They don’t stand behind their product! Totally shotty product. Our experiences have been problems start within the first year to year and a half. That shouldn’t be happening. Yes, your ‘parts’ may be covered as they are with most water heaters professionally put in, but remember, you’ll be paying labor for a plumber to put them in each and every time! Once you’ve bought it, I guarantee you (with few exceptions) you will encounter problems.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

My water heater was not even five years, I had a six-year warranty. Sunday morning I awake to a flooded garage. As an elderly disabled woman, I didnt know what to do. That day I had to get it replaced, which was very costly for me, I felt relieved that it was still under warranty. I called first thing Monday morning, he asked me so many questions, then made me go out in the rain to remove a metal panel from the unit and drilled me on what I saw inside. After that he then claimed it was a parts issue that could of been replaced and therefore his hands were tied and couldnt do anything for me. Who could go for days waiting for a part that I wouldnt know to do with it when I got it and go without a shower for days. They will find any reason not to cover their products, even with a warranty. They have no consideration what people go through and the work and damages it causes. Will never purchase any of their products again and tell everyone I know.

Our water heater died, so I Got this unit because it was almost $100 cheaper than any other unit I found. I now know why! It was very easy to install but once it was, the bottom element began to leak. I called Rheem customer service. DO NOT EVER CALL THEM. What a waste of time. They do not care that the unit leaks, refuse to get you help. Home Depot only sells the unit and will not get involved to help with any issues. It took me over 15 calls to Rheem to get them to send out a plumber to repair the unit. Do not cut corners, spend the money and buy a better unit!

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldnt possibly be more disappointed. Well have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

12/16/19 paid 2600.00 for Rheem water heater - now 1/2/20 and we still have no hot water. Rheem was to send replacement part on 12/19/19 - we didn’t receive until 12/31/19. That part installed and still not working. Now Rheem sending another replacement part. Rheem will NOT replace this brand new unit as long as they can keep sending replacement parts!! This is not acceptable but they do not care how long we have been without hot water!

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

50 gallon water heater less than a year old and everything started to break down. Warranty doesnt pay for anything unless their own plumber does the job (Noahs Plumbing in San Jose, CA). Their plumber is very hard to book and we have been without water for over 3 weeks. Warranty department is extremely rude and will give you the runaround saying they only work with their own plumbers and everything takes 2 days for them to do anything. STAY AWAY FROM THIS BRAND. I GIVE THEM 0 STARS

I purchased a Rheem Smart water heater back in November 2018. In August 2019 the water heater control panel shorted out and fried control panel. I need to add I did not pair my smart phone to my water heater. I set the temp to 120 and went about my everyday business. I called the tech line around 2 pm and was told I had to wait for a tech to arrive to fix the water heater. That was okay until they stated there were no techs available in my area, so they offered me allowance of $125.00 to find a plumber to come out and fix the water. Well problem 2 is there were no parts available in our surrounding area and I would have to wait for 2-3 days to receive the replacement part. Of course I was not going without hot water for that period of time and a plumber around here is $185.00 an hour from 8-5 and $277.50 for after hours. After they caved and got Home Depot to replace the water heater I downgraded to the basic and once installed it began to leak. Frustrating as it was I returned to home depot with the water heater at 9:50 pm and was given another water heater. Problem 3, I received the replacement control panel 4 days later and called three times asking to return it and Jesse says just throw it away, no need to return it. Rheem must be making money hand over fist to throw parts away like that. Im a home depot customer and I buy what they sell. Hopefully they will start carrying another brand for customers to choose from. I do not recommend this brand of water heater for any home due to the poor customer service they provide. Seven hours to replace a water heater. Thank God Im a do it yourself-er and dont have to depend on anyone to repair my home.

I had to call to get a replacement on my 6 month old water heater. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. Rheem manufacturing process failed, and now they want the customer to help defray the cost. The part should be overnighted at their expense.. It would very easy to avoid that cost... BUILD A QUALITY PRODUCT...

I had a Rheem tankless water heater model # ECOH200DVLN. The unit was in warranty when it started leaking from the inside all over my basement. I contacted Rheem. They asked me to take some photos of the heater. I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasnt covered because my vent terminated under some deck stairs. I asked if he truly believed that was why it was leaking. He said that it didnt matter because it wasnt in code and they wont cover it. The stairs are for a deck and are 12 in the air.Apparently Rheem looks for any reason to not cover the water heaters they make and sell for about a thousand dollars. I would stay away from this company. I have the pics they requested and a video of the heater leaking for anyone that might be interested. I also posted a video on YouTube of the water heater pouring water out. If spending that kind of money for a water heater I would not want to buy one from a company that doesnt stand behind its product.

Purchased a Rheem 40 gallon water heater back in September 2020. Water heater stopped working November 2021, one month out of the year labor warranty, go figure. I’ve been waiting days for the new part, with no straight answer. If you want dependable equipment go with A.O. Smith for your water heater, and Trane for your heating and cooling. I have been an installer for over 10 years. And nothing but problems with all Rheem equipment, and replacement parts.

Bought new Rheem electric heater from Home Depot had it installed and it could not get water temp above 85 degrees. Called Rheem and after on hold for 20 minutes said all they could do is send repair parts that have to be installed. Home Depot wants to charge me to have the parts installed. Now I have to get it removed and return it to Home Depot for a refund. Do not buy Rheem. It is junk.

