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Trane Appliances
Trane Appliances

Trane Appliances

Trane is a world leader in air conditioning systems, services and solutions. Trane helps customers succeed by providing innovative solutions that optimize indoor environments through a broad portfolio of energy efficient heating, ventilating and air conditioning systems, building, contracting and energy services, parts support and advanced controls for homes and commercial buildings.





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Trane Appliances


Product Reviews:

I had a contractor installed a new furnace yesterday, went to Tranes websit
I had a contractor installed a new furnace yesterday, went to Tranes website today to complete the registration, its website does not allow me to enter series number or model number. The registration page design is a piece of junk. So I called customer service instead, it is funny that the rep asked me to repeat my address, phone number, model number, serial number, email address ... everything 2 to 3 times. I spent ONE hour to complete the registration, it should take 5 minutes to do this online with other companys products.
Published: September 14, 2021
David of Streamwood, IL
Source: consumeraffairs.com

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt
I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.
Published: October 9, 2011
Keith of Puyallup, WA
Source: consumeraffairs.com

I purchased a brand new furnace air conditioner from Apollo H&C in 2002
I purchased a brand new furnace air conditioner from Apollo H&C in 2002 and within weeks was having issues. This went on for over a year and the installation company, Apollo, replaced nearly every part in the furnace and it STILL wasnt right. Finally, they replaced the furnace with a brand new one and that one began having issues. Here it is 12 years later and I am still dealing with a product that I would NEVER recommend to my worst enemy. Not only did they install a lemon of a furnace TWICE, but I was told the furnace was too small for my home & the A/C was too large. The A/C blows out every year when we first turn it on and has to have a part replaced nearly every year. STAY AWAY FROM TRANE & APOLLO HEATING & COOLING IN S.C.S., MICHIGAN.
Published: July 8, 2014
Sheryl of Ray Twp, MI
Source: consumeraffairs.com

10 years ago we had a Trane heat pump and indoor unit installed, we didnt b
10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.
Published: June 27, 2020
Hergie's Google of Flower Mound, TX
Source: consumeraffairs.com

We have 11 Trane furnaces installed in a house built 7 years ago. We have r
We have 11 Trane furnaces installed in a house built 7 years ago. We have replaced 5 evaporator coils and now have another one we have to replace. The excuse we hear is that this was a manufacturing problem where copper was used instead of aluminum. There are tons of problems itemized on the internet related to quality problems. Every time we replace one, it costs $1,300 and all we get are excuses. Ill tell whoever will listen that they should not buy Trane products. I have never had a problem with any furnaces in any home we have ever lived in, which has been two previous homes (one for 10 years and another for 27 years). No interest from anyone from Trane to provide any assistance or demonstrate any interest in helping to reduce the cost and accept responsibility for faulty engineering design. Im actually surprised that there has not been a class action lawsuit filed since it is common knowledge that there was a major engineering design flaw.
Published: June 12, 2013
Jerry of Dallas, TX
Source: consumeraffairs.com

We replaced our Amana heat pump, which was undersized, with a Trane. While
We replaced our Amana heat pump, which was undersized, with a Trane. While the Trane works, it is so noisy. It keeps me up at night. It wakes me up at night. I cant hear my tv when its running. It sounds like a D9 Cat working hard. Trane sends out a rep who says its within company standards. Im at my wits end with this Trane heat pump. What can I do. We cant afford another 13000.00 to replace the Trane.
Published: February 23, 2017
Debbie of Qualicum Beach, BC
Source: consumeraffairs.com

I purchased a Trane air conditioner in March 2015 and an extended warranty.
I purchased a Trane air conditioner in March 2015 and an extended warranty. My ac broke last night August 15, its very hot in Florida in August. I called the company that the extended warranty is with and was told the tech had the night off and wouldnt be able to help me until after 2 pm the next day. What kind of service is that? I purchased Trane and paid more money because I wanted something that would last not break down 5 months later.
Published: August 16, 2015
nury of Plantation, FL
Source: consumeraffairs.com

I purchased a 1-1/2 ton and a 5 ton Trane model 4ttR HVAC condenser and air
I purchased a 1-1/2 ton and a 5 ton Trane model 4ttR HVAC condenser and air handler, in November 2011 for my 2-zone Florida home. The units have functioned free of significant problems until about 2 weeks ago (Nov 2015) when the smaller unit burned out the fan motor, and then a week later when the compressor in the 5 ton unit suffered a leak. Both parts were replaced under the manufacturer 10-year parts warranty -- but watch out, because the light you see at the end of the tunnel is another train -- being the labor costs which exceeded $1,000 combined. This is an out-of-pocket expense not covered by the parts warranty. Though I am grateful for the parts warranty, having to spend this much on labor costs to repair 2 separate units that are only 4 years old, is simply not something I would have expected from a product advertised to be built like a train. I paid almost $9,000 for the new units before applying the state energy rebates, and for this price I think I had a right to expect they would operate, free of major malfunction for at least 5 - 7 years before needing major parts replacements. At this rate, I am very concerned that the units wont ever make it to 10 years before they completely fall apart. These Trane units replaced an older model (different manufacturer) that lasted about 16 years. When the time comes to replace it, you can be sure I wont be riding with this Trane again.P.S. -- I asked my installer if they could contact Trane on my behalf for some dispensation, and they politely said they would never get anywhere with that since they are a dealer; instead they suggested that I, as the end-user/consumer contact Trane directly to see if they might assist with some of the labor costs -- after all, mine was not an isolated instance of one bad unit, but rather two units suffering major parts failures within a couple of weeks of each other; however after reading reviews of other folks who had contacted Trane, it seemed very much like it would be a waste of my time, particularly in view of the reaction I got from my dealer, so I chose to just suck it up. But neither will I be a repeat buyer when the time comes. Fool me once, shame on you; fool me twice, shame on me.
Published: November 10, 2015
jay of Boynton Beach, FL
Source: consumeraffairs.com

Never any problem or issues since 2014. Quiet, works well, great contractor
Never any problem or issues since 2014. Quiet, works well, great contractor. Good experience. Replaced an older unit that was noisy and could not keep up. Liked my contractor, explained things well, worth the cost, recommend.
Published: January 30, 2019
Monty Effingham, SC
Source: consumeraffairs.com

Our unit isnt 2 years old yet and the coil is leaking. They have no idea wh
Our unit isnt 2 years old yet and the coil is leaking. They have no idea when the warranty part will be in. We paid $554 to have them come out, they tried to fix it to hold it over until the parts came in but it lasted 24 hours. Now we have to pay for a part that isnt covered under the warranty. The slogan Nothing stops a Trane is true. A Trane stops a Trane HVAC. Very dissatisfied. We went with Trane thinking it would last longer and have no problems.
Published: August 17, 2021
Rhonda of Moyock, NC
Source: consumeraffairs.com

We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit
We bought a Trane heatpump/a/c unit in January of 2019. A valve in the unit failed in less than a year. Although the specific valve was covered under their limited warranty, the parts that are associated with the repair for this specific problem werent covered. Even though our installer did not bill up for labor, we still had a bill of $1033 for a unit less than a year old! As it turns out, there was a class action lawsuit over that same valve for units purchased from 2014-2018. Apparently, they havent solved the valve problem, but cleverly, specifically now list those very parts as excluded under the warranty. Never buy a Trane, they dont stand behind their product and apparently dont test it well, either, even though it states that they do on their website.
Published: February 3, 2020
Bonnie of Scottsdale, AZ
Source: consumeraffairs.com

I have purchased several TRANE HVAC units over the years, as have my family
I have purchased several TRANE HVAC units over the years, as have my family. I have 2 new units 2.5 years old, in March, I was told the evaporator coil was broken and all the refrigerant had leaked out. I have maintained my units as recommended, even bought new Freon lines to avoid the whole leak scandal. TRANE did replace the part and paid 1/2 of the labor which was $1200. A month later, 2 capacitor motors are broken--on these 2.5 year old units. Customer service staff are robots that keep repeating they will not honor labor assistance but one time, they have no desire to discuss doing right by the customer nor will they allow you to speak to anyone in upper management that may actually care. NEVER BUYING A TRANE AGAIN.
Published: June 18, 2020
eman of Augusta, GA
Source: consumeraffairs.com

Dual system installed Feb 2014, cut my electric bill in half! My HVAC died
Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).
Published: June 18, 2020
Tom of Benton, PA
Source: consumeraffairs.com

After having over a hundred TRANE HVAC units installed by ZIRO and distribu
After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.
Published: April 13, 2017
Dennis of Dubrovnik, Other
Source: consumeraffairs.com

We replaced our entire HVAC system in 2008 with a Trane heat pump and gas f
We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and wont even buy from a HVAC company that sells Trane.
Published: August 29, 2018
Rob of Ballwin, MO
Source: consumeraffairs.com

We had a Trane heat pump installed 3 years ago. Even though it is still und
We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.
Published: March 25, 2016
Rene of Festus, MO
Source: consumeraffairs.com

