The grates on the range have a plastic coating on them and they scorch. I call this a defect and they should replace them, but they want to sell me new grates that they cannot tell me what kind of material they are made of. First of all they should replace the grates for free, why put some material that does not hold up to fire on the grates, and second why would they not be able to furnish me with information on the new grates as to the material they are made of and if they have the same plastic coating on the grates. Why would I want to buy the same junk so it can be an ongoing sale?

Bosch, a German company known for their engineering, engineered a three-piece door handle for their refrigerator. The handle consist of an elongated handle that is attached to the door by two small plastic pieces; one at the top of the handle, and one at the bottom of the handle. The small plastic piece that attaches the bottom part of the handle to the door cracked dislodging the bottom support for the handle. I ordered the replacement part from the retailer and was told that the whole handle had to be bought. A $.50 piece of plastic cracks and Bosch expect the consumer to replace the whole handle; estimated replacement, $125-$150. Bosch Customer Service suggested that I pay for a service call to see why the $.50 piece of plastic cracked.

[01/02, 10:17] Neha: Highly disappointed with Bosch Product not worth other brands seems far better in India. I Bought my Bosch Refrigerator KGN56LB412/05 just 2.5 months ago in Nov 2019 and guess what the refrigerator has stopped working and the service guys are saying the modular needs to be changed. How can I accept this.. Bosch swear by the technology of its machines. What sort of Machine is this which got faulty just in 2.5 months and you people are not even replacing the machine rather just replacing a part. Never ever buy Bosch product. They are non reliable in India.The installation guy took 2 weeks to install that too post escalations. Now the fridge is faulty and for the replacement part also they dont have parts available and need time. Worst service no body picks call. What sort example Bosch is giving. If your product is faulty and and gets highlighted have the courage to call it back and dont keep playing with customer. Bosh team, have given standard answer that team will contact you but what my Refrigerator is not working from past 4 days. Its a brand new 2.5 months old Refrigerator which has collapsed completely and stopped cooling or functioning. Nobody called me. I had to call up customer care constantly just to reach service Managers who have no courtesy to respond to customers calls when there is some fault in their product. After lots of time spending on their customer care I got a call for 5 mins which was not satisfactory at all. The Manager is talking about company protocol and convincing me for repair with such a Major fault. I feel so #cheated# buying this #Bosch#Refrigerator#. The #Bosh Refrigerator# is around 70k and collapsed just in 2.5 month. The machine has stopped cooling completely and its of no use still your guys are refusing to replace it.It has been a total #nightmare# ever since I purchased this #Bosch Refrigerator#. I purchased this machine from Vijay sales Chandanagar branch and initially they sent unpacked used machine with black Marks all over dirty plug which was used from ages. I complained then they accepted and returned and told Bosch has sent this used piece they are not aware. Again they sent a broken wheel screw Refrigerator which and this was the third piece after lot of struggle we received. I took so much pain just to buy this brand #BOSCH# and to add more to my struggle this Refrigerator has collapsed and stopped cooling in just 2.5 months which was never expected from the brand I used to trust so much. Now #Bosch company# is not even replacing their faulty product and giving so many lame excuses. Trying to push faulty Bosch Refrigerator. Please stop cheating customers Bosch India. How do you expect me to settle on repairing when there is a major Machine problem in bosch Refrigerator. It has stopped cooling in just 2.5 months. Please dont push the faulty machine over to a customer rather replace your faulty Bosch Refrigerator responsibly. I am literally harassed buying Bosch product this time. This is not my first product from bosch. I have convinced my family and revamped their machine to bosch. This is what I get to show brand loyalty towards Bosch. Very, very disappointing. I have a 1.5 yrs old kid and I am without Refrigerator even after buying a premium brand on high price without any fault. It a harassing journey ever since I bought this Refrigerator.

2014 current line model. I had the dishwasher for about 25 days, pulled out the lower rack and two wheels flew off (I guess rack was out of alignment). There are 4 wheels on each side. But it CRASHED as the rack hit the door - and the DW barely had any dishes in it. The damage to the tin foil they call Stainless interior was scary. When I called Support, they said they never heard of it damaging the door and there was no recall. BUT they didnt want pictures. A second call got a rep who said they are working on the flying wheels issue. The Internet shows its been a BOSCH issue since 2009. Sure they would agree to fix it, but who wants to have a repaired $1000 DW that can so easily get damaged? It was the lack of Bosch concern that upset me the most. I just ordered a Kitchen Aid.

We bought a Bosch dishwasher for about $700 shortly after the 2009 recall (dishwashers bursting into flames due to electronics issue). We thought that the quality issues were limited to a single electronic component, and previously the company had a good reputation.The dishwasher cleans dishes, so we should be happy, right? In the past year, the control buttons and the plastic countdown window have popped out one by one. Today is my second round of DIY repair. The reason for repeated button loss is now very clear - the front fascia panel is made of a thin panel of ABS. This is not just a decorative panel - the stress of door opening with every use is applied to the panel, which is now cracked. Because of a design flaw, the cracks propagate right into the button area - so I no longer have a way to keep those buttons from falling out.Parts are available on the Bosch web site - only $86 plus shipping for the fascia and the missing button. The replacement panel will have the same design issue as the original, so this may buy me a year, 2 years or three of intact dishwasher. For environmental and financial reasons, I expect a dishwasher to last about 15 years. I am very disappointed by the substantial repair time and cost caused by an under designed appliance part.The model number is she45m02UC/53 and the part of doom is panel-fascia 478810.

The washer has a beeping alarm and an error 12 directly after the warranty expired. Currently, there is a moaning sound and it takes over two hours no matter what setting you place it on to finish a load of laundry. I was just disappointed because I thought I was upgrading.

Three years ago, I purchased a stackable washer and dryer for my condominium. Since I had limited space for these products, I chose Bosch. Now, the dryer stopped working so I call a repair service. $450.00 later, the unit still does not work. I called directly to Bosch to see what they could do about my problem. They sent a tech to review the problem and he diagnosed it as a failed control module. Bosch wanted me to pay for the service and the part which would have been another $300.00 or so. To total this cost so far ($750) if I replaced the part is not a good idea because I could get a new dryer for about $800.00. I feel that Bosch product is inferior and service is zero. As a small business owner, I think this is disgraceful. I stand behind my products and service and incur extra service costs when I have to. Even though it sometimes erases my profit on the job, I always take care of my customers. This is a big company and can well afford to take care of their customers in a proper manner.

I bought a washer & dryer and paid more than usual expecting a great quality product. To my dismay the washer completely broke down (meaning the repairman said the only thing that did not need replacing was the shell of the washer). The washer turned 5 yrs old 10/15. I purchased the 4 yr extended warranty, so it had expired. There is only my daughter and myself, so my laundry is light. When I contacted Bosch they put me off for a month before reviewing my file and then today they said the best they could do for me was give me a 20% discount on Bosch parts! The Bosch for washer & dryer with stands were $3000. I laughed. I would not recommend anyone ever buy a Bosch product because they do not stand behind it.

We called Bosch when our 2 1/2 year old dishwasher broke. Their service dept. had a 2 week wait so they recommended authorized service providers with Mr. Appliance at the top of the list. We called Mr. Appliance and told them of the error code displayed and requested service for a broken drain pump. They came, charged us $170 and didnt bring the part. Then they sent a $600 quote to fix the unit. I called Bosch because at this point I could buy a new dishwasher. After some back and forth they offered to pay for the part and Id pay for the labor. Mr. Appliance hadnt broken out the quote, Bosch said the part was $36. Bosch offered to call Mr. Appliance which they did but to no avail. Still a $600 job.Bosch charges a set fee ($129) then another $30 per 15 minutes. They had no information about how long it should take to install the part. They offered me 2 additional authorized repair companies. One was out of business and the other had horrendous reviews. I called an unauthorized company in my neighborhood with excellent reviews and they will do the job for $198 plus the part. Bosch refused to sell me the part or sell it to the unauthorized repair company.First of all, the unit should not break after 2 years of use by empty nesters who barely use the dishwasher. They should make a better quality product and stand by their brand with more than a free part. Secondly, Bosch needs to review their requirements for authorizing repair companies. They should consider pricing and reviews to hold these companies accountable in exchange for giving them so much business. It should not cost more than the price of a new unit to replace a common part. I will not buy another Bosch!

Super quiet machine. It cleans well and the stainless interior stays bright with a little vinegar added once in a while. The dishes are clean and it is reliable.