Leaking gas whenever we have other appliances such as the heater that uses gas on at the same time. Called their customer service support was not helpful. Only fixed the controller but still have the same issue. Very unsafe product. I am still dealing with them. Hopefully they will replace it or something. I might just replace it since I feel very unsafe to have a water heater that randomly leak gas...

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

On Tuesday, May 1, 2018 my water heater, which was purchased and installed on 8/28/17 stopped working. We contacted Rheem and was told that they would send a replacement part and would send someone to install it. After we received the part, Rheem told us that they did not have anyone to service our area and we would have to find our own person. We contacted several companies and we finally found someone to come out, but they wanted to be paid at the point of service. The contractor informed us that it was the wrong part, so we contacted the company again and they sent us another part. The new part arrived on Friday, May 4, 2018 and after installation the contractor informed us that the machine needed to be replaced.We contacted Rheem again and they told us that they would put in a request for replacement through one of their companies and we would be contacted within 24 hours. We waited the entire weekend and Monday morning to be contacted. Finally, we called Rheem back and they gave us the number to the contractor whom they sent the order. The contractor told us that they told Rheem that they do not service the area. We contacted Rheem again and they told us that they would need 24 more hours to contact another company. On Wednesday, May 9, 2018, I was told by a rude representative that they have done all they can do and she would transfer me to another department, who she said could help me. I spoke with a new rep who was more understanding of the fact that I have not had hot water in over a week; however, he put me on hold and transferred me to another department. I spoke with another rep who told me that I can find a person on my own because it was nothing they could do. I asked to speak with a manager and she told me to hold on and transferred me to Fidelity Bank. We have not found a company who are wants to work with this company and no one can help us with this faulty product.

I bought a Rheem water heater in May 2017 from Home Depot. 7 months later it failed right on Christmas Eve. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. First they said itll take 6 - 8 weeks to process the claim. Its now 2 1/2 month (March 16th, 2018) and my claim was still not processed. The last time Ive called, I was told that they were back-up in the warranty claim department (wow... imagine how many units have failed that could create such a back-up), but since its more than 8 weeks, theyll expedite my claim. Guess what, expedite or not, my claim is still in limbo somewhere. Very disappointed with how Rheem handles customer claim. No wonder no contractor in my area wants to work with Rheem. People, please dont buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturers hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, You need to return the old heater to us. This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.I had just paid another $500 with tax for another one of their substandard water heaters. I also researched online and they do not have a good reputation for warranty returns nor are they rated well in the country for product reliability. Do your research before you purchase and if you do purchase a Rheem forget any type of customer service or warranty honor.

I had to replace the Rheem hot water heater in my grandmas house 3 times in 2year. This time the heater has a recall on a part that rheem cant even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an Oh well attitude. I hope this review save people time and especially money. I wish I had read the reviews.

They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkeys ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.

DO NOT BUY RHEEM. LOUSY PRODUCT!! NO CUSTOMER SUPPORT!! WARRANTY IS A JOKE!! Purchased Rheem 40 Gallon electric water heater from Home Depot Online. Had very hot water for 2 days. Then over next 2 weeks water temperature started declining. Yesterday water temp not even lukewarm. Unit has completely failed.Called Rheem Customer Service took over an hour to get through. They said a plumber would call me within one day. About 2 hours later I received an email from Rheem Customer Service stating This is Gemma from the Rheem Contractors Department. Rheem contracts with local plumbing companies (Authorized Service Providers) to provide diagnosis and repairs when our water heaters are within the labor warranty period. Unfortunately, our ASPs are currently unavailable at this time.No ASPs available!?! I live in one of the most densely populated suburban areas on planet earth and there are no ASPs available to service my 2 week old Rheem Water Heater?!? I went to Home Depot to find out how to proceed. Home Depot told me to uninstall the water heater and theyd refund the purchase price. Im feeling pretty scammed at this point by both Rheem and Home Depot. Rheem. What a perfect name for this sad excuse for a company.

I have a Rheem water heater still in warranty and my tenant called before myself as the home owner and they would NOT cover a $25 part because my tenant said he was the owner yet I had proof of everything yet to no avail. They would not replace a $25 part. I am very displeased with this company AND its products.

Bought this new water heater in 2019. 10 months later per tech support the gas valve was bad, they shipped another one, we installed it in July 2020. Now August 2021 the same issue, looking at other options. The thermal coupler is new, the combustion shutoff is good. Vents are not blocked. My assumption is the new gas valve they sent was a rebuilt one or a faulty one.

Wish I had not bought the Rheem Water Heater from Home Depot! Top heating element failed within 3 weeks. I am still in warranty on all parts and labor, but have had to wait 4 days to receive the part. Customer service at Rheem promised me they would order the labor. The day I called so the part could be installed as soon as it arrived. That did not happen. So now, day 4 - I finally have the part but now have to wait another day before a technician can come out and fix it. It will be 5 Days with no hot water! On a brand new heater. I did my research too late, apparently this is a common problem with Rheem Heaters. I would not recommend purchasing it, especially from Home Depot. I hope this review saves someone else from going through what Im dealing with!

