Since our Carrier air conditioner was installed in 2013 we have had to have the coolant replaced in it every year. We are told we most likely have a small leak but that these leaks are very difficult to find. Almost $300 again this year. If I want to pay to have them find the leak and then flush the system and replace the coolant the cost will be another $1000. Sorry to say we are very disappointed with this expensive purchase with which we have no recourse.

Lake Lure NC. After two years turned on A/C for recently completed bonus room for future retirement house. Unit started short cycling. Two tech visits later condenser coil found to have two or more leaks. Contact with Carrier customer service and they admit product defect and hide behind one year labor warranty. They are sorry I am dissatisfied. I own four Toyotas because they stand behind their product. Last Carrier product I will own. I called by HVAC contractor in Fl and he is replacing my failing unit with Rheem. Sorry Carrier, customer service doesnt take an Einstein.

I purchased a Carrier Infinity 2 ton heat pump on 08/16/2010. Two years and one month, it needed its motor replaced. That was done in September 2012 with me footing the labor. Now on February 12, 2013, the control board on the same unit needs to be replaced. This unit cools our bonus room upstairs and is set to cool at 80 and heat at 62, so it is not used a lot. Again, I have to pay labor to have it fixed. I am really upset to have a 2-year-old unit go bad. By the way, the heat strips set off my fire alarm after the initial install, the first time the heat pump came on. I paid lots of money for this unit and another 5 ton Infinity. I would be willing to join the class action since this is a lemon.

Despite the fact that the part was under warranty, the support desk blocked me from collecting my money back simply because I installed the HVAC blower motor myself. If I used one of their technicians the labor would have been more than the part, proving that they are just trying to steal from people and dont respect warranties. Carrier is a garbage company for both enterprise and consumers.

We recently installed a Carrier split type inverter gold series air conditioner and we did not regret anything about it. Yes, it cost us more than buying a regular window type air conditioner but because this Carrier split type has the inverter technology, it is more energy efficient therefore lower electric bills for us. It also cools the room faster and it is very quiet. You dont even know its already on because it doesnt create one sound. It also comes with a remote control that is very easy to use. And true enough, weve noticed that our electric bills have become lower the past few months that weve started using this Carrier split type air conditioner.

Just over ten years ago, we built a new home in Pennsylvania and decided on a Carrier heat pump because of anticipated quality and longevity. The outdoor unit is a 38YDB using a Bristol compressor. The compressor recently failed after 10 years and 6 months. Through our HVAC repair company, we knew that Carrier has had problems with the Bristol compressors (which are no longer used) and our repair company should know since they have been a dealer for almost 30 years.I contacted Carrier customer service and customer relations personnel by telephone and I made them aware (although they didnt acknowledge) of the companys compressor problems. I asked two questions : 1) would Carrier provide some satisfaction to our situation with regard to how close to the warranty the failure occurred? and 2) if we should choose to purchase a new Carrier unit, would the company provide any type of recompense toward the cost of the new unit? Carrier provided nothing in response to my inquiries. Essentially, No, were not going to provide any measure of customer relief or satisfaction and with the tone of, nor do we really care if you take your business elsewhere. This I will certainly do!

I had complaint Carrier for my split ac (1.5ton), this is my fourth complaint for your product. Last complaint was lodged for NOISE OCCUR IN SWING FLAP. Which was done by your engineer Mr. ** who had broken the swing flap and on the same day, when I switch on my air conditioner the swinging flap is not moving, and on the next day I again complain your carrier, then again Mr. ** come from your side as an engineer and said that it is broken by you, and you have to pay for this. Tell me why should I try to repair the air conditioner and why should I touch when you are providing services for your product, when the product is under warrantyor why should I touch I am not a technician of air conditioner. This part was totally checked and repaired by your employee and now today he is saying that you have broken the part and you have to pay for that.

I purchased the Infinity 17 Unit in 2009 with, according to my contract with the dealer, has a 10 year warranty. Recently the compressor went out and upon trying to replace it, I was told the warranty was only good if the products were registered. They (Customer Relations at Corporate Office) stated that registration for the unit was not completed. It only shows the registration for the furnace which extends that warranty from 5 years to 10 but did not show the same for the compressor.Therefore they would not honor the warranty for the compressor. I told them there must be a mistake since why would only one part of the system be registered and not the complete unit. They refused to do anything to remedy the matter. So I am stuck with a bill of several thousand dollars to repair or replace the system. Also, I had to replace the coils three years ago. I purchased this higher priced unit because it is one of their top products and the warranty. I am very disappointed with the unit and with the company response.

Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.

I built a new home which we moved into in 2014. The only equipment which has failed has been my Carrier gas furnace and outside a/c unit. I have had the coil in the furnace replaced, the blower motor replaced, a leak repaired on the outside unit and once again I am without air conditioning waiting on a service call which will take 3 days. My units carry a 5 year warranty (parts only, labor was for one year I believe) which could have been extended to 10 if my units were registered (for marketing purposes I was told) within 90 days of closing on my home. With the mountain of paperwork/moving/dealing with banks/contractor I missed this deadline. I cannot say they, I wasnt handled a piece of paper at some time telling me to do so. Even though I am still in the initial warranty period, and Carrier could obtain my data for marketing purposes, they will not extend my warranty for the additional 5 years.That being said this equipment should not have failed so many times in such a short period of time. I have had no issues with any of the other appliances in my home, only my Carrier equipment. They treat their warranty like rebate cards. They know most people wont register their equipment so they can get out of the additional years of warranty. I only found out about this from a different Carrier dealer who will now be servicing my equipment. Buy something else. The equipment I have is unreliable and thus far I have not been impressed with their service. I did not have a choice as my builder had the equipment installed, when it is replaced I will stay away from Carrier.

Had a new Carrier furnace and A/C installed in August 2013. It totally worked fine until last summer. After several visits by several technicians they replaced a low pressure switch and a coil in the inside unit. Last occurred last fall. I turn the unit on the spring and no A/C. Called the company that installed it since it is still under the 5 year labor 10 year parts warranty. It required 2 lbs of Puron. They never checked for a leak but recommended I have a nitrogen test that would cost me $800.00. I asked why I have to pay for a leak test under warranty. The tech told me that it is not covered under warranty. So they will continue to put Freon in until it goes out of warranty in August then it is all on me. A wasted 9k. Never ever buy or recommend Carrier products to anyone.

I paid $13,000 for an Infinity System in July 2007. On New Years Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

I purchased a brand new heat pump August of 2014. I live in an area where you dont need to use the heat pump but only a few days a year. In the winter I use a gas fireplace or the gas furnace. September of 2016 my heat pump was making a metal on metal sound so I had a hunch I was having a Freon leak. I called my service technician who confirmed via a nitrogen test that I had a Freon leak. This basically is a new unit since it doesnt get used very often. I called Carrier to see if they would help with labor charges as my brand new unit now is going to cost $1,500 to fix just in labor charges which includes the $507 charge to test for the freon leak plus another $105 to replace freon. They were less than sympathetic and fully stated they do not help with labor charges no matter the circumstance.I will never use another Carrier product. I will never refer anybody to purchase I carry your product. I had faith in the company that installed it realizing they dont know the products that they get from the company from the distributor. Im highly just satisfied with Carrier and I think it class action suit needs to be brought against them for POOR products.

Carrier Heat pump compressor problem; repaired 3x, still does not work. They said I can have a new heat pump for 1600 dollars. I dont think I should pay when I bought the top of their line just 7 years ago.

