We purchased a Bosch 800 Series HMB8050 Built-in Microwave on 6/2010. On 5/4/2011, their service contractor changed a blown fuse and again on 10/30/2013. We did not have to pay for these service calls or parts. It stopped working again 2 weeks later. On 12/09/2013, they come out and replaced the PC board, switch, and fan. That cost me $99.00 for the service call. Five days later, the glass plate would not stop turning and light would not turn off. Right now we have it unplugged. When we called their customer service department, they said that this is considered a new work order and that I would have to pay for all service charges and parts which could cost us up to $500.00. We paid $1,100 for the appliance and $250 to have our cabinet adjusted to fit the unit in the wall. In 2010, we also bought a Bosch wall oven and dishwasher and have had no problems with these appliances. This has been very frustrating, highly inconvenient, and very expensive. At this point, we are still trying to figure out what to do next. We either will have to pay to get it fixed or buy a new Bosch!

We got a Bosch Refrigerator vía our Builder, is the brand they carry. Is a Bosch French Door Bottom Mount! Every one we use the water dispenser the water drips constantly. We are trying to figure out what to put there. Every time that we use the ice dispenser the ice flies all over our wood floor. We have to pick up the ice constantly from the floor. The Bosch technician came to our home yesterday and said nothing could be done. That it was normal, I told him is NOT. We own an LGE and Whirlpool for over 10 years and never had that problem. That said he said, Buy bigger glasses. Really?

On December 2, 2019 dishwasher quit working. Called Bosch and was referred to factory certified repair company. Repairman came and looked at dishwasher on January 2, 2020. He took a look at the washer and said it had burned out the junction box just like all the recall units he had replaced. He went back to shop and the people contacted bosch about the washer. They wanted documentation like proof of purchase. We provided and heard nothing from bosch.I contacted bosch the next week and they said they had no paperwork and contacted the shop. While I was on hold, the shop sent paperwork again right away and then I was told I had to provide pictures. Contacted bosch again the next week and they said they had no paperwork even after providing case number. After 45 minutes on phone they said they might replace parts but tough luck, we paid $1000 for a washer that doesnt work and was purchased in May of 2017. Terrible Customer Service if you can call it that. I have another way of putting it but it is not suitable to be printed would not buy bosch again and will actively discourage anybody from buying.

I love everything about this dishwasher, especially how unbelievably quiet this is when its on. I would buy this dishwasher again. It cleans wonderfully & is very easy to use.

The repair people just left - this is the 2nd pump to go out on my Bosch dishwasher. The washer is only 2 years old - now I get to wait another week for the pump to come in. Will NEVER buy anything Bosch again.

Since purchasing and installing Bosch freezer and refrigerator columns in December/January 2011, the freezer had ongoing problems; primarily with ice maker and water dispenser, but also with the freezer defrosting periodically. Every 30-60 days I had authorized repair technicians here, sometimes with supervisors, and each time they assure me that they found the root of the problems and fixed it. A month later, either the same thing breaks down or a new problem starts.I was told by a phone service representative that if it couldnt be fixed after three tries, Id get a new unit although its no longer made--no surprise! Nonetheless, on the 4th or 5th call, I was told nothing could be resolved until diagnosis was made. This took place on September 16th when the technician told me that hed have to order all new parts, and rebuild the whole unit, including a back plate that was cracked by the previous repairman, causing water to leak and ice to form all over the freezer.In spite of three calls to the service center and one message left directly for the technician, no one has gotten back to me. I have a $2,000 plus useless appliance, and I had a freezer full of spoiled food more than once. I know Thermador (owned by Bosch or vice-versa) still makes a unit, which looks the same. They have suggested this as a replacement, but Bosch will give me no satisfaction. Not the service and quality I expected from a company of Boschs stature.

Purchased a Bosch SHE68TL5UC two years ago. Never been happier with a dishwasher. Replaced a Maytag that just didnt hold up. Installation was easy. The entire unit is enclosed in a foam/plastic covering that prevents any leaks from any fittings or connections from damaging your floors. EXTREMELY quiet operation. Has a third rack at the top. Great for utensils and coffee mug lids. It has enough cycle options to cover small gatherings and large parties.

Purchased the Bosch Dishwasher SilencePlus 44 dBA model during a full kitchen remodel. After using the dishwasher for 30-days, it was returned in exchange for a Kitchen Aid model. Chief complaint (for us) is the dishwasher remains wet inside after washing dishes and never dries out. Dishes remain damp and not fully dry. Tired of leaving the door open overnight to let the dishwasher dry. During the time we had it, because of the inside not drying, a musty odor is becoming noticeable. With this wet condition and closed, we are concern about it developing mold. Absolutely would not recommend this model or manufacturer. In speaking to the appliance representative where the dishwasher was purchased, the rep indicated that this remaining wet issue about Bosch dishwashers is very common and others have voiced the same complaint.

We purchased a Bosch dishwasher because I liked the 3rd rack feature, the super quiet rating, and seemingly good reputation. This dishwasher does Not clean the cups or glasses. The glasses taste like soap and the cups are still dirty inside. The repair came out twice, changed the soap dispenser, told me not to use rinse aide, to always use the heavy setting and extra dry. The glasses are better, but the cups are not and I have to wash all the cups before they go into the machine. It can be hard to arrange the dishes in the lower rack. I have bent some of the tines to make a 9x13 baking dish fit.We bought this dishwasher and a GE range the same day, it took 2 months for delivery. Apparently, Bosch starts the warranty before the consumer actually has the product. The GE Range is still under warranty, while the Bosch dishwasher is not. GE starts the warranty upon delivery, not purchase, which seems much more fair to the consumer. Bosch warranty and service were both not much help. How a warranty can start before the product is in your home being used is ridiculous and unfair. But it doesn’t change the fact that it isn’t even a good dishwasher. We do Not recommend Bosch. Go GE.

Was told by salesperson at Lowes in Longview that the Bosch Dishwasher #SHe53tf2ud02 FD9503003422 was the best to buy. Was purchased for $796.41 in May 4th. 2015 at Lowes in Longview. From the start we could not dry dishes in the machine. Asked for service man to look at it to see why it would not dry dishes. We were told by service rep. that it was not designed to dry dishes. Went back to sales department at Lowes and were told that it was too bad but we purchased a dishwasher that didnt dry dishes. No recourse what so ever. So, since owning it our dishes are now etched and the washer stinks up the kitchen and make it smell like a moldy swamp. We are removing the crappy dishwasher and replacing it with a 219.00 Frigidaire like the one we took out. Dont buy Bosch from Lowes or anywhere else.

We filled our home with Bosch appliances as part of upgrade to a new home we purchase 13 years ago. First the washer smells really bad if we leave the door closed, then the dryer on/off switch is a hit or miss as it doesnt trigger it. Weve had to replace one microwave 3 years ago then the new microwave that we paid over $500, its plate broke. Can you believe the Heat plate broke in three pieces while heating up a glass of water?! We contacted Bosch who said since the microwave passed the warranty period of one year they would give a 50% discount on a new plate which still ended up costing $85.43. I would not recommend Bosch.

Very quiet dishwasher - I think quietest on the market. It also has a fail-safe to prevent leaking. Was easy to install - I was able to do it myself. The top row cutlery rack is also a great feature to have.

2015 Bosch 800 Series Refrigerator B22CT80SNS. We purchased the Bosch 800 Series 36 counter depth refrigerator in August of 2015. The ice maker failed after 18 months and we paid to replace it. On or about April 21, 2019 the gas lines went (while we were away on vacation). They are located in the walls of the unit and warranted for an impressive two years. We have had a repairman out who told us that they, in fact, cannot be repaired. Therefore, our less than four year old $3145.98 refrigerator needs to be thrown out! We contact Bosch service who is willing to replace the unit for $900 plus tax after an extensive debate. They have generously agreed to have the new unit delivered and left in our driveway. There will be no install or haul away. We must do this ourselves. Therefore we are expected to carry the old unit down 15 stairs, the new unit up 15 stairs, or pay someone to do this.There will be no compensation for the $400 of meat and groceries that we lost while away on vacation. We are being prorated on a 10 year life expectancy for an expensive, high end, appliance at the retail rate. My research shows that 14 years is average lifespan of a refrigerator. I fondly remember my 30 year old Hotpoint refrigerator growing up. I dont think anyone would have treated a consumer this way years ago. I hope that after this is submitted, we are offered a fair replacement deal. I would love to be able to write that we had a positive outcome after all. It doesnt look promising.

