I purchased my 2018 Ford F150 FX4 Off Road in August 2018. Since then I have received 2 recall notices. The ten speed transmission constantly shifting on the slightest incline and 3x in the last month, the engine revved up on it own traveling at a speed of < 10 mph. Im not sure what is causing this problem but Im sure if I take it in, Ill be told they cant duplicate it. Ill wait and see what happens.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

I have a 1999 Ford F-250 SD V10 Automatic 4x4. Last night after parking the truck in my driveway it burst into flames and burned the entire truck. Luckily my 14 year old son was able to get away when things went from bad to worse. Now I read this is a known problem Ford knows about. After owning Ford cars and trucks all my life I have had enough. I lost all the tools I had in the truck and much more. Thank God I only got minor burns. And my son was not hurt.

I have a 1999 Ford crown Victoria with only 50000 miles, and was charged over 800 to fix a 100 part in the air conditioning because the dash had to be pulled out at a Ford dealer. How can I obtain any money from Ford for this outrage.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

I purchased a 2012 Ford Certified Pre-Owned Focus in August of 2015. The car had just over 22,000 miles. It was in exceptionally good condition and appeared to be well cared for. I was very reluctant to buy a Ford product because I had a terrible experience with Ford 15+ years ago. I planned to purchase a Chevy Cruze when a friend told me to reconsider Ford and look at a Focus. I visited a Ford dealer and compared the Focus to the Cruze. They were pretty comparable across the board. My daughter pushed for the Focus. We drove a Focus and talked to a couple different dealers quite a bit. I remained skeptical. The dealer convinced us to buy a Certified Focus because it came with an extended the bumper to bumper warranty for 12 months/12,0000 miles and a powertrain warranty extension to 7 years/100,000 miles. The warranty convinced me to give Ford a second chance. My daughter really likes her car and has no real complaints so far.Last week, the car came due for the first oil change. I told her to take it to the Ford Dealer and also let them know that the transmission was not shifting correctly as well as the vents in the rear deck were disintegrating. If you touch them and they literally turn to dust. The dealer told her that the transmission was part of a recall and that she would need to make an appointment to have it reprogrammed. The rear deck was not covered under warranty. I called the dealer back and spoke to the service dept letting them know the car is Ford Certified and that it should be covered under the extended bumper to bumper coverage. The service writer told me that the 12 Month/12,000 mile warranty expires on 8/8/2016, however, Ford CPO is a limited warranty that covers selected parts. They also clarified that Ford CPO does NOT extend the bumper to bumper warranty. It is a limited warranty. There is a specific list of items that are covered. The Ford warranty also has a $100 deductible. That was news to me. I had purchased vehicles certified by other manufacturers and never had a deductible or been told that the bumper to bumper portion has a limited list of repairs. The Ford sales people made it sound the same as other CPO programs.I decided to call Ford Motor Company to verify what I was told. Prior to calling I did some research into the issues we reported with our Focus. Apparently both issues are known problems with Focus sedans. Ford issued a Technical Service Bulletin documenting the rear deck problem and provided instructions for dealers how to perform the repair. The transmission was recalled as we were told. Seems pretty straight forward so far.I called Ford and spoke to Amanda. I told her about the Ford Focus Owners website where there are many complaints about the rear deck dissolving into powder and provided the TSB number that documents the problem. Amanda kept informing me that she was not aware of the issue and kept trying to refer me back to the dealer. I went round and round with her. She seemed quick with the phrases: I am not aware of the issue, I do not have access to that information, I am not able to diagnose the problem over the phone. She was clearly trying to get me off the phone. I was not asking her for a diagnosis. I informed her that a Ford dealer already did the diagnosis. I told her I wanted to know if the warranty covers replacement of the failed parts. The car at this point had 28,000 miles and should not be dissolving into dust. She said that she had conflicting information about coverage. One document said the repair should be covered, the other said it was not. She said she would call me back after doing some research. I never received a callback.I waited a few days and contacted Ford Motor Company again. I spoke to Nick this time. Nick said that there was no record of my previous call. I was not surprised. I had to start over and tell him the whole story. I went round and round again. It was nearly a repeat conversation. Nick like Amanda insisted that he could not diagnose the car over the phone. I was starting to get angry because I clearly was NOT asking for a diagnosis. I asked again and again if the part identified in the TSB failed, does the Ford CPO warranty cover the repair? Seemed pretty clear to me, but he kept trying to make the issue about the diagnosis and again kept repeating that he could not diagnose the issue over the phone and that I needed to go to a Ford dealer. I bet he said I dont have access to that information or some variant of it at least 10+ times. We continued to go round and round. Finally I decided to go in a different direction and ask what parts of the rear deck are covered by Ford CPO. Progress at last. The answer was there are 2 part numbers. One was covered, one was not. The part that is known to fail, is documented as failing repeatedly by Ford, and has a Ford TSB issued for the repair IS NOT COVERED by warranty. The other part number that doesnt have any issues is covered by the warranty.If you are considering a Ford CPO used car, do your homework. Fords warranty is NOT like other CPO programs on the market. Ford limits what they cover and also requires you to pay a deductible. They do a good job with marketing to create the impression that their program is valuable. Dont be fooled! I should have verified Ford CPO against the GM CPO on the Chevy Cruise. It was my own fault for trusting them and not reading before we purchased the Focus. My 19 year old daughter now understands why I was so reluctant to buy Ford. The way Ford representatives handled my call both times was extremely frustrating. I will avoid the Ford CPO program in the future and suggest any reader do the same. We tried 3 times through the dealership and twice with Ford. We received the message and wanted to share it with people.