My first Trane unit lasted a little over 10 years but bought a new one back
My first Trane unit lasted a little over 10 years but bought a new one back in 2017 which has been a constant drain on my wallet. The furnace part seems to be OK but the AC part is worthless. Even though its still under warranty (parts only) am not sure if I am going to get it fixed. Installed a couple of window unit last year when it was broke down and am think about just using the very cheap window units all summer. Folks save your money and stay away from Trane.
Published: May 17, 2020
Glenwood of Beaufort, NC
Source: consumeraffairs.com

My HVAC service man has just left after sharing the good news that yet anot
My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldnt you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!
Published: February 4, 2014
Gary of Bat Cave, NC
Source: consumeraffairs.com

I own my own home now for 20 yrs. The builders a/c was not to my liking, to
I own my own home now for 20 yrs. The builders a/c was not to my liking, to many breakdowns, so I had a Trane installed. I now have it over 10 yrs and have not had one service call except for the yearly maintenance service to keep it running at maximum precision. The outside unit surprisingly, runs quietly, even after 10 1/2 yrs. If and when I have to replace my present A/C, I would definitely get a Trane a/c again.
Published: June 19, 2020
Fran of Spring Hill, Florida
Source: consumeraffairs.com

We own a 5 year old Trane HVAC system that came with a 10 year warranty. It
We own a 5 year old Trane HVAC system that came with a 10 year warranty. It just required a $1400 repair which the repair technician indicated was a design flaw/manufacturer defect. I created a case with Trane requesting reimbursement and their response was a quite dismissive form letter denying any responsibility for their faulty system. Check out their Facebook page before purchasing a Trane product. Its FULL of similar complaints from other disgruntled consumers. I intend to file more formal complaints.
Published: November 17, 2020
Mary of West River, MD
Source: consumeraffairs.com

I bought this unit from an online dealer. Had it installed by a licensed te
I bought this unit from an online dealer. Had it installed by a licensed technician. Ran great for 3 days. In heat mode the coil caused the electrical panel to condensate, shorting out the control panel. Trane says because it was not installed by one of their DEALERS the warranty was null and void. I am very dissatisfied with this product and will tell everyone I know how Trane will not address the problems with their design flaws.
Published: April 29, 2015
robert of Bonaire, GA
Source: consumeraffairs.com

Installed entire new Trane AC and furnace 16 months ago and the compressor
Installed entire new Trane AC and furnace 16 months ago and the compressor has failed. Trane will cover the parts, but the representative is trying to charge $560 + Puron for repair. I also have been paying $150 a year for 2 Preventative maintenance since the system was installed, trying to be proactive and keep my unit functioning. Contacted Trane Consumer relations and never was called back. Contacted Trane DSO manager for Florida and was never called back. Apparently it does not matter that you spent $7000. You only get a year of functionality and Trane does not stand behind their product. DO NOT BUY A TRANE! Spend less money and buy a Goodman.
Published: July 7, 2014
Nancy of Melbourne, FL
Source: consumeraffairs.com

18 month old Trane blower motor ECM module defective furnace shut down on c
18 month old Trane blower motor ECM module defective furnace shut down on coldest day of year and no parts available, took a week to get the part and it was defective also. Another week called Trane, they could care less about your problem. If I live here long enough will never replace anything with a Trane.
Published: January 19, 2017
anthony of La Grange, KY
Source: consumeraffairs.com

I am a HVAC service provider. I have a customer with a 3 yr old Trane unit
I am a HVAC service provider. I have a customer with a 3 yr old Trane unit under warranty. I ordered a replacement part under warranty. The part came in. I went to pick it up with the failed part at the local Trane supply in Chesterfield, Virginia and was told I still had to pay for a warranty part and would be reimburse later. They are fooling themselves if they believe that they have the best product and are engaging in false advertising when they say nothing can stop a Trane. The failure rate of their units are the worst in the industry.
Published: November 14, 2018
Edward of Disputanta, VA
Source: consumeraffairs.com

Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to repl
Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.
Published: March 13, 2018
John of Ormond Beach, FL
Source: consumeraffairs.com

Even though I have had my current systems for only three years, I am very h
Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.
Published: June 11, 2020
Edwin of Pinehurst, NC
Source: consumeraffairs.com

I just read 2 recent reviews that are my story!!! Omg! If someone wants to
I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!
Published: February 21, 2022
Heather of Burleson, TX
Source: consumeraffairs.com

We use Trane HVAC equipment on our job sites at the Company I work for. The
We use Trane HVAC equipment on our job sites at the Company I work for. They are great, we have no complaints about the equipment. I would highly recommend them. We do a lot of work for the Federal Government replacing older units in VA Buildings and Hospitals. On the State side we also install Trane equipment in Schools, Police Stations and Libraries.
Published: June 17, 2020
Sue of Pembroke, MA
Source: consumeraffairs.com

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date o
Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasnt working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit. Installer had to provide photos of the bad valve before Trane would send new valve. It took a week for Trane to send the valve which was the wrong part. Installer had to contact Trane again to get the correct valve. The new valve is now faulty. Installer has been out 4 times now, says I have to contact Trane and get them to resolve the matter. Installer said Trane has been aware of the faulty parts for 2 years. Buyer Beware. Dont purchase a Trane. I paid $5,992 for the unit and feel I was robbed.
Published: September 21, 2015
Patrick of Mobile, AL
Source: consumeraffairs.com

I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00.
I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00. In 2001, the reversing valve failed and I was given the option to replace just the valve (not recommended by the technician) at a cost of $500 or replace the entire outside compressor unit at a cost of $1450. I chose the latter. In 2009, the compressor burned out due to a refrigerant leak. I had the compressor replaced, lines flushed of any dirt or debris, tested for acid contamination and recharged at a cost of $1600.00. The new compressor burned out after 3 weeks. So far I have $8650.00 in this heat pump and it still does not work properly. In my opinion, Trane products are poorly made, of inferior quality and they rely on advertising and their reputation from 15-20 years ago for sales today. I cannot recommend anybody buy this overpriced junk.
Published: February 9, 2012
Robert of Dallas, NC
Source: consumeraffairs.com

Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Condit
Trane XB14 Weathertron. I purchased a brand new Trane 3T-15 Seer Air Conditioning/Heat Pump Unit from a reputable company who recommended this unit and completed the install May 2011. Ive been with this A/C company since I moved to Florida 18 years ago, so I trusted their recommendation. I was told Trane was the top of the line and worth paying more to have the best, peace of mind, 10 year warranty if registered within 60 days, etc. Its been nothing but a costly nightmare once the 5 year mark was reached and the 10 year warranty ended up NOT being what was sold to me. Even though the company has been good about some of the items that were supposed to be 10 years, they have haggled with me and TRANE over what is actually covered on the warranty and the period of time. CRAZY! CRAZY!With this major purchase, you would expect to get more than 5 years out of a system without spending additional major $$$. The following are my repairs/replacements since May 2016 to date: EFC control board, capacitor, condenser coil (plus R410 to replace what was lost), another trip to fix a R410 leak as a result of when the condenser coil was replaced, replaced entire circuit board, new blower relay, and thermometer all within a 3 year period. Keep in mind, that not only do you pay for labor to install the warranted item, each visit is a service/diagnostics fee.Today, my system runs constantly causing very high energy bills because the A/C simply cant keep up with the outside temps -- called for service and after diagnosing the units for 1.5 hours, they tell me they cant find anything wrong. The AC Guy told me that they just dont make Trane Units like they used to!! Im very disappointed in Trane products, I wish I would have read these reviews before taking the recommendation of a company I trust, and certainly dont recommend purchasing a TRANE to anyone. Very Disappointed!
Published: June 24, 2019
Dianne of Ormond Beach, FL
Source: consumeraffairs.com

Trane dealers refuse to offer us an extended warranty on our equipment, but
Trane dealers refuse to offer us an extended warranty on our equipment, but from what I just read on the Trane website, Renewal is at the sole option of Trane Standard Warranty Company. So, which is it? Why are we getting the run around? Apparently, you can pick and choose whomever you want to offer warranties to? Why not just be honest on the Trane website and save the consumer a lot of grief? Dorothy ** with Customer Service was nothing but extremely rude to my husband today (10/01/14) as all we are trying to do is get an extended warranty for our furnace and air conditioning unit and we have received nothing but grief. We were told authorized dealers apparently can choose whether or not to offer extended warranties, so we are between a rock and hard place as dealers that are close enough to service us - will not offer us an extended warranty - aka no one will take our money and now I realize its actually up to Trane - weve been lied to. Do you actually even extend warranties? Trane says that there is nothing they can do so I guess after 5 years - we are on our own - even if we want to pay for an extended warranty? Apparently, Trane cares nothing about their reputation or the customer b/c these sites are currently FULL of complaints. My husband and I have been working to get this accomplished for months now (expires 10/04/14). According to the Trane website, the independent Trane dealer is committed to the best customer satisfaction - I assume your home office is as well. This cannot be farther from the truth as no one is willing to assist us. In addition, my husband and I have to take very valuable time out of our days to deal with this - which bewilders us both considering you are committed to the best customer satisfaction and all. Just like they say... Nothing runs from a customer like a Trane...
Published: October 1, 2014
Barbara of Milan, IN
Source: consumeraffairs.com

