Pump needed to be replaced after 6 years, despite annual servicing and low usage. Attempt to make warranty claim (having purchased 7 year extended warranty) failed completely. Abysmal customer service, written complaint ignored. Never again!

As part of my renewable energy project I was recommended a Vaillant heat pump by the installers. The weather has been very warm so no heating has been needed. My hot water is perfect. The heat pump is almost completely silent when operating. I am very pleased with the installation but can’t comment on the effectiveness of the heat pump until there is a serious cold spell in winter.

I've just had my annual service with Adam (#237), and he has been excellent. He went above and beyond, calling in to check my remaining warranty and reviewing an earlier repair. Overall, an excellent and reassuring experience. He was courteous and highly professional, and tolerated all my questions about my boiler, Vaillant and heat pumps!

Excellent and helpful instruction on the heat pump

We had a Vaillant air source heat pump fitted to our new build house . The installers made a great job of it and we can't wait to move in and use it over the winter .