I dont understand about how ford treats people that buy their car and just looks over it and dont do anything my self and have to fix things and on warranty. I dont understand why they treated me so bad and that people get stuck with a bill that your vehicles do work right and the transmission on my vehicles and you just dont care and your product make me not believe in you and hurts that I have family that works for Ford Motor Company and my father retired from your company.I am very upset and dont understand why you just make a vehicle and stand by your vehicles and your not and only out for your self and not for myself and other customers that buy vehicles from you and your gonna hurt so many. And this is not a good thing for you and I am not threatening you I am just voicing point on my vehicles that I have bought from Ford Motor Company. I dont know why you do this to your customers and also myself and the review people use will get back to you and you see what going on and hopefully you will stand by your vehicle and understand why your vehicle are hurting other and take care of the problems with your transmission and other things that go wrong with your vehicles. And show what things that you do to have to take off work and miss a day a work and not get paid and struggles with your vehicle and my as too. I will keep up the reviews.

Ive had 2 vehicles now that have had this problem, 2014 Escape & my new 2015 Explorer. With both vehicles the leather gets a dark color on the seat backs not the seats themselves. Ive been told numerous times Ford warranty wont cover it because they dont classify this as a defect. They tell me its a fabric transfer. How can it be a fabric transfer when I wear white most of the time because I live in Florida? So today I get a reply from Pauline in the Ford customer service department stating Ford will not do anything to fix this problem. I know Im not the only Ford owner with this problem. So Ive invested $200 on specially made seat covers for the explorer because of the airbags. Needless to say this is my last investment in a Ford product. Im just plain tired of arguing with a brick wall. The dealership had one of their people put shoe polish on as a temporary fix. REALLY!?! Id like to hear if any other Ford owners have had this same problem. Feel free to email me: **. I know Im not crazy, that this is a problem Ford just doesnt want to fix. Everything else is great with the vehicle, performance & handling are everything I expected. Its a great vehicle except for this stone color leather interior.

I have a 2011 Mercury Milan that has a power steering assist fault and has stopped working. It starting happening in the summer of 2016 and would reset after turning the car off and then back on. It now has a message on the dashboard and says Power Steering Assist Fault and Advance Service Track. I researched and Ford has a recall on the same make, model and year but Ford says that my VIN number is not on the recall even my car is doing the same, exact thing and the power steering has failed. They are trying to charge me the diagnostic fee and refuse to fix my car even though there is a recall on this make, model and year. I need someones assistance! This is a danger to me and my family while driving. I do not have the funds to fix the vehicle. The part alone is $1,200 plus the labor. Ford Motor Company should be ashamed of themselves. Many other individuals have gotten in accidents because of this problem. They have totaled their vehicles and gotten hurt. Why cant Ford do the right thing and fix my vehicle? I am using all resources to announce this problem. I am so outraged and disappointed in Ford Motor Company. I am putting it out there to everyone not to ever buy a Ford and how they do not care about the lives and families who own their vehicle, and all of the recalls that they have on many different Ford vehicles. How can you have a recall on a vehicle and say that my VIN is not under the recall when it has the same, exact problem?? It is disgusting that this company can get away with this!!

I tell everyone I know to stay as far away from Ford as possible! They are liars and they will do everything and anything to ruin people. They will ruin your credit over $44.00 instead of contacting the customer. They tell you they didn�€�t have your phone number to contact you even though you have proof that you received a call and spoke with someone 2 weeks earlier. They are out to ruin people!!!

Dont purchase a Ford Vehicle. The transmission will most likely die on you early on. I cannot tell you how upset I am for the purchase of my Ford. I have to say a prayer each and every time I am driving this car, in particular, if you are driving the vehicle up a grade. The odometer on my car is only 25977 miles. A LEMON in every sense!

