The saga of the LG refrigerator: 11 months ago we bought an LG refrigerator. When we came back to town the refrigerator had broken and everything in freezer was defrosted. We had to throw away hundreds of dollars of food. We contacted Costco concierge who contacted LG. This is where the fun begins: LG referred us to a repair company that had gone out of business, but we were told we had to wait 48 hours for them to contact us. Then we were given the name of another company several hours away from us who called us right back stated that a part had to be ordered and received before they could fix it. This was done without ever evaluating the problem. When the part arrived several days later, we were told we now had to wait several more days before someone could come out and install it. After the part was installed, we were told to let them know if the refrigerator hadnt cooled by the next day. It had not. They need several more days before a repair person could be scheduled to come back. The person came back and was not qualified to fix the problem - LG had referred us to a company that was not qualified to do repairs! After 6 hours on hold over two days between Costco concierge, LG customer service, and LG resolution department, I asked for a new refrigerator because we were told the next repair company could not come out to even look at the refrigerator for another week! In the mean time we are living out of a cooler trying to keep my husband fed with a special diet to deal with his throat cancer. I was assured by someone in the Resolutions department that our request was expedited, but it was not. We are now told that they have a week to decide whether to give us a new refrigerator or continue to draw out repair on the current one after initially telling us we would hear by the next day. When calling again today, the date given by LG of when they will respond has been moved back yet again. So that 3 weeks out we still are no closer to a repair.

NO limpia la ropa. Cada carga dura 1:36 o 1:56 minutos (el técnico recomienda un aclarado extra). La lavadora se mueve de la pared, el dispensador no se vacía. La ropa sale con manchas secas. Me dijeron que sólo lavara un juego de sábanas a la vez, aunque tiene capacidad para tres. A 2 horas por carga, eso lleva todo el día. Mis malas críticas no aparecen en su página web. ¡¡¡NO COMPRAR!!!

We purchased this LG stainless steel refrigerator Model # LRFD25850ST from Home Depot for $2400. Within the last 18 months we have had 3 service calls on a recurring problem. This morning the problem was back and now requires another service visit. The three prior ones cost about $600 altogether, so we are into this refrigerator for at least $3000 so far. I havent seen my problem on this blog. What happens is for some reason a sheet of ice forms in the bottom of the freezer. (Its a bottom freezer model). Anyway every single day of my life I have to crack up the ice with a wooden mallet, scrape it out of the freezer onto the floor & then clean that up. Its infuriating! Each time the tech comes out he defrosts some line & it starts working properly again. After the 1st repair visit, it worked for about 9 months. Then he came again & it worked for 2 months. Then he came again & replaced a little plastic tube & that has worked for 2 months. I really dont think a refrigerator should need to be serviced every 2 months! Before this, I had a GE fridge & it worked without a single problem for 17 years. We gave it to a family member when we got this LG & it has been working for them flawlessly since. That�€�s 21 years without a problem. Trying to deal with LG customer service is a joke. They couldnt care less & their only recourse is to remind you that your fridge is out of warranty. Plus like others have said, its really difficult to even find someone to service the thing. We dont live in the sticks but a major metropolitan area. We are going to cut our losses & buy a new fridge, but it is definitely not going to be an LG. I will never buy another LG product! Are there any appliances still made in the US? Thats my next quest. I have never been so thoroughly disgusted with both the quality of the product & the total worthlessness of customer service as LG has exhibited.

Cambiamos todos los electrodomésticos de la cocina por LG hace unos 5 años. Un gran error. De los 4 (frigorífico, horno, lavavajillas y cocina), 3 han tenido problemas importantes y repetidos. Y cada aparato era muy caro. A la luz de todos los problemas, no he presentado nunca una crítica o una queja en ningún sitio hasta ahora. Después de tenerlo durante 5 años, nuestro microondas LG Extenda-Vent se incendió. Claro, ya había problemas antes, como otros han mencionado -el conducto de ventilación extensible no se cierra y las piezas se rompen debido al calor del horno (un mal diseño, claramente, ya que se trata de una unidad sobre la cocina), pero esta vez, mi marido calentó algo y el microondas se incendió. Llamas de verdad. Por suerte teníamos un extintor y lo apagamos rápidamente pero, ¿qué pasaría si los niños estuvieran solos en casa e intentaran calentar algo? ¿Qué pasaría si no estuviéramos en la cocina y nos diéramos cuenta del humo? He leído muchas quejas sobre estos microondas que se incendian. ¿O para que alguien cierre LG por completo? Todos sus productos (crucemos los dedos por la estufa) tienen algún defecto de diseño importante. Y otros tienen razón sobre el servicio de atención al cliente, también. He pasado horas de mi vida en el teléfono con ellos, para una variedad de problemas recurrentes, sin buenos resultados. ¿Quién tiene tiempo para eso? Por favor, mantenga a su familia a salvo y vaya con otra marca.

I have had my LG Side by Side fridge for 8 years. I paid $2,400 dollars for it on sale. Since that time have replaced 3 motors and the drawer pull mechanism. Right now I use packing tape and 12 can packs of Coke to keep the freezer drawer closed. Still there is water dripping in my top side by side portion. Makes no sense because the freezer is below. I have stopped even trying to use the ice maker. No water connected. Never again will I buy this brand. Total lack of concern for customer experiences or seemingly providing a quality product. I will shout to anyone who listens RUN FROM LG!!

Fridge not cooling past 2 months. Have talked to the cust tech service several times. Each time they state hard start. Do the hard start. Last about 2 weeks then goes hot again. I want fridge replaced.

Compramos un horno de convección de pared LG en 2010 y tenemos cuatro. Después de 3 años, los estantes ya no encajan correctamente. Utilizo el ajuste de convección con frecuencia y parece que esto ha hecho que el horno se expanda, no permitiendo que los estantes encajen correctamente. El estante deslizante ya no encaja en absoluto. Mi mujer se ha puesto en contacto con LG y su respuesta ha sido que ya no está en garantía. Nunca hemos tenido un horno que hiciera esto en este corto período de propiedad.

¡Oh, muchacho! Menos mal que he leído estos comentarios. Hace unas semanas cociné espaguetis y el micro lg que está encima de la estufa dejó de funcionar - panel de control fuera excepto por : mostrando. La luz interior seguía encendida. La luz interior seguía encendida. Lo dejé solo y a la mañana siguiente jugué con la puerta. Voilà - el número 8 apareció por sí solo. Luego, una por una, las cosas empezaron a funcionar de nuevo. Anoche cociné espaguetis de nuevo. Sí, lo hice de nuevo. Eso sí, NO estoy usando el micro para cocinar. Pero el micro se calienta mucho con el horno y creo que sobrecalienta el panel del micro. De nuevo, lo desenchufé y me fui a la cama. Esta mañana, de nuevo, me ha costado un poco de trabajo y, finalmente, un pitido. Así que pude encender la luz (mi principal objetivo al necesitar que funcione - necesito una luz en ese lado de la cocina). Así que he vuelto a poner la hora, etc. Pero mientras leo estos comentarios de miedo, el número 2 acaba de aparecer en la pantalla. Después de leer estos comentarios, sé que eventualmente se detendrá todo junto. Pero el motivo por el que me alegro tanto de haber leído estos comentarios es que ahora lo desenchufaré cada vez que salga o me acueste por la noche. LG necesita dar un paso al frente y hacer una retirada masiva con un reemplazo gratuito de otra marca hasta que puedan hacerlo bien. Obviamente nadie quiere otro de estos. ¿Quién está conmigo en una demanda colectiva? Gracias a todos por tomarse el tiempo para informar de los peligros extremos de esta unidad. Probablemente hayan salvado mi casa de un incendio.

Purchased French door LG refrigerator in July 2016 from Home Depot. Freezer not freezing ice cream products. Worked with LG customer service and problem not solved. Ask for tech to be sent out. Told it would cost $325.00 to have tech sent out. I paid good money for this fridge. Not going to spend any more. 14 months and freezer will not freeze ice cream. After reading all the complaints on LG sorry I ever bought this junk. Beware.

My LG washing machine broke down requiring a new part. The repairman advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG appliance and breakage occurs after 7 to 10 years, that appliance is not fixable and must be replaced. I find that unacceptable for a major appliance and will not be buying LG in the future.

Our LG refrigerator has been going strong for over 10 years. Since our kitchen is small, we were limited in the size of refrigerator that we could purchase. LG fits in the kitchen perfectly and for our family of 2 adults and 2 kids, we are able to fit all of items that we need in it. One feature that we love to this day is its ability to produce cubed or crushed ice. It is roomy and easy to clean. Another feature is that fingerprints do not show on the front exterior, which is great when you have little kids.

