I bought a new Frigidaire Gallery oven and dishwasher just under three years ago. I have had to have the stove fixed twice (at my cost) and the dishwasher is now broke down for the third time (also our cost) and we have now decided to buy a new dishwasher instead of putting more money into this one. If the stove breaks down again we have been advised to not repair it anymore. I look after my belongings very well and I expect products to last a lot longer than 35 months!! We work so hard for our money and when we buy a product they should be able to stand behind it. Buyer beware DO NOT buy any of these products.

My Frigidaire microwave is black and stainless. I love the contemporary look and this one goes well with that look and would also fit in with most styles. I have the one that goes over my stove, had it for over 5 years and it still works very well. I love the fact that I can use the timer and microwave at the same time. The price is in the medium range and the best part is it still looks like new. It is very durable, always functioned well and cleans very easily.

5/17/17 Installed window AC (heavy 18,000 btu). Strange sound and smell upon plugging it in. Repair tech said Power Supply Board / Relay Switch not functioning. Frigidaire (Electrolux) wanted to repair the New unit. After arguing it was replaced by retailer not Frigidaire. 6/16/17 Stopped working, retailer would not replace it, Frigidaire sent repair tech a week later, same problem as first unit. Part ordered, repair tech installed, didnt start, etc. 8/1/17 Today 1.5 months of calls speaking Supervisors they are still stating they will find a repair company to fix the unit. Summer will be over before it’s fixed. I have emailed, Chatted, pleaded and cried. Even offered to accept a buyout of the unit (cost $600) at 50% less since I have had to purchase a replacement. Never will buy Frigidaire again! If a negative star was possible that is what I would give them. Will only shop at P.C. Richard, which has amazing customer service and repairs.

Both the bobs on my range and the handle on my microwave are wilting after only 6 months. The company did nothing to help replace during the warranty. They are both plastic and not high quality at all. I didn’t extend my warranty because of this:

I bought a refrigerator, microwave, stove and a dishwasher in July 2014 from ABC Warehouse in Dearborn Michigan, and both the refrigerator esp. the icemaker broke within 30 days of the purchase. Of course the warranty fix them but ever since the icemaker broke 3 other times and now the items is out of warranty. Today both the microwave and ice maker doesnt work. Frigidaire gallery products is a piece of junk. Never in my life I have own so many lemons that went sour so soon. Lemons suppose to sour but these products are rotten. Im so mad its costing more money for the warranty versus the cost to fix them because the products keep breaking down after the repairs. Close the company. Sad sad sad.

My Frigidaire Professional series dishwasher model PLD4375RFC0 started flashing the ER error code this month, exactly 4 years after it was installed new in 2007. It is now unusable and I have to leave the door open slightly because if it is closed, it will turn itself on at random. I have searched the internet and seen others with the same model have the same problem. I researched the parts affected and along with labor, it will be about half the cost of the dishwasher when it was new. I have a Frigidaire microwave, stove, and fridge also and now I am waiting for those to start failing. I will be replacing the dishwasher with another brand in the hope that I can squeeze more than 4 years out of it, but from the way things are made today, who knows.

We bought a Gallery Frigidaire refrigerator in May 2016, within a week we knew it was not working properly. After at least 10 service call by Judd & Black a local business our unit was finally replaced by Electrolux. Now 10 months later our new unit does not cool. We are beyond frustrated to say the least. How can a family be expected to take this amount of time off for the service calls and not to mention the amount of food that has been wasted. So here we are almost 2 weeks without a refrigerator AGAIN.

I moved into a condo six months ago, all appliances were brand new. I used the self clean option on my range and noticed the glass on the door has stains inside where you can not get at. I called the company, they say the warranty does not cover this and that they would send me an email with instructions to repair it myself. I am an 80 year old widow, give me a break. Even if there was some way I could, what would stop this from happening again. How can Frigidaire stand behind this product? I am very angry at the manufacturing of this product, if I was able to I would get rid of this model. What can I do, what are my options, can anyone help??

We bought the Frigidaire Professional Series package from Build.com and since we installed everything in our new home we have had unresolved issues, dozens of service repairs and no resolve on multiple issues. The refrigerator makes loud noises (sounds like an airplane jet & chirping sounds). The oven racks do not slide in and out with ease and are scraping the coating off the inside of the oven and the surface cooktop is discolored with rust. Frigidaire did replace the range with another but we have the exact same issues again. The dishwasher never dries out and Frigidaire told us to leave the door ajar in between wash cycles.Every time we call Frigidaire we have to explain our situation over and over. The representatives just keep sending service repair out to work on brand new appliances. 4 different repair companies have been to our home since July 2016 when we moved in. The repair shops have even contacted the Frigidaire factory technicians to tell them we need a full refund on everything and Frigidaire declines the request. We have filed a complaint with the FTC and tried so many times to get our money back. Every time we request to speak with a supervisor who can resolve our problem they tell us we have no one else to talk to. Frigidaire refuses to own up to the defects in the Profession series line. Frigidaire does not stand behind their products.

I would prefer no stars but unfortunately I was not given that option! I will never again purchase anything made by Frigidaire or their partners. I bought a stop top from them when we built our house 12 years ago. After 7 or 8 years, one of the switches broke. There was no problem with this. But when we called to get the replacement part ($123 plus S&H), what they sent us was not the original part. It had been replaced by a very poor quality universal part. I called to tell them that this part would not last and that I was sure it would break again. Their customer service department gave us no options! Well, a couple of years later, the part did indeed break again. We called CS again and was told that they would be glad to sell us another switch and that a repair technician would have to come and replace it. We would have to pay for that charge as well. After much hassle on the phone, they finally agreed to have him come out at no charge to us, because they thought we were not placing the switch in correctly and that was surely the reason it broke! Well, once again, the switch has broken. Our only recourse is to buy a 3rd switch for another $123 plus S&H. I have several issues with Frigidaire in regards to this issue! First, only one person that I spoke to today even tried to be helpful. I was transferred to multiple people and all of them seemed to be confused as to what they were supposed to be doing. They obviously do not understand what customer service really is. They kept asking me what I wanted from them. I told them the problem again and again and asked for a permanent solution to a very expensive problem! After replacing this switch 3 or 4 times, I could buy a new stop top! Not one person offered to send a new part out for free because of this being an on-going problem! Now, that would have gotten a raving fans review! I understand that they dont want to sell me replacement parts. They want to sell me a new stove top! But that is not what I expect from a company that advertises their products as top of the line and high in performance etc. Secondly, it is a crying shame for them to charge $123 for a small switch that probably cost them $5 or $10 to make! That is price gouging if I have ever heard of it. And the last time I checked, price gouging is illegal! I am so disappointed in this company and it is very unfortunate, because overall, I love the stovetop. When it has to be replaced however, it will definitely not be replaced with another Frigidaire product! I am curious to know if other people have had problems with this replacement switch (part no. 318078200)! This is the first time I have ever rated an experience with such negativity, but this has been the most frustrating situation! By the way, I found the switch on www.knobshopper.com for $29. Now what does that tell you?

Frigidaire Gallery (side by side with freezer on the bottom) was purchased four years ago, we have had the repairman to my house for repairs on an average of twice a year. Now, the drain is stopped up, the repairman advised this problem is common on this type of freezer (on the bottom). We have asked to returned this hunk of junk. They will not accept it either. RECOMMENDATION -- purchase a BASIC refrigerator freezer. Extended Service Program a MUST.

