Dishwasher SHV68TL3UC/04: I spent $900 on this dishwasher 18 months ago. Today, it will not turn on. Called Bosch service: $129 to get a technician to come out, plus $30 every 15 minutes that they are here, not including the time for any work they need to do or any parts that need to be paid for. Needless to say, this will be my first and last Bosch purchase. I was advised to buy KitchenAid and I decided not to. Live and learn.

I ordered a $3,300 Bosch double wall oven through Lowes in Feb. 2012 in preparation for our new kitchen in our new house. The oven was installed in May 2012 and I immediately noticed a defect in the surface of the interior panel of the door of the lower oven. I called Bosch for a service tech. They gave me the name of the closest person. He and his grandson came out on May 31st and said they had never seen an oven like that before. I told them not to work on it if they did not know how. They said they could put the new part on, but they didnt even know how to take the door off the lower oven. They ended up dropping it and shattering the layers of glass in the door all over my kitchen floor. I called Bosch and they said they would send the parts for a new door and have a tech from San Antonio come out to put the new door parts together. I was without an oven door for nine (9) weeks. Parts were sent separately in about six boxes. The tech from San Antonio came and got the boxes, and we took some in too. Finally, a teenage looking boy came with the so-called newly put together door. It rattled, had a sharp edge and a gap between the interior metal panel and the glass. I told him it was not right, but he insisted it was. We had to go out of town for three months, but I called the corporate secretary and told her about the poorly put together door and she said she would make sure we got a new door when we got back home in Dec. 2012. We have called repeatedly only to be told someone would be in touch with us very soon to make the necessary repairs. They now say they wont replace the door with a new one as they have been promising. They are terrible to work with and nothing is getting done. I will never buy another Bosch product and will tell anyone I meet not to buy their products.

My Bosch Front load Axxis was delivered with a broken drum, there was no evidence of shipping damage. Upon starting the first load water leaked onto the floor and damaged a new floor. The drum was replaced by a Bosch authorized repairman. After attempting to start for the second time, the front panel showed an error code that indicated a faulty control panel. At this point I had the machine for 1.5 months and have never done even one load. I asked Bosch for a replacement and I have a case file, but the service center keeps losing information or telling me that I need to provide more info. All I did was try to buy what I thought would be a good washer. All I have gotten for $900 is a hassle, more cleaning bills, a damaged floor and a worthless piece of junk. DO NOT BUY BOSCH.

$600 dollars to repair a 3 year old BOSCH washing machine not covered under warranty. The part that regulates the motor went and the part is $399. Customer service said they needed my purchase receipt and diagnosis and they would get back to me. After a number of emails and phone calls BOSCH will not cover a penny. BOSCH does not stand behind their product. I just bought a LG washer, never buying a Bosch product again.

I am a senior and have owned Dishwashers all of my adult life. This machine is just over a year old and it needs a service because of not draining. I have never had to get a repair on any of my previous machines. As I look online this appears to be a common problem with Bosch.

Purchase Bosch Refrigerator B22CT80SNS. Did not work out of box. Repairman added coolant and worked for about 10 days. When refrigerator quit cooling repairman determined coolant leak inside of refrigerator and non-repairable and Bosch was to replace. When I called them in a week to see why I had not heard anything they said that they were no longer making that model and had no comparable model to give me so would in 4 to 6 weeks come out and pickup non-working new refrigerator and issue me a refund check. Of course by that time will have been without a working refrigerator for over 2 months. Also, I had a kitchen remodel done based on all new Bosch appliances, two of which had cosmetic damage in addition to non-working refrigerator upon delivery. So now even though Bosch cannot provide me with a refrigerator, I have other Bosch products that they will not take back so after a $50,000 plus kitchen renovation I will have mixed brands of appliances in my Kitchen with un-matching handles/hardware. I asked if Bosch would just take all of their appliance back and provide refund and I could start over with a brand that could provide a working refrigerator of course they refused. NEVER BUY BOSCH PRODUCTS.

Bosch 500 Series HBE5451UC - From installation forward the oven would not heat up to temperature. We bought it through Sears. I called Sears Repair twice. They just gave me the runaround wanting me to bake various things and keep track of how long they took to bake. Sears was not interested in my problem. Called the Bosch Service line. They gave me the name of and excellent repair service that would drive 60 miles to my home in the mountains. The repair technician evaluated the oven and found it had a bad board, I suppose circuit board. It took 3 visits from the repair tech. The wrong board was first sent. Once the correct board was installed the oven is reaching temperature. However it continues to not bake good evenly. It bakes things faster in the back of the oven than at the front. I have to watch or bread or cake will be burned in the back of the oven while still pale at the front.The baking rails are a real danger. There is only one pair of rails with the oven. I tried to buy a second pair so I could bake 2 pans at a time and they are not available. So, I tried inserting a pan without the rails. It is very dangerous!! You have to be very careful or the pan falls out and would dump its contents on the floor. So, the oven has very limited use with only one usable rack for a pan limiting how much one can back at a time. This is the 3rd wall oven we have had in this cabinet in the 40 years we have lived in the house. It is 34 inches up from the floor. Every time I open the oven it blows hot air into my face fogging my glasses. I have to step back and wait for my glasses to clear before I can check or remove whatever is baking. As a Public Health Nurse I am concerned this oven has too many safety issues and is a menace to the consumer.

If you are going to purchase a Bosch Dishwasher make sure you purchase the five year extended warranty. The service repair tech told us Bosch has changed the motors and pumps to meet the EPA electric use requirements. New motors and pumps are low use DC products with a useful life of 14 to 24 months. The tech said the best thing to do is purchase the most inexpensive unit on the market to cut your losses.

The worst thing that can happen to a customer. We bought a refrigerator and after that followed a string of pathetic services. Never have the workers been on time. Our fridge stopped cooling. We lodged a complaint and what do they do. NOTHING. ABSOLUTELY NOTHING!!!! They tell us that they cant do anything about it. They expect us to wait for a freaking 5 days till they get the parts. Shut down the company!!!! You guys are better off somewhere else.

Bosch double oven HBL 57 - I have been happy with this oven until today. I went to use the self-cleaning feature for the first time and the glass in the door shattered into a million pieces approx. 1/2 hour into the cleaning cycle. I called Boschs 800-944-2904 number and explained what happened and that I felt they should replace the glass since it was obviously defective or would not have shattered. I was told no they could not do that but they could give me a service provider number in our area. When she determined that they didnt have a provider in our area, she said I should look in the phone book for someone to repair the oven. She did, after I asked her, provide me with a service provider in the nearest large city to us, but she left me with the impression that she could care less about providing good customer service. I will be sure and tell everyone I can how helpful Bosch is when you have a problem!

Worst dishwasher weve ever had - does not hold many dishes as the racks are tiny. Forget about putting bowls in the lower rack, if you do you cant add plates as they bump up against each other. The lower rack falls off the track if the bottom rack is fully loaded and then you have to pick it up and try to get it back on track. The SMELL - OMG, since day one we have removed the strainer in the bottom, rinsed it and allowed it to dry in between washings - noticed an inch of water in the well at the bottom - which adds to the smell. Called repair and they simply state, Thats the design. Well let me tell you the design sucks!Never in my many, many years of owning dishwashers have I EVER dealt with a smell like this. It is embarrassing when you have company and open it as the entire kitchen ends up smelling like a TRASH HEAP! So now we buy deodorizers to keep the smell at bay, and rinse agent to help the dishwasher do its job, and detergent, and dishwasher cleaner, 4 products - unreal. Who knows maybe they are in cahoots with the manufacturers of these products (or who knows maybe they are the ones who make them - because their dishwasher SUCKS! Did I say that already?).

