I can say ditto to all the other reviews! No service/repair center in Phoenix so we had to have the repair service authorized. LG said that would take 5-10 days then they authorized the wrong company even though I sent the correct info (LG admitted it was their mistake). The company had to be authorized before they could order the linear compressor. 4 weeks still waiting for the darn thing to be fixed! Never buy this POS, so much for thinking I bought the best. Sent a report to the Attorney General here, time for a class action... Im in!!! 115 degrees with no fridge!

I simply cannot stand my front load LG washer! From day one, Ive found grey or rust colored random spot on our clothes and towels, and nothing seems to get them out. What a waste! There are a lot of bells and whistles which may seem nice, but I rarely use them and rarely need them. Never would I recommend this product. I miss my old top loading washer.

Bought this piece of trash 2 years ago at Best Buy. Highly recommended, well motor under warranty made grinding noise. Tech comes out, said no its the inverter drive and cost $224.00 including parts to fix. Ok we pay. 2 months and 1 week later the inside tub (bottom round agitator) starts to rise so its floating with the clothes. Called LG. They said another $224.00 to come out minimum cost with 60 day warranty. Why would I spend more money on this rip-off.

El peor artículo que he comprado en toda mi vida. He tenido muchos lavavajillas increíbles a lo largo de los años, desde los más baratos. Este es una pesadilla. Desde el primer día hubo problemas con LG. Los platos no se apilan. Se caen inmediatamente (como fichas de dominó). El portacubiertos funcionó mal casi inmediatamente. Ya no se bloquea para mantener la cesta de utensilios en su lugar. Esto hace que el cesto del extremo (uno de los 4) se vuelque dentro del aparato por el peso. El estante superior organiza vasos, cuencos o tazas. De nuevo, los artículos se caen continuamente. Yo (originalmente) pensé que los tiempos ajustables tanto en el estante superior como en el inferior eran una idea inteligente. Estoy seguro de que se veía bien en el papel, pero es un completo y total fracaso. Nada es seguro. Nada es fiable. ¿Se molesta LG en probar los equipos que construye? Desde el fondo de mi corazón... si ven este lavavajillas a la venta por favor huyan tan rápido como puedan.

If I were able to give zero stars I would. I purchased a $2500 LG refrigerator 2 years ago and it has also had compressor issues. LG is fully aware of this malfunction yet they are not pulling these off of the market. Their customer service staff is rude as well. I highly recommend you never purchase from this company.

So I decided to trade my Maytag washer in for an LG because Maytag kept breaking, 4 times in 4 months but washed clothes amazingly. Anyhow, my 6 week old LG washer sucks. My clothes do NOT come out smelling clean. Why? My washer does not have mold. Not does it stink, my clothes just dont smell fresh. This washer is ruining my stuff with a stink. They smell better dirty. What is wrong? What can I do? I tried doing everything, cleaned everything, changed detergents, everything. Please help.

Mi cocina de gas empezó a tener problemas con los mandos de control a los 4 años de uso. Hemos cuidado y hecho todo lo posible para mantenerlos juntos. He mirado el precio de las perillas de reemplazo y el precio es una locura. En el momento en que se compran 5 mandos se podría comprar otra cocina de gas. Supongo que eso es lo que tendré que hacer. La cocina sigue funcionando muy bien. Nunca recomendaría la compra de ningún producto LG. Mi lavavajillas es LG y no puedo usarlo. Empezó a dar golpes a todo el mundo cuando se usaba.

Esta ha sido la peor compra. Tengo esta lavadora desde hace menos de un año y cada vez que la uso me pica la ropa (haciéndola incómoda de usar), tira del hilo (arruinó un edredón nuevo) y hace agujeros. Llamé al servicio de atención al cliente de LG y enviaron a alguien pero no pudieron encontrar el problema. Sin embargo, el problema sigue ocurriendo. Volví a llamar a LG y se niegan a enviar a alguien y dicen que la máquina está bien. Si estuviera bien no estaría perdiendo dinero en ropa arruinada. No volveré a comprar un producto LG si así es como tratan a sus clientes.

Cuando nuestro viejo frigorífico dejó de funcionar hace algo más de 2 años, mi mujer y yo buscamos y decidimos comprar un nuevo frigorífico LG. Cuando el control del panel de la puerta nos indicó que debíamos sustituir los filtros de aire y de agua, pedimos unos nuevos, pero antes de que llegaran los nuevos, la refrigeración se apagó por completo y perdimos todo lo que había en el frigorífico. Más tarde nos enteramos de que si los filtros no se sustituyen inmediatamente la refrigeración se apaga. Hace poco más de una semana y sin avisar de la sustitución de los filtros, el frigorífico y el congelador dejaron de funcionar por completo. De nuevo, perdimos todo lo que había en el frigorífico y el congelador. El servicio de atención al cliente de LG no nos ayudó. Nos dijeron que un reparador se pondría en contacto con nosotros en 24 horas. 48 horas después, mi mujer localizó al técnico. He observado que no fue culpa del técnico. El técnico dijo que el panel de control eléctrico, el compresor y alguna otra pieza eran defectuosos y debían ser sustituidos. Básicamente, había que reconstruir el frigorífico. El técnico pediría las piezas. 6 días después seguimos esperando. Usamos un frigorífico de mi oficina para mantener la leche fría para nuestros dos hijos. El servicio de atención al cliente de LG ha sido totalmente inadecuado y muy decepcionante.

Compré la encimera lisa LG modelo LRE30463T en enero de 2010. Desde la compra, se oye un chasquido al hornear y usar la encimera lisa al mismo tiempo. Se hizo una reparación en garantía y se reajustó la temperatura de control del horno. Esto continuó y en diciembre el quemador superior grande se detuvo por completo. Me puse en contacto con LG y me dijeron que la garantía de 5 años no lo cubría, a menos que se hubiera quemado un elemento, pero que incluso en ese caso debíamos pagar la llamada al servicio técnico y la mano de obra. Nos pusimos en contacto con un representante del servicio técnico y nos dijeron que era la placa principal. El sitio web de LG no funcionaba, así que se puso en contacto con nosotros hoy para informarnos de que el coste total sería de casi 500 dólares. Pagamos más de $ 1000 para esta estufa en 2010. 3 años de problemas y no podemos hacer nada más que desecharla, comprar una estufa nueva o seguir usándola con 3 quemadores. LG es basura. El valor no vale nada. Nunca más. Volveremos a Whirlpool.

Compré un refrigerador Lg side by side en 2018 en Home Depot. También compré una garantía extendida para este producto a través de Home Depot. La compañía de garantía extendida es Asurion. Después de 2 años y 1 mes mi refrigerador murió. No se enfriaba. Esto sucedió un domingo. Así que llamé a Lg ese día para descubrir que estaban cerrados. Entonces llamé a mi departamento de garantía extendida. En la primera llamada me pusieron en espera durante 39 minutos... sólo para ser desconectado. Mi segunda llamada, después de otros 40 minutos, hablé con Dwayne ** que me dio un número de reclamación y dijo que una persona de servicio llegaría ese día entre 8-4. No apareció nadie. Esa noche volví a llamar a Asurion. Esta vez hablé con Natasha, que me dio otro número de reclamación y dijo que un técnico llegaría el lunes. No apareció nadie. Entonces llamé directamente a Lg, que me dijo que tardaría entre 5 y 7 días en llegar la fecha de la reparación. Me han dicho que no tienen a nadie en mi zona que acepte su cobertura. Así que ahora estoy sin frigorífico, he perdido toda mi comida y no tengo fecha de reparación. Esta es la peor compañía. No compren sus productos. Estarán desperdiciando su dinero como yo lo hice. Los representantes de LG se encuentran en Filipinas. No les importa ni usted ni yo... el consumidor. Estamos totalmente disgustados con la garantía, el producto y lg. Tengan cuidado... lg no es amigable con los Estados Unidos. Si lo fueran, no tendría que esperar más de una semana para que viniera una persona a repararlo. Me pregunto cuánto tardarán en repararlo. Y no proporcionan un refrigerador para usar mientras tanto. Usted está por su cuenta. ¡¡¡¡Pruebe con otra empresa !!!!

