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Viking Accesorios
Viking Accesorios

Viking Accesorios

Ser líder requiere confianza. Se necesita visión para anticipar lo que está más allá del horizonte. Se necesitan agallas para crear algo en un espacio donde antes no existía nada. Liderar es exactamente lo que Viking ha estado haciendo durante casi 40 años. Creamos la gama de calidad profesional para la cocina del hogar.





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Viking Accesorios


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I am almost certain that my Viking Range was not installed properly. I have
I am almost certain that my Viking Range was not installed properly. I have a video recording when its in convection mode and it sounds like an airplane taking off. Theres something thats not right and I have to figure that out. I don€t know if it€s a defect from Viking or if it was something that happened during the installation. Nevertheless, my initial impression of the cooktop is that its fabulous and it has really high output burners. I love the way the range looks too. Still, Viking Ranges are extremely expensive so the quality better match. This range was $9,000 and it doesnt even have a timing feature on it.The contact at Best Buy that helped us with the purchase was very good and very attentive. But the installation was a miserable experience. The people who came who had to be certified Viking installers didnt appear to have any special skills nor abilities. They were private contractors, not Best Buy employees. Now, I have to call in Best Buy to send someone to check the installation. Still, Best Buy did a good job representing Viking Ranges and was very knowledgeable about the products features and functions while I was purchasing.
Publicado: July 31, 2017
Julia of Melbourne Beach, FL
Fuente: consumeraffairs.com

We like the features in our Viking refrigerator and how it looked. It fits
We like the features in our Viking refrigerator and how it looked. It fits in the whole kitchen. Our experience at the dealer was fine. Id recommend Viking.
Publicado: May 11, 2018
Susie of Lancaster, OH
Fuente: consumeraffairs.com

My wife chose our range. Its the smallest Viking one with four burners on i
My wife chose our range. Its the smallest Viking one with four burners on it. I bought it online and I like the size of the burners. We€ve only had it about a month, but it seems to be good.
Publicado: March 4, 2019
Benjamin of Scarsdale, NY
Fuente: consumeraffairs.com

Me and my wife decided to get a Viking Range because of the build quality a
Me and my wife decided to get a Viking Range because of the build quality and simplicity. We like it better based on appearance and what our relatives told us of their experiences. However I had a bad experience with the dealer. They told me at that time I purchased that if Im not ready to put a delivery, I can have this range later. Several months later when I was ready, my dealer all of a sudden told me that they cannot deliver Viking anymore. There was some sort of disagreement and they couldnt sell Viking anymore because Viking specifically prohibited this dealer from selling their brand. I actually lost money because Viking raised the price by that time and the dealer referred me to a different dealer and promised that they will give the same price. But the new dealer couldnt provide the same price.The second dealer sold me a Viking and gave me a free warranty. Im not sure if I needed it but at least something as a compensation for a little loss. They delivered a new range. A few days after the delivery when I installed the range, I noticed when turning the handles it caused some sort of noise or feeling that something fishy is going on. So I called and they sent a repairman. The repairman took the handle off, adjusted something around it and after that it became better. The repairman also noticed that one of the screws was not original and it was quite surprising. Either Viking quality control is not correct or someone else changed the screw. I dont know how it would happen. But I rate it as minor inconveniences.
Publicado: August 1, 2016
Igor of San Francisco, CA
Fuente: consumeraffairs.com

Weve been having a lot of problems with our refrigerator. From the beginnin
Weve been having a lot of problems with our refrigerator. From the beginning, the freezer side would not seal properly and we couldnt figure out why. The contractor took a look at the door and he realized that the seal thing was disconnected. It took them three or four weeks to get the part here to get it fixed and meanwhile, our freezer was working really hard but that got fixed. But from the get-go, our fridge has been super loud. At first, we thought it was because the cabinet up above was a little loose. We tightened that cabinet up and the fridge is still super loud. Were still going back and forth with Wiking and it is not resolved. Its just a bunch of escalation to somebody who doesnt call back. The people are very nice at Viking but nothing has really been accomplished. Its not the right fridge to buy for $10,000. We should have bought a different fridge.
Publicado: March 5, 2022
Jeanne of San Diego, CA
Fuente: consumeraffairs.com

I€m very happy with my Viking fridge, so far. My experience with the
I€m very happy with my Viking fridge, so far. My experience with the Viking dealer was fine. I just called him, told him what I wanted and he delivered it. I like the size and the look of my Viking fridge, and the French doors are my favorite.
Publicado: October 19, 2018
Grace of Port St Lucie, FL
Fuente: consumeraffairs.com

The Viking refrigerator was in the home when we purchased it, and were now
The Viking refrigerator was in the home when we purchased it, and were now on our third fridge. The first one stopped working. I contacted Trail Appliances where it was purchased and they ignored me. So then, I had to contact Viking directly in Quebec, which is Brigade, and they advised me that the fridge was unrepairable. So then, we waited three months and then we got a new one. After that, our second fridge lasted 23 months, and then it started to melt and the housing cracked. So, I phoned Viking again and they sent a service guy out. This took a couple of weeks, which is a joke, because they dont have anybody locally that knows what to do. So, I waited another couple of weeks for those guys who said that the second fridge was also unrepairable. So, all in all, weve waited almost four months without a fridge because there wasnt one available in North America. Then we were away for a couple of months, and now weve come back. We got our third fridge just before we left, and we turned it on when we got home here a couple of weeks back. But this third fridge never shuts off, so theres another problem with it. I havent phoned Viking yet because Im at my wits end with it. The customer service reps were responsive and the fellow thats in charge of their marketing, Daniel, was quite good and does everything in his power, but this issue with the Viking refrigerator is so screwed up that its just unbelievable.
Publicado: April 24, 2017
Dave of West Kelowna, BC
Fuente: consumeraffairs.com

Would NOT recommend to anyone a Viking dishwasher... Purchased Viking produ
Would NOT recommend to anyone a Viking dishwasher... Purchased Viking products for newly constructed home 2 years ago. Because it had the Viking name I thought it was a trusted brand. Lesson learned big time to do the homework prior to a purchase. My Viking dishwasher mirrors the innumerable complaints in this thread... Its loud, cycle lasts 3-4 hours (absurd), never dries OR cleans completely... and also has a funny smell. I must also mention the design internally... machines priced at 1K less are more functional and hold more.ONE MONTH AGO as I started washer it made a grinding noise. I located authorized dealer that handles Viking appliances still under warranty (mind you Houston 4th largest city in US and they have one (1) authorized dealer for entire city). It took one (1) week to get an initial appointment - tech arrived week two (2) diagnosed problem, drain pump broken and placed order for new part. Week three (3) I was phoned by authorized dealer and told part SHOULD arrive week five (5) and only given a TENTATIVE timeline as to when to expect tech to return. Needless to say I am not a happy camper, and it should not take over 5 weeks to service a dishwasher. More expensive is NOT always better and VIKING is a perfect example. My advice: DON€T BUY VIKING - do your research!!!
Publicado: December 4, 2014
Melissa of Houston, TX
Fuente: consumeraffairs.com

Weve heard about Viking from friends since we moved to the US. The realtors
Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.
Publicado: July 18, 2018
Jonathan of Westlake Village, CA
Fuente: consumeraffairs.com

I am thankful to hear that others have had the horrible experiences I have
I am thankful to hear that others have had the horrible experiences I have had with Viking. My issues relate to multiple appliances and again, we purchased an all brand new Viking kitchen, with top of the line features. Since I have had the appliance, I am on an intimate basis with the repair tech referred by Viking whom are not much better in terms of quality and consistency in servicing. Ice maker - I am on my third replacement, finally breaking down to try it again! My accessory doors broke off on day 1, forget it, too expensive to repair. My refrigerator leaks from bottom, put a towel there, it€s easier than trying to get a reputable repair organization to fix it. First, it€s this and then it€s that and then it leaks again. Ice maker replaced 2x, then when it stops working after 30 days, I am told it only has a 30 day parts warranty. Thirty days, are you freaking kidding me? Now the Viking Dishwasher is out and again. Oh Viking had lots of trouble with their computer boards, but now on newer versions, all is good, yeah right. Really, I think this company puts all its R&D investment money into looks, not substance, and it€s damn irritating. The only saving grace for me is that we own a General contracting business and I can truly relate my experiences first hand to the customers only much too eager for referrals on best appliance practices... I would think differently if they even tried to take care of their customers.
Publicado: December 5, 2013
Sandra of San Jose, CA
Fuente: consumeraffairs.com

The unit I purchased had a dent in the front door and I got it for a discou
The unit I purchased had a dent in the front door and I got it for a discount at Lowes. It was a really good price. A year later, it has stopped cooling. Lowes told me when I bought it that even though it was cosmetically damaged, itd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, It was damaged in shipping and you have to call Lowes.€ So I called the warranty company and they said €You bought it on sale from Lowes. Therefore, it€s as is.€ Then I said, €I wouldnt have bought the refrigerator for $6,000 if I thought it was not under warranty.€ So they said, €You€re beat.€ And Lowe€s said, €You€re beat €cause you bought it at a discount.€ So I had to buy a Sub-Zero. Neither company helped me. Needless to say, I don€t have confidence in either Lowes or Viking. I wasted $6,000 in one year. I lost the $6,000 and then I paid $12,000 for the Sub-Zero. So, I paid $18,000 really for the fridge. I tried to fight it, and I tried to argue with them, and tried to ask everybody that I could for help. Viking doesnt stand behind their product and they wont help you through a crisis.
Publicado: October 7, 2021
Shane of Enid, OK
Fuente: consumeraffairs.com

