Okay, so the repairman finally came through with the list of all the parts needed for the job! Wow you wouldnt think an authorized dealer would take so long to communicate with Fisher and Paykel, but I must say, once he did the company came through and backed their product. Our ovens are set to be repaired as soon as the parts come in and without charge. I will re-post after the job is complete. But so far so good. Very impressed with customer service rep.

My old refrigerator was failing. I had a refrigerator Sub-Zero that was built in so I started shopping for something that would fit and I went to Fisher&Paykel’s website trying to look for something similar in size and that was one of the ones I felt would fit my area better. Ive never heard of Fisher & Paykel before but I have a nephew that did and lives close to me. I knew he sells appliances so I contacted him. He told me that he had been selling appliances for over 10 years and he was very satisfied with Fisher & Paykel so I purchased my refrigerator from them. I like the arrangement and I like the stainless steel that they put on the exterior because I find its easy to clean. It’s a great product.

I made the mistake of purchasing the FP Eco washer, reading the reviews - a total waste of money. It is only 3 years old and has a water pump 3 mo. old; I purchased it from Craigslist. I got one wash cycle out of it and it stopped draining. All we get is error code #37. Weve researched this error code 37 and tried to fix it ourselves and cannot. We now have to go out and buy a new one. I plan to purchase an Amana which we had before that lasted for 8 years without one repair ever.

Fisher & Paykel is good, but not great because the handles broke on the dishwashers. Both of them broke and theyre pretty new. We just had them repaired.

This is a follow-up to the review I wrote on 6-15-13. I sent F&P (Lisette **) an email early, early Saturday morning, like 4:00 a.m. her time. I received an out-of-office reply that she would be out of the office for a couple of more days, so I wasnt hopeful that I would hear back soon. BUT GUESS WHAT? She emailed me back at 5:30 a.m. her time - just 90 minutes later - letting me know that she has asked someone to call me and get things going, and that it would be covered under warranty. One hour later someone from F&Ps NEW ZEALAND office called and got things set up for us! And it is now Monday morning and the service guy is here fixing the washer. So that is indeed terrific service again from F&P that we have received on a machine that has had several service calls. It is outside of the warranty period, but I am glad that they are standing by their product since there were obviously some design problems with the F&P washers that Lowes pushed in 2008 and 2009. Thanks Lisette and F&P!!!

I have a Fisher Paykel oven and Ive had it for 7 years. I have used the self-clean function only twice and both times the oven overheated and stopped working. The repairs were expensive, $500 - $600, I could have paid for a new oven if Id known it would happen twice. The second time this happened, the repairman told me that Fisher Paykel was aware of the defective thermostat and I could have it replaced but the piece alone cost about $500! I felt that Fisher Paykel should install the part for free since the problem is their fault. I opted to just repair the oven and never use the self clean function again.

We had a double drawer dishwasher installed as part of our kitchen refurbishment last May. Within two months, the dishwasher would not drain. Contacted customer service - NOT - and after being on hold for a long time, I was finally told to contact a company called Millers Ltd. UK to arrange an engineer to come and fix the problem. This company sent out one of the rudest young men I have ever encountered and he left the dishwasher un-repaired, so we had to contact the kitchen company to make other arrangements, dishwasher fixed. In February 2015 the tines in the tray of the upper drawer broke. I went online to order a new tray and tines at a total cost of £73.40, I ordered what was in the photo on Fisher & Paykel website. The tray arrived without the tines. After several phone calls and mindless music, I finally managed to convince an assistant called Ula that if she checked her website, she would see what I thought I was ordering and therefore could she send me the tines. This she did and they all snapped while trying to fix them to the tray. We have since managed to do a DIY job on this tray. In March of this year, the upper drawer again would not drain, clean the dishes - so back onto Fisher Paykel and the awful music. Again given a number to contact to arrange an engineer to visit, told the assistant about our previous experience and asked that that company not be used again. A very helpful engineer arrived the next day and instantly knew the problem and replaced the rotor in the upper drawer, he had one on-hand as he had dealt with this problem several times. July, both drawers very noisy, not cleaning dishes and a red light and bleeping from the upper drawer. Contact Fisher & Paykel and again straight onto the awful music, finally get through to Hannah, who cannot find a contact number for my post code. Oops its my fault that she misheard my post code and was looking in the wrong area. I explain as best I can the problem and previous history, she tells me to contact the previous company I used in March. This I do to be informed that they no longer deal with Fisher & Paykel as their machines have multiple problems. Contact Fisher & Paykel and Hannah, again to be given a number which turns out to be Millers UK, a company I will never use or recommend. Try to contact Hannah again but am beaten by the awful music. Instead I am now getting an independent assessment of the machine and will be going back to the kitchen company that recommended the dishwasher and installed it, as to whether or not they will have to replace it with a better-quality machine.

My Fisher & Paykel dual fuel (gas top/electric oven) is by far the worst appliance I have ever purchased. From day one after the installation, the oven wouldnt work properly because of, what I later learned, is a PLASTIC lock which came broken. Without this lock, the sensor believes that the oven door is open and the oven wont work correctly. According to the technician, this lock breaks frequently, and he mentions he doesnt understand why a piece so important is made of plastic.The technician comes back with the part to fix the issue, but when he puts the oven all back together, it seemed that the oven door was no longer centered in place. He said that it should not be a problem, after all, the oven was now working. Although I thought it was a very poor customer service response for an appliance so expensive, I decided to bite the bullet, as I had spent too long without an oven. Despite my compromise, a week after this repair the door completely sunk to one side. As a result, the oven was again non-operational. Another technician comes, this time to tell me that the door hinge had an issue. He didnt have the spare part, so I go another month without an oven.At the day scheduled for the technician to come to install the new hinge, he missed the appointment, allegedly because previous appointments that ran late. So now I have at least 3 more weeks with no oven until he can come again. After weeks, the technician is back. He installs the new hinge, and of course, the door is again not centered. The oven doesnt work properly, because, without a centered door, the locking mechanism doesnt work well. Interestingly enough, he insists that everything is fine, and tells me that the lock is only used for the oven self-clean function, which I should never use because everyone who uses it requests a repair right after due to oven parts that get burned and makes the oven malfunction.Interesting to know that the oven is even worse than I thought, and that the self-clean feature is unusable. But back to my case, even though the lock is not essential, it affects how the door open and closes, and the oven does not work well without everything centered and in place. His answer: I cant do anything about it. Now I call Fisher & Paykel to complain, and their solution? To send another technician. Im now nearly one year without an oven. I simply cant bake anything. So my advice to all of you considering to buy a Fisher & Paykel appliance, believe the bad reviews and stay away from it. I was one of those who thought no, it cant be that poorly made at such a high price tag. Well, it is, and its customer service is just as bad.

