To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

Water heater heating element went out after six months. Rheem service department had no interest in helping or paying for repair after I had it fixed. They were rude, unresponsive, and unproductive. I will never use their products again.

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I dont ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heaters specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

DO NOT BUY RHEEM. LOUSY PRODUCT!! NO CUSTOMER SUPPORT!! WARRANTY IS A JOKE!! Purchased Rheem 40 Gallon electric water heater from Home Depot Online. Had very hot water for 2 days. Then over next 2 weeks water temperature started declining. Yesterday water temp not even lukewarm. Unit has completely failed.Called Rheem Customer Service took over an hour to get through. They said a plumber would call me within one day. About 2 hours later I received an email from Rheem Customer Service stating This is Gemma from the Rheem Contractors Department. Rheem contracts with local plumbing companies (Authorized Service Providers) to provide diagnosis and repairs when our water heaters are within the labor warranty period. Unfortunately, our ASPs are currently unavailable at this time.No ASPs available!?! I live in one of the most densely populated suburban areas on planet earth and there are no ASPs available to service my 2 week old Rheem Water Heater?!? I went to Home Depot to find out how to proceed. Home Depot told me to uninstall the water heater and theyd refund the purchase price. Im feeling pretty scammed at this point by both Rheem and Home Depot. Rheem. What a perfect name for this sad excuse for a company.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced. I called Rheem for replacement parts. First they sent out the pilot light igniter. Now that we know that the coupling is sliced we called Rheem and it has been a week for them to ship out this part. I live on the East Coast, where Rheem is located, there has been no tracking number. The replacement part is in stock, says one of the assistants from the call center. But still no replacement part. With two kids and one parent this is tough on me. Working multiple jobs and coming home to no hot water to bathe and any household chores. This has been a struggle.

While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now Im reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. Im taking water samples to the County Water Health Department tomorrow to see what substance is in the water.The installer I hired has now passed on doing anything further, left the job, cleaned up his mess and waived his installation fee for fear that he might be linked to this product. Rheem has admitted that the unit is not in production and out of warranty. Its another reason to never buy things like this on eBay. Based on the other posts on this site, Rheem is displaying behavior that needs to be well publicized to avoid rewarding this kind of corporate behavior to those of us in the consuming public. Rheem has a list of other tankless units posted that have been recalled by the Consumer Product Safety Commission and mine does not yet fall within that list.

Purchased a brand new Rheem hot water heater from Home Depot in 2018 and right out of the box it was DOA. It says right on the side of the heater to not return it to the place of purchase but rather to call Rheem customer service (which is the worst customer service). Three days later (without hot water) I received a replacement controller. $225 later a plumber installed it and it still would not work. Two more calls to Rheem (they called themselves Rheem because they ream you) and they ship a replacement pilot light kit. $180 for a plumber to install and after many attempts it lights and heats. Works great for a couple months and then the pilot light goes out. Many attempts later and another $120 visit by a plumber they fix it and it now works for close to a year before the pilot light goes out again. Call the plumber and $120 he resolves the issue after three more days of waiting for the part. Works this time for a year and now two and a half years after purchase it dies again. Three days without hot water and multiple calls to Rheem (ream) and they are shipping a replacement part (oh by the way if you want expedited shipping that costs $30 but it still takes two days). I finally got done. It is not worth the hassle of dealing with this company and their garbage product so I am replacing this piece of crap with an AO Smith.The sad thing is that two plumbing companies told me not to purchase Rheem and I did because they had the better warranty. Well the warranty is useless if your only option is two wait for three days for the part and then you still have to pay the plumber to install it. Note to self. Find a reputable plumber, buy the brand they recommend and install and never buy Rheem.

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, itll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021. I told them since they screwed us and didnt place our order the first time they should come install this for us anyways and they said THEY CANT. Its now the next day, I havent gotten an email that the part has shipped and theres no tracking number. I call once again and they said yup, it hasnt shipped yet and left me hanging. WE ARE GOING ON ONE WEEK OF NO HOT WATER. Im doing you a favor, do not buy Rheem! Theyre so useless and unhelpful and dont care.

Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldnt light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and wont stay lit! No hot water over Christmas weekend! Its unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

Water heater died two days before Thanksgiving. Knowing I had guests coming for Thanksgiving dinner, I bought a Rheem gas-fired water heater at Home Depot. Installed it (which took me quite a while as I am not a professional plumber). Pilot would not light. Called technical support. They told me they were over-nighting the required part to me to arrive the following day and that a local plumber would call me to schedule installation. Guy never called. Second call: Was told someone would be calling me within another hour. Third call: Rheem then told me they personally called another plumber in their service network who would call me within minutes. No call. I called the plumber. He told me he could not schedule install until he knows I have the part. Fourth call: Rheem told me they could not confirm the part had, in fact shipped until the following morning.Fifth call: After a long time on hold they told me it had not shipped yet. Now advised it would arrive the day after Thanksgiving. I asked where I could buy the part locally (at my own expense). Tech support told me they dont have that info. I argued they MUST at least know who their wholesale distributor is in Maryland so I could locate the part and advise their local plumber that the part is available or pick it up and have it available at my home for him to install. Rheem tech support guy just kept repeating they dont have that info. I asked him to do me the favor of calling their parts division to find out. Told me they dont have the info necessary to make that call within their own company.I elevated the matter to a supervisor. He just kept repeating they are the tech support department and dont have the info necessary to contact the parts division. No rationale. Just kept repeating, We are just tech support. We dont have that information over and over again as if purposely trying to irritate me. I asked to elevate it one level higher - just to find out who is the local parts distributor. Was left on hold for 35 minutes before I hung up. The call wasted more than an hour.Calls the prior day amounted to nearly two hours. Then I called 8 plumbers and 6 supply companies around the state. Was told by several of them that no company stocks Rheem water heater parts. It became clear why Rheem tech support refused to provide the name of any wholesaler or retailer of parts in Maryland and simply kept repeating, We are just tech support. We dont have that information. There are no parts wholesalers nor dealers who carry Rheem water heater parts - at least in Maryland and Virginia. Im hoping the part will arrive the Friday after Thanksgiving and that it can be installed the same day. Otherwise, we will have gone an entire week without hot water due to a defective new water heater and desperately horrible customer service.

Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesnt hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.I spent a $3500 on this unit only to be a piece of junk, save yourself the time and trouble on the product and dont buy at all. I have already emailed the company they called but no return call at this time. I dont understand why Consumer Affairs doesnt have this product or company pay for the problems it is causing if you read the reviews many people are going through the same problem. This company should not be selling products at all they are already in trouble for selling faulty water heaters.

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light wont stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I dont have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumbers grade water heater. Im thankful for this site because Ill be having central air installed this summer and it will not be a RHEEM product!

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.

Installed this water heater on 11-23-19. Had two leaks right away. One from the cold water nipple and one from the pressure relief valve. I fixed them, now water temp is 98 degrees. Called the warranty department and there are no techs to service this water heater in central PA. Told me to call a licensed plumber to fix it and they will pay for the repairs. I called several plumbers and finally found one to come out before the holiday. He will not deal with the warranty company so I have to pay the bill and then submit that to Rheem. They then told me it would be 4-8 weeks before I was reimbursed. The representative was rude. When I told him I would never buy another product from this company he simply said, Okay, bye and hung up on me. They do not deserve any stars.

My less than two year old RHEEM gas water heater has a leaking plastic T and RHEEM refuses to send me the part. The plastic T joins three copper lines together using rubber o-rings and metal clips. The lines are metric so only RHEEMs supplier in Japan can provide the plastic, and RHEEM claims bosses in Japan refuse to send it.

