I bought a Rheem water heater in June. Well 5 months later, it started showing errors on the gas control. Also I would sometimes have hot water and other times I would not. Had their service techs come and try and fix. Called Rheem Numerous times and they said it was the gas control and sent me a new one. The tech comes over and installs the new gas control and guess what still doesnt work and I have no hot water. I call Rheem and they say we will send you another gas control. I say you just sent me a brand new one. He says Yes I know. I say I have a family with no hot water for two weeks now and I want you to get me a new water heater under the warranty as its only 5 months old. Rheem says no we wont do that. So I had to buy another water heater and not Rheem of course because I had no hot water heater that would work and all three techs said they couldnt fix it and Rheem wouldnt replace it. Rheem doesnt stand by their warranty. I called Rheem again and told them Im going to have to take them to small claims court and they said ok, good luck to you. This company is horrible and doesnt stand by their work or warranty. I asked them to reimburse me for the water heater and they said no.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

Rheem Marathon water heaters come with a lifetime warranty. A licensed plumber installed this water heater just under a year ago. The heater began making loud noises, like a metal object was hitting another piece of metal. I called the same plumber back to check on the noise. He examined the heater thoroughly and found nothing that would have caused this problem to arise. He asked me to call Rheem Customer Service to see if they could explain and offer a solution to the noise. (The noise has no relation to water use, time of day, or any other variable I could think of). My first call was answered by Lori, who asked for my serial number, then told me to adjust the flue baffle and that would eliminate the noise. She was in a hurry to get off the call. The electric Marathon has no baffle. My second call was answered by Valerie, who also took my serial number. I specifically told her the heater was electric. She then told me to take off the two covers on the front, determine which light was on when the noise occurred, then call her back with the information. I took off the covers to find that there are no lights. She was also interested in ending the call. My third call was answered by Nick, who apologized for the other two agents of Rheem, which he could see from the record of calls I had made previously. He suggested draining the tank to see if that would eliminate the noise. I asked the plumber about this and he stated that there would be no need to drain the tank given its age. So I am left with either calling Rheem yet again for what appears to be sketchy advise or learning to live with the noise.Rheems Customer Service seems to be time on the phone driven: when you get a trouble call, give some kind of answer and get off the phone as soon as possible. Not a good system to encourage customers to buy any Rheem product in the future. Their responses to my problem seem to treat the Lifetime Warranty as a mere piece of paper used as a sales aid only. Beware of Rheem products!

I purchased an electric 30 gallon hot water heater from home depot (Plymouth meeting,pa.) 06 Oct 2019. After plumbing the lines and filling the tank, the heater leaked from the bottom. I called Rheem and I had one of two options. Repair it myself and get reimbursed or wait 2 days for Rheem to send a part. Why should I work on a new unit I just purchased? Didnt like either option so I called home depot and they allowed me to return it for a refund. In my stupidity, I purchased another unit, same as the first one because the copper lines were already plumbed. Yes, you got it, the 2nd heater leaked, this time from the top. Everybody is so concerned with American made products, this company is located in Alabama. Called the warranty dept and this time they tell me to remove the pressure relief valve and wrap it with Teflon tape. How difficult would it be to test the product before selling it to the public? This is an honest recount of my past weekend. M. ** (Norristown, Pa). I would not recommend this product.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

This is to anyone who is considering a RHEEM hot water heater. I just purchased the 50 gallon 40K BTU unit and I have had no luck getting it to ignite. I called the service number and they told me it was a faulty igniter. They gave me an option to have it overnighted or look for it locally. I found the part locally but they told me to check the igniter out of casing first because they usually dont fail. Long story short it was not the igniter. Through a secondary check the RHEEM tech figured out it was the entire gas control box. I now have to wait for 2-3 business days for the entire assembly. I just paid $600 from HD and my family has no hot water for 4 days! ITS A TOTAL JOKE. DONT BUY THEIR JUNK!

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they wont even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

I see all of these bad reviews of the Rheem water heaters and notice that many seem to be purchased at a retail level either thru their plumber or directly from Home Depot or other home improvement outlet. We installed our Rheem water heater Model, RHEPRO52-2, in May, 2004 and it's still going strong after 14+ years. Never had a problem or leak. I researched which water heater to install before building, even talked to the Rheem folks. I told the plumber what I wanted. After much grousing, he installed what I wanted and I even got him to submit the registration paperwork that extended the warranty by 4 years ( one of the reasons I wanted it.).

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They dont tell me that the part they promised isnt really being shipped. I call them. Transferred to another department. Now Im told that I will receive an e-mail in a couple of days telling me how to get a part a couple of days after that. That means no hot water for six days. Request to speak to a supervisor. After 30 minutes on hold, I get tier 2 support - just another call center. Told that the warehouse is closed at 3:00 pm and the part might ship tomorrow - meaning only five days with no hot water - If they really do ship the part and it isnt defective - which some other posts suggest it might be. DO NOT ever purchase a Rheem water heater!

Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because were under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that its a easy fix and that she can replace it. Doesnt warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.

