All I wanted to know is to how often the recirculation pump needs to be programmed on my Rheem Platinum Tankless water heater. I tried the learn option and it didnt work good at all. Every time I have called I get to talk to someone, give all my info, just to be transferred to level 3 or another dept just to be on hold 30-40 min. Finally, when I do get to talk to someone, the different guys Ive talked to were very rude, disrespectful, and honestly didnt seem to care if I got an answer or not. Never will buy a Rheem product again. Tech support terrible.

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

Bought a new electric water heater. The 40 gallon professional series from Home Depot. I am a maintenance man for a living and have installed several water heaters with no problem. Got this one home. Put in new breaker. Installed heater. Never did get hot. Called the number on tank and went thru a checklist. The tech talked me thru and decided the thermostat needed to be replaced. They sent me a new one installed. It same thing doesnt work. Called Home Depot and they delivered another new water heater. Took a $100 dollars off the price. Installed the second one and it doesnt work either. So now Im taking it back to Home Depot and going to purchase different brand. Second time this summer I have bought a major appliance from Home Depot and encountered problems.

I purchased a Rheem Smart water heater back in November 2018. In August 2019 the water heater control panel shorted out and fried control panel. I need to add I did not pair my smart phone to my water heater. I set the temp to 120 and went about my everyday business. I called the tech line around 2 pm and was told I had to wait for a tech to arrive to fix the water heater. That was okay until they stated there were no techs available in my area, so they offered me allowance of $125.00 to find a plumber to come out and fix the water. Well problem 2 is there were no parts available in our surrounding area and I would have to wait for 2-3 days to receive the replacement part. Of course I was not going without hot water for that period of time and a plumber around here is $185.00 an hour from 8-5 and $277.50 for after hours. After they caved and got Home Depot to replace the water heater I downgraded to the basic and once installed it began to leak. Frustrating as it was I returned to home depot with the water heater at 9:50 pm and was given another water heater. Problem 3, I received the replacement control panel 4 days later and called three times asking to return it and Jesse says just throw it away, no need to return it. Rheem must be making money hand over fist to throw parts away like that. Im a home depot customer and I buy what they sell. Hopefully they will start carrying another brand for customers to choose from. I do not recommend this brand of water heater for any home due to the poor customer service they provide. Seven hours to replace a water heater. Thank God Im a do it yourself-er and dont have to depend on anyone to repair my home.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

We have a small space under our house for an electric water heater. We dont have much of a choice. We bought a Rheem 2 years ago, and have to replace because it was leaking out of the seams. We got a new one home, and opened the box. The bottom of the heater was all bent. Had to take it back. Waiting for the replacement, as I type. I told the husband to have them open the box at Home Depot, before he brings it home. Next years investment will be to replumb for an outside or garage heater. I am putting a curse on the people who built this house, and am beating myself up, again, for buying the place.

GG series water heater tank. I bought my water heater tank back in 2013 and in front of the tank was a big note saying 6 year warranty. And sure enough 6 years later I have to buy a new tank. The top part just started to leak water. Not sure what plumbers can do so I was told to buy a new one.

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

Worked great for about 4 months. Then started throwing error codes and kicking off the compressor. So it would only run in electric mode, which is triple the operating cost. I contacted Rheem due to the warranty (be prepared to be on hold 40-60 mins each time), and was told they would send a contractor out. Well, 3 weeks later, I contacted them AGAIN since I had heard nothing, and was told that there were no contractors in my area so I had to do all the leg work to find a contractor who would diagnose it, pay them upfront and I would be reimbursed. Okay, so be aware that most plumbers will not TOUCH a hybrid water heater, whats less try to diagnose or repair it. I finally found one, submitted for the reimbursement (still have not been reimbursed), they sent a replacement control board, had to pay the contractor AGAIN up front to replace the control board (still have not been reimbursed for this second bill), which did not fix the problem.Today, I called Rheem AGAIN and was told that I have to uninstall the water heater myself, drag it back to Home Depot to get a warranty replacement, and pay another contractor up front to reinstall the new one. This has been the most horrible experience and horrible company Ive ever had to deal with for an appliance. When it works, its amazing, but this POS only lasted about 4 months and is not worth the stress or additional money you will have to pay to fix it once it stops working. DO NOT BUY!

Buyer beware. Paperwork that came w/ hot water heater says it has 9 year warranty. Failed after 6-1/2 years (tank leaked/not fixable). Escalated issue to Customer service Supervisor, said warranty only 6 yrs. Not covered and nothing they could do. Wasted 6 phone calls to company to try to get them to issue me some coverage under warranty. Somehow it was my problem that the paperwork that came with my hot water heater was wrong and I was suppose to know this.

