In 2008 we installed three Zoned Carrier Infinity 95% AFUE furnaces with 16 SEER Heat Pump Coils/Condensers in our home. There are two 3-Ton systems and one 4-ton system. Two of the systems have Infinity Air Filters and all three have Carrier Humidifiers. There are a total of 10 zones on the system. In the last two years, I have installed two 4 Ton Carrier Infinity Dual Stage Furnaces with 16 SEER Heat Pump Coils/Condensers where I work. All five systems have performed great. We have had no warranty issues or non-warranty issues. The systems cool and heat as expected. All were installed by the same highly reputable contractor. I highly recommend Carrier units.

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.Winter of 2015 and the system is running on heat-strip backup about 70% of the time. It is a MILD winter here also. I got my electric bill and the kilowatt usage for January had TRIPLED!! $$$. Dealer came out. Did something and said nothing is wrong. Next month I watched the thermostat as it stated the backup strips were running constantly AGAIN. The air-handler would blow cold air even when outside temps were in the mid 30s. When the pump couldnt meet the thermostat demand, on comes the electric strips... up goes my electric bill! I turned off the heat strips to tell the system to use heat pump only, but the only thing I get now is a constantly running air-handler and a VERY cold house. Buyer beware of Carriers low-quality product and marketing HYPE. This is NOT your fathers Carrier of yesterday.

We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.

We have replaced 25 year old Carrier furnace with a new one back in 2015. The installation was executed by an approved dealer from Carrier. Only a few months on, the blower fan failed a first time, then a second time in 2016, a third time in 2018 and again in May 2019. Now the Carrier approved dealer company that has serviced our equipment since 2016 is recommending that we replaced the entire unit. Carrier is refusing to provide their assistance nor to replace the unit under the motive that the installation is to blame. Interestingly enough, this new unit installation is identical to the previous one that was also a Carrier furnace. Weve had only bad experiences with this company. I would not recommend it to my best enemy. ;0

Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

Despite the fact that the part was under warranty, the support desk blocked me from collecting my money back simply because I installed the HVAC blower motor myself. If I used one of their technicians the labor would have been more than the part, proving that they are just trying to steal from people and dont respect warranties. Carrier is a garbage company for both enterprise and consumers.

Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 days waiting for condenser grill. Why does your warranty cost consumer labor. Check auto warranties, no labor. Very disappointed in Carrier system.

The system is only three years old and so far running as expected. It is a heat pump system that supposedly saves on bills. But interesting the builder also gets a REBATE he does not pass along to the homeowner - probably the reason he pushed for a heat pump system.

Like others, it seems that a few months right out of warranty something breaks. I installed a top of the line Infinity 96 5 years ago. Last week the furnace motor stops operating. My service company followed the repair instructions that suggests replacement of a main PC board and then a motor module. It turns out the main PC board did not need replacement and the motor module was defective - a couple of months outside warranty. Carrier wont accept the unused main PC board back once it was opened. At wholesale cost I was out $900 for the two parts. I would wish that Carrier would accept the PC board back for credit and replace the motor module under warranty. So far I have had no luck going up the chain at Carrier. Any suggestions would be welcome.

When my Trane heat pump finally expired after more than 20 years, I made the mistake of hiring a company, Bryant Heating and Cooling, which installs Carrier units. Within a year, the defrost board went out. After a few more years the compressor broke, Carrier replaced it under warranty, but Bryant wanted $1500 labor (about 2 hours work) to install it, but finally reduced the cost to $750. After installing the compressor, a valve in the heat exchange unit in the garage was found to be defective. A year later, the unit lost pressure, which was traced to a leaking canister next to the compressor (Im not sure what its called). The technician convinced Carrier to supply the part, but labor again was going to be $1500, but was reduced to $325. DONT EVER BUY A CARRIER! If I have any more problems, Im going to bite the bullet and replace this piece of crap which I can never depend on.

I have several Carrier and Payne HVAC systems in several houses. I had 2 very simple technical questions regarding their thermostat. (Can the unit humidifier be set to greater than 45? and Where is the humidity sensor?) Called Customer Service looking for Tech Support line... no tech support line, they know nothing, suggested I call local Carrier dealers, i.e. local contractors. I did, they had no idea why Carrier would refer me to them. They dont offer tech support (as they shouldnt). I called back Carrier, went to Level 2 customer service... same BS, unbelievable... no more Carrier products.

I purchased a new home in Sept. 2007 with a Carrier HVAC system. I made several complaints to the installation company during the first year about quality of the installation. Three trips and the company assured me they had corrected all items. In just under three years, cooling coils on both units of the two-unit system failed and had to be replaced. Replacement coils were furnished under warranty but the bill was $1500. I hired another company to do an analysis of system. Based on this inspection, I filed a formal complaint with state licensing bureau. Finally, about $4,000 worth of corrective action was performed at no charge. Corrections included the installation of an additional return air ducting that was not installed but was on original design.Well, now 3 years and 5 months later, the cooling coil on one unit has again failed leaking out all Puron over a weekend. Carrier will not provide replacement coil under warranty. Work is being completed today and Id guess the bill will be around $1500. So HVAC repairs of $3000+ in 6 years on new home has to be considered unacceptable quality.

I purchased a brand new heat pump August of 2014. I live in an area where you dont need to use the heat pump but only a few days a year. In the winter I use a gas fireplace or the gas furnace. September of 2016 my heat pump was making a metal on metal sound so I had a hunch I was having a Freon leak. I called my service technician who confirmed via a nitrogen test that I had a Freon leak. This basically is a new unit since it doesnt get used very often. I called Carrier to see if they would help with labor charges as my brand new unit now is going to cost $1,500 to fix just in labor charges which includes the $507 charge to test for the freon leak plus another $105 to replace freon. They were less than sympathetic and fully stated they do not help with labor charges no matter the circumstance.I will never use another Carrier product. I will never refer anybody to purchase I carry your product. I had faith in the company that installed it realizing they dont know the products that they get from the company from the distributor. Im highly just satisfied with Carrier and I think it class action suit needs to be brought against them for POOR products.

Had a carrier model 25HBC318A0030010 - Ser# 2013E14437 barely 7-months ago. Two weeks ago had the company come in for maintenance on the unit. One week later the system non-functional due to the X-13 Blower in the air handler, model FB4CNF018T00ABAA, ser# 2913A72942. As a businessman I understand things break down and that is life. But what I did not agree with is getting charged $120.00 in labor to install a motor that has not even passed its warranty date. The labor billed as recorded relative to the equipment serviced should be guaranteed for a period of one year from the date of the original invoice or install date. Service invoice **, Customer **.

My 2 year-old Carrier Infinity Heat Pump stopped functioning. When my dealer came to investigate, he found that the evaporator on the heat coil of my Carrier furnace (also installed 2 years ago) had micro leaks. That alone cost me $420. To replace and the defective part and refill the heat-pump (they had to empty it for safety reasons), I would need to cough up $600. The part is guaranteed but labor not! So a defective part from Carrier is costing me over $1000 in labor to fix. I called Carrier and the only thing they can tell me is to pay the bill and send a copy to they review board to see what they can do. I could understand paying a big bill if my system exceeds 10-15 years, but just after 2 years? I need help here.

