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Comprar Rheem Calentador de agua
Comprar Rheem Calentador de agua

Comprar Rheem Calentador de agua

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Páginas de códigos de error relacionados:
Rheem Aire acondicionado Códigos de error, Rheem Horno Códigos de error, Rheem Calentador de agua Códigos de error, Rheem Heat Pump Códigos de error,

Páginas de resolución de problemas relacionadas:
Rheem Aire acondicionado Solución de problemas, Rheem Horno Solución de problemas, Rheem Calentador de agua Solución de problemas, Rheem Heat Pump Solución de problemas,

Páginas de reparación relacionadas:
Rheem Aire acondicionado Refacción, Rheem Horno Refacción, Rheem Calentador de agua Refacción, Rheem Heat Pump Refacción,

Páginas de piezas relacionadas:
Rheem Aire acondicionado Partes, Rheem Horno Partes, Rheem Calentador de agua Partes, Rheem Heat Pump Partes,


Comprar Rheem Calentador de agua


Product Reviews:

I bought a Rheem 50 gal. residential gas hot water heater. Installed it mys
I bought a Rheem 50 gal. residential gas hot water heater. Installed it myself, because its not difficult. Lit the pilot and gave it ample time to heat. Got a shower that evening and the water temp. alternated from warm to cool and continued to cycle that way throughout the entire shower. Couldnt get any help from Home Depot. Most reps there dont know their ** from a hole in the ground. Looked online and found some broke-** plumbers asking for donations to solve problems. What I did is what most should do, but dont because they dont have the time or cash. This is precisely how a company like this survives. There is not enough coverage on what a piece of ** product these ** put out. Just another sell out company that has junk put together by those from the land of dirty **. Had a plumber buddy suggest Rinnai. So I drained the Rheem and took it back. Put a Rinnai in and lived happily ever after. Because Im from back east and dont mind speaking out. Every time Im in Home Depot, supply yard, hardware store, etc.. Ill check the plumbing supply aisle, and have thus far talked 3 people out of buying Rheem products. Feel like getting Rheemed Id say. That doesnt hurt their profit, but if people keep it up and bad mouth them every chance they get, especially us contractors, eventually they may build a better product or at least hire a few professionals to help. Either way, Im from the old school and its too late, will never buy anything this company puts out and have steered other contractors to this site, so they can see for themselves the amount of dissatisfaction. Thank you Consumer Affairs and all those who took the time to help talk me out of buying Rheem.
Published: August 16, 2014
Pat of Kalispell, MT
Source: consumeraffairs.com

I have a Rheem water heater and the upper thermostat went bad in a unit tha
I have a Rheem water heater and the upper thermostat went bad in a unit that is less than a year old with me. Called the support number on the unit due to no hot water. Troubleshooted it and they said they had to have me call an electrician to check the unit for proper power. I did and the unit has a bad upper thermostat. Rheem support argued with me about the electrician did not do the right testing but yet they are sending me a upper thermostat anyway, the support person did nothing to help the customer and I called back and it got worse from there. The other customer service person argued with me that the power was wrong and the unit was hooked up wrong but yet the unit worked fine for the first 7 month I have had it.I had this unit installed by a professional plumber company that does these all day long and I was surprised he could tell how it was hooked up from his chair at his house WOW!!! Rheem has wizards working for them now!!! This type of support was so bad and as the customer I am wrong because from their home where they sit answering the phone they can tell how I have this unit installed wrong even after having professional people look at it. WOW Rheem you have the best employees on the face of the earth!! So if you buy a Rheem hot water heater be prepared to have your family suffer on a SUNDAY of all days to run out of hot water and get their wizard support team to tell you the customer how wrong you are and how you installed their unit wrong. Lesson learned here DO NOT BUY RHEEM!!! For anything!!!! Four day wait before I have hot water again and another $200 to have their junk installed. Really. THANKS RHEEM. NOT!!!!
Published: March 22, 2021
Donald of Fredericksburg, VA
Source: consumeraffairs.com

Rheem water heaters are very poor quality and you will end up with failures
Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!
Published: June 25, 2014
matt of San Jose, CA
Source: consumeraffairs.com

I purchased Rheem water heater two years ago. I called today to get the pro
I purchased Rheem water heater two years ago. I called today to get the product fix or replace because is still under warranty. After 2 hours of being transfer and on hold, they tell me that they werent able to help. Since the unit was no longer installed the warranty is voided. I explain to Amanda about the reason of not being installed and still no joy. If able try to used another brand or call this company before attempting to fix it yourself. This company is ripping off customers.
Published: April 12, 2017
Ernesto of Los Angeles, CA
Source: consumeraffairs.com

Purchased a Rheems Platinum hot water heater. A little after a year a leak
Purchased a Rheems Platinum hot water heater. A little after a year a leak developed and burnt out the control board. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. I asked if they could expedite it. Again I was put on hold until the shipping department picked up. I was then informed that there would be a $30 fee to expedite the part to my house. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheems poor manufacturing. I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. Looks like cold family showers for a while! Totally unfair and lengthy resolution.
Published: November 11, 2020
jim of Lancaster, PA
Source: consumeraffairs.com

My water heater was not even five years, I had a six-year warranty. Sunday
My water heater was not even five years, I had a six-year warranty. Sunday morning I awake to a flooded garage. As an elderly disabled woman, I didnt know what to do. That day I had to get it replaced, which was very costly for me, I felt relieved that it was still under warranty. I called first thing Monday morning, he asked me so many questions, then made me go out in the rain to remove a metal panel from the unit and drilled me on what I saw inside. After that he then claimed it was a parts issue that could of been replaced and therefore his hands were tied and couldnt do anything for me. Who could go for days waiting for a part that I wouldnt know to do with it when I got it and go without a shower for days. They will find any reason not to cover their products, even with a warranty. They have no consideration what people go through and the work and damages it causes. Will never purchase any of their products again and tell everyone I know.
Published: September 14, 2020
Marlene of North Fort Myers, FL
Source: consumeraffairs.com

My experience thus far with Rheem and the support has been dismal. We bough
My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.
Published: August 1, 2018
Francis of Edmonton, AB
Source: consumeraffairs.com

Rudest customer service department ever all the way from the customer servi
Rudest customer service department ever all the way from the customer service reps who answer the phone to the supervisors of the area. I called because our water heater broke on December 23 when it was only 3 years old and received no assistance. The service guy was told the part wasnt available for 2 weeks. The supervisor told me no one called in. After pulling teeth, she finally agreed to double check my serial number, and it was typed in wrong. He did call in. The initial rep and supervisor were very rude, and not at all sympathetic. The repair man was also given the wrong information. He was not offered an alternate replacement part that would also work. We will be replacing our tankless water heater, and it will not be by Rheem.
Published: December 24, 2019
Laura of Corona, CA
Source: consumeraffairs.com

Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in N
Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesnt hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.I spent a $3500 on this unit only to be a piece of junk, save yourself the time and trouble on the product and dont buy at all. I have already emailed the company they called but no return call at this time. I dont understand why Consumer Affairs doesnt have this product or company pay for the problems it is causing if you read the reviews many people are going through the same problem. This company should not be selling products at all they are already in trouble for selling faulty water heaters.
Published: August 17, 2016
Angela of Sacramento, CA
Source: consumeraffairs.com

I wanted to replace a 30yr old RUUD hot water heater. Found out Rheem now o
I wanted to replace a 30yr old RUUD hot water heater. Found out Rheem now owns Ruud. I tried to buy a Rheem out of loyalty and NO local dealers would sell me one without installing it. I found one on Amazon and got free shipping on it. It arrived in great condition. I installed it and sure enough the anode rod cap was cracked through the threads and leaked. This was caused by the suspended weight during shipping. Rheem refused to warranty the part, said it was not a part they warrantied. Unreal, I contacted Amazon and they said they would refund the purchase price for the part. They did (I love Amazon). After 3 years my daughter turned up the tank to midway (C) on the thermostat. Within 2 days the top of the tank sunk in 2 and made it too dangerous to continue using it. After several calls and pictures sent to Rheem they agreed to warranty it (good til 2018). The only problem was NO dealer would handle warranty claim because they didnt install it. I contacted Rheem again with no response. I then filed a Better Business Bureau complaint for a full refund due to the fact I had to drive 50 miles and buy another brand tank to install so my family would have hot water. Rheem again played their delay game and wanted to start the warranty exchange process all over again. I replied I do not want a tank, I have one. I want a refund. They refused. Rheem has to have the worst customer service in the entire business world. NEVER BUY A RHEEM PRODUCT. They operate with the totally outdated dealer network business model to fix prices and make it impossible to get a warranty. Even if you have their dealer install the unit there will be much cost involved to have them warranty repair anything. Terrible management people at RHEEM.
Published: August 28, 2013
Gregory of Jamestown, NY
Source: consumeraffairs.com

We bought a water heater in 2009. 2014 - realized it was leaking all over t
We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.
Published: November 25, 2014
t of Cave Creek, AZ
Source: consumeraffairs.com

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months lat
Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.
Published: July 19, 2021
Marian of Boise, ID
Source: consumeraffairs.com

Two months after purchasing three Rheem hot water heater on July 6, 2015, t
Two months after purchasing three Rheem hot water heater on July 6, 2015, the water started smelling like rotten eggs in two of them. Contacted Home Depot where I purchased them. They told me the heaters were still under manufacturers warranty. I contacted Rheem numerous times via email on Rheems website and did not get a reply. Home Depot then gave me their number. Spoke with a representative who told me it was not their problem it was my water. I explained about the other heater that did not smell. She said I would have to purchase a chlorinator for each heater about $250 ea. and sent me an email with information where to buy them. I said it was the anode rods and they said that was not covered under the warranty. After that, a friend would flush the heaters with hydrogen peroxide and that would help until I went out of town. I was tired of asking him to do this so contacted Home Depot again on Jan. 8, 2017. This time they told me to call Asurion, the extended warranty I bought. That was a huge waste of time and money as they gave me the runaround too! After reporting Home Depot to the BBB, I was contacted and they contacted Rheem. Rheem called a plumber, told them to call me to call them to open a claim with them. I called Rheem and they told me the same thing they told me a year and a half ago. So Im back to square one.
Published: April 13, 2017
D. of Baton Rouge, LA
Source: consumeraffairs.com

I had a Rheem tankless water heater model # ECOH200DVLN. The unit was in wa
I had a Rheem tankless water heater model # ECOH200DVLN. The unit was in warranty when it started leaking from the inside all over my basement. I contacted Rheem. They asked me to take some photos of the heater. I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasnt covered because my vent terminated under some deck stairs. I asked if he truly believed that was why it was leaking. He said that it didnt matter because it wasnt in code and they wont cover it. The stairs are for a deck and are 12 in the air.Apparently Rheem looks for any reason to not cover the water heaters they make and sell for about a thousand dollars. I would stay away from this company. I have the pics they requested and a video of the heater leaking for anyone that might be interested. I also posted a video on YouTube of the water heater pouring water out. If spending that kind of money for a water heater I would not want to buy one from a company that doesnt stand behind its product.
Published: March 11, 2018
Sean of Davisburg, MI
Source: consumeraffairs.com

They dont make water heaters like they used to, thats for sure. I bought a
They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.
Published: May 3, 2021
John of Lake Forest, CA
Source: consumeraffairs.com

I bought Rheem water heater and just after the warranty the tank started to
I bought Rheem water heater and just after the warranty the tank started to leak. Had throw out to the garbage. Never buy again. Very unreliable product. I had to repair the entire floor due to the flood caused because of this water heater.
Published: November 30, 2018
Andrew of Canada
Source: consumeraffairs.com

I had a new 50 gal electric hot water tank install with a 2 year in home 12
I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...
Published: January 12, 2018
Gary of Olympia, WA
Source: consumeraffairs.com

I replaced a 10-year-old Maytag hot water heater with a Richmond branded ta
I replaced a 10-year-old Maytag hot water heater with a Richmond branded tankless hot water heater in 2012. It started to leak after just 7 months and Rheem would not honor my warranty so I had to go through the retailer. After 2.5 years Ive gone through five tankless hot water heaters because the heat exchanger keep leaking after just 7 to 8 months of use at the most. Rheem continually reams me and refuses to pay any warranty claim. Do not trust any warranty that Rheem advertises.
Published: August 12, 2015
Hawk of Brimfield, IL
Source: consumeraffairs.com

They don’t stand behind their product! Totally shotty product. Our experi
They don’t stand behind their product! Totally shotty product. Our experiences have been problems start within the first year to year and a half. That shouldn’t be happening. Yes, your ‘parts’ may be covered as they are with most water heaters professionally put in, but remember, you’ll be paying labor for a plumber to put them in each and every time! Once you’ve bought it, I guarantee you (with few exceptions) you will encounter problems.
Published: May 19, 2020
William of South San Francisco, CA
Source: consumeraffairs.com

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has le
This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. Now 14 months later our heater that cost more than a small car is leaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem wont give us a refund. Be aware they have problems. Avoid a Rheem or any of their other products. A Wood heater will last years without problems, ask your plumber before you buy not the experts at the Home Improvement stores. They are going to sell you what they make the most margin on. Not what is going to be the best.
Published: March 20, 2018
Darrell of Victoria, BC
Source: consumeraffairs.com

