I wanted a taller vehicle and I like the 2003 GMC Envoy. I am tall and I really enjoy how easy it is to get in and out of. I also liked the price they were asking for it. I also favor GMC automobiles, I know they are dependable. This is the first SUV that have ever owned and I love it! I highly recommend this type of vehicle. I like the way it drives, the color and it isnt bad on gas. I also like the fact my heat blows hot as soon as I start my GMC. But I would make the leather seats heated. I have interior lights on floor in both front and back.

Ive had a horrible experience with GM customer service. The commercials and information put out by GM/Chevrolet completely contradicts its customer service standard. When my car had an issue I tried emailing and received emails with incorrect grammar from representatives. They asked me to explain what I wanted, when I had detailed a request for a refund and information on the failure in the original email. I then moved on to calling. Their customer service is contracted out and they admit they cant take any action on certain issues. They only provide an address if you ask for a contact at GM. They fully expect you to just give up on the issue by the third phone call. Each tier/level up I went, the person was ruder. I never once raised my voice, but at one point I was trying not to get emotional because the two failures of the part put me in life threatening situations.I had a part installed on my vehicle by a Chevrolet dealership in 2014 after my car lost power on the interstate. In 2017 the part failed AGAIN. In both situations I was traveling at 65/70mph and the loss of power was immediate. Monica, Charlene, Octavia, and Greg were emotionless the entire call. The dealerships said I had to go through GM to get a refund, and it was a nightmare. I am educated in the legal field, the negligence on the part on GM/Chevrolet is appalling. I have documented everything and filed a complaint with the NHTSA. I hope to have some resolution, as I still believe the car is unsafe. I never once felt reassured by the customer service team.

As a GM Customer for over 12 years, I leased a Cadillac for 4 years and recently leased a 2021 XT6. As I contact Cadillac Novi, to schedule an appointment for my XT6 to come in for service. Due to hearing an unfamiliar noise when I�€�m accelerating. I was told by the Service Advisor that they have no vehicles for loaners due to the chip shortage. But furthermore I was told that I can go and rent a vehicle at Enterprise or whatever and then contact GM to see if I could be reimbursed. I asked the Service Advisor how come they can�€�t set me up with Enterprise or a rental company due to them not having vehicles. To make the matters worse, he tells me that it would take at least 5 days before the vehicle will even be diagnosed. As a frustrated customer I asked the Service Advisor as a customer who has a bumper to bumper warranty what if I don�€�t have the financial income to be able to rent a vehicle at this time. The Service Advisor had nothing to say.At this point it�€�s clear that GM - Cadillac has nothing in place for customers. It�€�s very sad and unacceptable on all levels. I�€�m very disappointed with GM and will not be going back. Having a Bumper to Bumper Warranty is useless and it shows that GM do not honor their product. Anytime a customer have to come out of pocket when they purchased a new vehicle for a peace of mind is unacceptable. The fact that a customer have to call and go through the process of GM lack of production is this chip it seems as it�€�s a fallback with them. I�€�m so disappointed and will not be a continue customer. The Service Advisor gave me a phone number that after the prompts it just rings and rings. Then another number that after you press the prompt to #1 it goes to talk to text.

Takata admitted there was a passenger side airbag defect a decade past. I owned a 2008 Silverado with that airbag installed. GM continually said my vehicle was not due for a replacement for years. Today I got a notice that my Silverado WAS involved in GM Recall N212328760... the same recall they told me for years did not involve my vehicle. I sold that vehicle three months ago and just got the notice from GM... today. From the language in todays letter it becomes obvious to me that they were just fine with allowing me to drive a dangerous vehicle after telling me it wasnt dangerous. There seems to hint that something illegal has happened here wherein GM knowingly put the owners of these vehicles in mortal danger.

I see all of the complaints about CUE computer system since 2013. Purchasing a 2015, I thought surely GMC has improved that product by now. But how wrong I was. I know GMC is not recalling that product because it is not a safety issue, that is their way out. Come on GMC, you put out a junk CUE product, stand behind it. Has any CUE/Cadillac owners started a class action suit? If so, how can I join?

My check engine light is on in my 2015 Chevy Malibu. After paying $125 to run a check I was told on September 5 that I need part #12633613 A valve Asm Rocker Arm Oil Control. But the part was not available so it was put on back order. Now 4 months later I am still being told the same thing. I have not been able to get my car to pass inspection because of this so I can�€�t register my plates which means I am driving on expired plates. When I needed to be towed last night AAA wouldn�€�t tow me because I had expired plates and I had to pay $80. When I check online several parts websites say the part has been discontinued. This car is only 4 years old. I will still be making payments for 2 more years and I can�€�t get it fixed. The part generally costs around $100 but since it is unavailable it is now selling for $600 on EBay. Come on GM. Get your act together and honor your products. Please tell me how to solve my dilemma.

I purchased this rust bucket. See what you think about this brand new 2019 Chevy 2500 LTZ Duramax with 50 miles! The entire undercarriage is covered with rust, GM and the Halls Dealership have both agreed that this is normal! It�€�s far from normal and is called neglect on behalf of both parties! It�€�s hard to believe that they dont coordinate and get away with this type of business conduct! A service bulletin related to surface rust gets them out of giving me a truck without rust that wasn�€�t driven through road treatment! They have a lot of explaining to do! The truck is worthless and don�€�t let either parties get you like they got me! It�€�s absurd that they can get away with what they are doing! Just a heads up for anyone purchasing a new GM lookout for the undercarriage rust because the service bulletin is only available to the service department who doesn�€�t give a darn about anything but the sale and getting over on the consumer! I am not done with these folks!

As an owner of a 2011 Chevrolet Traverse, a GMC Sierra, and having previously owned a 2010 Buick Enclave, I know I will never choose to purchase another GM Vehicle. I have had almost identical problems with the two SUVs. Both had major problems with steering, where the steering wheel locks up and will not turn quickly (almost as if the power steering goes out). This is extremely scary when you are making a turn while yielding to oncoming traffic. I had this repaired in my Enclave and it required removing the motor to repair $$$. The Traverse has had very similar problems with the timing chain which needs to be replaced (just as it happened with the Enclave). I just had the AC blower and a tire sensor replaced and was told by the mechanic that the timing chain would still be covered under warranty since the car has less than 120K miles so I went ahead and let them do the other repairs ($600 worth) only to find out that the timing chain ($3500) would not be covered under the warranty. The car is now losing power so Im sure it wont last much longer. These cars are junk after a few years and each time I called Chevrolet Cares and they would do absolutely nothing to help.

After many recalls which each one was fixed, the light for daytime running started going on and off. The GMC dealer told me that the frame for the light was melted and had to be replaced. Then he told me it would cost me $1,100 to fix which I told him that they knew the lights were too hot and I had the recall done so why am I to pay for this? I called GMC to get this fixed and each time I was told I would be called back. This never happened and the last time I called I was told that I agreed to pay $500 and that never happened because no one ever contacted me. All I want is to have my SUV fixed like they should.

2011 Silverado Duramax Diesel - LTZ. After paying the extreme price for this truck GM threw out to the public with a bad DEF system, among other problems, they should be ashamed. When you complain about this inferior product, GM does nothing but throws you a bone to buy another GM product!! Not back up their product by extending the warranty you already paid for.. Shame on you GM. You waved the flag of a America built product. After being a loyal customer all my 60 years, standing by you while others put out a good product, this is how I get treated. Now I feel like a fool.

This is terrible. I had my 2019 GMC Denali 2500HD in for an accident repair since August 23rd. Have use my one month insurance rental up and have been without a truck which I use to pull my boat to make a living. I have used and exhausted all remedies which include calling my insurance company to get extension, Going to the dealer and calling GMC to get something to drive with a no from each of them. They cant give me a timeline for a part to come in. Its not my fault GM is on strike and Im being held hostage for this part. I have bought 3 trucks in 3 years and will never buy a GM again. Another note hit a concrete pole doing around 40 mph. Broke the windshield with my head and the airbag didnt deploy. 18k in damages which includes frame damage. Anyone have any suggestions on what to do.

