriced. It was our first and last and I will be turning this over to our lawyer.
Published: June 18, 2020
Dual system installed Feb 2014, cut my electric bill in half! My HVAC died
Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).
Published: December 20, 2019
On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR
On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. Its durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week. When I called Trane customer service they told me last time they had such problem in August 2016. They advised me to tell my dealer to send unit back to distributor and get a new one. No warranty claims. No invoices for product and parts installation. My system did not pass city inspection because they did not put hurricane pad for elevation. I refuse to have Trane without Climatuff compressor. I am a widow living on VA pension and can not afford to pay for future repairs. I need second opinion from another Trane dealer and resolve this situation as soon as possible because it is affect my health.
Published: October 1, 2014
Trane dealers refuse to offer us an extended warranty on our equipment, but
Trane dealers refuse to offer us an extended warranty on our equipment, but from what I just read on the Trane website, Renewal is at the sole option of Trane Standard Warranty Company. So, which is it? Why are we getting the run around? Apparently, you can pick and choose whomever you want to offer warranties to? Why not just be honest on the Trane website and save the consumer a lot of grief? Dorothy ** with Customer Service was nothing but extremely rude to my husband today (10/01/14) as all we are trying to do is get an extended warranty for our furnace and air conditioning unit and we have received nothing but grief. We were told authorized dealers apparently can choose whether or not to offer extended warranties, so we are between a rock and hard place as dealers that are close enough to service us - will not offer us an extended warranty - aka no one will take our money and now I realize its actually up to Trane - weve been lied to. Do you actually even extend warranties? Trane says that there is nothing they can do so I guess after 5 years - we are on our own - even if we want to pay for an extended warranty? Apparently, Trane cares nothing about their reputation or the customer b/c these sites are currently FULL of complaints. My husband and I have been working to get this accomplished for months now (expires 10/04/14). According to the Trane website, the independent Trane dealer is committed to the best customer satisfaction - I assume your home office is as well. This cannot be farther from the truth as no one is willing to assist us. In addition, my husband and I have to take very valuable time out of our days to deal with this - which bewilders us both considering you are committed to the best customer satisfaction and all. Just like they say... Nothing runs from a customer like a Trane...
Published: January 24, 2018
I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that
I bought this house that had two XR14 4-1/2 ton Trane Split heat pumps that were installed in 2010. The first major issue was April 2017. The coil in the air handler corroded from dissimilar metal corrosion. $3000 later for a Trane Parent American Standard Air Handler. July 2017 same thing happened. The repair guy put in $400 worth of super seal to get us through so they would not have to replace the other air handler in the attic. Nov 2017 it died. $6500 for an American Standard split Heat pump replacement. Jan 2018 the original Trane Condensing unit GE ECM condensing fan motor failed is been warm so researching why Trane would use a variable speed motor in an application where the whole unit is a single speed and the condensing fan runs at single speed.The main difference (Wholesale $600) vs a $150 + $10 capacitor connected to your T1 & T2 terminals. My AC guy said that the wont get a computer code when the fan fails again. Im like DUHHHH! The compressor was running and the fan stopped. Thats how I know it failed. Why would I need a computer to tell me the P.O.S. TRANE unit has failed. I am not expecting much better out of the American Standard. I am sure they are all made in the same place with different labels slapped on them. I know some of the cheaper brands do the same thing from a rental property where my 12 SEER unit ran for over 20 years. Doesnt Take much to stop a Trane but it sure takes an act of God to get the parts for them.
Published: February 11, 2019
Bought a Trane 15 months and had several issues with the unit. We use LP fo
Bought a Trane 15 months and had several issues with the unit. We use LP for the heat, the company installed a natural gas unit. Unit quit cooling and the repair company said it was a leak in the evaporator coil. Price to repair $212.50. Unit cooled for a couple days and they came back out and said the condenser coil had a leak. Price to repair $999.00. This is the worst company and I recommend buying a Goodman over this crap. Called Trane and they did not want to do anything but offer some help on the 999.00 bill. STAY AWAY FROM TRANE!!!
Published: July 28, 2016
We installed 2 new air conditioner units the end of January 2015. We paid o
We installed 2 new air conditioner units the end of January 2015. We paid over $12,000 for the new units and installation. In a service inspection performed June 2016 it was found one of the coils in one of the units was leaking refrigerant. The cost to repair this was $1028.32. Per Trane/American Standard even though the units were only 18 months old they would not cover the repair under warranty. The company that serviced them said they have seen several of their new units fail the same way as ours. I would not recommend their product to anyone at this point. They dont stand by their products.