We bought the Rheem Water Heater 2 years ago. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. My husband called Rheem, they said the Gas Control failed. They charged around $100 for sending a new gas control. Recently, the gas control failed again. This time is in cold season and we waited one week for the part coming. Thats horrible when we do not have hot water in used. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. Thank you for reading.

On Oct. 3, 2011, I ordered a part for my 4 year old water heater. It was because my repairman said that Rheem will not send them to repairmen so they can repair it, and that I can only get one part replaced. If it goes bad again, I have to replace the water heater. Its not good. So, we contacted Rheem and ordered the part at approximately 2:00 pm. They said it would be shipped over night. It wasnt. I called them the next day. They said it was not going to get here until the next day. I thought that by buying a name brand water heater, it would be reliable. Unfortunately, that is not the case. Whatever happened to customer service? The people I talked to were just a call center, so they really didnt care.

I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.

Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldnt light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and wont stay lit! No hot water over Christmas weekend! Its unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

Water heater started to leak water and wont turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. Thats the best they can do and make me wait.

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.

I just wanted to vent a little. Had a brand new water heater put in and 8 years later, it is rusting and leaking. I am told these should last 10 to 15 years. Seems I am not the only one being rheemed.

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Thank goodness we had a full warranty for replacement. We are now out of pocket $551.25 for service charges. We are not happy and will never get another Rheem hot watertank again!

After 2 years the Classic 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didnt even asks for his license #. Two weeks later Im back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. Im just ready to give up and just go buy a new one AND IT WONT BE RHEEM!!!! But this is what they.

Purchased a brand new Rheem hot water heater from Home Depot in 2018 and right out of the box it was DOA. It says right on the side of the heater to not return it to the place of purchase but rather to call Rheem customer service (which is the worst customer service). Three days later (without hot water) I received a replacement controller. $225 later a plumber installed it and it still would not work. Two more calls to Rheem (they called themselves Rheem because they ream you) and they ship a replacement pilot light kit. $180 for a plumber to install and after many attempts it lights and heats. Works great for a couple months and then the pilot light goes out. Many attempts later and another $120 visit by a plumber they fix it and it now works for close to a year before the pilot light goes out again. Call the plumber and $120 he resolves the issue after three more days of waiting for the part. Works this time for a year and now two and a half years after purchase it dies again. Three days without hot water and multiple calls to Rheem (ream) and they are shipping a replacement part (oh by the way if you want expedited shipping that costs $30 but it still takes two days). I finally got done. It is not worth the hassle of dealing with this company and their garbage product so I am replacing this piece of crap with an AO Smith.The sad thing is that two plumbing companies told me not to purchase Rheem and I did because they had the better warranty. Well the warranty is useless if your only option is two wait for three days for the part and then you still have to pay the plumber to install it. Note to self. Find a reputable plumber, buy the brand they recommend and install and never buy Rheem.

“I am posting the following experience as an example of how companies should treat clients/customers regardless of stated warranties, policies and procedures. A number of years ago, I purchased an above-ground salt-water pool with a Raypak pool heater. It was a good heater, but two years ago reached the end of its life and had to be replaced. I decided to purchase another upgraded Raypak heater (larger and with digital readout). Unfortunately, for some reason, the heater only lasted two seasons before needing to be replaced. While I was initially upset at this prospect, all companies can occasionally have a product that ends up being “a lemon” despite regularly producing high quality products.I have often said that a person or a company should be judged, not on mistakes made or an occasional poor product, but how they respond to fixing the situation. In this case, Raypak, sold in Canada by Rheem Canada, came through with flying colours. Technically, my Raypak heater was out of warranty, but Rheem understood the situation and recognized that their products usually perform much better than was the case with this particular heater. The company, with a special shoutout to the Director of Sales in Canada, Dave **, was very understanding and helpful in this situation by replacing my heater. Rheem/Raypak has just ensured a lifelong customer and one who will spread the word. Raypak/Rheem is number 1 in my books!”

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturers hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, You need to return the old heater to us. This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.I had just paid another $500 with tax for another one of their substandard water heaters. I also researched online and they do not have a good reputation for warranty returns nor are they rated well in the country for product reliability. Do your research before you purchase and if you do purchase a Rheem forget any type of customer service or warranty honor.

I tried to leave a review on Home Depots website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting quality guidelines. Im starting to wonder how many other reviews arent showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.On two separate occasions we had purchases a Rheem short 40 gallon water heater when a standard water heater would not fit. Both times we made the long haul of getting the tank and just as we got them out of the box we found big dents on both heaters. They had to be returned because while it was only the shell that was damaged, we had concerns about the condition of the glass liner.

