My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

I bought a brand new FP washer and dryer the end of 2006. I paid approximately $1,000.00 each for them, because the salesperson assured me what a wonderful company FP is and how wonderful their products are. Well, what a waste of my hard earned money. I have had the washer fixed 3 times and the pump just went out of it again. I am awaiting the repairman to return with the part to fix it. In the meantime, I am spending at least $40.00 a week at the laundromat. I have had the dryer fixed twice. The last time, it put little holes in my clothes so I lost a ton of money in ruined clothing. I am lucky that there is a repairman in our area who knows what hes doing. However, it is always at least 3 weeks until the repair is completed. First, he has to come out to see whats wrong; then order the part; then come back out to repair it. Now when you figure it out, I am spending at least $120.00 at the laundromat, plus I have the cost of the repairs. This time the repairs will be at least $200.00. During the Christmas season, both Lowes and Home Depot had a washer/dryer pair for around $400.00. Considering the amount of money I already have invested in FP washer/dryer, the extravagant purchase price, the amount of money I have invested for repairs to both units, the amount of money I have invested in the laundromat and the continuous inconvenience, I would be farther ahead to buy a cheap set and replace them every two years. Now I will say that FP reimbursed a portion of the first repair; however, when I advised them of the second repair, they basically said that appliances dont last forever.I cant say that forever is 3 or 4 years. Considering the price of FP, I would expect them to last at least 10 years. I am very disappointed in the FP brand and have to say that I will not consider purchasing that brand again. I have just spent the past hour reading the reviews on this website and it seems to me that FP just produces an inferior product. FP should take action to compensate people and not just tell them that they are sorry to hear of their problems or that their concerns have been forwarded to a senior representative.

I purchased my DCS in 2004. Over the years I had to replace several parts - okay, I accept that high cost of owning a commercials style appliance. February 2019: I began to notice an issue with the oven sensor. I called my service rep who immediately came to check. He indicated that I should get a new oven sensor - if the part is available. Hmmm... Two days later the tech informed me that they were not able to get the part, that I could try to call Fisher Paykel direct. After much hold time I was informed by Fisher Paykel that parts are no longer available for my model. I was politely told that the law only requires them to keep parts for 7 years and after that they have no obligation to do so. The most insulting response, we are sorry for any inconvenience this may cause. Inconvenience? This is not an inconvenience! This is a high end appliance rendered useless for want of a sensor or workaround with a substitute part. DONT buy Fisher Paykel, its not poor customer support you will receive, it is NO customer support you will get.

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

We purchased a new Fisher & Paykel washer and top loading dryer 4 years ago when we built a new house. We were assured by the salesperson of the quality and how they have very little maintenance issues. After a year and a half, we had to replace the heating element and fuses (luckily under warranty) and this took 2-3 weeks for them to figure out was wrong and repair (said it was fixed twice and had to return). Here we are 2 years later, and we had to replace the heating element and fuses again. So this time, it is over $350 out of our pocket since we are out of warranty. The heating element for a dryer should last for more than 2 years and this is obviously a design flaw or something. It looks like we need to replace the machine as we cant continue to pump money into a lemon.

Eco-Smart Washer WA37T26GW2 - I purchased this machine at Lowes for my new home because the salesman raved about Fisher Paykel quality which was my first mistake. I was smart enough to take out the extended warranty from Lowes. After just one year single guy doing ONE LOAD per week. The balance sensor and electronics panel had to be replaced - three service calls, because they received the wrong parts calls and a month later it was fixed. After two weeks same problem and three weeks. Finally problem was resolved and because of the warranty no cost to me. OK fine inconvenience but no biggie. Two years after this issues with the motor or something all in all cost me $350 TO FIX. I WAS PISSED. Now after 5 years of crappy reliability it again seems to have the original issue.. NO friggin way am I fixing this poorly designed and manufactured washer again. Time for a cheapo depo Chinese washer that will no doubt out last this $750 (original cost) POS! over $1000 lesson learned. Stay away from Fisher Paykel appliances.

Ive owned front-load machines for the past 5 years. Had a good experience with them as well. I just moved into top-load HE laundry and went F&P. After comparing the two styles I would recommend the F&P top-loaders. Being able to control your water levels is such an advantage to laundry. Heavily soiled stains are removed more significant with extra water. Having a thorough rinse improved my whites and stained outdoor clothing. The gentleness of F&P laundry is at peak level. My delicate clothing is avoiding vigorous wear and tear, even though front-load offers a delicate cycle. The controlled spin out speed is phenomenal. Clothes are noticeably softer and brighter. F&P laundry is amazing and I would recommend to any consumer.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

The other day, my husband was doing laundry and part-way through the load, the washer started beeping and stopped working. He then called the customer support center and got the name of the Fisher Paykel dealer here in town to see how much it would cost to get it serviced. While he was on the phone with the customer support rep, he was told that based on the lights that were showing up it was an error code 346, but was not told what that meant. This morning we called to see what it would cost to have someone come out just to look at the washer and were told he would cost $75! I think that is a large fee, considering we live in the same town less than a mile away. Today, I was looking online and read that the warranty was usually around 2 years. Im sure our washer wasnt 2 years old, so I called the customer support number myself, after taking down the model number, to find out if the washer was still under warranty. The guy on the phone was not able to tell me if the washer was under warranty or not. He didnt even offer to take down the serial number to see when the washer was made, but told me to call the store we purchased it from to see if they still have a record of when the purchase was made. We purchased this washer from Sears and shortly after we bought it, they stopped selling this brand.What should we do if they do not have a copy of the receipt? I dont even think our bank records go back any further than a year online. I have searched to see if I could find the transaction, but have not been able to. I would hate to buy a new washer after only owning this one for less than 2 years, and really dont want to pay $75 just to have someone look at it and then pay for repairs on top of it.

I booked a service with Fisher and Paykel for a repair of my dish drawers, purchased in 2017. The repair cost $334 and it broke 2 days later. When I phoned, the customer service representative hung up on me when I asked for a refund. When I called back, I was only offered a partial refund and I am still $118 out of pocket for a repair that lasted 2 days. The dishwasher cost over $1500 so I certainly expected better. Unfortunately this is not the first issue Ive had either. Beware.

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

This is the third refrigerator weve had in about two months. We had to get rid of two KitchenAids that were totally defective. We picked Fisher Paykel, and love it - the design, the ice maker, the water through the door. The only thing is, depending on the glasses that we use for the water, sometimes it piddles a little bit down the refrigerator. But I like the inside. I like the freezer. Were gonna be moving and were gonna buy another Fisher Paykel appliance.

