6-month old washing machine, bearings worn out. New machine supplied, 3 weeks later leaking. Engineer replaced part, kitchen now flooded. What a fantastic product and what a fantastic level of skill from the engineer. Never had a Bosch washing machine before, never again.

Bosch hot water heater GHW 1600 H - After my hot water heater stopped working, I called support system. I received an absolutely no help from your service. The lady was only concerned about if I was certified to work on my own personal equipment that I bought from your company. I am very knowledgeable about the electrical and mechanical equipment; I am a machinist over 40 some years. She advised me that I had to have a service tech call her to get the information off of her. You cant even find a park to replace the equipment that I have. What piss poor support. I will never buy another product from Bosch.

This dishwasher is clearly the best ever. Love it. Incredibly quiet, cleans marvelously. Not afraid to run it overnight or when I am not at home.

A few years ago we bought Bosch green dishwasher. That means it uses relatively low (below 100C) temperature to wash and dry. Thus various microbes are not killed and the dishwasher sanitized. Finally, the water which always should be in the dishwasher gets nasty smell. Who was so stupid to create such green stuff without option to use normal washing and drying temperature not the green? Do not buy Bosch as you can get something stupid like green microbe friendly appliance.

I bought a Bosch dishwasher and it did not work since the day it was installed. The door would pop open after running for an hour. I called Customer Service at Bosch and they had repairman come to fix. After four attempts to get the dishwasher to work, they decided it was unrepairable, although CS argued with me that it was repairable! I sent in all paperwork and heard nothing. I found out that they couldnt read it, their files werent big enough to receive it, etc. After multiple calls on my part, I found out that they will replace it in 10-14 business days. I have already been without a dishwasher for 1 1/2 months. This is ridiculous! What lousy customer service. I will never purchase a Bosch product again.

This is the best ever. Its quiet, good looking and cleans dishes spotless with no need to scrape. You wont be disappointed. Friends and relatives are amazed when they see how dirty they are going in and how clean they are coming out.

About four years ago, I purchased three Bosch appliances at Best Buy. Oven, microwave and stove top. The microwave does not work properly since the time it was purchased, uneven cooking, takes a long time to heat up or cook food. Bosch technician took a look and said, That is how it works. Today is the oven and microwave, are not working at all. Bosch repair service is costly, diagnose, parts and repairs. Their soonest appointment to repair them will be in two months. I called different appliance repair services, but they do not work with Bosch appliances. I would not recommend Bosch appliances.

$600 dollars to repair a 3 year old BOSCH washing machine not covered under warranty. The part that regulates the motor went and the part is $399. Customer service said they needed my purchase receipt and diagnosis and they would get back to me. After a number of emails and phone calls BOSCH will not cover a penny. BOSCH does not stand behind their product. I just bought a LG washer, never buying a Bosch product again.

We purchased 3 Bosch appliances when we built our house 6 years ago. The dishwasher and microwave are up to par. All appliances are working. However, our 30 BOSCH gas range is experiencing rust spots on the lower drawer and around the main door. The enamel has come off part of the top of the range. I know from past experience with another dishwasher in my previous custom home, which Sears stood behind, that had rust spots on the door panel. The repairman actually said its a knock off from China and this is not stainless steel. I will say that my opinion is this is the same problem with the Bosch oven. Most people know that magnets do not stick to stainless steel. Well, start testing! Magnet sticks to my stainless steel dishwasher, microwave, range door and range lower drawer which means the appliances are NOT stainless steel.The magnet does not stick to my LG refrigerator which is 10 years old so it is true stainless steel. Since BOSCH and the store I purchase it from advertised these products are stainless steel, I paid for stainless steel. Customer service is not up to par. The customer service rep and a supervisor talked about my business to my cleaning lady as she called them to defend her use of cleaning products as BOSCH tech said my cleaning products must contain bleach. I will be filing a complaint with the BBB, Attorney General as I feel this is false advertisement. and to BOSCH, I am glad you recorded the conversation with my cleaning lady as you had no right to speak with her about my business and to make her an offer on my range of 20% off. Total violation of my business. Diane ** in NH

The Bosch is the quietest dishwasher weve owned. It cleans effectively and spaces are identified for dishes/glasses. Run time is ~ two hours.

Does a good job cleaning dishes. Its quiet and has plenty of adjustments to accommodate different size dishes, pots and pans. The most annoying thing is starting the washer cycle. You must press the start button for the EXACT length of time or it wont start. Hold it too long (more than about 1.5-2 seconds) it wont start, hold it for less than 1 second, it wont start. Over the past few years Ive gotten the timing correct so that it starts about half the time without trying a second or third or fourth time. (Gets very frustrating at times and you feel like punching the damn thing). Also, the door handle trim broke not long after getting this unit. Thats annoying but not worth fixing.

Pathetic Bosch service in Gurgaon, I have been chasing them to repairs my washing machine since past one month. Surprisingly they have sent the engineer in between to charge me for service call but no resolution of the problem, they willliw too much on the progress. Request no one to buy Bosch products as you may never get satisfied after sales service.

We bought a BOSCH washing machine on 7th May 2018 from our nearest dealer in Anchal, Kollam (Dist), Kerala. They delivered the product on same day evening as informed us to company executive will come within 24 hours or maximum 48 hours for installation and demo. We were waiting from 56 hours or more and none of the company executives or service person contacted us. When we called customer care and dealer they are just saying executive will come soon. You need wait again and again. If they are not able to do this simple installation & demo for new customer in timely manner, how do they handle service complaints and technical issues!!! We feel that BOSCH company is not caring about their customer service and they just want to dispose their products and they dont have any concern about service after sale. As per our experience, We do not recommend anymore their products.

My washer is a lemon. I have complained so much but it doesnt seem to do any good. Thank God I bought the extended warranty. The last two times goes to show how badly the washer was made. When the repairman came out to fix it, the numbers didnt tell him what was wrong, So he had to start looking for things.A belt was broken like a fan belt in a car, after taking that off, he tried to move the inside around. It still wouldnt move. He then took the motor top off and found down inside a pillow case wrapped around the motor. I was without a machine for 10 days. Now are you ready for this? I didnt get to use my machine for 24 hours and its broken again.

Plastic control panel on Nexxt 500 dryer broke 1st year (2008). Replaced by Bosch. Repairman says it happens all the time. We moved 5 miles. Plastic doors on washer and dryer started cracking. Bosch claimed since we moved they no longer were under warranty. Two inch pieces are continually falling out on/off doors. Washer has never cleaned very good. When enough pieces fall off and seals on doors no longer hold, we will go back to Whirlpool if they are still around. Their products always lasted 10 years plus. Dont know how Bosch got the reviews that convinced us to spend that much money.

Front door handle has design flaw and has cracked on both sides where the buttons are and now needs replaced. It has broke in a third area and is attached to the wiring so it will cost. I am concerned this will continually be a problem after repaired as it has broke with no little kids in the house that do not abuse the dishwasher and it cracked just under the year mark. Very disappointed. Now cracked and have to replace year and 8 months...

I am a plumber in Sydney. I always recommended Bosch or Smeg dishwashers to customers when doing kitchen renovations I used to have a Smeg dishwasher which was very user friendly then I changed to Bosch which is my biggest downfall in appliance selection & recommendations, since having it I have found: #1. It not washes soap off properly & we were told not to use the finish tablets. #2. Racking system bottom rack loses wheels all the time & top & bottom racks folds & doesnt hold dishes properly. #3. Faults with drainage system always happening & I always need to reset system holding start button down 10 sec #4. Now it has a fault E15 flashing & drain continues to drain - I even payed for extended warranty which doesnt cover much not happy. I thought Bosch had a much much much better quality dishwasher than this.

Our dishwasher line broke and ruined the kitchen. Boschs warranty on their appliances have the least desirable service and not dependable products. Washing, drying, noise and energy use werent what I had expected from the reliability of this product.

DOES NOT EVEN DESERVE A ONE! I bought all Bosch products for my new kitchen thinking German engineering was the best!!! Well, think again! The dishwasher is great, the slide in gas stove is ok but surface scratches at the slightest contact. My complaint is the 24 electric wall oven that I paid close to $ 2,000 for. You set it at 350, the light indicating it has reached the temperature goes off when it is at 325 degrees, when it reaches 350 it then moves on to 400 and even goes up to 500 or sometimes goes down again to 350. It is not usable! I complained repeatedly, had a serviceman come more than once and finally Bosch replaced it only to have the same problem all over again!! I even got my electrician to come when the second oven had the same problem but the problem wasnt the electricity! I feel totally cheated and wish I could reach a larger audience with my complaint!