In the last 12 months, Ive bought a high end Bosch flexi-induction, series 8 oven and washing machine. The first two, I intentionally paid a premium for it as they are made in Germany while the washing machine made in Thailand. The branding has bring down not only tarnished her brand but to Germany as a world-class engineering country. Almost everyone knows top quality engineering comes from Germany like Porsche, BMW, Merc, Audi, Miele etc.Utterly disappointing with less than 12 months, there were multiple service calls on the new oven, induction and washing machine. It’s not a coincidence. Three products all have issues, be it German made or not. Almost all my white goods and big household items are Bosch. Going forward, I’ll just go for China or Korean brands that are significantly cheaper. Premium price doesn’t equate to quality and durability anymore especially with Bosch. I used to have Bosch dishwasher that lasted for years, now, quality of this brand has dropped significantly and I’ve changed to Miele instead. Bosch, seriously is hopeless. It will be another Nokia (market leader went collapsing) if it still doesn’t wake up.

I do like my new dishwasher - cleans great and is quiet but there is a smell. This is not food related, or deposit related since it is only 2 weeks old. It is obviously from the plastic molds used for the racks. I am unsure if this is a deal breaker yet and send it back. I have no alternative one to get. This one has everything I want except this smell is bad. You would think Bosch would fix this long ago, sadly not.

I thought getting a top-of-the-line Bosch dishwasher the answer to my dreams but the reality is that my glassware and cups come out with many spots on them and it does not hold a lot. It is very quiet which is good but it has a long cycle time which is not.

Machine does poor job of cleaning. Leaves residue of tiny particles of food especially herbs and greens. Have to go through load when cycle is done and rewash about half.

We had a new kitchen last March and decided after much research we would buy Bosch appliances, supposedly they are very reliable. Unfortunately we found them not to be! We purchased 6 appliances at a cost of around 5k. After 1 week the extractor decided to not work. I informed Bosch and they came out and repaired it although it took 2 visits, though I must say it is not easy getting them out when it suits and I ended up taking a day off work. Whilst he was there on his 2 visit I reported the fridge/freezer was not getting cold. The engineer advised switching it off and then switching it back on at the lowest level to see if that sorted it, it didnt. Another call to Bosch and another visit from an engineer. He advised that the fridge/freezer needed re-gassing. I advised him it was a brand new fridge only a month old and I wasnt prepared to accept a repair and insisted on a new one. Bosch agreed and duly delivered a new one, this meant getting my kitchen fitter back in as it was integrated, again more time off.Now 9 months in and the main oven has a problem, after putting it on the self-clean setting when it had finished we opened the door and the glass cover clip had broken. Again another call to Bosch and another day off to accommodate the arrival of the engineer. I must say I am very disappointed in first the products and secondly Boschs customer service. They are very slow in coming back to you and not very cooperative either. They have agreed to cover all the appliances for an extra year on top of their 2 year guarantee but it is the inconvenience of it that really annoys me. Lets hope the remaining 50% of the appliances stand the test of time! Great appliances though when working!

If you are buying a Bosch appliance, regardless of the product itself, you have to know that the US customer service is the worst I have ever dealt with. I have been trying unsuccessfully to remove two shelves from my fridge to clean them. Customer Service people you get are so rude and not knowledgeable! No technical support whatsoever!

My experience has been sooo baddd with Bosch customer service. So, we build our home and one my friend recommend me to get Bosch Appliances so I did. I order my kitchen appliances with bosch back in May. I didnt received my appliances in July so I couldnt do closing on time due to not having my appliances and get inspection done before I moved to my new home. Which I was like okay due to Covid I understand. Here is the worst part. So the day I closed on my home and start using my appliance. Happen to find out that my Microwave and my dishwasher is not working. Brand new out of box. So I called bosch customer service in July the day after I closed on my new house and explained them the both appliances are not working.I was given a number to call for service repair which I did and they told me 3 weeks wait for them to come out due to COVID which again I was okay no problem. Its COVID. Understandable. They came to my house after 3 weeks and told me that they have to order part for microwave and suggested me to call bosch customer to replace it because it would make more sense since he visited cost $1246 this time and next time would be about same and told me that if he doesnt hear back from bosch he will be back in 3 weeks again. So I called Bosch back and explain the whole thing. I was told they made ticket (wrong ticket where they combined microwave and dishwasher) and the rep told me they send the ticket to management to review and will send the replacement.I called after 2 weeks AGAIN and the rep told me that they didnt proper format from the service company so I make three way call and explain them that bosch need special format for exchange. Service provider send it to bosch and bosch rep was like, Yup got it. Since bosch didnt reach out to me or the company the service guy came and said he have to order another part and will be back 2 weeks again. This visit was again $1246. So I called bosch again and find out whats going on and went through the same thing report format is not acceptable by management company.At this point, we paid $2800 for service and I bought this microwave around $1800.00. Didnt understand why bosch didnt see that because he will back again and will cost another $1200.00 so at this point we paid double than what microwave cost. So I called again a week later is same story. They dont have the proper format from the service provider. So here I am stuck with microwave because I can return it anymore since my purchase month was in May and here I am still waiting for bosch management to review in End Of August. The worst customer service ever. I called them more than 10 times since July to August and stayed on the phone for more than 2 hours going around and around. Every time I called my phone timed was more than 2 hours.

I bought all Bosch appliances for my kitchen (except for the fridge) including washer and dryer. Right from the start I had problems with my oven and the dishwasher did not clean well. I got service in and they basically said to use another dish soap. Then my oven totally did not work and died on us for Christmas dinner. In a nutshell customer service was awful. I was calling in Canada then got re-routed to the States for Customer Service. Once there I had some action. But my oven does not work well. Since then my dishwasher racks are all broken. Buying Bosch was the worst choice - never again.

Since purchasing and installing Bosch freezer and refrigerator columns in December/January 2011, the freezer had ongoing problems; primarily with ice maker and water dispenser, but also with the freezer defrosting periodically. Every 30-60 days I had authorized repair technicians here, sometimes with supervisors, and each time they assure me that they found the root of the problems and fixed it. A month later, either the same thing breaks down or a new problem starts.I was told by a phone service representative that if it couldnt be fixed after three tries, Id get a new unit although its no longer made--no surprise! Nonetheless, on the 4th or 5th call, I was told nothing could be resolved until diagnosis was made. This took place on September 16th when the technician told me that hed have to order all new parts, and rebuild the whole unit, including a back plate that was cracked by the previous repairman, causing water to leak and ice to form all over the freezer.In spite of three calls to the service center and one message left directly for the technician, no one has gotten back to me. I have a $2,000 plus useless appliance, and I had a freezer full of spoiled food more than once. I know Thermador (owned by Bosch or vice-versa) still makes a unit, which looks the same. They have suggested this as a replacement, but Bosch will give me no satisfaction. Not the service and quality I expected from a company of Boschs stature.

When my Bosch dishwasher was 4 years old a safety recall was done at no charge. I had a similar problem again four more years later and called their customer help line to see what it would cost to have a service technician check it out. When I gave them my serial number and explained the problem I was having the representative said it may be the same problem as previous and as it was safety related there would be no charge. Their rate at the time was in excess of $100.00 per hour. I explained to the rep that I did not want to pay that much if there was a possibility it was not the same problem. She assured me that there would be no charge for the diagnosis. The repairman came and found that the electrical connection to the unit had shorted. He installed a new wire connector at no charge even though it was no fault of their product.It has been working fine since then and is now ten year old, but when it does finally die I will definitely buy another Bosch dishwasher. Their product and service has far exceeded my expectations.

Its the worst mistake my wife and I ever made, buying a Bosch dishwasher! It has never cleaned dishes from day one. You have to put 1/3 of the dishes back in or wash by hand. This was a very expensive dishwasher. We would never buy a Bosch product again.

I have all 800 series appliances from Bosch that are all just 4 years old. Refrigerator is noisy, plastic shelves are cheap and break easily, and shelf spacing is limited - its hard to fit a gallon of milk in. Dishwasher: was very quiet and now sounds like there is a heavy storm in the kitchen when it is running. Plus the racks are weird and dont hold dishes well. You end up washing half loads all the time because otherwise plates touch each other in the rack. Double ovens: my wife sloshed some chicken drippings on the glass door when unloading it and the grease got between the glass panels. I called Bosch about the oven door issue and my warranty was up by sixty days and they refused to fix this under warranty. I have never had problems with appliances before (GE Hotpoint; Kenmore). I paid top buck for an All Bosch kitchen. Its all junk.