I saw Fisher & Paykel advertised on television. We didnt actually go looking for that make at the time. It was just one that wed come across. It was about what we were after, on sale. But we had looked at them before up in London. We purchased a refrigerator. It didnt start out very good. When we bought it, they showed us a small pinhole dent in the front door which we thought was fine, and theyd reduced the price. When it arrived here, it seemed to have a couple of dents that we hadnt seen before in it. We dont know whether wed missed them or they happened when they were bringing them down. But they brought it in and the controls wouldnt work. It would work as a refrigerator but you couldnt control anything. So we complained to the place where we bought it, and they werent allowed to service it for the first year. We had to get some service people out of St. Thomas. They were good, checked it out, and it wouldnt work. They had to order a new front panel control unit and it took about 2 or 3 weeks. They got it here, plugged it in, and it has worked fine since. The appliance is good once it was operational but the place where we bought it, we wouldnt set foot in the door again because we didnt get very good service.

I bought this dryer (Dryer model DEIX2 top loading dryer) only 5 years ago. The control panel had been failing but I could reset it by unplugging the unit. I bought an extended warranty (thank God) since I cant get a replacement part. Dryer has been deemed un-repairable. I guess appliances should be considered disposable!

This is a follow-up to the review I wrote on 6-15-13. I sent F&P (Lisette **) an email early, early Saturday morning, like 4:00 a.m. her time. I received an out-of-office reply that she would be out of the office for a couple of more days, so I wasnt hopeful that I would hear back soon. BUT GUESS WHAT? She emailed me back at 5:30 a.m. her time - just 90 minutes later - letting me know that she has asked someone to call me and get things going, and that it would be covered under warranty. One hour later someone from F&Ps NEW ZEALAND office called and got things set up for us! And it is now Monday morning and the service guy is here fixing the washer. So that is indeed terrific service again from F&P that we have received on a machine that has had several service calls. It is outside of the warranty period, but I am glad that they are standing by their product since there were obviously some design problems with the F&P washers that Lowes pushed in 2008 and 2009. Thanks Lisette and F&P!!!

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the beeps and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says the circuit board went out because of the motor so now they have an inline fuse to prevent this, its an upgrade. Okay, so we replace both parts. Great problem solved. Wrong.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

We owned this product and is SUCKED. Always breaking down. Only Fisher Paykel can service it and the are outrageously expensive. Most recently we had a tech spend almost a month trying to fix our dishwasher. He was finally successful and we paid almost $400 in parts and labor. 3 weeks later it stopped working again. Fisher and Paykel support team including Matthew ** the service manager (who took a week to get back to me) said they cannot refund because the parts were already installed. DO NOT BUY ANYTHING FROM FISHER AND PAYKEL!

We heard about Fisher & Paykel through the RV manufacturer. We custom designed and had built a fifth wheel for us to travel as we do extensive traveling. I did a lot of research and went to different online appliance stores that sold or dealt with the brand. After reading and finding out a couple of things, I decided to go with that particular model. It was all the good reviews not only on the online website that sold numerous appliances but the people who also purchased an RV like us who have installed and used them too that was the deciding factor. The dishwasher is fabulous and very quiet. You never know its running. Its amazing and is absolutely a dream come true. I love it. Its the best appliance that we made a decision to have installed. It makes life easy and works really well. The performance is spectacular.

Overall were happy with the dishwasher. We just wished it had a dryer built in. But its beautiful and solid!

Our drum support broke out of our front load washer and so then I was looking around. A friend recommended a local appliance store and that was the friend that they had featured on their website. So then I went and researched a little about Fisher Paykel and it sounded interesting. We checked it out and we liked it. It seemed like the mechanism was simple so it got fewer things to break on it. And we liked that it was a high efficiency top load so we purchased it. Its a fine washer. I like that it adjusts the water level based on how much clothes you have on. Thats always my favorite thing.

When an appliance fails, I always believe that the best service you will get will be from the manufacturer. Hence my dish drawer started to make a troubling buzz. I booked a service online with Fisher Paykel, the manufacturer. I received an email that allowed me to track my service. I had booked a service for between 12 and 5pm and the initial time came though as 12-1pm. Immediately this isnt great as its slap bang in the middle of the day, but I requested it so I just reworked my day. Around 10am I got an update that said between 2pm and 3pm. OK, excellent I could now work out what I needed to do around this.At 2.38 its still saying between 2pm and 3pm and then I got a call from the engineer, telling me he has 4 jobs in front of me and wont be here until 5.30pm. Seriously? I called customer service and clearly they say that the app is only giving me a guide time, but why not update it? If the engineer knew his status was 5.30 at 2.38pm, it wasnt between 2-3pm at 1.59pm, was it?I then pointed out that beside this, the engineer would miss my time slot anyway, as 5.30pm is not between 12-5pm. They then offered to reschedule me, but heres where the damage really is. Fisher Paykel I NO LONGER TRUST YOU. Why would I put myself at the mercy of your poor customer service and time keeping again? Why would I allow you to disrespect my day so much by not telling me or keeping me up to date on the time of arrival. As I pointed out, the supermarket can tell me to the minute when they will deliver and they generally get it right. I will always trust them. This is the battle for customer service. Its about trust and Fisher Paykel, YOU FAILED ME. I do not want to deal with companies I cannot trust. Its up to you if you use their service.

I have some build issues with the new unit that I put in, the design modifications that makes it less user-friendly, and there are some design feature changes on it which I really don’t care for. The old design was better in terms of its usability... Im an architect and I specify Fisher&Paykel appliances in projects but this was personal residence and I had a Fisher&Paykel and I wanted a Fisher&Paykel again when our old dish drawer was beginning to have some issues after 12 years...

I was renovating my apartment and so I was replacing everything. When I went in to the distributor to buy a refrigerator, the distributor showed me Fisher Paykel and I liked it. It seemed to have the features I wanted. It had the proper dimensions that I needed to fit in the kitchen and it was stainless steel. It seemed to be fine. The only objection I would have to it is they have a very strange design in so far as their water filter is concerned. I never would have bought the thing had I not been doing a major renovation because they mount the water filter outside the refrigerator. While all the other manufacturers, you just screw the filter in inside the refrigerator and youre done with it. But you need a plumber to put the thing together. And the plumber basically who put it in initially was not familiar with it, so he installed it incorrectly. I had to have him take it out and redo the installation. But its worked.I havent had it very long. Its fine for me right now. The longevity of the thing is going to be important because in the past few years, I have not had luck with refrigerators and they dont seem to last. So well see if this one lasts. I did, which I never had done before, take a long term contract out of the thing. Overall, I would give my friend the caveat that you may have an issue with needing a plumber to install the thing rather than just having the distributor come and install it because of that filter. In fact, the crazy thing is I have the refrigerator obviously in my kitchen, but the water filter is in my bathroom because you have to mount the filter very close to the source of water.