Friends please do not go for Bosch brand front load washing machine. I made wrong decisions in buying Bosch washing machine. I bought it on 6/7/2016 for 25k and it is stopped working now as on 25/9/2018 in just 2 years and 2 months. Warranty period is 2 years. Service person visited the site on 1/10/2018 and inspected the machine and told drum and gasket has gone and needs to be replaced. The cost for replacement as they told first is 11800. After discussion with Bosch higher officials they have given 50% discount and now the cost I need to pay is around 6000. Investing 6000 in 2 years for service is not a small amount. People buy the product by trusting brand and my kind request to Bosch is do not sell this type of cheap quality products to consumers. My kind request to consumers is if you want to buy washing machine please do not go for Bosch which is designed to work only for warranty period I think.

We bought a Bosch dishwasher on 12/ 28/16. We have had it serviced twice because it will not turn on. Please do not buy a Bosch dishwasher. Called twice and they said it has to be serviced first. Really its not even a year old, JUNK!

I bought a Bosch oven in 2005, it has never worked correctly. I had a repairman out the first year and was told it was within specs. He did nothing more than shoot the interior with an infrared thermometer! This year our Thanksgiving was completely ruined because the oven would not hold a constant temperature. I had a repairman out and was told the thermostat was bad. Also the switch was bad. Total price for both was $60.00 IF you could find them. The company no longer makes them! After trying to contact their customer service department I finally got a response after sending their corporate office a note to send someone physically to customer service to check on them because they were either not there or all dead! I got a call back from a supervisor telling me that indeed the parts were no longer made and I should buy a new oven! So I am to understand that this is an appliance company that does not know how to make thermostats or switches that work. I see from the other reviews that they have made a habit of this. I agree with the others, I will NEVER buy another thing this company produces under any name. This includes Dremel tools. They do not care about their customers.

Wed just purchased and installed a Bosch Ascenta (top marks from CR) when my husband got transferred. It was pricey but worth, so we opted to move our new appliance with us. No issues for a couple of years, then it stopped draining, wasnt under warranty etc. Since we werent sure how long wed be in our house we opted for less expensive brands - went through three before our big kitchen remodel. Went back to Bosch - unit was as outstanding as our first until we had to unhook it make so adjustments during the remodel. Since being reinstalled, it doesnt drain. We get an E25 error and have to run rinse cycles to force it to drain. It smells - like celery? Maple syrup? And the filters which I clean after every cycle are loaded with debris - and we pre-rinse!? Still under warranty I called Bosch. Since we dont live in a metropolitan area, they referred me to an approved Bosch service provider in lieu of sending a Bosch tech. Called their suggested provider and was advised that Id have to pay $100 for them just to come out even though this is a Bosch warranty call. Seriously? I already dropped $800 and now I have to shell out for something that should be fully covered by the warranty? Next washer wont be a Bosch.Updated on 05/07/2018: The grimy clean dishes and the awful stench had me biting the bullet and accepting the ridiculous service call charge. Service tech was at our house for less than half an hour and had to call Bosch Tech Line for help - between the two they decide its a defective wash pump. $490 to fix + $100 to diagnose = more than we paid for the unit (was a sweet Black Friday deal). Figured wed just buy a new unit until I was flipping through the owners manual and noted that this unit carried the Good Housekeeping Seal which guaranteed to refund or replace any defective product within the first two years of ownership. When I was finally able to get an answer from GH I was told that Bosch no longer carried the GH Seal but that theyd forwarded my info on to Bosch. I was surprised when Bosch contacted me, and upon my supplying proof of purchase and the service techs invoice, agreed to repair the washer at no charge to me and refund the $100 service call charge. I had such high hopes.Two weeks later, with a new genuine Bosch replacement part in hand, Mr. Service Tech installed the new wash pump and leaves telling me its all good. I run a cycle with no dishes and what do you know - E25! Mr. Service Tech comes back out and is on the phone with the Bosch Tech department again. Actually overheard him getting pointers on how to spin this to being our fault i.e., we installed the dishwasher incorrectly!?! Our dishwasher is routed directly into the waste water line in the basement, not into the kitchen sink (which drains in to the same waste water line) - so heres his analysis of the situation: Modern dishwashers dont have enough power to expel water down (to the pipe below the unit) and are made to push the water to the sink (through tubing fed through the nearby cabinets and UP into the disposal). So they can defy gravity, despite being low energy? He doesnt know why were only getting the error sometimes but thinks maybe theres an air bubble and the reason were able force drain is that enough water pressure builds up that its finally able to clear. Maybe theres something stuck in the drain pump - couldnt explain why he didnt check that the first time he came out - and didnt do it this time either!? Cant explain why the dishwasher worked for six months. Tells us to disconnect the dishwasher drain hose from the waste water line and set it up to drain into a 5 gallon bucket. Run a cycle and if the water drains into the bucket there should be no E25 error and proof that it wasnt correctly installed. Call him if that doesnt work.SO...we do it and we ran every conceivable cycle on after the other - no breaks - drained every time, but 50% of the time there was significant water left in the washer and the E25 error. Called Mr. Service Tech this morning. Was told that either hed call us back or the service company would call once they determined what to do. My bet is nothing. But, were not out anything, and we wont be buying a Bosch again!

Let me start by saying I have lived in 2 apartments with a combined total of 6 Bosch appliances, 3 of which have failed. In my old apartment, we had the Axxis Washer and Dryer (top/bottom) units. The dryer never dried. After numerous service calls which my landlord paid for, it finally worked. The washer also leaked water extensively, causing the hardwood floor boards to come up.In my new apartment, we have the exact same washer and dryer which have worked fine. Problem? The cooktop and oven. Both failed the same exact month. The cooktop igniter would not stop clicking and the electric oven would not heat, even though it was receiving power and all else functioned. I had a technician from Bosch who came to diagnose. He knew less about ovens than he did English. Could not understand a word he said. He fussed around with the cooktop for an hour and proclaimed some part to be broken. Cost? $800. Are you for real? The cooktop NEW is $700. As for the oven, he claimed the element needed replacement. Cost? $1000. I kicked him out of my house and they still billed me $160 for the service call. Bosch, you are the absolute worst. I will never buy an appliance from you again.

I have always thought Bosch as being a company that makes high quality products and I have purchased and used many without issue. However I feel that they have either lowered their quality to make more money or are trying to reach a different type of consumer either way it equals some disappointing details on many of their products. I do find that the stove is very nice and solid and seems to work well so far. Just need to see their products in person. Sometimes when you think its metal its actually plastic.

As far as new dishwashers go, this has outperformed all of them. No appliance is perfect, but this one comes close. Auto was, and half load are very handy and are used the most. Rinse only and heat dry are missing features Id have liked to see. Handles nearly everything I own as far as cookware. Black and beautiful! Seems to go through a lot of rinse aid. Even when programming it to use as little as possible. Also, filling the rinse aid container is a hassle.

We bought a new dishwasher in June 2012 and it no longer works. We have had the engineer out and it will take at least a week to get a new door lock and it might not be that, it might be sensors or door, etc. I paid a lot of money for this appliance and I have a Bosch washing machine which is over 3 years and has never broken down. I even recommended it to a friend! Now, I have a machine that is 3 months old (2 weeks of that we were on hold) that is no good. I have been sold a pup and I know it’s not going to be working more than working. When a machine is that new, surely it should just be replaced.

Stupidly we believed the hype about Bosch products. Dishwasher was too small for regular size dishes, who knew, Bosch dishwashers were built for the smaller European dishes. Washing cycles were hours in length, no such thing as a quick wash! Had to be replaced after 5 years with a Kitchen Aid which works fine. Front loading washer (supposedly top of the line) needs to be wiped down after each use, and propped open to prevent mold. Cant run spin cycle only when necessary. Would sure like that feature since the washer doesnt always get all the water out of the load. Plastic window cracked and came off the frame almost to the day after the warranty expired. The scotch tape looks so attractive holding the plastic window in place.And the dryer WOW what a poorly engineered appliance. The door fell off! Thank goodness for YouTube where my husband found instructions to order the door part and to repair the door. And, I just love cleaning the entire length of the filter after 2 or 3 loads because the filter and I use that term loosely doesnt filter. Lint, etc. gets stuck at entrance to the filter and also on the other side of the filter and BTW the filter needs to be washed about once a month because the filter screen gets covered with something. When we had the repairman out to repair the heating element I mentioned the filter problem and he said he heard that complaint a lot. Fix it! And thank you very much Ill decide when the clothes are dry not the dryer which 9 times out of 10 cases, the clothes arent dry and Ill decide if I want to use the wrinkle free function not the dryer which again is trying to prevent wrinkles in damp clothes. Hello, Bosch, you get wrinkles in damp clothes! Never again will we buy a Bosch product, they are the worse.

