First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They wont send me a new part under warranty as I modified it in their words. I never heard such a crack but anything to not have to warranty something. Moral of the story is buy a reputable brand with parts that can be purchased off the shelf. When youre out a thousand bucks and have no hot water, youll remember this if you buy what I bought. Model XG50S09EC40B0 by Rheem and I bought mine from Home Depot. They had no parts and offered no solutions.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, theyve garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

Anyone viewing this before purchase please reconsider. DO NOT BUY THIS PRODUCT! I am just an average Joe that is trying to help save you from these people. The product is not inexpensive, it is cheap. My water heater did not last 3hrs before flooding my basement. Rheem has put me on hold for over 3hrs so far, hung up on more times than I can count. Mike the supervisor number ** is condescending and inept, probably by design. Run scared from this predatory retailer.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

We purchased our first Rheem water heater on 11/21/2018. We have had nothing but problems ever since. From tools being taken from our home, to now the third water heater going bad plus on top of that being told that it would be two weeks till someone would be here to replace it! I have stage 4 Cancer that has spread to my bones making it long and difficult to get a shower among other things, can’t/ shouldn’t be without hot water!

Our family purchased a Rheem water heater in September of 2018. November 30, 2019 it quit working!! We had a plumber out, not knowing what was wrong. After 4 hours of working on it/talking on the phone with Rheem representatives, it was determined that the thermocouple/starter unit would need to be replaced. We were told our part would be shipped out that night! Today, December 4 we received an email that the part was JUST SHIPPED today!! We won’t have water for 2 more days. Pretty tough for a family of 6!!!Rheem replacement parts are not carried by plumbing companies. We also had 4 companies refuse to work on the Rheem water heater, saying they avoid the products! Poorly made product and even worse customer service! We will NEVER purchase another product from this company and we intend to share with all of our friends as well!!

Bought a hot water tank Feb 2018. 5 days later it went out! Water leaks no hot water! Called customer service and they said, Maybe get you someone tomorrow? I cant afford to pay again to have their faulty water tank replaced? And why should I? It was ONLY 4-5 days old? Yet customer service said maybe tomorrow??? So I called again the c/s department to check if someone would be coming Wed Feb. 14th. The man Mike was very rude. I asked if he could see if someone would be coming to repair my water heater? He asked for model # on heater which I didnt have. I was calling from work on my lunch break. Then was told maybe he could get it under my name? Ok good idea.He found a Mr. Build repair person listed and should call me tomorrow. I ask Mike, Will I get this issue fixed by tomorrow? The tech. makes the decision? O.k? Yet will it be fixed tomorrow? Mike said, I DONT KNOW! Either he orders parts or if 2 people are need to replace the tank he would have to get someone? I was in shock not just by the tone of this mans voice of being irritated yet that a company LIKE Rheem cant take care of the issue in a timely and professional manner. We should go without hot water for 3 days or more on a hot water tank bought through HOME DEPOT 4-5 days earlier? Still under warranty (90 days). And inconvenience us for product failure? And pay another $300.00 plus to have it installed???Then I tried to return technician call. Left at 3:45 pm to my home? I call the technician... Not only that night after getting home from work at 7 pm leaving a message I also called the technician at 8 am Wed morning and at 9:30 am both leaving messages no real person guarantying they would return a call. And still here at 10:15 am. NO return call to confirm. They would be here between 4 pm and 7 pm. NOW still wondering will we have HOT water tonight??? Happy Valentines DAY right.

Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.

12/16/19 paid 2600.00 for Rheem water heater - now 1/2/20 and we still have no hot water. Rheem was to send replacement part on 12/19/19 - we didn’t receive until 12/31/19. That part installed and still not working. Now Rheem sending another replacement part. Rheem will NOT replace this brand new unit as long as they can keep sending replacement parts!! This is not acceptable but they do not care how long we have been without hot water!

We built a new house in 2013. Our Rheem 50 gallon water heater is only 8 years old but of course, this happens right after the warranty is expired. We finished our basement about a year ago. Thanks to this water heater failing, we now have to replace not just the water heater, but all of our beautiful new hardwood flooring, the carpet in the bedroom and some of the drywall. Original water heater = $1,000. New water heater = $1,000. Homeowners insurance deductible = $1,000. Time off from work to remove everything from the basement to pull up the flooring = $840. Total cost of owning this thing = $3,840. Steer clear, folks.

You would think that a national brand like Rheem would have a warranty dept that answers the phone. Guess what, they have it set up to loop or busy out!! WTH? All I can say is that Ill NEVER EVER buy another Rheem product. Ill boil my water to get hot water before buying another RHEEM hot water heater.

