The Fisher & Paykel dishwasher came with the motorhome I bought. What I like is its quiet but right now, it was missing parts and theres a broken piece that Im waiting for another part so Im not too crazy about the quality control.

I feel that it is only fair that I leave a positive review for Fisher Paykel after the two negative ones I left. After having issues with my dryer and then my washer, Lisette of Fisher Paykel has been very helpful. When the bearings on my dryer needed to be replaced, the company paid over half the cost. When the water pump on my washer broke shortly after, the company is going to pay for the pump. Their customer service is excellent. Thank you so much.

We have had a Fisher & Paykel dish drawer for a few years and have been pleased with the dish drawer after we learned some of the nuances of a dish drawer. Recently, we had to replace the rotor. I contacted the company to purchase the rotor and found it was less expensive buying it directly. The company was easy to work with and the item sent quickly. After replacing the rotor, we found there were more problems than we had initially thought. I contacted the authorized repair facility and they also were great to deal with. However, I would like to see other dealers in order to do some price comparisons because we had to pay extra fees on top of the repair bill due to the distance. They also charged quite a lot per hour. The repairman was extremely helpful on teaching me something so I could repair the drawer on my own if I ever had to.The repairman contacted F&P due to some previous poor repairs before we owned the home. F&P offered to pay for the parts, we just had to pay for labor. The repairman repaired the most difficult part that we initially called him about and I was able to order other parts and repair them myself later. The entire experience (although frustrating to be sans a dish drawer) was very easy and in all cases, the parts were cheaper dealing directly with F&P. I will also say it really was great to at least have one drawer to wash dishes while the other was out of commission. The only reason it is 4 stars instead of 5 was due to a shipping error which delayed my order. It would be nice to get an email confirmation regarding what parts are being shipped in order to catch such errors before time is wasted.

We purchased all new appliances in the spring of 2011 for a newly remodeled home. FISHER PAYKEL washer started to malfunction in the same fashion described by hundreds of people on this site and others like it. Long story short most recent service call tech concluded that several parts were required to repair washer. With the $100 service calls factored in the repair cost exceeds the $1000 cost of the unit.

The recommended and authorized repairman arrived and discovered that the main circuit board was not functioning, so my top drawer was unable to work. He had the wrong part so he left, and was to return four days later. On that occasion, although he installed the board, there was then an additional problem with a wire. He left again, and had to order that part. Five days later I had to call to find out what was going on. The HiTech service, or rising service solution person, as their caller ID reads, informed me that they were service techs, not a warehouse, and so parts had to be ordered. Every time the guy comes, its another long trip, paid by me from their location. How can you be an authorized service and not carry parts? Also, I find the Fisher Paykel website very unhelpful re: technicians. I talked to a living person, and she had no more information than I did, so that also was useless. I love my dishwasher, but the arrangements for service are inept. I will not use them again.

I lost my home to a hurricane and decided to rethink refrigeration and dishwashers due to space. The appliance companies that my builder uses carries this brand but mentioned not many people have ordered them so they had no feedback. Searching the web, I found few brands that had “drawers” for refrigerators or dishwashers. So I ordered two drawer dishwashers and one integrated cool drawer from this company. Granted I have had them installed a month so I have had no product issues yet. But the integrated cool drawer indicated in the installation guide that there was a “false” panel for the bottom chassis of the unit (otherwise the bottom portion of the unit was exposes the compressor unit). The stainless steel drawer door was wonderful but then you see the compressor. My builder thought there should of been a stainless steel cover for the compressor. Me too.After three months of me initiating phone conversations, 4 different tech representatives, numerous emails (some said they had a cover to send me, some said they would check), I got ahold of Chana. I personally loved their Australian accents, but Chana’s tone of voice made it clear that even though she was told a black panel was available, she talked to her technical team again and there was no panel available. A false panel, as indicated in the installation guide, needs to be to the specifications of your cabinetry. It is to be built by the carpentry people and most builders understand that terminology. Even though the website isn’t clear and the installation guide isn’t clear that no panel is provided and you will need to build one, she became more frustrated with me when I asked if there were other solutions that her company could provide. Can I buy that black panel? Can we please double check the materials list to make sure there is nothing in there about an aftermarket piece?As an end user, not a builder or installer, false panels are not in my everyday vocabulary. Chana made me feel as though it should of been. My sadness about this situation is not about the fact that I have to go back to builder after three months to have more cabinetry work done but the fact that I had to keep following up for an answer over a three month period and I was talked to as if I should of known better. Like the title implies - I think the products are good just not their approach to treating customers after the fact. That is why they didn’t get a higher rating. The true test that differentiates a good company from a great one is how they treat the customer not only before the sale but afterwards.

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

We have the two drawer dishwasher, which we love. BUT, the machine stinks! A lot! After running the machine, there is always water left in the bottom of the machine. This is usually in the top drawer only, and it reeks. Weve cleaned the machine, had the repairman out, rinsed the food off the dishes so theres nothing lying around to go bad, but it still smells. Its like stagnant marsh water. Does any one else have this problem?