This companys products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & its customer service is awful. 0 out of 5 Stars. Absolute worst water heater Ive ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I dont remember what brand it was. Certainly not RHEEM or GE.This 2-year-old water heater is scrap. Its been popping louder than any water heater that Ive ever been around & the pilot light wont stay on even after customer service told me that it was firstly the burner (covered under warranty only a few months into purchase) then recently It started to shut itself off due to oxygen deprivation. They told me it was the NG controller so I purchased it thinking it would fix the problem. Well, it didnt & since they dont take back these parts, they simply refund your money if they were wrong but they wanted to keep the shipping as well as state sales tax. I had to talk to a supervisor just to correct this issue & they greet me with HEY, Manny - Very unprofessional. Must be Appalachian English (obviously not a true English) or possibly Ozarkian (from the Ozarks; of course) or quite possibly backwoods patois (gibberish) clearly all being from the south.

Purchased a brand new Rheem hot water heater from Home Depot in 2018 and right out of the box it was DOA. It says right on the side of the heater to not return it to the place of purchase but rather to call Rheem customer service (which is the worst customer service). Three days later (without hot water) I received a replacement controller. $225 later a plumber installed it and it still would not work. Two more calls to Rheem (they called themselves Rheem because they ream you) and they ship a replacement pilot light kit. $180 for a plumber to install and after many attempts it lights and heats. Works great for a couple months and then the pilot light goes out. Many attempts later and another $120 visit by a plumber they fix it and it now works for close to a year before the pilot light goes out again. Call the plumber and $120 he resolves the issue after three more days of waiting for the part. Works this time for a year and now two and a half years after purchase it dies again. Three days without hot water and multiple calls to Rheem (ream) and they are shipping a replacement part (oh by the way if you want expedited shipping that costs $30 but it still takes two days). I finally got done. It is not worth the hassle of dealing with this company and their garbage product so I am replacing this piece of crap with an AO Smith.The sad thing is that two plumbing companies told me not to purchase Rheem and I did because they had the better warranty. Well the warranty is useless if your only option is two wait for three days for the part and then you still have to pay the plumber to install it. Note to self. Find a reputable plumber, buy the brand they recommend and install and never buy Rheem.

We bought our water heater a bit over a year ago. Since then we encountered two pilot assembly repairs and today the water heater started leaking. I will definitely want to pay more in the future and will never ever buy Rheem product again! Shame on this crap of a company!!!!

I replaced a 10-year-old Maytag hot water heater with a Richmond branded tankless hot water heater in 2012. It started to leak after just 7 months and Rheem would not honor my warranty so I had to go through the retailer. After 2.5 years Ive gone through five tankless hot water heaters because the heat exchanger keep leaking after just 7 to 8 months of use at the most. Rheem continually reams me and refuses to pay any warranty claim. Do not trust any warranty that Rheem advertises.

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

I have a 5 y/o water heater that has a leak. I have replaced the exhaust fan already. I have sent them photos of the rusted and rotted away parts because of the leak. It’s under warranty. They are refusing to replace it.

We purchased a water heater in 2015 from Rheem. The gas valve went out in 2020. While the part was still under warranty, the labor was not and the labor to install one of these units varied from $200 to $600. Our previous water heater lasted for 25 years as did all of our neighbors. This was clearly a faulty part and when I called Rheem to work out some sort of compensation I was denied, treated rudely, and put on hold for over an hour and a half. Please do yourself a favor and steer clear of this company!

We bought ten of the direct vent models for our 10 apartments and they turned out to be the worst nightmare we got into. Everyone has failed either with hard lockout or leaking at the drain valve. Their technical support is always looking to deflect the fault to installation, venting or something else. Their use a plastic pipe for drain valve which cracks and leaks.We was on the phone every other day to asked for support. Some of the techs came to their sense and request brass drain valves, many of them just insisted on sending the same plastic valve again. They never tested these drain valves. Everyone has a hairline crack which leaks out water making a mess. Every time this happens, it takes them a couple of days to send replacement. After I gave a scathing review on their website, they quit talking to me. I now pledge to make sure consumers do not buy these direct vent heaters again from Rheem. Please avoid at all costs!

Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so theyd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. Id have to bring the water heater back to point of purchase and theyd replace it. As we talked she offhandedly mentions that it had a 9 yr part warranty and a 2 yr labor warranty (since Id been told it was out of warranty I was under impression that the labor was 1 yr) and that the labour had expired in August. I told her I had purchased it in April, she had me email the receipt and serial number to another email. That night I got an email that my warranty was updated and if I had any problems to call 800-432-8373, so first thing Thursday morning I called and they said theyd schedule a service technician to come replace it and Id be contacted within one business day with the name of the service tech and the appointment time. A short time later I got an email stating Thank you for contacting Rheem. A request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive a call within 1 business day, you may call 800-248-3553 Mon-Sat 8AM-8PM ET for further assistance.So, I dont hear anything further on Thursday, and I dont hear anything on Friday. So Friday night I tried to call but it was after 8 pm et, so I called again Saturday morning. I explained my situation and asked why I hadnt been contacted with any update within one business day like I was promised. The person I talked to (never Identified herself, but her manager said her name was Leah) told me that the techs dont dispatch service people, they created a ticket on Thursday which went to dispatch who created a rework ticket on Friday and its Saturday and Im talking to the person whose job it is to call the service people and schedule them and if Id let her do her job shed call and see if someone was available.She put me on hold and came back and said, Nobody is answering so theyre probably closed for the weekend. Ill call them on Monday and see if theyll come out, or I can give you a warranty claim number and you can do it yourself. Kind of ** since if your people hadnt been slow walking it and had contacted me on Friday LIKE PROMISED I could have called on Friday and had someone scheduled to work on Saturday or Sunday, but since its already Saturday I cant contact anyone until Monday. She then told me if theres nothing else shes hanging up. I had to stop her and ask to talk to a manager, who told me if I didnt want to wait until Monday for someone to be called she could give me a warranty claim number so I could call someone myself. She also said she had to defend Leahs behavior because she such a good and loyal employee and Leah was the only person who could possibly handle my claim. She also refused to admit that your company failed in any way in upholding your promise to contact me within one business day, telling me she understood why I would feel that way (without specifying what way I was feeling). Very well trained to be noncommittal. Cant think of another company thats given me such horrible customer service in the last decade.