I had some issues with the fridge, it wouldn’t cool and also the water dispenser stopped working. The technician came on a number of occasions to figure out what the issue was, of course all at a cost to me. He thought he figured out why it wasn’t cooling and replaced the fan. He told me to purchase a triple valve from Bosch and that should fix my water dispensing issue. So I ordered online straight away. After a few days the item arrived, but I had also noticed that the internal temp inside the fridge didn’t go below 20 degrees Celsius. I decided enough was enough, spent so much on this technician and yet nothing, so I went out and purchased a new fridge. I contacted Bosch and explained the situation, and seek a refund on this triple Valve, technician labor cost as well as the cost for the new fan he had installed because the fridge clearly isn’t going to work. Till now it is still under review. As for the triple valve I sent it back to Bosch at their request (after again explaining to sales why I no longer want the item) at my own expense and yet they still charged me a ‘restocking fee’. I told them I only purchased it at the advice of the technician but because he couldn’t resolve my main issue, I didn’t need it anymore. They wouldn’t budge. I will recommend anyone that is thinking about purchasing a Bosch appliance to reconsider. Their customer service is awful and their technicians don’t seem to know the product too well either.

Microwave has a lot of space. You can pretty much fit an entire chicken if you wanted to with plenty of leftover space. It has plenty of power. I did however found that the popcorn feature leaves a several more kettle corn un-pop compare to my old microwave. The fan pushes a lot of air when cooking which is a nice feature since my old microwave did not have enough power to push all air out.

The first time we had Bosch out for a recall issue with the door. They repaired it and re installed the dishwasher crooked and out of level. I called and was told they can schedule it for a few days later. I DID not want to take another day off work so I dealt with it myself. It was a pain! I called them a week ago re draining issues and had to wait a week for them to come out. I received an e mail from them telling me they would call the day before or the morning of the service call to narrow the time slot down a bit. This made me happy. No call yesterday or early this morning. I called them and they said they would check into it and call back. They called back and told me the service guy hurt himself and was not coming. They said not to worry, they can have someone out in a few days. This would be a second day I would have to take off work, I could have purchased another new dishwasher for the 2 days I need to take off. Do not buy Bosch appliances, terrible appliances and worse service.UPDATED ON 11/02/2015: On Oct 6th I sent in a review about how bad Bosch dishwashers are and the service was even worse. Since then they sent a service tech from an outside organization out and the service person said the line was clogged, not a dishwasher problem. I asked why the dishwasher just stopped mid cycle and would not go any further including pumping water out. He said to get rid of the air gap loop the hose up and connect it directly to the disposal and all will be fine. I did as he said and not only is it against the national code, but all is not fine. The Bosch people do not respond to my emails. DO NOT BUY BOSCH PRODUCTS UNLESS YOU ARE A **. There are many similar complaints about Bosch and their products.

So... Im standing in the kitchen around 11 pm, watching a soccer game, getting ready to take the dog out. The bottom oven was on Proof at 95 making yogurt. I hear pop! pop!, look over at the 6-year old Bosch double oven. Flame is coming out of the vent at the top left of the oven. I walk over & blow on the flame. It goes out but is still smoking so I get the fire extinguisher & spray the vent a couple times. I spend the next hour or so cleaning up white powder that spread a lot further than I would have expected. Next day I call the local Bosch Certified Technician. We pull the ovens out so we can see the control boards behind the control panel at the top. Main control board has four melted relays as well as a bundle of burnt wires. Tech says he is going to recommend the oven be replaced instead of repaired, that there is probably more damage that will show up later and we will never trust this oven again. Tech takes a picture to send to the Bosch regional rep along with his report & says to call Bosch customer service. CSR says they need a copy of the original sale receipt. Of course, we cannot find it. I send the original packing sheet and call again. Different CSR says she will see if they can find it in their system & gives me the File #. Call again & CSR says they have enough info so it has been submitted to upper management, should have response in a couple days. The response: Bosch will replace the oven with the current equivalent model prorated. That means if we pay them $1649.50 (half the MSRP) they will remove the burnt oven, ship & install a new oven. I say My oven should not start on fire! Bosch should replace it with an oven that wont burn up without cost. CSR says he will submit my request. 2nd response is the same. The oven was part of a Bosch package including stove top, microwave, dishwasher, washer & dryer, refrigerator & tankless hot water heater. The control board burst into flame & apparently Bosch has no interest in finding out why. We rejected Boschs offer & purchased a different brand.

The dishes simply do not get clean. Even simple things like coffee cups come out still stained. I end up pre-treating the dishes or handwashing especially stained items. Waste of money. I purchased the Bosch model that was around $500 because of their reputation. They sell machines in the $5000 range. These perhaps could be worth the money. This lower priced model was made to appeal to the average consumer and is very disappointing. It is a quiet machine but that wasnt necessarily important to me. I was especially impressed with the 3rd tray at the top for laying silverware horizontally. This allowed the basket on the bottom tier to be removed and seemed to provide more space. Instead, you find that the silverware simply doesnt get cleaned on the top tray. Furthermore, removal of the basket does not truly allow for that much more room. None of my saucepan lids can fit in the bottom tier unless they are loosely placed on the rim of the basket. Standard size, stainless steel and non-descript, but there are other brands just as elegant that actually clean the dishes. This dishwasher was sold with free packets of Finish. The packets never truly dissolve and you are wondering if you just washed your dishes with hot water. When speaking to a maintenance expert he explained the water doesnt get hot enough to melt the plastic and that is where you realize your energy savings. So why does Bosch promote the Finish packets? Are they that clueless about their own product?

Bosch nexxt 500 plus series washer and dryer - I have had issues with balance of washer. Goes into convulsions and does not spin water at times and does not dispense enough water at other times. It really is a 50/50 chance of whether it will work appropriately. The Matching series dryer sometimes becomes so hot it burns your skin when touching clothes! Bottom line, POOR CRAFTSMANSHIP AND POOR PERFORMANCE! DO NOT BUY BOSCH.

Bosch dishwasher SHU43CO5UC - I am waiting for the 4th control board on my Bosch dishwasher since the recall in 2010. I have washed dishes for several months due to the poor engineering of the original recalled control board and subsequent control boards installed to remedy the issue. I am extremely dissatisfied with this expensive dishwasher and I strongly urge anyone considering a Bosch appliance to be concerned about customer service when and if a problem should arise.

My daughter and son in law bought a new home 7 years ago and bought top of the line appliances. They no longer had their washer with 3 children to do laundry and the front panel cracked. They had a service man come from Midland appliance around 11 times to change this panel. My daughter and son-in-law work. So someone had to be available to let the service man in. I complained and thought it fair for inconvenience plus unacceptable poor quality of a washing machine. Bosch didnt seem to care. So this story ends with I would not purchase any Bosch appliances when I had to replace mine and my daughter has purchased the same set of course newer and it is DEFINITELY not a Bosch. Service was good from Midland but Bosch would not stand behind their name. I tried to help them as very busy parents with identical twin boys and a beautiful granddaughter.

I purchased a Bosch dishwasher in August of 2012. Model number SHX33RF5UC/64. It has the hidden integrated control panel. It worked well until a few days ago when it stopped draining. I called a local appliance repair company, which has fixed our appliances for 19 years. The repair person who came looked at the dishwasher and then decided they that they werent familiar enough Bosch dishwashers to work on it. I called Bosch, they agreed to pay for a diagnostic visit from one of their approved providers. The repair person took off the front of the dishwasher and drained it. They told me that they could not diagnose it without taking it back to their store. They werent sure if it was the pump, the control panel, or both. I asked how much it might cost and they advised me that it probably would be around 300.00. I asked if he thought I should buy a new dishwasher, because the repairs were so expensive and they only warranted the repairs for 90 days. He recommended buying a new dishwasher.So now I have a dishwasher that fills up, washes but doesnt drain. I hate to get rid of it, but if I get it repaired and breaks then Ill still need a new dishwasher. Shortly, after purchasing the dishwasher I bought the same one for my dad, because initially it worked well. Its really disappointing because I grew up with a KitchenAid dishwasher that worked for 23 years. In my experience todays KitchenAid products arent any better than any other major brands.

