Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, itll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021. I told them since they screwed us and didnt place our order the first time they should come install this for us anyways and they said THEY CANT. Its now the next day, I havent gotten an email that the part has shipped and theres no tracking number. I call once again and they said yup, it hasnt shipped yet and left me hanging. WE ARE GOING ON ONE WEEK OF NO HOT WATER. Im doing you a favor, do not buy Rheem! Theyre so useless and unhelpful and dont care.

I replaced my 15 yr old HVAC unit with a Rheem about 3 years ago. Since then, Ive had the fan unit outside replaced in yr 2 as it was unbalanced. Not from misuse and not from damage. That leaves quality. Now in yr 3 I have a blower unit that is acting up and goes into alarm so frequently well turn the system off at night as there is no way to suppress the alarm. The tech said that the control unit in the motor senses hesitation in the motor and throws the alarm. When the blower doesnt start a second alarm is thrown for the main limit switch. A061F and T022F are the codes shown on the EcoNet t-stat display. The system is still under warranty but Ill end up paying over $300 in labor to replace another major component due to another quality issue. My old system wore out but never had issues like this. I would advise anyone NOT to buy a Rheem. Hope their QA people read this.

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

I bought a Rheem 50 gal. residential gas hot water heater. Installed it myself, because its not difficult. Lit the pilot and gave it ample time to heat. Got a shower that evening and the water temp. alternated from warm to cool and continued to cycle that way throughout the entire shower. Couldnt get any help from Home Depot. Most reps there dont know their ** from a hole in the ground. Looked online and found some broke-** plumbers asking for donations to solve problems. What I did is what most should do, but dont because they dont have the time or cash. This is precisely how a company like this survives. There is not enough coverage on what a piece of ** product these ** put out. Just another sell out company that has junk put together by those from the land of dirty **. Had a plumber buddy suggest Rinnai. So I drained the Rheem and took it back. Put a Rinnai in and lived happily ever after. Because Im from back east and dont mind speaking out. Every time Im in Home Depot, supply yard, hardware store, etc.. Ill check the plumbing supply aisle, and have thus far talked 3 people out of buying Rheem products. Feel like getting Rheemed Id say. That doesnt hurt their profit, but if people keep it up and bad mouth them every chance they get, especially us contractors, eventually they may build a better product or at least hire a few professionals to help. Either way, Im from the old school and its too late, will never buy anything this company puts out and have steered other contractors to this site, so they can see for themselves the amount of dissatisfaction. Thank you Consumer Affairs and all those who took the time to help talk me out of buying Rheem.

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

I have bought two Rheem tankless water heaters in the last three years. The first was undersized and quit working. I get that. The second was the Professional RTEX-27 series which is classified as a whole house water heater. Had for 11 months and it also quit working. 743.00 dollars for a 10 month water heater, never again.

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

Your company sucks and take advantage of their customers. You guys sold me a faulty unit. I followed your directions to a T. After months and months of back and forth emails I finally called today. Spoke to 4 people and the last person I spoke to was so rude and refused to let me speak to a manager. Im out $1500 for a water heater that last 3 months. This is complete ** and not sure how you guys still have a company. I will do everything in my power to make sure everyone knows my issues. And after looking into it Im not the only one with this issue. You guys should be ashamed to have such a ** company. And to take advantage of people in times like this. 100% the worst company I have ever dealt with. And to not be able to speak to a manager and I even let them know I have numerous emails since February 2021 regarding this issue. I have all my documents of all conversations. So this will be taken to the next step.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.But if you go for Navien NPE series you will need just the recirculation loop. That brand have the buffer tank inside the unit. And you have a app to change the temperature of the water from anywhere is your house. If I knew that I would go for that one and the price is less than Rheem and better guarantee. Do not trust any sale rep who come to your home. DO YOUR RESEARCH BEFORE YOU GO FOR ANY TANKLESS WATER TANK. AND KNOW YOUR HOUSE PLUMBING.

I have a small apartment building that was serviced by a 40 gal water heater for over 10 years without one problem. In the last 2 years I bought a 40 gal Rheem water heater and it failed. I was told it was too small, so I purchased a 50 gal Rheem water heater which failed in 6 months. They sent me parts and it failed 2 additional times. Each time requiring a whole new boiler, valve, and thermostat assembly. My question is how did one 40 gal last 10 years and I can’t get 3 years out of a water heater with new technology and a larger capacity? My calls to Rheem were in excess of 30 minute wait times and 20 + callers ahead of me. Another bad sign!

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.Rheem confirmed that the unit was still covered under warranty. However, the warranty terms and the procedure for replacement are unconscionable to the point where it would be more cost-effective to replace the unit at your own expense. So, we have a non-durable good and a difficulty to enforce warranty. Both of these conditions are illustrative of failure (and indicative of our national culture, which encourages corporate theft through planned obsolensce).I have sent a certified letter to Rheem on these issues and concerns. Lets see if the company will stand by its products. The reviews on this site and others dont give me much hope in this regard.

Bought a brand new Rheem 3.5 ton ac system last year to replace a 15 yr old Goodman and have regretted it since. The system is only 8 months old and I have already had to replace the entire a-frame coils due to manuf defect/design failure, like many of the other people are complaining about. Also had to replace the blower motor and control board just to keep my home cool! Now, as I write this, the condenser fan motor sounds like it went or will go this soon and will most likely need to also be replaced. I think the only thing left I havent replaced is the condenser itself. I would be surprised if Rheem are not bankrupt next year. Ill NEVER buy anything made by Rheem or Ruud. They have no quality control and contractors are dumping them from all the black eyes they are now getting because of Rheems bad failing products.