Total failure of gas water heater less than two months old. Nightmare dealing with Rheem. Took awhile to realize that they were not going to stand behind their product and provide adequate customer service. Cost us a lot of time and money, physical labor and mental anguish.

Our water heater was professionally installed in May 2011. Last month the unit started leaking. I pulled out the paperwork and went online to verify the warranty. According to their warranty verification site, the warranty was valid through 6/11/2024. I called the Rheem customer service line (800-432-8373) and spoke to someone that confirmed that the warranty was valid. He said I needed to have a plumber look at the unit first and he gave me the name of a plumber that I could use. I paid $140 for him to come out and he confirmed that the unit was properly installed and the heat exchanger was leaking. I called Rheem back on 6/26/15 and the customer service agent (Scott, who was very nice) asked some basic questions including Were you the homeowner at the time the unit was installed? I bought the house one year ago. He then told me that because I was not the owner of the home when it was installed, the warranty was not valid.I asked to speak to a supervisor and he told me was the one in charge. I asked to speak to his manager and he took my information and told me he would have him call me but no one ever did. I sent an email to Rheems customer service center and again got no response. As a result, I have had to pay $1,975 to buy a new tankless water heater and have it installed. To make matters worse, I was forced to buy another Rheem as any other brand would have required additional costs to retrofit the piping to fit that product (according to the plumber that Rheem referred). I feel that the product failed after 4 years and this should have nothing to do with the fact that I bought the house 3 years after it was installed. I would like to be reimbursed for the cost of the new unit under the original warranty. I am also disappointed that Rheem did not respond to my request to speak to a manager or my email to their customer service center.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didnt even asks for his license #. Two weeks later Im back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. Im just ready to give up and just go buy a new one AND IT WONT BE RHEEM!!!! But this is what they.

I purchased a 50 gallon water heater a week ago. From the day it was installed it leaked. I have had someone from the installer, Rheem or Home Depot at my house every day. They replaced a heating element and it still leaked. Now they are trying to blame me that it was not leaking, as there was no water in the pan when the repair guy left. Really... It leaks every time about an hour after they leave. Now, they tell me it might be the pressure valve and I have to pay for the visit and fix. Funny, old heater worked fine with no leaks, just old and lots of crud in the bottom. In the last discussion, the Rheem agent told me that it might be an expansion thing that happens naturally and leaks into the pan. Now, I am beside myself and not dumb, you should never have water in the pan. Rheem/Home Depot, stand up and take responsibility for the products you sell. I pay $1400 for nothing but headaches and stress hoping the thing doesnt explode and flood my home.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

Two months after purchasing three Rheem hot water heater on July 6, 2015, the water started smelling like rotten eggs in two of them. Contacted Home Depot where I purchased them. They told me the heaters were still under manufacturers warranty. I contacted Rheem numerous times via email on Rheems website and did not get a reply. Home Depot then gave me their number. Spoke with a representative who told me it was not their problem it was my water. I explained about the other heater that did not smell. She said I would have to purchase a chlorinator for each heater about $250 ea. and sent me an email with information where to buy them. I said it was the anode rods and they said that was not covered under the warranty. After that, a friend would flush the heaters with hydrogen peroxide and that would help until I went out of town. I was tired of asking him to do this so contacted Home Depot again on Jan. 8, 2017. This time they told me to call Asurion, the extended warranty I bought. That was a huge waste of time and money as they gave me the runaround too! After reporting Home Depot to the BBB, I was contacted and they contacted Rheem. Rheem called a plumber, told them to call me to call them to open a claim with them. I called Rheem and they told me the same thing they told me a year and a half ago. So Im back to square one.

Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasnt UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldnt find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it. FIRST off, is it my fault the Hot Water Tank which was less than a year old went! SECONDLY, again is it my fault the original tank is NO LONGER manufactured! We proceeded to contact Rheem today regarding this issue, at which time they advised they have NO control how Home Depot processes Rheems defective merchandise/warranties or their prices. I was shocked and told the Customer Service Rep so. How can a company offer a warranty and NOT FULLY honor it. This should have been an even exchange regardless. I could understand if we wanted to upgrade or purchase larger. This was the only tank that was available.

My water heater failed and after contacting Rheem tech support they agreed that the unit needed needed to be replaced. No one in my region [including Rheem] had any replacements so Rheem told me to purchase one from Home Depot, which I did. After months of emails, submitting numerous copies of documents and hours of phone calls I received a check for 1/2 of the replacement unit value. Rheem informed me that the unit wasnt worth what I paid for it. My cost would have been the same from Rheem, Home Depot or a Rheem authorized dealer. Rheems lifetime warranty is a lie. Its a great water heater, but you would be better served buying a decent quality unit from another manufacturer. If I had known that they werent going to honor the warranty I wouldve bought a different brand.

