I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

Epicure Range, wall oven, microwave and fridge - When remodeling our kitchen in 2010, an appliance salesperson gave us a good deal on the entire set. We spent $20k on the Dacor appliances. BIG MISTAKE! Do not ever buy anything Dacor. We have issues with every single one. Where do I start? The ovens have gone out three times now and I have had to replace the main panel, now it will not heat at all. The refrigerator 42 built-in is a big piece of crap! We have had it serviced 4-times for everything. The entire fridge freezes over due to a design flaw. The fan in the freezer completely ices over. The ice door broke. The crushed ice broke. The plastic door for the butter broke. The shelves broke.The microwave has had issues and has had to be fixed. The oven temps were wrong. Fixed those myself thanks to YouTube. When talking to the service guy he said that these are cheap appliances with the Dacor badge, so you have to spend big bucks to buy them and big bucks to repair! Do yourself a favor and if you are thinking of Dacor run! I contacted Dacor and they are even worse to deal with. They did not care that their appliances are very unreliable. Never received a return call, email, or even a letter.

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

Purchased Dacor Renaissance wall oven in July 2015, Model RNO130S. After less than a year and a half, the cooking temperature began to fail. For instance, set to bake at 425 degrees, the oven would appear to heat properly, but tried and true recipes would be pasty and uncooked at the expected time. I inserted an oven thermometer inside to test and found an erratic pattern of oven heating up properly to 425 but then sometimes dropping back to about 350 during cook time and refusing to ever reach 425 again. ABT repairman adjusted temperature calibration but refused to troubleshoot any further. Just ruined another dinner. Thanks Dacor and ABT for your unreliable product and poor service.

The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.

After purchasing what I thought would be ovens of a lifetime I could not be more disappointed, frustrated and angry at a company in my buying history! Since November of 2014 and longer I have been fighting for service or answers or at least honesty! The ovens have never worked properly, they do not keep temperature. The oven temperature drops 60 to 75 degrees while cooking over a couple hours. The control board was replaced. Still the ovens never worked. If you like to cook and cook for the bed and breakfast, which is why you bought an oven like this, you will have your ovens on for a couples hours preparing any multi-dish meal! I was treated rudely on the phone during routine troubleshooting and was never allowed to speak to a manager. Dacor for months or so later is buying back my ovens minus a restocking fee, on ovens that dont work, $1200!

We remodeled our kitchen in the fall of 2009 and decided to purchase what we thought were higher end Dacor appliances (stove top, oven and microwave). Well, what a mistake that turned out to be. Considering the price we paid for the appliances, you would not expect problems from all 3. Perhaps a problem with 1 appliance, but problems with all 3 suggest a real quality problem. My first indication should have been when I called and asked how to change the green LED on the microwave to blue to match the nice blue LEDs on the oven mounted right below. I was told that someone else makes the microwave and Dacor just puts their name, and that I should just turn off the LED on the microwave. I dont know if that is true, but that is what I was told.Now when using the microwave/convection feature, the oven makes a noise (sounds like a fan motor) for the first 3-5 minutes then eventually quiets down. A daily reminder of the mistake we made purchasing Dacor. Then those nice blue LEDs on the oven started failing making it impossible to read the clock, timer or temp. Luckily, the oven still works; you just cannot read the LED any longer. This is a constant reminder of the mistake we made buying Dacor as we see the LED every time we walk into the kitchen.Finally, we have the solid surface electric cooktop. Although it works fine, the black paint on the metal trim around the stove top is wearing off. Now, we have some shiny metal and some black trim. This is just an annoyance and honestly, we probably would not have even complained about it. However, with the other problems we have had with Dacor, it just adds to our overall disappointment with Dacor. If I knew then what I know now, I would be a lot happier because I would have GE appliances and not these overpriced low quality Dacor appliances.

ZERO STARS if I could but DISAPPOINTED - if I had to use one word to describe our experience with Dacor with not only our $8K+ 42 Built In Refrigerator that is sitting at 70+ degrees in the freezer and fridge sections but SO DISAPPOINTED with their poor customer service and lack of concern resolution tools for their team to even try to help.They are supposed to have high end luxury products. With that, anyone would expect to have a luxury customer experience. However, our family has been WITHOUT a working unit since January 6th. That is less than a month from when we had it installed but almost a month from today. We followed the proper protocols to get it repaired. Took almost two weeks to even get a technician. Once we did, he confirmed it needed to be replaced. We got approval and now learned we have wait another 2-3 weeks to get a separate decision to be made.Requested if there is any way to escalate our concerns but cant even talk to a supervisor for another 24-48 hours... Apparently they will call when it is convenient to them. Dacor - have some empathy for your customers! Imagine paying for a high end product to have no working fridge or freezer for a family of 6. Not sure how this is an acceptable practice. POOR QUALITY, UNTRUSTWORTHY, DOES NOT CARE ABOUT THEIR CUSTOMERS.

Replaced main board on top of oven because of oven light turning itself off and on endlessly. Cost was near 400 dollars with service call. Now, 2 years later, F1 beeping nonstop, and we have to turn power off to stop it. Last night, the beeping started at 3 am! I would never buy another Dacor oven. The Dacor microwave has never been able to pop popcorn. Now the carousel is failing to rotate. The only thing positive about Dacor is the styling.

Five years ago we built a new house with a big open kitchen for entertaining and family. I like to cook. After talking to a kitchen designer and high end appliance dealer in San Antonio, TX, we decided to go 100% Dacor for the kitchen. What a nightmare! The oven was replaced within the first three months. Since then we have had two relay boards replaced (one within warranty, one not) and one thermostat replaced. When the oven is working, I like it very much. But it is a lot of trouble to get it fixed. The refrigerator defrosting until has gone out three times as well (once in warranty, twice not). Today the unit is not cooling at all. It is hard enough to find someone to service these units outside the big cities, so when we do find someone it takes days for them to get here to diagnose; days to receive parts; and days more to fix. I will never buy another Dacor product! I will say this, the Dacor headquarters have tried to help and even gave discounts on parts, but 5-year appliances should never have these many issues. Our last kitchen was 100% KitchenAid and we never had one problem with anything for 6 years!