8 years ago we purchased a top of the line Bosch washer, dryer and super-quiet dishwasher. The washer and dryer have had regular service and small issues until year 4. Then in year 5, the plastic control panel on both washer and dryer began to crack. I have no idea why this happened other than design that did not incorporate enough strength to withstand operational stress. (We used the machines 2 or 3 times a week and did not mistreat them.) Initially this was a small issue and didnt matter. When the cracks needed to be held together to set the programs (duct tape!), I decided to contact Bosch.The service rep was polite, but the experience was unsatisfactory. The machines were out of warranty. Bosch offered a 20% discount on replacement panels, which ran into around $800, plus the installation, which they would not cover. I was shocked because I had equated German engineering with product quality. The dishwasher is OK, wonderfully quiet, but not esp. well designed for US use. I am disappointed in Bosch. The machines have pre-set cycles and are not set up for flexible use; they clean well, although the front loader washer needs to be cleaned once a month or the moldy smell is intolerable. I would guess that these products came to market a little early in the design process. I am writing this review to encourage any prospective Bosch buyers to look at (yes, Im saying this) machines made in the US. Whirlpool and Kenmore have well-reviewed machines with decent warranties (sometimes for added cost).

I started my claim 5 months ago & still no resolution! Bosch sent 2 different repair companies out to replace parts to our microwave (brand new unit which didnt work correctly from early on). After the repairmen changed the parts, micro still didnt work. I made numerous phone calls (thats putting it mildly!) to Bosch Customer Service advising them that since the new parts did not resolve the problem, what was their next step for me. After being put on hold many times – four times up to 20 min., I couldnt even get thru to management! They are a terrible company to deal with and I want future customers to know how they deal with you by shuffling you around instead of replacing a defective appliance.

My wife and I bought a new home in January. It came with Bosch appliances. Within a few weeks the dishwasher started leaking a lot of water. I called Bosch and they sent a repairman out to check it. The repairman decided that it couldnt be fixed and would require a new dishwasher. He called Bosch and they said they needed proof of home purchase, which we gave them. Although my wife filled out all of the warranty information when we bought the house. The information that we sent to Bosch showed our names, address, closing date and the information on the house. We didnt include any information that had social security #s or financial information. Bosch continues to ask for the full 40 pages of my closing information and we refuse. Again, financial information, social security #s etc. are really none of their business. We have talked to them and asked them to tell us what else we can send them specifically and they cant tell us however, my dishwasher continues to leak on my floor and new cabinets and Bosch continues to say that they need 48 hrs. to run this by their bosses. The bottom line is that this is a 5-month old appliance that is bad and Bosch continues to play games to avoid honoring their own warranty. Why did we fill out the warranty cards in the first place if they cant use them. I will never recommend Bosch appliances to anyone. Not because we have a problem with their product. Anything can happen. But their desire to avoid repairing or replacing their defective product shows me that they have no desire to do the right thing.

My new Bosch dishwasher is simply the best I’ve ever had. The fact that it looks nice in my kitchen makes it nice, but the way the loading space is utilized makes it the best. I no longer have to worry about glasses or cups knocking together due to the deep ridges in that area. The size of the appliance is carefully organized to hold a large load easily. I like it’s quiet statement!

Microwave has a lot of space. You can pretty much fit an entire chicken if you wanted to with plenty of leftover space. It has plenty of power. I did however found that the popcorn feature leaves a several more kettle corn un-pop compare to my old microwave. The fan pushes a lot of air when cooking which is a nice feature since my old microwave did not have enough power to push all air out.

We purchased in 2013 a top-of-the-line Bosch dishwasher and it is worked well until about two weeks ago, when it just died. My complaint is not the unit but with the complete lack of service that Bosch offers. The unit broke and we called for service and were told at the earliest date they can give us was some 13 days in the future. However that was not to fix the unit only to diagnose the problem. Fixing the unit would take ordering the part and then coming back to reinstall it. We circumvented this problem by calling Sears who diagnosed the problem over the phone ordered the part and was able to schedule us two days before the Bosch service team with would be coming out.As I was outraged at how long this is going to take I called Bosch to complain and they basically told me that they simply do not have enough service people in the area to take care of the products that they sell. I told customer service that this was completely unacceptable and that I would write this review. Avoid Bosch products at all costs. There are others that offer much better service.Updated on 2/14/2015:13 months into owning the unit the control panel went out. We called Bosch to fix it, they told us three weeks hence a repairman would arrive to repair the unit. Instead of waiting we called Sears with whom we have an extended warranty program to cover the unit and they came out 2 1/2 weeks after we called. During the call to analyze the problem and told us they were sending us a new control unit. The day before the visit we realized that no unit had arrived at our house so we called Sears. They told us that the request for the item was denied and they would come out and analyze the problem and order the correct parts. The repair man told us that this is ridiculous, the part shouldve been ordered and waiting for him to install it. He then analyzed the problem, decided that that was exactly the correct part and ordered it and he would be there to put it in a couple of days after it arrived. Upon returning to install the part, Bosch had only sent the cover with none of the control unit inside. The second order was placed this time for the control unit, whose arrival we are still waiting for, now 3 months since the unit broke. The moral of the story is do not buy a Bosch dishwasher unless you can afford two of them, one to keep on reserve while the first one is being fixed.

We purchased a Bosch dishwasher because I liked the 3rd rack feature, the super quiet rating, and seemingly good reputation. This dishwasher does Not clean the cups or glasses. The glasses taste like soap and the cups are still dirty inside. The repair came out twice, changed the soap dispenser, told me not to use rinse aide, to always use the heavy setting and extra dry. The glasses are better, but the cups are not and I have to wash all the cups before they go into the machine. It can be hard to arrange the dishes in the lower rack. I have bent some of the tines to make a 9x13 baking dish fit.We bought this dishwasher and a GE range the same day, it took 2 months for delivery. Apparently, Bosch starts the warranty before the consumer actually has the product. The GE Range is still under warranty, while the Bosch dishwasher is not. GE starts the warranty upon delivery, not purchase, which seems much more fair to the consumer. Bosch warranty and service were both not much help. How a warranty can start before the product is in your home being used is ridiculous and unfair. But it doesn’t change the fact that it isn’t even a good dishwasher. We do Not recommend Bosch. Go GE.

I purchased a Bosch Dishwasher (i.e. total cost $$857.98) which was installed in Dec 2017. About 3 weeks ago I was receiving error messages as well as the machine skipping cycles and stopped. Given that one of the error messages was E24 the Bosch authorized repairer wanted to order a pump for the machine to save me from minimizing the number of trips he would need to be made. May I add the service charge would have been $180, labor and parts extra given that the pump was outside of the warranty. After ordering the pump, I receive a message that the pump is in. But of course it was the wrong pump. I will not bore you with the details of the story but after a lengthy conversation, I told this company to NOT come at all and will find another Bosch authorized dealer. Well, I did, he promised to come, waited for him and he never showed up, did not call even though I left several voice mails, etc. Bosch kept saying we need a diagnosis but it sure is difficult if there own people do not show up as promised or have excuses about the wrong pump being ordered, etc.I provided all the detailed information that Bosch wanted. This evening I received an email from them telling me a decision had been. I doubt if this case was escalated to management as I requested. I called Bosch (25 minute wait) to find out what the decision would be given that they emailed me and said decisions cannot be provided by email or voicemail. The Bosch rep said they were going to do a big favor and as a 1-time courtesy provide the parts but I still would be responsible for the service call and labor. BTW, the issue in all likelihood is a control panel which has a 5-year warranty. Or in other words they did nothing except to ensure that I will never purchase a Bosch appliance again. If there would have been a pump issue the retail price is $30.05. Such an offer from Bosch. Bosch service providers are few and far between. And from my experience they are totally incompetent. Bosch sold me a lemon of a dishwasher and has failed to provide any type of concern for their customer.