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

We bought a brand new house with brand new appliances. Since move in, our warming drawer and dishwasher have not worked properly. The dishwasher has always leaked and the warming drawer was actually midwifed AT THE FACTORY. It turned on high and wouldnt turn off. It melted its own thermostat and control knob and was a major fire hazard. We had to turn off the breaker. The parts have since been replaced. The dishwasher is a major leak problem. It is ruining our beautiful new floor. We have had 4 services on it and a replaced part and the bottom drawer still leaks. Despite the fact that it is under manufacturers warranty, the company wont replace it. Save yourself the pain and DO NOT PURCHASE from this company.

I have bought Maytag dryers for many years and after trying to repair my old one, I just gave up and looked around for a new gas dryer. I finally found exactly the type of dryer I was looking for. To my surprise, it was not a Maytag, it was a Fisher Paykel. I was not familiar with this brand, but it was just what wanted. I have now had it for seven months and I couldnt be happier.

I was excited to buy Fisher & Paykel machines. The washer is on its third lid as the plastic continues to crack. On the dryer I have replaced the plastic knob and the inside of the dryer is all cracked and peeling. I have had my water checked but these are the only appliances with a problem. Quality of plastic parts below zero. My Miele dishwasher is fine. I called F & P and the customer service rep suggested that I use harsh detergents, but I just use All detergent. No help. I will never buy another F & P product and I tell anyone who will listen of my bad experience.

Fisher & Paykel Ecosmart washer - We purchased our F&P washer and dryer at Lowes in Denton, TX in April 2005. While the washer was still under warranty, we started having problems. The water wouldnt stop dripping into the tub so we had to call someone out to fix this issue. Now the washer has quit all together. I called someone out ($68.00) only to find out that the main board is out. I realized that the washer is 7 years old, but I thought it would last longer than it did. We did research in Consumer Report before we bought this washer.

The refrigerator is noisy, the doors keep breaking, the stainless steel scratches and bumps very easily. Same with the ice machine, broke within a short period. Not impressed with this refrigerator.

Love the dishwasher since we can out one part of meal and pots and pans in and then the rest of dishes of the meal next in bottom. Works like a charm! Convenient and all cycles excellent. This is my newest one and honestly hate the single drawer Washer now. You can put everything in at once your kitchen is clean and just set it to turn on a d wash while you sleep! Only problem we have is the installer didnt balance or lock the wheels Properly So if you have the top drawer open while loading dishes dont turn your back. The doshwasher falls over and you have to catch it After coronovirus we will get it properly i stalled but the dishwasher works great!

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

I must be one of the few to have a positive experience with F&P. We purchased a washer/dryer set in 2003. We still have the dryer but are on our second GWL11 washer. The first one lasted 10 years. In that time it was subjected to hard water and a family of four. The pump is definitely the weak link, as I replaced at least two in that time. Also had to replace a water inlet valve. The new pumps come with a inline fuse to install on the harness to the controller to prevent it from getting ruined if the pump shorts out. None of the repairs were done in warranty. F&P washers are very easy to diagnose and repair so I have been able to do all my repairs. After too many large loads and 10 years of hard water the strut rods that keep the drum in balance wore out. I found a super clean GWL11 for $80 on CL to replace it. We now have a water softener so this machine stays cleaner and cleans more efficiently.I saved parts off the old machine for future repairs. I did change the pump not long after I got it. Now three years later that used pump went out, this time the windings shorted out, taking the controller with it. I blew off installing the inline fuse, so this could of easily been prevented. I bought a new pump for $110 and installed my used controller and its running just fine again. I know this all sounds like a nightmare of repairs, but if you are able to be a little bit inclined to take on a challenge you can save a lot of money on paying the repair person. I dont have a lot of money laying around to buy new appliances every few years. From the reviews I read, many new high efficiency washers dont clean well and are repair prone. When I do break down and buy a new one sometime in the future, I will definitely consider F&P again, along with Speed Queen.

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.Thank God for my extended warranty. The washer has been serviced two times in four years and the dryer once. Do not buy these appliances, you will regret it. My daughter-in-laws mother has the same washer and the same problems! What a piece of **.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

3 pumps in 5 years - We purchased our Fisher & Paykel washer in 2008 at Beesons, Lafayette, IN. They also did the warranty work for us. They replaced the pump while under warranty. A few years ago, my husband replaced the pump himself. Now, my pump is out again; the part is $130. We have decided to not put any more money into this appliance. I plan to go shopping for a new washer and will not be buying a Fisher& Paykel appliance ever again. Im curious. Is this normal for a Fisher & Paykel?

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

MY husband and I bought our Dream Home which included 2 brand new Fisher Paykel drawers. While I absolutely love the concept of having 2 drawers, this is the worst appliance we have ever, ever, ever owned! The drawers have been repaired so many times weve decided to replace the drawers with a different Brand dishwasher. We are considering taking legal action. We will never own another Fisher Paykel product.