This companys products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & its customer service is awful. 0 out of 5 Stars. Absolute worst water heater Ive ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I dont remember what brand it was. Certainly not RHEEM or GE.This 2-year-old water heater is scrap. Its been popping louder than any water heater that Ive ever been around & the pilot light wont stay on even after customer service told me that it was firstly the burner (covered under warranty only a few months into purchase) then recently It started to shut itself off due to oxygen deprivation. They told me it was the NG controller so I purchased it thinking it would fix the problem. Well, it didnt & since they dont take back these parts, they simply refund your money if they were wrong but they wanted to keep the shipping as well as state sales tax. I had to talk to a supervisor just to correct this issue & they greet me with HEY, Manny - Very unprofessional. Must be Appalachian English (obviously not a true English) or possibly Ozarkian (from the Ozarks; of course) or quite possibly backwoods patois (gibberish) clearly all being from the south.

On 1/2/16 we purchased a Rheem Water heater and installed it. It never worked. After calling Rheem they told us they would overnight the new part. It took 2 days and then it was also bad. Now Ive been told I have to wait another 2 days to see if this new overnighted part will work. 7 days no hot water and no help for Rheem.

DO NOT BUY RHEEM. LOUSY PRODUCT!! NO CUSTOMER SUPPORT!! WARRANTY IS A JOKE!! Purchased Rheem 40 Gallon electric water heater from Home Depot Online. Had very hot water for 2 days. Then over next 2 weeks water temperature started declining. Yesterday water temp not even lukewarm. Unit has completely failed.Called Rheem Customer Service took over an hour to get through. They said a plumber would call me within one day. About 2 hours later I received an email from Rheem Customer Service stating This is Gemma from the Rheem Contractors Department. Rheem contracts with local plumbing companies (Authorized Service Providers) to provide diagnosis and repairs when our water heaters are within the labor warranty period. Unfortunately, our ASPs are currently unavailable at this time.No ASPs available!?! I live in one of the most densely populated suburban areas on planet earth and there are no ASPs available to service my 2 week old Rheem Water Heater?!? I went to Home Depot to find out how to proceed. Home Depot told me to uninstall the water heater and theyd refund the purchase price. Im feeling pretty scammed at this point by both Rheem and Home Depot. Rheem. What a perfect name for this sad excuse for a company.

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

I purchased a Rheem hot water tank from Home Depot about 2 yrs ago. I started hearing a noise like a clock ticking inside of the heater. I had a licensed plumber take a look at plumbing and also water meter. Everything is ok. My plumber said it’s the heater. So, I called Rheem and I had to send an audio of the noise. After an hour of being on hold they said it’s not their problem, it’s the pipes. So, they refused to replace it. Unbelievable. Never again.

Rheem purchased 10/2014. First call started Spring 2015. Pilot light kept going out. Get up to go to work - cold water. Called Rheem warranty number which by the way are the most dismissive, unfriendly and disrespectful customer service employees l have ever spoken with. Their CEO and CFO should really try using their customer service department. My first call the employee said it must be dust or dirt. l ask why this never happened to my old less expensive water unit - no answer. Months later same pilot problem - doesnt stay lit. Second call girl tells me it cant be the unit. l must have a gas leak or something about cubic feet of air in my garage. She told me l would need to call my local Pacific Gas and Electric Company which l did. Everything was good . NO GAS LEAKS and heater was in a space off the ground, with plenty of cubic ft. Third call l get a male employee. By now my unit is going out 2-3 times a week. He was the rudest one yet. They are sending me a new pilot ignition part, still not received. However even under warranty, its up to me to find a contracted Rheem plumber. They couldnt even recommend someone to call. l ended up calling Home Depot which gave me a local number. If l was a buyer for Home Depot l would stop all purchases of any Rheem water heaters from my own experience along with all these other reviews. Home Depot is too respected of a company to sell this poorly made product, with employees who could care less about your customers. WAITING FOR HOT WATER serial # rhunm381412412 model # xg40t09hn3800. Rheem 40 gal water heater pd 10/07/2014.

Purchase brand new water heater from HOME DEPOT. Had it installed correctly. It leaked. Submitted pictures to Rheem and they said it was a manufacturers defect and gave me $250 to get it unhooked, returned and a new one installed! $250, in their own words, is the National Average for reinstallation. No plumber would even unhook it for $250 let alone install a new one. We live in Mississippi, not New York or LA. Surely, the National Average would suffice here. Ive spent $300 to get it installed, another $300 to get it returned and another $300 to get it reinstalled. And all they can give through their warranty program is $250. Its their poor workmanship that caused all of it. NEVER BUYING THIS AGAIN. DECIDED TO GO WITH AN AO SMITH WATER HEATER. GREAT QUALITY!!!