The recommended and authorized repairman arrived and discovered that the main circuit board was not functioning, so my top drawer was unable to work. He had the wrong part so he left, and was to return four days later. On that occasion, although he installed the board, there was then an additional problem with a wire. He left again, and had to order that part. Five days later I had to call to find out what was going on. The HiTech service, or rising service solution person, as their caller ID reads, informed me that they were service techs, not a warehouse, and so parts had to be ordered. Every time the guy comes, its another long trip, paid by me from their location. How can you be an authorized service and not carry parts? Also, I find the Fisher Paykel website very unhelpful re: technicians. I talked to a living person, and she had no more information than I did, so that also was useless. I love my dishwasher, but the arrangements for service are inept. I will not use them again.

I purchased at the same time a Fisher Paykel Washer (model WA37T26G: ECOSMART) and Fisher Paykel Dryer (model WA42T26GW1: ECOSMART) in 2008/09. First problem was the spinning on the washer stopped. I called a repair person; it cost me over $200 to fix. Second problem, the dryer just quit working, deader than a doornail! I called a repairman. They said it would cost more for the part than what the dryer is worth! I tossed the Fisher Paykel dryer and bought a Maytag. Now, just this week, the washer stopped spinning again. This time, being ECOSMART, I looked online for COMMON PROBLEMS with these models and found that the water pump gets wet from a leak in the washer and rusts and freezes the water pump which in turn blows out the fuse in the control board. My husband took it apart and it was confirmed... The pump is junk and rusted and the CONTROL BOARD is dead. With a 50 cent fuse, it could fix the problem, but NO, Fisher Paykel doesnt tell you that. They want you to spend $185+ for a new control board to fix their POOR DESIGN! Now, we have to fork out more money to replace this junk water pump to avoid paying for a new washer. Guess what? The new pumps have fuses on them to prevent the control board from blowing out. Well, how bout recalling them and fix the design?!! Just a thought! A Fisher Paykel will not be in my house after this washer DIES again! (Oh, Shame on you, Consumer Reports! I went by your recommendation for these models!) ECOSMART? I think not!

I have owned a F&P double dishwasher for 7 years. Approximately 6 months ago, the machine began to leak on the top level and the dishes were not clean on the bottom. I looked on the F&P website and found the information for several nearby repairmen. I contacted the first person and he came to check the machine. He charged $80 to look at it & stated that he needed to order a part. We called him several times in the next few weeks, but he said the part was not in. After a few more calls, we gave up and called a 2nd repair from the list. Unfortunately, we had the same experience (and paying $143) - after calling 3 or 4 times, the repairman never returned our call.I called F&P customer service and explained what happened. The customer service person gave us another repair shop to call and stated that F&P would likely reimburse us for the house call fees, which was now over $200 with no repairs done. The new company that we called stated that they only fix machines that they have sold & that F&P should NOT have given out their information. I called back and got yet another name, which, thankfully turned out to be legitimate. Our machine was finally fixed (at a cost of $372). My dissatisfaction is with the referring of several repair companies who clearly could not fix our machine, and paying money for no service. When I contacted F&P about the events above, I was told that they would NOT reimburse me the house call money. I assure you that I would not purchase another of their products!

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly. The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

They are both so easy to operate and load. They are quiet. The clothes are thoroughly cleaned and dried. I love them both. Would highly recommend them and would buy them again.

First let me say if I could rate it lower I would. I purchased the dishwasher a little over a year ago at Lowes and I did not purchase a warranty (I have never purchased one on any appliance ever) and I should have. The only reason I purchased it was because of the space I had available in my tiny kitchen. This has been the worst appliance I have ever purchased and I have purchased many. It does not clean well at all. I always have food residue on the dishes etc. I tried different dishwasher soaps and it doesnt make a difference. There is always water on the dishes when it is supposedly finished. I always have to dry them when it is done. WORST PURCHASE EVER. I DO NOT RECOMMEND THIS APPLIANCE AT ALL!!!

I filed a complaint a year ago stating the DCS broiler was delayed in lighting then making a small explosion when igniting. Fisher & Paykel worked out a deal to fix the broiler for 50% off parts - worked twice. I was trying to use it tonight and on the third time Im using it, the stupid thing wont ignite. This $3K stove is a piece of crap.

As far as the product itself, weve had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. Its absurd to buy a refrigerator and then have to buy new water filters every 6 months. Theres no doubt you could make a filter that lasts longer than that and thats less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

This is a continung saga from my earlier complaint.OK, so I called in the service repair person recommended to my by F&P Customer Service. Now mind you I had absolutely no choice in the matter because, F&P would not allow me to talk to their service personnel unless I was an official appliance repair organization sanctioned by them. The dilemma is as follows: The washing machine was 4 years old and stopped in the middle of a wash cycle. The display panel was dead so I could not read any codes. I Call F&P for advise on how to diagnose the problem. They refused to let me talk to their service personnel. My background is 30 year in computer a EE degree and of those 30 years I spent 4 years fixing large mainframes. So I know a little about electronics, control board, electricity, motors etc. This did not matter to F&P, ok fair enough but why refuse me the option to solve my own problem at my own risk.In addition a new machine would cost me about $550. Now the price tag I was looking at to fix the machine was about $300 to $400 for parts and if you add in a repair person: $100 for diagnosis and then another $250 for labor your talking $700 tops for parts and labor on a machine that lasted only 4 years and cost me approx $500. If I could eliminate the middle man then I could get away with $200 to $300 parts only. Because F&P service would not talk to me I would have to eat the cost for both parts which I speculated could be the problem. They would consider both part and not be restock able. Oh if they had just talked to me.Cutting to the quick the repair person confirmed that the motor control board was bad and, now heres the gem, I also have a burned out pump. To diagnose the pump problem the repair person called F&P service and they instructed him to ohm out the pump. Now I could have done that. So the end result was I was looking at $280 for part and, $250 for labor. On top of that the repair person also offered to buy the machine if I decided to junk it and, buy a new one. So now let me ask you, is there a problem with his scenario.So I called F&P parts and they are shipping me the parts for a grand total of $210 and that includes, shipping. But, there still remains a problem. If I install the part I void the part warranty and if I have the repair person do this then it cost me $250 maybe more because now they loose the part markup.So my position is as follows should I pursue a legal option. F&P recommended the service person I called and had them come is for a cost to me of $100. He diagnosed the problem to be the motor control board and the pump, the latter being assisted by F&P service. If I install both parts, pump then motor control, dont want the pump blowing the motor control again and, the machine does not work, I will conclude the repair person did not meet their obligation and, either I will request a refund for poor service (i.e. I will chase them down using the AGs office first then, take them to small claims) or ask them to further diagnose the issue at no charge. Count on it I will be there when they come in. I know my way around electronics.As for F&P they need to think further about how to deal with product repair. Their customers are being fleeced and F&P is complicate. Now heres a bonus. The repair man told me that the reason the pump went bad, which burned out my motor control board, hmmmm, was because, I used liquid detergent. Yes folks take a look at your grocers shelves and tell me what sort of detergent is being promoted? Thats right, liquid. Appears that liquid detergent breaks down the motor seals.The repair person recommended we use powder. My wife had to search hard to find a powdered detergent.So folk your washer is doomed from day one. Now I dont make these machines but I was wondering if there could be a class action suit in here.Oh and by the way those dryer sheets you put in to make your clothes smell good. Well they can coat your dryer and start a fire and if you have small children well those same sheets will remove the fire retardant material from their clothes.