I purchased my Ford F450 Platinum (6.7 diesel fuel system) new. I have had this truck serviced at great expense since it was new and usually ahead of schedule. If ford service said it needed something I did it. If Ford service said it might need something I did it. I am now at 87k miles and had my High Pressure Fuel system go out. Ford dealer is telling me 10K dollars. Telling me I have purchased bad fuel but when they took a fuel sample there was no water in the fuel. So now Ford wont stand good for their product, the insurance probably wont pay for it because there is no evidence of contamination, and that leaves one option. I am going to be out 10K dollars. Not to mention at a time I am retiring from the military. Just plain sad. I am through with Ford.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

I purchased a New 2017 F250 Lariat in June of 2017. IT IS A LEMON! I went through 5 trips for repairs with no success. The vehicle drifts to the right among other things. I went through arbitration with the BBB. This was forced do to signing an agreement to arbitrate when I bought the truck. The arbitrator found the truck to be unsafe but allowed Ford one more chance to repair (another month) with the same results, UNSAFE. I was then awarded a buy back. With a substantial cost for 6200 miles accumulated. It has been nearly a month and Fords repurchase department is not responding, I am told any day now. Thirteen months of living with a $70,000 lemon and Ford acts like it is my fault. WARNING WARNING. Stay away from FORD. They dont care after they get your money.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

I took my 2011 Ford Fusion in for a recall. Headed home on interstate 95 and the transmission starts slipping. My transmission wasnt slipping when I took the car in for the recall. What do you think? I am very disappointed.

I brought my 2001 Taurus wagon in to have snow tires installed on Nov. 23, 2011 and the mechanic said that I had a cracked left front coil spring but that it was part of a recall, so it wouldnt cost anything to replace. I scheduled an appointment and was told the offer expired on Sept. 29, 2011, which is 10 years from the purchase date of the vehicle. I called Ford to find out why they never told me of this and they claim they sent out notices, which they didnt, at least not to me. Im the only owner of the vehicle and live at the same address as I did when vehicle was purchased. Ford wouldnt budge on this. I also noticed I had a suspension/strut service done in Oct. 2005. Shouldnt the dealer have noticed the recall or service bulletin at that time? This is my last Ford, thats for sure. Its gonna cost me between $700 and $1,000 to repair. Im also selling all my Ford stock.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?

2013 E-150 van, 104000 miles -- Number 7 plug blew out. Took to dealer and a week later was fixed. I was told when I picked up the vehicle that the number 7 plug blew and 2 others were about to do the same. Original plugs from factory. $600 later and ready to trade in for Chevy before this happens again.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

Ford refused to fully fix a recall that they issued and the damage it caused. It took over 6 weeks to get the parts in to fix the Ford Fiesta door locks. They had the car an excessive amount of time.

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

My husband & I were Ford truck believers for many years until 2016! From our past experience, we expected our 2008 F450 diesel (with the 6.4L engine), would take us into retirement and beyond until the engine blew up this year, with just over 100,000 miles! $18455.66 later, and a lousy 2 year warranty on the new (same, defective engine), we found out that this engine is expected to fail around 100,000 miles making it the worst engine in the Ford truck line. (Our 1999 F350 is still on the road at 250,000+ miles!)I tried to contact Fords Customer Service (which is really their Customer Dis-service as the one answering the phone only has a first name and no boss to appeal to). My expectation was to get a reasonable 10 year / 100,000 mile warranty on the new engine instead of a crappy 2 year warranty (which is equivalent to a 30,000 mile warranty). The mechanics told us they could bulletproof the replacement engine, after the 2 year warranty expired, for about $8000! My question is, why isnt the replacement engine bulletproofed already? What was once a great company with integrity has been replaced by fraud and failure. I am embarrassed to be driving a Ford after my humble retirement account has been robbed of $20,000.

I bought and kept this Edge car for several years with three years in storage. The car ran extremely well for our family. I kept this car as our second that I bought in 2014. I later had to sell in 2015 before heading to Japan for three to five years. It brought what I thought to be top dollar.

I have owned my 17 Explorer (with under 15k miles) less than 6 months. Granted, its colder than my first girlfriends heart, but my Explorer wouldnt start. My 17 Chevy Impala (and countless other cars I see driving by me) had no problem. So I call Ford Roadside Assistance at 11am. Yes, Im in the comfort of my home, not stranded on the side of the highway, but... I have ** to do! They said, No problem, busy day, but well have someone there within THREE hours. Ok. I get it. Lots of people in worse shape than me. Three hours comes and goes, no calls, no updates, and most importantly, no Roadside Assistance. I call again. The advisor says I see you called earlier, what can I help you with. I said, Its been three hours, no roadside assistance.He says we have no record that you called. Say what? You knew I called earlier... It wasnt to see how the weather was in ARIZONA! We will send someone, they will be there within THREE HOURS (its now 2pm). Ok. THREE hours later, nada, no calls, no updates, no Roadside Assistance. So I called the local dealership. Yep, they are really busy. Let me call them to see whats going on. Roger. He calls back someone cancelled the dispatch at 4:03pm. Say what? So, the first tow company, the one that never showed up, must have cancelled so it wouldnt show in the system that they would have been, like, FOUR hours late??? By this time (6pm, 7 hours after the initial call) we decided we needed to concentrate on one of our four activities of daily living, eating.After sitting in the driveway for 7 hours on a battery charger, the 6 month old baby decided to turn over. I called the towing company that the dealer dispatched and told them we had had enough for the night, and no longer needed a tow. Today, the day after, we received a call from Ford Roadside Assistance saying that a tow truck is on the way. We called back and said the tow is not necessary. They called again. And again, and again. And again. Five calls either telling us a tow truck is en route or asking if we needed a tow. Pretty disorganized that bunch!