We love Viking and weve always wanted one due to their reputation. Weve had
We love Viking and weve always wanted one due to their reputation. Weve had two ranges thus far, one in Sag Harbor thats 10 years old and one bought more recently in Michigan. Our Viking ranges cook well and thus far, the grill on top has been our favorite feature. Its convenient in the wintertime when we can use it instead of going outside.
Publicado: June 10, 2019
Mark & Charlene of Bloomfield Hills, MI
Fuente: consumeraffairs.com

Purchased this 36 gas range in 2006 for over $6k. A week before Christmas,
Purchased this 36 gas range in 2006 for over $6k. A week before Christmas, it broke down. Several parts were replaced by a reputable, local repair firm, but the key one is PJ030015, the 6 prong selector switch was not available. Called Viking and was told it has been discontinued since 2016. The customer service person kept telling me that sales had specials going on so I should contact them. Asked her if she would replace a $6k range because a $100 part wasnt available. This is totally unacceptable. The company should have an solution for this other than check eBay and Craigslist. For Petes sake, go to China and get some built. So, buyer beware. A good company would not do this for a product that is not that old nor inexpensive.
Publicado: January 7, 2020
Pam of Arlington Heights, IL
Fuente: consumeraffairs.com

When our builder gave us two options, whether the lower grade or the higher
When our builder gave us two options, whether the lower grade or the higher grade, I went with the higher grade which was Viking. I have already known that Viking Refrigerators were better and I like them. I like how easily I can move the shelf and I like the partial shelf a lot which drops under so I can put more tall things on the inside shelf.But one thing I don€t like about the Viking Refrigerator is the icemaker. The refrigerator is a three-door and I love the way the bottom freezer opens but every time I do the ice, it knocks an ice cube underneath. It€s crazy and I can€t get it to stop doing that. I€ve called it in but they told me that it is a standard problem. If I would have known that problem, I wouldn€t have bought it because it€s aggravating for me to chase around ice cubes under the refrigerator. They shouldn€t be there but it spits them out to the floor in front but if I pull the door out, they drop down behind the door. Also, the freezer part needs development because the top tray sticks and it€s hard to remove sometimes, and it€s brand new. I€ve seen the double drawer and I don€t know if I can have that in the freezer part at the bottom where the one big solid door with two racks inside is. They have a slim drawer on the outside and it€s the rest of the door, and even that would be a better model. Then, the first time I got my refrigeration filters, it took three months to get the filters replaced. It was some back order and I never knew the status of it. It was really aggravating and absolutely crazy how long it took to get the filter cartridge because it€s brand new. I really wanted them replaced for a while and it took at least two months come through. I didn€t even know that the order was still placed because I never got any feedback. So, there was really poor communication. I called Viking customer service and it was crazy. When I called the warranty department, the phone went automatically to their €We€re out for lunch.€ I ended up calling a different department and said, €I€ve left messages on the line. I€m in the east coast. You can€t be out for lunch at 1 because it€s 8 AM.€ They called me back and Desiree was lovely and was wondering why I was getting that message so I told her to try the number I called. There was another person who helped me, because the house was in North Carolina, and we€ve had an easy 10 hours in trying to contact Viking, which is beyond reasonable. I€m surprised they haven€t called to follow up on the status yet. Viking sent three different people to see if they would fix the machine. The first two wouldn€t even come for service because they don€t service Viking. Now, I fully expect the service for any repairs to be that awful. I should have shopped for a different model or looked for different ones because they€re a pain in the butt.
Publicado: January 30, 2018
Lisa of Boston, MA
Fuente: consumeraffairs.com

I was doing a lot of online searching for various appliances, ranges in gen
I was doing a lot of online searching for various appliances, ranges in general. The one that I had was on its way out and I was looking for something different. Viking came up a few times and thats how I found out about them. Here in Canada, theyre not called Viking. Theyre called Brigade which confused me at first. They have a high quality range but at that one point, the price was a little higher than I could afford. However, it came at a price that I could justify and it was a good price. Its a solid machine and I dont go in for any of the bells and whistles, so to speak. I want something thats going to cook.I knew what I wanted more or less when I went in their store and had a couple of questions. Also, I would have liked to have been able to actually see the range before I purchased it but the only thing they had for a floor model was the gas style. Unfortunately, I dont have that option where I live so the sales rep showed me the gas range. Im very happy with the product. I love it and so far, the features that I use have been very good. The elements are quick to heat up and the oven cycles well. I really like the 12-inch element in the center of the stovetop because I have a lot of larger pans. One in particular is a paella pan and its not something you can do off to the side. So its got a good size and because of that, its the first time that I actually made a paella in about 14 years. I had this pan just in hold for a stove like this. I also like the convection features on it.
Publicado: October 1, 2016
Dan of Mississauga, ON
Fuente: consumeraffairs.com

We got a stove and some other appliances. The stove, we had issue with. Its
We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, €This isnt right.€ So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.
Publicado: October 8, 2021
Kevin of Galt, CA
Fuente: consumeraffairs.com

We went to a local Best Buy store looking for appliances and chose to buy V
We went to a local Best Buy store looking for appliances and chose to buy Viking over other competitors because of the quality and the customer reviews that we had seen online. Best Buy assured us that because they sell the product, they were associated with Pacific Sales which sells Viking. They went ahead and did what they could to earn our business and matched the price that weve had gotten at our local friends appliance. They beat it by $500.However, it was probably the worst purchasing experience I have ever gone through. We purchased it on September 6 and by the week of Thanksgiving, we received part of our purchase which were the refrigerator, the microwave, the dishwasher, and the range. The people who installed the refrigerator broke the handles and dented the doors so they had to replace those. The double oven showed up totally damaged. The entire front looks like it have been dropped. It was mangled and we couldnt even open the doors. We refused delivery on it so that they would take it back and get us a new one.We had spoken with Best Buy and Pacific Sales numerous times and they had given us the name and number of the Viking rep who serviced that door. The Viking sales rep assured us that everything would be taken cared of but she stopped returning my husbands call. We got our range that was damaged about five weeks ago and it was installed but about a week later, it had an F3 error on the bottom oven. So now we are waiting for the local rep because I did an online service call and they sent the information to the local person to fix them. They were scheduled to come yesterday but they didnt come. Now, theyre scheduled to come sometime this afternoon.It has been a bad experience from start to finish. Outside of the purchase itself and the fact that we finally got the oven with some sort of an error wouldnt have been a big deal if we hadnt waited almost eight months for it to arrive. It wouldnt have been such a terrible experience as far as Viking is concerned, but I am concerned as to who sells their product because it doesnt care well for Viking. Nevertheless, our Viking appliances are all great. We love all of them when everythings working. Even the oven is great with the top one thats working. The refrigerator has been the most beneficial for our family. I like that it has great space and everythings there. With it having different temperatures on, Im able to keep the cheese and the vegetables from freezing. Its an all around good product and is well built.
Publicado: June 8, 2017
M. of Mt, MT
Fuente: consumeraffairs.com

Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in ref
Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in refrigerator freezer with ice dispenser in door. VERY expensive. Major design problem with icemaker. The basket holding ice has a metal part that connects with a plastic part to propel the ice into the dispenser. The metal part quickly destroys the plastic part, rendering the ice dispenser useless. All this within the first four months of use. The replacement ice basket has been on back-order for seven weeks. If and when it is replaced, I have no reason to believe the new part will enjoy a greater life expectancy unless Viking changed the design. If you intend to dispense ice from your freezer, be very wary of buying this model.
Publicado: August 25, 2015
Richard of Calabasas, CA
Fuente: consumeraffairs.com

I purchased all top-of-the-line Viking appliances for my recently renovated
I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!
Publicado: February 27, 2013
Angela of Richmond, VA
Fuente: consumeraffairs.com

Viking Ranges look beautiful that€s why I chose Viking over a differ
Viking Ranges look beautiful that€s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.
Publicado: February 10, 2019
Thomas of Brooklyn, NY
Fuente: consumeraffairs.com

I€ve known about the Viking brand for a long time and we liked them
I€ve known about the Viking brand for a long time and we liked them the best for their brand reliability. We bought a Viking refrigerator and the quality is great. The lighting is very cool and it€s very compartmentalized. It has multiple drawers and many different places to put things in instead of only two drawers and a bunch of shelves. But since the purchase, one of the screws on the hinge at the top part of the main refrigerator door keeps getting loose and causing a grating noise when we open or close the door. Viking referred us to a sub-contractor thats a local appliance repair shop in San Antonio. And a guy came out and fixed it, but it only lasted for two days. Its an issue we€re still dealing with.
Publicado: December 19, 2017
Gregory of Shavano Park, TX
Fuente: consumeraffairs.com