This company was rated highly, but then they started having their product made in China. After 4 years our water heater started leaking. It is covered under warranty, but not installation. At this point, it is hard to find a distributor that even carries Rheem due to their product becoming so poorly made. Do yourself a favor and less headaches... Dont buy Rheem.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I bought a 40 gal Rheem SHORTY electric heater from Home Depot. Installed it and it tripped the breaker about 6 hours after I turned it on. I discovered that, on the lower element one wire was pushed onto the other contact during manufacture. I separated the two wires and everything was fine for about 2 weeks. Then I noticed the breaker tripped again, I reset it and about 3 min later I smelled electrical burning, we all know the smell. Opened the crawl space door to see the whole side of the heater engulfed in flames. Ran and got my kitchen extinguisher and dove under the house to get it put out. After literally 58 minutes waiting on hold, Rheems answer was they would refund my money on the heater.

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. Ive previously spent close to $700 on labor for covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I cant afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

Water heater started to leak water and wont turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. Thats the best they can do and make me wait.

Had a water heater installed approx. 3 months ago. 3 weeks ago it started tripping the circuit breaker. After inspection, we found the insulation around the lower heating coil was soaked so had the lower heating coil replaced and dried everything out. Last week it started doing it again. Upon closer inspection they found the tank was leaking higher up and was irreparable. When I spoke with Rheem customer service I requested to speak with the service reps supervisor/manager who told me in a flat tone that while Rheem would cover the part and materials they did not have to cover the cost of labor. When asked why I should have to cover the labor cost to replace a 3 month old unit that only needs replacing due to a fault that is their responsibility, I was given the same flat-toned scripted response. I assured them if Rheem was not going to be flexible enough to work with its customers when the cost should rightly fall to them then I would not waste another cent with them and ensure anyone I encountered knew why.All work done by a licensed/certified/bonded contractor that Ive done business with for many years and has an impeccable reputation. This is not my first encounter with Rheem but it is also nothing different. Im usually a forgiving person but things like repetitive bad customer service stick with me for a long time and though this incident may cost me a couple hundred dollars I will do my best to ensure it cost them as much as possible in lost customers. My advice? Avoid Rheem products at all cost.

I had a Rheem Prestige heater installed in my house when it was being constructed, and desire what temperature I set it to. This heater cant even keep up on a mildly cool day. My thermostat is set at 65 and the room is about 54 and the unit isnt even trying to warm the house. Just junk, and I wish everyone could read about Rheem just to avoid trash like this and send this company where it belongs, into bankruptcy.

Water heater working fine for 2 1/2 years, then stops. Rheem sends a part that I am supposed to install, cant. They send a tech, replaces two assemblies in two hours, nothing. So no resolution - stinks.

WE had a Rheem water heater installed on December 3, 2020. Almost immediately, the water smelled of rotten eggs. We have softened water and it is not from a well. No problems like this with our previous Whirlpool water heater. Rheem says we need to replace the anode rod and are giving us no help at all. So, we need to pay for a plumber to fix this problem on a brand new water heater. VERY disappointing.

Installed this water heater on 11-23-19. Had two leaks right away. One from the cold water nipple and one from the pressure relief valve. I fixed them, now water temp is 98 degrees. Called the warranty department and there are no techs to service this water heater in central PA. Told me to call a licensed plumber to fix it and they will pay for the repairs. I called several plumbers and finally found one to come out before the holiday. He will not deal with the warranty company so I have to pay the bill and then submit that to Rheem. They then told me it would be 4-8 weeks before I was reimbursed. The representative was rude. When I told him I would never buy another product from this company he simply said, Okay, bye and hung up on me. They do not deserve any stars.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.I have a family of 6 and need hot water so I had to get a new unit a.s.a.p. It cost $2000 all in. I am livid that such a huge company cant back up their products. When they realize you have had issues with their product the first thing you hope to hear from them is Sorry youre having trouble with our products, Sir. Lets take a look at how we can fix this situation not We already gave you a new one. I thought you should get at least 10 years from a heater? Not impressed Rheem! You should be ashamed! Profit over people!

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! Its only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

This companys products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & its customer service is awful. 0 out of 5 Stars. Absolute worst water heater Ive ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I dont remember what brand it was. Certainly not RHEEM or GE.This 2-year-old water heater is scrap. Its been popping louder than any water heater that Ive ever been around & the pilot light wont stay on even after customer service told me that it was firstly the burner (covered under warranty only a few months into purchase) then recently It started to shut itself off due to oxygen deprivation. They told me it was the NG controller so I purchased it thinking it would fix the problem. Well, it didnt & since they dont take back these parts, they simply refund your money if they were wrong but they wanted to keep the shipping as well as state sales tax. I had to talk to a supervisor just to correct this issue & they greet me with HEY, Manny - Very unprofessional. Must be Appalachian English (obviously not a true English) or possibly Ozarkian (from the Ozarks; of course) or quite possibly backwoods patois (gibberish) clearly all being from the south.

My A.O. Smith water heater began to leak so I went to Home Depot and purchased a 50-gallon electric heater. I installed it and turned it on. Everything seemed normal but the next morning as I was checking it for leaks, I noticed water on the very top of the heater. I thought it was one of my connections but upon further inspection found it to be coming from under the cap. I tightened the two nipples that were mounted by the factory and tightened my home connections. The next day there was water again. I called Rheem and they sent out a plumber and he installed two new nipples sent from Rheem. The next day more leaks. Rheem told me to take it back to HD and they would pay the plumber to take it. He brought a new tank and installed yesterday and this morning there was water all over the top! This is nothing but faulty manufacturing! Two tanks in a row that leak internally? Something is wrong with Rheem. I asked the Rheem rep if they had a problem with certain models and he said no.