Buyer beware. Paperwork that came w/ hot water heater says it has 9 year warranty. Failed after 6-1/2 years (tank leaked/not fixable). Escalated issue to Customer service Supervisor, said warranty only 6 yrs. Not covered and nothing they could do. Wasted 6 phone calls to company to try to get them to issue me some coverage under warranty. Somehow it was my problem that the paperwork that came with my hot water heater was wrong and I was suppose to know this.

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

I had a new 50 gallon water heater fail under one year of installation: i.e. Bad thermal sensor. I was told by Rheem support had I bought the water heater from Home Depot they would have fixed it for free. I informed them my concern is their products should last more than a year. They even refused to cover expedited shipping costs.

I have a Rheem water heater and the upper thermostat went bad in a unit that is less than a year old with me. Called the support number on the unit due to no hot water. Troubleshooted it and they said they had to have me call an electrician to check the unit for proper power. I did and the unit has a bad upper thermostat. Rheem support argued with me about the electrician did not do the right testing but yet they are sending me a upper thermostat anyway, the support person did nothing to help the customer and I called back and it got worse from there. The other customer service person argued with me that the power was wrong and the unit was hooked up wrong but yet the unit worked fine for the first 7 month I have had it.I had this unit installed by a professional plumber company that does these all day long and I was surprised he could tell how it was hooked up from his chair at his house WOW!!! Rheem has wizards working for them now!!! This type of support was so bad and as the customer I am wrong because from their home where they sit answering the phone they can tell how I have this unit installed wrong even after having professional people look at it. WOW Rheem you have the best employees on the face of the earth!! So if you buy a Rheem hot water heater be prepared to have your family suffer on a SUNDAY of all days to run out of hot water and get their wizard support team to tell you the customer how wrong you are and how you installed their unit wrong. Lesson learned here DO NOT BUY RHEEM!!! For anything!!!! Four day wait before I have hot water again and another $200 to have their junk installed. Really. THANKS RHEEM. NOT!!!!

I purchased a 50 gallon Rheem Performance Hot water heater from Home Depot a few years ago. Right before Christmas the digital control panel went out. I searched the internet and found out there is a recall on them. I called Rheem customer service and had to wait on hold for at least 30 minutes to talk to a representative. The representative was helpful and sent me the necessary paperwork to fill out. They authorized the repair to be up to $250.00. I had to call Mac Plumbing and the part was delivered and installed on Christmas Eve. So appreciative to get hot water back.I sent all necessary papers to Rheem for the reimbursement right away along with the proof of payment. Rheem never confirmed they received the necessary information. I called Rheem customer service to verify they received the necessary paperwork to process the form. I spent at least 45 minutes on hold. I talk to the representative and he verified they have the necessary paperwork. Then I got disconnected. It is Feb 18th and I have not received the reimbursement of $249.00 they authorized to get the recall repairs complete. I am totally disappointed with Rheems customer service. It is unsatisfactory!

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

6 months after the warranty on my water heater expired it burst and caused approximately $9000 in damages. Tried contacting them but have not been able to get anyone to help. This same water heater in the house across the street that was built in the same week as mine burst on the same day as well. Obviously a bad coincidence but still.

I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send. By this time, I call my plumber who installed unit. He could not get it going. So I call tech support again, they say thermal couple is bad and they send one. Their plumber comes out to install and the darn heater still wont light. So he call company and tells them its the igniter switch wire is bad, they send that out. Their plumber comes back, installs switch, gets the heater going. Within an hour, its back out. So I call tech support yet again, the guy says its the control now, so hell send that. Now it wont light, so hot water. This has been a nightmare. I will not buy another unit from this company, this has been hell. Stay away, you wont regret it.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasnt in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesnt deal with Rheem anymore. Cant even special order. Parts can only be obtained from their authorized plumber and any regular plumber wont touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Dont buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.

All I wanted to know is to how often the recirculation pump needs to be programmed on my Rheem Platinum Tankless water heater. I tried the learn option and it didnt work good at all. Every time I have called I get to talk to someone, give all my info, just to be transferred to level 3 or another dept just to be on hold 30-40 min. Finally, when I do get to talk to someone, the different guys Ive talked to were very rude, disrespectful, and honestly didnt seem to care if I got an answer or not. Never will buy a Rheem product again. Tech support terrible.