Nunca he experimentado una experiencia de cliente más frustrante. Nuestro problema empezó el verano pasado cuando nuestro frigorífico LG de 4.000 dólares de puerta francesa falló y no mantenía la temperatura. Nuestro frigorífico tenía poco más de cuatro años, y llamé a LG para concertar una reparación en garantía. Un agente me dijo que me cobraría 129 dólares por la llamada de servicio, y otros dos agentes me dijeron que no había ningún cargo. Sin embargo, iban a pasar SEIS SEMANAS antes de que pudieran enviar a un técnico. No teníamos otras opciones, así que programamos la reparación. No recuerdo todos los detalles, pero de alguna manera me di cuenta de que la llamada de seis semanas más tarde era una llamada de DIAGNÓSTICO, y que el técnico tendría que ver nuestra unidad, pedir piezas, y que esas piezas estaban en reserva, por lo que podría ser otro mes antes de que pudiéramos programar la reparación. Luché como un loco, pero conseguí que pidieran las piezas por adelantado y que se las enviaran al técnico antes de que viniera. Incluso entonces, hubo algún problema para conseguir las piezas, y LG tuvo que enviarlas de un día para otro. El compresor lineal era realmente el problema, y fue reemplazado. Al cabo de un mes más o menos, el frigorífico empezó a hacer un fuerte ruido KNOCK o POP que suena como un disparo cada 20-30 minutos. Es tan fuerte que me despierta por la noche porque nuestro dormitorio está al lado de la cocina. Me daba miedo tratar con LG, pero finalmente les llamé y les dije que esto era inaceptable. El 13 de abril de 2020, el mismo técnico que había instalado el compresor vino a comprobar la unidad. Escuchó el ruido y me dijo que según el manual de producto de LG, es un ruido normal. Puedo asegurar que NO lo es. Nuestro frigorífico fue silencioso durante los primeros cuatro años que lo tuvimos, y de repente empezó a hacer este horrible ruido ¿Después de cambiar el compresor? Me preguntó si tenía el manual, y me dijo que debería leerlo... que LG afirma que los frigoríficos pueden hacer ruidos. Recibí una llamada de seguimiento de LG una semana más tarde de una persona real para ver si la llamada de servicio abordó mi problema. Les dije que no lo habían hecho, y que estaba disgustada, enfadada y frustrada. La mujer me dijo que haría que un miembro de la dirección de LG se pusiera en contacto conmigo para tratar nuestro problema. Esa llamada nunca se produjo, y nunca tuve noticias de LG. Finalmente llamé a LG de nuevo hace una semana, a finales de junio de 2020. Finalmente llamé a LG de nuevo hace una semana, a finales de junio de 2020. Ella organizó una segunda opinión y un técnico para venir a nuestra casa. No se mencionó ningún coste, porque debería estar dentro del período de seguimiento de 90 días de la última llamada de servicio que no solucionó el problema. Recibí un mensaje de texto que decía que Star Tech Appliance Services había aceptado mi solicitud de servicio, luego recibí un mensaje el 5 de julio (ayer) que decía Un técnico llegará el 07,07,20 entre todo el día para reparar su producto. Pero esta tarde, a las 17:15, el día anterior a la cita, recibo una llamada del técnico pidiéndome un pago de 160 dólares, pero diciéndome que la reparación puede costar entre 350 y 400 dólares. Intenté utilizar la función de chat, pero ya llevo 55 minutos en espera con el servicio telefónico de atención al cliente de LG y todavía no he hablado con un agente. He reprogramado la cita para el viernes 10 de julio mientras resuelvo esto con LG, pero estoy agotado por este problema. He pasado horas y horas y horas al teléfono con LG, y estoy cansada de ello.Aléjese de los frigoríficos LG a menos que le guste tratar con un servicio de atención al cliente que tiene las manos atadas cuando se trata de arreglar realmente su frigorífico. Los agentes son realmente agradables, pero LG tiene algunos problemas importantes de servicio al cliente. He leído en una página de demandas colectivas de LG que los frigoríficos suelen durar una media de 13 años. Los frigoríficos LG fallan alrededor de los 3 años. Supongo que tuvimos suerte de que el nuestro durara 4. No está tan mal, ¿verdad? ¿1000 dólares al año? Era una unidad hermosa. Compramos un frigorífico muy bonito. Lástima que no haya funcionado. Acabo de hablar por teléfono con LG después de una hora de espera. Resulta que el servicio ejecutivo de atención al cliente estaba cerrado por el día, y tengo que volver a llamar mañana. Sí.

Mayo de 2014 compró la marca nueva estufa LG número de modelo lre3083st. Apenas utilizado, fue a utilizar la auto-limpieza antes de Acción de Gracias. Estufa dejó de funcionar toda la unidad superior, inferior. Estufa no se desbloquearía. Tuve que luchar con LG para conseguir alguien aquí para arreglar el producto. Finalmente vino una empresa de reparaciones. Me explicó que se había calentado tanto que había quemado la parte trasera de la unidad fundiendo los cables. Dijo que lo había sustituido. No volví a intentar utilizar el método hasta este año, en julio de 2015. Hay dos métodos de autolimpieza en la estufa y yo iba a utilizar el que es una limpieza más corta. Cuando intenté usarlo, me di cuenta de que no funcionaba. Inmediatamente me puse en contacto con LG. Me dijeron que me darían una extensión de la garantía de 30 días y que vendría alguien. Esperé y llamó un servicio de reparación. Dijeron que tenían que ponerse en contacto con LG y que se pondrían en contacto conmigo. Nunca lo hicieron. Entonces LG llamó, dejó un mensaje el 4 de agosto diciendo que el servicio de reparación se pondría en contacto para arreglar mi estufa y que si no tenía noticias de ellos les llamara. Llamé, dejé mensajes y nunca me devolvieron las llamadas. Hoy he llamado a LG y he hablado con una tal Lyn y le he explicado mi situación. Ella me informó que los 30 días habían terminado y que no era el mismo problema y que tendría que pagar por ello. Estuve al teléfono con ella durante 40 minutos explicando y defendiendo el hecho de que se trataba del mismo problema y que su compañía ya había hecho arreglos para solucionarlo. Finalmente dijo que se pondría en contacto con el servicio de reparación. Le dije que quería hablar con el gerente. Me transfirió a una tal Adrianne que repitió lo mismo diciendo que los 30 días se habían acabado porque confiaba en que enviarían a alguien. Después de decirle que iba a denunciar esto, me dijo que podía ponerse en contacto con la empresa de reparación o que tenía que enviarle el recibo para que pudiera ponerse en contacto con otro taller. Le expliqué que no entendía por qué tenía que hacer eso cuando ya tenían toda mi información. Me dio su dirección de correo electrónico y el fax para enviar el recibo. Fax ** y **. Tengo mi estado de cuenta donde compré la estufa y pensé que tenía el recibo, pero desafortunadamente tengo que esperar de 30 a 90 días para que Lowes me envíe el recibo. Esto es ridículo. No se me exigió la primera vez y ellos tienen toda mi información y no la exigieron la segunda vez pero ahora la necesito. Es sólo otra táctica para que no tengan que quedarse y arreglar su producto. LG no está al lado de sus productos y la gente que tiene trabajando para ellos no es fiable. Ahora tengo una estufa que no funciona correctamente.

The LG washer is not working and its displaying the LE sign again. This is the second time in the last six months that I have had to have this 18-month-old washer repaired.

We bought an LG washer and dryer in March of 2014 from Lowes. Fortunate for us, we bought the extended warranty. In that time until now both machines have been serviced by at least 5 different visits. The washer is the main culprit. It will not complete an entire wash cycle without errors or not washing them at all. The technicians who come and repair them stated these machines are the worst to repair. They really could not find a certain problem but continue to throw parts at them.The dryer would not heat or dry clothes but seems to be doing better for now. The washer decided to give us a new code last night when it it began to quit yet again, OE. Reading online this is an error with pump malfunction, kinked drain tube or filter. Now after checking tube and drain, neither is clogged, but now the washer will not drain and has foul smelling water in it. At this point we are done with these machines.We are going to look for a new washer today, preferably with manual controls. We will keep the dryer until it breaks again, which is likely. These machines being a little over two years old should not be breaking down so often. I will not buy another, ever again, and warning others to do the same. The warranty is almost up and rather having to sit around all day on the appointment day waiting for a technician arrive, we will just take the loss and get another washer. Serial numbers 312PNYU60066 washer, 307KWFN7A275 dryer.

Compramos una lavadora de carga frontal modelo WM3270CW en Best Buy el 06,25,18. Esta máquina sólo se utilizó con mucho cuidado en nuestra casa. Después de lavar una pequeña carga de fundas de almohada y paños para la cara, los saqué y los sequé en la secadora. Unas dos horas más tarde, el 8,30,19, estábamos sentados en otra habitación de nuestro condominio y oímos un fuerte golpe. Caminé alrededor tratando de encontrar la ubicación del ruido. Venía de la lavadora. El cristal de la puerta había implosionado en la bañera de la máquina. La puerta estaba entreabierta para que circulara el aire, así que algunos de los fragmentos también estaban en el suelo del lavadero. Alrededor de una hora más tarde hubo otro fuerte sonido. Esta vez los bordes exteriores de la parte de la puerta que había caído en la bañera estallaron.Después de varias llamadas a LG y muchas conversaciones para tratar de deshacerse de mí, me dijeron que estaban remitiendo este problema a su departamento de seguridad. Me prometieron que me devolverían la llamada en un plazo de 24 a 48 horas, pero nunca llegaron. Finalmente me dieron un número de caso y me conectaron con su Departamento de Equipo de Escalada. Esta última conversación dio lugar a la visita de un técnico de los servicios de Aandamp;E Factory el 10 de septiembre. Nos informó de que no hay constancia en LG de que una puerta haya implosionado. Dijo que LG cree que golpeamos la puerta o causamos el problema nosotros mismos. No golpeamos la puerta. Nadie en nuestra casa golpeó la puerta y es imposible que hayamos causado el problema. Tenemos la suerte de que no había nadie en la habitación que pudiera resultar herido por los cristales que salieron despedidos cuando la puerta implosionó. Creo que esta máquina debe ser retirada del mercado. Hay un grave problema de seguridad que LG no está dispuesto a reconocer. Gracias por leer esto. Como puedes ver, estoy muy disgustada. LG está tratando de deshacerse de mí y de mi queja. Dijeron que esto nunca había sucedido antes. Ahora mi investigación en línea ha demostrado que esto ha sucedido a otras personas con máquinas LG. Me preocupa incluso utilizar este modelo de LG si alguna vez se repara. Tuvimos una secadora LG de carga frontal anterior durante 8 años y tuvimos que reemplazarla debido a las fugas y al moho. Todavía tengo la secadora y compré esta para que quedara casi igual que la secadora.Nos dijeron que el tema del moho se ha solucionado con la forma de mantener la puerta entreabierta. Es mucho más nueva y obviamente no está tan bien construida aunque la otra tenía varios problemas de moho y fugas. Nunca compraría otro electrodoméstico LG. La empresa no quiere saber que hay un fallo en esta lavadora actual. Alguien podría haber resultado gravemente herido.