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

I purchased a DACOR Discovery IQ Range one year ago Model # DYRP36DS/NG from an online authorized DACOR retailer. Here is a synopsis of the events Ive had with the range over the past 12 months: I took delivery of the Range in January of 2016 at my home under construction. I moved into the home in April 2016 which is when the Range was fist installed. In May I began to have problems with the unit, it would shut down during preheating, then reboot itself, sometimes it would just reboot itself randomly. I called DACOR customer support who told me that I needed to download the latest software version, which I did. Shortly thereafter, the Range again would shut down during cooking and go into a reboot cycle.I called DACOR again, they sent out a local service company. In June the technician came out and upgraded and re-installed the software. The problem continued, I contacted DACOR AGAIN, got the run around, etc... Escalated the problem. DACOR then determined the problem was in the internal circuit board which they arranged to shipped to local service company. The service company came out again, replaced the internal circuit board and attempted to upgrade the eProm, which didnt work. The Range was in a constant state of rebooting itself over and over and over again. The Technician left. Said nothing more he could do. I had to shut the power off so the unit would stop rebooting itself.I called DACOR AGAIN, I got a complete run around, they refused to do anything more. I finally was able to reach the V.P. of Customer Service. After a few conversations and investigation into the issues. She determined that the unit needed a new front controller panel. The panel was shipped to the local service company. The service company came out again and replaced the front controller panel. Its now November. Over Christmas, the unit began to shut off the oven randomly during cooking cycles, for no apparent reason. Over New Years, the oven was shutting off, flashing an error code and reboot! I called DACOR last week. They refuse to help because now it is out of warranty.Ive contacted the online retailer. Ive left messages at DACOR for the Service Manager and the V.P. of Service. NO RESPONSE. So this is how DACOR deals with servicing their high end appliances, keep trying to pretend to fix the lemon appliance until the anniversary date, and then they dont have to deal with their $9,000 piece of garbage high end range any longer. The consumer gets screwed and DACOR doesnt care in the least! DO NOT BUY an appliance from DACOR.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

We bought a whole new kitchen's worth of Dacor appliances - the Modernist line. It's too soon to review their performance, but so far they work well and look fabulous. Most importantly, I had an issue registering my appliances for warranty. I sent an email and not only did they resolve all my issues, registered everything for me, they also notified me I was eligible for an extended free warranty program, and they set it all up for me without any effort on my part. I wouldn't have even known if they hadn't done it for me. So far, I'd say that they have stellar customer service. When researching online before making the choice to go with Dacor, I had trouble finding information and reviews. I wanted to make sure and share my good experience since all too often people only share when they have had a negative one. I hope this is helpful to someone looking to buy!

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

We purchased a under counter Dacor oven. The timer started given problems, tried contacting Dacor. The rude customer service advisor first talked to me like a police interrogation, then said sorry cant help. A joke of company with cheaply designed products. Never again.

This is an update on my posting regarding our ER36DSCH/NG posted Dec 30, 2013. A Dacor representative has been in contact with us and has offered to install a new oven control which they think will resolve our problem. We are absolutely thrilled and quite surprised that they are footing the entire expense. Now this is what I call good customer service! Thank you Dacor.

We remodeled, added a very upscale kitchen in 2003, and chose Dacor appliances, 36 inch dual fuel stove, 30 inch wall oven, microwave, and a 30 inch dishwasher, well over $25000 worth. NONE of the appliances has worked properly, but the dishwasher has taken the cake. I have lost count on how many times I was in contact with the customer service. The digital board went bad, the error msgs kept coming for years! The racks/baskets rusted after just a couple of years! After numerous encounters with anybody I could get a hold of they were finally replaced, but not the right racks because they do not fit, falls off the side every time I use this dishwasher. I cannot tell you how frustrating this has been! I was eventually told that I could not complain anymore because I was out of warranty and they would not respond anymore! I am stuck with this $3000+ dishwasher that I cannot afford to replace, because I would have to rebuild that area of counter cabs in the kitchen! The service has been horrible. This was the most costly mistake purchase I have ever made.

Thank you for your attention. Since my post, a resolution has been reached and Dacor will be replacing my range with a new one. That is much more representative of the pride and reputation of Dacor. The executives were very responsive. Perhaps front line agents are not empowered to make these decisions, however, in my case, the escalation brought the matter into the right hands. Happy with the direction towards the final outcome, not the 4-month process that discounted the reputation and my perception.

We purchased a very expensive Dacor double convection oven about 15 years ago. This was based on recommendations from friends who do a lot of cooking like we do, and the mistaken thought that this US company would be more inclined to support any future problem. We now have a problem with the control panel. Dacors only response is that they do not make the part anymore and cannot help us remedy the problem. They even had the nerve to say that they would give us 10% off a new one. Except for the annoying buzzer sound, the stove works well. Buying a new one is a financial burden we never expected or want to accept. We are telling all of our friends to stay away from this manufacturer. I wish I did not have to give Dacor any stars.

We purchased a Dacor Double Wall Oven in late November of 2019. I liked the oven and it functioned well until October of 2020 when the oven quit working due to a control panel issue. We were told the part was on back order. I continued to check with Dacor customer service and was continually told the same thing -- it was on back order. Never once did they call me to give me an update.In December of 2020 when I called I was told there was an update. The part was no longer on back order it was no longer in production, they no longer make the part. They would review the file to see if they were going to give me credit for the oven or get me a new oven. I contacted them again today and was told it was still under review and it could take them another couple of weeks to decide what to do. I asked to speak with a supervisor but was told that there was not one available. The person I spoke with today said that she would call me next week to give me an update. I appreciate her concern but that does not get me closer to a working oven. I would not recommend Dacor to anyone, customer service is terrible.