I bought Galaxy range. When I cooked for thanksgiving dinner, the backside of the range with its computer components and keypad melted. PC Richards sent a repair person out who said that we used pots that were too large. We did not use enormous pots aside from there should not be melting components on an appliance that gets hot. It is a fire hazard! Frigidaire keeps apologizing for this defective appliance but not giving solution to a useless range. I am told by Frigidaire that I can only use pots that do not extend over the burners in the back. The burners are 2 inches and 4 inches in diameter? Who has pots that small?

I purchased the Gallery fridge, stove and dishwasher as I wanted the smudge proof finish. Since day 1 the ice maker has ALWAYS gotten clogged with the ice and either gives you none or it shoots out ice all over the floor. The dishwasher turns itself on randomly if you happen to close the door all the way. The stove smokes terribly if anything gets spilled in the oven. I cleaned the oven three times in two days (self clean) as well as used Easy Off oven cleaner and the stove still smoked when I cooked. Super annoying set that I wish I would not have purchased.

Bought all new Frigidaire appliances for new house in Coeur dAlene, Idaho. Right away the refrigerator broke, making the freezer side super cold and the refrigerator side hot. Model number is FGHC2345LF. Freds Appliance (supplier we bought from) fixed it. This is a vacation home, so we are not there very much. Next time we came out, the same problem. Freds fixed it again (allegedly). This happened 3 more times, for a total of 5 repairs for the same thing, under warranty. They claim they replaced mechanical parts, electrical wiring, circuit boards, etc.Of course, as soon as the warranty expired, the same problem reoccurred and both Frigidaire and Freds Appliance told us to start paying if we wanted it fixed. Paid $583 to repair it. A year later, its broken again. Now they are saying its my fault because we dont use it enough! Seriously! They say it has electrolysis because Im not there with it. We leave the house at 55 degrees in the winter when were not there, and never over 80 in the summer. These are not extreme operating temperatures. Why doesnt the state attorney generals step in? I am going to request assistance from the Idaho BBB and State Attorney General.

Bought over $6000 of appliances while renovating my kitchen (less than three years ago). First issue arose when cast iron grates on dual fuel range had peeling paint off grates. Called when the stove was about 8 months old. Told there was no warranty and if I wanted something better looking, I needed to buy new grates. I did, supposedly got a 50% discount but grates were still nearly $100. Just had my 5th service call for icemaker repair... each time after paying $130 service call always requiring parts to fix... spent around $800 in repairs so far. Tried to speak to customer service about my frustration and high cost of obviously defective product. No offer of compensation other than 50% off parts ordered from them, big deal. I even tried to speak to a supervisor and got no other offers of help or even trying to remedy my situation. Not to mention a cracked piece of plastic on the top of my freezer door damaged by the repairman that cannot be replaced... Frigidaire does not sell this part and I need a whole new door... absolutely ridiculous and poor service after spending my hard earned money on several appliances... I would never purchase again. I have a 14 year old whirlpool fridge that is an extra-- still in use in my garage. I have done nothing other than replace the water filter. Never one ounce of trouble. Next time I will buy whirlpool.

This stove is great, easy to clean, fast to cook and the best part part is that the material is best of quality. Cooking oven is perfect. Cook, bake and broil just the way it supposed to b. Really love it. Had my stove for five years and still work like the first day. Also it dont burn your pots like others stoves in my opinion. Frigidaire its the best product they ever made.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

The drawer on the bottom is very thin and flimsy. The knobs on the front are too easily turned on which is dangerous because you dont know you have turned the glass burner on. Appliance tech cant get an accurate oven temperature to bake the food.

My landlord purchased a Frigidaire refrigerator for me on August 2020. It stopped working in February 2021. After 5 repair visits and 3 months of no refrigerator, I contacted them myself and the customer service was condescending and useless. They seemed to think I should wait indefinitely for this to be fixed. Needless to say, I have had to replace it. I will never deal with this company again. Also, needless to say, the new one is not a Frigidaire.

Keeps losing refrigerant. I have had this freezer for 4 and 1/2 years, the tech just left. This is the 3rd time it has needed service, all for the same issue. It has taken 3 to 4 calls before its “fixed”, at least until next year. Once a year I have to call them, this is just ridiculous, cause they do not want to replace their product. I will not buy another appliance from Frigidaire. It’s sad because it was almost always a good company before Electrolux bought them. Thing is I have a 22 year old Electrolux vacuum that I love.

We purchased our convection oven, quite expensive, a year ago. Have loved it until the last cleaning. I had a pie run over and I did follow directions of scrapping what I could get off of it. I then ran the self cleaning cycle and when I looked, it was burnt in that area and a dent showed up. I had contacted them before about sending me information on extending the warranty which never showed up in my mailbox. When I called to get a repair service recommendation to come out, as it was still under a year, there were none in my area. So what good is a warranty if no one is in area to fix or look at it? The floor of the oven had to be defective or this wouldnt have happened. I owned a GE before for 3 years and when we sold the house it looked as new as the day we moved in. I followed the directions and this is what happened. I will not recommend Frigidaire to any of our friends.

On February of 2019 I bought a refrigerator from Sears. 9 months later it went bad. Less than a year in with barely to no use since I am mostly away for work. I had to wait 8 weeks to get a credit to purchase another which I surely saved myself the grievance and did not. Instead I have purchased a freezer which I will sale before it goes bad. I should have listen to my neighbor who said she couldnt trust this brand anymore. To use the factory warranty prepare for a huge disappointment and tons of hot potato phone calls. It seems to be the only brand that chapter 11 Sears seem to have on the floor and I can see why. Save yourselves the headache, get a South Korean product instead and live a happy life.

My oven does its job very well; I seldom even think about it. The ovens heat is accurate; all the bells and whistles work as designed. Also, the oven is large enough for a large turkey and side dishes, too. The oven serves my family very well.

I have a Frigidaire refrigerator that I purchased a few years ago model number frt18qrhw. This refrigerator has been nothing but trouble. I had the compressor changed and I always had water inside the fridge. The last time I had someone come to fix it, he found a wrapping that was not removed from behind the coil had worked its way down and blocked the drain hole therefore the water could not run into the cup and down the drain and it was coming inside the fridge. Someone forgot to take that piece of wrapper out when they installed the coil. I am very disappointed with Frigidaire and I will never buy another product made by them. I kept the piece of wrapping that I removed from the freezer for proof.

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

I purchased a Frigidaire dishwasher on 10/9/2017. Installed on 10/6/2017. On 3/1/2019 it wouldnt pump out the water. Disassembled found impeller on pump was shattered (made of thin plastic). My last dishwasher lasted 21 years without a problem. It was a Maytag. No more Frigidaire for me. They were well respected in years gone by. I feel any appliance should last at least 7 years.

I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

I have a Frigidaire washer and the lid on it is rusting. I called this company and they wouldnt take care of it. I feel when you purchase something new it should not rust. Never will I buy a Frigidaire product again. Also I have a stove in this brand and the element has gone out in 2 years. Poor company. Dont buy Frigidaire products.