I like that its a side by side with one side entirely a freezer. I like that it has an ice maker on it. It is black and has several bins & door compartments. I wish it had been cheaper and I wish the ice maker produced more ice and didnt stop working off and on. Its hard to crouch down to the very bottom of the freezer to find things. This was chosen for the color and for the financing options on price and also on the size it would fit in the necessary space we had for it to go. I would have bought a different brand when all was said and done.

Recibí una secadora de ropa nueva y rota. Mucho tiempo de espera antes de que la reparación del electrodoméstico estuviera disponible, después de 2 viajes para la reparación, dejaron la secadora en piezas y no se presentaron a la tercera cita. La empresa de electrodomésticos LG sigue dándonos retrasos y diferentes historias cada vez que llamamos. Queremos que nos devuelvan esto y nuestro dinero. He tenido muchos inconvenientes - también durante las vacaciones - he tenido que ir a la lavandería para secar mi ropa. ¡¡¡Estos electrodomésticos costaron 2.000 dólares y ni siquiera he podido utilizarlos!!! (Comprados en amazon.com. Han sido notificados).

I was very disappointed to find that my fridge what was just finished repair on 6/1 broke down again. However, the LG agents and repair technician made it easier for the follow up repair, during which he found out that there was a Freon leak. Hope it does not break anymore, but I appreciated the agents and technician.

I purchased this door-in-door refrigerator October 2017, for my new home, at Home Depot. The store was my salvation in trying to get service for this unit as the right french door was 1 higher than the left, and the cooling fan made a high pitch whining noise whenever it kicked on. Sounds easy right? NOT! LG Service Center is a call center of sorts with questionnaires they read from, despite being told of the exact issue. 15 min later still nowhere. Called HD and they got the same result. After several different LG phone #s, Sue in Appliances at Cicero HD, succeeded in reaching the LG local service center and entered a claim for me. They were to call back with appt. I ended up calling them the next day, found out they are a computer repair center, and contacted HD to return this very expensive refrigerator. Thank you HD for all that you do and I will purchase anything but LG for the replacement.

I purchased an LG refrigerator about 3 years ago. It stopped cooling a couple of months ago. I called for service and was told I had to use a specific company to service the refrigerator because it is under warranty. It takes 2 weeks to get a technician to come out just to look at it. Parts must then be ordered & it then takes another 2 weeks to get the tech back out to fix the refrigerator. I was told the 1st time it was the compressor. That part was replaced. It stopped cooling again within 1 month. Same tech comes out again, 2 weeks after my service call.Tech orders a part for everything that cools the refrigerator. Parts come in within days of ordering but my entire family has to wait another 2 weeks for tech to come out. This is a new guy. He does not use all the parts which were ordered and replaces something totally different than what the previous tech says is wrong. It has been 24 hours and the refrigerator is still not cooling. When I call, I am told it will take 2 weeks to get a tech back out. In the meantime, I am not able to purchase groceries as I have no place to put them. We are living out of 2 ice chests and spending a fortune having to buy ice daily. This has gone on for 3 months. LG needs to be sued.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

I bought an LG washer 4 years ago. For the last weeks, the electrical contact is going on and off, stopping the washing cycle in the middle. I had the wall outlet replaced but the problem persists. I have to unplug the washer for a minute or two and plug it back in each time I start a load.

LG LMX 25981st - When opening left door of 4-door French style would hear a loud pop. Then noticed during this pop the display panel would flash on and off. Finally popping stopped. Now no water, no ice or water filling, no display lights on front. Refridge is cool and freezer freezes but no controls. Trying to find if others have had this problem.

Woke Saturday morning to find water on floor (from ice melting in door dispenser), warm fridge and everything melted in freezer. Big mess! Called LG. After playing 20 questions with them, they determined the compressor was bad. Would send replacement parts directly to house in 2-3 days. But the earliest a tech could come out to make the replacement is 2 weeks! Who goes without a fridge for 2 weeks? Not only did we lose all our food, I lost $5000.00 in Humera injection pens that are supposed to be stored in fridge and kept cool. Sure LG will supply their faulty compressor with a new one, (dont know if I have to pay for labor yet) but who pays for all the lost food, loss of expensive medicine, all the mess and all the inconvenience and stress of not having a fridge for 2 weeks? How are not Attorneys General not following up on all these LG customer complaints about faulty compressors? It is NOT RIGHT! We paid a lot of money for this LG fridge. Our previous one, a KitchenAid, was working fine when we replaced it with this fancy new LG fridge. The KitchenAid is still working fine at my sons home in his kitchen. How can Best Buy, Home Depot, and Lowes still be selling these terrible products?

I cant wash a small load nor can I wash a large load due to balance problems. However, I am stuck with it because LG will not honor the warranty. In fact, the only reason I bought the LG was based on Consumer Report reviews.

I purchased a complete kitchen full of LG stainless steel appliances to update my kitchen. There is no way you can keep the stainless on any of these appliances, mostly the refrigerator looking good. Hand smudges and any water drips on exterior surface of stainless are impossible to get off. I have tried every brand of stainless steel appliance cleaner on the market. It is a full time daily ritual cleaning, wiping, rubbing, and polishing the stainless surfaces of these appliances and still I cant get some water drip marks off, and I have no children. I know theyre not smudge proof but I should be able to clean them up to look like something. And I thought I was updating!

La placa de cocción lisa de LG es algo difícil de mantener limpia. El horno autolimpiante no funciona realmente como debería. Se supone que no hay que utilizar productos químicos fuertes en el horno. Sólo con agua y activar el modo de limpieza del horno. No hace mucho para eliminar la comida horneada. Aparte de eso, el modo de ebullición rápida es genial y calienta de forma bastante uniforme.

We are extremely dissatisfied with LGs customer service and lack of commitment to honoring its product warranty. We gave the experience a one star rating as it was the lowest option in order to continue this review, but we would assign a negative rating if that was an option. We bought an entire suite of LG kitchen appliances in 2013. The fridge stopped cooling at the beginning of May, 2019. Since that time, we have paid for service calls by two different repair companies and have made numerous phone calls to LG in an attempt to resolve this problem. LG has agreed that the parts are covered under warranty, but they no longer carry one of the parts (an evaporator). One of their representatives advised us that we could have them try and obtain the part from a third party or file an appeal for a defective unit.After determining that the part through the third party was on backorder and would take at least three weeks to obtain, with no guarantee as to an exact delivery date, we elected to file the appeal. At that point, we had been without a refrigerator for over a month, Several more weeks have gone by. Despite assurances from LG that we would be contacted, we had to call them multiple times for a status update and had to submit the appeal more than once. When we called a few days ago to once again to determine the status of our appeal, we were advised that it had been rejected the week prior (again, nobody from LG contacted us). They claim the appeal was rejected because the part is available through the third party (even though is is on backorder for at least another three weeks). We are fed up with this whole process!We never expected to have to replace a refrigerator that is just 6 1/2 years old - our prior refrigerators each lasted over 20 years. We were hoping that since LG no longer carries the parts necessary to honor their warranty, they would honor a defective unit appeal with at least some type of discounted price on a replacement refrigerator. In researching this issue on the internet, we have seen numerous complaints about LG refrigerators with faulty compressors and poor customer service from LG in attempting to get the problem resolved. Think twice before purchasing a product from LG... We will certainly never buy anything else manufactured by this company.

Tuvimos nuestro nuevo frigorífico durante unos 2 años antes de que empezara a no mantener las cosas frías. Llamamos para que lo repararan. Tenemos la garantía extendida a través de Home Depot. Nos llamaron enseguida para concertar una cita, el técnico se presentó y dijo que el ventilador de la parte trasera se estaba estropeando y posiblemente el compresor, que pediría las piezas y volvería. Dos semanas más tarde, volvió y sustituyó el ventilador, pero no reemplazó el compresor; dijo que era una reparación costosa y oportuna y que el frigorífico ya funcionaba bien. Tenemos el LG lfx229766s con máquinas de hielo de combustible por lo que había mucha agua. Llamamos al servicio de atención al cliente el 7,1,20 y ahora es el 7,12,20 y ni siquiera podemos conseguir que el servicio llame para pedir una cita. Cuando llamas al servicio técnico, te atiende alguien con un inglés muy poco fluido que te dice que llamará la empresa de servicio técnico, cosa que no hacen. En resumen, compré el frigorífico y la garantía en Home Depot, así que les llamé. Llamaron a la garantía y obtuvieron los mismos resultados. Se ofrecieron a prestarnos una nevera pequeña si la recogemos. Así que seguimos sin frigorífico y sin final a la vista. NO COMPREN UN REFRIGERADOR LG NI UNA GARANTÍA EXTENDIDA o estarán en el mismo problema y no esperen ninguna ayuda de Home Depot.

I recently purchased a LG Refrigerator side by side from Home Depot in Tucson AZ. After being installed by the delivery and installation company the installer advised me to leave the refrigerator alone for 24 hrs after which, it should be at operating temperatures. When I opened the left door, I noticed it would slam shut, and the water being dispensed from the refrigerator door was considerably warm. I contacted LG customer help and asked two simple questions about the door and water temperature and was advised by an individual that continually avoided the question I inquired about. After numerous attempts to resolve my issues I disconnected. Now I have to try and resolve my issues with Home Depot.

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

LFX31925ST/00 - Nothing but problems! 3 instances of the freezer defrosting. The ice machine leaked from day 1 and rusted down the front of the door and around the dispenser. We had to fight to get that door replaced. Theyve fixed the freezer twice as well and my food is defrosting AGAIN as I type this. Geek Squad guy is outside on his phone trying to handle it when what we should be doing is picking out a new fridge because ours should be recalled!!