After 40 years, it was finally time to purchase a brand new washer/dryer set. Since I had lived in Europe, I had a high opinion of Bosch appliances and choose Bosch as my brand (Model #WFMC5301UC 16-496151) for both the washer and dryer. It was a huge mistake. Two years after purchase, I had to replace the entire front door, which wouldnt close properly. Now, the same door has a crack at the base (even though I gently lift and close the door from the base for each use) and the water slowly trickles down to the floor. The same is true of the dryer door -- two cracks across the top of the plastic. I called Bosch and the replacement cost would be half again as much as new appliances, which, of course, will be worthless. I was told that 5-10 years is all the one can get out of a top-quality appliance. I will NEVER purchase a Bosch product again. What pieces of junk!

As my wife and I are empty nesters and owners of a new home three years ago we splurged and bought what we thought would be our last washer and dryer. Next 700 series. They were highly recommended almost everywhere we looked. Total farce. These machines are worthless. Ditto to almost all of the prior listings and complaints. Bosch totally unresponsive to requests for help. They should be restricted from selling future appliances until they get quality under control.

I purchased a $1,600 Bosch dishwasher with the hope of owning a top rated and performing dishwasher. Wrong! This dishwasher has been nothing but trouble. At 8 months, it leaked profusely and caused $4,000 in damage to the kitchen in my 2 year old house. I live in Florida and this caused mold, which required remediation and the replacement of a kitchen cabinet. The pain of messing up my beautiful new home in addition to the loss of use of a dishwasher for 4 months. Their insurance company did pay, but my inconvenience and exposure to the mold was not even considered. The next year, the power cord was recalled due to fires. A backorder for the part took one month. Last month, the drain pump failed and another 3 weeks of no dishwasher. All told, this dishwasher has been out of commission for almost 5 months. Bosch’s Reply is, The dishwasher is out of warranty, so take it up with your extended warranty. What about Bosch’s obligation to provide the customer with the goods that they paid for? Did I mention how rude the customer service reps are? Bosch needs to own up to their shortcomings and be fair to the consumer. Lemons happen and they need to correct the situation with a new product. Don’t hold your breath!

I have had several problems with my freezer since I bought it. I have sent it to service several times. Its parts have changed several times. But after 2-3 months, we are in the beginning. When they last came to service, they said it is a flaw and its guarantee ended and they wanted 450 YTL to give me a new one. I didnt give it. I couldnt trust because I have given money for the repair several times. It doesnt work and I cant eat anything at home. Please give attention to my problem and give me a new one as soon as possible.

Purchased a new home, wanted to replace all appliances, ordered BOSCH 800 SERIES 3 refrigerator, BOSCH 800 SERIES Dishwasher and BOSCH 800 SERIES 36IN. FLAME cooktop on 8/7/20. Regret it! Regret it totally. Waited 6 weeks for the cooktop to arrive with an impressive tagline ‘Cook with precision’, but the BRAND fails to live up to it miserably. To begin with I was always struggling to cook simply because the lower flame (simmer) burners are in the front and bigger flames ones are at the back (who cooks that ways??); if I started cooking on front burners, it felt like ages to even stir fry and if I started cooking at the rear, I was falling way too over my food simmering on the front burners risking burning myself. It was like juggling and guessing which burner to use for what and finally after having burnt myself more than a few times, I figured I could only use the center one for day-to-day cooking else I was just wasting my time (in hopes of ‘cooking with precision’) and getting burnt. As if this struggle wasn’t enough, in two months’ time the right front burner started shooting flames out near the sensor, which was hitting the cooktop surface and discoloring it. It wasn’t until the stainless steel surface was fairly dark that we noticed, what was actually happening and contacted the customer service (on 12/21/20) for help only to be told (on 1/10/21) that our problem was a cosmetic issue. When we refused to agree and sent more pictures, we were told, “We unfortunately would not have any sort of troubleshooting for this specific scenario and we can only recommend contacting your local authorized servicer in order to have this matter better addressed” and referred three companies. We shared this video (**) with the customer service on 1/22/21 hoping to get a feedback from the R&D team but BOSCH’s customer service didn’t even bother to acknowledge, leave aside respond to the safety hazard this design of the cooktop poses to its users which can be serious and life threatening. Having tested Covid positive, we couldn’t call the technical support (referred to by BOSCH) until April ’21. The chap comes in looks at every nook and corner of the cooktop but could not figure out a thing in 15 mins. Then another chap comes in in a few days and tells it is the burner cap that is causing for the flames to shoot. But, he still doesn’t know why? He goes back, calls BOSCH and gets back asking if we had another burner cap? Well yes, it is just 1mm smaller in size w.r.t the one currently on the burner. Eureka! We have the wrong burner cap on and an invoice from the technician stating BOSCH will not cover this. Now, that I know of the reason for the shooting flames, I agree that it was probably a mix-up of the burner caps while cleaning. BUT, then did BOSCH put a symbol or mechanism in place to ensure that users don’t do that mistake? BOSCH expects me to compare the sizes of the burner caps each time I put them back but would not work on designing things better. Well, why? Because BOSCH is a BRAND, a BIG BRAND, that sells stuff at HIGH PRICES, built with PRECISION to work in LABS not homes.   Just now (5/5/21) ended a call with DAVID **, a supervisor with BOSCH customer service who made me realize how empty BOSCH is as a BRAND. How its an ALL-HAT, NO-CATTLE company. Politeness and courtesy, two of the basics of customer service, they are not even present in BOSCHs customer service supervisors leave aside representatives. He says, I should clean one burner at a time to avoid confusion or the mix-up. Wow! What an idea? And, why should I do that because my time is FREE and he wouldn’t spend discussing paying for the invoice because his time is money! I’m surprised that BOSCH wouldn’t cover issues that its customer service or referred authorized service providers cannot figure out in just a few seconds considering it’s so trivial and BOSCH must come across such complaints on a day-to-day basis. BOSCH not only has a bad product with hazardous design in market but also has the worst customer service I have experienced till date. BOSCH’s R&D designs cooktops to cook with precision which means cook in hours and its customer service supervisor asks you to clean one burner at a time which means clean in hours too! On top of that BOSCH’s marketing team will spam your mailboxes with appliance service plan flyers every couple of week even when BOSCH neither covers the most basic operational issues nor has an efficient team of knowledgeable customer service or technical professionals to address them timely. What a shame!

The system arrived on a reasonable time. No issues with the delivery and the items are very high quality. Best price available after a lot of research. Recommend.

I bought a Bosch refrigerator because I absolutely LOVE my Bosch dishwasher. I paid $2000.00 and the icemaker/water dispenser was defective the day it was delivered. That entire unit had to be replaced, which took a month. Less than 3 months later, the icemaker conked out again and had to be repaired. The culprit this time was a frozen fill tube. This was in June 2015. In October/November 2015, the icemaker started overfilling at random times. In December 2015, the icemaker simply quit functioning altogether. I called Bosch on 12/16/15 to report the problem -- third time with the icemaker -- and requested they just replace the refrigerator, as it is obviously defective. Also, Bosch could not even schedule a repair for the refrigerator until 01/04/15, and the warranty expires on 02/15/2015. I have never had any major appliance experience problems within the first year of service, let alone be delivered defective. The rep. told me shed forward the complaint to management and I should get a decision by the end of business. No one called me that day, or the next day, or the next day, either. So I called them back and had to wait more than 30 minutes before getting a live representative, who told me that managements decision -- which had been made the day before -- was that I should just get the unit repaired again for the third time for the same issue, and that if and when it happened AGAIN, THEN theyd consider replacing the refrigerator. As I pointed out, this would MOST LIKELY occur AFTER THE WARRANTY EXPIRED, so I would be on the hook for the cost of repairs by that point. The rep. assured me that Bosch would simply extend the warranty, based on my documented repair history. (Yeah, when pigs fly.) I requested to speak to a supervisor, but none were available. When I said I would file a complaint, the representative threatened to release the line -- hang up on me. This was after I had spent more than 45 minutes just that day on the phone trying to resolve this issue with BOSCH. I would never consider buying another BOSCH refrigerator in my entire life. This is the only refrigerator I have ever bought in the last forty-four years that has EVER given me any problems. Unbelievable. Dont buy one. LEMON.

I needed a new dishwasher and decided to buy a Bosch because I have always thought this was a high-end equipment. I did buy the simple model that was highly-rated in Consumer Reports. The dishwasher is horrible! I have to wash the dishes before they go into the dishwasher, and sometimes when they come out, there is often what looks like soap residue on the dishes. Does the dishwasher not rinse? Pots with spillover dont get clean. Tea rings in cups dont come out. Im thinking about replacing this dishwasher!