The old Carrier unit (installed in the mid 80s) finally died three years ag
The old Carrier unit (installed in the mid 80s) finally died three years ago. Since I retired from Trane after 25+ years I wanted a Trane heat pump. Every winter since it was installed we have had Dirty Sock Syndrome. It makes the entire house smell just like dirty socks. Never had this issue with the Carrier unit all those years. The Trane dealer cleans the unit and the smell goes away till the next winter. However, my dealer is now saying if this next cleaning doesnt work we should look into purchasing and installing ultra violet lighting to kill the bacteria. Why doesnt Trane assume responsibility for the problem?
Published: December 20, 2019
Kenneth of Fort Mill, SC
Source: consumeraffairs.com

I purchased a home in September 2012 and learned that the A/C unit was not
I purchased a home in September 2012 and learned that the A/C unit was not working (found out on the day I closed). I advised seller that I would not move forward with purchase if I had to replace a major appliance like an A/C unit. Seller agreed to replace and I agreed to replace furnace portion of package to avoid a greater cost should the furnace not work. I started noticing the A/C heating up at certain parts of the day and thought I needed to readjust thermostat. After several days of increasing temperatures during the day I decided to call a service technician only to learn that I had no refrigerant in my system. Further investigation showed a leak in the coil. I called the company who installed and they said the part was no longer under warranty and that the warranty was only for 1 year. I decided to call the service technician back and advised him what the installing company said and he advised me that the part that is not working is under warranty and that Trane is aware of the defect with the type coils they use. So the part was definitely under warranty. It turns out that the Tech was correct and Trane provided the coil at no charge, however, I was stuck with a $575.00 labor charge for a unit that is only 2 years, 10 months old. While I am pleased with the work that the Tech did on the unit and how quickly he came to repair and how thoroughly he cleaned up the area after he completed the work, I immediately changed my servicing company. If Trane is aware of this defect, why are they allowed to keep selling a piece of equipment (part) that is obviously defective when they know it is going to fail? While they do not make money off selling the part it still costs consumers labor cost - in my case, $575.00. My dissatisfied rating is because Trane knowingly sells this defective merchandise that would cost consumers huge labor costs in such a short time. How can they do this?
Published: July 18, 2015
Marche of Greensboro, NC
Source: consumeraffairs.com

After repairing heat pump in our rental townhouse (3 compressors and fan) a
After repairing heat pump in our rental townhouse (3 compressors and fan) and replaced switch on gas pack and now heat pump quit which both installed in 2006 with new home, we will never consider Trane equipment again. I will do my best to alert friends and family of the poor quality that Trane delivers.
Published: August 13, 2013
Bob of Grimesland, NC
Source: consumeraffairs.com

I had a Trane Heat Pump installed January 2014. Initially it was quiet and
I had a Trane Heat Pump installed January 2014. Initially it was quiet and shut off the same... quietly. Because the compressor is close to my living room wall and the handler is up in the bedroom attic, this issue is quite important to me. The air-handler revs up and pulsates before the unit kicks on and then since it is a two-stage unit, it does the same when it shuts off. Its very annoying when I am trying to sleep at night. The outside unit which is located on the ground outside the living room runs quietly enough until it shuts off. It shuts off very hard and very abruptly causing the metal unit to sound like someone just hit it real hard with a rubber mallet. And then it continues to vibrate probably due to the fact that the metal that is used is so thin it cannot absorb it, I am guessing. Ive heard it go off half way down the block when I am out front. Its kind of startling. I had a routine maintenance check this week and mentioned this to the repair man. He went out and drilled something and it seemed okay but for only two days. Now it is the same as it was before. As far as the air handler, he said that that was its way of talking to the outdoor unit and it was normal. Thats just the way they work he said. All in all, I wish I would not have bought this system. I also will, in the future, deal with a company that takes my concerns seriously and fixes the problem... right. I am stuck with this unit for a while now so I guess I will have to make the best of it... somehow. In the meantime, I plan on calling Trane tomorrow (good luck, huh, from what Ive been reading) to see what might be up. I also will be calling the service company to tell them their fix didnt fix the problem. On the positive side, this system does cool well and my power bills are lower which is a great thing since I live in the desert. However, it is definitely coming at a price... my rest and peace of mind and the peace of my neighbors. Their patio is on the side of where my a/c unit is located.
Published: May 1, 2015
Terry of Chandler, AZ
Source: consumeraffairs.com

I built my house and had an XL16i installed in 2005. Within 6 months there
I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year compressor warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.My service company was kind enough to wire past the defective compressor and now the unit is running on the high level compressor only. It is simply a matter of time before the remaining stage fails. I spoke at length with the Service Techs and both stated this has been a known, ongoing issue with this unit (in the HVAC community they replace these compressors on a regular basis!) and Trane simply ignores its existence... They (Trane) have a stockpile of compressors known to fail, a system (i.e. XL16i) with these ongoing, inherent problems which they refuse to address, and customers are simply stuck with their lemons! Where is a Class-action lawyer when you need them?
Published: April 28, 2016
Ronald of Mineral, VA
Source: consumeraffairs.com

Consumers Original Complaint: No resolution for: Brand new installed on 20
Consumers Original Complaint: No resolution for: Brand new installed on 20 Aug 2020, Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise. We have a Brand New - installed on 20 Aug 2020 - Trane FURNACE (Model# S8X1C100M5PSABA) (Serial# **) making unacceptable unhealthy noise from the Blower Motor and Wheel. Unresolved Trane Corp Customer Complaint Case # **.We contacted the Local Authorized Installer the day after the installation to complain about the noise. On 3 September we sent an e-mail with a formal complaint about the noise. We have had the Local Authorized Installer visit twice and make adjustments to the furnace and adjust the fan speed (lower the speed). It is now set at the lowest possible speed, which as expected, does not adequately cool or heat our house - the system is on all day to achieve a comfortable level of 73 degrees.On 11 September, the 2nd visit, the 2 person service team agreed that the noise coming from the Furnace Blower was not normal and sounded like metal on metal. They reported that information to the Local Authorized Installer Company Headquarters. On 21 September, the Local Authorized Installer informed me that they had ordered a replacement Motor and Blower Wheel. On 23 September the Installer Company confirmed the parts ordered. Today, 29 September, the Local Authorized Installer stated that they would not install new/replacement parts because Trane Corp HQ would not give them credit for the parts or for a replacement system. Moreover, Trane Corp HQ told the Local Authorized Installer that the noise was normal for this model.We live in a split-level house. The Furnace is in the center of the lower level. The metallic sound travels straight up the intake vents and can be heard in all three bedrooms. I measured the sound on app Sound Meter with results of Decibel (DB) ratings of: Average 74 BD, Max 76 DB when the Air-Conditioner is on (Cooling) and Average 65BD, Max 69 DB with just the fan blowing.Unresolved Trane Corp Customer Complaint Case # **: I called Trane Corp customer service department 3 times to request for the Specifications on the Sound Ratings for this model. That office informed me that they do not have that information as they do not have any technical information. I am a senior citizen and a disabled veteran. The noise has elevated my blood pressure and has caused my tinnitus (ringing in the ears) to be a continual headache. No resolution in unacceptable. Please help.Trane Corp Response: 1. Trane Corp refused to honor the warranty to replace the Trane Furnace (Model# S8X1C100M5PSABA) (Serial# **) with - any other model that has an acceptable noise level. 2. Trane Corp refused to publicize the sound ratings of all of their products, even when specifically requested as a matter of public health.3. Trane Corp refused to provide basic technical specifications - so that customers can make an informed purchase.
Published: September 29, 2020
Kyle of Alexandria, VA
Source: consumeraffairs.com

Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked
Built a new home in 2008 and had a TRANE HVAC installed. The AC coil leaked and was repaired within the first year. Now the unit is 8 yrs old and I am told that both the AC coil and the inside attic coil is leaking. Repairs will cost as much as installing a complete system, according to Smiths AC company. Im now shopping for a more reliable brand. Hopefully with American made parts.
Published: September 2, 2016
Larry of Opelousas, LA
Source: consumeraffairs.com