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

I purchased a water heater last week. I had a guy come into install it for me. He got everything done and went to fire it up and nothing. After talking with the company who said they could send out service, but it could take about 1 week. Well with all the stuff going on in the world and me being a healthcare worker I need hot water. The guy takes off the black box at the top and lo and behold one of the three wires is not connected. Its a manufacturer defect and still will take about one week. So, the guy rigs it so we have hot water. I called 2 business days later because no one called me to set up service to find out that the call was disconnected and he never put it in. He had all my information already. Of course they had an excuse. I will never purchase another water heater from this company again. I also paid the guy to install it and they will not reimburse me anything. You know what I would like to do with this heater.

I had a professional install a new water heater. The old one had finally quit working. He installed a Rheem. When he turned the water on and it had time to heat water the first time the pressure valve wouldnt stop leaking. So I called Rheem and after a fight they agreed to send a new pressure valve to me that I installed. That stopped the leaking for a couple years. Still under warranty 4 years later it starts to leak again... I call them back and they wont send another pressure valve out but tell me I have to install a thermal tank? I have the lowest pressure of all my neighbors and none of them have a thermal tank why should I, now, need one? They say if I install a thermal tank and it doesnt fix the problem that it is probably the water tank. What a piss poor company... Never again will I buy or allow a Rheem on my place!!!

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced. I called Rheem for replacement parts. First they sent out the pilot light igniter. Now that we know that the coupling is sliced we called Rheem and it has been a week for them to ship out this part. I live on the East Coast, where Rheem is located, there has been no tracking number. The replacement part is in stock, says one of the assistants from the call center. But still no replacement part. With two kids and one parent this is tough on me. Working multiple jobs and coming home to no hot water to bathe and any household chores. This has been a struggle.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

The professional plumber installed a Rheem Professional water heater. Two years later it has failed and its bottom tank leaks. Turns out the thermostats were installed wrong at factory. Rheem claims I or someone else intentionally switched them. Seriously??? Warranty not being honored.

One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and thats when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line. The first person had transposed two numbers of my serial number and sent me to the wrong line. Seriously. Said I had to transfer to electric queue. Transferred me. Wait time: 84 minutes! Oh, no...not doing that dance again. Hung up and dialed back in. Got to their first level again - explained problem and requested assistance. Was assured I could be transferred to electric tech line and would be bumped up in the queue. Transferred. Wait time: 88 minutes! Seriously? Hung up again and called back. Again. Received immediate message that they were closed. At 10 minutes before 8:00. So much for their Assistance available 24/7 sticker on the water heater. So now, I will have to call back...again...and waste 2 hours...again...all just to get a new heating element sent to me. Ridiculous.

Model # 22VR40FN - Water heater needed repair after just a few years of service. Had to pay $235.00 for a tech to repair. Rheem makes you jump through hoops just to try to get a $45.00 parts reimbursement covered by their warranty. Almost 40 minutes on phone, repair invoice from plumber marked paid with our check number on it sent previously but I guess, not enough (insulting), image of both sides of our cancelled check needed as additional proof of repair. So that means more time wasted - special trip to bank to get cancelled check copy. Will never buy a Rheem product again. Never a problem other than age with the other water heaters Ive owned in my lifetime. Generally speaking, theyve all lasted 12-15 years without repair or failure.

Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!

For years I always trusted Rheem but after several weeks I have been trying to get help and no response. There are multiple people saying that the gas valve on the hot water heaters are bad. Its true. I called customer service and the girl put me on hold and waited for Rheem minutes. Never got a response. Dont buy Rheem.

I had to replace the Rheem hot water heater in my grandmas house 3 times in 2year. This time the heater has a recall on a part that rheem cant even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an Oh well attitude. I hope this review save people time and especially money. I wish I had read the reviews.

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light wont stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I dont have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumbers grade water heater. Im thankful for this site because Ill be having central air installed this summer and it will not be a RHEEM product!

Talked to Rheem. Warranty starts when it is made, not when its installed. Woman tried to get an extension but man at GE that made the water heater said No go, you cannot extend it. So, since its 2 days past the date, I have to pay $300 for a new gas valve to be installed.

We purchased a water heater in 2015 from Rheem. The gas valve went out in 2020. While the part was still under warranty, the labor was not and the labor to install one of these units varied from $200 to $600. Our previous water heater lasted for 25 years as did all of our neighbors. This was clearly a faulty part and when I called Rheem to work out some sort of compensation I was denied, treated rudely, and put on hold for over an hour and a half. Please do yourself a favor and steer clear of this company!