I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldnt answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.

It’s a fairly new house. We had a builder’s dishwasher that we werent satisfied with. The area below it is a finished area, we were concerned about leakage in it and it was the only one that had a pump out cycle if there’s a leak detected – it’s my favorite thing about it. Ive had it for 4 - 5 months and it’s been pretty good. The performance has been fine except that you can only use powder.

When we moved into our new home in May of 2008, we had to leave behind our dryer. As wed had good luck with a Fisher & Paykel washer, we just assumed that a DE09 dryer would be a natural conclusion. What a mistake! It has been a lemon since the day we put it in the basement. It constantly turns off during a dry cycle and takes forever (when it decides to actually run) to dry a load of clothes. Were not talking a large load either. We are vigilant about keeping the vents cleaned out, even going so far as taking the tube from the wall and cleaning it out from both the outside vent and the inside vent. Nothing does any good. It still shuts off randomly at will. I can guarantee that my next dryer purchase, as soon as it can happen, wont be a Fisher & Paykel. Id have better luck just tossing the clothes on the driveway and hoping the sun does the job.

We purchased this very expensive machine and it simply does NOT clean dishes well. We had the dealer out multiple times (they were great) - 2 of those so he could call FP technicians and work with them. I always had to call FP back. They asked me to get the dealer back out - the dealer said no. FP said they would elevate to DM and after 2 months (called back twice) I called again and got disconnected after waiting 20 minutes. My 30 year old Maytag cleans better. The rack broke as well on the FP. The people on the phone were nice - no one ever followed up and bothers calling back when they disconnect you. I would never buy their brand again. The machine is pretty but poorly designed - unless you have tiny, thin dishes there is no way to pack it without things touching and they will tell you that is why it is not clean. First - bad designed racks. Second that is simply not true - I am sure it would clean better but I know how I could stuff the heck out of my Maytag and it always cleaned. I started packing their half full to test their theory and I still got uncleaned, grimy, crusty dishes. Bad product - Worse Service. I cant afford a new one. I spent the extra money on this b/c I figured it would save money. I might as well do the dishes by hand.

I have a washer and dryer set that I have had for a few years. It has not been anything but trouble since I have had them. The washer has been worked on twice and once the repairman left off a hose and water filled my floor and messed up some of my flooring. Then the dryer had been worked on two or three times and right now it sounds like the whole drum is about to come out. I am tired of having to call a repairman to take care of problems. I tried to tell the people that I bought it from that I thought it was a lemon from the get go, because I had not had it maybe 1 month when it had to be worked on the first time. I would not recommend anyone to buy your products, because I have been very disappointed with your products. I still say that I have a lemon and that I should have been given another one in the beginning. That is what happens when you buy a lemon automobile. Appliances cost too much these days to have to keep having them repaired, because the average person nowadays have been cut back in their pay checks and are not able to afford repair bills.

I have waited 5 weeks for a tech to repair my gas cook top and have been given the run around with the customer service team all this time. Firstly, they gave me the phone number of a tech to ring and organise the repair of this warranty claim myself. He was not very helpful at all and after days of correspondence he told me that he doesnt service my suburb.Two weeks after my first call, I called again and they put me onto another tech, that I also had to call myself and arrange the repair. He told me that if I was willing to pay the travel time he would repair my unit but didnt normally cover my suburb, I told him to liaise with F&P as they would be responsible for this. He was quite helpful over a period of days and was liaising with F&P but when he actually determined that he couldnt fix the issue and a F&P tech needed to be utilised he told me that F&P would be in touch to organise a time and date. Another 2 weeks passed and I had heard nothing from F&P so I rang the customer service line again this Monday (4 weeks from the initial call), to see what was happening. The customer service representative told me that my job had been booked in for this coming Wednesday and to expect a technician between 7:00am and 5:00pm. I was astounded that nobody from F&P had contacted me prior, in regards to this booking, ok I was grateful that somebody was actually going to turn up!I took the day off work on the Wednesday (yesterday) and at 3-00pm I rang the customer service line yet again to see if the technician was going to turn up. Bearing in mind that every time you ring this line you are on hold and listening to the most annoying tone anywhere from 25 - 45 minutes. I finally got connected to a very nice customer service representative who was very apologetic and told me that my job had not been booked in, quite contrary to what I was told on Monday! Imagine my disbelief! She put me on hold and contacted a tech who said he knew nothing about the job but did have the required part arrive at his place today and didnt know who it was for!!! That doesnt sound right!Anyway I kept my cool and they stated that the tech would attend to my job this morning before lunchtime. At 1-00pm I rang the Customer service line again and was on hold for 45 mins and when I got through they told me that my job was not booked in and I would not get a technician to my place today. I asked to speak to the manager who conveniently wasnt available and I wont hold my breath in the hope that they call me back this afternoon to get this rectified. Very, very, very poor service in relation to warranty claims.