Three top of the line Carrier units installed in the fall of 2006 has 100% rust and mold in all the copper evaporator coils inside the 3 air handlers. It has undergone consistent maintenance and service in the spring and fall every year. I contacted Carrier with the problem and they refused any assistance because the 5 year warranty has expired on the component, even though the local Carrier dealer who installed and serviced the units confirmed it is a manufacturing problem. The 3 unit models are: FV4BNF002, serial # 1606A82006; FV4BNF005, serial # 1106A87390; and FV4BNF005, serial # 4805A85599.If anyone reading this review is planning on installing a Carrier unit, please think twice and also read the 80+ other similar complaints. Also, please pass the word around so that others will not have to go through similar experience. The builder convinced us to install these Carrier units when we were considering another leading HVAC brand known for its excellent customer service and product reliability.

On October 24, 2014, I had a new Carrier air conditioner installed. Unfortunately, the product has not performed well and to our expectations. As of May, 2015 the unit was making an unusual loud noise, although the technician was not able to find anything wrong. In August, 2016 the unit was making a loud noise again. This time we also noticed water leaking and that the unit will successively go on and off. The technician determined that the units expansion valve was faulty. In August 2016 the repair was completed. While the parts were covered under the warranty, we incurred expenses for the labor in amount of $375.00. In addition to the expense incurred and the hindrance of not having AC in 100 degrees weather, we had to twice take time off from our jobs, once to have the unit inspected and a second time to have the repairs done, which took nearly 5 hours to complete. We were disappointed to say the least and find it unacceptable that a new unit that has been in use for less than 2 years, to have such issues.To resolve the problem, we contacted Carrier and kindly requested a full reimbursement of the $375.00 cost we incurred. Per our online research, this issue has happened to other Carrier users and we deem this to be a flaw in the manufacturing of the system, and not normal wear and tear. The response back was that, while they are sorry for the inconvenience created by their system, they cant help us as they are not responsible for the labor cost we incurred! After we spent close to $7k on a new unit, I find it unacceptable to have to spend another $400 in the second year on repairs!

I just recently had a complete HVAC system installed a few months back. We had our first Trane HVAC system for almost 20 years. We couldn't be more happy with this system. We would recommend Trane to everyone because of their quality and longevity!

Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and cant get one because Iceman cant diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman wont get me one.

Like others, it seems that a few months right out of warranty something breaks. I installed a top of the line Infinity 96 5 years ago. Last week the furnace motor stops operating. My service company followed the repair instructions that suggests replacement of a main PC board and then a motor module. It turns out the main PC board did not need replacement and the motor module was defective - a couple of months outside warranty. Carrier wont accept the unused main PC board back once it was opened. At wholesale cost I was out $900 for the two parts. I would wish that Carrier would accept the PC board back for credit and replace the motor module under warranty. So far I have had no luck going up the chain at Carrier. Any suggestions would be welcome.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor wont start and I had to fix that. Then my compressor went out a year later. Now my compressor wont start again. The HVAC people will only tell me it has age on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

We have 2 Carrier AC units in our home. Installed brand new on new home in 2016 and there have been over $3,000 in labor and shipping costs to repair the units. They even charged us shipping for a replacement part that was dead on arrival and we had to pay shipping costs and labor costs again for the repairman to come out again with another part. That was a little over a month ago and now the same part needs replacing again!!! Never buy this brand ever again. They’re selling junk and then charge you shipping to replace parts under warranty but you’re stuck paying the labor. They must know they are selling defective parts and systems. Why would we have needed to replace the air handler parts 3 times in 3 years?

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.He replaced the third compressor in September 2013 and found out that Carrier knew of the problems. Our local company, Simmons Heating and Air would not do anything about it either. December 2013 and now it is the capacitor and start cap relay. We tried to work out a solution with Carrier and our local Simmons Heating and Air. We decided to spend another $1400.00 to have the unit replaced in 2013. We now have Model Number 25HNB648A003. It is Labor Day, 2014 and we are sitting in 100 degree weather in North Carolina. The repairman showed up today and said it is now the blower in the air handler, which has a 5 year warranty which is now not covered. The repairman from Simmons said it is a very expensive part. So we are now past $16,000.00 after only six years of owning the unit. If I could afford it I would send the Carrier back to the company and have a new TRANE unit installed. ALL I CAN SAY IS RUN. DO NOT THINK TWICE... DO NOT INSTALL A CARRIER SYSTEM.

I purchased my home brand new. The very 1st year had problems with HVAC unit all told every year for the past 7 yrs Ive owned this home I have had to have repairs done to unit. Why is there no accountability from the company for such poor work.

I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008. During the first year the installer would fix all the minor problems as they popped up, no out of pocket expenses. The 2nd year it started getting expensive. Refrigerant leaks, fan motors quitting, coils leaking and needing to be replaced, drip pan cracking and leaking, pounds of Puron added, startup capacitor replaced three times, and today 2.5 pounds of Puron. The only thing that hasnt quit yet is the compressor. I have spent a great sum of money from the yearly fix up. Carrier is undependable and expensive. My buddy had similar problems with his carrier. He installed his in 2007. After the 4th year of breaking down, he called a Trane dealer and had a unit installed. Up till now never a repair. He said for me to save my money and switch to TRANE.

Six years ago purchased from Sears a new Carrier Infinity which cost $8,000.00. I thought that buying the supposed best system in the market & from a company like Sears I was making a wise decision. This was my first mistake. Yesterday March 15, just few month short on the six birthday of my very expensive Carrier & after expending the last 4 month $1,300 on repairs, I finally decided to end my nightmare & install a regular air conditioner, no frills just cool air.If you have a lot of money to throw away then buy a Carrier Infinity. If you want to be happy & save money on the long run please dont even think on buying a Carrier Infinity. The company who installed my new air, they told me that they see exactly what happened to me very very often. Look around & you will see Im not alone.

I purchased a new home in Sept. 2007 with a Carrier HVAC system. I made several complaints to the installation company during the first year about quality of the installation. Three trips and the company assured me they had corrected all items. In just under three years, cooling coils on both units of the two-unit system failed and had to be replaced. Replacement coils were furnished under warranty but the bill was $1500. I hired another company to do an analysis of system. Based on this inspection, I filed a formal complaint with state licensing bureau. Finally, about $4,000 worth of corrective action was performed at no charge. Corrections included the installation of an additional return air ducting that was not installed but was on original design.Well, now 3 years and 5 months later, the cooling coil on one unit has again failed leaking out all Puron over a weekend. Carrier will not provide replacement coil under warranty. Work is being completed today and Id guess the bill will be around $1500. So HVAC repairs of $3000+ in 6 years on new home has to be considered unacceptable quality.

The system is only three years old and so far running as expected. It is a heat pump system that supposedly saves on bills. But interesting the builder also gets a REBATE he does not pass along to the homeowner - probably the reason he pushed for a heat pump system.

I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.

I bought (3) 2 ton heat pumps for my home, the Carrier Infinity Systems. Compressors have had to be replaced, thermostats have to be replaced, units are just horrible, noisy. I have nothing good to say, I thought I was buying a Rolls Royce got a rambler.

We wanted air conditioning, and were told that we needed to buy a new furnace unit combination, so we bought a Carrier. It was 14 years ago, and we have had to have repairs done to this thing, every single year. I will never buy another Carrier product as long as I live. The original furnace was 20 years old, and had only been serviced twice in that time. This is a rental, and in our own home, we have a 37 year old furnace that has been serviced once. Neither one of these furnaces were Carriers. Never buy a furnace with a circuit board. They do not last more than a year. It costs more than $200 every time you get it repaired.