I recently noticed that there was an area on my hood that was starting to rust. There was pitting starting on the hood. This morning I took the vehicle(2012 Ford Expedition) to a local Ford dealer. The body shop manager indicated that he would likely remove the hood and strip the paint. He stated that the hood is aluminum. He said that it would not be covered by warranty. I then contacted Ford Customer Care. I explained the problem and was told that it was not covered by warranty. When I asked about the Corrosion Warranty she replied that the corrosion must be all the way through. The only thing Ford offered was $300.00. The body shop said it would cost $900.00. I am thoroughly disgusted with Ford. It is the last Ford product that I will ever own. To make matters worse I read online that Ford has been experiencing similar problems with other aluminum hoods on other models.

Purchased a 2018 Mustang GT. 6 speed, manual. I noticed transmission failure about 6,000 to 7000 miles. Took it to two different Ford dealers because the first Ford dealer tried to charge me. The second Ford dealer did the work and did it under warranty but advised me but if it happened again it would be coming out of my pocket regardless of my warranties. Very nice car but warning you will be spending more money on it even though you have a warranty and it is a brand new car. Good luck.

I wanted a Ford Edge for 8 years. Went through a terrible illness with husband that forced him to stop working. So when we finally could afford a vehicle I knew what I wanted. I love my Ford Edge and I think my husband does too. We have always had a bigger car. And the Edge is very roomy, extremely comfortable for traveling and have not had any problem. I also love the way it drives. My Edge has a lot of extras and I like the heated seats, reclining back seats, sunroof and color. Also, the only thing I dislike is the color of carpet. Its tan and thats too light. Darker carpet doesnt show any wear. But still, I will only buy Edges.

I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadnt looked outside our house would have been burnt and my family in danger. I didnt have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.

1.27.14 - My beloved 14 year old 2001 F-150 started on fire while it sitting at my work parking lot most all day, since 10:30 am. The fire started after 4:25 PM, was seen at 4:40 PM, fully engulfed so much that it was too hot and dangerous for us (non-professional firefighters) to take the risk of trying to put out this blue-hot fire. When the firefighters go there and put the fire out, they were surprised at how hot this fire burned, so hot that it melted the hood totally, burned the tires, melted the interior back to the seats. Of course it is a total loss. I have started a case with Ford, dont know where that will go. This was such a surprise, it could have been SO MUCH worse. Had either of our sons been driving it, had it been parked close to our home or garage, had it been closer to other cars..... the list goes on and on and on. .

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

As if this 2020 hasn�€�t been awful enough, Lincoln/Ford has now been doing their part to bury what little is left of the year. I�€�ve been trying for nearly 4 months to get into another Lincoln, which would be my 4th consecutive Lincoln/Ford, but I�€�ve had nothing nightmare-after-nightmare unfold. I�€�ve actively reached out to the dealer and the individual that I have purchased my current lease through and either haven�€�t gotten responses or have been getting sky-high pricing. I�€�ve reached out to at least 20 dealers across the states of NY/NJ/PA and I�€�ve been met with ridiculous/oppressive pricing and dealers not willing to even discuss pricing. I have the GM of Causeway Lincoln, Dave ** telling me he won�€�t even talk to me (and this is the first time I�€�ve reached out to them, so not like there is a bad history). Imagine this lunacy when trying to give people business?Now Lincoln is telling me that if I don�€�t get another vehicle, which I�€�ve been trying to do for months, that I will be penalized many hundreds of dollars. This is how they treat the loyalty that I�€�ve given, the money that I�€�ve spent, and the referrals that I�€�ve brought them. They�€�ve told me to buy more or get penalized. This has not only soured my time with the dealers, but with the brand as a whole. Clearly they have gone into the business of confiscation, not customer service.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

