We have ordered 4 compressors in the past month. First one through Amazon. Last three from Sears directly for our Kenmore which was guaranteed to be the same as in original refrigerator. Connection is upside down from original on each one. Please advise!

I bought an LG top loading washer about two months ago, which worked fine for about a month. Now, more often than not, it goes out of balance with a UE code and, occasionally, the power button will not work. I contacted customer service and was informed that I am out of area for factory service but that they would schedule a local repair service and get back to me. Instead, I got an email telling me how to load a washing machine (Ive only been doing that for about 50 years) and ignoring the power button problem. And the email stated on the bottom that it is not possible to answer one of their emails. Right now, I am thinking about small claims court.

I purchased the set of washer and dryer last year from Sears but I have been regret to change my old Whirlpool set that I had it over 15 years. I only decided to change them because of water consuming. Other than this both were working perfect. I have two football player teens at home and I have to do laundry almost every day but most of the time the clothes are coming out smelly and I have to rewash them and using more electricity and water. I wish I could have my old one again.

Puse la comida en el microondas, pulsé el BOTÓN EZ ON que calentará la comida durante 30 segundos. El microondas se encendió durante 1 segundo y luego se apagó inmediatamente. Después de un minuto se encendió y preguntó por el ajuste del reloj. Actuó como lo hace cuando se corta la energía. Este microondas también hizo esto una vez ayer. Entré y configuré la hora del reloj y luego introduje 1 minuto de tiempo y, casi tan pronto como presioné el botón de inicio, el microondas murió de nuevo sólo que esta vez no revivió. Parece que está completamente muerto y sólo tiene unos 16 meses (comprado en octubre de 2014). Este es el primer electrodoméstico LG que tengo y probablemente será el último. Pagué un buen dinero por este electrodoméstico y desearía no haber tirado el antiguo. ¡¡¡Estaba algo oxidado por dentro pero había estado funcionando durante casi 20 años!!! El número de modelo de este microondas inoxidable aparece en el libro de instrucciones: LCRT2010ST, LSRM2010ST. Así que muy decepcionado. Fabricado en China. Tal vez por eso.

Compré esta lavadora y secadora LG de alta eficiencia energética por más de 2.500 dólares. Quería ser respetuoso con el medio ambiente. Pero ahora tengo que lavar mis paños 2 o 3 veces para que queden limpios. La lavadora no permite que llegue suficiente agua a la ropa para que se moje completamente. La ropa de deporte de mi hijo adolescente sigue oliendo mal después de 2 lavados. Cuando llamé a la empresa, enviaron a un técnico que no hizo nada más que leer los códigos de error a alguien por teléfono y luego me dijo que las máquinas no están hechas para dar agua para empapar la ropa y por lo tanto mi ropa no puede quedar limpia. Si me molesta tanto, debería considerar la posibilidad de comprar una lavadora de carga superior que permita que entre suficiente agua en la máquina para lavar realmente mi ropa. No quiero ni empezar a hablar de que la lavadora rebota y no se equilibra. He tenido a alguien 3 veces aquí para tratar de equilibrar la máquina para que no haga todo este ruido, pero luego me dijeron que mi piso no está nivelado y esto es lo mejor que pueden hacer. Esta es la peor máquina de la historia y siento que me han estafado. Nunca más una LG en mi casa.

I�€�ve loved my LG till it just stopped cooling. Lost everything in fridge and freezer. LG�€�s customer service is horrible. One rep said I just needed to replace the water filter. Waiting for repairman that I found (they supplied a list and all the phone numbers were LG�€�s main number).

I was so excited to finally get a new refrigerator and just loved it. Unfortunately within months (it is less than a year old) I began to get rust lines on the front of my new french door refrigerator (LG LFC247700ST). It is on 4 of the corner areas of the door where there was no protective film placed on it for shipping. LG web support had no answer except that I could use a stainless steel cleaner on it, which I had been using. Since the front of the fridge does not hold a magnet, I assume it is not real stainless steel so why would there be rust? Very disappointed.

After 1.5 years the refrigerator does not work! All of my food is spoiled & frozen foods are thawed. Service man came out & just for labor $465 on top of the 2,700 I spent on the refrigerator 1.5 yrs ago. Customer service is a joke!! Theyre unwilling to do anything for me. My old refrigerator lasted 30 years. I shouldve bought another whirlpool!!! Basically LG is selling piece of crap products to continue making a profit off of people every time they break. DONT BUY LG!!! I wish I wouldve seen these reviews before buying!!!

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.

Like the lighting; like the french doors; like the size. Have had problems with ice maker freeze up; frost build up around the door vents that feed the ice maker and most recently a complete failure of the cooling to both refrigerator and freezer compartments. Entire food contents had to be discarded. A major nuisance for a refrigerator with this price tag. Waiting for warranty repair. Will see how that goes.

It started when we got back from a family vacation in mid July 2018. We have owned our LG refrigerator for 3 years and we are a family of 7. Upon our return from vacation, we went grocery shopping. The very next day our refrigerator failed and all of our food was spoiled. We had spent hundreds of dollars at Costco and other grocery stores. Home Depot Protection Plan sent out a company to diagnose the issue. Once they diagnosed the problem, they said they couldnt fix our refrigerator. We had to make another appointment but this time with an LG specialist, which took another week to schedule.When they showed up we expected them to fix our fridge, but instead they had to diagnose and said they could not go off the previous companys diagnoses. Although, both companies said the refrigerators compressor went out. We were then told the part was on back order due to these refrigerators breaking down from LG. The part didnt come in until September. Once the new compressor was installed we were assured within 48 hours we could use it again. Again we went shopping and and lost all of our food again. Once we got the company back out, they said it was a faulty compressor and they would have to order us a new one.We have now had 2 food loss claims and 2 compressors replaced. Again, being assured the fridge would work, we bought more food. This time we realized the fridge was making weird noises and the freezer was not keeping our food frozen. After several more calls and several more service calls, our freezer is still not working properly 9 months later. Each time a new guy shows up telling us something new as to why this was happening. We have complied with everything they have asked us to do. We now have our fridge pulled out a foot away from the wall, which is a complete eye sore, and it is still not working properly.We have had over 9 calls to the Home Depot Protection Plan company for the same issue and they are still not calling it a lemon! We recently had another appointment on March 15th, 2019 for a final diagnosis, and the company never showed up! We are throwing away so much food which is a waste of our time and money. My family and I are scared to buy a lot of food because we are afraid the LG refrigerator is going to break down again. Our plan states after 2 calls for the same issue it is considered a lemon and it would be a Buy Out. We have had enough of this run around!

Teníamos un frigorífico Frigidaire de 33 de ancho, lo cambiamos por un modelo LG LRDCS2603S, de nuevo de acero inoxidable, qué gran mejora, es profundo y sigue siendo de 33 de ancho, tan tranquilo, tanto espacio, luces interiores LED blancas y frías. No me arrepiento de nada.

LG refrigerator, not cooling and freezer not freezing. It took 5 calls, put an inordinate amount if wait time to get a customer rep. Once connected, got referred at least twice (each call) and had to repeat, identity and issue to each rep. Over 2hrs.

I have been waiting to have my washer properly fixed for 3 weeks. Customer service was not helpful and the technician while helpful when he was here was often gone and not available which left no one in my zip code to attend to the repair. I have never had a more difficult time getting something done than with this company.

LG French Door Refrigerator Error Code ER FF - I unplug my refrigerator at least once a day for 3-4 hours to prevent error code from coming on. I would have it repaired except changing the fan is only a temporary repair. Changing the fan will cost a couple of hundred dollars. That repair will only last at best a few months. LG needs to solve the fan freezing problem for a permanent repair.

I bought a slightly used LG Refrigerator model # LFXC24726S. Had it for 3 months, still under warranty. Lost all of its refrigerant, spoiled the food inside. LG would not warranty the fridge because I did not have the original receipt. Called for repair, unrepairable (internal leak). Ok I get it never buy something that you got a great deal on because if its too good to be true it is a piece of junk. After dealing with the LG customer service department in the Philippines for three weeks I finally gave up and went out and bought a North American made fridge. So pissed at myself and LG Canada for buying someone elses junk. Although I did learn something after researching LG appliances. Theyre all junk and they have you and your money when you purchase one. Ill take a used car salesman over a LG appliance salesman any day of the week. You suck Lg.

I bought the washer in June of 2013 and had issues right away. It would never put in enough water to get the clothes clean. My husband works with cattle and his clothes get dirty. After the Heavy Duty cycle, the clothes would come out with mud. Always have to use the Bulky/Bedding cycle. Machine would freeze up and finally wouldnt reset.They replaced the control board and found a wire that was never installed correctly so sometimes it would connect and sometimes not. Now just this month it would constantly be uneven and finally froze up. It was the main part under the drum that controls the machine that went out. Only 2 years old and this is the machine I am stuck with. Thankfully I bought a 5 year extended warranty with it. Once that is up, I will not buy another. Cycles take forever. You get the UE Uneven Code a lot with towels. It is not water efficient when it will constantly refill to make it even, spin and do it over again because it is still uneven.