When my Trane heat pump finally expired after more than 20 years, I made the mistake of hiring a company, Bryant Heating and Cooling, which installs Carrier units. Within a year, the defrost board went out. After a few more years the compressor broke, Carrier replaced it under warranty, but Bryant wanted $1500 labor (about 2 hours work) to install it, but finally reduced the cost to $750. After installing the compressor, a valve in the heat exchange unit in the garage was found to be defective. A year later, the unit lost pressure, which was traced to a leaking canister next to the compressor (Im not sure what its called). The technician convinced Carrier to supply the part, but labor again was going to be $1500, but was reduced to $325. DONT EVER BUY A CARRIER! If I have any more problems, Im going to bite the bullet and replace this piece of crap which I can never depend on.

I built a home in 2011 with a Carrier 48ES heating/cooling unit. By 2017 the units heater exchanger tubes are completely rusted and the unit must be replaced for a price of over $6000! I find it interesting that Carriers warranty only covers the unit for 5 years.

I bought a Carrier heating and cooling system back in 2010. Had a problem with the condenser freezing up when the weather got cold. Happened several times but was rectified. This year the heat went out. Had the same symptom. The company I bought the Carrier from was no longer in business so called another one that was a Carrier certified. They condemned the unit. Heat exchanger was burnt. These typically should last for 15 years. Only lasted eight and a half years. Getting Carrier will replace the part but the problem is the installation is very expensive. Its like buying an expensive car. All the parts are very expensive and they charge a fortune to install it. Dont be comforted by the warranty. Its worth very little.

It is extremely hard for HVAC companies to work with Carrier. My units coil broke so the coolant ceased working. I was charged $1600!!!! to replace the coolant although the coil was covered. Mind you, the coolant was lost because the coil failed. Carrier refused to cover it. NEVER AGAIN WITH THIS COMPANY.

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.

The major manufacturers of HVAC equipment all buy the same parts. None is better quality than another. Carrier is ahead technologically, however.

After coming home from work on a hot, sunny, Friday afternoon, I noticed the inside of the house was MUCH hotter than what the thermostat was set for. After going outside and checking the heat pump, I noticed that the copper lines were frozen and the fan wasnt spinning. After calling the installation company, they said they wouldnt be able to be out there until Saturday afternoon (of course!). The repair technician came out Saturday around 3:00 pm and said that it was the motor and that Carrier knows these are bad motors, but they wont do anything about them until they break. They last roughly 2-2.5 years before they need replaced. I have already replaced at least 40 this year and thats just me.... I have three other partners!. Of course, he said that it wouldnt be able to be taken care of until Monday after he contacted Carrier. On Monday, he ordered the part and Tuesday around noon, he actually came and fixed it. If anyone knows what the weather is like in September in South Carolina, then you know that there were FOUR VERY UNCOMFORTABLE NIGHTS OF SLEEP (youre not getting much sleep when it is hot and humid... all a fan did was circulate the hot air). I wish that I had known about all these problems with Carrier before we built our house 2.5 years ago! I can assure you that from here on out, that for me, it will be hard to stop a Trane. I have asked two different technicians now, who they thought makes the best unit, and both unquestionably said Trane. Thanks to Carrier, I am now out $300 because of a known faulty motor (sorry to everyone else who has spent more money because I know that sounds like chump change, but I definitely would like spending that on something else). If any car manufacturer had known issues, they would put out a recall and fix the unit.... Why isnt Carrier doing the same? Unscrupulous is word that comes to mind...

$12,000 for a 3-ton unit installed in 2013. Within the first year the first unit had so many failures with AC that the dealer/installer had to actually remove and replace the whole outside unit. This was after 5 service visits over the summer. They replaced the compressor twice and several other parts (too many to remember). So, with a brand new heat pump you would think all would be good now. Wrong.Winter of 2015 and the system is running on heat-strip backup about 70% of the time. It is a MILD winter here also. I got my electric bill and the kilowatt usage for January had TRIPLED!! $$$. Dealer came out. Did something and said nothing is wrong. Next month I watched the thermostat as it stated the backup strips were running constantly AGAIN. The air-handler would blow cold air even when outside temps were in the mid 30s. When the pump couldnt meet the thermostat demand, on comes the electric strips... up goes my electric bill! I turned off the heat strips to tell the system to use heat pump only, but the only thing I get now is a constantly running air-handler and a VERY cold house. Buyer beware of Carriers low-quality product and marketing HYPE. This is NOT your fathers Carrier of yesterday.

I should have known better not to purchase a Carrier heat pump when Carrier doesnt do site visits like Trane. My Carrier heat pump had a service recall on the thermostat the first month, no notification. My coil now has a service recall because of a manufacturing defect, no service recall notification or call. It add insult to injury, they will not allow me to use my Cool Cash Rebate of $250 and I have to pay for the coil to be installed. They cant even tell me how long it takes to install the coil. The deal is telling me 4 to 5 hours at $110 and another hour to determine the problem to begin which should have been automatic because of the service recall issue. There is no customer service and the Carrier is a piss poor product and the guarantee of 10 years is a joke!

We replaced our old air conditioner in 2015 by a Carrier unit. The blower motor failed and was changed last year (2017). The motor was under warranty at a cost of $450.00. Again this year the blower motor failed and was again replaced at a cost of $420.00. I took the issue with Carrier and was offered no compensation. Stay away from this product.

After reading all the reports on the Carrier heat pump failures and quality control issues I needed to add my story to the list. I thought I was the only one to have to replace the compressor and circuit control boards and too many service call to remember. I bought the system in 2005. Compressor went out under the ten year time span. Replaced by installer but like everyone else not the freon or labor. If there is a class action lawsuit Id sure like to join in on it. Anyone involved can contact me at any time. Latest problem is in the zone control board. I am still dealing with this issue at present.

I built a new home within early 2012 in South Carolina and installed three 2 ton Carrier heat pump systems and one 3 ton system. (4 systems in all) In 2015 the first copper coil developed a leak due to formicary corrosion (supposedly a reaction with my foam insulation) and the other 3 all followed by mid 2017 and were replaced by aluminum coils. (Warranty) Supposedly the aluminum would not react with the foam insulation. However, an aluminum coil installed in 2016 has now failed/leaked due to the same issue. The aluminum coils are only warranted for one year so now I am faced with replacing the whole air handler in order to get a 10 year warranty since replacing the coil costs almost the same amount with only a one year warranty. I understand the same issue is rampant in the industry so I do not understand how any company can survive by providing a product they know is destined for early failure. I have heard that tin plating solves the issue but I also heard that aluminum solved the issue. Obviously, I am disgusted with Carrier but do not know how to force them to upfront with the issue and take care of their customers.

On Dec 29, 2021, I had a Carrier Comfort 2.5 ton 14 Seers heatpump and air handler split system installed. It replaced a very efficient old Trane split system that was just too old and had broken down. The new Carrier heatpump has been nothing but a problem. On heat mode and auto fan it blows cold and ambient air through the registers and is constantly running. It kicks in auxiliary heat in the air handler often cause the heatpump is unable to provide enough hot air by itself to even warm the house and I live in Florida!. I expect my electric bill to go up by $300.00 more a month with this American engineered and built crap. The ac company and installers said this is normal for a Carrier comfort heatpump constantly blowing ambient air in heat mode and constantly running and hardly ever shutting off.Tried calling Carrier to tell them the problem and they referred me back to the ac company. My foreign made Trane heatpump heated the house well before it broke down after 20 years of use. Heard that an American company bought Trane and the new Trane heatpumps being built are also crap. So, that is why I went with Carrier. Next time, I will buy a Bosch heatpump cause American products are poorly engineered and manufactured with planned absolescence, inefficient, not dependable or reliable.... CARRIER comfort American piece of crap.

