I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send. By this time, I call my plumber who installed unit. He could not get it going. So I call tech support again, they say thermal couple is bad and they send one. Their plumber comes out to install and the darn heater still wont light. So he call company and tells them its the igniter switch wire is bad, they send that out. Their plumber comes back, installs switch, gets the heater going. Within an hour, its back out. So I call tech support yet again, the guy says its the control now, so hell send that. Now it wont light, so hot water. This has been a nightmare. I will not buy another unit from this company, this has been hell. Stay away, you wont regret it.

We have a small space under our house for an electric water heater. We dont have much of a choice. We bought a Rheem 2 years ago, and have to replace because it was leaking out of the seams. We got a new one home, and opened the box. The bottom of the heater was all bent. Had to take it back. Waiting for the replacement, as I type. I told the husband to have them open the box at Home Depot, before he brings it home. Next years investment will be to replumb for an outside or garage heater. I am putting a curse on the people who built this house, and am beating myself up, again, for buying the place.

Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

We have had nothing but problems with our Rheem tankless hot water heater. Right now at this moment we are without hot water and have been so for almost 2 weeks now. Our unit is under warranty and needs to be replaced. Rheem did send us the vent kit, but no heater. We have called customer service. The first two ladies we spoke to were nice then we were transferred to another lady that was quite rude and absolutely no help at all. She told us that we need to contact the parts service department, our problem isnt HER problem. On the phone for hours with no results. Our plumber is at his wits end dealing with this company. We were told to go to Menards and purchase a new heater ourselves and Rheem would reimburse us for the cost. Yeah right! Rheem needs to send the unit, because I do not trust that they will reimburse us after all the trouble we have had getting anything out of them. We are still under warranty! We have company coming for Thanksgiving and no hot water! Im snapping and so sorry we ever went with Rheem. We are so disappointed in this company and the way they treat their customers. My advice to anyone considering a tankless, DO NOT BUY ONE FROM RHEEM!!!

Eco200pvn tankless water heater - Purchased 2011 still under warranty. Professionally installed. Large investment for efficiency. Flame sensor defective. Unit starts, flames come on then shuts off. Contacted Rheem customer service by email three times no response. Local contractors do not work on this model. Multiple complaints of same problem on line. Major safety problem as the only way to get hot water is to turn the water on and off at the unit so the initial flames warm the water. If the unit starts all members of the family rush to shower while we have hot water. Called customer service limited hours not responsive. Very poor unit! UNSAFE! No customer service. Never use Rheem again.

I am very dissatisfied with my tankless water heater. It cost 5 times as much as a regular water heater and 3 times as much to fix. I will never, and I mean never, buy another Rheem product again. Ive had my water heater for three years and about three weeks ago, it started flashing an error code and the plumber has been here three times and still the piece of crap doesnt work. So thats over two weeks with no constant hot water and a bill that I could have bought two regular water heaters with. I guess I was the ** one for choosing this product. Never again. I called and asked if there was a contractor they could recommend and hes over 30 miles away. Anybody who asks me about this product, I only have negative things to say to them now.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heaters specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

Summary: $1,500 water heater was declared a lemon by Rheems tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.During the next several months I placed many calls and invested dozens of hours of personal time working with Rheems tech support. To prove my home network wasnt the issue I was required to purchase and install two different Wi-Fi extenders. Rheem/Johnson Thermal made several attempts to troubleshoot the problem. They replaced the Wi-Fi unit. They replaced the gas valve three times. Nothing worked. Unable to solve the problem Rheems tech support declared the water heater a lemon (their words, not mine, case number 3137948) and told me to return it and Johnson Thermal would provide a refund.Johnson Thermal took the water heater back. A few weeks passed; no refund. After two more phone calls to Johnson Thermal and another week went by I received a partial, $700 refund. Attempts to discuss the refund amount with Rheem failed. I placed two calls to their warranty group. Both times I was told that the manager was not available but would call back. Neither call was returned. Attempts to discuss the refund amount with Johnson Thermal failed. I placed a call to the manager -- it was not returned. A partial refund is not acceptable for a water heater that *never* worked properly. My expectation was/is for a full, $1500 refund.

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldnt possibly be more disappointed. Well have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

I have now bought 2 Rheem water heaters in less than 5 years.. The first one had the burner and ignition fail. The second one started leaking at the bottom in less than 2 years. Customer service is not only difficult to get on the line but unhelpful once you do. Avoid this company at all costs!

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product. I called again and spoke to another supervisor, Mike #**. I told him that the price difference it ended up costing me was $65.42. He said they would not be able to reimburse me because I didnt have original receipt. I told him that the supervisor I talked to previously said it would not cost me anything. I exchanged the water heater for the EXACT same water heater and they would not reimburse me that difference. Their product did not last 10 months and they obviously do not care about their customers. They do not back up their products. DO NOT BUY!!!

Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.

I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.

Cant I get no stars? My water heater broke (leaking) after 5.8 years. It is still under Rheem warranty, so I called Rheem and they said I had to take the water heater back to where it was purchased to get credit or a replacement. I cant remember where it was purchase and I cannot even lift the water heater. My plumber is not willing to take the heater to where it was purchased without charging me the time which is substantial. So Rheem wont honor the warranty unless I bring the whole water heater, this makes no sense. In essence they are saying if I cant carry the water heater into the place it was purchased I can get reimbursed. What is that but a sham! I will never purchase a Rheem product again!