We purchased an F&P oven in October 2011. It did not work after installation. Our brand new expensive self-cleaning oven has had constant problems. We have had at least 4 repairs. The oven even failed on Christmas day and ruined our turkey as the oven wouldnt heat up. The techs dont seem to know what was wrong with it but F&P refuses to replace this faulty product. We are now waiting for a new door and F&P review to come out. So we are supposed to lose more work time and use our holiday to wait in for half a day. Customer service is rude and unhelpful. I will never buy F&P again.

The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

2 yr old Fisher Paykel Dryer - We purchased a Fisher Paykel Washer many years ago that worked great and never needed repair. When we downsized we sold it with our home. We purchased a new FP washer and dryer when we moved to our Condo. Our new dryer stopped working on December 28, 2017. Electronic Motherboard burned out. Was only several months out of warranty. I was told when I called FP Customer Care that because it was only a few months out of Warranty they might refund the service charge (I think this kind of thing must happen often and they want to keep their customers happy). I went to FP Website which works well to locate qualified local service companies. They scheduled me within a week. Aside from being annoyed at the inconvenience of not having the use of my dryer over holidays, things went well in the beginning.Local Service Tech came out on January 2, 2018 with the correct part and repaired quickly. Because it was no longer under warranty I paid $258 for the part and service. I contacted the US Customer Service number that is in New Zealand, not in the US. I emailed them the Original Purchase and Repair receipts. I was finally sent an email with a CASE AUTHORITY NO. ** on January 26. I was told that the service company would refund my money. Turns out that was incorrect information. After another 12 phone calls (it turn out some were made to me from Customer Support using a local New Zealand phone number and, because I redialed in error, I now owe $84 to AT&T for 20 minutes in International charges) I was assured more than once since receiving the CASE AUTHORITY NO. ** on January 26 that a check would be sent within 7-10 business days. No one in Customer Support seems to know how this check will be issued or how it will be sent. Several times one of those I talked to put me on hold to consult with a supervisor. There were many excuses. I was told that the check couldnt be issued through their new system or it was being updated or the order for refund had been sent to the wrong department. It is now March 14, 2018. I will be calling again today. I should be billing them for MY time spent and the International phone calls made in error. (In all my years as a homeowner or in business I have never made International phone calls when calling Customer Service. Sometimes to India or Philippines etc. Who would have thought Customer Service would use a local phone number.) I have reached the end of my patience here. To be continued.

We bought a Fisher & Paykel built-in oven and microwave. My wife primarily heard about the DCS stuff over at America’s Cooking School. Then she looked around a little bit and thought they were a little better quality than the things we had, and some recommendations she’d seen. We’ve had the oven and microwave since June and it’s been operational less than half that time. They kept going back and forth and back and forth and they finally replaced it. But it took a couple of months. So it’s really unsatisfactory. We went round and round and round with everybody, the people we bought it from, and we bought it from a very good, reputable store. I don’t know if they sell cheap stuff but we didn’t go through the kind to get any deals or anything. After it first went down, they gave us the name of the warranty service or repair people and they were pretty helpful. I talked to Fisher & Paykel numerous times. They talked a pretty good game but they kept saying that a local rep would get a hold of me and work to resolve it. And I haven’t heard from him yet. He’s a phantom, I guess. It was not very good. A part broke, they replaced it; it never did work right even with that. They came out and Fisher & Paykel told them to replace it again which doesn’t make any sense at all. But they did and it broke again and they never did work again. And it took them weeks to decide. After several months, obviously, and a lot of phone calls and other stuff, they finally replaced it. We cook a lot but in the summer. We don’t use the oven as much as in the winter. So it’s been fine the three or four times we’ve used it. We use it every opportunity because my wife still don’t have confidence we will have an oven for the Thanksgiving crowd. I think their customer service is atrocious. They never called back. They sound good when they take notes and say, “We’ll send it to the local manager and he’ll contact you within 24 to 48 hours.” And that’s two to three months ago. But the unit is beautiful - it works very nice and fits perfectly for what we want. It matches the size of the kitchen. It has all the good stuff but it doesn’t matter much if it doesn’t work.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only. On calling FP customer service, we were told we were probably using too much detergent. Ha, if we use any less, we wonder whether our clothes will actually be cleaned! So what do we do? This machine is less than 1 year old and its a disaster. There is no support from the store we bought it from (despite having taken out extra service warranty) and FP doesnt want to help either. Surely, a machine cannot be HE if after washing it leaves clothes with dark streaks on them, hence needing a second wash! I dont see the efficiency in that! There seems to be little option other than to take it to the scrap heap and buy a new machine, different brand naturally. Hunk of junk, never to be recommended to anyone.