Our Bosch 800 gas slide-in range was purchased in late 2019, installed in February 2020 and the igniter failed in October 2021. One would hope that a new $2200 range would last longer than a year and a half before failing. We would have had to wait 30 days for service at hundreds of dollars cost, so I bought a new igniter and installed it so that we would have a working oven. Bosch was unwilling to reimburse us for the $105 igniter. I dont recommend Bosch.

We bought a Bosch Silence Plus 44 dishwasher less than 6 months ago (July 15) for $875; counting installation, just shy of a grand. Less than 6 months later, most of the dishes are coming out dirty and the pump sounds anemic. I first registered on the Bosch site, then contacted customer service. They did not have any access to their own database, which meant I had to repeat everything all over again. They then sent me to do my own legwork, giving me the name of one contractor 1.5 hours away. The contractor then told me they did not cover my area. Bosch doubted my word and called that contractor when I called to tell them what happened. When the contractor confirmed, they never apologized, but just gave me the names of two other contractors, and told me they could not help me schedule an appointment but I have to do it myself, and they have no way to know how long the wait may be (Those of you who are posting about 1-wk waits apparently ought to be thankful Bosch at least held your hand. As of January 2016 they are not even extending that courtesy).The first contractor I called said there will be a 3-week wait. My husband is German, and used to swear by Bosch. When we lived in Switzerland, we had Bosch appliances that worked like a charm. We inherited an old Bosch washer when we bought our house that still works quite well. Apparently the company has decided to spend down its reputation. As the Germans would say, schade (shame).

The grates on the range have a plastic coating on them and they scorch. I call this a defect and they should replace them, but they want to sell me new grates that they cannot tell me what kind of material they are made of. First of all they should replace the grates for free, why put some material that does not hold up to fire on the grates, and second why would they not be able to furnish me with information on the new grates as to the material they are made of and if they have the same plastic coating on the grates. Why would I want to buy the same junk so it can be an ongoing sale?

We purchased 3 Bosch appliances when we built our house 6 years ago. The dishwasher and microwave are up to par. All appliances are working. However, our 30 BOSCH gas range is experiencing rust spots on the lower drawer and around the main door. The enamel has come off part of the top of the range. I know from past experience with another dishwasher in my previous custom home, which Sears stood behind, that had rust spots on the door panel. The repairman actually said its a knock off from China and this is not stainless steel. I will say that my opinion is this is the same problem with the Bosch oven. Most people know that magnets do not stick to stainless steel. Well, start testing! Magnet sticks to my stainless steel dishwasher, microwave, range door and range lower drawer which means the appliances are NOT stainless steel.The magnet does not stick to my LG refrigerator which is 10 years old so it is true stainless steel. Since BOSCH and the store I purchase it from advertised these products are stainless steel, I paid for stainless steel. Customer service is not up to par. The customer service rep and a supervisor talked about my business to my cleaning lady as she called them to defend her use of cleaning products as BOSCH tech said my cleaning products must contain bleach. I will be filing a complaint with the BBB, Attorney General as I feel this is false advertisement. and to BOSCH, I am glad you recorded the conversation with my cleaning lady as you had no right to speak with her about my business and to make her an offer on my range of 20% off. Total violation of my business. Diane ** in NH

I purchased 3 Bosch appliances less than six years ago - 2 ovens and a 5-burner cooktop. When deciding on the purchase, my appliance dealer assured me that Bosch produces high end appliances. We went ahead with the purchase and paid high end prices too. Now, less than six years after we bought them, all 3 appliances are malfunctioning. Its so strange - almost like they have a pre-ordained life span from the manufacturer, because they all broke within the same 4 - 6 weeks.We have been trying to get them repaired through Bosch service for over a month and they are dragging their feet and giving us a horrible runaround. What a shame! I dont think I shall ever purchase another Bosch appliance nor recommend them to any of my friends or relatives. The customer service reps are lying to us, changing their minds, changing their strategies, not calling back, making offers then going back on their word... Its all horrible. I regret the day I ever bought Bosch.

This is the first oven I have had in years that holds it temp at the correct one, cleans like a dream and works the way I wish all my appliances worked. The interior is large enough for all of my large roasters which makes it easy to use.

DONT BUY A BOSCH DISHWASHER. I purchased my dishwasher April 2016. I am very dissatisfied with it. I always have an odor, dishes dont dry and I have tried every one of the suggestions to have dry dishes and none of them do the job. I rinse my dishes first and I dont wash them everyday since I am alone. Lately I have been getting black mold on mostly the plastic containers. Ive had several different dishwashers over 40 years and this is the first time Im having this problem. It is very quiet. Today I spoke with customer service and was told I should do a rinse everyday because it is very air tight and there is no heating coil. Ive tried the Extra Shine feature which raises the temp to further enhance drying results. Well, it doesnt work. If I have a dinner party and need to wash more than one load, I have to dry the dishes. The best dishwasher I had was the KitchenAid which I want again. I have a service man coming out to have him smell the odor. I had to throw away wooden spoons, covered with black mold, washed and stayed black. The only thing about this dishwasher is its quietness. I would gladly have a noisy one that works fine. Another thing, it takes 2 hours or more to complete a cycle.

The dishwasher is great, dishes are clean, etc. The biggest feature though is how quiet this dishwasher is - you cannot hear it operating! We love it! Never had one this quiet. If your home is noisy due to kids, pets, technology or whatever, this is one appliance that will not contribute to the cacophony. This is the quietest dishwasher Ive ever experienced and a joy to operate. It has three shelves for one thing with the top one perfect for silverware and utensils. It works great - dishes are clean and sparkling every time... And youll never know its operating.

Before you pay more (a lot more) for Bosch, please be aware of the following: For a problem with our new refrigerator (

For such an expensive dishwasher it is horrible - it doesnt clean and it doesnt dry no matter how you stack the dishes, what soap or drying agent you use!

I needed a new dishwasher and decided to buy a Bosch because I have always thought this was a high-end equipment. I did buy the simple model that was highly-rated in Consumer Reports. The dishwasher is horrible! I have to wash the dishes before they go into the dishwasher, and sometimes when they come out, there is often what looks like soap residue on the dishes. Does the dishwasher not rinse? Pots with spillover dont get clean. Tea rings in cups dont come out. Im thinking about replacing this dishwasher!

I have a 13 month old Bosch fridge. The first time it needed service under the warranty it was hours of tracking someone down to do it. 12 months in, the ice maker stopped working. Impossible again to get through the Bosch telephone lines or chat lines. The lack of decent service totally negates what might be a good product. I wouldnt call this customer service; rather its customer disservice.

Bosch Silence Plus Dba Dishwasher: Piece of junk. Its very, very quiet. Cleaned beautifully for about 6 months. Now it barely cleans anything even though the filter and catchall are completely clean. Sometimes the container holding the cleaning tablet wont even open! STAY AWAY, they are not what they used to be.

Bosch Dishwasher I purchased a little more than a year ago broke. I made an appointment with Bosch Repair Service - just a visit will cost you more than $100.00. First technician who visited my house told me that I need to rewire power cables and they (Bosch) dont do it. I had it done but machine still didnt work. I called again.Second person who came to fix my machine replaced few electronic parts but machine still didnt work. I was promised another appointment that was scheduled in a couple of weeks. First technician came again, replaced more parts but machine still didnt work. Once again I was promised an appointment. At this point, something went wrong in appointment scheduling process as I was never notified. I called and was told one day that was rescheduled and once again I learned about it only by calling customer service. Its unbelievable that the company is still in business really. Huge mess. Better to go with another manufacturer.