I had friends and relatives who spoke quite highly of LG. And because I trust their judgment, I decided to heed their recommendation. And Im so very glad that I did, because my experience with LG has been nothing short of wonderful so far. Spacious freezer, sleek design, compact, portable and ease of use is off the charts. Indeed, most of the features are satisfactory and I can think of few, if any, that arent. Though the bottom shelves are somewhat small for my liking. Theres too little room to store all of the cheeses, cold cuts, etc. That we consume as a family. But thats obviously a very small inconvenience.

LG Washer WTS5070CW - 1) Extensive rust around bleach entry port. Per LG cosmetic very common complaint. Washer was 14 months old. 2) Residual bleach from previous loads ruins clothes in next load. 3) Not a true high capacity washer. Shakes violently. Drum had to be replaced after damage from violent shaking. I have read many reviews. Problems 1 & 3 are common. LG top loader washers are LEMONS. $649.00 wasted!

En sólo 5 meses mi frigorífico LG de 471 litros ha dejado de enfriar. El técnico ha venido dos veces y todavía está intentando averiguar el problema y ya son 4 días sin frigorífico, además de que no están totalmente equipados. Estoy teniendo la peor experiencia y estoy muy decepcionada con un producto tan caro. Todos mis alimentos se han estropeado. Cuando se entregó el producto también había algunos daños en el mango. No esperábamos que un producto tan caro se estropeara en 5 meses.

Nuestro horno microondas LG modelo LCS1112ST, de dos meses de antigüedad, mordió el polvo ayer e inmediatamente me puse en contacto con el servicio de atención al cliente de LG. Después de pasar por todos los aros enviándoles un recibo, prueba de daños, etc., esperaba que me devolvieran mi dinero ya que tenía una garantía de un año. Recibí un correo electrónico diciendo que para procesar mi reclamación, tenía que comprar otro microondas LG antes de que consideraran cualquier reembolso. Completamente insatisfecho con esta tontería, llamé y hablé con un caballero que me pasó a un supuesto supervisor. Me dijo que debíamos enviar una carta explicando por qué habíamos comprado un microondas GE en lugar de un microondas LG, junto con documentación adicional. ¿Por qué iba a comprar otro producto LG? LG no respalda su garantía. NO compren ningún producto LG. ¡¡¡Simplemente quieren tu dinero y no les importa la satisfacción del cliente!!!

Compramos el refrigerador LG de gama alta en 2015. Se rompió con un enorme problema de compresor de $1250 en junio de 2020. Hay una demanda sobre ellos para los compresores SHOTTY. Nuestro modelo de refrigeradores estaba en la demanda. LG **ed nosotros durante 6 meses, diciéndonos que enviarían un técnico para arreglarlo. NUNCA LO HICIERON. Y luego tuvieron la audacia de decirnos que sólo darían 800 dólares de valor depreciado. QUE NO ARREGLA DICHO REFRIGERADOR O NOS CONSIGUE UNO DEL MISMO MODELO DIFERENTE. Incluso un 2015 todavía sería $ 1600. Esta empresa se burla de sus clientes y les miente en la cara para evitar esta demanda. Son una empresa terrible y no merecen existir. NUNCA compraremos otro producto LG. PERO.

I am so fed up with my two LG front load washers which I purchased in August, 2006. 1 1/2 years ago the cold water valve had to be replaced in #1 washer. Six months ago, the hot water valve had to be replaced in #2 washer. Today the cold water valve had to be replaced in #1 washer again. I paid over $2,000.00 for these washers. Doesnt anything last more than 4 years? Next time Im buying top loading, cheap washers so when they break, I will just throw them out and buy new ones.

He tenido tres frigoríficos LG, todos acabaron tirados después de múltiples reparaciones. Todos llegaron nuevos, pero empezaron a tener fugas (los dos primeros) o a no enfriar (el compresor) justo después de que expirara la garantía. Costó mucho dinero y tiempo lidiar con el dolor de cabeza. ¡No más LG!

Lots of space, keeps food cold in the fridge without getting too cold. Price wasnt that bad. It is a great refrigerator. It has met all of my expectations. Chose it because of the price and the dependability.

Compramos este DW porque el chico de Home Depot nos dijo que era el mejor de la línea... era el más caro. Se veía impresionante, y parecía tener grandes características. Nos gastamos cerca de 1000 dólares en él. Si te gusta lavar los platos antes de meterlos en el lavavajillas, y de nuevo antes de volver a meterlos en los armarios... Este es un gran lavavajillas. Aproximadamente 1 de cada 10 artículos sale remotamente limpio (los cubiertos 1 de cada 40). Las rejillas son inútiles y provocan un efecto dominó de platos caídos cada vez que lo cargas. Nada parece caber en ninguna de las muchas configuraciones de las rejillas. Si alguna vez me toca la lotería, le daré un mazo a esta cosa, es de lejos el peor electrodoméstico que he comprado. No volveré a comprar nada de LG.

Este lavavajillas (LDF7810ST) ha dejado de funcionar después de 2 años de uso - nunca ha limpiado ni secado completamente la vajilla aunque se haya utilizado un agente de aclarado. Aclaro 3 veces antes de un ciclo de lavado y sigue sin servir. Lo mandé a reparar, pero debería haber comprado otra marca. También he tenido un teléfono móvil LG que era tan molesto en su vida de la batería que volví a mi viejo Samsung confianza para 2 1,2 años para esperar a que el contrato. La vida es buena siempre y cuando no compres LG.

Me encanta esta estufa pero las perillas son muy peligrosas. Mi hijo y mi marido casi se incendian al inclinarse para usar el microondas. Mi hijo y yo nos sentimos mal al descubrir que un pomo estaba ligeramente girado expulsando gas. Un ligero roce con los pomos es todo lo que se necesita. Me levanto toda la noche con el temor de que alguien haya rozado esa estufa y no recomendaría este producto por este riesgo de seguridad. Por lo demás, me encantan todos mis productos LG. Me gustaría que corrigieran este problema antes de que ocurra una tragedia.

Wednesday 25th of May my refrigerator stopped working. Both refrigerator and freezer part. I called the 800 number on owners manual that came with the refrigerator and was told I had to either pay over $200 or $399 for 1 year extra insurance because they could not find my registration card and could not tell me when I bought it. So I paid the $399 thinking someone would come out and look at the fridge. I was informed that no one could come until the following Wednesday because it was a holiday weekend. The repairman came on Tuesday and informed my husband that the freon system was not properly cleaned before installation causing the freon to leak or evaporate from the system, causing the entire coolant system to malfunction. According the repairman this was done during the assembly process. He had to order a part and would take a few days to get. We waited a week and had to call LG back to get the repairmans number and find out what was taking so long. We were informed that the part is on back order and will not be available until after the 15th of June. At no time did the repairman call and inform us of this development. I have two small children in my home and cannot keep fresh foods available for them. I will not recommend an LG appliance to anyone. The customer service sucks and the phone center could give a damn. They could not tell me when we purchased the refrigerator but when my husband called they told him it was purchased in December 2014. This will be 18+/- days without a refrigerator and the weather so far has been in the high 80s.

LG Tromm front loading washer is the worst washing machine ever. I purchased one in 2008. Beside the loudness and shaking of the washer, it leaks water. I find puddles after running a load. I tried to contact LG with no results. They refer me to an appliance repair outfit. I have had nothing but problems with this washer.

Estaba bastante contento con mi cocina eléctrica LG (con tapa de cristal y acero inoxidable) hasta que, este fin de semana, el horno dejó de funcionar. Eso significa que no hay parrilla, ni horno, ni autolimpieza. Basado en mi descripción a nuestro equipo de reparación autorizado de LG en mi ciudad, me dicen que va a costar $195 ($220 con impuestos) $120 por la reparación ($138 con impuestos). Eso es un total de 358 dólares. Llamé a otra empresa de la ciudad que repara LGs y me dijeron que la gente tiene suerte si duran 5 años, y que la mayoría de las veces, dentro de 2 años hay problemas. De hecho, dijo que su empresa recomienda que la gente mantenga sus viejas gamas tanto tiempo como sea posible. Me quedé atónita. No puedo permitirme una nueva cocina ahora mismo, así que voy a repararla, pero créanme, nunca volveré a comprar un producto LG. Sólo espero que el lavavajillas y el frigorífico LG que compré duren más tiempo. No hay lealtad del cliente aquí, eso es seguro.