We were warming jalapeno poppers that were wrapped up in a paper towel. Towel caught on FIRE! Wtf is going on with our Bosch microwave?

We purchased a Bosch dishwasher 2 years ago because we wanted a quiet dishwasher. Bosch delivered on the quiet but not on the dishwasher part. We have a quiet machine that gets our dishes wet but does a very poor job of removing food residue. We basically have to prewash the dishes before putting them into the Bosch.

Budget Heating sold and delivered to me a top-notch heat pump system at well below retail. The equipment arrived in good order and in a timely fashion. It has been installed and is working perfectly. I would recommend them to anyone that wants a good product at a good price!

I knew Bosch was a top brand for dishwashers. The operation buttons are only visible when door is open. I like that it has various running times to use. First time I used the dishwasher, I thought it was not working but it was. It was just that quiet I will always buy Bosch. Maybe a few extra dollars but well worth it.

We bought a Bosch premium dishwasher in 1998, and it gets very light use. In 2004, the dishwasher wouldnt work properly. We were required to replace the computer control module, at a cost of $320.73 (not covered by warranty). This past summer, the dishwasher again malfunctioned. Again, it was the computer control module, which was replaced at a cost of $459.00. I spoke to a consumer representative at Bosch, who said that the time involved was beyond the expected life of computer parts. In other words, a premium Bosch product should be expected to have its main component die twice over a seventeen year period of very light use, with repair costs roughly equal to the units initial purchase price. Some premium product! Some company!

Just bought an entire kitchen of Bosch appliances. Microwave. Range. Refrigerator. Dishwasher. Biggest and most costly error Ive made this year. The refrigerator was delivered WITHOUT HANDLES. And no grill. Whoops, what? You wanted HANDLES?? The display, as mentioned by another, does NOT illuminate despite what the directions say. The interior is very cheap feeling... much worse than the two year old Frigidaire its replacing. Call to customer service yielded attitude, deflection and excuses. Pass the buck. All at my expense. Referred me back to the dealer (you know, because the dealer is the one with bad QC). They want me to take ANOTHER day off work to meet someone to deal with their product inadequacies. Wouldnt take it again if it was free.

Have owned many Bosch appliance in the past - all good. This one is the worst ever and I will not buy Bosch again. The design is poor, forget having any ice - its a joke, but 11 months later - it is now broken. The entire defrost system needs to be replaced. So at first big ice chunks formed on the back. Bosch hotline told us to run the defrost cycle. Hmm... how do you do that on an auto defrost fridge? So 4 weeks later the whole thing is broken. The refrigerator no longer cools properly and the entire defrost system needs to be replaced. Of course no parts available - so here we are in the summer in the heat of South Carolina. Thank goodness my Igloo cooler functions - and a whole lot better than the $3000 refrigerator from Bosch! Dont buy Bosch - they dont care!!

Let me start by saying I have lived in 2 apartments with a combined total of 6 Bosch appliances, 3 of which have failed. In my old apartment, we had the Axxis Washer and Dryer (top/bottom) units. The dryer never dried. After numerous service calls which my landlord paid for, it finally worked. The washer also leaked water extensively, causing the hardwood floor boards to come up.In my new apartment, we have the exact same washer and dryer which have worked fine. Problem? The cooktop and oven. Both failed the same exact month. The cooktop igniter would not stop clicking and the electric oven would not heat, even though it was receiving power and all else functioned. I had a technician from Bosch who came to diagnose. He knew less about ovens than he did English. Could not understand a word he said. He fussed around with the cooktop for an hour and proclaimed some part to be broken. Cost? $800. Are you for real? The cooktop NEW is $700. As for the oven, he claimed the element needed replacement. Cost? $1000. I kicked him out of my house and they still billed me $160 for the service call. Bosch, you are the absolute worst. I will never buy an appliance from you again.

Well it used to only smell rubber door seal, now its torn itself to shreds. Called Bosch and was told that I had overloaded. I dont do the laundry, my wife does. Well according to her she only does very small loads. Didnt take me long to figure out the problem was not the design or engineering of the appliance but the monkeys in China who actually manufacture Bosch junk. Poor materials and even worse craftsmanship. Buy anything from anyone, but never buy any appliance mfg in China...

We have three Bosch appliances so rule our bad luck and rule in crappy production and terrible quality. Panel on our microwave failed after a year. Our Bosch fridge (less than 2 years old) - water spout kept pouring continuously and then the ice crusher would come on intermittently. We could not leave home without putting buckets and towels on the floor. Our dishwasher, our last hope for calm, started leaking at the seal on the sides... DO NOT BUY BOSCH. Service line is non-existent. We recommend you research BOSCH failings before buying. We are never, ever buying BOSCH.

This is my third front loader, and without a doubt, the best. It is silent, efficient, and everything comes out clean. Only complaint would be the marks on the rubber seal. I cleaned it every time I used the machine and left the door open but still got marks.

I have been using Bosch Dishwashers since 1986. I purchased my first Bosch Dishwasher while living in Rauenberg Germany. Had no problem with the machine. On my return to Canada in 1993 I kept the machine, had to have a 220 line installed in house to use machine. In 2013 decided to buy another Bosch machine. I quickly found out there is a difference in quality of machines made in Germany than the ones in North America. I have had nothing but problems with my new Bosch Model SHE3ARF2UC/08 SilencePlus 50 dBA. Every month once or twice a month the machine would not drain. Saying blockage of drain. Dishes are washed off prior to been placed in machine. Problem still persisting. This is a regular problem with this machine. Time to look for another brand. Had enough of this problem. Costly.

I purchased this Bosch dishwasher and had it installed by a licensed contractor in Sept 2015. I immediately noticed that the dishes were not clean and neither is the silverware. If you use the most powerful setting, sometimes they get clean IF I prewash everything. I find it ironic that this dishwasher is so quiet because it isnt doing the job. I would never purchase another machine from Bosch. I will go back to Whirlpool which cleaned large loads with no problems. The configuration of the racks is horrible. Cannot fit very many things in this dishwasher. I hate this dishwasher and it wasnt cheap.

We bought our unit in February and had it installed in March, a month later. But the microwave component did not work from Day 1!!! We called the warranty support line and was given several repair shops to call. Some would not serve our area as we are out of the city. The third one on their list came out in April and verified that the unit was not working and needed two new parts. Upon returning to the shop, he confirmed that they would have to be ordered. Four weeks later, after hearing nothing, we called to find that the parts were not yet in. Less than a week later, now late in May, they arrived. They were installed and the unit worked on June 9th. We called to see about a warranty extension so that it would start in June rather than February. But they categorically refused. Bad unit, bad warranty service experience, bad experience with Bosch customer service.

We have a Bosch dishwasher (model SHX5AVF5UC/22) that is about 2 years old. It stopped working and I called the 800 customer support to get a repair tech. The lady I spoke to spent almost 30 minutes talking me through troubleshooting and performing a reset of the appliance. By the time we were done, it was working perfectly again. Most companies would have just had a repair tech come out and charge a bunch of money. Not Bosch. Next time we're in the market for another appliance, it is Bosch all the way. I was very surprised by the customer support and the helpful attitude from their representative.

Reading thru the posts is nightmarish as we are in remodeling the kitchen. One thing positive I can say if it can help is that weve had a Bosch dishwasher for over 8 years and its held its ground. Were a family of 5 and two are top athletes (i.e: eat a lot etc...) and one issue I cant remember exactly what it was about but must have been minor. Tray design would need fine tuning as they are a bit awkward to fill but, yup its been loaded tightly and then we dont expect miracles. Works silently so we start it up before going to bed - model SHU53E. Maybe newer generation of appliances is skittish and should be help on to till totally done...

Im 82. This is the best dishwasher I have ever owned. It loads easily, it is so quiet that we never know it’s running. Our dishes, pots and pans, and silverware are spotless. I really like the access to all the buttons. Which are on the front of the door.

I have owned my Bosch dishwasher for 4 years. The first one I received was replaced and I lived with it. Sometimes I just want to cry at the poor job it does and other times I just wash the dishes by hand. I am not a plumber but I have learned to remove the wands and clean out the openings so the water can pass through. Yesterday I had a dinner for 10 guests and when I took out the fancy glasses they all had to be washed since they were not suitable for company. I am heartbroken about this purchase. Any suggestions?