Purchased NEW unit through a marketing company on Ebay. Verified with Rheem
Purchased NEW unit through a marketing company on Ebay. Verified with Rheem the Serial number had never been registered. Installed unit and just in five years the heat exchanger has failed within the parameters of the 12 year warranty. I have gone back and forth with this company and realized they do not stand behind their products over technicalities.They call the business that sold me the tank and the Stainless vent kit a third party vendor that is pure manure! I have the receipt the vendor wants to help and the Rheem company said they are out of the picture! Its between me and the vendor! I smell manure again! Any store selling manufacturers products are not liable for the warranty...the manufacturer is once you produce a legit receipt. Conclusion: RHEEM HAS NO ETHICS, INTEGRITY AND ANY CUSTOMER ORIENTATION! Learn from my experience>>> why would you buy their product after reading this review! I have emails of this short version of a review I am posting>>> Learn from others misfortune & experience
Published: September 25, 2020
Sajid of Kingston, ON
Source: consumeraffairs.com

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty beca
Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.
Published: July 6, 2017
Michael of Paducah, KY
Source: consumeraffairs.com

If you thinking getting a tankless water tank think about it. It can take u
If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.But if you go for Navien NPE series you will need just the recirculation loop. That brand have the buffer tank inside the unit. And you have a app to change the temperature of the water from anywhere is your house. If I knew that I would go for that one and the price is less than Rheem and better guarantee. Do not trust any sale rep who come to your home. DO YOUR RESEARCH BEFORE YOU GO FOR ANY TANKLESS WATER TANK. AND KNOW YOUR HOUSE PLUMBING.
Published: March 31, 2017
Gilbert of Toronto, ON
Source: consumeraffairs.com

From reading the other reviews this seems the consensus with hot water heat
From reading the other reviews this seems the consensus with hot water heater by Rheem. I wish I would have read these before my purchase. I purchased and installed the hot water heater on a Friday in January 2021. Followed the instructions and waited the amount of time for the water to heat. It game hot water for about 5 minutes and then continued to blink and indicate re-heating. Called the company that it states on the side of the water heater and the person I talked to was less than accommodating. I have contacted a plumber to come and look at the water heater that is failing to heat. Do not buy this product. With every purchase there is a possible issue that consumers must deal with BUT customer service should follow.
Published: January 18, 2021
Jared of Mount Enterprise, TX
Source: consumeraffairs.com

3 month old heater fails, then you learn that there is no warranty service
3 month old heater fails, then you learn that there is no warranty service in your state. After paying nearly $300 for the warranty repair, and 8 weeks in still waiting for them to pay me back. Do not buy this product.
Published: April 2, 2019
Calvin of Lexington, KY
Source: consumeraffairs.com

They refused to honor warranty even though technician said needed to be rep
They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkeys ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.
Published: June 27, 2019
BillieJoe of Pleasant Grove, UT
Source: consumeraffairs.com

I purchased a high end water Rheem water heater less than a year ago. This
I purchased a high end water Rheem water heater less than a year ago. This morning I had no hot water. I checked the circuit breaker and the reset button on the unit itself. NOTHING. I called Rheem and they said theyd send a replacement part on Monday--today is Saturday. This is not the 19th century. The fact that this unit failed in less than a year and the fact that I have to wait three days for a part is ludicrous. I should have heeded the poor reviews on this product.
Published: October 8, 2016
R. of Renton, WA
Source: consumeraffairs.com

We purchased a hot water heater on December 6th, 2017 and it stopped workin
We purchased a hot water heater on December 6th, 2017 and it stopped working on December 19th, 2017. We called Rheem on the 20th and they dispatched a plumber to come out on the 21st, he showed up on the 22nd. He started up the unit and said we needed new parts and he would call Rheem to let them know which parts need to be shipped to the house. I called Rheem on Friday the 29th because the unit stopped producing hot water again and the parts were never ordered. Weve been without hot water since Friday the 29th. Hold time to speak to customer service is 40 minutes. Ive been calling everyday 2 to 3 times a day to see if the parts were ordered and still have no answer. Its -6 degrees and Ive been without hot water for 5 full days. Not acceptable! I would never recommend Rheem products to anyone! I understand that the unit itself failed but customer service is ridiculous!
Published: January 2, 2018
Lydia of Meriden, CT
Source: consumeraffairs.com

I have been trying to deal with this problem for four days now. I called Rh
I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead. I was finally able to locate the distributor, who said they would be able to replace the water heater for a $150 service (provided I transport the old/new tanks). But they requested a voucher or authorization in order to provide me with a water heater replacement. I called Rheem 800 number yet again and the person transferred me to the warranty department which is now closed for business. Im going to be yet without hot water for another weekend. This is horrible customer service, giving me the running around!!! The water heater is less than a year old!
Published: September 12, 2014
Miryan of Los Angeles, CA
Source: consumeraffairs.com

We had our Rheem water heater installed less than a month ago and we recent
We had our Rheem water heater installed less than a month ago and we recently noticed an awful smell in our hot water. We are on a well and do not chlorinate our water. We do have an iron reduction filter and water softener and have never experienced a bad odor to our hot water. We had to call the plumber out to look at the water heater because of the odor being so bad and were told that we needed to replace the anode rod to eliminate the smell. The anode rod that came in the water heater was not intended for well water. We tried contacting Rheem to see if this could be processed through our warranty and we were told it was not a defect in the product. It may not be a defect, but this product was not advertised correctly. Nowhere does this product say For Chlorinated Water. I am very disappointed in this product and this manufacturer for not advertising their product in a way that allows a consumer on a well to make the best decision for their home. We had our previous water heater for over 15 years with no odor in our water. Customer Service told us we can replace the anode rod and will probably have to do it quite often, or we can completely remove it and the water heater will not last as long. He also said we could add a chlorination system to our water, but all the options he listed are at our cost. I will never purchase a Rheem water heater or any other product with their name on it ever again.
Published: July 15, 2020
Mindy of Brookville, OH
Source: consumeraffairs.com

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. I
I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still cant get a technician to fix the problem (I live in Portland, Oregon).Last phone call they said to me that they got a technician in Buffalo NY. When I told them, for third time, that I live in Oregon, the person decided to escalate the ticket to her supervisor. This guy (supervisor) send me a list with technicians who work in the area where I live. I called the first person in the list. He said to me that he does not work with Rhemm (!!) Prepare to be on hold for long periods of time when you call scam company. I wish I never bought this hot water heater and I hope others see my review so they can be saved the stress that Ive been going through. Today is December 23rd. Christmas with no hot water. Thanks Rheem!
Published: December 23, 2018
Lester of Beaverton, OR
Source: consumeraffairs.com

Zero stars - save your money & your time. Purchased a hot water heater
Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they wont even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.
Published: April 10, 2015
Tracy of Little Rock, AR
Source: consumeraffairs.com

