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After 5 years of great service our water heater started acting up. The plumber says 15 days until they can come out to fix, A. O. Smith stood behind the warranty and sent the much needed parts next day. I mean the very next day at no cost not even for shipping. I've never dealt with a warranty issue this easily. Simple install, Great company, great customer service. I look forward to many more years using their products.S. of Anza, CA
consumeraffairs.com
I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.Latonia of Burleson, TX
consumeraffairs.com
Here is my TERRIBLE experience: After only eight months it started to fail intermittently. Within weeks, it failed completely. I pay someone to come out and look. We get a part from Whirlpool. Pay extra to express ship it. 2 days later, pay to have it installed. Still doesn't work. Express ship another part. 2 days later, pay again to have it installed. STILL doesn't work. Express ship ANOTHER part. 3 days later - it STILL DOESN'T WORK!!!!! Then they closed - wait another day. Now they authorize a complete replacement. Wait till Monday to PAY to have this one uninstalled. Haul it upstairs, into my car, back to Lowe's, so I can get a new one. Haul it home. Pay AGAIN to have it installed.I was without hot water for 10 days and paid about 4 time the cost of the heater in labor to get through this MESS. I talked with Customer Service to get some help with how terribly unfair this was. "Warranty Only Covers parts" - should have bought the extra warranty... Silly me - I thought Whirlpool was a reputable and reliable brand. Boy was I WRONG!!! DO NOT PAY EXTRA FOR THE NAME - NOT WORTH IT!!!!!! I also don't recommend paying extra for the "Energy Efficient". It's added electronics that just give it more to go wrong. Plain and simple is the lesson for the day!!! And after the hours of frustration with their customer service - I'll NEVER buy another Whirlpool product as long as I live!!!D of Streetboro, OH
consumeraffairs.com
I purchased Whirlpool electric hot water tank in May 2011 (model no. EEZ80HD055V). The water tank was working fine for four months. It does not work anymore. I tried to get a hold of Whirlpool customer service. But I couldn’t get a hold of customer service at 877-817-6750. It is motel business without hot water. We could not open the business. We tried the best we could, but there is no contact or support from Lowe's or Whirlpool. We have no other choice other than replace the hot water tank. We tried to find the right phone number to explain the situation to Whirlpool customer service rep.Jinny of Pasco, WA
consumeraffairs.com
The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.Larry of Wasco, CA
consumeraffairs.com
Bought a propane hot water heater and 2 years after buying it pilot wouldn't light. Had to buy a conversion kit because they didn't make the part anymore. Now had to buy a gas valve and it didn't work so went to Locke's and bought a new water heater and now they won't refund my money for the part $300.00 with shipping. They said they could only replace it. Well I don't need it now because I bought a better product. Whirlpool is junk and you have to buy the parts from them and RIP you off. Way to take care of your customers Whirlpool. Buy something else with your money.C. of Elmore City, OK
consumeraffairs.com
We purchased a 50 gallon water heater that claimed to come with a 6-year warranty on parts. It's been a little over two years that we owned the product, and we noticed rust on the bottom. We checked to make sure if water or even moisture is visible from the outside - nothing. The problem is obviously coming from the inside. Since we have warranty, we called them and got nowhere! We were told that it is just cosmetic. They refused to send out a technician to take a look at it. We even emailed them pictures (see pictures) and still nothing, no service. Their warranty is a joke. We will never by any Whirlpool product ever again. Don't believe the sticker that claims you are covered for a certain amount of time. When it comes down to it, they will not do anything for you.Judith of Cape Coral, FL
consumeraffairs.com
My gas hot water heater failed. The pilot went out and could not be relit. The Whirlpool water heater has a 12 year warranty and we are in year 5. Sears said they could not send anyone to repair it because there was no service in our area. We live 30 minutes from Dallas/Ft. Worth, Texas. They offered to replace it even though I had a plumber on standby, ready to replace it. They said they could not let me do that if they had one in stock. After waiting a week for the delivery, they called at 4:45 pm to claim that the delivery truck would not start. They would not put it on another truck or help in any way. Then they said it would be another week before they could deliver it. All this time we are going without hot water, trying to cook, clean, take baths, do laundry etc. They had no sympathy and refused to provide compensation so I could proceed with installing a new water heater. I could have done this if I knew a check was in the mail but they refused to allow me to do this. This happened to me at another big box store years ago and they sent a check immediately. The customer support in the hot water heater dept at Sears was terrible. If they can't send someone to repair and they can't provide a replacement within a few days, it is only reasonable to offer payment so that the customer and move forward with repairs. I will never buy another appliance from Sears after this nightmare. On December 4th I'm supposed to get the delayed hot water heater but if the truck doesn't start, who knows how long I will have to wait. I am reasonable and flexible but lack of hot water is something a customer should not have to wait two weeks to get resolved.Charlotte of Sanger, TX
consumeraffairs.com
Right out of the box, our brand new Bosch tankless water heater (2700 NG model) did not work. Our plumber called their customer service. The person he spoke with, and subsequently my husband spoke to as well, was extremely rude. He told us that we would have to order a new one (it would take four days to deliver) and that we would have to pay the plumber to reinstall the new one as well as pay for shipping on the new unit. Who has that type of customer service? It was brand new and just out of the box and it is defective. The hardware store where we purchased it told us it was an issue that we had to take up with Bosch. Talk about being between a rock and a hard place! After hours on the phone with both Bosch and the hardware store, Bosch agreed to send us a new tankless heater and the hardware store agreed to pick up the overnight shipping cost. We are still out the cost of having the new tank installed. I would never purchase anything that bears the Bosch name on it. And yes, I did my research about tankless water heaters. This will be the first of many websites that I will tell the world about the poor customer service by Bosch. Do yourself a favor and purchase any other tankless besides Bosch!Kreisl of Voorhees, NJ
consumeraffairs.com
I have had my water heater for 5 years and the repair is going to be close to $300.00! Whirlpool offered to send me the part and if I want hot water tomorrow I can pay $30.00 for shipping! $10.00 for standard ground! My other water heater was builder grade and lasted 12 years! Go figure.Teresa of Clarkston, MI
consumeraffairs.com
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