I purchase 3 Ruud A/C units for my new construction home off of great experience from my 25+ year old theme unit in my previous home. I currently have two 3 ton units and one 2 ton unit. Within 1 year my 2nd unit would not cool, service tech had to replace condenser coil.... Looked as if it was damaged from factory. That winter it would not run in heat pump mode, had to replace control board in condenser unit. Following year same unit would not cool again..... Evap coil bad, had to be replaced. The following spring the AH blower motor would not come on, new ECM module and motor replaced. Year 3, this same unit would not cool again and my 2 ton unit would not cool effectively. Both units had leaky evap coils that had to be replaced. Now as I write this the 2 floor unit is not running again, I suspect the ECM or blower motor. South Louisiana in summer is not fun with no AC. Summary: In less than 3 years Ive had 4 coils a control board, ECM and motor replaced in 3 units, all the while fighting tooth and nail with Ruud customer service that is of no help. Oh and by the way the 10 year condenser unit replacement warranty is only if the compressor goes out. Yes they will cover parts under warranty but not labor or refrigerant. I have over $1,600 in repair bills on what was supposed to be high-end units. DO NOT buy Ruud.

Had an entire new RHEEM 18 Seer HVAC System installed in late November, 2011. It has never worked properly. In particular the AC has been problematic from day one. Last year the diagnosis was a leaky coil that has not been replaced, to date, because the distributor did not honor the warranty and then could not locate a replacement part. Finally a replacement COIL was manufactured. Now the fan and motor needs to be replaced and I have to wait for the part. I have spent hundreds of dollars and countless hours trying to have working AC for over 6 years. In addition, I cannot get anybody at RHEEM HQ to take responsibility. DO NOT PURCHASE RHEEM EQUIPMENT, its unreliable and the company does not even stock replacement parts! What a rip off.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

I recently had a new Rheem air conditioner/heat pump installed. The Rheem service partner, Blanton & Sons, did not disclose that the Rheem unit they recommended does not qualify for the federal energy tax credits from the Inflation Reduction Act. Further, the contractor indicated Rheem does not have equipment that meets the SEER2 rating requirements for the tax credit. BUYER BEWARE! The tax credit for a split unit is $2,000, so be sure you get equipment that qualifies for this credit. Don’t trust Rheem or their service partner to disclose their noncompliance before you agree to install a unit. Consider other manufacturers.

Rheem Performance natural gas hot water heater installed June, 2020. May, 2021 water temperature swinging 90 - 140 degrees intermittently. July, 2021 called installer, he had me call Rheem. August, 2021, Rheem sent me the controller/gas valve device. Had my installer swap the controller, paid $150. The new controller was dead, did not work! Installer put old controller in so I would at least have hot water. Called Rheem again, they said to remove and bring back to Home Depot. Even though the problem started in less than a year they will not cover installation. So now I have to pay. Going to file with small claims court now. One more thing, plan on spending hours on hold to get to their customer support. Stay away from Rheem hot water heaters.... junk.

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didnt leak for a whole hour, needless to say Im severely frustrated.

Purchased a Rheems Platinum hot water heater. A little after a year a leak developed and burnt out the control board. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. I asked if they could expedite it. Again I was put on hold until the shipping department picked up. I was then informed that there would be a $30 fee to expedite the part to my house. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheems poor manufacturing. I have a family of 5 without hot water and who knows when the part will arrive and when they can schedule a repair person to install the parts. I pleaded, with no avail, with them to just replace the hot water heater since there was no positive indication of where the leak is occurring. Looks like cold family showers for a while! Totally unfair and lengthy resolution.

I probably need to replace the Rheem water heater installed in new house in 1974. Its still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

We built a new house in 2013. Our Rheem 50 gallon water heater is only 8 years old but of course, this happens right after the warranty is expired. We finished our basement about a year ago. Thanks to this water heater failing, we now have to replace not just the water heater, but all of our beautiful new hardwood flooring, the carpet in the bedroom and some of the drywall. Original water heater = $1,000. New water heater = $1,000. Homeowners insurance deductible = $1,000. Time off from work to remove everything from the basement to pull up the flooring = $840. Total cost of owning this thing = $3,840. Steer clear, folks.

We bought a Rheem water heater from Home Depot, it kept leaking. I called Home Depot. They told us to replace the valve, so we did, still leaking. Called to see what we should do. Told us to buy an expansion tank. If that didnt do it to return it. Returned it for a new one and guess what. It leaked too!!! I have never been so frustrated with a product. Even the guy that installed it for us mad. I hope they will let us return this one.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will latch up and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover. After 2015, this easy fix no longer works: now the compressor unit needs to have the cover removed such that the technician can do a hard-reset of the microcontroller boards by pressing circuit board switches to clear the (saved and displayed) error codes. Two weeks ago the A/C would not come on but error code 21 was showing, and this was traced to a Freon leak in the ADP-manufactured evaporator coil. This is a known problem with Rheem A/C units having the original copper coil; my local A/C contractor, Alaskan Home Services, had to change out three (3) such coils... including mine on the same day. The new ADP coil appears to have the same model number as the old (copper) coil, but it has aluminum tubing rather than copper. Checking online, it appears that evap coil failure in Rheem units is a widespread problem; there is even an attempt at a class-action lawsuit on this issue.Now yet another new problem has surfaced with the furnace / air handler unit: gas burner comes on, but the duct fan does not, resulting in an error code 46 on the controller board for the air handler... and the burner shuts off. And this came after the evaporator coil repair. I am really upset that this high-cost system is so unreliable... especially since it was bought with reliability in mind. Additional issue: Alaskan now charges me a diagnostic fee for coming out... although my old paperwork on the extended PMA (preventative maintenance agreement) was supposed to be all-inclusive contract, with no trip or travel time charges. Review of the PMA paperwork shows diagnostic fee ABSENT as a topic.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light wont stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I dont have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumbers grade water heater. Im thankful for this site because Ill be having central air installed this summer and it will not be a RHEEM product!