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

Warning: Warning, safety hazzard for all, adults and children. Recommendation: The knobs should be set on the top of the stove, not the front where children can reach. Control knobs should click when fire and gas is turned off, and highest flame setting should be at the end of the turn just like a clock. I inherited this range as new owner of the house. Today I used the high flame option of the gas stove. When I was done with cooking, I turned off the gas according to the knob position, front of the turn. Later I discovered the range was not exactly off. It was still hot but no flame could be seen.I checked by sight the control knob position, it was set incorrectly in off. Then I touched it and realized the knob actually has a bit more to go to the end, slightly before the off position. Therefore it continues to release gas with unobservable flame. This knob does not click when user turns it to the off position. It is just a silent knob with an inaccurate cue of a heavier black line for off and on indication. Besides, high flame setting comes at the beginning of the turn of the knob rather than the end, it is counter intuitive to our mind of increase heat by turning the knob further on, like our clock. Oven racks are hard to put back after cleaning. Once a rack almost tumble out while food was sitting on it.

This is a follow-up to my prior comments on the 30 Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

Purchased a Dacor DT0227B wall oven. The first oven arrived damaged; the control panel was completely off the unit. We ordered a replacement oven which arrived today. Upon turning on the power, error codes C76 and C77 appeared on the control panel display. The installers phoned your service people who instructed them to remove the front panel and look for a loose wire. When they removed the front panel, the entire control board was just hanging free, not secured in place with any screws (it appeared that this was an assembly error). They found a wire hanging, secured it in place, reattached the control panel and applied power. At this time the error codes were no longer displayed and they were able to set the time. When they attempted to start up an oven cycle to test the unit, the Start/Continue button on the membrane keypad was not responding. Another call to your service team determined that the control panel would need to be replaced. 2 ovens within 2 weeks arrived DEAD! The quality is beyond unacceptable. I sent an e-mail to the CEO of the company before I posted this. I received a response from a QA guy. Any manufacturing company that thinks Quality is the responsibility of QA is working with a 1950s mindset!! Dacor is pitiful and will certainly not last as a company with this kind of quality and customer service!!

Ive had the 27 inch double wall oven for 10 yrs. When I purchased them they were 6000 dollars. With 3 years I started having a problem with the motherboard. It has been replaced 3 or 4 times. Ive lost count. The last time they said it was fixed for sure. Well today the same issue is occurring. Im done! Never buying another Dacor product again.

Purchased Dacor Induction Range w Convection Oven RR30NIS-C in October 2013 and LOVE this range. Accidentally broke the glass on the induction cooktop with falling object mid-March 2020. Only the glass is broken, and all other electronics, induction burners, oven, etc are functioning fine. Called Dacor support to acquire part number for a glass top for repair - obtained part number #701751 superseded by #702285, BUT was informed that the part had been discontinued and is no longer being manufactured or kept in stock. No other advice was given other than to discard the entire $6000 range. Multiple phone calls with service.I asked for a listing of third party part distributors and was referred to four distributors on the Dacor public website and given no other info. I called all web-based third-party distributors I could find in USA and Canada to see if anyone had the part in stock, with no luck. I contacted two technicians to see if they would be able to obtain the part through their channels, with no luck. I am an engineer, so I spent some time pouring over technical manuals trying to find a solution to replace the entire induction range cooktop assembly (top part of the range) with a later model, and although its possible, Dacor would not provide the ability to purchase an RNR30NI range cooktop assembly that could be fit into the existing housing on top of the range. The convection oven is completely fine, and I cannot believe that Dacor has given me no other option but to pitch a six-year-old $6000 range because they stopped manufacturing one fragile part made of glass. I would imagine that many consumers may be in the same position as I, as these cooktops are breakable, and accidents happen. I have reached out to Dacor support desk numerous times without resolution, and I am at my wits end with a $6000 boat anchor in my kitchen. What a waste of money! Poorly done Dacor!I would like Dacor to provide me with some sort of solution whether it be the part required to fix my induction cooktop, or a replacement Induction Range with convection oven, or reimbursement of the purchase price so I can obtain a replacement on my own. If I am not able to find a solution to repair my range, I will never buy from Dacor again! Dacor will discontinue easily broken parts without warning! You may spend thousands of dollars and not be able to repair your appliance after warranty expires!

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

We have a new (one year old) home with Dacor appliances. The microwave oven went on the blink the first month but was repaired by a factory approved repairman. Something to do with the computer. Now the double oven will not hold a temperature. We set the oven at 420 and it only goes to 360 even though the readout shows 420. We just decided to skip the repair process and bought a new Wolf oven. This is our second Dacor within the past two years and both have had the same problem. Dont waste your money.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

We did a major remodel in 2006 and were talked into Dacor Appliances by the kitchen planner. Big Mistake! The first time we tried to do the wall oven self-cleaning, the circuit board blew out. Since it was just past warranty and no one near us in West Virginia would work on it, I found a board online for $200.00 and replaced it. It has never heated evenly and now it wont heat past 350 F and maintain temp. The Dacor range hood sounds like a jet plane and the variable speed switch wont reduce rate. The bulbs burned out and after buying two online for $30 each, I removed the decorative housing and use a more standard $10 bulb. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR! It is all very expensive junk! I only gave it 1 star because there was no way to rate Dacor a zero!

Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

I got a fridge, a wall oven, a cooktop, dishwasher, wine dispenser and now I am picking up a wine cooler to compliment my wine dispenser. I like a variety of wines and I need a lot of storage space. I plan to buy more wine coolers. Being the top cat of me crew I need a image and style to keep up. Capiche. Ciao.

We had our whole kitchen renovated and purchased Dacor appliances through Caplans Appliances. We purchased the appliances in the summer of 2019 and they were shipped shortly after. Since our kitchen was still under construction the appliances sat in our home. They were installed the second week of November. Two months ago, I woke up to a sucking noise from the dishwasher. The dishwasher had a code of LC. We removed the custom kick plate to realize that there was water damage. Dacor has been contacted on numerous occasions regarding this and the dishwasher continues to leak. We have had 5 service calls to house and the problem persists. The seal has been replaced twice in a 2 week period. The repair company HARGTA gives us a window and does not show up at that time causing me to sit around all day waiting for them and then some days having to cancel work. Dacor customer service continues to say the Regional Tech Manager will be the one to provide the resolution and we have not heard from them yet. The reviews on here clearly indicate that the dishwasher leaks. We are risking damaging our floors which were put in at the same of our renovation. Looking for a resolution ASAP. To those considering Dacor appliances do your research.