We went to a dealer called Builders Supply that sells high-end appliances s
We went to a dealer called Builders Supply that sells high-end appliances since the contractor sent us out there to go look at ranges. We looked at Viking, Wolf, KitchenAid, and GE. But my wife picked the Viking 48-inch range with two ovens because they had an extremely good reputation and my wife liked its appearance and the way it operated. It was delivered in October, but I found out that an installer had to set it up so we paid some people to do that. Then it turned out that the hinges on the larger oven were bent or broken and had been that way when it was shipped to us. We were told over and over that they were moving their parts supply deal from Mississippi to Atlanta. That was what was holding it up and it was just a matter of a few days before it would be done then we would get the hinges. But it took forever to get them to the point where the people at Mr. Appliance, their warranty contractor here, called me repeatedly to apologize. So it took a little over four months to get the hinges. Consequently, the stove is right now a little over a year old and for the first four months, we didn€t use one side of the stove. But because this is a $13,000 stove, we thought it would have been a better deal than that. But when we finally got the hinges, everything seemed to be fine. We only had a problem with leveling it, but when we had some people come out to level it, it worked fine for a while.Another problem was the indicator lights didn€t come on anymore. We also noticed that things were cooking too fast so I bought a thermometer and put it in the oven. But when I set the oven on 350, it came up at about 425. It clearly needed to be redone from the standpoint of recalibration. This has now been the week before Christmas. Mr. Appliance sent a man out and he looked at it. He was really good and knew what he€s doing. He figured out that a part has gone bad and its not doing what it€s supposed to do to regulate the temperature in the oven. Also, there were fans in the back that didnt work anymore. So if it€s supposed to cook at 350, we set it on about 250-275 and regulate to see if we can get it there using the thermometer that I put in. The technician came out the week before Christmas and I was told that it was no big deal. We just order the part and have it in. Since its been 2 weeks, I called Mr. Appliance. Their rep said that they might have a delivery on Thursday or Monday of next week and she would call me if my part was in that order. I now have a $13,000 doorstop, sitting in there, not able to cook in the major oven anymore. So were disappointed at the quality of our purchase. And when I call, I don€t seem to be able to get anybody on the phone over there. I hated the dealer too. They sold me some parts for the range, one of them being a $250 skirt that goes across the front, which hides the legs. It turned out that when we got it in the house, it wouldn€t fit. Somebody had taken it out of the box and the box was thrown away. When I attempted to return it because I couldn€t use it, they told me they don€t take anything back if it€s not in the box. This is despite having just bought close to $40,000 worth of appliances from them. This is the worst experience I€ve had so I would never go in there again. This stove has been a freaking nightmare and this experience stinks! Viking doesnt do what they say they€re going to do. I€ve spent nearly 50 years in business and customer service is the most important thing you can do. But you get nothing from Viking. If somebody asks me about buying a stove from them, I€m going to tell them to not walk but run in the other direction. If it doesn€t get better quickly, I€m going to have my attorney sue Viking for deceptive trade practices under Texas DTPA, which gets you triple damages. I€m going to take the $39,000, buy a Wolf stove and use the rest of it to take ads in the paper stating not to buy a Viking.
Publicado: January 15, 2017
Ross of San Antonio, TX
Fuente: consumeraffairs.com

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator i
We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.
Publicado: November 5, 2013
Katharine of Milwaukee, WI
Fuente: consumeraffairs.com

It is unfortunate that I have to write this on a brand such as VIKING since
It is unfortunate that I have to write this on a brand such as VIKING since I have had nothing but troubles on the 48 range and the big side by side refrigerator. Over the years we had several problems including the refrigerator door that fell off and almost hurt my wife had it not been for the kitchen island that stopped the fall on her. Thankfully Viking replaced the door but it shouldnt have happened. Now the range, right from the beginning we had issues with the right sided burners and grill not working, the oven that always made a hissing sound every so often when in use which we didnt know was a faulty burner and fire spreader plate. On 4 occasions we had the Fire department coming to our house because of Carbon-monoxide leak from the oven that triggered the alarm which, thankfully, is hooked to the Fire Dept. The latest being this Thanksgiving Day while the oven was in use.When discussing this with Viking customer service, the answer we got was that upper management couldnt help and suggested a repair service company. The service company stated that this is not an isolated issue but common with VIKING. The parts alone is quoted at over $1200.00 plus labor. If anyone is thinking of buying a VIKING product - think twice before you spend the tens of thousands for this poor quality brand like we did several years ago. Shame on you VIKING.
Publicado: December 1, 2021
VJ of Nanticoke, PA
Fuente: consumeraffairs.com

My first Viking Refrigerator had problems with the ice maker. I have a cust
My first Viking Refrigerator had problems with the ice maker. I have a custom-built kitchen and its the one that would fit. I like the product but the first one was very expensive and the ice maker was not good. They no longer make it with the ice maker on the door. So, overall, a good product but I had to replace it after eight years. Im happy with the new one, but we had problems with the retailer, Best Buy. Since it has a stainless-steel skin, it took three attempts to deliver one without a dent. Fortunately, I have another fridge in the house. Other than that, were happy with the product.
Publicado: April 6, 2017
Philip of Miami, FL
Fuente: consumeraffairs.com

Our Viking Range is beautiful. We looked at the features and, its just so s
Our Viking Range is beautiful. We looked at the features and, its just so solid. The burners are huge which was something we definitely wanted, and its perfect for our kitchen as it fits in with everything else. Their reps were very helpful and knew the product well. We had it installed, and then, all of a sudden, there was a gas leak. But it wasn€t the stove. It was the plumber. Apparently, the back-left of the stove, the part that comes from the gas line that goes into the back, hadn€t been tightened and he put pipe dope on a compression fitting, which was stupid. Some of that got into the two back burners and they weren€t working, and we smelled gas every morning. So, we had their authorized tech come out and he was fabulous. He found it, cleaned out the ports, and all the burners worked beautifully. So far, it€s the best oven-stove combo we€ve ever had and we love it.
Publicado: March 1, 2017
Paul of Lafayette, LA
Fuente: consumeraffairs.com

Its unbelievable to me that a brand that cultivates a premium quality image
Its unbelievable to me that a brand that cultivates a premium quality image, and commands (demands?) top prices from consumers, designs and builds such a shabby product. FIRST ISSUE: over the past couple of years, two plastic refrigerator door shelves developed cracks, and shattered like glass without warning, dropping the shelf contents all over my floor. These were not overloaded shelves. THIS IS AN ENGINEERING ISSUE: CHOOSE A PLASTIC THAT DOES NOT GET BRITTLE IN COLD TEMPERATURES.Incredibly, each time this has happened, Viking Parts Department charged me nearly $200 per replacement shelf (Really? For the price of this refrigerator you wont replace a defective part as a courtesy?); so far Ive spent $400 on replacement shelves and I have another shelf that now is developing new cracks so I guess Ill be paying another $200 for that replacement shelf soon. Or maybe I should just not use door shelves?? SECOND ISSUE: no matter how I set the refrigerator thermostat, the vent located above the top refrigerator shelf outputs freezing temperatures. So while my refrigerator thermostat is set currently to 43 degrees, anything located on the upper left refrigerator shelf (water pitcher, juice, milk, etc.) freezes solid. THIS IS AN ENGINEERING ISSUE.Ive experienced a lifetime of different refrigerator brands, from basic Frigidaire, GE to Subzero, all have worked as intended. Certainly never had to replace plastic shelves for my cheapo Frigidaire, and nothing freezes on the top shelf of that refrigerator. So I guess you got an additional $400 from me in replacement parts (soon to be another $200), but Ill never buy a Viking-branded appliance again (dont get me started on the Viking range issues Ive experienced).
Publicado: July 19, 2020
Steven of Oak Park, CA
Fuente: consumeraffairs.com

All I can say is that I wish I had read these other reviews before buying o
All I can say is that I wish I had read these other reviews before buying our very disappointing Viking D3 Electric Range!!! It hasnt cooked right since the day we got it. Being on a special medical diet, I need to have all 3 of my meals cooked along with what I need to cook for my family. So, needless to say, my range gets a good work out. Thought I was buying a high end brand to fit my needs. Unfortunately, the oven does not cook to the proper temperature & takes forever to cook anything. 1 1/2 hours to cook thin chicken cutlets, almost 2 hours to bake a blueberry loaf that ended up being still uncooked in the middle & all the blueberries sunk to the bottom. The best was some birthday cupcakes I baked on the convect cycle which got over cooked on the outside & not done on the inside & actually exploded part of the tops off. Im going to try & include a photo if I can. All I can tell people who are looking to buy a range, DONT BUY VIKING!!!!! I wish I never bought one.
Publicado: July 30, 2014
Dawn of Augusta, NJ
Fuente: consumeraffairs.com

I wanted a Viking range and we purchased one from P.C. Richards. The guy we
I wanted a Viking range and we purchased one from P.C. Richards. The guy we worked with was a very helpful, nice man. We started the renovation in July and since we€re doing everything ourselves, it took a lot of work to get everything ready and the people from the dealership were very patient with us. When we were ready, they brought the different things that we needed when we needed them as opposed to everything at once. It worked out very nicely.So far, I haven€t had much time to do a whole lot of stuff with our Viking. I€m still getting used to it. I look at it and I€m thrilled. I like to bake and cook and I€m just waiting to get the time to try out different things with it. I like that the shelves are easy to move around. It helps out a lot. Also, they gave a lot of instructions on how to set things up inside the oven to make sure I can cook more than one thing at a time.
Publicado: November 10, 2016
Beth of Freehold, NJ
Fuente: consumeraffairs.com