I love the quietness of the machine. It washes well. The problem I have is that it is hard to get it warranted. It is not a common brand. I love the stainless steel drum and the different settings help me select the exact setting to use.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

We bought a first generation Fisher & Paykel double drawer dishwasher when we had our condo built back in 2000. We replaced it with a new Fisher & Paykel unit since the one that we had had a lot of quirk things about it and they were becoming too much of a challenge for us to deal with. We chose this model because my husband and I are empty nesters and we liked the idea of having a smaller dishwasher to fill and run rather than having to put every dish we own over a course of two weeks into a single regular size dishwasher. Our favorite feature is its two drawers. One of them is a deeper drawer that can easily handle big plates and platters. Its very quiet. It is water efficient. Its very attractive to look at. Theres nothing about the dishwasher that to me represents either a negative or settling for something. Its just absolutely perfect for us in every way. We are extremely happy with the product.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

I was hesitant to buy a Fisher&Paykel refrigerator; I did not know the brand at all. But with the existing dimensions I had to work with, this was the only brand that would fit. I have been pleasantly surprised. Runs great so far, plenty of room, looks sleek and elegant, and my electric is down by 1/3!! I have only had it for six months, but so far so good.

I had purchased a 6 burner range with DCS brand. The hinges have failed over the years so thought I would replace them. There are many places to buy the parts but thought I would go right to the source. I ordered parts and was assured delivery within 5-7 days. After 2-1/2 weeks I called them. They have no proof of the order. I sent them the confirmation that they sent me showing order number, price, and charged credit card. I sent that back to them and that was not enough proof. I had to go track down and submit proof from my credit card statement that I was in fact charged. I sent that to them and still have not heard anything back. I will give it one more day and then I will fight it with credit card company. I really rely on customer service especially when purchasing something as expensive as this range was. This will be the last time I ever order any appliance with a brand name affiliated with this group. Very disappointed customer!!

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

About the washer, dryer, and dishwasher.The washer has done great. The dryer is constantly broken. The dishwasher simply does not clean dishes well at all. Ive had Kenmore and Maytag and would recommend either over these worthless, expensive pieces of junk. The dryer heating element has burned out six times or more. Clearly, there is some defect that should warrant a recall. Dishes have to be pretty much washed by hand before putting them in the dishwasher. It is worthless.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, No more.. I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

I average 5-6 loads per day! I love the computerized settings for the most efficient use of energy. This is my second washing machine from Fisher and Paykel. I would highly recommend these products to anyone looking for modern, simple to use appliances.

We had to replace a fridge that was 11 years old and defective so we got a Fisher & Paykel. We certainly appreciate the ice-making system and the fact that it doesnt take up too much room from the refrigerator section, thats for the cold water. Compared to other makes, the other one seems to take up a lot of room, this one is just a small space in the door. And for the ice, its very reasonable. Thats the main thing. This is the first time that I have the French doors. You cannot pull the drawers, neither the fruit nor the meat drawers without opening both doors. So this is one thing that may not be the most efficient and this to me would be not totally negative.

Happy to own such a quiet dishwasher! The idea of two drawers is great for choosing using just one and doing a quick load or using both drawers to do a larger load. Finding it difficult to load small bowls with the layout of rack but overall give it an excellent rating.

I needed a new fridge and I found a Fisher & Paykel fridge with a design that I love. Its been a year and a half now. I like that its big and theres a lot of space inside. Its performing well and the only problem I have is the water machine and the temperature control which is not working. Its not under guarantee so Im trying to see what my other options are. Its a good fridge, if I fix the little problem, it will be perfect.

I surprised my wife with a brand-new Fisher Paykel double-drawer dishwasher because I got tired of cleaning and servicing her old one. They are not inexpensive. Within one month, the start button receded into the chassis. The service person found that the lighted collar around the start button was made of cheap plastic and had simply broken making the machine inoperable. I would think for the amount of money that durn machine cost, they could afford to at least make the plastic parts durable enough to last more than a month.

I was separating the grounds and neutrals on my service panel when I got shocked by one of the ground wires. I traced the ground to the incoming cable and found the breaker that fed it. I turned the breaker off and looked for the outlet that has dead. It turned out to be the washer outlet. I then made a two wire cable to test the ground. I have pictures of the test procedure. I have owned three Fisher Paykel washers over the past 10 years and have them still. I then tested all three and found all to have this VAC on the ground. I have some pictures to verify the serial numbers and test on each.

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

I had to book for a service to my dishwasher. Booked online, confirmed appointment, technician never showed up. Called their 800 number and have been called back from Queensland (Australia). Still dont have another appointment, it is a complete waste of time. Never again with them.

We purchased a Fisher Paykel washer and dryer from a local Lowes just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadnt it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldnt overheat. He replaced the cover.Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

Fisher Paykel washer & dryer - Absolute worst products ever!!!!!! Over 22 service calls over the past 5 years, paid 3,000 for both. Will be hauling them to the dump next weekend. Back to Whirlpool.

We purchased a Fisher Paykel custom designed refrigerator 3 years ago. We were leery of buying a $4,000 refrigerator for the same reasons people are advised not to buy a Jaguar - frequent problems, expensive parts and service. Well, we bought it because it could be built to fit in the design of our new kitchen. Two days ago, we noticed a pool of water had begun to make its way across the floor. We called and were told the next available service appointment was February 8th, 19 days away.Problem is, we sold our house and are leaving in 4 days, moving out of state. Fisher gave us the name of a subcontractor repairman. We waited two days for an appointment with him. He just left and said the refrigerator was installed incorrectly to begin with and now needs a part that should have been used in the first place. That part will not be available for 5 days, the day after we move out of state. Long story made short is, in 64 years, I have never had a refrigerator break down and leak. Never. And certainly not a $4,000 one. Never again.