Do not buy a Dacor appliance unless youre okay with replacing parts for the oven in less than 2 years. The control electronic part was replace then less than a year later the user interface had to be replaced. Less than a year after the user interface was replaced, the oven completely stopped working. After calling the same repair guy to come fix it, they informed me that the company no longer sells the control interface. When I called the company, the only options they gave me were to send the part to a third party refurbish company and have them fix it. That means I would have to call the service repair company for the FOURTH time to have them remove the part, I would need to send it away to get fixed and call them back to put it back in. Dacor didnt even offer to pay for any of this. The customer service rep offered to give me a discount on a new unit. Are you kidding me?!? Please do yourself a favor and dont buy anything from this company. They dont back up their products and its clear they dont care about their reputation. Its a waste of money to be spend on high end appliances that are poorly made. Spend less from a different company thats been around for a long time. At least if a part goes, youll have reassurance they will have that part handy. A terrible company. I hope they go belly up soon so they can stop selling overly priced kitchen appliances to people.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

We have 3 Dacor appliances that we purchased new when we remodeled our kitchen a few years ago. Our cooktop’s igniter continually clicks even when it is not in the light position. This only happens on the front 2 burners (the back 3 are fine). We have cleaned the unit and cleaned the igniters over and over. We have had 2 authorized Dacor service companies and another company look at our unit. Two said no fix exists; the other replaced a part after talking to Dacor and that did not fix it. When I called Dacor, they noted to get another service company and call them when they are here. I am concerned that this again will not work and I will have to pay another service fee.When they were here I asked them to replace a light in our double oven, but they noted they would have to remove the oven from the wall to do that and it would be costly, to which I said no thanks. Is it true that the oven has to be removed to replace a light? Another issue is that our double wall oven’s upper unit only gets warm to about 200 degrees. Another issue is that the microwave door open button does not move the door, we have to push it and pull the door open by hand. I have turned to Dacor service and to our local service techs and we are at our wits’ end. Any help here?

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

I did a kitchen remodel in 2008 and was convinced by the sales guy at Home Expo to go w/ the Dacor over the Wolf. I bought the dual-fuel 36... Within 2 years I had serious problems. The oven, when not on Convection Roast or Con Bake, just using Bake will consistently turn itself off... Ive ruined many a meals, usually big ones: Turkey, Prime Rib(long cook time items). This was by far my most expensive investment in my kitchen and by far my biggest disappointment. I have called Dacor in the past and was told they could refer me local repair people, I was on my own for fixing it. Again, huge disappointment.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

The refrigerator is nice, however for the price, I would have expected a bit more. It has a lot of bells and whistles, but when the ice maker can’t keep up with 6 people at dinner time, that’s a problem. The best part of the refrigerator is the auto fill water pitcher.

Oh how I wish I never bought a Dacor! It has been nothing but problems. I figured I bought a lemon but after reading other reviews its just not a good product with not very good customer service either. I have had repairs every year, and even after repairs it still isnt functioning as it should. The first problem I had was the whole glass window blew out during baking, which seems to me is a huge liability. The company said that shouldnt happen but is out of warranty and would give me a discount on the glass. I thought that was better than nothing but then 6 months later the relay went out, then baking temps were all over the place in the oven so they said I needed a new motherboard and they said both ovens needed it. So those were repaired. Oh ya and the light in the bigger oven hasnt worked past the first year even after having the light changed and some electrical stuff done on it. Then I had the bulbs changed due to irregular oven temps. The temps are still all over the place to this day.The back right corner gets too dark. The front left doesnt brown and is a lower temp. Now Im having problems with the oven turning off during baking and when using broil in the small oven it causes the large ovens probe alarm to go on and offer at least for an hour. Dacor didnt help me with anything past the glass and its only been 7 months since the new motherboards were put in. I cant afford to buy a new oven at this time and so I only use the small oven mainly since the larger has so many problems. Do yourself a favor and never buy a Dacor!

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

Updated on 05/11/2021: I wrote a review about my terrible Dacor stove, and I was amazed when I was notified within a couple of days that Dacor wanted to help resolve my issue. I was asked to provide some basic personal information, which I dutifully supplied. That was weeks ago and I havent heard a peep since, and I doubt I will. Clearly they do this just so they can mark these reviews as Resolution in progress to make it seem like theyre doing something to help. But as far as I can tell its nothing but a smokescreen. Dont be fooled by resolutions in progress.Original: Our Dacor stove is the worst stove I have ever owned or lived with in my 50+ years. Within 2 years after we bought it, the oven had stopped working twice and 2 of the 4 knobs broke. (Ive never had a knob break on any stove before.) Luckily an appliance repair person (not specific to Dacor) was able to get the oven working both times but told us replacement knobs were not available. We have tried generics but nothing fits. I have been juggling 2 knobs on 4 burners for more than 3 years now, and STILL Dacor has no replacements available. Six months ago we inquired again and were told they had a new model of knobs available that would fit, but we ordered them and they were on back order and never became available. Meanwhile Dacor had already processed our payment for them (which is illegal, I believe) so we had to deal with getting that refunded because our hope of the knobs ever being in stock was gone. This is also the loudest electric oven Ive ever owned. It sounds like convection is on every time you use it, whether or not its actually set on convection. That lasts for 20 minutes after you turn off the oven, too. Also, periodically the stove emits a loud BEEP and resets its computer for no apparent reason, sometimes when Im cooking (oh, you had a timer going? TOO BAD - who knows when it will be ready now!) and sometimes when the stove isnt even on at all (just thought you might like to reset the clock - AGAIN).Furthermore, the oven door has a special design with an open space at the base that allows dog hair to get sucked in from under the stove and collect between the 2 layers of glass. So we get to view our food through dirty HAIR. Apparently thats why the oven is so loud, because it takes a lot to suck up all that hair from under the stove. This can be cleaned, but you have to remove the door to get to it, which is not easy - I cant do it myself. Its so embarrassing when we have people over for dinner; I just hope nobody notices the hairball in the oven door. After reading through the other Dacor reviews I consider myself lucky to be able to cook at all. Buyer beware, dont EVER buy anything from this brand. Its total (expensive) crap and customer service is nonexistent.