We were looking for a new kitchen. We went and looked at a lot of the upper
We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That€s where we based our whole purchase on. We took the next step that€s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything€s been great. The only thing we€re not crazy about is the dishwasher. We€ve had it for over a year and the red light that shines from the bottom that lets you know that it€s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can€t go wash it in the dishwasher because it€s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We€ve removed the rack but the framing for it is still there. It€s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it€s definitely not good. It just seems to loosen up.
Publicado: May 4, 2019
Jeri of Davie, FL
Fuente: consumeraffairs.com

My Viking refrigerator and dishwasher are just over four years old. We have
My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.
Publicado: January 13, 2015
Wendy of The Woodlands, TX
Fuente: consumeraffairs.com

I had always wanted a Viking range and so when I started looking at their s
I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We€ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.
Publicado: September 4, 2018
Alex of Columbus, OH
Fuente: consumeraffairs.com

Brought a viking range 3 years ago. Has not work since I brought this range
Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.
Publicado: February 8, 2012
Larry of Valley stream, ny
Fuente: consumeraffairs.com

My friends have Viking Ranges and I like their price so I got one too. Howe
My friends have Viking Ranges and I like their price so I got one too. However, the handle on my oven door broke so I put in a service request over a month ago and their technician came and ordered the parts for the door, and I havent heard from them since. All the fans are not working either. It makes a loud noise and it doesnt heat up properly. I have no oven for over a month now and I cant get anyone to come over and fix it. I have three teenagers and I cant entertain, and I wasnt able to entertain last Easter. I sent a nasty email last week and they told me that the parts take a long time to order so Im not a happy camper. I would have been happy with it, but I cant use it. I bought it last July so it hasnt been a year yet. I think its a discontinued model thats why its giving me the trouble.
Publicado: May 22, 2017
Lidia of Kleinburg, ON
Fuente: consumeraffairs.com

We wanted to redo our kitchen and we€ve known Viking for years. My h
We wanted to redo our kitchen and we€ve known Viking for years. My husband wanted them and Viking was the only one who had the French Oven Doors which I wanted. I have used the oven, the refrigerator, the microwave and the ice maker. Our other refrigerator was so deep that you were constantly digging for stuff. The Viking ref is less deep, tall and I can see what€s there when I open the door. We bought it in Best Buy since we live in Hawaii and we were very limited on where we could go for certain things. It did not go well because it took us four hours to order when we already had all the model numbers. They worked with us but it wasn€t a pleasant experience. Nevertheless, weve been really pleased with what weve got and we€re happy.
Publicado: September 14, 2018
Susan of Mililani, HI
Fuente: consumeraffairs.com

I had a kitchen remodel and they installed the Viking range, and the unit i
I had a kitchen remodel and they installed the Viking range, and the unit itself was level front to back and side to side. But the cooking surfaces, which include the range top and the ovens, were not level. They dipped down in the front. I only noticed it when I was making Christmas morning breakfast and I was cooking pounds of bacon on the griddle that covers both the burners. All the grease was collecting in the front of the griddle, which is not safe. If I had not been paying attention, it would have overflowed into the front, right into the burner and cause a fire.I called Viking to state that I had this issue, and they sent one of their authorized service people to come out and look at it. The tech guy was by himself and he couldn€t do much. He fiddled around and then he left. I got a phone call a couple of weeks later that said, €Your case has been closed. There is nothing that can be done with your range. I went back to Viking and they were like, €We got a copy of the report and the report states that it€s an installation problem which is not our issue. You need to go back to whoever installed it.€ When they came out to look at my range, my contractor was here. He was talking to the service man and said, €Everything is perfect. I followed all the instructions. Everything is laid out the way it€s supposed to be. Nothing is butting up against it.€ It went back and forth and finally, I asked for another different authorized service company to come out. Before they came out, Viking called me and said, €This second opinion you€re getting is not covered.€ The second service company came out, and they came out with two guys. The older gentleman looked at the range and said, €Your surface isn€t level.€ They took care of it and now its level. He gave me my slip and I was like, €How much do I owe you?€ He said, €We are charging Viking for this. It is their problem. You€re not paying for this.€ Overall the Viking range is a wonderful thing to cook on when everything is okay. Up until recently, I was cooking for a very large family and boys eat a lot of food on a four-burner cooktop. Now I have an eight-burner range so I can cook to my heart€s content and not have to shuffle things around, shove them in the oven or put them in the grill. I got the range and it came with a microwave drawer which is wonderful. The only thing that I did not get was the range hood because they charge you for it and then they charge you for the fan motors separately.
Publicado: February 27, 2019
Jeanne of Warren, NJ
Fuente: consumeraffairs.com

I wanted a Viking stove and I wanted everything in my kitchen to be from th
I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.
Publicado: March 22, 2018
Gina of Birmingham, AL
Fuente: consumeraffairs.com

The oven does not work on my Viking and I have made several attempts to con
The oven does not work on my Viking and I have made several attempts to contact the service department at Viking. No luck. I have decided Vikings are for looks and not for use.I bought another brand. I am so disappointed because I live near their home office and like to buy local.
Publicado: September 5, 2011
Billy of Ruleville, MS
Fuente: consumeraffairs.com

Viking refrigerators are of good quality and I love the sleekness of it. Th
Viking refrigerators are of good quality and I love the sleekness of it. The cost is another factor I chose them. I would definitely recommend Viking products.
Publicado: October 20, 2018
Cheryl of Del Mar, CA
Fuente: consumeraffairs.com

Viking is a popular brand. I€ve owned another Viking stovetop. So, w
Viking is a popular brand. I€ve owned another Viking stovetop. So, when we moved in to this new house, we put Viking in everything. The quality is great, and it was part of the reason why we bought it. I like that our range works. It does everything that we€re asking it to do. It€s what my wife wanted. It cooks great egg, and then cooks everything else fantastically. I€m very pleased with everything I got from Viking. It€s my second go-around to buying Viking appliances and it probably won€t be my last.
Publicado: April 19, 2020
W. of Nj, NJ
Fuente: consumeraffairs.com

Our Viking Range was only 4 years old when a tiny part in the electronic pa
Our Viking Range was only 4 years old when a tiny part in the electronic panel broke in half. After searching for many hours for someone willing to come and fix it, we were told that most likely the whole electronic panel would have to be replaced. Not satisfied with this, we continued our research and found that this defect was very common, and that the $20 dollar part could be purchased and replaced quite easily. We found someone that ordered the part (he was the one that told us that this was quite common and that a recall should have been done on our model of range).Since being fixed, the control knob has never worked very well and was quite finicky to turn the oven on. Now, after owning this range for only 5 years, the circuit board has shorted out. Rather than spend a dime on fixing this, I would rather just throw it out and buy a new and more simply made range. DO NOT waste your money on Viking products. They do not stand behind their appliances and it is nearly impossible to find someone that will waste their time fixing them. Go with something that can be easily fixed as I believe all appliances nowadays are designed to fail hours after their warranty has expired.
Publicado: February 26, 2017
Madeline of Calgary, AB
Fuente: consumeraffairs.com

The Viking range was damaged. The metal part peeled off the glass and we ca
The Viking range was damaged. The metal part peeled off the glass and we called the service. The representative was fine and it was a good experience. But the problem wasn€t solved because they told us it was not covered because it was cosmetic damage.
Publicado: August 5, 2021
Shorena of Brick, NJ
Fuente: consumeraffairs.com

Weve had our Viking for years now since we renovated our kitchen. I love th
Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn€t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It€s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn€t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn€t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn€t work. He then got another part. It came back and it still wasn€t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could€ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you€re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it€s been very disappointing overall. You don€t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it€s wonderful. I love it! I just don€t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we€ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.
Publicado: June 23, 2019
Alexandra of Coral Gables, FL
Fuente: consumeraffairs.com

I wanted a single unit for the fridge and a single unit for the freezer, an
I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, Ive had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.
Publicado: October 7, 2016
Christie of Katy, TX
Fuente: consumeraffairs.com

Do not buy this range. We have had this range for 10 years, and it has been
Do not buy this range. We have had this range for 10 years, and it has been nothing but problems. The starters for the burners had to be replaced, the lights stopped working and every time we replace the bulbs, they immediately burn out, the controller board had to be replaced twice, and now there is no power to the oven coils which leads me to believe that we have another controller board in our future. We bought this range because of the purported quality, the versatility of the gas top and convection oven, and we have been disappointed at every turn. After spending $4200 for a range, you would expect something more than service calls and constant breakdowns.
Publicado: October 29, 2016
Robert of Woodville, NY
Fuente: consumeraffairs.com

Viking ranges and service is excellent! I have a 10 year old 60 that works
Viking ranges and service is excellent! I have a 10 year old 60 that works perfectly and I perform all my own maintenance. Viking support and technical support has always been excellent! I have 20 years experience and can tell you these are the best! Read the complaints and you will see that many of these are user or installation error & no fault of the product. We love our Viking!
Publicado: January 1, 2017
C of Hinckley, OH
Fuente: consumeraffairs.com

We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, a
We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuffs not cheap. We spent over $20,000 on these appliances. However, weve had issues. After only two and a half years of use, weve had the fridge repaired four times, the dishwasher three times, and the range twice already. So, were very disappointed with the products. Ive had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.
Publicado: October 1, 2016
Aleksandar of Yardley, PA
Fuente: consumeraffairs.com