Compramos un LG Studio de primera línea y estamos teniendo problemas con la bombilla interior que se sigue quemando. La sonda de la carne no funciona. La primera llamada a LG fue el 15 de septiembre e iban a enviar a alguien, la segunda llamada fue el 25 de septiembre, de nuevo estaban esperando para enviar a un técnico. La tercera llamada fue el 2 de octubre y Nathan, el asesor del servicio de atención al cliente, prometió que se pondría en contacto conmigo al final del día con una solución... Todavía estoy esperando y es el 3 de octubre a medio día. NO VOLVEREMOS A COMPRAR NINGÚN PRODUCTO LG.

This washer is always unbalanced in the rinse and spin cycle displaying a UE code. Nothing will fix this and now drying takes 3 times longer because the clothes are so wet. I am not happy with this product.

Tuvimos nuestro nuevo frigorífico durante unos 2 años antes de que empezara a no mantener las cosas frías. Llamamos para que lo repararan. Tenemos la garantía extendida a través de Home Depot. Nos llamaron enseguida para concertar una cita, el técnico se presentó y dijo que el ventilador de la parte trasera se estaba estropeando y posiblemente el compresor, que pediría las piezas y volvería. Dos semanas más tarde, volvió y sustituyó el ventilador, pero no reemplazó el compresor; dijo que era una reparación costosa y oportuna y que el frigorífico ya funcionaba bien. Tenemos el LG lfx229766s con máquinas de hielo de combustible por lo que había mucha agua. Llamamos al servicio de atención al cliente el 7,1,20 y ahora es el 7,12,20 y ni siquiera podemos conseguir que el servicio llame para pedir una cita. Cuando llamas al servicio técnico, te atiende alguien con un inglés muy poco fluido que te dice que llamará la empresa de servicio técnico, cosa que no hacen. En resumen, compré el frigorífico y la garantía en Home Depot, así que les llamé. Llamaron a la garantía y obtuvieron los mismos resultados. Se ofrecieron a prestarnos una nevera pequeña si la recogemos. Así que seguimos sin frigorífico y sin final a la vista. NO COMPREN UN REFRIGERADOR LG NI UNA GARANTÍA EXTENDIDA o estarán en el mismo problema y no esperen ninguna ayuda de Home Depot.

El encendedor de la cocina de gas se estropeó después de 3 años. Sólo hay un técnico de servicio (empresa externa) en nuestra zona. Llamamos el 15 de septiembre y reservamos el servicio para el 22 de septiembre. Llegaron y dijeron que tenían que pedir una pieza (ya les habíamos dicho lo que necesitábamos). Llamé varias veces para que me dieran una fecha para la reparación y no obtuve respuesta. Llamé a LG - este es el único técnico que tienen. LG ha llamado y tengo que esperar. Estoy a su merced. Apareció el técnico de servicio, llamada completa y producto reparado y funcionando. No es el caso. El 1 de octubre LG ha declarado que la empresa de reparaciones no estará disponible esta semana, pero llamará y espero que la semana que viene. El producto sólo tiene 3 años. Esto es lo máximo que ofrecerán en servicio. 3 semanas o más sin una estufa que funcione es aceptable para LG.

My newly purchased LG refrigerator had a continuous leak/drip from the water dispenser immediately after installation. After six attempts to fix it, LG decided to deem it normal rather than fixing the problem. A few weeks after owning this refrigerator, water started dripping from the water filter inside the refrigerator. LG refused to fix this issue and told me that I would have to pay for the repair.In my interactions with LG, the customer service supervisor was demeaning, condescending, rude, and unhelpful. I wrote LG corporate headquarters to notify them of my horrible experience with LG and to ensure that they knew that I was unhappy with their product and their customer service. Their response was that the refrigerator was working as designed. They never apologized for my experience. After owning this refrigerator for less than 3 months and it never working right, I decided to call the place that I purchased to exchange to a different brand. I will never purchase any LG product again and I would recommend that you look at a different brand like KitchenAid or Kenmore.

My husband and I purchased a brand new LG fridge through Sears only FOUR MONTHS ago. One month after purchase it started making noise, which has increased to the point where it is loud buzzing and rattling. We went to Sears and were told we should have purchased the warranty; they wont honor even a 4-month old bad appliance that they carry in their own stores. They called LG company for us and we are STILL waiting to hear from them, but Im not optimistic. The Sears rep told us that LG is notorious for not responding or fixing problems. We live in a small town, and there is no LG repairman locally; so we have to try to get someone up here from miles away. Not optimistic THAT is going to fly with LG. Furthermore, I do not like being FORCED to buy a warranty in order to pay for bad equipment only months old...its rather like having to pay protection money to keep thugs from destroying your home. Will NEVER buy a LG product again after our experience and reading other complaints similar to ours. We are going to try to see if local repairman can fix the problem and just pay for it as the costs projected for an LG repairman to come up here are exorbitant, and we learned from the Sears that LG almost never sends a repairman to our town. Our frustration and anger over this lousy appliance isnt worth waiting and arguing for months with LG Company. We are also frustrated with Sears for carrying a product with so many problems...

Llevo más de 6 semanas esperando que LG me envíe un compresor para mi frigorífico. Los representantes del servicio de atención al cliente son unos inútiles. Son plenamente conscientes de que no tengo sistema de refrigeración y ni siquiera les importa. ¿Por qué LG aceptó reemplazar el sistema en primer lugar si es plenamente consciente de que mantendrá al consumidor como rehén al retrasar la entrega del producto? Tengo 4 hijos. La temperatura exterior ha estado en los altos 90s y se negaron a enviarme las piezas que se necesitan. Aunque me dijeron que no pagarían la mano de obra, estoy de acuerdo con eso, pero al menos envíen las piezas que estaban cubiertas por la garantía. Estoy cansado de volver a llamar a su poco profesional servicio de atención al cliente. Leer los comentarios de otras personas que están en mi misma situación sólo hace que sea peor.

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

We purchased the LG Front Loader a little over a year ago and it is the worst purchase ever made. The clothes smell, the house smells like rotten eggs and the most ridiculous part is when the repair man was at the house he said these machines cant take more than 3 or 4 towels in a load WTF??? That is High Capacity??? LG should be ashamed to sell this kind of crap - what is their address so I cant drop this off at their front door?

Years ago, I purchased matching LG Front Load Washing Machine (2233H) & Gas Dryer; cost approx. $2500. At first, my biggest issue was that the Dryer (largest capacity), could not/still cannot effectively tumble my California King sheets. As such, I still have to stop the cycle mid-way, untangle then fluff the sheets and restart the cycle! With my OLD top loading basic Whirlpool machine, I never had this problem. As for LG Washing Machine (2233H), after about a year, I developed serious and long-standing sinus issues but never thought of my washing machine being the source of the problem, until it began to smell funky and I did some online research. I found that this machine and other front loaders have issues with mold; however, I thought I was exempt from this since I always a) always keep the door open; b) frequently run the tub clean option and c) regularly clean the rubber rim!One day, I was reading an article about children, who had been admitted to the same hospital and later died; it was proven that these already ill children were given linens with mold spores on them. With already comprised immune systems, the mold spores entered these childrens sinus cavity then attacked their brains and, in turn, killed them! The laundry facility that was used by the hospital was found to have a mold problem!! So, I became more diligent with my washing machine. I took bleach and vinegar and tried to clean not just the rubber rim but further inside.Tonight, I was also fed up with the fact that bleach and softener never dispense. So, I went online and found an article stating that this part might be clogged and to take the dispenser drawer out then clean it. To my surprise, I found BLACK MOLD on the underside of the drawer as well as in the machine opening [where the drawer fits into]. It is so ingrained into the top underside of the opening that I cant get it off. I am now more alarmed about health issues that this washing machine Black Mold problem has been causing and might still be causing. So, I went online again and find that LG and other front load manufacturers have just settled class-action suits for this issue but not admitted any fault!!!! LG never sent any notice to me and the deadline has just expired. Furthermore, the settlement to each machine owner is pathetic, especially, considering 1) initial cost of these machines and 2) replacement cost for a new machine [as you will never get rid of the black mold throughout the existing machine]. Government needs to protect consumers from big corporations abuse since attorneys of class actions are the only ones who benefit.For this specific issue, people need to contact their local politicians to work on behalf of their constituents to get lemon laws passed in respect to these defective machines, which manufacturers continued to produce and sell with full knowledge of the serious potential and probable health risks to consumers [adults, seniors, children] due to exposure to common black mold formation. Manufacturers of machine models found to have black mold should be mandated to replace each of these machines with top loaders of the consumer choice.

I am on my second LG 30.5 Cu Ft Door in Door French Door Refrigerator with Ice and water dispenser LFX31945ST. Price over 2.5k. Thank god for Best buy return and exchange policy or I would be screwed. After reviewing websites recommendation claiming this LG was the #1 rated product, I soon came to realize those rating are mostly on features and design. The reviewers do not actually keep that refrigerator in house and truly test the quality and durability of the product. So I purchased my brand new fridge - super excited. As a family of 5, I need something big and nice. During the next two week my wife kept noticing the freezer was not maintain the temperature. Give you an example: anytime you take out, ice cream, I normally had to let it sit on the counter for a minute before I was able to scope it out. With my top of the line LG Fridge I can take the container and squeeze with my bare hands. Call the LG tech, replace the motherboard. 24 hours later the whole fridge failed, all food lost. Call Best buy, I believed in the product and the review. This must of been a unique experience. Today is day 14 and the freezer still does not freeze properly, sending it back. Never ever will look at LG for anything again.