We had a wonderful experience with Fisher & Paykel. Its an excellent product. We bought a new RV and the dishwasher came in it. I like its quietness and it cleans very well. Im very happy with it.

Do not buy an FP washing machine. My pump leaked and shorted out the control board. Even their certified tech said FP knew about the problem but didnt do anything about it. It shouldve been recalled or offered free replacement. My washer is less about 4 1/2 years old. They said they would not stand behind it because I didnt have excessive problems with it previously. It has been almost a month getting the parts in (its still not in) and will end up costing me over $300 for repairs.

Great equipment. This is the 2nd F-P dryer we have purchased! We are a totally satisfied customer.

The motherboard on the less than 1 year old Fisher & Paykel dryer went out and someone is lying. I called F & Ps 888 number and was told they have the parts but I have to go through the retailer where I purchased the dryer. Sounded fishy since the retailer told me that the motherboards are on back order. F & P wont send me a new part. I called the retailer back and was told the F & P wont release the part until Feb. 20th. Thats CRAP. I dont want to wait 3 more weeks till the parts come in. The retailer told me he has several other customers waiting. How many people are waiting on this part and how many parts are going to be released on Feb. 20th. The closest laundromat is 6 miles away.

Consumers be warned. Do not waste your money on Fisher Paykel products (DCS). Remodeled kitchen went with all Fisher Paykel products. Experienced product failure with the Dish Drawer and FP refused to replace the manufactured parts that were faulty saying the product was out of warranty. I pushed back stating if the failed items were due to misuse or normal wear and tear, I would agree but these were parts that failed due to poor manufacturing. Coated parts that broke down and rusted out. FP did not care. Then experienced problems with the motor on one of the dish drawer. Tech came out twice and the second time the unit worked worst when he left, telling us the noise level was normal. Normal? It didnt sound like that when he got there, and it didnt sound like that when we first installed it. Experienced problems with the double ovens. Used the self-cleaning function four times and the broiler coil burned out. The tech replaced the broiler coil and then told us not to use the self-cleaning function because the broil coils will burn out again. Told us to use an oven cleaner, which FP instruction manual says not to. Experienced problem with the cooktop. Followed the instructions for cleaning. Then the igniters stopped working, or when you turned on one, a different one would attempt to ignite. Tech came in told us not to follow the recommended cleaning process. Told us to use simple cleaner and soft sponge. Cooktop looks like crap now. Experienced problems with noisy microwave. Too disgusted to bother calling for repair. Do not waste your time or money. FP will not support you and will look for any reason or ways to get out of spending their money to make things right when you likely as I did, spent big bucks to purchase their product.

I purchased the washer and dryer I got from Lowe’s. I didn’t particularly want a front load because I had had a bad experience years ago with them. And I also had very limited space in the house. You could not put a front load washer and a front load dryer in the room because there wasn’t enough room to open it. You had to have top load machines to do it. And Fisher & Paykel has the only top load dryer that we could find. It’s more convenient. I would have bought it no matter what because the top load is just easier to load, unload, and everything else. It also emulates commercial ones by rotating into both directions. Considering that I sold the house in Tallahassee and the people who bought it wanted the appliances, I had to buy new ones for my house in Orlando. I’ll buy them again. I think top load dryers, you can’t say the best thing since sliced bread but it’s that type. The top load washer being an eco-efficient approach. We got the rebates on that. And the style in it emulates some very old, standard washing procedures that had been used throughout the centuries. My only problem with the new one we got down here in Orlando, the washer is really sensitive to an unbalanced load. The one in Tallahassee wasn’t as sensitive.

I bought a Fisher and Paykel Eco-Smart wash machine May 2007. I paid $744.35 for the washer and I also bought an extended warranty. However, over the years I lost my receipt and of course no one could find where I paid for the extended warranty. I began having problems with the washer within a year. First several times, no problem. However the sixth year, this year in March, I was told that my washer was no longer under warranty and there was no extended contract on file. The reason I bought the extended contract was because the washer was already covered for 5 years and 2 extra years was very appealing given my previous experience with wash machines.I have been a home owner for 30 years and that was my 3rd wash machine. I have never paid that much money for a wash machine and had I known it was no better than any of the other (used) included, I would not have invested so much. I will never buy another Fisher and Paykel and never another major appliance from Lowes.

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

I purchased a dishwasher from Fisher and Paykel. So far so good, I have no complaints with the other one. It just finally drew its last breath so I bought a new one. I liked it because its a dual drawer but it is difficult to load.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it wont hold water, floods the room. Called the company in New Zealand. They said they cant judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

We live in Metropolitan Toronto; largest city in Canada, 3rd or fourth largest in N.A. and Fisher Paykel doesn’t service the area. Outsourcing options to random appliance service centres. I would have to say that the only thing worse than the product - both our freezer and our dishwasher intermittently do not work - is the customer service. I would absolutely not recommend this brand at all!