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

I purchased a water heater by Rheem less than 6 months ago. The gas valve went out on a Thursday. Rheem sent out a technician on Monday late evening. They wouldn’t overnight my part. I was told 1-2 days for the part to arrive. My part should have been overnighted seeing how it’s only been

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldnt possibly be more disappointed. Well have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

I wrote a review about the Rheem water heater, it was a very low recommendation. I have to apologize. After being in touch with Rheem I have to give them a thumbs up (5 starts) and Thank, Twin Pines Farms, (Conn) for their helpfulness and treating people like you would want to be treated.

Rudest customer service department ever all the way from the customer service reps who answer the phone to the supervisors of the area. I called because our water heater broke on December 23 when it was only 3 years old and received no assistance. The service guy was told the part wasnt available for 2 weeks. The supervisor told me no one called in. After pulling teeth, she finally agreed to double check my serial number, and it was typed in wrong. He did call in. The initial rep and supervisor were very rude, and not at all sympathetic. The repair man was also given the wrong information. He was not offered an alternate replacement part that would also work. We will be replacing our tankless water heater, and it will not be by Rheem.

I purchased Rheem water heater two years ago. I called today to get the product fix or replace because is still under warranty. After 2 hours of being transfer and on hold, they tell me that they werent able to help. Since the unit was no longer installed the warranty is voided. I explain to Amanda about the reason of not being installed and still no joy. If able try to used another brand or call this company before attempting to fix it yourself. This company is ripping off customers.

I purchased a 50 gal Rheem water heater XG50T12DU36U0 from Home Depot, I installed and it would not light up unless I would close and reopen the gas line manually. I called Rheem, troubleshooted the water heater with them over the phone and they decided it was the gas valve. I replaced it for them and the problem continued. I called them again, troubleshooted the heater again and they said it was the ignitor and asked me to replace it. I refused to replaced because I did not want to damage the heater and invalidate the warranty. Their repair company replaced the ignitor, the unit started after many sparks and then would not work again. I called Rheem again, troubleshooted again the flammable gas sensor, reset the gas valve without fixing the problem. They said it was the thermal protection device and asked me to open and remove the burner which I refused to do. I got tired of this and asked to return the unit. Rheem says they do not recommend that because they want to keep troubleshooting the unit (while I take cold showers...) and do not issue a Return Authorization number. Home Depot manager says I need to contact Rheem, get a return authorization number and they do not honor the 90 day return policy nor provide me a copy of it (they said I can take a picture of the policy on the counter). The policy does not mention water heater as non returnable items but still the manager does not accept me to return the heater. The manager said also that since the water heater was installed I cannot return it. Home Depot 1-800 customer service says I can return the unit (with receipt, serial number on heater and undamaged) but they cannot override the store manager. Do NOT buy RHEEM WATER HEATERS from HOME DEPOT.

Leaking gas whenever we have other appliances such as the heater that uses gas on at the same time. Called their customer service support was not helpful. Only fixed the controller but still have the same issue. Very unsafe product. I am still dealing with them. Hopefully they will replace it or something. I might just replace it since I feel very unsafe to have a water heater that randomly leak gas...

Our hot water heater went out and our plumber installed a new one. It would not continuously heat water. Got it traded out for another. Same Problem. For 2 months now, I have to go clear down stairs and reset the system for it to heat water. Now Rheem authorized another plumber to come out and diagnose the issue. The new plumber is saying we need to rip out our 2 inch vent pipe and put in 3 inch vent pipe. Why would we not be told up front this system requires 3 inch versus the 2 inch that houses only 10 years old or so all have!!!

I see all of these bad reviews of the Rheem water heaters and notice that many seem to be purchased at a retail level either thru their plumber or directly from Home Depot or other home improvement outlet. We installed our Rheem water heater Model, RHEPRO52-2, in May, 2004 and it's still going strong after 14+ years. Never had a problem or leak. I researched which water heater to install before building, even talked to the Rheem folks. I told the plumber what I wanted. After much grousing, he installed what I wanted and I even got him to submit the registration paperwork that extended the warranty by 4 years ( one of the reasons I wanted it.).

I have a small apartment building that was serviced by a 40 gal water heater for over 10 years without one problem. In the last 2 years I bought a 40 gal Rheem water heater and it failed. I was told it was too small, so I purchased a 50 gal Rheem water heater which failed in 6 months. They sent me parts and it failed 2 additional times. Each time requiring a whole new boiler, valve, and thermostat assembly. My question is how did one 40 gal last 10 years and I can’t get 3 years out of a water heater with new technology and a larger capacity? My calls to Rheem were in excess of 30 minute wait times and 20 + callers ahead of me. Another bad sign!

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! Its only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the Closed Heating Chamber and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.