We purchased a 30 Viking range. It is all gas. We have experienced extremel
We purchased a 30 Viking range. It is all gas. We have experienced extremely hot wall tile directly above grate that lines the back edge of range when gas oven is on. Water droplets run down the tile for first few minutes of preheating. I am worried to use the oven since tiles at back get very hot. I rarely use oven and we spent so much money to purchase Viking. Also there was a recall on a oven part and we had Viking service is already 3 times. Has anyone else experienced this issue?
Publicado: December 23, 2016
Iveta of Woodland Park, NJ
Fuente: consumeraffairs.com

Ive known of Vikings brand reputation for 20 years and although I was looki
Ive known of Vikings brand reputation for 20 years and although I was looking at a few others, Viking had a better price point for entry. However, the dealer didnt set expectations of timeline for delivery very well and the project was contingent on that so we could build countertops and finished cabinets. It had taken a couple of months to deliver the products, which was longer than the three to five weeks reported on their website. It forced us to live somewhere else for a couple of months so that was not good and we wouldnt do that again for sure.Afterwards, we wanted some minor adjustments done so we called and had somebody sent out right away. A lot of times, thats undervalued because I could have voided the warranty if I had a local repair shop come and fix it. But Viking made all the final adjustments and thats a huge benefit of the product. Its the best takeaway so far as that service aspect and after using the range for four months, the quality seems great too.
Publicado: December 6, 2017
Jason of Bend, OR
Fuente: consumeraffairs.com

We previously had a Sub-Zero refrigerator and we love it. We had the long h
We previously had a Sub-Zero refrigerator and we love it. We had the long handles with the furniture door front on it. My wife wanted to have something that evoked that look. We knew that we did not want to go for Sub-Zero appliances again in this remodel in Florida so we went with the Viking refrigerator because there was a point price differential and it was attractive. Plus, the gas stove was decent, too. However, our problem with the refrigerator has been directed towards the cosmetics.The skin is just ridiculously thin and every door that we had delivered had dents in it. In the light, you can clearly see the dents and there are also obvious manufacturing issues such as the bottom freezer door. The top lift of it has the same three dings on the upper lift, through every door that weve seen in the same spot, so its clear that there is something on the assembly line that ticks these door fronts up and moves them along the line. My wife went online and spoke with somebody at the local Viking place down here. The authorized Viking dealer where we bought it and we dealt with has been wonderful and the refrigerator is working fine. But its just so aggravating to look at the refrigerator and see these little reflections off of dents and it really makes it look like not a quality product.
Publicado: February 23, 2017
Michael of Marco Island, FL
Fuente: consumeraffairs.com

It has always been on my bucket list to get a Viking set because I heard th
It has always been on my bucket list to get a Viking set because I heard they were always the best. And since we just bought a beautiful new home, I decided to get the whole set. Im very happy with the range top and am pleased with the hood fan, but the microwave and dishwasher are both subpar. Then, one of the shelves in the refrigerator got broken which is very disappointing seeing I spent almost $10,000 for it.Also we purchased it at Best Buy at their Pacific Store and it was a very bad experience. They shipped our packages and we received six, so we assumed that everything was there. We had our kitchen totally rebuilt, then we found out we were missing a package. Then the store manager said we were lying and all the packages were delivered. A week later they found that the package was still in Cleveland and was not delivered. So, our set stood in our kitchen for two or three weeks until it was finished. Then when we installed the double oven, we found out it had been dropped in shipping. Their technician had come out and confirmed that it was. But now Viking is handling that and is sending us a new one.
Publicado: November 25, 2016
Chuck of Farmington Hills, MI
Fuente: consumeraffairs.com

We at Hickam Communities is a military housing community. When I talked to
We at Hickam Communities is a military housing community. When I talked to the residents on Friday afternoon, the Viking refrigerator was installed Thursday. They are very happy that it worked and everything is working properly. I talked to Kevin, the director of the installation, and we love working with him and his team. He€s very punctual, he understands the needs that we have being a military community. Its amazing. I was also gonna follow up with him and let him know that we didn€t have any issues this weekend with the refrigerator and that everything€s been good. Having the Viking team and Ferguson for the installation has been incredible. We€ve changed the time on the last minute and everybody has been super accommodating. We couldn€t have picked a better installation team and company to get the refrigerator from.
Publicado: January 8, 2020
Ashley of Honolulu, HI
Fuente: consumeraffairs.com

I used to have a Viking range and my mother has a Viking Refrigerator. So,
I used to have a Viking range and my mother has a Viking Refrigerator. So, when I was looking for a refrigerator, I was thinking of Viking and a Sub-Zero. Since Vikings range was excellent and I already had a Sub-Zero before, I tried out Viking and its better than Sub-Zero. I love the lighting and its a beautiful refrigerator. It has superior quality. Also, we€re vegetarians so I€ve got a lot of vegetable in there and it seems to keep my vegetables fresher longer which is better than my last refrigerator. Overall, it€s an excellent refrigerator. Its also good for resell of the house. I love it and I€d buy it again.
Publicado: February 4, 2017
Elizabeth of Frisco, TX
Fuente: consumeraffairs.com

Viking has a good reputation, but weve never used a Viking refrigerator, so
Viking has a good reputation, but weve never used a Viking refrigerator, so we didnt know what to expect. The refrigerator has been better than what we thought, and it was well priced. We went by the brand name, and so far, we havent been disappointed. Weve had our Viking since November 20th of 2018. We purchased the product from a Bellevue Albert Lee office, and they were great to work with. They were very responsive and helped us make the right selections on our appliances in general and the Viking refrigerator in particular. Weve been very pleased with the Viking refrigerator. It meets our needs. I like that it has a really good size freezer and ample compartments. The way the compartments work and the way were able to access and store food products has worked out well for us.
Publicado: March 18, 2019
Jorge of Bainbridge Island, WA
Fuente: consumeraffairs.com

I was going through my documents when I purchased from Viking and I€
I was going through my documents when I purchased from Viking and I€m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it€s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I€m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.
Publicado: August 1, 2021
Emilia of Denville, NJ
Fuente: consumeraffairs.com

I wanted something that would last for a long time. One of my friends has a
I wanted something that would last for a long time. One of my friends has a Viking refrigerator. I just heard about Viking on Sub-Zero and got a good deal, so I bought it. I came upon a place in New York called Appliances Connection and then they delivered and set it up. Our unit has an ionizer and LED lighting. I like its size and it is pretty neat, too. The quality is great. I like it. As long as it lasts, I€d be buying more Viking appliances.
Publicado: December 28, 2018
Justin of Tulsa, OK
Fuente: consumeraffairs.com

We wanted to have a nice Viking refrigerator as we thought it would be bett
We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn€t like about it was that it didn€t have a water dispenser on the inside or the outside but that hasn€t proven to be a big problem. Another issue is that when the ice falls into the bin, it€s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn€t wanna be bothered. But overall, we€re happy with the refrigerator and we don€t have any big deals about it.
Publicado: July 20, 2018
Bill of San Juan Capistrano, CA
Fuente: consumeraffairs.com

Two knobs were transposed on installation of new home. Burners not distribu
Two knobs were transposed on installation of new home. Burners not distributing even flame. Thanksgiving turkey could of been a major disaster had we not been watching. Picture is of turkey being in the oven for less than 5 minutes.
Publicado: January 9, 2018
Christine of Parker, CO
Fuente: consumeraffairs.com

I had some Viking products before and I love their products. I got a refrig
I had some Viking products before and I love their products. I got a refrigerator and its very organized, compressed and is a nice statement in the kitchen. It also seems to be energy efficient because it doesn€t run in a cycle. It runs on and off a lot versus the thing compressing the air. It also maintains the temperature very easily and its quiet. The guys who brought the ref in were extremely careful and good at moving the big and heavy product. But I was offended by my experience with their dealers. They sent out a refrigerator which was boxed and I saw the delivery guys open it in front of my house and it was damaged in the box. They brought it in and they said the damage could be easily fixed by replacing one piece. I told them it was fine, I needed the refrigerator for the holiday. But as I installed the refrigerator, I noticed one packaging slip on the side of it so I removed it and inside the slip was the receipt that a new box had been ordered for this refrigerator. The refrigerator was sold to another family in a nearby suburb and returned by that family because it was damaged. But the dealer sold it to me as a new product.I immediately called the supplier and it was like the girl had been waiting for my call. They knew exactly what was going on and they ordered me another one. The other one came and they said, €Just use this one in the meantime.€ I wasn€t really out a refrigerator for a long period of time, but it was just the idea of them trying to slip this damaged one past me. I would be hesitant in purchasing a high-priced item from this company again even though Im happy with the product itself.
Publicado: January 19, 2018
J. of Il, IL
Fuente: consumeraffairs.com

Our Viking fridge is not very old, but we€ve had multiple things bre
Our Viking fridge is not very old, but we€ve had multiple things break on it. The customer service has not been great and we haven€t gotten things resolved. Our ice machine is broken and we€ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it€s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can€t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should€ve bought a Sub-Zero. We probably would not buy another Viking.
Publicado: February 20, 2019
Holly of Lafayette, CA
Fuente: consumeraffairs.com

I have Viking refrigerator (48 by 84) with a diagnostic of internal leak ma
I have Viking refrigerator (48 by 84) with a diagnostic of internal leak made by authorized expert. Non-repairable. Still under the warranty (12 years sealed system). Viking Service Manager at the distribution center received the experts report on August 29, 2013, but ignored it. After I contacted them on September 23, 2013, they started to interpret the warranty in different ways. Also told me to contact Viking customer service by the phone. I stay without a fridge till now. I had a meeting with the Service Manager. He apologized for the delay (about a month!) and asked to wait again. To show his work he provided me with the email sent by him to the Regional Service Manager and the reply. General idea - lets make her go back and forth while we get Viking on the same page. Then offer her to buy a replacement unit at 6160 + 15% tax, 50% of the actual retail price.
Publicado: September 26, 2013
Victoria of St.-Laurent, QC
Fuente: consumeraffairs.com