Frigidaire apparently is one the few manufacturers that wants to deal directly with purchasers of their products. You wouldnt think so today after their service representative wouldnt let me speak to his manager and hung up on me. I bought a refrigerator one month ago from a store in Vaughan. It arrived defective from Frigidaire. They scratched my hardwood, my brand new white rug had black marks on and my walls were damaged. Fixable, but annoying nonetheless. The same day the fridge was delivered, I sent a video to the delivery department, who sent it to Frigidaire, showing the problems/defects. Someone was supposed to get back to us within a few days. A few weeks later, there was still no call from anyone, no follow up. After a total of six calls, waiting 20+ minutes each time for someone to pick up, getting constantly passed off and their CSRs passing the buck back onto us to follow up with them once again if we dont hear back, we finally got a technician out to look at the refrigerator, almost one month later. Repair guy stayed for less than 5 minutes and told us the unit was non-repairable. I called Frigidaire again, waited for another 20+ minutes, and spoke to Rodney, who put me on a long hold. He kept switching off his mic while I was trying to explain what happened. He clearly wasnt interested in helping at all so I asked to speak to a manager instead. He said no. A few times he refused. I asked why and he said because. Then he pretended he couldnt hear me asking and hung up on me. This experience really left a terrible taste in my mouth. People, if you need to buy appliances, rethink choosing Frigidaire. Do your research and try to choose a manufacturer that wont treat you like total garbage after you spend thousands on their product.

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

I spent over $1800 in Sears on a small wall oven 5 months ago and what a waste of money. I used the Self Clean feature on the lowest setting for the first time, just to see what it was like. I followed the instructions and everything seemed fine. Until I went to use the broiler the next day. Nothing. Then I tried the oven. Again nothing. Neither would get hot. So I called Frigidaire and scheduled for a technician to come out. I was given a date and took the day off. He didnt show up and their customer service Reps were very rude. So I called back Frigidaire and scheduled for a different service company to come out. The Rep called me and asked what happened to the oven. After I told him, he said he knew what had happened and ordered a new thermostat. It took nearly 2 weeks to arrive. When he eventually showed up with a colleague, almost 4 weeks later, the oven didnt get fixed. The gas pipe is in the wrong position and they didnt want to touch it. So Im still waiting to get this oven fixed and Im extremely frustrated. Frigidaire is not a reliable company when it comes to the quality of their appliances or the companies they use to repair them. My previous oven lasted 30 years and this one didnt even last 6 months. I will NEVER buy another appliance made by them or recommend them to anyone. DONT BUY THEIR PRODUCTS!

While our Frigidaire FGID2474QF built in dishwasher never cleaned well from the beginning (purchased February 2015), during Christmas week of 2019 it produced an error code i30 and would not stop running until my husband pulled the plug. In checking online we found this is a common complaint the company has not addressed. Based on other owners feedback and our experience that it never cleaned well, we feel it is not worth trying to repair. I will never purchase a Frigidaire product again. Wish it were possible to give it zero stars!!

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

My washing machine has not worked since early Nov. 2016. Frigidaire has sent two different repair companies. The first one gave up as they were not able to fix it, the second repair company has not been able to figure out whats wrong with it. They tried changing the computer first which did not fix the machine. 2nd they tried changing something with the door which also did not fix the machine. It has been a pattern of trying different things without success. The current repair company has told us that the machine is not repairable and has also told the Frigidaire, but Frigidaire technicians keep insisting on trying different things.Throughout all this, We have had a total of 5 visits from the repair companies. I had to miss 3 days of work because I have to be home when they go to the home. The second company was able to work on Saturdays, but Frigidaires technicians are not available on weekend so the repair person cant talk on the phone with them while they look at the machine. I have complained about their process without any success since we still dont have a machine that works. I have spoken with 3 supervisors and one manager and keep getting the same message that their technicians still want to try something else. So they shipped some cables supposedly next day delivery on the week of 12/13 so we set up an appointment on 12/20 for the repair company to show up. The cables never made it to the home so I canceled the appointment with the repair company.I spoke with Frigidaire and now the cables were going to be deliver on 12/31 so I set another appointment with the repair company on 1/3. The cables never arrived on 12/31 so I canceled another appointment. Now Frigidaire tells me that the cables will not be deliver until 1/6/17. By now we are on two months in with a machine that is supposed be new and does not worked. I was also told by one Frigidaires support technicians that their notes showed repairs done in 1/16/16 for a similar issue with the door, before I actually moved to the new condo, purchased the condo on 2/16/16 with all new appliances. Unfortunately they are all from Frigidaire and given my current experience with this company I will never purchase and will tell friends to not purchase from this company.This also means that when the cables actually get delivered I will have to miss a 4th day of work so that the repair person can see the machine. It has been a nightmare dealing with Frigidaire as they are very insensitive to their customers needs, they seem to not care for their customers as we are now two months in without a working machine. Thank you.

I purchased a Frigidaire washer and dryer in July of 2015. Almost immediately I need service due to the washer leaking, not filling up with water properly and the dryer would not dry the clothes completely. Since then, I have had 11 separate service calls on the units. Each time, there is a 4 hour window for service which requires me to be off work. They have replaced every part on the washer and most computerized parts on the dryer. Now, the washer has the same problem that caused the original service call. I have made numerous calls to the customer service line and always get the same response. Customer service say they are meeting to decide how to proceed and promise a return call. They never do. I have to call them, start the entire conversation history over with another customer service rep.We are now in June of 2016. I may have had 2 weeks of continual usage of the washer and dryer until the next problem with the machines occur. I have asked them to recognize that they sold me a defective product and to stop trying to fix the unfixable and send me a new machine. I have explained to them that my unit got by their quality control department and that they sold me a lemon, a machine that obviously does not work as intended. Of course, the warranty will expire in July and they will then have no obligation to fix (joke) the units. If this was a automobile, it would be recalled. If this was medical care, it would be malpractice. You would think a company of this size would realize that they sold me a bad product and make it right.Today I emailed the CEO Jonas Samuelson with my complaints. Hoping but with major doubts I will hear back. Buyers, beware of this company and good luck dealing with their lack of customer service. PS: I still have no washer and dryer going on 30 days from the last service call. Apparently, they are waiting for parts to arrive. Guess they never heard of USPS or UPS overnight shipping.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

Weve only had our $1900 fridge for a year and 6 months. Its broken 3 times. Customer service has been horrible - no help or even friendliness whatsoever. We are very frustrated and disappointed. Will NEVER buy anything Frigidaire again! Youd think they would want to stand behind their product.

This washer is quiet and does a very good job. We bought an almost new unit from a neighbor. I really like the stackable feature. And both washer and dryer are quite large capacity. The unit fits into a small closet that was converted with hookups.