In late 2015, we bought a refrigerator (33 in. W 24.8 cu. ft. French Door Refrigerator in Stainless Steel with Icemaker) and a microwave/oven combo (stainless steel 30 Inch Wide 4.6 Cu. Ft. Electric Built-In Combination Oven with 1.6 Cu. Ft. Microwave and True European Convection Lower Oven). We chose the Bosch brand based on reputation, longevity, performance, and design.Unfortunately, neither of these products has performed well considering they are both 3 years old. The refrigerator completely stopped working and had a large build up of frost on the back wall of the freezer wall. A service technician with Hagedorn’s Appliances fixed this problem by calling a Bosch technician to learn the control panel and plugs stopped working. The technician commented that this is a rare issue and was surprised the appliance was a Bosch due to the reputation. We were charged $688.79 to fix this issue. The microwave control panel is dim and we are unable to see what buttons we are pushing. The technician from Hagedorn’s said this is a realistic issue and fixable problem to the tune of $350.00. We have not scheduled this repair at this time.The third item we bought from Bosch were $775 dishwashers. We bought 2 of these. To say we love the dishwasher better than the microwave and refrigerator would be true; however we must stop short of saying these items are ‘exceptional’ in any way. The doors seemed ‘warped’ and don’t shut well all the time. The washing capabilities are fair (sometimes leaves marks) and the time to complete is crazy long 2.5 hours, even close to that on ‘speed’ mode. However the washing quality is worse. We will give it credit for being quiet, that it is, well done there. We really have just had a hard time and these products are not the ‘show pieces’ we had thought we bought just 3 short years ago. It will be hard for us to consider Bosch for the price and performance.

Our Bosch dishwasher has held up, but our Bosch stove has not. It is only 11 years old and we are replacing it. At the time it was a fairly expensive ($1,599) compared to other models. It was only a few years (probably shortly after the one-year warranty) and one of the top burners went out. Then after using the self-clean only for three or four years the lock went so it was not possible to use the self-clean function anymore. The worst feature was that we replaced the igniter four times! My husband is very handy and could do this without problems. However the last two years, the igniter would stop working with greater frequency and the last time it smelled gas when we replaced it, so I am not using the oven at all until my new one arrives. I do use the oven a lot - we bake all our own bread, but an oven should last longer than this. I never felt the broiler worked well either. All and all I was disappointed with this purchase. Appliances do not last as long as they used to (I am told that 11 years is the average), but I would never spend that much money for an oven again. Going with a cheaper model of a different brand now.

I purchased a Bosch dishwasher in February of 2012. There was a horrible odor from the dishwasher. I called their customer service and was told service repair will be done under warranty. The first appliance company came out and replaced a sensor. I was hoping that would elevate the problem. But no, the odor still emanated from the dishwasher - so foul my daughter refused to empty it. So I called again; this time using a different service company. They came out and said there was nothing wrong, and to use the Quantum detergent (which I was already doing, but Bosh customer service told me to use the powder). So needless to say, they left and did nothing. I called Bosh yet again and they told me to have it serviced. I called the same company (that was just there and said nothing was wrong) to come out yet again. This time they found the heat sensor was bad. So they came out to replace it, only to tell me they could not get this dishwasher out. I would have to call the installer. I called the installer to come out. They had no problem getting it out and charging me $170.00 to do so. My concern is that this heating element is not the real issue and I will have to have it reinstalled, pay more money and still have the horrific odor coming from the dishwasher. When I called Bosh and explained my plight, and all the time I missed from work, they said, You need to have at least 3 services done on it before we do anything. I truly dont think the heating element is going to solve the issue. Two separate components went bad and the dishwasher isnt even a year old. Isnt there some lemon law? I am frustrated beyond frustrated! Has anyone else had these issues with Bosch? If so, class action could be applied.

Our Bosch Dishwasher was 14 months old when we started having problems with error codes. Customer Service had a certified company come out to repair. This company came twice and did not fix it. Bosch then recommended another company come. They came out twice and it still showed the same error. Bosch service told me to contact the third company and they would cover that repair. 6 weeks without a working machine and I am done. Never purchase BOSCH.

The dishwasher has 3 baskets for dishes. Super quiet and a light that shows on the floor. When The light goes out the dishwasher is finished. You need the light because the dishwasher is so quiet. An awesome dishwasher.

We had a long power cut yesterday. My washing machine was working at the time of the power cut. When the power came back on again the machine showed a warning light that indicated there was a problem with the motor. I tried the Bosch website and found a section about self-help and put in the model number - it was not recognised so I contacted Bosch customer service. I explained the problem. They were supremely UNHELPFUL; said I needed an engineer and offered to book one with a £95 call out. I searched online how to reset my Bosch washing machine after a power cut. The instructions were simple and took about 20 seconds to complete. SHAME ON YOU YET AGAIN BOSCH. Previously I had tried to buy new baskets for my Bosch dishwasher but at £126 EACH I did not!!! They are OUTRAGEOUS.

The convection wall oven has locked up and over heated 4 times in 6 years, once cremating a very expensive standing prime rib roast, the circuit board replaced twice. The microwave had its circuit board replaced and the dishwasher had to have its hinges repair. All on my dollar, even though the oven was just barely over 1 year old, the microwave was 2 and the dishwasher 4. Their customer service is the worst. For company that thinks it is high end it is just another overseas cheap piece of junk. Do not buy Bosch appliances.

I purchased this dryer and washer combo because I needed a compact wd set, I actually purchased 2 sets. I'll number my points of why I like/dislike this dryer. 1) It was annoying to have my electrician had to put in a 4 prong outlet. It costs more money than I wanted to spend 2) I had no idea this thing was going to drain onto my floor (it was my error, I was so eager to dry clothes after hanging it outside all summer to dry, so I just ran the load to dry making my floor wet by simply plugging and playing. 3) THIS TAKES FOREVER TO DRY. But it was SO WORTH IT not ironing or finding all my clothes bone dried and wrinkled. I finally caught on the trick of putting it running a longer time and not overloading it. I actually enjoy doing laundry more because folding wrinkle-free clothes and hanging up wrinkle-free clothes was a godsend in my family of 6. I am just happy I purchased 2. Now I can dry clothes and do all my laundry at once. I strongly dislike dirty laundry so so so much. 4) It's Ventless! COME ON NOW, no hole in your wall that you have to cover with foundation plantings that end up burning up and full of lint? THAT'S AN A+++++ in my book. My last dryer was a vented dryer from Bosch, and that thing was ok not awesome because of the wrinkles but the lint buildup was significant all over the duct. I couldn't sleep at night if I knew the dryer was running because I was terrified of a risk of fire. 5) The clothes come out soft, fluffy and light. Like not hard, crispy and extremely, extremely dry. Its just a perfect dryness. 6) The room is warm because of the vent. I love this feature in the winter. In the summer, I'm not inside enough to care but my electrician is recommending an exhaust fan. Nah, I'll just open a window. It hasn't bothered me yet. 7) Its awesome, compact size allowed me to hook it up temporarily anywhere- my kitchen, my basement etc during the renovation. Get one, you won't regret it. You'll even feel more European in the process.

My Bosch electrical stove’s glass surface has broken in 11th month after buying it. The Service told me that is end-user fault and guarantee does not involve the glass (which is the half price of stove). If you do not planning to use your stove buy a Bosch :), otherwise you will keep paying to Service each year I guess.

We are quite happy with the unit. We use the dishwasher practically every day for the past few years. Never broke down. This came with house purchase in 2007 July... I would recommend this Brand. Solidly made.

I would give a negative start if it was possible. My Bosch microwave began turning on by itself. I purchased it with a paid warranty. I called Bosch in early February and they set up a time for someone to fix it in early March. The Bosch repairmen came and said he fixed it, however, the issue reappeared moments after he left. I called back. They set up another appointment and the repairmen did not show up when he was supposed to (of course they never gave me any notice). I called back and set up another appointment. Of course, the repairmen never showed up. I called Bosch and complained to a manager (who was the rudest manager I ever spoke with). He set up another appointment. This time the repairmen actually showed up with the parts but then informed me that the parts they ordered wont fix the issue. So they had to order different parts.So I set up another appointment for today. Surprise surprise, the Bosch repairmen never showed up (again with no notice). In summary, during the past 5 months, I have set up 5 appointments and have had 3 no shows (without any notice). I have complained to Bosch US, Bosch UK, and Lowes. I filed a formal written complaint to Lowes. I have spent over 15 hours calling Bosch. I have complained to 4 managers to no avail. 2 managers were supposed to call me back but they didnt. I am at a loss for what to do. Now all I want is my warranty money back or a new microwave. Can anyone help me????