Does anyone else have this problem? I bought my 2012 GMC Terrain in Jan 2012. During my first week of owning it, we had some bad snow storms. The state uses a lot of salt to battle ice. When I opened the door, I had some difficulty opening it. When I did get it open, I noticed snow, slush, dirt, etc. at the rocker panel area where the inside bottom of my door meets the vehicle. I showed this twice to the dealership and they mainly stated they had never seen anything like it. Now this summer, the vehicle is leaking dust into the vehicle and builds up mud and dust at the rocker panel area. I took it back to the dealer and they put mud guards to see if they will help. I still see dust and dirt at the rocker panel. Otherwise, I like my Terrain. Please, if anyone is having this problem, I would like to know.

They sure dont care about us after they sell the car. Safety recall in my car they refuse to honor because of vin #. Clearly it can be seen with ones eyes. Exact recall but they say no its not in their system? I have it saved in my phone. An official GM site with recall # and still refuse. What a joke and a very sad case. Shame on GM.

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???

My fuel system control module failed at about 90,000 km. Looked up the information on the web and found an outstanding recall for failed FSCM on my truck manufactured from June to August. My truck was made in June. Took the truck to the dealer, and was told my VIN number was 92 trucks before the recall began. Thats made on the same day or the day before, and my part failed the exact same way as described in the recall. My part was not covered, so GM charged me $900 for the repair. This was annoying, but they do have a legal leg to stand on, as theyre the ones who set the beginning of the recall, not us. VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because Ive been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then Ive also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say theres nothing wrong with the truck. Im at $400 for this problem, with no resolution.These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and Im forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.GM has built in faults that could reset on their own, but dont, and make you go to the dealer to pay plenty of money and fix what isnt broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.

2015 GMC Denali - To my surprise, my front end struts went out at 73,000 miles. Ancira dealership had sold me a long term warranty when I bought the vehicle from them but refused to cover this. I was out almost $2000 for these. Struts should not go out with this kind of mileage and I do not go offroading with the vehicle. Will never buy GM again nor from Ancira.

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

I brought my 2014 Chevy cruze with less than 8000 miles into the lake Elsinore Chevy dealership service department 31201 auto center drive 9/3/14. I had recently picked up my vehicle from the same service department for a drive train recall. My cruze had been in the service department for roughly 10 weeks and it was shortly after picking it up, experiencing extreme symptoms. Excessive down shifting accompanied with vibration and power failure. A week later I was called and asked to pick up my cruze. I was told the issues could not be identified, addressed and or resolved. That I needed to continue driving until symptoms became more severe. Being uncomfortable driving vehicle in said condition, I contacted GM via email and phone pleading for assistance. After lengthy discussions and numerous denials for relief, it was insisted upon me that I pick up my vehicle. Prior to taking possession on 10/25/14, I opened a claim with GM # ** . Less than a week later on 10/31/14, my vehicle was totaled in a collision. Just as I was experiencing the very symptoms for which my cruze was in service, I could not stop or get out of the way of the brake lights in front of me. On 11/1/14 after contacting my insurance, I contacted GM via phone and email seeking temporary transportation relief while we figure this out. After lengthy discussion and numerous denials for assistance and or relief, I am on my own and left high and dry by GM. To date, I am without a vehicle and cannot generate income. My insurance cannot pay off due to an ongoing investigation. Banks will not back me for an auto loan until my current loan is paid off. As a customer, GM has refused to assist me get into a new vehicle and apparently is content watching me go down financially.DEC. 24, 2014 UPDATE: I am currently seeking legal representation in regards to my previous review about GM. I have documentation detailing their refusal to assist my concerns and forcing me to drive an unsafe vehicle resulting in a collision that totaled my vehicle on 10/31/14. As I stated previously, I dropped off my car with less than 8000 miles at the Lake Elsinore Chevy service department after experiencing complete power failure. My 2014 Chevy Cruze had just recently been in service for 10 weeks for a drive train recall and I had only driven it a short time before experiencing negative symptoms such as excessive vibration and sporadic down shifting escalating to complete power failure. I bought this car in January 2014 and it has been in service for a longer period than in my own drive way. Service tells me they cannot identify the issues and that I need to drive the car further until the symptoms become more severe and to pick up the car. Prior to picking up my car I called GM telling them that the car was unsafe and pleaded for assistance. After two weeks of being assigned to three different case managers it was insisted upon me that I pick up my vehicle and was referred to the advice of the service department. Less than a week later on my way home from work I experienced power failure and slammed into brake lights in front of me. The next day after contacting my insurance company I contacted GM seeking assistance and transportation relief. To date GM has offered no assistance and/or relief and I am stuck with a deductible and no transportation. Prior to picking up my 2014 Cruze and prior to the collision I opened a case with GM of objection #**. As I stated I have documentation of all described and am seeking legal representation to file a negligence case against the dealer and service department and a product liability case against GM. I have not worked and/or generated income since the collision due to lack of transportation. GM has been made aware of my situation and politely refuse to assist me as a customer in any form. After attempting and failing at diplomatic resolution with GM, no choice but to write reviews and let the public know whats going on here. After driving a new car with full coverage insurance, is it really possible to go all the way down financially after a collision because the responsible party refuses to step up and have your back?

Went to local dealer in which my whole family uses and wanted to get a new car. Btw... bought 2 cars in Lake Orion area 10, 11 years ago with great experience. Anyways, went to get a Malibu (sales) to my local dealer in which my whole family uses so I trusted it to be okay. Saw a Malibu Elite with a 29 something sale sticker that I wanted. Went to talk to a sales person at Vic Canever, said interested in the deal, we had to go look, he was unaware. He said that there was criteria. I didnt have a lease, a criteria BUT, he could get me close to that deal. Going thru his hour and a half of mumble jumbo I kept asking the price of the car. I got 29750 oh then better 29595! Great! Very excited! Well after 3 1/2 hours later very tired!Finance guy told me my payments. 417 month well I had a trade in on 3800 plus put down 5000 seemed high, so called the next day and the sales person claimed that the total of the car that I kept asking the amount included my trade in, Really! Bunch of **! Well when we went to the parking lot to look at the sticker sale, he didnt even know that I had a trade in or what it was, anyways ended up paying $3000 more than I thought. I feel like I was taken advantage of. I will never go back to Vic Canever in Fenton again! I know the deal that I got was average and almost just went somewhere else, but thought if I didnt purchase it then I would never get one (personal thing) anyways, love the car but cant enjoy until I get over this horrible experience! IT JUST SUCKS! THANKS VIC CANEVER IN Fenton!

I have taken my truck to two auto body repair shops. Both have told me that the cab paint peeling looks like a rust through problem to them. The first time I went to King GM, the customer service representative told me the GM doesnt cover sheet metal. After taking my vehicle to two auto body repair shops, one of them said that the vehicles in that model year were, in fact, covered by a rust through warranty. Checking my owners manual, it does state that rust through is covered for 6 years or 100,000 miles. I have a little over 33,000 miles on my vehicle, and we are well within the 6 year time frame.I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.

I bought a 2010 Chevy Equinox in Feb, 2015. I was given a carfax and told, appears there are no serious issues or repairs. # mo. later had a 1,500 repair - GM picked up half as timing chain had an added extd warranty due to many failures. It was THEN I was told about MANY EXTD WARRANTY ISSUES BEING fixed before 80,000 on my car! Now at 114,000 I have complete trans. failure!! I was told Oh well. I didnt get the extended warranty at 104,000 when I bought it because I was assured the car had NO major issues. GM WILL DO NOTHING although there are HUNDREDS of complaints online about the 2010 transmission failing. The dealer wants 4,000 to fix it. It will be returned and repod as I cant pay for it, and I cant fix it. Thanks GM. CAR is a lemon from the word GO!! As many people who have a failed transmission on this car, there should be a RECALL or another extd warranty. I will go back to a foreign car! I will never own a GM again.

I have a problem. I tried ordering parts from your GM dealers around me - the recall that�€�s on my car. Hell I was going to have it fixed. They wouldnt have to. My 2006 Chevy Cobalt just quit running on me on my way to work. If you could get them to get the part, I will have it fixed cause Im still paying for it and I cant let it sit. I called Corbin KY and LaFollette Tenn. That�€�s closer to me cause I gotta work.

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years. November 17, the engine blew. Returned it to my dealership, no help. Text GM on the internet twice no response. 7200 dollar bill to replace the engine. Car had been well maintained. Why did I buy an American made car.

Cadillac Cue System started going out when vehicle was two years old. Now it is completely dead. Which means my car is essentially brain dead. Any google search of Cadillac Cue will come up forum upon forum of people who have had the same issue, but GM will not recall this component. They want $1600 to replace a $100 touchscreen. Will never buy another GM product, nor will I recommend one to anyone I know for this problem alone. GM does not stand behind their products.