When we went shopping for a dishwasher, we want that first of all got the dishes clean without rinsing and it had to be quiet. We bought a Bosch and my friends & family can’t believe how well it works. It’s fantastic. It gets everything so clean and we forget it’s running because it is so quiet. We recommend it to everyone who comes over.

We purchased a Bosch dishwasher and about a year later, a Bosch washer and dryer. After 4 years with the dishwasher, the water no longer was hot. We telephoned the company we purchased it from and they referred us to a repairman. Bosch only certifies certain companies to do their repairs. Unfortunately, this company wasnt really easy to work with. They did eventually come out to the house. After a prolonged conversation with a Bosch representative, it was determined the internal water heater was bad. The part was ordered. It took three months for the part to come in and eventually get replaced. When the part was put in by the same company and the machine turned on, the board indicated it would take 367 minutes to wash an empty load of dishes. The representative left and indicated the machine would have to be reset. Well the next day, I phoned them back. The machine ran the 367 minutes but no hot water. They sent a different repairman and Bosch wasnt willing to accept they diagnosed the problem incorrectly. They did eventually replace the motherboard and the machine is currently working. The washing machine, after 3 years of use and with only 2 people in the family, started rocking and my husband saw sparks on the inside of the wash tub. We were told it could not be repaired. We couldnt dump it fast enough. Dryer still worked but it took over an hour to dry a regular load of clothes. The machine didnt clean well and the dryer often left clothes damp even though the moisture sensor had been checked twice. Bosch is highly overrated and they must pay their vocal advocates a lot of money. We wont even consider a Bosch in the future.

WOULD NOT RECOMMEND BOSCH!! Poor customer service and bad products. I installed all new Bosch products for my remodeled kitchen 3 years ago. I noticed rust stains on my dishwasher about 2 years ago, and they became worse and worse to the point that friends who came over asked me why my dishwasher looked like that. Bosch customer service told me that they can only give me 50% off a new panel (and charge me additional for tax and freight), and I would have to pay $129 for the cost of their installer. I bought an oven, microwave, dishwasher and stove from them, and this is all they could do for me! They said to use a rust stain remover, and implied it was the kind of products I was using that caused the rust! I told them I never saw stainless steel rust, and this was the only appliance that was rusting. If you google other sites, many customers indicate that the materials in their stainless steel was not good. In addition, my cooktop had to be returned because the stainless steel near the burners were turning brown from the flames. Another product defect, and they had to replace my cooktop. Very disappointed in their customer service - the company does not support their products or their customers! BEWARE!

Purchased new Bosch dishwasher from Lowes. Took 2 weeks to be delivered from the Lowes warehouse. When installed by the Lowes plumbers, the panel showed electrical errors. The installers called Bosch Service, service person could only say it must be installed incorrectly. Lowes replaced. Did not know you had to clean the dishes before loading the dishwasher. After the first load, water stands in the bottom of the dishwasher and stinks. Cleaned as recommended by the owners manual. I did not know you would have to wipe the insides down also. Water still stands and stinks. We thought Bosch was an excellent product until now.

Bought floor model from Lowes. As a Lowes employee I am well aware of Lowes deficiencies and should have expected that they would sell a returned item without the parts needed for installation. Boschs do not direct wire; they need a custom connector for the electrical connection. But I called Bosch and told them the parts were missing. Their rep took all my information and promised to send them. Then they emailed back to me (which I failed to notice) and stated their supervisor (super ** or super **) stated since it was a floor model I would have to take back their promise and I would have to pay for the parts. Did not include part numbers, how much, etc. to make it even harder for me to order. This is causing a 10 day delay in installation, etc. Just know Bosch which wants $800-2000 for a dishwasher is willing to sell their reputation for some parts revenue. Thought these Germans were smarter than that but obviously the South was the wrong place to locate their plant. Obviously I am very pissed off about this.

Would have preferred Gas but this was an excellent default. the cook top seems to heat evenly and the oven's convection features really cooks the food nice and even and quickly. I love it.

The Fridge is pretty solid, but from a fit and finish point of view, French doors are not the same height by 1/4”. And ice maker has been getting stuck and freezing up almost since new. They won’t fix it.

My Bosch front loader has leaked and builds a moldy buildup since day one. I wish I would have taken it back immediately. Dont buy Bosch front loaders. See picture for the rust.

We really like this new dishwasher. It does take some use to understand how to load it. Some of the prongs are tight and placing a cereal bowl becomes difficult. The total capacity seems to be reduced from what we had in our old dishwasher. Cleaning is very good and the high-efficiency is excellent.

Do not purchase the ventless stackable washer/dryer. It takes about 3 hours to dry a small to medium size load and they are still damp. The dryer gets really hot on the outside to the point where it is dangerous. Bosch is horrible about returning calls and responding to questions. I furnished my entire house with Bosch. The refrigerator is incredibly slow at making ice. They have no answers. Disappointing company. Should have purchased a different brand.

We got a Bosch Refrigerator vía our Builder, is the brand they carry. Is a Bosch French Door Bottom Mount! Every one we use the water dispenser the water drips constantly. We are trying to figure out what to put there. Every time that we use the ice dispenser the ice flies all over our wood floor. We have to pick up the ice constantly from the floor. The Bosch technician came to our home yesterday and said nothing could be done. That it was normal, I told him is NOT. We own an LGE and Whirlpool for over 10 years and never had that problem. That said he said, Buy bigger glasses. Really?

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

Installed new factory fresh Bosch dishwasher for my mother on August 17, 2016. 20 minutes into initial clean cycle E:15 code appears on display with drain pump running continuously. Called Bosch customer service and was told this indicates an internal water leak. Bosch provided 3 phone numbers for local service technicians and told me I would need to schedule a repair appointment because Bosch customer service was too busy taking other calls. Earliest appointment was 1 week out. Bosch factory certified technician confirmed internal water leak and after 1 hour of troubleshooting determined the distribution/circulation pump seal needs to be replaced. The new part (which retails for less than $2.00) will take 3-5 business days to arrive and then a follow-up appointment can be scheduled to install the new part.Based on the other reviews Ive read, I am skeptical that this will solve the problem. The other observation during the initial clean cycle was that while the unit was draining, a large amount of black debris seemed to be discharging through the drain hose. I am wondering if this is the mold problem Ive read in some of the other complaints/reviews. The drain hose is almost clear so it was easy to see the darker looking debris. After a couple of drain cycles, the discharge water was free of black debris. I understand the units are tested in the factory before being packed up for shipment so a small amount of water in the bottom of the pump is normal but why the mold? When I mentioned this to the Bosch customer service representative I was told that they had never heard of such a thing before (really?!).Why didnt the factory test detect the leak problem? If it did, was a decision made to go ahead and ship a defective unit out anyway? I have an older Bosch dishwasher (purchased in 2008) that never had problems like this. My mother always comments on how quiet it runs when she visits. It would appear Bosch has significant quality control issues on the assembly line and perhaps throughout the entire enterprise that need to be addressed. Customer service is basically constrained to follow a script that seems to weigh heavily in favor of the corporations bottom line and not the end user. I will be loath to recommend Bosch products to anyone until these systemic problems are rectified. This could be the undoing of what was once revered as a solid company as consumers find better products from other vendors.It looks like my mother just wasted $700 on a flawed product and instead has bought into the additional frustration of chasing warranty claims. I should mention that I own a now discontinued front loading Bosch clothes washing machine that recently was involved in a class action settlement (you might have guessed, for mold problems) for which I received a check in the amount of $55. That amount does not cover the cost of a new front door seal that breeds black mold every 12 months or so requiring replacement. I am on my 3rd door seal in 3 years of use. The first replacement was under warranty. The second replacement was at my expense (~$85 plus shipping plus an hour of my time to install it!).