Trane XR15. Terrible Unit. My unit was installed in August of 2018 - bigges
Trane XR15. Terrible Unit. My unit was installed in August of 2018 - biggest mistake I have ever made with a capital purchase. I bought the filtration system for $1500 and that has never worked. I had to buy 6 house air cleaners. I tried to return the unit after 1 year because it had NO dust whatsoever on it but they refused. The heating works just fine. The a/c is a constant nightmare. It just never cools except at night when the temperature goes down. I am out $10,000 and I am going to have to replace this unit because it is absolute junk. I keep having repair come out who find nothing wrong with the unit. So they have disconnected the $1500 air filtration system to see if this will help with cooling the air. I think I am going to call a couple of attorneys and see if they can help me to get a new unit ---- not from Trane but make Trane pay.
Published: June 10, 2020
Victoria of Wilmington, NC
Source: consumeraffairs.com

For our home we have purchased two Trane Air conditioners in last seven yea
For our home we have purchased two Trane Air conditioners in last seven years. First one lasted only 5 years and I had replaced with another Trane Unit for upstairs bedrooms. It was big mistake. Second unit was installed on March 15, 2014. Annual maintenance contract was signed with installer. In last week of July 2015 AC compressor stop working. We have to sleep on the floor downstairs until new compressor was installed on August 3, 2015. July August are hottest months in Georgia. In April 2016, our air conditioner stop working again. Tech person diagnosed that indoor coil was leaking and it was replaced. Again in August 2016, compressor was stop working and we are without air conditioning in our upstairs bedroom for last 3 weeks. We are sleeping again downstairs floor for last 3 weeks.Thank God downstairs Tempstar AC unit still working next to Trane AC Unit for last 35 years without any issues. Now that is manufacture quality which I do not find in Trane Units that I have dealt in last seven years. I have to pay $160.00 for diagnosis. When I contacted Trane customer service at 1 800 945 5884 two weeks about their defective product and ask for replacement unit, I got around. They keep losing my supporting documents and I have to resubmit 4 times on email provided. Finally after two weeks, escalation specialist Jennifer ** contacted me to advise that company policy does not allow to replace unit and I have to spend my own money for labor cost. When I insisted then she offered me $500.00 maximum to repair unit.Any reasonable homeowner expect that their big investment in brand new AC unit would last only two years. Other brand name like my Tempstar still working after 35 years. My conclusion is based on my experience that Trane Units are manufactured poorly and lack quality control. Please do not buy Trane AC products, unless you want nightmare dealing with repair cost, discomfort and hassle with their customer service. The company does not stand by with its products.
Published: August 31, 2016
Jerry of Snellville, GA
Source: consumeraffairs.com

Trane condensing unit. The copper pipe on the condensing unit, due to vibra
Trane condensing unit. The copper pipe on the condensing unit, due to vibration, worn out and caused the refrigerant to leak. There wasnt any protective material around the copper pipe to prevent this problem. Woodson and Bozeman, Inc. Memphis, TN Trane dealer didnt honor the warranty. They didnt stand behind Trane product. I will not buy any Trane product.
Published: July 26, 2012
Tacettin of Southaven, MS
Source: consumeraffairs.com

Moved into our new home and had a new Trane HVAC System installed two-years
Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling a playing card in bike spokes. We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part. After reviewing the Trane limited warranty; it is just that, very limited coverage for their obvious unreliable product. Ive owned several homes in my lifetime and never experienced a near new unit fail in such a short time. This is not the time have our heater breakdown when a historical cold front (single digits) is on us. The Trane model for this issue is 4TGB3F48A1000AA. After reading about similar failures to others, we are researching to locate a more reliable product and company.
Published: January 7, 2014
Robert of Hanover, MD
Source: consumeraffairs.com

On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR
On October 23 2019 Trane dealer from Ormond Beach FL installed Trane® 4TWR4036G1000 XR14 heat pump and Air Handler. According specifications on heat pump it must include Climatuff® compressor. The Climatuff® compressor is the only one Trane uses in its residential systems. Its durable, reliable, and highly efficient. That was the reason I decided to install Trane. My heat pump has a LG compressor. (Number part COM11968). When I ask my dealer why, they just told me they changed it without explanation. I do not know was it a bad unit or installation. They also changed evaporation coils. All in first week. When I called Trane customer service they told me last time they had such problem in August 2016. They advised me to tell my dealer to send unit back to distributor and get a new one. No warranty claims. No invoices for product and parts installation. My system did not pass city inspection because they did not put hurricane pad for elevation. I refuse to have Trane without Climatuff compressor. I am a widow living on VA pension and can not afford to pay for future repairs. I need second opinion from another Trane dealer and resolve this situation as soon as possible because it is affect my health.
Published: December 20, 2019
IRYNA of Palm Coast, FL
Source: consumeraffairs.com

I purchased a new Trane system XL16i May 2015. This May (2016) the unit was
I purchased a new Trane system XL16i May 2015. This May (2016) the unit was not working properly. The company that installed it first said it was the reversing valve that was not operating properly so they had to install another one. Then it still was not working properly and they said it was the compressor now that had to be placed. We have been w/o a/c for over a week now. The installer ordered the compressor from Trane and it will take 5 days to get here another weekend w/o air. I called Trane and was informed that 5 days is their standard shipping. If it was longer they could expedite. I guess you can stop a Trane!!! Terrible customer service from the manufacturer and a 1 year old unit that had two major parts fail within a year!!!
Published: June 9, 2016
Jean of Lewes, DE
Source: consumeraffairs.com

I called TRANE because my TRANE HVAC unit was having problems but working.
I called TRANE because my TRANE HVAC unit was having problems but working. They said the technician will make only a diagnostic. That, last 4 hours!: broke my thermostat, turn off all the system and just run away, left me with 90 temperature inside the house at night. Before, my system was working 78 to 80 (when the technician arrived was 80). Now is totally off. Please do not trust them, more if you have children in this time of the year with this heat wave.
Published: July 11, 2020
Petra of San Antonio, TX
Source: consumeraffairs.com

When we built our new home 13 years ago, we chose a Trane heating and cooli
When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.
Published: June 5, 2020
Marcie of Carpenter, SD
Source: consumeraffairs.com

September 24, 2011, we purchased the entire Trane Duel Fuel System from McC
September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.
Published: January 24, 2013
Michael of Broadlands, VA
Source: consumeraffairs.com

We purchased a Trane HVAC system in 2006 for our new home. The home was not
We purchased a Trane HVAC system in 2006 for our new home. The home was not occupied until mid 2007 so the unit was not in use until then. The air conditioner is XL14i and the gas heater is unit XV90. Since then we have spent well over $2000 in labor costs to keep the unit running. The control board was replaced twice, once in June 2012 and again in March 2013. We came to learn this was due to a design flaw. We have had switches and contacts replaced several times, and are now in the process of having to have the coils replaced. Each time we have had to pay labor costs. We went to Trane and asked for reimbursement of labor for the control boards since it was an obvious design flaw. The same is true of the coils now being replaced. We were flatly turned down the first time, and I am sure we will be turned down again. I have no problem paying labor costs for a part that wears out, but when the problem is design the company should be liable. Take my advice. NEVER buy a Trane. It is a piece of garbage. We have spent several days last summer and this summer with no AC, and this past winter when the heat didnt work because of the control board issue. Fifty eight degrees is not a comfortable temperature in your house. I am angry and disgusted that a company that advertises you cant stop a Trane is so poor at standing behind their product.
Published: July 30, 2013
Donna of Mebane, NC
Source: consumeraffairs.com

When I bought my house it still had the original Trane unit and it lasted 1
When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.
Published: March 3, 2015
Jeremy of Euless, TX
Source: consumeraffairs.com

We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year war
We purchased an American Standard/Trane HVAC unit in 2012 with a 5 year warranty. When they installed our furnace in 2012 they also installed the air conditioning coils but the outdoor unit was not installed until a year later. Therefore, the air conditioning coils were not in use until that time. Our AC failed less than 5 years later and the cause was the air conditioning coils. Not only were we without air conditioning during a record heat wave, we had to pay nearly 1200 in repairs. I have had a very bad experience with the Customer Escalation Department at Trane. They told me that even though the unit was clearly not in use for 5 years, they could not and would not provide any compensation for our costs. We chose American Standard because we thought we were purchasing from a good company who would stand behind their product. We were so wrong!
Published: September 28, 2018
Gail of Dedham, MA
Source: consumeraffairs.com

We have 5 Trane HVAC units and they are 4-5 years old. They have been the s
We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealers service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well. I have written 2 lengthy letters (with all supporting repair bills to support the problems) in May 2012 and one just recently and received no response from Trane, except my wifes persistence reached a Trane employee by phone on the first letter and this employee said Trane would not do anything. I called their Customer Service # a week ago on our 2nd series of problems and waited for over 1 hour with no response and no follow up response from them even though their customer service # takes your information and says they will call back the same or next day. I emailed their Customer Service 3 days ago and no response to that. In short, Trane is a company with serious product quality problems, and per their lack of willingness to service their customers, doesnt value their customers. I would strongly recommend to anyone building a home or replacing your HVAC systems that you not consider Trane.
Published: June 21, 2013
Lynn of Bluffton, SC
Source: consumeraffairs.com

