If you are considering buying a Bosch fridge freezer, be aware that they have chosen to design the light fitting for the cold water/ice dispenser so that you have to buy a complete replacement module and pay for them to visit your home to fit. Likely cost of all this will easily exceed £200/$300 - just to change a light! Ours lasted less than 3 years, so this would be an expensive fridge if we paid Bosch every time it failed. Next time, well go for a make that doesnt deliberately design products to make money in scams like this. Hope this helps others to avoid getting ripped-off by Bosch.

Bosch dishwasher and slide in range - My Bosch appliances are fantastic!! Before I purchased new appliances I asked my daughters appliance repairman what he recommended. He said Bosch hands down. Its been over two years now since we purchased our appliances with no complaints.

My Dishwasher was purchased April 2011, about 1 1/2 years ago it started to stay on for about 3 mins and then go off, so it didnt turn on the first try, then the issue started to get worse, it is up to 10 tries before it goes on. We are very frustrated, maybe I am naive but I was counting on this dishwasher working for at least 5 years.Model Number SHX68E05UC/25 - Before this dishwasher I owned a lower end Bosch dishwasher, the only reason we changed it was because this one was quieter and had the sanitizing feature. I so regret getting it, this dishwasher was manufactured in Germany, with German Engineering etc, but their warranty sucks, they do not stand behind their product. I guess it is all about the money and all lies behind the product hype. I demand satisfaction, we the consumers should not have to fork out more money to repair a defective product. I checked online and it is supposed to be warrantied for 5 years, yet Bosch service warranty says only the timer part is warrantied for 5 years but not the service to install it. Seriously should I throw my dishwasher out after 2 years and purchase a new one?? I want and demand satisfaction for the product I was sold.

I absolutely love my Bosch oven! We have had it for a few years now, (probably longer than I realize), but this oven is the perfect size and while it is modern in style it was easy to figure out and so does get used! I would recommend a Bosch to anyone looking for a great oven!

SHX46A05UC/14 Dishwasher, 2004, paid $ 1,600.00 Stopped draining water, developed endless cycle, finally started to fill up with the water overflowing to my newly renovated kitchen.The quality of the cleaning was degrading slowly, leaving residues on glass and dishes.Bosch certified service showed up for just over $ 75/h, looking and playing with the washer for 2 hours; diagnosed, well nothing, they check in fact the water drainage path and remover a rubber part from the pump section, saying that I dont need that, and that this was perhaps the cause of the problem. After over $150 for service call, (no parts replaced = no 30 days warranty for the service) !!!... The next day, well, we have exact this same issue, cycle takes hours, no full water drainage. Service call, week later, different technicians, diagnosed for new control unit and quote for over $350. (for $500 I can get new dishwasher today, but my old $1600 unit should work for years - or not). Called Bosch, same response as for all of the people below. They couldnt care less. The Customer service from the service company concluded that I would be better off buying a new unit ! Great, that much about my love for Bosch, and we have the whole kitchen furnished with that junk. After short internet research, I found people helping step by step with similar issues, so I did take apart my unit, opened the controller, and found that it has overheated and damaged connection. No, is not that one under the recall, the recall one must cause house fire I guess! Cleaning the connection and re-soldering it helped, partially, it works now as it use to, but still fills with fresh water after is done, so I have to cut the water intake. Conclusion: I would spend $350 for a new part or service and still have another issue!!! Now, I need to take the intake valve apart to see if this is the real problem. Slowly, I am getting a master degree on Bosch dishwashers, and I promise to never buy one again.

Let it be known, the Bosch website controls how many negative reviews can be posted. Mine was rejected when I complained about the lettering disappearing from the controls of my Bosch dishwasher. There are many non-Bosch website reviews critical of this issue. It would be suspicious if there were no critical reviews, so some are obviously allowed, but compare the 5 star and 1 star percentages to Amazons reviews. Quite a different story.

I appreciate that Bosch has very high ratings. We may just be the unlucky ones to get faulty appliances, but our experience has been quite the opposite of high ratings. We remodeled our kitchen 5 years ago. We bought all Bosch appliances: refrigerator, built-in oven, induction stove top, microwave, dishwasher. About a year ago (so the appliances were 4 years old), the oven started overheating when we tried to clean the oven or have it on a high bake temperature for more than a few minutes. The oven would shut off and there was an error message on the panel that indicated overheating. We had it checked by the local authorized dealer and made several calls to Bosch. In essence, we were told that it is overheating--thats all! Well, we knew that. This has been going on for a year, and we havent received any solution from phone calls or visits.A few days ago, we tried to clean it again because something spilled in the bottom of the oven. It again overheated and shut down. Today, we were having people over for brunch. We set the oven to Bake with the temp at 400, and put the bacon in. We went back to check the bacon when it should have been done, and the oven and bacon were stone cold! We assumed we had not turned it on properly, so we again hit bake, set the temp to 400, and hit enter. Again, nothing. Our oven is completely dead, and it is just slightly older than 5 years! The oven panel displays all the right settings as if it is heating, but the oven remains cold. Again, with the rave reviews Bosch gets, we expected the oven to last more than 4 years before starting to have problems. As a matter of fact, with the price we paid, along with the reviews, we frankly thought that the oven would outlast us!Now for the refrigerator. Our self-defrost and icemaker have been malfunctioning. Again we called the local authorized dealer/repairmen, who came to look at it. He identified the problem and ordered a part to fix it. That was 4 months ago, and the part to fix it has yet to be shipped to the local dealer/repairmen. So although the problem was identified in August, it is now December and still no solution to our refrigerator. My husband has made several phone calls both to Bosch and to the local number, but to no avail. As you can see, I cannot in good conscience, recommend Bosch appliances to anyone. As a matter of fact, I would highly recommend not to go with Bosch. We have to replace our oven and probably our refrigerator, and we will absolutely not choose Bosch!

I like this stove and the way the burners are located. When I spill, its easily cleaned up and doesnt leak down into the stove or burners.

Similar experience to what has been described. After 15 months the dishwasher would not drain - E 24 error message. Followed the advice online and cleared filter, checked impeller, etc. No success. Now there is an E15 error message and the drain pump will not turn off. Very dissatisfied with this purchase. Had an ASKO that worked for 16 years without any issues at all.

Our Bosch dishwasher is only 5 years old. It was working great until the other night. We put it on just before going to bed. When we got up in the morning, there was a terrible burnt electrical smell in the house. The outside of the dishwasher was black around the control panel and the inside was fried. Looks like we had a small electrical fire. The breaker wasnt tripped. It has scared the absolute ** out of me. Has anyone else had this problem? We never overload our dishwasher and clean the filters regularly. Our house could have caught on fire while we slept. Im wondering if anyone else has had something like this happen to them? I would like to report this incident to Bosch, not because I am looking for payment, but to try to prevent this or something much worse happening to anyone else.

Bosch are terrible products and there customer service is even worse. We bought a new house and it came with Bosch appliances. After living in the house for 2.5 years the refrigerator’s water filter broke and then the fridge stopped cooling. This happened at the best possible time. I just had my second child who is now one month old child, my mother and father in-law are visiting as well as my brother and sister in-law with their two kids. Bosch only allows for factory service people to inspect the machine. On the list of 4 in my area, Palo Alto 3 dont deal with refrigeration units. I was able to get someone to come out in two days to look at this. Keep in mind when you have a 1 month old child, milk and formula must be kept cold and they need to be fed every 3 hrs. The factory tech said the problem was a leak in the coolant. He cant guarantee the fix because they cant fix all leaks, but since the fridge is out of warranty the repair will cost $900. Keep in mind I went to Home Depot and bought a fridge out of necessity for my garage, GE, $400.I asked Bosch if they could work with me on the repair or discount a new fridge. If they would Id buy Bosch and be a loyal customer. They said youre out of warranty so we wont do anything for you. Huge inconvenience factor and they just dont care about the customer.