Horrible service, will never own another GM motor. I own 1 now and has been in the shop over 6 times. No one will return my phone call, GM will lose connection when Im on the phone and never return my call. Ive left over 3 voicemails. Terrible dealership too!

I am an owner of a 2013 Cadillac XTS. This vehicle is the third Cadillac car/truck I have owned. I am reaching out to you regarding case **. Ive leased the car in November of 2012, during this time I have had a serious safety issue and major concern. The brakes have failed on 4 different times. I have taken it to the shop, different reasonings why, but no complete/real answer. At this time I do not feel safe and confident driving the vehicle. The dealership which has it now, doesnt want to keep the car, stating it may not sell after. I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As I will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isnt safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating there is nothing they can or will do for me and have a nice day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a Cadillac vehicle again.

We just bought a 5 year old Terrain last month and so far we love it. We chose it based on mileage and condition. Its in great shape, has low mileage and is very clean and runs well. I have not owned a GMC before now but I am pretty impressed so far. We like the backup camera, ability to connect to our phone, CD player. I like the height and style of the SUV. I love the heated bucket seats and the roomy hatch area. There is plenty of leg room which my husband and son appreciate. The seats are nice and comfortable too. But I have trouble using the cruise control. Its awkward to use safely. I have to take my eyes off the road to see what Im doing which is certainly not safe. I also do not like the button on the hatch door instead of a handle. Im worried that it will malfunction quickly and be a pain to use afterwards.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

Purchased my car in late 2011. Battery went bad December 2012. They replaced the battery - supposedly with a new 48-month A/C delco battery. This morning I come out to a dead battery. I called to find out if they will replace it since obviously its not even 24 months and this thing is dead. No. The manager will not honor the warranty on the battery because it was installed during my warranty under the bumper to bumper. How convenient. Upon closer inspection, the battery does not have a date, which leads me to believe that they installed either an old battery or just did not even install one at all. Manager told me that if you have a battery installed UNDER THE BUMPER TO BUMPER WARRANTY, it voids the batterys warranty. Does this make sense to anyone????? Sure doesnt to me. Like I said, I have a feeling they put an old used battery in my car.

My 2016 Silverado 2500HD has been recalled for the airbag issue. I brought it to my local Chevy dealer on November 18. I am STILL without my vehicle! The SM module froze when they attempted the reprogram on 11/18 and told me they needed to order a new module. The module was on backorder and they received in Wednesday 11/23. Unable to program it, they are still waiting for the GM Field Service Engineer to write the program for the new module specific to my truck. I have been given no expected date for completion and also have had to follow up daily myself with the dealer to get updates. Each update has been the same response... we are waiting for the engineer to write the program and do not know when it will be done. This is a recall and since my truck happens to be in the 1% that are an actual problem it should be made a priority to be corrected and returned to me. It has been just about 14 days now without my truck and without a resolution date in sight. I feel helpless. I have tried contacting the GM Customer Assistance line and they have been of no use.

Small bump in the front deploys driver airbag. We have been waiting since May 10-2019. Until now the drivers airbag part is not available. More than 5 months waiting for a 2019 Cadillac xt4 drivers airbag. Completely unacceptable. Will definitely not recommend it. Not reliable. We still keep paying the car payment and insurance without able to use the car. Cadillac Dealership is not doing anything as well.

I purchased a used 2013 Buick LaCrosse. Never again will a GM product come into my house. This POS has been at the repair shop 13 times in the past year. I have contacted the dealer and GM and all I get is lip service. GM could care less about customer service and customer satisfaction. I have tried to be a reasonable person, but am beyond that now. Just know 13 is a unlucky number and if you decide to purchase a Buick keep that number in your mind. Do not purchase a GM Buick.

I have purchased 25 or more GMC vehicles. I now have a Lemon. The worst part is that the dealership is not willing to assist. They have told me that they rotated my tires to fix the problem and the magic marker dots were still on the front so they dont do that. They also told me that they road tested several miles and the trip meter showed.04 tenth of a mile. I was told by the service overall supervisor that the problem was GM has a fault in the engine going from V8 to V4 at lower speeds and the vehicle will not ride well. I was told by GMC Corp that they would have a factory Rep ride with me and go over the problem and it never happened.The dealership will fix an employees vehicle with fast action but a customer has to beg and plead. Paying $48,000 dollars for a vehicle that is no fun to drive is poor and unacceptable. They are not even honoring their warranty by fixing the Lemon. My question is why does the customer have to be lied to at all phases of conversation and just fix it.

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

I took my 2016 Terrain into a dealership because there was a vibrating in the front when I braked. They said all the rotors were warped and had to be replaced under warranty but the pads were not covered. I asked if we could leave the pads and just do rotors. They said there was lots of pad left but it was uneven wear because of the warped rotors and if I didn�€�t change them it would void warranty if anything else happened. So I had no choice. I said, Fix it. Replacing both sets of pads was $410 and I called GM multiple times and they keep telling me it�€�s a wear and tear item and it�€�s not covered but in this case it�€�s not wear and tear. It was their defective rotors that ruined the pads. They won�€�t listen to me. They keep saying it�€�s wear and tear and they won�€�t cover it. I am absolutely frustrated and fuming. GM is trying to brush this off but it�€�s not going to happen! I am not going away!

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.

I am an upset customer and relative of an upset customer. My mother purchased a 2018 GMC Terrain in January 2018 and this car has had nothing but problems. On May 4th 2018 the car was taken to Jim Causley GMC for repairs which to us seems to be severe. The car stopped in the middle of a busy intersection and an error message came across the dashboard which read, This car is unsafe to drive, and the car stop working and was driving erratic. After the vehicle was towed back to Jim Causley GMC they kept the vehicle for approximately one week and I asked the service adviser the extent of the damage and he stated that he was informed by the service manager that he was not at liberty to disclose this information and they released the vehicle to me. I proceeded to drive the vehicle a few miles and the vehicle stopped on me in the middle of a busy intersection and once again I received the same error message which read that, This vehicle is unsafe to drive. I cannot believe that the technicians at Jim Causley GMC worked on this vehicle for a week and claimed that it was safe and road ready and yet again I am having the same mechanical issues.

So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.

We are the original owners of a 1999 GMC Suburban 1500, purchased new from a dealership that is no longer in existence. The vehicle currently has a non-functioning air bag module. In or about mid-July, 2014, we took our vehicle to Seidners Collision Center in **, CA to have some work done due to a sideswipe accident. At the same time our vehicle was in the shop for repairs, we asked Seidners to take a look at the airbag light that was on. Seidners sent our vehicle out to a certified air bag diagnostic center and it was determined that we needed a new module. They also informed us that they had called at least five dealerships in our general area and were told the part was discontinued. They further informed us that if they were to obtain and install a third-party part, they would not warrant the work.On July 28, 2014, I called GMCs Corporate Offices (866) 363-2273 at approximately 2:00 p.m. I spoke with Jade in the Customer Assistance Department. She assigned us File #**. After explaining that we were told the air bag module for our vehicle was no longer available, Jade put us in touch via a 3-way conference call with a local dealership. A representative from said dealership informed me that part # 9378245, priced at $533.00, is listed as unavailable. When I asked what unavailable meant, he could not give me a direct answer. Jade then directed me to several external websites which she said were GMC approved. The websites I was directed to are as follows: acdelco, mycertifiedservice, chevy-classic-parts.None of the above websites had the part I was looking for. On July 28, 2014 at approximately 4:45, I received a call from ** the parts manager at the above dealership. He said he checked with his shop foreman who said if the airbag light is on, he cannot say definitively whether the airbag will deploy or not. ** said he would place an order for the part for us even though it is listed as unavailable. He also said he would follow up with me as more information becomes available.After I received the above phone call, I called GMC Customer Service again and spoke with Mary, one of the supervisors. I informed her about the safety concerns we have until the part comes in, especially given that there is no estimated time of arrival. I also informed her that I believe this problem is more of a corporate issue than a dealership issue. Corporate should be responsible for making sure that parts are available to the dealerships. The dealership has been as helpful as they can possibly be, but it is not their fault that the part is unavailable.On August 14, 2014, at approximately 9:00 a.m., I received a follow-up call from the parts manager at the above dealership. He informed me that the part is still on order and there is still no estimated time of arrival. He said he was merely making a courtesy call. After receiving the above phone call, I again called GMC Corporate. The phone call was made at 9:35 a.m. I spoke with Carla, another supervisor. She said she would call the parts manager at the above dealership to get the order number and would get a District Supervisor to call me within 48 hours. I have not received a call from any District Supervisor to date.On August 25, 2014 at approximately 5:20 p.m., I received a call from Cecelia, yet another GMC Customer Service representative. She informed me that the air bag module cannot be expedited and there is still no anticipated date of arrival. I again reiterated my safety concerns. Cecelias response was for me to rent a car. I asked if GMC would reimburse for a rental car and she said, No, its on you. I again asked to speak to a supervisor. Cecelia put me on hold and came back to say that no supervisors were available. I asked if I could hold on the line and she told me that All supervisors would be tied up for the rest of the day.I think all of the above illustrates GMC Corporates horrendous customer service. As you can see, I have at least had some follow-up with the dealership, but the same cannot be said of GMC Corporate. It has now been 6 weeks and we have made no progress whatsoever in obtaining the needed part. Every time we drive the vehicle, we are taking a safety risk. My husband frequently uses the car to transport kids for Boy Scout activities, and hypothetically, if an accident were to occur where the airbags did not deploy, we will certainly hold GMC responsible.I also did a Live Chat asking for an email address for whoever is above the GMC Customer Service supervisors and was told they were not allowed to give out email addresses. GMC Corporate is by far the worst company I have ever dealt with. Why all the hiding?