Bosch are terrible products and there customer service is even worse. We bought a new house and it came with Bosch appliances. After living in the house for 2.5 years the refrigerator’s water filter broke and then the fridge stopped cooling. This happened at the best possible time. I just had my second child who is now one month old child, my mother and father in-law are visiting as well as my brother and sister in-law with their two kids. Bosch only allows for factory service people to inspect the machine. On the list of 4 in my area, Palo Alto 3 dont deal with refrigeration units. I was able to get someone to come out in two days to look at this. Keep in mind when you have a 1 month old child, milk and formula must be kept cold and they need to be fed every 3 hrs. The factory tech said the problem was a leak in the coolant. He cant guarantee the fix because they cant fix all leaks, but since the fridge is out of warranty the repair will cost $900. Keep in mind I went to Home Depot and bought a fridge out of necessity for my garage, GE, $400.I asked Bosch if they could work with me on the repair or discount a new fridge. If they would Id buy Bosch and be a loyal customer. They said youre out of warranty so we wont do anything for you. Huge inconvenience factor and they just dont care about the customer.

Similar experience to what has been described. After 15 months the dishwasher would not drain - E 24 error message. Followed the advice online and cleared filter, checked impeller, etc. No success. Now there is an E15 error message and the drain pump will not turn off. Very dissatisfied with this purchase. Had an ASKO that worked for 16 years without any issues at all.

I learned Bosch does not stand behind their products. We purchased a house this summer that has a Bosch dishwasher less than one year old. When the appliance failed, Bosch customer service (Shawn ** specifically) informed me that Bosch will not honor the manufacturers one year warranty because I was not the original purchaser. I am not talking about an extended warranty that could have been purchased separately, I am talking about the standard one year manufacturers warranty. A car comes with a standard power train warranty that is transferable, for example. I thought Bosch was a premium brand before this experience, but I can assure you they are not at all interested in providing support.

Since I purchased my W&D nearly 3 years ago Ive had repair people called out at my expense twice. Then a couple of weeks ago my washer started leaking at the front-loading door-seal. I called Bosch to see if they would pick up the tab for this third unfortunate event. They would not. The major cost is, of course, the house call. The Bosch Customer Service (joke) rep told me that, at most, they would provide another door seal after I paid a repair person to come and look at the washer and state that it leaked, -- THEN, I must call the repair person back again (my fee, again) to install the seal that BOSCH so generously provided to me (after proof). Only then would I have a washer that twisted my clothes into a knot and annoyed me with constant beeps that I cannot turn off.What is wrong with these companies? Where is customer service? I bought their high end products and put my faith in them to help the environment by using less water and electricity, to the tune of 3X what a regular ol W&D cost. German engineering notwithstanding, I will never buy another Bosch product. I will wash clothes on a rock first!! And ya know what the really sad part is? The nice little Appliance Plus repairman in Surfside said on one of this visits that this was still the best washer and dryer made :(

Purchased new Bosch dishwasher from Lowes. Took 2 weeks to be delivered from the Lowes warehouse. When installed by the Lowes plumbers, the panel showed electrical errors. The installers called Bosch Service, service person could only say it must be installed incorrectly. Lowes replaced. Did not know you had to clean the dishes before loading the dishwasher. After the first load, water stands in the bottom of the dishwasher and stinks. Cleaned as recommended by the owners manual. I did not know you would have to wipe the insides down also. Water still stands and stinks. We thought Bosch was an excellent product until now.

Bosch came out three time and failed to repair my refridge. Blame the problem on previous unauthorized service company. Refridge is under five years old. Read some of your reviews and you should not be in business based on your customer service. I will attempt to put your service decision on Facebook, Linkedin and Twitter to show the world you do not stand by your product. Your decision about my issue is a cop out and shows you do not stand by your products. If you have a change in heart please let me know!

When we went shopping for a dishwasher, we want that first of all got the dishes clean without rinsing and it had to be quiet. We bought a Bosch and my friends & family can’t believe how well it works. It’s fantastic. It gets everything so clean and we forget it’s running because it is so quiet. We recommend it to everyone who comes over.

We called Bosch when our 2 1/2 year old dishwasher broke. Their service dept. had a 2 week wait so they recommended authorized service providers with Mr. Appliance at the top of the list. We called Mr. Appliance and told them of the error code displayed and requested service for a broken drain pump. They came, charged us $170 and didnt bring the part. Then they sent a $600 quote to fix the unit. I called Bosch because at this point I could buy a new dishwasher. After some back and forth they offered to pay for the part and Id pay for the labor. Mr. Appliance hadnt broken out the quote, Bosch said the part was $36. Bosch offered to call Mr. Appliance which they did but to no avail. Still a $600 job.Bosch charges a set fee ($129) then another $30 per 15 minutes. They had no information about how long it should take to install the part. They offered me 2 additional authorized repair companies. One was out of business and the other had horrendous reviews. I called an unauthorized company in my neighborhood with excellent reviews and they will do the job for $198 plus the part. Bosch refused to sell me the part or sell it to the unauthorized repair company.First of all, the unit should not break after 2 years of use by empty nesters who barely use the dishwasher. They should make a better quality product and stand by their brand with more than a free part. Secondly, Bosch needs to review their requirements for authorizing repair companies. They should consider pricing and reviews to hold these companies accountable in exchange for giving them so much business. It should not cost more than the price of a new unit to replace a common part. I will not buy another Bosch!

Bought a Bosch SHE3 series about three years ago. It did not clean or dry dishes from day one but I thought I caused the problems. After reading the complaints, I am not alone. I tried everything. This unit does not clean tea stains, coffee stains, fruit stains, dry food or much else. Very long cycles leave dishes wet. I am not contacting customer service. I will just replace it with another brand. It is the worst appliance I ever purchased and will never buy Bosch again. Ill bet Bosch engineers dont have one in their home.

My Dishwasher was purchased April 2011, about 1 1/2 years ago it started to stay on for about 3 mins and then go off, so it didnt turn on the first try, then the issue started to get worse, it is up to 10 tries before it goes on. We are very frustrated, maybe I am naive but I was counting on this dishwasher working for at least 5 years.Model Number SHX68E05UC/25 - Before this dishwasher I owned a lower end Bosch dishwasher, the only reason we changed it was because this one was quieter and had the sanitizing feature. I so regret getting it, this dishwasher was manufactured in Germany, with German Engineering etc, but their warranty sucks, they do not stand behind their product. I guess it is all about the money and all lies behind the product hype. I demand satisfaction, we the consumers should not have to fork out more money to repair a defective product. I checked online and it is supposed to be warrantied for 5 years, yet Bosch service warranty says only the timer part is warrantied for 5 years but not the service to install it. Seriously should I throw my dishwasher out after 2 years and purchase a new one?? I want and demand satisfaction for the product I was sold.

Bought a Bosch dishwasher. Found what I wanted and went to Lowes. Made it clear I didnt want the third rack. Said I couldnt get the one I wanted in white, it only came in stainless steel so we went up a model. Looked it up and said I couldnt get that one in white so we went up another model. So they delivered and installed it and when I looked it had a third rack. We use tall glasses and I am use to my Maytag having room for tall glasses and big cookie sheets and even gallon jugs. They dont fit so everything but glasses get washed by hand. Sorry its quiet, new so no problems but doing dishes by hand.