I received the replacement lid sent in response to my comment submitted to ConsumerAffairs.com on 3/11/2012. The lid fits perfectly and matches the color perfectly, any my washer now looks as well as it operates!! The response from Fisher Paykel was very prompt and exceeded my expectations.Thank you so much. Adam.

Our old refrigerator was not working properly (from the 1970s) so we decided to purchase a new one. Fisher Paykel was the available unit at our local stores that I could bring home right then. I love the energy efficiency. Its wonderful, and I already have recommended it.

Just today had a major breakthrough thanks to the Fisher & Paykel customer service representative. Marks Electricals delayed engineer appointment for over three months. No descent information to rely on. Thanking Fisher &Paykel for support I received and very patient representative, she is A Hero today.

This was my first purchase. I had a piece of crap of a refrigerator from the 70s before. I chose F&P as it was the only model that fit in the space that I had. I designed the kitchen around the dimensions of this fridge. I got the stainless steel F&P ref and I like the look and the size. The experience with them is good. However, my freezer drawer came off the tracks one time and I had them come out. And it actually came off again. And now, I’m just leaving it. Overall, it’s good but the freezer drawer has a design flaw.

I love the dishwasher. The top drawer is great for the two of us, but when we have company or I am baking it is great to have both drawers! I have a finicky back and the top drawer doesnt require much bending to load and unload.

I feel that it is only fair that I leave a positive review for Fisher Paykel after the two negative ones I left. After having issues with my dryer and then my washer, Lisette of Fisher Paykel has been very helpful. When the bearings on my dryer needed to be replaced, the company paid over half the cost. When the water pump on my washer broke shortly after, the company is going to pay for the pump. Their customer service is excellent. Thank you so much.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

We were renovating our kitchen and I loved the idea of the two-drawer dishwasher because it’s just my husband and I, and they’re just made a lot more since. It seemed to work out better and it did. We were basically just shopping around and discovered Fisher & Paykel. It’s our first purchase with them. So I got it and loved it. After a year, we’ve had a problem with the handle part of the washer. The top part, where all your buttons are which is right above the handle, cracked within a couple of years. And it is a plastic piece. Maybe it’s just weak in that area so that when you do open it, and they didn’t crack at the very same week but within a short time of each other, they both have a crack in that plastic handle. And I sent a picture which was very obvious where the crack was. When I wrote Fisher & Paykel which was probably a year after they cracked, they said, “We’re sorry, your warranty has run out. We aren’t going to be able to give anything for you.” I feel like we’re two people. I hadn’t really worn it out. I may have lived here and had my kitchen renovated four years ago but I still didn’t wear out the dishwasher. We have a summer home on the river which we spend a lot of time there. I feel this way, I can’t be the only one with this two-drawer dishwasher that had this problem.

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

I wanted the tri-folder, the French door refrigerator, and when I found out that a full-sized one would not fit in my house, I started looking for the counter-depth one and I happened upon the Fisher&Paykel. I like to shop through Lowes because of their stuff and I found out Lowes sold them and serviced them. But they really should have one on display so people can see them and see what they look like. Because you really have to see it to appreciate it. So I contacted a Fisher&Paykel place out in California and asked them some questions and I told them I wanted to see one first. They sent me some sites by Lancaster, PA which I ended going to Mount Joy to see one on display but I didn’t buy it from them. I ended up going to it was like an Ace hardware store that sold the appliances... And oh my God, I love it! My Fisher&Paykel refrigerator performs beautifully and its sleek. Even the delivery guys had never seen one or heard of them before and they were just all over it, looking at it and thought how nice it was. And the size of it is just fine for everything for where its at. Anyone looking for one especially for a counter-depth would be worth their while to check this Fisher&Paykel refrigerator out.

Would never advise buying F & P anything. Ive had my fridge for 14 months and it stopped working. Gas leaking. They wont replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It wont close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.

18 YO oven has a broken door hinge, which we had repaired almost five years ago. It is broken again. Part is now discontinued. Oven was several thousand dollars. F&P includes being sustainably minded in its brand vision. Their online chat was full for days, through Messenger they have said oven has served good time. I agree its an older appliance, but their response was a giant turn-off. The first appliance repair person said the hinge is a known problem. Discontinuing production of a part thats a known problem is not being sustainably-minded.

I was quite surprised to read the negative comments about Fisher Paykel! After being a brand loyal kind of gal, everything I owned appliance wise was Maytag. After my Maytag dishwasher, washer and dryer broke down 4 times in a year. I decided it was time for a change. I went to my local appliance store and was just about to purchase a new washer/dryer when the salesman tried to sell me an FP. I had never heard of FP before. The salesman made quite the pitch. When I continued to shy away, finally he told me if I tried the units and didnt like them, within 60 days he would exchange both units. Okay, I gave it a shot. I love my FP washer/dryer so much I bought their double drawer dishwasher. I had to call for service once for the dryer and once for the dishwasher. Both were relatively simple problems that were fixed within 20 minutes of the serviceman entering my house. I would have to say I highly recommend Fisher Paykel.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere. Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that’s a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it’s either the display ($160) or the motor control ($140). Both are easy units to replace. So I asked whether I could buy both units and return the one I dont use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because hell tell me that’s their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.Another thing, although the customer service had plenty of “Im sorry” they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

I previously owned a Fisher & Paykel for 15 years. I recently purchased a dishwasher. It’s very quiet. They have very helpful customer service. They were able to take your call and you can speak to somebody directly because they are not that big of a company, just the right size. Would recommend.

Bought the dryer because it was supposed to be highly rated. Bearings have gone out once (and replaced) and they are going out again. Takes forever to dry anything. Only one service provider on the area and it took them two tries to fix the bearings the first time. When I pointed out the lint wasnt collecting in the trap, he had no idea where it might be. I looked up the lint trap on YouTube to figure that out. Still doesnt collect lint (I have to disassemble the dryer to extract it). Maybe they make a good product but this has been a total piece of junk and I would not recommend.