My Bosch 800 series dishwasher was delivered and installed on January 6, 2016. Thirty-eight days later, on February 11, 2016, the mid-level spray arm fell off during a cycle, landing among the dishes on the bottom rack. Our first clue that something was amiss: Soap dispenser sprayed soap all over but it was not rinsed off the dishes. Chunks remained in the dispenser as well. Second clue, I could not see the spray arm where it used to be!!! We finagled the drawer out and off, flipped it over and reattached the spray arm to its central anchor spot. It was not as hard as we thought to reattach it, thank goodness, but does this mean it will fall off easily again?Very discouraging for a BRAND NEW APPLIANCE that was not even run on a daily basis. We are only two in this household and we do not fill the DW daily. I am concerned about the LONG running times and about the frequency of having to refill the rinse aid, even after adjusting it to be a lighter amount dispensing each time. Add to this the prospect of inner parts falling off and I have to say I am worried that my $899.99 investment was not a wise move.Additionally, I discovered through a review on another site that the model I chose was a special application. Meaning it is shorter for counters that are below the standard height. I wish the store salesman would have told me that. This explains why the installer had to laboriously jack up the corners to raise the appliance to its highest position in order for it to be hidden under the lip of the kitchen counter, but there is a space at the bottom now.

Dual Fuel Slide-In Range - When I first started cooking on my new range, I was very excited. Within the first month or two, I noticed the porcelain rings around the burners had melted some and begin to look like lava rock. I bought a 4-year extended warranty but I was told by Lowes to call Bosch. I then spoke to a female person in California who was very rude, and who informed me I probably spilled something while cooking - end of a very rude conversation. Lowes didnt really help either. I have since not considered Bosch for every time I use the stove, I see defective parts. Ive just started to email this past year and thought I would put my 2 cents in.

Because of good reviews we purchased our first Bosch. We were told how durable and outstanding they were. A one year warranty was given with the purchase. After 3 months we had problems with the control panel. Then the pump malfunctioned and a new pump was installed. Within this year we have had more water in the bottom and not pumping out. Called Bosch and they had their certified tech....hmmmm who made three appointments and never showed up. Then when he came it was for a whole five minutes to say we needed a new pump. Three weeks later he came and installed a new pump and was there a few minutes, never checking the complete cycle. It still doesnt drain out, so we called our own tech and he informs us that it is now a complete computer board. Oh we also have had to have our racks replaced as they rusted. Then the new racks dont match and dont have a track to stop the dishes from rolling out. We are through and have made a whole family pledge, never again a Bosch… dump Bosch from our lives and buy American who treats their customers with respect.

Well it used to only smell rubber door seal, now its torn itself to shreds. Called Bosch and was told that I had overloaded. I dont do the laundry, my wife does. Well according to her she only does very small loads. Didnt take me long to figure out the problem was not the design or engineering of the appliance but the monkeys in China who actually manufacture Bosch junk. Poor materials and even worse craftsmanship. Buy anything from anyone, but never buy any appliance mfg in China...

The control module failed and the motor burned up on the Axxis Washer. Total repair cost was $700.00. The repair technician was shocked at the amount of soot and black carbon inside the washer body, and he commented, You are lucky you didnt have a fire. Extensive emails with Bosch finally elicited a response: Tough and have a nice day. Bosch appliances are overpriced and do not deliver the quality nor reliability they represent in their brand. I would never buy again nor recommend it to my worst enemy. Simply put, in German, with Bosch: Alles immer schiesse. Buy domestic. Its cheaper to replace a domestic unit than repair a Bosch.

I like this washer because it has many options from small to large loads. Delicate, hand wash, permanent press, quick wash or full cycle. I bought it used and its been working great for 2 years already.

I was traveling from MA and was in NYC helping my family member drive to have some tooth surgery done. During my down time went online and as I recently bought the Bosch washer, I wanted to see if there was a dryer out there. Fortunately there was, it was actually an open box at this location, I had a very good experience with the service at this location and also 5* on the product itself too. I went in and was greeting Denise, she was very helpful during the whole process and even allowed my to view the dryer in person in the bay before committing to the purchase. I really liked how quick she got me checked out and was super friendly. I have to give this store 5* for quick and friendly staff. Now back to the dryer. Wow, so nice, best dryer I’ve ever owned in my life. Extremely quite and piggyback ready the washer I just bought too. If you live in a small studio or apt, these are the absolute best washer/dryers you can get for cleaning g and silent operation. One and only drawback, 220v and the hefty type, definitely check your connections first, otherwise! Love it!!!

I love my new very quiet Bosch dishwasher, but since I bought the lowest priced model I thought that was why I wasnt getting the best clean glasses and dishes. I contacted Bosch and they sent out a local repair guy. He discovered that water had been pooling under my dishwasher which could have been very damaging to my home. He ordered a complete replacement from Bosch. That was almost a month ago, and since then I have had to initiate all phone calls to see when my new dishwasher will come. Yesterday I spoke with a supervisor who was very condescending and with a sickly sweet tone told me it will be at least another 10 days before any action is taken because that is just their process, and then she cut off the conversation. I dont really know if I will get the new dishwasher after the way she abruptly cut me off.

Model 9000356727 rev c purchased last year as a replacement. Does not wash dishes clean and dishes are sopping with completed cycle. Machine is so close to the floor one has to kneel to fill the washer. Would never purchase this machine again.

We have a Bosch dishwasher (model SHX5AVF5UC/22) that is about 2 years old. It stopped working and I called the 800 customer support to get a repair tech. The lady I spoke to spent almost 30 minutes talking me through troubleshooting and performing a reset of the appliance. By the time we were done, it was working perfectly again. Most companies would have just had a repair tech come out and charge a bunch of money. Not Bosch. Next time we're in the market for another appliance, it is Bosch all the way. I was very surprised by the customer support and the helpful attitude from their representative.

Bought this several months ago to replace worn out dishwasher. Very expensive. Fits relatively small volume of dishes. Does ok job of cleaning but not better than a basic GE profile when new. Does NOT dry the dishes, even when using the sanitize feature and rinse aid. Have to spend extra time drying dishes at end of cycle! This dishwasher is a bust and a ripoff so far as Im concerned since they charge above average price for below average performance.

Let it be known, the Bosch website controls how many negative reviews can be posted. Mine was rejected when I complained about the lettering disappearing from the controls of my Bosch dishwasher. There are many non-Bosch website reviews critical of this issue. It would be suspicious if there were no critical reviews, so some are obviously allowed, but compare the 5 star and 1 star percentages to Amazons reviews. Quite a different story.

Freezer has been repaired 3 times. Ice maker has never worked properly. Already out nearly $500 in repairs. Now, rubber sealant around both freezer and refrigerator remain very warm to the touch. Freezer leaking on floor, and the freezer doesnt work at all. Lost all food stored inside. Called Bosch and local Recommended repair service companies, as we have before. No help on the weekend. No call back from Bosch. No effort to help. I WILL NEVER BUY ANY BOSCH PRODUCT. AND WILL WARN EVERYONE I KNOW NOT TO. GOING ON OTHER SITES NOW.

I purchased a townhouse built in 2009 and rented it out. All Bosch appliances, microwave model # HMV9305 over the stove model, would not shut off. The tenant pulled the plug. The unit was very hot around electronic panel with burning odor. I had an experienced appliance technician in to repair it. He said he has never seen anything like this. The entire unit is fried, even the fan and wise that it was disconnected because if it had not been disconnected, it could have caused a serious fire. I have had several microwaves of different brands in homes over the years. I still have 2 of them after 13 years without an incident. Thank you, Sharp. Do not buy this junk. This could have been a lot more serious.

I absolutely love my Bosch oven! We have had it for a few years now, (probably longer than I realize), but this oven is the perfect size and while it is modern in style it was easy to figure out and so does get used! I would recommend a Bosch to anyone looking for a great oven!

I am contractor, build new homes for sale. Have been building and selling new homes for the past 15 years. I have never had such a horrible experience like the one I had with this company. The new stove for the new house I sold to a homeowner does not work and have been trying to get the company to send someone to fix it for the past 3 days. They have given me 5 different telephone numbers for someone to come and take a look it. Each of them will tell me, I do not know why they gave you their number for they only service what is bought from their store. The bottom line is - stay away from any appliance with name BOSCH on it. Their appliance and customer service is the worst you can think.

We purchased our Bosch dishwasher from Sears and not from a big box store to ensure internal component quality. From a performance and value perspective the Bosch 800 series dishwasher exceeded our expectations. No matter the grime the washer get things spotless, is quite efficient from an electricity standpoint and whisper quiet. 2 years after purchase I still need to listen intently to ensure the unit is filling up with water. Exceptional quality in terms of parts and the internal mechanism.