Last August, I purchased an LG 31 cubic foot side by side refrigerator. A couple of months ago, it started making a loud noise and did not seem to be keeping food as cold. I called LG and they promptly dispatched a repairman. He was wonderful... spent 5 hours in my house and told me he didnt think that it was fixed and would be back in a couple of weeks and to call if there was an issue. A few days later, it started making a different noise and everything in the freezer melted. He came back, looked at some things and said he thought it should be replaced and would start the process with LG and we unplugged it due to the noise. A few days later, LG told him to to come back and try something again. He did, and it started cooling again. So I restocked. Within a couple of days, it stopped cooling again. Repairman came out again, to run some more tests. So, here I am 5 weeks after the initial repairman visit, 4+ weeks after my refrigerator stopped working all together, and several calls to LG directly getting nothing but the runaround. FINALLY, someone called me back, told me they would be sending a replacement 7-10 business days after they send me a form to fill out and I send the form back. AND, they have the nerve to tell me that I am responsible for disposing of the old refrigerator. SERIOUSLY???? What a joke. This must be the worst customer service experience EVER.

This is our first time purchase LG. We bought this LG washing machine from Home Depot 2 months ago. It havent worked right until now. All the machine have is hot water came out even I choose to use cool wash. I called Home Depot 4 times; they pick and transfer my call at least twice per time. They got my number and promise to solve but never call back. I keep follow up but all I got is to call LG myself. LG WARNED me they are going to charge me service fee if I didnt got their number from Home Depot. The same day, I have to go in to Home Depot store and ask for LGs number. I called LG back, the same guy picked up my phone call (same voice, same accent), he got all the information: the model type, if I still have my receipt, if I still have my warranty, and told me IT MIGHT BECAUSE THEIR INSTALLATION PERSON PLUGGED THE COLD AND HOT WATER OPPOSITE WAY AND TOLD ME TO FIX IT MYSELF! Can you all believe that? I have never done things like this. What if I break it? Will they reject to fix it for free because the machine broke by human factor? What if I changed it and its still not working right? I reject their suggest; they leave me a number and told me to contact with service MYSELF, again! When I require to speak to a manager, they refuse my request a euphemistic way which is I dont need a manager because he can help me! I really feel like neither Home Depot and LG want to help me with it at all. They push their responsibility away. If they cant push them away then they will set up a lot trouble. They just sell me their product and treat me like a nut. I have my schedule; I have my job. I had enough. I will never by their product again.

Bought the LG Flat Top Range Model # LRE3023ST. Have had nothing but problems. Customer Service unwilling to resolve problems. We were sold a defective range. Paid a lot on disability cant replace.

Compré un horno doble LG, una cocina de gas independiente hace unos 18 meses y recientemente el horno inferior ha empezado a hacer ruido cada vez que se calienta o se enfría. Durante todo el tiempo que está horneando hace ruido constantemente. Es ruidoso y molesto. Yo pensaría que con un precio de $ 1700 que se haría mejor. Es difícil imaginar que voy a tener que lidiar con ese ruido fuerte estallido para la próxima década o 2.

Purchased a LG model LSXS26366 at Home Depot. Delivery came 3 days later with a damaged door handle. Depot guy came to my house to replace the handle. Next day we loaded up the new refrigerator with loads of new food. Went to freezer and found all the frozen stuff soft. Door control center has an error code. Open owners manual and follow the written directions only to find out that phone number is no longer a working number. Called LG customer service. Someone can call me back the next day and no they will not replace the rotted food. No service is available tonight. They will have someone call to make a repair appointment. Called Home Depot to have them retrieve this refrigerator and issue credit. Do not purchase LG appliances. This was just a horrible mistake. Won�€�t happen again.

Compré un microondas LG LMV1813ST,02 el 26 de junio de 2013 por unos 250 dólares. Este modelo sobre la estufa dejó de calentar el 9 de noviembre de 2015. La garantía era de 1 año, excepto el magnetrón que era de 10 años. Contacté con LG y seguí los pasos para reiniciar el MV. Luego me dijeron que necesitaba un técnico para repararlo. Me dieron dos talleres locales autorizados de LG. Uno de ellos no trabaja con microondas, y el otro quería un cargo de 95 dólares más piezas y mano de obra para arreglarlo, ¡a pesar de que lo desmonté y lo llevé a sus instalaciones! Es casi más barato comprar otro microondas. He equipado mi casa con todos los productos LG. Espero que hayan hecho un mejor trabajo con la lavadora, la secadora, el lavavajillas y la estufa. Lamento haber optado por LG.

My family and friends had said that they like lg and Ive had good experiences with them before. I love the options that they had available to purchase. The fridge itself looked really aesthetic and fit in with my kitchen very well. I liked that it seemed to have a lot of space in it compared to the other fridges and some nice shelf space. I also liked that it had a relatively consistent temperature throughout the fridge. I didnt like that the freezer didnt have very much room to put things in it though.

We paid $2,300 for the LG refrigerator that failed after 3 years of use. The freezer compartment does not freeze.

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

It had literally been over a month with this issue!! The compressor went out on my fridge. I already knew that, contacted LG and they still had to send someone out to �€�diagnose�€� to tell me the same thing, which leads to them ordering parts that they could�€�ve had already if they had listened. So first of all why give an 8-12 window when the tech shows up at 2. Not once but twice!! Now, I wish I was joking, but they are sending someone out again for the 4th freaking time to fix this damn thing!! Please stop wasting everyone�€�s time and just junk out this worthless unit. Please believe me, never again LG products. It�€�s said that I work in retail and have shown them much love, that definitely ends today. I will definitely never recommend, sell or talk highly of. Count on that. What a waste of time and money. Not to mention, not being able to cook meals at home and wasting so much money on having to buy takeout and food spoil. Can�€�t believe this.

Let me start by saying I will never buy another LG product and will warn others to stay away from this manufacturer. I purchased a French Door Refrigerator Model LFX25978 and after approximately 3 years the compressor failed. Although the refrigerator was under a one year warranty, the compressor had a ten year warranty which is one of the reasons I decided to purchase it so I had a glimmer of hope that this repair would be covered by LG. NOT EVEN CLOSE. After very frustrating discussions with customer service I was told that I would have to have an authorized service center diagnose the problem at a cost of approximately $175 and upon their verification, they would send a compressor directly to my home free of charge but I would have to pay for the repair. My total cost was around $800. When all was said and done. HERE IS THE REAL KICKER. Fast forward just short of another 3 years to now and the compressor failed for the second time. Obviously there is a problem with this part that the company is unwilling to address. When I called to see if the company would make some type of accommodation, I was treated very unprofessionally and they would not offer the slightest relief. NEVER AGAIN. POOR QUALITY COUPLED WITH POOR CUSTOMER SERVICE IS A VERY BAD COMBINATION.

He tenido esta lavadora durante tres años, ha sido fiable y no he tenido ningún problema y volvería a comprarla así como a recomendar el producto a mi familia y amigos. Además, es tan fácil de entender que he podido enseñar a mi hija de 11 años a utilizarla.

Me encanta mi máquina de carga frontal. El color rojo es precioso también. Tiene todo lo que se puede desear, muchos ciclos, opciones para cambiar la temperatura e incluso retrasar la hora de inicio del lavado. El timbre de finalización del lavado es agradable y el volumen se puede ajustar. Es eficiente y silenciosa. Me encanta la cantidad de agua que se desprende de la ropa, reduciendo el tiempo en la secadora. También compré el cajón de pedestal para la parte inferior que ayuda a salvar la espalda de las molestias al cargar, descargar. Tengo mi máquina desde 2007 y sólo he tenido que cambiar la bomba de agua en 2019. Recomiendo encarecidamente esta máquina, vale la pena el dinero.

Este microondas se incendió mientras cocinaba verduras al vapor. Oímos un chasquido y a continuación todo el espacio interior estalló en llamas. Pude extinguirlo sin más daños que los del microondas. Como el aparato sólo tenía 10 meses y aún estaba en garantía, llamé a LG. Su respuesta fue inmediata y un técnico estuvo en nuestra casa al día siguiente. Al llegar y realizar la inspección, hizo algunos comentarios: (1) ¿Por qué limpiamos los daños dentro de la unidad? (2) ¿Qué ha pasado? (3) Necesito llamar a la oficina de la casa para hablar con el técnico de dentro.Hizo la llamada mientras estábamos allí y un técnico en el teléfono le pidió que enviara un video desde su teléfono con las instrucciones del técnico en el teléfono. Una vez completado, colgó y dijo que esta unidad está frita y necesita ser reemplazada, pero que dos técnicos de la oficina central tenían que revisarla. Diez minutos más tarde me llamaron diciendo que era un error del cliente debido a un incendio de grasa y que no iban a reparar o reemplazar. Después de enviarles el recibo de la tienda les pedí la denegación y la razón por escrito, que se negaron rotundamente a darme. Al día siguiente me enviaron un correo electrónico para decirme que habían establecido una revisión de la autorización de devolución y que debería tener noticias suyas en un plazo de 2 a 3 días laborables. Fui a la tienda donde compré el microondas LG, les di mis notas y pedí ayuda. Una vez revisado por la tienda y visto lo que LG me estaba haciendo pasar me dijeron que me cambiarían la unidad. ¿Comprarías otro producto LG después de haber leído este atropello? Yo no lo haría, pero sin duda volveré a comprar en Best Buy, ya que respaldan un producto que el fabricante, LG en este caso, no haría.

Esta es mi primera LG. Es, sin duda, la mejor máquina que he utilizado en 50 años. Es rápida, silenciosa, fácil de manejar y la ropa sale limpia. También es fácil de mantener limpia. ¿Puede haber algo mejor que eso?

This is the worst washing machine I have ever owned! A normal cycle is supposed to take 57 minutes. It routinely takes all day to wash one load of laundry due to constant error codes stating the machine is unbalanced. This happens no matter how small or large the load of laundry and no matter how carefully you load the machine. It does not get clothing clean. I have to hand wash all shirts before putting them into the machine, otherwise, deodorant builds up on the fabric under the arms. And the washer smells musty no matter how regularly you clean it. I will NEVER buy a washer like this again. I purchased this one because it was highly rated by Consumer Reports, but it has been terrible from the beginning!