Purchased NEW unit through a marketing company on Ebay. Verified with Rheem the Serial number had never been registered. Installed unit and just in five years the heat exchanger has failed within the parameters of the 12 year warranty. I have gone back and forth with this company and realized they do not stand behind their products over technicalities.They call the business that sold me the tank and the Stainless vent kit a third party vendor that is pure manure! I have the receipt the vendor wants to help and the Rheem company said they are out of the picture! Its between me and the vendor! I smell manure again! Any store selling manufacturers products are not liable for the warranty...the manufacturer is once you produce a legit receipt. Conclusion: RHEEM HAS NO ETHICS, INTEGRITY AND ANY CUSTOMER ORIENTATION! Learn from my experience>>> why would you buy their product after reading this review! I have emails of this short version of a review I am posting>>> Learn from others misfortune & experience

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

Our tankless water heater failed within the extended warranty time, no problem, we will just contact Rheem customer service and get them to send a new one. Paid $80 in shipping, installed the water heater, errors out with an ambiguous error code 13 while using water at a normal flow rate. Dozens of calls to Rheem customer service, they tell us we need to have gas guy come out and check our gas service. We have to pay $200 for that check of the service, and it turns out the service is fine. Call Rheem about their defective unit and advise gas is fine, they start their claim for sending another replacement unit, another $80 for shipping.We have not had hot water now for weeks and will be waiting for another week and a half for a new one to be installed. I started looking into the company to find out that, they have a TON of defective units out there and unfairly expect the customer to shoulder the burden of proof, and costs associated with shipping, inspection, and installation. Will never buy or recommend Rheem to anyone, unless I really want to tick them off.

I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasnt in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesnt deal with Rheem anymore. Cant even special order. Parts can only be obtained from their authorized plumber and any regular plumber wont touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Dont buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

Purchased new unit R410A and within 1 year it had a leak and every 8 months to a year there is another leak or a bigger leak. This has cost me a fortune already for the new a/c and every single visit. I live in Florida and 3 times this week it has been fixed and leaked again. Each visit is several hundred dollars with the gas that gets pumped. Serial # 7692N160901536.

We installed a new Rheem Heat Pump rheem heat pump 13PJA18A01 in June of 2011 in a high end condo. From the very start we had problems with the A/C not working. The contractor came back about 6 times trying to resolve the issue, adding more freon, etc. Then he stopped taking my calls. I was forced to hire a new HVAC person and they found a leak in the heat pump coils and believed it came that way from the factory. I contacted Rheem by email and phone and they said that would never happen that my HVAC installer must of damaged the unit so will not pay for the repair $330 or the very high electric bill.Next a heat relay in the air handler went out, then the heat expansion valve, then the coils need replaced in the air handler. My contractor told me the coils was something he was not surprised about because that was a known factory defect and he has replaced every coil in every unit he has installed...they fail with in 2-3 years. I called Rheem and asked at what point is this unit considered a lemon, but they just blamed it on my original installer. Besides all the repair bills, the electric bills have been outrageous. I have already reimbursed my tenants $1200 for high bills due to the heat pump not working properly. I have also paid about $500 extra in electric before the condo became a rental. Last week, I just got a call from my tenant that his last electric bill was $560.The condo is 1190 sq ft in Louisville Ky. I have a 100 year old house with old windows and a 25 year old gas furnace and 4 dogs that go in and out all day. My house is 3700 sq ft and my bill in comparison was $485. Of course I called the HVAC people, and this time could find nothing wrong. They suggested that I might be better off replacing the unit since it seems to be a lemon. It is only 3.5 years old and every time I get it repaired I am hopeful that it will work. I have no more hope.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

Rheem gas furnaces offer a broad range, from the budget Classic Series to the higher-end Prestige Series. Rheem's gas furnaces are highly regarded and reliable with a range that spans most needs and budgets.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.

I replaced an old 80 gal propane standard type hot water tank with this outdoor tankless water heater this past summer. Overall it has worked as stated except it now takes about twice as long for the terminal faucet water to get hot. Though annoying, not overly serious. The prompt for this review was this morning when the hot water stopped mid-shower. I live in the Pacific NW, far more mild that much of the country and well within the working geography indicated by Rheem. Last night was cold (for us) dipping into the lower 20s. This resulted in a freezing of the condensation tube preventing it from draining causing the system to shut down with an error 29 (blocked condensation drain tube). This tube vents directly out from the bottom of the unit. I had to go out into the cold to investigate and found an icicle hanging from the drain which I removed then put a heat lamp beside and below to warm up the bottom of the unit. When it melted a rush of water came flowing out and the unit was able to be reset and return to normal function. I called Rheem tech support and the only suggestion was to insulate the end of the condensation drain tube. I dont see how this is going to help; the water will still freeze as it drips down to the bottom of the tube. I suppose my only recourse will to keep a heat lamp on the bottom of the unit on nights that it drops into the 20s! It seems to me that if this unit was designed to be installed outdoors in areas where it goes below freezing and that condensation tube has to stay free-flowing they would have figured out a way to keep this from occurring with a small heating coil or something.

Installed this water heater on 11-23-19. Had two leaks right away. One from the cold water nipple and one from the pressure relief valve. I fixed them, now water temp is 98 degrees. Called the warranty department and there are no techs to service this water heater in central PA. Told me to call a licensed plumber to fix it and they will pay for the repairs. I called several plumbers and finally found one to come out before the holiday. He will not deal with the warranty company so I have to pay the bill and then submit that to Rheem. They then told me it would be 4-8 weeks before I was reimbursed. The representative was rude. When I told him I would never buy another product from this company he simply said, Okay, bye and hung up on me. They do not deserve any stars.

