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Trane Appliances
Trane is a world leader in air conditioning systems, services and solutions. Trane helps customers succeed by providing innovative solutions that optimize indoor environments through a broad portfolio of energy efficient heating, ventilating and air conditioning systems, building, contracting and energy services, parts support and advanced controls for homes and commercial buildings.
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Trane Appliances
Product Reviews:
Trane heat pump - I purchased this unit from Sears with Sears extended warr
Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I dont have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.I had to go pick up my parts - I missed l/2 day of work with no pay to do this. They would not come to my house on Fridays which is my day off. The first visit, there was no repair. The second time they were scheduled to come, they did not show up. And the parts did not show up since I had to meet a truck to pick up my parts. It took me like two months and several calls to Sears to get this repair. When the tech finally came to my house, he was late, lost and there was a thunderstorm in the area (afraid of the bad weather); therefore he did the repair in a haste. All in all, it was a very annoying experience and cost me lost time from work, etc. Im not sure if this complaint is against Sears or Trane, but they work in coordination so both companies are at fault.I have given up and will buy a new unit from more competent companies. In the meantime, I suffer in the heat again this summer just like last summer.
After much research, we choose an American Standard Heat Pump and Air Handl
After much research, we choose an American Standard Heat Pump and Air Handler because of Consumer Report listing their product as top in reliability. Complete system was installed in January of 2016 by Speedy Air Conditioning of Port St Lucie, FL. Since that time, we have had three (3) evaporator coil failures and, last month, the compressor and condensing fan motor failed. This system has a complete failure in every aspect. We are requesting a complete new system, including heat pump and air handler, and were deeply disappointed when the request for a new heat pump, rather than a repair, was rejected.The dealers owner/manager, David Binder, has written that in almost 43 years of HVAC industry experience, I cannot recall ever replacing 3 evaporator coils and having also a condensing fan motor and compressor fail all within the first 4 and a half years of a system being installed, and hope this information will assist you in acquiring replacement equipment from the Manufacturer.
So recently, i purchased a couple Trane air conditioning units for the home
So recently, i purchased a couple Trane air conditioning units for the home. I was downstairs testing the home for the new winter in our new home and noticed that one of our current furnaces that came with the duplex was failing to fire. Not only is this a fire hazard, but it means it could be a cold winter for our upper tenant. I examined both units and they both appeared worn and used and the other one was likely going to fail. I went to Trane.com and found a unit that I really wanted. Ended up with the XL95. They were a little pricey, I'll be honest. But their multi-speed blower, auto mode for the fan motor, and super high efficiency has been amazing so far. We've had them for a few months and Wisconsin is just starting to get cold. I got the home down to 60 degrees and wanted to see how quickly I could get the home warmed up to 70 degrees. Took me 10 minutes to get us there and maintain that temperature. Overall, I am overly satisfied with these units and my tenants will be as well.
When we built our new home 13 years ago, we chose a Trane heating and cooli
When we built our new home 13 years ago, we chose a Trane heating and cooling system. We live in a climate that gets very hot in the summer and way below zero in the winter and our furnace/air conditioner keeps up with all that Mother Nature has to throw at us! Keeping the filters changed and regular maintenance are the only expenses so far.
After having over a hundred TRANE HVAC units installed by ZIRO and distribu
After having over a hundred TRANE HVAC units installed by ZIRO and distributed by TERMO SERVIS, we had to replace all these rusted units (see attached photos) that were manufactured by Ingersoll Rands Kolin, Czech Republic manufacturing facility. These TRANE units were examined by a court-appointed expert who concluded that the manufacturer Ingersoll Rand used inferior quality materials in the manufacturing process. After only a total of less than 20 months of cooling activity, we had to replace completely over a hundred TRANE HVAC units due to corrosion. The most disappointing part of this entire process was that nobody from Ziro, Termo Servis, Trane nor Ingersoll Rand contacted us to find a solution to this serious problem. Even after receiving the report from the court-appointed expert, none of the above-mentioned companies (Ziro/Termo Servis/Trane/Ingersoll Rand) contacted us. Definitely zero quality and evidence that it doesnt take much to stop a TRANE.
I bought a brand new Trane condenser. It broke down after 6 months. Trane r
I bought a brand new Trane condenser. It broke down after 6 months. Trane refused to honor their warranty. I ended up having to pay full price to replace but did not buy another Trane. Terrible customer service. Considering small claims court.
After our Trane heat pump that we had for 15 years went out, we had another
After our Trane heat pump that we had for 15 years went out, we had another complete Trane system installed. After 3 weeks when it was in the mid 90s the AC went out. We got a hold on the company that installed it and they came out, checked everything and said that it has a stuck valve. They would have to order one, which would take 3 weeks to get because they are on back order. I said BS! Told them get a whole new system and take the valve out of it and replace ours with it which would only take a day to get. After that it worked great again. That is until 3 more weeks went by, then it did it again. They will be out today to look at it, but he said it probably is the same thing as before. The tech said that they are having this same problem with several other Tranes systems they installed. He also said that Trane has known about the problem for quite a while and has done nothing to really fix the problem. I and the company that installed our system are talking about completely removing the system and installing a complete different system from a different manufacturer.
In 2017, I moved into a brand new home equipped with a Trane HVAC unit. App
In 2017, I moved into a brand new home equipped with a Trane HVAC unit. Approximately 30 months later, the air conditioner failed. I was told that the condensing unit, a major part that normally lasts for ten years or more, was defective; that although the part itself was under warranty, the installation labor and coolant replacement were not and that a repair would cost close to $2,000. I was also informed that Trane and their dealers knew they had a problem with their condensers beginning in 2014 but continued to sell them and, as far as I know, based upon the experiences of others, still do. When the problem first occurred, Trane reimbursed the customers affected but eventually stopped the practice when it became apparent that there were so many claims.Like many of the reviewers, I was given the runaround by Trane customer service. Each time I called, I was asked to repeat all the information I had already provided as though the call was my first. I was assured over and over again that my case was under review but it was never resolved. When I asked to speak to a supervisor, I was told that it was not possible. In short, my experience with Trane customer service was probably the worst experience I have ever had with any company. There are many HVAC brands worthy of consideration. Trane is not one of them.
My 35 year old Rheem system finally bit it in 9-2008. I called around for 1
My 35 year old Rheem system finally bit it in 9-2008. I called around for 10+ quotes for a new heat pump system and the contractor I chose Installed a new 4 ton Trane heat pump system. My first repair call was less than a week after install. Less than a year later, there had been around 10 service calls and the installer refused to make any more calls because he was losing so much money. I found another Heat/AC company and he has been outstanding in his work, but I have not made it 3 months without some kind of system parts failure.Now the warranty is out (5 years) and the compressor is bad. Shopping around and I find out it will be the same cost for the repairs as it will to replace system. So far in 5 1/2 years, I have spent around $5000 in parts and service calls for a $4000 system. Trane will not return calls or answer my emails. Needless to say, I will not be buying a new Trane...
My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Tr
My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little Peace of Mind because of the feedback weve heard about the Trane brand, but Peace of Mind was the last thing we received.Our opinion about Trane products took a turn for the worst last week when I noticed that the AC system sounded slightly louder than usual. My first instinct was to check the vents for airflow, which there was no cold ac coming out. When I checked the main HVAC unit, I noticed the lines were frozen (usually means low Freon or better yet, a Freon leak). At this point I called a reputable AC company to come out, fix the leak and recharge the system. When the technician arrived he began troubleshooting the system and discovered there was severely more problems with the unit than originally expected. When the technician opened the unit he noticed that there was excessive corrosion to the internal parts, which also needed to be repaired.After a full survey of my ac system the technician told me that I have 2 choices: Option 1, repair the defective internal parts which was quoted at $2,600.00 or Option 2 Replace the entire AC system for about $6,000.00. I called Trane to inquire about any warranty offering and the lady kindly informed me that my unit was not covered.Im not a detractor of the Trane brand because of the quoted cost of repair, I am completely aware of the Cost of Ownership and maintenance cost. Im a detractor of the brand because the product performance/life expectancy does not meet the companys product message. There is a certain level of expectations that consumers have when they spend their additional money for a premium product. Being a first time Trane owner and having had my first experience working with Tranes customer service, I can honestly say I have ZERO interest in ever owning another Trane. I will try to load pictures of my A/C system to accurately reflect its condition. Externally, the system looks brand new. Internally, well, that is a different story.
Trance XT90 furnace blower had to be replaced recently. Company told us the
Trance XT90 furnace blower had to be replaced recently. Company told us the blower motor last from 4 to 10 years. It cost us $646.00 for a 1/3 HP motor. How can you save heating costs like that?
I have never experienced more issues with HVAC units in my life than with T
I have never experienced more issues with HVAC units in my life than with Trane. We purchased #2 4 ton H/P Condensers and V/S air handlers and 1 #2 ton condenser and a 2 ton air handler, all with media cabinets, retrofit to “existing electrical, freon lines and replaced as much ductwork as possible”. Paid over $37k in 7/2016. Since then, we have had mold from moisture leaks, condensers just “stop running”, now a “4 ton air handler” has an evaporator coil refrigerant leak!!! What??? I was under the impression that Trane is known for aluminum coils and they last for YEARS!!! Why is this costing me $1500??? I just paid over $800 less than 3 months ago for ductwork and Armour Flex due to leaks. Is this a faulty install job or a thin coil that Trane needs to cover the labor costs and refrigerant? Ridiculous.