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

For those who do not like to read long reviews, all I can say is that I cannot be more disappointed than I am with Rheem. Simply DO NOT buy a Rheem product, unless you like dealing with a product of marginal quality, and a customer support team that is beyond incompetent. Early in 2017 our 40 gal water heater needed to be replaced. We went to a local store and found a nice Rheem (or so we thought) gas water heater. Had it installed professionally, good to go. Soon after installation, every time the burner lit, there would be a loud bang of a small gas explosion. We called Rheem, and they said they ...have no technicians in the area, call a local plumber to look at it and well reimburse you. OK. We did as directed. The plumber came over and suggested a complete replacement of the burner assembly. Rheem declined, and sent only a small part. It didnt fix the problem. Another call to Rheem. And another. And another, with repeated visits by the plumber. Finally, after three months of back-and-forth, Rheem sent a full burner assembly. It fixed the problem. We then read the instructions on how to get reimbursed. It was quite complicated, and required all sorts of paperwork, including a W-9 from the plumber (even though Rheem must have had records of all calls and directions). I submitted the paperwork via email. I waited. And waited. No acknowledgment of receipt of paperwork. I called Rheem. After being put on hold for 1/2 hour, I finally talked to a representative. They claim that my reimbursement had never arrived (this is email, folks, if it doesnt arrive, you get a bounce-back message). I patiently resubmitted the paperwork via email. And waited. And waited. I called again 2 months later. By this time the fun had dragged on for 5 months. The rep said that the paperwork had been received, but that it was under review and a decision would be made whether or not to refund within 6 weeks. Six weeks passed. No check. The clock is now at 6 1/2 months in this story. At about 8 weeks, I tried calling again. The customer service option when calling Rheem was disconnected. I tried calling the contractor line, but they would not talk to me unless I had a contractor license number. I told them that the residential customer line was disconnected, and they babbled something about a technical problem. Right. Sure... I went to the plumber and asked for assistance. They called the contractor line, spoke to someone, and that person said the check would be sent immediately, and that there had been a problem with the paperwork I had sent (they had never told me this).When the plumber asked what the problem was, the Rheem representative couldnt be specific. At this point I was getting ready to go to small claims court. Three weeks after the plumbers call, the check finally arrived. Ive deposited it, and, based on historical activities, have my fingers crossed that it doesnt bounce. In the end, Rheem reimbursed us over $600 for repairs to an $800 water heater. If they had just authorized the full burner assembly requested at the first call, it would have been closer to $150. I have dealt with terrible customer service in my past, but this is a new low. And sadly, from what I understand, this is a more common occurrence than any decent company should allow. DO NOT BUY RHEEM!! By the way, the technical issue with the residential customer service line is still on-going, 4 weeks after I first encountered it. Pathetic.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check whats wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? Im no electrician, Im not taking apart a water heater and fixing this junk! Im done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!

In the span of 2 years, Ive had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

I purchased a water heater last week. I had a guy come into install it for me. He got everything done and went to fire it up and nothing. After talking with the company who said they could send out service, but it could take about 1 week. Well with all the stuff going on in the world and me being a healthcare worker I need hot water. The guy takes off the black box at the top and lo and behold one of the three wires is not connected. Its a manufacturer defect and still will take about one week. So, the guy rigs it so we have hot water. I called 2 business days later because no one called me to set up service to find out that the call was disconnected and he never put it in. He had all my information already. Of course they had an excuse. I will never purchase another water heater from this company again. I also paid the guy to install it and they will not reimburse me anything. You know what I would like to do with this heater.

I bought a GE/Rheem 40-gal. power vent hot water heater in June of 2009, Model # GG40T06PVK00, and last week it quit. AB lights on. I turned it off for 10 minutes, turned it back on and watched through the window. I watched the igniter turn red and the gas turned on the burner, lit for a second or two and a click and it shut down and recycled and lit again, this time staying on. This has happened 2 more times. I had an A.O. Smith power vent for 10 years and the only reason I replaced it was because I didnt want to spend $175 on the new power vent that was coming apart. The heater still looked and worked great. My GE/Rheem is just 3 years old and you never know if you will have hot water or not.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

We had our Rheem water heater installed less than a month ago and we recently noticed an awful smell in our hot water. We are on a well and do not chlorinate our water. We do have an iron reduction filter and water softener and have never experienced a bad odor to our hot water. We had to call the plumber out to look at the water heater because of the odor being so bad and were told that we needed to replace the anode rod to eliminate the smell. The anode rod that came in the water heater was not intended for well water. We tried contacting Rheem to see if this could be processed through our warranty and we were told it was not a defect in the product. It may not be a defect, but this product was not advertised correctly. Nowhere does this product say For Chlorinated Water. I am very disappointed in this product and this manufacturer for not advertising their product in a way that allows a consumer on a well to make the best decision for their home. We had our previous water heater for over 15 years with no odor in our water. Customer Service told us we can replace the anode rod and will probably have to do it quite often, or we can completely remove it and the water heater will not last as long. He also said we could add a chlorination system to our water, but all the options he listed are at our cost. I will never purchase a Rheem water heater or any other product with their name on it ever again.

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, Oops, Im sorry. from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

My hot water heater’s FVC broke after two weeks. They told me dust could set it off? Or unopened paint cans? Who doesn’t have that stuff in their basement? They then were supposed to send me a new part which took a week to get to me. Hot water heater broke on a Friday but they couldn’t send a part out to me until Monday. They tried to blame it on FedEx. But they managed to get me the return label to send back the defective part in two days. No apologies or anything. Stay away from this company!