First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They wont send me a new part under warranty as I modified it in their words. I never heard such a crack but anything to not have to warranty something. Moral of the story is buy a reputable brand with parts that can be purchased off the shelf. When youre out a thousand bucks and have no hot water, youll remember this if you buy what I bought. Model XG50S09EC40B0 by Rheem and I bought mine from Home Depot. They had no parts and offered no solutions.

Pressure relief valve drips on a new installed water heater. Had it replaced and still drips. Try to have them honor the warranty. Got the runaround for weeks. Gave up, went to Lowes, bought another brand. I am a large property owner and have used Rheem before. This is the 1st I have use the warranty. Will not buy again.

I purchased a water heater last week. I had a guy come into install it for me. He got everything done and went to fire it up and nothing. After talking with the company who said they could send out service, but it could take about 1 week. Well with all the stuff going on in the world and me being a healthcare worker I need hot water. The guy takes off the black box at the top and lo and behold one of the three wires is not connected. Its a manufacturer defect and still will take about one week. So, the guy rigs it so we have hot water. I called 2 business days later because no one called me to set up service to find out that the call was disconnected and he never put it in. He had all my information already. Of course they had an excuse. I will never purchase another water heater from this company again. I also paid the guy to install it and they will not reimburse me anything. You know what I would like to do with this heater.

Rheem Performance natural gas hot water heater installed June, 2020. May, 2021 water temperature swinging 90 - 140 degrees intermittently. July, 2021 called installer, he had me call Rheem. August, 2021, Rheem sent me the controller/gas valve device. Had my installer swap the controller, paid $150. The new controller was dead, did not work! Installer put old controller in so I would at least have hot water. Called Rheem again, they said to remove and bring back to Home Depot. Even though the problem started in less than a year they will not cover installation. So now I have to pay. Going to file with small claims court now. One more thing, plan on spending hours on hold to get to their customer support. Stay away from Rheem hot water heaters.... junk.

Our water heater died, so I Got this unit because it was almost $100 cheaper than any other unit I found. I now know why! It was very easy to install but once it was, the bottom element began to leak. I called Rheem customer service. DO NOT EVER CALL THEM. What a waste of time. They do not care that the unit leaks, refuse to get you help. Home Depot only sells the unit and will not get involved to help with any issues. It took me over 15 calls to Rheem to get them to send out a plumber to repair the unit. Do not cut corners, spend the money and buy a better unit!

Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldnt light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and wont stay lit! No hot water over Christmas weekend! Its unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; hes not returning phones and doing nothing to help me. Hes not even giving me an answer to what they will do. I am so sick of this. So very much money to buy and install at the start and now there is no hot water and more and more costs, all because Rheem 1st tankless system and venting was not right, so you, the homeowner, must figure out how to get hot water in the home where there is no place/room to install, no electric or water or gas lines to change to some other type of heat. Just tear down a new home and pay thousands of dollars to get hot water.

Purchased a Rheem 40 gallon water heater back in September 2020. Water heater stopped working November 2021, one month out of the year labor warranty, go figure. I’ve been waiting days for the new part, with no straight answer. If you want dependable equipment go with A.O. Smith for your water heater, and Trane for your heating and cooling. I have been an installer for over 10 years. And nothing but problems with all Rheem equipment, and replacement parts.

I replaced my water heater with a 50 gallon propane unit after my previous water heater failed. I dont recall which brand was replaced but it had been trouble free for years before the bottom rusted out. The new unit started having hot water consistently issues and because the warranty department said they were out of stock on replacement control valves which troubleshooting identified as the problem. I was authorized to get a new replacement water heater from HomeDepot. Within a year, the water temperature stopped holding. Warranty sent a new control valve. This took care of the problem for several months until it repeated. This time they wanted me to contact a repair company to verify there were not external issues like low propane pressure, water supply issues, etc. All checked out and they sent me a new control valve. 7 months later, and the problem repeats! I called again, got transferred and put into a queue with a half hour delay and hung up in frustration. Ill call again when I have more time but I have lost all confidence in this brand. When I had asked a previous service support tech at Rheem about the issue, he said they were getting the parts out of Mexico and chuckled.

Had a water heater installed approx. 3 months ago. 3 weeks ago it started tripping the circuit breaker. After inspection, we found the insulation around the lower heating coil was soaked so had the lower heating coil replaced and dried everything out. Last week it started doing it again. Upon closer inspection they found the tank was leaking higher up and was irreparable. When I spoke with Rheem customer service I requested to speak with the service reps supervisor/manager who told me in a flat tone that while Rheem would cover the part and materials they did not have to cover the cost of labor. When asked why I should have to cover the labor cost to replace a 3 month old unit that only needs replacing due to a fault that is their responsibility, I was given the same flat-toned scripted response. I assured them if Rheem was not going to be flexible enough to work with its customers when the cost should rightly fall to them then I would not waste another cent with them and ensure anyone I encountered knew why.All work done by a licensed/certified/bonded contractor that Ive done business with for many years and has an impeccable reputation. This is not my first encounter with Rheem but it is also nothing different. Im usually a forgiving person but things like repetitive bad customer service stick with me for a long time and though this incident may cost me a couple hundred dollars I will do my best to ensure it cost them as much as possible in lost customers. My advice? Avoid Rheem products at all cost.