I am not one to complain about anything but Carrier is off the charts bad as far as customer service and warranties. I will say that the actual customer service reps were polite and professional. I had zero issues with the way they treated me but the message was poor. I will try to keep this as short as possible. We purchased a 3.5 year old home last year. The previous owner almost never used the AC. He figured that they ran it maybe 3 weeks total in the 3 years they had the home. We purchased mid summer and ran it sparingly last year. This spring we had to have it charged and again 6 weeks later. Another month later it was out of refrigerant again. They came in with a sniffing tool and found a leak in the evaporator coil. We had $500 into service calls at this point. I was told that it was manufactured on Aug 19th, 2011. I called in Monday August 22nd, 2016 and was basically told that I was out of luck because the warranty ran out on Friday. The fact was that it was not installed until October 20th, 2011 but no one could produce the original receipt. The original owner, original builder, original HVAC installer and current HVAC company all offered to call in or write up letters detailing the issue but I was told an original receipt was my only option. I would not recommend or ever use Carrier again. The repair cost me $1400 to go along with $500 in service calls and time off work. Poor quality and VERY VERY poor customer service. I would have been happy if they would have just warrantied the unit. I completely understand that labor is not something anyone would cover.

I have a 2005 Carrier Puron system and started having problems in 2011 which was 1 year after the warranty expired on the coils. I had to replace the coil for $1,100 which had a leak. I was told, like many others in this forum, that this is a known defect with Carrier products. I called Carrier and again, as many others have relayed, they did not care. They have a 5 year warranty. I now have the plated 10 year coil. I agree with all the other posts that Carrier is a rip-off and they have no concern for consumers and do not stand behind their products. I would never buy or recommend a Carrier to anyone. My a/c repairman told me Amana has a lifetime warranty and there are better brands that have better warranties.

Had a new Carrier system (AC 24ACB3 & Furnace 59SP5) installed in our home June 2017. After install, we were very disappointed to find that our brand new furnace and AC unit were noisier than our old ones (not sure about energy efficiency yet but it seems that the new Carrier unit runs longer and more often than the old replaced unit). Back to the noise issues: We had Expert Heating & Cooling come back to our house a handful of times to try to determine and fix the excessive noises that were being sent throughout the home. #1. They replaced a portion of the factory AC line with a suction line at the unit. This new line is an eyesore and looks ugly. It did however quiet it down quite a bit (if we had not complained we wouldve been stuck with the excessively loud noise - now we have an ugly tube at the AC unit). Our old unit was quiet and not an eyesore #2. The new Carrier thermostat made a loud annoying click that everyone in the living room could hear each time the unit turned on and each time it turned off (our old replaced thermostat was quiet) - the new one was unacceptable. Again, they came out and replaced it with one that doesnt make a loud click. #3. Excessive/continuous blower whining or howling coming from the brand new furnace. This steady whirling whining noise permeates through the entire house and you can hear it at every vent - its very annoying. They tried to address it numerous times; They slowed down the blower speed but that wasnt the answer. Another time, both Expert and Carrier came out to the house and replaced the blower - - the whistle from the blower was still the same. Carrier said this is the way the new blower sounds and that we would have to get used to it - (there is NO getting used to it so far). Carrier mentioned that its possible we could try an older generation blower but we would lose some of the energy efficiencies that we gain on the new one. Carrier also mentioned that they could insulate some of our ducts near the furnace to quiet things down. Today the whistle still exists. So, in summary: we were very very impressed with Expert Heating & Coolings professionalism and customer care. However, we are very disappointed with the Carrier products we received. Please let us know if something can be done (without compromising the efficiencies of our new system) to remove the whistle noise. 12/7/2018 update - Carrier never responded to this note I submitted to them on their website. (and no, this howling noise is not caused by little air leaks or whistles in the air ducts, its from the motor)

Got Carrier Infinity Greenspeed in November 2012. Got the 97.2% efficiency infinity modulating natural gas furnace and 4 ton 17 SEER air conditioning unit. I do love the low speed variable heating as it keeps a gentle constant heat. Cooling is also good and efficient. Both units, however, have been unreliable. In October 2014 the furnace broke. We needed a new inducer motor. They dont keep parts at Carrier, so it took several days to get the part. Cost me $400 for labor and other parts. In July 2015 air conditioning unit leaked and had to have coolant replaced. In May 2016, the unit would not start during routine twice a year maintenance service agreement we had with installer. There were multiple leaks and the entire outside unit and coil had to be replaced. The installer was great and didnt charge for labor since we had repeated problems with the unit. Carrier again did not have parts on hand, so had to wait a week on parts. Still cost me $600 in additional installer parts not covered by Carrier. So, on this supposed high end system, both the furnace and air conditioner have had major failures in under 3 years of use and these have cost me over $1000 out of pocket. Obviously, my conclusion is that Carrier Infinity Greenspeed is a piece of junk.

I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!

Our Carrier heat pump system was so quiet. The only way we knew it was on was the cool air filling the room. Although the Carrier system is more costly than other systems, it makes up the cost with efficiency. Our electric bill came down drastically after replacing our dinosaur.

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.

We purchased two Carrier Infinity furnaces 6.5 years ago. Serial number 0711A033962 and 5110A03655. Cappy Heating and Air Conditioning installed them. We selected these because we believed they were the best furnaces. About five years into the life of the furnace one controller failed. Cappy replaced those. ($1000+). Now after 6.5 years the primary and secondary heat exchangers need to be replaced on both units! (My cost will be over $1,000.) We replace our air filters every 6 months so it wasnt poor airflow. It was poor workmanship. I expected Carrier to be a reputable caring company. Nope. They are covering part of the labor on the secondary but not the primary. Really! Where is the logic there? When I spoke to Diane in the Carriers claims department, she stuck with the policy. Might as well just talk to a robot. Conclusion, Carriers best furnace is of poor quality & controllers are poor quality. Nobodys perfect, however, I expected they would own up to it. Nope, support is poor quality too. Very disappointing.

We have a top of the line Carrier Infinity heat pump put in place in 2014. It was installed by an authorized installer who has been installing Carrier systems for 45 years. The unit is supposed to be state of the art and cost over $10K. But in 2015, one year after it was put in place, the system broke down in the summer and a motor had to be replaced. Now in 2016, second year after the installation, the system broke down again and another motor has to be replaced. And it takes more than 10 days to order the motor in todays world when everything you order from Amazon can arrive in 2 days.When I called Carrier to file a complaint, the lady I spoke with was supposed to be a senior level rep, and she was even more disappointing. Please note, I wasnt even asking them for anything. My repairs are covered by a service policy I already had. I just wanted to let them know my frustration as a consumer, and I think given the good reputation I have heard about Carrier, you would think how their customers are feeling about their quality and service. Well, this lady blamed everything on distributors and installers, and said Carrier provides 10 year parts warranty and thats all they can do. She basically said Why are you wasting my time by calling me. without using those words.Well, for a state of the art system such as Carrier Infinity, you probably wouldnt expect to shut down for 2 weeks every year in the hottest days of the summer. And you would probably expect Carrier to care more about the quality and service experienced by their highest paying customers. I need to replace another old HVAC system soon and I never thought I would get anything other than Carrier. Now I will look into what other competing products are out there.