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.

My Chevrolet Silverado (High Country) 2014 had only 61 miles when my engine seized. I have done routine maintenances on the vehicle since I bought it. (Records were sent to GM & Dealer.) The powertrain warranty completed the 5yr coverage on June 3 and this happened July 24th with 60-61k miles. Still now they want us to pay a large amount for something that they cant yet find the cause. Ive been trying to reach GM, to get this covered under the warranty. This vehicle technically was still covered!!! Today is Aug 16th and still have not heard back from this company. My car has been sitting at the dealer this whole time - this has been so frustrating. They need to hire more people to handle these cases. Never again purchasing a GM vehicle.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

I have been trying to resolve an issue with a dealership and with GM customer service regarding my 2014 Chevy Spark. This vehicle has had 3 (yes, three) piston replacements as well as a new engine put in. They are giving me the runaround regarding a buy back under the lemon law. They seem to have no interest in keeping a customer or accepting responsibility. I was warned about the dealership but I thought GM would step up to the plate. No such luck so far. So disappointed.

I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida

I bought the car used with only 7000 miles on it in May of 2010. This car is a 2010 Chevrolet HHR. This car has been a NIGHTMARE to own. It has been the most expensive car to date that I have ever had to repair. Right out of the gate, the car had turn signal issues where it would not shut off. They repaired. Then it was the front wheel bearings which ironically they do not consider to be part of the Drive Train Warranty so I replaced both of these out of pocket. The car immediately afterwards required 2 new rear shocks at 40 thousand miles and then the front struts replaced again out of pocket at 45 thousand.Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed. Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive. I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me yep, just had another one of those cars in here for the same thing with the same car. He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a Customer Loyalty Certificate. Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because Im sure as ** would take a Studebaker over this car.

I have gotten a 2012 GMC Terrain in May 2012. I had been driving it since and I had brought it back for service three times. My MPG had been dropping from 10-20mpg and I only drive about .7 miles and it drops to 15mpg. My car shut off a couple of times when I drove it after I auto-started it (which every other car my family own this never happen). I told the service department and dealership, and showed the picture of my car. They said there is no problem but they never showed me any reading on the scan test they did. My car pulls and shacks every time you fill it up. Also, when you drive on the highway and at 400 RPM, it gets stuck between 400-500 RPM. The major thing is its all controlled by a computer which turns my airbags on in the passenger seat when I have my hand across the middle of the seat without touching it. I only have 1980 miles on my car. I called GMC itself up and they said they cant do anything because service said no problem with car. The paperwork they gave said between 16 City and 23 Highway mpg but my car reads only 9.9mpg which doesnt meet what the law says on my car or what my paperwork state on the car. Also, I had two gallons left and my gas light never turns on. But two weeks ago, I had four gallons left and the light turned on.

On June 2, 2016 an engine light came on as we were on the on ramp proceeding to the highway. Immediately our engine losing power light came on. My husband managed to get the vehicle safely off the road. The vehicle shut down and would not restart. It was towed to ORegans on Robie Street where it was diagnosed with fuel injectors that exploded thereby causing major issues. The vehicle had 118,000 km and the warranty expired at 110,000. Had the car repaired, $2500.00 later! I asked if the car had been test driven, the reply was no when it was the check engine light came back on. Now it needed rear sensors. That same evening the check engine light came back on so back to ORegans. Now the timing chain was gone!!! So another $2700.00.No one from ORegans or GM would extend the warrant. There will never be another GM product in our driveway their attitude with customers is, Oh well we can offer you $2500 off a brand new car. Ha they have to be kidding. After doing research and speaking with a couple of mechanics I find out GM knew they had injectors issues and timing chain issues which they are saying, Oh we never heard of any issues regarding the injectors or timing chain. I have been in touch with the local media and Yvonne Colbert has sent me a recall which I am going to try one more time with GM to see if we can come to a resolve on this issue. I know they have a good will warranty. Wish me luck!!!

I have had four emissions failure all around the DEP system on my 2013 GMC HD 2500 Denali. Three of those were under warranty. I also had a breakdown due to metal in the fuel filter that is caused by a defective Bosch fuel pump. I found this out from an attorney thats filing a class action suit against GM. I opened a case with GM and talk to many people overseas about my issues with no resolution and just a runaround. So I guess the American made apple pie image is no more for GM. Both my GMCs are for sale and I will drive Ford or a brand more reliable. GM your overseas customer service centers are horrible. I bet not one drives a GM product but they are cheap labor.

I have a 2010 Chevy Malibu that I bought in October 2014. It only had a little over 14,000 miles at time of purchase. No problems until it reached 73,000 miles about a month ago (as you can see, I dont even put normal annual mileage on my car), when it started having transmission issues. It started when I couldnt back my car out of my garage and then it wouldnt even go into Drive without screeching and jerking. Got it to our local GM dealer, by driving back roads, because my husband couldnt get it to shift out of 1st and 2nd gear. Found out it needed a new transmission already and was encouraged by the shop manager to contact GM, because with this mileage, it wasnt normal, even though all the warranties were expired. I paid $3200 for my transmission.Now my car sounds abnormal and my husband took in to the same GM dealer and was told that my Timing Change would need to eventually be changed ($1500). I contacted GM, spoke with Renee and was told, Due to the age of your car, theres nothing we can do. All this despite the low mileage on my car. Ive been a long-standing GM buyer and will no longer buy any GM product. Since she wouldnt even listen to what I had to say, all she said was that, I will report it, but theres nothing we can do.

October 20, 2019 my 2016 GMC Canyon Duramax went into limp mode. It has essentially been in dealer shop since then. Parts delays, major parts replacements have all resulted in the same failure codes. GMC resolution group (I�€�m now on my third rep) has admittedly trying and the local dealer as well, however it�€�s been over 150 days and still no �€�resolution�€�. On one hand I do have a loaner even though I am out of warranty, on the other I do not have my customized truck I use to manage my ranch where we live, and my most recent rep is essentially telling me �€�we are in the driver�€�s seat and you can wait until we fix it or you can come get it�€�. No more �€�yes sir we understand and we are trying�€�. I guess they are tired of my frustration but after 150 days one would think they could fix their own product. I don�€�t think they will be able to figure it out if they haven�€�t by now and wonder what the process is for my truck? Will they buy it back or simply tell me to come pick it up and charge me for repairs and parts that did not work??? Not happy with GMC but I guess they are doing what they can, which is not resulting in a successful repair of happy customer. :(

After work was completed on the blower switch the light to the fan control did not work. I contacted GMC due to the fact that the dealer refused to fix the problem. I contacted GMC and did not receive help for the problem. The light was working right before the repair and did not work after. Has anyone else experience the same problem?

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

This vehicle was purchased new, great power and super comfy. After the first week or so it was in the shop every other week *suspension problem* over and over. Then electrical connections. Now the warranty is up, tail light problems ($750) each. Now the info screen is black. Its just ridiculous a luxury vehicle at this price has this many issues.