I bought my Bosch on 3/13/2011. I began to smell an unpleasant odor a day after washing a load of dishes. It smelled like sewer. I called Bosch, they said the drain line was hooked up wrong. My husband checked and it was like they said it should be. I had the repair department from Lowes to come out. He replaced the drain hose, checked everything else and said I was good to go. He said I was using too much detergent. I did what he said about cleaning it and changed detergents and it still is smelling. I have had dishwashers for 40 years and never had this problem with any of them. Can you help me with this? I love the quietness of the Bosch, but cant live with the odor.

I got this washer as an open-box deal at a killer price. Note that it requires 240V, so unless you buy the matching dryer, you need to either have an electrician run a 240V outlet to your laundry room or convert your existing 120V outlet to a 240V, which is only possible if it's a dedicated only outlet on the circuit. If it is though, and you feel confident enough to do some basic electric work in the breaker box, the cost for this is $5 for the outlet and face plate and $10 for the double pole breaker and it takes less than 30 minutes (see picture). This washer is extremely quiet, both during wash cycles and when spinning. Compared to the Samsung HE front loader that it replaced, it is much quicker and the clothes come out MUCH MUCH cleaner, especially whites, and without using any bleach or Borax. It also has a higher spin speed than the Samsung, which means the clothes come out dryer and you're saving time and money on drying. Overall, I cannot believe that I put up with the Samsung for as long as I did.

I have bought several Bosch appliances. I’ve had less than desirable performance from them. Finding someone that will service a Bosch is impossible. I had a refrigerator stop working and they just let me know it was my tough luck that they couldn’t come for a service call for two weeks. The repair service in Birmingham was very unprofessional and seemed not to care. I will not buy another Bosch appliance.

Bought floor model from Lowes. As a Lowes employee I am well aware of Lowes deficiencies and should have expected that they would sell a returned item without the parts needed for installation. Boschs do not direct wire; they need a custom connector for the electrical connection. But I called Bosch and told them the parts were missing. Their rep took all my information and promised to send them. Then they emailed back to me (which I failed to notice) and stated their supervisor (super ** or super **) stated since it was a floor model I would have to take back their promise and I would have to pay for the parts. Did not include part numbers, how much, etc. to make it even harder for me to order. This is causing a 10 day delay in installation, etc. Just know Bosch which wants $800-2000 for a dishwasher is willing to sell their reputation for some parts revenue. Thought these Germans were smarter than that but obviously the South was the wrong place to locate their plant. Obviously I am very pissed off about this.

We replaced another brand refrigerator after only four years because of constant ice maker repairs. We shopped long and hard for another one and were told by most salesmen and our own online research that the number one refrigerator repair for all brands was through-the- door ice makers. We also needed a counter depth model, not many out there. We're on our second Bosch dishwasher now and couldn't be happier with it. So, the Bosch brand and in freezer bin type ice maker sold us. Best Buy is now into the appliance business big time, we got it there and were very happy with the sales person and their delivery/installation. This really is a well designed product. We are replacing a 22 Cu ft. side by side and actually get more food in this model and more importantly, can find it. The refrigerator was delivered two months ago and our only problem so far is of course, the ice maker. The ice maker replenishment time hasn't been a problem for us as we are a couple only and the ice bin holds a lot of ice, and after no ice half of the time with our old refrigerator, the sound of ice dropping into the bin was most welcome, but the taste of the ice cubes (stale water or soapy like taste) has been. We had a Bosch repairman check and verify the problem. He replaced the inlet valve a week ago, as according to him, it is the only metal part that could be causing the taste and that was all he could do. One week later we still have the stale taste, it may not be the refrigerator, but we are using the same copper connecting tubing that our old refrigerator used, and our city water taste is fine. We are now using plastic ice cube trays and water out of the sink in the Bosch freezer to make useable ice? Another minor problem was a squeaky upper freezer drawer (yep, where the ice maker bin is located). Bosch repair recommended something called ( Food Grade Silicone spray), hard to find, try (Ace Hardware), that worked and the problem was solved. We really like this refrigerator and hope this gets resolved (Bosch, are you reading this review?) As the price of refrigerators now approach that of a good used car, we can't afford to keep buying them every few years!

Im a real estate developer. Ive put Bosch appliances in homes Ive sold and my personal residence. Dont be fooled by the Bosch name. The product is cheap, easily malfunctions, lacks longevity and doesnt work properly. To top it off the customer service representatives are rude and somewhat arrogant. I would rather wash my dishes in the rain, cook my meals on rocks and sticks and freeze my food using store bought ice rather than buy Bosch appliances again!

My new Bosch dishwasher is simply the best I’ve ever had. The fact that it looks nice in my kitchen makes it nice, but the way the loading space is utilized makes it the best. I no longer have to worry about glasses or cups knocking together due to the deep ridges in that area. The size of the appliance is carefully organized to hold a large load easily. I like it’s quiet statement!

We moved into a home that has the Bosch Nexxt 500 series washer/dryer. Within a month, our clothes smelled like mildew. They are twisted and balled up after the spin cycle. No amount of bleach, vinegar, or scrubbing will remove the mold from the rubber seal. And I leave the door open between washes. The lint trap is impossible to clean, so the sensor doesnt work properly. I have to hang the clothes to dry after the drying cycle. I am ready to junk them and go back to a cheap top load washer. I would never recommend these products.

I used to be a happy Bosch customer. I had a Bosch dishwasher for 10 years and liked it so much that I even recommended Bosch to my friends. Last year I bought a 500 DLX model. From the beginning I could see that the new machine did not clean my dishes as well as the old one. I have done everything the manual suggests and I am still dissatisfied with the performance. When I called Customer Service today the woman was not at all helpful, especially when she saw that I am two months past my 1-year warranty. I strongly object to the warranty starting when I purchased it. It was installed on Jan. 22, 2015, so it has been in use less than a year. It looks like I am stuck with an inferior appliance and I will not recommend this brand to anyone ever again.

My new 500-series dishwasher produces huge clouds of toxic and awful-smelling air--and this from the very first wash. I hired a service person to come in and check the installation. That was perfect. Dishes appear to be steamed rather than washed. Every coffee cup looks dirty when I remove it despite using the 10-minute rinse cycle on days when I do not run the wash. Everything is sopping wet. The smell from the insulation around the unit to keep it quiet, Ive read is so noxious, that it assaults anyone who comes into the kitchen. Even when the washer isnt running, it stinks. Ive tried leaving the door open so that the water can evaporate and things can dry. I have come to avoid the kitchen and find myself eating out and bringing food in rather than generate dishes. Bosch did not respond to my complaint. I regret purchasing a Bosch and Im angry that its off-gasses have pushed everyone out of the kitchen.

Our Bosch fridge/freezer is less than four years old, yet the handles both top and bottom developed cracks and then sheared off. Bosch was not interested as they said out of guarantee. Their resolution was to purchase replacements. I thought that one should expect a decent amount of time using an appliance before it broke like a cheap toy. Bosch appliances are not cheap to buy. I have never had this happen before as we keep our white goods for a very long time and they wear out mechanically. One expects an item to be fit for use and this does not come under that category. The people I spoke to said a manager would phone me back within 3 hours. That was two weeks ago and I have heard nothing from them. If they care so little for their customers, I would suggest not buying a Bosch item.

Purchased Bosch side by side 2 years ago from Lowe’s. It worked fine until 2 days ago when several things at once broke. We periodically pull the unit and clean and remove dust. It is never over packed and in ONLY 2 years it breaks down. I got rid of a 15 year old Panasonic refrigerator that worked for a so called high end one. Leave Bosch alone!

We bought a Bosch dishwasher for about $700 shortly after the 2009 recall (dishwashers bursting into flames due to electronics issue). We thought that the quality issues were limited to a single electronic component, and previously the company had a good reputation.The dishwasher cleans dishes, so we should be happy, right? In the past year, the control buttons and the plastic countdown window have popped out one by one. Today is my second round of DIY repair. The reason for repeated button loss is now very clear - the front fascia panel is made of a thin panel of ABS. This is not just a decorative panel - the stress of door opening with every use is applied to the panel, which is now cracked. Because of a design flaw, the cracks propagate right into the button area - so I no longer have a way to keep those buttons from falling out.Parts are available on the Bosch web site - only $86 plus shipping for the fascia and the missing button. The replacement panel will have the same design issue as the original, so this may buy me a year, 2 years or three of intact dishwasher. For environmental and financial reasons, I expect a dishwasher to last about 15 years. I am very disappointed by the substantial repair time and cost caused by an under designed appliance part.The model number is she45m02UC/53 and the part of doom is panel-fascia 478810.