In 2005 my husband I purchased a 2000 Ford Windstar with 95,000 miles on it. Keep good upkeep on it. Blew a head gasket, as did two friends who owned Windstars. Owned a 1989 Areostar, motor blew. Bought 1999 Aerostar, lots of issues. Bought a 2005 Ford Taurus this past Nov. Rear suspension problems, left rear body was rubbing the tire. Had the struts replaced on both rear, but the left is still rubbing the tire on even small bumps so, I guess we will be replacing the springs. Any time I slow down on the highway, I cant get back to speed fast all all. It bogs down. If I press more on the gas it chugs like it going to die. Have to gradually pick up speed then I feel it kick in and go, then its fine til I have to slow down again. In town it sputters and chugs, surges. I bought this car thinking it would be safer than the 99 Aerostar...but I am scared in both vehicles now. Throwing money into them left and right. I know old cars are gonna have problems but this is unreal. I am still paying the 05 Taurus off. I keep saying each time we go get a new vehicle, I am not ever buying another Ford, I want a Chevy. But it is hard to find lower priced Chevys used because people seem to keep them forever. Fords are everywhere, so I keep buying other peoples headaches. Now I must replace all the springs on the 05, in fear of killing my grandson that is only 4 years old. I have finally established credit with my bank on this one and as soon as its paid off, Im getting a loan for a Chevy that I know I can trust and getting rid of this headache. Never a Ford again! Its pretty sad that I have a 96 Old Cutlass that I hit a big pregnant black angus at night at 65 miles per hour and still runs and drives better than any of the others.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure theyre not clogged up and it still happened again. Its coming to the point Im fixing to scrap the truck. I dont have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. Ive always liked Ford, especially when they didnt take the bail out money, but Im fixing to buy a Chevy. I just lost all faith in Fords.

I faced several safety-related issues with a FORD FUSION 2012. When I submitted a request for repurchase/replacement under the Lemon law, Ford agreed to repurchase/replace a lemon I purchased back in May 2012. I was negotiating the replacement option when FORD decided to cancel the offer. When I spoke to an attorney, they told me that the due date for filing under the lemon law had passed and hence, I was not eligible for an arbitration process under the Lemon law.I was told that FORD had essentially dragged the process to make my claim fall outside the Lemon law window and now I am forced to hire a private attorney to file a lawsuit. The attorney I spoke with advised that this can get very expensive if FORD decides to fight it, as they have a lot of resources. As a consumer, I feel cheated by this company - first when I was sold a lemon and then when they cancelled their offer for no apparent reason. This is just an abuse of the system.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

I have had over 5 Ford vehicles in my lifetime and owned 3 within the last 5 years. However, that will change after this ordeal. Summer of 2018 Ive purchased a 2018 Mustang GT. Very nice car, good performance, all that I needed, right? Wrong! Around 7K miles, shifting from one gear to another became difficult. So I took it over to dealership where I purchased at for them to honor the warranty. They did but it took nearly two months for them to complete due various reasons. So I contacted the Ford company itself to see if could help me in some way to compensate me for the loss of use as well as a form of guarantee that the vehicle could go on for many miles more and years to come.At first, the initial Ford rep was very responsive and willing to provide several solutions to my issue. Therefore, he escalated to the regional rep within Maryland. The Maryland rep was the total opposite, she was belligerent, refusing to offer even the least bit of assistance. She went on to make it appear the fault of someone hitting me in the back (Which was a minor accident) for which was not concluded to cause the transmission issue. The issue concerned an inferior part which had to be replaced. I graduated with a degree in Automotive Technology so I clearly understood that it was a failure in the shift fork which slide the release bearing back and forth on the input shaft, thus engaging of disengaging the clutch and flywheel connected to the pressure plate! It would have to be a severe accident which would have to somehow dislodge the engine and transmission bell housing to disturb that specific internal part!!Although, I have some unresolved issues with the dealership, they did a good job with the repair as far as I can tell so far. However, when one drops nearly $45k on a car they dont expect it to fail two months later in such a huge way which requires a complete teardown. So with all this said, Im going back to Chevy and Nissan for now on.

This Mercury is a 2005 yet still in great shape. It is comfortable. It drives great. This car has automatic seat adjustments that have proved to be so convenient. It is the second Marquis that I have owned. It has a really smooth ride. Its great on long trips. The color blue is my favorite. It starts in all kinds of weather so it is reliable. This car gets good gas mileage for a full size car. It has automatic mirror adjustments. I like that it has an automatic gear shift. I like the way the brakes work. I like that you can see out of the car well. I also like the sound of the radio and speakers.It tells you the temperature inside and outside the car. It has plenty leg room and headroom. You dont hear a lot of outside noise. It is easy to handle. I would include a backup camera and a GPS though. Other than that it is a perfect car and I love it. I wouldnt care if it was a little be smaller but not much. I would like that indicator that tells you when you are too close to a car on the side. I would like side airbags too. I would like that feature that stops the car when you get too close in front. I would like that indicator that beeps when you back too close to anything. I would also like a seat warmer for the winter.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

My mom bought a used 2007 Sport Trac last year. Yesterday it caught fire while stopped at traffic light. It is completely totaled.