I just acquired a new hot water heater and wanted to learn more about preventative maintenance needed to prolong its useful life. One agent was helping me with ensuring warranty dates are accurate as their records show warranty start date as date of manufacture. Date of install is 5 months later.. They have a website for registration but that did not help update their warranty records. He told me to use their website again. I told him I already did that and nothing changed. Then, he said all I had to do reply to his email with copies of invoices and extended warranty info and all will be taken care of. A day later, nothing. So I called back and somebody else says she will look into it, update records and EMAILl me a screenshot to show it is done. No email received but warranty record was updated to correct start at date of install but did not include extended warranty date of additional 4 years. So now I have to call them back regarding this. Why is it so hard?In addition, I wanted to buy extra anode rods (secondary, connected to HOT WATER Side) so that I have them readily available 5 years or so from now. That seems to be a VERY complicated process. Always requires Serial number which is totally irrelevant. All manufacturers anode rods are universal. Difference is length of rod, length of nipple (for those that are installed in the HOT WATER side of the tank) and material composition. After half a dozen emails back and forth, still no info as to how I can get the anode rod needed. I even gave them part numbers and they told me to contact another department as the department I contacted do not handle customer service inquiries, just website related. HUH???Another customer service rep emailed me instruction on how to maintain as well as user manual. I thanked him for it, asked him more questions, and.... NO RESPONSE since then.. A couple of follow up emails and still no. WHY? Frankly, I worry about the service I will be getting from this company when something really wrong happens.. I may have made a mistake buying their stuff. Their A/C unit is outstanding. Water heater is another story as I had problems with inaccurate thermostat BUT, to their credit a new thermostat was immediately sent and that fixed my problem. I worry what else will go wrong and the runaround I will get. Caveat Emptor !!!

Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.

Ok out of all the reviews Ive read heres one that you should all read if youre going to buy a Rheem. I replaced a GE for the Rheem and in less than a year I had 6 instances where I had no hot water and each time was when it rained. Now I had my handyman install it (who wouldnt right). Wrong... Had Rheem plumbing contractor come out who told me unit was flooded because the housing unit was not secured right allowing water into the housing unit which collected in the water heater... My warranty that expired on 2028 was now null and void one year into ownership. I strong urge everyone to not buy Rheem. The fine print is where they get you where it hurts. I had to pay $250 to get it working again but if it goes out again Im screwed with no warranty. BUYER BEWARE OF THIS COMPANY... I will be filing a complaint with Rheem and Better Business and Consumer Affairs. WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN EVER!!!

Well bought a water heater July 2020. Now Oct 7 pilot light won’t stay lit. Called company that installed it and they came out and said there is recall for these Rheem water heaters. Unit made in 2020 had a gas valve made incorrectly (also made in China). Rheem notified its vendors and sent kits (made in USA) to repair issue. These we to be install free as they went bad. What is needed is the new control module and new burner to match. Techs are replacing now. So I guess In a year we’ll know if works.I post this because I read a lot of self installers talking to Rheem and just replace certain parts. Since the gas control module is paired burner you need both. The China made one the open for the gas was too small and would start to fail after 6 months to a year. So if youre just replacing the one part it’s a mismatch. And will still give you trouble. It really the match of thermal coupler to the Burner but they changed it anyway.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the Closed Heating Chamber and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced. I called Rheem for replacement parts. First they sent out the pilot light igniter. Now that we know that the coupling is sliced we called Rheem and it has been a week for them to ship out this part. I live on the East Coast, where Rheem is located, there has been no tracking number. The replacement part is in stock, says one of the assistants from the call center. But still no replacement part. With two kids and one parent this is tough on me. Working multiple jobs and coming home to no hot water to bathe and any household chores. This has been a struggle.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product. I called again and spoke to another supervisor, Mike #**. I told him that the price difference it ended up costing me was $65.42. He said they would not be able to reimburse me because I didnt have original receipt. I told him that the supervisor I talked to previously said it would not cost me anything. I exchanged the water heater for the EXACT same water heater and they would not reimburse me that difference. Their product did not last 10 months and they obviously do not care about their customers. They do not back up their products. DO NOT BUY!!!

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

Summary: $1,500 water heater was declared a lemon by Rheems tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.During the next several months I placed many calls and invested dozens of hours of personal time working with Rheems tech support. To prove my home network wasnt the issue I was required to purchase and install two different Wi-Fi extenders. Rheem/Johnson Thermal made several attempts to troubleshoot the problem. They replaced the Wi-Fi unit. They replaced the gas valve three times. Nothing worked. Unable to solve the problem Rheems tech support declared the water heater a lemon (their words, not mine, case number 3137948) and told me to return it and Johnson Thermal would provide a refund.Johnson Thermal took the water heater back. A few weeks passed; no refund. After two more phone calls to Johnson Thermal and another week went by I received a partial, $700 refund. Attempts to discuss the refund amount with Rheem failed. I placed two calls to their warranty group. Both times I was told that the manager was not available but would call back. Neither call was returned. Attempts to discuss the refund amount with Johnson Thermal failed. I placed a call to the manager -- it was not returned. A partial refund is not acceptable for a water heater that *never* worked properly. My expectation was/is for a full, $1500 refund.

Purchased and had installed a new Rheem water heater by Home Depot. The installation went well but the new heater was defective and leaked hot water from the top of the unit... I called the Rheem number listed on the side of the water heater and got a call center where I was placed on hold and then no one ever returned. The second attempt to call resulted in being transferred to a technician who never answered. The third attempt: I was told to dig out insulation from the top of the heater to find where it was leaking and repair it myself. I was also told to go out and buy a plug that was missing from the top of the unit. The fourth attempt: I was told to check the water pressure! Its obvious that the personnel in the Rheem call center are not trained in troubleshooting issues and theyll hang up or transfer you if they dont know the answer to resolving a warranty problem. I had to call Home Depot to get the water heater replaced.

Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, itll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021. I told them since they screwed us and didnt place our order the first time they should come install this for us anyways and they said THEY CANT. Its now the next day, I havent gotten an email that the part has shipped and theres no tracking number. I call once again and they said yup, it hasnt shipped yet and left me hanging. WE ARE GOING ON ONE WEEK OF NO HOT WATER. Im doing you a favor, do not buy Rheem! Theyre so useless and unhelpful and dont care.