I purchased a Fisher & Paykel dryer in Dec 2010. Less than a year later, it would not heat. It has been in for repair twice. I have since had to reset the thing for every load of clothes. Now, it will not even dry a load after resetting it, back at the repair shop. I will never buy another Fisher & Paykel product.

We bought a Fisher and Paykel washer and dryer in Nov. 2005 with the extended warranty from Lowes. After one year I had to have the water pump replaced. After two years I had the pump clog. I have had clothes torn. I had to have repairman come out-total on that visit took two weeks to repair. Now we have a loud noise with the washer. Each year there has been a problem with the washer-now we go onto the dryer. The control panel goes in and out; now have a very loud noise. It doesnt always dry the clothes. The lint screens are torn, which allows the lint to go behind the lint panel and causes the dryer to turn off if there is too much in there. It clogs the whole thing; of course we once again have the repairman on his way, which he thinks it is the bearings or the pulleys in the dryer. I wonder what that is going to cost. Needless to say, we will most likely not have the dryer repaired. We will have to purchase another washer and dryer. I’m so tired of the whole mess. We will never buy a Fisher and Paykel. When you talk with customer service it is like speaking to the wall. There’s no help whatsoever. This company does not stand behind their products. It’s good money just thrown away!

After our 30 something yr old Maytag clothes washer quit, we decided to go with Fisher & Paykel because that’s what the repairman suggested to us. We had it delivered. The installation was excellent. So far, the washer is working good. Excellent! No problem so far.

After saving for a few years we purchased a DCS duel fuel range model Rds366ss. The stove was $5695, the vented hood was another $1295 and the back panel and shelf kit was another $395. Since purchased, the oven would heat higher than the required temp and after several tech visits with no results, we decided to live with it, adjusting the temp as we cooked. Then after a couple of years I had to repair all six of the spark igniters. Now after nine years, the stove has quit working altogether and after another tech visit we were told the oven thermostat had failed and needed a new one, part#210766. Calling DCS customer care for a replacement we were told the part was no longer available and there were no replacement parts for it. After checking many websites we found that the part was indeed obsolete with no substitute parts that would work in its place.Calling DCS back and speaking with a customer service tech we were told that maybe the part could be found used online. Another option was maybe we should consider buying another stove! Are you kidding me. After spending all this money on a stove we thought would last at least twenty years, were told we should think about buying a new stove after only nine years. We are so mad at ourselves for not researching this stove before purchasing it and now after reading nothing but negative reviews for the products made by Fisher-Paykel. We are stunned that a huge company like this can getaway with this consumer robbery. Wish there was some way to warn people about buying from this company and its total disregard for customer satisfaction.

We bought a Fisher and Paykel washer in May last year. After 6 months we realized that washer never used hot water. It was washing the clothes always in cold water. When contacting the company they referred us to a local repair company. The technician came in today and diagnosed that the problem was with electronic module and electronic water valves. It will take 4-12 weeks for the parts to arrive. Are they using the boat to ship the parts from China? Perhaps someone should whisper to Fisher & Paykel: Federal Express. They need to improve the quality of their products. I will stay away from any Fisher & Paykel products.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

I had a Maytag that I had been suffering through with for two years and hated it unbelievably and I did not want one of those front loader machines because of all the mold and whatever issues with the door, and I have to worry about leaving the door open and cleaning the door, cleaning the machine and all that stuff for I got the Maytag and oh my God! I felt like it did a terrible job. I dont like my washing machine being locked for a big long period of time that I cant get into it and I have to sit there and wait and wait. It was horrible. I only used it on one cycle and that was the cycle that filled it all the way up because it didnt do a good job the rest of the time. Finally, I just had enough and I started researching, which I had researched when I bought that one too. But I started researching and really reading a ton of consumer information out there on the internet. I noticed that some other people have had the same problem I had and they bought this Fisher & Paykel. My husband knew I was looking for one and he came up with the same one. I said, Well, I dont know. I guess Ill try it. Well order it from Sears. I paid 200 and some dollars just to have it brought to me. But it was supposed to be new in the box so I ordered it from their outlet. Ever since I have gotten it, the minute you pushed for it to unlock, it stops immediately and its unlocked. And so, thats not an issue for me at all. It doesnt finish its cycle and then unlock. I truly love it. And I choose my own level that its going to be at. You can do that or you can let it do its own thing. I checked it a couple of times when Ive let it do its own thing and it seems just to fill it to where it should. But Im kind of old school so I like to choose my own water level. Also, sometimes Ill wash a load and do a little bit of a bleach in it, and then I want to rewash the whole thing. Once that water spins out of there, I can push it forward to be done with the cycle and start it over again, and that works. The other one did not work - I had to let it complete and for being so energy efficient it used so much energy you just cant even believe. This one, you still get to tell it what to do, you are in charge of it, and it does an excellent job.