I bought a Rheem gas hot water tank in middle of November 2020 and by mid June the pilot and burner stopped working. Called and waited on the phone for about an hour to get warranty and they shipped parts took about a week but they didn’t have a technician so I paid $350 for a company to come replace the parts. The parts worked for about month and now again I’m out of hot water and still waiting for them to refund the money I spent because they didn’t have a technician even though parts and labor were both under warranty. After 2 hours on the phone again they are sending someone in 10 days that is out of state to come look at the tank. After talking to a few other people who purchased Rheem products I would not recommend as they all had the same problems. In the 9 months I’ve owned the hot water tank I have been out of hot water for a month, missed work to wait on a plumber, spent $350 out of my own pocket, and lost hours on the phone. Plus after complaining and contacting them multiple times I am now getting emails saying they would only refund $250 and then an email the day after saying only $150 which are both contradictory of what they said. They do not care about products quality or show any care for their customers. Highly recommend going somewhere else for all products especially hot water tanks.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me thats its probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesnt want to deal with my wife. It is up to you if you think its worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. Ive previously spent close to $700 on labor for covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I cant afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. Thats now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they dont stand behind their products.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

My water heater was not even five years, I had a six-year warranty. Sunday morning I awake to a flooded garage. As an elderly disabled woman, I didnt know what to do. That day I had to get it replaced, which was very costly for me, I felt relieved that it was still under warranty. I called first thing Monday morning, he asked me so many questions, then made me go out in the rain to remove a metal panel from the unit and drilled me on what I saw inside. After that he then claimed it was a parts issue that could of been replaced and therefore his hands were tied and couldnt do anything for me. Who could go for days waiting for a part that I wouldnt know to do with it when I got it and go without a shower for days. They will find any reason not to cover their products, even with a warranty. They have no consideration what people go through and the work and damages it causes. Will never purchase any of their products again and tell everyone I know.

I have a Rheem Water Heater and a valve went out. The service tech had to order a replacement part. After talking to the people from Rheem about my shipping information, I was told it would take 2-3 days to get the part. Okay fine. Then I get the FedEx notification and it is a week till the estimated delivery date. What happen to 2-3 days? I called the help number and come to find out that I could have overnight the stupid part for a small fee and had hot water in a couple of days instead of over a week, but the guy processing the order the first time failed to mention that option to me. Needless to say the part is now overnight but since it was a Friday afternoon it wont go out till Monday so when the thing finally comes in and can be installed it will be 5 days since the service tech got out there to begin with to get the hot water heater running. Seriously what are these people thinking, you as a homeowner dont want hot water in winter for more than a week.

I purchased a 50 gallon Rheem Performance Hot water heater from Home Depot a few years ago. Right before Christmas the digital control panel went out. I searched the internet and found out there is a recall on them. I called Rheem customer service and had to wait on hold for at least 30 minutes to talk to a representative. The representative was helpful and sent me the necessary paperwork to fill out. They authorized the repair to be up to $250.00. I had to call Mac Plumbing and the part was delivered and installed on Christmas Eve. So appreciative to get hot water back.I sent all necessary papers to Rheem for the reimbursement right away along with the proof of payment. Rheem never confirmed they received the necessary information. I called Rheem customer service to verify they received the necessary paperwork to process the form. I spent at least 45 minutes on hold. I talk to the representative and he verified they have the necessary paperwork. Then I got disconnected. It is Feb 18th and I have not received the reimbursement of $249.00 they authorized to get the recall repairs complete. I am totally disappointed with Rheems customer service. It is unsatisfactory!

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you’re out of hot water or not. All they do is make excuses. I will never purchased one of these again.

Rheem 40 Gal tank installed in October 2020. In feb 2021 tank started shutting down... 3 different case numbers. Its now september tank is inoperable. Pilot issues, part will take 2-4 days to get here. Already been without hot water 10 full days. Long waits on customer service lines, nobody cares. Worst company and product ever! I will NEVER again deal with Rheem products or furthermore Home Depot for installs either. Do yourself a favor. Stay away from both of these places and go with an actual plumbing company that does tank installs and provides the warranty!!!