I bought a Rheem water heater in May 2017 from Home Depot. 7 months later it failed right on Christmas Eve. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. First they said itll take 6 - 8 weeks to process the claim. Its now 2 1/2 month (March 16th, 2018) and my claim was still not processed. The last time Ive called, I was told that they were back-up in the warranty claim department (wow... imagine how many units have failed that could create such a back-up), but since its more than 8 weeks, theyll expedite my claim. Guess what, expedite or not, my claim is still in limbo somewhere. Very disappointed with how Rheem handles customer claim. No wonder no contractor in my area wants to work with Rheem. People, please dont buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse.

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they dont want to fix the problem Even customer service is very bad, they dont want to listen anything. Once they sold product who cares after.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

Purchased a 40 gallon Rheem gas water heater June 2013, and as of Sept./Oct. 2016, it has already developed a bottom leak. The room is dry climate and in all the 40 years that I have had water heaters in this room, never once did I have a unit that developed a bottom leak. Rheem is apparently garbage these days. Not recommended.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced. I called Rheem for replacement parts. First they sent out the pilot light igniter. Now that we know that the coupling is sliced we called Rheem and it has been a week for them to ship out this part. I live on the East Coast, where Rheem is located, there has been no tracking number. The replacement part is in stock, says one of the assistants from the call center. But still no replacement part. With two kids and one parent this is tough on me. Working multiple jobs and coming home to no hot water to bathe and any household chores. This has been a struggle.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

Purchase brand new water heater from HOME DEPOT. Had it installed correctly. It leaked. Submitted pictures to Rheem and they said it was a manufacturers defect and gave me $250 to get it unhooked, returned and a new one installed! $250, in their own words, is the National Average for reinstallation. No plumber would even unhook it for $250 let alone install a new one. We live in Mississippi, not New York or LA. Surely, the National Average would suffice here. Ive spent $300 to get it installed, another $300 to get it returned and another $300 to get it reinstalled. And all they can give through their warranty program is $250. Its their poor workmanship that caused all of it. NEVER BUYING THIS AGAIN. DECIDED TO GO WITH AN AO SMITH WATER HEATER. GREAT QUALITY!!!

Worked great for about 4 months. Then started throwing error codes and kicking off the compressor. So it would only run in electric mode, which is triple the operating cost. I contacted Rheem due to the warranty (be prepared to be on hold 40-60 mins each time), and was told they would send a contractor out. Well, 3 weeks later, I contacted them AGAIN since I had heard nothing, and was told that there were no contractors in my area so I had to do all the leg work to find a contractor who would diagnose it, pay them upfront and I would be reimbursed. Okay, so be aware that most plumbers will not TOUCH a hybrid water heater, whats less try to diagnose or repair it. I finally found one, submitted for the reimbursement (still have not been reimbursed), they sent a replacement control board, had to pay the contractor AGAIN up front to replace the control board (still have not been reimbursed for this second bill), which did not fix the problem.Today, I called Rheem AGAIN and was told that I have to uninstall the water heater myself, drag it back to Home Depot to get a warranty replacement, and pay another contractor up front to reinstall the new one. This has been the most horrible experience and horrible company Ive ever had to deal with for an appliance. When it works, its amazing, but this POS only lasted about 4 months and is not worth the stress or additional money you will have to pay to fix it once it stops working. DO NOT BUY!

I replaced my old water heater at my rental property after 15 years and due to the small space I have, I purchased a "Performance Platinum" little over 5 years ago. It's been working well and tenants are happy. Couple of weeks ago the pilot stopped working and wouldn't stay ON. Looked up in YouTube and found a few Very Useful clips by professional repairmen. The "Gas Valve" had stopped working and needed to be replaced. Called Rheem's Customer Service Dept and on the phone they suggested the same thing as I explained the problem. They actually sent me 2 parts they thought needed. One was the Thermocouple and the other one a Gas Valve. I had already cleaned the Thermocouple but they still sent me the part to make it easier for me. I replaced the Gas Valve and problem solved. Yes I did happily pay $30 to expedite the shipping which made it 2 days. I am very happy with the Water Heater and very happy with the Customer service dept. But I think Honeywell should make better quality Gas Valves. Because a Gas Valve in my experience should work well over 12 to 14 years, especially Honeywell. Thanks Rheem.