In 2015 I purchased a Trane XL 20 heat pump system with variable speed air
In 2015 I purchased a Trane XL 20 heat pump system with variable speed air handler and heat pump. Installer moved out door unit from where the old unit was to a place that made installation easier. As it was summer and the unit was in cooling mode, the outdoor unit was much quieter that the old one. When the weather changed and the unit went into heat mode the outdoor unit became so loud that it could be heard throughout the house. I called the installer and they came out and assessed the unit and informed me that the noise was normal. As the unit now sits outside my bedroom instead of the kitchen, it can be rather annoying if the weather is really cold and the unit is running at 100%.After about 3 years I awoke one morning to an error on the thermostat and no A/C. Service man checked unit and said the wire tie holding a piece of foam insulation around one of the lines inside the outdoor unit to keep two copper lines from chafing, had rubbed a hole through one of the lines and caused the failure. He took pictures and noted it on the service report. I contacted TRANE, as to me, this was a factory flaw in the wire tie placement. TRANE requested documentation which I provided. They rejected the claim and I was out almost $1000.00 to repair the unit. As far as efficiency goes, the unit has lowered my over all electricity bill. Also the filters for the air handler state that they are 4 inch filters but in actuality they are 3.75 inch. As such filters purchased on the open market do not fit and requires one to buy them from a TRANE installer or dealer.
Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I a
Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I am now faced with replacing a cracked heat exchanger for $1200 (labor only; warranty covers part) and an end bell/fan motor for about $1500. No way should this be happening on a 7 year old unit. Might as well install a new furnace (different brand) for another $2000 and get a 10 year parts and labor warranty!
This Trane air cond 3 ton wasnt working the day my installer put it in the
This Trane air cond 3 ton wasnt working the day my installer put it in the first year it was installed. Sept 2014 something with a valve and the wrong oil used in this units and Trane knew about this problem. Took over 6 weeks to repair. It was a nightmare. Even my installer didnt want to fix it. Took weeks for a part. They would not rush to help me, my wife and mother in law who had health issues. They were ** on the phone. Now I have a bigger problem with the heat system once again. ** cost me 700 dollars out of my pocket this time. This unit only 3 years old. 200 for shipping, 500 for labor and still waiting for part November 11, 2017. O-rings in the heat exchanger are burnt out like the space shuttle Challenger in 1984. This causes the furnace to run hot and will not lit so now youre in the cold. Check it out on youtube. If you want to be hot in the summer, cold in the winter with a big repair bill Take my advice. Do not even think of buy a Trane AC or heating or whatever else there. Wish I knew beforehand.
Hello, I recently purchased a TRANE heat pump unit (September 2018) Model n
Hello, I recently purchased a TRANE heat pump unit (September 2018) Model numbers: Heat pump - 4TWV8036A1000BB. Air Handler - TAM9AOB3OV31DAA. Tstat - TCONT85OAC52UA. The unit worked as described with no problems until about a month ago. Then it started to malfunction. I contacted the installing dealer and they came out to find that mice had moved into the control unit area of the heat pump and chewed through several wires which made the unit malfunction.I have lived in this house for the past 12 years and never had an issue with mice in my old unit. I purchase a TRANE and after 6 months of use I have to pay out $200.00 in repair bills due to mice. I did some research online and found out that this is a major problem with the type of heat pump I have because for 1 it has a heating unit in the control area which draw mice in the winter to find a warm place to live and 2 it appears that no effort was made by the product engineers to seal those areas up or to even put the wires in an enclosed unit, I was also informed by the technicians that did the repairs that this is a major issue and they see mice doing damage to units all the time. I am very disappointed in this product and wonder how much it is going to cost me down the road for repairs as I cant keep a daily watch on the unit and will not know if mice are chewing up the wires at any given time. I would suggest that TRANE take a better look at the design of the unit and come up with a way to better protect the control area and wires and if nothing else recommend that dealers who install the unit let the customer know that mice like the warm place in the unit and might chew it up costing major repairs and money to fix. I would not recommend the TRANE heat pump to anyone because of this issue and will not purchase any type of TRANE product in the future. The other issue is with the thermostat - model 850. Seems that it has an issue with heat buildup in the display and causes the unit to display a higher temp than the set point. Had to have the installing dealer come out after the heating season started to adjust the calibration set point for the indoor temp to make the unit function showing the displayed temp and the actual room temp the same. This seems to me to be another design flaw which when I did some research online TRANE customers are having the same issues. Very disappointed in my purchase to say the least.
So much for this reputable brand. New furnace and AC in 09. Flashing a draf
So much for this reputable brand. New furnace and AC in 09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Freds $135 to tell me they dont know what the problem is because everything checks out. Supposedly their $99 initial trip/diagnostic fee covers for 30 days if they need to come back. Two days later and with 53 degree house, they say they spoke with Trane and said to try another pressure switch although doubts that is the problem, and or replace the board to the tune of around $800.00 installed, even though the board checks fine too. Really? Already paid this company to say dont know what is wrong and fixed nothing. Now they want to charge more labor to fix something that they dont know if even is the problem? And of course we find out the original part is not under warranty, but must have had issues because it is obsolete and has been changed a time or two since. So much for reliability and fair service companies. With all due respect to Jim the kind service tech (and is as miffed as we are) but the companies charge policies are out of line, and this comes from people in this business, that are unfortunately not local or Id be using them. And, it took 3 phone calls to Freds to even get a call back for service!
I have been experiencing continual compressor failures with one of the four
I have been experiencing continual compressor failures with one of the four Trane units at my AZ home. Trane warranties the parts but not the labor, which is costing me a fortune (4-5 hours every time). The compressor that blew 8/1/13 was replaced in 2012 and new in Oct. 2004. Seems like Trane should bring me a whole new machine and cut their losses too. I am very unhappy with Trane and their support. Their products for HVAC dont hold up in AZ, and I will replace my units with another company as they continue to fail. Buyer beware!!!
I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt
I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasnt worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didnt have enough gas and said that hed be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didnt work again. Every time I turn the unit on, after a couple of months, it doesnt work. Its an $8,700 piece of **.The tech came out Friday again and said that the fan motor is bad and said that it will be $328.75 labor to replace--should take all of an hour. Anyway, Ill never do business with Dicks or Trane again. Mike **, the sales guy, lied about the warranty and Dicks tried to scam me on the annual service that was free. Trane doesnt even want to discuss the issues and refers me back to Dicks so they carry the same reputation in my book. I am just sorry that I went way out of my way to help Trane get cutting edge technology from my own company. I should have thrown them the same bone, but Im not like that.
Even though I have had my current systems for only three years, I am very h
Even though I have had my current systems for only three years, I am very happy with Trane. The two units I have have been operating flawlessly for the entire time. The systems that were here when I purchased the house needed great deal of TLC for several years, even though they were only two years old when me bought the property. When my daughter in Massachusetts had an addition put on her house two years ago and asked my advice, I told her that both my personal research and my experience had convinced me to go with Trane.
We replaced our entire HVAC system in 2008 with a Trane heat pump and gas f
We replaced our entire HVAC system in 2008 with a Trane heat pump and gas furnace. We got a 10 year warranty, which we used extensively. The warranty ran out in February of 2018 and I found out today that the blower motor has burn out, again. Previously the blower motor was replaced under warranty. Now it will cost $1,500 to replace the blower motor. I will never buy another Trane product and wont even buy from a HVAC company that sells Trane.
We purchased a new Trane A/C 16 months ago and have had a few small problem
We purchased a new Trane A/C 16 months ago and have had a few small problems. Now our A/C has quit working due to a coolant leak. Paid $349 for a leak test only to find out the leak is in the evaporator coils in the air handler. The part is under warranty but labor to replace it will be $999. I spoke to a Trane representative thinking they should foot at least a portion of the bill because if their product worked correctly I would never be in this position. They adamantly refused to consider even paying anything, intimating that it was the environment or installation that caused the problem. We had our last air conditioner 15 years before having any service problems and have barely made it a year with this unit. This will be my last Trane purchase.
I have a critical room that is served by 8 Trane Voyager units at this buil
I have a critical room that is served by 8 Trane Voyager units at this building for the purpose of keeping critical equipment cool (millions of dollars worth of stuff). In the 2 and 1/2 years since the installation, 5 of the units’ exhaust fan motors have gone bad. The economizer damper actuators have broken on 4 of them. Two condenser coils have leaked and needed replacement on the units. 3 condenser fans have had to be replaced. The pulleys on 3 of the supply fans have had to be replaced because they are made out of plastic garbage. Every month or two, I have to get one of these units repaired. It is a never ending cycle of having to replace parts and rent a crane sometimes for heavy parts like coils and compressors. Do not buy Trane! I am now looking to replace this equipment because the critical equipment cannot be sustained properly due to all these repairs.