Ok out of all the reviews Ive read heres one that you should all read if yo
Ok out of all the reviews Ive read heres one that you should all read if youre going to buy a Rheem. I replaced a GE for the Rheem and in less than a year I had 6 instances where I had no hot water and each time was when it rained. Now I had my handyman install it (who wouldnt right). Wrong... Had Rheem plumbing contractor come out who told me unit was flooded because the housing unit was not secured right allowing water into the housing unit which collected in the water heater... My warranty that expired on 2028 was now null and void one year into ownership. I strong urge everyone to not buy Rheem. The fine print is where they get you where it hurts. I had to pay $250 to get it working again but if it goes out again Im screwed with no warranty. BUYER BEWARE OF THIS COMPANY... I will be filing a complaint with Rheem and Better Business and Consumer Affairs. WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN EVER!!!
Published: January 7, 2017
Sandi of California, CA
Source: consumeraffairs.com

I called the company about my tank that’s 2 years old and started leaking
I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.
Published: September 17, 2019
L of Brooklyn, NY
Source: consumeraffairs.com

I purchased my hot water heater in May and less than one month later a part
I purchased my hot water heater in May and less than one month later a part went bad. The heater would not stay lit. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now its November. I have a 6 year warranty. Its just the inconvenience on a tank I have only had 5 months and 1 week. I will never buy a Rheem product again.
Published: November 7, 2020
Zykia of Bedford, OH
Source: consumeraffairs.com

Hands down the worst customer service I have ever had to deal with in my li
Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they cant even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didnt receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak Im literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.
Published: December 6, 2021
Jhonelle of Roselle Park, NJ
Source: consumeraffairs.com

We have a new Rheem water heater that failed after 3 days after it was inst
We have a new Rheem water heater that failed after 3 days after it was installed. We are now almost a month taking cold showers. The plumber is trying his best but Rheem is very slow to respond. They dont care and the important thing to remember is They dont care! Water heaters are one of the last frontiers of scandalous behavior towards consumers. They are all bad.
Published: July 10, 2021
Robert of Livermore, CA
Source: consumeraffairs.com

My 50-gallon water heater leaked all over the lower floor of my home while
My 50-gallon water heater leaked all over the lower floor of my home while under warranty. I spoke with Rheem and they told me because I replaced my heater with another brand heater, I violated their warranty. So if it were up to them, I would have called them instead of a plumber.
Published: August 15, 2011
Kevin of Danbury, CT
Source: consumeraffairs.com

We bought a Rheem 50-gallon water heater in January. In August, the unit fa
We bought a Rheem 50-gallon water heater in January. In August, the unit failed on a Sunday. Since the tag said so not return to place of purchase, I waited until Monday to call Rheem. Rheem said disconnect, drain, and return to store. They said we would be responsible for any difference in cost from initial purchase to replacement purchase. We had to pay $150 difference in price to get new water heater under warranty rules and $150 for plumber to install. That is not a warranty. A 6-year water heater should not break in middle after 6-months.
Published: October 8, 2021
Julie of Kingsport, TN
Source: consumeraffairs.com

I purchased a water heater by Rheem less than 6 months ago. The gas valve w
I purchased a water heater by Rheem less than 6 months ago. The gas valve went out on a Thursday. Rheem sent out a technician on Monday late evening. They wouldn’t overnight my part. I was told 1-2 days for the part to arrive. My part should have been overnighted seeing how it’s only been
Published: March 16, 2021
Crystal of Blue Island, IL
Source: consumeraffairs.com

Water heater quit after 5 weeks. Company told me all their techs were booke
Water heater quit after 5 weeks. Company told me all their techs were booked so I would have to find my own company, pay them, and then submit a claim for reimbursement. They did mail me a part that they seemed confident would fix problem, but refused to send it next day mail, even if I offered to pay for it, in spite of me explaining I had family in town for July 4th weekend. The rep I dealt with was borderline snotty and seemed indifferent to the situation.
Published: July 5, 2019
Gregory of Tallahassee, FL
Source: consumeraffairs.com

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty
I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.
Published: August 26, 2019
Terri of Bayville, NJ
Source: consumeraffairs.com

Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank.
Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank. Was suppose to last forever. Tank started leaking so I called Rheem for warranty on the tank. Nothing but nothing is what I got... If you have a choice buy an expensive water heater. Leave this line out of the equation. The company WILL NOT HONOR THEIR WARRANTY.
Published: March 20, 2019
William of Mc Calla, AL
Source: consumeraffairs.com

I tried to leave a review on Home Depots website about my negative experien
I tried to leave a review on Home Depots website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting quality guidelines. Im starting to wonder how many other reviews arent showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.On two separate occasions we had purchases a Rheem short 40 gallon water heater when a standard water heater would not fit. Both times we made the long haul of getting the tank and just as we got them out of the box we found big dents on both heaters. They had to be returned because while it was only the shell that was damaged, we had concerns about the condition of the glass liner.
Published: April 28, 2015
Chase of Shawnee, KS
Source: consumeraffairs.com

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warrant
10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!
Published: October 19, 2019
Louis of Fort Myers, FL
Source: consumeraffairs.com

Hot water heater is gurgling and making thudding noises. Home Depot, Rheem
Hot water heater is gurgling and making thudding noises. Home Depot, Rheem and the General Contractor that Home Depot sent out to install not standing behind warranty. My Husband was on the phone for two hours today with all three companies. When hot water heater explodes because that’s what it sounds like it’s going to do - there are going to be some large lawsuits filed. Just sayin’. Thanks for the awesome customer service Rheem.
Published: July 6, 2018
Tracy of Port Austin, MI
Source: consumeraffairs.com

There are lots of problems at the start. Finally, it was fixed after Rheem
There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; hes not returning phones and doing nothing to help me. Hes not even giving me an answer to what they will do. I am so sick of this. So very much money to buy and install at the start and now there is no hot water and more and more costs, all because Rheem 1st tankless system and venting was not right, so you, the homeowner, must figure out how to get hot water in the home where there is no place/room to install, no electric or water or gas lines to change to some other type of heat. Just tear down a new home and pay thousands of dollars to get hot water.
Published: June 12, 2013
Marie of Greeley, CO
Source: consumeraffairs.com

I replaced my old water heater at my rental property after 15 years and due
I replaced my old water heater at my rental property after 15 years and due to the small space I have, I purchased a "Performance Platinum" little over 5 years ago. It's been working well and tenants are happy. Couple of weeks ago the pilot stopped working and wouldn't stay ON. Looked up in YouTube and found a few Very Useful clips by professional repairmen. The "Gas Valve" had stopped working and needed to be replaced. Called Rheem's Customer Service Dept and on the phone they suggested the same thing as I explained the problem. They actually sent me 2 parts they thought needed. One was the Thermocouple and the other one a Gas Valve. I had already cleaned the Thermocouple but they still sent me the part to make it easier for me. I replaced the Gas Valve and problem solved. Yes I did happily pay $30 to expedite the shipping which made it 2 days. I am very happy with the Water Heater and very happy with the Customer service dept. But I think Honeywell should make better quality Gas Valves. Because a Gas Valve in my experience should work well over 12 to 14 years, especially Honeywell. Thanks Rheem.
Published: September 23, 2020
R of Orange, CA
Source: consumeraffairs.com