Three door LG fridge. 3 1/2 years old and broke down 6 times. Frequent canceled repair calls and many no call no shows. Have to pay labor, LG only covers parts that must be ordered, 7 days out. Who still takes that long to order anything. Then another repair call to install the parts, and another charge. Once again, you are lucky if it lasts more than a day or two. 6 months is good. LG could care less and Sears doesnt seem to care either. Perhaps a class action suit is in order. At the bare minimum it may force LG and their poor products and even worse customer service out of the market. As for Sears, they will likely be gone by this time next year. Its clear why to anyone that has worked with them.

Mi lavadora LG es una sin agitador. Es un ahorrador de agua y me gusta mucho esa característica; sin embargo, no hay manera de lograr un ciclo de remojo. Aparte de eso, me gusta todo lo relacionado con la lavadora.

Justo después de que expirara la garantía de 12 meses, el microondas dejó de funcionar. Tuvimos la suerte de tener un seguro de garantía del hogar, por lo que sólo tuve que pagar 75 dólares. Tuvieron que reemplazar el magnetrón, el ventilador y el aspa del ventilador. El servicio de LG era bueno, pero el microondas no. Compren la garantía extendida. Puede que te ayude.

My LG fridge has space for all items to fit properly and in an orderly fashion! The fruits and vegetables in its space and meat and milk and juice in its space. You can turn ice maker off if it makes too much ice or you can empty it and start from the beginning to make ice!

4 of 5 of my LG PRODUCTS have had problems. My LG side by side refrigerator with ice maker and freezer on the bottom caught fire on Christmas EVE one year while we were sleeping. After much negotiating it was finally replaced. The replacements ice maker failed and the doors broke twice. My LG top load washer rusted out... it took a year to get it fixed. Meanwhile it had a couple of recalls on the panel and tub. My LG dishwasher stopped working altogether... I replaced it. The second doesnt clean my dishes well. AT THIS POINT I HAVE NO FAITH IN THE PRODUCTS OR SERVICE DEPARTMENT. LG simply does not want to deal with their faulty products and its customer service dep representatives are difficult to understand.

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

LRFC22750ST - Bought new and 2 months later, the plastic tabs that hold French doors break so they have to replace both upper door assemblies because they dont sell the $2 part. Oops! The new doors dont match so now they have to order the bottom freezer door because they dont carry that style of door anymore. Sold fridge with house. Done? Nope! New house has same fridge, with broken tabs! Then the door switch fails and the lights stay on and cooks the food on the top shelf, slags the temp control unit and lens. Since you cant buy parts, I temporarily solved problem by replacing bulbs with LED ones (they dont generate much heat). Everyone Ive spoken to has similar issues as others here have listed. Bad business LG! Very short term thinking! You are creating an army of anti-LG activists.

Mi frigorífico LG, que tiene 312 años, dejó de funcionar y el contenido del congelador se derritió en el suelo de madera causando daños. Llamé a un técnico local que me dijo que tenía que llamar a LG, pero también me dijo que el problema era el compresor, un problema conocido y continuo de LG. Me puse en contacto con LG y enviaron a un técnico que lo arregló. Ahora está CALIENTE por dentro y me temo que es un peligro de incendio. Me he puesto en contacto con LG mediante el procedimiento adecuado DOS veces más, pero me ignoran por completo. ¿Cómo puedo añadirme a la demanda colectiva? Me arrepiento de haber comprado este aparato.

We bought our LG french door refrigerator from Best Buy fall of 2016 to be installed in our new home in 2017 spring. Almost 1 year to the date of moving into the house we had our first complete meltdown. All of the food was defrosted and water was all over the floor. We called LG and a technician was sent out days later. They replaced the compressor and it worked for a few months. Then it happened again. We called the same technician and they fixed it again. Now its noisy and worked until about a year after the first fix. Then it defrosted. Again same situation. This time it was 9 days before the technician arrived.By then it had spontaneously started working again so she refused to do anything. We paid over $100 for this. Now 1 month later its done again. We were told this is how its designed to work and there is nothing they can do. If this is true no one should ever buy LG. They design to cost you hundreds of dollars and dont back up their appliances. Cant wait to see how long it takes to get a technician and what they will do or not do this time. Each time we seem to have to pay more money plus we never seem to qualify for the supposed $200 in food recompense.

DO NOT, DO NOT ever buy an LG washing machine as ours is two years old and I have to spin dry one towel at the time while the rest of the wet towels are in the sink waiting. LG executive, Tyree, told me they would send a service person which they never did, however. Lowes, where we bought the machine has given us an appointment with an LG technician. This machine was $650 and has never worked correctly and this is LGs second service in a year.When the warranty runs out in 3 years, I will get rid of this piece of junk and buy a cheap washer and hope to keep it like I did my last one that lasted 25 years. LG does not need to be in the business of washing machine and whoever designed them needs to be fired and they need to give all of us a replacement. Ill never buy anything by LG as our new $750 TV would stop working from time to time and my son in law took off the back and tightened all the leads and it works fine, now. Now, why would you sell a tv with loose leads? LG is a worthless company!!!

Compré una lavadora y secadora LG de carga superior el 21 de febrero de 2014, el 21 de marzo de 2015 la placa de circuito se frió. Me puse en contacto con LG y me habían dado la garantía extendida, así que felicitaciones para ellos por eso. A partir de ahí el fondo se cae. Durante más de una semana me dijeron que ningún taller de reparación vendría a arreglarlo porque vivía muy lejos, los busqué y había dos a menos de 15 kilómetros de mí. Finalmente les pregunté qué dirección tenían, por alguna razón tenían una dirección en la que no habíamos vivido en más de 7 años. Lo arreglé y una semana más tarde el chico de la reparación apareció durante 10 minutos para decirme que la placa estaba frita y que tendrían que pedir una. Así que la piden y entregan la pieza equivocada, llama a LG y la pide de nuevo, les explica lo que necesita. Le envían exactamente la misma pieza, así que abre una reclamación. Eso fue hace más de dos semanas, les he llamado al menos 3 veces a la semana sólo para que me digan que tienen que pedir la pieza, pero que no pueden decirme cuándo la tendrán. Me han puesto en espera durante más de 30 minutos, me han colgado mientras les explicaba lo que estaba pasando. Ha sido una pesadilla, acabo de colgar el teléfono con LG y el chico fue muy amable y se disculpó, y dijo que lo escalaría, pero me lo han dicho varias veces. Ahora tenemos un peso de papel de $900.00 sentado en nuestro cuarto de lavado y LG no ha sido de ayuda. Nos dieron la garantía extendida, pero parece que fue sólo para apaciguarnos, ya que no pueden decirme cuándo se arreglará. No volveré a comprar LG. No tengo ni idea de a dónde ir desde aquí, sino a esperar más.

¡Esta lavadora de carga superior LG WT5001CW es extremadamente horrible! No deja la ropa limpia, se está oxidando tremendamente, y se desequilibra todo el tiempo. Además, ¡tiene fugas de agua! No recomendaría LG para nada.

I have had machine (WT1101CW) for 20 months and problems since beginning. Problem intermittent from beginning and I got mad but let it go. Called within year and they did something via phone at machine. Problems persisted and I called a number of times as I got angrier and they did nothing. Problem is constantly out of balance condition and clock and mechanism seems to keep repeating steps. It rinses and again and again and clock jumps all around. I finally put on special and set spin only to get water out but it goes from 13 minutes to eight and then back to ten minutes. I finally put clothes wet into dryer. Problem was intermittent initially but now seems to be problem every time. I cant stand with machine all day so generally takes today six hours to do one load wash. Out looking for a replacement machine and when purchase will put this on curb of my busy street with sign about its problems. Company recently said wont fix machine under warranty and I must pay. Ive already paid for their junky machine and wont give them any more money. Anyone who buys this companys washing machines has to be crazy in my opinion. I should have purchased a good Sears set originally.

My LG 3650 washer lasted 40 months, with a 2 person household. Died, needs a $700 repair of the modular control panel at the back. I contacted LG to ask how this could happen, and they wrote back that they would pray for me (honest - we see youre dissatisfied... youre in our prayers). They offered no advice as to why the washer failed, or what to do other than an expensive service company 100 miles away. DONT buy these appliances. Ever.

Current elapsed time of this issue is now 1 and 1/2 months. The LG refrigerator (LFXC24726S/02) stopped working on April 27, 2018. The refrigerator is still under warranty. I bought a kitchen suite of 4 appliances through Costco which included the refrigerator. LG did not want to honor the warranty at first. After several calls they sent a technician who determined it was a defective compressor. 2 weeks elapsed and neither LG nor I heard from him again.After several calls to LG a second technician came and also determined it was a defective compressor. He ordered the compressor. He finally came to our house but refused to install the compressor because LG had not paid him for previous service calls and demanded payment for his services upfront. He was rude and discourteous. He said LG failed to provide him with the info to process the repair. He did not want to talk to the LG customer service either. I was able to get him the info so he could proceed. He installed the compressor under duress. He left right away. The repair to the refrigerator failed.I had contacted Costco and Costco and LG have been going back and forth to make a final determination to provide a refund. There is still no determination. I have kept notes of the ineptitude of LG, its customer service, its repair services and its unwilling to fulfill the obligations of the warranty. I have spent countless hours trying to find a resolution. I have been without a refrigerator and have lost food to spoilage. I am not happy that Costco is also unable to leverage LG to address the issue. I am being neglected and not responded to because of LGs lack of care toward its customers. It is further distressing that a company can flat out not fulfill the warranty obligations of its products.

