Bought a 50 gallon, gas water heater. I had problems with every person that I spoke over the phone from Rheem. Even if my guarantee is only six months old, they have every excuse not to help me. Do not purchase a Rheem water heater. Bad in every sense. I had to contact Menards manager where I bought the product for him to call them and accept the purchase receipt from Menard.

I am very dissatisfied with my tankless water heater. Our problem of no hot water started in June of 2011 and we continue to have this problem. Tankless water heater would work for few weeks then start flashing error code 11 or 12 on the monitor, and no hot water. This issue continued on and off for a while and now, it has gotten worst. Weve contacted Rheem customer care several times and each time, they all seem to tell us different reason for our problem. It really is a challenge trying to see if we will have hot water each day. Just recently, Rheem representative told my husband the gas line pipe is the wrong size. Thats not true because weve already checked the line, valve, gas flow, etc. They dont know what the heck they are talking about. They must read the problem manual given to them when they were hired. Weve also had Rheem authorize repairer looked at it. They have no idea what or how to fix this problem. Between Rheem customer care and Rheem authorized repairer, I dont know which one is worse because they are just one sorry ** after another. My husband and I are seriously thinking about switching back to the good, old-fashion water heater because we never had any problem with it. When our friends talk about installing tankless water heater, we tell them dont get Rheem tankless water heater because it sucks!

Worked great for about 4 months. Then started throwing error codes and kicking off the compressor. So it would only run in electric mode, which is triple the operating cost. I contacted Rheem due to the warranty (be prepared to be on hold 40-60 mins each time), and was told they would send a contractor out. Well, 3 weeks later, I contacted them AGAIN since I had heard nothing, and was told that there were no contractors in my area so I had to do all the leg work to find a contractor who would diagnose it, pay them upfront and I would be reimbursed. Okay, so be aware that most plumbers will not TOUCH a hybrid water heater, whats less try to diagnose or repair it. I finally found one, submitted for the reimbursement (still have not been reimbursed), they sent a replacement control board, had to pay the contractor AGAIN up front to replace the control board (still have not been reimbursed for this second bill), which did not fix the problem.Today, I called Rheem AGAIN and was told that I have to uninstall the water heater myself, drag it back to Home Depot to get a warranty replacement, and pay another contractor up front to reinstall the new one. This has been the most horrible experience and horrible company Ive ever had to deal with for an appliance. When it works, its amazing, but this POS only lasted about 4 months and is not worth the stress or additional money you will have to pay to fix it once it stops working. DO NOT BUY!

They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkeys ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.

Previous water heater was leaking. Contracted plumbing company to have water heater replaced. They recommended Rheem Water Heater (Model # 22V40FN). Installation Date: 02/17/2012. Paid $850.00. 12/7/2013 - Thermocouple had to be replaced. Part was covered, paid for labor $175.00. 04/24/2014 - No hot water again... Plumbers came out, re-lit pilot light, paid labor $75.00. They said nothing is wrong with unit and to contact PG& E to do safety check. PG&E came out and found nothing wrong with the areas surrounding the water heater. They checked the pilot light and said it would go out again. Problem with water heater itself. Contacted plumber again and they dont know what the problem is. 05/09/14 - No hot water again. Contacted a couple of different plumbers but they refused to work on Rheem products. Contacted Rheem Technical Support and they gave me telephone numbers for two plumbers that were in my area. 1st one said they will charge a service fee of $110.00 just to come out and second one didnt return phone call. Will never ever buy a Rheem product again.

I purchased Rheem water heater two years ago. I called today to get the product fix or replace because is still under warranty. After 2 hours of being transfer and on hold, they tell me that they werent able to help. Since the unit was no longer installed the warranty is voided. I explain to Amanda about the reason of not being installed and still no joy. If able try to used another brand or call this company before attempting to fix it yourself. This company is ripping off customers.

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product. I called again and spoke to another supervisor, Mike #**. I told him that the price difference it ended up costing me was $65.42. He said they would not be able to reimburse me because I didnt have original receipt. I told him that the supervisor I talked to previously said it would not cost me anything. I exchanged the water heater for the EXACT same water heater and they would not reimburse me that difference. Their product did not last 10 months and they obviously do not care about their customers. They do not back up their products. DO NOT BUY!!!