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

I have 2 homes. Both had brand new Rheem tanks. Neither lasted 6 months. Customer service despicable. They sell you garbage. Take your money. Hour long wait times to get thru to a human. Offer to replace after hours of calling. Weekdays ONLY. My one home had 3 replacements. Other home had 2. 5 tanks total. None worked. Has one job. HEAT WATER. Threw them both away and paid out of pocket for a reputable brand.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

We got a brand new water heater in 2017. Now in 2020 it stopped working over a month ago. We reached out to Rheem for a new thermocouple- per the machine error. It took several rude customer service representatives to get the part. Despite paying the extra 50$ to overnight the order, it did not arrive for two days. We had the plumber put in the new thermocouple and all was well....for a few days. Then a new error popped up high temperature sensor...a few rude Rheem calls later and another overnight (read: two days) package later, we get the part. Pay yet another plumber to put the part in and all is well...for a few days. The hot water stops again, the plumber comes yet again and the pilot light is three times as tall as it should be! Call some rude Rheem representatives and OH, they sent the WRONG PART AND WILL NOT BE COVERING THE PLUMBER INSTALLATION FOR THE WRONG PART THEY SENT!!?! Two days later and were still waiting for the overnight of the right part. Have never been more dissatisfied with a company and will NEVER purchase Rheem and will discourage EVERYONE I know from using.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.I used to install hot water tanks when I was younger with a plumber friend of mine and I can tell you that I have never heard of this issue before. It just did not happen on the older non digital gas valves. I have since found out that these Honeywell gas valves are notorious for breaking down and they are used by many different hot water tank manufacturers. The leakage issue is a serious problem in a confined space natural gas can easily blow up and cause a fire. To make matters worse if you live in the country and use propane which is heavier than air the combustible gas will build up around the combustion chamber making an explosion very likely.These malfunctioning Honeywell valves are all over the internet and YouTube and have been a well known problem by the manufacturers for several years yet nothing seems to be done about them! I would advise people to avoid any tank with these potentially dangerous malfunctioning valves period. I would also advise people to avoid Rheem products in general based on my customer service experience. They should have been happy to replace the valve considering the dangerousness of the situation instead of asking so many questions and trying to get out of it. They dont have the customers best interests in mind based on my experience.A lot of the issues with this companys hot water tanks are with the Honeywell gas valve and malfunctions of said valve. Neither company seems to be interested in fixing this problem. I would stay away from these hot water tanks and these valves in particular if I were you! You just shouldnt have to deal with these kind of problems.

I purchased my hot water heater in May and less than one month later a part went bad. The heater would not stay lit. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now its November. I have a 6 year warranty. Its just the inconvenience on a tank I have only had 5 months and 1 week. I will never buy a Rheem product again.

Rheem and Richmond are of the same company. They make the worst water heaters on the planet. Junk. I have been through 4 water heaters in 3 years. I kept buying Rheem and Richmond because they fit perfectly and they were the cheapest. All I could afford at the time but I would pay again next year when I had to buy another one. Finally three years 4 water heaters later I bought an American made one!Do not by Rheem or Richmond. If you do I promise in less than a year you will be installing a new one and their warranty is a joke. 3-year warranty. None of mine lasted three years and I couldnt get anything replaced, fixed, refunded. Horrible customer service. Buy any other brand than this. Save yourself the hassle. Spend a little bit more money and get a good brand. Im so sick of replacing hot water heaters. I hate that company. They know its going to break in a year and youll have to buy another one. I was foolish enough to keep doing that. Never again. I will not buy anything Rheem or Richmond for the as long as I live.

I bought Rheem water heater and just after the warranty the tank started to leak. Had throw out to the garbage. Never buy again. Very unreliable product. I had to repair the entire floor due to the flood caused because of this water heater.

Buyer beware. Paperwork that came w/ hot water heater says it has 9 year warranty. Failed after 6-1/2 years (tank leaked/not fixable). Escalated issue to Customer service Supervisor, said warranty only 6 yrs. Not covered and nothing they could do. Wasted 6 phone calls to company to try to get them to issue me some coverage under warranty. Somehow it was my problem that the paperwork that came with my hot water heater was wrong and I was suppose to know this.

After just over a year my new Rheem gas water heater failed. OK, parts fail. But just try to get a replacement. Hours of phone waiting, multiple promises to overnight the part, and 5 days later still no part and no idea when I can get one. Terrible. Dont buy Rheem.

Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasnt UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldnt find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it. FIRST off, is it my fault the Hot Water Tank which was less than a year old went! SECONDLY, again is it my fault the original tank is NO LONGER manufactured! We proceeded to contact Rheem today regarding this issue, at which time they advised they have NO control how Home Depot processes Rheems defective merchandise/warranties or their prices. I was shocked and told the Customer Service Rep so. How can a company offer a warranty and NOT FULLY honor it. This should have been an even exchange regardless. I could understand if we wanted to upgrade or purchase larger. This was the only tank that was available.

I have bought two Rheem tankless water heaters in the last three years. The first was undersized and quit working. I get that. The second was the Professional RTEX-27 series which is classified as a whole house water heater. Had for 11 months and it also quit working. 743.00 dollars for a 10 month water heater, never again.

I purchased a 50 gallon Rheem Performance Hot water heater from Home Depot a few years ago. Right before Christmas the digital control panel went out. I searched the internet and found out there is a recall on them. I called Rheem customer service and had to wait on hold for at least 30 minutes to talk to a representative. The representative was helpful and sent me the necessary paperwork to fill out. They authorized the repair to be up to $250.00. I had to call Mac Plumbing and the part was delivered and installed on Christmas Eve. So appreciative to get hot water back.I sent all necessary papers to Rheem for the reimbursement right away along with the proof of payment. Rheem never confirmed they received the necessary information. I called Rheem customer service to verify they received the necessary paperwork to process the form. I spent at least 45 minutes on hold. I talk to the representative and he verified they have the necessary paperwork. Then I got disconnected. It is Feb 18th and I have not received the reimbursement of $249.00 they authorized to get the recall repairs complete. I am totally disappointed with Rheems customer service. It is unsatisfactory!