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.He replaced the third compressor in September 2013 and found out that Carrier knew of the problems. Our local company, Simmons Heating and Air would not do anything about it either. December 2013 and now it is the capacitor and start cap relay. We tried to work out a solution with Carrier and our local Simmons Heating and Air. We decided to spend another $1400.00 to have the unit replaced in 2013. We now have Model Number 25HNB648A003. It is Labor Day, 2014 and we are sitting in 100 degree weather in North Carolina. The repairman showed up today and said it is now the blower in the air handler, which has a 5 year warranty which is now not covered. The repairman from Simmons said it is a very expensive part. So we are now past $16,000.00 after only six years of owning the unit. If I could afford it I would send the Carrier back to the company and have a new TRANE unit installed. ALL I CAN SAY IS RUN. DO NOT THINK TWICE... DO NOT INSTALL A CARRIER SYSTEM.

Lakewood Furnace, Lakewood, Ohio & Carrier Greenspeed Heat Pump. Carrier is Awful. Stay away. So bad, it’s criminal. Installed a very expensive top of the line Carrier heat pump - it was defective from day one. No air flow or humidity control. Carrier, as well as, the Authorized Carrier Dealer/Owner and techs could care less to help or troubleshoot in any way - they dont respond to emails or letters or calls. This is a very bad company. I have spent over 60 days so far trying to get this heat pump fixed. The dealer/owner is a walk away guy - wants to install pricey equipment and if anything goes wrong threatens you with lawsuit to pay. I have never, ever, experienced such a bad company and bad people. One tech said, You can call me 100 times but Im not gonna fix your heat pump. And just buy floor fans. That should work. Unreal - spare yourself this stress and use a reputable company.After calling, writing, emailing everyday for over 60 days, corporate Carrier has been of no help to me and the local dealer/installer is worse. Carrier only cares about sales and protects its rogue dealers - customers mean nothing. My home is being damaged everyday - no cooling, no heat, high humidity (mold) and no airflow or ventilation. 60 days of no action, I worry about when winter comes with no heat.

We installed a new expensive Carrier heat pump/AC system in 2002. Over 14 years we had to replace the Bristol compressor 10 times. Our HVAC service company and Carrier said we were the only ones who had this problem and they did not know why. All lies as I now know. The compressor failed again this year (2016) and the HVAC service company we use said they cant replace the Bristol compressor this time due to a lawsuit between Carrier and Bristol, so we had to replace our whole system. We would never install Carrier again. Carrier charges huge but gives you junk. If we hadnt taken out a $900 10-year labor charge warranty when we bought the system, we would have been out thousands of dollars to replace 10 compressors. Dont ever buy Carrier! They are no longer using Bristol compressors, but the substitute compressor brand they are now using is reputed to be just as bad.

I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.

5 compressors in five years - On June 29th, 2007, we installed a Carrier Infinity 3-ton 15.5 Seer heat pump model 25HNA636A003, the high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! In 2009, the air compressor went out. We had installed under our five star warranty. Now, 7-30-12, we just had another compressor installed under the ten year warranty. The man who installed the latest compressor said this is a bad compressor by the name of Bristol. He wanted to sell me a new compressor for $2,500. Carrier knows this is a bad compressor and should replace it with one that wont keep burning out. I still have five years left on the five star warranty.

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

In 2002, I invested $6,000.00 to have Carriers top-of-the-line heat pump installed at my home. A very large investment for me! I thought it will be well worth it to have the highest quality, 2-stage, rated with energy star and uses Puron. Turns out this unit is quite the lemon. By the looks of all the other complaints I now see concerning the same system, I guess theyre nearly all lemons. Wish someone could make Carrier do the right thing and provide what they advertised. And are still advertising. I had this unit installed by a reputable heating and air company. From the beginning it never did work all that well. It did cool however so I did not complain. It only seemed to work about half as good as advertised. On real hot days, it would not keep up with demand and cool that well. If in the 90s outside, the best it would cool was to about 76-78 inside. Cool enough to live so I didnt complain. In 2006, it stopped cooling altogether, so I called what many believe to be one of the most reputable heating and air company around to troubleshoot it. They said the compressor was bad and needed to be replaced. This was under warranty but I would have to pay the labor. Labor to install the new compressor was $1,200.00. I had a couple other companies also price the labor and all were about the same. It killed me to pay $1,200.00 labor to install a compressor that is under warranty. I considered alternatives such as maybe just install a new unit, but a new unit would cost more than twice that amount installed. I figured this is one of the most reputable heating and air companies around so I told them to go ahead and change the compressor and paid them $1,200.00. It was cooling my home again but still only cooling about half what it should, same as before. In the winter, the electric back-up strips were on most of the time, even when outside was in the 40s. I put up, told the installer about this and they added Puron a couple of times at quite some expense. They told me I should have had them install the unit originally. Then they would stand behind it better. In summer 2008, there were many days in the 90s and the unit would only cool to about 79-80 inside. I had them check the unit again. They said the unit was leaking Puron from the charging valve and that this had nothing to do with them installing the new compressor in 2006. They gave me a price of $1,300.00 to replace the leaking charging valve. It was extremely hot outside (upper 90s) during this time, so I paid them the $1,300.00 to replace it. After that, it did cool our house down to mid to upper 70s. Still not cooling so great but good enough. Winter time came and back to having the back-up heating kicking in when outside in the 40s and later even when in the 50s. The next summer, back to not cooling so well but could live, so did not complain. Winter came again and using back up heat. When the next summer came, it was in the 90s outside and could only cool to the 80s inside. I had to have Puron added again buy the same reputable company? They would not cut me any break on the cost of the Puron. They said if they were the original installer in 2002 then they would take care of me a little better. After they added Puron this time they said to just call someone else if I had any more trouble with it. Now here it is summer of 2014 and not cooling at all. I had a different company look at it and they told me they believe the compressor is bad and recommended I call the same company that installed the compressor when it was under warranty. He said he have never worked on one of these very high efficiency units. I did call the Carrier Corporation a few times since the original install in 2002 and I was told that there was nothing that Carrier would do to help. We have Carriers very best unit on the market and we are sweating in our home and just hoping it will be cool at night so we can sleep. Not sure what to do now. I guess I will have to have another reputable company come out and install another unit or something. The new compressor was install in August 2008, not quite 6 years ago. I dont know if it will be under warranty or not. The original compressor had a 10-year warranty. Does that mean this second compressor will have a 10-year warranty? Wish Carrier would do the right thing and provide me with a new unit that worked as advertised. Any suggestions?

Bought a state of the art Infinity series heat pump in November 2007 and yesterday December 31st 2013 was told the compressor was shot. I too have the 10 years parts & labor so a new compressor will be paid for, BUT the service tech calls me to his truck and pulls out this paper and tells me how this compressor is a huge piece of crap and there are thousands of issues with these things and his office will be in touch on spending ANOTHER $1500 or more to get another state of the art outside unit he named Green Speed... I am still waiting to hear back from my dealer. I totally understand with it being New Years Day having to wait a few days, but to spend over $5,000 in 2007 and be told, while still under warranty you need to spend $1,500 more for another outside unit is a joke...