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater. I went online and found other complaints of Home Depot Rheem 40-gallon H2O heater. I always thought Rheem was a good brand. I read Home Depot is purchasing low quality Rheem H2O heaters. I could not take another chance of getting Rheemed by Rheem as other angry Home Depot consumers of Rheem H2O heaters describe their frustration. So I incurred a 2nd H2O heater expense & installation with Reliance for emergency service. Although, the tenant and I were pleased to finally have hot water within the hour! I feel as others that this is totally unacceptable to sell bad products! I was unable to send pics of receipts due to my malfunctioning VZ cellphone!

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.

One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and thats when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line. The first person had transposed two numbers of my serial number and sent me to the wrong line. Seriously. Said I had to transfer to electric queue. Transferred me. Wait time: 84 minutes! Oh, no...not doing that dance again. Hung up and dialed back in. Got to their first level again - explained problem and requested assistance. Was assured I could be transferred to electric tech line and would be bumped up in the queue. Transferred. Wait time: 88 minutes! Seriously? Hung up again and called back. Again. Received immediate message that they were closed. At 10 minutes before 8:00. So much for their Assistance available 24/7 sticker on the water heater. So now, I will have to call back...again...and waste 2 hours...again...all just to get a new heating element sent to me. Ridiculous.

I have a Rheem Water Heater and a valve went out. The service tech had to order a replacement part. After talking to the people from Rheem about my shipping information, I was told it would take 2-3 days to get the part. Okay fine. Then I get the FedEx notification and it is a week till the estimated delivery date. What happen to 2-3 days? I called the help number and come to find out that I could have overnight the stupid part for a small fee and had hot water in a couple of days instead of over a week, but the guy processing the order the first time failed to mention that option to me. Needless to say the part is now overnight but since it was a Friday afternoon it wont go out till Monday so when the thing finally comes in and can be installed it will be 5 days since the service tech got out there to begin with to get the hot water heater running. Seriously what are these people thinking, you as a homeowner dont want hot water in winter for more than a week.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

Purchased this water heater in July 2018. Today realized we have no hot water, unit not turning on. Called Rheem. They informed me that the panel burned out, part needs to be replaced. Today is Saturday. Will not receive the part till Tuesday!!!! Maybe will be installed by Thursday!!! Are you serious!!! No hot water for 6 days!!! This company sucks!!! Will never buy a rheem product again.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

I bought a new property in 2/2006, warranty for water heater is 6 years. I did not occupy the property until 7/2006. Rheem will not consider move-in date inreplacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

I bought a GE/Rheem 40-gal. power vent hot water heater in June of 2009, Model # GG40T06PVK00, and last week it quit. AB lights on. I turned it off for 10 minutes, turned it back on and watched through the window. I watched the igniter turn red and the gas turned on the burner, lit for a second or two and a click and it shut down and recycled and lit again, this time staying on. This has happened 2 more times. I had an A.O. Smith power vent for 10 years and the only reason I replaced it was because I didnt want to spend $175 on the new power vent that was coming apart. The heater still looked and worked great. My GE/Rheem is just 3 years old and you never know if you will have hot water or not.

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They wont send me a new part under warranty as I modified it in their words. I never heard such a crack but anything to not have to warranty something. Moral of the story is buy a reputable brand with parts that can be purchased off the shelf. When youre out a thousand bucks and have no hot water, youll remember this if you buy what I bought. Model XG50S09EC40B0 by Rheem and I bought mine from Home Depot. They had no parts and offered no solutions.

Bought this new water heater in 2019. 10 months later per tech support the gas valve was bad, they shipped another one, we installed it in July 2020. Now August 2021 the same issue, looking at other options. The thermal coupler is new, the combustion shutoff is good. Vents are not blocked. My assumption is the new gas valve they sent was a rebuilt one or a faulty one.

I bought my Rheem water heater 2 years ago. Recently, the pilot light has been going out. As a single gal, who is not very handy, I thought I was making a great purchase given the product came with a 6 year warranty. Much to my dismay, I found out that the warranty is only a parts warranty! Now I have to wait a few days to receive the parts in the mail and figure out how to install them myself... And, once again, be without the ability to take a hot shower in the meantime! I had my previous water heater for nearly 20 years, without a problem and this one defaults after just 2!

You would think that a national brand like Rheem would have a warranty dept that answers the phone. Guess what, they have it set up to loop or busy out!! WTH? All I can say is that Ill NEVER EVER buy another Rheem product. Ill boil my water to get hot water before buying another RHEEM hot water heater.