Compré un conjunto de electrodomésticos LG Black stainless en julio de 2016. Dentro de 2 semanas la encimera de la estufa de gas comenzó a tener picaduras de óxido, llamamos LG, nada que pudieran hacer por problemas cosméticos. Primer golpe. Dentro de un mes el productor de hielo en la puerta de nuestro refrigerador comenzó a acumular hielo y congelación. Entramos en Internet y nos aconsejaron que comprobáramos la junta y cambiáramos el filtro. Lo descongelamos todas las semanas durante meses porque se formaban gotas de agua en la parte superior del cajón del congelador que acababan goteando en nuestro suelo de roble nuevo. Por no mencionar que no podíamos abrir la puerta para sacar el hielo. Segundo golpe. Después de poco más de un año, el dispensador de agua decidió encenderse solo e inundar la cocina, el sótano y estropear el suelo. Una llamada a LG no dio más resultado que la recomendación de un técnico. Vino y dijo que había que reiniciarlo. Lo hizo y dijo que estaba arreglado. Antes de que pudiera guardar sus herramientas y darnos la factura, el dispensador de agua se volvió a encender solo. Me hizo cerrar el suministro de agua, dijo que iba a buscar algunas piezas y nunca volvió. Sin factura, sin word.... Se fue. Bueno, durante los últimos 2 años hemos hecho hielo con una máquina de hielo. Tercer strike. Recientemente, el acero negro ha comenzado a pelar de la nevera. Es literalmente negro envoltura de saran. Hemos utilizado nada más que agua y una toalla de papel para limpiarlo por temor a arruinar el acabado. ¿Alguien más ve una tendencia aquí. Somos 2 adultos de mediana edad, sin niños alrededor, sin mascotas, que tratan nuestras pertenencias con cuidado. No podía imaginarme cómo quedarían estos electrodomésticos en un hogar ajetreado con niños y mascotas. LG, la peor decisión que hemos tomado. Manténgase alejado a toda costa. El servicio de atención al cliente es inexistente y los productos están mal hechos. NO COMPRAR.

I heard that LG refrigerators were okay, but since buying my own LG I heard the opposite. I�€�ve been fighting with LG since February the 28th to make my fridge stop making noise. It sounded like it was rattling. It was very loud. Also, the wait times to get through to LG sometimes are ridiculous. But their customer service people are good. They�€�ve had four different people come out, and the latest one was yesterday. My fridge is temporarily fixed, but yesterday the guy said, �€�Oh, yeah, the problem is you need a new compressor.�€� And three other people before him never figured that one out. The guy who came yesterday adjusted the feet on the fridge and said, �€�If this doesn�€�t fix it, we�€�ll put a new compressor.�€� But so far, it�€�s okay. I�€�m gonna give it a couple of weeks.

Bought April 2013. Drying fault reported November 2013. Machine blew up/imploded February 2013. After 3 engineer visits that took 2 months to complete the machine was deemed repaired (engineer 1 guessed the fault wrong, engineer 2 guessed the fault right but instead of logging it he marked the job as complete, engineer 3 brought the right part and recommissioned the machine).Soon after during a fast spin cycle the machine exploded. By that I mean that it spun out of control at 1400 RPM, a bracket broke, the motor is broken, the drum is broken and in all I have a ruined appliance - what would have happened if my terrified wife had not been there to hit the power supply off (not to mention what could have happened to her)? The machine did not cut itself out. The 4th engineer found essential fixing screws were not where they should be ... did engineer 3 fail to correctly put the machine back together, or did LG supply a dangerously defective machine?I would be able to answer these questions if LG showed any interest at all in handling my complaints. After being escalated numerous times to supervisors we have never heard from a supervisor. We have never received an apology. We are forced to accept the same sub-contracted repair company to tinker with this appliance. I have told the supplier that I am not accepting anymore repairs and I am demanding a refund. This is spiraling into a court case.This machine cost 600. It is meant to be the best. Instead, it broke down within the first year and the after sales warranty service has been appalling. Their telephone number costs money to ring, it inevitably means a lengthy wait and discussion, the person at their end has no authority other than to follow a script, their supervisors make no attempt to communicate to us, their repair service is awful (4 engineers!!! and after the 3rd the machine exploded!).I rang their head office and the abrupt receptionist repeatedly told me to speak to customer service about my problem and that they do not give out names ... the senior managers are ring fenced in hiding from customers who are thoroughly fed up with their service. I tried publicly shaming them into giving me what they legal have to. Their Facebook team ignored me and their Twitter team gave me the link to their website. Seriously, this is a company that shows no interest in customer service. If they did, then I would not be in this situation.(And for info, the initial fault is a drying fault. The machine vents the steam during the drying cycle via the water waste pipe. Before it gets there it passes through an internal chamber and takes with it all the lint, hair and other debris collected in a drying cycle. However, that muck instead of being discharged settles on the inside of this chamber. It builds up and then blocks the chamber. This then means the machine can NOT remove the steam generated during a drying cycle so the clothes just become so hot that they will burn skin - proof being when my wife burnt herself on the machine. Now, being a simple customer I of course cant state the obvious that this is a fundamental design flaw. I have to PAY for a qualified engineer to inspect the machine and they have to write a report to state this. 1 - I have to PAY! 2 - What independent engineer is going to do that against a mega corporation?)I will never buy LG again and their level of customer service has pushed me to channel my anger into putting an objective and correct review of them on any review site I can find. Not to mention an exponential Facebook network. They just do not care.

Compramos este lavavajillas en Home Depot el 10,20,2014 y hemos tenido problemas desde la compra. El lavavajillas no limpia los platos. Es un lavavajillas de ahorro de agua, pero no tiene suficiente presión de agua para limpiar los platos. Después de un enorme rodeo con el servicio de atención al cliente, recibimos un reembolso completo, pero qué molestia. También tenemos un frigorífico LG al que tuvimos que cambiar la máquina de hielo al año de su compra. Aunque estos productos parecen buenos por fuera, su ingeniería necesita ayuda.

Lavavajillas LDS4821ST - Me sorprendió saber el tiempo que tarda en funcionar este lavavajillas: fregado potente: 108-176 minutos; normal: 90-139 minutos; rápido: 78 minutos; sólo aclarado: 15 minutos. Definitivamente, esto no es un ahorro de energía.

Hace sólo 6 años que tenemos nuestra cocina LG y ahora tiene una grieta grande y dentada en toda la parte superior. No se nos ha caído nada encima y la hemos cuidado muy bien, así que ha tenido que ser el calor de los quemadores. También tenemos un lavavajillas LG que hemos tenido que reparar MUCHAS veces. Y tenemos un frigorífico LG que, de repente, la bombilla de dentro no se apagaba y calentaba toda nuestra comida y tuvimos que repararlo. Nunca volveré a comprar otro producto LG. Compramos los tres a la vez para que fueran iguales cuando nos mudamos a nuestra casa hace 6 años y hemos tenido problemas con TODOS ellos.

Compré una cocina LG completa en el Black Friday del año pasado. El lavavajillas sólo ha funcionado 1 mes del año, el resto del tiempo en el taller de reparación de la garantía de LG o esperando al taller de reparación. No dan una unidad nueva o un reembolso.

LXF28968ST - My fridge stop working after 9 months. LG sent factory trained Tech. First he objected that why I am using degree C instead of degree F, then he advised me that my freezer temp should be -18 C instead of -17 C. He did not check inside fridge temp with any thermometer. When I told LG, they said he has experience. Shame on LG customer service. How much doctor has experience, but still they check every patients temp with thermometer.

Our LG fridge broke after 5 years (was not a cheap fridge). The sealed system went out. The part was still under warranty but I had to pay labor ($400). No big deal... We just 1 month later that same part went out again!! The guy who installed it said LG needed to give approval for him to fix it for free this time but LG refuses! They are saying I have to pay labor yet again even though the part they sent me was bad! That is totally unfair! I should not have to pay double labor because THE PART THEY SENT ME WAS BAD! I will NEVER buy from them again. Worst customer service ever! The lady on the phone said well how do I know the service guy is telling the truth... maybe he fixed it wrong. IT WAS AN LG CERTIFIED SERVICE GUY!!! I told her to send someone else out to look and she refused!!

I bought a new LG dryer, September 24, 2020, from my local best buy. I also purchased the 5 year extended warranty. Fast forward to beginning of march 2021: my new dryer stopped working, gave me an error code. Because it was just over 5 months after purchase, i had to file a claim with lg. So, i call the lg warranty phone number and was told that there werent any technicians in my area that could service my dryer and they would look at third party techs. 4 months pass and finally someone comes out in June, 2021. He states that LG dryers have ongoing issues with their thermal fuses. He didnt have the right part with him and said he had to order it and would call to set an appointment when the part came in. About a week had passed and I called the technician, I was told the part was on backorder but i had a date of repair, July 17 2021. Tech showed up for the appointment and He replaced the fuse and the dryer worked again. 13 days later on July 30 2021, my dryer stopped working again and I received the same error code.I called the warranty department back and was told that they would contact me in 10 business days, as they had to look for someone to service the dryer. 10 days passed and they never called, after about a month, i called them. I was told that they were having a hard time trying to find someone to come out to fix their appliance. I asked them if they could send the last tech back out. The rep agreed and stated I would be called back. No one called. So I called again, this time I was told that my dryer was a lemon and i needed to wait for a phone call from another department, and was guaranteed i would hear from someone in 3 days. Another weeks passed and I called again, now each time I call, I am given a ticket number, I was told this time that nothing could be done. I asked to speak to a supervisor and was told that there were none on staff, and then was told that they couldnt patch me through to someone else... After about and hour of this crap I was told the supervisor would call me back, again. No call ( surprise surprise). I keep trying to get through to someone at LG, still having no luck and its now passing the 1 year manufacturer warranty and my time is running out to have this thing fixed, again.Lg just kept giving me one shit poor excuse after another and finally i gave up when i wad told youre outside of the 12 month manufacturer warranty, theres nothing we can do, maam . So, I called Best Buy. I explained the situation and all the bs i was going through with LG and the rep told me that LG has been having a lot of issues and they would take care of me. That was September 2021. No one has come out. My dryer is still broken.I took it upon myself and contacted the original technician and asked if he could come back out to replace the fuse again. He was able to put a repair ticket in with LG because my appliance broke a few months before the 12 month warranty ended. He came out toward the end of October 2021. He checked the fuse, because the error code the dryer was showing indicated it was the fuse, again. It wasnt, the fuse was fine. Turns out, according to the tech, I need a new wire harness and maybe a new computer? He wasnt sure, so he was placing an order for both and would call with an appointment. Its now December and the technician hasnt been back, after multiple phone calls I was finally told that the parts needed were on backorder and he wasnt sure when they would be in.I called Best Buy again today and explained the situation, again, and was told when ordering parts the company has so much time to fill the order, after that date has passed we (Best Buy) consider the appliance a total loss and she was going to transfer us to another department to get it all sorted. New department said that the technician has to come out and put it in his/her notes that it can not be fixed or is not worth fixing. Then and only then can the dryer be considered a total loss, and then they will replace my dryer with a new one.. another LG. I explained, in the nicest way possible, I do not want another LG appliance. I bought this one brand new just over a year ago, Ive been able to use it maybe 6 months total. I have had nothing but issues with the dryer and the companys customer service. I have 4 children ( ages 15, 6,3 and 2),we need a working dryer. We need something reliable. I would much rather have them take this junk out of my house and refund my money. It has been called a lemon many times, not only by best buy reps but also 2 reps that work for LG. Its a massive inconvenience to have to bring laundry to a laundromat everyday to have it dried.. I get 27 minutes of drying time for $1.50. Because I am potty training 2 toddlers, have 2 in school and my partner is an ironworker, we do a lot of wash. I spend between $10 and $15 every 2 days at the laundromat and about $20-$30 a week in gas to go back and forth to the laundromat. Thats A LOT of money to be dishing out because LG doesnt stand by their products. Money that could have gone on a couple new appliances, bills etc. She, the CSR, said she was transferring me to the lemon claims department. The man I spoke to basically told me that unless i file a civil claim against the company and a technician says that I have a faulty dryer, the only thing they ( best buy) can do is replace my dryer with a used LG dryer of comparable value. Which this dryer now isnt worth a damn thing. I am so annoyed with LG. Im annoyed at the fact that i spent almost a grand on something that LG says would last 10-15 YEARS. it didnt even last 6 months!Now i have to waste more time on monday calling LG, best buy and the technician and ask them to email or snail mail me all the paperwork and notes for the last year, so i can bring it all to my attorney. I have had enough of that company and their appliances. I will never purchase another product with the LG logo.

