Our water heater has been in service for roughly 1 year and has developed a leak in the heat exchanger. Rheem advertises a 12 year warranty on the heat exchanger, but they have denied my warranty claim. They have my money, so they are content to find excuses to deny claims rather than stand behind their products. Almost $2,000 down the drain. Now I have a piece of junk to dispose of and extra plumbing to decide what to do with. I will never again buy a Rheem product. Buyer beware. Other companies seem to have higher customer satisfaction. I would strongly recommend buying from one of those other companies.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.

Our water heater was professionally installed in May 2011. Last month the unit started leaking. I pulled out the paperwork and went online to verify the warranty. According to their warranty verification site, the warranty was valid through 6/11/2024. I called the Rheem customer service line (800-432-8373) and spoke to someone that confirmed that the warranty was valid. He said I needed to have a plumber look at the unit first and he gave me the name of a plumber that I could use. I paid $140 for him to come out and he confirmed that the unit was properly installed and the heat exchanger was leaking. I called Rheem back on 6/26/15 and the customer service agent (Scott, who was very nice) asked some basic questions including Were you the homeowner at the time the unit was installed? I bought the house one year ago. He then told me that because I was not the owner of the home when it was installed, the warranty was not valid.I asked to speak to a supervisor and he told me was the one in charge. I asked to speak to his manager and he took my information and told me he would have him call me but no one ever did. I sent an email to Rheems customer service center and again got no response. As a result, I have had to pay $1,975 to buy a new tankless water heater and have it installed. To make matters worse, I was forced to buy another Rheem as any other brand would have required additional costs to retrofit the piping to fit that product (according to the plumber that Rheem referred). I feel that the product failed after 4 years and this should have nothing to do with the fact that I bought the house 3 years after it was installed. I would like to be reimbursed for the cost of the new unit under the original warranty. I am also disappointed that Rheem did not respond to my request to speak to a manager or my email to their customer service center.

I purchased Rheem water heater in May 2017 form Home Depot. After installation it didnt heat water in 24 Hrs. $350 paid to plumber. Then go back again to HD and buy another one which also after another $350 installation stopped working after a day. Plumber has no clue how to debug this as the unit is completely closed, no way to see if even pilot light is on. It has 5 LEDs but the code can be deciphered into many different things that could be wrong. Then my property manager cleaned the blower and it worked again for 15 months. It seems just by sitting in Home Depot it collects dust in the blower. Then when it stops to run again after 15 months, I get another supposedly Rheem certified plumber to debug it and pay $195 to basically get bad reviews of Rheem and no real debug information. I call Rheem many times and get a part shipped by them which again after calling the plumber and paying $200 doesnt work. I then start to debug it myself with tech support and this time they want to send me blower. By now 5 days have gone by with tech support, Fed Ex shipment, etc. But they miss sending me the blower and I lose one more day. By now I have lost over $700 dollars on plumbers for this Rheem water heater. I call the tech support, give them piece of my mind and of course she has no empathy for me and escalates the call.The customer support manager is very well trained (A+), listens to my frustration, empathize with me, apologizes and reacts right away by authorizing a return to HD. So, I go to HD and after spending another 1.5 Hrs I could return it with help of a plumber (spend money again on the plumber). But I did get back full refund of $965 + Tax for the water heater in Home Depot store credit (not the best option but better than nothing). I am overall very unhappy with Rheems quality but I doubt if any other brand is any better. It seems A. O. Smith is also as bad. I have taken a leap of faith now on Bradford White as thats what my plumber sells and installs. So, basically I am out about $1100 dollar for choosing Rheem (2 installations, 2 repair visits) plus so much grief and days without hot water.

I bought a GE/Rheem 40-gal. power vent hot water heater in June of 2009, Model # GG40T06PVK00, and last week it quit. AB lights on. I turned it off for 10 minutes, turned it back on and watched through the window. I watched the igniter turn red and the gas turned on the burner, lit for a second or two and a click and it shut down and recycled and lit again, this time staying on. This has happened 2 more times. I had an A.O. Smith power vent for 10 years and the only reason I replaced it was because I didnt want to spend $175 on the new power vent that was coming apart. The heater still looked and worked great. My GE/Rheem is just 3 years old and you never know if you will have hot water or not.

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

I had a new water tank installed about a year ago. Recently the gas control valve failed (a known factory defect, per Rheem authorized dealers). I incurred an almost $400 labor bill to repair it. Was on hold for an hour and Rheem refused to offer any reimbursement for the labor. DONT BUY RHEEM! I have NEVER had a valve fail at all, let alone this quickly, on hot water heaters from other manufacturers. Would rate Rheem 0 stars if I could for both their responsiveness and customer experience.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

Recently purchased a home (Feb 2018). The seller replaced all appliances prior to selling including a Rheem water heater. The water heater became defective in less than a year. The company refuses to honor its 12 year warranty for the product installed less than a year ago due to the fact I am not the original purchaser of the unit. What happened to companies standing behind their products? I started looking at reviews and have found very few that have been positive about this household name company. Will not be purchasing any products from Rheem in the future. Very disappointed.

They don’t stand behind their product! Totally shotty product. Our experiences have been problems start within the first year to year and a half. That shouldn’t be happening. Yes, your ‘parts’ may be covered as they are with most water heaters professionally put in, but remember, you’ll be paying labor for a plumber to put them in each and every time! Once you’ve bought it, I guarantee you (with few exceptions) you will encounter problems.

Purchased a Rheem 40 gallon water heater back in September 2020. Water heater stopped working November 2021, one month out of the year labor warranty, go figure. I’ve been waiting days for the new part, with no straight answer. If you want dependable equipment go with A.O. Smith for your water heater, and Trane for your heating and cooling. I have been an installer for over 10 years. And nothing but problems with all Rheem equipment, and replacement parts.