This DW is the Bomb! Quiet with a no heat element dryer. It uses the hot water heat to energize the stainless steel interior to dry dishes. Gives you a signal to open door after cycle is complete and let out the moisture. Glassware stays clear with no fogging film left over. A great machine that is the quietest ever. 60 DB sound.

I bought my dishwasher in May of 2011, and it worked fine until October 2012 when it decided to spring a leak. Due to my work schedule, it took a couple of weeks to schedule and receive the new parts for the dishwasher. The part that did arrive was broken but the technician was able to make it work. Everything has gone worked since, well, until yesterday. Another leak and the dishwasher is now out of warranty. I looked at the original estimate for repair and realized that the cost of repair would nearly be half of a new dishwasher. I am convinced I bought a bad dishwasher and I am just having some bad luck. I think I will try a different brand. Just like a Chevy. I cant stand them and find them to have reliability issues. I am sure the same goes with dishwashers.

Purchased Bosch dishwasher model # SHE3AR5UC/21 on June 22,2015. It was installed on June 26,2015. Has not worked correctly since it was installed. Thought maybe because it was new we were doing something incorrectly, so followed instructions to the tee. Still the button to switch the wash modes would not move from one to another. Would run for 3 hours or more, dishes would be soaking wet, water would remain in bottom of dishwasher causing a stale stagnant water smell. Called 800 # woman on phone, had us try to do a couple things that did not work and informed us that we needed to call repairman which we did and we have to wait until July 14th for a person to come fix it. Today is July 5th. Pay this much money for an appliance, would expect much better service. I am telling everyone not to buy one!!!

Bosch dishwasher SHU43CO5UC - I am waiting for the 4th control board on my Bosch dishwasher since the recall in 2010. I have washed dishes for several months due to the poor engineering of the original recalled control board and subsequent control boards installed to remedy the issue. I am extremely dissatisfied with this expensive dishwasher and I strongly urge anyone considering a Bosch appliance to be concerned about customer service when and if a problem should arise.

I have had my Ascenta dishwasher maybe 6 yrs now, never liked the racks in it, it doesnt ever dry the dishes. Recently the soap dispenser is not opening making it needing another wash, 3 times in a row. It didnt open the last time I ran it. Does anyone know of any solutions to the dispenser not opening?

Our four year old dishwasher was issued a recall as some of the plugs were catching on fire. I did as instructed on the recall notice and an authorized repairman came to the house. He said he couldnt get the dishwasher out without damaging our floors and left. I let Bosch know and they suggested that we get a quote to have the granite countertops removed, so that the repairman could get in. I asked for another dealer but they didnt want another repairman. I called our contractor to remove the dishwasher and the repairman came back to change the plug but refused to put back the dishwasher. The contractor came back to re-install the dishwasher and the dishwasher top rack and sprayer were now broken. Bosch got the fire hazard fixed so they are off the hook for that, but I am left with a broken dishwasher and their so called customer service wont respond. Now, I am forced to replace the dishwasher when I as the customer have done nothing wrong. Bosch cares about avoiding a lawsuit, but could give a whit about the customers experience. The company sure does not have the customers back. This whole process has taken weeks and I am completely frustrated.

I love my new Bosch double oven! The doors are side opening (great for a short person); a telescoping rack that makes removing hot items so easy. Heating temperature is perfect and I can bake six cookie sheets at once. This was a great choice for me.

Great unit, top is gas, oven is electric, the oven is a convection oven, with many other choices to use, it is the best unit we have ever owned, it bakes, broils, control panel is easy to use and it maintains temp accurately, it also came with a baking and convection guide. I would recommend this unit to anyone.

DOES NOT EVEN DESERVE A ONE! I bought all Bosch products for my new kitchen thinking German engineering was the best!!! Well, think again! The dishwasher is great, the slide in gas stove is ok but surface scratches at the slightest contact. My complaint is the 24 electric wall oven that I paid close to $ 2,000 for. You set it at 350, the light indicating it has reached the temperature goes off when it is at 325 degrees, when it reaches 350 it then moves on to 400 and even goes up to 500 or sometimes goes down again to 350. It is not usable! I complained repeatedly, had a serviceman come more than once and finally Bosch replaced it only to have the same problem all over again!! I even got my electrician to come when the second oven had the same problem but the problem wasnt the electricity! I feel totally cheated and wish I could reach a larger audience with my complaint!

My dishwasher was damaged during a lightning storm. I initially contacted customer service who gave advice, which made no sense (add rinse agent??). Called their local service rep. Service rep contacted their tech department upon arrival at my home & was advised regarding what part to order. Service rep returned, installed part, didnt work. Rep contacted their tech dept. again and was told that was the wrong part & to order another. I had to pay for the wrong part & service call to install it. Service rep installed 2nd part, didnt work, returned it. Service rep came again & installed replacement part, didnt work. Service rep took my dishwasher to his shop and worked on it. After 4 months, without a dishwasher, and a final bill of just under $500, my dishwasher still does not perform at 100% capacity. Contacted Bosch to at least be reimbursed for the wrong part & service call to install it and they said, Turn it in to your home owners insurance company.

Purchased a dishwasher and oven in 2007. The DW was rated #1 and environmentally friendly... Its not ... It requires expensive rinse agents and it doesnt clean the dishes. The heating elemental either never worked or broke just outside of the 1-year-warranty. We had purchased the extended warranty so at least they fixed it.... But it still cost that added $150 bucks. The convection oven was also $1000 and doesnt cook several trays of cookies perfectly as advertised...not worth the money. Two years ago the main computer module fell off the back... The glue dried out that held it in place. Thankfully we jerry-rigged it back. Now the oven door wont close properly, so the oven turns itself off. We called for service and they said the part is $240 plus $150 for labor. I called customer service to see if they could help out... Nope... They blame me... I must have set something too heavy on the door.

My wonderful Bosch dishwasher recently stopped dispensing the detergent. Since its under warranty, I have followed all the required steps and jumped through the requested hoops, but have discovered that Bosch obviously does not offer service in our area. Over the past week I have spent 2 hours and 47 minutes on the phone (most of it on hold), been disconnected (with no return call from them) 3 times, and have emailed with no response twice. I have a file number now due to the concerns about no service provider in our area, but that seems to be simply a pacifier, since it has proven to provide nothing. Bosch service is THE worst!