I read a lot of these complaints, and some are easy to fix the problem. Exa
I read a lot of these complaints, and some are easy to fix the problem. Example if your going thru ignitors, have your tech check the ground on the unit and maybe the house. Should cure that. Some say on high heat it overheats and shuts down and starts again. Ok duct may be undersized, filter clogged, A-Coil clogged with pet hair, dirt, etc. As far as brands go, Trane doesn't seem to have the class actions like a lot of them do. Believe it or not, it is not the evil equipment you may think, it might have an easier explanation. If you have one that works for a while quits and two hours later, the drain trap is clogged. When it finally drains down it allows the pressure switch to close and works till it's full of water again. Lighten up people… The dealers don't want it breaking down on you either…
Bought a new Trane a/c and had it installed by a local installer. Less than
Bought a new Trane a/c and had it installed by a local installer. Less than 6 months in the unit ran out of gas and required a new coil. The lack of gas meant the condenser unit was overworked. I had the installer out 3 times before it was running again. I contacted Tranes customer service to request a new condenser as in my opinion the one I have is faulty. I cannot get a response from Trane other than it has been forwarded to our escalation department. I have written to Tranes holding company Ingersoll Rand but they have not responded either. Their ad Nothing stops a Trane rubbish. This one did and their customer service is just as bad.
My rating is for the heating and air conditioning company whom we purchased
My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.
Installed entire new Trane AC and furnace 16 months ago and the compressor
Installed entire new Trane AC and furnace 16 months ago and the compressor has failed. Trane will cover the parts, but the representative is trying to charge $560 + Puron for repair. I also have been paying $150 a year for 2 Preventative maintenance since the system was installed, trying to be proactive and keep my unit functioning. Contacted Trane Consumer relations and never was called back. Contacted Trane DSO manager for Florida and was never called back. Apparently it does not matter that you spent $7000. You only get a year of functionality and Trane does not stand behind their product. DO NOT BUY A TRANE! Spend less money and buy a Goodman.
We had a Trane heat pump installed 3 years ago. Even though it is still und
We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.
I bought a brand new heat pump system from Trane. The Certified Contractor
I bought a brand new heat pump system from Trane. The Certified Contractor who installed the unit was excellent, I have no issues with them. My brand new unit lasted less than 3 years at the beach. Please allow me to repeat less than 3 years, and Trane refused to stand behind their product. The unit actually rusted completely through in less than 3 years. I would highly suggest you never buy from Trane because they do not stand behind their own product. Do yourself a favor and skip all the headaches, DO NOT BUY A TRANE PRODUCT. I NEVER WILL AGAIN!
My Trane large air conditioner has been in my house for over 20+ years and
My Trane large air conditioner has been in my house for over 20+ years and still runs efficiently. Only exception is that it is in need of a new thermostat so that it would run only when it exceeds the set temperature.
All dates are estimated. Back in 2009, we had Vailes install a new Trane He
All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - the dirty-sock syndrome smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also redesigned the ramp so that water would not flow over the ramp...Everything seemed okay - until we had a Mold specialist check out our entire house. He found Mold in the Trane air handler and in the duct work. He found no other issues with the house. We contacted Vailes and shared the Mold report with them. They came out and looked and took pictures to share with their Trane Rep (Ken ** out of Richmond). They came back with a solution of cleaning out the air handler for estimated $500.00 and installing a UV light for another $1,000.00. I replied back with the following request to Vailes: Our game plan is to counter with: to have a Trane Rep come out and look at the situation. Possible solutions: Air flow is set incorrectly (after talking with other large heating and cooling companies). Another red flag: Having 3-4 degree variances in rooms upstairs. Some rooms have an extreme blast of air flow (especially in the winter). Our home was inspected by a professional environmental technician and the house is clean. The only issue is the air-handler in the attic.After discussing this situation further with my wife, father, Riddlebarger, and Landis Heating, they all suggested that Trane should come out and redo/check the air flow. They also think it could be a potential trunk issue as well. I was going to have my wife run with this but I dont want to add anything else to her plate. Will you please contact Trane again with our circumstance? We need to fix the issue and I would like for Trane to be there.Vailes shared this request with Ken ** (Trane Rep in Richmond) and Ken replied back to me with the following: The mold that is growing in the home is a product of the environment that the equipment is in. The Trane (or any other brand equipment) does not produce the bacteria; it already exists in the structure. The effort that needs to be put in is to address the source of bacteria whether it is infiltrating form the crawlspace, attic, basement, windows, fireplace, sewer system, or from the people that live in the house. The bacteria growing in the AHU is happening because it is a nice environment for it to grow (warm and moist) depending on the season but it is not the source. There is nothing that Trane can do to address the structure or the infiltration to the home. Vailes has made some suggestions about accessories that can be added to a system to help manage the bacteria (UV lights, and electronic air filters); these may help reduce the potential for growth in the unit but the bacteria will still be in the home.I was not satisfied with his response so I brought in several other HVAC dealers to analyze the situation. They have all pointed to the duct work and airflow. I could get another HVAC dealer to redo all the duct work but that puts me in a major financial crisis. I feel like they (Vailes and the Trane Rep) should have looked at the situation closer. Obviously, they knew something was wrong from the start when they coated the coils and redid the airflow and ramp shortly after it was installed. I feel like the coated coils only masked the issue. For some reason, we are getting mold in the air handler. Any suggestions? One particular HVAC dealer said that he firmly thinks it is the duct work - because the duct work going to the returns are the biggest he has ever seen on a ton 1/2 unit. He also said there is no trunk line (all lines are coming straight out of the small boxes on the air handler...). Hearing from 4 other HVAC dealer that they think it is the duct work - tells me something. I am meeting with two other HVAC dealers this week as well to see what they think. But it is very disappointing having to go to other dealers to fix this problem. We turned the unit off once the mold was found (back in April). I have a wife and 4 children and need to place some urgency on this.
My nine year old XV90 Trane furnace leaks water and two different contracto
My nine year old XV90 Trane furnace leaks water and two different contractors concluded that the heat exchanger is cracked. Even though the heat exchanger has a lifetime warranty, it will not be honored by Trane because that piece for my model is discontinued. As a result, they will only offer a credit of $360 for that towards a new Trane furnace. For a piece that is the heart and soul of the machine, that amount of credit is simply laughable since it would cost a lot more than that if purchased out in the market. Therefore, this lifetime Trane warranty is simply misleading to say the least. For now there is no resolution other than me shopping for a new furnace and I will never buy a Trane product due to this fiasco of a lifetime warranty.
We have 11 Trane furnaces installed in a house built 7 years ago. We have r
We have 11 Trane furnaces installed in a house built 7 years ago. We have replaced 5 evaporator coils and now have another one we have to replace. The excuse we hear is that this was a manufacturing problem where copper was used instead of aluminum. There are tons of problems itemized on the internet related to quality problems. Every time we replace one, it costs $1,300 and all we get are excuses. Ill tell whoever will listen that they should not buy Trane products. I have never had a problem with any furnaces in any home we have ever lived in, which has been two previous homes (one for 10 years and another for 27 years). No interest from anyone from Trane to provide any assistance or demonstrate any interest in helping to reduce the cost and accept responsibility for faulty engineering design. Im actually surprised that there has not been a class action lawsuit filed since it is common knowledge that there was a major engineering design flaw.
Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes
Bought a brand new unit 2-1/4 years ago. Selected an installer from Tranes own website. After 2-1/4 years of service the unit the condenser coil (aluminum) got a pin-hole leak. Installer wanted $2000.00 to fix it!!!! And THIS was under warranty! Trane offered to help by paying 15%. We went a different route and will NEVER EVER EVER EVER. Not for our homes or our commercial buildings NEVER EVER. I highly suggest you avoid Trane at all costs. They are trash. The 10 year parts warranty is useless since the part is of almost no value. The labor and the refrigerant is where all the costs are. AVOID!
I purchased a new air conditioner to replace a 18 year old one. They basica
I purchased a new air conditioner to replace a 18 year old one. They basically sold me a defective XL 15i. As soon as the tech started up the new unit I asked him why it shook so much. He said that is because Trane went to a 2 blade fan in it. I said that appears to be a stupid decision. For the next 3 years I had to keep tightening screws on it because it would squeak horribly and my neighbors would hear it. So I finally called the installers to have them check it out.After taking it apart they noticed that the fan blade was bent! There is NO way it bent on its own underneath the cover so I know it was that way from the beginning. They said since I did not get the extended warranty it would cost 400 dollars to get a new blade. I said it was like that from the day they installed it. They did not care. I called trane and they said since I did not get the extended warranty it was not covered. I said, Wait a minute, you sold me a defective air conditioner and you will not stand behind.. They said, NO.. So I am done with trane. Had to replace my trane furnace a few years back, went with Lennox!!