Currently have 4 Carrier heat pumps at my home -3.8, 3.0 and two 2.4 units. Units installed 2009 in new residence. 3.0 unit evaporator coil replaced 4-2014, now coil is leaking again! Coils in other units, after HVAC tech. inspection could fail at any time!! Labor costs so far exceed $800! Carrier distributor can do nothing! Distributor can DO NOTHING, but I can -- NEVER, NEVER, NEVER purchase or recommend any product produced by United Technologies. Planning to present my case to Texas Home Builders Assoc. and recommend that they do not disappoint home buyers by installing United Technologies products in new or remodeled homes! CARRIER UNITS A BIG DISAPPOINTMENT!

Im the same person who contributed the complaint below. I am obliged to state that in the end, three days later, Carrier authorized the complete replacement of the outdoor unit, which is worth several thousand dollars. However, Carrier is wiping their hands of it from this point forward. In other words, no warranty. I will also have to pay the labor and supply cost of over $900 and that is with the labor being significantly discounted by my HVAC company. I am very pleased that Carrier finally authorized this replacement. Hopefully, the new 4-ton Carrier Infinity heat pump will perform as well as the 2-ton Infinity heat pump that conditions the first floor of our house.

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is rare that I have had to call for service on the system, the few times I have, (including today) I am charged a service fee. This is the term used by the dealer so that I am paying for a service fee and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a service fee/call. Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.

We have a Carrier furnace and a/c. It is currently 25 yrs old. It just needs a tune up every year. It runs well and is dependable. We are holding out as long as possible to replace it. It is unfortunate that machines don’t last like they used to. Fingers crossed we can maintain ours for a few more years.

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

We purchased a large new home 5 years ago with 4 top of the line Carrier Infinity systems installed by a very large AC company with a very good reputation. We were never informed that you must register Carrier products within 90 days to receive the advertised 10 year warranty. I called about a year after install and thought it would be an easy adjustment for them to give us the full warranty but I was told by one agent and then her supervisor that they each always register their own personal products within the required time and I should learn to do the same. I wasnt amused by their advise. They then only were willing to give the minimum 5 year parts only warranty and replaced multiple air handler blower motors, control boards, temp sensors, controls, condenser unit fan motors and more parts without paying any labor. Fortunately due to having 4 units, when one downstairs unit goes out the cool air from upstairs keeps it very comfortable in our main area of the house, and if you didnt check the thermostat you would never know one was out. Our main area unit has been out for the last 6 months. On three separate service trips to repair the unit, it would go back out between a few hours to the next day. I was unsure when our 5 year warranty was over and as it turns out we had a tech back 4 days after the expiration, and on this trip another condenser fan motor was bad. Carrier Infinity units use a very high dollar motor, the book installed price without warranty is about $1400. I called Carrier and asked about a goodwill extension on that motor but was informed that as it may have been out while under warranty, it is now a few days past the expiration so it is not covered. These failures were not due to poor installation as there are 4 units all with different problems and were installed by a company that Carrier actually recommends as a top installer and they were as well as other companies were back to try to do many repairs. This seems to be a common Carrier experience. I read comments from Carrier dealers defending the product trying to deflect criticism on other installers but thats not realistic. I hope my experience helps others decide on a purchase and remember that even if they gave a 10 year warranty, you still pay for the labor to repair unreliable equipment.

I have a Carrier-Payne A/C heat pump that was installed in a new construction in late 2005 or early 2006. I do not know the specific model number. Up until about 2 years ago, the unit ran problem-free. Since that time, I have had nothing but problems. The unit will quit heating/cooling without warning. The outside fan (not sure what its called) does not come on when the unit comes on and the compressor kicks out to prevent overheating. I can turn the unit off for a few hours and when I turn it back on, it runs fine for hours, days or weeks. It’s totally unpredictable. A technician will come out tomorrow for at least the 6th time. He has replaced a variety of electronic modules, the outside fan twice and added freon once, even though it was not critically low. He is at a loss on what to do next to try and fix it. Neither he nor I have called Carrier and after reading these posts, it would probably be a waste of time. I am paranoid about this unit and had to have someone house sit while I was on vacation just to keep a check on the A/C. Based on all of the compressor problems Ive read about, Im thinking that is the next thing to go out. I cant think of a compelling reason to replace this Carrier with another one.

I had three Carrier units (top of the line) installed for our new home. Every year since, we have had numerous problems and service calls. Now, it has become unbearable. Last Friday, our air conditioning went out. It is now Tuesday and there has been no resolution or help from Carriers online or phone center. We replaced the air handling unit ($900) two weeks ago. Now, the compressor is bad in our main unit. We called the company that installed the units and they showed up and found that it was the compressor. When they submitted the information on the warranty, they found that Carrier knows that the units are bad and has a program to replace the compressor with a different brand. So, the guys filled out all of the paperwork (Bristol Program Audit Form) and run the diagnostic tests to prove to Carrier that it is the compressor. There was a long list of serial numbers and models included in this list (I call a recall list). Upon returning the information to the Columbia, SC representative to get authorization for the part, they are told that since they are now not a certified Carrier service center, that they are unable to do the repairs. So we have had to start the process all over again. The service technician seems baffled since they let him do one less than two weeks ago, with the same faulty product.Additionally, the service company is not sure that the new $900 air handler with be compatible with the new compressor, if we ever get one. The temperature inside of our home is 84 degrees and it is supposed to reach 100 degrees by Friday. Since I have three of these units, I am concerned about the future of the units and the failure of Carrier to be proactive in replacing the compressors that they know have been faulty. Again, calling the 1-800- CARRIER number just led me to someone telling me that it is my home and my problem to handle and that the problems with the compressors are very limited. However, it must not be very limited to have a written protocol for the diagnosis of the problems and the units affected.

Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and its customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.

I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!

Well its that time of year again when the old AC unit that is only 5 years old fails. You would think spending 6K on a new name brand ac unit would last a few years at least. Once installed the unit lasted about 13 months and the coil leaked inside the house. A new one was installed and Puron re-added and all good, maybe a one off defect right? 4 years later same thing, now the HVAC guys all say its the fact they used copper and aluminum coils with high pressure Puron, a known failure waiting to happen. The new coil I have coming this week is all aluminum, and it covered under warranty still! But not the 2K plus cost for dyte, Puron, then replacement and yes more Puron! Calling Carrier is a joke, you get top level support that says I need to send an email to the review board. Buy some cheap Chinese AC unit. It will last longer or at least as long.

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

I had my Carrier Heat Pump installed when we added on to our home back in 2009. I was told by my HVAC installer that the unit I was buying was energy efficient and came with a 10 year warranty. Today I was told by the installer that my blower motor was out and that it was under warranty. Later I was told that the 10 year warranty I was sold was not valid because I did not register it online within 90 days of the installation. We were never told by the installer that we needed to do this to have the warranty. In fact the page of information that was torn from the book and had the serial numbers on it does not even have any statement regarding the need to register the product within 90 days in order to obtain the 10 year warranty. Not even hidden in the fine print. Carrier instead requires the installer to make sure that the buyer knows that they need to register online. Both my wife and I work and we are not even sure if either of us were home when this work was completed as we had contractors working at the house. I took this all the way up to a Senior Person at Carrier. I was told by them nothing they can do, take it up with the installer. They will not allow you to go back and register your product. If this company is as good as the other installers that have posted say, then I would think that Carrier itself would allow the consumer to register the product retroactively, especially when the homeowner was not aware of the requirement. Im not even saying they should pay for the immediate service, my installer will take care of that because that falls on him, but to screw the homeowner out of the rest of the warranty shows a definite lack of support for their products. What happens now if my installer goes out of business or sells his business to someone else? I agree with the others on this blog who have wrote no Carrier ever again. I have an older Trane unit in the upstairs that has not given me one problem. I guarantee when that needs to be replaced, it wont be with a Carrier!