In late 2015, we bought a refrigerator (33 in. W 24.8 cu. ft. French Door Refrigerator in Stainless Steel with Icemaker) and a microwave/oven combo (stainless steel 30 Inch Wide 4.6 Cu. Ft. Electric Built-In Combination Oven with 1.6 Cu. Ft. Microwave and True European Convection Lower Oven). We chose the Bosch brand based on reputation, longevity, performance, and design.Unfortunately, neither of these products has performed well considering they are both 3 years old. The refrigerator completely stopped working and had a large build up of frost on the back wall of the freezer wall. A service technician with Hagedorn’s Appliances fixed this problem by calling a Bosch technician to learn the control panel and plugs stopped working. The technician commented that this is a rare issue and was surprised the appliance was a Bosch due to the reputation. We were charged $688.79 to fix this issue. The microwave control panel is dim and we are unable to see what buttons we are pushing. The technician from Hagedorn’s said this is a realistic issue and fixable problem to the tune of $350.00. We have not scheduled this repair at this time.The third item we bought from Bosch were $775 dishwashers. We bought 2 of these. To say we love the dishwasher better than the microwave and refrigerator would be true; however we must stop short of saying these items are ‘exceptional’ in any way. The doors seemed ‘warped’ and don’t shut well all the time. The washing capabilities are fair (sometimes leaves marks) and the time to complete is crazy long 2.5 hours, even close to that on ‘speed’ mode. However the washing quality is worse. We will give it credit for being quiet, that it is, well done there. We really have just had a hard time and these products are not the ‘show pieces’ we had thought we bought just 3 short years ago. It will be hard for us to consider Bosch for the price and performance.

Love the washer and all of its features. A design error resulted in cracked plastic control plate that they replaced once, to only crack again. Reliability is very good and we are very happy with this machine.

6-month old washing machine, bearings worn out. New machine supplied, 3 weeks later leaking. Engineer replaced part, kitchen now flooded. What a fantastic product and what a fantastic level of skill from the engineer. Never had a Bosch washing machine before, never again.

I purchased a Bosch washing machine 2 years ago for my summer residence, have probably used it not more than 20 times and it doesnt work. The motor control unit needs to be replaced. I called Bosch and they informed me that they cannot help me since a Bosch certified repair man has not diagnosed the problem. I informed him that there are no certified Bosch repair men in my area which he confirmed!! But he cannot help me since a Bosch repair man has to diagnose the problem (and will charge me a service fee since the machine is not under warranty!). I told him two repair men looked at the machine and one called Bosch and confirmed that it is the motor control unit and I saw the part, it looks fried!! He informed me once again he cannot help me since they werent certified!! I should have bought a Whirlpool machine; at least with Whirlpool, the parts are cheaper and my husband has repaired my Whirlpool washer with the help of YOUTUBE! There are no YOUTUBE videos on how to replace a Bosch motor control unit. I would not purchase a Bosch appliance again!!

WFMC3200UC Washer NEXXT series - I believe this must be the first front loader Bosch made. If Id known at the time of purchase I NEVER wouldve paid the major bucks I paid. I think its 7 years old. My Mother has a top loader for 22 years. Beautiful, I think we replaced one part on the thing all these years. Anyway, I despise this washer. Its too small, takes almost 2 hours to cycle AND smells like mold. I have the top & back panels off to remove the out take drain tube which is visibly covered (inside) in black mold. Problem is the way its put together is like no other Bosch washer. Two weeks ago I found a video online which showed how to remove the thing and today I go to my bookmarks and NO VIDEO. Im about to throw myself on the floor and have a complete meltdown. WTF happened to the video? Ive looked for thirty minutes all over internet to no avail! Its a servicing video I know that and those are hard to come by. Help me lawd! Thought I might feel better writing this however I feel like upchucking. Thanks anyway. P.S. NEVER OWN ANOTHER BOSCH appliance EVER. Unless they paid me BIG bucks. **.

Long story short, I bought a 500 series Bosch and after 2 months it started malfunctioning. I must say Bosch Customer Services did try to fix it by replacing two computers and a pump, but it still malfunctioned. They finally replaced it after numerous calls, service calls and emails. I bought a different brand. Bosch did call me back unprompted by a call from me to see how things were going and even after it was replaced, I got a call from one of the managers about problems with a dealer refund. I found them to at least care about their customer to go out of the way to assist me. As for the product and I have had Boschs before, it was a lemon. Previous bosch dishwashers were great and my niece even has the same one I had but hers worked beautifully. After an 8 month ordeal, I dont think I would buy one again, but its only because I dont want to ever experience this amount of hassle again over anything.

Purchased 2 dishwashers from Sears. One went to daughter. Hers broke down in first month of having it. Customer service gave us two repair companies to call. Repairman came out and had to call Bosch to have them walk through what to do in finding out what is wrong. Finally after a couple of calls, parts had to be ordered. I called customer service when I found out part was on backorder for 2 or more weeks. They explained part had just come in that day but would not go out to repair service for at least 10 days or so. I explained that she had the machine for about a month and now it is going to be out of service for that long. Customer service said they would expedite it. They would call and let us know it was on way. I had to call again because now a second or third part I didnt know about is on backorder. Has been 2 weeks and no one has let us know how things are going. Will not buy Bosch again. Customer service is pitiful. I worry my machine will break down now. Thought Bosch was a good company. I talked to so many customer service people and they didnt know what was going on. Talked to a manager and she was condescending and no help. No thanks, Bosch is worthless.

Quiet, does a great job, lots of room, 3 tiered. Heavy, regular, eco, normal, express, and rinse cycle with delay, half load, delicate, sanitize and extra shine options. 3 racks, top for cutlery, middle for cups and glasses, bottom for pots and plates, and more cutlery. Very efficient use of space. Digital display. Time remaining feature really handy. Stainless steel. Model SHE68T55UC/03. Nothing bad to say. Best dishwasher weve ever owned.

Wall oven kept going dark and not working until you reset the breaker. Had to do that a few times in the three years we’ve owned it. It was installed new in 2016, we bought the house in 2018. Now it won’t reset at all. The only authorized service company is failing to get a tech here since March 31 with parts already being local. Wrote to Bosch hoping to get some help in getting the oven fixed. After sending them all the info they requested along with my firstborn they said they couldn’t help and that the awful service company they have is the only one “sorry” and “thanks for letting us help you”.??? Buy something else. Bosch is just expensive junk.

Bosch is known for being quiet. That is very important in homes with open floor plans. I have a large center island where the back of the dishwasher is facing a living space. Because it is only about 58 db, it is practically impossible to hear it running. Furthermore, the end of cycle chime is necessary to know when to empty it. The soil sensor seems to work quite well as it will only run as long as there are soiled dishes. The water temperature gets quite hot, so I know unwanted bacteria is eliminated. Dishes always come out squeaky clean. I love the half load cycle and use it frequently. The energy and water usage is very low. I think that most people who own dishwashers think that the whole unit fills with water each time they run a cycle, and so they are reluctant to run the dishwasher. Many folks, unknowingly, use MORE water by doing dishes by hand than they would have done if they had put them on the proper cycle in the dishwasher. If the owner would read the specifications of actual water usage, they would be surprised how little water a full load uses in comparison to rinsing dishes before placing them in. I also like the fact that I can put delicate items, such as crystal and fine china, and know that nothing is going to come out damaged or cracked. The size of most regular household units will fit into a standard 24 wide lower cabinet. I also think the capacity and overall arrangement of the racks gives quite a bit of flexibility, as no two loads contain the same collection of dishes to be washed to be washed at the same time. This particular unit has a very low-profile handle and doesnt interfere with todays contemporary, clean lines in the kitchen. The handle is sturdy and feels secure. My unit is a nice grade of stainless steel, not a thin gauge that would tend to dent easily. The interior is also a food-grade stainless steel that doesnt collect unwanted odors or corrosion from the soap. If you opt for Bosch, you dont have to get a really expensive, high-end model since they are all extremely quiet and easy to use. Bosch also, in my opinion, exudes an element of high quality, even if its a low-end model. Generally, the higher end machines have options and features that most owners rarely use. I believe that Bosch is a good choice for a discriminating buyer who doesnt necessarily have a huge budget, but wants a beautiful, efficient machine that will last a long time. It is a work-horse that will bring compliments from friends and family for years to come as they have a 25 year warranty on their products.