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead. I was finally able to locate the distributor, who said they would be able to replace the water heater for a $150 service (provided I transport the old/new tanks). But they requested a voucher or authorization in order to provide me with a water heater replacement. I called Rheem 800 number yet again and the person transferred me to the warranty department which is now closed for business. Im going to be yet without hot water for another weekend. This is horrible customer service, giving me the running around!!! The water heater is less than a year old!

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

On Oct. 3, 2011, I ordered a part for my 4 year old water heater. It was because my repairman said that Rheem will not send them to repairmen so they can repair it, and that I can only get one part replaced. If it goes bad again, I have to replace the water heater. Its not good. So, we contacted Rheem and ordered the part at approximately 2:00 pm. They said it would be shipped over night. It wasnt. I called them the next day. They said it was not going to get here until the next day. I thought that by buying a name brand water heater, it would be reliable. Unfortunately, that is not the case. Whatever happened to customer service? The people I talked to were just a call center, so they really didnt care.

Our water heater died, so I Got this unit because it was almost $100 cheaper than any other unit I found. I now know why! It was very easy to install but once it was, the bottom element began to leak. I called Rheem customer service. DO NOT EVER CALL THEM. What a waste of time. They do not care that the unit leaks, refuse to get you help. Home Depot only sells the unit and will not get involved to help with any issues. It took me over 15 calls to Rheem to get them to send out a plumber to repair the unit. Do not cut corners, spend the money and buy a better unit!

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

I hope future customers read and take heed. Dont buy a Rheem hot water heater if you desire a good product and even fair customer service. I have waited since July for a refund check, that I had to pay ($225.00) to the contractor. He refuses to work with RHEEM. I can see why! He only worked on mine because I am a regular customer. Today (2 months later) I called to find out WHEN I should be getting a check. I was told 4-8 MORE weeks. Because I didnt submit my cancelled check with my claim - therefore - it hasnt even been processed. No call from them to tell me I needed to send cancelled checks. That shouldnt be any of their business. SO HERE I SIT - at least I have hot water now, BUT for how long? Who Knows????

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they dont want to fix the problem Even customer service is very bad, they dont want to listen anything. Once they sold product who cares after.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

I have a Rheem water heater still in warranty and my tenant called before myself as the home owner and they would NOT cover a $25 part because my tenant said he was the owner yet I had proof of everything yet to no avail. They would not replace a $25 part. I am very displeased with this company AND its products.

I tried to leave a review on Home Depots website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting quality guidelines. Im starting to wonder how many other reviews arent showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.On two separate occasions we had purchases a Rheem short 40 gallon water heater when a standard water heater would not fit. Both times we made the long haul of getting the tank and just as we got them out of the box we found big dents on both heaters. They had to be returned because while it was only the shell that was damaged, we had concerns about the condition of the glass liner.

I purchased a 50 gallon water heater a week ago. From the day it was installed it leaked. I have had someone from the installer, Rheem or Home Depot at my house every day. They replaced a heating element and it still leaked. Now they are trying to blame me that it was not leaking, as there was no water in the pan when the repair guy left. Really... It leaks every time about an hour after they leave. Now, they tell me it might be the pressure valve and I have to pay for the visit and fix. Funny, old heater worked fine with no leaks, just old and lots of crud in the bottom. In the last discussion, the Rheem agent told me that it might be an expansion thing that happens naturally and leaks into the pan. Now, I am beside myself and not dumb, you should never have water in the pan. Rheem/Home Depot, stand up and take responsibility for the products you sell. I pay $1400 for nothing but headaches and stress hoping the thing doesnt explode and flood my home.

I bought my home in Feb. 2016 and started remodeling right away. I am a licensed building contractor, so I wanted to do the things I had told other people to do, so I put in 2 Rheem RETE-13 Tankless electric point of use water heaters. After just 3 months the first heater went out so I had to buy another 1 and send the bad 1 back to get a refund, then in Nov. 2016 both heaters went out. This time I cant get Rheem to return my calls for 2 1/2 months. After 12 E-mails to them and 1 or 2 phone calls a week they finally tell me I cant send back the heaters because they refuse to give me my money back or to fix them. So now on Feb. 8 I went down to the Dearborn County Courthouse and filed a small claims lawsuit against Rheem.

One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and thats when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line. The first person had transposed two numbers of my serial number and sent me to the wrong line. Seriously. Said I had to transfer to electric queue. Transferred me. Wait time: 84 minutes! Oh, no...not doing that dance again. Hung up and dialed back in. Got to their first level again - explained problem and requested assistance. Was assured I could be transferred to electric tech line and would be bumped up in the queue. Transferred. Wait time: 88 minutes! Seriously? Hung up again and called back. Again. Received immediate message that they were closed. At 10 minutes before 8:00. So much for their Assistance available 24/7 sticker on the water heater. So now, I will have to call back...again...and waste 2 hours...again...all just to get a new heating element sent to me. Ridiculous.