Rheem 80,000 BTU heat pump - I purchased a complete HVAC package two years ago through an installer in my area (Loveland, Ohio). The product is a high efficiency Rheem. Almost immediately and continuing today, the heat pump shuts down because of condensation working its way into a vacuum line that monitors the gas valve. I have been told that this problem is particular to Rheem (and they are aware), but have not corrected the problem. I tried submitting my problem and complaint to Rheem on their website but when I press the submit button, nothing. The comments go nowhere. I have turned the gas valve a 180 degrees on its bracket so the tube has a slight back flow. Im hoping this helps eliminate the problem. I will never purchase another Rheem product again.

I had to replace the Rheem hot water heater in my grandmas house 3 times in 2year. This time the heater has a recall on a part that rheem cant even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an Oh well attitude. I hope this review save people time and especially money. I wish I had read the reviews.

So every time I have to reignite my water heater I add something to this comment. This is the 2nd water heater in 4 years, they replace the first one because it was fully covered. The new 2nd one lasted about a year and a half and started to have problems. I have received 1 head and sensor replacement due to 9 blinks. Paid to have some one professionally repair it. Now I am still out of hot water in December. Customer service is great but you have to wait on the line for 45 minutes. Just proves how much issues they are having with their products. They are sending another head replacement and sensory in case the first one they sent was a dud. Going to waste more money to have it install. Find another brand of water heater, Rheem seems to be living on their past quality and makes crap now.

I bought a 40 gal Rheem SHORTY electric heater from Home Depot. Installed it and it tripped the breaker about 6 hours after I turned it on. I discovered that, on the lower element one wire was pushed onto the other contact during manufacture. I separated the two wires and everything was fine for about 2 weeks. Then I noticed the breaker tripped again, I reset it and about 3 min later I smelled electrical burning, we all know the smell. Opened the crawl space door to see the whole side of the heater engulfed in flames. Ran and got my kitchen extinguisher and dove under the house to get it put out. After literally 58 minutes waiting on hold, Rheems answer was they would refund my money on the heater.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

My hot water heater’s FVC broke after two weeks. They told me dust could set it off? Or unopened paint cans? Who doesn’t have that stuff in their basement? They then were supposed to send me a new part which took a week to get to me. Hot water heater broke on a Friday but they couldn’t send a part out to me until Monday. They tried to blame it on FedEx. But they managed to get me the return label to send back the defective part in two days. No apologies or anything. Stay away from this company!

I bought a new property in 2/2006, warranty for water heater is 6 years. I did not occupy the property until 7/2006. Rheem will not consider move-in date inreplacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasnt working and that it also froze up causing wet floors. We called our A/C company. The cost was 500.00 to come out on Monday 1/2 (a holiday). We were only there a few days and needed to get it fixed to prevent mold/mildew. They needed to put a dye in the system to see if there was a leak. Well there were multiple leaks. So for an addtl 586.00 for labor they would fix it. Their warranty is a joke! Rheem knows that their products are defective and they only last a short period. They should have to pay for the labor to fix their defective product. I wish we could bond together and go after them for a selling faulty products and hold them accountable for costs associated with their defects. This is the United States of America, we deserve more.

Last Spring 2016, I had a contractor install air conditioning in my 2 story house beach house. It was not possible to run ducts on the first floor so Fujitsu ductless was installed and works beautifully. Unfortunately, on the second floor I had central air conditioning installed and paid additional to upgrade to the Ruud brand. Big Mistake! The contractor had problems upon problems with the equipment. Because the equipment did not work, the compressor had to be installed twice and the coil/air handler needed to be installed three times. In summary, the contractor wasnt happy with all the time he spent and wasnt paid for and the installation wasnt finished until mid summer ruining my summer.

Last year in October Purchased a whole Rheem heating and AC unit installed by a local dealer Dynamic Air Haledon NJ. The board on the furnace blew out during the first Winter. Which was fixed and the AC unit kept freezing up all summer. The installer still has not been able to resolve the issue and have spent days and nights without air due to the condenser freezing up. Anyone else have this issue?

Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank. Was suppose to last forever. Tank started leaking so I called Rheem for warranty on the tank. Nothing but nothing is what I got... If you have a choice buy an expensive water heater. Leave this line out of the equation. The company WILL NOT HONOR THEIR WARRANTY.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesnt sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went. The AC worked for about 3 hours before it went bad -- froze up. He came over in the evening and looked at it, and said now it was the valve that he had gotten a service alert on. Although he put in some fluid as they described apparently it needs to be replaced again. That is under warranty BUT over $500 in labor and cant do it then. Will have to come back and do it. So $675 worth of work on a NEW air conditioner and 4 nights without AC in August in Florida. Had to move my pets out of the house with me for FOUR nights. Not good!!!

Long story short, back in 2010 I had the chance to have a brand spanking new Rheem oil burner installed for free to replace a very good, reliable and well-running oil burner, which was installed way back in 1979 as a new unit and never had a problem with it. Boy do I wish that I still had that unit, over this four-year old piece of junk. It might have been a little tired, as I was told, but so what, after 31 years - what do you expect - its normal wear and tear. From day one, upon the installation of this Rheem unit, it has been a problem with the smell of raw, unburned oil coming up through the heating vents. It doesnt happen all of the time, but it shouldnt be happening at all. It is nasty when this happens and you never know when it will strike again. I have contacted the clowns who installed this unit, of course they portray the three stooges 21st century style - they are totally clueless in Massachusetts. I wont even allow them into my house for a third time. I contacted the public assistance agency who was instrumental in my receiving this wonderful product. I have called them only six times in the last four years concerning this problem. I am told consistently by the same person, each time, that there is nothing that they can do about it. I have asked them if anyone else of the approximately 120 homes that have had these furnaces installed has had this problem with their unit. I am told no, that I am the only one. I suppose that this is possible, but a bit unlikely, I feel. Even though this agency takes the lowest bidder, I dont know who or what to believe, or not. I have only contacted Rheem four times in the last year and you never hear back. So now I am thinking BBB, possibly FTC, or some other applicable agency. Maybe sue Rheem, the installer, or the assistance agency. It is hard when you dont know what to do. I suppose that I could go to one of my elected officials, I am so sure that these underpaid $120,000.00 per year cronies are real interested in helping out with something like this. Thanks for reading this.