We bought a Bosch dishwasher she68t55uc mid 2014. It has been great but all of a sudden last month December 2016, the dishwasher started making a squealing sound. We called and a repair man came. He chipped my counter which I had to fix, he had to break the door hinge because it was fine before he came, but after coming twice to repair it, the squeal is still here. Said it was the drain pump, so they replaced it, but it still squeals. They admit they are not familiar with working on Bosch but Lowes picked them to work on it. Not sure why. So Lowes will replace as under extended warranty, but I hope to pick a kitchen aid instead. I had a Kenmore elite for 18 yrs and it was still working when I replaced it with the Bosch, but it had become too noisy over the years. But it was a great one!! Wish I had bought another Kenmore.

We installed this new oven last year and decided to run the self cleaning option. We did not pull the telescopic oven tray out prior to running the cleaning option. Apparently the high heat ruined the parts involved with the telescopic action. It would have been nice to have had a warning label on the tray or perhaps the dealer might have mentioned this. Im sure it indicates this in the book so Bosch is off the hook for a $250 tray. The salesman at Mahlander’s in Sioux Falls was a complete jerk about it. No more Bosch appliances for this family.

Very pretty piece of Appliance. Very efficient and quiet. Love the delay cycle so can set it for later times when hot water can be spared. Dishes come out perfectly clean. Bit pricey but worth it. I have other brand names but none compare to the clean dishes provided by Bosch.

3-4 years ago my husband and I bought a Bosch dishwasher. My husband knew he was dying and he didnt want me dealing with new appliances after he died. He insisted Bosch had the best ratings. We bought this at Lowes in Saint Joseph, Mo. It was not a cheap model. I see ads about their dishwashers being the best and I say what a joke. This never worked good like I expected. I have had one man work on it and he said they make these to work thru balance of the bottom with the water. It didnt work better after he tried to fix it. This am the dishes were dirty, soap container didnt even open. I use very hot water and the steam probably helps a little but never really clean. No I never called the company. I was dealing with a dying husband. I knew they would simply say out of warranty after my husband died 9 months ago. I dont know what I will buy next but do know what it wont be... Bosch.

Quiet. So quiet only a red light lets you know the dishwasher is running and a faint subtle beep alerts you as to when the cycle has completed. The dishware that it cleans comes out looking like new. Highly recommend.

When I had to replace the dishwasher that came with my home when I bought it, I wanted an excellent product and was willing to pay for it. I chose a Bosch from a local appliance dealer. While I havent had mechanical issues like many reviewers, the performance of this very expensive dishwasher is dismal. The dishes do not get clean or dry, and there is often a strange biological-type odor after the cycle runs. I will never purchase another Bosch product.

Because of good reviews we purchased our first Bosch. We were told how durable and outstanding they were. A one year warranty was given with the purchase. After 3 months we had problems with the control panel. Then the pump malfunctioned and a new pump was installed. Within this year we have had more water in the bottom and not pumping out. Called Bosch and they had their certified tech....hmmmm who made three appointments and never showed up. Then when he came it was for a whole five minutes to say we needed a new pump. Three weeks later he came and installed a new pump and was there a few minutes, never checking the complete cycle. It still doesnt drain out, so we called our own tech and he informs us that it is now a complete computer board. Oh we also have had to have our racks replaced as they rusted. Then the new racks dont match and dont have a track to stop the dishes from rolling out. We are through and have made a whole family pledge, never again a Bosch… dump Bosch from our lives and buy American who treats their customers with respect.

I bought a upper top of the line dishwasher. Most times that I use the machine some of the dishes come out dirty. Its not me and its not the way I stack them. Bosch has refused to acknowledge a problem. The pocket handle has broke twice and so has the rinse dispenser. Bosch replaced them both once within first 12 months. Now that warranty expired they ignore my requests for assistance. If youre considering Bosch, dont do it. Poor machine, worse customer service.

Bosch nexxt 500 plus series washer and dryer - I have had issues with balance of washer. Goes into convulsions and does not spin water at times and does not dispense enough water at other times. It really is a 50/50 chance of whether it will work appropriately. The Matching series dryer sometimes becomes so hot it burns your skin when touching clothes! Bottom line, POOR CRAFTSMANSHIP AND POOR PERFORMANCE! DO NOT BUY BOSCH.

Just bought a new Bosch one week ago. Terrible installation. The machine was left with lots of water in it. And a HORRIBLE SMELL! I was also dismayed by the extremely small amount of dishes that could be loaded due to the small spaces between the tines and the direction of them. I could not get anywhere near the same load in as my great whirlpool prior to this. I usually do one load a week or less. I filled the washer to try as the manual says the product comes with a smell!! Really! Could the installer or salesman explain this or say what to do about it? Then after the load it was still wet inside and still stinks. Ive had it and its only been 5 days.

The machine has no load size setting. Its a front loader so it has to be propped open or it stinks. The brand is Bosch. I inherited it. I will never own a front loader again. The time it takes to wash a load is long.

Absolutely the best in my opinion. Never an issues, has serviced my residence for years. I would everyone purchase SS models. Highly efficient and would recommend. Has deep cleaning for ones dishes and hardware.

It does not seem to dry outside well inside. I leave the door open at times to help it dry out. All other dishwashers I have had, have dried out inside when the dishes were dried. The dishwasher is so quiet, I sometimes have to check to make sure it is running, even though the buttons on the front tells me it is!

I have bought several Bosch appliances. I’ve had less than desirable performance from them. Finding someone that will service a Bosch is impossible. I had a refrigerator stop working and they just let me know it was my tough luck that they couldn’t come for a service call for two weeks. The repair service in Birmingham was very unprofessional and seemed not to care. I will not buy another Bosch appliance.

We replaced our 20 yr old Maytag with a Bosch... it arrived the first week of Jan. 2015. I never liked how my dishes fit in it.... glasses tipped over and it was hard to fit in mugs and bowls. I noticed that there was an orange greasy residue near the door hinge after each cycle. I made it a practice to clean that area every time I emptied the machine. We used the Finish Powerballs and rinse agent. Our water heater is new and the water is very hot. Then I noticed a smell when drinking from a glass. This morning there was an odor from the machine when I went to empty it... nothing in the filter... Smelled like a wet dog. Returning machine.

Advice for anyone looking for appliances: DO NOT BUY FROM BOSCH.. We got a microwave from them because it was supposed to be the best of the best. About 16 months after purchasing, the microwave needed fixing so we did it the way Bosch said we had to do it for the parts to be covered. This happened 3 times in a matter of 3 years. The third time, it was deemed unrepairable. After a month of going back and forth with them, not having a microwave, the best offer they could give me was that I had to pay $300 for a replacement microwave. Mind you, it was a $1200 microwave to begin with. So with the original cost upfront, the service costs and what they now want me to pay for a replacement microwave, I’m looking at roughly $2100 dollars on this microwave. And they claim this to be a “more than fair” offer. The customer service will throw you around from one guarded person to the next. They’ll forward you to their “manager” and when you ask for their name and title after finishing a conversation with them, you’ll find out that it’s not the manager and they’ll REFUSE to give you their last name or an email or anything to contact them. Then, when you’ve had enough and you name all the people you’ve spoken with and that you want to speak to the actual manager, they put you on a lengthy hold that conveniently dies on several occasions. https://www.facebook.com/BoschAppliances/

Was told by salesperson at Lowes in Longview that the Bosch Dishwasher #SHe53tf2ud02 FD9503003422 was the best to buy. Was purchased for $796.41 in May 4th. 2015 at Lowes in Longview. From the start we could not dry dishes in the machine. Asked for service man to look at it to see why it would not dry dishes. We were told by service rep. that it was not designed to dry dishes. Went back to sales department at Lowes and were told that it was too bad but we purchased a dishwasher that didnt dry dishes. No recourse what so ever. So, since owning it our dishes are now etched and the washer stinks up the kitchen and make it smell like a moldy swamp. We are removing the crappy dishwasher and replacing it with a 219.00 Frigidaire like the one we took out. Dont buy Bosch from Lowes or anywhere else.