Purchased home with installed Dacor double oven. Oven wouldnt reach set temperature, so replaced control board. Doable, but a real hassle to remove oven from wall opening and label, disconnect, and reconnect 20-something wires. Two years later, the clock cannot take the correct time and oven timers do not work. Only fix: replacing the $300 control board again. I cannot recommend that anyone purchase these appliances as the control boards simply do not work for more than a couple of years.

I rarely write reviews but when I found your site, I decided it was time to vent. I bought a 36 dual fuel, convection Epicure range in 1999. It was not a cheap oven and I was excited at the possibilities of having a 16,000 BTU broiler and large oven cavity to work with. Lets just say that excitement quickly wore off. Almost immediately after the range went out of warranty, the ignitors went bad and we also had to replace the control panel ($400 in repairs was a lot back then). After that, we continued to have ignitor problems and replaced them again. Finally, I just stopped doing it and lit them with my aim and flame. I never allow my children to cook on the stove because I am afraid they will be burned. Most recently, my broiler element, relay board and again more ignitor problems ($1,200 in repairs). Not to mention, the repairman had a terrible time trying to access all the areas and was at my house for 4 hours trying to do so. When the initial problems happened, I emailed, phoned, left message, etc. to no avail with customer service (I use that term loosely). This company is the worst. I have told everyone I know never to buy a Dacor anything. Next time, Ill buy a Wolf.

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

I purchased a Dacor Renaissance range for our new home. What a waste of money. Though I have not had any major problems with the performance of the range yet, besides uneven baking, the design is not user-friendly. To begin with, the gas burners share a grate. So when cleaning, you have to remove the whole grate on one side. The controls for the burners & griddle are very hard to see & I have to bend over to see which burner Im turning on. The oven racks are a joke. The two glide racks are very bulky with sharp edges. It is difficult to change the heights or to remove them for cleaning purposes. Though there are three racks included, it is impossible to bake with all three in the oven.I have a GE Monogram that I had purchased two years ago for another home, and I love it The Renaissance & Monogram are similar in price, but I unfortunately, listened to the sales person & let them talk me into the Renaissance. I realized my mistake in buying a Dacor immediately & contacted the appliance store. Even though the Renaissance had not been used, they would only give me a token amount of money towards trading it in for a Monogram. So, I am stuck with a range that causes me to swear under my breath every time I use it. Dacor could learn a lot from GE.

Our dacor appliances are 8 years old. Four or five times a year we need to have the technician to come by to fix something in our kitchen, dishwasher, built in fan for our stove top or refrigerator. These items are high price items-- should not have so many problems.

We purchased this oven February 2009. On 6/7/11, we had to replace the touch pad assembly. On 12/16/13, we again had to replace the touch pad assembly with a cost of repair to this point of over $900.00. The over cost $2,395.00 when purchased. On 3/16/14, while on convection/bake the oven switched over to broil. On 3/20/14, a repairman came to the house. The condition did not replicate but the repairman, in conversation with Dacor, determined that the fix, if this should happen again, would require the replacement of the relay board and ERC control at a cost of $700.00. On 3/27/14, while on convection/bake, the oven switched over to broil. I called Dacor and was forced to leave a message.

When our installer removed the packing material, he saw that the oven glass was shattered. Dacor said they would fix it, but wouldnt tell me how. I had to call the local repair shop to see what parts were being shipped. Only the glass! Not even the whole door. The idea that they would take apart and reassemble a brand new oven and consider that acceptable service makes me angry. This is supposed to be a high end company. I responded that this was unacceptable since the oven had obviously been dropped (shatter pattern spreads from the lower right corner of the glass) and might be a safety hazard. No response yet. Ill update this if/when I get a response.

This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.

Dacors wall oven wont heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find red button and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

I have all Dacor Appliances in my kitchen and I am very disappointed and angry. The double wall oven has not worked since day one - cant roast a chicken or God forbid, I would want to roast a turkey for Thanksgiving. The ovens look great, but just wont cook anything. Raw on one side and burnt on the other. One time I roasted a 5lbs leg of lamb for 5 hours! It still wasnt cooked. Recently, my dishwasher has stopped working properly, stops midway through cycle, wont drain water and its just been a total waste of money. I will never recommend Dacor to anyone. Do not buy Dacor. I called customer service in the beginning, as we had problems from day one, but they were of no help so I gave up. I dont use my ovens anymore, they are just for display. Very, very shameful!

My husband and I built our home and moved in November 2002. We purchased a Dacor Double Oven, Dacor 5-Burner Electric Cooktop and a Dacor Microwave. After the second year of living in our home, we started having problems with our double ovens. It would start beeping at different times. Sometimes it would last a few times to off and on for days. Then it would stop beeping and not return for a year. Now the beeping has started again and now it is displaying off. It wont come on. We have turned the breaker off and back on because sometimes that would reset it but not this time. Now before I could call anyone out to look at it, my 5 burner electric oven is dead. I called Metro in Tulsa, OK which is where we purchased them and they gave us the name of a repair person in our town. He came out and told us that we needed new boards for both appliances and charged us $50.00 a piece just for the evaluation. Now one week later, he is calling us and telling us that our 5 burner electric oven is discontinued! I dont want to have to purchase a new oven! I will also say that on my microwave, where the time is displayed it is blank across one line. I didnt even ask to have it look at. Please help!