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they wont even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

I purchased an electric 30 gallon hot water heater from home depot (Plymouth meeting,pa.) 06 Oct 2019. After plumbing the lines and filling the tank, the heater leaked from the bottom. I called Rheem and I had one of two options. Repair it myself and get reimbursed or wait 2 days for Rheem to send a part. Why should I work on a new unit I just purchased? Didnt like either option so I called home depot and they allowed me to return it for a refund. In my stupidity, I purchased another unit, same as the first one because the copper lines were already plumbed. Yes, you got it, the 2nd heater leaked, this time from the top. Everybody is so concerned with American made products, this company is located in Alabama. Called the warranty dept and this time they tell me to remove the pressure relief valve and wrap it with Teflon tape. How difficult would it be to test the product before selling it to the public? This is an honest recount of my past weekend. M. ** (Norristown, Pa). I would not recommend this product.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

Hot water heater pilot light problem. I purchased a hot water heater on October 21, 2015 and on January 14 no hot water! I was told to call our local gas provider PG&E. The service technician for Pacific Gas & Electric arrived at my house Saturday, January 16 and stated that the water heater was no longer good. I then on the same day went to Home Depot with my receipt and the statement from Pacific Gas and Electric. I was then told that they would not take it back. A Home Depot employee told me I would have to call the manufacturer and gave me the phone number. The employee from Home Depot stated that the manufacturer would have to give Home Depot permission to accept the defaulted product. On January 20, 2016, I called the manufacturer and described to him what had happened and read the Pacific Gas & Electric statement to him and he said that they would not allow Home Depot to take it back and exchange it. The employee that I spoke to you from the manufacturer stated that he could mail me some parts or something. I then told him that as a consumer and from what my statement from my local gas company states the product is defaulted.

Purchased new Rheem water heater. Installed in new home 8/27/2020. Tested pressure relief valve as instructed in Use & Care Manual. Valve would not fully re-seat and leaked to ½ gallon in 24 hours. Tried valve several times to see if it would flush out any material that may prohibit it from closing properly, leak continued. Called Rheem Tech Support at 1-800-995-0982 on 8/23/21. Sat on hold for 27 minutes before being disconnected. Called a second time, on hold for 51 minutes before someone answered only to tell me I had wrong department and they could not help. Called Tech Support # again, on hold 37 minutes, asked for a supervisor. Was told that Parts Warranty only good for 1 year from manufacture date. I was given a part # and told I would need to purchase part for about $37. Told them I have documentation of when Water heater was installed and put into service, that doesn’t matter, parts only good for one year from manufacture. Started calls at 11:30 AM, ended 1:45 PM, over two hours. This water heater touts a 10 year Warranty, evidently need to get to fine print to learn that parts that will commonly fail are only given one year from date of manufacture. I am a builder and have had multiple Rental properties, this water heater was for my own home. This in my experience is the worst customer service/support ever, I will personally never purchase or install another Rheem product. Buyer beware, you are dealing with a bloated, self-important company if you deal with Rheem.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check whats wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? Im no electrician, Im not taking apart a water heater and fixing this junk! Im done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!

Purchased a Rheem Water Heater from Home Depot in April 2015. Gas Valve failed November 2016 and was replaced under warranty. Gas Valve failed again January 2019 -- Rheem sent a replacement, but I never installed it because the existing Gas Valve appeared to be OK after re-lighting pilot. In May 2019, no hot water... went into garage to investigate and found water around base of heater. Pulled off front cover and noted that bottom of insulation was saturated with water -- tank is leaking. Tank failed in 4 years! 9 year tank warranty. Called Rheem for return authorization and returned heater to Home Depot (got about 85% credit -- prorated). I was given store credit only, so I had to buy the same piece of crap Rheem water heater since thats all Home Depot sells. Well have to see how long this one lasts.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

I had a professional install a new water heater. The old one had finally quit working. He installed a Rheem. When he turned the water on and it had time to heat water the first time the pressure valve wouldnt stop leaking. So I called Rheem and after a fight they agreed to send a new pressure valve to me that I installed. That stopped the leaking for a couple years. Still under warranty 4 years later it starts to leak again... I call them back and they wont send another pressure valve out but tell me I have to install a thermal tank? I have the lowest pressure of all my neighbors and none of them have a thermal tank why should I, now, need one? They say if I install a thermal tank and it doesnt fix the problem that it is probably the water tank. What a piss poor company... Never again will I buy or allow a Rheem on my place!!!