On December 2, 2019 dishwasher quit working. Called Bosch and was referred to factory certified repair company. Repairman came and looked at dishwasher on January 2, 2020. He took a look at the washer and said it had burned out the junction box just like all the recall units he had replaced. He went back to shop and the people contacted bosch about the washer. They wanted documentation like proof of purchase. We provided and heard nothing from bosch.I contacted bosch the next week and they said they had no paperwork and contacted the shop. While I was on hold, the shop sent paperwork again right away and then I was told I had to provide pictures. Contacted bosch again the next week and they said they had no paperwork even after providing case number. After 45 minutes on phone they said they might replace parts but tough luck, we paid $1000 for a washer that doesnt work and was purchased in May of 2017. Terrible Customer Service if you can call it that. I have another way of putting it but it is not suitable to be printed would not buy bosch again and will actively discourage anybody from buying.

My husband and I had to replace our Dishwasher 3 times due to the lock not staying locked. We are now looking at Dishwasher # 4. I am not happy. It is time to do recall on this model. Silence Plus 50 DBA. Picture is me keeping door closed so my dishes can get washed. How can you be called the best when this happens to your customers so many times.

Bought this several months ago to replace worn out dishwasher. Very expensive. Fits relatively small volume of dishes. Does ok job of cleaning but not better than a basic GE profile when new. Does NOT dry the dishes, even when using the sanitize feature and rinse aid. Have to spend extra time drying dishes at end of cycle! This dishwasher is a bust and a ripoff so far as Im concerned since they charge above average price for below average performance.

Despite college and graduate school, I was unable to get the machine to wash and dry dishes while following the written instructions each time I tried to use it. After three years of wrestling with the problem, I finally felt so defeated that I had had enough and replaced it with one by another manufacturer. This experience cured me of buying Bosch.

The best customer service. I did my whole kitchen in Bosch and I had several problems with my appliances and they right away and replace the parts at no charge even past the warranty period if the fault is not yours. I bought a stainless steel fridge from Best Buy and no one told me that I had to clean it with only soap and water. Anyway the surface got completely damaged and they agreed to come and change all the doors of the fridge for free. Now that is customer service. I will only buy Bosch from now on. Forget the Korean brands with zero customer service

This is our second Bosch dishwasher. The first one died within a year and was replaced (though it took ages). We loved the way it worked, esp. the silence of it, but were surprised by the failure of a new appliance. The customer service was not great. New house, new DW: this one died within 11 months of purchase and installation. And I am a super-neat-freak the dishes are almost clean when they go in dishwasher user. But still, this new Bosch died 11 months in, and 5 weeks after reporting the problem were still being given the run-around.After trying to replace the board and sensor unit on site this past week, the service guys hauled it away, damaging my cabinetry. And suddenly (lo, presto!) we now, 2 days later, have a leak under our sink, which is adjacent to the DW, from where they pulled the fill/drain hoses and did god knows what. Next time I will camp over their shoulders, video camera on. So: 5 weeks after reporting the Bosch units failure, we have no dishwasher, and are unable to use our kitchen sink. I am disgusted.

I recently moved into a new construction townhome with a Bosch Dishwasher. I immediately noticed the dishwasher had some issues and a pump ran for about 3-4 days after the cycle was finished. I called Bosch customer service and they said if they sent someone out and there was an installation vice a mechanical error I would be charged for the trip despite the dishwasher still being under warranty. I can understand that if they didnt do the installation they would not be responsible for installation issues, but charging for the trip (I cant remember the price, but it wasnt insignificant) is ridiculous when its a brand new dishwasher.How am I expected to know what the problem is? I didnt know what the source of the problem was, so I decided to wait and contact the installer. I finally got an appointment made through the installer about a month later (the repairman was actually a Bosch employee anyways). He determined the tub was cracked and not repairable. I will admit it took me about a week to send them my closing documentation from the house (proof of date of purchase), although I feel like they should have a record of sale to the builders someplace. The appointment was in mid June. It is now end of August and I still dont have my dishwasher.Bosch called me once by accident and said they would be in touch within 24 hours to confirm I was eligible to have my dishwasher replaced. I called them multiple times to see what the hold up was, they never had a good excuse (kept saying it would be 5-7 business days to verify that I was eligible for replacement). I dont know how long it takes to verify that a dishwasher is less than a year old, but apparently it takes Bosch over 2 months. What finally broke my cool and had me write this interview was my final few calls with Bosch and the installer. I called the installer and they said they were only waiting on the approval paperwork from Bosch and said they would call Bosch again to have it sent. I called Bosch again the next day and they said they would send the paperwork within 30 min.I called the installer for the, hopefully, final time today and discovered they finally have the paperwork, but they dont actually have a dishwasher for me yet and wont have one for another 3 weeks! This is absolutely ridiculous. I can put up with a lot, but the level of incompetence and amount of blame passed back and forth between the installer and Bosch is intolerable. They obviously do not stand by their product and are incapable of processing the simplest paperwork. This is actually the first review Ive ever written, I know that makes some people disregard it, but its because of their complete incompetence I feel infuriated and obligated to get this experience in writing. I didnt even use any swear words. Their product isnt bad from what I can tell, but they need to fix their customer service.

Something terribly dysfunctional about Bosch and how they treat customers. After receiving several marketing letters pushing that I purchase a service plan because my warranty had expired, I agreed and sent a check. When my dishwasher broke I contacted Bosch and filed a maintenance request. After 10 days of silence from Bosch, I called and was told that my request would not be honored because I was still under warranty. I then contacted the service department and was told to send a copy of my purchase receipt, which I did. After another 10 days of silence, I again contacted Bosch and was told that the person handling my case had been in “training” and I should send a picture of my defective part... which I did. Again total silence from Bosch!Does anyone work at Bosch? The only efficient thing they do is cash my check. Why would they send marketing material imploring that I purchase a service plan when I’m still under warranty? The material specifically warns that my warranty had expired. Then when I ask for servicing they ignore my request then decline to honor their contract. I’ll never buy Bosch again.

Purchased 2 dishwashers from Sears. One went to daughter. Hers broke down in first month of having it. Customer service gave us two repair companies to call. Repairman came out and had to call Bosch to have them walk through what to do in finding out what is wrong. Finally after a couple of calls, parts had to be ordered. I called customer service when I found out part was on backorder for 2 or more weeks. They explained part had just come in that day but would not go out to repair service for at least 10 days or so. I explained that she had the machine for about a month and now it is going to be out of service for that long. Customer service said they would expedite it. They would call and let us know it was on way. I had to call again because now a second or third part I didnt know about is on backorder. Has been 2 weeks and no one has let us know how things are going. Will not buy Bosch again. Customer service is pitiful. I worry my machine will break down now. Thought Bosch was a good company. I talked to so many customer service people and they didnt know what was going on. Talked to a manager and she was condescending and no help. No thanks, Bosch is worthless.

The first dishwasher had burnt up the wires inside washer as well as outside connections. It took a lot of calls for them to agree to replace the first unit. I had read on line that it had happened to others. After second dishwasher was installed on 1/9/09, my wife and I saw that our model number was a recall to possible electrical fires. For about two years, we received letters in the mail of this recall. Fast forward to late August up to early September, the second dishwasher is not working right. Bosch agreed to pay for a tech to diagnose and concluded that the heater assy shut as well as the main PCB, whatever that is. Repair is estimated at $450 to $500 on an almost four year old dishwasher. Bosch said that I am out of luck because warranty is over and that the second dishwasher was a goodwill case, even though the first dishwasher was a recall as a fire hazard. Oh and by the way, it is just my wife and I, so we dont use our dishwasher like a big family does.

I learned Bosch does not stand behind their products. We purchased a house this summer that has a Bosch dishwasher less than one year old. When the appliance failed, Bosch customer service (Shawn ** specifically) informed me that Bosch will not honor the manufacturers one year warranty because I was not the original purchaser. I am not talking about an extended warranty that could have been purchased separately, I am talking about the standard one year manufacturers warranty. A car comes with a standard power train warranty that is transferable, for example. I thought Bosch was a premium brand before this experience, but I can assure you they are not at all interested in providing support.

I love this dishwasher, It has a normal and heavy cycle, but I put it on the 60 minute wash and my dishes are so clean. This dishwasher is the quietest Ive ever had and peeps when its finished. Of all the dishwashers Ive had in my lifetime this is truly the best Ive ever had.