Worst Experience of my life. Do not, I repeat, do not buy their unreliable products. Customer support is horrible, and impossible to reach. My new water heater broke down after 1 year of installation. I called their customer support, they hung up on me after waiting for an hour and half to talk to them and mind you I called them at 8:30 AM. The next time I called I had to wait 3 hours. If the average waiting time is 2:20 hours then maybe just maybe you should hire more tech support!!! Or maybe stop selling cheaply made equipment!

It worked for one day then I had to call for repair, they shipped a part but they wouldnt pay for labor nor had a field service staff to help with. I had to pay for a plumber. 3 days later broke again and Rheem washed their hands off. Basically a brand new water heater that doesnt work. It is not on their radar for customer service. I will never purchase from them again nor I suggest anybody does.

I bought a GE/Rheem 40-gal. power vent hot water heater in June of 2009, Model # GG40T06PVK00, and last week it quit. AB lights on. I turned it off for 10 minutes, turned it back on and watched through the window. I watched the igniter turn red and the gas turned on the burner, lit for a second or two and a click and it shut down and recycled and lit again, this time staying on. This has happened 2 more times. I had an A.O. Smith power vent for 10 years and the only reason I replaced it was because I didnt want to spend $175 on the new power vent that was coming apart. The heater still looked and worked great. My GE/Rheem is just 3 years old and you never know if you will have hot water or not.

We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they dont want to fix the problem Even customer service is very bad, they dont want to listen anything. Once they sold product who cares after.

I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer. I notified Rheem, but no one ever returned my call. Yesterday, 11-27-17 I noticed water in the containment pan. I pulled the lower cover and found the lower element leaking again. I tried to reach Rheem customer service with no luck! I strongly recommend avoiding Rheem Manufacturing water heaters. Looking around on the internet, I am not the only one who feels this way. What a terrible company.

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

Previous water heater was leaking. Contracted plumbing company to have water heater replaced. They recommended Rheem Water Heater (Model # 22V40FN). Installation Date: 02/17/2012. Paid $850.00. 12/7/2013 - Thermocouple had to be replaced. Part was covered, paid for labor $175.00. 04/24/2014 - No hot water again... Plumbers came out, re-lit pilot light, paid labor $75.00. They said nothing is wrong with unit and to contact PG& E to do safety check. PG&E came out and found nothing wrong with the areas surrounding the water heater. They checked the pilot light and said it would go out again. Problem with water heater itself. Contacted plumber again and they dont know what the problem is. 05/09/14 - No hot water again. Contacted a couple of different plumbers but they refused to work on Rheem products. Contacted Rheem Technical Support and they gave me telephone numbers for two plumbers that were in my area. 1st one said they will charge a service fee of $110.00 just to come out and second one didnt return phone call. Will never ever buy a Rheem product again.

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

Bought new water heater Tuesday, got the 9 year warranty. Guess what, new water heater doesnt work. Friday called toll free number see if warranty would cover parts that need to be replaced and work. Rheem calls back to inform us that we live too far away from a tech to send one. That we would have to call the plumber ourselves and pay for all work. We then send the invoice to Rheem and they decide if they will reimburse us for it, but only up to $125.

I purchased and installed my Rheem gas hot water heater Dec. 2, 2020. For 7 months I didnt have a problem but then like most people on here my pilot light went out while I was out of town so wife had no hot water. When I got home I lit the pilot and thought it was fine only to find out it went out again. Saturday evening I changed the thermocouple I bought that day at Home Depot the same place I bought the water heater so that night after changing that and it not lighting and changing back to the old one I figured it was probably the gas control valve. Sunday morning back to Home Depot to find out none of them had a gas control valve in stock. The gentleman at the store called Rheem and right away placed on hold for 20 minutes till he used another phone to call again. This lady was helpful saying they can get a plumber out but who knows when, so instead she sent me a thermocouple and a gas control valve.I had to go back out of town Sunday so another week the wife doesnt have hot water. The part arrived before I got home so I changed it as soon as I walked in the door. Took around 30 minutes. So today I called to see if they can send me a spare gas control valve because I shouldnt have to go over a week without hot water and this original one lasted 7 months so Im sure this new one will go bad. But I was told they dont ship out spare parts. This was all after being caller 39 and being on the phone for 58 minutes before getting hung up on. When this one goes bad the water heater is gone. Heads up when changing the gas valve mine came with a screw in plug in the hole I needed for my pilot gas line, make sure to plug the other hole if you have to remove one because I wasnt aware of that and had my house smelling like gas fast. Rheem needs to plug both holes and let the consumer unplug the one he/she needs. It could save a life.

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead. I was finally able to locate the distributor, who said they would be able to replace the water heater for a $150 service (provided I transport the old/new tanks). But they requested a voucher or authorization in order to provide me with a water heater replacement. I called Rheem 800 number yet again and the person transferred me to the warranty department which is now closed for business. Im going to be yet without hot water for another weekend. This is horrible customer service, giving me the running around!!! The water heater is less than a year old!