I am actively seeking a Florida class action attorney to represent me and t
I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.Unbeknownst to me, this 10-year limited warranty coverage required ONLINE REGISTRATION WITHIN 60 DAYS, or became invalid, and was reduced by 50% to a mere 5-year base warranty. The online registration had to be done via a TRANE company website. However, I was not told to register the serial numbers, or I would lose my warranty coverage. But, the dealer, who would be clearly advantaged by this reduced coverage, knew about it for certain, as the policy started 4 years prior in 2009.My AC system is now 2 years old and I learned quite by accident, that I had lost my warranty coverage because it was not registered online before Day 61 on the TRANE website. I then contacted the dealer by phone and email and filed a request with TRANE to get my original 10-year limited warranty (which I paid for) re-instated. After two weeks of email, calls and postings on Facebook with the TRANE Corporation, I was finally told this week by phone by Cierra **, Trane Escalations Supervisor, that Trane respectfully decline[s] participation to change your warranty terms to 10 yrs. On behalf of Trane Inc. I do apologize for any inconvenience this has caused and appreciate the time you took to make us aware of your concerns. Thus my 10-year limited warranty is now invalid and I am left with only 5 years.I believe that this is warranty fraud and may also violate the Florida Deceptive and Unfair Trade Practices Act (DUTPA), and likely constitutes bad faith on the part of Trane, and the installing dealer, who should have registered the serial numbers on the day of the install, just as a LEXUS dealer would register your VIN with LEXUS when they sell you a car. Please note that this required 60-day online registration policy is an advantage to ANY UNSCRUPULOUS HVAC dealer, and a huge DISADVANTAGE to most consumers, including the blind, handicapped, mentally challenged, poor people with limited or no Internet access, out of town property owners, etc. I am appalled at TRANEs response to this sincere and genuine effort on my part to restore my original 10-year warranty coverage. I believe that it is possible that HUNDREDS of consumers fall victim to this disappearing warranty coverage policy, but I am only asking for your help to restore my original warranty. However, it is worth noting that TRANE could solve this problem tomorrow by REQUIRING that ALL FLORIDA DEALERS register the serial numbers of their system on the date of installation.Meanwhile, I believe the damages in the loss of 5 years of warranty coverage is about $3000, if not more. I have contacted an HVAC warranty services company to find out the actual cost to restore similar warranty coverage. I doubt that any other local dealer will issue extended warranty coverage on my system, as it is now 2 years 4 months old. ANY HELP YOU CAN PROVIDE IS APPRECIATED. I HAVE LOTS OF DOCUMENTATION I CAN SHARE, INCLUDING THE ORIGINAL SALES QUOTE, INVOICE, AND MANY EMAIL TO TRANE AND LIBERTY AIR.
Dual system installed Feb 2014, cut my electric bill in half! My HVAC died
Dual system installed Feb 2014, cut my electric bill in half! My HVAC died Jan and after insurance firm dragged their feet it was installed Feb 2014. Old system was 16 yrs old. This new TRANE works like a charm, set it and forget it (R).
I really like my Trane dealer. But… The dealer advised me that Trane is n
I really like my Trane dealer. But… The dealer advised me that Trane is not the Trane of old. They have issues in quality and design. I need two new units and am considering Carrier or another brand. What is worse is that the customer service reps are terrible. One last comment. Before you spend a lot of money on a new HVAC system you should air seal your attic. Remove the insulation and seal every hole and joint where the drywall touches wood. Do not add insulation on top of existing insulation in a leaking attic. I spent an extra $2k to do this and replaced the cardboard rafter baffles with corrugated plastic ones from DCI. They are great and brown recluse spiders don’t like plastic. The result is that my cooling costs was reduced by at least 30%. The existing HVAC system now runs less and should help reduce the maintenance cost of a new system.
Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane tha
Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane that I purchased in 2006. In Feb. 2013, I had to have the compressor replaced; June 2009 I had to have a coil replaced. Now at the current time, I am waiting on a new circuit board that goes on the fan motor. The parts are under warranty for 2 more years, but I am STILL having to pay for the labor which IS NOT cheap. But I SHOULDNT have all this trouble with a $5000 product that is ONLY 8 years old. Moral of the story is: DO NOT buy a Trane! Years ago they were a good product but NOW they SUCK! So heed the warning if you are looking to purchase a heat pump. NO TRANE!!!!
Trane unit cost $4,000 and is continuously breaking down. I bought this Tra
Trane unit cost $4,000 and is continuously breaking down. I bought this Trane home AC system 3 years ago. It stopped working last summer because the oil in the compressor was incorrect from the manufacturer based on the HVAC repair company I bought the unit from. They changed it out and it has worked this season until now. Out of nowhere the unit has frozen up and shut down. My last system was a Comfortmaker and lasted 28 years without any major breakdowns. Can someone tell me exactly what the problem is with TRANE equipment???
I had a new Trane air conditioner unit installed in the March of 2015. In A
I had a new Trane air conditioner unit installed in the March of 2015. In August 2016 it stopped cooling and the coil in the air handler was leaking refrigerant. The cost to repair this was $1,200. Trane did replace the coil under the warranty, but they would not cover the repair cost. The supply company said they have seen several of their new units fail the same way as ours. The air conditioner stopped cooling again after only two days of operation. This appears to be a quality issue and is costing us consumers a lot of money and the reliability of Trane is NOT good.My old unit lasted for over 20 years with no major issues, it was only replaced due to its lack of efficiency and cost of operation. Based on the over $10,000 this new unit has cost me so far, it would have been cheaper to keep the old unit, $10,000 would buy a lot of electricity. I am not happy and am ready to bite the bullet, cut my losses and replace the entire system with another system, but NOT Trane.
We purchased a Trane HVAC system in 2006 for our new home. The home was not
We purchased a Trane HVAC system in 2006 for our new home. The home was not occupied until mid 2007 so the unit was not in use until then. The air conditioner is XL14i and the gas heater is unit XV90. Since then we have spent well over $2000 in labor costs to keep the unit running. The control board was replaced twice, once in June 2012 and again in March 2013. We came to learn this was due to a design flaw. We have had switches and contacts replaced several times, and are now in the process of having to have the coils replaced. Each time we have had to pay labor costs. We went to Trane and asked for reimbursement of labor for the control boards since it was an obvious design flaw. The same is true of the coils now being replaced. We were flatly turned down the first time, and I am sure we will be turned down again. I have no problem paying labor costs for a part that wears out, but when the problem is design the company should be liable. Take my advice. NEVER buy a Trane. It is a piece of garbage. We have spent several days last summer and this summer with no AC, and this past winter when the heat didnt work because of the control board issue. Fifty eight degrees is not a comfortable temperature in your house. I am angry and disgusted that a company that advertises you cant stop a Trane is so poor at standing behind their product.
I have Trane XV95 furnace installed 5 years ago. It start to fall apart now
I have Trane XV95 furnace installed 5 years ago. It start to fall apart now. Control board is replaced recently, the new control board uses 120 V for ignitor. I use Comfy service guy to install it. He just put the new control board and didnt tell me my old 80 V ignitor need to be changed to use the new 120 V ignitor. So in the three weeks, it burned out two ignitor until I found out this fact.I has really bad experience with Trane product and Comfy service. If you dont have knowledge about furnace, it is really easy to be ripped off from service guy. Imagine my furnace ignitors get burned and burned continuously just because service guy dont tell you the new control board need 120V ignitor instead of 80V ignitor, and you keep buying a 80V ignitor.
My Trane heat pump quit and I called Country Heating and Cooling Inc to che
My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldnt refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. Its even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers dont make that much.
I purchased a new heat pump/ propane unit, to save on the anticipated high
I purchased a new heat pump/ propane unit, to save on the anticipated high energy cost. Since, my bills have increased by nearly 40%! I used the National Weather Service Tables to try to make a fair check. SURE ENOUGH, this energy scam using the (more efficient units) is a scam.
I enjoy my two variable speed Trane units. They are quiet and very efficien
I enjoy my two variable speed Trane units. They are quiet and very efficient. After replacing old (23 years) units (also by Trane), I noticed that the electric bill dropped by $50-60 / month in summer time and $20-30 in wintertime. I live in Arizona and the electric bill in summer was $400+. Now it is less than $350. But the best feature is that when the AC unit starts there is no "boom" noise, when the unit starts. What you can hear is just a soft whisper when cool air starts breezing in. I installed one, and 2 years later another one - both Trane. I have two floors, each floor is regulated by one unit. One unit is already 5 years old, another is 2, I signed up for a maintenance service plan, so far no problems at all. Trane seems to be an expensive brand, but I spoke with installers and they say that it is worth the money. I would recommend it - at least to consider - when replacing a unit for a new one.