Best dishwasher I have ever had. Gets everything super clean. I am so glad I purchased it. Consumer Reports recommend the product! It gets dried cheese cleaned off plates after making nachos. Super efficient and dries dishes well. Super quiet too!

800 Series dishwasher is great when it comes to cleaning. Issue is with the bottom rack. The tapered wheels dont stay on the tracks. Particularly when fully loaded the bottom rack wont stay in the track and falls into the tub. We just had Abt Appliance out since the dishwasher is only a month old. Tech said that this is a common complaint and Bosch has not done anything to address it. Very frustrating since it forces you to have to only partially load the lower rack. Will contact Bosch directly and see what they say. If there is no fix we will be replacing with a KitchenAid!

I was traveling from MA and was in NYC helping my family member drive to have some tooth surgery done. During my down time went online and as I recently bought the Bosch washer, I wanted to see if there was a dryer out there. Fortunately there was, it was actually an open box at this location, I had a very good experience with the service at this location and also 5* on the product itself too. I went in and was greeting Denise, she was very helpful during the whole process and even allowed my to view the dryer in person in the bay before committing to the purchase. I really liked how quick she got me checked out and was super friendly. I have to give this store 5* for quick and friendly staff. Now back to the dryer. Wow, so nice, best dryer I’ve ever owned in my life. Extremely quite and piggyback ready the washer I just bought too. If you live in a small studio or apt, these are the absolute best washer/dryers you can get for cleaning g and silent operation. One and only drawback, 220v and the hefty type, definitely check your connections first, otherwise! Love it!!!

Model 9000356727 rev c purchased last year as a replacement. Does not wash dishes clean and dishes are sopping with completed cycle. Machine is so close to the floor one has to kneel to fill the washer. Would never purchase this machine again.

We bought a Bosch dishwasher she68t55uc mid 2014. It has been great but all of a sudden last month December 2016, the dishwasher started making a squealing sound. We called and a repair man came. He chipped my counter which I had to fix, he had to break the door hinge because it was fine before he came, but after coming twice to repair it, the squeal is still here. Said it was the drain pump, so they replaced it, but it still squeals. They admit they are not familiar with working on Bosch but Lowes picked them to work on it. Not sure why. So Lowes will replace as under extended warranty, but I hope to pick a kitchen aid instead. I had a Kenmore elite for 18 yrs and it was still working when I replaced it with the Bosch, but it had become too noisy over the years. But it was a great one!! Wish I had bought another Kenmore.

We looked long and hard for a new range and decided on this based upon the reviews we saw and reputation on Bosch. We use it a lot, especially for stews, pasta and other sauces etc. Unfortunately, this range cannot simmer... I wrote to Bosch and it was suggested that we buy one of their woks. Not interested in cooking pasta sauce in a wok. We bought an outdoor cast iron replacement grill and have been using that on top of the range, but we invested a lot of money for a great range and have to pile up outdoor grills so our dinner doesnt burn? Also – beware of the broil, for garlic cheese bread and most fish weve always kept the door cracked open a bit. Cant do that anymore. Open the door the broiler shuts off. This stinks. We are so disappointed.

I bought my new Bosch HBL5450UC 30 electric oven in November of 2013. Last night as I was cooking dinner, I had fully heated the oven to 400 degrees and had food baking for about 10 minutes when the interior glass door cracked and fell all over my floor (and my dog). Luckily its tempered glass, but it was a pain to clean up and scared the hell out of my dog (and me). Just called Bosch customer support and they are sending a technician out to fix it. This was not a cheap oven and I bought it because the brand is supposed to be highly reliable. I can say their customer service so far has been good, so thats something. Apparently they will either replace the glass or the door, not sure which yet. As far as I can tell, this has only been an issue for other people with running the self-clean mode (I was simply cooking in it).

Good overall dishwasher. Runs quiet to the point they need a red light indicator that it is running. Only issue we have had is if a dish or bowl overhangs the upper rack and the soap door doesn’t fully open. Easy to maintain filters etc.

Something terribly dysfunctional about Bosch and how they treat customers. After receiving several marketing letters pushing that I purchase a service plan because my warranty had expired, I agreed and sent a check. When my dishwasher broke I contacted Bosch and filed a maintenance request. After 10 days of silence from Bosch, I called and was told that my request would not be honored because I was still under warranty. I then contacted the service department and was told to send a copy of my purchase receipt, which I did. After another 10 days of silence, I again contacted Bosch and was told that the person handling my case had been in “training” and I should send a picture of my defective part... which I did. Again total silence from Bosch!Does anyone work at Bosch? The only efficient thing they do is cash my check. Why would they send marketing material imploring that I purchase a service plan when I’m still under warranty? The material specifically warns that my warranty had expired. Then when I ask for servicing they ignore my request then decline to honor their contract. I’ll never buy Bosch again.

All products received in excellent condition new as promised. Sales agent knowledgeable and friendly. Thank You!

We bought a set of Bosch washer and dryer that was rated top of the line. We have had nothing but problems for 2 years. Of course we paid top dollar expecting top performance. We have had servicemen out too many times to count. Each time the problem was fixed it really never was. We called repairmen approved by Bosch, called the Bosch hotline, etc. The washer does not clean the clothes properly. They still stink no matter what kind of detergent or fabric softener we use (we have tried them all). In addition, the dryer does not dry. It takes 3 hours to dry one load. We have to start the dryer and then let it cool down and repeat. With a family of four, this does not work. We will be junking these and getting good old Maytag.

The first dishwasher had burnt up the wires inside washer as well as outside connections. It took a lot of calls for them to agree to replace the first unit. I had read on line that it had happened to others. After second dishwasher was installed on 1/9/09, my wife and I saw that our model number was a recall to possible electrical fires. For about two years, we received letters in the mail of this recall. Fast forward to late August up to early September, the second dishwasher is not working right. Bosch agreed to pay for a tech to diagnose and concluded that the heater assy shut as well as the main PCB, whatever that is. Repair is estimated at $450 to $500 on an almost four year old dishwasher. Bosch said that I am out of luck because warranty is over and that the second dishwasher was a goodwill case, even though the first dishwasher was a recall as a fire hazard. Oh and by the way, it is just my wife and I, so we dont use our dishwasher like a big family does.

If I could rate this business a 0, I would rate it a 0. I bought my Bosch dishwasher model number SHX4ATF5UC on 5/27/2015. On June 11/2015 I called for service and the service just finished from 6/17/2015 to 7/02/2015 - it almost took two weeks! Well thats not the point. The point is that even after the appointments, the dishwasher still wasnt working! I tried to call in today to swap my dishwasher for a new one, however they told me I couldnt swap it out because I needed to have had service with them three times on the particular item before I could swap it out with them. However, they did set me up with another service.

I had three repairmen come out, and they all verified the problem. Each gave me different instructions: dishes should be put in when they are dirty, dishes should be put in when they are clean, use vinegar in the rinse cycle. One repairman spent 20 minutes vacuuming the suds out. I am a disabled senior citizen and a dishwasher is important to me. I cant hand rinse everything every time the the cycle is done! I had to send a picture of the problem. I guess Bosch doesnt trust its repairmen.

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

My washer and dryer are 4 years old, and the dishwasher is 2 years old. The housing on all of the appliances is cracked, and those cracks are growing! As a retired couple, it certainly cannot be due to heavy wear and tear on our part. Of course, the warranties are now gone and so is our hard earned money. Bah! To Bosch! A quality product? According to price they should be; the reality differs. I am so angry that I want to take them to court...I want the company to act as if they truly did believe in their product and stand behind it and treat their consumers accordingly.