I bought my water less than a year ago and a defective part made the heater stop working. I called the number on the warranty and got a complete run around for 2 hours kept transferring from one to other. They told me final that in two days they would send some out. The company they said they called didnt get the request for three days and said they couldnt come out for a week anyway. Rheem told me to call my own plumber to fix problem and they would reimburse me. I did what they asked, sent all documents to them, they replied. It will take 6 to 8 weeks for a refund. Needless to say as of today June 11, 2021 I have not received my refund after countless emails. What do I do, please advise. This started in March 2021. Thank you.

The Rheem 40 gallon gas water heater never worked properly, temperature could not be adjusted and stayed at 120 degrees, even in low or vacation mode. Customer service had 45 hold time, but finally sent out a local plumber, who believed it was a faulty temperature controller. I again had difficulty getting to Rheem customer service, but they ordered a new temperature controller which was installed by a local plumber. After running hot water for a considerable time with controller in vacation mode the temperature dropped but stayed above the 91 degree stated in owners manual. The next morning I ran hot water on a home thermometer and the temperature shot up to 120 degree, the maximum the thermometer could read. Now I must call to get a third plumber out to correct situation.The owner manual does not say it is a Rheem water heater and it appear to be the same water heater at Home Depot and Lowes. Also the owner manual shows the temperature controller to be a brand name Honeywell but the controller provided appears to be the same, only the Honeywell name is missing. Bottom line; I will not buy another Rheem water heater.

Purchased NEW unit through a marketing company on Ebay. Verified with Rheem the Serial number had never been registered. Installed unit and just in five years the heat exchanger has failed within the parameters of the 12 year warranty. I have gone back and forth with this company and realized they do not stand behind their products over technicalities.They call the business that sold me the tank and the Stainless vent kit a third party vendor that is pure manure! I have the receipt the vendor wants to help and the Rheem company said they are out of the picture! Its between me and the vendor! I smell manure again! Any store selling manufacturers products are not liable for the warranty...the manufacturer is once you produce a legit receipt. Conclusion: RHEEM HAS NO ETHICS, INTEGRITY AND ANY CUSTOMER ORIENTATION! Learn from my experience>>> why would you buy their product after reading this review! I have emails of this short version of a review I am posting>>> Learn from others misfortune & experience

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

My water heater failed and after contacting Rheem tech support they agreed that the unit needed needed to be replaced. No one in my region [including Rheem] had any replacements so Rheem told me to purchase one from Home Depot, which I did. After months of emails, submitting numerous copies of documents and hours of phone calls I received a check for 1/2 of the replacement unit value. Rheem informed me that the unit wasnt worth what I paid for it. My cost would have been the same from Rheem, Home Depot or a Rheem authorized dealer. Rheems lifetime warranty is a lie. Its a great water heater, but you would be better served buying a decent quality unit from another manufacturer. If I had known that they werent going to honor the warranty I wouldve bought a different brand.

Hi there, I am a home builder by the name of Ivaan Interiors in Winnipeg, Canada and I bought a 60-gallon HWT from Home Depot last month Dec 2021 for my new house to sell. The hot water tank was installed on-site by a licensed plumber and electrician. The electrician found that its not heating and consuming double Amperes as compared to it and tripping the circuit breaker. The electrician double-checked all the wiring but it didnt work and mentioned that there is some problem inside. We called customer service and they said, We can send parts, and we have to get it repaired at our end. THIS IS RIDICULOUS CUSTOMER SERVICE. How can we repair and why should we spend another hundred bucks to get it repaired. We didnt buy this brand new product to take the pain to repair. The buyer is taking possession next month. I want it to be repaired or replaced asap. I would appreciate if this matter is taken seriously and solved immediately. Manish

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.The contractor took it back but the distributor where it was originally purchased said that they will not exchange. I contacted Rheem and they told me to try another distributor--same thing, no exchanges. I called several more and asked Rheem if they could ship me one they said no. This has been ongoing for three months so I eventually contacted the BBB. Rheem said that they would give me a fair market value. This turns out to be about $400 when a new heater cost is about $800--not fair at all.Please do not purchase from Rheem because they do not honor their warranty. I purchased a different brand to replace the defective one. You will get ** when your heater fails. I had to pay an additional $400 for a new heater.