On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem. In Trane system, I had an AC which lasted for 24 years and is still going strong and did not lose freon. They just make junk parts. Two years after, the startup condenser fan will not start and they had to add a start-up kit to get the fan going again and patch up design. I will never buy or recommend any Carrier product to anyone I know. Just stay away from the product that they make.

Brand new unit installed by Carrier Dealer. Installed new outside AC condenser and new inside Air Handling Unit with electric heat in 2nd floor wall pocket as a complete package. Within a month, the bracket assemblies holding the evaporator coil are rusting and there is excess water always in the drain pan. Installer blames it on the design and components of the System and why worry, parts have a 10-year warranty. When got Carrier Rep on phone he said same thing! By the way, factory doesnt cover rust and installers labor warranty only good for one year. I am stuck with subpar parts and poor installation. Shouldnt have paid in a timely manner.

Had a carrier model 25HBC318A0030010 - Ser# 2013E14437 barely 7-months ago. Two weeks ago had the company come in for maintenance on the unit. One week later the system non-functional due to the X-13 Blower in the air handler, model FB4CNF018T00ABAA, ser# 2913A72942. As a businessman I understand things break down and that is life. But what I did not agree with is getting charged $120.00 in labor to install a motor that has not even passed its warranty date. The labor billed as recorded relative to the equipment serviced should be guaranteed for a period of one year from the date of the original invoice or install date. Service invoice **, Customer **.

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!

Im a homeowner and had two units installed in the two story house I completed in 2012. Its been 1 year and 3 months and Ive had 3 a/c outages. My upstairs unit (3-ton) has been out twice, most recently when the compressor blower motor stopped working. My latest problem is with the downstairs unit (2.5-ton) which needs a new evaporator unit. There is a leak in the copper coil which Im told is common. Most startling to me, however, was how corroded the entire evaporator unit appeared. I took a photo and posted here. The prevailing story I hear from the repair folks is that Carriers technology got way ahead of quality... in an effort to meet the rising efficiency requirements. The parts warranty is helpful, but the labor combined for all three repairs is now at $2000. Oh yeah, and I called Carrier (as a homeowner) to express my dissatisfaction. They towed the line on warranty terms and conditions and wouldnt transfer me to a Manager. Given my experience, I will never purchase Carrier equipment again.

I have 2 new Carrier system in a new built home and have had and continue to have several issues. I fully expected the builder and sub contractor to run for the hills but when I contacted Carrier, I did not expect them to just blow me off the way they did. I have been in the HVAC business for 30 years and never have had such poor customer support from a company. Carrier, unlike York and Trane, will apparently just sell their equipment to anyone. I thought Carrier to be one of the top 3 companies, but they sure changed that.

I purchased a new home and the day I moved in, the unit was not working. I have a 1 year warranty. The licensed contractor comes out often to either tell me the unit is frozen, needs to be charged or coil needs replacing because of an expansion valve has malfunctioned. Even when a/c unit is supposedly fixed, it does not cool the home properly. It takes at least 4-5 hours to drop 2 degrees. The a/c unit runs constantly and is very inefficient. HVAC unit is a 13 Seer, 2 1/2 ton unit and Im in a 2 story, 2,100+ square foot home. I have been in my home less than 3 months, and the 3rd coil is getting ready to be replaced. This is the 10th service call. This is the first Carrier HVAC unit Ive ever owned and will be the last one.

I built a new home in 2007/2008. I researched and purchased what I was lead to believe was some of finest equipment in HVAC on the market. Boy was I mislead. It was much more pricey than the standard system I was originally quoted but since I was building the home myself for retirement, I wanted the best. The heat pump I purchased was a Bryant Evolution, two stage, variable speed, model # 286-ANA-048000-CBAA, serial # 2907E28649, a 4 ton/16 seer system. Sounds cool but what a piece of junk. The system was roughed in late October 2007 with final installation/operation in late August 2008 when I finished the home.First indication of a problem was a compressor failure the end of March 2009. I was told it was a fluke and the compressor was replaced under warranty. My HVAC system does not experience heavy use or extremes as far as heat and cold because I live in western Washington State where the climate is fairly moderate. In the winter, I burn a lot of wood and the summer we rarely use the A/C. That said, it should be fair to expect even a longer life from this higher end equipment. Not So! In January 2015, I experienced another compressor failure and this is where my true frustration begins.My dealer confirmed that it was in fact another compressor failure and said this had been a much greater problem than Carrier had wished to admit. It was apparently enough of a problem that Carrier was offering a pro-rated replacement program. So my options are: (1) replace the compressor again and take my chances, (2) buy a new replacement Carrier heat pump at a discounted price (approx: $2,000.00) and hope to get a better unit. I have absolutely no problem with the pro-rated idea since I did get some years of service from the original system. The problem is, even though I am technically paying for a new unit, Carrier does not even have enough faith in their own equipment to give me a new warranty. Even if I opt to buy the new replacement unit, they will only recognize the remainder of my original warranty. Is this ridiculous or what? If they were simply replacing my unit at no cost to me, because the original unit was crap, then I would have no beef at all with this ridiculous policy. But in essence, I am paying for the new unit both with more cash and the expectation that the original higher end system that I paid a premium price for would last far longer than it did. The last standard grade heat pump I had on my previous home lasted 18 years. So, whats wrong with this picture. When my dealer gave me these options and explained this warranty, I didnt believe it. So I called Carrier customer service. After talking with a representative and then a senior representative named Diane, I was told the dealer was correct and that was all Carrier was willing to do for me. I explained to Diane that this system had failed previously in 2009 but this made no difference. This was all Carrier was willing to offer even with their higher end systems. Very sad that even they dont have enough confidence in their equipment to give a person a new warranty on new equipment. Needless to say I will no longer be using or recommend Carrier equipment to anyone, EVER. This policy and the way they stand by their products and treat their customers is simply horrible. DONT BUY CARRIER !!!!! So now I will be paying another $5,000.00 to buy a Trane and my big investment just 7 years ago is gone.One last note about some of their higher end products. My neighbor and long-time friend built a home next to me a few months after I built mine. Never guess what my recommendation was to him on HVAC for his house. Yep you got it, same junk. While he did not experience a compressor failure early on like I did, he did experience other smaller issues. However, his system failed (compressor) in the spring of 2014. His system was approximately 1 year newer than mine so his pro-rated cost to replace in April 2014 was approx: $1,500.00 instead of the $2,000.00 I was asked to pay. Ok, so good for him. He got a new replacement system (for a 5-6 year old system) for $1,500.00, AND a NEW Warranty that started from the day his new system arrived. So I would say this was good business on Carriers part by essentially continuing his HVAC experience for a pro-rated amount and giving him a new warranty on a new product. Something must have happened between April 2014 and the end of the year (probably more failures), because as I said earlier, Carrier no longer has the faith in their equipment to give a new warranty on new products. In case I forgot to say this, DONT BUY CARRIER and tell all your family, friends, and co-workers.