Dishwasher control panel markings have all worn off after two years. So you no longer can see power buttons or different cycles. Filed a claim with Bosch like many other consumers have done. Bosch says that they will not cover it and claims it is cosmetic issue not a operating issue. It is an operating issue since you have to take out the manual to know which area to push to run the dishwasher since all of the print has worn off the control panel. I have noticed a lot of other consumers have had the same issue.

Something terribly dysfunctional about Bosch and how they treat customers. After receiving several marketing letters pushing that I purchase a service plan because my warranty had expired, I agreed and sent a check. When my dishwasher broke I contacted Bosch and filed a maintenance request. After 10 days of silence from Bosch, I called and was told that my request would not be honored because I was still under warranty. I then contacted the service department and was told to send a copy of my purchase receipt, which I did. After another 10 days of silence, I again contacted Bosch and was told that the person handling my case had been in “training” and I should send a picture of my defective part... which I did. Again total silence from Bosch!Does anyone work at Bosch? The only efficient thing they do is cash my check. Why would they send marketing material imploring that I purchase a service plan when I’m still under warranty? The material specifically warns that my warranty had expired. Then when I ask for servicing they ignore my request then decline to honor their contract. I’ll never buy Bosch again.

We installed this new oven last year and decided to run the self cleaning option. We did not pull the telescopic oven tray out prior to running the cleaning option. Apparently the high heat ruined the parts involved with the telescopic action. It would have been nice to have had a warning label on the tray or perhaps the dealer might have mentioned this. Im sure it indicates this in the book so Bosch is off the hook for a $250 tray. The salesman at Mahlander’s in Sioux Falls was a complete jerk about it. No more Bosch appliances for this family.

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

We have three Bosch appliances so rule our bad luck and rule in crappy production and terrible quality. Panel on our microwave failed after a year. Our Bosch fridge (less than 2 years old) - water spout kept pouring continuously and then the ice crusher would come on intermittently. We could not leave home without putting buckets and towels on the floor. Our dishwasher, our last hope for calm, started leaking at the seal on the sides... DO NOT BUY BOSCH. Service line is non-existent. We recommend you research BOSCH failings before buying. We are never, ever buying BOSCH.

Bosch dishwasher is awful and I paid 1200 dollars repairman said nothing wrong. The unit is soaking wet when you finish dishes, I waited the amount of time recommended before opening the door. The repairman said it’s supposed to be wet. I want something done. The store says it’s more than 15 days so I can’t return it.

Monday, November 06, 2017, I received by mail the Bosch Important Safety Recall Notice - Bosch Dishwashers letter regarding potential fire hazard. The dishwasher power cord can overheat and it was suggested to STOP using the appliance immediately if you have one of the affected models. I located my model and serial number and found that my dishwasher is affected by the 2017 recall expansion! I immediately went to the Bosch dishwasher recall registration Web page. Based on the information provided and my address, I received a list (only one agency name was listed) of authorized service agents that would inspect and repair my dishwasher at no charge, along with a reference number. So far, so good! On that very same day, I contacted the repair agency, gave them the information requested and was told they will order the part, and when the part is received they will call to schedule the repair appointment, and told me that it would probably be by the end of the week. By the end of the business week, Friday, November 10, 2017, they never called. On Tuesday, November 14, 2017, AGAIN I called Bosch authorized service agent to ask for update on repair request. I was told the power cord is now expected to arrive on Thursday, November 16, 2017, and the repair will be scheduled for Friday, November 17, 2017, between 8AM - 5PM. I was also told the repairman will call me the day before, on Thursday, November 16, 2017, to narrow down the time within a two hour window for Fridays repair. On Friday, November 17, 2017, AGAIN I called Bosch authorized service agent since their repairman was a No Call, No Show. I was told that the repair has been scheduled for Tuesday, November 21, 2017 and that the part is still not in but should be in today or Monday the 20th. And, the repairman will call me on Monday, November, 20, 2017 with the time window for the Tuesday, November 21, 2017 repair. Maelynn, the service agent apologized for not calling to inform me and was not sure who even changed the repair schedule from November 16th to the 21st. Well, it is now Wednesday, November 22, 2017 and I still have NO dishwasher repaired, NO date for a repair, UNABLE to use the dishwasher, Thanksgiving is tomorrow and all the dirty dinner dishes will have to be washed the old fashioned way...by hand. Thanks Bosch for a less than stellar customer service response from your authorized service agency technicians.

The Range is beautiful and after a week and a half I have no complaints with the Range although it was not my first choice (which was another Bosch a higher model and not carried by Best Buy). I have not used it as much as I would have liked because of issues with Best Buy’s third party installers. I paid extra for a slide-in rack and would have purchased a temperature probe if I could have.

I bought a Bosch washing machine - maxx7 - less than three months ago because my previous one which I had for 9 years presented a problem. Since day one I noticed that some sheets were rotten like someone ripped them with a knife. My cleaning lady said that was because they were too old. Maybe but since then more items suffered either by that or by holes! This problem had never happened with my old machine - Ariston brand - or with the neighbors AEG one, never! The technician came the other day he found no fault and said that I was loading too much the machine. He operated the quick cycle 15min and no problem appeared! He instructed me on how many clothes to load and I did as he said in front of him. Just after part of those clothes were ripped off again! In anger I called the company. They spoke to me angrily and agreed, in goodwill, as they said to send again the technician another day and to wash some shirts of the company as a test. I proposed to try with my own clothes that we would examine before and after. They did not agree. Same technician came, performed the quick cycle, instructed me again not to spin at 1000 cycles but to prefer the 600 cycles - there is no less! No problem, left. Since then many more clothes are destroyed. Childrens Benetton clothes, sheets by Cocomat I bought 2008 and 2009 and some other brands as well. In more than half the cases I use the sensitive cycle! For even cotton clothes and I ALWAYS spin at 600 or sometimes I choose the without spinning option! No visible difference! My husband says we should throw this away but really we dont have money to throw away. Of course I say this now before my whole wardrobe is destroyed! I also never have the time for internet as I am always busy with the house and young children but I am so angry I have no other means to protest and I am writing this now in expense of my little private time! I am posting a small sample from my clothes in the after condition! They were washed at the sensitive cycle, 600 spinning, 30 degrees, the skirt and the barbie shirt are brand new, other 2-3 years old!

Bought a Bosch dishwasher. Found what I wanted and went to Lowes. Made it clear I didnt want the third rack. Said I couldnt get the one I wanted in white, it only came in stainless steel so we went up a model. Looked it up and said I couldnt get that one in white so we went up another model. So they delivered and installed it and when I looked it had a third rack. We use tall glasses and I am use to my Maytag having room for tall glasses and big cookie sheets and even gallon jugs. They dont fit so everything but glasses get washed by hand. Sorry its quiet, new so no problems but doing dishes by hand.

Didnt clean anything. You had to wash the dishes before putting them in the dishwasher. If you rinsed the dishes they would come out dirty. There was no difference in the normal wash to the heavy duty wash or even quick wash. It was a regular sized dishwasher, 22 inches wide I think. Stainless steel showed every water drip fingerprint and pet nose print. It was pathetic. No assistance from Bosch for its warranty was useless. Changed the motor and no difference. Only thing it was good for is to be run over by a loader to flatten it.

I have bought several Bosch appliances. I’ve had less than desirable performance from them. Finding someone that will service a Bosch is impossible. I had a refrigerator stop working and they just let me know it was my tough luck that they couldn’t come for a service call for two weeks. The repair service in Birmingham was very unprofessional and seemed not to care. I will not buy another Bosch appliance.

Have a Bosch built-in refrigerator with TWO issues related to the icemaker. Have had it only 6 months, but both problems pretty much from the beginning. First of all, it keeps dropping ice into the tray, and the tray overflows because all the ice drops down in the back of the tray, while the front of the tray pretty much stays empty. Had serviceman here twice, and both times he told me I have to keep pushing the ice from the back of the tray to the front. Told me the manual says that. It doesnt.MORE IMPORTANT - there are little tiny flies and an awful smell in our freezer ever since the fridges circuit breaker blew while we were away for a month. Every once in a while Ill see a tiny larva inside an ice cube. Pretty sure there is a nest in the icemaker or water line. Or possibly in the drip tray. The bugs seem to come out every couple of weeks - probably the gestation time for the new eggs that were laid. Weve never seen a live one - only dead. Had both exterminator & Bosch service person tell us we need to totally uninstall the fridge and clean & disinfect. Seems to me there should be a way to get to the drip tray & icemaker without uninstalling the fridge. Have 4 boxes of baking soda - still have the smell.