For our home we have purchased two Trane Air conditioners in last seven yea
For our home we have purchased two Trane Air conditioners in last seven years. First one lasted only 5 years and I had replaced with another Trane Unit for upstairs bedrooms. It was big mistake. Second unit was installed on March 15, 2014. Annual maintenance contract was signed with installer. In last week of July 2015 AC compressor stop working. We have to sleep on the floor downstairs until new compressor was installed on August 3, 2015. July August are hottest months in Georgia. In April 2016, our air conditioner stop working again. Tech person diagnosed that indoor coil was leaking and it was replaced. Again in August 2016, compressor was stop working and we are without air conditioning in our upstairs bedroom for last 3 weeks. We are sleeping again downstairs floor for last 3 weeks.Thank God downstairs Tempstar AC unit still working next to Trane AC Unit for last 35 years without any issues. Now that is manufacture quality which I do not find in Trane Units that I have dealt in last seven years. I have to pay $160.00 for diagnosis. When I contacted Trane customer service at 1 800 945 5884 two weeks about their defective product and ask for replacement unit, I got around. They keep losing my supporting documents and I have to resubmit 4 times on email provided. Finally after two weeks, escalation specialist Jennifer ** contacted me to advise that company policy does not allow to replace unit and I have to spend my own money for labor cost. When I insisted then she offered me $500.00 maximum to repair unit.Any reasonable homeowner expect that their big investment in brand new AC unit would last only two years. Other brand name like my Tempstar still working after 35 years. My conclusion is based on my experience that Trane Units are manufactured poorly and lack quality control. Please do not buy Trane AC products, unless you want nightmare dealing with repair cost, discomfort and hassle with their customer service. The company does not stand by with its products.
Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter o
Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak. Now this winter, I have the same problem. I suspected that there was an issue (the unit was running on heat strips a lot more frequently) so I called for service. The tech said everything was operating as it should. I paid the $80.00 fee but was not satisfied with his findings. I contacted a different company for a second opinion. They too said everything was working fine. Less than a week later, I awoke to a 7 degree difference between thermostat and room temp. I called them back out and they said it was the thermostat. $150.00 was the charge for this visit. Two and one half days later, the same thing occurred. This time they checked the Freon and found it to be low. Four pounds were added (more money) but the tech said he would have to come back to try to find the leak. That was last Monday. I am anxiously awaiting to hear what the problem is this time.I am at their mercy. The unit still has four years warranty remaining on all parts but I cannot keep putting money into this lemon. If anyone knows of any recourse to Trane, please advise. I have spent over $3,000.00 in service calls, repair costs and added utility costs because of this unit.
Replaced old furnace in our new home. We had new duct work and the Trane v9
Replaced old furnace in our new home. We had new duct work and the Trane v95 put in, 4 months later the ductwork fell down. Then the burners went out on the furnace, had to be replace after 3 months of use, said our basement was too damp. Had to have it serviced again for continuously running and not heating wasting my propane. They said it was our fault we didnt buy the extra warranty. Not everyone has the money to get that. Once again the burners are not heating one year after repair. Each time this has cost me 179.00, the part was under warranty. I am pretty handy but this is ridiculous. They were rude to us and blamed us. My galvanized ductwork was replaced with the foil foam stuff and I had to make many repairs from the mice eating it. Not to mention it keeps falling down heating and cooling my crawl space. We live in the country. They had a terrible time getting it to work at first. That should have been my first clue... I called home depot about it many times and the service company. When they did come out I ended up doing some of the work. Dont have an order number, bought it through home depot. OH, they are no longer using the company that installed my furnace. Too many complaints...
Trane XL14i heat pump installed by another contractor the building used whe
Trane XL14i heat pump installed by another contractor the building used when my home was built in 2007. Noisy. Changed service companies and they immediately fixed the problem. 16 round was reduced to 10 inch round and was starving the unit. Also added a second cold air return. Unit runs flawlessly (has an XL90 gas furnace attached). No problems at all. This is my second Trane and incidentally, the first was installed by Capital heating and Air. Great company. It really is all about the install.
Trane dealers refuse to offer us an extended warranty on our equipment, but
Trane dealers refuse to offer us an extended warranty on our equipment, but from what I just read on the Trane website, Renewal is at the sole option of Trane Standard Warranty Company. So, which is it? Why are we getting the run around? Apparently, you can pick and choose whomever you want to offer warranties to? Why not just be honest on the Trane website and save the consumer a lot of grief? Dorothy ** with Customer Service was nothing but extremely rude to my husband today (10/01/14) as all we are trying to do is get an extended warranty for our furnace and air conditioning unit and we have received nothing but grief. We were told authorized dealers apparently can choose whether or not to offer extended warranties, so we are between a rock and hard place as dealers that are close enough to service us - will not offer us an extended warranty - aka no one will take our money and now I realize its actually up to Trane - weve been lied to. Do you actually even extend warranties? Trane says that there is nothing they can do so I guess after 5 years - we are on our own - even if we want to pay for an extended warranty? Apparently, Trane cares nothing about their reputation or the customer b/c these sites are currently FULL of complaints. My husband and I have been working to get this accomplished for months now (expires 10/04/14). According to the Trane website, the independent Trane dealer is committed to the best customer satisfaction - I assume your home office is as well. This cannot be farther from the truth as no one is willing to assist us. In addition, my husband and I have to take very valuable time out of our days to deal with this - which bewilders us both considering you are committed to the best customer satisfaction and all. Just like they say... Nothing runs from a customer like a Trane...
Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to repl
Purchased an expensive Trane HVAC unit 3 1/2 years ago and have had to replace the coil twice. This last time the coil leaked and caused the panel doors to crack according to the technician. The coil is under warranty but the labor to replace this piece is not and neither is the cost of the panel doors nor the labor to install them. The total cost with labor is over $1000. Trane is not taking any responsibility for the panel doors. I am contacting the Attorney General of Florida with this problem because I have been told by people in the HVAC industry that Trane products have become substandard and break down often. I do not think that I should be responsible for paying when an inferior product is being sold.
Our residential central air conditioner a Trane XL1200 and XE90 furnace was
Our residential central air conditioner a Trane XL1200 and XE90 furnace was installed back in 1996. It has been extremely reliable. The air conditioner is service checked once a year and has never failed once. The furnace has had the blower clutch go after about 13 years and start capacitor went after about 14 years. Very minor repairs with not one electrical or major mechanical failure on either. Getting a good contractor for installation is essential. We had the local Trane dealer do the install of which the bulk of their work is commercial installations. Not sure about the other reviewers but I recommend Trane to everybody for the reliability and efficiency.
I am a HVAC contractor having installed Trane and American standard units f
I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak... Finally customer had enough of their servers shutting down in emergency mode causing damage and customer loss.. We lost complete trust in the ability of this unit to hold a refrigerant charge. I stepped in again and installed a complete new condensing unit, crane rental, spot cooler rentals and all.... Thousands of dollars later I demanded Trane reimburse the cost of the new condenser and I would handle all other cost and rentals, they declined! The 10 ton Lemon is stored in the back of my shop at the moment (in case I need it for proof). Needless to say I have ended all sales of Trane and American Standard.
Trane has a serious quality control issue. Think you are buying the best? T
Trane has a serious quality control issue. Think you are buying the best? Think again. I have Trane in 2 VRBOs and my own home. Out of 5 air handlers, the evaporator coil, the heart and soul of the unit, FAILED on 3 units and the blower motor on another. $1500 each to replace and Trane wont even talk about compensation for the labor. $1500 is just for the labor on EACH one. The coils cant be patched or soldered, it has to be replaced in an insanely tedious process.TRANE whats wrong with you? You have serious quality control issues and you know it. Look at the BBB complaints! This is despicable. Stay away! My units are from 2018.
Trane condensing unit. The copper pipe on the condensing unit, due to vibra
Trane condensing unit. The copper pipe on the condensing unit, due to vibration, worn out and caused the refrigerant to leak. There wasnt any protective material around the copper pipe to prevent this problem. Woodson and Bozeman, Inc. Memphis, TN Trane dealer didnt honor the warranty. They didnt stand behind Trane product. I will not buy any Trane product.
I would HIGHLY suggest NOT buying anything by the Trane brand. Heres why: I
I would HIGHLY suggest NOT buying anything by the Trane brand. Heres why: I purchased 2 new systems from them thinking I was getting better equipment, but that could not be further from the truth. Keep in mind that I live in Arizona where the temps are 115º plus. Now, the first issue is that one of the 2 units went out immediately. It broke when I was out of town forcing the heater to run indefinitely, even though it was set to cool only. As it turns out, they cover all of their wring with peanut oil!?? Well guess what, mice LOVE peanut oil and they were attracted to that lovely taste (probably why we set traps with peanut butter and it works so well). This to me is just simply a bad business decision. Needless to say, everything in our room melted as the temperature was kept above 118 for 3 days straight, while we were gone. Now none of our drawers close correctly, our doors do not shut right and all of the oil in our wood furniture is gone. On to #2! Oh, Keep in mind, these are less than 1 year old! I am still paying $20,000.00 for these two lovely babies!! This time the coil went out, causing us to live in the peak AZ heat for almost a week. I was told that this is uncommon for any brand. I guess we are just lucky. #3 This time the control module went out in the air handler! I was told this never happens unless it is just a bad unit... Again, I guess I am just lucky. #4 This time the Thermostat broke. This is their proprietary thermostat, so their own technology on that thing. Good luck with these things, they have some convoluted method of resetting and joining the network or adopting to your account that is a real treat. #5 Did I mention that I still have a good year or more to go on my payments for these gems!!! Now, the coil went out and leaked out all of the refrigerant. back to 100º in our house! They said it would be at least a week before they could get the part to me (which I thought was a bit long for such a well know brand with distribution) so I wrote them a letter on their website asking why Amazon can get me anything I need in 2 hours, but they take a week, even though they are installing hundreds of these daily, in my city. I also asked is this the type of QUALITY that I should expect from my purchase decision to go with them?Guess what I received back in response to that letter? Well, if you guessed NOTHING, you would be correct. Par for the course here with Trane.#6 The vents and 2 stage motor never really seemed to be very productive, so I called my dealer locally and asked them to investigate. They found that this unit was shipped with malformed flashing on the air handler and it was blocking 80% of the air flow. He trimmed it out and got it back to normal. So, again, I write another letter to Trane on their website asking if this is something that should be replaced or if it is common and again asked if this is the Quality I should expect from their brand. My Answer? Ding Ding Ding, if you guessed NOTHING again! #7 Still waiting on my coil to be delivered after 2 weeks and the installer just called to tell me that Trane sent the wrong coil, so we will need to reorder it from them, AGAIN, and I need to wait. So, moral of the story? If you want really bad quality, tons of headaches, appointments, ruined furniture and pay at least 4 times as much as other brands, you should absolutely buy Trane. Or if you simply want the indoors of your house to be like this, then you should also buy Trane! Otherwise buy ANYTHING ELSE.