This companys products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & its customer service is awful. 0 out of 5 Stars. Absolute worst water heater Ive ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I dont remember what brand it was. Certainly not RHEEM or GE.This 2-year-old water heater is scrap. Its been popping louder than any water heater that Ive ever been around & the pilot light wont stay on even after customer service told me that it was firstly the burner (covered under warranty only a few months into purchase) then recently It started to shut itself off due to oxygen deprivation. They told me it was the NG controller so I purchased it thinking it would fix the problem. Well, it didnt & since they dont take back these parts, they simply refund your money if they were wrong but they wanted to keep the shipping as well as state sales tax. I had to talk to a supervisor just to correct this issue & they greet me with HEY, Manny - Very unprofessional. Must be Appalachian English (obviously not a true English) or possibly Ozarkian (from the Ozarks; of course) or quite possibly backwoods patois (gibberish) clearly all being from the south.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still cant get a technician to fix the problem (I live in Portland, Oregon).Last phone call they said to me that they got a technician in Buffalo NY. When I told them, for third time, that I live in Oregon, the person decided to escalate the ticket to her supervisor. This guy (supervisor) send me a list with technicians who work in the area where I live. I called the first person in the list. He said to me that he does not work with Rhemm (!!) Prepare to be on hold for long periods of time when you call scam company. I wish I never bought this hot water heater and I hope others see my review so they can be saved the stress that Ive been going through. Today is December 23rd. Christmas with no hot water. Thanks Rheem!

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

GG series water heater tank. I bought my water heater tank back in 2013 and in front of the tank was a big note saying 6 year warranty. And sure enough 6 years later I have to buy a new tank. The top part just started to leak water. Not sure what plumbers can do so I was told to buy a new one.

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didnt leak for a whole hour, needless to say Im severely frustrated.

I purchased Rheem water heater two years ago. I called today to get the product fix or replace because is still under warranty. After 2 hours of being transfer and on hold, they tell me that they werent able to help. Since the unit was no longer installed the warranty is voided. I explain to Amanda about the reason of not being installed and still no joy. If able try to used another brand or call this company before attempting to fix it yourself. This company is ripping off customers.

I am a maintenance technician at a town home complex that had 30 Rheem power vent water heaters installed in them 4 years ago. Of the thirty heaters I have had to replace, 21 gas control valves, I have to call because they are under warranty yet. But our tenants have had to wait 7 days for the part to show up to fix the problem. Rheem knows they have a problem because after giving them the model and serial numbers from the I.D. plate, they send out a new valve. My issues are angry tenants because they have no hot water and I have received repair calls every day of the week, weekends and late in the evenings or very early in the mornings. I even had a replacement gas valve go bad so they have not fixed the problem from what I can see. The operator at the service center told me that I had already replaced a valve on a unit after he checked the serial number, and I told him he was right it was. Now we just built another 24 unit complex here and after begging the owners to not put these in they still put the exact units in here. All I can say is Rheem must give a big push to contractors to keep moving this brand.

In Feb. 2014 my home warranty company who by their very nature replace covered parts with the cheapest product they can. That’s an issue in and of itself. Sent out a technician who replaced the previous failed water heater with a Rheem 48 gallon tank made in Mexico. It states it right on the model number and serial number sticker. This tank came with a 6 year limited warranty. On 6/28/2020 the tank failed and was leaking out the bottom, luckily I caught it quickly and was able to shut off the water and attach a hose to the tank and drain it before further water damage could occur. I called a plumber who came out first thing in the morning and he took one look at it and confirmed what I knew that it had to be replaced. I asked why this would fail within five months of being out of warranty and he informed me that Rheem is a consumer grade product that’s not very good. As he disconnected the unit and wheeled it away, a stream of red colored water followed it as it exited my garage. I asked the plumber if that was rust and he confirmed that it was.I asked if my whole house water filtration system could have helped the unit fail faster as salt is used in the filtration process. He and my filtration company whom I already had scheduled to come out that day to change our filter medium, both confirmed that this would not have caused this and more so would have helped prolong the system as no sediment would build in the tank.Plumber installed a new tank made in America and told me that this was a solid tank and should easily last 10 years. I contacted the Rheem warranty department and explained my situation and the front line rep stated since I was out of warranty there was nothing they could do. I asked to speak with a supervisor as I felt this was just a few months past warranty and how it failed seemed like planned obsolescence.A supervisor called me the next day and I explained my plight and asked if Rheem could do something given the circumstances. The supervisor stuck to his story and kept referring back to the warranty and that he couldn’t do anything. I even asked if they could do some form of partial compensation as I was out $1800 for the new tank and install. He kept to his company line and stated he couldn’t do anything. In business you can ALWAYS do something, especially for exception situations where it’s clear your product failed sooner then it should have. I asked the supervisor if he truly couldn’t do something or is it more the case he wouldn’t do something. That was a little to close to home and we promptly ended the call as I knew I was dealing with a terrible manufacturer who they and companies like them are more concerned with profits then manufacturing and standing behind their product.Rheem is a common brand sold at Home Depot and Lowe’s outlets. My plumber would never touch them because of their shoddy manufacturing. Rheem is a key example of the current discordant atmosphere in this country as their business practices are focused on greed, period. Use cheap labor in Mexico, less than adequate materials for the purpose of the product and make their margins by mass volume through these national retailers. Staff your customer service with minimum wage or barely over minimum wage to dodge claim calls and ultimately only compensate as few claims as possible. It’s more cost effective to staff customer service and train them to avoid claim fulfillment than it is to make good when their products fail.This company should be shut down, liquidate all its assets, attempt compensate customers who were in warranty and denied and proceed down the list as best as possible. Residual if any, should then be used to fund a start up in either America or Mexico or both and bring in best in class manufacturing processes to produce a truly viable product that the new company will stand behind. DON’T BUY OR INSTALL A RHEEM WATER HEATER. Install a better quality tank and pay the extra cost. You will easily recover that cost in performance as well as not having to deal with costs of home and property damage from a failed tank.