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is rare that I have had to call for service on the system, the few times I have, (including today) I am charged a service fee. This is the term used by the dealer so that I am paying for a service fee and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a service fee/call. Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.

Just like 1800s. Beautiful heater for price and the scientific structure of craftsmanship a plus.

Carrier Heat pump compressor problem; repaired 3x, still does not work. They said I can have a new heat pump for 1600 dollars. I dont think I should pay when I bought the top of their line just 7 years ago.

In October, 2020, National Heating & Air Conditioning installed a Carrier brand ductless heat pump/mini-split system in our home, including 1 heat pump, 3 heads, and 3 hand-held remote controls for $6,992.00. We were told it would offer us “zone control.” and to “set it and forget it.” Within a month of installation, the system was malfunctioning; all heads produced heat any time one head called for heat meaning, no zone control. After both the technician and Rick **, the “Comfort Consultant” from National confirmed the unit was not operating properly, they suggested we would need wall mounted thermostats installed to fix the problem. We wanted the system to work as we were told it would work, and the way the Owners Manual detailed it should work, with the remotes that came with the system. We opened a claim/complaint with Carrier believing they would stand behind their product and their advertising and get our system working as we were told it would work and as it was advertised to work. Rick and Len **, the Carrier Service Tech Mgr. began immediately began contradicting themselves by suddenly saying the system was working “exactly as it is engineered to work” while simultaneously saying the only solution to the “problem” was “wall-mounted thermostats” that they would “not charge us to ‘buy’ or have installed.” Len actually said if they did not find anything wrong with our system (this was AFTER it was confirmed it was not operating properly), I was not going to like to hear that the solution to the problem was going to be wall mounted thermostats. Please note: If there is no problem with the system, then why would the only solution be to install wall mounted thermostats to address the problem that had already been identified of no zone control? After 5 months of gas-lighting and giving us the runaround, we requested they “repair, replace or remove the defective system and refund us.” They chose the latter—and this was AFTER Rick gave us his word that he’d “do whatever it took to get the system working properly.” On the day of removal, they tried to have us sign a customer satisfaction guarantee that was not given to us on the day of installation that said if we were not 100% satisfied with the system, they would remove it. When we suggested they should have given us that agreement to sign the day of installation, we were met with more gaslighting, telling us the reason for that was because they were not doing paperwork during COVID. NOTE: They had no problem doing the paperwork on the day of installation for receipt of payment for the system, and giving us the owner’s manual that told us exactly how the system should work. We now have a DAIKIN brand ductless heat-pump with 1 heat pump, 3 heads, 3 hand-held remotes, flawless zone control, bypass heat that is redirected to the head calling for heat, and exceptional customer service from another local Heating & Air Conditioning provider, who has received the “Best of The Best” award several years in a row, for obvious reasons! Daikin offers a far superior warranty on BOTH parts AND labor—twelve years on both! Every extra penny we spent has been worth the difference to have a properly operating system and to have prompt response time to all forms of communication. Carrier spends a lot of money on advertising, but that does not mean their product is superior. I would not recommend it.

Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and its customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.

Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and cant get one because Iceman cant diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman wont get me one.

RUN AWAY! I always trusted in the brand, however, when I needed help from Carrier, they dont want to deal with their certified providers. I purchased an Air Handler and a Condenser from two providers listed on the Carrier website to solving my cooling problem. The issue was not solved, and now they want to sell me another HVAC system more powerful. They will not give me any discount for the product that I just bought and have less than 2 months of usage. Honestly, it is a joke, they want to sell more and more equipment without caring about customer satisfaction. Very disappointed with Carrier.

I built my home and had a Carrier heating and air system installed less than 5 years ago. I believed Carrier to be one of the best so it was worth the extra money. I was wrong. In the last 4 and a half years, I have had 9, yes 9, service calls on my system. I have had fans out of balance (one was so bad it would rattle the dishes on the countertop in the kitchen). The main units compressor locked up and had to be replaced. The main thermostat went out and had to be replaced. Theres a freon leak in the upstairs unit and freon has had to be added to both units 4 times. It leaked water condensation in the attic, and now I go to turn it on over the weekend and the downstairs unit blows warm air. It wont cool. It has cost me over $1,300 out of pocket for the things not covered under warranty. Some labor was not covered, some service calls were not covered and, who knew Id have to pay shipping to get replacement parts shipped to me and then pay shipping to have the faulty parts shipped back to Carrier??? What a ** way to do business. The installer, Love Heating and Air in Monroe, NC is worthless and horrible to deal with and now Im getting the runaround with Carrier Corp. Im done with Carrier and wish they would come and rip this crap out of my home. Ill buy the Trane instead or a box fan. At least, the box fan would work.

In mid-2007, I had my 13-year old HVAC system replaced with a Carrier Infinity system with 5 ton 14.0 SEER unit (model #24ANA760A003) to give a peace of mind regarding reliability. Two years ago, the system failed and the temp in my house got to over 100 degrees here in AZ. The installation company told me the compressor was bad and needed to be replaced at a cost of over $800. This with the unit still under warranty! Now almost exactly two years later, the compressor again went out and needs to be replaced. The owner of the installation company told me that Carrier acknowledges that this is a faulty unit (as evidenced by the multiple other complaints here), but refuses to replace it with anything other than another unit of the very same defective model. And of course, I have to pay all the labor charges again. Carrier seems truly unconcerned regarding customer service and only wants to take your money and run. Perhaps, as a previous writer suggested, a class action lawsuit is in order.

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online. Both my wife and I work and we are not even sure if either of us were home when this work was completed as we had contractors working at the house. I took this all the way up to a Senior Person at Carrier. I was told by them nothing they can do, take it up with the installer. They will not allow you to go back and register your product. If this company is as good as the other installers that have posted say, then I would think that Carrier itself would allow the consumer to register the product retroactively, especially when the homeowner was not aware of the requirement. Im not even saying they should pay for the immediate service, my installer will take care of that because that falls on him, but to screw the homeowner out of the rest of the warranty shows a definite lack of support for their products. What happens now if my installer goes out of business or sells his business to someone else? I agree with the others on this blog who have wrote no Carrier ever again. I have an older Trane unit in the upstairs that has not given me one problem. I guarantee when that needs to be replaced, it wont be with a Carrier!

I have a 2005 Carrier Puron system and started having problems in 2011 which was 1 year after the warranty expired on the coils. I had to replace the coil for $1,100 which had a leak. I was told, like many others in this forum, that this is a known defect with Carrier products. I called Carrier and again, as many others have relayed, they did not care. They have a 5 year warranty. I now have the plated 10 year coil. I agree with all the other posts that Carrier is a rip-off and they have no concern for consumers and do not stand behind their products. I would never buy or recommend a Carrier to anyone. My a/c repairman told me Amana has a lifetime warranty and there are better brands that have better warranties.

In 2006, two Carrier Infinity heat pump systems were installed in my house to the tune of $25,000. Since 2010 I have not gone a single year without having a significant repair bill for at least one of the units. From 2010 through 2017 my repair bills for the units have exceeded $10,000. The compressor has gone out twice in one system and the other unit was totally replaced under a service bulletin (still cost me $1284.00 even though they admitted it was crap). Ten months after warranty period ended the compressor went out again. They say nothing we can do. BEWARE!!! Stay away from Carrier, unless youve just got money to throw away.