I purchased a Bosch gas stove and dishwasher 18 months ago as part of a home remodeling project. Within weeks of installation the symbols on the stove knobs indicating what burner they corresponded to had virtually worn away. I had the plate replaced and within a few months they had worn away again. I have used no cleaning product on the stove other than stainless steel cleaner - now I just live with the fact that people have to figure out what burner theyre turning on by trial and error. Within months the electrical components of the oven also began to malfunction. The oven would preheat but if it were left on for a while (while cooking Thanksgiving dinner, for instance - yes, that happened) the oven would spontaneously go dead - the digital display as well as the heating element. Switching off the circuit breaker and turning it back on again did nothing. I had the circuit board replaced (it was still under warranty) and a few weeks later the same thing happened (again, during a party when I was doing a lot of cooking). Long story short, it took 6 months and several service calls to resolve the problem. Now the oven works but the clock loses hours almost daily - I have to constantly re-set it. (Again, I just live with this - apparently having a stove clock that works is too much to ask.) The dishwasher has been just as bad. A wine glass apparently broke during a washing cycle and a 1 shard of glass got through the filter and into the pump. (Like this has never happened before in anyones kitchen? The filter system underneath the dish rack should be designed to prevent hard objects like a piece of glass from getting into the pump.) The dishwasher is 18 months old. I just spent $250 dollars for a new pump. I will never, ever buy a Bosch appliance again. I had a Frigidaire dishwasher in my old house and never had a service call in 10 years. For supposedly higher-end appliances, Boschs engineering and attention to detail is absolutely pathetic. I would give them a 0 for reliability. The local appliance outlet I bought these from has been extremely prompt about coming to my home for service calls, and very apologetic about my complaints. I dont blame them - I place the blame entirely on the poor quality of the appliances themselves.

Bought the dishwasher (SHX7PT55UC) 2 years ago from Airport Appliance. From the start, the dishwashers lower rack came off the track and the dishwasher did not clean the dishes. I had Bosch come out two times. The first time, I was informed that the installation was done backwards. They said they fixed it but its never cleaned well unless its on the most aggressive cycle. The rack still comes off the track constantly. One of the worst problems is that this dishwasher takes all color off my dishes and makes all cups totally dull. I hate it. Never again will I have anything Bosch. Bosch = BAD! Ive had Bosch repair people out twice. Plus, they dont stand by their product. Terrible customer service.

The compressor on our Bosch refrigerator seized after just 7 years. The cost to repair was more than we paid for our new refrigerator - NOT a Bosch, a Frigidaire Gallery. Stay away from dual evaporators - sounds nice, but its too complex for the government-mandated efficiencies. (The Bosch dishwasher is great.)

I opened this account specifically to complain about my Bosch dishwasher. Within a year, rust spots started to appear on the inside door and the Bosch repairman inspected them and said it was normal and they would not fix nor replace it. The dishwasher still worked so we let it go. Then 2 years later the coating on the bottom rack started to melt off revealing the metal underneath that started to rust. Since it had been 2 years, Bosch did not cover it and from there on the bottom rack started to have other areas of disintegration.A replacement for just the bottom rack is $250. Now today the machine stopped working. The water inlet may be clogged as no water comes in. We didnt realize it until we started smelling something burning. The smell came from the grinder that burned its gears since there was no water. As much as I would like to be swayed by the great reviews Bosch gets from professional reviewers, the endurance does not pan out and thats something professional reviewers dont think about.

Cleans well and is very quiet, doesnt dry the dishes as well as our old dishwasher no matter the detergent or brand of rinse aid used. The dishwasher was on sale but original price was $600 and I think for the performance it should have been in the $400 group of dishwashers.

These Bosch Appliances are a piece of garbage. I purchased a washer and dryer for a heck of a lot of money because I believed too much and now they are garbage! They dont drain well, our clothes smell, and they ball your wash. My washer is ready to walk away by itself when it spins. If I could, I would burn them. Who ever heard of taking an hour to do a load of wash and you cant adjust the settings? I have heard from a lot of people that have seen my washer and dryer how nice it looks until I tell them what they are like. I let anyone who asks if I like them and I say no. I dont recommend these appliances to anyone even if they are looking at them in the stores. Now, when I look at all the comments of all your appliances, your company is no good. I will never recommend your company to anyone.

I hate wet dishes. You can not tell if they are clean because the wet drops could mean oil hasnt come off dishes. I dont want to dry dishes when I get home From work! Cant tell if glasses are drop free. No drying element was the first thing you should have never done. I hate it and its junk and waste of my time and money!!!

Bosch dishwasher is awful and I paid 1200 dollars repairman said nothing wrong. The unit is soaking wet when you finish dishes, I waited the amount of time recommended before opening the door. The repairman said it’s supposed to be wet. I want something done. The store says it’s more than 15 days so I can’t return it.

I bought a washer/dryer from Teds appliance, both are Bosch. I have had nothing but trouble with them. I believe I narrowed it down to the washer. It decolorizes, tears, and leaves oil marks on the laundry. It moves across the floor and smells like a sewer. Brand new items look 10 years old. Bosch wont do anything since the diagnostic found nothing. They will not compensate in any way, and I am being forced to buy a new washer.

Bought the above dishwasher (Model SHV878WD3N/10) and had it installed 10/15/18. It did not work from the 1st day. A repair technician checked it on 11/2/18 and told us the dishwasher had a factory defect and was not repairable. He contacted Bosch and told me they were going to exchange the dishwasher and I should check back with them in 3-4 days. I called on 11/6 in the morning and was told the exchange had been approved and I would have to wait 5-7 business days for that to be arranged. In the afternoon on 11/6 a customer service rep called me and advised me the exchange was approved and I would have to wait 7-10 business days.On 11/14/18 I called because I had not heard from them and was told that the approval had not been sent to the exchange department and was assured it was sent through that day. Now they tell me I will have to wait another 7-14 days to find out what model the exchange is approved for and when that may take place. Customer service reps are rude and do not provide their name. This was a $884 custom front unit and they are not even telling me I can get the same unit. The customer service at Bosch is terrible!!

I am a plumber in Sydney. I always recommended Bosch or Smeg dishwashers to customers when doing kitchen renovations I used to have a Smeg dishwasher which was very user friendly then I changed to Bosch which is my biggest downfall in appliance selection & recommendations, since having it I have found: #1. It not washes soap off properly & we were told not to use the finish tablets. #2. Racking system bottom rack loses wheels all the time & top & bottom racks folds & doesnt hold dishes properly. #3. Faults with drainage system always happening & I always need to reset system holding start button down 10 sec #4. Now it has a fault E15 flashing & drain continues to drain - I even payed for extended warranty which doesnt cover much not happy. I thought Bosch had a much much much better quality dishwasher than this.

I purchased a Bosch dishwasher Silence Plus 50 dBA at Lowe’s June 2015. It worked for 1 month and stopped working. I had a repairman from Lowe’s come and fix it. It worked for another few months and stopped working again. Had another repairman from Lowe’s come and he left without fixing it because he didnt know what was wrong. Another repairman (#3 so far) came out and says he knows whats wrong with this model, there is a defect with the door latch. He fixes it. Works fine until a few days ago stops working again. Of course its now out of warranty so I will have to pay to fix a dishwasher that is a little over 2 years old. I wish I kept my old noisy dishwasher instead of this piece of crap. Has been nothing but trouble and I will Never buy another Bosch product again. Dont believe the hype. It is also hard to load the dishwasher as the racks are too narrow and it didnt dry the dishes well either.

I started my claim 5 months ago & still no resolution! Bosch sent 2 different repair companies out to replace parts to our microwave (brand new unit which didnt work correctly from early on). After the repairmen changed the parts, micro still didnt work. I made numerous phone calls (thats putting it mildly!) to Bosch Customer Service advising them that since the new parts did not resolve the problem, what was their next step for me. After being put on hold many times – four times up to 20 min., I couldnt even get thru to management! They are a terrible company to deal with and I want future customers to know how they deal with you by shuffling you around instead of replacing a defective appliance.

I have had so many clothes ruined by this Bosch 500 Series washer and dryer. I had purchased this set from Lowe’s as a second set for the upper level of my home so I would not have to walk down to the basement. I have an 8-year-old LG Tromm set down there. This set seemed to have lots of positive reviews, and I got a great deal on the display model, so I thought I got a good deal. White clothes come out grey and dingy even with bleach. All my family’s jeans have permanent crumple creases down the legs from where the dye faded. Bed sheets turn into long twisted ropes, which would work out well if I was trying to make an escape from my prison window. And everything smells moldy. The dryer does not have a heat setting and shuts off before the clothes are dry, leaving the moldy clothes even more time to get even moldier. The steam setting does not steam but rather drips moldy water onto clothes, leaving them with wet spots. Settings are weird: like you have a choice of damp dry, regular dry, extra dry, and my favorite, xxxtraxtra dry? And not one of the settings gets the clothes dry because you have to line dry the clothes to finish the drying once they are done. And the washer is the same; weird settings like comforters, jeans, and babycare, but not white, brights, or colors? Then if you really want to get aggravated, you can select an eco-smart function that uses less water, making the dinginess of the dirty water even more concentrated, and it takes 3 hours for it to cycle. One nice thing is that it is quiet while it runs, but when it’s all done with the load, it will beep loudly all night every 2 minutes, and you can’t shut it off until you get up and open the door, then the light stays on all night. So why this machine won energy saver awards is puzzling. Anyways, after buying every kind of laundry detergent made to man, testing out all the silly stupid settings, replacing filters, hoses, and gaskets, and stacking and unstacking the machines, I have given up and am listing this machine on craigslist for free for whoever wants to ruin their clothes. Oh, my old LG cleans circles around this hunkajunk, plus it is used at least 5 times a day to clean towels from a hair salon. I had to replace a pump that went out on it; LG just charged me shipping and sent me the part free even though it’s out of warranty for 6 yrs. So, my advice to someone who wants to buy this machine? Don’t waste your money when you can come get mine for free!