Bought new furnace and quit working after 2 months - pipes froze due to 20
Bought new furnace and quit working after 2 months - pipes froze due to 20 degrees cold. Igniter rod bad and technician replaced with new $15 different rod and works fine since. Tech said they had 2-3 other new Trane furnaces with same problem - Trane should have done a recall! Had $3000 in damage and Trane would not cover it!
Expensive junk- deceptive customer service. We had a split system installed
Expensive junk- deceptive customer service. We had a split system installed in our sunroom as part of a major home renovation project. The unit functioned erratically the whole time. We were told by the contractor that it was to be expected or maybe we were not using it right. Last December, 14 months later, the condenser died due to condensation turning it into a solid block of ice. We contacted a Trane certified repair company and found out our product has not been registered for the three year warranty, and the one year basic warranty had expired.I contacted Trane, to explain that my husband and I were not at fault for this, and asked them to stand behind their product and help us out. I wasnt expecting a full replacement or even 100% part replacement, but at least 50%. Their response after almost two months of back and forth, providing all sorts of information and getting transferred to three tiers of customer service levels, was to offer us 15% off a new unit. $315 for a $2200 installation! So much for standing behind their products! I guess I should have checked this site first and noted the one star rating! The only reason I gave it two stars is because I believe three out of the four CS reps truly tried to help, but it came down to the Escalation Specialists who dropped the hammer on my hopes for a decent resolution.
We built a new home and installed a Trane propane HVAC unit because they ar
We built a new home and installed a Trane propane HVAC unit because they are supposed to be better than others. Well, fast forward to December 2018. We have a 1 1/2 year old unit that is constantly breaking. First the pressure switch and board went out, then they replaced the igniters and a couple gas parts. Now another switch has went out and they replaced it. This unit has been broken continually since December 2018. Our installing company has been here sometimes on a daily basis, they have been wonderful through the whole process. Every time they fix something though, something else goes wrong. This has been so bad that the Field Service Representative from Trane came to see if he could help fix it. That was two breaks ago! I have contacted Tranes customer service and they have blamed it on the installing company and said they did not know what they were doing. LOL. It was the Trane service representative that said what parts to replace and how to fix it. Trane has said they will give us parts and we are responsible for the rest. This unit is broken more than it is working. We want a new unit! I am with anyone who files a class action lawsuit over these inferior units.
This is the second time our Trane air conditioner broke. First time a simpl
This is the second time our Trane air conditioner broke. First time a simple fix, a switch. This time the motor failed. Trane will not cover the motor. Our Trane dealer can’t even get a motor to replace this one as it is on back order. What does that tell you. It has been 2 weeks and still the part is on back order. I will never buy another Trane unit. My recommendation to everyone is DO NOT buy one.
My rating is for the heating and air conditioning company whom we purchased
My rating is for the heating and air conditioning company whom we purchased the equipment from and contact when repairs need to be made. We have 2 units. The first unit was purchased over 30 year ago and has not needed maintenance at all. The second unit was purchased five years ago and has needed to be repaired.... small repairs, nothing major, and we have been satisfied completely with both units.
10 years ago we had a Trane heat pump and indoor unit installed, we didnt b
10 years ago we had a Trane heat pump and indoor unit installed, we didnt buy the extended warranty because Trane appeared to be a solid brand. Literally each year during a/c season weve had to replace some portion of the indoor and/or compressor units. Weve had a circuit board short out because a lizard found a way onto the compressor electronics box. Weve replaced 3 master control boards in the inside unit and numerous other circuit boards and sensors. The system has not been reliable and has cost us as much in repairs as we paid for it originally. The Trane website talks about all the extensive testing they do but they seem to overlook basic things. It doesnt seem that we should have to replace this many electronics each time we start the a/c season.
Our home was built in 2002 and completed in October. We have a closed loop
Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and weve had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost. The third unit now requires replacement at less than 9 1/2 years old due to another evaporative coil leak. 3 out of 3! That’s a definite strike out for Trane. All 3 air handlers are indoors in clean protected environments and have had the units serviced 3 times per year. Our much cheaper heat pump that we had in our previous house in TX (with air handler in a blazing hot attic) never had a coil leak. The electric bills were a lot more, but there were no failures in 13 years.
In response to my complaint about 4 service calls for repair within first 3
In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. Im stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.
When I bought my house it still had the original Trane unit and it lasted 1
When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser wont work after only 8 months. Trane doesnt stand by their product anymore and they make junk. Do yourself a favor and buy anything else.
We have a Trane heat pump and electric furnace. The whole system is 11 year
We have a Trane heat pump and electric furnace. The whole system is 11 years and 2 months old. The heat pump has to be replaced because the compressor is shorting out. When I contacted the Trane company, I was told there was nothing they could do since the warranty was only 10 years. I thought Trane was such a great product! I would never recommend this product to anybody!
On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler in
On May 23, 2016 I had a Trane 3 Ton, 16 SEER Condenser & Air Handler installed at my residence. This system uses R410a. On July 25, 2016 the units were no longer cooling, so I went outside to see what was happening. When I looked into the condenser unit I saw that the top of the compressor was cherry red so I disconnected power and called the installer. He came the next day and put some oil in the lines stating it must be a bad TXV valve. So I asked him to get a new one and he said that would not be necessary the oil did the job. It ran for the remainder of the summer.On Aug 15th 2017 the compressor started banging, going on and off, and water was coming out of the emergency drip pan PVC line. So again, I called the installer and he said given what I said happened he will order new parts; compressor and TXV. WELL it is 4 weeks now and still no parts. Call the 800 number you say? I did 5 times, I have a reference number. I know them by first name. Their answer; We understand you are upset. They cant get the parts, WILL NOT replace the units and will not give me my purchase price back. So whats a person to do? NEVER buy a TRANE - they continue to field defective units full well knowing they will break down in less than a year. And from I have read in this column, I am not that confident these replacement parts, should they ever arrive, are not going to be a permanent solution. It important to remember this system failed in less than 2 months of operation.
I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage.
I had a 4 ton Trane heat pump installed 2 seasons ago at my beach cottage. After only 2 seasons, my evaporator coil rusted out and caused a loss of freon. The part was under warranty so my repair bill was only $450. The grate which holds the fan motor has almost corroded to the point fan will not operate safely. When I complained, I was told I live in a high corrosion area which is the cause of my problem. The technician said he sees this problem frequently because the copper and aluminum is from China on the new models (my last unit operated in this same location for 11+ years). Trane needs to do better than this.
I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i a
I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because ants got into a part. Well, 4 seasons later the air is not working and the repairman told me there is a leak in the A Coil. I told the repairman I always heard if something goes wrong with the A Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.
I have owned a 31/2 Ton Trane over/under package heat pump since June 2011
I have owned a 31/2 Ton Trane over/under package heat pump since June 2011 and it has performed faithfully without the need for service. My electric bill is reasonable too. I have maintained the system by keeping the filter clean (permanent filter) and flushing the evaporator and condenser coils. In South Florida, when I needed heat it did the job.
I live in the second most populous area of Virginia. When My Trane furnace
I live in the second most populous area of Virginia. When My Trane furnace quit working the HVAC serviceman said it needed a part. If it was in stock locally no problem but there is only one local parts distributor which, of course didnt have the part. 3 to 5 days to get it!! IT MAY BE HARD TO STOP A TRANE ITS EVEN HARDER TO GET ONE REPAIRED. Based on my HVAC Servicemans advice my replacement furnace will NOT be a Trane. Overpriced, Overhyped, Poor Service.
Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. Thi
Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. Theyve changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .
Built a new house and installed a new TRANE heat pump, finished in fall of
Built a new house and installed a new TRANE heat pump, finished in fall of 2019. We started using the AC this summer. After 2 months it stopped working. The aluminum Chinese evaporator coil failed with a massive leak on the hottest week of the summer. Not even a year old and it needs a new coil. It will not hold refrigerant for even a day. AVOID TRANE AND CHINESE COILS.