After posting a complaint about my Fisher & Paykel Double Drawer Dishwasher, I was soon contacted by Ms. **, Customer Service Manager in North America for Fisher & Paykel. What a pleasant surprise to speak with someone so professional, knowledgeable and interested in correcting the situation. Not only did she apologize for my prior frustrations contacting F & P customer service, she also personally managed the review and repair of my machine. I am delighted to report that the machine has been working without incident for the past month. I applaud Ms. ** for completely turning around my opinion of F & P and Consumer Affairs and for providing a forum for this to happen.

Would never advise buying F & P anything. Ive had my fridge for 14 months and it stopped working. Gas leaking. They wont replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It wont close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

The dishwasher is not cleaning very well. I wanted to ask a Fisher & Paykel representative a question and could not contact anyone that could give me an answer without paying for it.

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

The fridge (no ice or water) has been fine, in fact we bought another Fisher Paykel. But we bought the second one with a side handle. The handle on our first fridge kept breaking off. The technician said the magnets were too strong. You may want to check the pressure it takes to open the door because you can take out some magnets. It costs about $150-$170 Cdn to replace (parts and labour past warranty period). Here are the two old handles of our old fridge which is now in the basement. We are on our third handle and I open it by pulling on the top of the door.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only. On calling FP customer service, we were told we were probably using too much detergent. Ha, if we use any less, we wonder whether our clothes will actually be cleaned! So what do we do? This machine is less than 1 year old and its a disaster. There is no support from the store we bought it from (despite having taken out extra service warranty) and FP doesnt want to help either. Surely, a machine cannot be HE if after washing it leaves clothes with dark streaks on them, hence needing a second wash! I dont see the efficiency in that! There seems to be little option other than to take it to the scrap heap and buy a new machine, different brand naturally. Hunk of junk, never to be recommended to anyone.

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer. I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty. Time to go back to the old school appliances. This brand should stay down under.

I recently purchased a Fisher & Paykel DishDrawer via the internet. It was delivered via a special trucking company. I paid an additional sum of money for it to be delivered by a special trucking company, unpacked from the box, brought into my kitchen and inspected (as opposed to the unit being drop shipped to my front yard). It arrived in perfect condition. I hired a licensed plumber to install it. While installing the unit, the plumber reported the kick-plate was missing. Then I noticed there were small cracks/marks in the cutlery bins - an obvious product defect. After running the top drawer of the DishDrawer, water started profusely leaking from the bottom of DishDrawer’s top drawer. I had the plumber return to check all the connections, which he confirmed were connected tightly and properly. The leak was coming from the DishDrawer, not from the connections. I called Fisher & Paykel’s customer care and was told that since I purchased my DishDrawer via the internet, they would not honor my warranty! They said the trucking company was responsible for the missing parts and damage (leaking issue). After holding on the phone for 3 hours, I was transferred to the USA supervisor Paul who said if/when an authorized service technician inspects the leaking issue and determines that it is unrelated to delivery, Fisher & Paykel would honor my warranty. Then Paul insisted that I send him a photo of the cracked cutlery bins before even considering replacing them. I emailed him a photo of the damage two days ago and there’s still no response. He said the kick-plate was already being sent to me (but nothing was received yet). I then had a local authorized service technician come to look at the dish and he determined that the leaking was totally unrelated to the delivery of the unit, but it was instead a product defect and that it should be covered under the 100% manufacturer’s warranty. He advised Fisher & Paykel of this. That was two days ago. Today, Fisher & Paykel told the service technician that they are still having issues with honoring my warranty due to the purchase being via the internet. Fisher & Paykel has confirmed that the unit is a genuine Fisher & Paykel unit and the serial number was accepted upon registration, but Fisher & Paykel claims that any internet purchases are questionable and Fisher & Paykel to this date has refused to honor my warranty. I tried to call the USA supervisor Paul this morning and was told he was on the telephone and would return my call in 5 to 10 minutes. That was three hours ago and there’s still no phone call! I am frustrated and very angry. How could Fisher & Paykel refuse to honor the warranty on their unit after confirming the problem is a product defect? They call their customer service line customer care - what care are they speaking of? There is no care whatsoever! They are the absolute worst when it comes to customer service. If Fisher & Paykel refuses to honor my warranty, I plan on reporting them to every possible consumer complaint agency and will seek additional remedies to the full extent of the law.

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

I have purchased 3 Fisher and Paykel drawer dishwashers. Ive moved three times and each time Ive moved, Ive purchased them. I used to do the stacked ones but in this house, I decided to do the single drawer and do two of them and I like that better than the stacked. It works better for me. Its nice not to have to bend down because I have a bad back. It seems like the water would sit in bottom drawer of the dishwasher and the bottom one didnt wash as well as the top one. So this time, I did not have a problem. They work great. I wouldnt keep buying it over again if I wasnt happy.

2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.Local Service Tech came out on January 2, 2018 with the correct part and repaired quickly. Because it was no longer under warranty I paid $258 for the part and service. I contacted the US Customer Service number that is in New Zealand, not in the US. I emailed them the Original Purchase and Repair receipts. I was finally sent an email with a CASE AUTHORITY NO. ** on January 26. I was told that the service company would refund my money. Turns out that was incorrect information. After another 12 phone calls (it turn out some were made to me from Customer Support using a local New Zealand phone number and, because I redialed in error, I now owe $84 to AT&T for 20 minutes in International charges) I was assured more than once since receiving the CASE AUTHORITY NO. ** on January 26 that a check would be sent within 7-10 business days. No one in Customer Support seems to know how this check will be issued or how it will be sent. Several times one of those I talked to put me on hold to consult with a supervisor. There were many excuses. I was told that the check couldnt be issued through their new system or it was being updated or the order for refund had been sent to the wrong department. It is now March 14, 2018. I will be calling again today. I should be billing them for MY time spent and the International phone calls made in error. (In all my years as a homeowner or in business I have never made International phone calls when calling Customer Service. Sometimes to India or Philippines etc. Who would have thought Customer Service would use a local phone number.) I have reached the end of my patience here. To be continued.

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and shes disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I’m very, very dissatisfied.

Like the 100s of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others Im feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:1) After contacting customer service they were totally satisfied with six years and considered it a good run. I, however, am not satisfied with six years since my Maytag lasted 28 years and the only reason I gave it up was for styling reasons. I gave the dryer to a young married couple to use. It might still be running for all I know. F&P were more than happy to sell me, at full retail price, a bearing kit.2) After seeing the 100s of complaints and reading the companies stock response (which is not helpful at all), I am left wondering what the results were and how did the company satisfy the complaint.I have ordered the part from the company ($73.30 plus shipping) and hopefully this will solve my squeaking issue. I wished I had seen this complaint board before I purchased an F&P product. It really makes we wonder how F&P can stay in business.