On Tuesday, May 1, 2018 my water heater, which was purchased and installed on 8/28/17 stopped working. We contacted Rheem and was told that they would send a replacement part and would send someone to install it. After we received the part, Rheem told us that they did not have anyone to service our area and we would have to find our own person. We contacted several companies and we finally found someone to come out, but they wanted to be paid at the point of service. The contractor informed us that it was the wrong part, so we contacted the company again and they sent us another part. The new part arrived on Friday, May 4, 2018 and after installation the contractor informed us that the machine needed to be replaced.We contacted Rheem again and they told us that they would put in a request for replacement through one of their companies and we would be contacted within 24 hours. We waited the entire weekend and Monday morning to be contacted. Finally, we called Rheem back and they gave us the number to the contractor whom they sent the order. The contractor told us that they told Rheem that they do not service the area. We contacted Rheem again and they told us that they would need 24 more hours to contact another company. On Wednesday, May 9, 2018, I was told by a rude representative that they have done all they can do and she would transfer me to another department, who she said could help me. I spoke with a new rep who was more understanding of the fact that I have not had hot water in over a week; however, he put me on hold and transferred me to another department. I spoke with another rep who told me that I can find a person on my own because it was nothing they could do. I asked to speak with a manager and she told me to hold on and transferred me to Fidelity Bank. We have not found a company who are wants to work with this company and no one can help us with this faulty product.

Our Rheem Performance Platinum water heaters control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.

Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the Closed Heating Chamber and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.

Once my tenant started complaining that there was no hot water, I checked the water heater and the pilot was blown out. I re-lit the pilot and thought it would be good. Several hours later the pilot blew out again. This process happened all weekend. On Sunday night I stayed on hold with Rheem support team for 1 hour and 50 minutes. After explaining what was happening, They reassured me that they would have someone come out and call me tomorrow. That never happened! I have had a lot of back and forth with this company all ending with broken promises. Having me find a plumber and paying for everything. I have left messages and sent emails and feel that this company should be doing right by their paying customers. I will be taking this to the attorney general.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

6 months after the warranty on my water heater expired it burst and caused approximately $9000 in damages. Tried contacting them but have not been able to get anyone to help. This same water heater in the house across the street that was built in the same week as mine burst on the same day as well. Obviously a bad coincidence but still.

We bought ten of the direct vent models for our 10 apartments and they turned out to be the worst nightmare we got into. Everyone has failed either with hard lockout or leaking at the drain valve. Their technical support is always looking to deflect the fault to installation, venting or something else. Their use a plastic pipe for drain valve which cracks and leaks.We was on the phone every other day to asked for support. Some of the techs came to their sense and request brass drain valves, many of them just insisted on sending the same plastic valve again. They never tested these drain valves. Everyone has a hairline crack which leaks out water making a mess. Every time this happens, it takes them a couple of days to send replacement. After I gave a scathing review on their website, they quit talking to me. I now pledge to make sure consumers do not buy these direct vent heaters again from Rheem. Please avoid at all costs!

I will never again buy a Rheem water heater, and I recommend you dont either. Two years ago I bought, had installed, at a cost of over 1200.00 a Rheem water heater. You would think that the manufacturer of this product would stand behind it. Well they dont. To have this unit fixed it cost me an additional 600.00 dollars. Their response was, Sorry sir. We cant help you. Two years for something that should of lasted at least eight years. By the way that is what they told me my warranty was good for. So do yourself a favor and never buy a Rheem water heater, or any other of their products.Shame on you Rheem. I am certain Im not the only one who got reamed.

Rheem gas water heater model 22V40F1 leaked 8 months after 6 year warranty expired. No help from installer or Rheem on replacement price. Poor quality item made in Mexico. I will NEVER buy a Rheem product again, as they sure Rheemed me! Paid $800 for what I thought was a quality product installed. My original lasted almost 25 years made by American Water Heater Co.

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

I have now bought 2 Rheem water heaters in less than 5 years.. The first one had the burner and ignition fail. The second one started leaking at the bottom in less than 2 years. Customer service is not only difficult to get on the line but unhelpful once you do. Avoid this company at all costs!

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renters bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.This purchase has hurt my rental business. I will encourage others to buy another brand - especially Rental Managers and landlords who cant afford this type of hassle. I wish I could have just returned the product, but it is already filled with water and the gas and water lines are installed. I dont dare try to haul it back to the store for fear that it would be damaged on the way and then Id have an even bigger drama on my hands. And one more frustrating bit to this is the wait time when calling in. It was near a half hour. (Though the service line is faster).