Justo antes de que mi lavadora de tambor inteligente de carga superior saliera de la garantía, seguía diciendo UE (desigual) y se negaba a centrifugar... incluso después de ponerla en sólo centrifugado. Constantemente ponía más tiempo y rellenaba con agua y no centrifugaba completamente. Estamos en un pozo y el uso del agua era una preocupación. Llamé a LG y se pusieron en contacto con el servicio técnico autorizado que vino un par de días después. Cambió la placa base y dijo que todo estaba bien. Eso duró menos de 2 semanas antes de que volviera a hacer lo mismo. Esta vez llamé yo mismo al técnico y éste habló con LG. Resulta que mi lavadora era un limón y me dieron una nueva en garantía. Eso fue genial HASTA que la nueva empezó a hacerlo también más o menos a la misma edad que la original. Las lavadoras de carga superior de LG son una mierda total y me frustran enormemente, malgastan el agua del pozo y la energía, y a veces me paso todo el día intentando hacer una carga de lavado. ¡Demasiadas veces he tenido que poner la ropa goteando en la secadora porque no puedo conseguir que la lavadora la centrifugue! Si tuviera el dinero me compraría una lavadora nueva... ¡pero no una LG!

The look of the refrigerator was pleasing. Particularly liked the ability to get both water and several types of ice from the door. I also thought the look of the refrigerator was appealing. The way the freezer was designed was horrible though. There was not enough room and the drawer was very flimsy. Likewise, it was difficult to share, like in a roommate situation. But liked the way it was designed with a gun metal-like sheen to it. It was extremely deep and didnt look like it would be hard for a short person to make use of the shelves.

Es la primera vez que escribo una reseña, pero debido al producto de calidad inferior que ha producido esta empresa, creo que es absolutamente necesario. Compramos esta lavadora de carga superior LG modelo WT5070CW en septiembre de 2014 después de perder nuestra Kenmore en un incendio de la casa. Esta máquina tuvo una fuga e inundó nuestra casa destruyendo nuestro nuevo piso de ingeniería. Se compró la garantía extendida de 5 años, pero eso sólo ayuda con la factura de la reparación. Home Depot trató de ayudarnos a recuperar la franquicia del seguro, pero no hubo suerte. Cuando el reparador vino dijo que era una tapa que se había despegado y por una llamada a sus superiores le dijeron que simplemente pegara la tapa de nuevo. Este fue su gran arreglo. En primer lugar, ¿por qué sólo una tapa pegada se interpone entre el consumidor y otra costosa reparación del suelo inundado? Cuando la compañía de seguros trató de trabajar con ellos, dijeron que dudaban de que eso fuera lo que había causado el problema... ¡De verdad! Voy a llevar a esta pésima compañía a reclamos menores pero dudo que sirva de algo. Creo que lo que causó el desprendimiento de la tapa es la cantidad de sacudidas y traqueteos que sufre esta lavadora durante los ciclos de centrifugado. Al igual que todos los que me han precedido, no compren ninguno de sus productos: ¡basura absoluta! Y vergüenza para Home Depot y otras empresas por seguir vendiendo sus productos de baja calidad.

Compré un frigorífico LG hace 1 año y medio. Empezó a hacer un ruido como el de un avión a punto de despegar. Llamé al servicio de atención al cliente y me dijeron que era el ventilador y que había que descongelarlo manualmente. Nunca había oído algo así desde los años 60. Mis padres tuvieron un frigorífico Kenmore durante 50 años y nunca tuvieron que descongelarlo manualmente. Así que hice lo que me dijeron y saqué todo del frigorífico, lo desenchufé y lo dejé abierto durante 10 horas. Secé el fondo, lo limpié y lo volví a encender. El ruido desapareció. Dos meses después, el ruido vuelve a aparecer. Llamo al servicio de atención al cliente y me dicen que es un error del usuario, que he dejado la puerta abierta demasiado tiempo o que no la he cerrado correctamente. Me envían un técnico por 125 dólares. Así que le digo al técnico que no es un error del usuario y me dice que tengo que descongelar manualmente. Le digo que nunca he oído hablar de que un frigorífico en 2021 necesite ser descongelado cada dos meses. Así que le pregunto: ¿Me estás diciendo que tengo que descongelar esto cada dos meses?. Y él dice: Eso no es lo que he dicho. Sí... eso es lo que me está diciendo. Si el técnico viene aquí por $125 y encuentra que sólo necesita ser descongelado manualmente, entonces se me cobrará por hacer lo que se supone que debo hacer cada 2 meses. En otras palabras, esta costosa pieza de basura necesita ser descongelada manualmente cada dos meses. La peor compra que he hecho y el peor servicio al cliente. Ahorren su dinero y compren otra marca porque no respaldan sus productos en absoluto. Ahora tendré que comprar otro frigorífico y hacer que este se convierta en chatarra porque no puedo venderlo a otra persona sabiendo que es defectuoso... No soy de LG.

1st, the dishwasher was installed incorrectly and when I would open it, the whole dishwasher fall forward. 2nd, the basket that holds the flatware broke into two pieces.3rd, now all the wheels on the upper baskets have fallen off. What is the deal with this LEMON!!!!! I did not want this POS but to please my husband, we bought it. It has really shown us that I was right to begin with. I will never recommend this dishwasher to anyone. This was a Direct Drive #309-1879, never ever get one. Its so far down that it touches the floor so it gives everyone a backache on top of everything else!!! Sincerely yours, Miriam

Compré una lavadora, secadora de LG y después de 6 meses la secadora huele como si la ropa se quemara y no seca la ropa. Llamé a LG y tienen la fecha en que compré la secadora, que fue dentro de un año, pero como no pude localizar el recibo no me ayudaron. Mi nueva casa podría haber empezado a arder. Fueron groseros, me pusieron en espera y se negaron a ayudarme. He ido corriendo a la lavandería y ahora tengo que comprar una secadora nueva. Nunca compraré nada de LG. Me trataron horriblemente.

When we purchased our house 3 1/2 years ago we purchased a new LG French Door refrigerator. We had checked the reviews and all were good. The fridge worked great for the first 3 years or so. About 4 months ago the ice maker stopped working. We did some troubleshooting of the issue but to no avail. It was no big deal at the time, we just started using ice trays. We should have known at the time that something was very wrong. So about 4 weeks ago the refrigerator died. We lost all of our food and had no back up at the time. The day it died I called LG customer service and they set me up with a company called A&E Factory Service. After a day A&E called me and said the soonest they could get a technician to my house was 2 weeks away!I complained enough to the point where I worked it down to a week (again no refrigerator).. A week of eating out goes by and the technician shows up for my service call. He troubleshoots the refrigerator and says the compressor is toast. He says he needs to order everything in since he doesnt keep anything on his truck. He schedules another appointment with me which is 3 WEEKS AWAY. So now Im looking at four weeks without a refrigerator. So after the 3 weeks the new technician shows up and replaces everything on the fridge (compressor, coil, and two other heater items?). 3 hours later he says, Were all set. give it a day or two and itll be all set. Well 2 days later its not all set. Still broken, still not cooling at all..I called LG again and demanded they send me a new refrigerator and was told that I needed to have a service technician back to the house to see if it really needs to be replaced or if they can fix the problem. IS THAT NOT WHAT THEY WERE SUPPOSED TO DO IN THE FIRST PLACE DURING THE FIRST TWO CALLS!!I have now been without a refrigerator for over 4 weeks. I have taken two days off from work, one for each visit, which has cost me a lot of income, and will now have to take at least an additional day off for a third visit. I have a family of five and we are continuing to either eat quick made meals or eating out which is costing a fortune. I am completely fed up at this point. Never will I purchase another LG product. Which is very unfortunate since I already have 2 LG tvs, 2 LG soundbars and an LG microwave.

I bought an LG refrigerator two years ago on the advise of the salesperson. First mistake. I was told they had good service. Two years later the compressor went bad, no support from LG, the repairman said he could order the compressor but they were backed ordered and could take up to a month to get one in. His hourly rate over a $100 an hour. He told me he has replace over ten compressors in the last year. Cheaper to buy a new refrigerator. Would I buy another LG. No way.