Purchased a brand new Frigidaire Gallery series stainless steel electric convection double oven free-standing range and matching above stove, wall mounted microwave. At first all was well. Within a week of the purchase, discovered the convection oven fan was very loud and noisy. (Sounds like loose marbles moving around) Contacted the dealer whom I purchased both appliances from, who is a factory authorized service provider. In the three visits that followed, the technician replaced the convection fan blade twice and the fan motor once with no change or resolution. I was then told by the technician, who spoke with factory tech support personnel, that the noise was considered normal and there is no resolution needed.Then after 2 1/2 months, the quick preheat system for the ovens, began to fail and not operate correctly. After turning on the quick preheat function and setting the temperature, the audible indicator and visual indicator on the console would activate, showing the oven was pre-heated to the set baking temperature (425 degrees) within 2 1/2-3 minutes. The actual oven temp was between 150-175 degrees.Note: the quick preheat function is a feature that allows reduced oven preheat times to obtain the operators set temperature, on high efficiency electric ovens. This feature turns on all the elements simultaneously in the selected oven, to reduce the preheat time by approximately 1/3 the time it would take if using the bake feature to preheat the oven. Example; preheat to 425 deg. Using the bake function-17-20 minutes. Preheat to 425 degrees using quick preheat function-6-8 minutes.Again contacted the dealer and scheduled a service call. A few days later, the technician arrived and tested the oven. He then told me that this feature was a Gimmick and a non-functional feature, placed by the manufacture to help sell appliance, since more buttons sells more appliance. I told the tech if this is true, then the manufacture could be sued for false advertising, plus the feature operated correctly for the first 2 1/2 months. The tech then contacted the factory tech support, who instructed him to performed a few test to determine the issue. After he completed the testing, it was determined by the factory tech support, that the consoles touch-panel with control board was defective and needed replaced. The tech ordered the replacement board and returned a week later and installed the new replacement board, all the while insisting the feature was a Gimmick. After replacing the control board, the service tech would not test the operation of the quick preheat function, as he still believed it was a Gimmick and would never work. After the tech departed, I tested the quick pre-heat function multiple times over the next few days. The function operated correctly on the very first time only, and never operated correctly again.I contacted the supervisor of the entire appliance department from the dealer, whom I purchased the oven from. To my surprise, the department supervisor told me the same response as the technician! It is just a Gimmick. I then contacted Frigidaire factory customer service and requested a different service provider and scheduled another service call.After waiting two (2) more weeks, the second service providers technician performed test, trouble-shot and diagnosed the failed quick pre-heat function with the help of a factory tech support person via phone. The conclusion by the factory tech support person, was the main control panel w/ control board had failed again and was most likely damaged by a failed relay control board, located on the lower back of the oven. The technician on site then ordered new replacement boards as instructed by the factory.After waiting another two weeks, the service technician returned and replaced both control boards as instructed, then operated the quick preheat function. No change! The function failed in the same way as before. The technician called the factory tech support and spoke with four (4) different tech agents. Three of the four did not even know how the quick preheat system operated. One of the three agents told the technician the quick preheat only operates for two (2) minutes and the oven temp should only be around 200 degrees, but that the food should be added and to set the cook time to the amount of time as prescribed on the package or recipe. That agent also said the oven can take up to 45 minutes to preheat! The fourth agent agreed with the service technician on site, that there was an issue that was beyond tech supports ability and that the factory engineering department would be contacted to determine the next step to either repair or replace the range. The technician was told by the factory tech support person that they would call the service tech within one hour with instruction.That has yet to happen. I have contacted Frigidaire over 20 times, filed two (2) complaints (one with the Better Business Bureau and the Pennsylvania attorney generals office of consumer complaints) and still no results. Almost every time I contact Frigidaire customer service, they do not have all the information or up-to-date information and I have to explain the situation again and again. I have also contacted the service provider, who has told me he is still waiting for an answer from Frigidaire tech support. When the service provider calls the factory tech support, they are told that tech support will call the service provider, once engineering has determined the next step.I have been waiting three (3) months to have this resolved, and Im still waiting. I was just contacted today by Frigidaire customer service, who told me they received an email response from engineering for the issue. Frigidaire engineering has stated the oven is working correctly and that the case will be closed. When I asked, How can I determine the amount of cook time is needed, when the oven temp is unknown at the time the audible indicator activates? No answer was given.I have also sent an email to Frigidaires CEO email and received a call from a representative of his office, who would not offer to help at all. I have found that the quality of Frigidaire products to be sub-standard and the integrity of the company to be even worse. They manufacture a horrible product and have no intention of taking care of the customer. The Frigidaire warranty is not even as good as the paper it was written on. I would recommend all people interested in purchasing any appliance, steer clear of Frigidaire and their parent company Electrolux. Im currently in contact with the owner of the dealer from whom I purchased the range from, who is currently in touch with someone of authority at Frigidaire to try to acquire a full refund as I have requested.

My electric range is less than two years old. After doing a self clean the oven stops working. The repair costs me a whopping $352.15 to replace the control panel (EOC and overlay). The service technician admits that on these models the relays start arcing and routinely burn out after a self clean cycle. If that happened with a car it would be recalled but we appliance buyers have to endure this kind of nonsense!? No fair! And this model is recommended by Consumer Reports? Oh puhleese!

Frigidaire Refrigerator Model # LGHB2867PFLA: We purchased our refrigerator less than a year ago from Lowes. On November 16th the circuit board and inverter went out of the appliance. Got word today the part will not be available until December 8th. Mind you the appliance is only 10 months old. I will never buy another Frigidaire appliance. Im only giving it one star due to the fact that its the least amount I can rate Frigidaire.

This may come as a surprise to many people, but Frigidaire is NOT part of General Motors. In 1979, General Motors sold the Frigidaire line to White Consolidated Industries (WCI). Less than a decade later, in 1986, the Swedish company Electrolux purchased WCI. Today, ELECTROLUX REMAINS THE OWNER OF the FRIGIDAIRE group. So while Electrolux might have been good at making vacuum cleaners, they apparently have problems with larger appliances. I noticed an another post that somebody mentioned American made in reference to his refrigerator. I am not sure if this applies to everything with the Electrolux/Frigidaire label, but mine is clearly labeled Made in Mexico.

Frigidaire oven model FFEF3048LSF - Bought new 3 threes ago. Had to replace circuit board because oven was not either getting hot enough or got too hot (would not maintain proper temperature). There were melted pieces of plastic attached to circuit board. We will never buy Frigidaire again.

As a result of an inability to control freezer temperature, food in freezer got freezer burn and in fridge any beverages next to freezer wall got ice in them. Service company, Anderson Appliance of Pensacola, was very responsive and tried replacing all electronics to no avail. After replacing two boards and reprogramming them, they declared it a defective refrigerator and put me in contact with Frigidaire warranty. At first this was a very frustrating process as they only wanted to replace it with the replacement for that model which would not match the finish on the 3 appliances we bought at the same time while building our custom home. We expected that any replacement provided would have to match the other Frigidaire appliance we bought less than 6 months before.I wound up calling and getting another warranty representative who was sympathetic to our issue and immediately had the supervisor upgrade us to the only refrigerator with the same finish at no cost to us. Juanique and Matt ** were very helpful in quickly resolving our issue and following up to ensure that the vendor we bought the refrigerator from ordered our replacement and did not charge us for it. Although it took a long time to get the initial approval, once I found the right staff in the warranty department, our new refrigerator was delivered within a few weeks. We love the new refrigerator which holds its temperature in both compartments and are thankful that Frigidaire helped us resolve this issue to our satisfaction.

The Gallery collection of Frigidaire appliances (refrigerator, dishwasher, range, ovens) perform reliably with exceptional convenience — all with a sophisticated design look. With innovative cooking features and spacious yet efficient ergonomics, the entire Frigidaire Gallery makes meal prep — and clean-up — an exquisite experience. Affordably priced, as well!

Bought a Frigidaire fridge from Lowes. Stopped working after 6 weeks. Talked to Lowes about getting it looked at. They told me I had to go through Frigidaire. Spoke with them, they were extremely rude right off the bat. They also changed the appointment date on me twice without me knowing. At this point I just worked on the fridge myself and got it to work. Called to cancel appointment very politely and yet again the same woman on the phone was one of the rudest people Ive ever spoken with, unprovoked. Avoiding business with this company going further.

New fridge/stove in spring 2017 with extended warranty. Both the fridge and stove broke down in the first year.. The fridge had many issues as has stove. Got money back for fridge..now stove rusting and being repaired. Junk.