GWL15 quit first. I replaced the pump, the dryer died next. I fixed the drum. Next the washer quit again. This is the third time the washer quits. I disassembled it and am selling the parts to you, the ones who think youre going to get your moneys worth by repairing these pieces of **. You just might because Im selling pretty cheap. When the dryer quits again, youre going to see those parts on eBay also. I bought a Maytag this time. Well see.

The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

I used to have a Fisher & Paykel and the reason I was purchasing something is I just remodeled a kitchen in a newer and different house than the one where I had the other one. I got the two-door dishwasher with the tall drawer. Its ugly. I didnt realize it wasnt the same in the front and they ruined the front completely. If I could have sent it back without paying a 25% up charge for returning it, I would have returned it. Im very disappointed. I have the recessed handle, it used to be all stainless steel, now theyve got some junky plastic in the front and thats terrible. I wanted the tall drawer but I assumed it was the same... it looks chintzy. Compared to the rest of my appliances, Im sorry I bought it. I bought it because its great for doing wine glasses although I find that the spot where the wine glasses go is just a slight bit narrower than what I used to have because Im having a little bit more trouble trying to get them into the slot. The dishwasher works just fine. Aesthetically, they ruined it. And I loved my other one. I just think that they didnt do a good job of remodeling it. It doesnt help the people that paid top dollar, I could have had a Bosch which is an equally competent dishwasher or any others and I chose this one because of the fact that I could do a smaller load so theres some wonderful things about it but the look upsets me.

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, No more.. I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

F&P Washer model # wa37t26gw2 - I bought this washing machine from a local Sears in Newton, KS. I have had it now for three years and two months. My husband was washing clothes the other night and went out into the laundry room and the whole room was filled with white stinky smoke. The whole entire board of the machine is burned up. Im just not satisfied with a washer lasting only three years before I have a major problem. I just wanted you to know!

Bought a dryer from Fisher and Paykel. So far its blown out 3 doors as the heat destroys the plastic lugs which hold the door assembly together. Rang F and P. A supervisor called Tanya told me to get a serviceman from F and P to come out costing another $120 on top of the cost of 3 door covers which cost $40 each time. Please be warned that this dryer is rubbish and after the new door 3rd one was put on the dryer now makes a grating sound when running. Apparently a circuit board has come loose and rubbing against the drum. What rubbish. Dont buy Fisher and Paykel. Buy LG.

I bought this washer (Fisher & Paykel Washing Machine) as a highly recommended low maintenance machine. At the least, I am dissatisfied; at the most, angry. I am retired and live on a fixed income. I did research myself as to possible causes of the constant drip of 6 inches of hot water into the tub and the low level screeching of the tub as it spins. As for repair, I was only able to find one resource for a possible part that caused the dripping. When I called, I was treated rudely and they refused to help me and stated Id have to pay a large fee just to have it diagnosed. So, I asked what the charge would be if it was found to need a hot water valve leaking and if the screeching was a bad bearing. I was told the bearings never go bad and that I didnt know anything. Then, the woman from the shop hung up! I love being treated badly! Your customer service is nasty and non-existent!

My first F&P dryer worked fine for a year and then continually tripped thermal switches. One actually has to remove a panel to reset this as it is not accessible from the outside of the dryer. F&P finally replaced this (well, I got a new dryer for the privilege of paying them $250 for the prorated use of the old dryer). I also spent another $250 re-venting the dryer because they were concerned that the venting that worked fine for my 25 year old Maytag was insufficient for their unit. Dryer #2 developed a bearing squeak--quiet at first but now is extremely loud. The tech from the company that sold me the dryer claims the bolt is frozen and the bearing cannot be replaced or at least cannot be replaced for a service call cheaper than half the price of actually replacing the dryer. Meanwhile, THAT store has ceased selling the product and no longer will work on F&P machines. The tech recommended by F&P after this told me the same thing and recommended that I save my money and buy Samsung.

Fisher & Paykel EcoSmart GWL15 has cost a lot of money in repairs over the couple of years Ive owned it (on my 3rd agitator). The final straw is today, when we came home from a vacation with many loads of wash to do and the control panel is beeping, completely broken and not working! I am so frustrated! Do not buy Fisher & Paykel if you want a maintenance-free trustworthy washer! It has been very costly to replace 3 agitators and probably now, a control board! Totally unreliable! I will never buy this brand again!

A girlfriend of mine had the two drawer dishwasher that she bought about 5 years ago and I just loved that. So when we went to remodel our kitchen, we put in Fisher & Paykel dishwasher. We also have the DCS stove and microwave or cooktop, microwave & oven. All of our appliances are Fisher & Paykel. Everything was good until just recently when we were not too happy. We had to wait 3 weeks to get a part for our oven that stopped working and its only 6 months old... We like the actual appliances. Its just the fact that its so long to get any kind of parts in and then we had also paid for the extended warranty on them so we paid quite a bit extra just to have them and then had to deal with waiting.

In most ways, this range is just what we hoped it would be, but the noisy fan that blows oven-cooling air across the burners whenever the ovens are heated over 300 degrees leaves us dissatisfied with this range. We have an open kitchen/dining/living room and the fan noise makes us avoid using the ovens if we have guests or just want a quiet evening. The good points for this range are many, however. We love the griddle and use it almost daily. It has even heat and very sensitive temperature control. Likewise, the burners are very nice. The simmer is just wonderful, just warm enough to keep a sauce warm but not hot enough to burn. The high range heats water very fast cutting the time for heating pasta water or bringing canning water up to temperature. Cleanup of both the griddle and burners is easy with the sealed cooktop. The grates are heavy and secure. Its easy to slide heavy pots across the cooktop. We bought a two-oven model for big family gatherings, like holidays. It is so disappointing that they are so noisy. So, overall, we really can not say we are satisfied, although we feel that the range is well made and otherwise well-designed.

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect. The minimum cost in my area for a service call from an authorized servicer is $65 for just a diagnosis. F&P refuses to defray any part of this cost.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

Its the only brand that makes an all fridge 365 ltr stainless. We had the same brand and size, but white, for 20 yrs with no issues at all. Though with this new one they have taken away the butter conditioner (sad face).