I bought the 5 ton Carrier Infinity HNA26 indoor and outdoor unit heat pump system in 2007. My money was good; my purchase was not. Ducting was made to spec for the Carrier heat pump compressor in a new home heating some 3500 sq feet. 4 years later, 2011, the original compressor packed it in, a new compressor was installed costing me some $2000.00 more - labour and refrigerant. There were also numerous service calls prior, with among others the replacement of a honking reversing valve. Now in 2015 the 2011 replacement compressor has packed it in - another 4 years. Two (2) compressors shot! Junk! I phoned another heat pump outfit and they will install a comparable American Standard for some $12,500.00 here in British Columbia, Canada. That is a boat load of money to replace a Carrier unit that should have lasted some 15 or so more years. There should be a class action suit against Carrier for this!

I bought a Carrier Infinity 3 ton AC unit five or six years ago. In that time, I have had literally thousands of system malfunction announcements on my thermostat. I have had the air-conditioner repair tech at my house at least 25 times. I replaced fan motors and starter capacitors twice and other parts. Recently it wont cool to the desired temperature. Now its come to my attention the condenser coil is turning to dust. I paid for what I believed to be the best air-conditioner on the market. And it has just been one constant disappointment. The AC tech came out and told me that I need to replace the coil and that it would cost $2500 but he recommended that I replace the entire unit. The cost of a new one is roughly the same as that. So its basically totaled. Carrier will do nothing for me. I expected so much more. I felt it reasonable to assume that this would last many years.

I have a Carrier infinity 3-ton variable speed unit that is less than 2-year-old. The unit sweats when the air conditioner is running and is causing massive mildew/mold within the closet the downstairs unit is located. The Rep from New Orleans has been twice and said unit is working fine and closet needs insulated better. Had another HVAC come look and he said the unit should not sweat like this at all and the temp in closet was 73 degrees so no huge temp difference. I live in MS and temp and humidity are extremely high right now. Has anyone had these issues?

In 2007, I bought top of line Carrier air conditioner. Yesterday, I had the semi-annual service done only to find out that the coil is leaking and needs to be replaced. The technician said that these coils are defected and Carrier has redesigned them. Even though they are defected, Carrier will only pay for the part and I have to eat over $500 in labor to install it. This doesnt seem right that I have to pay for Carriers mistake. All I know is that I am done with Carrier products.

We had a new Carrier furnace installed when we first purchased our home. It was running fine after 16 yrs but minor repairs were beginning to occur and at the urging of our furnace installer suggested we upgrade with a new one. So six years ago we replaced the furnace which was still functioning ok with the latest Carrier furnace. Well six years have passed and we have not had one complete heating season with the new furnace without it failing. It has been a continuum of hard lockouts with no heat in the dead of winter. Over the course of the six years we have paid for the cost of the furnace with service call fees replacement parts to include a new oil tank which they said was a possible cause of the furnace malfunctioning which to this date have not resolved the problems. Carrier has been absolutely useless in trying to fix this problem in a timely manner and kept telling the furnace people to try this and try that - all at my expense. As a company who provides consumer products as important as a furnace one would think they would be more responsive to the issue but all they have done is stonewall me at every step and meanwhile I still have a faulty furnace that they will not fix or replace. At this point I will have to replace this nightmare with a different furnace manufacturer and hope that their product and company backing will be what one would expect as a consumer. I will never again purchase anything from Carrier and I will certainly never recommend their product to anyone.

Horrible gas furnace! Bought brand new in 2011 and every winter we have had problems. Now it’s shot! Big regret! Financial wrecked! This furnace was suppose to be top of the line. The heating elements went out and the burners! They will not work with you or budge! Minnesota winter is brutal and for this to go out on us every winter is horrible

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

Im a homeowner and had two units installed in the two story house I completed in 2012. Its been 1 year and 3 months and Ive had 3 a/c outages. My upstairs unit (3-ton) has been out twice, most recently when the compressor blower motor stopped working. My latest problem is with the downstairs unit (2.5-ton) which needs a new evaporator unit. There is a leak in the copper coil which Im told is common. Most startling to me, however, was how corroded the entire evaporator unit appeared. I took a photo and posted here. The prevailing story I hear from the repair folks is that Carriers technology got way ahead of quality... in an effort to meet the rising efficiency requirements. The parts warranty is helpful, but the labor combined for all three repairs is now at $2000. Oh yeah, and I called Carrier (as a homeowner) to express my dissatisfaction. They towed the line on warranty terms and conditions and wouldnt transfer me to a Manager. Given my experience, I will never purchase Carrier equipment again.

I purchased a new Carrier Infinity 25HNA unit in the summer of 2006. The purchase included a 10-year warranty. I just recently found out that my compressor locked up. (7.5 years). It has the Bristol compressor in it. My A/C guy mentioned that Carrier had numerous problems with this compressor. Carrier offered to replace the compressor but I would have to pay around $1400 in labor and additional parts to get my unit going again. On top of that, Carrier told me if I went this route there would be no further warranty on the unit. My other option was to pay $2500 for an entire outside unit and they would warranty this new unit for 10 years. I am very disappointed in Carrier. I have owned several other brands and never had a compressor go out. I own several rental units that the heat pumps have been going for almost 20 years. From the looks of this mess, i do not plan on ever buying a Carrier unit again.

I bought a Carrier heating and cooling system back in 2010. Had a problem with the condenser freezing up when the weather got cold. Happened several times but was rectified. This year the heat went out. Had the same symptom. The company I bought the Carrier from was no longer in business so called another one that was a Carrier certified. They condemned the unit. Heat exchanger was burnt. These typically should last for 15 years. Only lasted eight and a half years. Getting Carrier will replace the part but the problem is the installation is very expensive. Its like buying an expensive car. All the parts are very expensive and they charge a fortune to install it. Dont be comforted by the warranty. Its worth very little.

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.

Being a dedicated Carrier dealer, technician and installer for over 20 years in SE Texas, I am sympathetic to all of the unhappy customers who have written reviews. However, just from reading the situations, I believe that the problem lies not in the equipment but in the so called installers and service techs. There are literally hundreds if not thousands of reputable Carrier dealers in any given state. I have personally went behind some of these service companies and have seen the type of installation or service that was performed. To a Factory trained technician, the remedies are often relatively easy and inexpensive to repair. The fault lies not in Carrier equipment, but in the local distributors who willingly sell Carrier equipment to any Jack leg moron who knows how to operate a thermostat. Carrier should monitor their distributorships more closely and see what companies are buying equipment and how many of these are having issues with Carrier junk. Carrier is and will remain a world leader in the HVAC industry, but like everything else, the product is only as good as the person installing or servicing it. Look really closely at your contractor before you blame Carrier. There is not one manufacturer out there who is going to cover a bad install under ANY kind of warranty.

Our unit is now 12 years old, the amount of repairs we have done to the unit, we could have replaced it with a quality Trane system three time over. A year into the system, our air handler developed a small leak losing Freon, under warranty, but labor with Custom Air of Florida cost over $700. Variable speed motor was replace three times costing us over $3000. Replaced capacitors every year at $200 a pop. Twice we had to have a leak fixed in the compressor coil, $1000 each time. Carrier is crap. Called them, told too bad in less words. We have a new Trane system going in this Tuesday with a heat pump, all labor and materials covered under warranty for 6K. Screw Carrier, go to Mexico, dont buy their junk.

Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound. It was advertised to be as low as 65 decibels. This is intolerable at night! Carrier could care less!!! NO recourse for me. Buying Carrier was a colossal blunder! I have no one to blame but myself. As it turns out American Standard was the best choice. Trane was second. That was based on exhaustive research, after the purchase. I found what seemed to be endless complaints against Carrier. How do you test drive an air conditioner? Caveat emptor!

Saved to purchase new heat and AC. Bought July 2018. So excited...finally not having to call and have our old heater fixed regularly (GOODMAN). At first it was so quiet, then one month later it is noisier. Okay were fine with it just nice to have air. Now our troubles begin...HEAT. When we put the heat on for the first time, you have a smell, normal, especially after sitting for a few months, not in use. Our rec. room is downstairs as well is our office. We can smell a chemical/chlorine, gassy smell. Way ahead of you. Called gas company, called installer and checked my monoxide detector. NOTHING. No leaks, they found no odor. Everything is running top notch and fine. Okay, now. We sound crazy but at night, there is a smell of gassy, chlorine, chemical.I looked online to see if others had this problem and they do... I called Carrier and they offered no solution or tell us what it may be. It is Jan. 24th 2019 and I am typing this review with a smell of gas, chlorine in the air. I feel sick to my stomach and have a headache. We get a sleepy feeling when we shouldnt be tired. We are extremely MAD that this is happening. We have monoxide, gas detectors on all floors, one right next to the unit. We checked this so often, we have a new hobby. Sickening... I wish we never bought this and I wanted my old Goodman back.

The centrifugal start switch on my blower motor keeps hanging up. When it does, the motor wont start and the main breaker blows. I have fixed this several times by putting the armature in my lathe and turning down the section in the fins that are rubbing on the switch. Attempted to get the OEM motor part number from Carrier but they refuse to give it to me. They say I have to pay a licensed HVAC dealer to get the part number. The last time I tried to get the HVAC dealer to replace my condenser fan motor, the dealer had no idea what motor I had and I had to remove the motor myself and give him the part number on the motor. Carrier has to be the most unhelpful manufacturer I have ever dealt with.

I had experience with 3 Carrier high end systems. The first one failed (declared total loss) within 8 years after installation. It was replaced in 2010 by an other Carrier unit, along with a second unit for the other half of the house. Both new systems installed in 2010 were high efficiency systems with infinity thermostats, at a total cost of $15,000.00. Both of these units failed in the summer of 2014 with major repair bills - even though they had a 10 year warranty. The entire evaporator coil had to be replaced on the first unit at a cost of about $1000 in July 2014. The condenser fan motor failed on the second unit just today (Aug 29, 2014). The tech from central heating said that the motor is covered by warranty, but he must still charge me $60 for the visit and $200 for the labor to replace the motor. It is simply unacceptable to pay such high prices for top-of-the-line systems and get such poor reliability. I will never purchase another product from Carrier.

So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? Its a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their limited warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.I have read so many accounts of similar experiences with Carrier: they replace the part that failed but do not reimburse the labor (which is often more than the part!). This is NOT acceptable and we need to mobilize to make manufacturers like this more responsive to consumers. Continue to share your stories and write to Bryant. We also need to contact our elected officials to develop legislation that will better protect us. Good luck to all!

In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced the evaporator, at the cost of $700 not including the Freon we had added to the system. Then by 2016 it was down. Freon again. This time condenser leaking. $200 for the Freon, another $84 to find the leak, and now 1$278 to replace the coil. We asked carrier to replace the whole heat pump as we must have a lemon and they sent info to product review, we thought they were considering helping with at least the labor costs if not a whole new unit. I called back after over 2 weeks of not hearing, and they said they would only replace the coil, because our unit is over 10 yrs old! HUH? Its been less than 5 yrs, and they said we didnt maintain it in over 10 yrs! HUH, hello carrier? 2016 from 2011 purchase date is 5 yrs. Yes, the unit is maintained but not by your service contract. No wonder All Temp Co. Heating and Air Conditioning of Harrisburg, NC sells these. They get a lot of work out of these inferior products, over and over again. Run as fast as you can and buy a Trane. Wish we had. Maybe carrier might move back from Mexico. I guess it doesnt matter where its made if they wont stand behind their product. I think after 2 major leaks we deserved more than their attitude and bad record-keeping.

Wow, horrible company. Bought a unit with a 10-year compressor warranty. Compressor developed a leak. They did nothing to repair/replace unit. Swore I would never buy another carrier. Bought a new house. Builder uses carrier. Less than a year the unit is rusting and corroding on the condensing housing and aluminum coil. Guess what carrier said, we will do nothing. Need I say more?

I am satisfied. I hoped for a little more efficiency, since I was replacing a 40 year old unit. It does provide very steady heat and have had no issues so far.

Paid over $1,700 to have board on furnace rebuilt. Next came the compressor. That is $2,200, plus. I say plus because the installer has sent crews here at least 4 times and they are unable to get the system working properly. I have tried to get Carrier to have an engineer or factory rep talk to the installers, to no avail. They say they dont make phone calls. I have sent an email to United Technologies who owns Carrier. No answer as yet. I am embarrassed to have to call the installers, again, and tell them I still do not have heat in my master bedroom and bath. On fixed income and money is scarce. I would hope that Carrier thought enough of their reputation to have established a Factory Engineer or several to talk installers through problems. From what I have been able to gather from the installers the computer system on Infinity is complicated. I am frustrated, exasperated and with Winter coming on desperate. I hate to see what I am going to be charged for a system that does not fully function.

When the President moved to save Carrier jobs, I initially was pleased, as Carrier was the HVAC that came with our home. That system worked fine for 22-plus years and was not new when we moved in. Last year we finally had to replace it and went with Carrier based on past performance. What a HUGE MISTAKE! Its had one heating repair and now we are in the process of a second cooling repair and its brand new. Since the install, our energy bills consistently have been higher than most of our neighbors. When the heat kicks on, it sounds as if a dragon lives in our basement, making the former home office down there unusable. Apparently the old systems had some sort of inner shield that reduced such noise. Why would Carrier have removed this?? The tech says the culprit for our cooling woes is an expansion valve which tends to stick. Apparently many consumers have this problem with the new Carrier units. The lines were flushed a few weeks ago to try and correct this valve issue. Here it is, just a few weeks later, and the SAME PROBLEM occurs. While waiting for the repair tech, weve suffered in a hot house and have water from frozen and leaking pipes damaging the newly-painted basement floor. Carrier apparently does not like to send replacement parts until the techs jump through many hoops. I thought Id researched brands, but I guess I was basing my decision on Carriers old reputation. Now we are stuck with an expensive new system that is faulty. It does not cool or heat our home as well as the old Carrier system, and now Im told by several techs that we should have gone with a Goodman. This is unacceptable. Carrier needs to fix its issues and replace those defective parts at no cost to the consumer and stop using delay tactics to get parts that work to the techs in a timely manner. Better yet -- build the system correctly the first time!