Compré la cocina de convección de gas LG en agosto de 2016. Ha sido una curva de aprendizaje para acostumbrarse al modo de horno de convección de gas, ya que anteriormente tenía una cocina de doble combustible que utilizaba la convección eléctrica (que funcionaba muy bien). Una de las razones de la compra fueron los mandos de control angulados y más altos, lo que pensé que evitaría que los mandos se encendieran accidentalmente. Mi gama de 12 años Kenmore Elite explotó en el interior, mientras que en el ciclo de auto-limpieza (contento de que estaba en casa y / o en la cocina cuando sucedió). En la Kenmore encendía los mandos accidentalmente con frecuencia y lo odiaba. Así que compré la LG. Bueno, todavía era capaz de encender las perillas por el cepillado contra ellos, como otros han dicho. Definitivamente es un peligro de diseño. Así que rápidamente fui a Target y compré las cubiertas de los pomos a prueba de niños. Los coloqué en los dos pomos exteriores de los quemadores del lado derecho e izquierdo. Esto dejó la perilla del medio sin cubrir en cada lado. Las fundas encajan perfectamente y ya no hay que girar accidentalmente los pomos. Puedo utilizar todos los mandos sin dificultad. Ahora la limpieza fácil es una broma. Funcionó dos veces inicialmente, desde entonces no hace nada más que acumular agua en mi horno. El programa es de 10 minutos según el manual y el temporizador de la cocina. Ahora veo que dice 20 minutos en la página web, Hmmmm. En cualquier caso, cuando el ciclo ha terminado, el horno no está caliente y el agua está fría. Así que estoy usando el modo de autolimpieza, a ver si lo hace mejor. No uso mucho mi horno. Por lo demás, estoy bastante contento hasta ahora, pagué $1600 por la LG. Me encantaba mi Kenmore Elite y no tenía ningún problema hasta que los elementos explotaron dentro andamp; dañado el horno, fuera de garantía. Espero conseguir 12 años en este, contento de haber comprado la garantía extendida por 5 años.

We purchased the LG washing machine from Sears for our new home and it never worked right. Sears failed to work with us to properly correct the problem. Finally, Sears came out to repair the machine. However, that made the problem worse. We asked to speak to a supervisor and were told they would call back within 2 hours. After waiting 4 days, we called Sears customer service and again asked to speak to a supervisor. We were told to not call Sears, but call LG. We did and they too sent a repairman (very professional), who said the machine was defective. LG agreed to send us a new replacement. The replacement arrived, but that too failed to work at all. Both the installer and I spoke with LG, that tried to blame it on a water pressure problem. There is no water pressure issue here. The installer stated the new machine is defective. The installers removed the new defective machine and put back the old defective machine. Incredible. Although LG has promised to send yet another new machine, I am now at the point where we will request a full refund. I believe we all have grounds for a class action lawsuit against LG and perhaps Sears. Anyone interested?

I purchased the set of washer and dryer last year from Sears but I have been regret to change my old Whirlpool set that I had it over 15 years. I only decided to change them because of water consuming. Other than this both were working perfect. I have two football player teens at home and I have to do laundry almost every day but most of the time the clothes are coming out smelly and I have to rewash them and using more electricity and water. I wish I could have my old one again.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

He comprado un horno doble LG muy caro. Hace unos meses me di cuenta de que el esmalte se estaba desprendiendo dentro del horno. Fui a hablar con el distribuidor que me lo vendió y me dijeron que tenía que contactar con LG, cosa que hice. Envié fotos y nunca me contestaron. Así que me puse en contacto con ellos de nuevo y me dijeron que tenía que pagar a alguien para que viniera a ver el horno defectuoso. El esmalte que se desprende del interior de un horno no debería ocurrir nunca. Esto es defectuoso no un problema con una pieza. También voy a decir que en los últimos 4 años he comprado de LG un horno doble, refrigerador muy caro, horno de microondas. Lavadora de carga frontal andamp; secadora y 2 Smart TVs. Su servicio al cliente es tan poco profesional y nunca trató de ayudarme. Han perdido definitivamente a este cliente de LG. Soy dueño de un negocio y he estado en el negocio durante 19 años nunca trataría a un buen cliente como me han tratado. Adiós LG.

En sólo 5 meses mi frigorífico LG de 471 litros ha dejado de enfriar. El técnico ha venido dos veces y todavía está intentando averiguar el problema y ya son 4 días sin frigorífico, además de que no están totalmente equipados. Estoy teniendo la peor experiencia y estoy muy decepcionada con un producto tan caro. Todos mis alimentos se han estropeado. Cuando se entregó el producto también había algunos daños en el mango. No esperábamos que un producto tan caro se estropeara en 5 meses.

Within 45 days of purchasing our brand new LG front loading washing machine, it began to leak water all over my floor. A few repair people came out and told me that the machine was over-sudsing and to use less detergent. They advised no more than a tablespoon of detergent - the machine still over-suds and drains out onto the floor. I have made several phone calls to LG and had several repair people out and they keep telling me the same thing - use less soap. There is no point in washing clothes and towels if you can only use 1 teaspoon of soap, the laundry does not smell good. I had a Whirlpool Duet, front loader, for 10 years and it NEVER leaked. Same laundry, water, soap, location, etc., the only thing that changed was the HUGE MISTAKE OF NOT BUYING ANOTHER WHIRLPOOL!

Compré un microondas nuevo para que nos durara (a los jubilados) un par de años. La parte inferior, por donde pasan los rodillos del plato de cristal, se ha oxidado en dos años y medio y hoy mismo, ha empezado un espectáculo pirotécnico detrás de la cubierta de mica del interior del horno, creando realmente fuegos artificiales allí dentro. Estoy muy enfadada con este horno de mala calidad. Tengo ganas de hacer un vídeo en el que lo demuela con un martillo pesado o una motosierra y salpicar todo Internet. Mi anterior Litton duró 12 años. Este es realmente un producto desesperante. Nunca más compraré un producto LG.

I bought an LG French door refrigerator March 18, 2015. Within last 8 months I have 3 repairs (freezer unfrozen), now the issue is coming over again. I called LG customer service 4 time on yesterday total use about 3 hours. They said they will sent someone to check the ref and I called at 6pm to double check and make sure the appt has set, they told me the appt was confirmed. Then I take a day off wait for it. Today, no one show up. I called LG customer service again, they told me no one set up any appt for me on yesterday and they set up another appt on next Tuesday. I have to take another day off, wait for that. And same issue has repair 3 time, still has problem. DO NOT BUY ANY LG PRODUCTS. THEIR WARRANTIES ARE JUNK. CUSTOMER SERVICE IS NOT THERE TO HELP YOU AND LIE TO CUSTOMER!!!

Bought new washer in August 2013. I have had the repairman out twice and machine still wont spin out sheets or towels. Electronic board has been replaced but LG refused to permit the first repairman to replace other parts that he thought were defective. I have wasted 1000 dollars on a machine that wont spin. I wish I had my 15 year old Whirlpool back. I bought the machine from Home Depot and they refuse to do anything until the original year warranty is out. Sent out another repairman today and after 5 minutes of self diagnostics, he says nothing is wrong with the washer. (This was from running an empty washer.) Is there anything else I can do?

Compré un lavavajillas LG LDP6797ST en 1,27,18. El 21 de enero de 19, justo 6 días antes de que expirara la garantía, el lavavajillas no se encendió. Un día después se encendió pero no funcionó correctamente. Asustado por los problemas de la garantía, compré rápidamente una extensión adicional de 2 años y envié una reparación a través de la página web de LG. Dos días después se pusieron en contacto conmigo y trataron de solucionar algunos problemas por teléfono. No funcionó, así que el representante dijo que alguien se pondría en contacto conmigo. El técnico se puso en contacto conmigo dos días después y me dijo que tenía que pedir una placa de alimentación. Dos días después me llamó y me dijo que vendría a reparar. Se presentó e hizo la reparación y el lavavajillas ha funcionado sin problemas. También tengo un televisor OLED desde hace 2 años y nunca he tenido ningún problema con él.

Compramos un nuevo paquete de cocina LG cuando construimos nuestra casa. No hemos tenido más que problemas con nuestra cocina y LG no ha dado un paso adelante para hacerla segura. Uno de los quemadores se ha estropeado en numerosas ocasiones al utilizar el propano en nuestra casa. Hemos pasado horas con este problema y ahora el quemador no funciona. Muy decepcionados con esta estufa y con LG como empresa.

The freezer seems to defrost by itself when we turn the temperature down (or before the cold mark used when the fridge is only 25% occupied). I woke up once and noticed that theres a puddle of water surrounding the fridge. I thought I just forgot that I pushed the defrost button, but upon checking, the button wasnt pressed at all. I couldnt find the owners manual since the fridge is already 5 years old. Not really sure if this is a technical issue or if this is indicated in the manual. Havent tried to contact customer service about this issue. Just need to find the warranty papers and manual first.