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

I have a 3-year-old DCS by Fisher and Paykel refrigerator and it stopped cooling. After four weeks, with a technician going back and forth to my house, they told me that the unit cannot be fixed and discontinued. I have a 48 built-in that cost me $7,000, three years ago, and F&P only want to provide me with a prorated dealer credit of $5,300, what a joke. I not only paid $7,000 for this unit, thee years ago, and they cannot fix it. I now have to pay another $2,500 to get a new unit. Beware, this is totally unfair and no one should ever buy a Fisher and Paykel unit.

Fisher-Paykel washer, replaced the pump twice. Works great after more than 10 years. Price has gone up, I would look to other brands for a replacement though. This washer is easy to repair and very reliable. I have replaced the agitator once, about $100, did it myself. The design lends itself to easy repair by the owner. I would recommend the deep clean cycle with washing soda at least once per month for optimally clean clothes. Just program the clean cycle, dump in the washing soda and turn it on.

So frustrated with my fridge not working for over a month with multiple calls from the refrigerator repair people. I phoned Fisher Paykel customer service and they have been more than helpful in trying to assist me although the fridge is past warranty. I thank them for their kindness and empathy.

I have a Fisher Paykel drawer dishwasher and it was the best home purchase I have made to date. To be able to wash a large loan of dishes or a small load with the bottom drawer is truly a especially since I have small children. Thank you so very much Fisher Paykel for getting it right!!!

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldnt drain water. Now it is fixed, but it doesnt even really clean the clothes and doesnt spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didnt fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars. I cant express how upset I am that I paid the money for this set when the washer and dryer were under warranty; it probably should have just been replaced. The customer service always had some crazy solution or excuse! I will never recommend this brand to anyone. I would rather hand wash and dry my clothes than to have to listen to the loud, ridiculous noises that come from the washer and dryer. I dont understand how a company can sell something and not even bother to warranty or care about their product or their customers! Company failure!

I own Fisher & Paykel dishdrawers. I recently purchased their laundry. It has one of the best designs out there and its unfortunate that they get a bad rap a lot of times, a lot of people dont know how to use them properly and that explains a lot of negative reviews. But theyre one of the best cleaning ability with the washer, and the dryer is a top load dryer which economically is the best thing out there. I had back surgery so I come from a place of ease and I love it.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work. One of the service reps in New Zealand asked us to fax all the records we have kept on the problems with this range. The number he gave us would not go through. I think he did not want to give us a correct number. He would not even give us his last name so we could talk to him again! If they were an automotive manufacturer, after reading all the bad reviews, the government would have already put them out of business!

Dcs366 Propane Gas 36 range - Range arrived with a faulty broiler ignition. It took almost two months and three service calls to correct the situation. However, the customer service technician and the customer service representative at the dealership were excellent in their response to the situation. Although the problem has been resolved, I remain anxious about the stove making through its warranty period because of this experience...... something I shouldnt have to feel for something in this price range. The other disappointment I have is the design and material used in manufacturing the drip pan beneath the burner grates. They are made of a textured type of metal that encourages brown spots and discoloration that is extremely tedious to maintain. Other than that, the stoves features of low simmer and high BTUs, and accurate oven performance help compensate for one of the above issues.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

I have been meaning to write this review to ward people away from Fisher & Paykel ovens (we have a range with an oven underneath, gas). First, they are dangerous. If not blowing up your home is important to you, purchase any other oven. One built by your child may be safer. We had their own representatives into our house over 5 times during the first year of purchase. On one occasion they left a gas leak and then had to rush back to repair it. They would not purchase it back but worse, they wouldnt give us a new oven. The flame routinely goes out in the oven, so something will be baking and all of a sudden, it is not. This creates a new type of cooking anxiety I never imagined. Cant thank you enough F&P!I finally took the time to write this today as I turned off a burner on the range and though the knob was often, the flame continued. The fire was on for 20 minutes before my wife smelled the smoke coming from the pan. My name is Alan **, I am a real person, and happily alive, regardless of what F&P does, I live in New York City, you can easily find me online (they dont let you put your email address in). If I havent convinced you not to purchase this range, please find me and give me another opportunity (unless our oven has killed us). And yes, we are buying a new oven.

Great fridge I am in Canada We needed a shorter fridge , my problem was hight my old fridge died a 17 year old 22 cu top end with a bottom mount freezer a Kitchenaid they don't make them in that hight like that any more I didn't want a low end product so I had to do some research $3,000.00 later tax in delivered Canadian $$ . Thè hight and counter depth on this fridge is perfect so far we are very happy with it, its a beauty their easy to clean and enough room for everything witch was a bit of a worry.But so far so good.we did do the holiday season with it a bit tight at times but no big deal we made it through 5 cu was a bit of space to louse. But we have no lose because of over buying either every week we tosed out something with our old fridge . So far all food item have been consumed no lose what so ever

Our Fisher and Paykel Washsmart top loading clothes washer is still in warranty and the pump failed. After 4 days a Fisher and Paykel service representative arrived, gave the machine a shake and the pump began to work again. Two weeks later, the pump failed again. We now have to wait 6 days to get a service representative for a machine that has been looked after immaculately. Does anyone have had the same experience, and is there a simple remedy?

5 weeks to replace a thermostat on a new $3000 oven. When raising the issue with F/P customer service I was told by a rather rude person that if the proposed time doesnt suit them Then they would schedule the repair for an even later date. Simply not good enough. Call center staff made it clear they were not interested in dealing with me as an individual just a number. Never again.

We bought a Fisher Paykel washer/dryer set in 2009 for our new house. The dryer model number is DE27CW1. We had a six year warranty and used one call for the washer. In 2019 the dryer would fail to dry clothes. We cleaned the vent pathway and lint buildup in the front of the unit, pressed reset and we were good to go until a load of towels didn’t dry and nothing after that. Removed the front panel, pressed reset again and my husband noted that the heating element was red hot even though the unit wasn’t drying. After receiving an incorrect part from Sears Direct we decided to be grateful we didn’t have a fire and purchased a Miele set. We have pictures of the red hot heating element. There is information on the web about a lawsuit by a family in Washington State who had a fire with their Fisher Paykel dryer. Why wasn’t the Fisher Paykel dryer recalled?

I have finally purchased a different brand of range and the never-functioning, Fisher Paykel 36 dual oven range will be hauled out of here. I have replaced the entire ignition system in this range, three times. These units are not cheap and that you cannot get the larger oven to turn on, and stay on, its ridiculous. I gave up on trying to use the large oven, when, after multiple repairs, it went off, mid-way while roasting a seven rib prime rib. Christmas dinner was very late that year.