We purchased two Fisher & Paykel drawer-style dishwashers. They have both failed after just three years of use. When calling a recommended service place here in San Francisco, the answer I got was Never buy Fisher & Paykel products. They are of very poor quality from the company recommended by Fisher & Paykel! Unbelievable! The cost to fix our dishwasher would be over $1000! Now to the reason: F&P dishwashers are made completely out of plastic. If a sliver of glass gets in to the pump wheel, the wheel is ground down to where it no longer works properly. As all plastic parts are interconnected, in a way that even a layman engineer understands is completely idiotic, you are left with the only option of changing massive parts of the machine! Naturally, F&P are aware of this. This is the same practice that car manufacturers use frequently. If things break, they make money from parts.Further advice from the repairman: Buy a dishwasher from a European manufacturer, one with a stainless interior, not too fancy and not too cheap, around $700 MRSP. Do not buy a dishwasher with drawers as they are normally made by F&P, Kitchen Aid, DCS and many others are all made by the same company with idiotic engineering and cheap parts, thats what he said and I fully believe him. To make it such a hassle for customers, just to save a buck on a pump part is what will, hopefully, bring this company to change their engineering or go bust. Stay away. Do yourself a favor and buy a Bosch, or actually, buy pretty much any other brand!

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

I love the dishwasher but would recommend that there be some kind of display of the length of cycle and how long the cycle has to complete.

We bought a BRAND NEW FISHER PAYKEL WASHING MACHINE and on the 8th day, which is only the 3rd time we have used it, when it spin, the whole machine was shaking badly. So we called Fisher Paykel Customer Service and advised what happened. We took a video of the machine shaking. They scheduled us for a day for the repairman to check so my husband went off for work just to able to attend to the repairman. And then, he said, it defective and he requested with their Customer Service for it to be replaced...The second BRAND NEW FISHER PAYKEL WASHING MACHINE arrives but when we tried it, it also shakes but not as bad as the first unit. My husband wanted to call Customer Service again. I told him, its not bad as the first unit so maybe its just normal, but the next time we used it, shaking was not good, so we took a video of it again just to show how the machine is again shaking. And not just that, we had these boxes of my boots at the side of the washing machine and its all wet and it just came to our knowledge that the BRAND NEW FISHER PAYKEL WASHING MACHINE has a leak as well... What a quality. ;( So we called Customer Service and requested for another day to have a check on it, that was weekend. We requested if they can schedule us on the coming Monday for I am on leave from work but they said its all fully booked. They scheduled us on Wednesday same week 12-5pm.However, this is the 2nd time of this issue with this BRAND NEW FISHER PAYKEL WASHING MACHINE and its not that easy to ask from work for another half day or leave. So my husband clearly advised with the Customer Service that he will be available by 5pm and they said back theyll see. So on Wednesday, I called Customer Service to confirm that technician will come on 5pm that day. The person I spoke to tells me that the technician will be finished working by 4:30pm in our area so 5pm is not possible. So I told her, is there any other option for we need someone to check the machine for it is not fair that we are paying a lot of money on this defective BRAND NEW FISHER PAYKEL WASHING MACHINE.She throw the question back to me asking me what are other options I can think of. She told me shell ask the technician to call me 1hr before hell come. Just to put in perspective, she is quite nice lady, though. So I told her, I can use my lunch time to drive home just for this to be checked for I cant have another leave for I just had one. So she checked the technician schedule and said that we are scheduled for 12-1pm so it is fine that I can drive back home at lunch time so the technician can come at the scheduled time as what their system is saying. So I was thinking when she says that we are scheduled on 12-1pm, I just need to just go home and wait for the technician on the scheduled time.So I approached my Manager and advised that Ill be leaving but be back by 1sh. So when I arrived home around 12:10pm, I called Customer Service to confirm that technician will be coming as what was scheduled, as what their system is showing. But the lady on the other line says a straight NO, YOU ARE 12-5PM, NOT 12-1PM. Which makes my blood went up to my head. I drive 35-45 minutes to come home and then you will tell me that technician will not see me as what Ive been advised on phone earlier? I was pretty mad, disappointed whatever you call it, that we bought this FISHER PAYKEL WASHING MACHINE. The reason we bought a brand new is not to have a lot of drama, but we had more that we expected... Not really happy with the unit and with the Customer Service. I better refund the money for this unit and buy another Brand. THUMBS DOWN...

I needed a new washer and went to Tracys Appliance in Lima. Im only 4 foot 7 inches so many of the washers were too big for me. The salesman was showing me around and showed me the Fisher & Paykel and talked to me about it. I was able to reach to the bottom of the washer. I said Id take it and they delivered the next day. Im very happy with my washer and dryer. This is far superior than others Ive had. It does an excellent job! I almost look forward to doing the laundry. Im very pleased with it and how it does my laundry.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a 151 fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and dont know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??

I am an electrician and I see Fisher & Paykel appliance in some of our custom houses. I’ve seen them in the kitchens so I thought it must be good if these people are spending a ton of money on this house. It must be a good refrigerator. I have purchased one Fisher & Paykel refrigerator that’s in my house. They’re nice, clean-looking products and reliable, as far as I can tell so far. It’s a cabinet depth refrigerator, but I was very surprised at how much we can fit in there. It was a perfect fit! The temperature is always steady.

We have had nothing but problems with this machine (top load washer)... It has mother boards replaced, water pumps, service people out a number of times, and again the water pump is out again and the company said they will give me a discount on a new one. They must think Im stupid. Why in the world would I want to purchase another with all the problems Im having with this one? The last water pump is right at a year old and it is out again. The company said they would not replace it again. I would have to buy it and have it replaced. There are only two people in our household and the cost every time the repair guy shows up ends up costing me more. It works very well when its working.

I purchased a Dish Drawer dishwasher for a kitchen remodel in 2008. I was lured by the fact there are two (2) independent washer units; one on top of the other which allowed flexibility in cleaning as well as potential addition kitchen utensil storage. Troubles began within the first 90-days. I have summoned kitchen appliance repair companies listed as authorized by Fisher Paykel numerous times with the last service attendant indicating there are serious design flaws with the appliance. At this date the following had been experienced: The bottom dishwasher unit is completely non-functional, the touch wash controls in the operating unit do not work correctly; and now are stuck in one washer cycle. I was informed by one of the techs that came out there is a design flaw that allows water to seep into the controls. For $1,500 for a dishwasher I would have expected more. What is more alarming is the sales rep when I bought the appliance indicated the manufacturer also made kidney dialysis machines. If this is the case (and my research indicates this is true) there are numerous fatalities if the quality of the dialysis machines is the same as the Dish Drawer. Do not under any circumstances purchase anything this Company makes. The quality is terrible!!!