The transmission should have been recalled. The wave plates break in it and it is junk. I have to replace ours and it costs a lot of money. For people on a fixed income this is very expensive. GM knew about this problem. The car was slipping out of gear while driving and my wife barely made it to her destination. So then the car was stuck 45 miles from my home and I had to get it towed back to where we lived. The mechanic said that this should have been a recall even. What makes me mad is that tax payers bailed out GM and then the company does stuff like this at our expense. The engine is good though because it is made by Honda.

I have been complaining about the same concerns to GMC customer assistance for months. I am not getting any assistance from the dealer and a customer �€�senior�€� case manager seems to forget our conversations EVERY TIME! I have been being pulled along for a ride regarding how important my business is and that they will have a resolution to either trade me out of my car with assistance or buy this lemon back. It is appalling how I am being treated right now after being patient for months and months and trying to work with a brand that I have been very loyal to, to receive zero action and all talk. I will be trading in my vehicle and leaving the brand after spending over 75k on a Denali and 60k on a Suburban brand new off the lot from a GMC dealer. All over poor customer service.

I crashed my 98 GMC Safari van into my garage when the ABS came on at a low speed. I replaced the sensors. Now it works but has a damaged bumper, and I have a damaged garage! I also have a 2000 Chevy Astro van that is now doing the same thing!

I have a 2011 Terrain with the best gas mileage, 26 driving at 60 mph. I drive 120 miles a day to work and back, speed limit 55 mph and I have 63,000 miles on the car. On May 1st, I parked the car at work and when I went move it again, it would not go into gear. I had to get a tow truck and take it to the GMC dealership. They said they didnt have any loaners and I had no way of getting home. So, I found a car rental (only place in town) and all they had was a Chrysler van so I took it. The dealership said it was a bad transmission and replaced it on May 4. When I picked up my car, I asked about covering the cost of the rental. They asked what type of car I rented. I said Chrysler and they said it had to be another GMC. At that time, when they didnt have a loaner, nobody said you had to rent another GMC. When I got the car home, I noticed I had transmission fluid on the floor, so I had to take it back again on May 7 (no car for the weekend). They said they forgot the seal kit and were able to repair it the same day. On 7-20, coming to work, the transmission started to sound funny. Halfway to work, it would go into 1st gear. I had to drive to the dealership doing 35 mph, late for work. I did get a loaner car this time. Out of all the new cars I have bought (Chryslers), I have never had transmission problems and now I have two bad transmissions. Whats the chance of that? This vehicle is costing me time and money. I bought a new vehicle so I wouldnt have these problems. The company I work for supplies parts for this vehicle and you demand 0 defects. Im not sure why you would treat your customer this way!

Brand new 2021 Chevy Silverado 2500 Carhartt Edition. Broke down 2 months later in the middle of nowhere, could have died. Had to have truck towed to nearest Chevy dealer over 6 hours away. No one paid for the tow even though I had it covered in my warranty. I had to pay out of pocket and 20 days later my truck still sits in the shop at the Chevy dealer. My wife and I paid for the truck cash with all the money we saved up. Please save yourself and do not buy Chevy. They do not care and give you the run around with no answers.

This is what happened - On November 11, 2015 the tow truck took my truck to Rudolph Chevrolet which they diagnostic my truck with a non working cam and lifters. My truck is well maintained with 107k miles. I did my research and I realized there are many cases identical or similar to my situation. The dealership quote $4K repair (parts and labor). I placed a complain at GM customer service and they contacted the dealership and both decided they will help with $950 which doesnt look fair to me specially when I know there are other GM customers facing a similar case. Today 11/16/15 I called GM customer service and spoke to a unprofessional representative named Alicia. She denied to transfer me a supervisor stating the supervisor was not available since she was at lunch time. After arguing for another 8 minutes she place me on hold for over 10 minutes until the supervisor answered. Supervisor said there was nothing else to do. I asked her if there was somebody else I could talk to and she said NO, I asked her if there was another department I could place a complain, and she said NO. Supervisor said since my warranty expired there was nothing else she could do. Im only asking for help, I bought my truck in good faith and Im only asking to GM to provide help to a loyal customer.

I have a 2014 Chevrolet Silverado. Transmission went out 200 miles out of warranty. Never hauled or pulled anything out of the ordinary or out of what the specs allow for the truck. Obviously being a issue with transmission before the warranty was up, GM refuses any assistance at all. Said because I didnt buy it from a GM dealership, there is nothing they will do. So please be very careful buying any GM vehicle from anyone. They will not stand behind what they make, and you will be treated the same way I was.

After buying my 3rd truck from GM at this point I�€�m potentially done with them. 2 year old Sierra needed the radiator replaced because of a faulty design which had a hole in the radiator. Dealership told me in exact words that this should not happen on a 2 year old vehicle. GM took over a week to review my case then to call me and explain that no reimbursement would happen because I didn�€�t leave my vehicle at the dealership until they had a answer. No coverage for the repairs would be happening. So if I had been without a vehicle for over a week waiting for GM they would just of potential offered to cover the repairs.GM customer service called me 4x during the week asking the same questions that were given to them from the initial complaint. I am not someone to expect or ask for assistance but felt it was only right after their only dealership stated this was something that should not be needing to be replaced. I�€�ve kept up on all maintenance and consistent service records through their dealership. I will be taking my business elsewhere as this company has gotten enough of my business buying 3 trucks over 60k each and they can�€�t even show any loyalty to a routine repeated customer.

From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.

My boyfriend and I drove over 2 hours to a dealership that had the 2016 GM Canyon Diesel in stock. Purchased the vehicle and everything was great. That was on a Tuesday. With less than 500 miles on the truck and being 5 hours away from home on Friday (3 days later), the truck wouldnt start. Completely disabled. GM had the truck towed to the closest dealership to evaluate and repair. That was Friday, February 26, 2016. Today is Tuesday, March 8, 2016 and we are NO closer to having our truck repaired or replaced. Have made dozens of calls to the dealership that is supposed to be fixing the truck, to the dealership that sold us the truck, and finally to GM company. Everyone is very sympathetic and agrees this is terrible but do nothing! We requested a new truck. No, have to go through the warranty channels. We have this truck 3 Days! It died with less than 500 miles on it. They have had the truck now for 12 days. No answers on when the truck will be fixed. The dealership with the truck doesnt sound like they know how to fix it. GM gives a different answer each time we call and get a different person. Asked for higher up, get nowhere. Worse customer service ever!!

With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.

I talked to a GM ambassador about getting off-warranty work done this month. My 2005 GMC Canyon warranty was extended to 2013 or 160,000km because of valve problems. My vehicle had 108,946km on it when the check engine light came. A Tirecraft shop examined the truck and said I had burnt valves. I phoned the GM rep and was told to take it to a GM dealership to confirm that. The dealership charged me $368.98 to confirm what Tirecraft had diagnosed for only $221.66. The dealership said that they would only knock 5% off the $6000 repair bill. GM knows how much these repairs cost so the company rep should have been up front with me about what could be done before I took the truck in. I wasted my time as the repairs are more than my truck is worth. GM had no plans to help me even before I brought my truck in.

I bought a 2015 GMC Sierra a year ago brand new. It have paint chips everywhere on it and they told me I had to fix it at my own expense. It has 18500 miles on it. I have 2 other GMC here and they are over 10 years old and they dont have any paint problems. They told me when I called in that they would have somebody from the dealership close to me contact me to take it in and have it looked at. Never heard from dealership and CC call and said there is nothing wrong with paint, second thoughts on never buying another GM product.

I have a 2005 Pontiac g6 and I received a letter saying my car was on recall for the power steering, which I was glad to find that out cause my steering has been messed up since I got the car. But heres my problem: sometimes my power steering light will come on across my dash and sometimes it dont and whats wrong is I lose complete steering and it jerks really bad, and I dont have no control over it. When I drive down the highway and it does it, Im lucky that Im able to pull over. When I called gmc and told them the problem they said that has nothing to do with my power steering recall, has to be something else. All I would like is answer or something. Im risking not only my life but my sons life driving this car the way it is. It also will shut off on me when the steering goes out and then dont wanna start back up. My headlights will fade and flash too.