I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, Oops, Im sorry. from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!

We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.

I bought a Rheem water heater 3 weeks ago. Installation went well. But then the pilot light went out the next morning. I restarted it right away. After 1-3 days it keeps going out. It never stays lit. I called Rheem - they told me that they would replace it or fix it. They told me to get a plumber to come out. The plumber called up Rheem and told them that everything was hooked up properly but it is not working correctly - that it needs to be replaced. They told them that there was a tiny leak in the water that they tighten and fixed instantly but it had nothing to do with the problem. Rheem told them that it is not covered now because there was a water leak. I cant even begin to tell you how small this leak was. It was nothing. Rheem was just looking for any excuse not to replace it. They are such a joke.I would never buy another Rheem - I would never recommend one. My plumber kept telling them that the water had nothing to do with why this is not working. But they didnt care. They told me to go buy another one. Horrible customer service. Horrible product. Stay away from Rheem. Even my plumber told me that I should have read more reviews - most of their repairs are for Rheem.

Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.

I purchased a Rheem Smart water heater back in November 2018. In August 2019 the water heater control panel shorted out and fried control panel. I need to add I did not pair my smart phone to my water heater. I set the temp to 120 and went about my everyday business. I called the tech line around 2 pm and was told I had to wait for a tech to arrive to fix the water heater. That was okay until they stated there were no techs available in my area, so they offered me allowance of $125.00 to find a plumber to come out and fix the water. Well problem 2 is there were no parts available in our surrounding area and I would have to wait for 2-3 days to receive the replacement part. Of course I was not going without hot water for that period of time and a plumber around here is $185.00 an hour from 8-5 and $277.50 for after hours. After they caved and got Home Depot to replace the water heater I downgraded to the basic and once installed it began to leak. Frustrating as it was I returned to home depot with the water heater at 9:50 pm and was given another water heater. Problem 3, I received the replacement control panel 4 days later and called three times asking to return it and Jesse says just throw it away, no need to return it. Rheem must be making money hand over fist to throw parts away like that. Im a home depot customer and I buy what they sell. Hopefully they will start carrying another brand for customers to choose from. I do not recommend this brand of water heater for any home due to the poor customer service they provide. Seven hours to replace a water heater. Thank God Im a do it yourself-er and dont have to depend on anyone to repair my home.

Bought new Rheem electric heater from Home Depot had it installed and it could not get water temp above 85 degrees. Called Rheem and after on hold for 20 minutes said all they could do is send repair parts that have to be installed. Home Depot wants to charge me to have the parts installed. Now I have to get it removed and return it to Home Depot for a refund. Do not buy Rheem. It is junk.

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.

Update to my post earlier today. The third Rheem hot water heater 50 gal, tall version was bought this evening. I installed it because we need baths and I cannot wait for Rheem. I bought this Rheem from Penco instead of Home Depot. Now I do love Home Depot and their customer services is splendid. However , I have learned that Rheem makes different models of the same types for different distributors. Looks like to me Pencos unit cost $476 instead of HD price of $418. Guess what happened? Pencos Rheem was installed and did not leak at all, no leaks, we are finally taking baths. So HD has a cheaper version and its also less quality. Why cheaper if it leaks? Give me Penco. I love ya HD, but I had to stop smelling. Lol.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

Our water heater has been in service for roughly 1 year and has developed a leak in the heat exchanger. Rheem advertises a 12 year warranty on the heat exchanger, but they have denied my warranty claim. They have my money, so they are content to find excuses to deny claims rather than stand behind their products. Almost $2,000 down the drain. Now I have a piece of junk to dispose of and extra plumbing to decide what to do with. I will never again buy a Rheem product. Buyer beware. Other companies seem to have higher customer satisfaction. I would strongly recommend buying from one of those other companies.

From reading the other reviews this seems the consensus with hot water heater by Rheem. I wish I would have read these before my purchase. I purchased and installed the hot water heater on a Friday in January 2021. Followed the instructions and waited the amount of time for the water to heat. It game hot water for about 5 minutes and then continued to blink and indicate re-heating. Called the company that it states on the side of the water heater and the person I talked to was less than accommodating. I have contacted a plumber to come and look at the water heater that is failing to heat. Do not buy this product. With every purchase there is a possible issue that consumers must deal with BUT customer service should follow.