I have a large family, I cook a lot and I needed something strong and durab
I have a large family, I cook a lot and I needed something strong and durable. I got the Viking stove and its very powerful. However, I have a problem inserting the racks. I make a cake, slide the racks out and the racks stick and go off the track. They dont slide in and out comfortably. And then, I have a vent above the stove and I have glass in the back of the stove instead of stainless steel. My husband pushed the stove too close to the glass so the first time I used the oven, the glass exploded. Also, its very busy to keep the top clean because it doesn€t have sealed burners. It has grates that I have to take in and out and steel wool in between every little crevice there on the top. I have adult sons that are slobs when it comes to cleaning so it€s an extra effort for me to keep this range clean on the top. I would have looked at something different and paid $1,000 extra and gotten a sealed burner. But I got what I got and I use S.O.S Steel Wool to keep the top clean every day. Otherwise, the stove is terrific and I like it.
Publicado: April 28, 2017
Mary of Coppell, TX
Fuente: consumeraffairs.com

I wont go into detail about the problems with the 2012 range, suffice to sa
I wont go into detail about the problems with the 2012 range, suffice to say Viking replaced it with a new model, 2017. This induction range is a dream. I love it. The oven preheats silently in less than 10 minutes, it holds a even temperature. The cooktop burners are responsive and they all work! No loud humming. The new range seems like an ongoing miracle in my kitchen. So happy with all aspects of it... and it is beautiful!
Publicado: February 13, 2018
Margaret of Fritz Creek, AK
Fuente: consumeraffairs.com

Our last refrigerator didnt last very long. It was off square and Viking de
Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.
Publicado: November 3, 2021
Jennifer of Adkins, TX
Fuente: consumeraffairs.com

I purchased 27 Viking €professional€ double wall ovens to rep
I purchased 27 Viking €professional€ double wall ovens to replace old GE model in November 2010. I used them successfully to cook Thanksgiving dinner (I dont use an oven very much!). In 2011 around September, I cooked something that gave off a lot of steam and fogged up the analog clock which stopped. Reset it a few days later and it was fine. In January 2012, I roasted some wild mushrooms. The moisture from the mushroom stopped the clock again and I realized at that time it has also stopped the other timing controls. This time the controls stayed broken. I called Viking and I was told the ovens were out of warranty. I called for service and was advised to turn off the circuit breaker which may reset the controls. That didnt work. I called back and the operator was very surprised that Viking didnt €step up€ and pay for the repair (they quoted $200 or so to send someone out). I called Viking back to ask again but couldnt reach anyone so I left a message. Then I emailed their customer support. I received a response that they would fix the controls for FREE. But after numerous emails and calls to Karen ** (senior customer support representative: **), I am still waiting. I will never purchase another Viking product! I love my Wolf exhaust fan and my Miele dishwasher and my very old Chambers gas cook top (I will never replace it).
Publicado: March 4, 2012
Laura of Cos Cob, CT
Fuente: consumeraffairs.com

Weve had Viking before so we decided we want to have Viking again when we m
Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.
Publicado: October 6, 2016
Bruce of Grand Island, NE
Fuente: consumeraffairs.com

My Viking double drawer under counter refrigerator is fantastic. The unit i
My Viking double drawer under counter refrigerator is fantastic. The unit itself feels of super strength quality. The temperature is always spot on even with the abuse of my 4 children going in and out for drinks. We love the LED interior lighting and heavy duty door rails on the drawers. We also love our Viking dishwasher. It is very quiet and has a spotless wash. Viking truly the heart of our kitchen. Thank you!
Publicado: June 5, 2019
Claudia of 33040, FL
Fuente: consumeraffairs.com

We purchased a free standing Viking Professional Range for our kitchen remo
We purchased a free standing Viking Professional Range for our kitchen remodel. After a couple of years the griddle went on one night by itself and started a fire in our kitchen at 3am. Needless to say this was a harrowing experience. We had to have our entire kitchen and living room cleaned and repainted. The response from Viking was to send out a repair guy and change the control. Viking offered nothing for the cost of the fire damage and pushed back on helping out with even providing a new griddle cutting board.A couple of weeks ago the replacement switch went off by itself in the middle of the night again. Causing a second fire in our kitchen at 1:30am. We have contacted Viking and they offered to send out a repair company to replace the control again. We want this range removed from our home. This Viking Range is dangerous. There is a national recall on these. Look out for their expensive junk.Viking was bought by Middleby a few years ago. Since then the products are truly not worth it. They are cheaped out cost contained products at a high price. They put some stainless steel fronts with nice logos and call it professional. It is very poorly made unreliable sparkly stuff. Run from this place. Dont walk. Buy a Wolf or a Samsung not this junk....
Publicado: December 29, 2021
Christine of Encinitas, CA
Fuente: consumeraffairs.com

Viking Ranges was one of the higher-end ranges in the store where we bought
Viking Ranges was one of the higher-end ranges in the store where we bought it. Having the same size burners on all four on top was attractive to us and the ability to clean up the top compared to some of the other ones. It didnt take long to install the range but we had problems with it for almost two months. The stove wouldnt light on the first try and it took several tries for it to light. We had a technician in. He had to come back four times before he was finally able to figure out what was wrong with it. It was easy enough to get the reps. They come and do it, and think they had it fixed. Wed call them back and then, it would take them a week to come back but they were good to deal with. Were generally happy. The broiler is amazing in it.
Publicado: March 30, 2021
Greg of Calgary, AB
Fuente: consumeraffairs.com

Our Viking refrigerator stopped working. Then the oven that we chose worked
Our Viking refrigerator stopped working. Then the oven that we chose worked for a month and stopped working, too. We had technicians coming back and forth with new parts for three times, but it never worked. And it took a while, from February until October, until Viking decided to give us a new one. We have a new oven now and its working. The refrigerator is also working now, so Im happy. But I was three weeks without it and it was a nightmare. The delivery of the part took forever and I didnt know what was causing the delay, especially with something so important like a refrigerator. When I was talking with the company that Viking recommended me to call, they said that we had to wait, that the delay was not on them, and that it was Viking that was taking forever to deliver the part. We also have an issue with the dishwasher. It€s not working properly because it€s not drying the dishes. But I haven€t called and made a complain about it because the repair took so long with the oven and the refrigerator. So our Viking experience hasn€t been good at all. It was frustrating and more than challenging. We thought we had the best appliances when we got Viking. But my husband and I were talking and we said that if we move, Viking would not be the brand we€re gonna choose.
Publicado: October 21, 2018
Karina of Coral Springs, FL
Fuente: consumeraffairs.com

When we first took delivery of our Viking stove (double oven, 4 burners and
When we first took delivery of our Viking stove (double oven, 4 burners and grill) the larger of the two ovens didnt work and the computer motherboard had to be replaced. The company servicing it was great so the impact was minimal. Within the first few months, the black finish on the grease trough, although never used, started to peel, exposing the shiny metal underneath. Since it is so visible on top of the stove, I reached out to Brigade (the new name for Viking in Canada) for a replacement part, under warranty. After much waiting on hold, and back and forth emails, they agreed to send the replacement part.I waited five months only to find out that the order was never placed and a new company has taken over their parts distribution. They have informed me that since my warranty has now expired, they will SELL me the part at a discount. How nice! This stove, which looks beautiful, was meant to be a once in a lifetime purchase. Not only is it showing early signs that it wont stand up to normal use, the lack of customer service is disheartening! I wish I loved my stove but I dont and would not recommend a Viking/Brigade due to the poor customer service.
Publicado: December 3, 2015
Joanne of White Rock, BC
Fuente: consumeraffairs.com

After multiple service calls to repair/replaced the igniters on our Viking
After multiple service calls to repair/replaced the igniters on our Viking Professional Range, we now keep a fire starter on the range top to ignite the burners. Two local service companies will not warranty either the Viking igniters or their repair/replacement because igniter parts are consistently defective if they are even available from Viking Parts. Viking Ranges will not return our calls. Nice range with chronically defective parts that are impossible to repair/replace. After more than $1,700 in igniter repair/replacement, dont expect to light my stove without a fire stick. Remember, most Viking sales people are painfully aware of the problem but totally avoid the issue before you purchase the range.
Publicado: November 10, 2015
David of Littleton, CO
Fuente: consumeraffairs.com