If you are buying a Bosch appliance, regardless of the product itself, you have to know that the US customer service is the worst I have ever dealt with. I have been trying unsuccessfully to remove two shelves from my fridge to clean them. Customer Service people you get are so rude and not knowledgeable! No technical support whatsoever!

We purchased a new dishwasher two months ago. The handle cracked in all three spots where the handle is screwed in. I called Bosch and within four days the repair tech showed up with a whole new door front. I thought it would just be an easy unscrew the handle and screw a new one in. He replaced the door front and pushed start and the dishwasher no longer works. He thinks he ruined the circuit board. He said he would replace the circuit board but he wasnt even sure if that was the issue. The part never arrived and I contacted Bosch. They said they would exchange the dishwasher for a new one, but I am still waiting. It has been 6 weeks and I have not had a working dishwasher in my home. Thanksgiving weekend was last weekend and I had a house full of company for the entire weekend and no dishwasher. Two months old and here I am with no dishwasher. I purchased Bosch because I thought they were supposed to be the best, but this has just become ridiculous.

Cleans well and is very quiet, doesnt dry the dishes as well as our old dishwasher no matter the detergent or brand of rinse aid used. The dishwasher was on sale but original price was $600 and I think for the performance it should have been in the $400 group of dishwashers.

Bosch 1000 rpm 6kg 15 Prog Classixx. I like Bosch products because they last well. Theyre expensive to buy, compared with other brands, but cheaper in the long run (and therefore also better environmentally). The reviews for this product were good as well, which is always a big factor for me. I wanted a general purpose model, which is why I chose this one. I didnt need anything special as I dont do any specialist washing (very dirty or extra large items, for example). Ive had this washing machine since October 2004. I dont know whether or not this model of the Bosch washing machine range still exists, but I would recommend it simply because the machine has always performed well and washed satisfactorily, its about average cost to run (slightly better than that, actually) and its never broken down in the eleven plus years Ive had it.

DOES NOT EVEN DESERVE A ONE! I bought all Bosch products for my new kitchen thinking German engineering was the best!!! Well, think again! The dishwasher is great, the slide in gas stove is ok but surface scratches at the slightest contact. My complaint is the 24 electric wall oven that I paid close to $ 2,000 for. You set it at 350, the light indicating it has reached the temperature goes off when it is at 325 degrees, when it reaches 350 it then moves on to 400 and even goes up to 500 or sometimes goes down again to 350. It is not usable! I complained repeatedly, had a serviceman come more than once and finally Bosch replaced it only to have the same problem all over again!! I even got my electrician to come when the second oven had the same problem but the problem wasnt the electricity! I feel totally cheated and wish I could reach a larger audience with my complaint!

Technician are not attending the customers in time. They made us to wait days together. This is the first time I bought washing machine. All my happiness became sad with customer care. I am still waiting for the Technician to install water smoother and to get a cover.

INVESTIGATE: BOSCHs @YOUR SERVICE (AT-YOUR-SVC) (KIRKLAND, WA) PROVIDER FOR FRAUD. FILE NO. **. My BOSCH microwave stopped working on 11/27/2017, I contacted BOSCH customer support and was recommended to schedule an appointment with BOSCH authorized @Your Service (Kirkland, WA) local service provider. The owner/technician showed-up on 11/29/2017, ran microwave for 30 seconds and created an invoice stating that Magnetron, PC board w/ inverter and Control board membrane have stopped working. I requested the technician to at least open up the microwave to check but he declined stating that he has enough (30+ years) experience to know whats going on. I paid $120 for 5 mins diagnostics and was assured that this amount will be used towards the appliance repair.@Your Service asked me to order parts directly from BOSCH. I paid $300 for all parts and received it last weekend. @Your Service was scheduled to come on 12/14/2017 for the repairs but they declined stating that they dont have time to fix it and were upset that the parts were sent directly to my home instead of their service location. They now refuse to fix the microwave. I have now scheduled BOSCH to repair the microwave on 01/02/2018. I want BOSCH to investigate the following:1) How can a BOSCH authorized service provider do the diagnosis to identify broken parts & charge customer without even opening the appliance? Is BOSCH really trying to sell & push more spare parts to customers via these 3rd party providers? 2) What are guidelines for BOSCH to authorize a local service provider? Based on my experience @Your Service (AT-YOUR-SVC) (KIRKLAND, WA) is a FRAUD company, using BOSCHs brand name for business and cheating customers. 3) How can I file a formal complaint to BOSCH management to investigate this and exclude @YOUR SERVICE from being an authorized BOSCH service provider? Happy to engage with a manager/executive to discuss this in detail.

Bosch produces quality products. I have owned my range since 2006 and it still performs and looks like new. It is dependable and easy to care for. Love it! I also have a Bosch dishwasher and it is great too.

Have had three Bosch dishwashers but this is the first time that I have encountered the detergent dispenser not being cleaned out of the detergent tabs that were put into it. It has happened twice so far and I cannot find any instructions that would tell me I am not loading it correctly or something is blocking the detergent dispenser from getting sufficient water to empty its contents into the water at the bottom of the washer and be used during the wash cycle!!!

We had this dishwasher for 12 yrs with no problems until this month, it quit. Parts have been discontinued. The dishwasher looks brand new. All stainless steel inside. A shame it has to go to waste.

Three years ago, I purchased a stackable washer and dryer for my condominium. Since I had limited space for these products, I chose Bosch. Now, the dryer stopped working so I call a repair service. $450.00 later, the unit still does not work. I called directly to Bosch to see what they could do about my problem. They sent a tech to review the problem and he diagnosed it as a failed control module. Bosch wanted me to pay for the service and the part which would have been another $300.00 or so. To total this cost so far ($750) if I replaced the part is not a good idea because I could get a new dryer for about $800.00. I feel that Bosch product is inferior and service is zero. As a small business owner, I think this is disgraceful. I stand behind my products and service and incur extra service costs when I have to. Even though it sometimes erases my profit on the job, I always take care of my customers. This is a big company and can well afford to take care of their customers in a proper manner.

I purchased Bosch washing machine on 27.11.2016. It delivered to me on 9.12.2016. For installation and demo Bosch service executive came on 12.12.2016. At the time of demo he find very huge noise in washing drum. He discussed by phone with his Bosch senior service executive. On 15.12.16 senior technician Jayakumar visited to my home. He checked the washing machine and he said washing machine drum to be changed through warranty. After this 2 times senior technician came and checked twice. He said the new washing drum has to be come from company. I am still waiting. Pls update as early as possible.

Our Bosch dishwasher has held up, but our Bosch stove has not. It is only 11 years old and we are replacing it. At the time it was a fairly expensive ($1,599) compared to other models. It was only a few years (probably shortly after the one-year warranty) and one of the top burners went out. Then after using the self-clean only for three or four years the lock went so it was not possible to use the self-clean function anymore. The worst feature was that we replaced the igniter four times! My husband is very handy and could do this without problems. However the last two years, the igniter would stop working with greater frequency and the last time it smelled gas when we replaced it, so I am not using the oven at all until my new one arrives. I do use the oven a lot - we bake all our own bread, but an oven should last longer than this. I never felt the broiler worked well either. All and all I was disappointed with this purchase. Appliances do not last as long as they used to (I am told that 11 years is the average), but I would never spend that much money for an oven again. Going with a cheaper model of a different brand now.

I have been held up six weeks trying to get my Bosch dishwasher repaired. They have mailed THE necessary part at least four times. Sears is their repair service. Each time I wait for Sears to come only to be told it is the wrong part every time. The last time, Sears sent their top technician who once again said it is the wrong part, they have stopped making the one to fit my dishwasher. Bosch will not even take my calls!!!

The panel on front that serves as the only handle - you pull to open the dishwasher - has cracked. It clearly will not last much longer. Very bad design. The dishwasher has been installed for about three years. So far the control buttons havent popped off, but I gather that is next. I bought a Bosch because a Swedish friend had one some years ago that was wonderful. Apparently, Bosch did not travel well.