I have had 4 GM cars and this is my last. My last car, new, off the lot, was a GM H3. It went through 2 heads within 100,000 miles - defective GM part, they take no accountability for. Cost me $2500 for the last head. Now I have a 2007 GM Yukon Xl under warranty, which now has a large rust spot on the roof. They will not fix it, stating it couldn�€�t be their fault. I live in the desert where nothing rusts. Unbelievable. Martin from customer service is a waste of time. This company gets bailed out by everyone and wants to help no one! Done!

General Motors customer service personnel Romina refuses to call you back. If you do receive a call from her and miss it, she will leave you a message saying that she will call you back in 24 hours! If you call her right back and beg on her message to call you back, nothing! No calls! I have left her 16 voicemails begging for her help. I have left messages with her colleagues, where they in fact send her a message on her computer asking her to call me back. Nothing! Nothing! Nothing! Four days with no car and no repairs being authorized. By the way, this is all over a $35,000 Tahoe that the engine blew up in at 41,000 miles, a problem that should have been rectified in the first place.

I purchased a new 2014 Chevy Malibu. Have been taking excellent care of it, oil changes regularly, etc. At 50,000 miles the engine locked up... no warning. Just quit while cruising along on my way to work. Now GM is replacing the engine with a reman but said my starter went out too and that isnt covered under the powertrain warranty and will cost $630. I WILL NEVER BUY ANOTHER GM vehicle. Never. Engine replacement at 50K miles and I have to pay $650 and pay for my own car rental!? They should put in a NEW engine, starter and provide a loaner for free!!! Not happy with my lemon at all.

Own 3 Chevy Sonics. 2014 I bought mine, loved it so much we bought our 2 children one each in 11/16. In Jan of this year (2018) our sons car burnt up while it was parked and ignition was off for at least an hour. No modifications were made to this car. Fire department, and insurance company both said that the fire started under the hood. We called GM immediately. It took over 3 1/2 months for GM to even send anyone to look at it and it was after the insurance company had to threaten them. I went back to dealership, and was told that the car was still under factory warranty and they should have investigated it as soon as it happened. The GM investigator that did speak to me was rude and told me (3 months after the fire), I am sure the car has been scrapped for metal by now...which it had not been. He also said Well we dont know that the car catching on fire was fault due to the motor...and I replied You wouldnt know cause you sent no one out. On April 3, 2018 I emailed our insurance company and they said that GM would have a decision in 2 weeks. I have requested a status regularly and it has been 7 months with no response as in no call, email or letter from GM. All I asked was that they stand by their warranty. I understand that to GM this is a game of corporate bullying. They have no interest in providing a valid service to their customers. Their mission statement We at GM make a strong commitment to our customers, employees, partners, and other important stakeholders. They continue to promote that they are guided by five principles including Safety and Quality first...Create Lifelong Customers. GM has demonstrated to me that they do not stand by their product or their mission. GMs only mission is to serve themselves at the expense of their customers. I will never buy a GM vehicle again.

I bought a 2013 Silverado used from Westside Chevy in Katy, TX... After having it several months, the coating on the center spokes of the steering wheel started coming off. The dash cracked on the passenger side of the airbag in 3 places. The white paint is peeling off the roof showing grey primer. Here is the reports from the Service Depts. I was told to have them look at it... The coating on the steering wheel is coming off due to oil in my hands. The dash cracked because of Armor All and my driving habits (I DONT USE ARMOR ALL AND I DONT GO OFF ROAD. HAHA. IM 70 YEARS OLD AND DONT DRIVE MUCH)... The paint coming off the roof was caused by an OUTSIDE SOURCE... they wouldnt say what outside source was. The body guy that looked at its paint said he was in it to make money which told me right then he wasnt going to repair it. Worst customer service I have ever seen!!!

I have a 2018 Chevy Traverse High Country and underneath the wheel fender skirt below happens to be a cheap fiber material that is starting to come down on the fifth day that I drove this vehicle and it will become a road hazard issue that needs to be addressed immediately. Which I think in my professional opinion it should have been a hard plastic that repels and prevents water intrusion and moisture from getting in the engine area department etc. Also for the tow hitch you have to remove the plastic panel in order to install a tow hitch that completely exposes the structure of the bumper which it looks awful. It should be a trim nicely around the tow hitch. Also you dont get any TVs nor USB MP3 configuration, the navigation is not accurate.

I have been waiting for my car to be repaired for 13 weeks (Since October). The company still has NO CLUE when the parts will be made or shipped. They did not provide a vehicle to use or ANY LEVEL of actual helpful information. They answer off a script in vague.. were doing everything we can BS. So if you dont mind waiting 3 or 4 months to have a working car, by all means, buy GM...

Own a 2011 Chevy Malibu and it started acting weird in late February 2016. Finally it just about stopped on the road so I called the dealership. He looked up my car (because I had been there before for service and a recall) and informed me my PowerTrain warranty was already expired. Mind you this wasnt even what I was asking about - I wanted to know if I could bring the car in to be looked at. So immediately it was off-putting. After he told me it was expired, he said they were extremely busy and I could try to bring it in but no guarantees. Well, since he was such a gentleman I obviously said no thanks and hung up. If my warranty is expired, its common knowledge that dealerships are more expensive so I figured I would take it to a local mechanic instead. Turns out the transmission needed a rebuild. It was completely shot. We are already living paycheck to paycheck so I immediately started to panic.Googling how much a repair like this costs and I was terrified... thousands of dollars. Either way, it had to be done because that is my only form of transportation. After a couple different mechanics looking at it, we settled on a mechanic in our town that specializes in transmissions. Got it fixed and it was a little over $3000. Not sure what possessed me to log in to the General Motors website, but I decided to just to see if there was anything out there as far as the transmissions on these particular cars. I had been reading up online and apparently transmission issues are very common in the model I have.After I entered my VIN, I saw that my Powertrain had NOT been expired as of the day I called for an appointment. It actually still had a full 24 hours on it! Cutting it close, but nonetheless! Either the service rep LIED because they were busy and he didnt want to deal with me or he just couldnt read a calendar. Either way, I have been screwed by GM and Paul Masse Chevrolet in East Providence, Rhode Island. Have been battling with GM Customer Service and all they can tell me is that dealerships are privately owned and they would like to offer me a year of SiriusXM or OnStar for my troubles. Im not giving up... The rep I spoke to was so slow to respond to me. Every time she said she would call the next day, and 2-3 days later shed finally call to say she was still working on it and trying to talk to the dealership. So basically I had to pay for their error, and they wont claim responsibility for their employees. It is disgusting.

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

New Cadillac CTS was in four times for engine light; the last time for eight days. They cant fix it. It�€�s one year old.

12-23-2021 bought a new 2022 Chevy Colorado from Luling Chevy Luling TX with 260 miles on truck. It took a crap leaving us stranded on hwy. Towed it to dealer. They dont know whats wrong with it. Dealer sold another 2022 Colorado to me but I lost 2k on first one. I think GM should help me with the 2k loss I took. 260 miles!!!! Always been a Ford man.

My 2012 Cruze that purchased in FL Dec 2011 had no cruise control. So I had the Dealer install it before the vehicle left the lot. Over a week ago my car started acting weird. It wouldnt go over 38 mph and it would show traction control - say the car was overheating and would go in Idle mode and said it needed to save power. Now I currently live in PA and took it to the closest dealer. The dealership told me that cruise control was installed improperly and needs to be removed because the wiring is spliced and it would cost me $214 with the diagnostic fee and the uninstallation. I was upset at this point because I didnt understand why I would have to pay to have something I paid to have put in uninstalled and I wont have it now? So I then contacted the dealership in FL to see if they would credit me back since the cruise control was put in improperly according to the dealership my car is at currently. From going back and forth and waiting for a call back, I finally got a call back to find out from the FL dealership that it was an aftermarket cruise control that was installed and that the module just needed to be changed and that�€�s it. So I called the dealership in PA and they said since it�€�s an aftermarket piece they didnt know that and there is nothing they can do. So I contacted GM and spoke to a rep Lauren there who I have been dealing with over a week to only get NOTHING resolved, and everyone just wants to play the he said she said game and not take responsibility for this and their employees not knowing what they are doing! I am upset and dont know what to do at this point. I am out of a cruise control and now have to pay for their mistake? This just doesnt seem right to me. I am still waiting on a call back from Lauren�€�s supervisor at GM customer service as well. This is my third car I purchased from this company and this is by far the worst experience I have ever had. I dont understand why a customer knows more information on this than their actual employees and now I have to pay for this?