My home in SW Florida was built in 1967. Any HVAC system will have a challe
My home in SW Florida was built in 1967. Any HVAC system will have a challenge keeping up with the humidity and high temps here. My Trane AC system is 6 years old. It performs pretty well for the most part. I use cheap filters that allow the system breath and I replace them every month. Don’t waste money on expensive filters unless you have serious allergies. Thick filters make the AC work harder and will wear out the equipment.General maintenance is easy and I am diligent about keeping the outside unit clean. I use a spray bottle with watered down Dawn dish soap and a garden hose. I regularly clear the drain pipe with my shop vac. I had a routine check-up recently from my home maintenance provider (HomeTech - I highly recommend) and asked the tech why cold air is blowing out of the crevices around the maintenance doors and bolts on my air handler. Plain and simple, it is a design flaw. He said he sees it all the time on Trane units.I called Trane to find out if there was a replacement part for the casing or a recommended remedy. It was a runaround... All they would tell me is to call my dealer to evaluate the problem. That would cost me $119 for somebody to come out and say, “yep, there’s cold air leaking from the air handler into your garage. Ill call Trane and get back to you.” Parts are covered, but there was no evidence of parts available. Please! My solution was Gorilla tape and bubble wrap to cut down the loss of cold air. It worked, but it really shouldn’t be so difficult to get a straight answer and a fair solution. I paid a lot of money for my AC system. I didn’t expect to be patching it myself.There is a lot of room for improvement.
Published: August 16, 2019
M of Fort Myers, FL
Source: consumeraffairs.com

Put in new unit 2014. Took two weeks plus to make it run, never has run col
Put in new unit 2014. Took two weeks plus to make it run, never has run cold. In first year the compressor, evaporator coil, expansion valve, and circuit board replaced. Next year it stopped again. The tech. came out and fixed it again. Still not cold. 2016 broke again, evacuated Freon. Put in weighed charge. Replaced some parts and left, still not cold. 2017 stopped working. Original company quit working or selling Trane. Called four companies to fix it. All four said no longer will work on this system because of no Trane support plus Trane techs do not know XV20i heat pumps. NEVER BUY TRANE!!!
Published: August 4, 2017
Steven and Karen of P.O. Box 399, TX
Source: consumeraffairs.com

Just had a new XV18 air conditioner installed with all the bell & whist
Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.There are other issues with the unit in regards to noise & vibration in the wall, but I do not want the installer to put any more work into the unit if we cannot solve the fan issue. So now everything is on hold and I am not getting an answer. Has anyone else had this problem? If Trane cannot help with a basic question I am concerned about if they will back the equipment. Seems once you have it the problem is yours not theirs. Bad customer support & service.
Published: August 30, 2015
Nancy of North Hills, CA
Source: consumeraffairs.com

All dates are estimated. Back in 2009, we had Vailes install a new Trane He
All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - the dirty-sock syndrome smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also redesigned the ramp so that water would not flow over the ramp...Everything seemed okay - until we had a Mold specialist check out our entire house. He found Mold in the Trane air handler and in the duct work. He found no other issues with the house. We contacted Vailes and shared the Mold report with them. They came out and looked and took pictures to share with their Trane Rep (Ken ** out of Richmond). They came back with a solution of cleaning out the air handler for estimated $500.00 and installing a UV light for another $1,000.00. I replied back with the following request to Vailes: Our game plan is to counter with: to have a Trane Rep come out and look at the situation. Possible solutions: Air flow is set incorrectly (after talking with other large heating and cooling companies). Another red flag: Having 3-4 degree variances in rooms upstairs. Some rooms have an extreme blast of air flow (especially in the winter). Our home was inspected by a professional environmental technician and the house is clean. The only issue is the air-handler in the attic.After discussing this situation further with my wife, father, Riddlebarger, and Landis Heating, they all suggested that Trane should come out and redo/check the air flow. They also think it could be a potential trunk issue as well. I was going to have my wife run with this but I dont want to add anything else to her plate. Will you please contact Trane again with our circumstance? We need to fix the issue and I would like for Trane to be there.Vailes shared this request with Ken ** (Trane Rep in Richmond) and Ken replied back to me with the following: The mold that is growing in the home is a product of the environment that the equipment is in. The Trane (or any other brand equipment) does not produce the bacteria; it already exists in the structure. The effort that needs to be put in is to address the source of bacteria whether it is infiltrating form the crawlspace, attic, basement, windows, fireplace, sewer system, or from the people that live in the house. The bacteria growing in the AHU is happening because it is a nice environment for it to grow (warm and moist) depending on the season but it is not the source. There is nothing that Trane can do to address the structure or the infiltration to the home. Vailes has made some suggestions about accessories that can be added to a system to help manage the bacteria (UV lights, and electronic air filters); these may help reduce the potential for growth in the unit but the bacteria will still be in the home.I was not satisfied with his response so I brought in several other HVAC dealers to analyze the situation. They have all pointed to the duct work and airflow. I could get another HVAC dealer to redo all the duct work but that puts me in a major financial crisis. I feel like they (Vailes and the Trane Rep) should have looked at the situation closer. Obviously, they knew something was wrong from the start when they coated the coils and redid the airflow and ramp shortly after it was installed. I feel like the coated coils only masked the issue. For some reason, we are getting mold in the air handler. Any suggestions? One particular HVAC dealer said that he firmly thinks it is the duct work - because the duct work going to the returns are the biggest he has ever seen on a ton 1/2 unit. He also said there is no trunk line (all lines are coming straight out of the small boxes on the air handler...). Hearing from 4 other HVAC dealer that they think it is the duct work - tells me something. I am meeting with two other HVAC dealers this week as well to see what they think. But it is very disappointing having to go to other dealers to fix this problem. We turned the unit off once the mold was found (back in April). I have a wife and 4 children and need to place some urgency on this.
Published: July 9, 2013
Travis of Waynesboro, VA
Source: consumeraffairs.com

Bought new AC furnace system bought Trane because reliable and unstoppable
Bought new AC furnace system bought Trane because reliable and unstoppable but turns out they are not, at least not mine. Problematic since day one and can’t get trained or repair guy to declare mine a lemon and give me a new unit so stuck repairing repairing repairing every season change always something new. Will never buy another Trane!
Published: June 27, 2018
Margery of Erlanger, KY
Source: consumeraffairs.com

Bought a new Trane a/c and had it installed by a local installer. Less than
Bought a new Trane a/c and had it installed by a local installer. Less than 6 months in the unit ran out of gas and required a new coil. The lack of gas meant the condenser unit was overworked. I had the installer out 3 times before it was running again. I contacted Tranes customer service to request a new condenser as in my opinion the one I have is faulty. I cannot get a response from Trane other than it has been forwarded to our escalation department. I have written to Tranes holding company Ingersoll Rand but they have not responded either. Their ad Nothing stops a Trane rubbish. This one did and their customer service is just as bad.
Published: June 20, 2015
viv of Estero, FL
Source: consumeraffairs.com

I recently moved into my custom built home. During the planning phase I req
I recently moved into my custom built home. During the planning phase I requested TRANE equipment due to prior good experiences. Upon completion I had no idea that the TRANE equipment had to be registered 60 days after closing (I am sure its stated in the fine print or piles of documents one receives when purchasing a new house). Minor mistake... WRONG! The difference is with a brand new home and brand new trane furnace/ac/coil equipment you lose 5-7 yrs of warranty on the equipment if you do not register in 60 days... NO EXCEPTIONS, NO OPTIONS, NO INTERMEDIARY SOLUTIONS. BASICALLY NO ONE THAT APPARENTLY REALLY CARES! I strongly recommend using another company that is more transparent with their policies and has a real customer service department that is equipped to do the right thing when necessary! 10 year parts warranty if you register in 60 days! 5 & 3 year warranty if you dont... same new equipment, same new house but a rigid, ridiculous policy that none of their customer relations employees can even really defend. Weve already had the furnace go down (23F outside) & now I learn about their policies & customer relations efforts. Ill never make this mistake again (Trane equipment).
Published: November 29, 2018
Tom of Columbia, IL
Source: consumeraffairs.com

4 years ago the Trane condenser burned out. The air handler was also replac
4 years ago the Trane condenser burned out. The air handler was also replaced with similar units. They too burned out after one week. A third unit was installed and I was told they were units made in China...so now after 3 new units failing they installed a Rheem unit for the air handler and a Trane for the condenser. The condenser just burned out again, and I am told the same thing. Made in China...or Mexico?? Anyhow that is 4 units in 4 years...and my system is clean and all new.
Published: February 25, 2018
Fernando of Coral Gables, FL
Source: consumeraffairs.com

Purchased a 3 1/2 tn XR 13 heat pump 2-2014. Last week it stopped cooling.
Purchased a 3 1/2 tn XR 13 heat pump 2-2014. Last week it stopped cooling. Contacted the installer. They found a leak where the coil was connected to the compressor. It was a failed solder connection. This repair cost $1200 mostly the cost of refrigerant R410a. Trane warranty excludes the cost of refrigerants. One disappointed consumer in South Carolina!
Published: August 8, 2017
JB of Jackson, SC
Source: consumeraffairs.com