This new oven was installed October 14th and has never worked. Bosch factory repair came out and said there were four things wrong with it and that it should be replaced. After a month of calling, emailing and waiting hours upon hours on hold, Bosch said they would not replace it but attempt to fix it. The repairman came again, again stated that it could not be repaired and that the needed panel was backordered. It is now December and the needed part is not going to be available until after the first of the year. Bosch refuses to replace the oven and does not stand behind their product. I would never buy Bosch again. You cannot get a manager on the phone and the call center reps are belligerent.

Right out of the box, our brand new Bosch tankless water heater (2700 NG model) did not work. Our plumber called their customer service. The person he spoke with, and subsequently my husband spoke to as well, was extremely rude. He told us that we would have to order a new one (it would take four days to deliver) and that we would have to pay the plumber to reinstall the new one as well as pay for shipping on the new unit. Who has that type of customer service? It was brand new and just out of the box and it is defective. The hardware store where we purchased it told us it was an issue that we had to take up with Bosch. Talk about being between a rock and a hard place! After hours on the phone with both Bosch and the hardware store, Bosch agreed to send us a new tankless heater and the hardware store agreed to pick up the overnight shipping cost. We are still out the cost of having the new tank installed. I would never purchase anything that bears the Bosch name on it. And yes, I did my research about tankless water heaters. This will be the first of many websites that I will tell the world about the poor customer service by Bosch. Do yourself a favor and purchase any other tankless besides Bosch!

I have a fully equipped kitchen of brand new Bosch appliances. I started using them in April of 2019. In early November of that year, a small part on the lower freezer drawer broke off. This is the main freezer. I called Bosch service directly to schedule the repair. I was told that they contract their service out and that they only had two service companies in the entire San Diego county area, a HUGE area. Only one of these service companies was willing to come out and take look. The serviceman came out but did not have the part needed. He ordered it from Bosch. I heard nothing for 3 months. When I called Bosch in February 2020, still no part available. Now May, I called again and was told that the part was still not available and was “probably” coming from China and in fact may be discontinued altogether. I was told there was nothing they could do and that they will TRY and call IF it comes in. Wow. Beware! Choose appliances that have better service available and customer care in place.

We purchased a home with a Bosch dishwasher. The previous owner did not leave any paperwork on any appliance. The electronics in dishwasher door started a kitchen fire. The insurance company will take care of the kitchen damage, but will not replace the dishwasher. The dishwasher replacement is completely our responsibility. When I called Bosch to see if they would at the very least give me a partial credit toward the purchase of a new Bosch I was told by Representative Kayla, and not very sympathetically, that since I didnt have any paperwork on the original purchase they would not do anything for me. Basically too bad, so sad. Well guess who will not purchase another Bosch product.

Bought a very expensive Bosch slide in range and we are extremely disappointed! First of all, the oven takes FOREVER to heat, the oven door has something happening in between the glass panels that slightly obstructs the view (happened just a year after the purchase), replaced the electrical panel which cost us $450 and now none of the burners are igniting, so well endure another repair! This is all within a five year period! Dont buy Bosch - its junk! We never had to repair our cheap Kenmores - EVER!

Bosch dishwasher has a very foul odor to it. Nothing works to clear it up. Its horrible and makes me ill.

Love this microwave that doubles as a convection oven. It's easy to use and it cooks everything evenly. The "finished" alert is a gentle chirp, not a repetitive beep like most microwaves. I would buy it again and would recommend to others!

Bosch nexxt 500 plus series washer and dryer - I have had issues with balance of washer. Goes into convulsions and does not spin water at times and does not dispense enough water at other times. It really is a 50/50 chance of whether it will work appropriately. The Matching series dryer sometimes becomes so hot it burns your skin when touching clothes! Bottom line, POOR CRAFTSMANSHIP AND POOR PERFORMANCE! DO NOT BUY BOSCH.

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

I am a plumber in Sydney. I always recommended Bosch or Smeg dishwashers to customers when doing kitchen renovations I used to have a Smeg dishwasher which was very user friendly then I changed to Bosch which is my biggest downfall in appliance selection & recommendations, since having it I have found: #1. It not washes soap off properly & we were told not to use the finish tablets. #2. Racking system bottom rack loses wheels all the time & top & bottom racks folds & doesnt hold dishes properly. #3. Faults with drainage system always happening & I always need to reset system holding start button down 10 sec #4. Now it has a fault E15 flashing & drain continues to drain - I even payed for extended warranty which doesnt cover much not happy. I thought Bosch had a much much much better quality dishwasher than this.

I recently moved into a new construction townhome with a Bosch Dishwasher. I immediately noticed the dishwasher had some issues and a pump ran for about 3-4 days after the cycle was finished. I called Bosch customer service and they said if they sent someone out and there was an installation vice a mechanical error I would be charged for the trip despite the dishwasher still being under warranty. I can understand that if they didnt do the installation they would not be responsible for installation issues, but charging for the trip (I cant remember the price, but it wasnt insignificant) is ridiculous when its a brand new dishwasher.How am I expected to know what the problem is? I didnt know what the source of the problem was, so I decided to wait and contact the installer. I finally got an appointment made through the installer about a month later (the repairman was actually a Bosch employee anyways). He determined the tub was cracked and not repairable. I will admit it took me about a week to send them my closing documentation from the house (proof of date of purchase), although I feel like they should have a record of sale to the builders someplace. The appointment was in mid June. It is now end of August and I still dont have my dishwasher.Bosch called me once by accident and said they would be in touch within 24 hours to confirm I was eligible to have my dishwasher replaced. I called them multiple times to see what the hold up was, they never had a good excuse (kept saying it would be 5-7 business days to verify that I was eligible for replacement). I dont know how long it takes to verify that a dishwasher is less than a year old, but apparently it takes Bosch over 2 months. What finally broke my cool and had me write this interview was my final few calls with Bosch and the installer. I called the installer and they said they were only waiting on the approval paperwork from Bosch and said they would call Bosch again to have it sent. I called Bosch again the next day and they said they would send the paperwork within 30 min.I called the installer for the, hopefully, final time today and discovered they finally have the paperwork, but they dont actually have a dishwasher for me yet and wont have one for another 3 weeks! This is absolutely ridiculous. I can put up with a lot, but the level of incompetence and amount of blame passed back and forth between the installer and Bosch is intolerable. They obviously do not stand by their product and are incapable of processing the simplest paperwork. This is actually the first review Ive ever written, I know that makes some people disregard it, but its because of their complete incompetence I feel infuriated and obligated to get this experience in writing. I didnt even use any swear words. Their product isnt bad from what I can tell, but they need to fix their customer service.

Bosch Axxis Electric Dryer- For the first 2 years the dryer worked very well. I cleaned the lint filter after every use. Apparently there is a design flaw where the lint can blow inside the machine & build up next to the heating element. The first time, the safety shutoff tripped & when I checked why the machine wasnt on anymore, discovered a burning smell. For $120 the nice service man cleaned it out & showed me the burned lint. One year later the same thing happened but the lint hadnt started burning yet. I had it cleaned out & the service guy said it would need to be cleaned every year. At $120 for 15 minutes of work, this is not tenable. One year later (today) I smelled an acrid odor. I turned off the dryer; the safety shutoff did not work this time. The smoke coming out of the dryer set off the buildings fire alarm. Im not spending another penny on this poorly designed machine, only to have it burn down my building and putting several families on the street. Bosch admits its not a good thing that the lint can easily reach the heating element, but wont admit it is a design flaw. They advise yearly servicing. I will replace the dryer with a different brand; never buying a Bosch dryer again.