Updated on 08/23/2019: Hi this is third review about the same issue I have been having for 6 months in that LG is not fixing the brand new refrigerator that only worked for two weeks. I have been trying for 6 months for someone to show up to fix it. They then sent me an email a month ago saying they would call me to arrange a time to replace it. They didnt call. Another technician was scheduled to come. This would be the 19th appointment I have had with them and none they have shown up to. I just received another text saying that my appointment is cancelled and LG are doing absolutely nothing to honor my warranty with them in rectifying the situation. I can not say enough to never buy anything from LG.Updated on 08/14/2019: 2nd time I am writing about useless LG. I bought a brand new refrigerator. It broke after two weeks of owning it. 6 months has passed. They use A&E Factory as technicians. A&E have cancelled on me 17 times leaving me to wait at home for them and then either not calling at all or they text 30 mins before the end time. LG contacted me after I wrote my first bad review saying they would replace it. This was a month ago and now they have disappeared. Do not buy LG, the product breaks; the company is dishonest, they do nothing to help, they lie and do not follow the warranty. I am still stuck with a broken fridge with no help whatsoever. I never write reviews. I am so upset and angry about this situation I had to write this so no one else goes through what I am right now. I am utterly stranded and at the mercy of the technicians never showing up and LG doing nothing to rectify the situation. Absolutely disgusting.Original Review: Your freezer broke within two weeks of me owning the refrigerator. I have been waiting 12 weeks for someone to come and fix it. Your service provider in my area has cancelled and not shown up to any of the appointments that have been set. I will never ever ever buy an LG product ever again and I am telling every single person I know and all those that follow me on social media, on Yelp and Google and all sites to share my advice of never buying any LG products. I am disgusted with your company and disgusted I have been offered no compensation for this situation.

He tenido nuestra lavadora LG durante 10 años y NUNCA he tenido problemas con ella - mi ropa sale fresca y limpia. Es la mejor lavadora que he tenido (¡y tengo 90 años!). Muy fácil de cargar y descargar. Yo lavo alfombras y otros artículos pesados - ¡estupendo!

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

Mi nuevo y costoso colector de pelusas no queda al ras. Ha provocado que la ropa nueva y la vieja se arruinen. También hace que la ropa y las sábanas se retuerzan haciendo que no se sequen correctamente. Esto es inaceptable. ¿Qué puedo hacer para remediarlo? ¿Existe una retirada del mercado? ¿O se puede devolver o sustituir la secadora?

All 5 stove control knobs have melted and deformed because they are plastic and located directly above the oven. LG customer service instructed me to find the oven model number and after pulling the oven out they then advised me that some ranges do not have the model number on them so they could not help me replacing the knobs. I�€�ve used the oven once. Don�€�t buy LG appliances.

Compré un lavavajillas LG en la tienda Pacific dentro de la tienda Best Buy en Tampa, Florida, el pasado 28 de noviembre de 2014. Incluso después de leer los comentarios, indicando que la máquina dejaba un olor extraño, no limpiaba bien... No estaba totalmente convencido. :-( ¡¡¡Gran error!!! RESEÑAS - CRÉANSE - Sí, la máquina no es buena en absoluto. ¡¡¡La máquina no se usa demasiado, pero después de unos meses... el olor que salía de ella era increíblemente asqueroso!!! Parece que algo se hubiera muerto dentro (que quede claro, yo enjuago todos los platos antes de ponerlos dentro del lavavajillas). Los vasos empezaron a ponerse blancos. Los platos se notaba que quedaba algo en ellos, no se secan del todo. Después de unos meses tuve 2 invitados en mi casa y la máquina llegó a ser utilizada todos los días... OMG - entonces realmente podía ver el daño - finalmente decidí llamar al servicio después de 10 meses.SERVICIO AL CLIENTE - parte 2. Cuando llamé a LG, me dijeron que sólo podían encontrarme por mi número de teléfono, pero no me encontraron. Llamé a la tienda en la que lo compré, Pacific inside Best Buy, y me dijeron que sólo podían encontrarme por mi número de teléfono, pero no me encontraron por teléfono. Así que me dirigí a la tienda con la factura del teléfono en la mano. Todo esto me llevó un mes más. Ahora estoy en el mes 11 de mi garantía, mi tiempo se está agotando (que Best Buy puede encontrar por cualquier información que usted les da) ... El gerente de Best Buy intervino, se disculpó y pidió al gerente de Pacific que concertara una cita para llamar al servicio técnico por mí. Sí, lo hicieron, pero hoy estuve esperando desde las 8 de la mañana hasta las 12 de la noche y no apareció nadie. Llamé a la empresa y me dijeron que no prestaban servicio en mi zona. Así que dije: ¿Qué? Después de pasarme toda la mañana esperando, y no ir a trabajar, ¿no vienen?. Me dijeron que habían llamado a LG, y les dijeron que no prestaban servicio en esta zona, y que LG debería haber dado mi horario a otra empresa. LG dijo: Me disculpo... otra persona puede ir a su casa el miércoles. Les dije: No puedo ir a trabajar el miércoles. Me dijeron: Bueno, Advance Tech Service, no nos dijo que no daban servicio en su área. No podemos hacer nada. Así que dije: Bueno, de nuevo, soy yo, el consumidor que se mete en medio de Best Buy, Pacific, LG, y Advance Tech Service... Nadie quiere responsabilizarse del error, de mi día de pago que no hice. El gerente de LG me colgó en la cara. Es grosero, cruel y no está bien. Lo único que quiero es una máquina que funcione correctamente y bien, y que alguien se responsabilice del error. LG y el servicio de atención al cliente - MUY MAL - no comprar de ellos o de Pacífico.Actualizado el 11,12,2015: OMG - el hombre de servicio de LG vino a mi casa ayer. Después de enseñarle mi máquina, lo sucia que estaba mi vajilla, el acero inoxidable lleno de jabón blanco, las tazas de café con todo el café dentro, le conté el terrible olor que salía entre lavado y lavado, le enseñé mi mueble que tenía algún tipo de daño en el lateral debido a la humedad.... No pudo encontrar nada malo en él. Me dijo que el único problema era que tiene que abrir el grifo de agua caliente a 120 grados antes de encender el lavavajillas. Este es el problema de su máquina... Incluso me sugirió que instalara un calentador debajo de mi fregadero!? Llevo 16 años viviendo en esta casa, y sólo he tenido un lavavajillas antes, que básicamente se rompió después de bastante uso, y siempre funcionó perfectamente. ¿De qué está hablando? ¡¡¡Por favor, ayuda!!! Está en garantía y no quieren arreglarlo.

El peor servicio de atención al cliente. Compramos un conjunto de lavadora y secadora de carga frontal de 2.000 dólares. El motor de la lavadora se rompió a los 14 meses y costó 600 dólares repararlo. LG ni siquiera responder a mis llamadas. Compren cualquier cosa menos LG. Mi marido va a la lavandería porque tiene miedo de usarla.

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn�€�t call us to report it so we need to send him out again and call us when he�€�s in front of the fridge. Mind you it�€�s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I�€�m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that�€�s from the technician. If you call their number it says, �€�Are you having a cooling problem�€�.�€� Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that�€�s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It�€�s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You�€�ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

Ive posted on this site regarding my Maytag stackable washer and dryer. Now Im posting regarding my BRAND NEW LG stackable washer and dryer. After much researching online regarding stackable washers and dryers, I finally went with the LG brand. My Maytag washer went dysfunctional after 6 months. For the following 8 months, I had Maytag repair guys at my home, every two weeks, to fix the same exact problem. I had an error code that flashed on the machine. It was THE same code each and every time. Every part that was replaceable on the machine had been replaced, yet the problem continued. Maytag customer service is HORRIBLE.Now LG. The washer, when pumping water into the machine, caused a loud thumping in my walls. The vibration of the washer caused a rubbing and squelching noise from the dryer stacked on top. The company is well aware of the dryer problem and told me, There is nothing we can do about it. They are selling a machine they KNOW has a problem. The washer problem was an electrical problem, also not fixable. And when a certified LG technician comes to your home and tells you in all honesty that he has nothing good to say about his company, then THIS IS A MAJOR problem.The machines are 2 DAYS OLD AND DO NOT WORK. Customer service is HORRENDOUS. I literally spent an entire day talking with customer service. It was only when I was speaking with the 8TH representative that a repair appointment was finally made. One representative actually asked me this, Can you describe the noise? Can you better describe the noise? Can you give different words to describe the noise? Who knew there were so many ways to ask the same exact question repeatedly? I also had to repeat answers to other questions as well.Needless to say, the machines will be returned and I am on the hunt for a different brand. The problem is, when you go to research the variety of brands, all of them have complaints. And what I have noticed is that for the majority of brands, their machines become dysfunctional at the two year mark. This is pretty shabby, considering you are spending close to $1000 or more per machine. I just dont have thousands of dollars every year to spend on appliances because the companies out there, cant seem to make durable products anymore. My parents have Kenmore appliances. Theyve had the same appliances for YEARS and no problems. What happened to decent machines? And what the heck happened to great customer service?? If there was a 10 star option for the worst service and machines imaginable, I would choose that.

LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.

LG cubrió satisfactoriamente la reparación del frigorífico. Consideraría la posibilidad de comprar electrodomésticos LG.

My refrigerator has been a nightmare since the day I bought it. A month into the purchase the freezer drawer would not pull out. No big deal. The repairman came and fixed it. Recently, however, was the worst when I walked downstairs on Christmas night and heard dripping water and found it coming from the ceiling of the bedroom-right underneath the fridge. At midnight my grandchildren and I we were unloading food into our cheap garage fridge which we paid about $300 for and has never given us an ounce of trouble! This occurrence was another water line that goes to the ice dispenser. My LG is 5 years old and this is the second time this has happened. It has ruined my wood floors for the second time. I have to replace baseboard for the second time. I have to replace sheetrock for the second time. But this time I have to replace my beautiful cabinetry in my kitchen and that is almost impossible to match and will be a major expense.The first time the repairman came he told me LG uses cheap tubing that cracks over time (less than two years). He replaced one tube, but evidently not the other, hence the second major leak. The tubing cost around $12 to replace, less the house call for the repairman. Now can anyone tell me why LG cant put a piece of decent tubing on the back of the refrigerator in the first place. It would save so many people so much grief, so much money and so much time. Come on LG, cant you put out an appliance that would make people happy rather than cost them a fortune in house repair? For an extra $12? Really? You cant spare a $12 profit to make a decent appliance? Remember, Life is Good, until your LG refrigerator leaks through your wood floors and sheetrock - twice.

Utilicé el horno por primera vez 3 meses después de comprarlo y mientras el horno se enfriaba después de cocinar en él, la puerta de cristal explotó. Este modelo de cocina tiene un horno doble: un horno superior pequeño y un horno inferior grande de convección. He utilizado el superior en numerosas ocasiones, pero ésta era la primera vez que utilizaba el horno inferior grande. Como estaba en garantía, llamé a LG y presenté una reclamación. Tardaron 2 semanas en enviar a alguien a mi casa para evaluar la situación. Tras la evaluación, me dijeron que informarían de sus conclusiones al Departamento de Garantía de LG y que se tomarían las medidas oportunas. Acabo de recibir una llamada de la empresa de reparaciones diciendo que LG sustituirá el cristal de la puerta. Estoy un poco preocupado porque esperaba que sustituyeran toda la puerta. ¿Cómo afectará esto a la integridad de la puerta? ¿Y si vuelve a ocurrir? Podría ocurrir en cualquier momento, sobre todo durante el ciclo de autolimpieza del horno. Estoy muy preocupada y desearía que los fabricantes volvieran a los días en que la puerta del horno era sólida.

I should have known better than to purchase a refrigerator from Sears because of past experiences. On two prior occasions, (two different refrigerators) we had Sears technicians tell us that our units could not be repaired. So, in one case we purchased a new one from Sears but kept the old one. The old one was still running (5 years later), but the new one stopped cooling completely about three years ago. This time, we decided to live with the two partially operational units. The newer one has now stopped working, so we mistakenly purchased a new LG model from Sears, on Friday of September 2. Sears promised a delivery (for an extra $10) on Saturday of September 3. When we had not heard from sears by 4:30 on Saturday, I called their installation services. I was told that the item was not in stock--great. It was the Saturday before Labor Day, with food spoiling because the refrigerator was full of food.Ok, now I wanted to complain to someone at Sears, so I called their customer service (disservice?). After getting the runaround and being redirected to three other numbers (with 10 minute delays before connections), I found someone who could help. This helpful person told me that the unit was in-stock, but they were waiting for American Express approval for my purchase. I let them know that American Express has never (since 1964) delayed approval of my purchases and that I felt they were lying. I was told to call American Express. I told her that I wanted to speak to someone who actually knew what was going on, and the line went dead. I did call American Express; I was told that the purchase had been approved on Friday, so Sears customer service has more than one liar on their staff. Judging from all the other complaints about Sears, I wonder why there has not been more publicity to protect the public from this deceitful company, so much for customer service.

Purchased refrigerator end of April 2015, paid 2900 and expected it not to break in less than 5 months. It has been 3 weeks without refrigerator - I lost $3000 in medicine and approx 500 in food. LG covers nothing towards any loss nor do they care. I received my next batch of Enbrel today and today a value of 12000 and have to take it to my daughters house 20 miles away - I have no way of keeping it safe. Lg has been unresponsive and will not return a phone call. At this time service is scheduled for Monday. Hopefully they ordered right parts as no one came out to even look at it.

My LG bottom freezer refrigerator was 4 months old when it started to emit a chemical odor that permeated the foods and made them inedible. It smelled similar to the smell that it had when it was new that the manual said would disappear a few days after running it and it did go away. I called LG, and they sent a repairman, who opened the door, said he could smell nothing and that was it. Over 2 months, I called LG and I got the run-around until finally they said they will do nothing. I replaced the fresh air filter at 6 months to see if that would help, and it knocked the odor back for a few days, but then the odor just came back. Now, I have a brand new refrigerator sitting in my kitchen that is totally useless. Do not buy this refrigerator.

I purchased a new LG washer WT1201CW and dryer DLEY1201W when we moved to a new home recently. In all my 50 years washing clothes, I have never had such a poorly designed machine. The washer is so deep that I have to half hang inside the machine to reach the clothes at the bottom (I am 54). The machine doesnt fill with enough water to sufficiently clean the clothes and I end up with spots and streaks. The dryer also performs poorly, not fluffing the clothes and bunching them so they end up wrinkled. I am very dissatisfied and will never purchase anything from LG again.Updated on 05/25/2016: I received a reply with only a portion of my complaint answered and the answer was ridiculous. I am posting this to warn others, dont purchase a top loading washer and matching dryer from LG. I am a grandmother and have washed clothes for many years, this is the worst appliances I have ever owned.

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

Tuve algunos problemas iniciales con la unidad, ya que dos puertas llegaron dañadas. Me llevó algún tiempo, y numerosas llamadas de seguimiento, pero las puertas fueron reemplazadas y el frigorífico se ve y funciona muy bien. Esperemos que dure.

Compré una lavadora y secadora LG en 2018. En 6 meses la secadora no tiene calor así que llamé para que la repararan. Hubo que cambiar el cuadro eléctrico (cerebro de la secadora) y el termostato. Llamé a la tienda para expresar mi decepción y la vendedora dijo: ¡Debes haber comprado un limón!. ¡Está claro que no respaldan las marcas que venden! ¡Menos de 2 años después mi secadora vuelve a no tener calefacción! El técnico ha venido hoy y hay que cambiar exactamente las mismas piezas. Creo que tengo una máquina defectuosa y LG dice que lo más probable es que la reparen. Creo que deberían sustituirla. Un aparato que sólo ha funcionado durante menos de 6 meses no es lo que yo pensaba que estaba comprando. Pensé que estaba comprando calidad. No volveré a comprar un LG. Incluyendo la fabricación, esta será la tercera vez que se pone la misma pieza en esta máquina. ¡Claramente defectuosa! Tuve Whirlpool durante más de 10 años y nunca tuve que llamar al servicio técnico. Estoy muy decepcionado con LG.

In August 2011, I bought an LG top load washer (WT5001CW) at Sears as well as a dryer for a total price of $1,850. Less than one year later, the lid on the washer locked. When the technician opened up the top panel, I noticed that the metal was scorched - like in fire. The entire board had to be replaced. Ive also noticed a foul smell ever since Ive had the washer. Recently, I was notified of a recall due to some balancing problem. I was also sent a sticker advising me not to wash or spin any item known to be waterproof or water resistant, even if the label on the item permits machine washing. I was under the impression this warning would only be in effect until the recall problem was taken care of. Oh no, the technician who came out made sure he told me never to wash things like bathmats or mattress covers that may have rubber/vinyl backing. I asked what am I to do since bathmats for one thing need frequent washing. He told me, Lady, go to the laundromat. Im 75 years old on a fixed income and the money I paid for these appliances was hard to come by. Ive had many different washing machines in my lifetime, but never encountered anything like this. I wish the LG CEOs office was nearby so I could dump this piece of crap in front of his desk. Life is not so good right now.

Purchased a double oven model # LDG3035ST/01, within the first year the top oven kept giving a F9 and F11 code and the oven wouldn�€�t heat past 100 degrees-so we started only using the bottom oven which now gives us the same code. We basically only use our range for the cooktop. So disappointing and we never will buy a LG product.