Bought a Rheem tankless hot water heater in Summer 2012. Installed by licen
Bought a Rheem tankless hot water heater in Summer 2012. Installed by licensed plumber. Unit froze up in the very cold weather we had this winter, and the copper tubing split. Plumber said he could repair unit, but Rheem wont sell parts. The plumbing supply house where I purchased it told me that they no longer sell Rheem units.Contacted their customer service. Was disconnected after long waits 8 times just as I was at the You are customer number 5 stage before finally getting a woman who gave me a direct number to the tech department which was answered immediately. I was requested to take pictures (inside unit, and outside) and email them, which I did. That was nearly a month ago. I have heard NOTHING back from them, despite two other emails. My next step is contacting the Mississippi State Attorney Generals Office. The unit worked well and saved me over $80.00 a month on my electric bill, but I have now been without hot water for nearly 5 months. Hoping that I can get this thing fixed. Probably will have to buy a new unit and it WILL NOT be a Rheem.
Published: July 17, 2014
jan of Summit, MS
Source: consumeraffairs.com

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T12
Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.
Published: March 14, 2019
Vickie of San Bernardino, CA
Source: consumeraffairs.com

Bought this from Home Depot just less than a year ago. Gas valve went out l
Bought this from Home Depot just less than a year ago. Gas valve went out last Wednesday. Big sticker on front of water heater says not to return to Home Depot but to call their 800 number. Over the past 6 days I have spent a minimum of 5 hours on hold waiting for them. While this is still under warranty (parts & labor) you will have to pay $30 if you want your part expedited (whatever that means, as the part is STILL not here on day 6). Worst customer service EVER. I was told you knew what the problem was...the panel blinking lights told you. Your email with the tracking number mustve gone into your spam folder. Among please hold like 20 times. Six days after the gas valve went out, I am still waiting for them to actually get the part to FedEx for shipping...They have received shipping info, but not the part to send out. I understand that once the part is here in CA, in my hand I can call their contracted plumbers to come install it. They absolutely wont set up an appointment until the part arrives (apparently they know how RHEEM customer service works). Then I will have to wait 2-4 days for the plumber to come. I can contact my own plumber, but will have to pay them and then get reimbursed...Doesnt sound promising. Strongly suggest you look at another brand.
Published: June 28, 2021
Mary of Eugene, OR
Source: consumeraffairs.com

Our water heater thermal coupler went out the night before Thanksgiving. We
Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.
Published: December 17, 2020
Diana of San Juan Capistrano, CA
Source: consumeraffairs.com

We have a five year old tankless water heater. The gas control valve went o
We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.
Published: July 26, 2017
Corinne of San Antonio, TX
Source: consumeraffairs.com

The professional plumber installed a Rheem Professional water heater. Two y
The professional plumber installed a Rheem Professional water heater. Two years later it has failed and its bottom tank leaks. Turns out the thermostats were installed wrong at factory. Rheem claims I or someone else intentionally switched them. Seriously??? Warranty not being honored.
Published: April 19, 2018
Gordon of Fredericksburg, VA
Source: consumeraffairs.com

Rheem hot water heaters are junk, dont waste your money! I purchase a new R
Rheem hot water heaters are junk, dont waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part. We have now been six days without hot water as the rep forgot to overnight the part and it now the weekend and they cannot send it until Monday for Tuesday delivery. We called Home Depot for help at this point and their policy is after 90 days we own it and they cannot help us with it unless we want to pay them an additional $100.00 then they would try to help. Dont waste your money and time on this product and think twice about purchase a major buy at Home Depot! Going to give up and just throw away the Rheem and purchase a different brand! Junk, junk, junk!!!
Published: February 26, 2017
Debbie of Phoenix, AZ
Source: consumeraffairs.com

I just got gas hot water heater in October 2015 and already having problem
I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.
Published: April 25, 2016
Louis of Newark, NJ
Source: consumeraffairs.com

Bought a 50 gallon, gas water heater. I had problems with every person that
Bought a 50 gallon, gas water heater. I had problems with every person that I spoke over the phone from Rheem. Even if my guarantee is only six months old, they have every excuse not to help me. Do not purchase a Rheem water heater. Bad in every sense. I had to contact Menards manager where I bought the product for him to call them and accept the purchase receipt from Menard.
Published: December 10, 2015
Ettore of Burlington, WI
Source: consumeraffairs.com

I purchased the biggest, best tankless hot water tank Rheem makes. After tw
I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!
Published: June 3, 2017
Mark of Titusville, PA
Source: consumeraffairs.com

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rhe
My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didnt ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldnt you know it didnt ship. Now they say it wont ship until Wednesday. Its like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.
Published: December 31, 2012
Steve of 61115, IL
Source: consumeraffairs.com

We built a new house in 2013. Our Rheem 50 gallon water heater is only 8 ye
We built a new house in 2013. Our Rheem 50 gallon water heater is only 8 years old but of course, this happens right after the warranty is expired. We finished our basement about a year ago. Thanks to this water heater failing, we now have to replace not just the water heater, but all of our beautiful new hardwood flooring, the carpet in the bedroom and some of the drywall. Original water heater = $1,000. New water heater = $1,000. Homeowners insurance deductible = $1,000. Time off from work to remove everything from the basement to pull up the flooring = $840. Total cost of owning this thing = $3,840. Steer clear, folks.
Published: May 3, 2021
Jennifer of Dallas, GA
Source: consumeraffairs.com

We had a Rheem Gas water heater that was continual problem. Rheem sent us n
We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.
Published: October 17, 2019
Chris of Long Beach, CA
Source: consumeraffairs.com

I purchased a Rheem hot water heater a year ago and it stop working. I call
I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!
Published: February 2, 2017
Shirette of Milwaukee, WI
Source: consumeraffairs.com

Tankless water heater model # RMTG-74 PVN-2 - For the past several months w
Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.
Published: September 27, 2013
Will of Fishers, IN
Source: consumeraffairs.com

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 ga
We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.
Published: August 25, 2021
Justin of Springfield, OH
Source: consumeraffairs.com

The problem I experienced is a serious safety issue and I hope as many peop
The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.
Published: February 15, 2016
Harry of Roseville, MI
Source: consumeraffairs.com

I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it wor
I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send. By this time, I call my plumber who installed unit. He could not get it going. So I call tech support again, they say thermal couple is bad and they send one. Their plumber comes out to install and the darn heater still wont light. So he call company and tells them its the igniter switch wire is bad, they send that out. Their plumber comes back, installs switch, gets the heater going. Within an hour, its back out. So I call tech support yet again, the guy says its the control now, so hell send that. Now it wont light, so hot water. This has been a nightmare. I will not buy another unit from this company, this has been hell. Stay away, you wont regret it.
Published: February 5, 2015
a of Milwaukee, WI
Source: consumeraffairs.com