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

Rvery time something fails it takes 2 to 5 bus days for parts. Going on 4 days waiting for condenser grill. Why does your warranty cost consumer labor. Check auto warranties, no labor. Very disappointed in Carrier system.

Bought a state of the art Infinity series heat pump in November 2007 and yesterday December 31st 2013 was told the compressor was shot. I too have the 10 years parts & labor so a new compressor will be paid for, BUT the service tech calls me to his truck and pulls out this paper and tells me how this compressor is a huge piece of crap and there are thousands of issues with these things and his office will be in touch on spending ANOTHER $1500 or more to get another state of the art outside unit he named Green Speed... I am still waiting to hear back from my dealer. I totally understand with it being New Years Day having to wait a few days, but to spend over $5,000 in 2007 and be told, while still under warranty you need to spend $1,500 more for another outside unit is a joke...

We had a new system installed in Sept of 2010. As of today, we are on our 3rd replacement ECM motor. According to the HVAC company, these have been failing at a terrible pace. The first two were under warranty (still had to pay $150 for labor) and now Carrier is saying they wont cover any more since we didnt register with them at the time of purchase (had NO clue we needed to do that!). Even though we have receipts for the sale from, they wont honor their warranty. If there is a class action lawsuit coming for these guys, sign us up!

Just like 1800s. Beautiful heater for price and the scientific structure of craftsmanship a plus.

After 5 years my Payne heat pump unit is almost completely rusted away. Even though there is a 10-year warranty rust is not covered by them. Payne customer service said they couldnt help me but I could call their parent company who owns Payne, Carrier, and Bryant. Of course United Technologies ignored all attempts to contact them and obviously it is the protocol for these hvac manufactures to have someone call the corporate office because they know there will be no response. Bad product. Bad customer service.

New installation in new home May 2015. Top of the line heat pump (25VNA048). Coil froze up with massive ice buildup in cold snap December 2016. Faulty coil sensor so unit failed to go into defrost cycle. $232 for labor as out of the 1 year period. Guessing the part cost only a few dollars. Like other postings here I had no response from Carrier. Clearly they dont care. I would not use their products again. Anyone know where the parts are made?

In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.Carrier paid for parts only and would not pay over $700 in labor or for freon charges. Almost worthless warranty. Pathetic company. I purchased 2 infinity systems for $22,000 6 years ago. It will never happen again.

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem Ive had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of modern carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.

We had a new Carrier furnace installed when we first purchased our home. It was running fine after 16 yrs but minor repairs were beginning to occur and at the urging of our furnace installer suggested we upgrade with a new one. So six years ago we replaced the furnace which was still functioning ok with the latest Carrier furnace. Well six years have passed and we have not had one complete heating season with the new furnace without it failing. It has been a continuum of hard lockouts with no heat in the dead of winter. Over the course of the six years we have paid for the cost of the furnace with service call fees replacement parts to include a new oil tank which they said was a possible cause of the furnace malfunctioning which to this date have not resolved the problems. Carrier has been absolutely useless in trying to fix this problem in a timely manner and kept telling the furnace people to try this and try that - all at my expense. As a company who provides consumer products as important as a furnace one would think they would be more responsive to the issue but all they have done is stonewall me at every step and meanwhile I still have a faulty furnace that they will not fix or replace. At this point I will have to replace this nightmare with a different furnace manufacturer and hope that their product and company backing will be what one would expect as a consumer. I will never again purchase anything from Carrier and I will certainly never recommend their product to anyone.

I purchased an Infinity air conditioner from the Carrier Corporation through Airflow Designs in Orlando FL. The air conditioner was originally installed on May 3, 2007 and cost $7,600 for the unit and a 10 year warranty. On July 5, 2010 the compressor went out and again on May 22, 2015 the compressor went out again. After lots of phone calls and much aggravation I have found that they used Bristol compressors and would be using that same product previously installed when installing this compressor. If that compressor has a high failure rate why do they continue to use them? However they would install another condenser for $2545 (cost from Airflow cost from Carrier was $1545) made by another company. It took quite a while to get in touch with anyone that actually works for the Carrier Corporation to find out what kind of support they provide for ineffective products. I contacted the corporate offices for Carrier (5/22/2015) and they only meet once a month to discuss this kind of issue and I got a reply 3 weeks (6/15/2015) after the request for help resolving this matter. So the choices were to go with what is covered under the warranty and has gone out twice in the past 7 years or pay a large sum of money to replace this unit that seems to be problematic. What is the point of having a warranty if you are going to continue to get ineffective products installed? I am also wondering why this company thinks that I would spend that much money with them again instead of going with a company that has a better reputation! Keeping in mind that I have an extended warranty for parts and labor for this air conditioner.

I had the unfortunate experience of replacing two furnaces this year. One was a 12-year old Bryant and the other was a 7-year old Carrier. In both cases, the heat exchanger failed prematurely. In both cases, the technicians informed me that this is a known issue to Carrier with furnaces built between 2000 and 2012. In fact, they have been sued for this exact problem. In both cases, the part was under warranty; however, Carrier does not cover the cost of labor. Labor is the most expensive part! They also replace the exchanger with the same exact part that is known to fail! The cost of the labor and the other impacted parts cost half as much as a new furnace. In both cases, the technicians, which I trust, suggested that I not put any more money into the old furnace. The CO levels were through the roof, so they refused to turn the furnace back on due to safety concerns. Of course, the most recent happened during 3-degree weather in Minnesota.I feel cheated by Carrier for leaving flawed furnaces in the market. I feel cheated by Carrier for only covering the part (heat exchanger) when labor alone for that item is $1300. I feel cheated by Carrier for conveniently only covering standard parts for 5 years when furnaces are expected to last 15 years. I feel cheated by Carrier/UTC because my new furnace had to either be a Bryant or Carrier brand because my house was frozen and I had no time to research other service providers and their offerings. No reason to call customer service with Carrier. They elevated the issue to Level 2 support, which then told me to email their Management Review Board. I sent that email 10 days ago with no response yet. I have to be one of their top customers this year after purchasing two furnaces and an AC. At least have some respect and send a response that you are reviewing the complaint!

I worked in industrial HVAC for over 30 years. We purchased a home that had a 2012 Carrier air handler model # FX4DNF037 and Bryant Condenser. I replaced the condenser motor and cap on a unit that was placed into service 6/29/2012 on July 22/2017. After a storm blew through Sunday evening the evaporator fan blew up on start up. I called Carrier and it only has a 5 yr warranty, I was told sorry have a nice day. This is BS to have a unit 5 yrs old lose 2 motors. Not to mention the cost of the Xm evaporator motor is several hundred dollars.These new motors does not have cost savings the consumer is told they do. If a motor replacement is $400 @ 5yrs then you will never see a return on investment, energy savings. Total junk. I suggest people install a regular 1/2 hp motor with a fan relay at half the installation cost. Ive worked on hundreds of Carrier, Trane & York units from 1/2ton window units up to several thousand ton chillers. Ive even been to the Carrier training facility is Syracuse NY.As a Retired licensed stationary engr. we started noticing the lack of repairability in the 90s on all refrigeration and motor control units. Once the energy craze took off cooling units (all motors/controls etc) became electronic nightmares. The consumer is being fleeced as some contractors are charging 1000$ to replace a motor and capacitor, board whatever part they think might be bad because these units cant be properly diagnosed once a internal part goes bad. 5 yrs in and Im looking at just under a 1000$ in repairs for a 4000$ unit. All energy money savings is lost on repairs. I use to work on units that were 20-30 years old and were still operating with minimal repairs.