Bosch dishwasher 9001117065 (500 series) - Frustration that the materials needed to install say to use a 90 degree elbow with 3/4 N.P.T. threads on one leg... but really this should read H.P.T. (hose thread). We returned one dishwasher thinking the threads were stripped but in reality had the wrong connector. Perhaps need to clarify in the English instructions to use hose pipe thread.

I purchased a Bosch stove from the builder of my new home. Apparently there is a problem with the controls that turn the burners on. I was told by the Bosch rep that this is a safety problem that needs to be addressed. After weeks of trying to get this resolved and hours of waiting on hold and for a repairman I just keep getting the runaround and am living with a product that I was told by Bosch and the repairman that has a safety problem. This is the fifth Bosch product I have purchased and will never purchase another. I purchased this product new from the builder in 2017 and was told by Bosch that by checking the serial # it was produced in 2015. Why was I sold a unit that was over 2 years old?

We owned a Sears Kenmore dishwasher for 10 years until we decided to upgrade to a Bosch when we remodeled our kitchen. What a mistake. The Bosch stinks. When you open the door it smells up the whole kitchen. My husband has called about this & been given instructions which have not stopped the smell. Now the dishwashing liquid dispenser does not open during cleaning. He has also called about this. They said to just put it in bottom! I would never recommend Bosch products & will never buy one again. I gave it 1 star because I had to. I would really give it no stars.

Washer dryer hardly been used. Not working. Paid almost £600.00. Told today by customer services about an almost £600 washer dryer that has only be used a few times, We cannot guarantee that our products are not faulty and that they will always reliable. Thanks for letting me know for future reference.

I have a stainless Bosch model SHX43R55uc/64 and it STINKS like no other even cheap dishwasher I have ever owned in my entire life!! I am looking to replace it due to the SMELL, it cleans the dishes well but the smell in the unit after the wash is enough to choke a sanitary worker. It smells like dead animals. I take a turkey baster and remove about 4 full basters full of water out of the bottom below the filter that if left there gets putrid, then put some bleach in it but fear that my dishes are being washed with bleach. I had a repair man out and he said, Nothing you can do about it thats the way it was designed!

I had a Bosch refrigerator for many years and was very happy. I recently had to renew the fridge and opted to buy Bosch again, however I am very disappointed in the new design. Shelves are not the right distance apart (not allowing the stacking of such things as 2 yogurt pots) thus wasting lots of space, putting a huge draw in place of a door shelf, door shelves with a cover, the freezer is much smaller than the previous even though the external dimensions are the same. The new fridge makes lots of squeaking noises. Your designers are IDIOTS. I will be looking at another manufacturer when I change this fridge.

I bought a washer & dryer and paid more than usual expecting a great quality product. To my dismay the washer completely broke down (meaning the repairman said the only thing that did not need replacing was the shell of the washer). The washer turned 5 yrs old 10/15. I purchased the 4 yr extended warranty, so it had expired. There is only my daughter and myself, so my laundry is light. When I contacted Bosch they put me off for a month before reviewing my file and then today they said the best they could do for me was give me a 20% discount on Bosch parts! The Bosch for washer & dryer with stands were $3000. I laughed. I would not recommend anyone ever buy a Bosch product because they do not stand behind it.

While I purchased my Bosch electric range in September of 2014 and am out of warranty, I had expected a better experience when the inner glass door shattered during the self-cleaning cycle, especially as I rarely use the oven and this was only the 3rd time I used the self-clean feature. When I called Bosch, the agent I spoke with seemed to agree with me that there must be a defect of some kind for this to happen, and she made an appointment for a technician to assess the issue at no charge to me. I may have been somewhat naive, but I was led to believe that Bosch would likely review the issue and not charge me for the repair as the damage clearly occurred due to a defect in the appliance and through no fault of mine.The technician they sent was awesome, arrived on time, assessed the problem and told me he would order the glass. As I didnt hear back from Bosch, I assumed that the agent had brought my issue to the attention of her supervisor and, since I didnt hear back, assumed there would be no charge to me. Well the technician is in my kitchen repairing my oven door and asked if Id heard from Bosch as to the charge. When I advised I hadnt, he suggested I call. I was shocked to find out that no one had made an effort to send my issue up their chain of command, nor was I able to speak with a supervisor as there was none available. The best they would offer, as the technician was already doing the repair job, was a 20% discount off the replacement glass.I also had an issue with my Bosch microwave one month out of warranty when the turntable motor stopped working. I was told I would have to pay not only for the replacement piece, but for the technicians visit, but I wasnt told that until the repair guy showed up at my door and told me that I would be seeing lots of him because they dont make appliances the way they used to. I sent him away on principle and hired an appliance repair guy to do the job - it wasnt cheaper but I couldnt get past the guys attitude.Had I known I would also be charged to repair a defective appliance, I would probably have hired the same appliance repair guy to do the job. The only thing that made this experience less horrible was the technician they sent - he was prompt, efficient and clearly knew what he was doing. I bought Bosch Appliances because everything I read indicated they were absolutely top of the line. I am severely disappointed in the product and their poor customer service problem resolution.

Visiting my son who has a Bosch oven. Its all digital. Not sure the model. But its a 2018 one. I tried for 15 minutes to push the off button which may not be the actual off button because it says clean on it as well. But, there are no other buttons that say off. I tried changing settings. I couldnt unplug it because the wire was not reachable. I looked up the manual online, still nothing helped. Finally, I shut off the fuses to the kitchen. Now its off. Lol. Personally, Id only buy nondigital appliances. This oven is Dangerous! Dont waste your money. My $40 toaster oven is better!

I purchase a Bosch gas range in Dec 2019. We started smelling gas last week and had to call 911 and PSE&G. The issue was tracked to the oven and Bosch said they will send a technician. They said the earliest appt they had was 4 days out. I called them again as the smell was progressively getting worse. I escalated again and they agreed to send local Bosch certified technician. The technician arrived promptly and found that the safety valve was defective and he had to order the parts from Bosch. Bosch said 5-7 business days (and this a gas leak issue) and I was again on the phone trying to covey the urgency. I was stuck between the installer and Bosch and I am the Consumer. Bosch finally agreed to overnight the part to my address and the installer was scheduled to fix it today. I called Bosch today for a tracking number and they said they dont have one!! I also found out that they have shipped the part to the technician! Still no part and plenty of gas smell. Bosch customer is very inefficient and they really dont care about the safety of their customers. I would never buy a Bosch appliance again. It doesnt matter how good their products are. Simple irresponsible customer service.

We bought the Bosch Gas Range Model#HGS3053UC09. Now the control/display panel is complete dead. The circuit board needs to be replaced. This is the second issue with this stove. Within the first two months, one of the burners was replaced. We bought 4 Bosch Appliances in February 2012 at Pacific Sales, 3 out of 4 had problems. Stove 2 problems so far. Microwave blew up and caught fire within a week. It was replaced since it was under warranty. Refrigerator - ice maker stopped working. NEVER, EVER again will we buy a Bosch product. BEWARE.