On 1/2/16 we purchased a Rheem Water heater and installed it. It never worked. After calling Rheem they told us they would overnight the new part. It took 2 days and then it was also bad. Now Ive been told I have to wait another 2 days to see if this new overnighted part will work. 7 days no hot water and no help for Rheem.

Very displeased with Rheem warranty experience. My water heater burned up and it was a part of a warranty claim. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. After I sent in the pictures I had talked to a lady in regards to getting the pictures. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. Which is really odd they would give me a new case number... they must have gave me a new case number since they didn’t want help out with a recalled product. The second case number I got the email that mentioned I am now getting a new part instead of getting a new electric water heater. I have yet to see this supposed part that was issued. There is no way anyone can go this long without a water heater... literally 1 1/2 months. I am truly disappointed with the customer service and time it is taking for this to get taken care of. I had to go out and buy a brand new water heater because I couldn’t wait that long for the part to come in and this was issued 4/28... I had to spend over $600 dollars on this new unit as well as a $250 labor charge for them to remove and replace the new unit. It is pretty sad because when I first sent the picture I was told that because it was burnt up badly that I should be getting an email in regards to an approval to go to Home Depot and find an equivalent one at no charge. But when I called since I didn’t receive the email on the approval to go to Home Depot to get an equivalent one. I called then a new case easy wrote up and they were supposed to send a part. I am very unhappy with the customer service since pretty much nothing has been done to get this fixed fast enough done. This went out 4/23... and it is now 6/15 and I still have not gotten any response back from Rheem. No one ever get Rheem product since they are not helpful at all. This needs to get straightened out because there is no help at all because I am out a lot of money to get this taken care of when Rheem should have taken care of a majority of the expense.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater wont stay lit again. Weve been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldnt even talk to a person? Guess so. Ive given up. I guess Im out of the $792 I spent because Im buying a different new water heater. I dont have $800 to waste. This will hurt my family. Rheem should be ashamed.

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

My Rheem HVAC is only three years old and the high pressure line to the sensor split causing all of the freon to leak out. I would say this was a very poor design not allowing any flex space in the high pressure line. Model # RH1T3617STANJA.

We had our Rheem water heater installed less than a month ago and we recently noticed an awful smell in our hot water. We are on a well and do not chlorinate our water. We do have an iron reduction filter and water softener and have never experienced a bad odor to our hot water. We had to call the plumber out to look at the water heater because of the odor being so bad and were told that we needed to replace the anode rod to eliminate the smell. The anode rod that came in the water heater was not intended for well water. We tried contacting Rheem to see if this could be processed through our warranty and we were told it was not a defect in the product. It may not be a defect, but this product was not advertised correctly. Nowhere does this product say For Chlorinated Water. I am very disappointed in this product and this manufacturer for not advertising their product in a way that allows a consumer on a well to make the best decision for their home. We had our previous water heater for over 15 years with no odor in our water. Customer Service told us we can replace the anode rod and will probably have to do it quite often, or we can completely remove it and the water heater will not last as long. He also said we could add a chlorination system to our water, but all the options he listed are at our cost. I will never purchase a Rheem water heater or any other product with their name on it ever again.

We purchased our first Rheem water heater on 11/21/2018. We have had nothing but problems ever since. From tools being taken from our home, to now the third water heater going bad plus on top of that being told that it would be two weeks till someone would be here to replace it! I have stage 4 Cancer that has spread to my bones making it long and difficult to get a shower among other things, can’t/ shouldn’t be without hot water!

I paid $5,200 cash by check for a new Rheem HVAC install to ARS RDU, NC on 9/23/14. The unit failed on 6/27/15. Was told not enough coolant was installed. The unit failed again nine days later on 7/6/15. Replaced the TXV valve. Now on 5/27/16, ten months later, the unit has failed again and is being worked on by ARS a third time after having the system under a service plan visit on 11/12/15. I have been told twice that sometimes you just get a bad machine like you do a bad car. Is that the best customer response that ARS and RHEEM can do? REALLY! Was my money bad and therefore I was given a bad HVAC? If my money was good, I should be given a good HVAC. I would like to know the best point of contact I can make to air my grievances and wanted to warn others about my experience.

3 month old heater fails, then you learn that there is no warranty service in your state. After paying nearly $300 for the warranty repair, and 8 weeks in still waiting for them to pay me back. Do not buy this product.

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.

Bought this new water heater in 2019. 10 months later per tech support the gas valve was bad, they shipped another one, we installed it in July 2020. Now August 2021 the same issue, looking at other options. The thermal coupler is new, the combustion shutoff is good. Vents are not blocked. My assumption is the new gas valve they sent was a rebuilt one or a faulty one.