I bought a new engine $2200.00 from GM. I noticed damage on the block after installing at my expense. It should never have been sold. They say they will replace it. I have to remove and install it again at my expense. I was told it didnt matter if I put it in or the dealer, the same warranty applies. GM sucks. I am finished with them.

I purchased a 2013 GMC Sierra new and always had the truck serviced at the selling dealer. Last Oct. my drivers side door handle came off in my hand. This has never happened to me with any vehicle I ever owned, and I have owned many. Colonial GMC in Charlottesville, Va. was my selling dealer so I went there and requested it be replaced under the extended warranty that I purchased good for 100,000 miles. Was told it wasnt covered under that warranty and had to pay to have it replaced. Bill was in excess of $300. Ok, paid and moved on.4 months later another door handle broke off on the rear door and was even being used much. Thinking this was an unusual I researched this problem and to my surprise realized these door handles have been breaking on Silverados and Sierras routinely, but to date GM has not had a recall or a TSP for this problem. Contacted GM and they told me I would receive a callback to resolve the issue. 3 days later I got a call from the dealer telling me I was out of luck, they would not do anything unless I paid the full price. Ok, I thought, I paid $63000 for a truck and they wont help with a door handle. I bought and $40 to install it. Bottom line is I will go back to buying a Ford or Dodge, had good service from them. Done with GM for a $17 door handle.

I expected non power seats, no remote start, etc. I can lift the rear hatch without a problem, but an incomplete radio. The vehicle (GMC Terrain) does not have a radio that get Sirius. Come on.

I purchased a 2011 Chevy Impala LTZ from King Auto in 2012. It was certified pre-owned with very low mileage. It came with warranty coverage, but luckily I purchased additional extended warranty coverage. My first problem I had was the rack & pinion needing to be replaced. Then one day there was a knocking noise coming from the dashboard area, that turned out to be the acuator valves needing to be replaced. I had to go to the dealer twice about the acuator valves needing to be replaced. The acuator valves and rack & pinion problem was in 2013. For the next 3 years I did not experience any major problems, but in May of 2016 my L.E.D. readout display said SERVICE TRACTION CONTROL - SERVICE STABILITRAK!! Immediately after seeing that display, I experienced major engine failure and other mechanical problems. This happened without warning. My car was towed to Ourisman Chevy and they said that the engine needed to be replaced. The Chevy Impala only had 78,000 miles and it needed a new engine. My warranty plan paid for the engine to be replaced. Fast forward November 11, 2019. Im coming from visiting my mother. My Chevy is riding smooth, no problems. Then suddenly without warning, my check engine light begins flashing, the motor starts rumbling and losing power, and the display says SERVICE STABILITRAK - SERVICE TRACTION CONTROL. The same problem from 2013 happened again. Plus my Onstar daignostic report confirmed the same problems.The next day Im at the dealership, Ourisman Chevy, and after hours of diagnosing my car they bring me to the back of the shop, and the mechanic working on my car shows and tell me that my pistons were misfiring thousands of times and that the camshaft was damaged. He said there was no way to repair the damage and that the engine would have to be replaced. The service tech then tells me that its only going to cost $4,500 plus other expenses to get my Chevy back on the road. My car had 126,014 miles on the odometer. I want to say that my extended warranty company at the time replaced my engine with an engine that had 38,000 miles on it, and my car had 78,000 miles when the engine went bad in 2013. This means that the second engine only lasted for a little more than 48,000 miles. I want to also add that my neighbor and co-worker also owned the same Chevy, same year, and the also experienced the same exact problem with the rack & pinion, acuator valves and ultimately the STABILITRAK SYSTEM failing thereby causing all 3 of us disappointment in this product. My co-worker stated that his car had 126,000 miles when his STABILITRAK SYSTEM and other problems occurred. My neighbor and co-worker had to replace their Chevys too.On November 11, 2019 when my Chevy Impala died for the second time with the same problem, I did not have an extended warranty. I will never purchase another Chevy product. I am terribly disappointed, and I hope that they read this review. I also hope that they have corrected the STABILITRAK SYSTEM on the newer Chevy Impalas.

Purchased new 2017 Chevy Volt with 24 miles on it 5/25/16. Drove from dealer 4 miles to home and into garage. Plug car in and did not use for 3 days. Returned to car and it was DEAD. Had towed to dealer and learned bad battery which was replaced and informed all was good. Drove two days while overnight charging. Then it sat for 4 days, no drive and plugged in. Car battery died again and is being towed to dealer a second time (100 miles & less than 15 days since taking delivery). Not pleased at all.

We are old retired people - bought new 2010 silverado - it has 35,000 miles on it - put new tires on it. They are touring in -- had it to the mechanic today - to rotate tires and a line it -- he called and the tie rods need to be replaced - when we bought it it came with a warranty but we also bought the extended warranty --called gm it expired 5 months ago - talked to 2 diff. women. The last 1 was a smart alec - too bad --- cost me almost 500.00 - yes we are on social security -- and same ON GM - TOLD HER WE WILL NEVER EVER BUY ANOTHER CHEVY. MY 2001 EXPLORER IS BETTER THAN THAT HUNK OF JUNK.

I have a 2015 Silverado 1500 and generally love the truck. However I recently noticed clearcoat is peeling all around truck. This is abnormal. Professional paint shop says faulty paint job. Dealer says they wont help. GM customer service says not their problem. This is not right. It clearly is a manufacturer issue that Im sure others are experiencing. I would like help from GM but nothing. I had 1997 Sierra with perfect paint to day I sold it. Ive had and have 2 Buick Enclaves with no issues. This is a Silverado issue that GM and dealers not standing behind. Beware.

Buyers beware. I have a 2012 Silverado 3500 Dually with 6.6 motor. Had many issues with this motor but the big one was at 150,000 miles it busted the crank. Yes I said the CRANK BUSTED. I was covered for 120,000 but this was a factory problem but GM would not cover this at all. This cost me 10,000 to put a new motor in. All I pulled with this truck once a month I pulled a RV to LA. So looks like my next truck will be a Dodge.

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.

I own a 09 Saturn Vue and have been pretty happy with it till now. My Saturn seems to be having transmission problems, the gears keep getting stuck which causing the engine light to come but after a day or two it goes away on its own. I experienced this problem now twice. Found a letter from Saturn stating some models had a fractured wave plate which would cause tranny to slip gears, low 3rd or 4th gear etc. I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasnt the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didnt even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. Its sad they wont even look at the car thats a Product of their GM motors. Horrible!

Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM�€�s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (�€�CASPER GMC�€�) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.For two months since then, I�€�ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:(i) Repeated broken promises from Matt **, of CASPER GMC and from and Jay from GM Customer Care (�€�GM�€�) to get back to me;(ii) CASPER GMC�€�s and GM�€�s willful disregard of the promises made to owners like me in GM�€�s Factory Power Train Warranty;(iii) CASPER GMC�€�s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.Casper GMC and GM Customer Care do a good job of watching each other�€�s back but totally ignore the backs of customers like me.If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 �€� I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn�€�t see any reason why they wouldn�€�t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn�€�t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I�€�ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I�€�m responsible. I drive my car to make a living, and not only am I without a car, I�€�m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

I love my GMC Envoy. Very enjoyable ride and mo mechanical problems at all. Im enjoying the multiple CD player and the deep bucket seats. I love the leather interior, the moonroof and the dual closure. I also like the door and window locks, the automatic seats and that they remember which driver you are. I like the interior design and the colors of both interior and exterior. The seats are very comfortable as well. I dislike however how far back the seat belts are attached. Also the center console takes up a lot of space but the way its designed it doesnt hold much so its wasting space.

I bought my new (GMC Terrain 2012) 2 weeks back. I found a noise coming up from the steering when you turn left or right at parking position. Im asking, is this normal or need for checkup. Please advise.