We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.

After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It wont relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.

Anyone viewing this before purchase please reconsider. DO NOT BUY THIS PRODUCT! I am just an average Joe that is trying to help save you from these people. The product is not inexpensive, it is cheap. My water heater did not last 3hrs before flooding my basement. Rheem has put me on hold for over 3hrs so far, hung up on more times than I can count. Mike the supervisor number ** is condescending and inept, probably by design. Run scared from this predatory retailer.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.The contractor took it back but the distributor where it was originally purchased said that they will not exchange. I contacted Rheem and they told me to try another distributor--same thing, no exchanges. I called several more and asked Rheem if they could ship me one they said no. This has been ongoing for three months so I eventually contacted the BBB. Rheem said that they would give me a fair market value. This turns out to be about $400 when a new heater cost is about $800--not fair at all.Please do not purchase from Rheem because they do not honor their warranty. I purchased a different brand to replace the defective one. You will get ** when your heater fails. I had to pay an additional $400 for a new heater.

I bought my home in Feb. 2016 and started remodeling right away. I am a licensed building contractor, so I wanted to do the things I had told other people to do, so I put in 2 Rheem RETE-13 Tankless electric point of use water heaters. After just 3 months the first heater went out so I had to buy another 1 and send the bad 1 back to get a refund, then in Nov. 2016 both heaters went out. This time I cant get Rheem to return my calls for 2 1/2 months. After 12 E-mails to them and 1 or 2 phone calls a week they finally tell me I cant send back the heaters because they refuse to give me my money back or to fix them. So now on Feb. 8 I went down to the Dearborn County Courthouse and filed a small claims lawsuit against Rheem.

We have decided to replace our hot water tanks before it fails. My wife figured it was about 13-14 years old. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. The installer had the date of installation Dec 24/2001... WOW. It’s a Rheem Professional 410 professional grade. So that's what I will be looking for now. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Don't forget to turn off the breaker first. I'm definitely getting another Rheem. Good luck with whatever you decide.

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, itll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021. I told them since they screwed us and didnt place our order the first time they should come install this for us anyways and they said THEY CANT. Its now the next day, I havent gotten an email that the part has shipped and theres no tracking number. I call once again and they said yup, it hasnt shipped yet and left me hanging. WE ARE GOING ON ONE WEEK OF NO HOT WATER. Im doing you a favor, do not buy Rheem! Theyre so useless and unhelpful and dont care.

I see all of these bad reviews of the Rheem water heaters and notice that many seem to be purchased at a retail level either thru their plumber or directly from Home Depot or other home improvement outlet. We installed our Rheem water heater Model, RHEPRO52-2, in May, 2004 and it's still going strong after 14+ years. Never had a problem or leak. I researched which water heater to install before building, even talked to the Rheem folks. I told the plumber what I wanted. After much grousing, he installed what I wanted and I even got him to submit the registration paperwork that extended the warranty by 4 years ( one of the reasons I wanted it.).

This review is in response to a denial I received from Rheem Manufacturing Company regarding a claim I made for a leaking hot water tank that has a 12 year warranty with full coverage (parts and labor) for the first three years. From the day I reported a problem with this Rheem 12 year Gas Hot Water Heater I was treated disrespectfully and it was abundantly clear from the beginning that it was going to be difficult to get this company to back the 12 year warranty on this hot water heater. When I reported the problem I was having with this water heater it was only one and a half years old and still eligible for full no cost labor and parts coverage for the first three years as stated in the warranty verbiage. Rheem customer claim reps gave me a hard time about sending a plumber out to look at the tank and repair it. After asking to speak to a supervisor I was finally told she would send out a plumber and I would be notified by someone who would set up an appointment. I then get a call and was told they cant find any authorized Rheem plumbers in my area and asked if I would contact a plumber on my own and have the plumber fix the leaking tank if possible and send their bill to Rheem for reimbursement. I tried to find a plumber but none would come when I told them they had to submit their bill to Rheem for payment. I ended up fixing the tank myself with some help from a friend who is a plumber apprentice.I turned in a claim for $18.06 and this chincy company denied payment, unbelievable!!!! Imagine what the claim would have been if a plumber would have fixed the tank and for sure I would have been stuck with that bill!!! I notified Home Depot (where I purchased the water heater} Customer Service and they were appalled when I told them this story. I only notified them because I wanted Rheem to be reported for their extremely poor customer service and not fulfilling their warranty agreements. Home Depot is one of Rheems largest dealers of their products and did not agree with Rheems denial of this claim. They told me they were going to file a grievance against Rheem for the way this claim was handled and to show their appreciation of my loyal patronage sent me a $25 Gift Card. I will never buy a Rheem product again and will tell all every chance I get of this horrible experience. If you need a new hot water heater be very leery about buying a Rheem.Rick **

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.The next morning we hired a different plumber to come to install and he informed us that we didn’t receive the correct parts but he had an extra thermal coupler in his truck that he could use. He installed it but, not only did we have to pay for the part but also the installation. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. He sent an email for me to call to discuss.Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. I highly recommend you stay away from any RHEEM water heater products. Both plumbers that came said that they are the worst to deal with.