Purchased new in 2004. Main range burner (right front) never did feel right, rough to turn and if you put it to the wrong spot (nice light simmer), it would go out, but the gas would still run. New Years Eve 2007, the oven burner quit at about 3:00 in the afternoon, part way thru cooking a massive prime rib roast. The electric starter came on and glowed, the gas valve opened but the oven burner wouldnt light. Phoned the dealer (Midland Appliances) and asked them for help, they told me that they could have someone out in about two weeks. Since I was in the middle of preparing a dinner for 10, I finished the roast on the BBQ. It didnt turn out that well, since its hard to cook outside at -20C. Took it all apart the next day and determined that the orifice was plugged/blocked so I cleaned it out with a needle file. About once or twice per year, ever since, same problem. Orifice fouled, and the gas doesnt flow. Eventually the electric starter failed, so I replaced it. Had to order from an outside vendor, as per manufacturer website. Part was delivered, oven back in operation, regular orifice cleanings (and failed meals) continued.In 2011, the main range burner finally failed. It was on and when I tried to turn it down, something broke internally on the shaft. Had to shut the gas off to the entire unit, because the valve wouldnt close. So we are without oven or range. No parts available in our city, again, so I had to order from the outside vendor and have shipped. Five days total without an oven or range top. Many meals outside of the home and many take out meals delivered. New valve installed and the same rough feeling as the original valve. I am probably going to have to replace it again in a few years.November 29, 2013 my wife calls me at work, oven not coming on again. Okay, have to pull the oven out again and clean the orifice, I guess?? Well not this time, now the valve for the baking half of the oven has failed. Electric starter comes on, voltage changes to the valve, but the valve doesnt open. Order the valve ($161) from the outside vendor, four days later it arrives, two hours to install and the oven is back in operation.December 21, 2013 (yesterday) and were having family for early Christmas dinner. About 1:00PM, I turned the oven on to start our turkey and the electric starter glows but the gas valve doesnt open. I hear the solenoid for the starter click and it glows and about a minute later I should hear the valve for the gas open but I dont. Turkey is back in fridge, called the local Chinese take out place for ($185) worth of food. I will pull it apart again on Wednesday (Christmas day) but I suspect that the (new) valve is defective. And on, and on, it goes.Other observations: Well the fit and finish on the visible parts of the oven are quite nice, the guts of it are a mess. Screws dont line up with hole, many are stripped or over tightened. The sheet metal is of the lightest gauge possible and often wires are installed and poorly secured. The adjustable legs dont secure very well and as a result every-time you move the unit, it has to be re-leveled. The unit appears to be made in Mexico, and the range valve was also Mexican made, so I guess its goodbye to German quality.Long and short, this range has been very problematic and I will NEVER buy another Bosch appliance, small or large. And since I am a vengeful sort, I will probably not buy/install Bosch vehicle (starters, alternators) parts either.

Wed just purchased and installed a Bosch Ascenta (top marks from CR) when my husband got transferred. It was pricey but worth, so we opted to move our new appliance with us. No issues for a couple of years, then it stopped draining, wasnt under warranty etc. Since we werent sure how long wed be in our house we opted for less expensive brands - went through three before our big kitchen remodel. Went back to Bosch - unit was as outstanding as our first until we had to unhook it make so adjustments during the remodel. Since being reinstalled, it doesnt drain. We get an E25 error and have to run rinse cycles to force it to drain. It smells - like celery? Maple syrup? And the filters which I clean after every cycle are loaded with debris - and we pre-rinse!? Still under warranty I called Bosch. Since we dont live in a metropolitan area, they referred me to an approved Bosch service provider in lieu of sending a Bosch tech. Called their suggested provider and was advised that Id have to pay $100 for them just to come out even though this is a Bosch warranty call. Seriously? I already dropped $800 and now I have to shell out for something that should be fully covered by the warranty? Next washer wont be a Bosch.Updated on 05/07/2018: The grimy clean dishes and the awful stench had me biting the bullet and accepting the ridiculous service call charge. Service tech was at our house for less than half an hour and had to call Bosch Tech Line for help - between the two they decide its a defective wash pump. $490 to fix + $100 to diagnose = more than we paid for the unit (was a sweet Black Friday deal). Figured wed just buy a new unit until I was flipping through the owners manual and noted that this unit carried the Good Housekeeping Seal which guaranteed to refund or replace any defective product within the first two years of ownership. When I was finally able to get an answer from GH I was told that Bosch no longer carried the GH Seal but that theyd forwarded my info on to Bosch. I was surprised when Bosch contacted me, and upon my supplying proof of purchase and the service techs invoice, agreed to repair the washer at no charge to me and refund the $100 service call charge. I had such high hopes.Two weeks later, with a new genuine Bosch replacement part in hand, Mr. Service Tech installed the new wash pump and leaves telling me its all good. I run a cycle with no dishes and what do you know - E25! Mr. Service Tech comes back out and is on the phone with the Bosch Tech department again. Actually overheard him getting pointers on how to spin this to being our fault i.e., we installed the dishwasher incorrectly!?! Our dishwasher is routed directly into the waste water line in the basement, not into the kitchen sink (which drains in to the same waste water line) - so heres his analysis of the situation: Modern dishwashers dont have enough power to expel water down (to the pipe below the unit) and are made to push the water to the sink (through tubing fed through the nearby cabinets and UP into the disposal). So they can defy gravity, despite being low energy? He doesnt know why were only getting the error sometimes but thinks maybe theres an air bubble and the reason were able force drain is that enough water pressure builds up that its finally able to clear. Maybe theres something stuck in the drain pump - couldnt explain why he didnt check that the first time he came out - and didnt do it this time either!? Cant explain why the dishwasher worked for six months. Tells us to disconnect the dishwasher drain hose from the waste water line and set it up to drain into a 5 gallon bucket. Run a cycle and if the water drains into the bucket there should be no E25 error and proof that it wasnt correctly installed. Call him if that doesnt work.SO...we do it and we ran every conceivable cycle on after the other - no breaks - drained every time, but 50% of the time there was significant water left in the washer and the E25 error. Called Mr. Service Tech this morning. Was told that either hed call us back or the service company would call once they determined what to do. My bet is nothing. But, were not out anything, and we wont be buying a Bosch again!

I purchased a Bosch washing machine 2 years ago for my summer residence, have probably used it not more than 20 times and it doesnt work. The motor control unit needs to be replaced. I called Bosch and they informed me that they cannot help me since a Bosch certified repair man has not diagnosed the problem. I informed him that there are no certified Bosch repair men in my area which he confirmed!! But he cannot help me since a Bosch repair man has to diagnose the problem (and will charge me a service fee since the machine is not under warranty!). I told him two repair men looked at the machine and one called Bosch and confirmed that it is the motor control unit and I saw the part, it looks fried!! He informed me once again he cannot help me since they werent certified!! I should have bought a Whirlpool machine; at least with Whirlpool, the parts are cheaper and my husband has repaired my Whirlpool washer with the help of YOUTUBE! There are no YOUTUBE videos on how to replace a Bosch motor control unit. I would not purchase a Bosch appliance again!!

Model # B22CS80SNS/01 - First catastrophic failure of fridge in 2013 resulting in over $700 loss of foodstuff. Case **. Replaced ice-maker in mid-2017. Second catastrophic failure in Thanksgiving Week 2017 with over $1000 loss of food products. Case **. Contacted Bosch and was promised that they would schedule a diagnostic check on the appliance. NOTHING has been done three (3) days later. Representative Ishtiaq ** actually DECLARED TO ME THAT THE FRIDGE WAS APPROACHING ITS USEFUL LIFE OF SEVEN (7) - YES, 7 YEARS! Im now getting ready to dispose of the dishwasher. I cannot afford a $1700 fridge every 7 years and a $600 dishwasher every 4 years. Not to mention the loss of food products and having to put up with the lies and poor Bosch customer service. You have been warned.

We purchased a Bosch double oven 4 months ago from Lowe’s. It is 2 days before Thanksgiving and it has Totally stopped working! My old GE double oven lasted 32 years. This supposedly upscale & expensive Bosch hasn’t lasted 4 months! The electrician that installed it came out today & said that it was a bad Motherboard. A Bosch repairman is coming in the AM. I am furious!