I chose Fisher & Paykel because of the drawer dishwasher back then. The model was very good. Its better than others. I particularly like the drawer feature.

Whatever you do stay away from DCS. We purchased a DCS 6 burner Range-top, fridge, and wall oven in November 2014. No problem with anything until second batch of Christmas cookies a week before Christmas when the oven temp dropped to 140. Repairman said we needed a micro temp limiter and another limiter. He said he could probably fix it before Christmas if he could get the parts. Having selected DCS because of offices and warehouse in California we thought we were going to be roasting turkey and baking rolls for a big family Christmas dinner... Not exactly. Sometime last Fall the Fisher and Paykel brain trust closed all their US warehouses and all phone calls for customer service are now routed to New Zealand. The Kiwis working the phones in Wellington are useless. They can tell us they know the parts have been ordered but they dont have them in stock and they cannot tell us when they will be available to ship to the US. Weve been without the wall oven for a month now. Crossing our fingers that the fridge and range-top keep working.

I have the dish drawers and both handles have broken. I know how to open the dish drawers as I had dish drawers prior to getting these except that handle was one piece on the door. I was concerned when I got these dish drawers as several of my friends that I had talked into getting Fisher Paykel dish drawers had the same thing happen to them because they are made out of cheap plastic! This was the only reason I did not want another Fisher Paykel. I loved the one I had before because you have enough room to keep your dishes done rather than the one dishwasher that you can never fit all the dishes in a load. I called Fisher Paykel and they have not been helpful at all, not did they seem interested in doing anything about it. They know how cheap these handles are and when they are broken. You cant open the dish drawer. Both are broken and I do not let anyone load my dishes except me because I knew what happened with my friends dish drawers. I loved my first one that lasted 9 years without a problem but when I called the service man out, it ended up after 400 dollars where they were replacing parts and something else was going wrong, I decided enough was enough -- they said they could not fix it so I wanted another set but I will never get anything Fisher Paykel anymore. They used to be good and stand behind their product but now they just build a cheap machine and charge a large price for it. My timer is already not working correctly and it even changes the settings all by itself. I had no clue after only 3 years I would have such a piece of junk!

They looked nice in the picture. When I saw them for the 1st time, the construction looked cheap but I thought, well, Ill see how they perform and not judge a book by its cover, so to speak. Anyways, I have had them for just about a year now and cannot wait to get something new. The washer always stops working and wont spin out. So I have to wring out the clothes. The washer doesnt wash them very well. I can still smell odors after my clothes have been washed and dried. I dont know why, but all of our clothes are getting these small holes all over them. The lip on the washer locks so you can start it after you put detergent in. I can go on and on. Save yourself the trouble and buy a Maytag or Whirlpool, anything but this. Its cheap and the makers should be ashamed. But I dont think they will be around long. You market garbage and you’re soon to be out of business. Hope someone actually reads this before they buy one. I wish I did. From the looks of the ratings, everyone else seems to think the same.

We had gone to the showroom and we were constrained to the size of the refrigerator that we could use according to our existing cabinetry and the Fisher & Paykel that we bought was the perfect size. I also wanted a bottom freezer refrigerator. We were looking for a high end appliance and were aware that Fisher & Paykel is one. Its a much higher end appliance and were both very happy with it. I like the way it looks and the way its built. There is nothing about it I dont like. Its a fabulous appliance.

I bought a Fisher Paykel washer and dryer set in 02/07. Dryer is a lemon. It constantly tripping the reset thermostat, lint collection system does not work at all and the dryer has too many issues. Model number DEIX2, top load dryer. Constantly breaks down.

I want to start by saying we are very happy (so far) with the GWL11 Washer. It is 6 years old and 1 year out of extended warranty. I called the local factorys recommended shop on Thursday and Baker Appliance came out the next Monday. He ordered the part for regular delivery. A different repairman returned on Monday, a week later, to replace the electronic control unit. They discovered the wrong part was sent. He said the box had the correct part number on it but the part inside was incorrect. Does this happen a lot?My issue is, he told my wife they would ship the correct part the next day. I called them Tuesday to ask about the part delivery. The girl said she would check and call me back but never did. I left a message on Tuesday night and she called me back Wednesday morning and said she didnt have it yet. I called again and explained what the repairman had said. She asked someone in her office about it. She said they werent told and it would be another $50 for next day shipping. I then gave up.Wouldnt Fisher & Paykel absorb the additional cost if they shipped the wrong part? I spent more than $50 at the laundromat over the last 2 weeks. We have 5 people in our home.

We bought a slightly used machine and for 2 weeks, things were fine. Then during the wash, the machine would stop with an error code indicating a problem with a motor sensor. Then after a month or so, the machine would not run - just the same error soon after the washer was started. There was no repair service that I could identify in our area. Anyway, after numerous attempts to run the machine, I let it sit for about 2 weeks unplugged. Then I tried it again, and it works like a champ now. The washer has completed 7 loads with no errors. This is an excellent machine when it works. And if it continues to do so, I would certainly recommend it to anyone who could afford the purchase price.

I bought a F&P washer and dryer set and I could not be more pleased. The washer is the quietest I have ever owned. Easy to operate, stylish and beautiful. Super happy here!!!

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

This is the third F+P 2-drawer dishwasher we bought; two of them are in our rental flats in London, England. Both have been okay and the service in London was excellent. The one we have in Pennsylvania, I knew when it was problematic there would be no service. These hicks here dont even know what the brand name is.F+P New Zealand recommended two service companies. First, one guy never heard of the equipment but booked his in law to do the service. On the day of the service after waiting a week, the wife of the guy said he has the flu and must cancel. We have been down since Christmas day and its now the 9th of Jan. She didnt know when he could reschedule. The other one had an answering service and I left a message 10 days ago and again twice today, the 10th. The service leads you to a message that says leave your number which I did now 3 times. And if we want faster service, email them at a certain address which we did only to get a message that 10 days ago they changed their address to something else. Still no calls. This is hopeless and I do not recommend anyone to buy this unit in the US unless you are in the bigger cities where service companies are plentiful and they know the products. I loved the unit until I tried to get it serviced. I will never buy another and we own 46 properties.

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

I am a rural American, I have used the Fisher & Paykel washing machine for 4 years and have continually smelled mold and mildew. Today, the washer spilled water all over my laundry room, so I took the entire machine apart. As I suspected, there was mold and slime all over it. Why does water sit on the bottom of this washing machine all the time and what can I do to correct this problem other than go buy a GE?