Rheem hot water heaters are junk, dont waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part. We have now been six days without hot water as the rep forgot to overnight the part and it now the weekend and they cannot send it until Monday for Tuesday delivery. We called Home Depot for help at this point and their policy is after 90 days we own it and they cannot help us with it unless we want to pay them an additional $100.00 then they would try to help. Dont waste your money and time on this product and think twice about purchase a major buy at Home Depot! Going to give up and just throw away the Rheem and purchase a different brand! Junk, junk, junk!!!

We purchased our first Rheem water heater on 11/21/2018. We have had nothing but problems ever since. From tools being taken from our home, to now the third water heater going bad plus on top of that being told that it would be two weeks till someone would be here to replace it! I have stage 4 Cancer that has spread to my bones making it long and difficult to get a shower among other things, can’t/ shouldn’t be without hot water!

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product. I called again and spoke to another supervisor, Mike #**. I told him that the price difference it ended up costing me was $65.42. He said they would not be able to reimburse me because I didnt have original receipt. I told him that the supervisor I talked to previously said it would not cost me anything. I exchanged the water heater for the EXACT same water heater and they would not reimburse me that difference. Their product did not last 10 months and they obviously do not care about their customers. They do not back up their products. DO NOT BUY!!!

I installed several same type of Rheem water heaters in my apartments. One of them keeps turning off pilot. I called the Rheem customer support and technique support several times. Every time, I have to wait for long long time before I was able to talk to the support. Every time, they sent me a new pilot assembly since my water heater is still under warranty. I have to spend a lot of money to hire professional to install the pilot for me. The latest one was installed last week but the pilot was off again today. I think that the water heater really has a defect since beginning so the pilot was off again and again since my another same type of Rheem water heater works well so far that was installed in another apartment within the same fourplex building. The two apartments and locations for the water heater are identical. Honestly, I requested Rheem to replace the water heater for me since it is under warranty and it has defects. But Rheem refused to replace my water heater, instead kept sending me a new pilot. But every time, I had to pay for professionals to install it. If the water heater has a problem, I dont think that it is useful to change the pilot again and again.

We confidentially purchased a Rheem. Got water heater a few years ago. Well it failed. I called Rheem to enact the warranty and customer service told me they were sending an email with directions to take photos. After taking said photos I was to call them back 15 minutes after sending the email. After much confusion, I did (I had no idea what a heat exchanger was.. Thank goodness for it Youtube). On the return call I was informed that it was under full warranty and to remove the unit and return it to the original place of purchase. If the new unit costs more I am responsible for the difference but ... I would get a brand new warranty. If it was the same price the old warranty would still be in effect. So I hang up and call the plumbing supply store where we purchased the unit. I was told that Not only do I have to pay the entire cost of the unit up front (I will be allegedly be reimbursed for the original purchase price after Rheem reimburses them) but I have to pay a “service fee” of $125! I also have to pay a plumber to come and uninstall the defective unit then pay again to have him install the new unit! How is this a full warranty? Never again. It’s costing me a fortune to replace a defective unit! These expenses should be on Rheem not me.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still cant get a technician to fix the problem (I live in Portland, Oregon).Last phone call they said to me that they got a technician in Buffalo NY. When I told them, for third time, that I live in Oregon, the person decided to escalate the ticket to her supervisor. This guy (supervisor) send me a list with technicians who work in the area where I live. I called the first person in the list. He said to me that he does not work with Rhemm (!!) Prepare to be on hold for long periods of time when you call scam company. I wish I never bought this hot water heater and I hope others see my review so they can be saved the stress that Ive been going through. Today is December 23rd. Christmas with no hot water. Thanks Rheem!

I just wanted to vent a little. Had a brand new water heater put in and 8 years later, it is rusting and leaking. I am told these should last 10 to 15 years. Seems I am not the only one being rheemed.

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

RE: Serial number RH 0505 B17863. Manufacture Date 05/2005. Model # 82V52-2. Our home is 14 years old. We went away for Thanksgiving and came home to a flood from the above Rheem hot water heater. It had rusted through the bottom and was flooding for days. Why would you make a hot water heater that could rust??? Our home is still being repaired. ALL of the carpet, hardwood, tile, and parts of the walls have to be replaced. I can send many photos. I just cant believe that you can sleep knowing that this happens to so many people. Do NOT buy Rheem products.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. Thats now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they dont stand behind their products.

I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and its Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, its not even 6 months old and here we go again. Horrible product/horrible service!