LG siempre ha tenido una buena reputación y todos los que conozco que tienen un producto LG lo adoran (incluido yo). Ahora, después de 2 años, el compresor ha muerto. Incluso después de una limpieza a fondo y una revisión profesional, el congelador ni siquiera se congela y, según el técnico, la presión nunca aumenta lo suficiente como para hacerlo. ¿Qué significa esto para mí? Casi 1.000 dólares para sustituir el compresor. Una cosa a tener en cuenta: la pieza de recambio es un número de pieza actualizado, lo que significa que el original tenía problemas. Con COVID-19 recortando las horas de servicio al cliente, puedo entender que LG no conteste su teléfono. Pero eso no ayuda a que tenga que ir por mi cuenta a buscar un reparador y desembolsar tanto dinero. Así que LG, ¿qué dices sobre esto?

I had purchased a LG refrigerator about 5 years ago. Needless to say, my 15 year old mini fridge is one-upping this terrible product. I have been trying to have SOMEONE repair it, however, there is no appliance store that is certified to fix it. Clearly this speaks volumes. I have had nothing but terrible service from LG, who expressed no concern for this ongoing inconvenience (understatement). I am just about at the two month mark of having a non-functional refrigerator. The fan was replaced although that still didnt fix the problem. Ill be purchasing a new one because dumping more money into this product seems counterproductive at this point. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!! (Im only 31.)

Siempre hay uno mejor, pero la persona común y corriente no se lo puede permitir. Hace un buen trabajo si siempre se utilizan los detergentes adecuados y la cantidad necesaria y no se sobrecarga. Los ciclos de secado podrían ser un poco más largos.

LG Microwave Model # LMH2016St Serial # 212 AQP3 X244 purchased on 2/13/2013 from HHGregg costing $338.99 with installation costing $149.99 plus taxes at $16.95 has blown a fan and melted the cover on the fan. It seems to me that a microwave that cost that much should last longer than 2 and 1/2 years. I would not recommend an LG product from my experience. The company offers no help at all in regards to this problem.

LG washing machine WT4870CW. What a piece of junk this machine is, $727.99 and less than two years old. This machine sometimes has a smell to it, take forever to do a load of wash and puts pulls in my clothing and now it leaks water out over the tub. (A computer problem with the amount of water being put into the machine.) When I originally took it apart to check where the water was coming from I was shocked at how cheap it was built. They advertise stainless steel DRUM but they dont tell you is the outside tub which holds the water is plastic, look like a big water cooler jug, you can see right thru it. They also make a big deal out of the ten year warranty on the direct drive motor because they know the machine wont last that long. Called customer service for help with my problem, what a joke, had some guy with an accent reading from a book and so much noise in the background I could hardly hear him. He gave me the number for the local repair place in my area and told me I would have to pay for labor but the parts were free. I called them and nothing was free and they didnt even like working on them because they have problems getting parts, most times they have to order them for Korea and they take a very long time to get. In fact the company who repairs them doesnt even sell them because they have so many problems. (They dont like Samsung either, both made in the same country.) I decided I wasnt putting more good money into a bad product so Im just going to take my loss. I bought a new Speed Queen with an agitator and all manual controls, I dont need a computer operated washing machine, I have ten good fingers and can turn three dials, and hit one switch. (Top rated machine on the market, fewest repairs.) I will never buy anything made by LG again, Im keeping my paper work on the old machine in case they ever have a class action suit against them. I hope everyone who has problems with this machine tells all their friends to stay away from LG.

Compra un refrigerador LG en junio de 2020. El refrigerador comenzó a hacer un fuerte ruido de golpeteo. Me puse en contacto con el servicio de atención al cliente y me dijeron que podían venir el 4 de enero. Al día siguiente me despierto con un código de error en el refrigerador y ejecuto un diagnóstico a través de su aplicación y me dice que el motor del ventilador necesita atención, así que vuelvo a llamar para ver si puedo conseguir una cita más temprano. Me dicen que pueden cancelar la primera cita y conseguirme otra. Así que lo hacen y ahora me dicen que no pueden venir hasta el 5 de enero. El supervisor del servicio no se preocupa en absoluto y ni siquiera me da su nombre y no puedo entenderle en absoluto durante la llamada. Pedí hablar con otro supervisor al que pudiera entender y se negó a transferirme. Luego pedí hablar con su supervisor y me dijo que podía hacer que uno me llamara pero que no podía prometerme si me devolvería la llamada. El servicio de atención al cliente es horrible y ahora espero que mi nevera no se estropee antes de que vengan.

Al mes de mudarnos a una casa que tenía electrodomésticos LG nuevos, el horno dejó de calentar correctamente. Llamamos a LG y pagamos una tarifa fija para que arreglaran el problema. Cambiaron algo en él y no pasaron ni dos semanas cuando volvió a ocurrir el mismo problema. Poco después, la secadora LG dejó de producir calor. Hicimos venir a un técnico independiente y 400 dólares más tarde había sustituido la resistencia. Al parecer, los electrodomésticos LG son muy difíciles de reparar y requieren mucho tiempo. NUNCA compraremos otro producto LG. Es una auténtica pérdida de dinero.

My LG refrigerator has failed for the 4th time in less than 4 years; 2 compressors and 2 evaporators. I paid $2,999 for the refrigerator from Sears. On August 21st my refrigerator failed and I called to schedule service. The agent on the phone asked me a few questions and confirmed that it was a sealed system issue. The next available service was Sept 5. I live in a large city so it should not be this difficult to get service. The next day I spoke to the local LG servicer. After I explained that the sealed system has failed 3 other times they told me they could not service the refrigerator since they did not do the prior work. They went on to say that it was LGs policy to replace a refrigerator on the 4th sealed system issue.On Aug 22, I finally I spoke to someone in LG Consumer Relations and was told that my refrigerator qualifies for a buy back. The last sealed system issue was less than a year ago and I could request a buy back. I was told It would take 3-4 days for the final dollar amount to be determined and another 4 weeks to receive a check. As requested I sent in my Proof of Purchase using the web link emailed to me. On Aug 24th I called LG service for an update and was told I had not sent my Proof of Purchase, I sent it a second time and verified that it was received. Again I was told 3-4 days to receive the final offer details. I called today, Aug 30th, and was transferred 4 times. I am now told that someone had not followed through on the case and it would be another 3-4 working days before a decision would be made. What recourse do I have?

No puedo creer que esta máquina se esté oxidando - incluso la lavadora que tuve hace 25 años no hacía esto - justo donde se añade el detergente. Ojalá pudiera subir fotos, pero no puedo. No he tenido más que una suerte horrible con sus lavadoras desde el principio. Es triste que ya no se haga nada en Estados Unidos.

Tengo esta lavadora desde hace más de un año y estoy muy insatisfecha con ella. NO recomendaría a nadie que comprara esta lavadora. Sólo puedes soñar con conseguir un lavado caliente a menos que cierres el grifo de agua fría. Entonces tienes que abrirlo para conseguir suficiente agua para el aclarado. Las sábanas se retuercen en nudos y otros artículos de ropa envueltos en ellos. Hay que parar la máquina y desenredar las sábanas. Durante el lavado, una de las sábanas se hincha cubriendo toda la carga y esto requiere otro ajuste manual. Tuve una lavadora de carga superior Samsung que fue retirada del mercado porque el tambor se aflojaba. Ojalá le pasara esto a esta lavadora para poder deshacerme de ella. Si pudiera darle - 0 estrellas, esa sería mi calificación. No puedo enfatizar lo suficiente, usted no será feliz con esta lavadora. No todas las críticas negativas. Todos ellos son verdaderos.

After 1-1/2 years my $4000 refrigerator broke, compressor! Thats not the worst part. There is not a technician in my area. I am a single parent and have been without a fridge for 3 weeks now being promised someone will call me. I have used all my money to feed my 3 kids because you can not buy groceries. We have been buying fast food. I had just spent $400 on groceries when it broke! No one at Lowes ever told me there was no one in my area that would be able to service this fridge! If it can not be serviced in this area why sell it in this area!!! I will never ever buy another LG product again! BUYERS BEWARE!!!

Purchased a LG French Door with freezer on the bottom three years ago. The fridge stopped working on November 1st. My husband contacted the customer service department of LG and spoke to a rep. When he didnt hear back from them, he called again only to discover that there was no record of the initial call. Repairman said that the electronic panel is broken. The repair will be approximately $400. Spoke to an electrical engineer who diagnosed the problem and even guessed the cost of the repair. He had similar issues with his LG. Said that it is a quick fix with a little soldering and a cheap fuse. Apparently the glass tubing that the Koreans use breaks easily after door is closed repeatedly. I have triplets who are in the fridge and closing the door 24-7. The designers either dont know how Americans used a refrigerator or it is planned flaw so the consumer is forced to make a costly repair. Will never buy another LG after learning this!