Worst Experience of my life. Do not, I repeat, do not buy their unreliable products. Customer support is horrible, and impossible to reach. My new water heater broke down after 1 year of installation. I called their customer support, they hung up on me after waiting for an hour and half to talk to them and mind you I called them at 8:30 AM. The next time I called I had to wait 3 hours. If the average waiting time is 2:20 hours then maybe just maybe you should hire more tech support!!! Or maybe stop selling cheaply made equipment!

For years I always trusted Rheem but after several weeks I have been trying to get help and no response. There are multiple people saying that the gas valve on the hot water heaters are bad. Its true. I called customer service and the girl put me on hold and waited for Rheem minutes. Never got a response. Dont buy Rheem.

6 years ago, I purchased a RHEEM water heater from Home Depot which lasted only 3 years with only two in the household. June 18, 2015, I purchased an American Standard from a private retailer after researching the best water heater to purchase which also lasted only 3 years. It was a terrible, stressful ordeal with both companies. Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until Im stressed to the point of purchasing a new one because none of the parts solved the problem. Apparently this is what these companies count on... the customer getting fed up to the point we choose to buy another water heater for $800 every 3 years in exchange for a hot shower!!! I am a single parent working part time for LAUSD on summer break with $766 to my name. There goes our summer savings... again. Time to try another company. Im convinced all are the same... they may last 3 years with if youre lucky. Its like pulling teeth to get them to honor the warranty, and you will not get a replacement without spending a ton of money for a licensed professional in the process, which is why Im buying another brand. The water heater I had when I moved here lasted approximately 12 years with no problems. Old school. They dont make them like they used to. See you all in 3 years.

Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

My water heater failed and after contacting Rheem tech support they agreed that the unit needed needed to be replaced. No one in my region [including Rheem] had any replacements so Rheem told me to purchase one from Home Depot, which I did. After months of emails, submitting numerous copies of documents and hours of phone calls I received a check for 1/2 of the replacement unit value. Rheem informed me that the unit wasnt worth what I paid for it. My cost would have been the same from Rheem, Home Depot or a Rheem authorized dealer. Rheems lifetime warranty is a lie. Its a great water heater, but you would be better served buying a decent quality unit from another manufacturer. If I had known that they werent going to honor the warranty I wouldve bought a different brand.

WE had a Rheem water heater installed on December 3, 2020. Almost immediately, the water smelled of rotten eggs. We have softened water and it is not from a well. No problems like this with our previous Whirlpool water heater. Rheem says we need to replace the anode rod and are giving us no help at all. So, we need to pay for a plumber to fix this problem on a brand new water heater. VERY disappointing.

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

I detected gas leak from less than 1 year old Rheem water heater. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company.

Bought a Rheem water heater in Feb 2012. After 11 months Jan 2013 thermocouple went out. Replaced no charge. Feb 2014 thermocouple goes out again. Will ship the part to me but I need to pay labor. I was told by a Rheem rep the new part has been redesigned but Rheem was not covering labor even though it affect all the water heaters they make. Very angry and disappointed in Rheem product and customer service. At this point labor cost for repair is $95.00 a hour. A lot of money for a unemployed person!!!

Rheem purchased 10/2014. First call started Spring 2015. Pilot light kept going out. Get up to go to work - cold water. Called Rheem warranty number which by the way are the most dismissive, unfriendly and disrespectful customer service employees l have ever spoken with. Their CEO and CFO should really try using their customer service department. My first call the employee said it must be dust or dirt. l ask why this never happened to my old less expensive water unit - no answer. Months later same pilot problem - doesnt stay lit. Second call girl tells me it cant be the unit. l must have a gas leak or something about cubic feet of air in my garage. She told me l would need to call my local Pacific Gas and Electric Company which l did. Everything was good . NO GAS LEAKS and heater was in a space off the ground, with plenty of cubic ft. Third call l get a male employee. By now my unit is going out 2-3 times a week. He was the rudest one yet. They are sending me a new pilot ignition part, still not received. However even under warranty, its up to me to find a contracted Rheem plumber. They couldnt even recommend someone to call. l ended up calling Home Depot which gave me a local number. If l was a buyer for Home Depot l would stop all purchases of any Rheem water heaters from my own experience along with all these other reviews. Home Depot is too respected of a company to sell this poorly made product, with employees who could care less about your customers. WAITING FOR HOT WATER serial # rhunm381412412 model # xg40t09hn3800. Rheem 40 gal water heater pd 10/07/2014.