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

What happened to the Rheem quality that I grew up with. This unit is only 3 years old and began leaking at the base below the lower T-Stat. It caused severe water damage to the interior of my unit. My plumber shared that the quality control on the assembly line is poorly managed. Examples of units that have failed revealed only partial interior glass lining which instantly began rusting and a thinner gauge of metal used to build the tanks.

Installed March 27 2012. Tank has now developed a pinhole leak and will need to be replaced. Warranty on tank is 6 years. Tank failed after 7 years 10 months. What a rip off. Will never buy Rheem again!

I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 month ago. Its a model SE40M12AAH, w/12-year warranty, and while its a GE brand believe the mfg is Rheem.When the top element is on the tank makes a loud hissing noise and you can almost hear it heating the water. This noise is constant when the hot water was just used, or is running. I cant even stand to work down my basement anymore because of this obnoxious unbearable noise. Sure am glad its not installed on a first floor living area.I called GE/Rheem technical support and the rep asked me what kind of water supply I have? I told him well water but its filtered, doesnt have any iron/sulfur/minerals, and is as clear as spring water.He told me the the top element probably has sediment built up on it and I need to remove it/clean with beach. I told him Ive lived here for 26 years, have had 3 hot water tanks, and none of them ever made this loud noise. I also asked how sediment would build up on the top element since if there is any it would build up at the bottom of the tank? He said I will still need to pull the element out and clean w/bleach. I asked him what tool I needed and he said I need a 1 1/2 deep-well socket to remove the element or a plumbers element removal tool. Think this is called a element winch. Regardless, I dont have one and he told me I will need to get one.The tech did say he would send me a complementary replacement top element.I cant believe after just 1 month of use Im expected to work on this new hot water tank. Should I expect this every month?? I purchased the more expensive 12 -month warranty hot water tank since I thought it would be better and last longer. Its already turning into a nightmare and wish now I wouldnt have gone with GE/Rheem.In looking over the warranty there is a 1-year full warranty where they are supposed to send someone out to replace defective parts free of charge. I sure wasnt offered this service and I saw nowhere in the warranty where they mentioned well water may be a problem. It sure wasnt with the other tanks I had including 2 which were Rheem brands.It should also be noted this tank is listed as a self-cleaning tank so how could any sediment be building up on the elements already?They sure dont build them like they used to. I also miss the exterior bottom thermostat control knob for turning down the temp up/down as needed, or down when you are on vacation. Now you have to remove the bottom thermostat cover, and insulation, to turn the temp up/down with a screwdriver.Ive yet to contact Home Depot on these hot water tank problems and it will be interesting to see what they say.Its kind of ironic Home Depot raised the price on this tank to $366 from $319 a month ago. Nothing like paying $47 more for a hot water tank Im already having problems with after 1 month of use.

I had a water heater installed in January 2021. June 2021, water heater inoperable. I had the gas valve replaced and polit assembly replaced. I had a Rheem representatives on the phone with technician who installed the tank and they got into a shouting matchen until technician hung up phone. Rheem was confident the thermal release device activated and told me that if the device was no activated, they would replace tank, at their expense, without question. I confirmed that the TRD was still in good condition and was told that they would have one of their approved technician exchange the tank. The next day, they told me that I would have to secure my own technician and that they would reimburse me up to $450 to have a technician come disable tank, go to Home Depot to exchange it and reinstall new tank for up to $450. What plumber do you know will do all that for $450?? I got back on for phone with them and after waiting on the phone for more than 1.5 hours, they secured a plumber to come do the exchange. This was after they told me they did not have a plumber to do the job. Each time I called, I was on the holding on the phone for more than an hour. I have been without hot water for about a month.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They dont tell me that the part they promised isnt really being shipped. I call them. Transferred to another department. Now Im told that I will receive an e-mail in a couple of days telling me how to get a part a couple of days after that. That means no hot water for six days. Request to speak to a supervisor. After 30 minutes on hold, I get tier 2 support - just another call center. Told that the warehouse is closed at 3:00 pm and the part might ship tomorrow - meaning only five days with no hot water - If they really do ship the part and it isnt defective - which some other posts suggest it might be. DO NOT ever purchase a Rheem water heater!

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldnt go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you cant actually access anything or complete any kind of small repair. All over the box, the tank, and instruction manual it says that I cant return the unit to the store. I have to call their 1800 number and get assistance. This is where things get interesting. I called the number and explained what was wrong. The support person walks me through the same stuff thats written in the instruction manual. He comes to the conclusion that the unit is defective and tells me a work order will be created and within one day someone will call me. Of course a day passes and no one calls me. So I call Rheem and they tell me that a local company has the work order. Called the local company and they tell me that they dont have the part to fix the tank and they can’t come out until Rheem sends ME the part. I call Rheem, and of course they tell me that they wont send me the part and that the local company has to first come out and diagnose the problem. At this point I am angry and explain to them that it is the middle of winter, I have two small kids and just want hot water. I ask if I can return the tank to the store and they tell that they wont authorize a return until the unit gets diagnosed. I call the local company back and they tell me that Rheem is giving me the run around and that the part is probably on back order so it could be weeks before I get the problem solved. He tells me I would be better off dealing with the big box store. I called the big box store and explained the situation and they agreed to take the unit back as defective. The big box store and the local company apologized. Rheem were jerks. I hope the company goes bankrupt and all of their support people lose their jobs and have to go without hot water.