My Dacor Preference 30 double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.About a year after receiving the replacement dishwasher, the internal racks began rusting badly. Once again, I called customer service who originally wanted to sell me new racks at a discount. Only after another persistent round of explaining that high-end dishwasher racks should be made from a material that doesnt rust, complaining and threatening, did I receive new racks free of charge. I was also informed that they had changed rack manufacturers and that would eliminate the rusting problem. Wrong. It has now been another couple of years, and the new racks are rusted worse than the previous ones. That is just the dishwasher.Our Dacor microwave display began slowly losing its LED display about 2 years ago. Lately, the microwave interior lining is beginning to disintegrate and rust through. One of the burners on our gas cooktop makes a constant popping noise when lit. The top half of our double convection oven no longer heats beyond 250 degrees. I realize that our appliances are now significantly beyond their warranty period, so I am no longer even attempting a resolution through Dacor. I will most likely ride these appliances into their graves and replace them with another brand. I am writing this mainly to alert others about my experiences with what I believe to be Dacors total lack of quality at a premium price. In my opinion, Dacor is all style and no substance.

I purchased a column, panel ready fridge and freezer. There was a promotion for 10% rebate, which took me 3 months of emails to obtain and they only issued a partial rebate even though I supplied them with proof of purchase. The service was dismal. The app for the cameras and interface with the appliance hasnt worked the whole time I have had the units. They look pretty and work ok as far as cooling, but for the price they charge they should provide exceptional customer service and being that Samsung owns them you would think that the app would function.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

Ive had this range for two years and am replacing the control panel for the second time. 1st time during product warranty and second time out of warranty. The range is beautiful but apparently the electronics are bad. And to add insult to injury Dacor doesnt stock replacements but has them assembled when needed. Estimated wait time for a new panel is 3 weeks; so no oven for 3 weeks and now not a lot of faith that the new board will be any better than the last one.

I would never buy another Dacor product. The microwave totally crashed and now the oven will not heat. I have had contact in the past regarding repairs and they are outrageous. I plan to replace both items rather than paying unreasonable costs. Very unhappy.

Updated on 11/29/2018: Further to my recent review of my Dacor wall oven, I went to a high-end appliance store yesterday to research replacements for my microwave, oven, warming drawer installation (so, yay, I get to spend $13,000-plus to replace items I have had for only eight years). I cannot verify the accuracy of this, but the salesman explained the problem. For a period of time, Dacor and Viking used the same third-party supplier for their relay boards. Unbeknownst to the companies, the supplier substituted a part that was later discovered to be defective. Unfortunately, all replacement relay boards contain this part, so the problem will recur repeatedly, as many on this site have discovered.As bad as the cost of periodically replacing the board is, the unreliability of the oven is worse. As happened last time, mine works OK sometimes, burns everything other times, and struggles to get to the desired temperature other times. And because the behaviour is unpredictable, it cannot be reliably recreated when a repairman visits. I have had one email from Dacor and I responded with the information requested, then nothing. I suspect that they know they cannot fix the issue in a permanent way, so theyre just hoping all of us with this defective part will just go away. It looks like newer models that look like mine are still available, but I refuse to pay $5,000 on the off-chance that it has a better relay board. I am looking at Miele replacements.Original Review: I have had two Dacor wall oven, microwave, warming drawer installations. The first one was only a couple of years old when we moved, and Id had to replace the microwave, but I put it down to a power surge in the house after an outage. I have now had the same set in my new house since 2010. I have had to replace the microwave again, but not because of a power surge. It just stopped working. The oven has been a complete nightmare. The probe broke and although I had it repaired, it never worked properly, but the worse problem is that I am about to have to replace the electronic board for the SECOND TIME. When the problem occurs, the oven heats up to the setting but the element just stays on. I all but ruined an expensive cut of meat on the weekend – with company coming, no less – and just had to throw out a batch of muffins. I am considering tearing out the whole installation and getting another brand that doesnt destroy my food. It would probably be cheaper than having to fix the oven every year or two and replace the microwave periodically. These appliances are garbage.

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

I completed a 7-month total remodel of our kitchen and family room, which were connected in November 2007. The kitchen remodel cost $18,000 for various Dacor appliances including the Millenia series of wall oven MOV130S; warming drawer MWDV30; and 42 island hood DHI42130. The remaining includes the huge 30 Epicure dishwasher ED30SCP, 36 cooktop EG366SCH, and beverage center EF24LBCSS. All have the beautiful copper accent package and make for highly attractive appliances. We constantly receive accolades for them. If only they werent absolute garbage functionally and reliability-wise. Others have remarked how the ignitors on the cooktop continually spark, even after the light off. After contacting Dacor and waiting 2 weeks for the repair, for which Dacor sent the wrong part and caused another 2-week delay, the repairman had to rip off the front accent lip of the cooktop to reach the base which significantly dented the front lip. The ignitor worked like a champ for 2 days, then click, click, click - constant ignitions. So I cleaned around the ignitor tip with 409, dried it and it worked flawlessly. Thanks Dacor for your own product ignorance and my now dented cooktop. It has worked well since and is a sound product, so far. If only my luck held out.Next, the wall oven. Very beautiful and my control panel has held out (fingers faithlessly crossed). The oven isnt calibrated though, so follow cooking directions at your own risk. This oven will burn your food if you set the temp and timer to the recommended settings. I have to take off 25-50 degrees and 5-10 minutes of requested cook time or I will smoke any meal. After 2 years of use, I decided to use the cleaning cycle - following the directions to the letter. Forty five minutes into the cycle and kaboo! The front window shattered. Dacor says $700+ for glass replacement; I say send me the part and Ill do it. I got the discounted part for $68; spent 3 hours cleaning and reassembling with care; and the window has held, but I havent tried the cleaning cycle since. Why roll the dice again?Ah, now my fave garbage Dacor appliance - the interminable dishwasher. Truly engineered by the diabolical. I just completed my fourth major repair after 5 years of use. First, the drain valve failed after a few months of use causing flood and was replaced under warranty. Then the door seal failed (more flooding) and was also repaired and replaced under warranty. The dishwasher stinks, by the way, as the unit cannot evaporate effectively during drying cycle due to ridiculously poor rear venting design. So I have to leave the door wide open for hours after use to facilitate drying and stench reduction. The control panel/circuit board has fried twice now in the last 3 years - it just starts erratically beeping and refuses to take input, even with a power reset. Both technicians stated the design and quality of the board is third world, which likely is exactly where Dacor outsourced the garbage.The island hood and warming drawer have worked well, and the beverage center has been reliable but maddeningly causes back left cans of soda to freeze and explode occasionally; even with the set temperature raised to now 45 degrees. Fun to clean up after coming home from a long trip. My expectations are so laughingly low now for these Dacor products that I dont bat an eye with the frozen soda muck this fridge occasionally produces. Customer service though has been helpful and thankfully, American. They have replaced both circuit boards for free well out of warranty. I have only appreciation and great sympathy for the customer service folks who Ive spoken with. I love my kitchen, but hate the appliances in it. Never again Dacor. Never again.