This refrigerator was the only model that would fit into our kitchen properly. We have been very satisfied with all of the attributes.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

We remodeled our kitchen 3 years ago. We bought FP appliances because we liked the look of them. They are very sleek, with most other brands being big and bulky looking. In the 3 years we have had a service call on the refrigerator, dishwasher and oven. We have now been without an oven for 3 months. We have had 4 service calls and no one can fix it. It takes about one hour to heat up and then the service guy said it is off 80 degrees. They have finally decided to replace it, on our extended warranty. The question is whether to get another FP. They appear to break a lot and no one can repair them. Thats why I came to this website.

After buying our 2008 washer and dryer set and after the first use, I should have asked for a pick up. I washed a blanket three times and still got black spots (possibly lint, but wouldnt come off) each time. Weve also had the dryer fixed so many times I cant count. Heating element has been replaced and needs to be replaced again less than a year later. I cant say how unhappy I am with the purchase of this expensive set. I should have gotten a GE. At least, they last for five years with no problems!

So frustrated with my fridge not working for over a month with multiple calls from the refrigerator repair people. I phoned Fisher Paykel customer service and they have been more than helpful in trying to assist me although the fridge is past warranty. I thank them for their kindness and empathy.

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

We recently purchased a Fisher Paykel Double Dish drawer. It is extremely quiet even when both drawers are being washed at the same time. My wife enjoys the fact that she can use either one or both drawers and have clean dishes in one and put dirty dishes in the other drawer. She also likes that the dishwasher heats the water during the wash cycle. The dishes are clean at the end of the dishwashing cycle and come out clean without pre-cleaning. The drawers have good capacity.The only downside is that you have to be careful that you dont put any handle or dish above the top of the drawer as it could jam the drawer and make it impossible to open after the dish drawer is run (We have never had this happen, just a precaution). I would definitely recommend this to others.

I previously owned a Fisher & Paykel for 15 years. I recently purchased a dishwasher. It’s very quiet. They have very helpful customer service. They were able to take your call and you can speak to somebody directly because they are not that big of a company, just the right size. Would recommend.

This dishwasher comes as two, drawer-sized units. We are empty nesters, and two small units are much more convenient than one large one. This is the second FP we have had. Original put to market way too early. Second generation has been reliable, cleans well, and is very convenient. Will buy a 3rd when this one breaks.

2 years old and one week out of warranty the Dishwasher require the entire front control system replaced. 3 years old and flood alert E6. Technician came - $153 for the repair the first time it is used E6 error. Now 3 weeks on still not fixed - no parts.

Our Fisher and Paykel Washsmart top loading clothes washer is still in warranty and the pump failed. After 4 days a Fisher and Paykel service representative arrived, gave the machine a shake and the pump began to work again. Two weeks later, the pump failed again. We now have to wait 6 days to get a service representative for a machine that has been looked after immaculately. Does anyone have had the same experience, and is there a simple remedy?

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowes) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the users handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowes extended protection plans.

I want to start by saying we are very happy (so far) with the GWL11 Washer. It is 6 years old and 1 year out of extended warranty. I called the local factorys recommended shop on Thursday and Baker Appliance came out the next Monday. He ordered the part for regular delivery. A different repairman returned on Monday, a week later, to replace the electronic control unit. They discovered the wrong part was sent. He said the box had the correct part number on it but the part inside was incorrect. Does this happen a lot?My issue is, he told my wife they would ship the correct part the next day. I called them Tuesday to ask about the part delivery. The girl said she would check and call me back but never did. I left a message on Tuesday night and she called me back Wednesday morning and said she didnt have it yet. I called again and explained what the repairman had said. She asked someone in her office about it. She said they werent told and it would be another $50 for next day shipping. I then gave up.Wouldnt Fisher & Paykel absorb the additional cost if they shipped the wrong part? I spent more than $50 at the laundromat over the last 2 weeks. We have 5 people in our home.

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FPs response when I called directly was Madam, other people have had to wait much longer than that. You have to wait your turn for the part. Im not kidding. Its the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. Well pay him $75 (again) to look at it.If the required parts cost more than $200 (which they almost always do), then I think we are throwing it in the trash. At the price we paid for the oven, it should have worked perfectly - at least for a few years. Our dish drawer was last fixed about 3 months ago. We havent had any issues since then, which is remarkable for that product, a full 3 months with a functioning dishwasher! I really hope others read my review and avoid Fisher Paykel products. I rarely write reviews, but these are the worst purchases that I have ever made. The products perform wonderfully when they work, but unfortunately, they rarely work. By the way, we are not abusers of the appliances. All of our other appliances (made by other companies) have performed without any issues. Oh, and yes, I have called FP directly many times over the years. Our repair companies have also called as they were appalled at the repeated issues with the products. FP did not stand behind their product at all. Im very disappointed.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