Rheem he80-130n commercial water heater - I own a restaurant in Phoenix and your water heater was nothing but trouble for me. Its a real hunk of junk. The unit was very expensive to begin with and was only 2 years old when the first igniter went out. Now, when the unit was 3 and a half years old, the igniter went out again and blew the main board. We replaced blown igniter again and blown board again. The plumber I had working on it said the unit was poorly designed. I cant believe what a hunk of junk this unit is. On top of that, I could not buy parts on the west coast. I had to have them shipped next day from Boston. It really is bad business to have a product that you cant even get parts for. A restaurant cant run without hot water, so it needs to be easy to repair. But to only last for 3 years and cost $6,000 is totally unacceptable. That I put $900 in parts and the unit still only worked for a couple of days is crap! So I had to take your unit out and replace it with another one, which cost me a lot of time and money ($5,000). It also caused my business to suffer from having to close kitchen because of your faulty product design. You would think for all that money this unit would work much better than it does. For the igniter to blow and destroy the motherboard, that’s a poor design. I believe your company should refund me part of the cost of the unit for it being such a piece of crap, or at least for the parts that I purchased and the labor to install them. Just an extremely unhappy customer!

We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

Just replaced 2 gas water heaters with new Rheem water heaters. After three weeks the 1 went out and I have waited a week now for Rheem to send a technician. When I call to follow up I’m given the run around with no commitment to repair anything? I’m beginning to believe these warranties are bogus? I keep calling and cannot get a commitment date for a technician/plumber to come out and repair this water heater that cost me over $1100.00. I need hot water! I don’t understand why Rheem cannot find a plumber when there are plenty available? They try to make you believe that they have special technicians to repair Water heaters but no one can make a commitment or even find a plumber? I think this warranty they supposedly provide is nothing more than a sales scheme to draw in unsuspecting customers to buy their water heaters. I’m very disappointed in my experience so far????.

I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.

We have a new Rheem water heater that failed after 3 days after it was installed. We are now almost a month taking cold showers. The plumber is trying his best but Rheem is very slow to respond. They dont care and the important thing to remember is They dont care! Water heaters are one of the last frontiers of scandalous behavior towards consumers. They are all bad.

Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldnt light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and wont stay lit! No hot water over Christmas weekend! Its unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.

I purchased a water heater by Rheem less than 6 months ago. The gas valve went out on a Thursday. Rheem sent out a technician on Monday late evening. They wouldn’t overnight my part. I was told 1-2 days for the part to arrive. My part should have been overnighted seeing how it’s only been

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a technician with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, whats the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

We confidentially purchased a Rheem. Got water heater a few years ago. Well it failed. I called Rheem to enact the warranty and customer service told me they were sending an email with directions to take photos. After taking said photos I was to call them back 15 minutes after sending the email. After much confusion, I did (I had no idea what a heat exchanger was.. Thank goodness for it Youtube). On the return call I was informed that it was under full warranty and to remove the unit and return it to the original place of purchase. If the new unit costs more I am responsible for the difference but ... I would get a brand new warranty. If it was the same price the old warranty would still be in effect. So I hang up and call the plumbing supply store where we purchased the unit. I was told that Not only do I have to pay the entire cost of the unit up front (I will be allegedly be reimbursed for the original purchase price after Rheem reimburses them) but I have to pay a “service fee” of $125! I also have to pay a plumber to come and uninstall the defective unit then pay again to have him install the new unit! How is this a full warranty? Never again. It’s costing me a fortune to replace a defective unit! These expenses should be on Rheem not me.

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, theyve garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they dont want to fix the problem Even customer service is very bad, they dont want to listen anything. Once they sold product who cares after.

Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.