I bought a brand new Trane condenser. It broke down after 6 months. Trane r
I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.
Published: December 14, 2016
N of Garland, TX
Source: consumeraffairs.com

I had my Trane XL90 furnace installed by a Trane authorized HVAC dealer man
I had my Trane XL90 furnace installed by a Trane authorized HVAC dealer many years ago. I bought it specifically because they had (still say they do) a lifetime guarantee on the heat exchanger. Something that I knew at the time was a weak point for many brands. Years later my furnace started to fail and Im certain now that I was experiencing high levels of CO in my house. (damp windows) I attempted to patch/seal the holes at the end of the bottom of the heat exchangers. It is a cooler area of the heat exchanger and I imagine condensation was an issues that ultimately created holes and furnace ignition issues from the improper drafting of exhaust gases into my house. For almost two years, I tried to keep it working. I complained to the dealer more than once and they said to contact Trane. I did!On SIX occasions, they basically denied having to do anything for me. They instructed me to contact the dealer and they could likely get me a $250 rebate off a new one. But these crooks know that this rebate is the same as what they were offering everyone. The heat exchanger came with a lifetime warranty, but labor was not included. They kept giving me the excuse that this heat exchanger was no longer available. True, but I bought a lifetime warranty, not a whenever the parts run out warranty. Typically a heat exchanger is an $800 to $900 part; however, they refused to compensate me or offer that amount as a rebate/credit off the new XL90 or a similar models. I ended up with a very nice and efficient Goodman. In talking to several other people about Goodman, they always seem to honor their warranties. TRANE WILL NOT! They are LIARS ! Nothing RUNS away from their warranty like a Trane!
Published: August 25, 2021
Tim of Worthington, MN
Source: consumeraffairs.com

We purchased and had installed, a Trane 15 Seer heat pump unit in October 2
We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.
Published: November 10, 2011
Beth of Nottingham, MD
Source: consumeraffairs.com

I would HIGHLY suggest NOT buying anything by the Trane brand. Heres why: I
I would HIGHLY suggest NOT buying anything by the Trane brand. Heres why: I purchased 2 new systems from them thinking I was getting better equipment, but that could not be further from the truth. Keep in mind that I live in Arizona where the temps are 115º plus. Now, the first issue is that one of the 2 units went out immediately. It broke when I was out of town forcing the heater to run indefinitely, even though it was set to cool only. As it turns out, they cover all of their wring with peanut oil!?? Well guess what, mice LOVE peanut oil and they were attracted to that lovely taste (probably why we set traps with peanut butter and it works so well). This to me is just simply a bad business decision. Needless to say, everything in our room melted as the temperature was kept above 118 for 3 days straight, while we were gone. Now none of our drawers close correctly, our doors do not shut right and all of the oil in our wood furniture is gone. On to #2! Oh, Keep in mind, these are less than 1 year old! I am still paying $20,000.00 for these two lovely babies!! This time the coil went out, causing us to live in the peak AZ heat for almost a week. I was told that this is uncommon for any brand. I guess we are just lucky. #3 This time the control module went out in the air handler! I was told this never happens unless it is just a bad unit... Again, I guess I am just lucky. #4 This time the Thermostat broke. This is their proprietary thermostat, so their own technology on that thing. Good luck with these things, they have some convoluted method of resetting and joining the network or adopting to your account that is a real treat. #5 Did I mention that I still have a good year or more to go on my payments for these gems!!! Now, the coil went out and leaked out all of the refrigerant. back to 100º in our house! They said it would be at least a week before they could get the part to me (which I thought was a bit long for such a well know brand with distribution) so I wrote them a letter on their website asking why Amazon can get me anything I need in 2 hours, but they take a week, even though they are installing hundreds of these daily, in my city. I also asked is this the type of QUALITY that I should expect from my purchase decision to go with them?Guess what I received back in response to that letter? Well, if you guessed NOTHING, you would be correct. Par for the course here with Trane.#6 The vents and 2 stage motor never really seemed to be very productive, so I called my dealer locally and asked them to investigate. They found that this unit was shipped with malformed flashing on the air handler and it was blocking 80% of the air flow. He trimmed it out and got it back to normal. So, again, I write another letter to Trane on their website asking if this is something that should be replaced or if it is common and again asked if this is the Quality I should expect from their brand. My Answer? Ding Ding Ding, if you guessed NOTHING again! #7 Still waiting on my coil to be delivered after 2 weeks and the installer just called to tell me that Trane sent the wrong coil, so we will need to reorder it from them, AGAIN, and I need to wait. So, moral of the story? If you want really bad quality, tons of headaches, appointments, ruined furniture and pay at least 4 times as much as other brands, you should absolutely buy Trane. Or if you simply want the indoors of your house to be like this, then you should also buy Trane! Otherwise buy ANYTHING ELSE.
Published: August 31, 2020
Brad of Beverly Hills, CA
Source: consumeraffairs.com

My Trane heat pump quit and I called Country Heating and Cooling Inc to che
My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldnt refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. Its even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers dont make that much.
Published: September 15, 2014
Bruce of Vienna, VA
Source: consumeraffairs.com

I am a HVAC contractor having installed Trane and American standard units f
I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.
Published: March 15, 2014
scott of Schaumburg, IL
Source: consumeraffairs.com

I had a HVAC company to install a brand new heat pump. But Trane indoor coi
I had a HVAC company to install a brand new heat pump. But Trane indoor coil is easy to leak. My indoor coil lasts only 8 years. As I did not register my heat pump, Trane refused any warranty for its faulty product.
Published: October 26, 2020
John of Crozet, VA
Source: consumeraffairs.com

I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage.
I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage. After only 2 seasons, my evaporator coil rusted out and caused a loss of freon. The part was under warranty so my repair bill was only $450. The grate which holds the fan motor has almost corroded to the point fan will not operate safely. When I complained, I was told I live in a high corrosion area which is the cause of my problem. The technician said he sees this problem frequently because the copper and aluminum is from China on the new models (my last unit operated in this same location for 11+ years). Trane needs to do better than this.
Published: July 20, 2017
Reid of Burlington, NC
Source: consumeraffairs.com

Trane XL14i heat pump installed by another contractor the building used whe
Trane XL14i heat pump installed by another contractor the building used when my home was built in 2007. Noisy. Changed service companies and they immediately fixed the problem. 16 round was reduced to 10 inch round and was starving the unit. Also added a second cold air return. Unit runs flawlessly (has an XL90 gas furnace attached). No problems at all. This is my second Trane and incidentally, the first was installed by Capital heating and Air. Great company. It really is all about the install.
Published: June 28, 2015
O.K. of Olympia, WA
Source: consumeraffairs.com

Replaced our furnace and central air units in 2012. We purchased Trane from
Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.Another call to the company we use who came out the next day and after checking the unit, told my husband that the coil needed to be replaced, and that while the part was under warranty, the labor would cost 1800 and take a couple weeks to get the part...the unit has been discontinued. Our other option was a new unit for 2100.00 (Trane would give us 300.00 off the new unit - big deal) We opted for the new unit, who would fix the old for that amount of money with no guarantee something else would go wrong. Now, every time I go in the basement and look at my new Trane furnace, I wonder what the future holds for us.....hoping we dont have to replace that as well. Very disappointed and will never recommend them and/or buy another Trane product. Personally, I think the unit was defective from the start and feel we have been taken advantage of.
Published: June 8, 2015
Doreen of Milwaukee, WI
Source: consumeraffairs.com

We purchased a new Trane A/C 16 months ago and have had a few small problem
We purchased a new Trane A/C 16 months ago and have had a few small problems. Now our A/C has quit working due to a coolant leak. Paid $349 for a leak test only to find out the leak is in the evaporator coils in the air handler. The part is under warranty but labor to replace it will be $999. I spoke to a Trane representative thinking they should foot at least a portion of the bill because if their product worked correctly I would never be in this position. They adamantly refused to consider even paying anything, intimating that it was the environment or installation that caused the problem. We had our last air conditioner 15 years before having any service problems and have barely made it a year with this unit. This will be my last Trane purchase.
Published: January 5, 2017
Kim of Bonita Springs, FL
Source: consumeraffairs.com

I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T
I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T Heat Pump unit that had only been installed in 2001 when the house was built. The new unit quit heating in Nov of 2015 (less than 2 years) and I had Whites Heating and Air-conditioning (our local Trane Dealer) come out to fix it. They had to replace the TXV Valve and replace the refrigerant - at a cost to me of $888. Trane replaced the valve itself (which cost $130) but WOULD NOT COVER LABOR OR REFRIGERANT. This is ridiculous in my opinion for a $4000 Heat Pump. Tranes warranty is really bad and I would warn anyone who is thinking about purchasing a TRANE unit to look at another company that is more reputable.
Published: April 19, 2016
Charles of Arch Cape, OR
Source: consumeraffairs.com