I purchased a 26 Frigidaire fridge from Leons on Sep 26, 2012… On March 25, 2016 at 4 a.m. our power went out and we immediately smelled a terrible burning electrical odor. We searched our whole house and the only place that we could really smell it strongly was in the laundry room where I have my Frigidaire fridge. We called the fire department as the smell was so toxic and they came in with flashlights and searched our whole home. They sensed the smell was from the Frigidaire fridge that they had pulled out from the wall, however, did not see anything. They left and advised to check around once the power came back on. The power came back on at 7 am and the smell was even worse than before. The strongest smell was coming from the laundry room. My son was standing by the Frigidaire fridge when all of sudden he heard a sizzling sound and then flames radiating from the back of the fridge.I ran and unplugged the fridge, and he ran to the garage to get the fire extinguisher (thank God we had a fire extinguisher!!!). Also, thank God the firemen had pulled out the fridge away from the wall or the whole wall and baseboards would have been engulfed in flames. We managed to put out the fire and there was so much toxic smoke we called the fire department once again to make sure that the fire was out. The firemen came and aired out our home and ensure us the fire had been properly extinguished and commended my son on his fast thinking. I have since written to Frigidaire with my complaint several days ago to call me as soon as possible and to date have not heard a word from them. Is this legal or do I need to apply to small claims court and have them charged with almost burning down my home and providing an inferior dangerous product? I tremble to think had we all left to go to work and this had happened while we were not at home, I would not have a home today and our dog would be dead! This is unacceptable and I think its time after reading all of these complaints that this company is held accountable for the product that they offering to the public and to compensate clients who had the faith in purchasing their product that they were purchasing a reliable, dependable product. Does someone need to die in a fire for them to be charged or sued? I will pursue legal litigation unless I hear back from Frigidaire soon and they compensate me for not having a fridge any longer that I depend on every day and for the frightening experience me and my family had to endure!

Updated on 05/27/2020: This is an update to a post of an original review July 18, 2019 on the Frigidaire FFAD5033R1 dehumidifier. I did receive a replacement unit from Electrolux later in the summer of 2019. I was surprised as it just showed up in a box at my door. I used the dehumidifier the rest of summer 2019 with no issues. It is now almost June of 2020 and Ive powered it up for the summer. I am very disappointed to say that its already displaying the FO error code. Not even a full summer of use to this point. Ive sent the required information to Electrolux, again. I dont understand why they dont fix whatever the issue is with these dehumidifiers, or totally scrap the design and start over.Original Review: I purchased dehumidifier in 2017, used for that summer and 2018. Turned on in 2019 and found that refrigerant had leaked out, due to rust all over evaporator coil. This explained a reddish color in water when I dumped the tank. I didnt see the rust until I removed the back cover to inspect. I contacted Customer Service. They send a form and instructions to complete for unit replacement. I complied, but its been 50 days and response. This unit was obviously rusting from the day I purchased. Ive seen other complaints with pictures showing the exact same issue that I had. The design is faulty and Frigidaire no doubt knows this, but assumes it will be out of warranty by the time it totally fails. This was the last Frigidaire product I will ever own. Buyer beware! If you do take a chance, you should probably remove whatever covers you can and inspect as soon as you get it home.

I purchased a black stainless steels Frigidaire appliance package. 1 yr 5 mo ago 6 months into having these I’ve had to have my refrigerator fixed once. No water or ice was coming out. 7 months later it happened again. Now my dishwasher is leaking and making a knocking noise. The color finish is chipping off. I thought this was a good reputable brand so I didn’t buy the extended warranty but I was wrong! These appliances are junk! I would NOT recommend not even with buying the warranty. If it’s having problems this soon it will keep having problems.

On April 4, 2015, I was preheating my Frigidaire wall oven at 400 degrees F. Luckily, I was standing in the kitchen, because the heating element caught on fire for no apparent reason. I turned the oven off and the fire went out. There was no food in the oven or on the heating element. I called their customer service department and talked to a representative, who insinuated that I caused the problem by allowing food to remain on the heating element, which is completely untrue. I am frustrated and will never purchase any appliance or anything from Frigidaire again.

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

I bought a home with all Frigidaire appliances in it, the first month after moving into this only 1 year old home, the oven needs a new element. Ok so that was $350 thinking this was a fluke and bad luck. The ice maker is crap not only does it not make enough for a family but it always has random styrofoam balls among the ice cubes that you cant see until they float to the top in your drink. Ok so that was minor but then the lights all go off inside the fridge and freezer. We call to let them bill us for a $46 light they say maybe the issue since they work like LED Christmas lights (when one goes off they all go off). We replace one at a time thinking it would light up but nope the whole fridge starts to die. Not keeping temp. Now 2 boards are blown and $565 later after repair tech came out it works but the ice maker is still crap!!! Not working at all. Stay far away friends from the Frigidaire Brand made by Whirlpool.

Frigidaire is not standing behind their product. The control panel on our 6 year Frigidaire Professional Series double oven wall started blinking. We already replaced the control panel in 2013. We were incredulous. We called Frigidaire and were told, The blinking lights signified the control panel appeared to be broken. They advised us to have a certified repair man visit to be sure it was the control panel. We did ($80). It was; so we called them back and ordered it. They took our order. 18 days later we called. They said they did not have the part and had refunded our money. They never notified us.Today Frigidaire told me they discontinued the stove and have no parts available. I searched online and called local stores. No parts available for a 6 year old stove. They did not tell us this when they advised us to get the repair person. We expect a stove to last much more than 6 years and are very upset the control panel would malfunction twice in 6 years!!! They offered us nothing. We are very upset since Frigidaire was always a name we trusted. Never again.

I called customer service regarding my stove which was less than 3 years old. Spoke with them and they agreed to provide me with the parts. They did not send me the parts. I called them and they said I needed work order from their service provider which I did. After that they requested for bill of sale which I could find. They wasted my one whole month just to them to say they will not provide me the parts. What hurts so much was how rude and inconsiderate customer service was. Poor customer service and poor quality service. I regrets for buying all my appliances from them. Stove, microwave, dishwasher and fridge. Never recommend anyone for Frigidaire products.

When we bought our home back in March 2016, we replaced the kitchen appliances with smudge resistant stainless steel Frigidaire ones. We quickly realized that THE HANDLES are not smudge resistant. Annoying. We also noticed that the drawers were so tight and stiff we could barely open and shut them. The company sent us a food grade silicone spray to treat the rails. THEN, 2 months after we got the appliances the motherboard on our dishwasher crapped out. We had to wait 2 weeks for the part to come in. Shortly after, the motor in the ice maker went.Again, replacement needed. Recently, it started being fussy again, requiring the ice to constantly need to be cleared from the blade in the front or it hangs up and won’t spin. And now, AGAIN, the motherboard went on our dishwasher. And we are expecting family from out of town in a week for our daughter’s wedding. At first, Frigidaire offered to pay for the part, but wanted us to pay for the labor, because it was out of warranty, and we didn’t purchase an extended one.So I asked them, How is it, that we spend $580 on a new dishwasher, and we are told we need to spend an extra $100 to $200 in order for the company to stand by their product? I told the Frigidaire representative that I felt like the extended warranty was extortion. I asked her how she would feel, if she spent that kind of money on an appliance and it lasted less than two years? I said that our last home had a cheap KitchenAid builder’s grade dishwasher, and we never had an issue with it in 10 years. She checked with the manager, and then she told me that they would do the repair for free as a one time courtesy. But that I should purchase the extended warranty??? I said no, because if it needs repairs again, I’m getting rid of it.