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.

From reading the other reviews this seems the consensus with hot water heater by Rheem. I wish I would have read these before my purchase. I purchased and installed the hot water heater on a Friday in January 2021. Followed the instructions and waited the amount of time for the water to heat. It game hot water for about 5 minutes and then continued to blink and indicate re-heating. Called the company that it states on the side of the water heater and the person I talked to was less than accommodating. I have contacted a plumber to come and look at the water heater that is failing to heat. Do not buy this product. With every purchase there is a possible issue that consumers must deal with BUT customer service should follow.

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didnt leak for a whole hour, needless to say Im severely frustrated.

After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It wont relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they cant even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didnt receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak Im literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didnt ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldnt you know it didnt ship. Now they say it wont ship until Wednesday. Its like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so theyd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. Id have to bring the water heater back to point of purchase and theyd replace it. As we talked she offhandedly mentions that it had a 9 yr part warranty and a 2 yr labor warranty (since Id been told it was out of warranty I was under impression that the labor was 1 yr) and that the labour had expired in August. I told her I had purchased it in April, she had me email the receipt and serial number to another email. That night I got an email that my warranty was updated and if I had any problems to call 800-432-8373, so first thing Thursday morning I called and they said theyd schedule a service technician to come replace it and Id be contacted within one business day with the name of the service tech and the appointment time. A short time later I got an email stating Thank you for contacting Rheem. A request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive a call within 1 business day, you may call 800-248-3553 Mon-Sat 8AM-8PM ET for further assistance.So, I dont hear anything further on Thursday, and I dont hear anything on Friday. So Friday night I tried to call but it was after 8 pm et, so I called again Saturday morning. I explained my situation and asked why I hadnt been contacted with any update within one business day like I was promised. The person I talked to (never Identified herself, but her manager said her name was Leah) told me that the techs dont dispatch service people, they created a ticket on Thursday which went to dispatch who created a rework ticket on Friday and its Saturday and Im talking to the person whose job it is to call the service people and schedule them and if Id let her do her job shed call and see if someone was available.She put me on hold and came back and said, Nobody is answering so theyre probably closed for the weekend. Ill call them on Monday and see if theyll come out, or I can give you a warranty claim number and you can do it yourself. Kind of ** since if your people hadnt been slow walking it and had contacted me on Friday LIKE PROMISED I could have called on Friday and had someone scheduled to work on Saturday or Sunday, but since its already Saturday I cant contact anyone until Monday. She then told me if theres nothing else shes hanging up. I had to stop her and ask to talk to a manager, who told me if I didnt want to wait until Monday for someone to be called she could give me a warranty claim number so I could call someone myself. She also said she had to defend Leahs behavior because she such a good and loyal employee and Leah was the only person who could possibly handle my claim. She also refused to admit that your company failed in any way in upholding your promise to contact me within one business day, telling me she understood why I would feel that way (without specifying what way I was feeling). Very well trained to be noncommittal. Cant think of another company thats given me such horrible customer service in the last decade.

I bought my water less than a year ago and a defective part made the heater stop working. I called the number on the warranty and got a complete run around for 2 hours kept transferring from one to other. They told me final that in two days they would send some out. The company they said they called didnt get the request for three days and said they couldnt come out for a week anyway. Rheem told me to call my own plumber to fix problem and they would reimburse me. I did what they asked, sent all documents to them, they replied. It will take 6 to 8 weeks for a refund. Needless to say as of today June 11, 2021 I have not received my refund after countless emails. What do I do, please advise. This started in March 2021. Thank you.