This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don�€�t really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don�€�t believe in getting something for nothing. I do believe in fair and honest treatment and that�€�s where you have failed Ford.I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don�€�t have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I�€�m not really sure if the location is to blame but that�€�s just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you �€�can�€� or will do. I have now not had a car for months while still paying my lease agreement. You wouldn�€�t even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be carless. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so Ive had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven�€�t seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won�€�t help.I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that: A. Ford never has to help anyone. B. To make sure that the customer is so defeated and frustrated by the end of the call you won�€�t want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly its outright abusive at this point.My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don�€�t see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

In July 2017 our 2013 Ford F-150 lost all braking power. Had truck towed and they replaced Master Cylinder and brake booster. I researched and found our truck was manufactured 4 months too early to be included in a recall for this very issue. Ford headquarters finally agreed to pay us $350 of our $574 bill. We have a complaint number and approval code. HOWEVER it is October and the local dealership Sam Packs Ford Country of Lewisville TX refuses to cut our partial hush payment! Ive emailed and called too many times to both headquarters and local shop!!! Im done with Ford and ready to spread the word of their refusal to admit to faulty parts and refusal to honor partial payment! They are liable and are trying to avoid all accountability. Shame on Ford as we all know BRAKES ARE OPTIONAL on Ford vehicles!!!

I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue. It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

I haven�€�t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn�€�t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford�€�s customer service department about two weeks ago. Three times I was brushed off with the �€�contact your dealer�€� excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn�€�t wrong for not stocking a replacement part, because if I hadn�€�t need a replacement then there wouldn�€�t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that�€�s where it ends. Never again. Oh, by the way the assembly�€�s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

The car has been great using. My only concern has been the forward collision sensors and some of the USB connections with the Phone does not work Properly. Turning radius is OK not great. Pick up is very good and gas mileage is about 20 miles highway and city. Handling could use some improvement. The center lane is great as well as the adaptive cruise control which works even in slow traffic, for me this is the best part of the car but you need to get the top line to be able to have it.

The Mercury Mountaineer was fun to drive, spacious interior, good mileage on long drives, roomy cargo area, comfortable seating for driver and passengers. The air quality of the air conditioning system was very good. But they could improve the interior fabrics. It was a used car that I purchased from the owner. The price was great for the car and it was kept in very good condition. I like the fact that it was a sport utility vehicle which is what I wanted to buy. The owner provided all the maintenance records for the vehicle. I really liked the car as it was. I would buy another one of these vehicles with no questions or concerns.

My 2019 Ford Expedition limited, dealers new car 3yr warranty isn�€�t being honored or taken as priority. No one answered call or voicemails and everything�€�s a fight with company. Stay away. I buy new cars every couple of years and my experience here is the worst. Stay away. And the 72,000 dollar car is only fourteen months old and is full of faulty equipment. Have documented proof.

Have 26k miles on the car and it constantly needs jumped. Took my car in 3 times still no resolution. Asked for a loaner and got nothing. My Dodge Nitro with 190K miles was more reliable than this Explorer. Regret this purchase and I will never buy another Ford!

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

The Ford Flex is a wonderful vehicle. The interior is roomy and very comfortable and the ease of entry and exit is great. Also, the sound system is great and the seating and cargo capacity meets my needs as the father of seven.

Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. Its all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.

Ive been driving a Ford Edge and found it to be an excellent SUV. It drives very nice and handles great. Its all-wheel drive, and was surprised how it just pulled out of the snow bank. It a little smaller than my Explorer and was worth the shot I gave it.

I have a 2017 Edge SEL with several upgrades. This is my 2nd Edge and it was the only model we seriously looked at before buying. 3 weeks after we purchased it we took a 7,000 mile cross country trip. I put over 100,000 miles on my 2011 Edge. I have not had any mechanical problems with either car. I did have a few accessory issues with the 2011, rearview camera, cruise control, and a window. I have had several Ford vehicles in the last 20 years and have been very satisfied with them. I have also owned a Mercedes Benz, Kia, GMC, Nissan and Acura in the same time span.

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

I want to sue Ford because they dont want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I dont want money I just want them to take their car back and give my $4000 for the down payment.

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Fords deep discounts for previous years new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

Purchased my car in June 2019 and with that purchased came reward points equaling the amount of $220. Well after talking with FordPass once a week basically if not every other day I still havent received my points. They say the turn around time is I believe a month but we are going on 4 months. They say the file has been expedited the last four times. And with Ford being a big company they just dont care. Im just one person. Buyers beware of promises.

I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I�€�ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

I own a 2010 Ford Fusion. I paid off my car in Jan. 2016 and the warranty expired w/o the option to renew. Lo and behold my power steering started failing, so my husband researched the issue and found there is a pending class action against Ford Motor Co. for the exact same issue. I needed to get my car fixed because it was dangerous. The repairs cost over $1,600. I asked Ford Motor Co. to reimburse me for the repairs since it was discovered in the lawsuit that Ford knew of the defect prior to the 2010 Ford Fusion going into production. What was Fords response, Because your car is out of warranty and you agreed to pay for the repairs, the claim is denied. Ford is not a reputable company. They hid the issue and only issued a recall on later models. The cost of replacement has created a hardship on my family. Shame on you Ford for not standing behind your products. $1,600+ is a minimal amount to Ford. Why cant they step up?