I just ran across this website and had to give my review of Frigidaire appliances that I bought as a full set for a kitchen overhaul. The oven door was the first hint of quality issues. I discovered a spot of rust around the oven window but underneath the coating. It was visible but still felt smooth. I called Frigidaire support and they said it was out of warranty and I must be allowing moisture to get inside the door. I advised them that while I was aware that moisture causes oxidation I was having trouble with the concept of maintaining sufficient moisture upon a vertical surface on the door of an appliance that creates heat being the cause of the oxidation. They finally offer to replace the door skin but only if I used the approved appliance vendor that charges $90 per hour. The skin was only a little over $100 so I decided to save my money towards the purchase of higher quality appliances.My next issue was the microwave which caught on fire at slightly less than three years of age. Based on my previous experience I did not bother to call customer service and was just thankful that once the wiring burned up the fire extinguished itself. (BTW I did not replace the microwave with a Frigidaire, duh!) The final comment is that I just lost a burner on the stove top. The Frigidaire appliances are about 5 years old now. I cant help but reflect on the 30 year old electric GE range on which I never replaced anything.

I have purchased about 6 stainless steel Frigidaire packages (stove, microwave, dishwasher, and refrigerator) for my upscale rental homes since 2008. Every year I have multiple problems with every single one of these appliances in every single rental home. My renters are not mistreating these appliances. The thing that goes out on these is the electronic motherboard and the cost is $300 for the board plus another $150 for installation labor. I have finally decided that I will start replacing these appliances as they break with other brands. Right now, I have a stove with a bad board... This is the 2nd one, and a dishwasher with a bad board. These appliances are costing me so much money!!!

We purchased a matching set of Frigidaire Professional refrigerator, stove and dishwasher a few years ago. All are very noisy, but not consistently. This occurs on all 3 devices where it will simply start to make a humming or buzzing sound - sometimes soft and sometimes loud. At times almost a grinding sound. Granted some devices make sounds as part of the normal functioning, but this does not seem normal at all. I would never buy their products again.

DO NOT BUY FROM FRIGIDAIRE. I bought this refrigerator last year about 4 months before the 1 year warranty expired. My refrigerator got a crack on the floor; Frigidaire send a company to taped, they drill a nasty hole next to the crack without my permission. For whatever reason they did they never got my authorization, then the tape came off a few days later after was applied. That’s when I saw the hole next to the crack, Frigidaire offer to send another company for a second opinion. The company came and told me was unrepairable. I call again and they said that they were sending other companies. They schedule me about 6 times holding my time for 5 hours every time. I called Frigidaire and spent minutes on the phone explain every representative the same issue. They all reschedule me, no one shows up. No one ever fix or replace my fridge. Even one of the companies they sent out told me that Frigidaire was one of the most awful companies to deal while you have an issue, they stated that is just a cosmetic problem and isn’t affecting the function of the refrigerator. Now I stuck here with this suite of appliances from Frigidaire with a hole, a crack and a tape sticking off my Refrigerator. If I ever knew this I WILL NEVER BUY FROM FRIGIDAIRE AND OF COURSE I WILL NEVER BUY AGAIN.

In December of 2016 we purchased all new Frigidaire appliances. New washer, dryer, refrigerator, dishwasher, microwave/hood combo, and oven/cook top combo. The appliance store had a special if you bought all Frigidaire appliances. Big mistake!! Within 1 year the dryer, washer, and dishwasher all broke. Frigidaire fixed them under warranty. Within the second year the dryer, washer, and dishwasher all broke again. This time the repair bill was going to be on us and not cheap. We decided to replace all 3 appliances with Maytag and Kitchenaid. We have never had a problem with these brands.Fast forward to 4.5 years later and our Frigidaire refrigerator caught fire! Had to call fire department. The compressor caught fire and all the electrical is burned up. We have on order a new refrigerator from GE. Never will I ever buy a Frigidaire appliance again!!! Only 2 appliances havent broken, Oven and microwave. I cant wait for the micro to break because the hood vent sounds like a jet airplane when using it. Has from day one but it does work.

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

Had fridge for three years, broke 5 times. Two different repair places came to fix it. Fresno was bad, Bakersfield was even worse. Bakersfield tech was great but said Frigidaire has a policy that they have to try to fix it even if it cant be fixed, it would take three attempts to try to fix it. The receptionist lost our or forgot our appointments as she chuckled, but thats another review at a later time. Now Frigidaire said it would take 4 attempt to fix it. Same error code on fridge, same parts repaired on fridge 4 times. I have emails from first manager stating 3 times, now today they say 4. Kind of funny, the story keeps changing. Frigidaire claims until cost-prohibitive - it cost me 1500 plus extended warranty 500 plus 300 for food that went bad over a three-week period for each repair to be completed. So Im out 2300 now, not sure what they deem cost-prohibitive.

I bought a new Frigidaire dishwasher model FFCD2413UW at Lowes. Biggest mistake ever. Problem one, there is no mention anywhere about the fact that you must buy additional parts to install your dishwasher. This caused two 70 mile round trips. Problem two, The door on this dishwasher has no latch. With no latch to click to open it you must employ brute strength to open it.Problem 3, once you get this piece of junk open the door wont stay open. The problems here are numerous but the most aggravating is that when you open the door to load the dishwasher and pull the bottom rack out, the door starts shutting on its own sliding the rack back into the dishwasher. I have been employing a brick to hold the door down while I load the dishwasher. Problem 4, I thought my previous dishwasher was loud. This dishwasher drowns out every other noise by a mile. We have been setting it to come on later, it only has one setting for this, 4 hours. So now around 2 am the entire family meets in the kitchen to find out what the racket is about.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

Dont buy Frigidaire, Electrolux, and sadly GE appliances (all one company now owned in Sweden). My Frigidaire side by side broke after less than 5 years and the only thing they will offer me after calling twice and speaking with a manager (first supervisors name was ** the second was **) both times is 50% off (not including shipping) a part needed when ordered through them after paying for a diagnostic visit of $78. After doing my research consumers should expect a fridge to last 10-15 years. This company only want to guarantee you that their $1,000-$3,000 product will last a year! After that they believe you should pay more to protect yourself from their poor quality and unreliable product as they will not stand behind and guarantee the quality.I think this is completely unacceptable and disgraceful. And the company could care less. I asked them to allow me a credit of $78 from what I would be paying the repair man quote, towards the part as I felt that would be more fair and they refused. So after paying over $1,000 for their product that failed in less than half its life expectancy they were unwilling to give me a credit of $78 with no remorse. Also while calling for service from local repair people I asked them from their experience who are the best and worst out there for refrigerators and they said best: Maytag and Whirlpool. Worst- Frigidaire/Electrolux /GE. Remember when you shop online and look at reviews- companies pay people to write great reviews but not to write bad ones. So take special note of the poor reviews. Consumer affairs has them as a 1 star company.

I purchased a new Frigidaire refrigerator less than 7 months ago. I spent $1200.00 at Home Depot on this fridge. My fridge started leaking and upon further investigation I found it was my freezer thawing out as the unit had faulted out and turned itself off. I called the number listed inside the fridge for service where I was told someone would need to come look at the fridge to determine what parts or service was needed. Then I was given the # of another distribution facility (not Home Depot) that serviced all of Frigidaire fridges. The soonest I could get service was 5 days out. I ask the friendly lady what in the world I was to do in the meantime as my wife had just been grocery shopping. She explained how I could fill up bags with ice to keep my groceries cool. 5 days later I was anticipating a service man at my house and when none showed up I was told Frigidaire took me off the list for the serviceman. Irate, I called Frigidaire to get some relief and was put on yet another list to be contacted in 2-3 business days once they could find another service provider.

My stove-top is having the exact problem as stated in their recall for the stainless version Depending on the model, the surface heating elements can 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off;or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. They are not considering this as a recall.