This companys products, customer service as well as replacement parts are a
This companys products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & its customer service is awful. 0 out of 5 Stars. Absolute worst water heater Ive ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I dont remember what brand it was. Certainly not RHEEM or GE.This 2-year-old water heater is scrap. Its been popping louder than any water heater that Ive ever been around & the pilot light wont stay on even after customer service told me that it was firstly the burner (covered under warranty only a few months into purchase) then recently It started to shut itself off due to oxygen deprivation. They told me it was the NG controller so I purchased it thinking it would fix the problem. Well, it didnt & since they dont take back these parts, they simply refund your money if they were wrong but they wanted to keep the shipping as well as state sales tax. I had to talk to a supervisor just to correct this issue & they greet me with HEY, Manny - Very unprofessional. Must be Appalachian English (obviously not a true English) or possibly Ozarkian (from the Ozarks; of course) or quite possibly backwoods patois (gibberish) clearly all being from the south.
Published: July 16, 2014
Manuel of Alta Loma, CA
Source: consumeraffairs.com

They will keep stalling on replacing your water heater until you give up an
They will keep stalling on replacing your water heater until you give up and buy a new one because you need hot water. 12-year warranty tank, only 4 years old. Already had to replace the thermocouple 2 years ago. Second failure now only lets it give hot water for 1-2 minutes and its out. Since this was not my first bad experience with a Rheem heater customer support, I just went straight to a plumber. They told me the tank needs to be replaced. OK, next day I call support, they want me to check a couple things and get back to them, fair enough. Call back 2 days later, they have no record I ever called so we start the entire process again, and they decide to send me a new gas control valve even though the first person I talked to said that didnt fit the symptoms. 2 days later I get it, and install it. Still broken, call back again, by now its been a week without any hot water, and everyone in the house is pissed at me. They want me to run a water temperature test AGAIN for a third time, even though Im already well aware the water gets hot... it just runs out in about 2 minutes. They want to send me another gas control valve, even though I just installed a new one they sent me that day. Which I wouldnt get until Tuesday since its a Saturday. Refuse to allow me to trade it in for a new one, and the supervisor tells me its clearly a plumbing issue since the gas control valve was replaced and I checked the dip tube and its not cracked or broken. He tells me just like a water heater, parts can fail in plumbing. My copper pipes can fail somehow causing hot water to run out quick? With zero plumbing changes? Yeah, OK, they clearly are just coming up with any excuse possible to not give me a working water heater. At this point I need hot water, so I give up and go buy a Whirlpool. Hey, I have all the hot water I want now, turns out my copper pipes didnt break in a fashion that sucks the hot water up. Shocker, it was the water heater. $750 down the drain on a new water heater because their support refuses to actually help.
Published: July 10, 2016
Kyle of Laguna Hills, CA
Source: consumeraffairs.com

Purchased new tankless water heater from Rheem has never worked. Been on ph
Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.
Published: March 30, 2022
Lisa of Murphy, NC
Source: consumeraffairs.com

Had the one fail after 3 years and was told I had to bring it to Home Depot
Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and Id rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank! So meanwhile I just got done lugging old one into Home Depot, then this one home, installed etc. Now been trying to reach Rheem for 5 days straight but they are having phone issues. Finally get ahold of them and am told its under warranty so I can on my own dime and my own hurting back uninstall this unit, drive it to Home Depot and exchange it even though paperwork and stickers on tank say DO NOT RETURN TO STORE... So I guess this 12 year warranty just means that Im able to install/uninstall for exchanges for a period of 12 years worth of crap merchandise? What is the point in having a 3 year labor in home warranty if they wont send anyone to my home!
Published: January 3, 2018
Joshua of Middletown, NE
Source: consumeraffairs.com

I have bought two Rheem tankless water heaters in the last three years. The
I have bought two Rheem tankless water heaters in the last three years. The first was undersized and quit working. I get that. The second was the Professional RTEX-27 series which is classified as a whole house water heater. Had for 11 months and it also quit working. 743.00 dollars for a 10 month water heater, never again.
Published: July 6, 2018
Stetson of Wheeling, WV
Source: consumeraffairs.com

Replaced my old water heater three years ago with a six year warranty Rheem
Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?
Published: February 18, 2019
Susan of Tucson, AZ
Source: consumeraffairs.com

I purchased a new water heater from Rheem and had it installed. I never got
I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, Oops, Im sorry. from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!
Published: September 19, 2017
patricia of Silver Spring, MD
Source: consumeraffairs.com

In late 2015 we purchased a Rheem water heater from Home Depot for a rental
In late 2015 we purchased a Rheem water heater from Home Depot for a rental property. We paid a plumber to install it. After installation, the water heater made loud bangs after use. The plumber recommended running the water for a while to release air in the pipes. The water heater continued to bang until it eventually stopped working. We paid to have the plumber take it back to Home Depot for a replacement. We paid the plumber to install the new water heater, which banged as well. Reading in to the instructions further, we were advised to install an expansion tank. We bought the tank and again, paid a plumber to install it. This new water heater continued to bang!I finally called Rheem who admitted this was a manufacturers defect. They would send a local company out to move the pilot light closer to the burner. When I asked if they planned to reimburse us for our expenses they declined. When I asked why the water heaters are still on the floor at Home Depot their response was we dont have problems like this with all of them. When I spoke with the local company they sent out to move the pilot light I asked if they deal with issues like this often and they said All the time. I also asked Rheem if we could have a new water heater because I was worried that damage had already been done to the heater currently installed. They declined.
Published: March 4, 2016
Kathy of Concord, CA
Source: consumeraffairs.com

We got a brand new water heater in 2017. Now in 2020 it stopped working ove
We got a brand new water heater in 2017. Now in 2020 it stopped working over a month ago. We reached out to Rheem for a new thermocouple- per the machine error. It took several rude customer service representatives to get the part. Despite paying the extra 50$ to overnight the order, it did not arrive for two days. We had the plumber put in the new thermocouple and all was well....for a few days. Then a new error popped up high temperature sensor...a few rude Rheem calls later and another overnight (read: two days) package later, we get the part. Pay yet another plumber to put the part in and all is well...for a few days. The hot water stops again, the plumber comes yet again and the pilot light is three times as tall as it should be! Call some rude Rheem representatives and OH, they sent the WRONG PART AND WILL NOT BE COVERING THE PLUMBER INSTALLATION FOR THE WRONG PART THEY SENT!!?! Two days later and were still waiting for the overnight of the right part. Have never been more dissatisfied with a company and will NEVER purchase Rheem and will discourage EVERYONE I know from using.
Published: May 14, 2020
Kelsey of Baltimore, MD
Source: consumeraffairs.com

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would
I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. Thats now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they dont stand behind their products.
Published: June 16, 2021
John of Northville, MI
Source: consumeraffairs.com