I installed Carrier Furnace and AC fours years ago with five years warranty. My furnace broke 2 years ago and I end up paying $900 for labor. My AC unit stop working 4 weeks ago right in the middle of summer heat. Technician came and checked it for leaks which cost me $700.00. A week ago, the AC stop working again, and the technician figured that the whole outside unit (Compressor, Condenser, and the Coils) were faulty and useless products. Although, the parts are under warranty, but I have to pay another $1200.00 for labor to replace the unit. I am very pissed about my decision to install overrated Carrier Furnace and AC units. Carrier units are useless and I dont recommend anyone to purchase anything from Carrier.

I bought a new Carrier Performance model air conditioner in 7/09. 3 years later, supposedly the evaporator coil is possibly leaking refrigerant (410a) as the unit is barely cooling. The estimated cost to replace the coil (coil still under 5-year part warranty) for labor is $993 (includes the cost of 8lbs of Puron) and an additional $150-$400 to do a leak search. I am looking at approximately $1200+ for labor to repair. For a fairly expensive outlay for a piece of equipment and only lasting 3 years, this doesnt sit too well with me. After reading all the following complaints about Carrier and their evap coils, you wonder, where is their engineering on these coils? Possibly thicker copper tubing might help with the increase in operating pressures with Puron? Where is their quality control? Where is their concern for their customer base? If you keep making an inferior product (or is this planned obsolescence?), maybe Carrier needs to take lessons from Japan on making good products. My previous Payne A/C lasted approximately 35 years with only approximately 3 service calls. Needless to say, I am a very dissatisfied customer with this product. In fact, I am thinking on having this unit pulled out and buying another brand and take my loss as I have no confidence that another evap coil replacement will not fail in the future.

Since our Carrier air conditioner was installed in 2013 we have had to have the coolant replaced in it every year. We are told we most likely have a small leak but that these leaks are very difficult to find. Almost $300 again this year. If I want to pay to have them find the leak and then flush the system and replace the coolant the cost will be another $1000. Sorry to say we are very disappointed with this expensive purchase with which we have no recourse.

We purchased a carrier system in Nov. 2019, it had a condenser leak in Dec.2020, four days later the compressor stopped working. Total labor for both jobs was $2500.00 dollars. Carrier’s customer service denied payment for all or part of the labor. The exact statement in the e-Mail from Mr. Lee ** was “Carrier only pays for excessive or expensive labor cost”. David L Gitlin Dave President/CEO, Carrier Global Corp stated in on the company’s website “we want to do what is right”.

New 2 stage system - Ive had this air conditioner for 8 years and had 3 compressors put in. This last one I had installed on the Wed. after Memorial Day. It still has not cooled the house since it was installed and never turns off. In the day time, it will get to 80 degrees. At night, around 3:00 am, it will cool off to 70 degrees. Ive called my installer and told him about it and he says he has to call the Carrier guru to find out what to do. It is now June 20th and every day about 3:00 to 4:00 pm, it will be 77 to 80 degrees in my house. I want it fixed NOW!!!! Ive never had a problem cooling the house before the installer says I should build a shade house over the outside unit. He put it there. Even the other compressors were able to cool my house, 1600 sq. ft, with a 4-ton unit.

I paid $13,000 for an Infinity System in July 2007. On New Years Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

I bought (3) 2 ton heat pumps for my home, the Carrier Infinity Systems. Compressors have had to be replaced, thermostats have to be replaced, units are just horrible, noisy. I have nothing good to say, I thought I was buying a Rolls Royce got a rambler.

We moved into our totally new home in September 2015. Today, with temperatures hovering in the mid to high 30s C our air conditioner does not work because the Compressor is faulty and must be replaced. We have already waited for over 1 week (since July 21, 1:00 PM) and are told the part will be here by August 3. The part is covered by Warranty but the labor is not. We are told it will take about 6 hours labor at $88.00/hr and we will have to pay that. Does this sound like a reasonable deal???

I paid $6500 for a new furnace (59SC5A)/AC in July of 2016. Turned on my furnace on Friday 10/12/18 remotely via wifi thermostat and came home to NO heat. Called after hours service at $145 just to walk in and diagnose the problem. Bad gas valve that they do NOT carry and have to order and I have to PAY for the service call and the labor which is unacceptable. No heat for the next 3-5 days with temps in the 30s and 40s. SAVE YOURSELF THE HEADACHES AND STAY FAR AWAY FROM CARRIER. The quality is subpar for the premium price and I feel this is just going to be the first of many problems with this junk!

I purchased a Carrier Infinity furnace in 2008 thinking that this furnace would last as long as my previous Lennox. My previous furnace lasted 18 years without any problems. Carrier instructed me that I had a 5 year parts warranty and does not include labor. I have just learned that Carrier offers a 10 year warranty on parts after 2008 and refuses to cover any cost of my repair. I have verbally stated that Carrier products are designed to fail just before 5 years are up and I seriously recommend that under any condition do not purchase any of their products ever. Their customer service is absolutely horrible and they like to hang up on many occasions. I wish I had never brought this piece of garbage.

I am an a/c contractor in Florida. I have installed a lot of carrier/Bryant systems and I have had no problems. I also installed Trane, Maytag, Gibson, Frigidaire, Westinghouse, Goodman, Amana, Nordine. I had so many problems with these units it almost ran me out of business. I am still doing warranty work on them and I stopped installing them two years ago. If you are having the types of problems Im reading about here with carrier you should change your contractor because I have no problems and have installed hundreds of these systems. If you are looking for a great system, buy carrier but make sure you also pay for a great contractor thats just as important.

Our Carrier heat pump system was so quiet. The only way we knew it was on was the cool air filling the room. Although the Carrier system is more costly than other systems, it makes up the cost with efficiency. Our electric bill came down drastically after replacing our dinosaur.

In 2008, I purchased a major product which was a Carrier Bryant ClimateMaster GT-PX water source heat pump. I thought I purchased the best warranty and well-known product available with the cost of over $7000. After 18 months of operation, this unit started having problems. After a multitude of service calls to the dealer, it was determined that there was a water to freon leak. It was then classified as a catastrophic failure event. This happened during the middle of winter and we had to rely upon the back up heat system, which barely provided enough heat to keep but consumed a huge amount of power.Carrier required the dealer to cut the water coil unit and sent to Oklahoma to be analyzed. It was apparently determined the copper tubing had developed corrosion by contaminated loop fluid and their opinion was that it was not a manufacturing problem. I requested the coil system be returned so that I could have it analyzed by my own sources. I did not receive any response. I did, however, keep both intake and outtake ends of this coil system. There is no indication of any corrosion.Through many calls to dealer, distributor, and manufacturer (Carrier), the distributor finally agreed to replace the now destroyed heat pump, if I agreed to remedy the so-called water corrosion problem with a separate enclosed plate to plate loop heat exchanger, which I agreed to due out of desperation at the cost of $2600.The new water source heat pump provided by the distributor is a Carrier 50 YD model, installed on 04/22/11. Alas, this was not the end of the story. On 01/11/13 (20 months after installation), I had to have a service call to replace the freeze control sensor. One month later, Im still having problems. Another service call determined there was a freon leak at one of the solder connections which was repaired. I was wrong once again thinking, I had a good warranted Carrier product.As I understand it Carrier would not honor any of the repair costs which the dealer said he would absorb. Needless to say, Im stuck with this product. I really have no problems with the dealer or the distributor. It appears to me they took the brunt of the cost on this matter, which I feel should have been provided by the manufacturer. As you can see, this has been a long drawn process which the manufacturer has not taken any responsibility. This has created a lot of extra stress on my family and me. Obviously, I am not a happy customer and I feel that Carrier has given me, my dealer, and the distributor a lot of headaches and hassles. This is causing a lot of redundant time-consuming checks and rechecks and no warranty support. I will never recommend or purchase a Carrier product.