I purchased Carrier 2 ton and 3.5 ton Heat pump/AC units in Feb 2018. The 3.5 ton unit failed and had to be replaced in July 2019 (15 months). As of Oct. 4, 2019 this unit now needs additional new parts. The 2 ton unit also failed in Sept. 2019 and needs major parts replaced. My HVAC contractor is working with me and told me to contact Carrier customer service. Carrier customer service has informed me that their only responsibility is the warranty for parts. The $1000`s spent for labor is my problem. Bottom line is Carrier feels that if their unit lasts 1 year they have met their obligation. I know that everyone buys heating and AC units with the expectation that it will last more than 1 year. Carrier does NOT have that same expectation -- they hope it lasts a least a year so they are off the hook. Do Not buy Carrier products - unless you want to replace them quickly.

My 4-ton 14-seer Sentry compressor exploded & blew the terminal cap off damaging the wire harness. We closed on the home just over 1 year earlier (new construction from Savvy Homes). Even though the parts were covered under warranty (numerous failures have been reported with the LG compressor), Carrier refused to replace or even assist with labor cost. Imagine getting hit with a $2200 repair bill on an HVAC unit that was just over 1 year old. Terrible, terrible customer service.

April 2008 installed high end Carrier dual (electrical/gas) system (furnace/heat pump/AC) system with Carrier Infinity Thermostat. The thermostat failed July 2013; replacement around $1100 (with maintenance plan discount). Gathered from technicians comments that problems with the Infinity device are not uncommon. For the cost of same, high quality should be expected. Perhaps unwise then for potentially purchasers to tie themselves into Carrier products that require such an expensive and fragile/poorly design controller.

As a manager for a mechanical contractor it is very hard to look my customers in the face and tell them that the new heat pump we just installed doesnt work. This has happened 3 times in less than 90 days. One was short compressor mounting bolts from the factory and the refrigerant line broke during shipment. Carrier said it was a warranty issue. I say a factory defect! They wanted me to fix and not provide a replacement. Took a lot of my time 15 plus hours but they finally replaced. Today new unit had a bad transformer and would only heat. When switched to cool compressor would only run for 15 seconds and would shut off on high limit. Brand new unit needs a reversing valve.Again Carrier wants me to repair and not provide a replacement unit. Carrier corporate is useless in solving my issues as a contractor. I feel for the all the homeowners. Trane is 60 yards away from CARRIER GREAT LAKES, my local carrier distributor. I walked over to Trane and will be paying more for heat pumps and will have to pass on the cost to my customers, but at least they answer the phone without attitude and have handled all of our other problems with a smile. MAKE SURE TO GET YOUR COMPLAINT IN BEFORE THEY COMPLETE THEIR MOVE TO MEXICO.

Payne is a division of Carrier Corp. I purchased a Payne central A/C unit in 2011 and have regretted it ever since. By 2014, the unit was not cooling my house. I contacted the installer who came to diagnose and repair. I was told there was a small Freon leak and my vent directions were set wrong and everything should be OK. 2016 - Again the A/C not cooling house. The original technician did not return my calls. I hired another company to diagnose/fix. They told me there was a Freon leak that caused damage to my unit and it needs to be replaced. I contacted Payne (a division of Carrier). Wow! A service tech responded with aggression/sarcasm. He kept saying Well why cant you tell me whats wrong the unit? I kept asking him to call the HVAC company to find out. He told me I had to hire yet another company at my cost and that Payne would not pay for this even though he had not talked to the first company. He agreed to talk to the first company. Days later, no response. The outside HVAC company told me they have tried to contact the agent several times. No response. I contacted customer relations at Payne. I was just informed my conversation is being recorded. This unit is still under warranty and now I have read reviews from this site, I am horrified! I have spent hours on the phone. It has been 90 degrees this week and I cant get anyone to help me.

I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compressor stopped working and the tech found that the plug and compressor had melted. Although the compressor was covered, my bill was $734. The $4070 Carrier unit did not even work for two years. I think since it was Carriers fault their unit was at fault that they should have been responsible for the bill since the compressor has a warranty for ten years and didnt even last for two years. They should have at least been responsible for the freon that the unit lost because of their inferior product. I will never buy another Carrier product!

I am satisfied. I hoped for a little more efficiency, since I was replacing a 40 year old unit. It does provide very steady heat and have had no issues so far.

Our 9-year-old Carrier furnace was blowing cold air. The repair guy for Carrier said we need a NEW FURNACE! If he only replaces the part, there is no guarantee it will work (up to $2,000 for repair). It s December (here in New York) and we have waited SEVEN DAYS and no part in sight! We will NEVER buy another Carrier!

Carrier Comfort 80 gas furnace blower motor & cage failure- The blower motor and blower squirrel cage have both recently failed on this 9-year-old unit. Preventive maintenance twice yearly has been consistently scheduled. Warranty was for 5 years for all parts except heat exchanger (10 years). Cost to replace both of these items was $960 less my 15% discount for being a preferred customer. VERY HIGH PRICES! The tech volunteered that Carriers prices on replacement parts is high. I found the same parts on other HVAC supplier websites for much less - I was initially not comfortable with handling the parts change out, but now seeing how it was done, could probably have done it myself & saved a bunch of $. I contacted Carrier, but got no response from them. Had asked for some $ warranty assistance since these parts failed prior to 10 years of service - my tech said that after 2010, Carrier increased their warranty to 10 years on other parts. This is the first time I have had any blower failures on a furnace earlier than 20 years of service. Apparently they just dont make em like they used to and Carrier doesnt really care about their residential consumer customers either. I wont be replacing any of this equipment (when the time comes) with Carrier!

Unfortunately, we were unaware of the horrible reviews and lack of customer service with Carrier. We have a brand new furnace, 6 months, and has been serviced 8 times in 6 months with 4 days without heat in the midwest. If this helps anyone else, do not buy a Carrier. POOR CUSTOMER SERVICE, DOES NOT BACK UP THEIR PRODUCT AND DOES NOT CARE ABOUT THE CONSUMER, ONLY JOB SECURITY FOR HEATING AND COOLING ON CARRIER FURNACES.

I had a new heat pump installed yesterday. While the technician was here, we attempted to register the new equipment using the website address in the Carrier literature. A message came up and said its not a valid website (cac.bdp.com). So I called Carrier, their phone message said to go to Carrier.com/homecomfort to register the product, which I did. While the tech was here, I attempted to register the equipment but the website kept asking for the installer no matter what I entered. The technician recommended that I call Carrier back (he had to go to his next job). I called Carrier and was told they no longer accept product registrations over the phone. So when I told the woman I could log in to their website to register the product while she was on the phone, she said she wasnt allowed to hold for customers. She seemed pretty rude. The problem here is that the Carrier website wont allow me to register my product (tried three different browsers) and their customer service will not help me register. This comes across as a warranty scam. Make it difficult so that customers dont register the product then deny warranty claims.

I waited on phone line (1-800-CARRIER) for 22 minutes. Then gave up and pressed “1” for call back. About 40 minutes later a young woman returned call. I explained that my local dealer told me that Carrier did not support Ecobee thermostats and I wanted to verify that information. She asked to put me brief hold. After a few minutes she returned to line and advised that I would need to contact Ecobee and she provided phone number. I asked if there was someone at Carrier I could speak with. She said no because they have “no technical support staff” in customer service.