We have had dishwashers since 1974 and were always satisfied. A guarantee should not mean that after 2 years machines should start misbehaving. The baskets are rusting even though no objects that could rust were put in there. The light for the main programme failed. The on off - switch failed. We are very disappointed as the very 1st dishwasher we had from Phillips lasted for ages and we only replaced it because we moved house and had a new kitchen. Very unhappy. If you want to replace the baskets you will have paid for almost a new machine.

My Bosch oven developed a crack in the glass door. Contacted customer services to explain the problem. They arranged for an engineer to call 4 days later between 8 & 5 pm. The engineer did not turn up till after 4.30 pm. He then confirmed a fault but said he could not fix it as he had no part. Checked on his laptop to discover the wrong part had been ordered anyway & was not booked out to any engineer. Proceeded to contact Bosch & was told a repair could not be arranged for another week. This meant I had no oven for two weeks. Really not on. In our sixties & I also provide meals for my elderly neighbour who suffers from Alzheimers. Contacted a person from the company & no help from them. One very dissatisfied customer & doubt I would buy anything again or recommend to friends. Poor after care service.

The one star is for the quiet dishwasher purchased. It is quiet probably because it does not work. We purchased a Bosch dishwasher because it was supposed to be top of the line in dishwashers. Unfortunately, I was swayed to the quietness and not the cleanliness. The racks are designed for the number of dishes it can wash. Unfortunately, I need to wash frying pans, bowl, utensils, cups, glasses, etc. Considering that it holds so many dishes, nowhere is there a China or crystal setting. Worse yet, my load is not complete clean, even on the heavy cycle, even though I am using the recommended Finish products. There is no room for bowls, large dishes. Plastic items have a film remaining behind and pots or fry pans still have food in them and a greasy feel to them. Unless you plan to buy the most expensive Bosch model you would be better off with a less expensive model with generic racks that fit the items you cook with as well as just dishes.

We moved into a new house with new bosch appliances: fridge, stovetop, speed oven and oven. After only TWO years of use, the speed oven digital display is dimming and will need to be replaced with a part for $150, plus labor. When I contacted Bosch, they would not replace the part. The words on the stovetop are already peeling off (Front, Back, etc.) and the buttons on the icemaker are finicky and need to be caressed to work. The dishwasher doesnt clean any better than our old appliances, the stovetop takes forever to boil and the stainless steel finishes are so hard to get clean. I cant make applesauce on the stovetop because the lowest possible setting is too high and burns it (this may be a reflection on using gas instead of electric, weve never had gas before.) I will never intentionally buy Bosch appliances ever again! Our old cheaper appliances were much more reliable. Not worth the cost!

Bosch refrigerator problems. Bosch 800 Series B26FT70SNS /04 25.9 cu. ft. French Door Refrigerator has issues and failures. The first issue is the crushed ice maker. It does not crush all the ice as my old GE unit did (or any other brand I have ever used). The Bosch unit only breaks some ice cubes in half, others it only will chip a corner off and only a few seem to come out mostly crushed. The lack of ice crushing has been confirmed by Bosch as normal for this unit. If you like fully crushed ice and not almost complete ice cubes mixed in with it, I would not recommend this refrigerator.The next two problems are more serious. Firstly, after swapping out the ice maker with a new unit to try to solve what we now know to be an unsolvable problem, the new ice maker unit has failed completely; it no longer makes ice and of course it is now out of warranty. I wrote an e-mail to the Bosch representatives who helped me the first time with this problem however they did not respond to my e-mail. The second failure is much more critical. The refrigerator intermittently stops working! Occasionally, the Bosch Series B26FT70SNS stops getting cold! Thats all the darn thing needs to do and it fails doing it! Ill come home to a puddle of water on the floor, the food in the freezer is thawed out and the refrigerator is warm! After cycling the power by turning off the circuit breaker sometimes it will start working, and sometimes it starts again by itself. I lost food and had to clean up a mess.I wrote another e-mail to the Bosch representatives about the ice maker and cooling failure, but again they did not respond to either of my e-mails. Because the Bosch representatives have been unresponsive on these last two problems it tells me that they do not want to get involved with defective products or product problems.Because I went with all BOSCH products in my new kitchen (Double oven, cooktop, range hood, dishwasher, warming draw, refrigerator) I am now terrified as to which product may fail next and the difficulty in communicating with factory representatives. I regret my decision of selecting all BOSCH appliances. As of this posting I have not heard back from Bosh.Based on my experience with multiple failures of my Bosch 800 Series B26FT70SNS /04 25.9 cu. ft. French Door refrigerator I cannot recommend purchasing this unit.

Wed just purchased and installed a Bosch Ascenta (top marks from CR) when my husband got transferred. It was pricey but worth, so we opted to move our new appliance with us. No issues for a couple of years, then it stopped draining, wasnt under warranty etc. Since we werent sure how long wed be in our house we opted for less expensive brands - went through three before our big kitchen remodel. Went back to Bosch - unit was as outstanding as our first until we had to unhook it make so adjustments during the remodel. Since being reinstalled, it doesnt drain. We get an E25 error and have to run rinse cycles to force it to drain. It smells - like celery? Maple syrup? And the filters which I clean after every cycle are loaded with debris - and we pre-rinse!? Still under warranty I called Bosch. Since we dont live in a metropolitan area, they referred me to an approved Bosch service provider in lieu of sending a Bosch tech. Called their suggested provider and was advised that Id have to pay $100 for them just to come out even though this is a Bosch warranty call. Seriously? I already dropped $800 and now I have to shell out for something that should be fully covered by the warranty? Next washer wont be a Bosch.Updated on 05/07/2018: The grimy clean dishes and the awful stench had me biting the bullet and accepting the ridiculous service call charge. Service tech was at our house for less than half an hour and had to call Bosch Tech Line for help - between the two they decide its a defective wash pump. $490 to fix + $100 to diagnose = more than we paid for the unit (was a sweet Black Friday deal). Figured wed just buy a new unit until I was flipping through the owners manual and noted that this unit carried the Good Housekeeping Seal which guaranteed to refund or replace any defective product within the first two years of ownership. When I was finally able to get an answer from GH I was told that Bosch no longer carried the GH Seal but that theyd forwarded my info on to Bosch. I was surprised when Bosch contacted me, and upon my supplying proof of purchase and the service techs invoice, agreed to repair the washer at no charge to me and refund the $100 service call charge. I had such high hopes.Two weeks later, with a new genuine Bosch replacement part in hand, Mr. Service Tech installed the new wash pump and leaves telling me its all good. I run a cycle with no dishes and what do you know - E25! Mr. Service Tech comes back out and is on the phone with the Bosch Tech department again. Actually overheard him getting pointers on how to spin this to being our fault i.e., we installed the dishwasher incorrectly!?! Our dishwasher is routed directly into the waste water line in the basement, not into the kitchen sink (which drains in to the same waste water line) - so heres his analysis of the situation: Modern dishwashers dont have enough power to expel water down (to the pipe below the unit) and are made to push the water to the sink (through tubing fed through the nearby cabinets and UP into the disposal). So they can defy gravity, despite being low energy? He doesnt know why were only getting the error sometimes but thinks maybe theres an air bubble and the reason were able force drain is that enough water pressure builds up that its finally able to clear. Maybe theres something stuck in the drain pump - couldnt explain why he didnt check that the first time he came out - and didnt do it this time either!? Cant explain why the dishwasher worked for six months. Tells us to disconnect the dishwasher drain hose from the waste water line and set it up to drain into a 5 gallon bucket. Run a cycle and if the water drains into the bucket there should be no E25 error and proof that it wasnt correctly installed. Call him if that doesnt work.SO...we do it and we ran every conceivable cycle on after the other - no breaks - drained every time, but 50% of the time there was significant water left in the washer and the E25 error. Called Mr. Service Tech this morning. Was told that either hed call us back or the service company would call once they determined what to do. My bet is nothing. But, were not out anything, and we wont be buying a Bosch again!