On Oct. 3, 2011, I ordered a part for my 4 year old water heater. It was because my repairman said that Rheem will not send them to repairmen so they can repair it, and that I can only get one part replaced. If it goes bad again, I have to replace the water heater. Its not good. So, we contacted Rheem and ordered the part at approximately 2:00 pm. They said it would be shipped over night. It wasnt. I called them the next day. They said it was not going to get here until the next day. I thought that by buying a name brand water heater, it would be reliable. Unfortunately, that is not the case. Whatever happened to customer service? The people I talked to were just a call center, so they really didnt care.

The company recalled the unit. It started a fire in my house. They didn’t bother to ask if everyone was ok after the fire. They wanted to repair the damaged water heater. It was totaled. The fire department pulled out the electrical system to make sure the fire was out. I sprayed a whole can of fire extinguisher in my garage. Made a huge mess. Didn’t care. I called. They said they would find a technician. They didn’t. I had to find one. Finally after a lot of calling found one. Got amount authorization from them. I submitted my invoice twice instead of invoice and receipt, resubmitted with corrected info. Now they want my credit card bill to verify the receipt was real!!! They all need to be subjected to having on fire in their home. So they also won’t cover the extra $200 for the new water heater which I wouldn’t of had to get if the one they sold hadn’t started on fire. So please don’t ever buy anything from them. Put them out of business!

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

Purchased a Marathon 85 gallon Water Heater from Home Depot and had to wait three weeks for it to be shipped from the east coast of Georgia to Columbus Georgia. After receiving the tank, and getting it installed, the “Vacuum Relief Valve” malfunctioned, saturating my drywall (which I had to replace). Called Rheem and was initially told it would be 5 to 7 days for replacement parts. Having explained my situation, they overnighted the parts. 30 minutes after receiving the NEW PARTS I installed the new Vacuum Relief Valve, and wouldn’t you know it, it Malfunctioned once again all over my drywall. I called Rheem and was informed that I would have to pay out of pocket for an authorized rheem service technician to come out and fix the NEW water heater. So, I remove the hot water tank and returned it back to Home Depot. If you are in the Columbus Georgia area and in need of a large water heater, do not buy a Rheem 85 gallon Marathon hot water heater that is discounted in price. It will cost you more than you know. The Rheem Marathon 85 gallon Water Heater is a piece of Plastic JUNK.

I tried to leave a review on Home Depots website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting quality guidelines. Im starting to wonder how many other reviews arent showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.On two separate occasions we had purchases a Rheem short 40 gallon water heater when a standard water heater would not fit. Both times we made the long haul of getting the tank and just as we got them out of the box we found big dents on both heaters. They had to be returned because while it was only the shell that was damaged, we had concerns about the condition of the glass liner.

Water heater heating element went out after six months. Rheem service department had no interest in helping or paying for repair after I had it fixed. They were rude, unresponsive, and unproductive. I will never use their products again.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check whats wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? Im no electrician, Im not taking apart a water heater and fixing this junk! Im done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!

Purchased at Home Depot in 2017 a 40 gallon Rheem Water Heater, paid for installation from handyman. All was well for about a year when the gas assembly unit went out about a year after initial installation. Forward to February 8, 2020 and the water heater quit again. The first time it quit Rheem had a local installer replace the Gas Control Unit part. This time they just sent the part. I installed it last night and nothing. I can ignite the pilot, but it wont stay lit. I called Rheem again and the gentleman said it sounds like the pilot assembly. So now I have to wait for that part to show up... And I have to install the part. I am so over this company and their failed water heater. Shame on Rheem for not standing by their product and doing the right thing. Shame on them for making a grandma install their failed parts. Shame on Rheem.

I bought a Rheem water heater 3 weeks ago. Installation went well. But then the pilot light went out the next morning. I restarted it right away. After 1-3 days it keeps going out. It never stays lit. I called Rheem - they told me that they would replace it or fix it. They told me to get a plumber to come out. The plumber called up Rheem and told them that everything was hooked up properly but it is not working correctly - that it needs to be replaced. They told them that there was a tiny leak in the water that they tighten and fixed instantly but it had nothing to do with the problem. Rheem told them that it is not covered now because there was a water leak. I cant even begin to tell you how small this leak was. It was nothing. Rheem was just looking for any excuse not to replace it. They are such a joke.I would never buy another Rheem - I would never recommend one. My plumber kept telling them that the water had nothing to do with why this is not working. But they didnt care. They told me to go buy another one. Horrible customer service. Horrible product. Stay away from Rheem. Even my plumber told me that I should have read more reviews - most of their repairs are for Rheem.

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I cant seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution. In the meantime our family continues to be without hot water several day a week, as paying to have the entire water heater replaced is out of our budget at the time. Considering we spent around $2,500 for it(including installation) 2 years ago, it is quite a disappointment that the company will not even recommend someone for repairs.