We have decided to replace our hot water tanks before it fails. My wife figured it was about 13-14 years old. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. The installer had the date of installation Dec 24/2001... WOW. It’s a Rheem Professional 410 professional grade. So that's what I will be looking for now. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Don't forget to turn off the breaker first. I'm definitely getting another Rheem. Good luck with whatever you decide.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

Purchased a 50 gallon Rheem electric hot water heater from Home Depot. Had a master plumber install the water heater. He thought all was working well. Never got any hot water. Plumber came back later to see what was wrong. Plumber contacted Rheem and explained what was going on with the water heater. Rheem told him it was defective and gave him a case number. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. By the way, I live in Georgia! Plumbing company in Maryland told my plumber they did not have a work order for my water heater. My plumber contacted Rheem at least ten times concerning the heater. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. They put the burden on me by telling me to find a licensed plumber and having the heater repaired and then they would reimburse me. Is this the best they can do to stand behind their product? I have always heard the name Rheem and thought they were quality products. I will never buy Rheem products again. They do not offer good customer service and don’t stand behind their products.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldnt believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheems office was closed.I called Rheem on Monday for them to tell me I had to go through who I purchased the hot water tank through which was Home Depot. A representative at Rheem told me they would reimburse the labour to install the new tank. Im still waiting as of today being February 13, 2017. Rheem has the worst customer service I have ever had. They tell me someone will call me back in a day or so. They tell me it takes 6 to 8 weeks for an answer. Wow its now been 6 months and still no answer. I am so done with them. NEVER PURCHASE A RHEEM PRODUCT!!!

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Thank goodness we had a full warranty for replacement. We are now out of pocket $551.25 for service charges. We are not happy and will never get another Rheem hot watertank again!

I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and its Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, its not even 6 months old and here we go again. Horrible product/horrible service!

Two months after installing a water heater we got awful sulfur taste and smell. We tried the recommended treatment using hydrogen peroxide to kill the bacteria. This worked for 3 months and then it came back, so we treated the condition again with peroxide. This worked for another 6 months. By now Covid virus was in effect and we could not buy the peroxide anywhere. We noticed water on the floor and I also noticed the electrical breaker had popped. Taking the top cover off, I found the insulation covering the top element and thermostat burned and the wires black and corroded. I spoke to Rheem 3 times, each time a different person, but got nowhere. All they offered was a new element even though the whole insulation within the unit was totally wet. Based on the corroded condition of the wires, the thermostat and the element, we refused their miserly offer. We finally contacted Home Depot and spoke to someone knowledgeable, Les, the plumbing manager, and he agreed to call Rheem. After getting nowhere with this company, he spoke to his manager and suggested replacing the heater at their cost which they did. We hope this one is better but we dont expect to have the same life as our previous heater that lasted 28 years.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

Purchased NEW unit through a marketing company on Ebay. Verified with Rheem the Serial number had never been registered. Installed unit and just in five years the heat exchanger has failed within the parameters of the 12 year warranty. I have gone back and forth with this company and realized they do not stand behind their products over technicalities.They call the business that sold me the tank and the Stainless vent kit a third party vendor that is pure manure! I have the receipt the vendor wants to help and the Rheem company said they are out of the picture! Its between me and the vendor! I smell manure again! Any store selling manufacturers products are not liable for the warranty...the manufacturer is once you produce a legit receipt. Conclusion: RHEEM HAS NO ETHICS, INTEGRITY AND ANY CUSTOMER ORIENTATION! Learn from my experience>>> why would you buy their product after reading this review! I have emails of this short version of a review I am posting>>> Learn from others misfortune & experience

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

We had to replace a gas valve within a year - it was $340. The water heater alone was about $380. We took good care of the water heater. There is no reason it should have went out. I called the 1800 number on the water heater (under it - it says not to remove or try to return it). The 800 number says it doesn’t exist or something along that line. I went into Menards and they told me Rheem now is who to call - even though it says Richmond - I called and was put on hold for warranties for hours - about 4 hours then I was told to fill out some forms - they would send them through email. I asked to wait on the phone until the emails come though I didn’t want to wait on hold again —- I was assured they would come in 10 minutes —— I waited 4 hours. The forms never came through - I called again. Was on hold a couple of hours once again to be told by the representative that the other representative never actually sent the forms - I told him, I’m not letting you go until you get me the forms - he acted extremely annoyed with me - they came through. It took forever. NOW I have no clue what will happen next - the process of a warranty sucks - sitting on hold forever sucks.... The whole experience is a night mirror - a water heater should last longer than 1 year. So pathetic. Their products should be recalled.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