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.It then came to mind to begin searching for this products recall. Not as easy of a task and I continue my search for a recall, but in the process I have found this water heater is no longer sold by Home Depot; every review was bad with most stating the thermocouple having to be replaced within the first two years, and this product has been discontinued. The GE Appliance website states this model is no longer being manufactured. And it is no wonder. What I am curious about is what it takes for a product to be recalled because from what I have researched it is the opinion of hundreds that this water heater is junk, a hassle to deal with the continuous problems, very costly. I pray not, although I fear the explosive sound could be a danger or deadly. If I could I would most definitely purchase another water heater but I am currently disabled, living on a limited income that I cannot even make it on each month. Therefore I pray for our safety and that the water heater does not have any further problems. As I have written this complaint, I have to GE as well. And Ill continue to seek a recall for this product. MY ADVISE, DO NOT BUY A GE WATER HEATER MANUFACTURED BY RHEEM!

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

I have now bought 2 Rheem water heaters in less than 5 years.. The first one had the burner and ignition fail. The second one started leaking at the bottom in less than 2 years. Customer service is not only difficult to get on the line but unhelpful once you do. Avoid this company at all costs!

Purchased and had installed a new Rheem water heater by Home Depot. The installation went well but the new heater was defective and leaked hot water from the top of the unit... I called the Rheem number listed on the side of the water heater and got a call center where I was placed on hold and then no one ever returned. The second attempt to call resulted in being transferred to a technician who never answered. The third attempt: I was told to dig out insulation from the top of the heater to find where it was leaking and repair it myself. I was also told to go out and buy a plug that was missing from the top of the unit. The fourth attempt: I was told to check the water pressure! Its obvious that the personnel in the Rheem call center are not trained in troubleshooting issues and theyll hang up or transfer you if they dont know the answer to resolving a warranty problem. I had to call Home Depot to get the water heater replaced.

I have a small apartment building that was serviced by a 40 gal water heater for over 10 years without one problem. In the last 2 years I bought a 40 gal Rheem water heater and it failed. I was told it was too small, so I purchased a 50 gal Rheem water heater which failed in 6 months. They sent me parts and it failed 2 additional times. Each time requiring a whole new boiler, valve, and thermostat assembly. My question is how did one 40 gal last 10 years and I can’t get 3 years out of a water heater with new technology and a larger capacity? My calls to Rheem were in excess of 30 minute wait times and 20 + callers ahead of me. Another bad sign!

I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

Purchased new Rheem water heater. Installed in new home 8/27/2020. Tested pressure relief valve as instructed in Use & Care Manual. Valve would not fully re-seat and leaked to ½ gallon in 24 hours. Tried valve several times to see if it would flush out any material that may prohibit it from closing properly, leak continued. Called Rheem Tech Support at 1-800-995-0982 on 8/23/21. Sat on hold for 27 minutes before being disconnected. Called a second time, on hold for 51 minutes before someone answered only to tell me I had wrong department and they could not help. Called Tech Support # again, on hold 37 minutes, asked for a supervisor. Was told that Parts Warranty only good for 1 year from manufacture date. I was given a part # and told I would need to purchase part for about $37. Told them I have documentation of when Water heater was installed and put into service, that doesn’t matter, parts only good for one year from manufacture. Started calls at 11:30 AM, ended 1:45 PM, over two hours. This water heater touts a 10 year Warranty, evidently need to get to fine print to learn that parts that will commonly fail are only given one year from date of manufacture. I am a builder and have had multiple Rental properties, this water heater was for my own home. This in my experience is the worst customer service/support ever, I will personally never purchase or install another Rheem product. Buyer beware, you are dealing with a bloated, self-important company if you deal with Rheem.

I bought my water less than a year ago and a defective part made the heater stop working. I called the number on the warranty and got a complete run around for 2 hours kept transferring from one to other. They told me final that in two days they would send some out. The company they said they called didnt get the request for three days and said they couldnt come out for a week anyway. Rheem told me to call my own plumber to fix problem and they would reimburse me. I did what they asked, sent all documents to them, they replied. It will take 6 to 8 weeks for a refund. Needless to say as of today June 11, 2021 I have not received my refund after countless emails. What do I do, please advise. This started in March 2021. Thank you.

Consumer Affairs is obviously an unreliable source rating this product at over four stars with nothing but one star reviews as far as the eye can see. I’ve been doing plumbing for 15 years. I will never install one of these pieces of junk ever again. Don’t waste your money. This is the fifth heater I’ve been stored and had trouble with within two years from Rheem. Their product is junk. They made water heaters in the 1980s-90s that not only operate better than the 2021 models but can outlive their life by 10 years plus. Don’t be scammed by Rheem. They make these things to break so they can make more money off of you. Also don’t be scammed by this unreliable source that cost their self consumer affairs who obviously does not care about the consumer. Read the reviews consumer reports. Where the ** do you get your information. Apparently whoever works at this consumer affairs place can’t count 4.8 stars and nothing but one star reviews you can read them for days. Hey morons for one star reviews doesn’t equal four stars. You’re a ** idiot