Replaced our furnace and central air units in 2012. We purchased Trane from
Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.Another call to the company we use who came out the next day and after checking the unit, told my husband that the coil needed to be replaced, and that while the part was under warranty, the labor would cost 1800 and take a couple weeks to get the part...the unit has been discontinued. Our other option was a new unit for 2100.00 (Trane would give us 300.00 off the new unit - big deal) We opted for the new unit, who would fix the old for that amount of money with no guarantee something else would go wrong. Now, every time I go in the basement and look at my new Trane furnace, I wonder what the future holds for us.....hoping we dont have to replace that as well. Very disappointed and will never recommend them and/or buy another Trane product. Personally, I think the unit was defective from the start and feel we have been taken advantage of.
We are an HVAC contractor in California and have been in business for 40 ye
We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the middle-man on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called American made products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!
Purchased mini-split heat pump (Model:130900289x) five years ago. Now broke
Purchased mini-split heat pump (Model:130900289x) five years ago. Now broken, leaking Freon gas. Since the model was outsourced to a company that no longer is associated with Trane, no one can find my warranty and parts are no longer available. Solution: Purchase a new heat pump. What can stop a Trane? Outsourcing. Tony
I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace
I have 6 Trane units at my restaurant, 2.5 years old, I have had to replace condenser coil in one unit, no a compressor in another unit. Of course with commercial they only give a one year warranty, the units constantly back up with water. I thought I was buying the best, I have had 2 for their online thermostats go out at 500 a pop. Leaking freon, argggg, nightmare, I called the manufacturers rep about the parts going out on the systems and left with, Too bad so sad.
We replaced a failing heat pump with what we thought was the Gold Standard
We replaced a failing heat pump with what we thought was the Gold Standard - a Trane system with a 10 YEAR warranty. The system performed admirably for 4 summers, but when hot weather came to Virginia this year, the system stopped cooling b/c of what the installer indicated was a poorly located copper tube that had split and allowed the refrigerant to escape. We assumed it was an installation error that would be covered by the warranty, but in fact, the technician said the units are made that way. Four weeks later and over $1,500 of labor and service charges [$800 of which is 2 occasions of lost refrigerant] we are still waiting for parts because we balked at paying an additional $300 for expedited shipping. It may be Hard to STOP a TRANE, but from our experience, its even HARDER to START a TRANE!
We replaced our Amana heat pump, which was undersized, with a Trane. While
We replaced our Amana heat pump, which was undersized, with a Trane. While the Trane works, it is so noisy. It keeps me up at night. It wakes me up at night. I cant hear my tv when its running. It sounds like a D9 Cat working hard. Trane sends out a rep who says its within company standards. Im at my wits end with this Trane heat pump. What can I do. We cant afford another 13000.00 to replace the Trane.
I am done dealing with Trane. Turns out Nothing can stop a Trane except bad
I am done dealing with Trane. Turns out Nothing can stop a Trane except bad customer service. Purchased a packaged rooftop HVAC unit about a year ago. It suddenly stopped working. Inspection showed the fan shroud had not been installed correctly at the factory (missing a rivet) and in time it drop down, caught the fan and ripped it from the remaining anchors. Fan & motor also damaged.Contact my installer who informed me that the shroud, fan & motor would be covered but not labor ($480) & the top cover (all bent up) because it is not a functional part of the unit (ignoring the fact it hold the fan assembly & shroud). So, add $800 to the cost of the unit. I contacted Trane myself & escalate the issue. They did not care, simply quoting the warranty. I gave up, did my best to bend the top back into place, bought a rivet gun, and fixed it myself in about two hours. This is the 4th Trane I have purchased in my remodel business. It is the last. Plenty of other options.
4 years ago the Trane condenser burned out. The air handler was also replac
4 years ago the Trane condenser burned out. The air handler was also replaced with similar units. They too burned out after one week. A third unit was installed and I was told they were units made in China...so now after 3 new units failing they installed a Rheem unit for the air handler and a Trane for the condenser. The condenser just burned out again, and I am told the same thing. Made in China...or Mexico?? Anyhow that is 4 units in 4 years...and my system is clean and all new.
I bought a Trane XL 16i about six and a half years ago. Now it has a hole i
I bought a Trane XL 16i about six and a half years ago. Now it has a hole in the coil. The HVAC company comes out each year for preventive service. Im beginning to think thats a waste of money. Anyway, itll cost $1,000 to replace the coil and thats with the warranty on the parts. I kept hearing that Trane is supposed to be one of the best. Well, I beg to differ. Will not be buying another Trane.
I purchased my home in 2010. The Trane AC was installed new in 2007. I have
I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.
We have a unit that was installed in 2005 to cool one section of our home b
We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.We went with a local, and reputable, HVAC company and the tech we got to come out said he was shocked how quickly the unit failed. After reading all the reviews on here, I am not shocked at all - Trane makes junk products and does not back them up with adequate warranties. Bottom line - we will be purchasing a Lennox or other brand unit next time. Trane will not be getting any patronage from our home again. Fortunately for our neighbors, they heard our troubles and cancelled an order with Home Depot for 4 Trane units and bought another brand. They are thankful we shared this information with them. If I have it my way, our whole neighborhood will avoid Trane.
We recently purchased 2 new Trane roof mounted air conditioner units instal
We recently purchased 2 new Trane roof mounted air conditioner units installed by very experienced company. Both (separate sides of home) failed soon after installation. The copper tubing came apart at joints from defective weld joints and all freon leaked out and house got very hot in Arizona sun with senior citizens and grandchildren on several occasions. Repair persons came and had to weld defective joints in several places. Now the units are not cooling again and apparently the joints are detaching again - leaking freon into the atmosphere again. We heard from AC repair company this is happening many times around Phoenix and they are running from house to house on these units - Trane model # 4whc3042a1000aa - I will file claim in Scottsdale Small Claims Court in near future.
Bought a new house in June 2017 and saw that it had a Trane HVAC unit with
Bought a new house in June 2017 and saw that it had a Trane HVAC unit with a heat pump. I was thinking it would be like the Trane unit my dad bought 30 years ago that is still running, but it wasnt. AC worked fine from June till November when it started getting cold. Turned the heat on and the house actually got colder from the air coming out. Called the builder and filed a warranty claim. The HVAC installation company Carolina Comfort wanted to leave me without heat for 2 weeks. I called my realtor who got the builder involved and 5 days later they had the new valve to food it. Called the dealer and Trane telling them this was ridiculous and they needed to replace the unit since it was overheated from the bad valve. They said not going to happen. Fast forward to December 2018, as it got cold again and I turn the heat on it worked for one day then blew cold air cooling our house instead of heating it before I shut it off. Called Carolina comfort again and they looked at it and said the compressor failed from running last year with a bad TXV. Called Trane again and they said its fixed, thats all they are going to do. I explained that I am not comfortable with this unit being 0 for 2 in 18 months during heat season. They said it is what it is. Next time Ill buy a carrier Lenox or even a Goodman before I ever buy a Trane unit. And if I buy a house with a Trane unit already there, Im going to get a warranty to plan on replacing that trash. Done with buying Trane.
Purchased a home with a Trane XV90 furnace, furnace is 7 years old and out
Purchased a home with a Trane XV90 furnace, furnace is 7 years old and out of warranty, product failed at 6 years, after the tech spent hours on the phone with Trane tech support he figured out the furnace needed a new main circuit board to the tune of $1200. We had the furnace repaired, everything was fine for 14 months, went to turn on the heat this year to find out no warm air, called the furnace guy to come out and he explained the main board had failed again. This was after spending 2 more hours on the phone with Trane tech support, we called Trane corporate only to find out the replacement board is only warranted for 12 months, and Trane tried to claim they dont warranty replacement parts, the 12 month warranty is from the dealer. So, to cut an already long story short we now have to shell out another 1200 dollars to repair it again. I called Trane customer support and explained my situation, got a nice email response that said SORRY, GOOD LUCK. It would have been far easier for Trane to do the right thing and either replace the clearly defective part or at a minimum offer a prorated reimbursement, but no they dont care! Do yourself a favor, dont buy a Trane furnace, they dont stand behind their products and if anything goes wrong the replacement parts only have a 12 month warranty from the dealer, Trane tried to argue with me that they dont warranty replacement parts. HIDING BEHIND THEIR DEALERS. So much to Cant stop a Trane. Guess what? You can, and they dont care...
Trane delivers a remarkable product. Having a trained professional to insta
Trane delivers a remarkable product. Having a trained professional to install it correctly, it will last for decades with proper maintenance by a licensed HVAC technician. Not designed as a DIY project.
Never any problem or issues since 2014. Quiet, works well, great contractor
Never any problem or issues since 2014. Quiet, works well, great contractor. Good experience. Replaced an older unit that was noisy and could not keep up. Liked my contractor, explained things well, worth the cost, recommend.