Potential fire - The refrigerator light stayed on after the door was closed and melted the entire temp control unit, which also houses two light bulbs. We smelled smoke and determined it was the unit mentioned and disconnected the light bulbs.

I heard that LG refrigerators were okay, but since buying my own LG I heard the opposite. I�€�ve been fighting with LG since February the 28th to make my fridge stop making noise. It sounded like it was rattling. It was very loud. Also, the wait times to get through to LG sometimes are ridiculous. But their customer service people are good. They�€�ve had four different people come out, and the latest one was yesterday. My fridge is temporarily fixed, but yesterday the guy said, �€�Oh, yeah, the problem is you need a new compressor.�€� And three other people before him never figured that one out. The guy who came yesterday adjusted the feet on the fridge and said, �€�If this doesn�€�t fix it, we�€�ll put a new compressor.�€� But so far, it�€�s okay. I�€�m gonna give it a couple of weeks.

I wish I would have read the reviews before I purchased the LG refrigerator my big mistake.We purchased the French door refrigerator on 12/2012. Didnt expect it to last only 4 yrs. Like other reviewers the compressors and motherboards have been replaced not even two months ago and already failing. We were lied to and given the runaround about getting the parts. Living out of an ice chest for 4 wks and replenishing the ice didnt come cheap. They really need some overhaul in the customer service dept as they must go to liars training. Now I see what a piece of junk LG is. I wish somebody would get a class action lawsuit against them. We were supposed to get an email receipt. Still waiting. Never again would I purchase LG.

Worst washer ever. I bought this machine and within 3 years I had to replace the main control board twice. I didnt even bother to call LG due to all the reviews and complaints on the web. Just this weekend went out and bought a Maytag washer. Hopefully this will be a lot better than the LG. Never buying a LG product ever again.

We have had this refrigerator for two years. The ice dispenser leaks water after every use. Our family uses a lot of ice, especially in the summer! Despite our best efforts to keep the area dry, moisture got up under the control panel. So far it has not affected the function, but I am scared it will eventually. We contacted LG about this and were told that it is merely a cosmetic problem that is not caused by the refrigerator itself and that cosmetic problems are not covered under warranty. We will never buy another LG product. We should have purchased the Samsung we were looking at!

We purchased all new kitchen appliances just over 2 yrs ago in Dec 2013. 1st the microwave was delivered dented. They came in and ordered replacement parts which were delivered dented not once, not 2x, not 3x, but 4 times. Then the fridge/freezer stopped making ice, needed a part replaced. The range/oven door glass was developing uncleanable stains in between the front of the door and the inside of the door. Then the oven door started to have a weak seal causing the top of the door to become dangerously hot. My legs were burnt a couple of times when removing items from oven. The door was replaced. The dishwasher stopped working because of a clogged hose. After calling LG for help many times! They sent a tech. And the parts and labor were covered although out of warranty. 2 days later another part went on the dishwasher and again is not working. 1 day after the microwave is not working either!!! Seriously? I cant tell you how many phone calls it has taken to get some positive response from LG. Call after call there was always a reason why they could not help me at that moment and asked that I call back. The customer service is awful! I spoke with several hours, kept me on the phone from 15 to 20 min at a time and half the time they would not even record or take notes of the call! I have missed work and sleep over this and all they can say is we are sorry for the inconvenience. They have no clue. I want these appliances gone! And replaced with another brand. Anything else would be an improvement. Stay away from LG!

The finish is coming off of the drawer of my stainless steel Lg refrigerator. It is just almost five years old. We have also had issues with the ice maker over flowing. I do not feel that the over all quality of appliances is what it used to be. I will not buy another lg refrigerator.

My LG refrigerator model LRFC21755 continuously has ice build up at the bottom of the freezer. LG says to defrost the freezer but this fix only lasts for about a month. You shouldnt have to defrost your freezer every month. LG has not been much of a help in resolving the problem.

I seldom, if ever, write complaint letters. However, this washer has been the worst purchase I have ever made. I absolutely HATE this machine. I thought I was purchasing a high-end washer and its a piece of JUNK. There is never enough water even though I always select more water with each load. The clothes arent even fully emerged! Stains remain, the clothes appear dingy, and after the load is complete, all the clothes are twisted together in knots. I have to separately untangle each piece in the load before placing in the dryer. No agitator in the top loader, insufficient water, spin speed ties clothes in knots. You should see my king size sheets. Its been a nightmare since day one. AVOID this machine like the plague. Im getting a replacement ASAP.

I have to defrost the base of the fridge about every two weeks, ice dispenser jams up. Unable to get warranty service so warranty is a false claim.

My LG clothes dryer (model #DLEX5170W) stopped working during my first year of ownership. That was just the start of my problems. Getting someone in customer service @ LG was another part of the problem: they put the burden on you and told me I didnt have enough electric power (I had plenty) & had to hire a certified electrician and get more power. The electrician (at my cost) said I had plenty of power. Called LG back and they still had me jump through hoops but finally set up an appt. with Jimmys Same Day Appliance to come to my home one afternoon, LG said, between 1 and 7 on a Friday. He never showed and never called. (I have caller ID, so I know he never called)! What a waste of time. LG set up a 2nd appt. for the following Monday with the same guy/co. to come between 11-3 and at 12:30 he called to say his daughter fell at school and hurt her arm and he was going to the hospital and doubted he would make it today. At least this time he called. I called LG....another ten to twenty minute call, and requested a different service tech, and got one for tomorrow between 1 and 5 pm. What a nightmare. Had I known LG products break down during their first year and that customer service is so difficult I never would have bought their product! Never will again!

Purchased a top of the line LG Linear something or other. Not going to lie. It�€�s beautiful. We get lots of compliments on it but just over 3 years old and it stopped making ice. Now it�€�s not freezing and the fridge part is not cooling enough. Milk keeps going bad. Customer service is full of it. They know what�€�s wrong with their product and they keep asking you to check for leaks and to reset it. They gave me 3 contacts in my area to have it checked. First contact �€�we don�€�t work on refrigerators.�€� I think they mean just LG refrigerators. Second one never called me back despite multiple messages left and the 3rd one, number disconnected.I finally called someone else with years of experience and he said, Check out LG online and you�€�ll see what that what I�€�m telling you is common with LG. Type of compressor is great. Saves you about 100 dollars a year on electricity if you don�€�t mind paying 1000 dollars to �€�maybe�€� fix it. Yes he said, Maybe LG will give you a new compressor but labor will run you about 1000.00 and I will not warranty my work for more than 3 months because it�€�s common for them to break down again within a year. I�€�m just going to buy a new one but not an LG. He highly recommended Frigidaire. Cheaper. No frills. Not very fancy but they last a long time.

Compre Lg Range en best buy en octubre de 2013 con dos años de garantía. Gama rompió, es más de dos semanas- todavía a la espera de ser reparado. Pedí una cita con el servicio de atención al cliente de LG el lunes. El técnico vino el jueves, afirmó que las piezas que fueron enviadas a mi casa por atención al cliente estaban equivocadas, por lo que ordenó la pieza usando su teléfono celular y nos dio la hora y el día que estará de vuelta el sábado de la misma semana entre las 11:00 am a 1:00pm. Esperamos y no nos llamó. Le llamamos después de la 1 de la tarde. No consiguió la pieza. Pedimos otra cita con él, le dijimos que el lunes por la mañana estábamos en casa. Nos vamos a Tampa a trabajar desde el lunes por la tarde y volvemos el miércoles por la noche, dijo que estaba disponible para venir el martes. Tenemos que trabajar por lo que hizo el arreglo para que él venga el jueves. Dijo que de acuerdo, el jueves 22 de enero, entre las 12:00-1:30. Esperamos - no hay llamadas así que lo llamamos de nuevo después de la 1:00. Nos dijo pensé que estaba hecho, le preguntamos ¿conseguiste las piezas que necesitabas?. Dijo sí, así que por qué dijo que pensaba que estaba hecho si todavía tiene la pieza con él. Dijo que no habíamos llamado al servicio de atención al cliente de LG para concertar una cita para que viniera, le dije: Me ha dado una fecha y una hora en la que vendrá el jueves entre las 12:00 y las 13:30, ¿por qué tengo que llamar a LG para concertar una cita si ha hecho un acuerdo para venir? Así que llamé de nuevo a atención al cliente de LG y hablé con RJ y me aconsejó que no tenía que volver a llamarle porque seguro que nos llamaría (a Bill el técnico) para que nos devolviera la llamada. Volví a esperar y no me llamó, así que volví a llamar a LG y hablé con Kyle, que no pudo ayudarme, me transfirió a Willie, el supervisor, y me dijo que la política de LG es que los clientes vuelvan a llamar para concertar una cita OTRA VEZ, si el técnico no pudo hacerlo, y que hagan otra reclamación para que arreglen la estufa. Luego me transfirieron a LG Premier Care, hablé con Carnecsha y le dije que presentaría una queja y que llamaría al Defensor del Consumidor para reclamar. Ella me dijo que no podía hacer y le dije por qué no, nos han presionado, como consumidor tenemos derechos, esta es nuestra vida, compramos la garantía como nos dijeron los vendedores. Y entonces ella me transfirió a Best Buy a la escuadra Geek que lleva la garantía que compramos, y luego se transfirió de nuevo a LG para hacer otro arreglo para que el técnico venga.