Worst Experience of my life. Do not, I repeat, do not buy their unreliable products. Customer support is horrible, and impossible to reach. My new water heater broke down after 1 year of installation. I called their customer support, they hung up on me after waiting for an hour and half to talk to them and mind you I called them at 8:30 AM. The next time I called I had to wait 3 hours. If the average waiting time is 2:20 hours then maybe just maybe you should hire more tech support!!! Or maybe stop selling cheaply made equipment!

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

Yesterday around 5:30 pm I heard a loud popping sound and looked up. Saw sparks coming from the lower level of my home. Upon further investigation, I started to see and smell smoke. Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire.

Bought a new Rheem 40 gallon hot water heater and was installed in new home in August 2015. Worked for three months, then had issues with NO hot water. Getting error code. Contacted company and after several attempts and disconnects finally got someone. Was told that the venting was improper and to contact plumber to have them look at it and then send the bill for reimbursement. We did as we were told, changed venting per their specifications and still does not work correctly. Plumbing company contacted Rheem and they sent new blower assembly. This was replaced and did NOT fix the problem. Again contacted Rheem spent over 2 hours trying to get someone. Finally got someone in another department who transferred to supervisor.They have supposedly contacted Menards to reimburse us for the bad water heater, but now are refusing to reimburse us for the bill that was incurred by having a plumber come out. They are stating we did not provide the correct documentation showing a defect. Bill was sent that we received from plumbing company stating their fees.We cannot understand why no one is looking into this company regarding all these issues that this company is having with their bad product and NOT honoring their warranty. This company is causing frustrations on customers that should not be happening and not honoring anything in their warranty booklet. Nor are the phone numbers that they are listing on this warranty numbers that consumers are able to get through. When talking to the supervisor I brought this issue up and even asked him if he has ever tried calling the number listed. He said frankly no. I asked him to please do this as well as forward this on to individuals that are higher up so that they are aware of this issue. I would seriously hope that this company look into their issues with their products and take note of what consumers are dealing with.

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didnt ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldnt you know it didnt ship. Now they say it wont ship until Wednesday. Its like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

I just acquired a new hot water heater and wanted to learn more about preventative maintenance needed to prolong its useful life. One agent was helping me with ensuring warranty dates are accurate as their records show warranty start date as date of manufacture. Date of install is 5 months later.. They have a website for registration but that did not help update their warranty records. He told me to use their website again. I told him I already did that and nothing changed. Then, he said all I had to do reply to his email with copies of invoices and extended warranty info and all will be taken care of. A day later, nothing. So I called back and somebody else says she will look into it, update records and EMAILl me a screenshot to show it is done. No email received but warranty record was updated to correct start at date of install but did not include extended warranty date of additional 4 years. So now I have to call them back regarding this. Why is it so hard?In addition, I wanted to buy extra anode rods (secondary, connected to HOT WATER Side) so that I have them readily available 5 years or so from now. That seems to be a VERY complicated process. Always requires Serial number which is totally irrelevant. All manufacturers anode rods are universal. Difference is length of rod, length of nipple (for those that are installed in the HOT WATER side of the tank) and material composition. After half a dozen emails back and forth, still no info as to how I can get the anode rod needed. I even gave them part numbers and they told me to contact another department as the department I contacted do not handle customer service inquiries, just website related. HUH???Another customer service rep emailed me instruction on how to maintain as well as user manual. I thanked him for it, asked him more questions, and.... NO RESPONSE since then.. A couple of follow up emails and still no. WHY? Frankly, I worry about the service I will be getting from this company when something really wrong happens.. I may have made a mistake buying their stuff. Their A/C unit is outstanding. Water heater is another story as I had problems with inaccurate thermostat BUT, to their credit a new thermostat was immediately sent and that fixed my problem. I worry what else will go wrong and the runaround I will get. Caveat Emptor !!!

I am very dissatisfied with my tankless water heater. It cost 5 times as much as a regular water heater and 3 times as much to fix. I will never, and I mean never, buy another Rheem product again. Ive had my water heater for three years and about three weeks ago, it started flashing an error code and the plumber has been here three times and still the piece of crap doesnt work. So thats over two weeks with no constant hot water and a bill that I could have bought two regular water heaters with. I guess I was the ** one for choosing this product. Never again. I called and asked if there was a contractor they could recommend and hes over 30 miles away. Anybody who asks me about this product, I only have negative things to say to them now.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.The contractor took it back but the distributor where it was originally purchased said that they will not exchange. I contacted Rheem and they told me to try another distributor--same thing, no exchanges. I called several more and asked Rheem if they could ship me one they said no. This has been ongoing for three months so I eventually contacted the BBB. Rheem said that they would give me a fair market value. This turns out to be about $400 when a new heater cost is about $800--not fair at all.Please do not purchase from Rheem because they do not honor their warranty. I purchased a different brand to replace the defective one. You will get ** when your heater fails. I had to pay an additional $400 for a new heater.

My plumber installed a new water heater yesterday after our previous Rheem started leaking. Within 3 hours of getting the new rheem installed it started leaking from the top and flooded my basement. My plumber called rheem and explained the situation they basically wanted him to patch it up as best he could. He is now out getting a new hot water heater to replace it. He said he had been using rheem for 10+ years and until now it had been his product of choice. He is now considering other brands. After reading all these bad reviews I’m very concerned about this product. Customer service and the warranty seems pretty useless. Would not recommend Rheem to anyone.