The Fridge is pretty solid, but from a fit and finish point of view, French doors are not the same height by 1/4”. And ice maker has been getting stuck and freezing up almost since new. They won’t fix it.

This dishwasher does a great job cleaning the dishes, it is pretty quiet and it looks nice. I think the top rack couldve been better configured, it doesnt accommodate glassware as well as some others Ive used and the rack has to be pulled way out to place items in it.

I purchased a Bosch refrigerator in May 2010. I was happy about the design and sizing. The refrigerator ice maker and water dispenser stopped working right way. I called 1-800-944-2904. Customer service was nice and sent me a technician, who said that the refrigerator had a computer failure. He did order the parts and the parts came the next day. The technician came after two days and said that the parts are wrong and ordered one more time. The parts arrived and the technician changed them; nothing was working. He ordered the left door. The door arrived, the technician came and installed the door and still, nothing worked. After several calls and a lot of aggravation, Bosch sent me another door (dont know why). Finally, I have had to send them proof of my purchase and several calls to management before they changed my refrigerator. I was so happy! The refrigerator worked for almost 3 years. Now, it has stopped cooling in the freezer compartment. I called Bosch services again on April 08, 2013. They promised me a technician who can only come on April 13th! I had to ask my neighbor to store my food temporarily in their refrigerator. Today, April 09, 2013, the refrigerator stopped cooling completely! I dont understand one thing - why Bosch refrigerators work for only 3 years? How do I make them responsible for it? They are charging $99 only because the technician will show up at your door. After that, they charge $12 every six minutes! I shouldve done better research first. Now I did, and I dont understand why I dont see any recalls on cooling system failure. It looks like it is the biggest problem in Bosch refrigerators. Im so upset at this point. I work so hard and wasnt prepared to buy a refrigerator every 3 years. Please advise me. I dont know what to do. The repair will probably be cheaper, but how I can trust them?

I purchased a $1,600 Bosch dishwasher with the hope of owning a top rated and performing dishwasher. Wrong! This dishwasher has been nothing but trouble. At 8 months, it leaked profusely and caused $4,000 in damage to the kitchen in my 2 year old house. I live in Florida and this caused mold, which required remediation and the replacement of a kitchen cabinet. The pain of messing up my beautiful new home in addition to the loss of use of a dishwasher for 4 months. Their insurance company did pay, but my inconvenience and exposure to the mold was not even considered. The next year, the power cord was recalled due to fires. A backorder for the part took one month. Last month, the drain pump failed and another 3 weeks of no dishwasher. All told, this dishwasher has been out of commission for almost 5 months. Bosch’s Reply is, The dishwasher is out of warranty, so take it up with your extended warranty. What about Bosch’s obligation to provide the customer with the goods that they paid for? Did I mention how rude the customer service reps are? Bosch needs to own up to their shortcomings and be fair to the consumer. Lemons happen and they need to correct the situation with a new product. Don’t hold your breath!

Really quiet dishwasher with a water softener built in. No pre rinse required. Really cleans dishes well, is made of stainless steel not cheap plastic like other brands. A little more pricey than bottom line other brands. But if you want a dishwasher that works well and is quiet and will last I recommend the Bosch brand.

We use a big pot on the stove to keep the humidity up in the winter and the small burner turned all the way down still gives off too much steam. My wife does not like to clean the stove because of the knobs and it gets greasy easily.

Has anyone else had an issue with model # SHP65T55UC/09 power box burning out? Weve owned 2 previous Bosch dishwashers and have always been satisfied with them, however, they had wall receptacles. In December, I came into the kitchen and could smell a very strong odour of electrical burning. The power box had over-heated (see attached photo). Customer Service at Bosch is claiming it was improperly installed. However, the service technician from Home Appliance Care in Ottawa, whom Bosch sent to replace and do a diagnostic, stated that it was indeed installed correctly. Bosch is refusing to refund me the cost of the power box replacement and has done nothing to convince me this wont happen again. They have not responded to my last email a month ago.

We had ordered three appliances from Bosch all of which were the black stainless 800 series (the gas range, refrigerator & dishwasher). Both the refrigerator and the range came had a problem. The refrigerator has such a heavy lean on our level floors that even the adjustable legs couldn’t extend down 2” to make it level. We had called Bosch and as requested had a third party arranged by Bosch to inspect, which concluded that it needed to be replaced. We then waited 2 months for customer service to produce a code for reordering, during this time we did not have a fridge. We spoke to numerous customer service reps. At which point had an urgent request of the manager(who was the one responsible to place the reorder code on the product) but the manager could not return this request until 2 months later.The customer service reps. Would tell you one thing then another completely opposite until I had recorded it so that the rep could listen to what was said. Once the new item arrived, upon delivery they noticed that the doors were all finished in different finishes. The bottom freezer door was a different finish then the upper doors and the handles were different from the upper and lower doors.(Quality inspection?) So naturally they needed to replace all the doors off of the unit. These two refrigerator somehow passed quality inspection?!? And it was not just that item, our range had arrived with a bronze coloured vent piece that completely didn’t match their black stainless steel and the rep. Had agreed that they don’t know why it was like that...When I told them of this and they asked for the item info on the inside of the unit (with the rep on the phone) I opened the oven door to find a large 8” piece of bent metal with insulation exposed in the interior of our “quality inspected” range! The third party had to write an inspection report on this too even though it was clear as day that this was a safety issue/ and that this item clearly was not inspected. This item as well took 2 months for replacement., it too fell on the shoulders of customer service manager who could not produce a reorder code until 2 months later. And we did not have our range or refrigerator at this time seeing as their customer service team reassured me on 4 separate times that it would be 5-7 days for processing.I would never wish upon anyone to have to go through what we did with Bosch. Months and months of phone calls, and no appliances for months, and how we have been treated. We thought we were buying quality products with a company that could offer customer service. This was not the case. Please do yourself a favour and buy from a company that you can trust. BOSCH is not that company. And No Bosch has not figured out why they have a bronze vent piece on their black stainless steel range and the replacement range arrived with the same bronze vent piece. But at least the insulation was not visible this time. Buy quality inspected appliance from anyone but Bosch!

Hi, On December 2, while I was self-cleaning my oven, the glass shattered. I paid extra for an extended warranty. I contacted Bill Smith Appliances where I bought the range. I also sent an email to Bosch customer services. Yesterday, 7 days later, someone from Bill Smith came out to determine the cause of the glass shatter. He indicated that it was a fault of Bosch manufacturing and the quality of the glass that was used. Today, when we called Bill Smith, they indicated that the repair had to be approved by Bosch and then the part would be ordered.According to them, it could take an additional 2 weeks before the oven was repaired. This is unacceptable! I have already been without my oven for 1 week, so if it takes 2 more weeks, I will not have my oven working for a total of 3 weeks! At this time of the year, this is extremely inconvenient because I cannot do any of my regular Holiday baking. I also tried contact Bosch. This is a nightmare! I have called them at least 20 time. The call does not go thru and I get a busy signal. Absolutely, no one answers the phone! I really dont think there even is a person available to answer!Bosch is considered to be a premium appliance brand. However, and this range is not quality and does not meet Bosch’s reputation and the price associated with it. This glass should NEVER have shattered, especially on the first time the oven was cleaned! My expectation is that the oven could be cleaned many times and survived with the glass intact. In addition, the service to repair has too much red tape and is extremely slow resulting in great inconvenience to the customer! Please speed this repair up, so that my oven will be repaired in a few days, not 2 more weeks! This is the Holiday Season. An oven is an essential appliance! Best regards, Cindy **.

HMB5050 Bosch microwave - I remodeled my kitchen 3 years ago. Researched the big Bosch appliances and most received good reviews. The least expensive item, the microwave, I did not research. Big Mistake!!! Read the reviews, all have the same issue. Total failure between 2-3 years. Inverter board/magnetron. Repair cost $600!! So many reviews with the same issue, Bosch should have recalled this item. Instead just discontinued it. No help from customer service, although they did have me go through the trouble of sending them a bunch of stuff. In the end they offered me $25 towards a new inverter board. Im considering a small claims court option. I have enough info about the item to at least warrant a try. All my other Bosch appliances: warming drawer, double wall ovens, dishwasher, 5-burner gas cooktop, have held up well. I cook a lot! Just such a disappointing experience with the darn microwave! I wish they would help me out with a credit towards a new one! They know this thing has serious issues! Ill keep you posted!