Our water heater was professionally installed in May 2011. Last month the unit started leaking. I pulled out the paperwork and went online to verify the warranty. According to their warranty verification site, the warranty was valid through 6/11/2024. I called the Rheem customer service line (800-432-8373) and spoke to someone that confirmed that the warranty was valid. He said I needed to have a plumber look at the unit first and he gave me the name of a plumber that I could use. I paid $140 for him to come out and he confirmed that the unit was properly installed and the heat exchanger was leaking. I called Rheem back on 6/26/15 and the customer service agent (Scott, who was very nice) asked some basic questions including Were you the homeowner at the time the unit was installed? I bought the house one year ago. He then told me that because I was not the owner of the home when it was installed, the warranty was not valid.I asked to speak to a supervisor and he told me was the one in charge. I asked to speak to his manager and he took my information and told me he would have him call me but no one ever did. I sent an email to Rheems customer service center and again got no response. As a result, I have had to pay $1,975 to buy a new tankless water heater and have it installed. To make matters worse, I was forced to buy another Rheem as any other brand would have required additional costs to retrofit the piping to fit that product (according to the plumber that Rheem referred). I feel that the product failed after 4 years and this should have nothing to do with the fact that I bought the house 3 years after it was installed. I would like to be reimbursed for the cost of the new unit under the original warranty. I am also disappointed that Rheem did not respond to my request to speak to a manager or my email to their customer service center.

16 year old water heat started leaking. I replaced it with a Rheem 50 gallon Power Vent Propane Water Heater. After 3 weeks it would only heat water to luke warm (tepid) then shut down. I read the bad reviews on this website and thought I made a big mistake. I bought it a Home Depot and had to drive 70 miles to pick it up. The Energy Dept created new standards effective April 2015 and there were only 2 in Southwest Ohio. Cant go without hot water very long (spoiled Americans). With all the bad reviews, why would HD carry this product?I called Rheem customer service and MY experience was the OPPOSITE of everything posted on this site. All were most helpful to troubleshoot. Sent a new pressure switch. I changed it and that didnt fix it. I am a very good DIY person. There arent that many parts to a water heater but a Power Vent heater is a little more complicated. I think I ended up (ultimately) speaking to 5 customer service people. The last was a guy that only advised on Power Vent models. He asked about the baffle in the middle under the Power Vent. I was sticking out about 1 inch but looked normal to me as I didnt know what was normal/abnormal. Apparently during the drive from Columbus to Cincinnati it worked itself out (it should be flush with the shoulder). I asked if I could set on its side during transit and the HD person said yes as long as I didnt set it on the side with the controls. Made sense but the baffle vibrated out a bit. The fuel/air ratio was confused. Anyway the last guy told me to push this baffle down. It was firm. I put a piece of wood on it and gave it a quick bang and it went down flush!!! I powered it up and it now produces scalding water. Hot setting is plenty. You do not need VERY HOT. You will get burned. To summarize, I wanted to counter all the bad reviews about Rheem water heaters and let others know they WILL help you and send a part/technician right away if necessary. Working perfectly now.

This is to anyone who is considering a RHEEM hot water heater. I just purchased the 50 gallon 40K BTU unit and I have had no luck getting it to ignite. I called the service number and they told me it was a faulty igniter. They gave me an option to have it overnighted or look for it locally. I found the part locally but they told me to check the igniter out of casing first because they usually dont fail. Long story short it was not the igniter. Through a secondary check the RHEEM tech figured out it was the entire gas control box. I now have to wait for 2-3 business days for the entire assembly. I just paid $600 from HD and my family has no hot water for 4 days! ITS A TOTAL JOKE. DONT BUY THEIR JUNK!

We bought a Rheem 50-gallon water heater in January. In August, the unit failed on a Sunday. Since the tag said so not return to place of purchase, I waited until Monday to call Rheem. Rheem said disconnect, drain, and return to store. They said we would be responsible for any difference in cost from initial purchase to replacement purchase. We had to pay $150 difference in price to get new water heater under warranty rules and $150 for plumber to install. That is not a warranty. A 6-year water heater should not break in middle after 6-months.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, theyve garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn. Brand new and this is the customer service you get--please folks, do not buy a Rheem. This story has a happy ending only because Home Depot in Holiday, FL is awesome. They are replacing the thing and going above and beyond for us. THIS is why we only use Home Depot. Rheem, take a clue from Home Depot and amp up your customer service or you wont have any customers to service.