This review is in response to a denial I received from Rheem Manufacturing Company regarding a claim I made for a leaking hot water tank that has a 12 year warranty with full coverage (parts and labor) for the first three years. From the day I reported a problem with this Rheem 12 year Gas Hot Water Heater I was treated disrespectfully and it was abundantly clear from the beginning that it was going to be difficult to get this company to back the 12 year warranty on this hot water heater. When I reported the problem I was having with this water heater it was only one and a half years old and still eligible for full no cost labor and parts coverage for the first three years as stated in the warranty verbiage. Rheem customer claim reps gave me a hard time about sending a plumber out to look at the tank and repair it. After asking to speak to a supervisor I was finally told she would send out a plumber and I would be notified by someone who would set up an appointment. I then get a call and was told they cant find any authorized Rheem plumbers in my area and asked if I would contact a plumber on my own and have the plumber fix the leaking tank if possible and send their bill to Rheem for reimbursement. I tried to find a plumber but none would come when I told them they had to submit their bill to Rheem for payment. I ended up fixing the tank myself with some help from a friend who is a plumber apprentice.I turned in a claim for $18.06 and this chincy company denied payment, unbelievable!!!! Imagine what the claim would have been if a plumber would have fixed the tank and for sure I would have been stuck with that bill!!! I notified Home Depot (where I purchased the water heater} Customer Service and they were appalled when I told them this story. I only notified them because I wanted Rheem to be reported for their extremely poor customer service and not fulfilling their warranty agreements. Home Depot is one of Rheems largest dealers of their products and did not agree with Rheems denial of this claim. They told me they were going to file a grievance against Rheem for the way this claim was handled and to show their appreciation of my loyal patronage sent me a $25 Gift Card. I will never buy a Rheem product again and will tell all every chance I get of this horrible experience. If you need a new hot water heater be very leery about buying a Rheem.Rick **

Horrible experience. Call center rude, not helpful. lve been without hot water for almost a week. Why is it so difficult to get a new heater when its under warranty. Then they want me to buy a new heater and they said they would reimburse me 260. You would think if a company is getting nothing but 1-star ratings they we would change something, shows the character of the company brand. I would never buy a Rheem product again.

While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.

“I am posting the following experience as an example of how companies should treat clients/customers regardless of stated warranties, policies and procedures. A number of years ago, I purchased an above-ground salt-water pool with a Raypak pool heater. It was a good heater, but two years ago reached the end of its life and had to be replaced. I decided to purchase another upgraded Raypak heater (larger and with digital readout). Unfortunately, for some reason, the heater only lasted two seasons before needing to be replaced. While I was initially upset at this prospect, all companies can occasionally have a product that ends up being “a lemon” despite regularly producing high quality products.I have often said that a person or a company should be judged, not on mistakes made or an occasional poor product, but how they respond to fixing the situation. In this case, Raypak, sold in Canada by Rheem Canada, came through with flying colours. Technically, my Raypak heater was out of warranty, but Rheem understood the situation and recognized that their products usually perform much better than was the case with this particular heater. The company, with a special shoutout to the Director of Sales in Canada, Dave **, was very understanding and helpful in this situation by replacing my heater. Rheem/Raypak has just ensured a lifelong customer and one who will spread the word. Raypak/Rheem is number 1 in my books!”

Hi there, I am a home builder by the name of Ivaan Interiors in Winnipeg, Canada and I bought a 60-gallon HWT from Home Depot last month Dec 2021 for my new house to sell. The hot water tank was installed on-site by a licensed plumber and electrician. The electrician found that its not heating and consuming double Amperes as compared to it and tripping the circuit breaker. The electrician double-checked all the wiring but it didnt work and mentioned that there is some problem inside. We called customer service and they said, We can send parts, and we have to get it repaired at our end. THIS IS RIDICULOUS CUSTOMER SERVICE. How can we repair and why should we spend another hundred bucks to get it repaired. We didnt buy this brand new product to take the pain to repair. The buyer is taking possession next month. I want it to be repaired or replaced asap. I would appreciate if this matter is taken seriously and solved immediately. Manish

3 month old heater fails, then you learn that there is no warranty service in your state. After paying nearly $300 for the warranty repair, and 8 weeks in still waiting for them to pay me back. Do not buy this product.

Consumer Affairs is obviously an unreliable source rating this product at over four stars with nothing but one star reviews as far as the eye can see. I’ve been doing plumbing for 15 years. I will never install one of these pieces of junk ever again. Don’t waste your money. This is the fifth heater I’ve been stored and had trouble with within two years from Rheem. Their product is junk. They made water heaters in the 1980s-90s that not only operate better than the 2021 models but can outlive their life by 10 years plus. Don’t be scammed by Rheem. They make these things to break so they can make more money off of you. Also don’t be scammed by this unreliable source that cost their self consumer affairs who obviously does not care about the consumer. Read the reviews consumer reports. Where the ** do you get your information. Apparently whoever works at this consumer affairs place can’t count 4.8 stars and nothing but one star reviews you can read them for days. Hey morons for one star reviews doesn’t equal four stars. You’re a ** idiot

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

Purchased new Rheem water heater. Installed in new home 8/27/2020. Tested pressure relief valve as instructed in Use & Care Manual. Valve would not fully re-seat and leaked to ½ gallon in 24 hours. Tried valve several times to see if it would flush out any material that may prohibit it from closing properly, leak continued. Called Rheem Tech Support at 1-800-995-0982 on 8/23/21. Sat on hold for 27 minutes before being disconnected. Called a second time, on hold for 51 minutes before someone answered only to tell me I had wrong department and they could not help. Called Tech Support # again, on hold 37 minutes, asked for a supervisor. Was told that Parts Warranty only good for 1 year from manufacture date. I was given a part # and told I would need to purchase part for about $37. Told them I have documentation of when Water heater was installed and put into service, that doesn’t matter, parts only good for one year from manufacture. Started calls at 11:30 AM, ended 1:45 PM, over two hours. This water heater touts a 10 year Warranty, evidently need to get to fine print to learn that parts that will commonly fail are only given one year from date of manufacture. I am a builder and have had multiple Rental properties, this water heater was for my own home. This in my experience is the worst customer service/support ever, I will personally never purchase or install another Rheem product. Buyer beware, you are dealing with a bloated, self-important company if you deal with Rheem.