Our F&P refrigerator stopped working while we were on vacation and when we got home, we called the F&P dealer. They told us it was 2 months out of warranty and we should call any repair service we choose to fix it. Our repairman told us the motherboard had burned out (you could see the soot) from a power surge which could have been prevented by a surge protector. Cost to repair is $448. No one at the appliance store told us we should have a surge protector. There is no information on the refrigerator or on the power cord to recommend one. The installers just plugged it in and that was that. I hold F&P responsible for not letting us know about the need for a surge protector. To make matters worse, the motherboard for our refrigerator is back ordered. We will be without a refrigerator for two or three weeks until it comes in. That seems an unconscionably long time to wait without a refrigerator. Evidently F&P has problems managing their parts inventory and about servicing their customers.After this I called F&P in New Zealand on the advice of the repairman. He thought they might pay for a new mother board. Turns out I should have called an F&P authorized repairman first. No one at the F&P dealer told me that. I had already paid for our repairmans first visit and he took the motherboard with him to see if he could get a temporary fix (he couldnt). So I asked for the phone number of the local F&P authorized dealer so I could explain what had happened. I was told that they wouldnt give me his phone number because of privacy issues. I cant make any sense of that: a refrigerator repairman who wont give out his phone number? What kind of repairman is that?Our cat got sick and will require refrigerated meds for 10 days. Thats a hassle without a refrigerator. But the person I talked to at F&P never acknowledged that the breakdown of their almost new F&P product was making my life difficult or expressed any empathy or sympathy at all. It was like talking to an attorney, not a customer care rep. Maybe thats the way they treat customers in New Zealand, but it sure doesnt go over very well over here.

I ran into it going online and looking for a counter depth refrigerator and thats when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called em counter depth refrigerators but they really werent. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem Ive had is with the sliding drawer. Its come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.The new washing machine is noisy and clanks when washing. I don’t know the cause but am assuming it is due to the tub not having a center post in the middle. The control panel has changed too. I would much prefer to be able to just push warm soak or hot wash or cold rinse, rather than pick thru the heavy, bulk, sheet buttons to try and get the wash settings I want.Now, the new dryer is something else altogether! I have a service man coming out to check on the top of the new dryer. This will be his second time out. The top seems to get in the way of the rotating drum and goes boom, boom, and boom every time the dryer drum turns during drying. The tops are flimsy plastic. I have a feeling it warps after being heated when the dryer is on high or low heat or the tops are not properly designed. A top loading dryer was an interesting idea but just wasnt pulled off well. Just buy a front loading dryer. I also have bubbles behind control panel masking. I would suggest interested buyers go to Consumer Reports Magazine and read further evaluations of washer and dryers.

Love our new oven. Works better than other top of the line competitors. Looks sleek too! Best appliance purchase in our new kitchen.

Approximately seven years ago, we purchased a Fisher Paykel washer from a local Lowes. I really liked the idea of using less water. The change from a regular dial machine to electronic push button seemed like a nice update. I will say that the only thing I like about this machine was that the spin cycle was very efficient and the clothes had much less moisture, resulting in far less drying time in the clothes dryer. The purpose of my review is to warn everyone what a horrible experience we have had with this brand. We have had to have this machine repaired four times by a professional. We have spent more money on repairs than the original purchase of the machine. We will never purchase anything by Fisher Paykel again. I strongly warn others about this brand. It is a complete waste of money.

We have a 5 yr old Fisher Paykel AquaSmart washer. I was washing a load of laundry and the washing machine just stopped! I cant get anything to work. There is a load of laundry and a boat load of water in the tub! I called a repair guy but have not heard anything back yet to set up anything. Meanwhile, my husband is wringing out clothes by hand and using a bucket to get the water out of the washer so it doesnt start to smell. How can I find a repair guy that really knows about this washer? We are not very happy campers right now.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it wont hold water, floods the room. Called the company in New Zealand. They said they cant judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

We have a GWL12 top-loading washer. I will start off by saying my wife and I love the washer and dryer we have, but we are not loving it so much these days. We have had the controller board go out for the third time and its getting very costly. I will say Fisher Paykel did step up to the plate on the first one, but the second was on me, and now I have yet another dead washer. I have been all up and down these forums and had seen nothing but bad reviews when it comes to these controller boards. These boards are $150 a pop. This last one only lasted 2 years. I had to go buy an older, used washer just to keep the washing going. But I still have hopes of fixing this washer one last time. Dont get me wrong, its a really good washer when its running. I have seen bad reviews on the GWL11 and GWL12 for this problem. I hope things are improving over there. These are too expensive of washers to break down like this. Sorry for the rant.

We’re on our third Fisher & Paykel dishwasher. I don’t particularly like them. But we have the ones where they match the kitchen, the cabinets. So that’s why we had to stay with them. They’re good for a year or two and after that, it’s very expensive to upkeep them. You better know somebody who’s in the appliance repair business.

I was renovating my apartment and so I was replacing everything. When I went in to the distributor to buy a refrigerator, the distributor showed me Fisher Paykel and I liked it. It seemed to have the features I wanted. It had the proper dimensions that I needed to fit in the kitchen and it was stainless steel. It seemed to be fine. The only objection I would have to it is they have a very strange design in so far as their water filter is concerned. I never would have bought the thing had I not been doing a major renovation because they mount the water filter outside the refrigerator. While all the other manufacturers, you just screw the filter in inside the refrigerator and youre done with it. But you need a plumber to put the thing together. And the plumber basically who put it in initially was not familiar with it, so he installed it incorrectly. I had to have him take it out and redo the installation. But its worked.I havent had it very long. Its fine for me right now. The longevity of the thing is going to be important because in the past few years, I have not had luck with refrigerators and they dont seem to last. So well see if this one lasts. I did, which I never had done before, take a long term contract out of the thing. Overall, I would give my friend the caveat that you may have an issue with needing a plumber to install the thing rather than just having the distributor come and install it because of that filter. In fact, the crazy thing is I have the refrigerator obviously in my kitchen, but the water filter is in my bathroom because you have to mount the filter very close to the source of water.

We purchased our refrigerator in October of 2013 and we love it, the only brand that offers counter depth. The set up inside allows for storing plenty of food and beverages.

Second time using my brand new F&P top-loading dryer; and it started making a loud thumping noise and would not stop. A technician came a few days later and made an adjustment which seemed to work for the next load; but alas, the thumping noise came back soon after. The technician came back and replaced a part. Everything was fine until yesterday; the thumping noise is back, but even louder. I’m very fed up with this dryer. Like other reviewers, I have also had problems with drying time – any energy-efficient feature, this thing purportedly has, is out the window because it takes so long to dry anything. I also have the matching washer; and judging by other comments, Im afraid it, too, will start giving me problems. I would absolutely not recommend this brand to anyone, and I so wish I could return them both and buy something else.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work. One of the service reps in New Zealand asked us to fax all the records we have kept on the problems with this range. The number he gave us would not go through. I think he did not want to give us a correct number. He would not even give us his last name so we could talk to him again! If they were an automotive manufacturer, after reading all the bad reviews, the government would have already put them out of business!