We remodeled our kitchen eight years ago. We were so excited that our new k
We remodeled our kitchen eight years ago. We were so excited that our new kitchen was going to be an all Viking Professional kitchen, seven appliances. Unfortunately, our excitement was short lived. We began having issues, first, with our range. After several years of dealing with the oven we finally got those issues resolved. The refrigerator is just not well made. The crisping drawer has lost its plastic windows. The plastic butter keepers on the door have broken also. But we have had to have the ice maker repaired continually. Currently, the water dispenser and ice bucket have broken again. We had our repairman find out how much it will cost to replace them. Its going to cost $1,600 to replace the parts. So we have decided not to put any more money into repairing this refrigerator since we could have bought a brand new one with the money we have already spent on repairs on this one. We also have a Viking Professional three zone wine refrigerator. The fans for the different zones continue to break. We are currently waiting on two fans because two zones fans are broken. In fact, this time one fan broke and we ordered the fan. When it arrived it had broken in the mail. In the meantime another fan has broken. So we are currently waiting on two new whole fan units. Our Viking Professional dishwashers bottom rack only has one wheel because the others have broken. On the top rack there are folding panels on the sides that have broken so many times that we have just zip tied them on. And the door on the soap dispenser has broken off. I realize our appliances are eight years old but we have had problems with them from the very beginning. I also realize Viking is under new ownership. But, unfortunately, Ive lost my faith in the brand.
Publicado: July 7, 2019
Edy of Clifton, VA
Fuente: consumeraffairs.com

I have a stove for 4 months and they refuse to give me a new one after thei
I have a stove for 4 months and they refuse to give me a new one after their own service provider said it could blow up! Not worth the $4k I paid. Horrible service. I cannot use stove as it could blow up.
Publicado: June 21, 2013
Donna of Stafford, CT
Fuente: consumeraffairs.com

Ive only had my Viking range hooked up for three weeks and its as expected
Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.
Publicado: November 27, 2017
B. of Mo, MO
Fuente: consumeraffairs.com

These appliances cost us a lot of money€ But the worst part is they
These appliances cost us a lot of money€ But the worst part is they cost us thousands in repairs. The 48 inch frig leaked and ruined my floors and walls and the stove has caught on fire and we have also replaced several parts. You cant get service on them and there is no customer service. Dont buy or even get one of these for free. They are awful!
Publicado: July 15, 2015
Cathy of Lakebay, WA
Fuente: consumeraffairs.com

When we went to shop for appliances, the first time we saw the model from V
When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.
Publicado: August 11, 2016
M. of Ky, KY
Fuente: consumeraffairs.com

I like my Viking refrigerator, and its style. It fits my needs with all the
I like my Viking refrigerator, and its style. It fits my needs with all the drawers it has. I like that the freezer doesn€t dry things out and there€s never a freezer burn. When I put something in it, it does not taste like the refrigerator. Also, the ice never tastes funny. I don€t care how old the ice is. It€s perfect. Those are the important things. However, the drawers were cracked. I had a bottle of soda explode in it, and it flows on the top shelf. It€s leaking, and there are only two of us living in the house so it€s not from overuse or abuse. The repairmen have been coming out fixing everything, and the drawers are now fixed and the leak is gone. When we have a problem, we call the dealer and they send someone out, and now they escalated it so someone from Viking comes out. They€re responsive.
Publicado: August 3, 2016
Barbara of Covington, LA
Fuente: consumeraffairs.com

I like the reputation of Viking. I purchased a refrigerator-freezer from th
I like the reputation of Viking. I purchased a refrigerator-freezer from them but then it came without the leveling package at the bottom. Furthermore, it doesnt make ice and it makes a weird €boing€ noise when I open the freezer door. Also, the door on the freezer got scratched when the men came to put my cabinets in. That€s being replaced under the 90-day cosmetic warranty. But in the meantime, I asked them to put the grill on the front of the refrigerator down at the bottom. However, the guy who was installing the cabinet said that he couldnt because my leveling package isnt there. Their techs are coming out to put it in, and that€s gonna be quite an ordeal €cause it€s gonna take three men to stand it on its side and put it the leveling package. Also, Im not happy with this issue because I€m gonna have to sign a waiver telling them I won€t sue them if my floor gets damaged.Furthermore, the people who are dealing with the warranty issue regarding the door and the leveling package kept asking me who delivered my refrigerator. So, the people who delivered it to me knew that the leveling package wasnt there and didnt say a word to me. I wouldnt have known had I not had cabinets built around the refrigerator. Nevertheless, the refrigerator-freezer works very well, except with not making ice.
Publicado: September 9, 2018
Cheri of St Pete Beach, FL
Fuente: consumeraffairs.com

I went to the store and looked at all the different refrigerator models. I
I went to the store and looked at all the different refrigerator models. I was doing a kitchen remodel and I was going for a certain kind of look. I was looking at the GE Café and the KitchenAid that had the kinda industrial handles. I didn€t find Viking Refrigerators until my second or third trip. The thing that basically made me go to the Viking was that it had the handles that match my GE Café double oven. It looks very similar. Also, I was going back and forth between the French door and the side by side. But when I finally decided on the French door, and that was a whole process, the thing that drove me away from the GE and the KitchenAid was the inside design. I liked Vikings inside design the best.Some of the situations on the others were, when the door was open, you couldn€t open the vegetable drawer all the way unless you really, really open the door wide. Sometimes, the French door even blocks the drawers from opening. Another issue was that a lot of times, the shelves had an enter too at the back so things would fall down the back. I didn€t like the fact that it€s like if I put something on the shelf and if it€s small enough, it€s gonna end up falling down at the back of the refrigerator and I really didn€t want that hassle. But the bottom line is I like the look. The quality in terms of not having maintenance issues was good.
Publicado: January 18, 2019
Pegge of Encino, CA
Fuente: consumeraffairs.com

Im very happy with the quality of my Viking range. I like the commercial st
Im very happy with the quality of my Viking range. I like the commercial style and the extra burners as far as the range is concerned. Everythings been good with their representatives. When I thought I had an issue, they were Johnny-on-the-spot trying to get it resolved.
Publicado: November 18, 2021
Mark of Orange Beach, AL
Fuente: consumeraffairs.com

We purchased our Viking 30 4 burner range in 2006 and have had to replace t
We purchased our Viking 30 4 burner range in 2006 and have had to replace the spark ignition module three times in that period. It is a $180 part, and though it is easy to replace, it always results in a minimum service charge of $110 for the first hour. Adding it all up, thats nearly $600 in failed spark modules, adding significantly to the cost of an already-expensive oven range, but the worst thing is it is unreliable. You never know if it will fail the day before Thanksgiving or some other big event.
Publicado: April 10, 2019
William of Berkeley, CA
Fuente: consumeraffairs.com

I bought a Viking range 2 yrs. ago. Since then I have had nothing but troub
I bought a Viking range 2 yrs. ago. Since then I have had nothing but trouble. In short, the mainboard, fan, burner and controls gone bad TWICE. Upon contacting Viking and texting with support person - Deneen, I was promised someone would call to discuss my issues the same day. Its been over a week - no call. This range is obviously a lemon. $2400 is too much to repair a 2 yr old range.
Publicado: April 18, 2020
Eliz of Hilliard, OH
Fuente: consumeraffairs.com

Two year old oven breaks down 3-4 times - We purchased their top of the lin
Two year old oven breaks down 3-4 times - We purchased their top of the line double oven range. Within two years one of the ovens has stopped working. Viking has sent out two companies to fix the issue, but one has refused to take on any more Viking range service calls because they cannot obtain parts from Viking. Thanksgiving was very disappointing because Viking was unable to supply the service company with parts even though the service call was place in September. We were told that Viking was doing inventory; therefore, was unable to send out the parts. After contacting Viking, the person I spoke with stated that the service company should not be sharing the information with me. It is now December 4 and still the parts have not been shipped to the service company. Yes, Viking has beautiful appliances, but they are not dependable. We will never buy another Viking product again.
Publicado: December 4, 2017
Caesar of Diamond Bar, CA
Fuente: consumeraffairs.com

Viking went well with the house I was remodeling. We replaced a pretty old
Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don€t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, €Typically, bring a small van cause you cant get up of my drive way.€ The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, €Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn€t pick it up in the next two days, they were gonna start charging me for storage.€ They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn€t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.
Publicado: April 4, 2017
D. of Wa, WA
Fuente: consumeraffairs.com

My wife wanted to get matching appliances in our new kitchen, so we got Vik
My wife wanted to get matching appliances in our new kitchen, so we got Viking Refrigerator to match with our French door oven. I like the control panel on the inside of the door of the refrigerator with the display, temperatures, and the different controls. Pacific Sales was my dealer and they were very friendly and helpful. Overall, the experience has been good. However, I was a bit disappointed with the issue of the refrigerator and it happened after a year, so it was just out of warranty. Before the Christmas break, I opened the fridge one morning and noticed it was warm. It continued to get warm and got up to about 65 in the fridge and well above freezing in the freezer. I placed a service call with a local company Pacific Sales recommended. They told me to reset the power. It didn€t really make any difference that day, then the next day, I checked again and noticed the fridge was working. I kept my eye on it and its been working ever since.
Publicado: January 5, 2017
Tyler of Odessa, FL
Fuente: consumeraffairs.com

Before, I was so excited to have Viking. Ive known the brand for a long tim
Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we€ve had and we€ve owned 40 refrigerators because we move a lot and we€ve owned a lot of homes. I€m also not happy with the design of the ice machine in the bottom. The sensor bar doesn€t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they€ve fallen. I shouldn€t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.
Publicado: February 10, 2019
Lisa of Auburndale, FL
Fuente: consumeraffairs.com