There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; hes not returning phones and doing nothing to help me. Hes not even giving me an answer to what they will do. I am so sick of this. So very much money to buy and install at the start and now there is no hot water and more and more costs, all because Rheem 1st tankless system and venting was not right, so you, the homeowner, must figure out how to get hot water in the home where there is no place/room to install, no electric or water or gas lines to change to some other type of heat. Just tear down a new home and pay thousands of dollars to get hot water.

I hired a licensed contractor to install a new Rheem water heater. After 6 months the new water heater leaked, it had a crack in the tank. The contractor replaced the water heater under warranty. A Couple months later the water heater failed. I contacted Rheem and they sent parts to my house and contacted their approved/authorized contractor to replace the parts. When the repair was made, their contractor dented in the side of the tank. When I contacted Rheem they told me it is not their problem and that I need to take it up with their contractor and that I would never be able to prove it. Their contractor does not respond to any forms of communication. The Rheem representative were very rude and unprofessional. So I paid ~$2,000 for a damaged, unsightly water heater. Plus, is it safe? Will the damage cause the tank to rupture or leak hot water?

I installed several same type of Rheem water heaters in my apartments. One of them keeps turning off pilot. I called the Rheem customer support and technique support several times. Every time, I have to wait for long long time before I was able to talk to the support. Every time, they sent me a new pilot assembly since my water heater is still under warranty. I have to spend a lot of money to hire professional to install the pilot for me. The latest one was installed last week but the pilot was off again today. I think that the water heater really has a defect since beginning so the pilot was off again and again since my another same type of Rheem water heater works well so far that was installed in another apartment within the same fourplex building. The two apartments and locations for the water heater are identical. Honestly, I requested Rheem to replace the water heater for me since it is under warranty and it has defects. But Rheem refused to replace my water heater, instead kept sending me a new pilot. But every time, I had to pay for professionals to install it. If the water heater has a problem, I dont think that it is useful to change the pilot again and again.

I have a 5 y/o water heater that has a leak. I have replaced the exhaust fan already. I have sent them photos of the rusted and rotted away parts because of the leak. It’s under warranty. They are refusing to replace it.

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.Rheem confirmed that the unit was still covered under warranty. However, the warranty terms and the procedure for replacement are unconscionable to the point where it would be more cost-effective to replace the unit at your own expense. So, we have a non-durable good and a difficulty to enforce warranty. Both of these conditions are illustrative of failure (and indicative of our national culture, which encourages corporate theft through planned obsolensce).I have sent a certified letter to Rheem on these issues and concerns. Lets see if the company will stand by its products. The reviews on this site and others dont give me much hope in this regard.

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

I bought a new property in 2/2006, warranty for water heater is 6 years. I did not occupy the property until 7/2006. Rheem will not consider move-in date inreplacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

After 2 years the Classic 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

Previous water heater was leaking. Contracted plumbing company to have water heater replaced. They recommended Rheem Water Heater (Model # 22V40FN). Installation Date: 02/17/2012. Paid $850.00. 12/7/2013 - Thermocouple had to be replaced. Part was covered, paid for labor $175.00. 04/24/2014 - No hot water again... Plumbers came out, re-lit pilot light, paid labor $75.00. They said nothing is wrong with unit and to contact PG& E to do safety check. PG&E came out and found nothing wrong with the areas surrounding the water heater. They checked the pilot light and said it would go out again. Problem with water heater itself. Contacted plumber again and they dont know what the problem is. 05/09/14 - No hot water again. Contacted a couple of different plumbers but they refused to work on Rheem products. Contacted Rheem Technical Support and they gave me telephone numbers for two plumbers that were in my area. 1st one said they will charge a service fee of $110.00 just to come out and second one didnt return phone call. Will never ever buy a Rheem product again.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still cant get a technician to fix the problem (I live in Portland, Oregon).Last phone call they said to me that they got a technician in Buffalo NY. When I told them, for third time, that I live in Oregon, the person decided to escalate the ticket to her supervisor. This guy (supervisor) send me a list with technicians who work in the area where I live. I called the first person in the list. He said to me that he does not work with Rhemm (!!) Prepare to be on hold for long periods of time when you call scam company. I wish I never bought this hot water heater and I hope others see my review so they can be saved the stress that Ive been going through. Today is December 23rd. Christmas with no hot water. Thanks Rheem!

Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

Bought a Rheem tankless hot water heater in Summer 2012. Installed by licensed plumber. Unit froze up in the very cold weather we had this winter, and the copper tubing split. Plumber said he could repair unit, but Rheem wont sell parts. The plumbing supply house where I purchased it told me that they no longer sell Rheem units.Contacted their customer service. Was disconnected after long waits 8 times just as I was at the You are customer number 5 stage before finally getting a woman who gave me a direct number to the tech department which was answered immediately. I was requested to take pictures (inside unit, and outside) and email them, which I did. That was nearly a month ago. I have heard NOTHING back from them, despite two other emails. My next step is contacting the Mississippi State Attorney Generals Office. The unit worked well and saved me over $80.00 a month on my electric bill, but I have now been without hot water for nearly 5 months. Hoping that I can get this thing fixed. Probably will have to buy a new unit and it WILL NOT be a Rheem.