My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I cant believe it. The truck is gone. It also scorched the car next to it.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

I just purchased a Thor RV with a Ford chassis. When I took it to a Ford dealer for repairs, I was told Ford built the 2021 F450 chassis to sell, but didn�€�t manufacture any parts. Therefore, it could be 6 months or very possibly longer before repairs can be done. The RV is not drivable and I live in it. Fords answer is to leave it on their lot until parts are made, no concern for the fact that I�€�m homeless in the meantime. It�€�s been four weeks now and I can�€�t find one person at Ford that cares! I would never recommend buying A new Ford.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Fords expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems. What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? Ive checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.

I was initially very excited about what appeared to be very positive changes at Ford, and purchased both an F150 FX4 pickup, and a Lincoln MKC SUV. Nice to feel good again about buying American vehicles. But I learned the hard way that Ford does a terrible job of standing behind their products. With the F150 truck, there was a brake booster recall that took months to resolve. And they will use any excuse to not honor warranties. On the truck, bubbling rust started to appear on one of the running boards with less than 30,000 miles on the vehicle. When I initially went to the local dealer to have the truck washed and have this looked at, they told me to come back because the car wash wasnt working. I came back 2 weeks later (the dealer is not convenient to get to) and was told that even though the truck had less than 30,000 miles, it was now 11 days out of warranty and Ford might not cover the repair. The claim was submitted and Ford denied it. Yet clearly this rust problem did not just magically appear just after the warranty expired. Fords decision to not honor this minor claim shows how little they value their customers. And that they dont stand behind their products. As the saying goes - people vote with their feet. Thankfully there are many worthy competitors that prioritize customer service. I have learned a lesson and will never buy another Ford product.

I was driving down the freeway when there was a noise as if a gear had shifted and then the car stopped responding to the gas pedal and kind of went into neutral with no power. I was lucky I was close to an exit, so I took that and went off to the side but a line formed behind me. Luckily no one hit the car because there are so many who get off the freeway at high speeds. I called the local Ford and they said they will take a look tomorrow. Car is about 3 years old.

We have a 2015 Ford Explorer. The paint on the hood is actually bubbling off. We took it to a Ford dealership and spoke with the service manager and he confirmed that it was a defect and that they had seen the issue before. He suggested we contact Ford for resolution and gave us a number to refer to. We contacted Ford and since the car was over the warranty by miles it was not in years. They denied the claim stating it was out of the warranty period. We took it to an auto body shop and they again stated that it is a common issue with Fords because the hood is aluminum and does not hold the paint. We initially brought this up while we were within 1000 miles of the warranty as well as 6 months before the 3 year mark. We cannot believe that a $50,000 vehicle has the paint peeling due to a defect and they refuse to stand behind it. We had purchased the extended warranty but apparently it does not cover the paint. Ford should be ashamed of themselves. This is not a quality product. Last Ford we will purchase!

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.

My paint is coming off on the passenger side next to the window. Its a 2017 Ford Escape. Ive only had it for 3 years. You would think the paint job would last longer than that. Im a very unhappy customer.

Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

2014 Ford transit van - This car isnt even 2 years old and I noticed hundreds of small holes in the paint. Took it into the local Ford dealership to see if the warranty covers it and, WELL OF COURSE!! No, it isnt covered because it is supposedly due to rock damage from the roads, that none of our other (more used) cars have. In addition, the dealership will not put this into writing so that I can complain to the road people. Now, I read all over the internet where Ford simply has cheap and terrible paint for their vehicles. Will be the last one I buy.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

Don�€�t hold value/negative equity/poor resale in most cases. Wouldn�€�t buy another! Need to take the dealerships out of the sales process. Keep sales between manufacturer and customer. Have set discounted prices from the manufacturer and rate completion similar Carvana/Carrom/and others. Get rid of all the **.

I arrived home from work on 3/26/2012 at approximately 3 pm. The truck (2001 F-150) was off and parked for a good hour. While in my kitchen, I heard a loud boom and smelled something burning. I looked outside and the driver�€�s side front fender was on fire. Flames were coming through the hood. The loud boom turned out to be my driver�€�s side front tire. I called the fire department of Midland County, TX. My truck is totaled. The entire front of my 4-door truck burned. The firemen got to my house before any structural damage occurred. My truck was paid for; therefore, I only carried liability insurance. I was willing to accept the loss and was grateful that my children were not harmed. Now, I am finding out that this is a problem that Ford knew about. Why am I not notified? I remember receiving notices about extended warranty options, but never about a potential fire hazard. As I learn more about this issue, it upsets me even more. I had problems with my cruise control within the last 6 months. I also replaced the rear light bulbs because of brake and emergency light problems. I repeat, I am grateful to God that no one was hurt, but I can�€�t help but to believe that this could have been prevented. Please respond with information and direction that I could go from this unnecessary burden that my family has to endure. Thank you for your time and consideration.