Our water heater has been in service for roughly 1 year and has developed a leak in the heat exchanger. Rheem advertises a 12 year warranty on the heat exchanger, but they have denied my warranty claim. They have my money, so they are content to find excuses to deny claims rather than stand behind their products. Almost $2,000 down the drain. Now I have a piece of junk to dispose of and extra plumbing to decide what to do with. I will never again buy a Rheem product. Buyer beware. Other companies seem to have higher customer satisfaction. I would strongly recommend buying from one of those other companies.

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

Bought a Rheem tankless hot water heater in Summer 2012. Installed by licensed plumber. Unit froze up in the very cold weather we had this winter, and the copper tubing split. Plumber said he could repair unit, but Rheem wont sell parts. The plumbing supply house where I purchased it told me that they no longer sell Rheem units.Contacted their customer service. Was disconnected after long waits 8 times just as I was at the You are customer number 5 stage before finally getting a woman who gave me a direct number to the tech department which was answered immediately. I was requested to take pictures (inside unit, and outside) and email them, which I did. That was nearly a month ago. I have heard NOTHING back from them, despite two other emails. My next step is contacting the Mississippi State Attorney Generals Office. The unit worked well and saved me over $80.00 a month on my electric bill, but I have now been without hot water for nearly 5 months. Hoping that I can get this thing fixed. Probably will have to buy a new unit and it WILL NOT be a Rheem.

I wanted to replace a 30yr old RUUD hot water heater. Found out Rheem now owns Ruud. I tried to buy a Rheem out of loyalty and NO local dealers would sell me one without installing it. I found one on Amazon and got free shipping on it. It arrived in great condition. I installed it and sure enough the anode rod cap was cracked through the threads and leaked. This was caused by the suspended weight during shipping. Rheem refused to warranty the part, said it was not a part they warrantied. Unreal, I contacted Amazon and they said they would refund the purchase price for the part. They did (I love Amazon). After 3 years my daughter turned up the tank to midway (C) on the thermostat. Within 2 days the top of the tank sunk in 2 and made it too dangerous to continue using it. After several calls and pictures sent to Rheem they agreed to warranty it (good til 2018). The only problem was NO dealer would handle warranty claim because they didnt install it. I contacted Rheem again with no response. I then filed a Better Business Bureau complaint for a full refund due to the fact I had to drive 50 miles and buy another brand tank to install so my family would have hot water. Rheem again played their delay game and wanted to start the warranty exchange process all over again. I replied I do not want a tank, I have one. I want a refund. They refused. Rheem has to have the worst customer service in the entire business world. NEVER BUY A RHEEM PRODUCT. They operate with the totally outdated dealer network business model to fix prices and make it impossible to get a warranty. Even if you have their dealer install the unit there will be much cost involved to have them warranty repair anything. Terrible management people at RHEEM.

I purchased a brand new 40 gallon Rheem water heater in November of 2019. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Im just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. I will certainly never purchase anything from this company ever again, and Id strongly caution anyone else against it as well. I have never been this livid with a company in all of my 40 years.

I hope future customers read and take heed. Dont buy a Rheem hot water heater if you desire a good product and even fair customer service. I have waited since July for a refund check, that I had to pay ($225.00) to the contractor. He refuses to work with RHEEM. I can see why! He only worked on mine because I am a regular customer. Today (2 months later) I called to find out WHEN I should be getting a check. I was told 4-8 MORE weeks. Because I didnt submit my cancelled check with my claim - therefore - it hasnt even been processed. No call from them to tell me I needed to send cancelled checks. That shouldnt be any of their business. SO HERE I SIT - at least I have hot water now, BUT for how long? Who Knows????

Read the reviews, then run as fast as you can to find another supplier. At 15 years old, my old water heater was running fine, but I decided it was time to replace it before it died. I contracted for a Rheem Power Vent unit (a requirement in my situation), which made it quite expensive at $1,300 with installation. It lasted 30 months, and died with what turns out to be a common problem with the valve. The installing contractor sent the repair over to a Rheem specified service organization, who was not very responsive. It took me a day to get a call back, and they totally blew off a 3PM to 7PM arrival window scheduled for the next day, and called 8AM the following day (3 days) acting dumb, and said can we come now? They found the failing valve, but only after I stopped him from leaving, when it started up (as it always does), and the repair guy says see, its working. Sure, just wait 5 minutes for it to start ignition failure recycling every 2 minutes. Finally he saw that, went and got the part, and fixed it. I just got the bill. 3 hours at $125 (should be one hour) and $356 for the Smart Valve. Sure its smart for Rheem and the repair guy. Me, Ive just spent over 1/2 the cost of a new unit, to fix one that is only 30 months old. Where is the warranty?

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.Rheem confirmed that the unit was still covered under warranty. However, the warranty terms and the procedure for replacement are unconscionable to the point where it would be more cost-effective to replace the unit at your own expense. So, we have a non-durable good and a difficulty to enforce warranty. Both of these conditions are illustrative of failure (and indicative of our national culture, which encourages corporate theft through planned obsolensce).I have sent a certified letter to Rheem on these issues and concerns. Lets see if the company will stand by its products. The reviews on this site and others dont give me much hope in this regard.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

I wrote a review about the Rheem water heater, it was a very low recommendation. I have to apologize. After being in touch with Rheem I have to give them a thumbs up (5 starts) and Thank, Twin Pines Farms, (Conn) for their helpfulness and treating people like you would want to be treated.