We remodeled our kitchen in 2001 and bought a Dacor Epicure 30 dual fuel range. The gas cooktop has never been a problem, unlike the oven which has been a problem from the first week with unpredictable temperature variations. Multiple holiday meals have seen the extended family waiting for dinner for two hours because the oven decided to be cool that day. The advice from Dacor: preheat your oven for several hours before you need it or my favorite from a repairman: you must be slamming your oven door. Not helpful. Several expensive repairs later (over $2100) and one fire in the oven now it wont turn on at all. We are going to try one last time to repair it and then we are done. I do not recommend Dacor to anyone - too expensive to have such terrible quality and service.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

Dacor double oven range turns off by itself while baking - Disappointed in Dacor, especially today. Thanksgiving 2016: baking turkey. Sill baking turkey. I dont know when the oven decided to switch off this time, but I have an uncooked turkey and guests waiting. The oven has done this before, but because it was new I thought it was user error. Nope, the damn oven mysteriously turns off on its own. Incredibly irritated with Dacor. The range hood we also purchased is a joke. We remodeled our kitchen 1 year ago and wanted quality appliances. Bad move. Save your money, folks. Save your money.UPDATED ON 03/10/2017: Dacor sent a company out to fix the broken new oven. Oven still cannot hold its temperature (It takes FOREVER to heat then loses its heat while still showing a high temp). This time I have a recording on what happens when the oven automatically switches off. Disappointing when we spent nearly $10,000 in Dacor appliances for a kitchen remodel. DACOR, please have a rep contact me!!! Still waiting to hear back!!!

I completely gutted my kitchen on 2/22/92, and purchased a Dacor CPD230R double oven. Whenever I used the self-cleaning function the next day, F0 would appear. I would have to get a repairman to come to my house. This cost me a fortune. For one year, I just used the bottom oven. I finally called Dacor, and complained. I wrote a letter to Mr. **, and wanted satisfaction.They decided that I could purchase a new, better oven for $1,480.00. This was 1998, so in 6 years, I spent $3,680.00 for 2 ovens. After 5 years, I started having the same problems. Every time I used the self-cleaning function, F0 would appear. I just totaled my bills for the new, better oven, and I have spent $963.00 and it would be more, but I figured out, if I pressed cancel and held it, the F0 would disappear. So every time I used the oven, that is what I did. This would last for 8 months. The oven completely shut down, and I could not use the top or bottom. I just had a repairman here, and he said i need a new membrane assembly, and latch. They were supposed to call me with an estimate. They just called, and said the part is no longer available. This is upsetting. Reading the reviews, I see I am not alone in my dissatisfaction with the Dacor oven. Now, I will be redoing my kitchen.

We were incredibly disappointed, not only with the range but with the customer service from Dacor. We purchased this range in January 2016 and here we are in July with what is basically a pan holder sitting uselessly in our kitchen. Problems started immediately. The first time I used the oven, it locked with the cooking food inside. It turned out that the thermostats on both ovens were so out of whack that the oven temperature reached self-cleaning mode levels so the ovens locked with the food inside! We had both thermostats replaced twice and still had the same problem. Eventually, the thermostats were calibrated, but still within a range. In addition, the switch for the convection oven just stopped working. After 6 months of trying to deal with this problem, we will be returning the range and replacing it with a different brand. At no point did Dacor offer to exchange the range, they simply kept sending a repair person.

We have a Dacor gas range RSD30R that we bought to upgrade our kitchen in 2002. We have had several issues with the range to date. The first issue we had with the range was the auto lock for the oven cleaning cycle that failed in 2007. It was not covered under warranty and cost $88. The second item to fail were the oven door springs. They also failed in 2007 and covered under warranty. They failed again in 2017 and had to be replaced for a second time. The springs are too weak to hold the weight of the heavy door. $68-$78 for the springs. The springs could easily be changed out as the brackets are still good but they only come as complete units. The last item to fail were the ignitors. Only one ignitor failed out of the four but as the spark module ignites all burners every time any one is turned on, premature failure could be expected as all ignitors light every time. This time the part is no longer available from Dacor. Dacor does not support any products they build after 7-8 years. Parts will no longer be available. I would not recommend Dacor Appliances to anyone as the manufacturer does not support their own products very long. I purchased Dacor to buy American and I regret it now. In contrast every product that Miele made even 20+ years ago, parts are still available directly from Miele and other suppliers as well.

Liked the look of Dacor oven and fit in with remodel. Relay board replaced year after warranty - $600. Then after 8 years of light use (have Thermador home pro stove), another circuit board failed, part no longer manufactured. Oven now worthless and headed for landfill. Outrageous! Large national appliance retailer says Dacor not reliable. Daughter had major problems with Dacor fridge. Have purchased Kitchenaid replacement on recommendation of same retailer. Built to not last...shame on you, Dacor.

My stove is 3 years old and I have had to change the LED lights on the burners 5 times. One of the burners warped and was changed. The computer went after 2 years, now I have a gas leak in the burner hose. I have bought the extended warranty. I would not recommend this stove if you like to cook. Just make it look pretty in the kitchen!

My ovens have had to have a new board, dishwasher rarely works, my cooktop cant get parts needed! The worst appliances on the market!