Weve had Viking in the past and the Viking refrigerator was in the house wh
Weve had Viking in the past and the Viking refrigerator was in the house when we bought it. It was a new Viking, so we registered it. Its probably the model that was chosen, but to not be able to have water in the door is difficult. When I open the door and want to pull out that longer middle drawer, I cant without opening both doors. And if I want to pull out the right side drawer, I cant do that either without opening the door. Theres nothing I can do about the shelving or the way the drawers is pulled out. So, it isnt really all that convenient. We cook all the time and its difficult to arrange the refrigerator. A Sub-Zero is a better refrigerator for us.Also, were used to having a gas range, so Im not familiar with having electric. The rangetop doesn€t heat quickly and when I turn it off, it doesn€t turn off quickly either. So, its really a challenge to get it figured out on how long do I cook something. And the oven, too. It€s not calibrated properly. So what I normally would cook in 20 minutes takes closer to 30 minutes. I would not recommend Viking to a friend. The dishwasher is the same thing. Those are expensive appliances and I am not that thrilled with any of them.
Publicado: April 25, 2017
H. of Az, AZ
Fuente: consumeraffairs.com

I liked Vikings reputation with the stoves, and form and fit. However, Im d
I liked Vikings reputation with the stoves, and form and fit. However, Im disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they havent been able to solve the problem. They said we have to live with the icing issue. Thats by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, its significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.For instance, for a long time it was loud enough that even the service person said, €Yes, that sounds like a failed bearing on the compressor fan.€ And they came out and replaced that compressor fan. So they did that service. The original fan certainly had more of an issue. But the replacement fan is still significantly louder than the fridge that we had beforehand. If I could do it again, I wouldnt buy Viking.
Publicado: November 13, 2021
Chris of Wayland, MA
Fuente: consumeraffairs.com

The Viking Range makes me feel like a Master Chef... In 30 years and many g
The Viking Range makes me feel like a Master Chef... In 30 years and many gas ranges, this is the best range we have ever had. We had a minor service problem with our grill and gas broiler which was immediately taken care of without charge. The service department was by far the best Ive dealt with in my experiences with other companies. We are going to be moving soon and I will get another Viking - The Best Gas Range Ever!!!
Publicado: June 2, 2015
Eileen of Falls Church, VA
Fuente: consumeraffairs.com

I purchased a Professional Series Viking Range this past summer. Used it ve
I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.
Publicado: December 23, 2014
ayse of Kailua, HI
Fuente: consumeraffairs.com

I am extremely frustrated with my viking appliances. We saved a long time t
I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Cant bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and cant use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.Now it is Thanksgiving again and I cant use my brand new stove and have to go rent one because my Stove is not working again. The repairman informed me that the part had to be back ordered. Are they Kidding!! With a company their size and how expensive their unusable appliances are, you would think they would have a little replacement part that they could fed-ex the next day especially when they know it is close to a holiday, especially Thanksgiving.The microwave didnt work either and had to be replaced and it still doesnt work, it continually kicks a breaker. We have lived in our house 20 years and never had a breaker problem with our old microwave. Also the knobs on the front of the stove are a fire hazard, if someone even brushes up against them they will turn on. Afraid for the kids.. I would like to take my overly expensive VIKING APPLIANCES that are nothing but junk straight to the city dump. I would NEVER purchase anything that is VIKING again!
Publicado: November 23, 2015
Delores of Bakersfield, CA
Fuente: consumeraffairs.com

We had trouble with the hinges a month or so ago. They came out and replace
We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.
Publicado: January 29, 2021
Jason of Anniston, AL
Fuente: consumeraffairs.com

I love Viking but the range that I got have been serviced already because o
I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn€t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren€t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.
Publicado: January 23, 2018
Brad of Burton, TX
Fuente: consumeraffairs.com

After reading some of the reviews, I guess Ive gotten off easy with my full
After reading some of the reviews, I guess Ive gotten off easy with my fully Viking stocked kitchen, but nevertheless I feel compelled to add to the pile of one star ratings. Granted my Viking appliances are 10 years old, but having had GE and KitchenAid appliances, which last 20 years, my expectations are that if Viking is going to charge THAT much money for an oven, or a dishwasher, then itll last even longer than the other brands. We had a years worth of trouble with our oven burning everything before it finally exploded (literally). After 2 months Viking finally sent the right part. Oh, but they told the repairman to bend the piece to make it fit; even the repair man was incredulous.Now we have been waiting 4 weeks for a part for our dishwasher. I called the day it was due in (today), and nope, not ready. Itll be another 2-3 weeks. Its back ordered. Who is making these parts? Elves that work only by the light of the moon?! Viking: Figure this out. Figure out how to make better appliances (Many, many of your competitors have already figured this out. Its not rocket science). And then, figure out how to get your parts faster. Your turnaround time takes me back to the 1860s. Its absurd. Thankfully we didnt buy these appliances, the previous owners did. But I cannot wait to replace them. My plan is to take all 4 Viking appliances to Burning Man and set them on fire.
Publicado: March 9, 2016
Rebecca of Portland, OR
Fuente: consumeraffairs.com

My wife uses our Viking range most of the time. The quality is excellent. F
My wife uses our Viking range most of the time. The quality is excellent. For the last couple of months, the installation was incorrect but we were happy with the qualities and everything has looked professional. We have no issues at all so far.
Publicado: October 27, 2016
Bang of Fountain Valley, CA
Fuente: consumeraffairs.com

Eight years ago, we remodeled our kitchen and purchased four Viking applian
Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.Approximately 3 months ago the lettering and numbering on the oven control panels began to come off. I contacted Viking regarding this issue and was informed that I would need to purchase new control panels at a cost of over $100 each plus the cost of installation. Not only is the problem disappointing, Im even more disappointed in the complete lack of customer care or support demonstrated by Viking. I was unable to speak directly to a Viking customer support representative, instead was directed to a regional supplier who was less than engaged or helpful. The Viking call center is a maze of transfers and the corporate office phone number listed on the web site is simply a number that directs you to the same maze of transfers and select-an-options. Viking manufactures a good product and should stand behind it with stellar customer service and support. Numbers/letters rubbing off on a product meant to last a life-time is unacceptable and Viking should be willing to rectify the problem with minimal inconvenience and cost to their customer.I suggest Viking review the customer service/support policies of other high-end home product manufacturers and implement some of their strategies. In particular I mention Kohler. We are also experiencing a minor issue with a faucet we purchased during our kitchen renovation. Upon contacting Kohler, I spoke directly to a representative who immediately placed the order for the replacement part. It is being shipped directly to me at no charge. Companies who market themselves as offering high-quality products to discriminating customers should stand behind their products no matter how large or small the issue may be.
Publicado: August 30, 2014
beverly of Davidsonville, MD
Fuente: consumeraffairs.com

I bought a house and a Viking range was already selected by the builder. So
I bought a house and a Viking range was already selected by the builder. So far, I already had to call out the technicians because some of the rings did not ignite properly with the spark. It seems the igniter is extremely fussy about the distance of the conductor the spark starts from to either the inner circle where the gas comes out of or the outer circle, which is to stop the food dropping down into your stove. They are two pieces of metal and if its too close to either one of them, then the spark does not travel enough distance in the air to actually ignite the gas. Basically, you cant switch on the gas using that igniter. Its a bit of a pain in the neck. When it stops igniting, you have to go and try and work out if it is too close to the inside or to the outside. You try and bend the thing. It would be really good if they had a bit of a more reliable electronic ignition for the rangetop.I also got the microwave, the refrigerator, and the dishwasher. The refrigerator came with a dent in the door while the dishwasher has some sort of plastic piece that is hanging down from the door. The door that you open to the dishwasher is hanging there. I dont know whether it wasnt installed properly. Ive looked in the installation manual and it doesnt tell you what to do about what that is or where it should connect. The other thing about the dishwasher is its a little on the noisy side. We had a Bosch 800 series before that and that was near silent. We had Miele before that and that sorta cleaned better than the Viking one does. The microwave has a bit of a strange design. Its one of those drawer microwaves so you€re below the waist level. Its not very easy to see what buttons to press. The most common thing you want to be able to do is to be able to open the microwave drawer but its really hard. With every single button, theres no way to feel without getting down, bending, and looking for where the open button is. Its not in an obvious place. Its doesnt stick out at all and you cant do it by touch.Bizarrely, there is a separate open button and a close button. Why on earth do you need that? They could have just had a double-sized button that combined both. You might actually have a chance of pressing it without going searching for it. There is a bit of a usability problem. In order to open or close the microwave, you have to locate these tiny buttons that are the same size as all of the other buttons. And theyre right in the middle of the touchpad so its not something you can find without looking.
Publicado: October 13, 2020
Mark of Millburn, NJ
Fuente: consumeraffairs.com

I was doing research and my sister had a Viking range, and then I started l
I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.
Publicado: October 18, 2016
Augustin of Vancouver, WA
Fuente: consumeraffairs.com

My wife and I have always wanted a professional level range. We considered
My wife and I have always wanted a professional level range. We considered Viking to be the best, especially for $5,000. Now were totally disillusioned!! First our dealer tried to fix the problems. When they couldnt, they turned us over to Viking and wouldnt come work on the range any more. Viking through their rep in Milwaukee visited us a couple of times and then stopped responding. The igniters have been replaced at least four times. One or more of them continues to fire for some seconds or minutes when turning on any burner. If the oven doesnt light on the first ignite youd better be right there to turn off the oven because on the second ignite the oven will blow up! Viking doesnt care. How they keep their reputation after reading all of the customer comments is beyond me. Id give them zero stars if it were possible. All we can say at this point is----STAY AWAY FROM VIKING!!!!!!
Publicado: September 10, 2014
Mark of Fond Du Lac, WI
Fuente: consumeraffairs.com

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