I have now bought 2 Rheem water heaters in less than 5 years.. The first one had the burner and ignition fail. The second one started leaking at the bottom in less than 2 years. Customer service is not only difficult to get on the line but unhelpful once you do. Avoid this company at all costs!

Water heater started to leak water and wont turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. Thats the best they can do and make me wait.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.

Our tankless water heater failed within the extended warranty time, no problem, we will just contact Rheem customer service and get them to send a new one. Paid $80 in shipping, installed the water heater, errors out with an ambiguous error code 13 while using water at a normal flow rate. Dozens of calls to Rheem customer service, they tell us we need to have gas guy come out and check our gas service. We have to pay $200 for that check of the service, and it turns out the service is fine. Call Rheem about their defective unit and advise gas is fine, they start their claim for sending another replacement unit, another $80 for shipping.We have not had hot water now for weeks and will be waiting for another week and a half for a new one to be installed. I started looking into the company to find out that, they have a TON of defective units out there and unfairly expect the customer to shoulder the burden of proof, and costs associated with shipping, inspection, and installation. Will never buy or recommend Rheem to anyone, unless I really want to tick them off.

Your company sucks and take advantage of their customers. You guys sold me a faulty unit. I followed your directions to a T. After months and months of back and forth emails I finally called today. Spoke to 4 people and the last person I spoke to was so rude and refused to let me speak to a manager. Im out $1500 for a water heater that last 3 months. This is complete ** and not sure how you guys still have a company. I will do everything in my power to make sure everyone knows my issues. And after looking into it Im not the only one with this issue. You guys should be ashamed to have such a ** company. And to take advantage of people in times like this. 100% the worst company I have ever dealt with. And to not be able to speak to a manager and I even let them know I have numerous emails since February 2021 regarding this issue. I have all my documents of all conversations. So this will be taken to the next step.

I am very dissatisfied with my tankless water heater. Our problem of no hot water started in June of 2011 and we continue to have this problem. Tankless water heater would work for few weeks then start flashing error code 11 or 12 on the monitor, and no hot water. This issue continued on and off for a while and now, it has gotten worst. Weve contacted Rheem customer care several times and each time, they all seem to tell us different reason for our problem. It really is a challenge trying to see if we will have hot water each day. Just recently, Rheem representative told my husband the gas line pipe is the wrong size. Thats not true because weve already checked the line, valve, gas flow, etc. They dont know what the heck they are talking about. They must read the problem manual given to them when they were hired. Weve also had Rheem authorize repairer looked at it. They have no idea what or how to fix this problem. Between Rheem customer care and Rheem authorized repairer, I dont know which one is worse because they are just one sorry ** after another. My husband and I are seriously thinking about switching back to the good, old-fashion water heater because we never had any problem with it. When our friends talk about installing tankless water heater, we tell them dont get Rheem tankless water heater because it sucks!

I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renters bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.This purchase has hurt my rental business. I will encourage others to buy another brand - especially Rental Managers and landlords who cant afford this type of hassle. I wish I could have just returned the product, but it is already filled with water and the gas and water lines are installed. I dont dare try to haul it back to the store for fear that it would be damaged on the way and then Id have an even bigger drama on my hands. And one more frustrating bit to this is the wait time when calling in. It was near a half hour. (Though the service line is faster).

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldnt go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you cant actually access anything or complete any kind of small repair. All over the box, the tank, and instruction manual it says that I cant return the unit to the store. I have to call their 1800 number and get assistance. This is where things get interesting. I called the number and explained what was wrong. The support person walks me through the same stuff thats written in the instruction manual. He comes to the conclusion that the unit is defective and tells me a work order will be created and within one day someone will call me. Of course a day passes and no one calls me. So I call Rheem and they tell me that a local company has the work order. Called the local company and they tell me that they dont have the part to fix the tank and they can’t come out until Rheem sends ME the part. I call Rheem, and of course they tell me that they wont send me the part and that the local company has to first come out and diagnose the problem. At this point I am angry and explain to them that it is the middle of winter, I have two small kids and just want hot water. I ask if I can return the tank to the store and they tell that they wont authorize a return until the unit gets diagnosed. I call the local company back and they tell me that Rheem is giving me the run around and that the part is probably on back order so it could be weeks before I get the problem solved. He tells me I would be better off dealing with the big box store. I called the big box store and explained the situation and they agreed to take the unit back as defective. The big box store and the local company apologized. Rheem were jerks. I hope the company goes bankrupt and all of their support people lose their jobs and have to go without hot water.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