I have had a Carrier air conditioning system for over 25 years and had to make only one repair on a faulty relay which cost less than $ 150.00, I don`t need to say anything more but this unit has always proved to be reliable year after year after year....

This system has been very reliable and dependable. Very little maintenance required. The system has stood the test of time and weather. I would recommend Carrier for its economy and freedom from repairs.

I have had a Carrier Infinity system for 10 years. Within 3 years the compressor went out. A few years later we had a freeze and the heat pump turned on the outside unit breaking the fan. Carrier refused to cover. A year ago the compressor went out again. Carrier was willing to cover the compressor under a 10 year warranty, but not labor. My contract stated parts and labor. They later, after much negotiation, agreed to replace the condenser (including compressor) for $2500 and would extend a new warranty for 10 years parts and labor. Now the unit dies and its a circuit board. After replacing the unit would not come on again. It took 7 hours on the phone between the tech and Carrier to get it running again. Carrier support was reading a manual to help the tech figure out the problem. Their service even to a technician is a joke. I will never own another Carrier.

Had a new Carrier system (AC 24ACB3 & Furnace 59SP5) installed in our home June 2017. After install, we were very disappointed to find that our brand new furnace and AC unit were noisier than our old ones (not sure about energy efficiency yet but it seems that the new Carrier unit runs longer and more often than the old replaced unit). Back to the noise issues: We had Expert Heating & Cooling come back to our house a handful of times to try to determine and fix the excessive noises that were being sent throughout the home. #1. They replaced a portion of the factory AC line with a suction line at the unit. This new line is an eyesore and looks ugly. It did however quiet it down quite a bit (if we had not complained we wouldve been stuck with the excessively loud noise - now we have an ugly tube at the AC unit). Our old unit was quiet and not an eyesore #2. The new Carrier thermostat made a loud annoying click that everyone in the living room could hear each time the unit turned on and each time it turned off (our old replaced thermostat was quiet) - the new one was unacceptable. Again, they came out and replaced it with one that doesnt make a loud click. #3. Excessive/continuous blower whining or howling coming from the brand new furnace. This steady whirling whining noise permeates through the entire house and you can hear it at every vent - its very annoying. They tried to address it numerous times; They slowed down the blower speed but that wasnt the answer. Another time, both Expert and Carrier came out to the house and replaced the blower - - the whistle from the blower was still the same. Carrier said this is the way the new blower sounds and that we would have to get used to it - (there is NO getting used to it so far). Carrier mentioned that its possible we could try an older generation blower but we would lose some of the energy efficiencies that we gain on the new one. Carrier also mentioned that they could insulate some of our ducts near the furnace to quiet things down. Today the whistle still exists. So, in summary: we were very very impressed with Expert Heating & Coolings professionalism and customer care. However, we are very disappointed with the Carrier products we received. Please let us know if something can be done (without compromising the efficiencies of our new system) to remove the whistle noise. 12/7/2018 update - Carrier never responded to this note I submitted to them on their website. (and no, this howling noise is not caused by little air leaks or whistles in the air ducts, its from the motor)

I had complaint Carrier for my split ac (1.5ton), this is my fourth complaint for your product. Last complaint was lodged for NOISE OCCUR IN SWING FLAP. Which was done by your engineer Mr. ** who had broken the swing flap and on the same day, when I switch on my air conditioner the swinging flap is not moving, and on the next day I again complain your carrier, then again Mr. ** come from your side as an engineer and said that it is broken by you, and you have to pay for this. Tell me why should I try to repair the air conditioner and why should I touch when you are providing services for your product, when the product is under warrantyor why should I touch I am not a technician of air conditioner. This part was totally checked and repaired by your employee and now today he is saying that you have broken the part and you have to pay for that.

We built a new home with our builder using Carrier for the HVAC system. After 5 1/2 years of use we had to replace both the outside and inside units, their warranty is 5 years. I have owned many homes and have never had as many problems with a unit. Their customer service was also unhelpful. I would never install or buy a home with a Carrier system.

Two homes, one with Trane the other with Carrier. Carrier failed after 8 years and the company would not back up their warranty. Trane still running on its 15th years after a $500 repair on the control board. I am shopping for a new heat pump and I will never buy another Carrier.

Carrier Comfort Series unit - Puron. We are extremely dissatisfied customers. $4,500 was spent on a brand new, energy efficient air conditioner. We were told from the sales man that this was the top of the line product and will save time and money. We had this new unit installed on Aug. 11, 2014 and when we went downstairs to check it on Sept. 6, 2014 because it wasnt dropping the temperature in the home sufficiently, we saw that there was water all surrounding the unit. In +30 degree weather we called the company to say we wanted it fixed and they couldnt send out a worker for a few days. When a worker came out he worked for 2 hours that night and 4 hours the next day, he spent this time cleaning up the mess that was left by the installers. He told us when he had done all that he was able to that the unit was defective and the company was aware of 20 other units that were defective this summer of the same model. Apparently the evaporator coil was faulty on it. Waiting for the sales man to call back. So far no call. Not happy.

I purchased Carrier 2 ton and 3.5 ton Heat pump/AC units in Feb 2018. The 3.5 ton unit failed and had to be replaced in July 2019 (15 months). As of Oct. 4, 2019 this unit now needs additional new parts. The 2 ton unit also failed in Sept. 2019 and needs major parts replaced. My HVAC contractor is working with me and told me to contact Carrier customer service. Carrier customer service has informed me that their only responsibility is the warranty for parts. The $1000`s spent for labor is my problem. Bottom line is Carrier feels that if their unit lasts 1 year they have met their obligation. I know that everyone buys heating and AC units with the expectation that it will last more than 1 year. Carrier does NOT have that same expectation -- they hope it lasts a least a year so they are off the hook. Do Not buy Carrier products - unless you want to replace them quickly.

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying Well why cant you tell me whats wrong the unit? I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company. He agreed to talk to the first company. Days later, no response. The outside HVAC company told me they have tried to contact the agent several times. No response. I contacted customer relations at Payne. I was just informed my conversation is being recorded. This unit is still under warranty and now I have read reviews from this site, I am horrified! I have spent hours on the phone. It has been 90 degrees this week and I cant get anyone to help me.

I recently installed Carrier Performance 96% efficiency gas furnace. It gives me more trouble than comfort. This furnace is way louder than my old 30 year old furnace. The fan motor seems to have two speeds, the noise level of the lower speed is acceptable but when it is in high speed, the noise suddenly turns extremely loud. It is so loud that it often disrupts your sleep especially when the heat kicks in. I paid so much for this furnace and it does not give me the comfort I expected. This furnace is not as advertised as a high-quality brand.