Arrived in good condition and so far works perfectly. Delivery was delayed by one day because of the incompetence of my local mail service. I bought this microwave, as others have described, to replace a 13 year old Dacor that had not really died but had lost the electronic screen. We put magic marker numbers on the display screen where the numbers had been 5 years ago and kept using all the functions. I decided to replace as, without the display screen, I could not do anything semi sophisticated with this microwave but its motor and microwave capacity was still going strong. This model fits perfectly into the previous 24/27 trim kit. Unfortunately our other trim kit is white to match our old microwave. Decor only has stainless steel now. And the new trim kit for this microwave is flat without the vent slats (plus costs over $300!). From the placement in our cabinet, I think the vented slats are really important to dissipate heat and am puzzled by the change in design by Dacor. The slats are a little tedious to clean but as a TV is above the microwave and an oven below I want the heat to have a better place to go. Ebay has the old trim kit in stainless steel but so far the expense seems excessive for just the outside piece. The internal support bracket for the new microwave is exactly the same as for the previous model so the only part of the trim kit needed for my microwave is the outside frame. This newer model works very similarly to the older version. I am delighted Dacor still makes this microwave to fit my space 13 to 15 years later.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

This range has never cooked anything well, overlooked and undercooked. Several technician visits, board replaced, thermostat replaced, starts error messages and clicking all on its own. Recently the cooktop has exploded with a big BOOM 3 times. We finally turned off the gas and Im cooking outside with the camping stove and BBQ. I am so upset about the explosions that I am shaking. Today it exploded while all knobs were OFF. Im thinking about getting an attorney. IF my house caught on fire my insurance would not pay unless I do everything in my power to mitigate damages. No gas should work, but I would like to be able to cook in my beautiful kitchen with my granddaughter. Help!

This is the second time I have purchased these appliances and unfortunately each one has been a great disappointment. I have spent enough in repair bills to almost purchase a warming drawer. Each one shuts down when the self clean button is turned on, and then I have to call a repairman out to recalibrate the oven to work each time I try to use the self clean. I was told by the last repairman that the life of the oven is greatly shortened if you the self clean mode. If this is the case, either fix it or take out this mode. After I had the oven about a year the oven door glass blew out, and this had to be replaced. The temperature in the oven is very unreliable in different areas of the oven and browns more on one side than the other... For the high end cost of these ovens, I would just as soon have a basic oven that works and does not go out every few months. What a waste of money I consider Dacor to be, and will never recommend it to anyone I know. I am in the personal shopping business and have my own company, but will tell my clients to be very aware of the high cost/low performance of Dacor products... On a scale of 1 to 10, Dacor gets a 1.

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

This is our second Dacor wall oven. It is approximately 6 yrs old. December 22/14, I was cooking a Christmas turkey as per usual, and I noticed an odd smell about 40 mins. into cooking. Checking the turkey, the temp. was at 500 degrees and on broil. I burned holes in my oven mitts on the roaster taking it out. Even though I set the temp. at 325 convection roast, it reset itself to 500 broil. Nothing works except the clock. Called repair guy after the holidays. Said it is a control panel behind the keypad area. Ordered the part. Been waiting 4 months now for this part. Now, no Easter dinner either. After reading these complaints, I am worried that this part replacement may not be the end of it.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

We purchased our second Dacor microwave. When received there was a defect on the stainless front panel which we reported to Dacor (now owned by Samsung). They took claim information and we were referred to their service provider. A Samsung inspector subsequently visited our home and got approval from his superior. We were told the panel had been ordered. Two follow up calls revealed that there was a problem and we were referred back to Dacor only to learn the claim was overruled and denied. A subsequent appeal was made to no avail. Our warning is that Dacor repairs are very expensive and they do not back up their service warranties. Buyer beware.

We purchased a complete kitchen with Dacor Modernist stainless steel look. It has been a complete disaster since install day. The first week the Dishwasher flooded my kitchen causing water damage to my brand new kitchen cabinets. There was a seal issue. My ice machine has been worked on 6 or more times. They have replace every part in it and still doesnt make ice or if it does it freezes in to one big block of ice. My microwave combo oven just broke again today with same error code as last time. They had to replace both motherboard in the oven and microwave. Tomorrow they are coming because my dishwasher never completes a cycle. It shuts off at 16 min left. I have been asking for replacement units or better yet take it all back...I would not recommend Dacor espcially how much we paid... over 30,000.

When we recently remodeled our kitchen, we replaced our Dacor double ovens that we had had for 15 years. These were great ovens and not one problem with fairly heavy use, so we bought the Dacor Modernist double ovens. The ovens are usable, but they are the worst engineered product I have ever experienced. First, there is no clock on the stove because as I was told the clock would etch the screen if it was on 24 hours a day. Second, the sound the timer makes is so soft, even on the loudest setting, cannot be heard in any room but the kitchen, so I paid a premium price to carry a timer with me, so I know when my oven is done baking. Third, if I turn the oven light on, the timer either stops completely, or it resets to the original time. Fourth, the oven buzzes when it is cooking. Fifth the user manual is useless and there is no video or online information on how to use this oven that is not user friendly.Finally, I have talked to Dacor and have had the repair person here, but he knew nothing about this oven. I am sorry every time that I use this oven that I did not buy my other choice, which was the Woof double ovens, but we thought this would be wonderful product, like the wonderful product that our previous ovens were. We also thought Dacor was a family company, but is now owned by Samsung. What a disappoint these ovens have been. The engineering for this product is a disgrace for any company and I no longer see the Modernist products advertised and it may be because it is such a poorly designed product. I never met a computer that I did not love, but this is not the electronic wonder that was advertised when we bought the ovens.

We purchased this oven/cooktop was installed in February 2020. I have been unhappy with the performance of the smaller oven from the beginning. It takes 20 minutes to pre-heat, a loud fan starts to run partway during the pre-heating process and then warm air starts to flow out the bottom. Plus, it is not either holding the correct temperature or not reaching it completely, nothing I cook in there is done in a appropriate amount of time. Baking a small potato takes an hour and a half at 375, brownies take almost twice the approximate baking time. My attempts to contact them have been less than satisfactory. I wrote for a second time over two weeks ago providing a copy of the invoice and have still heard nothing. I am quite disappointed with this product & company.

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit wont chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

I purchased a 48 Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.