I recently purchased a home that came with a 2015 Bosch dishwasher. I had Miele dishwashers for the past 20 years and a always extremely satisfied. Always cleaned well and never had any bad odor. I assumed Bosch would be similar quality. I was sadly MISTAKEN! From day 1 I noticed it did not clean nearly as well. First we started making sure all dishware was put in perfectly aligned. Never overlapping, then we began rinsing the dishes more than we ever had in the past, then we tried changing detergent, then we put the machine to the heavy and sanitize settings, still every time we unload... I have to scrub, rinse or polish the dishes, glassware or cutlery. What a pain. My sister in law complained a few years ago that she found her Bosch appliances awful, I figured she wasn’t “treating“ them properly. Now I understands what she means. In the end it is not a good product and can never be compared to Miele.

Washing machine less than a year old - Just dont buy Bosch appliances. Their customer service? What customer service! One appliance repair company? Really! They came out the day of the big flood, took the back of the washing machine off, took a picture and left. That was May 13th. Today is the 4th of June, 2012. He was to arrive today having called me last Thursday to set up the appointment and he called me to tell me he just opened the box and has the wrong part. Really! Now, keep in mind that I had called him three times a day for two weeks leaving messages when his mail box wasnt full. Then he finally called me back and told me he didnt get my calls. Really! I give the Bosch Company an F for complete failure!

The system arrived on a reasonable time. No issues with the delivery and the items are very high quality. Best price available after a lot of research. Recommend.

The convection wall oven has locked up and over heated 4 times in 6 years, once cremating a very expensive standing prime rib roast, the circuit board replaced twice. The microwave had its circuit board replaced and the dishwasher had to have its hinges repair. All on my dollar, even though the oven was just barely over 1 year old, the microwave was 2 and the dishwasher 4. Their customer service is the worst. For company that thinks it is high end it is just another overseas cheap piece of junk. Do not buy Bosch appliances.

I am having issues with a brand new oven/microwave combo that keeps breaking. The Bosch service department does not have their act together, so they keep postponing my appointment, and they are not very apologetic about it either. I tried to write a negative review on their website, but it was reviewed by them and not posted. They only post the good reviews of their product. This is symptomatic of a company that is not transparent about their business.

The compressor on our Bosch refrigerator seized after just 7 years. The cost to repair was more than we paid for our new refrigerator - NOT a Bosch, a Frigidaire Gallery. Stay away from dual evaporators - sounds nice, but its too complex for the government-mandated efficiencies. (The Bosch dishwasher is great.)

I bought this dishwasher based on customer reviews. I like the washing performance of this dishwasher, and the lighted controls…especially that it tells me how many minutes are left on the chosen cycle and when it is finished. It is also very quiet. There is one thing that frustrates me and that is the design of the lower rack. The tines are placed so that it can accommodate 12 place settings (according to the instruction manual). Few, if any, people have need for this on a daily basis. What is needed for families is capacity for place settings combined with serving bowls, mixing bowls, and cooking utensils. However, the tines are positioned so that this is very difficult and requires running the dishwasher more frequently or doing more hand washing. (My previous dishwasher was much more accommodating of a variety of dishes and pans.)I wrote a letter to the manufacturer with my concerns and asked if there is an alternative bottom rack. I got a callback but was unavailable. The message was that they would call back. Never happened. I called the number in the instruction book twice, each time the representative said she would have another person call me back...never happened. I thought Bosch was a top of the line brand and expected better service than this. At this point I would never recommend this brand to anyone. Model SHEM63W56N/13.

The machine has no load size setting. Its a front loader so it has to be propped open or it stinks. The brand is Bosch. I inherited it. I will never own a front loader again. The time it takes to wash a load is long.

A few years ago we bought Bosch green dishwasher. That means it uses relatively low (below 100C) temperature to wash and dry. Thus various microbes are not killed and the dishwasher sanitized. Finally, the water which always should be in the dishwasher gets nasty smell. Who was so stupid to create such green stuff without option to use normal washing and drying temperature not the green? Do not buy Bosch as you can get something stupid like green microbe friendly appliance.

We just turned away our second delivery of a Lowes special order 300 series Bosch dishwasher due to damage. Really... is it too much to ask for an indented face on your $700.00 dishwasher these days? Yes, it is being shipped to Hawaii to the tune of a 6-8 week delivery time and many people have handled it in the transportation process, but I believe much has to do with how Bosch is packaging the item with only thick cardboard frame pieces on the 4 ends, styrofoam corners on the top and thick plastic wrap holding it all together. There is no protection to the face or sides. For an international company, you would think they would be more conscientious about how they protect their product before it gets to the end user. Will have to think seriously before I order a third one!

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).

We were warming jalapeno poppers that were wrapped up in a paper towel. Towel caught on FIRE! Wtf is going on with our Bosch microwave?

I ordered my unit, which ended up being back ordered however; Mike kept my in the loop with open lines of communication throughout the whole process. I would highly recommend this company to any friend or family.

We bought a Bosch dishwasher from Lowes 2 years ago thinking it was supposed to be the best. Far from it. It doesnt get dishes clean, runs forever, smells horrible, and the soap dispenser wont open. The only positive is that its quiet. Its REALLY quiet now - weve given up on it and are washing our dishes by hand so they get clean. Pathetic.

Bought a Bosch SHE3 series about three years ago. It did not clean or dry dishes from day one but I thought I caused the problems. After reading the complaints, I am not alone. I tried everything. This unit does not clean tea stains, coffee stains, fruit stains, dry food or much else. Very long cycles leave dishes wet. I am not contacting customer service. I will just replace it with another brand. It is the worst appliance I ever purchased and will never buy Bosch again. Ill bet Bosch engineers dont have one in their home.

From the first day of unwrapping the dishwasher it had an awkward smell. After initiating use the smell worsened which led me to calling Bosch since it was under warranty, I explained that there was a really bad smell and while cleaning the filter notice that a small amount of water remained after each use. I assumed there was a drainage problem hence keeping water which would cause the smell.The customer rep was rude from the beginning and initially told me there was nothing they could do, after hashing it out she confirmed it was under warranty and scheduled a technician to come out. The tech checked it said it was running perfectly and that it is normal for a small amount of water to remain at the bottom. He told me to use liquid instead of powder or the small pacs. I have bought dishwasher cleaner, rinsed it with vinegar, Clorox and still it smells awful. I have another home and many friends with dishwashers and despite any reason they do not smell as much as mine... I am so unhappy. I hate using it, secondly it does not clean well. I am going to try to inquire about a refund. I will never buy a Bosch product of any kind for any of my homes. My Bosch dishwasher was purchased from Best Buy.

I purchase Bosch Washer and Dryer almost a year ago. Ever since I brought them home, Ive had problems. The washer started leaking. It would beep as if the wash was completed and my clothes was soaked when I opened the door. My clothes smell bad. I am very unhappy with the product as it was a waste of money.

After the cleaning, we noticed that large to medium specks of grease were embedded in the glass of the oven door. A Bosch representative came and took a look. He said it was a function of the oven. We called customer service and elevated the call to a supervisor who said the same thing and if we wanted to clean the glass, we would have to pay for that ourselves. I am writing this because this was an expensive combined oven (microwave and regular oven). Had I known of this issue, I would have purchased a different oven. Weve had self-cleaning ovens for 47 years in four different homes and never had a similar issue.

Last year, I bought a Bosch dishwasher for near $1000. That was really a smart dishwasher and consented me for operation. I found that some micro and macro cracks have appeared in the top front plate of the set. As I am a specialist and a lecturer in the university, I found that these cracks are a result of humidity and low quality of the top plate of the set. I contacted the Bosch agency in Esfahan, Iran regarding warranty, but only faced very irresponsible statements. Contacting the Dubai agency also had no result. So if you have decided to buy this brand, please be careful.