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

On Oct 2010, my truck was parked and half hour later burst into flames. I have been run around by Ford for a year. I am now going to sue Ford after a year of being given the run around. It is clear it was caused by the cruise control switch. The truck is a 2002 Harley Davidson that was always maintained.

The automobile is a 2001 Ford Crown Victoria Police Intercepter with a 4.6 liter engine with aluminum heads. While traveling down a very long hill at 60 mph, I heard an explosion and then a much louder engine noise. Upon investigation, found a spark plug sitting on top the engine and coil broken completely from the mounting screw. I began a massive rabbit trail into the cause of the failure and the various repair methods. It appears this is a universal failure due to a faulty engineering design that resulted in only a few aluminum threads holding in a steel spark plug. The aluminum is over stressed and fractures from the enormous repetitive shock on the scant threads that hold back all the pressure cycles. I believe that the cover up goes all the way back to the first year or two. The dealership mechanics must be ordered to claim they have never heard of this problem, because all the non-dealer mechanics all know about it. Hundreds, if not thousands of victims to this dangerous design flaw are suddenly stranded or left in life threatening situations such as an engine on fire, stuck in the winter or desert heat. The factory requires a head replacement. There are cheap tap and helo type springs to make a temporary repair, but a kit such as Calvan 38900 or an ATD 5400 Triton kit for $250 can possibly make a semi permanent repair, if you have air tools, cylinder blow out and inspection tools, and know how to lower the cylinder and close the valves before the procedure. So I got a chase tap, it cleaned the threads but the spark plugs still will not go into the engine head. Since this is an enormous problem for consumer and for Ford, a compromise should be for the Ford Manufacturing Company to at least pay for the job to remove all the plugs, install the ATD 5401s in each cylinder professionally, after first blowing all the shavings out of the cylinder after the drilling and tapping the new oversize threads. I personally am older and in disability and am in a bad situation. Do I invest in the tools and kit ($800 or so) or do I just look for a Toyota or other quality car to replace the Ford junk? In any case, Ford Motor Company should recall all the aluminum blocks with this serious defect. They had full knowledge and could have recalled within a couple of years, but instead chose to cover it up. Now we the people are supposed to foot the bill? Replace my heads with ones that cant blow out spark plugs or replace the engine with steel heads.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.It has been so very disappointing that Ford Motor Company did not respond to my appeal on 10/29/2021 to answer our concern when I communicated with the online representative on the Ford Website. The associate I communicated with would not answer my questions or address the issue so I asked for her to forward this concern to her supervisor or manager, which she agreed to. I also called the general Manager at Damerow Ford in Beaverton Oregon and explained the situation. I had ordered the truck through them from the factory. The result was also zero help and guidance also.My auto insurance carrier did not want to address this issue saying that since the personal injury was minor it did not merit them getting involved investigating the possible defect in Fords product. We sustained back and neck injury and are still experiencing pain from the wreck 2 months ago. Also the truck is at a dealer now awaiting repairs and rebuilding. I would like to recommend that to save lives, injury and damage to property that Adaptive cruise control from Ford Motor Company be used with extreme caution until the manufacturer stops ignoring this concern and does their job to protect their customer.

Its a great little car. I have averaged over 56 miles to the gallon. I can tow it behind my motorhome. I can charge it off my motorhome which was a great plus. Pretty happy with the car. The car has many appointments and tech. features. It has surprised acceleration and rides like a big car.

On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the drivers side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.

On Saturday, November 14th, I came outside to start my car, the car would not turn and I had a notice to Service Power Steering Now. Just the day before the car drove fine no issues. I researched the issue and it is well known and also had a class action lawsuit against it. When speaking to Ford Motor Company, they had no desire to fix the issue because it was not recalled, although thousands of 2010 Ford Fusions have this issue. I spoke to the local Ford Dealership who has my car and the service tech said this is 99.9% not my fault and there is nothing I could have done to prevent this from happening because it is an Electrical System Failure. In trying to get the issue resolved for my American car, I spoke to several unpleasant representatives in the Philippines and they said there is nothing they can do and they can�€�t escalate my case.Ford stated that because my car is over $60k, it is not covered under warranty but this again is a well known issue. I would like for Ford to own up to their mistake while creating this vehicle and cover the expense. If you really think about it, Ive seen over 4k complaints in regards to this same issue, each one of us had to $1,800 to repair a part that was 99.9% not our fault. I need for James Hackett to consider recalling the 2010 Ford Fusion Power Steering for the safety of our children and families. What if my 9 year old daughter was in the car and it happened while I was driving. Ford is putting many lives at risk. And it is not fair that I have an American car and have to speak to someone in the Philippines regarding my vehicle. They dont care, they want a paycheck. The media needs to take on this situation, THIS IS SERIOUS.

Im very happy with my Ford Fiesta. Ive had it for 3 years now and so far the ride is still smooth. The airconditioner is cold. The only thing I dont like is the space inside. Its quite small, you can only fit 3 small-medium size people in the back seat. I wish the space was a little bigger.