We have the drawer version of the dishwasher and I am unimpressed with the performance. I have experimented with different dishwasher soaps, loading methods, rinse/wash cycles but I simply cannot get my dishes clean. I have had an ancient dishwasher previously with no issues; switched to this brand and it leaves food particles on dishes, cloudiness on my glasses and grease sitting in the bottom of the unit. I wash the dishes off before putting them in, but no improvement. The wash cycle also takes over 2 hrs which is impractical for the smaller apartment unit that is designed to run frequently with small loads.

On 10/4/12, I posted a complaint regarding my F&P refrigerator. My refrigerator was 4 y/o and the display panel & water dispenser broke. Three days later, I received a call from Lisette, Customer Service Manager for Fisher & Paykel. She understood my frustration and assured me she would contact a local repair business. The repair service did not work out well, so I called again and Lisette assured me she would take care of everything to my satisfaction. She contacted a different repair service that did a fantastic job and F&P paid for all of the parts. I cannot say enough about F&P Customer Service and especially Lisette. She was wonderful. I would definitely recommend this company and appliance. I have purchased many brands of appliances throughout my lifetime and I have never had such a positive experience as I did with this company. This has restored my faith with the customer service of large companies, thanks to Fisher & Paykel. If they can deliver such incredible service, why cant other big name companies? Thank you, Lisette, for all of your assistance!

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two local companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement! I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says we dont accept this authorization. Since the companies dont work together, hows that going to happen? I have made at least a dozen calls to FP and A&E and each help line tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, Im convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

Warning! We purchased this Fisher and Paykel top loading dryer in 2007. It has worked okay until now. I have not used the dryer in 4 days. Today, I found the dryer hot - very very hot. All the indicator lights were off. The outside of the heating element inside the drum was so hot to the touch it almost burned me. The exterior of the dryer was very very very hot particularly on the backside of the heating element. Fisher and Paykel offered to send a technician at my expense. I wont pay for their safety problem. Junk. Unsafe junk.

When I first saw my new fridge, I was like, Ooh, how pretty! I liked the look of it, sleek and nicely designed. The last refrigerator I owned was just ok, but my first ever that I had bought. I noticed that the Paykel was European and that was impressive to me. The price was a good one and it seemed very well received online as well. It had good reviews and such, so I went ahead and tried it. Very nice. Currently, I rent my rooms and my roommates like it very much too.

Weve had problems with both the washer and dryer. The washer leaked from the bottom and we had it repaired. The repairman explained that the cause was from not using the rinse cycle when washing whites and that they do not use bleach overseas. Now, our dryer is 3 1/2 years old and it’s in need of a repair. It sounds as though the bearing is going out of it. These were expensive appliances and one should be able to expect at least 10 years.

First let me say if I could rate it lower I would. I purchased the dishwasher a little over a year ago at Lowes and I did not purchase a warranty (I have never purchased one on any appliance ever) and I should have. The only reason I purchased it was because of the space I had available in my tiny kitchen. This has been the worst appliance I have ever purchased and I have purchased many. It does not clean well at all. I always have food residue on the dishes etc. I tried different dishwasher soaps and it doesnt make a difference. There is always water on the dishes when it is supposedly finished. I always have to dry them when it is done. WORST PURCHASE EVER. I DO NOT RECOMMEND THIS APPLIANCE AT ALL!!!

Ive known about Fisher & Paykel for years from TV. I got the dish drawer because I like the convenience. I like the qualities and the service. When you call the service people, they are always knowledgeable and helpful.

This is my second Fisher & Paykel dishwasher. It has not been stellar. The dishwasher has broken for the third time in four years. The response from Fisher & Paykel has equaled my dishwasher experience. Four calls to get a response. They only offered to pay for parts and labor when parts were replaced the last 2 times. I believe a third breakdown in four years deserves a new dishwasher and no payment for service call. Very disappointed.

I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowes told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

EcoSmart Washer - I bought this machine from Lowes about 6 years ago and have loved it! No problems, cleans well, etc., until now. I called the customer service number because the machine would not power on. I was told to call one of the 2 approved service companies in Kansas City. Neither one was rated well for their service! Lots of complaints. They would not return my calls. It took almost 2 weeks to get an appointment and the tech was late, rude, etc. Refused him access and called a different company with same day service. Its now 2 weeks after that (4 total, going to the laundromat!). The current company cant seem to order the correct part, are late or no shows for appointments and cant seem to give me a dollar or time estimate for service. I could not be more frustrated. I really liked my machine, but am going to replace it. Service is a nightmare...

Dont buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DONT BUY FISHER PAYKEL. Please pass it on!

We bought our F&P Dish Drawer DD603 in 2002 during a kitchen remodel along with new countertops, Sub-zero, stove, microwave, etc. I would say we use our dishwasher regularly but no more than expected and especially at the price we paid. That said, I think at this point, Ive paid in repair costs pretty much what I paid for the unit plus extended warranty plus installation back then. When our extended service warranty ran out years ago, the DIY in me took on the task of diagnosing, buying, and replacing the parts myself.However, Im now at the point of deciding whether to cut my losses and toss the whole thing out. Last Oct., there was a leak, which rendered the unit inoperable. I replaced the shorted main filter board, both top and bottom wiring harness, and the bottom controller. All was well for about a month. Then, it looked like the top drawers lid wasnt closing securely as I find moisture on the side of the tub after a complaint of beeping dilemma. (She swears there wasnt anything remotely big in the tub that would prevent the lid from closing.) In any case, the top drawer controller seems to be a goner.Last night, I replaced the top controller. The top unit did light up, but my wife did the trial run using the bottom drawer instead. The top drawer practically beeped all night and no amount of coaxing, turn off, lock, open drawer, etc., would silence it. No codes, just R2D2 on a binge. Whats next? Replace the main filter again, a bad controller, replace the actuators, the entire lid, etc.? I have two choices now: (a) somehow rig this unit to see if it can operate with the good bottom drawer only or (b) cut my losses, parcel out my recently purchased parts on eBay, and replace the dishwasher? One of my neighbors bought the same F&P DD unit, but Im afraid to check with her about her experience.