First of all, because this is a new tank, the parts are not available in st
First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They wont send me a new part under warranty as I modified it in their words. I never heard such a crack but anything to not have to warranty something. Moral of the story is buy a reputable brand with parts that can be purchased off the shelf. When youre out a thousand bucks and have no hot water, youll remember this if you buy what I bought. Model XG50S09EC40B0 by Rheem and I bought mine from Home Depot. They had no parts and offered no solutions.
Published: November 13, 2015
Tony of Edmonton, AB
Source: consumeraffairs.com

Purchased a Rheem hot water tank and had it installed August 2020. It is no
Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.
Published: December 15, 2020
bruce of Ashton, MD
Source: consumeraffairs.com

My less than two year old RHEEM gas water heater has a leaking plastic T an
My less than two year old RHEEM gas water heater has a leaking plastic T and RHEEM refuses to send me the part. The plastic T joins three copper lines together using rubber o-rings and metal clips. The lines are metric so only RHEEMs supplier in Japan can provide the plastic, and RHEEM claims bosses in Japan refuse to send it.
Published: December 30, 2014
John of Grove, OK
Source: consumeraffairs.com

We purchased a hot water heater in 2011. The water heater is still under wa
We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.
Published: April 20, 2015
Terence of Mercer, PA
Source: consumeraffairs.com

Purchased a water heater from Rheem and it stopped heating after 12 months
Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.
Published: January 20, 2022
Jeff of Antioch, TN
Source: consumeraffairs.com

Rheem Marathon water heaters come with a lifetime warranty. A licensed plum
Rheem Marathon water heaters come with a lifetime warranty. A licensed plumber installed this water heater just under a year ago. The heater began making loud noises, like a metal object was hitting another piece of metal. I called the same plumber back to check on the noise. He examined the heater thoroughly and found nothing that would have caused this problem to arise. He asked me to call Rheem Customer Service to see if they could explain and offer a solution to the noise. (The noise has no relation to water use, time of day, or any other variable I could think of). My first call was answered by Lori, who asked for my serial number, then told me to adjust the flue baffle and that would eliminate the noise. She was in a hurry to get off the call. The electric Marathon has no baffle. My second call was answered by Valerie, who also took my serial number. I specifically told her the heater was electric. She then told me to take off the two covers on the front, determine which light was on when the noise occurred, then call her back with the information. I took off the covers to find that there are no lights. She was also interested in ending the call. My third call was answered by Nick, who apologized for the other two agents of Rheem, which he could see from the record of calls I had made previously. He suggested draining the tank to see if that would eliminate the noise. I asked the plumber about this and he stated that there would be no need to drain the tank given its age. So I am left with either calling Rheem yet again for what appears to be sketchy advise or learning to live with the noise.Rheems Customer Service seems to be time on the phone driven: when you get a trouble call, give some kind of answer and get off the phone as soon as possible. Not a good system to encourage customers to buy any Rheem product in the future. Their responses to my problem seem to treat the Lifetime Warranty as a mere piece of paper used as a sales aid only. Beware of Rheem products!
Published: December 29, 2014
Ralph of Decatur, GA
Source: consumeraffairs.com

Dont buy the Rheem water heater for the warranty, it is worthless. It only
Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.
Published: July 9, 2021
Anthony of Argyle, TX
Source: consumeraffairs.com

Purchased a Marathon 85 gallon Water Heater from Home Depot and had to wait
Purchased a Marathon 85 gallon Water Heater from Home Depot and had to wait three weeks for it to be shipped from the east coast of Georgia to Columbus Georgia. After receiving the tank, and getting it installed, the “Vacuum Relief Valve” malfunctioned, saturating my drywall (which I had to replace). Called Rheem and was initially told it would be 5 to 7 days for replacement parts. Having explained my situation, they overnighted the parts. 30 minutes after receiving the NEW PARTS I installed the new Vacuum Relief Valve, and wouldn’t you know it, it Malfunctioned once again all over my drywall. I called Rheem and was informed that I would have to pay out of pocket for an authorized rheem service technician to come out and fix the NEW water heater. So, I remove the hot water tank and returned it back to Home Depot. If you are in the Columbus Georgia area and in need of a large water heater, do not buy a Rheem 85 gallon Marathon hot water heater that is discounted in price. It will cost you more than you know. The Rheem Marathon 85 gallon Water Heater is a piece of Plastic JUNK.
Published: August 26, 2021
Rick of Fort Mitchell, AL
Source: consumeraffairs.com

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee
Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.
Published: February 15, 2016
Harry of Rexford, NY
Source: consumeraffairs.com

I purchased a new townhome that had a Rheem water heater. The water heater
I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.
Published: January 7, 2019
Pat of Savage, MN
Source: consumeraffairs.com

Had to call a week after our water heater was installed because of a bad fl
Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because were under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that its a easy fix and that she can replace it. Doesnt warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.
Published: June 12, 2020
Joe of Saint Paul, MN
Source: consumeraffairs.com

Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a pr
Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.
Published: October 9, 2018
Glenn of Titusville, NJ
Source: consumeraffairs.com

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my re
October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light wont stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I dont have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumbers grade water heater. Im thankful for this site because Ill be having central air installed this summer and it will not be a RHEEM product!
Published: April 29, 2016
V.J. of Lompoc, CA
Source: consumeraffairs.com

I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 mon
I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 month ago. Its a model SE40M12AAH, w/12-year warranty, and while its a GE brand believe the mfg is Rheem.When the top element is on the tank makes a loud hissing noise and you can almost hear it heating the water. This noise is constant when the hot water was just used, or is running. I cant even stand to work down my basement anymore because of this obnoxious unbearable noise. Sure am glad its not installed on a first floor living area.I called GE/Rheem technical support and the rep asked me what kind of water supply I have? I told him well water but its filtered, doesnt have any iron/sulfur/minerals, and is as clear as spring water.He told me the the top element probably has sediment built up on it and I need to remove it/clean with beach. I told him Ive lived here for 26 years, have had 3 hot water tanks, and none of them ever made this loud noise. I also asked how sediment would build up on the top element since if there is any it would build up at the bottom of the tank? He said I will still need to pull the element out and clean w/bleach. I asked him what tool I needed and he said I need a 1 1/2 deep-well socket to remove the element or a plumbers element removal tool. Think this is called a element winch. Regardless, I dont have one and he told me I will need to get one.The tech did say he would send me a complementary replacement top element.I cant believe after just 1 month of use Im expected to work on this new hot water tank. Should I expect this every month?? I purchased the more expensive 12 -month warranty hot water tank since I thought it would be better and last longer. Its already turning into a nightmare and wish now I wouldnt have gone with GE/Rheem.In looking over the warranty there is a 1-year full warranty where they are supposed to send someone out to replace defective parts free of charge. I sure wasnt offered this service and I saw nowhere in the warranty where they mentioned well water may be a problem. It sure wasnt with the other tanks I had including 2 which were Rheem brands.It should also be noted this tank is listed as a self-cleaning tank so how could any sediment be building up on the elements already?They sure dont build them like they used to. I also miss the exterior bottom thermostat control knob for turning down the temp up/down as needed, or down when you are on vacation. Now you have to remove the bottom thermostat cover, and insulation, to turn the temp up/down with a screwdriver.Ive yet to contact Home Depot on these hot water tank problems and it will be interesting to see what they say.Its kind of ironic Home Depot raised the price on this tank to $366 from $319 a month ago. Nothing like paying $47 more for a hot water tank Im already having problems with after 1 month of use.
Published: August 3, 2011
Stacy of Carroll, OH
Source: consumeraffairs.com