Comprado en Karlands TV y electrodomésticos. Precios, conocimiento, profesionalidad y amabilidad. Todos los electrodomésticos fueron entregados al día siguiente y todo fue conectado correctamente. Me alegró saber que no recibí el microondas que compré (fuera de stock) fue reemplazado con una actualización sin cargo adicional

Weve had ours for less than 2 yrs. and Im totally disgusted with it. Tech came out and fixed the recall problem. That was 6 months ago, but now its showing a uE with every load. Ive tried to redistribute the clothes, but to no avail. Im tired of squeezing out my clothes in the sink before putting them in the dryer. Another Tech is coming out in 2 days. Hope he takes care of the problem. From what Ive read on this site, many others have had similar problems with this machine.

It had a leaking Tromm front loader. This ruined my 180 sq. ft. of ash hardwood flooring costing approximately $2000.00. After the floor was replaced and a pan placed under the machine, I have noticed that it fills up about once a week. This leak is coming from the dispenser tray! I noticed water and soap residue on the inside of the front panel that had also caused the door hinge to start rusting. After closer inspection of the dispenser during operation, I can see water hitting the angled section of the tray and running over the side. LG said a repair tech would have to fix this, but without a newly designed part, it will just do the same thing again. This is not caused by too much soap as some might suggest because it does this with or without adding soap! The only solution I see is to buy another brand after spending over $1000.00 a year for a poorly designed product.

I bought this washer to replace a 20yr old Kenmore when I moved to my new house. Large loads, blankets etc I was told it would work for all. Within a year there was a recall because it became unbalanced. I had that fixed. Every time I do a large or heavy item this machine goes off balance. It does not stop but goes over and over again from the beginning, wasting water and electricity. In other words I have to do multiple loads and/or stay in the house checking on the machine to be sure it doesnt go into this wasteful cycle. I will never buy a LG product again and in only 3 yrs I am looking to replace this one.

Worst refrigerator I have ever owned and worst company customer service I have ever experienced. Refrigerator and freezer ($2600, 2 years old, and $500 food loss) failed to cool in October 2013. Had a third party warranty so called them. They sent a tech who said it was the compressor and could not fix it due to the fact that it was covered under LG warranty. Finally got an LG tech to come out only to tell me the same thing and said they needed to order a new compressor that would not arrive for 6 to 8 weeks because it had to come from Korea! Got help to convince LG that they were obligated to have parts available within a reasonable time per trade agreements. Miraculously, they found the part within 2 weeks. Tech came out and installed the new compressor, got the refrigerator running and left. Later, the compressor started getting very loud. I called and complained and was told it was normal. Im here to tell you that it was NOT normal and sounded like a diesel truck idling in my kitchen! After several more phone calls to LG, and speaking with several agents and supervisor with varying degrees of rudeness, I decided to investigate and found that LG had installed the wrong compressor. It took me 2 months to resolve this with LG fighting me and telling me that I was most certainly wrong with my facts. At the vice president level, LG finally acknowledged that they had in fact supplied and installed the wrong compressor. Another compressor was ordered and a tech finally came out and installed it. A couple months later the refrigerator stopped cooling again. I spoke with several LG personnel again to convince them that a tech needed to come out again. Finally about 2 weeks later a tech did come and verify once again that the compressor was bad. Long story short, another compressor was installed and failed again within a couple months. I then began requesting a replacement or refund. This process was a nightmare filled with rude and uncooperative LG personnel, along with 2 more tech visits that were apparently aimed at disproving my claims. In the end, LG refunded my money, but did not reimburse any food loss. The entire process started October 2013, and ended in April 2014. I have never before experienced such pushy and rude customer service as I did with LG. I know that if I had not been as proactive and persistent as I was in seeking a resolve to this matter, I would have received nothing from LG! They are the worst company! I unfortunately own a couple more newer LG appliances, and hope every day that they continue to run. I will probably just throw them out if I have issues with them rather than deal with LG. I will never again buy another LG product.

LG True Balance - Tuvimos la lavadora durante sólo 8 meses y dejó de agitar. Informamos del problema al número 800 de la máquina. Enviaron un técnico al día siguiente. Finalmente, a las 7:00 pm llegaron. Primero el problema. 15 minutos después de que se fuera, la unidad inferior se desprendió. Les llamé de nuevo. Al día siguiente enviaron al mismo técnico, pero esta vez dijo que la pieza era defectuosa y que necesitarían una semana para pedir una nueva pieza. Pensamos que estábamos recibiendo una lavadora de alta gama. Además, no equilibra correctamente... como se supone que equilibra automáticamente. Es la primera vez que compro LG. Muy decepcionados con el producto y el servicio. Que se rompa en 8 meses y estar sin lavadora durante dos semanas con una familia es inaceptable.

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

Hemos tenido una secadora LG DLEX3001W de gran capacidad y una lavadora WM3001HWA de gran capacidad durante los últimos 4 años. A diferencia de la lavadora, que es otra historia, la secadora ha sido un aparato bastante decente en general. Sin embargo, hemos tenido un problema constante y molesto que hemos estado experimentando y es que la ropa está mojada o muy húmeda después de un ciclo de secado. Hicimos la limpieza normal del filtro de pelusa y lo que podíamos limpiar visiblemente de la cavidad del filtro de pelusa. Finalmente este método de limpieza ya no solucionaba el problema. Debo señalar que tenemos un conducto de ventilación muy corto hacia el exterior que siempre se comprueba y está limpio. Así que lo que hicimos fue quitar el filtro de pelusa y luego tomamos nuestra aspiradora con un pequeño accesorio de hendidura y limpiamos la cavidad inferior de pelusa. Luego invertimos la manguera de la aspiradora hacia el lado de soplado y colocamos el accesorio en la cavidad de la pelusa y lo envolvimos con una toalla para evitar la fuga de aire y luego procedimos a soplar aire en la cavidad de la pelusa. Para nuestra sorpresa, había un poco de pelusa que fue forzada a través de la ventilación exterior que no podíamos ver en la cavidad de pelusa. Por lo que podemos entender, parece que la pelusa se puede atascar a lo largo de la ruta de salida de la secadora y necesita ser forzada a salir. Una vez que limpiamos la cavidad de pelusa hacia el exterior, el secado volvió a ser normal. Espero que esto ayude y evite una llamada de reparación y cargos innecesarios. Estaría bien que Lg añadiera algo de información sobre este tema a través de su página web para ayudar a los consumidores.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

Sealed system on 18 month old LG refrigerator (LFXS30766D-01) failed. It was under warranty, but LG has been unable to find anyone in our area to service our refrigerator. It has been over 3 weeks now. They have passed the buck to someone else to try to find someone to service it. Nothing has been done. I have spent hours on the phone trying to find someone to fix it. One LG approved company came to diagnose the issue, charging $100 and stating they were unable to fix the problem and good luck finding someone - no-one around here wants to work on these refrigerators. LG is NOT standing behind their warranty and is not fixing nor reimbursing for their failed product.

Mi combinación de lavadora y secadora LG, apilable, es nada menos que fantástica. Utiliza una pequeña cantidad de agua para hacer un muy buen trabajo de limpieza de mi ropa. No sólo la ropa de todos los días, las toallas, las sábanas, las mantas y las chaquetas. La máquina es extremadamente silenciosa y tiene muchas características que me permiten adaptar la máquina a lo que estoy lavando. Nunca había tenido una lavadora de carga frontal y esta me ha servido muy bien durante los últimos 15 meses. Siempre dejo la puerta abierta y nunca he tenido ningún tipo de problema de olores. He leído que algunas veces las lavadoras desarrollan eso incluso cuando se deja la puerta abierta. Eso no ha sido un problema y no preveo que sea un problema. Espero que mi LG me siga sirviendo dentro de otros 10 años.

Esta cocina es la mejor. La parte superior de cerámica es fácil de cuidar y el horno fácil de limpiar nunca está sucio, y los ajustes de convección son una brisa con los ajustes de conversión rápida. Teníamos una similar en nuestra otra casa y cuando compramos esta casa era una necesidad. Simplemente nos encanta la comodidad y la facilidad de uso.

Don�€�t bug LG. I purchased a LG French door fridge from Home Depot. After only a few months, the power did not come on. I thought it was a fuse or something. I contacted LG and they told me that I would have to have a technician come out and look at it. I decided to do that myself. I opened the back of the fridge and look around and noticed a fuse looked a little burnt. I got a better light and was sure the fuse had burned out. I didn�€�t see how to replace the fuse without removing the entire motherboard. I contacted LG and told them what I seen. They stated that they don�€�t replace the fuse but only replace the entire motherboard and it cost a few hundred dollars. I took it apart, replaced the fuse and now it happened again a few months later. I live alone and don�€�t really even use the fridge as a large family would. This is a piece of crap I will never buy LG again.