We had to replace a gas valve within a year - it was $340. The water heater alone was about $380. We took good care of the water heater. There is no reason it should have went out. I called the 1800 number on the water heater (under it - it says not to remove or try to return it). The 800 number says it doesn’t exist or something along that line. I went into Menards and they told me Rheem now is who to call - even though it says Richmond - I called and was put on hold for warranties for hours - about 4 hours then I was told to fill out some forms - they would send them through email. I asked to wait on the phone until the emails come though I didn’t want to wait on hold again —- I was assured they would come in 10 minutes —— I waited 4 hours. The forms never came through - I called again. Was on hold a couple of hours once again to be told by the representative that the other representative never actually sent the forms - I told him, I’m not letting you go until you get me the forms - he acted extremely annoyed with me - they came through. It took forever. NOW I have no clue what will happen next - the process of a warranty sucks - sitting on hold forever sucks.... The whole experience is a night mirror - a water heater should last longer than 1 year. So pathetic. Their products should be recalled.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

Bought this new water heater in 2019. 10 months later per tech support the gas valve was bad, they shipped another one, we installed it in July 2020. Now August 2021 the same issue, looking at other options. The thermal coupler is new, the combustion shutoff is good. Vents are not blocked. My assumption is the new gas valve they sent was a rebuilt one or a faulty one.

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

This company was rated highly, but then they started having their product made in China. After 4 years our water heater started leaking. It is covered under warranty, but not installation. At this point, it is hard to find a distributor that even carries Rheem due to their product becoming so poorly made. Do yourself a favor and less headaches... Dont buy Rheem.

I had a new 50 gallon water heater fail under one year of installation: i.e. Bad thermal sensor. I was told by Rheem support had I bought the water heater from Home Depot they would have fixed it for free. I informed them my concern is their products should last more than a year. They even refused to cover expedited shipping costs.

Very displeased with Rheem warranty experience. My water heater burned up and it was a part of a warranty claim. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. After I sent in the pictures I had talked to a lady in regards to getting the pictures. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. Which is really odd they would give me a new case number... they must have gave me a new case number since they didn’t want help out with a recalled product. The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater. I have yet to see this supposed part that was issued. There is no way anyone can go this long without a water heater... literally 1 1/2 months. I am truly disappointed with the customer service and time it is taking for this to get taken care of. I had to go out and buy a brand new water heater because I couldn’t wait that long for the part to come in and this was issued 4/28... I had to spend over $600 dollars on this new unit as well as a $250 labor charge for them to remove and replace the new unit. It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. But when I called since I didn’t receive the email on the approval to go to Home Depot to get an equivalent one. I called then a new case easy wrote up and they were supposed to send a part. I am very unhappy with the customer service since pretty much nothing has been done to get this fixed fast enough done. This went out 4/23... and it is now 6/15 and I still have not gotten any response back from Rheem. No one ever get Rheem product since they are not helpful at all. This needs to get straightened out because there is no help at all because I am out a lot of money to get this taken care of when Rheem should have taken care of a majority of the expense.

Heater stop working after 2 years and I can NOT get replacement because I bought my condo remodeled and dont know where the heater was purchased. It is still under warranty but they refuse to replace it.

Water heater quit after 5 weeks. Company told me all their techs were booked so I would have to find my own company, pay them, and then submit a claim for reimbursement. They did mail me a part that they seemed confident would fix problem, but refused to send it next day mail, even if I offered to pay for it, in spite of me explaining I had family in town for July 4th weekend. The rep I dealt with was borderline snotty and seemed indifferent to the situation.

I bought a Rheem Water Heater from Home Depot and had it installed on 2/9/17. Once it was done, I found leak. After talking to Rheems customer technical support rep, she admitted its a leak from the tank and asked me to return it to Home Depot to get a replacement. I had to spend more time and labor cost to uninstall the 1st one and then reinstall the 2nd one. After that, I have asked for a compensation.Rheems customer service team in April asked me to send proof of payment for services such as a copy of your cancelled check FRONT/BACK or a credit card statement. If paid by cash, please be sure to provide the phone number for technician/company so we can confirm payment with them, which I did through both regular mail and email. But so far I have not heard from them anything. When I called Rheems customer service #, they said they wont handle it. I have to contact their billing department. But they wont provide the contact phone #. I had to BBB to help me, but no result. Cant believe how bad their service is. So next time when you buy a water heater, be very careful!

Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank. Was suppose to last forever. Tank started leaking so I called Rheem for warranty on the tank. Nothing but nothing is what I got... If you have a choice buy an expensive water heater. Leave this line out of the equation. The company WILL NOT HONOR THEIR WARRANTY.

Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because were under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that its a easy fix and that she can replace it. Doesnt warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

We purchased a water heater in 2015 from Rheem. The gas valve went out in 2020. While the part was still under warranty, the labor was not and the labor to install one of these units varied from $200 to $600. Our previous water heater lasted for 25 years as did all of our neighbors. This was clearly a faulty part and when I called Rheem to work out some sort of compensation I was denied, treated rudely, and put on hold for over an hour and a half. Please do yourself a favor and steer clear of this company!

RE: Serial number RH 0505 B17863. Manufacture Date 05/2005. Model # 82V52-2. Our home is 14 years old. We went away for Thanksgiving and came home to a flood from the above Rheem hot water heater. It had rusted through the bottom and was flooding for days. Why would you make a hot water heater that could rust??? Our home is still being repaired. ALL of the carpet, hardwood, tile, and parts of the walls have to be replaced. I can send many photos. I just cant believe that you can sleep knowing that this happens to so many people. Do NOT buy Rheem products.

This is to anyone who is considering a RHEEM hot water heater. I just purchased the 50 gallon 40K BTU unit and I have had no luck getting it to ignite. I called the service number and they told me it was a faulty igniter. They gave me an option to have it overnighted or look for it locally. I found the part locally but they told me to check the igniter out of casing first because they usually dont fail. Long story short it was not the igniter. Through a secondary check the RHEEM tech figured out it was the entire gas control box. I now have to wait for 2-3 business days for the entire assembly. I just paid $600 from HD and my family has no hot water for 4 days! ITS A TOTAL JOKE. DONT BUY THEIR JUNK!