After 5 years my Payne heat pump unit is almost completely rusted away. Even though there is a 10-year warranty rust is not covered by them. Payne customer service said they couldnt help me but I could call their parent company who owns Payne, Carrier, and Bryant. Of course United Technologies ignored all attempts to contact them and obviously it is the protocol for these hvac manufactures to have someone call the corporate office because they know there will be no response. Bad product. Bad customer service.

I built a new home within early 2012 in South Carolina and installed three 2 ton Carrier heat pump systems and one 3 ton system. (4 systems in all) In 2015 the first copper coil developed a leak due to formicary corrosion (supposedly a reaction with my foam insulation) and the other 3 all followed by mid 2017 and were replaced by aluminum coils. (Warranty) Supposedly the aluminum would not react with the foam insulation. However, an aluminum coil installed in 2016 has now failed/leaked due to the same issue. The aluminum coils are only warranted for one year so now I am faced with replacing the whole air handler in order to get a 10 year warranty since replacing the coil costs almost the same amount with only a one year warranty. I understand the same issue is rampant in the industry so I do not understand how any company can survive by providing a product they know is destined for early failure. I have heard that tin plating solves the issue but I also heard that aluminum solved the issue. Obviously, I am disgusted with Carrier but do not know how to force them to upfront with the issue and take care of their customers.

Our Infinity series 25 heat pump was installed in 2006 and we had a 10-year parts and labor warranty included at that time. We have the system checked twice each year and things have worked well until recently. On our last bi-annual service call (January 24 this year), the outdoor temperature sender unit was determined to be bad and was replaced at no charge. Then three days ago, we received a system malfunction notice on our indoor thermostat so I called our service company and they were slammed, so we set up an appointment for today. The tech came out, spent an hour checking the system and determined the compressor is failing causing the thermal lockout conditions which were recurring on a regular basis (it is a Bristol compressor). He called their carrier supplier while he was here, went through the problems and trouble codes with them on the phone and then received the okay to replace the unit. There will be no charge to us due to the 10-year service agreement. I told him that I had read about the problems with the Bristol compressors and he said he was aware of the problems as well. He said they had a great supplier to work with and had some problems initially but no longer have them with respect to getting warranty replacements when they properly document the issues involved and the warranty is in effect. Apollo is our contractor here in Kennewick, Washington and theyve done a good job and have the right relationships with the manufacturer and vendors to get things done.

Had new Carrier air conditioner installed by Bloomington Heat and Air 7 years ago. Last year A/C failed and a hard start was added. A/C failed this week and I was informed compressor was bad. Good news, compressor covered by warranty... BAD news... labor and install is $1000. Nice. My old unit lasted 30 years. Nice progress.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor wont start and I had to fix that. Then my compressor went out a year later. Now my compressor wont start again. The HVAC people will only tell me it has age on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

After coming home from work on a hot, sunny, Friday afternoon, I noticed the inside of the house was MUCH hotter than what the thermostat was set for. After going outside and checking the heat pump, I noticed that the copper lines were frozen and the fan wasnt spinning. After calling the installation company, they said they wouldnt be able to be out there until Saturday afternoon (of course!). The repair technician came out Saturday around 3:00 pm and said that it was the motor and that Carrier knows these are bad motors, but they wont do anything about them until they break. They last roughly 2-2.5 years before they need replaced. I have already replaced at least 40 this year and thats just me.... I have three other partners!. Of course, he said that it wouldnt be able to be taken care of until Monday after he contacted Carrier. On Monday, he ordered the part and Tuesday around noon, he actually came and fixed it. If anyone knows what the weather is like in September in South Carolina, then you know that there were FOUR VERY UNCOMFORTABLE NIGHTS OF SLEEP (youre not getting much sleep when it is hot and humid... all a fan did was circulate the hot air). I wish that I had known about all these problems with Carrier before we built our house 2.5 years ago! I can assure you that from here on out, that for me, it will be hard to stop a Trane. I have asked two different technicians now, who they thought makes the best unit, and both unquestionably said Trane. Thanks to Carrier, I am now out $300 because of a known faulty motor (sorry to everyone else who has spent more money because I know that sounds like chump change, but I definitely would like spending that on something else). If any car manufacturer had known issues, they would put out a recall and fix the unit.... Why isnt Carrier doing the same? Unscrupulous is word that comes to mind...

Purchased a Carrier Infinity furnace and heat pump on 6/21/13. The compressor went bad in 10 days on July 3, 2013. Carrier replaced the unit. Less than 3 weeks later, the unit shut down. There was a loose wire on the outside unit. Twice the techs have been out to try to fix the water in the garage during the summer. Wrapped the outtake lines and flushed the line. They say it is just condensation. A few days ago, I discovered I have a steady leak under my house. They will have to contact Carrier because they are not sure of what the problem is but they think it is a bad gasket. Does anyone know if there has been a recall on this system or is there a class action lawsuit? I seriously think I have a lemon. I have not contacted Carrier yet, but will this week if the leak is not fixed.

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now Im left with buying a new system. What a ripoff.

I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had problems ever since. The furnace leaks water on the floor, shuts off by itself, had it serviced many times, the air conditioner has a leak, the heat quits and has to be reset, problems after problems.....I will never get another unless they replace it. I have all the service reports from my service man.

In less than three years of installing a new heat pump, we have had the upstairs computer board replaced, the outside capacitor unit and the upstairs blower motor. I have a case # given to me from Carrier for the concern of the unit. Of course, they say they havent had any complaints for these particular parts not lasting. According to all of the concerns I see from the reviews, I beg to differ. They have told me they will send a Carrier representative to us to have our unit evaluated if we have another problem as all things have been the inner electrical or computer parts. I have had no concern with our installer... just not happy with the product. I feel like spitting bullets.

I had a new Carrier heat pump and condenser installed in July of 2011. I thought I was buying a premium quality product. Well, December of 2014 the compressor went out. Though under warranty, I had to pay $800 for labor and freon. This week my unit stopped heating. Now the condenser coil has leaked and Ill be out almost $1200 for this warranty replacement. Less than 5 years old and $2000 out of pocket for repairs? So much for premium quality. NEVER again will I purchase a Carrier product!

Carrier refused to fix a defective evaporator coil since it was 2.5 months past the 5 year warranty. They wouldnt consider contributing the part or any cooperation. I tried to send a letter to the president since customer service was useless and the customer rep wouldnt send it forward. They were also rude and refused to even consider the fact that an evap coil should not go out on an air conditioner that is only 5 years old. Id like to know if anyone has heard of any class action suits associated with defective coils. I cant believe all the comments about defective coils in this website.

It is extremely hard for HVAC companies to work with Carrier. My units coil broke so the coolant ceased working. I was charged $1600!!!! to replace the coolant although the coil was covered. Mind you, the coolant was lost because the coil failed. Carrier refused to cover it. NEVER AGAIN WITH THIS COMPANY.

I just recently had a complete HVAC system installed a few months back. We had our first Trane HVAC system for almost 20 years. We couldn't be more happy with this system. We would recommend Trane to everyone because of their quality and longevity!