We purchased a Bosch Dishwasher on 4-27-2014 from Sears; at which time Bosch had a rebate (Offer # 781-34) of $150.00 Install Reward. We sent the rebate in on the following day. It said that we would received rebate within 8 to 10 weeks. We waited until about 7 weeks and then called the 800# on the form to check on the status of the rebate and were told that they didnt have any record of it yet and should call back in 2 weeks. Called back 2 weeks later and talked to a man that said for some odd reason it must have been lost. We asked him if that meant that we lost out on our $150.00 rebate and he said, No, just resend it, but that we would just have to wait another 8 to 10 weeks. Now we received a postcard stating that the request was not postmarked within the time frame stated on the rebate form. We called the rebate center and explained the situation and they said that the 2 times that we called there were never reported so they were sorry but we lost our rebate. This we feel is totally not our fault. We sent the rebate on time. They should have created an account on us the first time we called. The rebate offer is what made us buy the Bosch in the first place. It was to pay for the installation fee. We talked to a supervisor at the rebate center and she told us that the man that told us to resend the papers to them should have given us a different address to send them to. I asked her for that different address and that I would resend them for the 3rd time and she said that it was too late now because the rebate was over. This is really ridiculous. We have searched on line and found that we are not the only ones this has happened to. What is actually happening with these rebates that people like us are suppose to be getting but arent? We are very disgusted in this whole situation and in the way the rebate center for Bosch is run. They need to train the people hired there to do their jobs. We are not upset with the actual people that are answering the phone but the ones that are higher up doing the hiring and training. Went higher up and talked to a person from Bosch and they said that the rebates are all handled by the rebate center and that this was out of their hands.

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

My Bosch front load machine is now 18 years old. My husband replaced the brushes 12 months ago himself with the help of a YouTube video (otherwise we would have had to get rid of it). Im impressed with its longevity. The only ongoing problem I have is that tiny bits of muck somehow enter the bowl and stick to the clothes; this particularly happens when the load is small. I then have to rewash the clothes.

Bosch Chinese made parts everywhere. They all do the same except for a few little features. Nothing new here. Hard to find a dishwasher that stays quiet for more than 1 year. After that the noises come flying through.

The Bosch HMV5053U01 is beautifully designed. It was selected to match my induction range. Relatively easy to use, not too many buttons, though how the defrost works is not that intuitive. Not sure of the price/value as I had bought it over a year ago, just remember it was not inexpensive.

We bought a washer dryer for £599 just a little over 2 years ago. It broke down in the 1st year, and it has been repaired by a Bosch engineer, as it was still under the manufacturer warranty. 1 month after the 2 years warranty has expired, it broke down again. Each time the problem was a broken drum. I called Bosch customer service complaining about the fact that an appliance I paid that amount of money for, has only lasted for 2 years. I was told that since the washing machine is out of the warranty, theres nothing they can do. I would have to pick up the fee for repairs. Id rather buy a new washing machine, instead of paying for the repair of one which obviously is very low quality. That is not something I was expecting from a brand like Bosch, but certainly they dont care about their reputation. I WILL NEVER BUY FROM BOSCH BRAND AGAIN as their products are really bad and their customer service is even worse. I do not recommend Bosch. Stay well away from the Bosch brand, as their products are not worth the money you have to pay for it.

I remodeled my kitchen in July of 2011. I got a gas stovetop and the vent is the Bosch 10282541 downdraft system. This is approx. $1,200 and has never worked for more than a month at a time. Currently, its not working, and Bosch will not repair it. I contacted Bosch in October of 2011 and they gave me a name of a company to work with. They came out, assessed the problem and after 6 weeks of no contact, no update, no fix, I had to contact Bosch and get another name of a company to fix the problem. Again, after weeks of delay, they came out and fixed it.And after 2 months, the vent broke again. They were in the process of fixing this, and again, it was delayed due to a back problem with the repairman. They did a partial fix, but then needed more repairs - and Bosch said the time was out for the year of in-warranty repair. During the first year this was installed, it was not working more than it was working. On Thanksgiving and every major holiday, I was without a fan. I contacted Bosch several times, and they promised to have a supervisor call me back, but that never happened. I have resolved to not buy Bosch appliances ever again as my fix.

We bought the TOP of the line SHEM78WH5N dishwasher thinking that it is Bosch what could go wrong? Since day 1, this dishwasher has had the SAME issue, it drains at the beginning on the cycle and then mid cycle ALWAYS gives the same issue “error: cannot drain”. Customer service kept just pushing us until warranty is over and now say, Sorry we cannot help. Extremely terrible experience for a $2000 dishwasher.

The plastic end of our dishwasher handle cracked, but I caught it before the handle became loose and broke off completely. It was still under extended warranty and Im happy to say Bosch sent out a repair person with the $5 part (2 replacement ends) and fixed it without cost to me. The repair guy told me it is a known problem and gave me the extra end to use if it happened again. I love everything else about the dishwasher and have had no problems with it after 8 years... yet.

We bought this Bosch Dishwasher less than a year ago to replace a previous Bosch Dishwasher which lasted 11 years! Our experience with the last dishwasher was excellent, dishes, cutlery, cleaned impeccably. Not so with the latest one bought from Lowes, a Bosch 300 Series 46-Decibel Built-In Dishwasher (Stainless Steel) (Common: 24-in; Actual: 23.625-in). Cleaning of all dishes and cutlery is inconsistent, with some not properly cleaned, lingering odor at times but livable. Weve had the unit serviced twice, first time the technician replaced the water pump, the second time he basically said there was nothing wrong with the machine. We called Bosch and initially they were empathetic and indicated they would escalate our situation and possibly replace the unit. But after they received the technician service orders, they advised us that Bosch would not replace the unit. So basically we are stuck with a lemon dishwasher that doesnt perform well with no recourse. Needless to say we are very disappointed with this type of service and indifference. We were Bosch Dishwasher fans, not anymore!

This new oven was installed October 14th and has never worked. Bosch factory repair came out and said there were four things wrong with it and that it should be replaced. After a month of calling, emailing and waiting hours upon hours on hold, Bosch said they would not replace it but attempt to fix it. The repairman came again, again stated that it could not be repaired and that the needed panel was backordered. It is now December and the needed part is not going to be available until after the first of the year. Bosch refuses to replace the oven and does not stand behind their product. I would never buy Bosch again. You cannot get a manager on the phone and the call center reps are belligerent.

I purchased this dishwasher on 8-1-18. Four months later I heard a motor running my kitchen. After investigation I determined that it was the dishwasher drain pump. I opened up the door and the key pad was dead. The only way to shut it off was to unplug it. I called Bosch and they gave me a number to call saying it would be two and a half weeks before a serviceman could be out. Two and a half weeks and no show. Called again and told another two and half weeks. Over a month later and a technician shows up. He said water had leaked into the bottom somehow but couldnt determine where it is coming from! He said he needed to order a part and it is backordered, (Two Weeks) and Bosch wont see the part and it wont be released at least for another week after that! Furthermore he doesnt know if it will fix it!! I purchased this brand because they were supposed to have a good service record? I consider this a LEMON and after calling and explaining my circumstances I asked them to replace it not knowing if it will ever be right and was refused. If you buy a Bosch have them throw in a dish rack and drain pan with it!

Washer dryer hardly been used. Not working. Paid almost £600.00. Told today by customer services about an almost £600 washer dryer that has only be used a few times, We cannot guarantee that our products are not faulty and that they will always reliable. Thanks for letting me know for future reference.