I was traveling from MA and was in NYC helping my family member drive to have some tooth surgery done. During my down time went online and as I recently bought the Bosch washer, I wanted to see if there was a dryer out there. Fortunately there was, it was actually an open box at this location, I had a very good experience with the service at this location and also 5* on the product itself too. I went in and was greeting Denise, she was very helpful during the whole process and even allowed my to view the dryer in person in the bay before committing to the purchase. I really liked how quick she got me checked out and was super friendly. I have to give this store 5* for quick and friendly staff. Now back to the dryer. Wow, so nice, best dryer I’ve ever owned in my life. Extremely quite and piggyback ready the washer I just bought too. If you live in a small studio or apt, these are the absolute best washer/dryers you can get for cleaning g and silent operation. One and only drawback, 220v and the hefty type, definitely check your connections first, otherwise! Love it!!!

The oven has had major issues and it is only 2 years old. The door has never been able to close completely shut since day one. In first year the computer unit broke. Now, beginning of second year and the ocean doesnt turn on. I will never purchase a Bosch product again. They say nothing is covered and they are not responsible for anything. Completely disgusted. Looks like I have to purchase a new stove, for it is not safe and is costing too much money in repair bills.

As my wife and I are empty nesters and owners of a new home three years ago we splurged and bought what we thought would be our last washer and dryer. Next 700 series. They were highly recommended almost everywhere we looked. Total farce. These machines are worthless. Ditto to almost all of the prior listings and complaints. Bosch totally unresponsive to requests for help. They should be restricted from selling future appliances until they get quality under control.

Have a Bosch built-in refrigerator with TWO issues related to the icemaker. Have had it only 6 months, but both problems pretty much from the beginning. First of all, it keeps dropping ice into the tray, and the tray overflows because all the ice drops down in the back of the tray, while the front of the tray pretty much stays empty. Had serviceman here twice, and both times he told me I have to keep pushing the ice from the back of the tray to the front. Told me the manual says that. It doesnt.MORE IMPORTANT - there are little tiny flies and an awful smell in our freezer ever since the fridges circuit breaker blew while we were away for a month. Every once in a while Ill see a tiny larva inside an ice cube. Pretty sure there is a nest in the icemaker or water line. Or possibly in the drip tray. The bugs seem to come out every couple of weeks - probably the gestation time for the new eggs that were laid. Weve never seen a live one - only dead. Had both exterminator & Bosch service person tell us we need to totally uninstall the fridge and clean & disinfect. Seems to me there should be a way to get to the drip tray & icemaker without uninstalling the fridge. Have 4 boxes of baking soda - still have the smell.

This dishwasher works well with Finish Rinse Aid. I like the design with the third rack on top which I use for silverware and cooking implements. But the settings are complicated. The washer almost always gets everything clean with a few exceptions for burned on food. Ive had it four years, so far so good.

Bought this several months ago to replace worn out dishwasher. Very expensive. Fits relatively small volume of dishes. Does ok job of cleaning but not better than a basic GE profile when new. Does NOT dry the dishes, even when using the sanitize feature and rinse aid. Have to spend extra time drying dishes at end of cycle! This dishwasher is a bust and a ripoff so far as Im concerned since they charge above average price for below average performance.

Put dishes in dirty and they come out perfectly clean – no little Klingon bits... Various load sizes to choose from, hard water salt container, utensil tray on top shelf for cutlery. 3 levels top for cutlery, middle for glasses and cups, bottom for dishes and pans. Stainless steel with controls hidden on top of door but a progress display just above handle. Bosch makes various dishwashers. Make sure you buy the model that is BUILT IN GERMANY.

I bought a Bosch washer & dryer set several years ago. I was frustrated because if I didnt want the pressed wood (cardboard) exterior so I had to pay more for the plastic model. I had the dryer for about a year and I notice what I thought was the dryer not drying the clothes and turning itself off. But when I turned the dial the light would come on. What is happening is the dial connection is loose or bad. If I push down on the dial the dryer sometimes works. I have resorted to putting a full bottle of detergent balanced on the dial so it will hopefully stay on long enough to dry anything. It rarely does. Drying clothes in my Bosch Nexxt Premium Dryer is a nightmare and can take HOURS for even one small load. (It all depends how often I am willing to run back downstairs to restart/reset the dial.) What a disappointment. Dryers are such simple things how can they mess it up? But they did. This has been going on for years! Not sure which is stupider. Me buying the Bosch in the first place or me putting up with it this long. My experience with Bosch is they are overpriced and poorly made. Who designs anything made out of pressed wood sandings or plastic for a laundry area? They do know there is water in a laundry room? It should have been a sign.

We bought a BOSCH washing machine on 7th May 2018 from our nearest dealer in Anchal, Kollam (Dist), Kerala. They delivered the product on same day evening as informed us to company executive will come within 24 hours or maximum 48 hours for installation and demo. We were waiting from 56 hours or more and none of the company executives or service person contacted us. When we called customer care and dealer they are just saying executive will come soon. You need wait again and again. If they are not able to do this simple installation & demo for new customer in timely manner, how do they handle service complaints and technical issues!!! We feel that BOSCH company is not caring about their customer service and they just want to dispose their products and they dont have any concern about service after sale. As per our experience, We do not recommend anymore their products.

My dishwasher is incredibly quiet, sometimes I have to check the light to see that its on. The cycle does take longer than on my old Maytag but I understand that is very common with the newer units.

My Bosch front loader has leaked and builds a moldy buildup since day one. I wish I would have taken it back immediately. Dont buy Bosch front loaders. See picture for the rust.

Insane awesome dishwasher! It so quiet they had to put a red light shining to the floor so you know it’s running! It has 3 racks one for silverware and two for larger pans. I purchased the one with crystal wash which had lava rock pellets in it so you you don’t use heat coils to dry your dishes. They come out spot free with finish dishwashing pods and finish liquid (recommend by the manufacturer). I love it???? It's energy efficient more than any dishwasher on the market I think. It cost more but saves you in water and electricity. I recommend it!

Model. B22CS30SNS01 - We bought a Bosch refrigerator in 2010 from Jessups appliance in Venice Fl. and it was the worst refrigerator in my Entire lifetime. Two circuit boards went and the ice maker. This last repair we did not repair it and bought a new GE refrigerator. The total of the repairs was $1000.00. Im 74 years old and never had such an awful appliance!!! Please do not buy a Bosch refrigerator!!!

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

Worst customer service! I had an appointment yesterday for my washer and the technician was supposed to call me the night before or morning of the appointment to give me a two hour window. My appointment was in the window of 8-12. I have taken a half day off to be there. No one called. I then called customer service at Bosch and was on hold for 25 minutes just to get disconnected. I called again and was on hold for another 25 minutes. The representative said the technician had an emergency. She put me on with her supervisor who said she was sorry and scheduled me for the next day for a window of 8-5. She said Bosch should have notified me and stated she understood my frustration and admitted over and over that this was their fault. She then states the technician would call me with a two hour window that night or the next morning. She promised I would get a call this time.Next morning arrives, yes I had to take the day off, and technician did not call the night before or morning of. I called customer service and was on hold for 30 minutes. She calls the technician, on hold for another 15 minutes, to give me the two hour window from 12-2 pm. I waiting and waiting... I then get a call close to 1:30 that he showed up and left because my building wanted to see his ID and he refused to give it to them. Ok, I get that, but why did he leave without calling me directly. Why have a call center call me?I told the call center I can let him up if he had called me directly. She said no he is not coming and wont come back. She gives me another company she has looked into that can come and fix my washing machine. I called them and they say they do not service Chicago and they are 2 1/2 hours away and they get calls from Bosch all the time and they tell them over and over that they do not service Chicago. I go down to my building to ask why they didnt call me and both the front desk and security said no one from Bosch has been there. The desk always calls if there is an issue. They cannot lie!I call customer service again on hold for 25 minutes and got disconnected. Called again and on hold for 25 minutes and finally someone gets on the phone. She says she is calling the technician right then. Im on hold for 15 minutes and then I get disconnected. I call again and on hold for 25 minutes and the rep says he has to put me on hold... on hold for another 20 minutes for him to say the technician didnt want to show his ID, so left. All this has been explained and in the notes... I said I want to speak with a supervisor, because the day prior the supervisor was very apologetic. Supervisor Ray gets on the phone. He says there is nothing he can do. Only reschedule me for November 10th-- two weeks from today or give me a third party number, which didnt work before. He was very rude and would not help in any way. He did care about all I went through and how I already took 1 1/2 days off from work.Again, the technician lied about coming, but Ray did not care. Why didnt he have someone else service my machine or yet, make him come back? He refused to do anything about. He never apologized until I said you are not even sorry. He tone of voice was awful. I asked to speak with his manager and he said there was no one above him. Hard to believe... I cannot believe how unprofessional he was. It was truly the worst customer service I have ever experienced. Ray the supervisor and the technician should not be employed by Bosch.