While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.

Ok out of all the reviews Ive read heres one that you should all read if youre going to buy a Rheem. I replaced a GE for the Rheem and in less than a year I had 6 instances where I had no hot water and each time was when it rained. Now I had my handyman install it (who wouldnt right). Wrong... Had Rheem plumbing contractor come out who told me unit was flooded because the housing unit was not secured right allowing water into the housing unit which collected in the water heater... My warranty that expired on 2028 was now null and void one year into ownership. I strong urge everyone to not buy Rheem. The fine print is where they get you where it hurts. I had to pay $250 to get it working again but if it goes out again Im screwed with no warranty. BUYER BEWARE OF THIS COMPANY... I will be filing a complaint with Rheem and Better Business and Consumer Affairs. WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN EVER!!!

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

Had a plumber install a Rheem 40 gallon propane water heater installed in December 2018. In September 2019 the unit quit working. After several hours on hold and some troubleshooting identified that the internal combustion shut off device had failed. Had a plumber out who confirmed issue and was perplexed with an unusually high amount of soot in the water heater. I explained there was a fire below the burner, which seemed very odd. Once the new part came in we replaced it and it lasted for less than 15 minutes. I then had a second plumber out who checked gas pressure, venting and that everything was installed according to code. We discussed the issue and that Rheem no longer makes good products. We both contact Rheem and explained all the trouble shooting we had done. After an hour on the phone with multiple contacts they finally agreed to send a new burner and internal combustion shut off device.After more than a week of cold showers for this family of six we finally got the parts. New parts were installed and it seemed to work great until today December 1 2019 when the internal combustion shut off device failed again. Been on hold for 45 minutes waiting for customer service. Keep in mind that there has been no change to the venting or the gas pressure. Save yourself some headaches and buy a different brand.

I have a Rheem Water Heater and a valve went out. The service tech had to order a replacement part. After talking to the people from Rheem about my shipping information, I was told it would take 2-3 days to get the part. Okay fine. Then I get the FedEx notification and it is a week till the estimated delivery date. What happen to 2-3 days? I called the help number and come to find out that I could have overnight the stupid part for a small fee and had hot water in a couple of days instead of over a week, but the guy processing the order the first time failed to mention that option to me. Needless to say the part is now overnight but since it was a Friday afternoon it wont go out till Monday so when the thing finally comes in and can be installed it will be 5 days since the service tech got out there to begin with to get the hot water heater running. Seriously what are these people thinking, you as a homeowner dont want hot water in winter for more than a week.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but dont. My serial number is MO41516904.

Water heater died two days before Thanksgiving. Knowing I had guests coming for Thanksgiving dinner, I bought a Rheem gas-fired water heater at Home Depot. Installed it (which took me quite a while as I am not a professional plumber). Pilot would not light. Called technical support. They told me they were over-nighting the required part to me to arrive the following day and that a local plumber would call me to schedule installation. Guy never called. Second call: Was told someone would be calling me within another hour. Third call: Rheem then told me they personally called another plumber in their service network who would call me within minutes. No call. I called the plumber. He told me he could not schedule install until he knows I have the part. Fourth call: Rheem told me they could not confirm the part had, in fact shipped until the following morning.Fifth call: After a long time on hold they told me it had not shipped yet. Now advised it would arrive the day after Thanksgiving. I asked where I could buy the part locally (at my own expense). Tech support told me they dont have that info. I argued they MUST at least know who their wholesale distributor is in Maryland so I could locate the part and advise their local plumber that the part is available or pick it up and have it available at my home for him to install. Rheem tech support guy just kept repeating they dont have that info. I asked him to do me the favor of calling their parts division to find out. Told me they dont have the info necessary to make that call within their own company.I elevated the matter to a supervisor. He just kept repeating they are the tech support department and dont have the info necessary to contact the parts division. No rationale. Just kept repeating, We are just tech support. We dont have that information over and over again as if purposely trying to irritate me. I asked to elevate it one level higher - just to find out who is the local parts distributor. Was left on hold for 35 minutes before I hung up. The call wasted more than an hour.Calls the prior day amounted to nearly two hours. Then I called 8 plumbers and 6 supply companies around the state. Was told by several of them that no company stocks Rheem water heater parts. It became clear why Rheem tech support refused to provide the name of any wholesaler or retailer of parts in Maryland and simply kept repeating, We are just tech support. We dont have that information. There are no parts wholesalers nor dealers who carry Rheem water heater parts - at least in Maryland and Virginia. Im hoping the part will arrive the Friday after Thanksgiving and that it can be installed the same day. Otherwise, we will have gone an entire week without hot water due to a defective new water heater and desperately horrible customer service.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

Read the reviews, then run as fast as you can to find another supplier. At 15 years old, my old water heater was running fine, but I decided it was time to replace it before it died. I contracted for a Rheem Power Vent unit (a requirement in my situation), which made it quite expensive at $1,300 with installation. It lasted 30 months, and died with what turns out to be a common problem with the valve. The installing contractor sent the repair over to a Rheem specified service organization, who was not very responsive. It took me a day to get a call back, and they totally blew off a 3PM to 7PM arrival window scheduled for the next day, and called 8AM the following day (3 days) acting dumb, and said can we come now? They found the failing valve, but only after I stopped him from leaving, when it started up (as it always does), and the repair guy says see, its working. Sure, just wait 5 minutes for it to start ignition failure recycling every 2 minutes. Finally he saw that, went and got the part, and fixed it. I just got the bill. 3 hours at $125 (should be one hour) and $356 for the Smart Valve. Sure its smart for Rheem and the repair guy. Me, Ive just spent over 1/2 the cost of a new unit, to fix one that is only 30 months old. Where is the warranty?