I hired a licensed contractor to install a new Rheem water heater. After 6 months the new water heater leaked, it had a crack in the tank. The contractor replaced the water heater under warranty. A Couple months later the water heater failed. I contacted Rheem and they sent parts to my house and contacted their approved/authorized contractor to replace the parts. When the repair was made, their contractor dented in the side of the tank. When I contacted Rheem they told me it is not their problem and that I need to take it up with their contractor and that I would never be able to prove it. Their contractor does not respond to any forms of communication. The Rheem representative were very rude and unprofessional. So I paid ~$2,000 for a damaged, unsightly water heater. Plus, is it safe? Will the damage cause the tank to rupture or leak hot water?

I purchased a Rheem hot water heater from Lowes. It worked for six months then started tripping the reset button. Tried to exchange it at Lowes and they said I had to call Rheem. After half a dozen calls they shipped me a part they said would fix it. It didnt. I cant afford to buy another new heater so for the past 18 months we have to push the reset button and wait an hour to use hot water. I will never buy another Rheem product. They do not stand behind their products.

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me thats its probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesnt want to deal with my wife. It is up to you if you think its worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

I bought a new property in 2/2006, warranty for water heater is 6 years. I did not occupy the property until 7/2006. Rheem will not consider move-in date inreplacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

I bought a Rheem water heater 3 weeks ago. Installation went well. But then the pilot light went out the next morning. I restarted it right away. After 1-3 days it keeps going out. It never stays lit. I called Rheem - they told me that they would replace it or fix it. They told me to get a plumber to come out. The plumber called up Rheem and told them that everything was hooked up properly but it is not working correctly - that it needs to be replaced. They told them that there was a tiny leak in the water that they tighten and fixed instantly but it had nothing to do with the problem. Rheem told them that it is not covered now because there was a water leak. I cant even begin to tell you how small this leak was. It was nothing. Rheem was just looking for any excuse not to replace it. They are such a joke.I would never buy another Rheem - I would never recommend one. My plumber kept telling them that the water had nothing to do with why this is not working. But they didnt care. They told me to go buy another one. Horrible customer service. Horrible product. Stay away from Rheem. Even my plumber told me that I should have read more reviews - most of their repairs are for Rheem.

I bought a Rheem gas hot water tank in middle of November 2020 and by mid June the pilot and burner stopped working. Called and waited on the phone for about an hour to get warranty and they shipped parts took about a week but they didn’t have a technician so I paid $350 for a company to come replace the parts. The parts worked for about month and now again I’m out of hot water and still waiting for them to refund the money I spent because they didn’t have a technician even though parts and labor were both under warranty. After 2 hours on the phone again they are sending someone in 10 days that is out of state to come look at the tank. After talking to a few other people who purchased Rheem products I would not recommend as they all had the same problems. In the 9 months I’ve owned the hot water tank I have been out of hot water for a month, missed work to wait on a plumber, spent $350 out of my own pocket, and lost hours on the phone. Plus after complaining and contacting them multiple times I am now getting emails saying they would only refund $250 and then an email the day after saying only $150 which are both contradictory of what they said. They do not care about products quality or show any care for their customers. Highly recommend going somewhere else for all products especially hot water tanks.

Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.It then came to mind to begin searching for this products recall. Not as easy of a task and I continue my search for a recall, but in the process I have found this water heater is no longer sold by Home Depot; every review was bad with most stating the thermocouple having to be replaced within the first two years, and this product has been discontinued. The GE Appliance website states this model is no longer being manufactured. And it is no wonder. What I am curious about is what it takes for a product to be recalled because from what I have researched it is the opinion of hundreds that this water heater is junk, a hassle to deal with the continuous problems, very costly. I pray not, although I fear the explosive sound could be a danger or deadly. If I could I would most definitely purchase another water heater but I am currently disabled, living on a limited income that I cannot even make it on each month. Therefore I pray for our safety and that the water heater does not have any further problems. As I have written this complaint, I have to GE as well. And Ill continue to seek a recall for this product. MY ADVISE, DO NOT BUY A GE WATER HEATER MANUFACTURED BY RHEEM!

I bought my Rheem water heater 2 years ago. Recently, the pilot light has been going out. As a single gal, who is not very handy, I thought I was making a great purchase given the product came with a 6 year warranty. Much to my dismay, I found out that the warranty is only a parts warranty! Now I have to wait a few days to receive the parts in the mail and figure out how to install them myself... And, once again, be without the ability to take a hot shower in the meantime! I had my previous water heater for nearly 20 years, without a problem and this one defaults after just 2!

Our water heater died, so I Got this unit because it was almost $100 cheaper than any other unit I found. I now know why! It was very easy to install but once it was, the bottom element began to leak. I called Rheem customer service. DO NOT EVER CALL THEM. What a waste of time. They do not care that the unit leaks, refuse to get you help. Home Depot only sells the unit and will not get involved to help with any issues. It took me over 15 calls to Rheem to get them to send out a plumber to repair the unit. Do not cut corners, spend the money and buy a better unit!