Our refrigerator starting beeping every 30 seconds. We checked all the troubleshooting suggestions from leveling, moving around the food, buying thermostats, to making sure the doors were closed. We figured out the beeping was the freezer section. We called LG who immediately said the sensor was bad and that the part was covered but the labor will not be. It seems that this is a known problem. Im just wondering why, if its a known defect... why isnt it covered. I havent had the refrigerator for 7 years yet so it should be covered. Right?!?! We corrected the problem by taping down the switch that turns on the light in the freezer section. Last night, 4:32 am, the other section started beeping. It beeps for every 30 seconds for about 20 minutes and then stops for a few hours. Id rather not be able to see in my refrigerator than spend hundreds for repair. The temps are fine. Just, buyer beware.

Purchased a LG Washer and Dryer about a year ago. Would NEVER buy another one. If I could afford to buy a different washer I would get rid of this thing NOW!! Never gets my clothes clean. Most of my clothes have been ruined. Dryer takes HOURS to dry! Worse washer and dryer I have EVER had. And I am 69 years old!! So you can imagine how many Ive had. Wish I could get my money back from this one.

Would you board an airplane knowing that when its electronics fail, there is no way the passenger door can be unlocked? This is exactly how the WT5070CW LG washer is engineered. Ours died a mere 4 years (!!!) after purchase - its electronic controller died in the middle of a wash cycle and left the brain dead machine with its door locked, with no manual way to unlock it, holding hostage a full load of wet laundry which has been rotting there for ten days, exuding a horrible smell! And, to add insult to injury, here is what happened when we ordered the part from LG (via Sears Parts Direct, order number **) and paid extra for expedited 2-day shipment: after 4 days we were informed that LG has not shipped yet, no reason given (the part should directly from their warehouse to home) and there is no guarantee when it will arrive. This is LG engineering! This is LG customer service!

I thought I had the worst refrigerator experience ever until I read the other reviews of my LG French-door refrigerator. The following is a list of problems most of which occurred within the first year we owned it. There were so many that we didnt call for replacements under the warranty, which we should have done, but we really needed a whole new fridge and we never would have gotten one from them.The door seals dont work properly, so we have to check to see that the doors are shut. You cant open one door without the other opening! The produce bin, which is made of flimsy plastic, cracked and broke so that it wont slide on the track. The ice-maker takes forever to make ice. The water dispenser on door never worked properly. The plastic rim of shelves became loose and was about to fall off. The fridge light overheated and burned and melted the top of the fridge and the light bulb sockets (Im told a lot of LG refrigerators have this problem). The plastic cover over the light never snapped properly into place and we had to use duct tape to hold it on. It eventually warped from too much heat from the bulbs.I did extensive research online to find a French-door fridge that would fit into the space we have. We didnt have many choices and I paid $2200 for the LG fridge. I should have read the reviews first. I will never buy an LG product again and I have told all my friends not to.

Im so glad to have found this. Thought I was crazy. Our LG frontload washer smells terrible and weve had service calls out 3 times for what looks like pen marks all over our white clothes. Its not a pen. The first time they said it was a drum shooting oil onto our clothes; nice. They replaced the drum. The second time, service didnt show up. The third time they said it was because the washers accumulate black slime that is accumulating throughout the internal parts of the washer and will randomly shoot out the black ink appearing lines. Do not ever purchase an LG. They make a good TV, but not washers or kitchen appliances. They also do not have service centers anywhere in our area (maybe our country?).

We spent a lot of money on a good washing machine great for the environment but not good for washing clothes!! UE is the message I continue to get while I try to complete a simple wash load. I called Home Depot where I purchase it and they dont service it... saw that coming so I needed to contact LG... after 15 min they told me I need to contact a service company but like the previous person NONE IN MY AREA!!! I finally had a company come, paid for a new sensor and guess what??? UE UE UE. Im Done!!! Dont buy LG!!! I would tell you how I truly feel but I am a lady!!!

Have this stove for less than 5 years. From one day to the next the oven just stopped working. Error code F9 displayed on oven control panel and when I checked manual it states the regulator valve is closed. How can this shut off without it being touched? We unplugged the stove for an hour and still the oven doesn�€�t heat. Also, the burner control knobs just turn on their own by the slightest bump. Few times smelled gas and it was because the knobs had turn unknowingly. This is very dangerous. The grates are even changing colors. It seems the warranty is no longer in effect. Now what?

At less than 2 year of age my LG top-load washer malfunctioned and flooded my house. According to the washer repairman their assembly was such that the washer pressure sensor hose was wrapped around an arm and the vibration caused it to come loose, resulting in the washers inability to sense the water level - so it just kept filling. Not only did LG not stand behind my nearly new washer, this machine is pure junk. I know to watch and check that hose frequently although I can say its never had another issue with the assembly correction. Problem is it just doesnt clean. The water level varies such between loads that I always stand there to make sure enough water flows in to actual get all the items wet. I realize one of the so-called features is less water usage....but seriously if they dont get wet, its hard to clean. I noticed my whites and bright colors look dingy after a few washes, so I started watch closely - this is how I discovered the water issue. I now wash my clothes 2-3 times to get them clean enough...thats sad. I HATE this LG and will never purchase another of their products.

Mi lavavajillas empezó a pitar y a apagarse a mitad de ciclo. Este lavavajillas sólo tiene un año. También he notado que más personas tienen el mismo problema con los lavavajillas de LG. He pagado demasiado dinero para que me pase esto después de un año de uso.

I purchased a washer in January 2013. It started giving a UE signal and delaying the cycles. No matter the size of the load, it kept doing this. It was serviced on April 9th, 2013. It worked fine for several weeks. By June it started the same problem described above. I attempted to make a service appointment online and it keeps saying there is no service for my area!!! I chatted online with an agent and this person (Gus). He asked me for all the information and also stated there was no service for my area and that he would talk to a supervisor to call me. This has not happened (7/18/13). On Monday 7/22, I called LG and the person (Richard) told me that all I had to do was to rearrange the clothes I was washing. I told him that was not a solution and I wanted it to be replaced or money refunded. There was a lot of discussion and then he told me that a repair person (who I need to call instead of them) would charge me for the service, which I refuse to do since this is a new appliance. I went to the store I bought the washer from (HHGregg) and the store manager called LG and there was no solution to the problem. I am not willing to keep this washer giving me such hard times!!

Sólo hay problemas desde el primer lavado. He utilizado mi nueva lavadora LG de gama alta una docena de veces. En aproximadamente el 75% de esos ciclos, hace un sonido de chirrido tan fuerte que reverbera por toda la casa. Cuando finalmente vino el técnico de reparación (después de que presentara CUATRO solicitudes de asistencia), el sonido no se produjo durante su visita y dijo que no podía repararlo. También dijo que el problema es conocido, y que incluso si el sonido se hubiera producido mientras él estaba allí, no podría repararlo de todos modos porque el problema es electrónico y no mecánico. Lo que me queda es una máquina nueva y costosa que es prácticamente inutilizable, en medio de la pandemia de COVID cuando me gustaría especialmente poder esterilizar mi ropa y mis sábanas. No podría estar más decepcionado con la calidad de este producto y la falta de resolución del problema.

Bought this refrigerator for roughly $1700 and then spend roughly another $1000+ on LG Authorized repair over the years on replacing low quality broken parts. And continuous beeping of because the compressor gets iced up and refrigerator stops working. Solution Call LG Repair again and again, $125 per visit. How can you live with a refrigerator which every few months stops working. LG refrigerators with Bottom Freezer are a lemon. DO NOT BUY THEM.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

I will never buy from LG again! This has been a horrible experience. This is the 2nd time our fridge went out. 1st time frost build up at the back of the fridge and it wouldnt stay cold. We lost $250 in food. This time it completely went out and lost $500 in food plus 2 days off work without pay to have a repairman, who was sent by LG not do anything at all. The repairman told us the compressor and other components had to be replaced. He told us this isnt guaranteed because its known that LG has compressor issues. Its just a bandaid for the inevitable. Today he was supposed to be here at 8:00 am. No call, no show and no explanation! And... 2 weeks now without a fridge. Completely disappointed. This was not a cheap fridge. Dont buy this product! Read all reviews.