I purchased a Rheem Smart water heater back in November 2018. In August 2019 the water heater control panel shorted out and fried control panel. I need to add I did not pair my smart phone to my water heater. I set the temp to 120 and went about my everyday business. I called the tech line around 2 pm and was told I had to wait for a tech to arrive to fix the water heater. That was okay until they stated there were no techs available in my area, so they offered me allowance of $125.00 to find a plumber to come out and fix the water. Well problem 2 is there were no parts available in our surrounding area and I would have to wait for 2-3 days to receive the replacement part. Of course I was not going without hot water for that period of time and a plumber around here is $185.00 an hour from 8-5 and $277.50 for after hours. After they caved and got Home Depot to replace the water heater I downgraded to the basic and once installed it began to leak. Frustrating as it was I returned to home depot with the water heater at 9:50 pm and was given another water heater. Problem 3, I received the replacement control panel 4 days later and called three times asking to return it and Jesse says just throw it away, no need to return it. Rheem must be making money hand over fist to throw parts away like that. Im a home depot customer and I buy what they sell. Hopefully they will start carrying another brand for customers to choose from. I do not recommend this brand of water heater for any home due to the poor customer service they provide. Seven hours to replace a water heater. Thank God Im a do it yourself-er and dont have to depend on anyone to repair my home.

Anyone viewing this before purchase please reconsider. DO NOT BUY THIS PRODUCT! I am just an average Joe that is trying to help save you from these people. The product is not inexpensive, it is cheap. My water heater did not last 3hrs before flooding my basement. Rheem has put me on hold for over 3hrs so far, hung up on more times than I can count. Mike the supervisor number ** is condescending and inept, probably by design. Run scared from this predatory retailer.

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but dont. My serial number is MO41516904.

Talked to Rheem. Warranty starts when it is made, not when its installed. Woman tried to get an extension but man at GE that made the water heater said No go, you cannot extend it. So, since its 2 days past the date, I have to pay $300 for a new gas valve to be installed.

Bought a new Rheem 50 gallon gas water heater from Home Depot. Plumber installed water heater but it kept cutting off. He walked with Rheem technician and found the new heater had a faulty valve. After a lengthy delay, Rheem sent the new valve and it was installed. We tried to have Rheem pay Amerigas (he worked for them) for the installation. After repeated delays because of missing paperwork (we sent multiple copies), Rheem indicated they would pay the gas company. They have not and now the gas company tells us we are late in our payment. We have never been late in our payments to anyone!Today Rheem told us they had sent us a letter (Right! We have received no such letter!) telling us they will only pay about 40% of the installation fee for that defective part. NEVER AGAIN!! Do not buy from Rheem. They send defective products then fail to cover the installation cost of replacement parts. Never again! Stay away from this company. Now we are left to worry about this water heater should anything go wrong with it in the future! What kind of company is this!! Oh, and their service department is a joke. Sadly the joke was on us. Stay away!!!!

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

Had a plumber install a Rheem 40 gallon propane water heater installed in December 2018. In September 2019 the unit quit working. After several hours on hold and some troubleshooting identified that the internal combustion shut off device had failed. Had a plumber out who confirmed issue and was perplexed with an unusually high amount of soot in the water heater. I explained there was a fire below the burner, which seemed very odd. Once the new part came in we replaced it and it lasted for less than 15 minutes. I then had a second plumber out who checked gas pressure, venting and that everything was installed according to code. We discussed the issue and that Rheem no longer makes good products. We both contact Rheem and explained all the trouble shooting we had done. After an hour on the phone with multiple contacts they finally agreed to send a new burner and internal combustion shut off device.After more than a week of cold showers for this family of six we finally got the parts. New parts were installed and it seemed to work great until today December 1 2019 when the internal combustion shut off device failed again. Been on hold for 45 minutes waiting for customer service. Keep in mind that there has been no change to the venting or the gas pressure. Save yourself some headaches and buy a different brand.

Updated 08/16/2021: Six month old RHEEM hot water heater stopped working. I could not get thru to anyone at RHEEM by phone nor their webpage. Their webpage said they had no service workers in my area. So per warranty, I paid a plumbing company to repair it. Warranty says 1 yr., parts and labor. Found them on FaceBook and left a review, finally after several days and messages they called and emailed me paperwork to have filled out. Had to chase down the plumber for a list of parts and labor broken down, their W-9 form, and RHEEM wanted copies of CANCELED check from the bank. Lucky I paid cash! Sent it all in certified return receipt. All sent in 6-30-21. Today is 8-16-21, I have received nothing from them. My post on their FB page have been deleted. Please check their reviews online before purchasing from them, I am NOT the only one with RHEEM problems.Original Review: Bought Rheem 40 gal electric HWH in January 2021, now it is 6 mos and it just stopped working. The breaker is fine, also tried the reset button... Nothing. Ive called 3 phone numbers and tried to contact them thru their useless webpage. What good is a warranty if I cannot contact them for service!