We purchased a home water heater with installation from Home Depot. That was done on Monday. The technician left before it was filled. The tank, not the pipes, started leaking as soon as it was full. We contacted the contractor and Home Depot and they both said to contact Rheem. After 37 minutes on hold I was told that a licensed Rheem professional would contact me within 24 hours to schedule a time when he could come verify the leak for himself. Now day 2 of no water heater and no call. Stay away from Rheem and Home Depot.

I am very dissatisfied with my tankless water heater. Our problem of no hot water started in June of 2011 and we continue to have this problem. Tankless water heater would work for few weeks then start flashing error code 11 or 12 on the monitor, and no hot water. This issue continued on and off for a while and now, it has gotten worst. Weve contacted Rheem customer care several times and each time, they all seem to tell us different reason for our problem. It really is a challenge trying to see if we will have hot water each day. Just recently, Rheem representative told my husband the gas line pipe is the wrong size. Thats not true because weve already checked the line, valve, gas flow, etc. They dont know what the heck they are talking about. They must read the problem manual given to them when they were hired. Weve also had Rheem authorize repairer looked at it. They have no idea what or how to fix this problem. Between Rheem customer care and Rheem authorized repairer, I dont know which one is worse because they are just one sorry ** after another. My husband and I are seriously thinking about switching back to the good, old-fashion water heater because we never had any problem with it. When our friends talk about installing tankless water heater, we tell them dont get Rheem tankless water heater because it sucks!

I have a Rheem water heater and the upper thermostat went bad in a unit that is less than a year old with me. Called the support number on the unit due to no hot water. Troubleshooted it and they said they had to have me call an electrician to check the unit for proper power. I did and the unit has a bad upper thermostat. Rheem support argued with me about the electrician did not do the right testing but yet they are sending me a upper thermostat anyway, the support person did nothing to help the customer and I called back and it got worse from there. The other customer service person argued with me that the power was wrong and the unit was hooked up wrong but yet the unit worked fine for the first 7 month I have had it.I had this unit installed by a professional plumber company that does these all day long and I was surprised he could tell how it was hooked up from his chair at his house WOW!!! Rheem has wizards working for them now!!! This type of support was so bad and as the customer I am wrong because from their home where they sit answering the phone they can tell how I have this unit installed wrong even after having professional people look at it. WOW Rheem you have the best employees on the face of the earth!! So if you buy a Rheem hot water heater be prepared to have your family suffer on a SUNDAY of all days to run out of hot water and get their wizard support team to tell you the customer how wrong you are and how you installed their unit wrong. Lesson learned here DO NOT BUY RHEEM!!! For anything!!!! Four day wait before I have hot water again and another $200 to have their junk installed. Really. THANKS RHEEM. NOT!!!!

I bought a 40 gal Rheem SHORTY electric heater from Home Depot. Installed it and it tripped the breaker about 6 hours after I turned it on. I discovered that, on the lower element one wire was pushed onto the other contact during manufacture. I separated the two wires and everything was fine for about 2 weeks. Then I noticed the breaker tripped again, I reset it and about 3 min later I smelled electrical burning, we all know the smell. Opened the crawl space door to see the whole side of the heater engulfed in flames. Ran and got my kitchen extinguisher and dove under the house to get it put out. After literally 58 minutes waiting on hold, Rheems answer was they would refund my money on the heater.

This is a worst company I have ever deal with. They are flat out refusing to replace the water heater under warranty.

We purchased a Rheem water heater less than 8 months ago. The product was manufactured in February of 2013. There are only 2 adults in the household and this morning when trying to shower before work, we found there was no hot water. My husband called Rheem to receive no assistance other than Rheem would cover the part, but not the cost of a plumber to install. My husband could install, but Rheem would not even overnight the part, telling my husband it would be 2-4 days before the part would arrive. My understanding is that these water heaters are no longer made in the United States and therefore the thermal coupling will likely go out many times. After reading other reviews, I see there are others with the same problem. It is amazing that Rheem does not stand by their product and take care of all costs (the plumbers fees). We will never buy a Rheem product again and will be sure to tell others not to purchase Rheem products. Perhaps if Rheem stood by their product and took care of their clients, they wouldnt lose business.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because were under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that its a easy fix and that she can replace it. Doesnt warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.I have a family of 6 and need hot water so I had to get a new unit a.s.a.p. It cost $2000 all in. I am livid that such a huge company cant back up their products. When they realize you have had issues with their product the first thing you hope to hear from them is Sorry youre having trouble with our products, Sir. Lets take a look at how we can fix this situation not We already gave you a new one. I thought you should get at least 10 years from a heater? Not impressed Rheem! You should be ashamed! Profit over people!