We purchased a Fisher Paykel dishwasher and it has broken. It is still under warranty. We have now had 3 calls from the service people. Our part has been in for over a week now and they tell me they cannot schedule the time I need. Every time they call, they cannot give me even a morning or afternoon, just a date. Then they will call one day ahead of time to schedule the service. I have a busy medical practice and have given them actually 2-hour time frames on Mondays, Tuesdays, Thursdays and Fridays and have actually told them 3 times now I am available all day on Wednesdays and that does not work for them. So each time they tell me they have to talk with the service manager again. The dishwasher has now been broken almost two months. I have given times each day and that is not good enough for them. I will never buy a Fisher Paykel again and I plan on telling each and every patient in my practice about this situation. This is not even worth rating; if it were, I would give it a zero. I cannot believe that 3 times I have been called and still am not able to schedule service. Unbelievable. Again, I am not able to cancel patients appointments on the spur of the moment.” Do you people realize how many patients that would be inconvenienced? This is not about me--this is about others! Something someone knows nothing about. I would never stay in business if I ran a business like this with a product like this.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

We have a GWL12 top-loading washer. I will start off by saying my wife and I love the washer and dryer we have, but we are not loving it so much these days. We have had the controller board go out for the third time and its getting very costly. I will say Fisher Paykel did step up to the plate on the first one, but the second was on me, and now I have yet another dead washer. I have been all up and down these forums and had seen nothing but bad reviews when it comes to these controller boards. These boards are $150 a pop. This last one only lasted 2 years. I had to go buy an older, used washer just to keep the washing going. But I still have hopes of fixing this washer one last time. Dont get me wrong, its a really good washer when its running. I have seen bad reviews on the GWL11 and GWL12 for this problem. I hope things are improving over there. These are too expensive of washers to break down like this. Sorry for the rant.

Adam the technician who came out and solved the problem with our range was extremely helpful. Excellent customer service

Dont buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DONT BUY FISHER PAYKEL. Please pass it on!

When we moved into our new home in May of 2008, we had to leave behind our dryer. As wed had good luck with a Fisher & Paykel washer, we just assumed that a DE09 dryer would be a natural conclusion. What a mistake! It has been a lemon since the day we put it in the basement. It constantly turns off during a dry cycle and takes forever (when it decides to actually run) to dry a load of clothes. Were not talking a large load either. We are vigilant about keeping the vents cleaned out, even going so far as taking the tube from the wall and cleaning it out from both the outside vent and the inside vent. Nothing does any good. It still shuts off randomly at will. I can guarantee that my next dryer purchase, as soon as it can happen, wont be a Fisher & Paykel. Id have better luck just tossing the clothes on the driveway and hoping the sun does the job.

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

My Fisher & Paykel dishwasher is working fine and we have had a good experience with it. We are happy with its performance. We are liking the dishwasher that we got very much. It’s served the purpose that we needed and I would recommend them.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

After a great deal of research, I learned this refrigerator has the least depth of any other on the market that includes a water dispenser. This is due in part to the fact the ice maker is not contained on the door; the icemaker is contained in the bottom freezer. Yes, you have to scoop out the ice manually, but the depth space savings is worth the trade, and the chilled water dispensed doesn't require ice. Although I initially thought it pricy for a refrigerator, it was my only option for the space in my kitchen. I ordered it on a Sunday evening and it was in my kitchen Wednesday afternoon. I love this stylish and sleek refrigerator!!! While 17 cubic feet may seem small, it is an ideal size for most families. In most cases, the items stored in the back of a refrigerator are forgotten or the space isn't really used anyway. There is so much shelf space that I was able to get more in this refrigerator than my previous larger unit. I was surprised to find that the water filter is not contained within the unit. The filter holder mounts to the wall, or, in my case, an adjacent cabinet, and just the water line attaches to the unit. This perhaps goes with the philosophy of no wasted space in the unit. I opted for a three year extended warranty for just over $100, but I am optimistic I won't need it. I'll update this rating if I have problems with the unit, but so far I have absolutely no regrets.

Our experience was extraordinarily good. I was impressed. The equipment is nice, the design is nice. I’m an engineer so I say this. But the brand name on the outside is DCS. We bought the six-burner gas oven, too. And we just bought a new oven for our rental property. There’s only a couple of companies in the world that I’d recommend for appliances at all, and Fisher & Paykel is one of them. The service and the people that sold them to us in all cases, we bought several, were first class. The people were knowledgeable, thorough, responsive, and the stuff arrived on time. The pricing was very competitive and the quality of the devices is, from a mechanical perspective and electronic perspective, excellent. And in terms of its user friendliness to my wife who uses them most of the time, the biggest problem with the dishwasher is you can’t hear it. The wonderful thing about the six-burner stove is it has a simmer control and most stoves don’t have that. I was a professional chef and so I know the Viking and Garland brands pretty well. And the DCS stove comes as close to a Garland as you’re going to get at a very good price. And that’s very important to know because people don’t understand. Most people aren’t chefs. So the stuff has been super. I’ve been very pleased. Keep up the good work because remember, the two most important things in the world are that they should work but the customer service has to be first class and it always has been. My wife’s very best friend is building a new house and we recommended all of Fisher & Paykel stuff to her yesterday.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere. Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that’s a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it’s either the display ($160) or the motor control ($140). Both are easy units to replace. So I asked whether I could buy both units and return the one I dont use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because hell tell me that’s their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.Another thing, although the customer service had plenty of “Im sorry” they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.