My Rheem central a/c is 4 yrs old. Ive had an issue with a leak in the outside unit and now Ive had to replace the inside coil because of a leak. Ive been around Rheem for 40 yrs and they have been reliable in the past but not now. If this company is cutting corners to make more profit they are headed down a dead end road. If this inside coil goes out again I will not get it replaced by a Rheem product (which the part should be under warranty) which means I will in effect be buying an inside unit 3 times and outside unit twice. Im disgusted to the max and will not recommend Rheem to anyone nor will I use it again as well!!!! Rheem you have my email and you can contact me at will. DISGUSTED IN BUSH, LA.

I tried to leave a review on Home Depots website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting quality guidelines. Im starting to wonder how many other reviews arent showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.On two separate occasions we had purchases a Rheem short 40 gallon water heater when a standard water heater would not fit. Both times we made the long haul of getting the tank and just as we got them out of the box we found big dents on both heaters. They had to be returned because while it was only the shell that was damaged, we had concerns about the condition of the glass liner.

Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.

My Rheem heat pump is barely 2 years old and Ive had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. Thats how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! Im on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.In my opinion as a consumer, if they used faulty material, why do I have to pay for it to be replaced? I had good faith that this was a brand new, in working order, heat pump and ac unit. I read a lot of bad reviews on this manufacturer and am wondering why no one is doing anything about this? We spoke to someone from the company this morning and yes, they knew about the issues that myself and apparently, hundreds of other people, are having with this manufacturer.

I would not recommend ever buying a Rheem. Ive had the unit for 5 years and the coils went bad. I was told by my HVAC company that they have had this problem numerous times with this model. The part is covered under warranty, but the freon that lost because of this bad part was not covered. This freon would not have been lost if not for the bad part, but the warranty says its not covered. Therefore, it cost me over $600 for the repairs. As I read the reviews on this site, I see that others have the problem and the replacement coils have gone out in a year or so.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldnt go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you cant actually access anything or complete any kind of small repair. All over the box, the tank, and instruction manual it says that I cant return the unit to the store. I have to call their 1800 number and get assistance. This is where things get interesting. I called the number and explained what was wrong. The support person walks me through the same stuff thats written in the instruction manual. He comes to the conclusion that the unit is defective and tells me a work order will be created and within one day someone will call me. Of course a day passes and no one calls me. So I call Rheem and they tell me that a local company has the work order. Called the local company and they tell me that they dont have the part to fix the tank and they can’t come out until Rheem sends ME the part. I call Rheem, and of course they tell me that they wont send me the part and that the local company has to first come out and diagnose the problem. At this point I am angry and explain to them that it is the middle of winter, I have two small kids and just want hot water. I ask if I can return the tank to the store and they tell that they wont authorize a return until the unit gets diagnosed. I call the local company back and they tell me that Rheem is giving me the run around and that the part is probably on back order so it could be weeks before I get the problem solved. He tells me I would be better off dealing with the big box store. I called the big box store and explained the situation and they agreed to take the unit back as defective. The big box store and the local company apologized. Rheem were jerks. I hope the company goes bankrupt and all of their support people lose their jobs and have to go without hot water.

Purchased a Rheem 40 gallon water heater back in September 2020. Water heater stopped working November 2021, one month out of the year labor warranty, go figure. I’ve been waiting days for the new part, with no straight answer. If you want dependable equipment go with A.O. Smith for your water heater, and Trane for your heating and cooling. I have been an installer for over 10 years. And nothing but problems with all Rheem equipment, and replacement parts.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

Buying Rheem Seer 20 heat pump/ac unit is the worst investment of our lives. Three months after buying it quit and installer said it needed to replaced but under warranty. Waited 2 months and installed in December. Incredibly loud!!!! Sounds like a loud compressor running beside the house. If the outside temperature gets cold it is very inefficient warming the house. At -10C (14F) it couldnt keep the house warm and we had frozen pipes! Incredibly disappointed to have to live with this horrible investment. If I win the lottery this will be the first thing I replace.

I bought a Rheem Water Heater from Home Depot and had it installed on 2/9/17. Once it was done, I found leak. After talking to Rheems customer technical support rep, she admitted its a leak from the tank and asked me to return it to Home Depot to get a replacement. I had to spend more time and labor cost to uninstall the 1st one and then reinstall the 2nd one. After that, I have asked for a compensation.Rheems customer service team in April asked me to send proof of payment for services such as a copy of your cancelled check FRONT/BACK or a credit card statement. If paid by cash, please be sure to provide the phone number for technician/company so we can confirm payment with them, which I did through both regular mail and email. But so far I have not heard from them anything. When I called Rheems customer service #, they said they wont handle it. I have to contact their billing department. But they wont provide the contact phone #. I had to BBB to help me, but no result. Cant believe how bad their service is. So next time when you buy a water heater, be very careful!

The professional plumber installed a Rheem Professional water heater. Two years later it has failed and its bottom tank leaks. Turns out the thermostats were installed wrong at factory. Rheem claims I or someone else intentionally switched them. Seriously??? Warranty not being honored.

DO NOT PURCHASE A RHEEM WATER HEATER! If I could give them zero stars, I would. Our water heater started leaking 2 yrs after install (rusted out). The DAY we were getting a new one, the front panel burst into flames, resulting in a call to 911. Thankfully, we were home, or our house would be gone & our pets would be dead! My husband took it back to Home Depot, but because we didn’t have the receipt (?!?), they would only issue store credit. They only sell Rheem, so NO WAY we’re we going to get another one. We went to Lowe’s and are out another $410 for a different brand.When I called customer service, I spoke with 3 different people. NOT ONE of them apologized or showed any remorse for our house fire; in fact, they didn’t even sound surprised. The Sr. Rep I spoke with (who claimed she was the highest up person I could speak with over the phone) tried to tell me it was our fault (no), our electric system (no again), and then tried to tell me it was Home Depot’s fault (they didn’t make the unit, YOU DID!). They were HORRIBLE, and tried to buy me off with a $100 “Customer Satisfaction Check”. I declined, telling them that didn’t cut it; I wanted the full price of the new water heater I had to buy out of pocket. She continued to be rude, refuse, and treat me like a know-nothing nuisance. All I was ultimately given was the address & email of their corporate headquarters to take the matter further. (Apparently there are no phones at corporate.) So now I’m gathering up all of my documentation (fire report, photos, etc.). If there’s a lawsuit forming out there, I’ll GLADLY join!