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

I bought a 40 gal Rheem SHORTY electric heater from Home Depot. Installed it and it tripped the breaker about 6 hours after I turned it on. I discovered that, on the lower element one wire was pushed onto the other contact during manufacture. I separated the two wires and everything was fine for about 2 weeks. Then I noticed the breaker tripped again, I reset it and about 3 min later I smelled electrical burning, we all know the smell. Opened the crawl space door to see the whole side of the heater engulfed in flames. Ran and got my kitchen extinguisher and dove under the house to get it put out. After literally 58 minutes waiting on hold, Rheems answer was they would refund my money on the heater.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

Once my tenant started complaining that there was no hot water, I checked the water heater and the pilot was blown out. I re-lit the pilot and thought it would be good. Several hours later the pilot blew out again. This process happened all weekend. On Sunday night I stayed on hold with Rheem support team for 1 hour and 50 minutes. After explaining what was happening, They reassured me that they would have someone come out and call me tomorrow. That never happened! I have had a lot of back and forth with this company all ending with broken promises. Having me find a plumber and paying for everything. I have left messages and sent emails and feel that this company should be doing right by their paying customers. I will be taking this to the attorney general.

I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?

The Rheem 40 gallon gas water heater never worked properly, temperature could not be adjusted and stayed at 120 degrees, even in low or vacation mode. Customer service had 45 hold time, but finally sent out a local plumber, who believed it was a faulty temperature controller. I again had difficulty getting to Rheem customer service, but they ordered a new temperature controller which was installed by a local plumber. After running hot water for a considerable time with controller in vacation mode the temperature dropped but stayed above the 91 degree stated in owners manual. The next morning I ran hot water on a home thermometer and the temperature shot up to 120 degree, the maximum the thermometer could read. Now I must call to get a third plumber out to correct situation.The owner manual does not say it is a Rheem water heater and it appear to be the same water heater at Home Depot and Lowes. Also the owner manual shows the temperature controller to be a brand name Honeywell but the controller provided appears to be the same, only the Honeywell name is missing. Bottom line; I will not buy another Rheem water heater.

I had a water heater installed in January 2021. June 2021, water heater inoperable. I had the gas valve replaced and polit assembly replaced. I had a Rheem representatives on the phone with technician who installed the tank and they got into a shouting matchen until technician hung up phone. Rheem was confident the thermal release device activated and told me that if the device was no activated, they would replace tank, at their expense, without question. I confirmed that the TRD was still in good condition and was told that they would have one of their approved technician exchange the tank. The next day, they told me that I would have to secure my own technician and that they would reimburse me up to $450 to have a technician come disable tank, go to Home Depot to exchange it and reinstall new tank for up to $450. What plumber do you know will do all that for $450?? I got back on for phone with them and after waiting on the phone for more than 1.5 hours, they secured a plumber to come do the exchange. This was after they told me they did not have a plumber to do the job. Each time I called, I was on the holding on the phone for more than an hour. I have been without hot water for about a month.

Summary: $1,500 water heater was declared a lemon by Rheems tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.During the next several months I placed many calls and invested dozens of hours of personal time working with Rheems tech support. To prove my home network wasnt the issue I was required to purchase and install two different Wi-Fi extenders. Rheem/Johnson Thermal made several attempts to troubleshoot the problem. They replaced the Wi-Fi unit. They replaced the gas valve three times. Nothing worked. Unable to solve the problem Rheems tech support declared the water heater a lemon (their words, not mine, case number 3137948) and told me to return it and Johnson Thermal would provide a refund.Johnson Thermal took the water heater back. A few weeks passed; no refund. After two more phone calls to Johnson Thermal and another week went by I received a partial, $700 refund. Attempts to discuss the refund amount with Rheem failed. I placed two calls to their warranty group. Both times I was told that the manager was not available but would call back. Neither call was returned. Attempts to discuss the refund amount with Johnson Thermal failed. I placed a call to the manager -- it was not returned. A partial refund is not acceptable for a water heater that *never* worked properly. My expectation was/is for a full, $1500 refund.

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

Pressure relief valve drips on a new installed water heater. Had it replaced and still drips. Try to have them honor the warranty. Got the runaround for weeks. Gave up, went to Lowes, bought another brand. I am a large property owner and have used Rheem before. This is the 1st I have use the warranty. Will not buy again.

The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I cant seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution. In the meantime our family continues to be without hot water several day a week, as paying to have the entire water heater replaced is out of our budget at the time. Considering we spent around $2,500 for it(including installation) 2 years ago, it is quite a disappointment that the company will not even recommend someone for repairs.

We confidentially purchased a Rheem. Got water heater a few years ago. Well it failed. I called Rheem to enact the warranty and customer service told me they were sending an email with directions to take photos. After taking said photos I was to call them back 15 minutes after sending the email. After much confusion, I did (I had no idea what a heat exchanger was.. Thank goodness for it Youtube). On the return call I was informed that it was under full warranty and to remove the unit and return it to the original place of purchase. If the new unit costs more I am responsible for the difference but ... I would get a brand new warranty. If it was the same price the old warranty would still be in effect. So I hang up and call the plumbing supply store where we purchased the unit. I was told that Not only do I have to pay the entire cost of the unit up front (I will be allegedly be reimbursed for the original purchase price after Rheem reimburses them) but I have to pay a “service fee” of $125! I also have to pay a plumber to come and uninstall the defective unit then pay again to have him install the new unit! How is this a full warranty? Never again. It’s costing me a fortune to replace a defective unit! These expenses should be on Rheem not me.