Yes, mine is a funny one. Like many others, I have a Bosch Nexx washing machine which was bought on 9/08 for $750.00. The door latch overheated. That is a $50.00 part. After replacing, I found that it had blown the control panel. That is a $400.00 part. Finally, the tally to fix all including labor is $600.00! Isnt that a joke? Ive been telling all my friends this funny joke. For some reason they dont laugh.

Have had multiple issues with dishwasher and find parts hard to get. Detergents and their formats make cleaning an issuer. Have had several overflows of water on floor under machine. I often end up rewashing dishes after wash.

We had a new kitchen last March and decided after much research we would buy Bosch appliances, supposedly they are very reliable. Unfortunately we found them not to be! We purchased 6 appliances at a cost of around 5k. After 1 week the extractor decided to not work. I informed Bosch and they came out and repaired it although it took 2 visits, though I must say it is not easy getting them out when it suits and I ended up taking a day off work. Whilst he was there on his 2 visit I reported the fridge/freezer was not getting cold. The engineer advised switching it off and then switching it back on at the lowest level to see if that sorted it, it didnt. Another call to Bosch and another visit from an engineer. He advised that the fridge/freezer needed re-gassing. I advised him it was a brand new fridge only a month old and I wasnt prepared to accept a repair and insisted on a new one. Bosch agreed and duly delivered a new one, this meant getting my kitchen fitter back in as it was integrated, again more time off.Now 9 months in and the main oven has a problem, after putting it on the self-clean setting when it had finished we opened the door and the glass cover clip had broken. Again another call to Bosch and another day off to accommodate the arrival of the engineer. I must say I am very disappointed in first the products and secondly Boschs customer service. They are very slow in coming back to you and not very cooperative either. They have agreed to cover all the appliances for an extra year on top of their 2 year guarantee but it is the inconvenience of it that really annoys me. Lets hope the remaining 50% of the appliances stand the test of time! Great appliances though when working!

Really quiet dishwasher with a water softener built in. No pre rinse required. Really cleans dishes well, is made of stainless steel not cheap plastic like other brands. A little more pricey than bottom line other brands. But if you want a dishwasher that works well and is quiet and will last I recommend the Bosch brand.

My Bosch Front load Axxis was delivered with a broken drum, there was no evidence of shipping damage. Upon starting the first load water leaked onto the floor and damaged a new floor. The drum was replaced by a Bosch authorized repairman. After attempting to start for the second time, the front panel showed an error code that indicated a faulty control panel. At this point I had the machine for 1.5 months and have never done even one load. I asked Bosch for a replacement and I have a case file, but the service center keeps losing information or telling me that I need to provide more info. All I did was try to buy what I thought would be a good washer. All I have gotten for $900 is a hassle, more cleaning bills, a damaged floor and a worthless piece of junk. DO NOT BUY BOSCH.

Bosch 800 slide in electric range.. 5 burner. There is a major flaw with the self-cleaning feature. After two hours of the four hour cleaning cycle, an error code, E302, appears on the panel. This has happened both times the oven has been cleaned. The instructions from Bosch Help Line (nothing in the manual regarding this problem) are to turn off the electrical breaker when the error message appears for ten to thirty minutes (depending on the representative you are talking with), then turn the breaker back on. The oven will then complete the cleaning process (hopefully). Why would you have to turn the breaker off each time you clean the oven? This range cost $1799.10 + tax. A range this expensive should clean properly.

Purchased a Bosch 500 dishwasher from Lowes in June 2020, after a few weeks something in the door broke and door when opened made a pop sound and the door fell completely to the floor! Instead of returning it to Lowes I pursued calling Bosch warranty services for in home repair. They came and replaced a rope inside the dishwasher that lowered the door. A few weeks later it broke again! Repairman came out, ordered another rope and said he would be back when part came in. Weeks later they returned and repaired it again. A couple weeks later it broke again! Repairman came and said company said to replace the rope with a roller? A couple weeks later, you guessed it, it broke again! I called Bosch and told them I wanted them to replace the dishwasher that it was ridiculously unusable! I had to wait for them to approve replacement of the dishwasher which was a few more weeks, in fact I had to call them numerous times, each time waiting an hour or more on line, then was asked to email proof of purchase which I did. Two weeks later still no response, I called again waiting over an hour on line, to be told they didnt see my email, so I made them stay on line while I resent it to them, I said I wanted to speak to management and they said no one was in the building, then I was told I would be transferred to management on the phone. After about an hour on the phone, they found my email and said I needed to wait on management to approve replacement, I said, I thought you were management, she said yes but it has to be reviewed! To try to shorten this complaint it was back I believe in October when I first called to replace this unit, it is now Jan 21 and I am still waiting. I called them today 1/9/21 and was told there was nothing on my account to update me with.

Love this dishwasher. Its very, very quiet even when standing right near it. It has a red light on the floor that indicates that it is on. Dishes are clean even on the fastest cycle. Filter is easy to access and easy to clean.

Purchased dishwasher 11 months ago and displayed error code E20. Bosch dispatched local tech who determined it needed over $600 in parts to repair. Tech also indicated they had absolutely no knowledge of how to repair a Bosch. Called customer support to ask why they wouldnt just replace since retail on the unit is only $800. They indicated they want to give it a shot with the tech. So now a tech with no experience is going to completely take apart a dishwasher in my home and hopefully it doesnt leak and destroy my house after hes done. Customer service was extremely unprofessional and rude. Stay away from Bosch. While they may have a record of low repairs. If you do have an issue they dont stand behind their product.

For a kitchen renovation in May 2018 I purchased Bosch oven, stove, dishwasher, hood and refrigerator. The 1st day the on/off button on the range hood broke AND the icemaker fell out of the refrigerator. They were repaired at no cost. 8 months later the refrigerator lost power. Upon calling for service we were informed there were 3 authorized dealers in Westchester, NY and we needed to wait 5 days for a repair person. This is not a rural area. Crazy that there are only 3 contracted repair companies. If we called our own repair person the warranty would become invalid and we would have to pay for the repair/part. The person came and said they needed to order a part (computer board) from out of state which would take 5 days. Whatever happened to overnight service? 10 days later the refrigerator which was 8 months old was repaired. We noticed the oven took 2x longer than a recipe required. Upon buying an in oven thermometer we determined that even after following directions to preheat, the oven did not get to the temperature it was set for even after 1 hour. The icemaker works at a snails pace. It takes 24 hours to spit out 10 cubes. I get the sense it doesnt work right. I would NEVER recommend Bosch appliances and I am VERY disappointed I purchased these products. THE WORST.

Dishwasher - Bought it new… Beeps and cannot turn it off. Have called their tech people many times, looked in manual. Beeping wont stop, just turn the music up.

I purchased Bosch Dishwasher model number SHE4APP02UC in 2011. I’m having problems with heavy buildup of black gunk. Also there was mold on the inside of the dishwasher and I’m wondering if anyone else is having this type of problem with this model. Also there’s water in the very bottom circular area that does not drain. I’m wondering if anybody has a problem as well. Thanks!