Model # 22VR40FN - Water heater needed repair after just a few years of service. Had to pay $235.00 for a tech to repair. Rheem makes you jump through hoops just to try to get a $45.00 parts reimbursement covered by their warranty. Almost 40 minutes on phone, repair invoice from plumber marked paid with our check number on it sent previously but I guess, not enough (insulting), image of both sides of our cancelled check needed as additional proof of repair. So that means more time wasted - special trip to bank to get cancelled check copy. Will never buy a Rheem product again. Never a problem other than age with the other water heaters Ive owned in my lifetime. Generally speaking, theyve all lasted 12-15 years without repair or failure.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

On 8-12-16 my Rheem hot water heater which is (2) yrs old went to vacation mode and I only had warm water. Plumber spoke with Rheem and they recommend replacement of gas valve. Rheem sent part and it was replaced 5 days later. After a few days it went back to vacation mode. Plumber called Rheem and was told they would send another gas valve for replacement. After 2nd replacement of valve, a few days later it went back to vacation mode. Plumber called Rheem and they recommend replacement of vapor sensor. Vapor sensor was installed and again went to vacation mode. Plumber called Rheem and they recommend replacement of wire harness. After this replacement I had NO warm water. Plumber replaced complete unit on 9-24-16. Rheem covered the water heater but would not cover labor. Because of all their replacement recommendations my labor charges came to 1767.00. After reading the other reviews, why isnt this heater recalled?

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

I purchased and installed my Rheem gas hot water heater Dec. 2, 2020. For 7 months I didnt have a problem but then like most people on here my pilot light went out while I was out of town so wife had no hot water. When I got home I lit the pilot and thought it was fine only to find out it went out again. Saturday evening I changed the thermocouple I bought that day at Home Depot the same place I bought the water heater so that night after changing that and it not lighting and changing back to the old one I figured it was probably the gas control valve. Sunday morning back to Home Depot to find out none of them had a gas control valve in stock. The gentleman at the store called Rheem and right away placed on hold for 20 minutes till he used another phone to call again. This lady was helpful saying they can get a plumber out but who knows when, so instead she sent me a thermocouple and a gas control valve.I had to go back out of town Sunday so another week the wife doesnt have hot water. The part arrived before I got home so I changed it as soon as I walked in the door. Took around 30 minutes. So today I called to see if they can send me a spare gas control valve because I shouldnt have to go over a week without hot water and this original one lasted 7 months so Im sure this new one will go bad. But I was told they dont ship out spare parts. This was all after being caller 39 and being on the phone for 58 minutes before getting hung up on. When this one goes bad the water heater is gone. Heads up when changing the gas valve mine came with a screw in plug in the hole I needed for my pilot gas line, make sure to plug the other hole if you have to remove one because I wasnt aware of that and had my house smelling like gas fast. Rheem needs to plug both holes and let the consumer unplug the one he/she needs. It could save a life.

Purchased a Rheem Water Heater from Home Depot in April 2015. Gas Valve failed November 2016 and was replaced under warranty. Gas Valve failed again January 2019 -- Rheem sent a replacement, but I never installed it because the existing Gas Valve appeared to be OK after re-lighting pilot. In May 2019, no hot water... went into garage to investigate and found water around base of heater. Pulled off front cover and noted that bottom of insulation was saturated with water -- tank is leaking. Tank failed in 4 years! 9 year tank warranty. Called Rheem for return authorization and returned heater to Home Depot (got about 85% credit -- prorated). I was given store credit only, so I had to buy the same piece of crap Rheem water heater since thats all Home Depot sells. Well have to see how long this one lasts.

Bought this from Home Depot just less than a year ago. Gas valve went out last Wednesday. Big sticker on front of water heater says not to return to Home Depot but to call their 800 number. Over the past 6 days I have spent a minimum of 5 hours on hold waiting for them. While this is still under warranty (parts & labor) you will have to pay $30 if you want your part expedited (whatever that means, as the part is STILL not here on day 6). Worst customer service EVER. I was told you knew what the problem was...the panel blinking lights told you. Your email with the tracking number mustve gone into your spam folder. Among please hold like 20 times. Six days after the gas valve went out, I am still waiting for them to actually get the part to FedEx for shipping...They have received shipping info, but not the part to send out. I understand that once the part is here in CA, in my hand I can call their contracted plumbers to come install it. They absolutely wont set up an appointment until the part arrives (apparently they know how RHEEM customer service works). Then I will have to wait 2-4 days for the plumber to come. I can contact my own plumber, but will have to pay them and then get reimbursed...Doesnt sound promising. Strongly suggest you look at another brand.

Bought new Rheem electric heater from Home Depot had it installed and it could not get water temp above 85 degrees. Called Rheem and after on hold for 20 minutes said all they could do is send repair parts that have to be installed. Home Depot wants to charge me to have the parts installed. Now I have to get it removed and return it to Home Depot for a refund. Do not buy Rheem. It is junk.