My water heater was recalled due to fire hazard. I was informed by Rheem that the control panel they normally provide (free of charge) is back-ordered with no ETA. I was told that I had to return the faulty water heater to the point of purchase for a new one. I got the exact model, just a few years newer and had to pay ~$500 more for the new one, okay fine. Here is where it gets bad. Rheems deal was to reimburse me the installation fee up to $450. I provided all of the necessary paperwork, filled out their forms as instructed and have email confirmation that my reimbursement is approved and a check would be mailed to me in 6-8 weeks. Here we are over 10 weeks later, and counting, and no word from Rheem. They will not respond to my emails and I cannot reach anyone on the phone. What started as their faulty product, barely halfway into the products warranty, should have been a free fix has ended up costing me well over a $1,200! I would have been better off to cut my losses and purchase a water heater from a different manufacture, which is exactly what I will do when this one craps out before the warranty period is up. I held up my end of the deal, they will not hold up theirs.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

From reading the other reviews this seems the consensus with hot water heater by Rheem. I wish I would have read these before my purchase. I purchased and installed the hot water heater on a Friday in January 2021. Followed the instructions and waited the amount of time for the water to heat. It game hot water for about 5 minutes and then continued to blink and indicate re-heating. Called the company that it states on the side of the water heater and the person I talked to was less than accommodating. I have contacted a plumber to come and look at the water heater that is failing to heat. Do not buy this product. With every purchase there is a possible issue that consumers must deal with BUT customer service should follow.

Your product and customer service is a complete joke. I purchased one of your hot water heater in March. From day one we had problems. Finally after a week of no hot water and your customer service department playing games and the service company you referred playing games, we were able to get a new hot water heater. With that said, that hot water heater has been leaking since day one. I called and they sent me out a replacement part but, still it is leaking. I then called in today and spoke to a miserable supervisor named, Shakir.I called to get service along with request that my warranty that will expire in March be extended. He was rude and to the point of advising no and that he will get the service company out. For 2 hot water heaters to go in less than a 9 month period. What is that saying about your product. Also not extending the warranty even shows your own company doesnt stand behind its own product. Unbelievable! I will never purchase anything with your name attached to anything again!

50 gallon water heater less than a year old and everything started to break down. Warranty doesnt pay for anything unless their own plumber does the job (Noahs Plumbing in San Jose, CA). Their plumber is very hard to book and we have been without water for over 3 weeks. Warranty department is extremely rude and will give you the runaround saying they only work with their own plumbers and everything takes 2 days for them to do anything. STAY AWAY FROM THIS BRAND. I GIVE THEM 0 STARS

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. Ive previously spent close to $700 on labor for covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I cant afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

For those who do not like to read long reviews, all I can say is that I cannot be more disappointed than I am with Rheem. Simply DO NOT buy a Rheem product, unless you like dealing with a product of marginal quality, and a customer support team that is beyond incompetent. Early in 2017 our 40 gal water heater needed to be replaced. We went to a local store and found a nice Rheem (or so we thought) gas water heater. Had it installed professionally, good to go. Soon after installation, every time the burner lit, there would be a loud bang of a small gas explosion. We called Rheem, and they said they ...have no technicians in the area, call a local plumber to look at it and well reimburse you. OK. We did as directed. The plumber came over and suggested a complete replacement of the burner assembly. Rheem declined, and sent only a small part. It didnt fix the problem. Another call to Rheem. And another. And another, with repeated visits by the plumber. Finally, after three months of back-and-forth, Rheem sent a full burner assembly. It fixed the problem. We then read the instructions on how to get reimbursed. It was quite complicated, and required all sorts of paperwork, including a W-9 from the plumber (even though Rheem must have had records of all calls and directions). I submitted the paperwork via email. I waited. And waited. No acknowledgment of receipt of paperwork. I called Rheem. After being put on hold for 1/2 hour, I finally talked to a representative. They claim that my reimbursement had never arrived (this is email, folks, if it doesnt arrive, you get a bounce-back message). I patiently resubmitted the paperwork via email. And waited. And waited. I called again 2 months later. By this time the fun had dragged on for 5 months. The rep said that the paperwork had been received, but that it was under review and a decision would be made whether or not to refund within 6 weeks. Six weeks passed. No check. The clock is now at 6 1/2 months in this story. At about 8 weeks, I tried calling again. The customer service option when calling Rheem was disconnected. I tried calling the contractor line, but they would not talk to me unless I had a contractor license number. I told them that the residential customer line was disconnected, and they babbled something about a technical problem. Right. Sure... I went to the plumber and asked for assistance. They called the contractor line, spoke to someone, and that person said the check would be sent immediately, and that there had been a problem with the paperwork I had sent (they had never told me this).When the plumber asked what the problem was, the Rheem representative couldnt be specific. At this point I was getting ready to go to small claims court. Three weeks after the plumbers call, the check finally arrived. Ive deposited it, and, based on historical activities, have my fingers crossed that it doesnt bounce. In the end, Rheem reimbursed us over $600 for repairs to an $800 water heater. If they had just authorized the full burner assembly requested at the first call, it would have been closer to $150. I have dealt with terrible customer service in my past, but this is a new low. And sadly, from what I understand, this is a more common occurrence than any decent company should allow. DO NOT BUY RHEEM!! By the way, the technical issue with the residential customer service line is still on-going, 4 weeks after I first encountered it. Pathetic.

We purchased a 40 gallon Rheem water tank at The Home Depot. I installed the device myself. When it was time to start up the water heater, the pilot light would not ignite. I called Rheem and spoke with a representative who walked me through the troubleshooting process. He determined the pilot assembly unit was faulty and that he would send out a new one. This new unit would arrive in two days - which would be Tuesday. The part did not arrive until Friday, the day after Thanksgiving. To make matters worse and prolong our life without hot water, a contracted plumber could not install the new part until Monday, December 2. Our previous water heater lasted for thirteen years without any issues. This Rheem piece of junk couldnt even get started on install! Reading the reviews here, Im concerned about the longevity of this $400+ device weve purchased and am strongly considering removing and returning it to The Home Depot. A greatly disappointed homeowner and customer.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

Our tankless water heater failed within the extended warranty time, no problem, we will just contact Rheem customer service and get them to send a new one. Paid $80 in shipping, installed the water heater, errors out with an ambiguous error code 13 while using water at a normal flow rate. Dozens of calls to Rheem customer service, they tell us we need to have gas guy come out and check our gas service. We have to pay $200 for that check of the service, and it turns out the service is fine. Call Rheem about their defective unit and advise gas is fine, they start their claim for sending another replacement unit, another $80 for shipping.We have not had hot water now for weeks and will be waiting for another week and a half for a new one to be installed. I started looking into the company to find out that, they have a TON of defective units out there and unfairly expect the customer to shoulder the burden of proof, and costs associated with shipping, inspection, and installation. Will never buy or recommend Rheem to anyone, unless I really want to tick them off.