I bought a FP two-drawer dishwasher about 5 years ago. It cost me a small fortune! We had our cabinets custom made to fit the FP dishwasher. It has been nothing but problems since the moment we got it. Now, it is on its last legs. It constantly fills up with water and my husband has to take the drawers out and wet-vac it, then put a de-humidifier in front of it for at least 24hrs. Once it is finally dry, he has to go into the basement and turn the electricity back on (which he shuts off to do this whole drying process). Inevitably, after one or two cycles it fills with water again and starts beeping. The beeping does not stop until we shut the power off again in the basement. The process repeats endlessly. We have had repairmen look at it and they say they see it all the time and there is nothing they can do with FP products, they are just not made well. My mother has had the same cheap Sears dishwasher for almost 30 years! I would love to replace it but I resent the fact that I paid so much for it and it is junk. Plus, Im afraid I will have to buy the same one again since my cabinets were specially designed to fit that model and I am afraid I will have the same problems with a new one.

I bought a $2500 gas range and it was broken as soon as I took it out of the box. When I turned on the oven, the fan failure light came on, so I couldnt use it. I contacted them and two weeks later, a repair technician showed up. He had to order new parts and two weeks later, he installed them, so I could finally use the oven. Once I was able to use the oven, I discovered that the fan that cools the outside of the oven was extremely noisy and vibrated the whole appliance. I contacted them again and a month later, he showed up with a new fan. He installed the new fan and it didnt make a difference. By this time, I had also discovered that even though I set the oven at 200 degrees, the lowest temperature I could get in the oven was 325. Five months later, he came back with special tape to put around the noisy fan which made a difference. Although it is still a little noisy, I can live with it compared to the racket it was making before. He also brought a new thermostat and spent hours installing that. It didnt fit, so the oven knob doesnt fit on right, I have to leave the escucheon off to put the knob on. I cant light the oven with the knob on. I have to turn to the desired temperature, pull off the knob, stick my finger in the hole and press the thing in to get the oven to light. It still didnt fix the problem with the oven and now three of the burners dont work. I bought this stove in September 2010. Its now December 2011 and the problems keep getting worse. All of the delays are either from their representative not getting back to the repairman, or the parts being back ordered for months at a time. This is the worst appliance I have ever owned and I would not recommend this brand to anyone - the oven doesnt work properly; only two out of five burners work and repairs have been dragged out for fifteen months.

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

We have had the washer dryer set about 4 years. A year ago the alleged timer switch went out. We called Fisher Paykel. They told us to pay for a service tech to inspect the dryer and let them know if it’s faulty. Then if so, they would replace. I went through the steps they asked and had the switch replaced at no cost to me. A year later, I am having the same problem. They don’t sell this dryer any longer. And again, they want me to pay for someone to come out and inspect and let them know if the switch is faulty. Really? Just like the other complaints, I really don’t think having the same issue and having to wait several weeks for repair is reasonable, nor is it reasonable to have to pay for the service call out of pocket and now having to take off work for the same issue they fixed a year ago.

Interestingly, the issue I have with the Fisher Paykel washer and dryer is not with getting the appliances serviced. I am fortunate to have a local repair service company that is responsive, trained on these appliances, and does quality work. From the posts I have read, this does not appear to occur often. My issue is with the reliability and quality of the Fisher Paykel products themselves. The washer is model GWL11W and the repair occurred about 12 months ago. As many others have posted, the water pump went out, dripped onto wiring for the computer panel, which in turn caused the computer panel to fail. I was told that this was because of a design flaw and the repair kit incorporated a design change that would prevent the computer panel from shorting out if the water pump should ever go out again. The parts and labor for the repair cost over $400, but given the cost of replacing a high efficiency washer, I decided to go ahead and get it fixed. Granted, the washer was 5 years old at the time, but really, a washer should last longer than 5 years. Now the dryer, model DE08US, needs to be repaired. The timer will not advance in the automatic settings. The sensor bars and sensor board needed to be replaced. This repair, with parts and labor, will come to $387. I have already spent $188 on the prior service call to have the problem diagnosed and have the dryer disassembled, cleaned, and two glides replaced. Given the cost of new dryers, I cannot justify spending what would come to $575 to repair this dryer. The dryer is 6 years old but again a dryer should not cost $575 in parts and labor to maintain within the first 6 years of ownership. At the moment, the dryer is still drying and the timer is still advancing in the timed setting, so I will use it until it stops. Of course, the dryer has now started making an annoying squealing sound, so it will likely stop sooner than later. I should mention that washer and dryer get light usage, 2-4 loads a week, and the loads of laundry are not large or bulky. Even the repair technician commented that both the washer and dryer are well maintained. Yet my Fisher Paykel washer has already cost me hundreds of dollars in parts and repair. If I was willing to invest in repairing the dryer, the same could be said about that appliance. However, that is not going to happen. It was a mistake to spend my hard-earned money on Fisher Paykel appliances and I do not intend to throw good money after bad. When it is time to purchase a new dryer or washer (or any other appliance for that matter), the brand will not be Fisher Paykel. The quality and reliability are disappointing and I wont get fooled again.

We purchased a top load washer/dryer set in July 2009. By November 2010, the heating element in the dryer broker and the lint trap was clogged, meaning the dryer was not producing any heat to dry clothes. We had it serviced at that time, replacing the heating element and removing the lint trap to clean it, and now in January 2012, the link trap is clogged again.Also, almost immediately after purchase, the washing machine started leaking whenever a load was more than half full. Additionally, the washer began to (and still) stop wash cycles regularly because the load is not balanced. Sometimes, a wash cycle will stop up to 10 times before it finally runs through, taking almost a full day to wash one load of sheets/blankets. Also, in January 2012, we noticed that the top part of the plastic basket in the washer has begun to shred and tear. We are now weighing the choice of having a repair man out to fix it or not sink any more money into a machine were so unhappy with.We have been extremely disappointed with this set. We purchased this make and model when we built our new home because we wanted a modern, efficient washer/dryer. What we got was almost three years of headaches, service calls, and wasted water and electric.

My washer went out and the guy that came to repair it recommended Fisher & Paykel. Its easy to use. It dont breakdown easily.