Read the reviews, then run as fast as you can to find another supplier. At 15 years old, my old water heater was running fine, but I decided it was time to replace it before it died. I contracted for a Rheem Power Vent unit (a requirement in my situation), which made it quite expensive at $1,300 with installation. It lasted 30 months, and died with what turns out to be a common problem with the valve. The installing contractor sent the repair over to a Rheem specified service organization, who was not very responsive. It took me a day to get a call back, and they totally blew off a 3PM to 7PM arrival window scheduled for the next day, and called 8AM the following day (3 days) acting dumb, and said can we come now? They found the failing valve, but only after I stopped him from leaving, when it started up (as it always does), and the repair guy says see, its working. Sure, just wait 5 minutes for it to start ignition failure recycling every 2 minutes. Finally he saw that, went and got the part, and fixed it. I just got the bill. 3 hours at $125 (should be one hour) and $356 for the Smart Valve. Sure its smart for Rheem and the repair guy. Me, Ive just spent over 1/2 the cost of a new unit, to fix one that is only 30 months old. Where is the warranty?

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didnt leak for a whole hour, needless to say Im severely frustrated.

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

My 40 gallon gas Rheem water heater was only 3 yrs old and the bottom of the tank gave out filling up the catch pan and dumping water all over the ground. Attempted calling Rheem for help, what an awful experience that turned out to be. Sure wish I had done some homework up front before purchasing. Home Depot, shame on you for selling/pushing this junk for sale. Folks, Do Not purchase a Rheem. The product is junk and the customer service is non-existent.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

I purchased Rheem water heater in May 2017 form Home Depot. After installation it didnt heat water in 24 Hrs. $350 paid to plumber. Then go back again to HD and buy another one which also after another $350 installation stopped working after a day. Plumber has no clue how to debug this as the unit is completely closed, no way to see if even pilot light is on. It has 5 LEDs but the code can be deciphered into many different things that could be wrong. Then my property manager cleaned the blower and it worked again for 15 months. It seems just by sitting in Home Depot it collects dust in the blower. Then when it stops to run again after 15 months, I get another supposedly Rheem certified plumber to debug it and pay $195 to basically get bad reviews of Rheem and no real debug information. I call Rheem many times and get a part shipped by them which again after calling the plumber and paying $200 doesnt work. I then start to debug it myself with tech support and this time they want to send me blower. By now 5 days have gone by with tech support, Fed Ex shipment, etc. But they miss sending me the blower and I lose one more day. By now I have lost over $700 dollars on plumbers for this Rheem water heater. I call the tech support, give them piece of my mind and of course she has no empathy for me and escalates the call.The customer support manager is very well trained (A+), listens to my frustration, empathize with me, apologizes and reacts right away by authorizing a return to HD. So, I go to HD and after spending another 1.5 Hrs I could return it with help of a plumber (spend money again on the plumber). But I did get back full refund of $965 + Tax for the water heater in Home Depot store credit (not the best option but better than nothing). I am overall very unhappy with Rheems quality but I doubt if any other brand is any better. It seems A. O. Smith is also as bad. I have taken a leap of faith now on Bradford White as thats what my plumber sells and installs. So, basically I am out about $1100 dollar for choosing Rheem (2 installations, 2 repair visits) plus so much grief and days without hot water.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn. Brand new and this is the customer service you get--please folks, do not buy a Rheem. This story has a happy ending only because Home Depot in Holiday, FL is awesome. They are replacing the thing and going above and beyond for us. THIS is why we only use Home Depot. Rheem, take a clue from Home Depot and amp up your customer service or you wont have any customers to service.

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.The contractor took it back but the distributor where it was originally purchased said that they will not exchange. I contacted Rheem and they told me to try another distributor--same thing, no exchanges. I called several more and asked Rheem if they could ship me one they said no. This has been ongoing for three months so I eventually contacted the BBB. Rheem said that they would give me a fair market value. This turns out to be about $400 when a new heater cost is about $800--not fair at all.Please do not purchase from Rheem because they do not honor their warranty. I purchased a different brand to replace the defective one. You will get ** when your heater fails. I had to pay an additional $400 for a new heater.

I replaced a 10-year-old Maytag hot water heater with a Richmond branded tankless hot water heater in 2012. It started to leak after just 7 months and Rheem would not honor my warranty so I had to go through the retailer. After 2.5 years Ive gone through five tankless hot water heaters because the heat exchanger keep leaking after just 7 to 8 months of use at the most. Rheem continually reams me and refuses to pay any warranty claim. Do not trust any warranty that Rheem advertises.