The Frigidaire that I have is actually over 12 years old. It's an electric stove. I really don't care for electric stoves however does a great job. It's beginning to see its last days but it has served me well.

My land lady bought a new refrigerator from Frigidaire at Menards May of 2013. In March of 2014, the freezer went out, lost all our freezer food. Repairman came out once to inspect the problem then several days later to fix. He said the freon was out. He put some in and it worked fine until last week, thats only 4 Months later and its the same problem!! I have been without a fridge for 7 days. Menards passed the buck and so did Frigidaire, will not replace or Give refund for lost food. Repairman came on Friday to see the problem, have to wait 4 days for them coming Out and hopefully will fix it. Will never buy a Frigidaire product!!!

I bought a refrigerator almost 2 years ago and have been having problems ever since. Ive contacted Frigidaire 3 times because my refrigerator/freezer was Not Cold and stayed warm. ALL the food was Spoiled that I had just Purchased (SO FRUSTRATING). Frigidaire has No Care or Compassion for their customers concerns. Same problems occurred 3 times and they still insist on trying to just Fix it instead of replacing it. DO NOT PURCHASE FRIGIDAIRE!!! CRAPPY PRODUCT AND NO CUSTOMER SERVICE AT ALL.

I purchased the gas range 2 years ago. Within a month something had dripped down on the glass of the door and when I attempted to clean it, realized I was unable to because it was between the two layers of glass! Most ridiculous design. Id noticed that the back panel gets very hot when the oven or broiler is used. Tonight Im unable to turn off the broiler. Ive just been reading some of the other comments made by customers and realize it will almost be cheaper at this point to buy a new stove by another brand than to buy another piece of garbage like this item has turned out to be. The knob design is ridiculous as well. Leaky and different than any stove Ive had in the past. Think Im turning it off and its not off but LOW. Item looks good but shoddy made.Refrigerator is the same. This item looks good but dents so easily because the metal is so flimsy. My shelves are made of plastic and glass and the plastic has become brittle with the cold and many are developing cracks. I would sadly NEVER, EVER recommend this brand to a friend again. Im very disappointed and my family has always been a Frigidaire supporter.

In May 2013 I purchased a Frigidaire Gallery side by side refrigerator, model FGHC2331PF7. I recently noticed rust on the back of the unit by the ice maker. When I researched this problem I found out Frigidaire has been aware of this problem as the unit does not have sufficient insulation. I contacted customer service. After a week of emails and providing all information requested the rep led me to believe Frigidaire would be taking care of this problem and I needed to provide my available dates so a tech could diagnose and repair the appliance. Now I am being told they will not be taking care of this problem and I am on my own. BEWARE and research any Frigidaire product you purchase because even when they are aware of a problem they will not take care of it.

I had Frigidaire microwave over the range at home. It only lasted 4 year. I had a professional technician over to examine. He found out the product is defective because of control board and magnetrod. These 2 key parts only last 4 years. It showed the poor quality of the product. I had to buy a new one. I used Frigidaire refrigerator for only one year, and one part (timer) got broken. I had to order a new part to replace. It costed me $200+ total for labor and part to fix it. I am not satisfied with Frigidaire brand and will not recommend anyone to buy the brand. The manufacturer (Electrolux in Mississauga, Ontario) had a terrible customer service.

Ive never written or voiced a complaint about a product before... but this is the worst company and product that I have ever had the displeasure of experiencing and I feel compelled to warn anyone about to spend thousands of dollars on junk. We upgraded our kitchen with perfectly good functioning appliances and replaced with Frigidaire professional series stainless appliances thinking that the look and functionality would be be an upgrade. We are sad to say that we have had a revolving door with repair-people on ALL appliances... especially poor are the dishwasher and microwave with multi-failures. We purchased our first extended warranty only due to the fact that we know that we are going to need it to manage their poor performing products. (FPHD2491KFO, KPBM189KFC, PHB2899LFB).We thought at first we had a bad luck but in two years the repairman that has repeatedly been to our house replacing two magnetrons in the microwave, pumps in the dishwasher, motherboard in dishwasher, motherboard in stove, not sure what was done to our warm, non-freezing freezer. The repairman said that we unfortunately bought junk and the 8 or so repair visits taught us how to manage our appliances. Examples of how I can better manage my new professional appliances: Dont boil a lot of water on stove. That will eat at the electronics of the motherboard of stove and over the counter microwave both of which have been replaced. Dont use rack in microwave as they are known to fry magnetrons... No advice given after second blown magnetron and no rack in microwave. Dont use liquid dish soap in dishwasher (wont clean dishes). Clean your dishes before putting in dishwasher (to avoid plugging of pump). Only use 1 tablespoon of dry soap in dishwasher... That is all that is needed to clean dishes. Avoid using heat dry in dishwasher to avoid motherboard from frying.Need I say more? These are perfect appliances for you if like to spend thousands of dollars in appliances only to have multi-repair visits, a $700 microwave currently busted, missed work for multi-days to fix new appliances, spend hundreds on warranties to manage faulty products, And have fun dealing with customer service and the warranty division too. Every time you call, it is like you have never called for a warranty claim ever. Youll have to ask them to dig deep to find your appliance issues and they always seem surprised.

The 24-inch gas wall ovens are not displayed in stores. So, I made my purchase online from Airport Home Appliances. The difference in the appearance of the oven online and in person was as different as night and day. The oven sits too far off the cabinet. Which did not show online. There’s no frame around the oven, so it looks unfinished. The interior of the oven sides, door and gauges were not even. The bottom drawer was uneven, flimsy, and the parts inside were bent and didnt close completely. Airport Home Appliance agreed regarding the defective/damaged oven and ordered a replacement. Unfortunately, the 2nd oven had the same issues. They did remove the oven from my home. I paid $1699.00 for this oven, not including taxes and installation. Airport Appliances have told me it was manufactured that way and can’t promise me a refund. The oven was removed from my home. So now I have no oven and missing $2000.00.

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

The temperature of my Frigidaire french-door refrigerator went up to 55F after less than 5 years of regular usage and it stayed at high temp between 44-55F. I called to schedule an appointment for diagnosis, the associate immediately charged me $99 over the phone for the appointment. Later, I changed my mind and decided to buy a new fridge during Black Friday sale, so I called to cancel my appointment on 12/1/2021. 2 weeks later I didnt see refund and called to follow up. Guess what? They did cancel my appointment but they DID NOT process the refund. After that, I had to call many times to follow up my refund, last call was on 12/27/2021. 1+ month later into 2022, Im still waiting for my refund. Good luck if you are dealing with Frigidaire.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

Bought this in July 2017. Tho is is the style that has the freezer in the bottom. The first thing that broke was the visual temp lights. They just quit working one day. Next, the freezer handle is falling off. Next, it states the water filter last so many gallons or replace every 6 months. We are retired, no children, no one but us two. We must spend $72.00 every 4 months. This is pure junk. I wish I had my old Kitchen Aide back.

Had a home built and the builder provided the kitchen appliances without any extended warranties. Neither the builder nor Frigidaire will do anything about it as they are over a year old. The handle of the over-the-stove microwave broke first. Next was the ice maker in the side-by-side refrigerator. That was then followed by the cooling unit breaking (resulting in a large loss of food). Most recently, the heating element within the dishwasher actually melted a hole through the bottom of the dishwasher. When Frigidaire was called about each one of these things the answer was the same: There is nothing we can do. I strongly recommend no one buys anything from this company as their products are garbage and their customer service is non-existent.