I bought a brand new refrigerator, but there are parts that I can not install as the manual is not clear about them. So, I thought I will call and ask. No such luck: calls are disconnected, they hung up on me, they say that I have to hang up and they call back - and never do, I can hear them and they do not hear me....I wrote email to their web site, got an automated reply but no call back....I am so frustrated I am thinking of returning the whole thing, because I dont trust the company.

We remodeled our kitchen/dining room last year. Bought a Bosch dishwasher. Absolutely love it! The quietness, the efficiency and its beautiful! A little more money than other brands but definitely worth the quality.

I at first liked this washer then several problems. One, the moldy smell inside required the door to be left open to avoid a stench. I got used to that, though constantly had to wipe the gaskets out and clean the inside door and gaskets. Then a couple of years ago, 8 years after I bought it, the housing near the dials developed a small crack. I called customer service and received no satisfaction.I called again in August this year, obtained a file number for my complaint, but they wanted me to get a Bosch repair person and pay them to diagnose the problem, which was evident from the picture below, as a crack. This was not due to operator error or misuse. We are a retired couple, dont take in laundry (!) and it is kept on the first living floor of our heated and air conditioned house. I have seen other complaints of these issues online, so I know were not alone. I wish I had kept my 29 year old Maytag and replaced the pump instead of buying this set. Dont buy Bosch!

Something terribly dysfunctional about Bosch and how they treat customers. After receiving several marketing letters pushing that I purchase a service plan because my warranty had expired, I agreed and sent a check. When my dishwasher broke I contacted Bosch and filed a maintenance request. After 10 days of silence from Bosch, I called and was told that my request would not be honored because I was still under warranty. I then contacted the service department and was told to send a copy of my purchase receipt, which I did. After another 10 days of silence, I again contacted Bosch and was told that the person handling my case had been in “training” and I should send a picture of my defective part... which I did. Again total silence from Bosch!Does anyone work at Bosch? The only efficient thing they do is cash my check. Why would they send marketing material imploring that I purchase a service plan when I’m still under warranty? The material specifically warns that my warranty had expired. Then when I ask for servicing they ignore my request then decline to honor their contract. I’ll never buy Bosch again.

I purchased a Bosch Dishwasher (i.e. total cost $$857.98) which was installed in Dec 2017. About 3 weeks ago I was receiving error messages as well as the machine skipping cycles and stopped. Given that one of the error messages was E24 the Bosch authorized repairer wanted to order a pump for the machine to save me from minimizing the number of trips he would need to be made. May I add the service charge would have been $180, labor and parts extra given that the pump was outside of the warranty. After ordering the pump, I receive a message that the pump is in. But of course it was the wrong pump. I will not bore you with the details of the story but after a lengthy conversation, I told this company to NOT come at all and will find another Bosch authorized dealer. Well, I did, he promised to come, waited for him and he never showed up, did not call even though I left several voice mails, etc. Bosch kept saying we need a diagnosis but it sure is difficult if there own people do not show up as promised or have excuses about the wrong pump being ordered, etc.I provided all the detailed information that Bosch wanted. This evening I received an email from them telling me a decision had been. I doubt if this case was escalated to management as I requested. I called Bosch (25 minute wait) to find out what the decision would be given that they emailed me and said decisions cannot be provided by email or voicemail. The Bosch rep said they were going to do a big favor and as a 1-time courtesy provide the parts but I still would be responsible for the service call and labor. BTW, the issue in all likelihood is a control panel which has a 5-year warranty. Or in other words they did nothing except to ensure that I will never purchase a Bosch appliance again. If there would have been a pump issue the retail price is $30.05. Such an offer from Bosch. Bosch service providers are few and far between. And from my experience they are totally incompetent. Bosch sold me a lemon of a dishwasher and has failed to provide any type of concern for their customer.

We bought the Bosch 3000 fridge for circa $2,600. The ice water/crushed ice dispense/ice cube dispenser, shoots ice out so that you cannot catch it all in your glass. It happened when the repairman tried it and there is no fix for it.

We purchased a Bosch dishwasher 1 year ago. Within a month the door started popping open during the wash cycle. I called Bosch customer service and they set up a repair. They know there is a problem so they have a replacement kit called a latch stiffener. Well everything worked fine for the summer months when we return from our six months in Florida. I use the dishwasher another month and the same things started happening. I called customer service and talk to the same woman that I had spoken to last summer. She is very nice and very helpful and tried her damnedest to get me a replacement dishwasher. The company told her since there had only been one repair they could not replace the dishwasher that I would have to have a second repair done on it. So that is scheduled for next week but I also had her note in my account that this is the second repair on the same dishwasher for the same problem as I am now out of warranty. There are only two of us in the house so the dishwasher does not get run that often. When it does work it cleans the dishes nicely and it is very quiet. I agree the racks are not the greatest and they do fall off the track and you have to look them up to try to get them back on but that I can deal with. Running 8 minutes and having the door pop open is not acceptable.

I am a plumber in Sydney. I always recommended Bosch or Smeg dishwashers to customers when doing kitchen renovations I used to have a Smeg dishwasher which was very user friendly then I changed to Bosch which is my biggest downfall in appliance selection & recommendations, since having it I have found: #1. It not washes soap off properly & we were told not to use the finish tablets. #2. Racking system bottom rack loses wheels all the time & top & bottom racks folds & doesnt hold dishes properly. #3. Faults with drainage system always happening & I always need to reset system holding start button down 10 sec #4. Now it has a fault E15 flashing & drain continues to drain - I even payed for extended warranty which doesnt cover much not happy. I thought Bosch had a much much much better quality dishwasher than this.

Bought a Bosch SMV46G00G dishwasher, thinking Bosch would be good. My previous cheaper SMEG dishwasher, could be switched to ECO setting and left to run its long cycle whilst I went off to bed. Result? Clean dry dishes in the morning. So I did the same with my expensive Bosch washer. Result? Soaking wet dishes and machine in the morning. Ah! but it saves you energy costs, say Bosch. Thats no good to me if it doesnt do the job, is it? I could take it all down to the local stream and save even more energy and money. I expected a machine that was capable of switch and forget. Instead I have to wait until its finished before I can open the door and let it dry overnight. Poor, stupid design. Why not have a mechanism to open the door automatically after a drying time? Too difficult? I think not, it was standard design on USA machines. Recommendation? Dont buy.

We have been very good lovers of Bosch products for some time. We bought a Bosch oven from Best Buy and it was made in Mexico. This is the first time I bought a Bosch product from Mexico. We did a self-clean today and had dishcloths in lower tray and they caught fire!!! This has never happened and consider this a product default and major risk. Bosch shame on you!!!

After having the Bosch washer for 16 months, the hot water wash no longer works. I called Bosch and was told the washer was out of warranty and nothing can be done. I found out the problem is the control board which you can buy for $274. What a deal. Now, the softener no longer goes into the washer. What do you expect for a $1000 something to work?

To say Im beyond irritated is an understatement. For THREE WEEKS Ive tried contacting Bosch. I wait on hold for over an hour & submit service requests online, but they clearly dont care. I bought a house with a Bosch refrigerator & weve lived here for less than a year. So far the ice machine is broken & theres an internal fan that sounds like a semi trucks jake brake. Ive done troubleshooting on my own with 0 results. At this time Im reminded why I prefer Whirlpool, LG and Samsung. You dont get what you pay for with Bosch. Go with a more trusted brand.