Bought a Bosch SMV46G00G dishwasher, thinking Bosch would be good. My previous cheaper SMEG dishwasher, could be switched to ECO setting and left to run its long cycle whilst I went off to bed. Result? Clean dry dishes in the morning. So I did the same with my expensive Bosch washer. Result? Soaking wet dishes and machine in the morning. Ah! but it saves you energy costs, say Bosch. Thats no good to me if it doesnt do the job, is it? I could take it all down to the local stream and save even more energy and money. I expected a machine that was capable of switch and forget. Instead I have to wait until its finished before I can open the door and let it dry overnight. Poor, stupid design. Why not have a mechanism to open the door automatically after a drying time? Too difficult? I think not, it was standard design on USA machines. Recommendation? Dont buy.

New home purchase with Bosch dishwasher and I have always heard good things about them....Wrong! The rack does not connect to the door and falls out all the time...breaking dishes! I cant believe Bosch would allow this, as it is a major problem! I get angry every time I load and unload the darn thing and would never purchase another no matter how well it would clean! It does a decent job cleaning but if the dishes break, whats the point?

We bought a Bosch premium dishwasher in 1998, and it gets very light use. In 2004, the dishwasher wouldnt work properly. We were required to replace the computer control module, at a cost of $320.73 (not covered by warranty). This past summer, the dishwasher again malfunctioned. Again, it was the computer control module, which was replaced at a cost of $459.00. I spoke to a consumer representative at Bosch, who said that the time involved was beyond the expected life of computer parts. In other words, a premium Bosch product should be expected to have its main component die twice over a seventeen year period of very light use, with repair costs roughly equal to the units initial purchase price. Some premium product! Some company!

Bought Bosch Range 3 years ago. With 55 years of cooking this is the worst stove I have ever had. Nothing works the way it should. Turn a back burner on and the front burner also gets warm. The largest burner gets too hot. The oven is worse. Cant cook anything on the bottom shelf, it burns everything on the bottom. Can only use the middle shelf but not over 350. I will never buy anything that has the Bosch name on it... Does not even desire one star.

The bottom rack is a huge amount of work because it comes offtrack constantly and the little wheels come off, no matter how gentle I try to be. I would never buy a Bosch dishwasher again and do regret my choice. This mechanical difficulty is annoying. Also, there is residual water on the top shelf, not every time but often (settling in containers or on glasses). It does get the dishes clean.

We purchased a Bosch dishwasher and about a year later, a Bosch washer and dryer. After 4 years with the dishwasher, the water no longer was hot. We telephoned the company we purchased it from and they referred us to a repairman. Bosch only certifies certain companies to do their repairs. Unfortunately, this company wasnt really easy to work with. They did eventually come out to the house. After a prolonged conversation with a Bosch representative, it was determined the internal water heater was bad. The part was ordered. It took three months for the part to come in and eventually get replaced. When the part was put in by the same company and the machine turned on, the board indicated it would take 367 minutes to wash an empty load of dishes. The representative left and indicated the machine would have to be reset. Well the next day, I phoned them back. The machine ran the 367 minutes but no hot water. They sent a different repairman and Bosch wasnt willing to accept they diagnosed the problem incorrectly. They did eventually replace the motherboard and the machine is currently working. The washing machine, after 3 years of use and with only 2 people in the family, started rocking and my husband saw sparks on the inside of the wash tub. We were told it could not be repaired. We couldnt dump it fast enough. Dryer still worked but it took over an hour to dry a regular load of clothes. The machine didnt clean well and the dryer often left clothes damp even though the moisture sensor had been checked twice. Bosch is highly overrated and they must pay their vocal advocates a lot of money. We wont even consider a Bosch in the future.

Best dishwasher I have ever had. Gets everything super clean. I am so glad I purchased it. Consumer Reports recommend the product! It gets dried cheese cleaned off plates after making nachos. Super efficient and dries dishes well. Super quiet too!

Worst customer experience. Save yourself the nightmare and dont buy Bosch appliances. I spent nearly $3k on a new washer and dryer from Bosch. After almost 3 months I still dont have both machines fully functioning. This is incredibly inconvenient since I have a young child and have to do laundry frequently. Bosch has given my husband and I the run around repeatedly. Their customer support is terrible. Weve lost 4 vacation days staying home for repair men and at least 20 hrs of calls and being on hold. They call at 9 pm the night before they come with a window, they change the times, cancel appointments. It just never ends. They obviously dont care about their customers. I would never recommend buying anything from them.

Admittedly, my Bosch Oven is now over 10 years old and out of warranty. However, this is the second time that the Bosch Oven has exploded with glass shattering over the floor and the people in the kitchen. Whilst I expect some ovens to grow old, I do not expect them to explode - especially twice now. The first was when the oven was being used and the second time was when the oven had cooled down. The first time, Bosch provided some (around 40%) reimbursement. On the second contact, first impression from customer service was that they were interested, but since then, they have been notably unavailable for comment or response. I wont be recommending a Bosch Oven purchase to anyone - in fact my response would be the opposite.

Bosch has a pathetic customer service. We purchased a washing machine from Bajaj Electronics, Forum Mall on Friday 19/5 and it got delivered on 21/5 and since then we have been waiting for the technician to fix it but every time the guy make false promises. Its been 5 days of the purchase but no response. I would recommend to my near dears never go for Bosch appliances.

A few years ago we bought Bosch green dishwasher. That means it uses relatively low (below 100C) temperature to wash and dry. Thus various microbes are not killed and the dishwasher sanitized. Finally, the water which always should be in the dishwasher gets nasty smell. Who was so stupid to create such green stuff without option to use normal washing and drying temperature not the green? Do not buy Bosch as you can get something stupid like green microbe friendly appliance.

After having the Bosch washer for 16 months, the hot water wash no longer works. I called Bosch and was told the washer was out of warranty and nothing can be done. I found out the problem is the control board which you can buy for $274. What a deal. Now, the softener no longer goes into the washer. What do you expect for a $1000 something to work?

It is so quiet! Very roomy & configured to get a lot of dishes in at one time. We have the stainless steel. The look of the dishwasher is very sleek, no buttons at all on the outside. Inside the dishwasher is roomy and configured to load glasses, plates and pots and pans after a family dinner with no problems. We use cascade and a dishwasher liquid for glass spots. Our plates, glasses, everything comes out gleaming! The best feature? The dishwasher is so Quiet! Seriously! There is a small red light that shines on your floor while your dishwasher is in use. That is how I know it is on. Love It!

The washer has a beeping alarm and an error 12 directly after the warranty expired. Currently, there is a moaning sound and it takes over two hours no matter what setting you place it on to finish a load of laundry. I was just disappointed because I thought I was upgrading.

Washer and dryer are five years old and I cant count how many times they have been serviced. I paid over two grand for Invented for Life appliances that have been nothing but repair bills for me. I will never purchase this brand again.

To say Im beyond irritated is an understatement. For THREE WEEKS Ive tried contacting Bosch. I wait on hold for over an hour & submit service requests online, but they clearly dont care. I bought a house with a Bosch refrigerator & weve lived here for less than a year. So far the ice machine is broken & theres an internal fan that sounds like a semi trucks jake brake. Ive done troubleshooting on my own with 0 results. At this time Im reminded why I prefer Whirlpool, LG and Samsung. You dont get what you pay for with Bosch. Go with a more trusted brand.

We purchased a Bosch dishwasher 2 years ago because we wanted a quiet dishwasher. Bosch delivered on the quiet but not on the dishwasher part. We have a quiet machine that gets our dishes wet but does a very poor job of removing food residue. We basically have to prewash the dishes before putting them into the Bosch.

I had a very bad experience with Bosch. I bought a top-of-the-line Bosch stove about 9 years ago. Its been falling apart for the last 3-4 years. First the broiler stopped working, then the oven door wouldnt close, then a burner stopped working. I called Bosch expecting some level of service and care--after all Bosch prides itself on its reputation. I was told that I would need proof of purchase as well as an estimate of the costs and then maybe they would give me a 10-20% discount on parts. I expressed my dissatisfaction and I was told that after 9 years we are sorry that you feel that way. I explained my husband had been sick and died and that was why I had not called for repairs. Once again I was told sorry you feel that way. It was very dismissive and I will definitely not be buying a Bosch product again.