We purchased a new Trane heat and air system for our home nearly a year ago
We purchased a new Trane heat and air system for our home nearly a year ago. We wanted the best and top of the line so we wouldn’t have to worry about problems. Paid a high price for the package for our up and downstairs. Within 3-4 months we realized we had an odd smell coming from the vents and after several visits we find out both units had Dirty Socks syndrome (Yep that’s for real). After several visits and attempts to fix this bacteria growing on the coils, they had to replace coils on both units with epoxy coated coils. Thinking now after 6-9 months of problems we should be good, a week before our warranty was up the condenser for the upstairs unit went out and Trane wouldn’t replace the entire compressor unit, only the condenser, so our heating and air company, knowing all the problems, replaced the entire compressor unit at their expense! We would never buy another Trane and will never recommend them after this experience!!!
Just had a new XV18 air conditioner installed with all the bell & whist
Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.There are other issues with the unit in regards to noise & vibration in the wall, but I do not want the installer to put any more work into the unit if we cannot solve the fan issue. So now everything is on hold and I am not getting an answer. Has anyone else had this problem? If Trane cannot help with a basic question I am concerned about if they will back the equipment. Seems once you have it the problem is yours not theirs. Bad customer support & service.
I had my unit installed about 1 year ago and it has been running like a cha
I had my unit installed about 1 year ago and it has been running like a champ ever since. I got a 5 ton heat pump with the 2 speed compressor that makes it more energy efficient. The package was installed by a local company that was a wonderful experience overall and it includes a 10 year parts and labor warranty. We need a reliable unit since it gets in the triple digits quite frequently in Las Vegas. It is hard to stop a Trane!
I purchased my home early this year and the house is less than 5 years old
I purchased my home early this year and the house is less than 5 years old with two Trane Air Conditioner units. I received a 1-year buyers warranty for the house as part of the sales contract. As the summer heat started, we noticed the air conditioners were not working well. We contacted the warranty company for service. After a couple of checks including freon refill, they finally found out that there is a leakage in the main unit and the evaporator coil needs to be replaced.They said the unit is still under manufacturer warranty and asked me to directly contact Trane to receive a new evaporator coil and the warranty company agreed to follow up with the labor. I reached out to Trane but they said my warranty expired because I had to contact them within 90 days of purchasing the house. I have explained to them that I was never informed by anyone about this requirement, and I even did not know the brand of my air conditioner until there was a problem with it, but they did not accept. That is totally unreasonable, how can a home buyer know about this rule? This is just a way for them to get away from their warranty duties. I hope this review will help some people to know about this rule so that they can reach out to transfer the warranty within 90 days.
This is the reason I chose Trane for my heating and cooling comfort. Both m
This is the reason I chose Trane for my heating and cooling comfort. Both my units worked perfectly for about 8 years. When the furnace would stop, but blower would run in the winter, my Trane repairman blamed the control board and the blower motor which were quite costly. The second service expert found it was the limit sensor, and suggested the control board that I said I had it replaced. Three winters of blowing air with no heat unpredictably the third repair guy, replaced the temperature limit and suggested my under floor vents were the issue. It comes down to that my Trane Furnace XE-90 only works properly when the weather is mild and heat isnt really needed. Advice to Trane furnace owners to look up the control panel light flash indicators meaning, it can tell you how many flashes you see represent the problem supposedly. Additionally watching the Trane tech, there is a way to have the front panels off while the unit works (Be safe about electricity at this point.) There is a trigger button on the top left that can be taped down with electrical tape. I cant afford to have repairmen around, or replace it all. The A/C went too, still working on that one.
We have a three-level townhouse that is about 1500 square feet. We purchase
We have a three-level townhouse that is about 1500 square feet. We purchased the house in 1992, and it was about 10 years old. A York heat pump and heating and air system was on the unit and we had no issues with the unit... it worked like a charm. In 2007, we had collateral damage from an attached houses arson fire, and the unit inhaled so much smoke that State Farm Insurance allowed us to get a new unit. We trusted them and got a comparable Trane unit.By the way, beware of State Farm and any insurance company, and make sure they arent cutting corners with your home, car or anything else they insure... but that is another story. They might say theyre a good neighbor... but they are a ginormous company with a lot of people to deal with, and many are less than desirable. Have a fire and a car accident with State Farm as your insurer, and see who your good neighbor isnt. Trane, however, is BAD PARTS and SERVICE. State Farm doesnt have manufactured parts. Buyers beware... we have had a heater or air major repair every season since the Trane was installed. We found out by going to the internet for known issues, and gave the model number and info we got from a very nice HVAC technician.Trane installed crap parts that broke over and over in the same units until only threats of class action suits and so many furious customers made Trane change their part manufacturer on the TX Valve. If you got a Trane between 2000 and 2012, beware. These parts, especially the START CAPACITOR TX VALVE HEAT STRIP ELEMENTS - the bad TX valve failure will cause the freon to need replacement and a very expensive technician bill. A bunch of new homes in a development had to replace their TX Valves over and over and made such a fuss that Trane had to pay. We have had the unit 5 years, and we have had to lay out money for expensive parts and service every year and almost every season. And we will likely pay for the unit in repairs over and over and over if this continues. The installers and HVAC techs know these issues and they dont like it either. Trane knows the bad parts, and they let consumers buy them over and over and let the installers take crap, and they make money replacing parts that should have been recalled and replaced by TRANE. The only thing that deflects that from happening is that no one usually dies from a bad Trane unit, and it doesnt get worldwide publicity as it should. From what I have read, it doesnt matter what size unit. If its Trane, you are going to waste your money and feel the pain. Threaten them, scream at them, join together, and sue them. Publicize their rip-off stories on sites like these or any way you can. Any company who does business like this needs to correct it. They sold bad parts in units, and knew they were bad... and let the consumers get stuck with crap.The bad publicity and reputation management that issues will cost a global company are serious... so get Trane to pay. We have lost money, days of work waiting for repairmen, discomfort in being cold or hot for days every season, and extra utilities, because fans and space heaters and unit compressors are working overtime.
I recently found it necessary to replace my 20 year old central HVAC. I con
I recently found it necessary to replace my 20 year old central HVAC. I contacted a local HVAC contractor in Denver for the job. They replaced my system with new a Trane furnace and A/C system. After waiting in 90 degree heat for 10 days for the equipment to be delivered and another 2 days for installation, when they flipped the switch - nothing! After another day of troubleshooting they discovered that a circuit board was defective! 8 days later, the new circuit board arrived. That finally got the A/C working. After a few days I noticed that the fan noise was really loud, constantly. After another service call, they determined that the fan controller was defective, and oh by the way, the heating was not working. Im sure it will take another 10 days to get a new controller. This is on a brand new, top of the line, $15k system. I strongly recommend that you consider another vendor for your HVAC. Trane clearly has quality control issues.
I just read 2 recent reviews that are my story!!! Omg! If someone wants to
I just read 2 recent reviews that are my story!!! Omg! If someone wants to do a class action against Trane for this recurrent issue, I am in. The coil is defective and leaked coolant. The unit had been shutting down hard and sounded like it was going to explode. I also had a $500 electric bill. My HVAC company came out Saturday and put 10lbs!!! of Freon in a 14lb system. They had to order the warrantied coil. They informed me the labor and Freon would be around $1150!!! The manager reduced the price to $850, and told me to call Trane as they knew Trane worked with residential owners. Well, if you got the rep I did, I have no idea how you get anything from them. Christina was no help. She kept telling me that Freon is from a 3rd party vendor. I don’t want Freon from Trane. She also said Trane is only responsible for the part, not the Freon one or labor. But if you just admitted responsibility for the functioning of the part that keeps coolant in, your part didn’t do what you said it is supposed to. So, I paid $10000 for the unit which we are in our last year paying for. I paid $200 for Freon from a previous HVAC visit suspecting a leak with dye and found nothing. Then, the $850 I am paying tomorrow, right before our next winter event in Texas, plus the increase in the electric bill last month and most likely this month. When the tech came out Saturday at 9am, the system had gone into emergency heat on 14!!! occasions. So, I will be lucky if the electric bill is only $500 this next month. If your part fails that is responsible for keeping the coolant flowing through the unit, you are responsible Trane, for the cause and effect from that failed part which is you owing me and the others on this feed money for an obvious issue with the coil!
We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of t
We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so thats why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If youre looking for a dependable A/C, maybe you should bypass Trane.
If youre looking for HVAC equipment, youve probably heard the Nothing runs
If youre looking for HVAC equipment, youve probably heard the Nothing runs like a Trane commercials. Well, my experience with them differs a bit. Their slogan should be Nothing RUINS like a TRANE... ruins your reputation with your tenants, ruins your day, ruins your familys holiday, and ruins your bank account. My system, which SHOULD HAVE BEEN IN WARRANTY cost me almost $2000 to fix due to a defective A coil, and TRANE weaseled out of their warranty and stuck me with the bill. If youre looking for HVAC equipment, do yourself a favor... dont believe Tranes advertising hype and choose a company that will truly stand behind their product. I contacted them through their website, explained what had happened, and a week later, got a machine-like call from a minimum-wage customer service agent who obviously couldnt care less if I ever bought another TRANE system and refused to even consider my warranty claim. Needless to say, Ill NEVER spend a dime with TRANE after this experience and I strongly suggest you heed my warning and avoid them like the plague.