Model # 22VR40FN - Water heater needed repair after just a few years of service. Had to pay $235.00 for a tech to repair. Rheem makes you jump through hoops just to try to get a $45.00 parts reimbursement covered by their warranty. Almost 40 minutes on phone, repair invoice from plumber marked paid with our check number on it sent previously but I guess, not enough (insulting), image of both sides of our cancelled check needed as additional proof of repair. So that means more time wasted - special trip to bank to get cancelled check copy. Will never buy a Rheem product again. Never a problem other than age with the other water heaters Ive owned in my lifetime. Generally speaking, theyve all lasted 12-15 years without repair or failure.

Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!

Bought new water heater Tuesday, got the 9 year warranty. Guess what, new water heater doesnt work. Friday called toll free number see if warranty would cover parts that need to be replaced and work. Rheem calls back to inform us that we live too far away from a tech to send one. That we would have to call the plumber ourselves and pay for all work. We then send the invoice to Rheem and they decide if they will reimburse us for it, but only up to $125.

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don’t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper its printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

Rheem Marathon water heaters come with a lifetime warranty. A licensed plumber installed this water heater just under a year ago. The heater began making loud noises, like a metal object was hitting another piece of metal. I called the same plumber back to check on the noise. He examined the heater thoroughly and found nothing that would have caused this problem to arise. He asked me to call Rheem Customer Service to see if they could explain and offer a solution to the noise. (The noise has no relation to water use, time of day, or any other variable I could think of). My first call was answered by Lori, who asked for my serial number, then told me to adjust the flue baffle and that would eliminate the noise. She was in a hurry to get off the call. The electric Marathon has no baffle. My second call was answered by Valerie, who also took my serial number. I specifically told her the heater was electric. She then told me to take off the two covers on the front, determine which light was on when the noise occurred, then call her back with the information. I took off the covers to find that there are no lights. She was also interested in ending the call. My third call was answered by Nick, who apologized for the other two agents of Rheem, which he could see from the record of calls I had made previously. He suggested draining the tank to see if that would eliminate the noise. I asked the plumber about this and he stated that there would be no need to drain the tank given its age. So I am left with either calling Rheem yet again for what appears to be sketchy advise or learning to live with the noise.Rheems Customer Service seems to be time on the phone driven: when you get a trouble call, give some kind of answer and get off the phone as soon as possible. Not a good system to encourage customers to buy any Rheem product in the future. Their responses to my problem seem to treat the Lifetime Warranty as a mere piece of paper used as a sales aid only. Beware of Rheem products!

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I bought my Rheem water heater 2 years ago. Recently, the pilot light has been going out. As a single gal, who is not very handy, I thought I was making a great purchase given the product came with a 6 year warranty. Much to my dismay, I found out that the warranty is only a parts warranty! Now I have to wait a few days to receive the parts in the mail and figure out how to install them myself... And, once again, be without the ability to take a hot shower in the meantime! I had my previous water heater for nearly 20 years, without a problem and this one defaults after just 2!

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater. I went online and found other complaints of Home Depot Rheem 40-gallon H2O heater. I always thought Rheem was a good brand. I read Home Depot is purchasing low quality Rheem H2O heaters. I could not take another chance of getting Rheemed by Rheem as other angry Home Depot consumers of Rheem H2O heaters describe their frustration. So I incurred a 2nd H2O heater expense & installation with Reliance for emergency service. Although, the tenant and I were pleased to finally have hot water within the hour! I feel as others that this is totally unacceptable to sell bad products! I was unable to send pics of receipts due to my malfunctioning VZ cellphone!

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

Purchased a Rheems Platinum hot water heater. A little after a year a leak developed and burnt out the control board. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. I asked if they could expedite it. Again I was put on hold until the shipping department picked up. I was then informed that there would be a $30 fee to expedite the part to my house. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheems poor manufacturing. I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. Looks like cold family showers for a while! Totally unfair and lengthy resolution.

I had a Rheem Prestige heater installed in my house when it was being constructed, and desire what temperature I set it to. This heater cant even keep up on a mildly cool day. My thermostat is set at 65 and the room is about 54 and the unit isnt even trying to warm the house. Just junk, and I wish everyone could read about Rheem just to avoid trash like this and send this company where it belongs, into bankruptcy.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.I have a family of 6 and need hot water so I had to get a new unit a.s.a.p. It cost $2000 all in. I am livid that such a huge company cant back up their products. When they realize you have had issues with their product the first thing you hope to hear from them is Sorry youre having trouble with our products, Sir. Lets take a look at how we can fix this situation not We already gave you a new one. I thought you should get at least 10 years from a heater? Not impressed Rheem! You should be ashamed! Profit over people!