Warning!!! Do not purchase a vehicle from GM or Victor Chevrolet! Their customer service is deplorable. Here is my ongoing log of what I have been going through since I leased a brand new 2015 Chevy Equinox on May 12, 2015. Please help by sharing this with everyone daily. I will keep posting updates until this matter has been resolved to my satisfaction!5/12/15 Tuesday, leased a brand new 2015 Chevy Equinox from Victor Chevrolet. Odometer reads 118. 5/17 Saturday, day 5, radio/Bluetooth went dead. Pushed all buttons, one of them reset radio. Bluetooth dead until I shut off car. Went in house, came back out and started car. Bluetooth worked. Hoping it was a one time deal. 5/21 Thursday a.m, on my way to work audio went dead, screen still lit. Went into Walmart, came out, started car, screen was dead. Bluetooth dead. Sent Kevin (my wonderful salesman who promised me before buying this lemon that he always takes care of his customers. What he meant by that has yet to been determined) an e-mail stating that I was having trouble with the radio/Bluetooth and needed it replaced with a functioning one. After all, it is brand new and under warranty!5/21 p.m., I spoke with Kevin and told him I would drop it off after I got out of work that day. After work that day, I had a friend follow me to Victor Chevrolet to drop off the car. I met Bill in Service. He told me he would call me when the car was fixed. I was surprised when Bill called me in less than an hour, telling me it was fixed. So my friend drove me back out to pick up my brand new repaired 2015 Equinox. When I got there to pick it up, Bill explained to me that the radio/Bluetooth system had what he called a glitch in it. GM was aware of the glitch and was working on a fix for it. He warned me that it may take 1-3 months to come up with a fix for the glitch. He said if it happened again, just press this button on the rear view mirror and it would reset. I left with the vehicle, foolishly thinking that it probably wouldnt happen immediately. Wrong!5/22 Friday, the next day it happened again. I pushed the button that Bill had told me to push, and yes the radio went back on, but the phone/Bluetooth wouldnt connect. 5/23 Saturday, called Victor Chevrolet. Told them this was absolutely ridiculous and unacceptable and I was bringing the lemon back and I wanted it fixed, or they would have to give me a new car, or cancel the lease. Their choice of the three options. When I brought it back, I met Phil the service manager. He immediately knew what the problem was! All it needed was a new module. Thats all, simple! He would order it and let me know when it was in. Really??? If it was that simple, why didnt Bill know this two nights ago when I had brought it in??? I said Im leaving it! I refuse to drive a brand new car without a radio/phone - fix it!. I did not agree to leasing a defective vehicle! Odometer approx. 450.5/28 Thursday, got a call from Phil. He told me he could not get the module he needed to fix the vehicle. Said GM has a hold on the part. They will not release this part. The part is VIN specific. It cant just be taken off another vehicle on the lot! I said so you cant fix it. He said no. I told him I wanted another car or the lease cancelled. He agreed that this is what should happen. 5/29 Friday, I was then pawned off on Ed **? spelling, who is the sales manager. Ed explained that he would have to get authorization from GM to do a buy back and then they would set me up with a new vehicle. Said he would get back to me on Monday 6/1. 6/1 Monday, getting the run around from Ed! Surprise!6/2 Tuesday, Phil gets on the phone and tells me that hes been talking with some people at GM and they have a solution! Really? I find this sudden revelation to be very interesting. These dirtbags will say anything and try anything to delay, delay, delay the end game here. Now they suddenly have a fix!? I doubt it, but Ill give them one last chance at this pathetic run-around game they are playing. I know they dont have a so called sudden fix, but whats another day, in this pathetic game? So now, Phil is going to reprogram the unit. GM is sending him by computer the new program. He will install the update in the lemon and he is going to miraculously fix the problem!!6/3 Wednesday, Phil has reprogrammed the unit and is now out test driving the lemon. Hes gone five miles and assures me its working well. I can come tomorrow to pick it up and drive away in my brand new 2015 Chevy Equinox. Cant wait! Im so excited, cant you tell? 6/4 Thursday, cant wait to spend my half day off, begging for a ride to go pick up my lemon! They fueled it up and even waxed it. Life is good! I pull out, stop home, go pick up my son, go to a store, go back home, get in the lemon again with both my sisters to go to visit a friend in the hospital. Guess what happens next? The audio goes dead, imagine that! I call Phil. Oh, hes going to call Onstar to see if they can get a code! There may be hope. He thinks they got a code. I bring it back to Victor Chevrolet. Phil is not there, I talk to Bill. I tell him I am done, keep it, I dont want it�€� EVER! Its worse than the boy who cried wolf. I cant stand it!Here is what I want. LEASE CANCELED. REFUND MY $3000.00 down payment before I have to make my first payment. Advised by Victor Chevrolet to Call GM Customer Service and set up a case number. Spoke with GM. Reiterated my complaint and was shuffled to DONNA (1-866-790-5600x**), who would now be in charge of my case. She assigned it a number: Service Request #**. This made me feel like maybe, just maybe, someone might be able to help. Hahaha, the joke was on me! Donna would later become known as worthless, non-responsive Donna, never to be heard from again, even after leaving several messages on her pathetic answering machine.6/8, message from Phil ** (service manager who seems to be the only one willing to talk about the lemon), he tells me he is talking with OnStar and he has forwarded all my info in an e-mail to them. 6/9, havent heard anything - as usual - so I text Phil and ask what hes heard. 6/10, Phil texts me that he is out with an infection. 6/11, Phil texts that he spoke with the TAC and OnStar people and they are sending a chassis overnight ship priority. 6/12 (Friday), told by Phil by text message that chassis has arrived and he was pulling the lemon in as he was texting me. Later texted that once it was installed, he would be test driving it to make sure all was well. Said I could plan on picking it up Saturday 6/13. 6/13 (Saturday), Phil was still testing it.6/15 (Monday), Phil reports that its all fine. Says he will deliver it to my house so I dont have to be inconvenienced for the umpteenth time. I agree. Texted Phil to thank him for the delivery at 5:06 p.m. Reported to Phil at 5:33 p.m. that I paired the vehicle with my phone, but when I dialed, it wanted to use OnStar Calling and not my phone. Reported to Phil at 7:50 p.m. that I pulled into my sons school parking lot and the radio went dead, no phone, no OnStar, no anything!!! Would not reset after pressing the suggested reset button. Turned vehicle off and back on, still nothing.6/16 Tuesday, started car in a.m to go to work. Everything working. 6/17 Wednesday, reported to Phil about working perfect on 6/16. Told him I would continue driving it and report back. 6/19 Friday, reported to Phil that it was working fine. Spoke too soon. 6/20 Saturday, went to a graduation party. Went to car, started it and made a phone call. The person didnt answer so I used the button on the steering wheel to cancel the call. My phone turned off, but the radio screen said connected to Marg cell at which time I couldnt use the radio or phone. I turned off the vehicle and the screen remained lit with that message. I turned the vehicle back on and the message remained for another 10 minutes before I gave up and shut it off and walked away. Went back to the graduation party. Returned to the vehicle about an hour later and it worked fine. (VIDEO).6/23 Tuesday, heading to work and screen goes dead. Same as usual. Hit reset button radio goes back on, but no phone and no OnStar. Come out after work, and all is working. Need car through the weekend for my sons High School graduation. Will take notes and return lemon for third and final BS no-fix attempt that is required by lemon law. Pathetic. 6/25 Thursday, same exact thing as 6/23. On the way to work. 6/27 Saturday, after graduation, on the way to Delmonicos. This time Jim is driving which allows me to videotape exactly what it does. (VIDEO).6/28 Sunday, texted Phil with the news. I will be bringing the lemon back. Will need a loaner off the lot. Unlike the rental car from Enterprise offered to me before, that would have required my credit card. When asked why they would need my credit card, their response at Enterprise was in case Victor Chevy doesnt pay. REALLY? Thanks, but no thanks!!! Of course I declined that snake oil offer.6/29 Monday, heard from Phil. They have a loaner. Told him I would be in to leave the lemon and take the loaner. Did that at 1 p.m. Nice way to spend my vacation day off. Ugh! 6/30 Tuesday, texted Phil the following: Hows it going Phil. Is the 3rd nonfix done? That was a joke!!! What is GMs response at this stage of the pathetic game that they are playing? They either have an immediate fix or they no fix at all! You and I both know there is no satisfactory repair for this car! We need to resolve this asap.7/1 Wednesday, texted Phil. Asked if anything was happening. His response: Barb, a lot I have been escalating everything with GM tech including buy back. I am out of the office but I have a GM exec thats going to call you. I will be in touch soon! Bill was also going to follow up fyi. Thanks. Phil 7/6 Monday, texted Phil to see if anything new. Told him I hadnt heard from any GM EXEC as stated in his previous text. As a matter of fact, I told him that he was the only one I have heard from. 7/7 Tuesday, his response: Barb, I have escalated your case to the area sales and service manager! I have sent numerous emails, and made several phone contacts. Updated your favorite Donna.

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.