Bought LG model LFXS30726S on December 2014 (a $3000 fridge). The compressor failed while on vacation on August 2017. Returned home and witnessed food all ruin, house smelled like some animal died inside. Late return home from vacay so had to stay up late to clear out the fridge fast and doubled bags about 8 trash bags. Family not sleep well that night due to the bad smell that permeated the entire house.Next day, got a local serviceman and he said the compressor died and its a common issue for LG and informed me the compressor has 10 yrs warranty. So I contacted LG. Horrible experience (life was not good!). First call I was given three local authorized LG repair services. First one no one answered the phone. Second and third, we dont do warranty jobs?? Second call to LG, received fresh three new numbers and got the same results?? My furious third call back to LG, LG assigned the repair to LGs own technician and said first availability will be 4 days out.Next morning after vacay, we took the fridge apart and removed the heavy houses door in order to get the LG outside to clean and remove the smell. The next several days we tediously cleaned with vinegar and baking soda several times a day. LG technician came 4 days later and confirmed the compressor is bad and its on order and will be expedited to the house the next day. The next day it took 1.5 hr to replace the compressor and the labor charge was $460 (with tax).I contacted LG executive services and informed them my experience. They replied via email saying my product is out of warranty yada yada and zero compensations or apologies for poor quality product. This was the second major issue with this fridge. 5 months after we bought it, the controller was bad (defrost timer was bad) causing the freezer to ice up and the fan kept hitting ice LOUD bangs. It took LGs technician FOUR trips/appointments to the house and TWO technicians to determine it was the defrost timer. Had to take off work to meet technicians. They replace the controller board to fix this issue. We bought a mini 3.3 cu ft. fridge (NOT LG) to get us by while the LG was out. I wont recommend LG fridge to anyone and wont buy another LG fridge.

Don�€�t ever buy an LG refrigerator! Paid top dollar for a top model in 2017. Since then the compressor has had to replaced, and now it will not make ice due to an issue the company is obviously aware of because they issued a tech bulletin to the field that describes EXACTLY the issues I am having. It�€�s out of warranty now. They want $700 to fix it. Spoke with �€�Executive Services�€� after getting nowhere with their regular Customer Service. At least their regular customer service people were polite (if useless). The U.S. based Executive Services were downright nasty!

Compré el modelo LFXS29626B de LG por las buenas críticas y porque tenía las características que deseábamos, como 2 máquinas de hielo. Funcionó bien durante 3 años y luego dejó de hacerlo sin ningún signo de problemas. Investigando descubrí fallos comunes en los compresores de estos frigoríficos LG. Me puse en contacto con LG por teléfono y, mediante Smart Diagnosis, el técnico me informó de que el compresor había fallado. Mi peor temor sin garantía ampliada. LG se ofreció a reparar mi unidad sin coste alguno para mí. Fue reparado el mismo día, en poco tiempo ya que el técnico vino con las piezas necesarias a mano. Aplaudo a LG por hacerse cargo de este problema, pero me pregunto con cautela si el nuevo compresor fallará al cabo de poco tiempo. Esperamos que no, porque hasta ahora nos ha servido bien y nos gusta su aspecto y sus características. El frigorífico anterior era un Kenmore, que duró 16 años y costaba la cuarta parte que el LG.

Our LG dryer stopped working on March 8th 2017. As of today June 2nd 2017 the dryer still is not repaired. After many attempts and replacing all the internal parts it still does not function. The LG approved technician (Modern Appliance of Jackson WI) and LG will not resolve the issue. They stopped calling and returning calls.

Compré la nevera de pedido especial 8,9,14 por 3.500 dólares. Primero tuvimos una fuga en el dispensador de agua. Luego, el compresor se fue hace un año. Ahora, una vez más, toda mi comida está en los refrigeradores. Sigue apareciendo el código de error rf. La nevera no enfría, el congelador funciona. LG me dijo que dejara que la nevera se descongelara y se secara. Lo hice, pero todavía tengo el problema. Pensé que había comprado un producto de alta calidad. No hay ayuda. Modelo LFX25991ST,06. Serie 407KRPVKQ168.

We purchased our LG front loading washer and dryer in 2009 from Sears. The dryer model is DLE5955W and it worked beautifully for the first year. Then, all of a sudden, the machine began to cut off mid-cycle and will not dry the clothes completely - particularly on permanent press. We called Sears tech support since we had purchased a 5-year extended warranty on the machine. The technician came out and replaced the ETC board and sensor for moisture. The machine seemed to work for a while, and then the same problem occurred again. This time, they replaced the central board and PLB assembly. A few weeks later, they diagnosed the machine had a sensor failure. Each time, the technicians appeared puzzled and were on the phone throughout the service. While they were very nice, they were unable to fix the problem which continues to persist. This past week, the tech said it�€�s another sensor and control panel. But when he arrived to replace it, he was told by their technology support team that he didnt have the authorization to install the received part. That phone technician indicated that our ceilings in our home were too high and that the cause of the problem was a venting issue. What we soon discovered was that Sears has a policy that if their technicians arent able to repair the machine after 4 visits, we are entitled to a new machine under the lemon law. This would have been the 4th visit. My husband spent 2 hours on the phone and was passed through every employee in Sears, including their department that determines if the product is a lemon. Weve been buying our home appliances from Sears for nearly 40 years - what a crock of **.

My home warranty company TotalProtect Home Warranty (Cross Country Home Services) came out to repair our washer. They discovered an LG Recall from the US Consumer Product Safety Commission and refused to make repairs because it was under recall. So, LG was responsible for repairing it. The recall stated the washer becomes unbalanced and causes personal injury and property damage. Luckily my washer just broke. It has been 3 months and multiple LG repair companies later and LG has not repaired our washer. Every LG service company that we called or came out to make repairs claims they cant repair it, LG did not authorize repairs, or the recall did not cause the damage. LGs customer service (800-243-0000) promised they would make repairs and they gave me a CNM # and APM # that supposedly authorized the repairs. I even filed an ethics complaint with LGs company HQ. I heard nothing back. The recalled washer is product number WT5101HV. LG gives you the runaround and frustrates you so you give up.

My husband bought me a pair of LG appliances for Christmas of 2014. In March of 2015, we had an issue with the fridge. It took 2 weeks to resolve. In April of 2015, same issue....freezer frosting up, then stopped cooling. It was a compressor problem..shocking. June of 2019 freezer stopped working, next day fridge part quit. 2 days to get a tech (who was wonderful). Tried to say it is a sulfur problem in the water (our water is filtered), then the compressor and now its also the motherboard...all at one time. Trying to get a unit replacement because obviously, the refrigerator is a lemon. I uploaded all the receipts and supporting documents and now I have to wait until JULY 8th!!!! to get this fixed. I am under warranty for at least 6 more years. At this point Id like to be refunded for this obviously defective appliance.

New LG LMX28994ST. The fridge starts to buzz load at least one a day. LG tech has looked at it but because it has not done it when they were here, they will not replace it. I have a video of it and they have seen it, but there is nothing they can do. I was told to stay away from LG, but I never listened. Never again.

LFX31925ST/00 - Nothing but problems! 3 instances of the freezer defrosting. The ice machine leaked from day 1 and rusted down the front of the door and around the dispenser. We had to fight to get that door replaced. Theyve fixed the freezer twice as well and my food is defrosting AGAIN as I type this. Geek Squad guy is outside on his phone trying to handle it when what we should be doing is picking out a new fridge because ours should be recalled!!

We bought our refrigerator (MODEL LFX3194SST) March of 2013. From HH Gregg in Kennesaw Ga. Paid $3000 for it and bought an extended warranty simply because it was an expensive item and had a lot of computers in it. It quit working within the first year and LG sent someone out to repair it. It was the compartment in the freezer that contains the fan that blows cold air into the upper refrigerator section. The same thing happened again in March of 2015. It was under the extended warranty then. In the Atlanta area it is Tanstel who handles warranty for HH Gregg. I would rate Tanstel a minus 3 out of a scale of 1-10. That bad and that unprofessional. I expressed this to HH Gregg retail store and also to corporate office. The store seemed concerned even though they could do nothing to help. Corporate office was a joke and we ended up insulting each other, so I think Im finished buying from HH Gregg. Anyway here it is July of 2015 and my refrigerator is broke again. Same thing for 3rd time. Fan in freezer is frozen that blows air into the refrigerator. So no refrigerator and Tanstel doesnt seem to care if it gets fixed in a timely manner. So Im begging you, please dont buy anything with LG name on it. Read all the other reviews on the internet. They look good, but rust, dont work and you will be sorry. Youve been warned. And ask who made the appliance if you buy it from Sears. It might have a Kenmore name on it but ask who made it.