WE had a Rheem water heater installed on December 3, 2020. Almost immediately, the water smelled of rotten eggs. We have softened water and it is not from a well. No problems like this with our previous Whirlpool water heater. Rheem says we need to replace the anode rod and are giving us no help at all. So, we need to pay for a plumber to fix this problem on a brand new water heater. VERY disappointing.

Well bought a water heater July 2020. Now Oct 7 pilot light won’t stay lit. Called company that installed it and they came out and said there is recall for these Rheem water heaters. Unit made in 2020 had a gas valve made incorrectly (also made in China). Rheem notified its vendors and sent kits (made in USA) to repair issue. These we to be install free as they went bad. What is needed is the new control module and new burner to match. Techs are replacing now. So I guess In a year we’ll know if works.I post this because I read a lot of self installers talking to Rheem and just replace certain parts. Since the gas control module is paired burner you need both. The China made one the open for the gas was too small and would start to fail after 6 months to a year. So if youre just replacing the one part it’s a mismatch. And will still give you trouble. It really the match of thermal coupler to the Burner but they changed it anyway.

Bought a Rheem water heater in Feb 2012. After 11 months Jan 2013 thermocouple went out. Replaced no charge. Feb 2014 thermocouple goes out again. Will ship the part to me but I need to pay labor. I was told by a Rheem rep the new part has been redesigned but Rheem was not covering labor even though it affect all the water heaters they make. Very angry and disappointed in Rheem product and customer service. At this point labor cost for repair is $95.00 a hour. A lot of money for a unemployed person!!!

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

Eco200pvn tankless water heater - Purchased 2011 still under warranty. Professionally installed. Large investment for efficiency. Flame sensor defective. Unit starts, flames come on then shuts off. Contacted Rheem customer service by email three times no response. Local contractors do not work on this model. Multiple complaints of same problem on line. Major safety problem as the only way to get hot water is to turn the water on and off at the unit so the initial flames warm the water. If the unit starts all members of the family rush to shower while we have hot water. Called customer service limited hours not responsive. Very poor unit! UNSAFE! No customer service. Never use Rheem again.

Purchased a brand new Rheem hot water heater from Home Depot in 2018 and right out of the box it was DOA. It says right on the side of the heater to not return it to the place of purchase but rather to call Rheem customer service (which is the worst customer service). Three days later (without hot water) I received a replacement controller. $225 later a plumber installed it and it still would not work. Two more calls to Rheem (they called themselves Rheem because they ream you) and they ship a replacement pilot light kit. $180 for a plumber to install and after many attempts it lights and heats. Works great for a couple months and then the pilot light goes out. Many attempts later and another $120 visit by a plumber they fix it and it now works for close to a year before the pilot light goes out again. Call the plumber and $120 he resolves the issue after three more days of waiting for the part. Works this time for a year and now two and a half years after purchase it dies again. Three days without hot water and multiple calls to Rheem (ream) and they are shipping a replacement part (oh by the way if you want expedited shipping that costs $30 but it still takes two days). I finally got done. It is not worth the hassle of dealing with this company and their garbage product so I am replacing this piece of crap with an AO Smith.The sad thing is that two plumbing companies told me not to purchase Rheem and I did because they had the better warranty. Well the warranty is useless if your only option is two wait for three days for the part and then you still have to pay the plumber to install it. Note to self. Find a reputable plumber, buy the brand they recommend and install and never buy Rheem.

So every time I have to reignite my water heater I add something to this comment. This is the 2nd water heater in 4 years, they replace the first one because it was fully covered. The new 2nd one lasted about a year and a half and started to have problems. I have received 1 head and sensor replacement due to 9 blinks. Paid to have some one professionally repair it. Now I am still out of hot water in December. Customer service is great but you have to wait on the line for 45 minutes. Just proves how much issues they are having with their products. They are sending another head replacement and sensory in case the first one they sent was a dud. Going to waste more money to have it install. Find another brand of water heater, Rheem seems to be living on their past quality and makes crap now.

Rheem gas water heater model 22V40F1 leaked 8 months after 6 year warranty expired. No help from installer or Rheem on replacement price. Poor quality item made in Mexico. I will NEVER buy a Rheem product again, as they sure Rheemed me! Paid $800 for what I thought was a quality product installed. My original lasted almost 25 years made by American Water Heater Co.

I had to call to get a replacement on my 6 month old water heater. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. Rheem manufacturing process failed, and now they want the customer to help defray the cost. The part should be overnighted at their expense.. It would very easy to avoid that cost... BUILD A QUALITY PRODUCT...

We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldnt believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheems office was closed.I called Rheem on Monday for them to tell me I had to go through who I purchased the hot water tank through which was Home Depot. A representative at Rheem told me they would reimburse the labour to install the new tank. Im still waiting as of today being February 13, 2017. Rheem has the worst customer service I have ever had. They tell me someone will call me back in a day or so. They tell me it takes 6 to 8 weeks for an answer. Wow its now been 6 months and still no answer. I am so done with them. NEVER PURCHASE A RHEEM PRODUCT!!!