Replaced our water heater of 20 years with a Rheem because it was a good br
Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.
Published: December 28, 2019
Laurie of Rocklin, CA
Source: consumeraffairs.com

We purchased 56 Rheem water heaters for our senior housing community in Eud
We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.
Published: November 19, 2015
Beth of Kansas City, KS
Source: consumeraffairs.com

Why is it that nothing lasts anymore. I put this Electric Tank in our home
Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!
Published: December 1, 2019
Evan of Brentwood Bay, BC
Source: consumeraffairs.com

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we p
We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renters bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.This purchase has hurt my rental business. I will encourage others to buy another brand - especially Rental Managers and landlords who cant afford this type of hassle. I wish I could have just returned the product, but it is already filled with water and the gas and water lines are installed. I dont dare try to haul it back to the store for fear that it would be damaged on the way and then Id have an even bigger drama on my hands. And one more frustrating bit to this is the wait time when calling in. It was near a half hour. (Though the service line is faster).
Published: November 15, 2018
Lindsey of Saint Paul, MN
Source: consumeraffairs.com

18 months ago I bought a Rheem water heater from Home Depot and had it inst
18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. Friday night, May 25, the pilot light went out. We were unable to keep it relit. Called Rheem. (Has six year warranty.) Paid $1600 for the heater. They said it probably needed a Pilot Assembly Replacement kit. They would send one to my home from the parts dept. However, since it was the beginning of the Memorial Day weekend, the part couldnt be delivered until Tuesday!!! (Four days later). Their parts department wasnt open all of the three day holiday. So, on Tuesday morning, I called to track the part. They couldnt tell me anything, except it would be sent out that day, and arrive on Wednesday. Now five days without hot water. I asked to speak with a manager. Said nothing he could do would expedite the part. He was sorry. Very poor PR for Rheem. Additionally, Consumer Reports, that I belong to had no ratings for Water Heaters. Not a happy consumer today. Very upsetting.
Published: May 29, 2018
Judy of Danville, CA
Source: consumeraffairs.com

Purchase gas water heater August 2020. May 2021 gas valve became faulty. Th
Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you’re out of hot water or not. All they do is make excuses. I will never purchased one of these again.
Published: December 28, 2021
Anna of Union City, MI
Source: consumeraffairs.com

So every time I have to reignite my water heater I add something to this co
So every time I have to reignite my water heater I add something to this comment. This is the 2nd water heater in 4 years, they replace the first one because it was fully covered. The new 2nd one lasted about a year and a half and started to have problems. I have received 1 head and sensor replacement due to 9 blinks. Paid to have some one professionally repair it. Now I am still out of hot water in December. Customer service is great but you have to wait on the line for 45 minutes. Just proves how much issues they are having with their products. They are sending another head replacement and sensory in case the first one they sent was a dud. Going to waste more money to have it install. Find another brand of water heater, Rheem seems to be living on their past quality and makes crap now.
Published: December 30, 2021
vi of Rosemead, CA
Source: consumeraffairs.com

We have a small space under our house for an electric water heater. We dont
We have a small space under our house for an electric water heater. We dont have much of a choice. We bought a Rheem 2 years ago, and have to replace because it was leaking out of the seams. We got a new one home, and opened the box. The bottom of the heater was all bent. Had to take it back. Waiting for the replacement, as I type. I told the husband to have them open the box at Home Depot, before he brings it home. Next years investment will be to replumb for an outside or garage heater. I am putting a curse on the people who built this house, and am beating myself up, again, for buying the place.
Published: July 18, 2019
J. L. of Mountain Home, AR
Source: consumeraffairs.com

GG series water heater tank. I bought my water heater tank back in 2013 and
GG series water heater tank. I bought my water heater tank back in 2013 and in front of the tank was a big note saying 6 year warranty. And sure enough 6 years later I have to buy a new tank. The top part just started to leak water. Not sure what plumbers can do so I was told to buy a new one.
Published: January 16, 2020
I. of Toronto, ON
Source: consumeraffairs.com

Bought it in April of 2017. Called up and registered the warranty the day i
Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so theyd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. Id have to bring the water heater back to point of purchase and theyd replace it. As we talked she offhandedly mentions that it had a 9 yr part warranty and a 2 yr labor warranty (since Id been told it was out of warranty I was under impression that the labor was 1 yr) and that the labour had expired in August. I told her I had purchased it in April, she had me email the receipt and serial number to another email. That night I got an email that my warranty was updated and if I had any problems to call 800-432-8373, so first thing Thursday morning I called and they said theyd schedule a service technician to come replace it and Id be contacted within one business day with the name of the service tech and the appointment time. A short time later I got an email stating Thank you for contacting Rheem. A request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive a call within 1 business day, you may call 800-248-3553 Mon-Sat 8AM-8PM ET for further assistance.So, I dont hear anything further on Thursday, and I dont hear anything on Friday. So Friday night I tried to call but it was after 8 pm et, so I called again Saturday morning. I explained my situation and asked why I hadnt been contacted with any update within one business day like I was promised. The person I talked to (never Identified herself, but her manager said her name was Leah) told me that the techs dont dispatch service people, they created a ticket on Thursday which went to dispatch who created a rework ticket on Friday and its Saturday and Im talking to the person whose job it is to call the service people and schedule them and if Id let her do her job shed call and see if someone was available.She put me on hold and came back and said, Nobody is answering so theyre probably closed for the weekend. Ill call them on Monday and see if theyll come out, or I can give you a warranty claim number and you can do it yourself. Kind of ** since if your people hadnt been slow walking it and had contacted me on Friday LIKE PROMISED I could have called on Friday and had someone scheduled to work on Saturday or Sunday, but since its already Saturday I cant contact anyone until Monday. She then told me if theres nothing else shes hanging up. I had to stop her and ask to talk to a manager, who told me if I didnt want to wait until Monday for someone to be called she could give me a warranty claim number so I could call someone myself. She also said she had to defend Leahs behavior because she such a good and loyal employee and Leah was the only person who could possibly handle my claim. She also refused to admit that your company failed in any way in upholding your promise to contact me within one business day, telling me she understood why I would feel that way (without specifying what way I was feeling). Very well trained to be noncommittal. Cant think of another company thats given me such horrible customer service in the last decade.
Published: November 10, 2018
Neal of Rio Rico, AZ
Source: consumeraffairs.com

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