My hot water heater’s FVC broke after two weeks. They told me dust could set it off? Or unopened paint cans? Who doesn’t have that stuff in their basement? They then were supposed to send me a new part which took a week to get to me. Hot water heater broke on a Friday but they couldn’t send a part out to me until Monday. They tried to blame it on FedEx. But they managed to get me the return label to send back the defective part in two days. No apologies or anything. Stay away from this company!

For years I always trusted Rheem but after several weeks I have been trying to get help and no response. There are multiple people saying that the gas valve on the hot water heaters are bad. Its true. I called customer service and the girl put me on hold and waited for Rheem minutes. Never got a response. Dont buy Rheem.

I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.

Bought a Rheem water heater in Feb 2012. After 11 months Jan 2013 thermocouple went out. Replaced no charge. Feb 2014 thermocouple goes out again. Will ship the part to me but I need to pay labor. I was told by a Rheem rep the new part has been redesigned but Rheem was not covering labor even though it affect all the water heaters they make. Very angry and disappointed in Rheem product and customer service. At this point labor cost for repair is $95.00 a hour. A lot of money for a unemployed person!!!

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. Now 14 months later our heater that cost more than a small car is leaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem wont give us a refund. Be aware they have problems. Avoid a Rheem or any of their other products. A Wood heater will last years without problems, ask your plumber before you buy not the experts at the Home Improvement stores. They are going to sell you what they make the most margin on. Not what is going to be the best.

We purchased a home three years ago, and the previous owners had put in a new water heater the year before. It has a 6 year warranty on it and we are 4 years into it. The water heater failed today. When we contacted RHEEM, they said that the warranty follows the owner. WHAT??? This was definitely a ridiculous and clear way of avoiding the warranty, while not standing behind their product. BUYER BEWARE!!

RE: Serial number RH 0505 B17863. Manufacture Date 05/2005. Model # 82V52-2. Our home is 14 years old. We went away for Thanksgiving and came home to a flood from the above Rheem hot water heater. It had rusted through the bottom and was flooding for days. Why would you make a hot water heater that could rust??? Our home is still being repaired. ALL of the carpet, hardwood, tile, and parts of the walls have to be replaced. I can send many photos. I just cant believe that you can sleep knowing that this happens to so many people. Do NOT buy Rheem products.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They dont tell me that the part they promised isnt really being shipped. I call them. Transferred to another department. Now Im told that I will receive an e-mail in a couple of days telling me how to get a part a couple of days after that. That means no hot water for six days. Request to speak to a supervisor. After 30 minutes on hold, I get tier 2 support - just another call center. Told that the warehouse is closed at 3:00 pm and the part might ship tomorrow - meaning only five days with no hot water - If they really do ship the part and it isnt defective - which some other posts suggest it might be. DO NOT ever purchase a Rheem water heater!

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don’t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper its printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a technician with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, whats the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

Pilot light on 2 year old 50 gallon water heater would not stay lit so had to call plumbing company that originally installed. After some piss poor diagnostics by the plumbing company, they finally called Rheem and determined it is the gas valve assembly that is faulty. Part will take two days to arrive. Although part is covered by warranty the labor is not so I will now have to pay $300 for the diagnostic fee and installation of the new valve on a TWO YEAR OLD water heater. Seems there have been numerous reports of this with Rheem.

We had our Rheem water heater installed less than a month ago and we recently noticed an awful smell in our hot water. We are on a well and do not chlorinate our water. We do have an iron reduction filter and water softener and have never experienced a bad odor to our hot water. We had to call the plumber out to look at the water heater because of the odor being so bad and were told that we needed to replace the anode rod to eliminate the smell. The anode rod that came in the water heater was not intended for well water. We tried contacting Rheem to see if this could be processed through our warranty and we were told it was not a defect in the product. It may not be a defect, but this product was not advertised correctly. Nowhere does this product say For Chlorinated Water. I am very disappointed in this product and this manufacturer for not advertising their product in a way that allows a consumer on a well to make the best decision for their home. We had our previous water heater for over 15 years with no odor in our water. Customer Service told us we can replace the anode rod and will probably have to do it quite often, or we can completely remove it and the water heater will not last as long. He also said we could add a chlorination system to our water, but all the options he listed are at our cost. I will never purchase a Rheem water heater or any other product with their name on it ever again.

Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank. Was suppose to last forever. Tank started leaking so I called Rheem for warranty on the tank. Nothing but nothing is what I got... If you have a choice buy an expensive water heater. Leave this line out of the equation. The company WILL NOT HONOR THEIR WARRANTY.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.

Eco200pvn tankless water heater - Purchased 2011 still under warranty. Professionally installed. Large investment for efficiency. Flame sensor defective. Unit starts, flames come on then shuts off. Contacted Rheem customer service by email three times no response. Local contractors do not work on this model. Multiple complaints of same problem on line. Major safety problem as the only way to get hot water is to turn the water on and off at the unit so the initial flames warm the water. If the unit starts all members of the family rush to shower while we have hot water. Called customer service limited hours not responsive. Very poor unit! UNSAFE! No customer service. Never use Rheem again.

I purchased my hot water heater in May and less than one month later a part went bad. The heater would not stay lit. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now its November. I have a 6 year warranty. Its just the inconvenience on a tank I have only had 5 months and 1 week. I will never buy a Rheem product again.

They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkeys ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.

We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). Its broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that Ive been going through.

Heater stop working after 2 years and I can NOT get replacement because I bought my condo remodeled and dont know where the heater was purchased. It is still under warranty but they refuse to replace it.

Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.It then came to mind to begin searching for this products recall. Not as easy of a task and I continue my search for a recall, but in the process I have found this water heater is no longer sold by Home Depot; every review was bad with most stating the thermocouple having to be replaced within the first two years, and this product has been discontinued. The GE Appliance website states this model is no longer being manufactured. And it is no wonder. What I am curious about is what it takes for a product to be recalled because from what I have researched it is the opinion of hundreds that this water heater is junk, a hassle to deal with the continuous problems, very costly. I pray not, although I fear the explosive sound could be a danger or deadly. If I could I would most definitely purchase another water heater but I am currently disabled, living on a limited income that I cannot even make it on each month. Therefore I pray for our safety and that the water heater does not have any further problems. As I have written this complaint, I have to GE as well. And Ill continue to seek a recall for this product. MY ADVISE, DO NOT BUY A GE WATER HEATER MANUFACTURED BY RHEEM!

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldnt go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you cant actually access anything or complete any kind of small repair. All over the box, the tank, and instruction manual it says that I cant return the unit to the store. I have to call their 1800 number and get assistance. This is where things get interesting. I called the number and explained what was wrong. The support person walks me through the same stuff thats written in the instruction manual. He comes to the conclusion that the unit is defective and tells me a work order will be created and within one day someone will call me. Of course a day passes and no one calls me. So I call Rheem and they tell me that a local company has the work order. Called the local company and they tell me that they dont have the part to fix the tank and they can’t come out until Rheem sends ME the part. I call Rheem, and of course they tell me that they wont send me the part and that the local company has to first come out and diagnose the problem. At this point I am angry and explain to them that it is the middle of winter, I have two small kids and just want hot water. I ask if I can return the tank to the store and they tell that they wont authorize a return until the unit gets diagnosed. I call the local company back and they tell me that Rheem is giving me the run around and that the part is probably on back order so it could be weeks before I get the problem solved. He tells me I would be better off dealing with the big box store. I called the big box store and explained the situation and they agreed to take the unit back as defective. The big box store and the local company apologized. Rheem were jerks. I hope the company goes bankrupt and all of their support people lose their jobs and have to go without hot water.

I probably need to replace the Rheem water heater installed in new house in 1974. Its still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

I purchased a brand new 40 gallon Rheem water heater in November of 2019. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Im just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. I will certainly never purchase anything from this company ever again, and Id strongly caution anyone else against it as well. I have never been this livid with a company in all of my 40 years.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.