LG refrigerator model #LRBN-2051. Plastic parts breaking - door bins 3, handle and 2 rails. I feel the plastic is cheap and to build a solid refrigerator that is supposed to last longer than 2 to 5 years, this should not have happened. I would never buy another LG product.

I wish I could give LG a big fat ZERO because that�€�s what they deserve. I purchased a side by side LG refrigerator two years ago. Six months ago, the ice maker stopped working. Then it started working again four weeks ago, but only for a couple of days. Then the freezer stopped freezing. All my food thawed out and ended up in the trash. Then a few days later, the fridge itself stopped working with the exception of the water. Called LG customer service. They sent someone out five days later (after all the food in the unit ended up in the trash). The tech said he changed the compressor. The following day, the unit is still not working AND now the water isn�€�t working either. Tech came back out. Said the water line got tangled but now it�€�s fixed. Over the next five days, the unit worked for a few hours, then stopped. More food spoiled. LG sent the tech out a third time. This time he claims it was the Freon and possibly the motherboard. He left saying it should work now. It didn�€�t. Now it�€�s been another five days, more spoiled food. LG scheduled an appointment for yesterday. No one showed up. Called them. They apologized for the confusion and said someone would be here today. No one showed up again. Called them again. Now they said someone will be here tomorrow. Their products stink and so does their customer service. I will never buy another one of their products again!

Compré una estufa de gas LG hace un año y también un microondas. ¡Qué chatarra es la estufa! No se calienta rápido. Tarda 20 minutos en llegar a 350 y ni siquiera calienta bien. Siempre se me quema la comida, cosa que nunca ha ocurrido, a no ser que sea culpa mía. Tiene 2 temperaturas: quemado o crudo. Lo uso mucho pero eso no es excusa. El interior azul tiene una neblina de la que no me puedo librar, he intentado todo bajo el sol. Si hubiera una forma de recuperar mi dinero o arreglar el interior lo haría pero Google no ayuda. Ahora, el microondas, se apagó hace 6 meses, les llamé y tardaron otros 3 meses en conseguir que alguien viniera, y vivimos en el norte de Virginia, no en una zona rural, y otros 3 meses en conseguir que alguien viniera a arreglarlo. Apenas lo usamos (el microondas) y que la placa de control se estropee a los 6 meses es una locura. Tengo la extensión y está actuando de nuevo. No creo que pueda volver a comprar un producto LG. Si tuviera el dinero, desecharía la cocina y compraría otra cosa. Pero no lo tengo. Dudo que a LG le importe. Ninguno de los dos era barato.

Después de poseer y disfrutar de lavadoras y secadoras LG en el pasado, por supuesto, cuando construí la casa de mis sueños en Ocala, pedí esta marca, lo que fue un gran error. La literatura anuncia que la secadora secará un edredón rey. No podría estar más lejos de la verdad. Mi primera experiencia con el modelo 4370 fue tratar de secar un edredón reina que se quemó. La unidad tiene menos de dos meses de uso y no seca completamente la más pequeña de las cargas. La lavadora acompañante no limpia la ropa. Esto es una gran decepción y no es de extrañar que la empresa haya descontinuado estos modelos, pero qué pasa con el consumidor que se queda con la bolsa.

I have the same problem as Michele in Florida. Ice maker stopped and now the whole thing is not cooling. Finding someone who will work on LG is a pain. I have two other friends with LG refrigerator one has already had to replace the ice maker at a cost of $400 and the other one constantly has trouble with their ice maker. This refrigerator listed for $3500. It was the largest ever at the time. I so wish I had never purchased this refrigerator.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

Soy otro de los que odia a LG, y nunca consideraré otro de sus productos. Nuestra lavadora de 2 años deja un residuo negro o blanco, que es peor después de limpiar la bañera. Después de hablar con LG varias veces, nos dijeron que usamos el detergente equivocado, el producto de limpieza de la bañera equivocado (ambas cosas son falsas) y que deberíamos seguir limpiándola. Nuestra otra opción era llamar a un servicio técnico a nuestro cargo. Estamos jubilados y hacemos 3 ó 4 cargas pequeñas a la semana. Esto no debería ocurrirle a una máquina vieja, y mucho menos a una nueva.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

I purchased an LG French Door Refrigerator in 2005 and it ran perfectly until 2012 when Sandy destroyed it. In November 2013, I bought another LG French Door Refrigerator model number LG LFX31945ST. The motherboard was replaced in the summer of 2015 and just this morning, the same error codes existed. I guess we can NEVER go away from the house unless we clean out the refrigerator/freezer before leaving because you never know when you would come home to spoiled food. NEVER will buy another LG appliance again.

WT5001Cw washer purchased on 3/17/12 from Sears. Contacted Sears within 1st year to say washer would not dispense hot water. Sent tech out and was told LG said working according to specs. Tech told me to purchase extended warranty so machine would have to be replaced if 4 service calls were made in 1st year for same problem. I did that and then Sears said it didnt apply because LG said working according to specs. After Sears sent 4 technicians out over a period of 1 1/2 years and after the 1st year manufacturer warranty ran out, I was told that nothing could be done.My argument is: I should have been told at purchase or stated in the manual that the machine would not dispense water above 98 degrees, even though it had a hot water selection on it. 98 degrees scientifically is considered lukewarm and the machine will not go above 98 degrees which prohibits me from killing microorganisms in bed linens and bacteria in reusable baby diapers. Sears would not help me and referred me to LG. LG said they cant do anything because the machine is past the 1st year warranty, even though I contacted Sears, who contacted LG within that 1st year. Sears continued to send technicians out with non-workable ideas to get hot water when the bottom line was, it is impossible to get hot water. The machine mixes cold water even when the setting is on hot. I have written to Sears CEO Eddie Lampert and LG corporate office and received responses Sorry but we cant help you with this problem.

I have been quite unhappy with my lovely new LG washing machine, because everything it washes comes out smelling bad. I found (online) many stories from people with front-loading HE washers who had nasty-smelling laundry. I called LG last month and the customer service people gave me a series of chores to do and said if I performed them weekly, the smell would disappear. Well, I performed them five times weekly and the laundry still smelled like week-old workout clothes stuffed in a gym locker. So yesterday, they finally sent a real, live repairman. The repair guy took one look and said it was clean and nothing was wrong that he could fix except by telling me to use a powdered laundry detergent called Charlies Soap. He insisted that all the usual detergents are made with animal fats or byproducts or something, but Charlies Soap is made with coconut oils or something vegetable-based, and that it is the animal fats that build up in the clothes in these HE washers and make the clothes smell like a week-old gym bag. He said it would take 2 or 3 washings with Charlies Soap to eliminate all the smell in the clothes. I thought he was nuts, but I tried it. It actually worked. Now I want to know why LG doesnt tell anyone what the problem is! I was aggravated & upset with stinking laundry for six months! Do they have a financial connection to laundry detergent sales but not to Charlies Soap?