I love the fridge. We just bought it and I would have another one in a New York minute. But our fridge is having a problem and were hoping to get it fixed. The problem is that my crispers below are not meeting the thing on the top that closes them off. Weve gone to the people we bought it from. They came here to look at it, they forgot about it again, they came back again, now theyre coming tomorrow, hopefully to fix it. And I hope they can because I have lost a lot of veggies and stuff. Other than that this is an amazing fridge, the rest is great, its very, very quiet. I dont have to worry about hearing it. The ice cubes are pure and clean and nice. Its just great and it looks fantastic in my kitchen. It’s a counter sunk so it fits so well. It’s a good fridge.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

My F&P oven was new when I purchased my apartment in 2017. A year later, I experienced problems with the interior lights and the glass ceiling that protected the roasting elements. F&P directed me to their authorized repair company in South Florida, Appliance Service Group, Inc. of Pembroke Pines, FL. I paid them over $800 in advance on Feb. 1, 2019 (they told me that the warranty was for only 1 year, when it is 2 years but F&P finally agreed to honor the warranty after I contacted them). However, my oven still has not been fixed as of April 17, 2019 - a 2 1/2 month delay. ASG has told me several lies about the delay....a part is on backorder, the wrong part was ordered, the part had to come from NZ, etc. I have been promised on several occasions that it would be repaired within 5 to 7 business days. It hasnt and for over 2 1/2 months I have been without the use of my oven. F&P and its authorized service agents are not to be trusted.

My F&P washing machine kept getting stuck and not draining. I had a repair come out and $380 fixed it. Six months later, same thing with machine not draining. I took to the internet and found out that the drain pump was likely plugged. I was able to fix it myself, which wasnt easy, turning machine on its side, pulling out the coin that was clogging the pump, etc. This happened four more times, me fixing it each time. Then the last time, there was nothing clogging it. Repairman said $400 to fix. I said, Forget you, and tossed the machine. Now I have an LG which I love. My F&P dryer is now squeaking and making a horrible noise. Its less than five years old. I refuse to put any more money into these pieces of junk, so unless me replacing the bearing myself works, it will also be joining the washer in appliance heaven (oops, maybe hell). FYI, customer service is also horrible and offers you no help once your warranty is up. Big surprise there.

I had a side-by-side fridge removed and I only have so much space in my kitchen and nothing else would fit except Fisher Paykel (although later I found out that Whirlpool also has one this size). I really like the bottom of the unit as it is and couldn’t care less about the bottle chiller or the quick freeze or whatever that is and the water dispenser is also okay. However, how could they make a fridge without any place to put lunchmeat? There’s no deli drawer! Our two drawers, they’re not for lunchmeat; they’re for putting lettuce or whatever. There are two containers on the doors on the top that I’m using one for cheese and one for butter but nothing specific for lunchmeat or cheese. Also, my daughter said she doesn’t like that the doors don’t ever shut, which is true. I must close it, slam it every time. It’s really getting to be a pain. I do think that there is some way to raise the front of the fridge because every time I open the door, it tweets or whatever. It makes a chime that the door is not closed. Aside from that, I don’t know how I’m going to handle that distilling thing in the back (but apparently, that’s only like once or twice a year) and I don’t like that the ice cubes freeze together at times. And they do… I just have to throw them all out. One other thing I don’t like is that fingerprints show so much - they weren’t supposed to.But even though this fridge is from New Zealand and when I have questions I don’t understand them and they don’t understand me (lol), we’re satisfied with it and I think it’s a good instrument. I think perhaps I’m not technologically savvy. If I were more into that, maybe I’d find more efficient use of it than I am.

Overall were happy with the dishwasher. We just wished it had a dryer built in. But its beautiful and solid!

So I've read a lot of negative reviews about FP. I have been using it since a 6000 sqft project build I did almost 10 years ago using a dual drawer dishwasher. THIS IS THE ONLY DISHWASHER I'LL EVER BUY. A 2 drawer dishwasher is very civilized... 2 completely independent running drawers that clean very well. Next renovation in a $2M condo I put in same dishwasher and a FP Washer and Ventless Dryer. I could not be happier. Never any service problems, cosmetically beautiful, and nice ergonomics. Don't overload it.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

We bought an FP washer in 20008 which cost over $1,000. This is the first time I have read all the complaints and I can say amen to all of them. I have airplane noise, dirt on my sheets that will not come out, my clothes get caught in the crack around the bottom and pulls threads on clothes. The repairmen do not like them either. Just as soon as I can afford another washer, we will be getting rid of this piece of junk. I wish I had my 45-year-old Maytag back.

The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowes and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. Weve had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me theyre going to send someone to redo the doors or give us new doors. These were blemishes and theyre getting it taken cared of.

I have a Fisher Paykel 12 year dishwasher Model DD603. And when the top drawer stop working I did not wanted to call the factory service because I thought about the high cost of factory service calls. What a mistake that was. After checking with several local appliance companies I finally located one that said that they did work on Fisher Paykel dishwasher. After three visits during one month and after replacing several parts the serviceman finally gave up and said I cannot fix it, please call the factory service.I did send an email to Fisher Paykel service department and I received an immediate response confirming my request and 2 days later the service call was confirmed. The friendly service man arrived early (something very unusual for servicemen). It took one look at the dishwasher, did a five-minute software diagnostic, remove the front cover of the top dishwasher and point at the control box and said that is what is wrong. One small plastic tab of the control box was broken and the box was loose.He explained that because the age of the dishwasher the plastic becomes brittle and started to break. Gave me the price of the new box, very reasonable and mentioned he had one on his truck. He went ahead to get the new box. Close the cover, tested the dishwasher and he was out to the next service call in 20 minutes. It cost me $330 for a job well done. Great service and if you have a Fisher Paykel dishwasher do not call any other than the service department of Fisher Paykel. Great service. Thank you.

I like the Fisher & Paykel two drawer dishwasher. Unfortunately the top drawer computer board has never worked since the day it was installed - it wont shut off. We talked to them and originally they were going to send somebody but then they said it was out of warranty. We had bought it but didnt install it until a year after. It stayed in the crate as we were renovating the house. Were still in the process of getting something done. Id hate to buy a whole new computer board for something that didnt work since the day it was installed. The bottom drawer works fine so it has nothing to do with the installation or electricity. It has good design but not the best quality.