Bought this from Home Depot just less than a year ago. Gas valve went out last Wednesday. Big sticker on front of water heater says not to return to Home Depot but to call their 800 number. Over the past 6 days I have spent a minimum of 5 hours on hold waiting for them. While this is still under warranty (parts & labor) you will have to pay $30 if you want your part expedited (whatever that means, as the part is STILL not here on day 6). Worst customer service EVER. I was told you knew what the problem was...the panel blinking lights told you. Your email with the tracking number mustve gone into your spam folder. Among please hold like 20 times. Six days after the gas valve went out, I am still waiting for them to actually get the part to FedEx for shipping...They have received shipping info, but not the part to send out. I understand that once the part is here in CA, in my hand I can call their contracted plumbers to come install it. They absolutely wont set up an appointment until the part arrives (apparently they know how RHEEM customer service works). Then I will have to wait 2-4 days for the plumber to come. I can contact my own plumber, but will have to pay them and then get reimbursed...Doesnt sound promising. Strongly suggest you look at another brand.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.

In the span of 2 years, Ive had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

Worked great for about 4 months. Then started throwing error codes and kicking off the compressor. So it would only run in electric mode, which is triple the operating cost. I contacted Rheem due to the warranty (be prepared to be on hold 40-60 mins each time), and was told they would send a contractor out. Well, 3 weeks later, I contacted them AGAIN since I had heard nothing, and was told that there were no contractors in my area so I had to do all the leg work to find a contractor who would diagnose it, pay them upfront and I would be reimbursed. Okay, so be aware that most plumbers will not TOUCH a hybrid water heater, whats less try to diagnose or repair it. I finally found one, submitted for the reimbursement (still have not been reimbursed), they sent a replacement control board, had to pay the contractor AGAIN up front to replace the control board (still have not been reimbursed for this second bill), which did not fix the problem.Today, I called Rheem AGAIN and was told that I have to uninstall the water heater myself, drag it back to Home Depot to get a warranty replacement, and pay another contractor up front to reinstall the new one. This has been the most horrible experience and horrible company Ive ever had to deal with for an appliance. When it works, its amazing, but this POS only lasted about 4 months and is not worth the stress or additional money you will have to pay to fix it once it stops working. DO NOT BUY!

Our family purchased a Rheem water heater in September of 2018. November 30, 2019 it quit working!! We had a plumber out, not knowing what was wrong. After 4 hours of working on it/talking on the phone with Rheem representatives, it was determined that the thermocouple/starter unit would need to be replaced. We were told our part would be shipped out that night! Today, December 4 we received an email that the part was JUST SHIPPED today!! We won’t have water for 2 more days. Pretty tough for a family of 6!!!Rheem replacement parts are not carried by plumbing companies. We also had 4 companies refuse to work on the Rheem water heater, saying they avoid the products! Poorly made product and even worse customer service! We will NEVER purchase another product from this company and we intend to share with all of our friends as well!!

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.Rheem confirmed that the unit was still covered under warranty. However, the warranty terms and the procedure for replacement are unconscionable to the point where it would be more cost-effective to replace the unit at your own expense. So, we have a non-durable good and a difficulty to enforce warranty. Both of these conditions are illustrative of failure (and indicative of our national culture, which encourages corporate theft through planned obsolensce).I have sent a certified letter to Rheem on these issues and concerns. Lets see if the company will stand by its products. The reviews on this site and others dont give me much hope in this regard.

I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.

Rheem Performance natural gas hot water heater installed June, 2020. May, 2021 water temperature swinging 90 - 140 degrees intermittently. July, 2021 called installer, he had me call Rheem. August, 2021, Rheem sent me the controller/gas valve device. Had my installer swap the controller, paid $150. The new controller was dead, did not work! Installer put old controller in so I would at least have hot water. Called Rheem again, they said to remove and bring back to Home Depot. Even though the problem started in less than a year they will not cover installation. So now I have to pay. Going to file with small claims court now. One more thing, plan on spending hours on hold to get to their customer support. Stay away from Rheem hot water heaters.... junk.

My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now its five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!! I call claims dept and they tell me theres nothing they can do because my warranty was only good for the life of the first water heater? What? You have defective products that ruin my garage twice and cost me all kinds of money and theres nothing they can do? How about you make a better product!! I had my water pressure checked and it was fine so thats not the issue, the issue is that these water heaters are junk and Do Not Buy!! They are horrible water heaters, made by a company that doesnt stand behind their products, and insert language in their warranties that screw the consumer in the end. I will be looking for other consumers like me that bought these defective products and hopefully get some type of class action lawsuit going cause I know theres a lot more people that feel the same way I do. I now replaced with a Kenmore and it actually heats the water faster than the Ruud.

This is a worst company I have ever deal with. They are flat out refusing to replace the water heater under warranty.

First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They wont send me a new part under warranty as I modified it in their words. I never heard such a crack but anything to not have to warranty something. Moral of the story is buy a reputable brand with parts that can be purchased off the shelf. When youre out a thousand bucks and have no hot water, youll remember this if you buy what I bought. Model XG50S09EC40B0 by Rheem and I bought mine from Home Depot. They had no parts and offered no solutions.

I probably need to replace the Rheem water heater installed in new house in 1974. Its still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.

I bought a new property in 2/2006, warranty for water heater is 6 years. I did not occupy the property until 7/2006. Rheem will not consider move-in date inreplacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.