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the first available appointment was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out. Finally our repair date came and the REAPAIRMAN NEVER SHOWED UP! We were left again calling LG and getting no response because they were closed and have no after hours call center. I had to wake up the next morning at 6am to get on the phone to track down why my service did not take place and get so frustrated so that the repair service sent their best technician to smooth things over for LG. After multiple calls, all you get is a call center where NO ONE knows any information at all. They have to escalate through a portal to have someone call you back. I am still without a fridge. I leave on vacation tomorrow and nothing has been resolved because the technician could not fix our fridge, because the motherboard is broken on it. 3 years old! The compressor - BROKEN! The Freon - BROKEN!! A FILTER - BROKEN!!!. THE MOTHERBOARD - BROKEN. I asked the tech why, and he said LG is a BAD company, they always break. Now we have to wait for another shipment to arrive because LG couldnt get their act together in the first place. I have missed multiple days of work, purchased a new fridge. Lost hundreds and hundreds of dollars in food and condiments and purchases from around the world we had in our fridge. I am so pissed and frustrated that I cannot contain it and my head is exploding. I was told by a supervisor that my complaint was not able to processed because the tech didnt write it in the notes properly and that LG has policies. And all she kept on saying was, I understand!! DO you understand???? Do you come home every night to a fridge that is broken in your kitchen? Did you throw out trash bag after trash bag of food because your fridge suddenly stopped working? Did you miss multiple days of work so that you can sit at your house waiting for a repairman to come and never show up?? Did you go by a second fridge for your home? You understand how frustrating it is to sit on the phone for hours and repeat your story to new customer service rep who has NO POWER to do anything and then tell you at the end of it, I will escalate your request and I understand. You dont understand! LG is a terrible company, a terrible product with terrible follow through. I am still waiting for someone with authority to call me back and handle this properly and have some answers for me!! Do yourself a favor a never get an LG product. If I could rate you as a negative, I most definitely would!!!

Problema de seguridad de los mandos de la cocina de gas LG - Hace poco compramos una cocina de gas LG de 30 y pronto descubrimos que no hace falta mucho para que los mandos de control se giren involuntariamente a la posición de encendido y empiecen a liberar gas sin que nos demos cuenta. Hay que presionar ligeramente cada mando y el bloqueo mecánico de seguridad se libera inmediatamente, lo que significa que el mando puede girarse involuntariamente y el gas empieza a salir. Hasta ahora, en el espacio de menos de 3 semanas, hemos tenido al menos tres incidencias en las que no sabíamos que los pomos se habían encendido accidentalmente (tal vez por personas que pasaban por allí) y sólo fuimos alertados por el olor a gas que llenaba la cocina. Parece que Home Depot no tiene una política de devoluciones para los electrodomésticos principales, pero volveremos a nuestra tienda local para ver si hacen una excepción y sustituyen esta cocina por otro modelo. Si se niegan a aceptarla, volverán a tener noticias mías.

So we splurged and bought one of those washing machines with all the bells and whistles. Rust formed around the bleach dispenser after just over a year. This is completely unacceptable. It continues to grow daily and is not cosmetic to me. I have never had a washing machine rust out on me, what will this look like after 3 years? 5 years? If it lasts that long. There were some huge lawsuits back many years ago with auto manufacturers and rusting vehicles. Maybe an attorney should look into a class action suit against LG. A $1200 washing machines shouldnt rust. If they do, you should get relief from the company not the runaround.

Installed for less than two weeks, my $2500 refrigerator is nothing more than a kitchen interloper. Came home from work to discover water pouring from the water/ice compartment in the door. Customer service was a joke. The first rep told me he had scheduled my appointment for the following day but when the email arrived it was for a day Id told him I was not home. I insisted on talking to a manager next and she made excuses. Said there were no appointments available but she would email the repair company to call me first thing to try to fit me in. Called the repair company twice the next day and no email from LG. May be sending this one back and getting a Samsung.

Tenemos un frigorífico LG side by side de 4 años. Desde el año pasado el lado derecho del departamento de cubitos de hielo se congela completamente y hace imposible distribuir los cubitos por la bandeja. Cambiamos los filtros cada 6 meses. Durante días hemos puesto trapos calientes de microondas en el lado derecho del porta cubitos para ablandarlo y poder mover el porta bandejas hacia fuera. Esto es muy frustrante porque organizamos muchas fiestas y tenemos que comprar hielo. El frigorífico está a 41 grados y el congelador a -2. Por favor, ayuda.

LG sucks. I bought an LG washer and dryer set (top load) and just like the other 907 people on here complaining... my washer does not work right ever since LG so called upgraded our washer!!! No, it will not even complete one cycle. LG is doing NOTHING to fix this situation except for continuing to send repair people out... All I want is my washer the way it was BEFORE the so called upgrade... I will NEVER and I MEAN NEVER OWN ANOTHER LG PRODUCT!!! Save your money! DO NOT buy LG!

LG French Door Refrigerator,Freezer- Este es el peor electrodoméstico que he tenido, y he tenido muchos. El primer año de propiedad, la placa del ordenador falló. Durante los siguientes 8 años 3 ventiladores se estropearon - fuera de garantía por supuesto. Las tiras de plástico de los bordes de las puertas tuvieron que ser reemplazadas - 5-7 años ya que las puertas no cerraban completamente. La máquina de hielo era una auténtica basura, siempre se atascaba y nunca producía una cantidad decente de hielo. Finalmente, el compresor se estropeó por completo al año 12. La vida media de la unidad es de 13 años. También aprendí que pocos técnicos trabajan con LG o Samsung porque estas unidades no están diseñadas para producir códigos de error para el diagnóstico de problemas. También hay que tener en cuenta que LG era antes Goldstar, una empresa de electrónica surcoreana de muy baja calidad que fue rebautizada como LG debido a su terrible calidad y reputación. Huya rápidamente, está advertido.

Compré 2 nuevos lavavajillas LG para mi nueva casa en Sears. Ambos fallaron por completo después de aproximadamente 16 meses con dos semanas de diferencia con el mismo problema. Sears no quiso enviar a un técnico de servicio a pesar de que me ofrecí a pagar la llamada sabiendo que estaban fuera de garantía. La excusa fue que estaban demasiado lejos de Edmonton. No es demasiado lejos para entregar los electrodomésticos. De todos modos, las dos fuentes de alimentación fallaron y fueron sustituidas por una versión actualizada. Es curioso que sepan que las piezas son defectuosas, pero ni siquiera cubren las piezas defectuosas en garantía. Ambos lavavajillas siguen teniendo muchos códigos de error y fallan a mitad de ciclo más del 50% de las veces. A nadie en LG o Sears parece importarle, así que supongo que cuando mueran por completo los reemplazaré por otra marca y a través de un minorista que no sea Sears que acepte darles servicio en mi área por escrito antes de la compra. LG y Sears nunca me verán como cliente de nuevo y me siento avergonzado de haber gastado más de $30,000.00 con ellos en electrodomésticos nuevos. ¡¡Buena suerte a ambos!! ¡NO!

When we called to complain about refrigerator on 28th Nov around 7pm to Toll free number, they asked some routine questions, that to they are unable to listen what we are complaining about, later they said service people will call back, but I didnt receive any call from them till 29th Nov 3:55pm. I feel very poor response from LG...though I called service people directly in our area, they said they wont attend directly.

I am so fed up with my two LG front load washers which I purchased in August, 2006. 1 1/2 years ago the cold water valve had to be replaced in #1 washer. Six months ago, the hot water valve had to be replaced in #2 washer. Today the cold water valve had to be replaced in #1 washer again. I paid over $2,000.00 for these washers. Doesnt anything last more than 4 years? Next time Im buying top loading, cheap washers so when they break, I will just throw them out and buy new ones.

Compré una estufa eléctrica LG de gama alta, en 2014 y en unos 3 años los elementos calefactores se están estropeando. Desde hace 2 semanas, el elemento delantero derecho es inútil. Ahora los 2 elementos de la izquierda están actuando. Si enciendo la trasera izquierda, la delantera izquierda también se enciende, creando un peligroso (inesperado) problema de superficie caliente. En todos los años y en todos los diferentes lugares en los que he vivido, sólo hemos tenido modelos de bajo coste que no eran de LG, que nunca fallaban. Esta vez pagamos más y en poco tiempo se va al infierno. Nunca consideraré a LG para ninguna categoría de productos.

La lavadora de un año de antigüedad murió. La mayor parte del tiempo la máquina lavaba la ropa de un hombre soltero con un trabajo de cuello blanco. Así que muy poca ropa una vez cada dos semanas y ciertamente no se ensucia en absoluto. El servicio técnico tardó 3 semanas en aparecer y luego el propio técnico de LG dijo que la máquina era una basura y que la pieza para arreglarla estaba descatalogada. ¿En una máquina de 1 año? Después, LG me ha dado largas constantemente para pedirme un justificante de compra (que no tengo). La máquina se compró en Best Buy con una tarjeta de regalo de Best Buy, así que no hay tarjeta de crédito ni cheque ni ningún otro medio de prueba. Best Buy dice que no puede rastrear las compras con tarjetas de regalo. La máquina tiene una garantía de 10 años y sólo lo sé porque LG me dijo que registré la máquina con el número de serie el 10 de octubre de 2017. ¡ELLOS SABEN que la máquina fue comprada y registrada para la garantía! ¡Yo no la he robado! ¡No se puede salir de Best Buy con una lavadora de ropa escondida en el bolsillo del pantalón! Así que saben cuando se compró y donde se compró. Ellos (LG) tienen un registro de todos los números de serie y donde se entregan. Ahora se niegan a cumplir la garantía.

Compré el lavavajillas de accionamiento directo LG en mayo de 2012, funcionó durante 2 años y luego dejó de funcionar. Vino un técnico y sustituyó el motor y la bomba de desagüe, lo que no solucionó el problema. Volvieron y sustituyeron la placa base, lo que no solucionó el problema, luego sustituyeron la entrada de agua y funcionó durante 2 meses y ahora vuelve a no funcionar correctamente, no seca los platos. Creo que esta vez se trata de la resistencia, es ridículo.

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

Tenemos nuestro microondas LG desde hace unos 2 años, pero hoy se ha incendiado cuando he ido a recalentar dos lonchas de bacon precocido. En cuanto se puso en marcha, la pared derecha empezó a arder. Hemos abierto la puerta y la hemos desenchufado. Estamos muy decepcionados con la calidad de este microondas, modelo LMC0975ST. Hemos comprado dos frigoríficos LG para casa, dos televisores LG y todos han sido estupendos, pero no el microondas LG. Sé que se trata de una nueva tecnología, Smart Inverter, que LG ha afirmado poner en estos microondas, por lo que sólo puedo especular sobre si esto ha tenido algo que ver con el incendio.