They will keep stalling on replacing your water heater until you give up and buy a new one because you need hot water. 12-year warranty tank, only 4 years old. Already had to replace the thermocouple 2 years ago. Second failure now only lets it give hot water for 1-2 minutes and its out. Since this was not my first bad experience with a Rheem heater customer support, I just went straight to a plumber. They told me the tank needs to be replaced. OK, next day I call support, they want me to check a couple things and get back to them, fair enough. Call back 2 days later, they have no record I ever called so we start the entire process again, and they decide to send me a new gas control valve even though the first person I talked to said that didnt fit the symptoms. 2 days later I get it, and install it. Still broken, call back again, by now its been a week without any hot water, and everyone in the house is pissed at me. They want me to run a water temperature test AGAIN for a third time, even though Im already well aware the water gets hot... it just runs out in about 2 minutes. They want to send me another gas control valve, even though I just installed a new one they sent me that day. Which I wouldnt get until Tuesday since its a Saturday. Refuse to allow me to trade it in for a new one, and the supervisor tells me its clearly a plumbing issue since the gas control valve was replaced and I checked the dip tube and its not cracked or broken. He tells me just like a water heater, parts can fail in plumbing. My copper pipes can fail somehow causing hot water to run out quick? With zero plumbing changes? Yeah, OK, they clearly are just coming up with any excuse possible to not give me a working water heater. At this point I need hot water, so I give up and go buy a Whirlpool. Hey, I have all the hot water I want now, turns out my copper pipes didnt break in a fashion that sucks the hot water up. Shocker, it was the water heater. $750 down the drain on a new water heater because their support refuses to actually help.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I bought a new property in 2/2006, warranty for water heater is 6 years. I did not occupy the property until 7/2006. Rheem will not consider move-in date inreplacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between todays price and the price I originally paid for the water heater... Spoke with customer service and of course they wont pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Dont get Rheemed like I did and stay clear of these poor quality products.

Water heater died two days before Thanksgiving. Knowing I had guests coming for Thanksgiving dinner, I bought a Rheem gas-fired water heater at Home Depot. Installed it (which took me quite a while as I am not a professional plumber). Pilot would not light. Called technical support. They told me they were over-nighting the required part to me to arrive the following day and that a local plumber would call me to schedule installation. Guy never called. Second call: Was told someone would be calling me within another hour. Third call: Rheem then told me they personally called another plumber in their service network who would call me within minutes. No call. I called the plumber. He told me he could not schedule install until he knows I have the part. Fourth call: Rheem told me they could not confirm the part had, in fact shipped until the following morning.Fifth call: After a long time on hold they told me it had not shipped yet. Now advised it would arrive the day after Thanksgiving. I asked where I could buy the part locally (at my own expense). Tech support told me they dont have that info. I argued they MUST at least know who their wholesale distributor is in Maryland so I could locate the part and advise their local plumber that the part is available or pick it up and have it available at my home for him to install. Rheem tech support guy just kept repeating they dont have that info. I asked him to do me the favor of calling their parts division to find out. Told me they dont have the info necessary to make that call within their own company.I elevated the matter to a supervisor. He just kept repeating they are the tech support department and dont have the info necessary to contact the parts division. No rationale. Just kept repeating, We are just tech support. We dont have that information over and over again as if purposely trying to irritate me. I asked to elevate it one level higher - just to find out who is the local parts distributor. Was left on hold for 35 minutes before I hung up. The call wasted more than an hour.Calls the prior day amounted to nearly two hours. Then I called 8 plumbers and 6 supply companies around the state. Was told by several of them that no company stocks Rheem water heater parts. It became clear why Rheem tech support refused to provide the name of any wholesaler or retailer of parts in Maryland and simply kept repeating, We are just tech support. We dont have that information. There are no parts wholesalers nor dealers who carry Rheem water heater parts - at least in Maryland and Virginia. Im hoping the part will arrive the Friday after Thanksgiving and that it can be installed the same day. Otherwise, we will have gone an entire week without hot water due to a defective new water heater and desperately horrible customer service.

I have a Rheem water heater Model # 22V30F with a broken Pilot Knob. I contacted Rheem and multiple parts suppliers. They all told me the same thing. Rheem does NOT sell the Pilot Knob individually. I need to purchase the Gas Control Valve which costs anywhere from $80.00 to $150.00. What a ripoff! Only the Federal Government would pay $80.00 or more for a knob that is worth less than $5.00. I guess Rheem wants to Ream their customers. I will never ever purchase any Rheem products again. I have seen the same knob on other brands of water heaters. I will try to get a knob from one of them.

Purchased a 50 gallon Rheem electric hot water heater from Home Depot. Had a master plumber install the water heater. He thought all was working well. Never got any hot water. Plumber came back later to see what was wrong. Plumber contacted Rheem and explained what was going on with the water heater. Rheem told him it was defective and gave him a case number. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. By the way, I live in Georgia! Plumbing company in Maryland told my plumber they did not have a work order for my water heater. My plumber contacted Rheem at least ten times concerning the heater. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. They put the burden on me by telling me to find a licensed plumber and having the heater repaired and then they would reimburse me. Is this the best they can do to stand behind their product? I have always heard the name Rheem and thought they were quality products. I will never buy Rheem products again. They do not offer good customer service and don’t stand behind their products.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

Waited on hold for 25 mins. Got cut off. Waited another 50 mins. Then they will only send the part that is most commonly broken. We have no hot water, so I expedited shipping for $30. The part didn’t fix water heater. Now Im on hold, to argue sending the NEEDED part. Which will be another $30 to expedite shipping. I have 23 calls ahead of me waiting. Been waiting 30 mins. I’m fuming!!!!

3 month old heater fails, then you learn that there is no warranty service in your state. After paying nearly $300 for the warranty repair, and 8 weeks in still waiting for them to pay me back. Do not buy this product.

After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It wont relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. Now 14 months later our heater that cost more than a small car is leaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem wont give us a refund. Be aware they have problems. Avoid a Rheem or any of their other products. A Wood heater will last years without problems, ask your plumber before you buy not the experts at the Home Improvement stores. They are going to sell you what they make the most margin on. Not what is going to be the best.