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

I had a new 50 gallon water heater fail under one year of installation: i.e. Bad thermal sensor. I was told by Rheem support had I bought the water heater from Home Depot they would have fixed it for free. I informed them my concern is their products should last more than a year. They even refused to cover expedited shipping costs.

My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now its five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!! I call claims dept and they tell me theres nothing they can do because my warranty was only good for the life of the first water heater? What? You have defective products that ruin my garage twice and cost me all kinds of money and theres nothing they can do? How about you make a better product!! I had my water pressure checked and it was fine so thats not the issue, the issue is that these water heaters are junk and Do Not Buy!! They are horrible water heaters, made by a company that doesnt stand behind their products, and insert language in their warranties that screw the consumer in the end. I will be looking for other consumers like me that bought these defective products and hopefully get some type of class action lawsuit going cause I know theres a lot more people that feel the same way I do. I now replaced with a Kenmore and it actually heats the water faster than the Ruud.

Yesterday around 5:30 pm I heard a loud popping sound and looked up. Saw sparks coming from the lower level of my home. Upon further investigation, I started to see and smell smoke. Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire.

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater. I went online and found other complaints of Home Depot Rheem 40-gallon H2O heater. I always thought Rheem was a good brand. I read Home Depot is purchasing low quality Rheem H2O heaters. I could not take another chance of getting Rheemed by Rheem as other angry Home Depot consumers of Rheem H2O heaters describe their frustration. So I incurred a 2nd H2O heater expense & installation with Reliance for emergency service. Although, the tenant and I were pleased to finally have hot water within the hour! I feel as others that this is totally unacceptable to sell bad products! I was unable to send pics of receipts due to my malfunctioning VZ cellphone!

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didnt leak for a whole hour, needless to say Im severely frustrated.

Very displeased with Rheem warranty experience. My water heater burned up and it was a part of a warranty claim. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. After I sent in the pictures I had talked to a lady in regards to getting the pictures. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. Which is really odd they would give me a new case number... they must have gave me a new case number since they didn’t want help out with a recalled product. The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater. I have yet to see this supposed part that was issued. There is no way anyone can go this long without a water heater... literally 1 1/2 months. I am truly disappointed with the customer service and time it is taking for this to get taken care of. I had to go out and buy a brand new water heater because I couldn’t wait that long for the part to come in and this was issued 4/28... I had to spend over $600 dollars on this new unit as well as a $250 labor charge for them to remove and replace the new unit. It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. But when I called since I didn’t receive the email on the approval to go to Home Depot to get an equivalent one. I called then a new case easy wrote up and they were supposed to send a part. I am very unhappy with the customer service since pretty much nothing has been done to get this fixed fast enough done. This went out 4/23... and it is now 6/15 and I still have not gotten any response back from Rheem. No one ever get Rheem product since they are not helpful at all. This needs to get straightened out because there is no help at all because I am out a lot of money to get this taken care of when Rheem should have taken care of a majority of the expense.

I bought a Rheem 50 gal. residential gas hot water heater. Installed it myself, because its not difficult. Lit the pilot and gave it ample time to heat. Got a shower that evening and the water temp. alternated from warm to cool and continued to cycle that way throughout the entire shower. Couldnt get any help from Home Depot. Most reps there dont know their ** from a hole in the ground. Looked online and found some broke-** plumbers asking for donations to solve problems. What I did is what most should do, but dont because they dont have the time or cash. This is precisely how a company like this survives. There is not enough coverage on what a piece of ** product these ** put out. Just another sell out company that has junk put together by those from the land of dirty **. Had a plumber buddy suggest Rinnai. So I drained the Rheem and took it back. Put a Rinnai in and lived happily ever after. Because Im from back east and dont mind speaking out. Every time Im in Home Depot, supply yard, hardware store, etc.. Ill check the plumbing supply aisle, and have thus far talked 3 people out of buying Rheem products. Feel like getting Rheemed Id say. That doesnt hurt their profit, but if people keep it up and bad mouth them every chance they get, especially us contractors, eventually they may build a better product or at least hire a few professionals to help. Either way, Im from the old school and its too late, will never buy anything this company puts out and have steered other contractors to this site, so they can see for themselves the amount of dissatisfaction. Thank you Consumer Affairs and all those who took the time to help talk me out of buying Rheem.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

We have a small space under our house for an electric water heater. We dont have much of a choice. We bought a Rheem 2 years ago, and have to replace because it was leaking out of the seams. We got a new one home, and opened the box. The bottom of the heater was all bent. Had to take it back. Waiting for the replacement, as I type. I told the husband to have them open the box at Home Depot, before he brings it home. Next years investment will be to replumb for an outside or garage heater. I am putting a curse on the people who built this house, and am beating myself up, again, for buying the place.

Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you’re out of hot water or not. All they do is make excuses. I will never purchased one of these again.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

My less than two year old RHEEM gas water heater has a leaking plastic T and RHEEM refuses to send me the part. The plastic T joins three copper lines together using rubber o-rings and metal clips. The lines are metric so only RHEEMs supplier in Japan can provide the plastic, and RHEEM claims bosses in Japan refuse to send it.