I bought a Bosch washing machine - maxx7 - less than three months ago because my previous one which I had for 9 years presented a problem. Since day one I noticed that some sheets were rotten like someone ripped them with a knife. My cleaning lady said that was because they were too old. Maybe but since then more items suffered either by that or by holes! This problem had never happened with my old machine - Ariston brand - or with the neighbors AEG one, never! The technician came the other day he found no fault and said that I was loading too much the machine. He operated the quick cycle 15min and no problem appeared! He instructed me on how many clothes to load and I did as he said in front of him. Just after part of those clothes were ripped off again! In anger I called the company. They spoke to me angrily and agreed, in goodwill, as they said to send again the technician another day and to wash some shirts of the company as a test. I proposed to try with my own clothes that we would examine before and after. They did not agree. Same technician came, performed the quick cycle, instructed me again not to spin at 1000 cycles but to prefer the 600 cycles - there is no less! No problem, left. Since then many more clothes are destroyed. Childrens Benetton clothes, sheets by Cocomat I bought 2008 and 2009 and some other brands as well. In more than half the cases I use the sensitive cycle! For even cotton clothes and I ALWAYS spin at 600 or sometimes I choose the without spinning option! No visible difference! My husband says we should throw this away but really we dont have money to throw away. Of course I say this now before my whole wardrobe is destroyed! I also never have the time for internet as I am always busy with the house and young children but I am so angry I have no other means to protest and I am writing this now in expense of my little private time! I am posting a small sample from my clothes in the after condition! They were washed at the sensitive cycle, 600 spinning, 30 degrees, the skirt and the barbie shirt are brand new, other 2-3 years old!

I have a stainless Bosch model SHX43R55uc/64 and it STINKS like no other even cheap dishwasher I have ever owned in my entire life!! I am looking to replace it due to the SMELL, it cleans the dishes well but the smell in the unit after the wash is enough to choke a sanitary worker. It smells like dead animals. I take a turkey baster and remove about 4 full basters full of water out of the bottom below the filter that if left there gets putrid, then put some bleach in it but fear that my dishes are being washed with bleach. I had a repair man out and he said, Nothing you can do about it thats the way it was designed!

I purchased a Bosch stove from the builder of my new home. Apparently there is a problem with the controls that turn the burners on. I was told by the Bosch rep that this is a safety problem that needs to be addressed. After weeks of trying to get this resolved and hours of waiting on hold and for a repairman I just keep getting the runaround and am living with a product that I was told by Bosch and the repairman that has a safety problem. This is the fifth Bosch product I have purchased and will never purchase another. I purchased this product new from the builder in 2017 and was told by Bosch that by checking the serial # it was produced in 2015. Why was I sold a unit that was over 2 years old?

The one star is for the quiet dishwasher purchased. It is quiet probably because it does not work. We purchased a Bosch dishwasher because it was supposed to be top of the line in dishwashers. Unfortunately, I was swayed to the quietness and not the cleanliness. The racks are designed for the number of dishes it can wash. Unfortunately, I need to wash frying pans, bowl, utensils, cups, glasses, etc. Considering that it holds so many dishes, nowhere is there a China or crystal setting. Worse yet, my load is not complete clean, even on the heavy cycle, even though I am using the recommended Finish products. There is no room for bowls, large dishes. Plastic items have a film remaining behind and pots or fry pans still have food in them and a greasy feel to them. Unless you plan to buy the most expensive Bosch model you would be better off with a less expensive model with generic racks that fit the items you cook with as well as just dishes.

Quiet. So quiet only a red light lets you know the dishwasher is running and a faint subtle beep alerts you as to when the cycle has completed. The dishware that it cleans comes out looking like new. Highly recommend.

We were having issues with our Bosch dishwasher, up to this point for fifteen years its been great. Bosch informed us there was a recall on that model and offered us a 30% discount on a new model. That happened in mid-February and it still has not shown (its now August 2021). We have tried to reach out and see what is going on; youre on hold for at least 30 minutes, then you speak with someone who has no idea how to track down the issue. Is this really how you want to run your company Bosch? Honestly, as pathetic a way to treat customers as one can imagine. Id cancel the order but weve already paid.

Upon repairing my dishwasher, the repairman punctured/broke a different part than the one he was repairing. The company made no effort whatsoever to repair the damage in a timely manner and did not return for 2 weeks to fix the part he broke. I called the company throughout the process and no support was given. I was shocked by this poor performance. I had heard they are a good company; however I will never purchase anything from Bosch again.

I thought getting a top-of-the-line Bosch dishwasher the answer to my dreams but the reality is that my glassware and cups come out with many spots on them and it does not hold a lot. It is very quiet which is good but it has a long cycle time which is not.

I ordered a $3,300 Bosch double wall oven through Lowes in Feb. 2012 in preparation for our new kitchen in our new house. The oven was installed in May 2012 and I immediately noticed a defect in the surface of the interior panel of the door of the lower oven. I called Bosch for a service tech. They gave me the name of the closest person. He and his grandson came out on May 31st and said they had never seen an oven like that before. I told them not to work on it if they did not know how. They said they could put the new part on, but they didnt even know how to take the door off the lower oven. They ended up dropping it and shattering the layers of glass in the door all over my kitchen floor. I called Bosch and they said they would send the parts for a new door and have a tech from San Antonio come out to put the new door parts together. I was without an oven door for nine (9) weeks. Parts were sent separately in about six boxes. The tech from San Antonio came and got the boxes, and we took some in too. Finally, a teenage looking boy came with the so-called newly put together door. It rattled, had a sharp edge and a gap between the interior metal panel and the glass. I told him it was not right, but he insisted it was. We had to go out of town for three months, but I called the corporate secretary and told her about the poorly put together door and she said she would make sure we got a new door when we got back home in Dec. 2012. We have called repeatedly only to be told someone would be in touch with us very soon to make the necessary repairs. They now say they wont replace the door with a new one as they have been promising. They are terrible to work with and nothing is getting done. I will never buy another Bosch product and will tell anyone I meet not to buy their products.

There is a class action attorney interested... Bosch didnt recall their hazardous (bursting into flames!) dishwashers until a suit was filed. Similar issue here with brand new Bosch double convection oven--control panel and knobs became scalding the first time we used it. It took over two hours for the control panel and knobs to cool down. We keep it shut off at the breaker because the technician said it was just a glitch. Bosch told us if the technician says its safe to use your oven its safe to use your oven--but they refuse to warranty any damage to our kitchen (hello--our us!) if theres a future problem. Theyll just replace the oven--I guess after it burns down your kitchen. Make sure you report the problems on Consumer Advocacy site so others can be aware.

We purchased a Bosch dishwasher in August 2018. The dishwasher has been chipping my dishes (Plates, Bowls, Glasses). I finally called customer service and the technician came out today. He ran the dishwasher for 10 minutes then says he doesnt see a problem and has never heard of dishes being chipped. He places a call to some department and then concludes that no other such complaints have come in. He recommended I wash on delicate and space the dishes so they dont touch! I called customer service after he left, only to have an extremely rude rep AND manager talk down to me. Stating that they have NEVER had this complaint and its clearly something I must be doing. The manager literally shouted at me. Unbelievable! I will never buy this crappy brand again.

Bosch dishwasher 9001117065 (500 series) - Frustration that the materials needed to install say to use a 90 degree elbow with 3/4 N.P.T. threads on one leg... but really this should read H.P.T. (hose thread). We returned one dishwasher thinking the threads were stripped but in reality had the wrong connector. Perhaps need to clarify in the English instructions to use hose pipe thread.

I bought a Bosch dishwasher as it was recommended by the appliance store but it has been terrible at cleaning. I had a repairman come out while it was still under warranty and he just said I needed to use different detergent. Tried that and still doesnt clean properly and continues to get worse. Their customer service says there is nothing they can do. Have given up and am buying another brand. Would never buy a Bosch again.

I purchased a Bosch dishwasher in August of 2012. Model number SHX33RF5UC/64. It has the hidden integrated control panel. It worked well until a few days ago when it stopped draining. I called a local appliance repair company, which has fixed our appliances for 19 years. The repair person who came looked at the dishwasher and then decided they that they werent familiar enough Bosch dishwashers to work on it. I called Bosch, they agreed to pay for a diagnostic visit from one of their approved providers. The repair person took off the front of the dishwasher and drained it. They told me that they could not diagnose it without taking it back to their store. They werent sure if it was the pump, the control panel, or both. I asked how much it might cost and they advised me that it probably would be around 300.00. I asked if he thought I should buy a new dishwasher, because the repairs were so expensive and they only warranted the repairs for 90 days. He recommended buying a new dishwasher.So now I have a dishwasher that fills up, washes but doesnt drain. I hate to get rid of it, but if I get it repaired and breaks then Ill still need a new dishwasher. Shortly, after purchasing the dishwasher I bought the same one for my dad, because initially it worked well. Its really disappointing because I grew up with a KitchenAid dishwasher that worked for 23 years. In my experience todays KitchenAid products arent any better than any other major brands.