The washer goes unbalanced since I bought it new. Ive called LG MULTIPLE TIMES and they have done nothing about it. They finally want to send out a repairman but per my research I have found out that the repairman will change my computer board and slow down the spin on my machine leaving my clothes wet still. This is not what I paid $700 for, its deceptive trade practice. Ive called Sears and LG both and neither is gonna stand behind their product. LG customer service is horrible and if you comment with a negative comment on their facebook page they will just remove it. If LG was a honest company they would leave THE NEGATIVE COMMENTS UNTIL THEY RESOLVE THE ISSUE.

I chose LG for the brand name, style and price. I love the LG brand. Its always a really good fit for me. Ive never had problems or needed repairs and I havent had to buy any new ones. I like the ice maker and water dispenser and the way the shelves were positioned. It was overall a really nice refrigerator. I love it. I love it. I love it. I wouldnt trade it for nothing in this world. But the drawer could have been easier to maneuver. It sticks sometimes and leaks and is pretty difficult to manage but otherwise its an awesome brand and they should definitely try to work it out.

Mi microondas sobre la gama tiene poco más de un año. Anoche, mientras hacía palomitas, sentí un olor a plástico quemado. Abrí la puerta del microondas y vi que salían llamas de un agujero derretido en la parte superior del microondas. Tiene más de un año, así que mi elección es comprar uno nuevo o quedarme sin él. Lo compraré, pero no un LG. Pero seguro que le contaré a todos los que conozco lo que ha pasado. Para lo poco que lo uso, debería haberme durado años y años.

He llamado. He esperado en espera. He enviado la prueba de compra varias veces y todavía no puedo conseguir que nadie me ayude con el hecho de que no he tenido un refrigerador que funcione desde marzo. Ni siquiera tenía un año y dejó de funcionar. He venido aquí para ver que no soy la única que tiene estos problemas. Es una vergüenza para LG por su terrible servicio de atención al cliente y por no respaldar su producto. Me han dicho que era debido a COVID al principio que nadie podía venir, yo era la comprensión. Ahora estoy más que molesto. El comprador debe tener cuidado, los productos se ven bien, sin embargo, se ven bien sin la función no me hace ningún bien.

I dont need to reiterate all the complaints on here again. Also purchased 2 years ago washer and dryer, now getting water hammer... Dryer not drying and so on.$2000.00 investment from P.C. Richards. We need a class action lawsuit against LG.

Comprado el lado a lado 1 de abril de 2015 y el compresor está roto a partir del 23 de junio de 2018 cuando me di cuenta de la acumulación de agua y mi helado suave. Comprado en Best Buy y te dan un año extra de garantía. Los reparadores no trabajan los domingos y lunes así que tengo que esperar 4 días antes de mi cita. Originalmente querían citarme para el 2 de julio, que es dentro de 11,2 semanas. Mi frigorífico está ligeramente frío y el congelador ha dejado de congelarse. Pagué un extra por la unidad LG que anunciaba su compresor lineal silencioso. Estoy muy descontento de que la unidad se rompió en 3 años. Es ridículo. Me aseguraré de adquirir una garantía adicional si veo más averías en el futuro. Ojalá hubiera comprado un Whirlpool, que es la recomendación de Consumer Reports. Algunos de mis amigos tienen Whirlpool y sin problemas.Actualizado el 06,26,2018: Tenía el reparador fuera. Pensé que era el compresor lineal, pero resulta que es en el sistema cerrado donde el freón está conectado a las bobinas de metal. Cree que hay una fuga. Sólo tiene 3 años. No debería ser así. Hay que concertar otra cita y un especialista vendrá a buscar la fuga y a poner freón. Si no pueden arreglarlo, me darán un frigorífico nuevo. Esta es la garantía de Best Buy. Hoy en día no vienen con una garantía de 5 años. También me plantearé comprar una garantía ampliada. Las cosas ya no se fabrican como antes, cuando los montadores las ensamblaban. Mi viejo GE duró 20 años. Eso fue en los años 70. Ellos diseñan a propósito para romper después de ** años.

2020 compró un frigorífico grande LG de puerta francesa. Tenemos un filtro de agua doméstico que también alimenta la máquina de hielo del frigorífico y el dispensador de agua. Lg no proporciona ni pone a la venta un enchufe para sustituir el filtro de agua del frigorífico. Me veo obligado a sustituir el filtro de forma regular ya que ningún filtro de agua debe ser utilizado para la eternidad, no es seguro. Lg, cuando se le informó del problema, tardó muchos meses en responder que no ofrecía un tapón. Otras marcas sí ofrecen tapones. LG nos apunta con una pistola para obligarnos a comprar sus filtros. No volvería a comprar un producto LG.

Estaba tan frustrada con mi secadora de carga frontal LG que compramos en 2016, ya que después de aproximadamente 1,5 años de uso, la secadora comenzó a DESTRUIR nuestra ropa. La ropa se enganchaba en el borde del filtro de pelusas y terminaba en un nudo retorcido, destrozado. Busqué en internet a otras personas con un problema similar y encontré a alguien más que experimentó lo mismo que yo. Le pedí a mi marido que echara un vistazo y encontró una acumulación de pelusa que impedía que el filtro entrara del todo. Añadió una extensión de cartón al accesorio largo y estrecho de la aspiradora. (No podíamos creer la cantidad de pelusas que se succionaban. EL PROBLEMA SE RESOLVIÓ: el filtro llega hasta abajo. Espero que LG haya solucionado este problema en futuros modelos.

Compramos una casa hace 3 años con todos los electrodomésticos LG nuevos. Recientemente, nuestro horno, que usamos poco, empezó a hacer un ruido extraño. Al encender el horno para hornear observamos un agujero derretido a través de la parte trasera del horno con llamas disparando en el horno similar a una antorcha. El horno tiene instalado un software de solución de problemas y, por lo tanto, descargué la aplicación en mi teléfono móvil, pero después de numerosos intentos no funcionó. Nuestro refrigerador LG también falló en marzo bajo garantía y ahora estoy 5 semanas tratando de conseguir LG para honrar su garantía después de una factura de reparación de $ 1150. Han pasado 10 días desde que envié toda la documentación a LG a petición suya y no me han contestado nada, nada, nada. El horno estaba fuera de la garantía de 1 año y, debido a la naturaleza del problema y al software defectuoso, compramos uno nuevo por 1050 dólares. Entre los dos electrodomésticos LG nos ha costado 2.200 dólares en 2 meses. Si alguna vez obtengo algún reembolso de LG hacia el refrigerador voy a revisar mis comentarios para reflejar su posición detrás de sus productos y su garantía. Después de tantas comunicaciones de ida y vuelta simplemente no sé si LG es de fiar o juega con los consumidores - Próximo voy a actualizar todo el mundo en la situación del refrigerador si escucho finalmente de LG.

The looks are appealing. Its function has been great. Everything in its design is functional and the movable shelves are really nice as to cleaning I can remove the glass and clean any spills that occur. It has the spill proof shelves when there is a spill its so easy to clean up. Its quiet when running as we have an open concept room so that doesnt interfere. I love the bottom freezer and will always opt for that as there is so much storage and the convenience of two drawers to pull out what I need. I can also pull that out and clean when needed.

Compramos nuestro refrigerador de puerta francesa alrededor de diciembre de 2018 cuando compramos nuestra nueva casa. Nos ha encantado nuestra unidad hasta que un día las dos bobinas de la parte del refrigerador y el congelador se apagaron. Hice un pedido de reparación en agosto de 2020. LG subcontrató el trabajo de reparación a un taller local que estaba bien. Aquí es 10,25,2020 y todavía estamos sin nevera. Me he puesto en contacto con LG y con la empresa de reparación en numerosas ocasiones y no se hace nada al respecto. LG básicamente se ha lavado las manos de toda la situación y se la ha cargado a la empresa de reparación. Me cansé de esperar a que repararan el frigorífico porque tenemos una familia numerosa (8 miembros); volví a llamar a LG y le pedí que me sustituyera o me devolviera el dinero de la compra inicial. Desde entonces llevamos 2 semanas y todavía no he tenido noticias de LG sobre la decisión de sustituirlo o devolver el dinero. Estábamos contentos con la unidad mientras funcionaba, pero desde entonces ha sido una completa pesadilla y NO VOLVERÉ A COMPRAR NUNCA MÁS UN PRODUCTO LG EN MI VIDA debido a este incidente. Espero que mi crítica ayude a aclarar las cosas a cualquiera que esté pensando en comprar un producto LG.