¡No compre un frigorífico LG! Presté demasiada atención a la avería del frigorífico, y ya ha pasado mes y medio desde que se rompió, pero sigue igual. Lo usé hasta ahora con un iscount de 20 en el LMXS28626S en junio de 2018. Cuando abrí el congelador sobre finales de enero de este año, todo estaba fundido. Llamé al centro de atención al cliente de LG y cambié el compresor el 10 de febrero y se rompió a los dos días de arreglarlo. Llamé al reparador que vino la última vez y vino con prisa. Después de comprobarlo, dijo que no podía arreglarlo.. Había una fuga en algún lugar del interior, pero no pudo encontrarla. Se puso en contacto con el centro de reparaciones y dijo que lo arreglarían. Cuando llamé al centro de atención al cliente, me dijeron que tenía que hablar con un reparador en el lugar, y que enviarían al reparador de nuevo. Y 10 días después, por fin recibí el número de caso... Cuando llamé al centro de atención al cliente unos días después, me dijeron que lo había usado durante casi 3 años, así que me restaron lo que había usado y me devolvieron el dinero. Me dieron una cuenta de 20, por lo que no podía comprar el mismo frigorífico con ese dinero, así que le pedí que me devolviera todo el dinero si lo devolvía. Me dijo que no existía tal cosa en las normas de la empresa. Yo usaría el frigorífico durante más de 10 años si no estuviera estropeado. ¿Qué significa para ustedes hacer un producto así y que el consumidor sufra la pérdida? Me dicen que limpie el refrigerador roto. No está en las normas de la empresa... Su empresa perdió más clientes por mi culpa.

Me encanta esta gama de hornos. Es fácil de limpiar y muy práctico. Soy un cocinero y como usted sabe una estufa es una herramienta esencial cuando se cocina. Estoy muy satisfecho con esta compra. He tenido esta estufa durante unos 5 años y nunca he tenido un problema con ella. No podría estar más contento.

I just got my refrigerator. It is a lot bigger, holds a lot more and is energy saving. I would tell anyone to get a LG. I also have a stove, microwave and dishwasher. All LG. I just redone my kitchen and it look beautiful. I have had a lot of compliments. Thank you LG. My refrigerator is so easy to clean and so is my other appliances.

Mi mujer compró nuestro nuevo frigorífico LG (compresor lineal) hace 2 años en Home Depot. Compramos la garantía extendida, en contra de mis sentimientos, y me alegro de haberlo hecho, ya que la unidad falló después de sólo 2 años. Intentar contactar con LG es casi imposible. Luego llamé al servicio de garantía, que también es una broma, ya que dicen que no pueden tener a nadie en más de 2 semanas. Este frigorífico tiene una demanda colectiva, pero LG sólo sustituye el compresor por lo mismo. Para empeorar las cosas, acababa de volver de un viaje de caza, y cargué el congelador con dos ciervos. Ahora lo he perdido todo. Así que ahora, me he quedado sin toda mi comida, y ni siquiera puedo conseguir un frigorífico que funcione durante al menos 2 semanas? Ya ni siquiera quiero este electrodoméstico basura, pero se niegan a acreditarme o a aceptar la devolución de la unidad. Esto es inaceptable para una empresa tan importante. No volveré a recomendar ni a comprar nada fabricado por LG.

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

Purchased LG French door refrigerator 17 months ago. Stopped cooling three weeks ago and finally repairman came today. Compressor is shot. Could take another three weeks before it is repaired. I have been without a refrigerator for three weeks now. Based on other reviews I can expect the compressor to go out again within 12 to 18 months because LG refrigerators are poorly made but they have a high price tag. I am now stuck with this piece of junk.

We bought an LG French Door Refrigerator that quit working in the first 2 weeks. The ice maker wouldn�€�t make any ice. When we called, we also got the service tech would be right over, which he never showed. So my husband took it upon himself to try and find the source of the problem. When he called LG, they then said that because my husband worked on it, he voided the warranty! So now, we have a fridge that doesn�€�t make ice and nothing we can do about it! We hate LG! Never buy a fridge from them!

Top load washing machine wt1201c - This washing machine I thought would be great. It turns out that the clothes would be self-balanced. It work for while but now I have to constantly watch it and rearrange the clothes throughout the washing process. What a pain! It takes hours to wash one load. It appears that the tub is detached from the washer and it vibrates so much and makes so much noise it is unbearable. I dislike this washer so much and I will never purchase an LG product again.

Compré un microondas LG Over the oven hace unos dos años. Se me murió de repente después de un uso suave. Fui a calentar una pequeña comida y me di cuenta de que el aparato estaba totalmente muerto. No mostraba la hora, la luz interior no estaba encendida, nada. Comprobé la toma de corriente de mi casa para asegurarme de que estaba bien y así fue. Así que era el microondas el que no funcionaba. Nunca compraré otro producto LG. Y también le diré a todo el mundo que no compre sus productos.

My LG french door refrigerator is six years old. Six months after I purchased it the little spring on the French doors broke I had to buy a new on eBay. A little after the warranty went out the ice maker broke. I paid for a whole new one it wasnt long after that the ice maker broke again so I just left it and started making ice with trays. Now it has stopped cooling and freezing. Now what LG? Youre taking peoples hard earned money thinking they are getting something trustworthy! I have an old Maytag in my garage. Its 30 years old never stopped not once.

The washer, while costly, does a very poor job of washing. The clothes, bath clothes and towels all smell sour in just a few days. Very little water and very poor performance; would not recommend. The dryer is great, fast and thorough.

Actualizado el 03,24,2020: Bueno, esto es sólo un seguimiento de mi última revisión. Todavía no ha cambiado el hecho de que LG tiene el peor servicio al cliente. Como dije en mi último comentario, compré el microondas el pasado mes de noviembre y después de 10 llamadas al servicio técnico siguen negándose a sustituir la unidad, obligándome a ausentarme del trabajo día tras día mientras intentan reparar el microondas. NO COMPREN LG es mi consejo si están en el mercado de los electrodomésticos. Sólo he puesto 1 estrella porque no me dejaba poner ninguna.Opinión original: Bueno me gustaría poder decir que mi experiencia fue buena, pero si tuviera que hacerlo todo de nuevo definitivamente no elegiría LG. Comenzó en noviembre de 2019, estaba metido de lleno en la remodelación de toda la casa y era el momento de comprar electrodomésticos. Elegí LG porque tenían el aspecto que quería y parecían tener críticas decentes. Así que hice mi compra en Home Depot y programé la entrega. Me los entregaron el fin de semana siguiente y, tal y como me sugirieron, lo saqué todo de la caja antes de que se fuera el conductor y todo estaba tan bonito como los que había elegido en la tienda. Todavía faltaba una semana para instalar todos los electrodomésticos, así que no se me ocurrió enchufar cada uno de ellos para asegurarme de que funcionaban. Ahí empezaron los problemas, el frigorífico, la cocina y el lavavajillas funcionaban muy bien y todavía lo hacen. Pero cuando instalé el microondas de la cocina y lo enchufé, no funcionó. Inmediatamente llamé a Home Depot, que me remitió a LG directamente. Llamé a LG directamente y me dijeron que como había esperado 72 horas, tendría que arreglarlo en lugar de reemplazarlo. Aquí estamos el 1 de marzo de 2020, 5 llamadas de servicio, 8 llamadas en espera con LG, y una esposa cabreada, todavía no tengo un microondas que funcione, y la pieza que dicen que necesita está atrasada. Estoy más que cabreado con LG y definitivamente no los recomendaría por la única razón de que no respaldan su producto. Me gustaría poder devolver todas las cosas e ir con otra marca. Os mantendré informados si lo hacen bien. Pero he perdido toda la fe en su servicio de atención al cliente.

This is the 4th appliance (6 in total) that is nothing but crap! The model # LRE30453SB is the range that we own! I have had a technician out 4 times in 7 months to fix problems! The sensor has been replaced twice and the brain box once, and last week (11/8/2012), they were back again because of the same problem (sensor). This time, they put goop in the back of it to keep it from making the sensor noise. All I want is to have decent appliances! Luckily for me, this range has an extended warranty! My fridge wasnt so lucky. Well, I should say we are so lucky - $500 in medicine and food wasted! LG doesnt care! They wont do anything! The list goes on and on for ** appliances! The dryer and washer have both had to have repairs to them within the first year; the range, 4 times in 7 months. Now the fridge! Something needs to be done! This is a lot of money that I dont have to replace the food lost, and potentially new fridge! Do something.

It took almost a month to finally get LG to respond. First call they needed proof of purchase sent to them (strange, since they already knew my model and date of purchase while on the phone!!). They said once received, a manager would review to determine if they would extend the warranty, which would allow for the top to be replaced. No call back. Called again a week later--same story, but never a call back. Called again a week later, and demanded to get this resolved. After waiting for 40 minutes on hold, it was denied. I said that was not acceptable as this is common complaint about this washer, etc. I demanded to talk to a supervisor. After about another 20-25 minutes, a supervisor approved the warranty extension, and scheduled a service call to replace the top. A new top is being shipped in time for the service call. Hopefully the replacement top has been redesigned around the bleach cup!!To those of you who said they denied your claim, do not give up! Demand to talk to a higher up person! I also told them I would be going to Home Depot to complain and every time I was there I would drop a picture of the rusted washer into every LG washer on display!