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

A Bosch compact pair (each 24 inches wide) has been great for 15 years, and the dryer just died, and I replaced it with this unit so I could still plug the old Bosch washer into the dryer for power. Bosch is only making ventless dryers now, and I bought this against my better judgment because the reviews of the ventless dryers have been terrible. Bosch apparently went to ventless because of new regulations about lint fires in ducted dryers. This dryer is great! The automatic sensor is adjustable for different levels of dryness. It is faster than the previous vented Bosch dryer, and the clothes come out perfect. The fact that the washer spins to 1200 means the clothes are already pretty dry. If your washer does not spin at 1200, that might explain why clothes would take a long time to dry in this dryer. The condensation unit at the bottom of the dryer drains into a hose which empties into the same drain as the washer. (If you have a 3 prong outlet, the manual shows how you can rewire the dryer for a 3 plug cord, or you can replace the outlet) . Some warm dry air is emitted from the dryer and we use it to help heat the house when it is cold.Why waste this source of heat? In the summer I will direct the warm air into the garage or turn on the exhaust fan in the laundry room. In short, we are thrilled with this dryer. We have only had it a short time, and hope it will last as long as its predecessor.

After buying a top of the line washer dryer for my new house from Bosch official distributor in the united arab emirates, they set up my delivery date after three weeks from my purchase (Which I saw as a bit odd, but I can live with that), I waited three weeks, an additional three days, then I got a call telling me that my washer dryer is out of stock!! After paying for it in cash, and an additional two year warranty, I called them, Bosch middle east, sent emails to bosch global and our local government consumer protection agency, and still No delivery!!!

We purchased our Bosch Dual Fuel Range about 8 years ago. We had problems with the gas igniters that was not fixed properly by the authorized service. I eventually fixed it. Recently, the stove started burning the food. The service identified the problem as a failed relay board. Bosch shipped the wrong part, so we had to wait about a month for the correct shipment and repair. On a supposedly high quality item there should not be failures like this. If there are, they should not cost an arm and a leg. The most recent repair costing close to $500.

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

I bought this pairing tops hoping it is a good appliance. Less than 15 month and it has failed. Have extended warranty and they have made at least 6 visits and ordered multiple parts and it is still not working. It has been not working since Sept 1st week and we are more than three months without microwave. My $90 microwave bought 10 years ago is the savior compared to this piece of ** and New Leaf ** service.

If you want a company that honorably stands behind its products, and has caring customer service, then DO NOT, I REPEAT, DO NOT!!!! purchase a Bosch product. Dishwasher malfunctioning and you are just out of warranty? They dont care. Paid $1500? Oh well... too bad. I purchased a $1500 Bosch dishwasher. 3 repairs to the malfunctioning salt indicator in first 22 months of ownership. Bosch would do NOTHING for us. BTW, paying more for a dishwasher does not in itself shield you from malfunctions. Moreover, our old $500 Maytag worked flawlessly for 12 years. BOSCH = Bad Overall Service Customers Have.

About a year ago, I moved into a new home and wanted a new refrigerator to match. There were other brands that had similar features that were considerably less expensive, but I assumed that the Bosch would be of a higher quality that would justify the additional expense. Recently some water spilled on the bottom shelf and some of it seeped through the crack and the front of the glass and settled on top of the stringer holding up the glass shelf between the crisper drawers. I tried to figure out how to pick up the glass so I could dry it off but couldn’t find a way. I assumed that it would evaporate and not be a problem but that didn’t happen. Instead, it collected dirt and mildew. I have again tried to come up with a way to pick up the glass so I could clean it, but gave up and called customer support.I asked the girl there if someone could give me instructions as to how to pick up the glass to resolve my problem. She asked my name and apparently checked the computer to find out that my one year warranty had recently expired. She told me that all she could do was send out a serviceman and that would cost me $129. I told her that I didn’t need a service call and just wanted someone to explain to me how to get under the glass. She again said that she would have to send out a serviceman for $129.I told her that it seemed that it was a poor design and appeared that they were intentionally trying to make money by sending out a serviceman. She said “yes”. This caught me by surprise so I asked,Are you saying that you intentionally designed it so you could make $129 by sending out a serviceman. Again, she said “yes”. I spent extra money to get the Bosch, thinking that it would be of better quality with better customer service. I won’t make that mistake again.

I loved my Bosch dishwasher (Silence Plus 48 dBA Dishwasher) when I first got it. It was so quiet and did a great job. Two years in and just out of warranty, it needed a $300.00 repair because water was leaking out the bottom. Now, two years after that, it wont stop draining, even with the door open. A repairman confirmed what I thought, water was leaking into the subtray so the float wouldnt drop to allow the machine to function. He found a break in the water valve and told me the problem is a common one. I wont be buying any Bosch appliance again.

It is so quiet! Very roomy & configured to get a lot of dishes in at one time. We have the stainless steel. The look of the dishwasher is very sleek, no buttons at all on the outside. Inside the dishwasher is roomy and configured to load glasses, plates and pots and pans after a family dinner with no problems. We use cascade and a dishwasher liquid for glass spots. Our plates, glasses, everything comes out gleaming! The best feature? The dishwasher is so Quiet! Seriously! There is a small red light that shines on your floor while your dishwasher is in use. That is how I know it is on. Love It!

I have ordered Bosch 7 kg Fully-Automatic Front Loading Washing Machine (WAK24268IN, silver/grey) on 11th OCT 2018 from Amazon India. After receiving the product, it took 20-25 days for demo. On the demo day, weird sound is coming from washing machine and I informed Bosch technician the same moment. However he convinced me by saying as if now it doesnt have any load (clothes), so do not bother about it. On 2nd day, the Surf Excel is coming out and washing machine is vibrating like anything. I need a urgent replacement ASAP. YES KINDLY REPLACE THIS FAULTY WASHING MACHINE. BOSCH TECHNICIAN PHONE NUMBER: SRAVAN **. From last 10 days I am calling him, But he is not responding to the call. I already informed him about the issue and he told he will come tomorrow but that tomorrow never came.

My washer and dryer are 4 years old, and the dishwasher is 2 years old. The housing on all of the appliances is cracked, and those cracks are growing! As a retired couple, it certainly cannot be due to heavy wear and tear on our part. Of course, the warranties are now gone and so is our hard earned money. Bah! To Bosch! A quality product? According to price they should be; the reality differs. I am so angry that I want to take them to court...I want the company to act as if they truly did believe in their product and stand behind it and treat their consumers accordingly.

I purchased a townhouse built in 2009 and rented it out. All Bosch appliances, microwave model # HMV9305 over the stove model, would not shut off. The tenant pulled the plug. The unit was very hot around electronic panel with burning odor. I had an experienced appliance technician in to repair it. He said he has never seen anything like this. The entire unit is fried, even the fan and wise that it was disconnected because if it had not been disconnected, it could have caused a serious fire. I have had several microwaves of different brands in homes over the years. I still have 2 of them after 13 years without an incident. Thank you, Sharp. Do not buy this junk. This could have been a lot more serious.