Bought April 2013. Drying fault reported November 2013. Machine blew up/imploded February 2013. After 3 engineer visits that took 2 months to complete the machine was deemed repaired (engineer 1 guessed the fault wrong, engineer 2 guessed the fault right but instead of logging it he marked the job as complete, engineer 3 brought the right part and recommissioned the machine).Soon after during a fast spin cycle the machine exploded. By that I mean that it spun out of control at 1400 RPM, a bracket broke, the motor is broken, the drum is broken and in all I have a ruined appliance - what would have happened if my terrified wife had not been there to hit the power supply off (not to mention what could have happened to her)? The machine did not cut itself out. The 4th engineer found essential fixing screws were not where they should be ... did engineer 3 fail to correctly put the machine back together, or did LG supply a dangerously defective machine?I would be able to answer these questions if LG showed any interest at all in handling my complaints. After being escalated numerous times to supervisors we have never heard from a supervisor. We have never received an apology. We are forced to accept the same sub-contracted repair company to tinker with this appliance. I have told the supplier that I am not accepting anymore repairs and I am demanding a refund. This is spiraling into a court case.This machine cost 600. It is meant to be the best. Instead, it broke down within the first year and the after sales warranty service has been appalling. Their telephone number costs money to ring, it inevitably means a lengthy wait and discussion, the person at their end has no authority other than to follow a script, their supervisors make no attempt to communicate to us, their repair service is awful (4 engineers!!! and after the 3rd the machine exploded!).I rang their head office and the abrupt receptionist repeatedly told me to speak to customer service about my problem and that they do not give out names ... the senior managers are ring fenced in hiding from customers who are thoroughly fed up with their service. I tried publicly shaming them into giving me what they legal have to. Their Facebook team ignored me and their Twitter team gave me the link to their website. Seriously, this is a company that shows no interest in customer service. If they did, then I would not be in this situation.(And for info, the initial fault is a drying fault. The machine vents the steam during the drying cycle via the water waste pipe. Before it gets there it passes through an internal chamber and takes with it all the lint, hair and other debris collected in a drying cycle. However, that muck instead of being discharged settles on the inside of this chamber. It builds up and then blocks the chamber. This then means the machine can NOT remove the steam generated during a drying cycle so the clothes just become so hot that they will burn skin - proof being when my wife burnt herself on the machine. Now, being a simple customer I of course cant state the obvious that this is a fundamental design flaw. I have to PAY for a qualified engineer to inspect the machine and they have to write a report to state this. 1 - I have to PAY! 2 - What independent engineer is going to do that against a mega corporation?)I will never buy LG again and their level of customer service has pushed me to channel my anger into putting an objective and correct review of them on any review site I can find. Not to mention an exponential Facebook network. They just do not care.

This is the worst company and worst products I have ever seen! My new LG dishwasher that was bought in 2013 died in 2015 and needed to be completely replaced! The refrigerator that I bought in 2013 died at the end of 2016 and has not been able to be repaired and LG wants to charge tons of money to replace the compressor which is what failed after 6 weeks and 4 visits by repair companies came to try and fix it! It has a 10 year warranty but when I called its on parts only! They want to charge for parts even though they say its covered! Dont buy LG!! They have the worst products and service I have ever seen!

LG top load wt 1101cw - This machine is less than a year and a half old, and we have the same problem as most of the other people with this model. After speaking to LG customer service, they tell me the same thing that the book does and after doing the smartphone diagnosis, they will gladly send out a tech to tell me what is wrong with it. The machine will give the UE code with nothing in tub but water!!! And then say they dont have a problem......

Me pregunto por qué no es una opción el cero estrellas? ¡No confíen en un frigorífico LG! Compré todos los electrodomésticos de cocina nuevos hace cinco años (todos LG) y el más caro fue el frigorífico de puerta francesa. Se supone que tiene un compresor lineal de última generación. Pues bien, investigad y veréis a mucha gente en la misma situación que yo. Después de dos años, el compresor del frigorífico falló. Fue como tirar de los dientes para que LG enviara un técnico a mi casa a pesar de estar en garantía. Tras numerosas llamadas, conseguí que un técnico viniera a mi casa para decirme que necesitaba un compresor nuevo. Había que pedir las piezas, lo que supuso otro retraso de unas tres semanas. Finalmente, un técnico volvió una vez que llegaron todas las piezas, sólo para decir que también hay una fuga interna en el frigorífico y que hay que cambiarlo. Llevo unas 5 semanas sin frigorífico y LG todavía no me ha ayudado con una resolución. Tengo asignado un caso de resolución alternativa y eso puede llevar unos 10 días más para que determinen qué acción tomará LG, si es que toma alguna. El servicio de atención al cliente es absolutamente horrible, no importa a quién llames por teléfono y no les importa decir que es su política y no toman medidas. ¡Compre cualquier otra marca!

Purchased our first big purchase for our kitchen remodel. All LG products. Stainless steel. Big upgrade for us. The dishwasher had 2 minor problems that we were able to fix. Our refrigerator (model LFX28978ST/0) although has had 3 of the shelves in the door cracked, a rolling wheel on the Vegetable bin broke, the clear cover on the butter dish broke and the ice tray cracked. All within 3 year of purchase. LG suggests we purchase the entire ice maker $180 just for a $10 ice tray, the vegetable bin is no longer available. The other parts I was able to purchase at $150. After contacting LG I understand they dont even sell replacement parts. You have to go through a parts business. I will never purchase another LG product again and I will make sure all my friends, family and all my contacts on Facebook know about the terrible customer service and shoddy craftsmanship LG has.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

Este es el segundo microondas de este modelo. El primero funcionó bien durante un año, hasta unos días después de que se agotara la garantía. Era más barato comprar uno nuevo que repararlo, así que compramos uno nuevo porque hacía juego con el resto de nuestros electrodomésticos LG. Este duró menos de 3 meses. Home Depot exige 3 intentos de reparación antes de aceptarlo (aunque tenemos el plan de servicio ampliado), así que nos pusimos en contacto con LG de nuevo. El mismo técnico vino, lo desmontó y lo volvió a montar, diciendo que no podía encontrar el problema. Después de eso, funcionó durante un día. Cuando volví a llamar a la empresa de reparaciones, el técnico dijo que se pondría en contacto con LG para que se ocuparan de ello. Se puso en contacto con ellos, pero sólo nos han llamado una vez para pedir más documentación. Todavía estamos esperando la llamada de seguimiento una semana después para que nos devuelvan el dinero. Nunca compraré otro microondas LG. Muy decepcionado con su servicio de atención al cliente.

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

Do not waste your money on the washer, and do not bother getting Home Depot extended warranty. Both are useless. LG doesnt want to know anything after only 1 year. Extended warranty states that it is not a covered service, so why the extended warranty? Just to get more money out of you. Washer has defect - seal gets damaged and they state it is not a mechanical problem, even though water is leaking due to the seal hole. The rep told me the seal just keeps the door closed, but the washer is working fine. The seal gets damaged due to a manufacture defect. They know this and so it is not covered. I searched many reviews and complaints are all the same. Do not bother purchasing LG products. You get no help in correcting their defects!

Updated on 08/02/2019: LG is blatantly cheating its customers in the name of Customer Service. They drilled my refrigerator without my knowledge and finally declared that the unit is not repairable after 30 days and 5 tries. The technician drilled my refrigerator without informing me. Now they are not ready to replace my unit as I do not have the purchase receipt, is this JUSTICE? What is the use of Serial Number on the unit. Am sure LG can extract all the details based on Serial number but they want to cheat the customers and humiliate them. Please stay away from LG, my young family suffered a lot due to LG.Original Review: We bought LG Refrigerator and it stopped cooling after 4 years. We called LG and they sent a service technician after 2 days, he did the repair and the refrigerator stopped cooling again after 3 days. Now the horror story starts. I called LG and they said that a service agent will call me back to schedule an appointment and it never happened. I called continuously for 4 days and each time its a 45 minutes wait but they just treat customers like garbage. I will never ever buy or endorse LG product in my life. LG does not value its customers, I felt humiliated and I am writing this review with a lot of pain.

Esta cocina es la mejor. La parte superior de cerámica es fácil de cuidar y el horno fácil de limpiar nunca está sucio, y los ajustes de convección son una brisa con los ajustes de conversión rápida. Teníamos una similar en nuestra otra casa y cuando compramos esta casa era una necesidad. Simplemente nos encanta la comodidad y la facilidad de uso.

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.