Its getting old explaining to people why their blower motors fail within a
Its getting old explaining to people why their blower motors fail within a year, coils leak within a year, white flakes from aluminum coils comes out of the vents etc. Trane also had a Model of air handler that had drain pans as brittle as egg shells. This isnt just Trane either. We service all makes and most use the same ECM motor, same chinese sourced copper and aluminum for coils, etc. I miss 20 years ago when a service call was a legitimate problem and didnt require an EXCUSE as to why things failed.
Published: May 27, 2016
Jasson of Port St Lucie, FL
Source: consumeraffairs.com

I have a TRANE HVAC heat pump system, that is still in warranty, equipped w
I have a TRANE HVAC heat pump system, that is still in warranty, equipped with a Digital Thermostat. The digital thermostat is the piece of equipment that I am having an issue with. When I contacted TRANEs technical service department, a technician led me through several troubleshooting procedures. The technical support person, Brandon, then advised me that the thermostat was defective and needed to be replaced. I asked him for the part number so that I could relay that information to my Trane servicing dealer. Brandon advised me that my thermostat was no longer being manufactured and there wasnt a compatible replacement. I asked him what I was supposed to do, and he intimated that I may end up having to replace my entire HVAC system because there isnt a replacement thermostat. I couldnt believe what I was hearing. I have placed several calls to 2 servicing Trane dealers in my area and the thermostat is indeed unavailable. I told the Trane Technical support person, that is like going out to start you car and discover the battery is dead, and a mechanic telling you that you that the battery cant be replaced and youll have to buy a new car. This borders on consumer fraud. I have a call in to the consumer affairs department, but Im not holding my breath waiting for a response.
Published: March 5, 2019
James of Lindale, TX
Source: consumeraffairs.com

I had the XV20i installed in the spring of 2014 with all the bells and whis
I had the XV20i installed in the spring of 2014 with all the bells and whistles. It ran perfectly quietly all summer long until winter. In heat mode, it sounds like a light airplane beginning to take off. I now have my neighbor complaining that he cannot sleep even though his two car garage is between the heat pump and his bedroom. Is this a universal problem with this unit? It is supposed to be the Mercedes of heat pumps.
Published: March 18, 2015
Richard of Coopersburg, PA
Source: consumeraffairs.com

We have a TRANE ductless mini split 2 ton heat pump, installed & sold b
We have a TRANE ductless mini split 2 ton heat pump, installed & sold by D&B HVAC Heating & Air out of Branson, MO. We have had SO MUCH trouble with this unit. It runs water all the way down the wall. They replaced it once & it is doing the same thing again. D&B keeps telling us that We are the only ones that have ever had any trouble with this type unit???
Published: July 1, 2014
Ann of Shell Knob, MO
Source: consumeraffairs.com

After a few years I had to replace the condenser motor and it was not cover
After a few years I had to replace the condenser motor and it was not covered. It should not have went so early. You have to keep up with changing the filter and keeping the condensation pipe clean. You must do this on all AC units.
Published: June 15, 2020
Joseph of Tamarac, Florida
Source: consumeraffairs.com

Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system
Purchased the new heat pump in 2014. It replaced a 25+ year old YORK system. Within a year the condenser developed a violent shaking and rattling during a storm. We called an American Standard recommended technician in our area and he said unit developed a leak. We got it fixed at our cost of $600. The unit also has a musty odor called stinky sock smell occasionally when we turn it on...It is disgusting so we installed an ultraviolet light again at our cost....Needless to say our other heater never had any shaking or smells. We contacted American Standard to try to figure out what the problem was with the shaking and smell. We got no answers and told us parts were under warranty but not labor... In 2019 the compressor failed, we replaced that to the tune of 1700 labor costs. A month later another part inside. Within a week a reverse coil part failed. WE contacted American Standard/TRANE to file a complaint regarding the unit and our costs to replace parts. We have maintained the unit and sent a 40 page pdf of a history of maintenance and repairs. So far there has been no response even though we have called several times to find out about our case. Lesson learned. Do not buy a new American Standard/Trane hvac.
Published: August 13, 2019
mel of Malvern, PA
Source: consumeraffairs.com

My house is 4 years old. The builder installed a Trane AC heat pump unit. T
My house is 4 years old. The builder installed a Trane AC heat pump unit. The AC coil needs replacement for the 4th time. Totally unacceptable!! After numerous contacts with Trane they refuse to replace the coil.
Published: September 22, 2021
Robert of Melbourne, FL
Source: consumeraffairs.com

2012 Trane heat pump lemon - We purchased this through Lowes 8 months ago.
2012 Trane heat pump lemon - We purchased this through Lowes 8 months ago. We use wood heat in winter so the breaker is shut off 4 months. So far, its 7 attempts to fix error messages. Trane sent rep from corporate office and he fought with GM of Lowes in the living room saying he is so busy with these calls and do not bother him again, to just call service tech. Thats 7 attempts in 8 months. Please, if you are having problems with Trane, lets all get together by email and find a litigation attorney. Im afraid when warranty is up. I have read stories of people replacing coil every year at $1300 a shot. I have Trane xl21 and ad I type. Im waiting for another Trane repair guy? Lowes has done nothing besides the normal, Im so sorry crap. It shuts off with different Err messages. The last time it happened, I thought the dogs had to be dead when I opened the door. We live in North Florida and depend on ac.
Published: June 27, 2013
Gregg of Live Oak, FL
Source: consumeraffairs.com

I usually dont write reviews, but I am so disappointed in my HVAC purchase
I usually dont write reviews, but I am so disappointed in my HVAC purchase I couldnt help myself. DO NOT BUY A TRANE PRODUCT!!! Ive had Carrier before and it was a much superior product. My Trane has only lasted 2 years and now I need a new coil supposedly. Of course no warranty on labor so in addition to the 5K I spent 2 years ago, I am now about to drop another 700.00 for service and labor. If this is any indication of how well this unit is going to hold up, I will be buying another unit before this one is even 5 years old. Avoid the TRANE wreck!
Published: August 21, 2018
Marley of Usa, USA
Source: consumeraffairs.com

Excellent service and great staff, very friendly and helpful. I would recom
Excellent service and great staff, very friendly and helpful. I would recommend this product to anyone looking to purchase an HVAC system. Very efficient and does what it is advertised to do. I would follow the trained professional recommendations when deciding what size unit to purchase.
Published: June 15, 2020
Mark of Fayette, Alabama
Source: consumeraffairs.com

I had a new Trane air conditioner unit installed in the March of 2015. In A
I had a new Trane air conditioner unit installed in the March of 2015. In August 2016 it stopped cooling and the coil in the air handler was leaking refrigerant. The cost to repair this was $1,200. Trane did replace the coil under the warranty, but they would not cover the repair cost. The supply company said they have seen several of their new units fail the same way as ours. The air conditioner stopped cooling again after only two days of operation. This appears to be a quality issue and is costing us consumers a lot of money and the reliability of Trane is NOT good.My old unit lasted for over 20 years with no major issues, it was only replaced due to its lack of efficiency and cost of operation. Based on the over $10,000 this new unit has cost me so far, it would have been cheaper to keep the old unit, $10,000 would buy a lot of electricity. I am not happy and am ready to bite the bullet, cut my losses and replace the entire system with another system, but NOT Trane.
Published: September 1, 2016
Stephen of North Richland Hills, TX
Source: consumeraffairs.com

I have owned a 31/2 Ton Trane over/under package heat pump since June 2011
I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.
Published: June 15, 2020
Steve of Plantation, FL
Source: consumeraffairs.com

We installed two Trane XLi20 units five years ago. The first floor unit has
We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? Id love to join in.
Published: June 17, 2014
David of Ambler, PA
Source: consumeraffairs.com

I find it hard to read all these negative reviews about Trane. I am Canadia
I find it hard to read all these negative reviews about Trane. I am Canadian and sell and install Trane furnace's, A/C, Heat pumps and air handlers since 1991 with very little issues at all. I sell a 10 year parts and labour program with every piece of equipment just to make our customers more comfortable with the equipment and if it is required it protects them from any charges for 10 years. I am thinking that the installs that I am reading about are not done to manufacturer's specification which is very important to follow or the equipment will not work properly and or the installers are not properly trained or qualified. There are contractors here also that are not qualified and only care about getting your money, Trane will take away your dealership if you have continuous install problems.
Published: March 20, 2020
Dave of Lincoln, ON
Source: consumeraffairs.com