Installed 12/5/2018. Unlike my friends Bosch DW, this one had a top drawer that was diabolically designed to prevent efficient loading with flatware. We called William who told us there was another drawer, and gave us a part # and price, but no free exchange. The next day we called back and ordered this “other drawer”. It arrived Friday 12/28/18. It was the exact same drawer we did not like. We called 12/31/18, and were on hold/ignore for 25 minutes, after which the CSA told us to call back on 1/2/2019. We called back and spoke with Kay **, Customer Support Representative (US/MA-CSCN9), who said there was no “other drawer” and could I get a part number from my friend? Within two days, I did get my friend’s part number, but found out from https://www.bosch-home.com/us/store/accessories/dishwashing/accessories/baskets-and-holders/... That that part is not compatible with my new dishwasher.Since there was apparently nothing BOSCH could or would do for me, I called to return the redundant part today 1/8/19. “Monica” gave me all sorts of flak about how all of this was MY fault, and that they would make no exceptions, and I could return it at my expense, and pay a 25% restocking fee on the wrong part, and even that I would have to wait 48 hours to get a return label sent to my e-mail account. Needless to say, while some lucky people have had good luck with their machines, and some may even have gotten good customer service, I was treated like trash. I now humbly vow I will NEVER willingly buy a BOSCH anything ever again.

My 4-year-old dishwasher has not given me clean dishes or silverware from day one. I always need to recheck each item and then rewash almost 3/4 of everything. Also I need to play with the start button many, many times before it starts the wash cycle. Two neighbors with Bosch machines (one about 900 dollars) are very dissatisfied. The next time I need a appliance, I hope to be smart and read the reviews first then do the shopping.

I purchased a Bosch dishwasher in February of 2012. There was a horrible odor from the dishwasher. I called their customer service and was told service repair will be done under warranty. The first appliance company came out and replaced a sensor. I was hoping that would elevate the problem. But no, the odor still emanated from the dishwasher - so foul my daughter refused to empty it. So I called again; this time using a different service company. They came out and said there was nothing wrong, and to use the Quantum detergent (which I was already doing, but Bosh customer service told me to use the powder). So needless to say, they left and did nothing. I called Bosh yet again and they told me to have it serviced. I called the same company (that was just there and said nothing was wrong) to come out yet again. This time they found the heat sensor was bad. So they came out to replace it, only to tell me they could not get this dishwasher out. I would have to call the installer. I called the installer to come out. They had no problem getting it out and charging me $170.00 to do so. My concern is that this heating element is not the real issue and I will have to have it reinstalled, pay more money and still have the horrific odor coming from the dishwasher. When I called Bosh and explained my plight, and all the time I missed from work, they said, You need to have at least 3 services done on it before we do anything. I truly dont think the heating element is going to solve the issue. Two separate components went bad and the dishwasher isnt even a year old. Isnt there some lemon law? I am frustrated beyond frustrated! Has anyone else had these issues with Bosch? If so, class action could be applied.

After 2h 45mins on the phone and talking to 10(!) separate people with Wayfair and Bosch trying to get the dishwasher I ordered last Wednesday, that was supposed to arrive on Friday, that I then had to call to find out why it wasnt delivered on Friday, only to be told it was on a truck and could be delivered Sat, but Sat didnt work for us so the next available date was today (Wednesday - 5 days late), only for them to now tell me (after having to call back to find out why I hadnt heard anything about delivery), that there is no dishwasher until at best (!) early November!! I am APPALLED at the customer service from both Wayfair and Bosch in not stepping up to solve THEIR problem. When I called Bosch directly, they told me they couldnt talk to me and that I had to call Wayfair back (yet again). Complete runaround. Ultimately I was told that I should just cancel my order and order something else (like this was my fault!) without any offer to resolve the issue. And finally after 10 people, I still have no real sense if Bosch actually has any dishwashers in stock anywhere. While I wanted a Bosch based on reviews for quality, Im not planning on making ANY future orders. If I could give 0 stars I would. A complete waste of time and effort! STAY AWAY!!

I needed a new dishwasher and decided to buy a Bosch because I have always thought this was a high-end equipment. I did buy the simple model that was highly-rated in Consumer Reports. The dishwasher is horrible! I have to wash the dishes before they go into the dishwasher, and sometimes when they come out, there is often what looks like soap residue on the dishes. Does the dishwasher not rinse? Pots with spillover dont get clean. Tea rings in cups dont come out. Im thinking about replacing this dishwasher!

Before upgrading my kitchen appliances, did search on BOSCH Kitchen gas cooktops, found one had good reviews, after buying from LOWES, within few months, knobs getting hot, and even hotter once we cook more and more, both right and left hand side were getting extremely hot, even above we used to have microwave, under and handle both were getting so hot, unbelievable... we started getting burned 10 to 15times a year, I called Lowes, told us to contact BOSCH directly, I gave several terrible reviews so new customers stay away from this product, this is the most terrible product of BOSCH made, as last week, my wife got really burned by her finger tops try to turn-off the steel knob, and she got really burned for weeks, couldnt touch or grab anything from that finger. Today I am complaining to company and many others NOT TO BUY THIS PRODUCT. This is Worst product...that you cant imagine!!Thinking to hire lawyer and sue the company so, they will take this matter seriously and for other new customers not to invest in this non-safety, disaster product ever can come into the market to sell. MODEL: NGM8054UC /03. Serial: 931000088. - Wish this can help others to stay away and can save lives (if minor kids/adults/seniors -ALL touching the knobs in the house).

Just bought an entire kitchen of Bosch appliances. Microwave. Range. Refrigerator. Dishwasher. Biggest and most costly error Ive made this year. The refrigerator was delivered WITHOUT HANDLES. And no grill. Whoops, what? You wanted HANDLES?? The display, as mentioned by another, does NOT illuminate despite what the directions say. The interior is very cheap feeling... much worse than the two year old Frigidaire its replacing. Call to customer service yielded attitude, deflection and excuses. Pass the buck. All at my expense. Referred me back to the dealer (you know, because the dealer is the one with bad QC). They want me to take ANOTHER day off work to meet someone to deal with their product inadequacies. Wouldnt take it again if it was free.

After fighting cheap dishwashers for years, I decided to upgrade to a quality machine to stop the bleeding of repairs. Two years and $750 in repairs later, Ive had a circuit board go out on this dishwasher and I cant be more disgusted. Save the money, buy a cheap dishwasher and replace it when it breaks. Dont spend the $900 on a Bosch unit hoping it will solve the issues; it wont, it will be more painful instead.

This dishwasher does a very good job at getting all of my dishes clean. Even those that have dried food stuck to them. It does everything I need it to do. Although, this dishwasher does not have heated dry option. I am fine with this, as the heat from the wash gets most everything dry. It has basic regular, light, heavy duty settings. Thats all I need! It is a traditional/regular size dishwasher. The interior holds everything I need to wash, although the set up of the tines have taken a bit getting used to. I feel if they were orientated differently I might be able to load easier. Its a nice stainless steel washer! When researching this dishwasher, only negative thing I could find was issues with the door latch. Knowing this, I exercise extra caution in opening and closing. It does open stiffly.

I purchased a Bosch dishwasher in 2012. 2 years later, 2014, the racks had issues with the protective plastic coating peeling off the prongs that hold the dishes in place. I was able to replace both the top and bottom racks at no charge by Bosch. In 2018 the racks again had the same issue with the coating peeling off the prongs, on both the top and bottom racks. Today I was told after working with customer no service for 2 months that the racks are not covered and I would need to pay for new ones. NOT happy with the service as well as the dishwasher. To me this is a defect, not normal wear and tear. I have owned Bosch dishwashers in the past and have never had issues with exposed metal on the racks.

I purchased a Bosch dishwasher in March 2011. It is model SHE43P25UC/64. The 2 plastic brackets which attach the control panel (also used as the handle) to the door have both cracked. My usage is typical for a household of 2 people so there was no excessive use here. The cracked brackets now cause the control panel to pull away from the front door when the dishwasher is opened.I took the front door panel off by removing the side screws (not the top screws) and I removed the broken brackets by unscrewing them at the tabs. I rough sanded the plastic at the cracks and applied Loctite Epoxy Plastic Bonder (3450 PSI) to the broken tabs and reassembled. I made sure the glued bracket lined up with the screw holes and manually pressed the control panel inward for 10 minutes to set the bonding agent. I then installed the bracket screws loosely and let the unit sit undisturbed for about 12 hours. Then I tightened the screws and reattached the front door panel. Its been 2 weeks and so far it had held in place. Since the Loctite claims to fuse the plastic, Im hoping this will last a while. I had searched the web for this issue and couldnt find a hit so Im posting this here in hopes that someone experiencing a similar issue can find this.