We own a Fisher Paykel refrigerator and a washer and dryer. I love those appliances. First of all, I live in a condo. Were a small family so we dont have a big house. What I like most is that those appliances are compact. Theyre not small. My refrigerator is probably the biggest refrigerator that still fits in my kitchen. Its just so nicely designed that it fits into the narrowest spaces to put it in and at the same time it has so many space inside that Im really happy with it. The same about my two other appliances that are a washer and dryer. Theyre separate. Theyre economical. I really love how my clothes look like. But theyre fairly new. I just bought them all this year so I dont know how they would behave in the future. The only thing is when I need a spare part, its really tough to find one.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

We purchased a Fisher Paykel GWL11 washing machine about 8 years ago. For the first few years the machine performed well but on the very day the warranty was up the Motor Control board went bad. Fisher Paykel paid for another board but we were out $250 for the service call. The next thing that happened was this year. The machine would not function in several wash modes and would only spin at slow or medium speeds. Last week, the washer refused to spin at all. I bought another board (not cheap!) and then discovered that the old board may have gone bad because of a design flaw. The board is not protected from short circuit with the pump motor and the pump motor has a tendency to leak after a while. This causes a short that blows out the board. The factory does or did not acknowledge the problem. So, I then purchased a replacement pump (also not cheap!) that came with an inline fuse to prevent this from happening again. I put everything back together and all kinds of new problems. The GWL11 was an expensive machine at the time we purchased it and all we have done is put more money into it. Despite the new control board & pump, the machine will overfill unless you stop it manually, the lid lock cycles back and forth and then beeps preventing the machine from going into any spin cycle. At this point, I have had it with this machine! I will never buy another Fisher Paykel product and I will discourage everyone I know from buying their products. My last washing machine, a Sears Kenmore lasted me 17 years and it STILL WORKED! I only sold it to upgrade to the Fisher Paykel. Im going to take it out to the farm and use it for target practice. At least I will get SOME satisfaction from this lousy machine!

Purchased the 2 drawer Fisher Paykel dishwasher 3 years ago. It does a HORRIBLE job cleaning dishes and customer service is no help. DO NOT PURCHASE THIS DISHWASHER - we also have a Bosch which is AMAZING!

I purchased a new Fisher and Paykel washer and dryer in 2008. We have had both of the units serviced numerous times. The washer is not working currently and the dryer, well, we have to reset it every time we use it! These units were our first big purchases and we will never buy this name brand again. Our warranty expires next year and we have to start shopping for new unit. Bad product and bad service.

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly. The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, Ive thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say youre behind the eight ball.Who has money to throw away like this? Public school teacher who hasnt had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washers control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.The dryer has always taken an excessively long time to dry our laundry completely, and the lint collection is very poor. Now, eight years later, the control panel is out on the washer again. The appliance store where I purchased them no longer carries this brand. I am debating whether to scrap this washer or try to have it fixed. I am very dissatisfied with this brand. I sure thought I could expect more than 8 years out of them for the price I paid to buy them.

I went to the appliance store to buy a washer and dryer and then I’ve seen Fisher & Paykel. Decided to buy and try it. When I went they didn’t have a washer at that time so I bought a different washer. When I had the washer and dryer together, we had them for 6-8 years and we never had any problem with them and I was very satisfied with it. If they had the washer at that time, I would have probably bought the washer also. Now I have the dryer and I just like the way it dries, the feature of it, the way it looks. It has the same steel drum.

I have a 10 year old 48” range, priced at approx 8k+. About two years ago, I had to replace all of the interior shelves, at my cost, because they had rusted so badly they would no longer pull out. This year, all of the plastic on the front knobs have puckered and bubbled off, presumably from the heat of the door being opened when the range is on. Customer service has basically said oh well, and has refused to replace the knobs. After replacing all the shelving I certainly won’t pay for new knobs too. The customer service in New Zealand is certainly not what we are used to in the U.S. For the price of this range, they should stand behind their products unconditionally. As I told them, I have had KitchenAid ranges last longer with no problems. So, bottom line, if you are looking for a range with all the bells and whistles, be sure to go for a U.S. company! Oh, and the range has never kept accurate temperatures to boot!

We purchased all new appliances in the spring of 2011 for a newly remodeled home. FISHER PAYKEL washer started to malfunction in the same fashion described by hundreds of people on this site and others like it. Long story short most recent service call tech concluded that several parts were required to repair washer. With the $100 service calls factored in the repair cost exceeds the $1000 cost of the unit.

My Fisher & Paykel GWL11 Washer quit working a week ago. The repairman has been here twice, once to diagnose and then again to install valve and pump. The washer still does not work; the spin cycle will not work. He will come out here again to see if the problem is with the board. Based on what I am reading in this forum, perhaps I should cut my losses and go buy a new washer. I wish I had my old dependable Maytag. Unfortunately, I am not in a position to buy another washer.

In a store at Tri-City Fair, I was going around, looking for a washing machine and my husband had heard a little bit about Fisher and Paykel. He said, “You know, maybe we should look at this.” So I started looking those up and we went to a store that carried them here in Salem. I had one set of washer and dryer, and then I have replaced the washer as my previous one went. It was just around 5 years. I think it was the motherboard. I wasn’t crazy about that, but I like the product…how it spins (high speed). I also like the fact that it can be on top loading and the amount of water it extracts from the clothes so it takes less drying time if I use my dryer. It’s a little loud, but I have it in my basement so it’s no problem and I don’t have to worry about water spill… Only a couple of times that I had water come over and I think it was because I had something in there. It’s fine, I like it. I’d say they’re better compared to other models I had before them. I’d recommend it to a friend.

Five-year-old dryer is making a loud squeaking noise when it is running. In addition, the lint basket cracked & I am unable to remove it. It is stuck in the compartment. Repair person wants $475.00 to repair. Do not buy Fisher & Paykel. It is also very difficult to find a repair person that works on them. I am getting a new dryer & it definitely will not be Fisher & Paykel.

I have some build issues with the new unit that I put in, the design modifications that makes it less user-friendly, and there are some design feature changes on it which I really don’t care for. The old design was better in terms of its usability... Im an architect and I specify Fisher&Paykel appliances in projects but this was personal residence and I had a Fisher&Paykel and I wanted a Fisher&Paykel again when our old dish drawer was beginning to have some issues after 12 years...

I picked this refrigerator out in 2005. It uses 485 kWh per year. I got to choose which side of the door handle is on. Freezer on bottom. Supposedly if I have any problems with. I get a new one free.

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

The refrigerator is noisy, the doors keep breaking, the stainless steel scratches and bumps very easily. Same with the ice machine, broke within a short period. Not impressed with this refrigerator.

We remodeled last year and purchased a DCS refrigerator, rangetop and double oven after much research. The refrigerator is great! We love the space and the layout! The rangetop is wonderful - my first experience using gas, and I love it! Our ovens are a different story. After 6 months of use, one of our ovens stopped working properly. Since we live where there are no warranty repair available, DCS sent their regional person. He fixed the oven, but a week later, it quit working again. We are still waiting to hear back from him. Very disappointed in the oven. Hoping to resolve this as quickly as before.

This is the third refrigerator weve had in about two months. We had to get rid of two KitchenAids that were totally defective. We picked Fisher Paykel, and love it - the design, the ice maker, the water through the door. The only thing is, depending on the glasses that we use for the water, sometimes it piddles a little bit down the refrigerator. But I like the inside. I like the freezer. Were gonna be moving and were gonna buy another Fisher Paykel appliance.