Trane unit cost $4,000 and is continuously breaking down. I bought this Tra
Trane unit cost $4,000 and is continuously breaking down. I bought this Trane home AC system 3 years ago. It stopped working last summer because the oil in the compressor was incorrect from the manufacturer based on the HVAC repair company I bought the unit from. They changed it out and it has worked this season until now. Out of nowhere the unit has frozen up and shut down. My last system was a Comfortmaker and lasted 28 years without any major breakdowns. Can someone tell me exactly what the problem is with TRANE equipment???
Published: August 17, 2017
Richard of St Louis, MO
Source: consumeraffairs.com

Expensive junk- deceptive customer service. We had a split system installed
Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.
Published: March 2, 2017
Mariangela of Succasunna, NJ
Source: consumeraffairs.com

In 2015 I purchased a Trane XL 20 heat pump system with variable speed air
In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was normal. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.After about 3 years I awoke one morning to an error on the thermostat and no A/C. Service man checked unit and said the wire tie holding a piece of foam insulation around one of the lines inside the outdoor unit to keep two copper lines from chafing, had rubbed a hole through one of the lines and caused the failure. He took pictures and noted it on the service report. I contacted TRANE, as to me, this was a factory flaw in the wire tie placement. TRANE requested documentation which I provided. They rejected the claim and I was out almost $1000.00 to repair the unit. As far as efficiency goes, the unit has lowered my over all electricity bill. Also the filters for the air handler state that they are 4 inch filters but in actuality they are 3.75 inch. As such filters purchased on the open market do not fit and requires one to buy them from a TRANE installer or dealer.
Published: January 29, 2021
Michael of Muleshoe, TX
Source: consumeraffairs.com

I had an XV20i heat pump installed with a Tam 8 air handler and the top of
I had an XV20i heat pump installed with a Tam 8 air handler and the top of the line thermostat. This was a $12,000 purchase. The unit was installed two and a half years ago. Ive had nothing but continual and still ongoing problems. My installing dealer went out of business so Ive had to pay for labor during a time the labor should have been covered under warranty. To date Ive paid $1,000 in labor charges since installation, not to mention the constant headaches with the unit being down. Trane did refund me approximately $280.00 in labor charges a few months back. However, when I was offered that amount I expressed my displeasure with the amount and was told take it or leave it. When my dealer went out of business, I contacted Trane customer service asking what I should do and if there were any dealers in my area that knew how to work on these newer units. I was given a list of dealers (which I kept).Every dealer I called on the list told me they didnt service my area. So I was on my own. I called a local Trane dealer out of the phone book. He was very honest and told me his company didnt service these type of units due to their complexity. He referred me to another dealer. I was told this dealer sells a lot of high-end equipment and they know what they’re doing. The dealer I was referred to has been to my house 4 times since April 2016, just as recent as 3 days ago.As Im writing this review my unit is down again. On their first service run I was told my outside unit need a software upgrade to 2.0 and a new personality module which I paid them to install. The unit ran fine during the summer, but now that its cold problems have returned, and as I stated it is down again. This unit is clearly a LEMON. Since it obviously cant be repaired correctly, I want Trane to furnish me a new unit installed. I have a stack of work orders, which I previously submitted to Trane. Of course I have even more now.
Published: November 12, 2016
Jim of Charlestown, IN
Source: consumeraffairs.com

Im compelled to write my review about my experience with Trane and their au
Im compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldnt heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint. The representative showed me documents that my system is not correct. His data showed that my 16 seer system is rated at a 14.5 seer. So you would think they would make their authorized dealer fix it right? WRONG! On March 1 Yeakles had called me confessing he had in fact installed the incorrect stuff. Great right. No, because within 5 short days Yeakles mind has changed. Even though there is documented proof. He had messed up. Yeakles is now refusing to fix it. What! Oh yeah and Trane has told me they have done all they could do. What! I thought Yeakles was your authorized dealer? Make him fix it! To my point, maybe you cant trust a Trane dealer.
Published: March 16, 2016
disapionted of Greencastle, PA
Source: consumeraffairs.com

We bought a Trane Heat Pump and new furnace in February 2011. In November 2
We bought a Trane Heat Pump and new furnace in February 2011. In November 2012 the unit shut down and we found out it had a leak and had lost all 410A. The leak was in the copper joint inside of unit so they brazed it. We had to pay $169 to have 410A replaced even though I thought it was very unfair that we should have to pay anything since it was a factory defect. Well, here we are 7 months later and we have another leak. They are having trouble finding it and had put dye in it to try to locate the leak. Two days later and the dye still doesnt show where the leak is so we have to wait another 5 days to let it circulate more. Of course it is 90 degrees here right now so the unit runs almost all day, so I would think the dye should have circulated. They have had to put in another 2 lbs. 410A and said they will give us a good price on it. Well, I say we shouldnt have to pay for it at all since we spent $7000 for all this 2 years ago. I guess maybe Trane is not real good at standing behind their products, so if they dont replace this unit we will be finding something different and we will be hiring an attorney to recoup our loss. We are retired and bought this new hoping that we would avoid repairs for a few years!! Well, I guess we were wrong. Very disappointed in Trane at this point in time!!!!!!!!
Published: July 19, 2013
Jane of Urbana, OH
Source: consumeraffairs.com

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty
I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.
Published: October 13, 2011
Susan of Liberty, MO
Source: consumeraffairs.com

I installed a Trane residential HVAC system in my home in 2012 and strongly
I installed a Trane residential HVAC system in my home in 2012 and strongly encourage anyone looking to replace their home HVAC system to look anywhere else but at Trane. The system has broken down a number of times and recently the igniter switch has burned out three time in the past month. The installer cannot find the reason and now I am told that I have to replace a board with a cost in excess of $1,000. This is after replacing the igniter switch twice at a cost or $200 per switch. I called Trane and all they could tell me was that I am out of the warranty period. Clearly Trane does not stand behind their products. Pick another manufacturer and avoid Trane.
Published: December 3, 2018
Robert of Monmouth Junction, NJ
Source: consumeraffairs.com

We have a unit that was installed in 2005 to cool one section of our home b
We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.We went with a local, and reputable, HVAC company and the tech we got to come out said he was shocked how quickly the unit failed. After reading all the reviews on here, I am not shocked at all - Trane makes junk products and does not back them up with adequate warranties. Bottom line - we will be purchasing a Lennox or other brand unit next time. Trane will not be getting any patronage from our home again. Fortunately for our neighbors, they heard our troubles and cancelled an order with Home Depot for 4 Trane units and bought another brand. They are thankful we shared this information with them. If I have it my way, our whole neighborhood will avoid Trane.
Published: August 14, 2013
Ben of Milton, GA
Source: consumeraffairs.com

I purchased my home in 2010. The Trane AC was installed new in 2007. I have
I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.
Published: June 3, 2013
L of Satellite Beach, FL
Source: consumeraffairs.com

Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in ha
Went from a 10 to a 14 SEER unit and have nearly cut our cooling bill in half! While the prior unit was also a Trane it was a left over R22 unit to match our condenser, it only lasted just under 10 years. The new unit is a variable speed one and can absolutely freeze your butt for less $ than that old one could just barely keep up! Happy camper. :)
Published: June 4, 2020
Phil of Round Rock, TX
Source: consumeraffairs.com

We replaced our aging Goodman (18+ years) air conditioner with a new Trane
We replaced our aging Goodman (18+ years) air conditioner with a new Trane XR17 5 ton unit; in the process also changing the condenser, coils & furnace with Trane units. Our old unit was beginning to show its age with frequent breakdowns (but no compressor failure yet) so we decided to go with a installer recommended system. The units were installed by AC Advance of Houston, on February 3rd, 2018 - during winter. Total bill $8400. With the coming of summer in Houston, the air conditioner was switched on - and the ac compressor failed after just 1 week of usage, on 1st April 2018! Not quite what would be expected from a premium brand like Trane.Right now we are stuck in a limbo. I have requested that the ac be replaced by a new unit - since I consider that the unit was new enough when it failed that I should get a new one. The installer is willing to pick it up and install for free - if we can get one. The local distributor for Trane - Hunton Distribution - has shrugged it off by saying that at best we can get a compressor replacement. I have reached out to Tranes warranty replacement - and they are doing due diligence and thorough review of our request. Meanwhile we are sweltering in the Houston heat and humidity while we wait for them to decide on our request. I will update once I hear back from Trane.
Published: April 4, 2018
Sanjay of Houston, TX
Source: consumeraffairs.com

Im a HVAC Tech that has been installing and repairing equipment for 29 yrs.
Im a HVAC Tech that has been installing and repairing equipment for 29 yrs. When buying a new HVAC unit, its like buying a car. You never know when youre going to get a lemon. If I have problems with repairing a Trane unit, the only option that I have is to call Trane Tech support. In 29 yrs, I have called them a handful of times and never have I talked to Tech support. I have left messages and in 1 case they have called back 2 days later when I wasnt in front of the system to check what they asked me to check. I install and repair units and Trane has made the list of units that I wont sell or recommend!!!!
Published: February 7, 2020
Eric of Chattanooga, TN
Source: consumeraffairs.com

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