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me thats its probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesnt want to deal with my wife. It is up to you if you think its worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

Hot water heater pilot light problem. I purchased a hot water heater on October 21, 2015 and on January 14 no hot water! I was told to call our local gas provider PG&E. The service technician for Pacific Gas & Electric arrived at my house Saturday, January 16 and stated that the water heater was no longer good. I then on the same day went to Home Depot with my receipt and the statement from Pacific Gas and Electric. I was then told that they would not take it back. A Home Depot employee told me I would have to call the manufacturer and gave me the phone number. The employee from Home Depot stated that the manufacturer would have to give Home Depot permission to accept the defaulted product. On January 20, 2016, I called the manufacturer and described to him what had happened and read the Pacific Gas & Electric statement to him and he said that they would not allow Home Depot to take it back and exchange it. The employee that I spoke to you from the manufacturer stated that he could mail me some parts or something. I then told him that as a consumer and from what my statement from my local gas company states the product is defaulted.

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didnt ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldnt you know it didnt ship. Now they say it wont ship until Wednesday. Its like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

I bought a Rheem gas hot water tank in middle of November 2020 and by mid June the pilot and burner stopped working. Called and waited on the phone for about an hour to get warranty and they shipped parts took about a week but they didn’t have a technician so I paid $350 for a company to come replace the parts. The parts worked for about month and now again I’m out of hot water and still waiting for them to refund the money I spent because they didn’t have a technician even though parts and labor were both under warranty. After 2 hours on the phone again they are sending someone in 10 days that is out of state to come look at the tank. After talking to a few other people who purchased Rheem products I would not recommend as they all had the same problems. In the 9 months I’ve owned the hot water tank I have been out of hot water for a month, missed work to wait on a plumber, spent $350 out of my own pocket, and lost hours on the phone. Plus after complaining and contacting them multiple times I am now getting emails saying they would only refund $250 and then an email the day after saying only $150 which are both contradictory of what they said. They do not care about products quality or show any care for their customers. Highly recommend going somewhere else for all products especially hot water tanks.

Bought a 40 gallon Rheem water heater and installed, couldnt get it to work. Called the gas company thinking it was a problem with our gas. Not the issue. Called Rheem and they sent a part (that wasnt the issue either). Called them again to exchange the water heater and they said no, that if it was giving a code it could be fixed. In the meantime we were having to go to family homes to take showers. They gave us a reset code to try to reset it. It worked for 4 hours then went out again. Tried to reset it again with code and the damn heater blew up 6 inches from my husbands face. Lucky he was not injured. Called customer service, very pissed and they told my husband they would disconnect the call if he didnt settle down, didnt even ask if he was OK.. Finally got sent to claims. After 10 days of having this thing we are getting q code to exchange... Not Happy!!!

Purchased a Rheem Water Heater from Home Depot in April 2015. Gas Valve failed November 2016 and was replaced under warranty. Gas Valve failed again January 2019 -- Rheem sent a replacement, but I never installed it because the existing Gas Valve appeared to be OK after re-lighting pilot. In May 2019, no hot water... went into garage to investigate and found water around base of heater. Pulled off front cover and noted that bottom of insulation was saturated with water -- tank is leaking. Tank failed in 4 years! 9 year tank warranty. Called Rheem for return authorization and returned heater to Home Depot (got about 85% credit -- prorated). I was given store credit only, so I had to buy the same piece of crap Rheem water heater since thats all Home Depot sells. Well have to see how long this one lasts.

I purchased a 50 gallon Rheem Performance Hot water heater from Home Depot a few years ago. Right before Christmas the digital control panel went out. I searched the internet and found out there is a recall on them. I called Rheem customer service and had to wait on hold for at least 30 minutes to talk to a representative. The representative was helpful and sent me the necessary paperwork to fill out. They authorized the repair to be up to $250.00. I had to call Mac Plumbing and the part was delivered and installed on Christmas Eve. So appreciative to get hot water back.I sent all necessary papers to Rheem for the reimbursement right away along with the proof of payment. Rheem never confirmed they received the necessary information. I called Rheem customer service to verify they received the necessary paperwork to process the form. I spent at least 45 minutes on hold. I talk to the representative and he verified they have the necessary paperwork. Then I got disconnected. It is Feb 18th and I have not received the reimbursement of $249.00 they authorized to get the recall repairs complete. I am totally disappointed with Rheems customer service. It is unsatisfactory!

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Thank goodness we had a full warranty for replacement. We are now out of pocket $551.25 for service charges. We are not happy and will never get another Rheem hot watertank again!

I purchased Rheem water heater in May 2017 form Home Depot. After installation it didnt heat water in 24 Hrs. $350 paid to plumber. Then go back again to HD and buy another one which also after another $350 installation stopped working after a day. Plumber has no clue how to debug this as the unit is completely closed, no way to see if even pilot light is on. It has 5 LEDs but the code can be deciphered into many different things that could be wrong. Then my property manager cleaned the blower and it worked again for 15 months. It seems just by sitting in Home Depot it collects dust in the blower. Then when it stops to run again after 15 months, I get another supposedly Rheem certified plumber to debug it and pay $195 to basically get bad reviews of Rheem and no real debug information. I call Rheem many times and get a part shipped by them which again after calling the plumber and paying $200 doesnt work. I then start to debug it myself with tech support and this time they want to send me blower. By now 5 days have gone by with tech support, Fed Ex shipment, etc. But they miss sending me the blower and I lose one more day. By now I have lost over $700 dollars on plumbers for this Rheem water heater. I call the tech support, give them piece of my mind and of course she has no empathy for me and escalates the call.The customer support manager is very well trained (A+), listens to my frustration, empathize with me, apologizes and reacts right away by authorizing a return to HD. So, I go to HD and after spending another 1.5 Hrs I could return it with help of a plumber (spend money again on the plumber). But I did get back full refund of $965 + Tax for the water heater in Home Depot store credit (not the best option but better than nothing). I am overall very unhappy with Rheems quality but I doubt if any other brand is any better. It seems A. O. Smith is also as bad. I have taken a leap of faith now on Bradford White as thats what my plumber sells and installs. So, basically I am out about $1100 dollar for choosing Rheem (2 installations, 2 repair visits) plus so much grief and days without hot water.