Im helping my father get his Rheem water heater taken care of. It broke several days ago. I went to the Rheem webpage and called a local plumber listed on Rheems website. When I told the plumber I have a Rheem device, he immediately said, Oh, I hate working on those. Everyone hates working on those. Rheem has made it very hard for us to work on their devices, and their tech service line even for us pros is entirely unhelpful. That plumber declined to provide service.I then called a second plumber listed on Rheems website. They came out, evaluated the water heater, and concluded it was broken beyond repair and needed to be replaced. Fortunately, the device is still under warranty, so the plumber directed me to inform Rheem so that I could be sent a replacement. I called Rheem and was surprised that Rheems customer service wanted me to do a bunch of diagnostic maneuvers on the device. Isnt that what the plumber listed on their website who came out did?Regardless, I did as Rheem wanted. Finally, they conceded that it needed to be replaced and was under warranty. But then they said for me to take advantage of the warranty, I need to disconnect the water heater, take it back to the place of purchase, pick up a new water heater there, and bring it back to my place. The water heater is 75 gallons in capacity, and disconnecting and transporting a water heater isnt something the average residential consumer can be fairly expected to do. Requiring me to do all of that functionally more or less makes the warranty a non-warranty. Overall, Ive been unimpressed with Rheems service and warranty.

I purchased my air conditioner from Lindstrom here in Delray Beach Fla... After only 3 years the coils went bad... I was told by Lindstrom that Rheem had been having problems with coils. My parts were under warranty but the labor would be $700.00. I lived in Pennsylvania where most people have Carrier Units... having had 4 different homes, I have never had a problem with an air conditioner unless it hit the 15 yr mark... I am sorry that I purchased a Rheem and will continue to tell others on social media... I am irate that Lindstrom continues to do business with Rheem and I believe that their business will suffer because of unhappy customers if they continue to do so....living on Social Security, I will continue to try to warn others so that they wont have this happen to them...

Purchased a $5500 system in early 2011. In early 2013 the first control board in the 18-seer dual condenser failed - labor cost $230. A few months later the other control board failed - labor cost $230. Then a month later the coils in the handler started leaking Freon - labor cost $900+ and then in October one of the compressor failed and had to be replaced - labor cost $700+. Very poor product quality value and we are led into a false sense of security with this 10-year warranty that we get, but that is only for parts. A $5500 system fails in 2 years! I asked Rheem for help and they said no.

Bought a new Rheem 40 gallon hot water heater and was installed in new home in August 2015. Worked for three months, then had issues with NO hot water. Getting error code. Contacted company and after several attempts and disconnects finally got someone. Was told that the venting was improper and to contact plumber to have them look at it and then send the bill for reimbursement. We did as we were told, changed venting per their specifications and still does not work correctly. Plumbing company contacted Rheem and they sent new blower assembly. This was replaced and did NOT fix the problem. Again contacted Rheem spent over 2 hours trying to get someone. Finally got someone in another department who transferred to supervisor.They have supposedly contacted Menards to reimburse us for the bad water heater, but now are refusing to reimburse us for the bill that was incurred by having a plumber come out. They are stating we did not provide the correct documentation showing a defect. Bill was sent that we received from plumbing company stating their fees.We cannot understand why no one is looking into this company regarding all these issues that this company is having with their bad product and NOT honoring their warranty. This company is causing frustrations on customers that should not be happening and not honoring anything in their warranty booklet. Nor are the phone numbers that they are listing on this warranty numbers that consumers are able to get through. When talking to the supervisor I brought this issue up and even asked him if he has ever tried calling the number listed. He said frankly no. I asked him to please do this as well as forward this on to individuals that are higher up so that they are aware of this issue. I would seriously hope that this company look into their issues with their products and take note of what consumers are dealing with.

Mine is about 10 years old and it’s fine. I haven’t had a problem except last season it needed Freon. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. Great service. He comes quickly when called for service. Can’t say enough.

Two months after installing a water heater we got awful sulfur taste and smell. We tried the recommended treatment using hydrogen peroxide to kill the bacteria. This worked for 3 months and then it came back, so we treated the condition again with peroxide. This worked for another 6 months. By now Covid virus was in effect and we could not buy the peroxide anywhere. We noticed water on the floor and I also noticed the electrical breaker had popped. Taking the top cover off, I found the insulation covering the top element and thermostat burned and the wires black and corroded. I spoke to Rheem 3 times, each time a different person, but got nowhere. All they offered was a new element even though the whole insulation within the unit was totally wet. Based on the corroded condition of the wires, the thermostat and the element, we refused their miserly offer. We finally contacted Home Depot and spoke to someone knowledgeable, Les, the plumbing manager, and he agreed to call Rheem. After getting nowhere with this company, he spoke to his manager and suggested replacing the heater at their cost which they did. We hope this one is better but we dont expect to have the same life as our previous heater that lasted 28 years.

I purchased a brand new 40 gallon Rheem water heater in November of 2019. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Im just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. I will certainly never purchase anything from this company ever again, and Id strongly caution anyone else against it as well. I have never been this livid with a company in all of my 40 years.

We purchased a home in Florida 10 yrs ago for when we retired. We purchased a brand new complete Rheem AC unit from Heavenly Air in our town in 2012. We were told they would register it and we would have a 10 year warranty. We finally retired and moved in last fall. So actually the unit was never used on a yearly basis, just while we were here for 2 week vacations twice a year. It was set for 85 degrees any other time. The unit stopped throwing cold air. We called Heavenly Air. Yup, out of business and the company that took over will was no help. We called an air conditioner service they said 1200.00 to replace the coil. They reached out to Rheem, Rheem said it was never registered. I don’t have proof as I trusted Heavenly Air. The original manufacturing date sticker on the unit proves its not even 10 yrs old. So, please consider this if you are thinking about purchasing a Rheem system.

We had a air conditioner installed June 4th 2019 and on June 2th we had thousand of dollars on water damage because it had NO water pan. We had damage to two floors in our house. The emergency pan was not connected. It will take 6-8 weeks to clean up the house.