We purchased a Bosch dishwasher 2 years ago because we wanted a quiet dishwasher. Bosch delivered on the quiet but not on the dishwasher part. We have a quiet machine that gets our dishes wet but does a very poor job of removing food residue. We basically have to prewash the dishes before putting them into the Bosch.

I have had my Bosch dishwasher for two years now and I am very happy that I chose to spend a few extra dollars to buy a quality product. It is by far the best dishwasher I have ever owned: excellent cleaning, quiet operation, easy loading, and energy efficiency. My only quibble is that the beeping notification at the end of the cycle is loud and insistent until the off button is pushed. I would disable this alarm if it were possible.

I have had so many clothes ruined by this Bosch 500 Series washer and dryer. I had purchased this set from Lowe’s as a second set for the upper level of my home so I would not have to walk down to the basement. I have an 8-year-old LG Tromm set down there. This set seemed to have lots of positive reviews, and I got a great deal on the display model, so I thought I got a good deal. White clothes come out grey and dingy even with bleach. All my family’s jeans have permanent crumple creases down the legs from where the dye faded. Bed sheets turn into long twisted ropes, which would work out well if I was trying to make an escape from my prison window. And everything smells moldy. The dryer does not have a heat setting and shuts off before the clothes are dry, leaving the moldy clothes even more time to get even moldier. The steam setting does not steam but rather drips moldy water onto clothes, leaving them with wet spots. Settings are weird: like you have a choice of damp dry, regular dry, extra dry, and my favorite, xxxtraxtra dry? And not one of the settings gets the clothes dry because you have to line dry the clothes to finish the drying once they are done. And the washer is the same; weird settings like comforters, jeans, and babycare, but not white, brights, or colors? Then if you really want to get aggravated, you can select an eco-smart function that uses less water, making the dinginess of the dirty water even more concentrated, and it takes 3 hours for it to cycle. One nice thing is that it is quiet while it runs, but when it’s all done with the load, it will beep loudly all night every 2 minutes, and you can’t shut it off until you get up and open the door, then the light stays on all night. So why this machine won energy saver awards is puzzling. Anyways, after buying every kind of laundry detergent made to man, testing out all the silly stupid settings, replacing filters, hoses, and gaskets, and stacking and unstacking the machines, I have given up and am listing this machine on craigslist for free for whoever wants to ruin their clothes. Oh, my old LG cleans circles around this hunkajunk, plus it is used at least 5 times a day to clean towels from a hair salon. I had to replace a pump that went out on it; LG just charged me shipping and sent me the part free even though it’s out of warranty for 6 yrs. So, my advice to someone who wants to buy this machine? Don’t waste your money when you can come get mine for free!

Upon repairing my dishwasher, the repairman punctured/broke a different part than the one he was repairing. The company made no effort whatsoever to repair the damage in a timely manner and did not return for 2 weeks to fix the part he broke. I called the company throughout the process and no support was given. I was shocked by this poor performance. I had heard they are a good company; however I will never purchase anything from Bosch again.

Have an expensive 8 yr old Bosch refrigerator. Already replaced water pump (about $400.) now door handle broke off at bottom. Bosch CS is worthless. Most repair services dont handle bosch - cant readily get parts. Those that do wont give prices - they want $100 service call to diagnose prob and then order parts for 2nd visit. And cant get price of new handle without a costly visit -- some scam theyve got going. It also never produces enough ice. Supposed to be stainless steel - aside from not being stainless its not magnetic - so what kind of SS is it really. My opinion is to never buy bosch anything.

Great unit, top is gas, oven is electric, the oven is a convection oven, with many other choices to use, it is the best unit we have ever owned, it bakes, broils, control panel is easy to use and it maintains temp accurately, it also came with a baking and convection guide. I would recommend this unit to anyone.

Purchase Bosch Refrigerator B22CT80SNS. Did not work out of box. Repairman added coolant and worked for about 10 days. When refrigerator quit cooling repairman determined coolant leak inside of refrigerator and non-repairable and Bosch was to replace. When I called them in a week to see why I had not heard anything they said that they were no longer making that model and had no comparable model to give me so would in 4 to 6 weeks come out and pickup non-working new refrigerator and issue me a refund check. Of course by that time will have been without a working refrigerator for over 2 months. Also, I had a kitchen remodel done based on all new Bosch appliances, two of which had cosmetic damage in addition to non-working refrigerator upon delivery. So now even though Bosch cannot provide me with a refrigerator, I have other Bosch products that they will not take back so after a $50,000 plus kitchen renovation I will have mixed brands of appliances in my Kitchen with un-matching handles/hardware. I asked if Bosch would just take all of their appliance back and provide refund and I could start over with a brand that could provide a working refrigerator of course they refused. NEVER BUY BOSCH PRODUCTS.

My new 500-series dishwasher produces huge clouds of toxic and awful-smelling air--and this from the very first wash. I hired a service person to come in and check the installation. That was perfect. Dishes appear to be steamed rather than washed. Every coffee cup looks dirty when I remove it despite using the 10-minute rinse cycle on days when I do not run the wash. Everything is sopping wet. The smell from the insulation around the unit to keep it quiet, Ive read is so noxious, that it assaults anyone who comes into the kitchen. Even when the washer isnt running, it stinks. Ive tried leaving the door open so that the water can evaporate and things can dry. I have come to avoid the kitchen and find myself eating out and bringing food in rather than generate dishes. Bosch did not respond to my complaint. I regret purchasing a Bosch and Im angry that its off-gasses have pushed everyone out of the kitchen.

I bought a washer & dryer and paid more than usual expecting a great quality product. To my dismay the washer completely broke down (meaning the repairman said the only thing that did not need replacing was the shell of the washer). The washer turned 5 yrs old 10/15. I purchased the 4 yr extended warranty, so it had expired. There is only my daughter and myself, so my laundry is light. When I contacted Bosch they put me off for a month before reviewing my file and then today they said the best they could do for me was give me a 20% discount on Bosch parts! The Bosch for washer & dryer with stands were $3000. I laughed. I would not recommend anyone ever buy a Bosch product because they do not stand behind it.

Do not buy Bosch if you expect a good experience with any customer service needs. At the end of 2017 I renovated my kitchen and purchased all Bosch appliances. In May 2019 the magnetron of my microwave failed. Granted, it was now out of warranty, but why the magnetron should have failed so soon was unimaginable. The Sharp microwave I replaced had worked seamlessly for 30 years. The repair cost me almost $400 (the microwave was $1200). I contacted Bosch by email and by phone and was told there was nothing they could do in consideration of this premature (my word) need for such a repair. Perhaps it might have been different if I had reported this prior to authorizing the repair (I did use the preferred repair service on the Bosch website). How was I to know that?! I told the supervisor I spoke with, as well as the customer service rep that emailed me, that they could expect poor reviews posted on as many websites as I could find. No one seemed to care. Buy these appliances at your own peril.

Before you pay more (a lot more) for Bosch, please be aware of the following: For a problem with our new refrigerator (

DONT BUY A BOSCH DISHWASHER. I purchased my dishwasher April 2016. I am very dissatisfied with it. I always have an odor, dishes dont dry and I have tried every one of the suggestions to have dry dishes and none of them do the job. I rinse my dishes first and I dont wash them everyday since I am alone. Lately I have been getting black mold on mostly the plastic containers. Ive had several different dishwashers over 40 years and this is the first time Im having this problem. It is very quiet. Today I spoke with customer service and was told I should do a rinse everyday because it is very air tight and there is no heating coil. Ive tried the Extra Shine feature which raises the temp to further enhance drying results. Well, it doesnt work. If I have a dinner party and need to wash more than one load, I have to dry the dishes. The best dishwasher I had was the KitchenAid which I want again. I have a service man coming out to have him smell the odor. I had to throw away wooden spoons, covered with black mold, washed and stayed black. The only thing about this dishwasher is its quietness. I would gladly have a noisy one that works fine. Another thing, it takes 2 hours or more to complete a cycle.

I have been an advocate for Bosch for over a decade. We purchased our first dishwasher in 2008 and it was awesome. I cant tell you how many people I referred to purchase Bosch products. We recently purchased a new dishwasher in mid 2015 (SHX68T55UC 24 800 series built in) and it is built super flimsy and has given us problems on multiple occasions. I was getting tired of troubleshooting and recently it just stopped working altogether. I contacted Bosch customer service and basically they said sorry not on warranty anymore. It will cost you $125 for a service call + $30 for every 15 minutes of labor + parts. This is just wrong. I could not be more disappointed with the quality and service of Bosch. A $1,000.00 dishwasher should last more than 2 years wouldnt you agree?