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, theyve garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

It worked for one day then I had to call for repair, they shipped a part but they wouldnt pay for labor nor had a field service staff to help with. I had to pay for a plumber. 3 days later broke again and Rheem washed their hands off. Basically a brand new water heater that doesnt work. It is not on their radar for customer service. I will never purchase from them again nor I suggest anybody does.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

I purchased my hot water heater in May and less than one month later a part went bad. The heater would not stay lit. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now its November. I have a 6 year warranty. Its just the inconvenience on a tank I have only had 5 months and 1 week. I will never buy a Rheem product again.

Bought this from Home Depot just less than a year ago. Gas valve went out last Wednesday. Big sticker on front of water heater says not to return to Home Depot but to call their 800 number. Over the past 6 days I have spent a minimum of 5 hours on hold waiting for them. While this is still under warranty (parts & labor) you will have to pay $30 if you want your part expedited (whatever that means, as the part is STILL not here on day 6). Worst customer service EVER. I was told you knew what the problem was...the panel blinking lights told you. Your email with the tracking number mustve gone into your spam folder. Among please hold like 20 times. Six days after the gas valve went out, I am still waiting for them to actually get the part to FedEx for shipping...They have received shipping info, but not the part to send out. I understand that once the part is here in CA, in my hand I can call their contracted plumbers to come install it. They absolutely wont set up an appointment until the part arrives (apparently they know how RHEEM customer service works). Then I will have to wait 2-4 days for the plumber to come. I can contact my own plumber, but will have to pay them and then get reimbursed...Doesnt sound promising. Strongly suggest you look at another brand.

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

Bought a new electric water heater. The 40 gallon professional series from Home Depot. I am a maintenance man for a living and have installed several water heaters with no problem. Got this one home. Put in new breaker. Installed heater. Never did get hot. Called the number on tank and went thru a checklist. The tech talked me thru and decided the thermostat needed to be replaced. They sent me a new one installed. It same thing doesnt work. Called Home Depot and they delivered another new water heater. Took a $100 dollars off the price. Installed the second one and it doesnt work either. So now Im taking it back to Home Depot and going to purchase different brand. Second time this summer I have bought a major appliance from Home Depot and encountered problems.

The adjustment dial and power switch located at the bottom of the gas water heater has no way to prevent a toddler or incidental contact from adjusting the dial. This is a huge red flag for me where it can easily be turned to the max temperature and can lead to burns. I called Rheem to see if they have a cover or anything that can limit access to the controls and was told that this is not a safety concern or a manufacturer defect and there is nothing that they will do to resolve the concern. I assume it is my 18 month old daughter that is playing with the dial, turning it to the maximum temperature setting, but it could as easily be changed by something inadvertently rubbing on the dial. My home was built in the 70s and the water heater is located in the laundry room, not in a dedicated closet, so it does have more open access than newer homes with dedicated utility closets. Regardless, this is currently a significant safety concern for me and my wife.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

We purchased A Rheem Water Heater, model #6G40-36F3 at Menards. My husband installed it and as he tried to light it the ignitor would not work 90% of the tries. Called the phone number for Rheem in a big sticker on the side of the heater. It says not to return to the store to call them for assistance. It said they were not available even though according to the sticker on it they are available 7 days a week. We looked up some other numbers and tried to contact them but no one available. Finally my husband got someone on a number that we found after a couple of hours of frustration. She agreed that the ignitor was bad and was sending us a new one. It would take 3-4 business days and this was on Saturday. The ignitor arrived on Wednesday and was an easy install. This episode was more time consuming and frustrating than necessary. If you have a big red sticker on the side of the water heater saying not to return to the store but call Rheem then you should make sure that phone number is actually answered by someone.When I brought this frustrating experience to Rheems attention they requested that I call them. When I called I was placed in a queue that said it would be about 20 minutes. I emailed them and said I was not willing to sit waiting approximately 20 minutes for them to take my call and told them to call me which was almost a month ago. Very poor customer service. Be aware when you purchase that they may not be available to help if there is a problem.

I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.

We have a new Rheem water heater that failed after 3 days after it was installed. We are now almost a month taking cold showers. The plumber is trying his best but Rheem is very slow to respond. They dont care and the important thing to remember is They dont care! Water heaters are one of the last frontiers of scandalous behavior towards consumers. They are all bad.

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don’t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper its printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!