I purchased a Gallery Refrigerator from Frigidaire on 11/30/14 and took delivery of the refrigerator 1/18/15 due to my home being remodeled. Upon delivery the refrigerator crisper drawer mounting brackets were broken off completely (essentially the side walls were punctured). I then called Frigidaire Customer Service and they sent a tech out who evaluated the unit and deemed it non-repairable. It is now 3/12/15 and I am still stuck with a refrigerator that is broken despite the fact that I purchased a brand new unit. In order to use any of the drawers - I have to pull them out of the refrigerator and put them on the ground to remove or add items and then put the drawer back into the refrigerator. Every week for the past 5 weeks their customer service has assured me that this should be resolved in the next 24-48 hours - but I get nothing. I am extremely upset at this point. I would not recommend anyone to purchase from this company and I could not be more dissatisfied. I am still waiting for a remedy but nobody over there seems to care despite the fact that I gave them my money. I need help!

Ever since we got this top of the line fridge new, Eve noticed that the ice maker is nearly useless. If you use ice then be prepared to constantly turn on the quick freeze option, which really doesnt help either, but at least you get some ice. Now though to make matters worse, the ice hopper has broken, the ice maker drips water out of the front door and spews water all over our floor every time we open the door. The ice turns into gigantic chunks, the width of the entire hopper, by melting together- I cant even open the door without trying to break the chunks by running the ice maker, and risking burning up the motor. So I ordered a replacement unit, but everyone must be having this issue because theres a nationwide backorder. Last time I buy this brand, it sure looks nice, but only if you dont need an ice maker.

First of all. How the hell does this company have so many stars when every review on here is horrible?? I bought a Frigidaire dishwasher from Lowe’s and I’m going on over 3 months waiting on a part to fix my BRAND NEW dishwasher. Service technician said I need three or four parts for my brand new dishwasher. I have now had a dishwasher Since September 23rd and have never been able to use it. I have spent hours on the phone with these horrible customer service people who do absolutely nothing help and get and attitude when I explain how ridiculous it is to be waiting over three months for a part for my new dishwasher. Also I called Lowe’s who said I simply need to get a Return Authorization Number from them am they will take the dishwasher back. Frigidaire want me to give them time to see if they can find the part before they will give me the number. Is 3 month not giving them time? I was told today the part is on backorder and they have absolutely no clue when the part will be available. What kind of customer service is that? No ETA. Just sit around for a few months and somebody might make the part I need one day.

Brand new Frigidaire electric oven died after we used self cleaning feature for the first time. Had repairman replace the computer board at our expense. Several years later used the self cleaning feature again and the oven died again. So far we have used the self cleaning twice and the oven has died each time. Frigidaire should stop making this junk or replace the Self Cleaning button with Self Destruct button, so customers are aware.

My wife and I purchased new appliances for a kitchen redo. We bought a top-of-the-line stainless Frigidaire dishwasher. 18 months after installation, a control board burned out, a $280 repair charge. I contacted Frigidaire Customer Service and received what looked like a form letter telling me Frigidaire offers very comprehensive warranties with each product to guard against parts that may be defective at the time of manufacture. Needless to say, since it was older than 12 months, there was nothing they were willing to do for me. I understand that things sometimes happen, but what matters to me is what customer service is willing to do to make a situation like this right. My advice to potential buyers would be to stay clear of any Frigidaire products.

I purchased an over the stove microwave 2.5 years ago for under $350. It has worked well but the glass turntable was broken on our granite counter top. The cost for a replacement it $140! I have found that Frigidaire not only offers very poor quality products but poorly designed ones also. I will never again purchase anything from Frigidaire or Electrolux.

4 new Frigidaire professional appliances. Year 2 replaced stoves control panel (over $300) and ice maker in fridge needed repair. Year 3 ice maker repair again, year 4 dishwasher leaking and had to replace. Fridge ice maker and water dispenser repair. Year 7 stove started to smoke (when back was removed the wire assembly for bake was melted into the control panel) so had to replace. So that leaves only 1 appliance (microwave) that remains. Frigidaire customer service has no comment other than to provide you with a contact for repair. Will never buy any frigidaire product again.

Purchased dryer in December of 2012, recently broke due to a damaged fan. When service person returned with the part he discovered that the motor had ripped apart from the base of the dryer, unfixable. Frigidaire refuses to compensate an obvious manufacturers defect, will never buy another Frigidaire product.

Bought a fridge three years ago, and the ice maker has NEVER worked...spent $1,500 on an ice box, and the damn thing doesnt make ice...never has made so much as a cup full! Worst company I have ever tried to deal with. I have now spent about $1,000 on the fool thing, and it still will not make a cube! Save yourselves, do not get a Frigidaire... Worst ever appliance and WORST EVER customer service. Really, just do not buy it!

New stove and the smell that comes off of it goes in to the food that I am trying to cook in the oven... Have ran it through a clean but it still smells and smokes. NEVER buy a Frigidaire stove. If I cant get rid of the smell in one more cleaning I will need to scrap the stove and get a different brand. They dont care as when I called they just said, Yes, it will smell for a while because of the oil etc. in the stove. Not good... Your eyes burn when it runs a clean and there isnt anything in the oven. I am just running another clean to burn off the crap... But it doesnt seem to be working. UNHEALTHY.

Customer service nightmare. I purchased all new kitchen appliances from Frigidaire back in October. My microwave has broken twice. That is not the good part though. They sent someone out to reinstall the new one and they told me that the screws didnt match up so they could not install it. This was 5 weeks ago. They gave me numbers to call. No one calls me back. I have had to contact Frigidaire who also offers no advice. The truth is that the nuts on top of the microwave are not attached and rolling around loose in the machine. So there is nothing for the bolts to screw into. I have explained this again and again and nobody there understands what nuts are or the purpose of them. Frigidaire cannot wrap their brains around that and keep telling me there is nothing more that they can do. I have had a defective microwave in my kitchen since. Now the imbeciles refuse to call or email me back. I WILL NEVER BUY FROM THIS COMPANY AGAIN AND I WILL MAKE A POINT OF TELLING EVERYONE TO BEWARE.

I bought a set of products including dishwasher, fridge and stove from Frigidaire. Purchase about 2 years ago. Fridge is bottom freezer, the bottom piece plastic is broke off, the ice machine works about 50/50. The dishwasher has rusted out, the stove is holding up well as well as the mic. I would not recommend the products. I will stick to Samsung or GE.

In 2012, I purchased all Frigidaire appliances (Refrigerator, Oven, Dishwasher and Microwave). I also purchased the Extended Service Agreement and renewed with an expiration date of 3/27/2020 on all the appliances. In November 2017 I noticed a crack on the door of the microwave located at the bottom of the handle. This is probably due to the design of opening and closing. The microwave is Model #FFMV162LW Serial Number KH12401883. Purchase date 9/5/2012 ($199.00). The extended service contract #[protected] (spent $163.93 on this service). When I contacted the 800# to report this, I was told it is not covered, because it is not part of functionality. I have read over the contract. Nowhere does it mention the door not being a significant part of the functionality; it does need to be closed to function. The contract does not mention at all that the door is not part of the extended service.I then went on the Chat Line to further submit my frustration of all the expense I put in to all these extended services I purchased on all the appliances, not to have Frigidaire back up their products and services. These will be the last Frigidaire items I will purchase when I am in need of future products. **Answer received: I appreciated reading you complaint. Im quite heavily involved with the industry and think I might be able to shed some light on the subject.The issue youre referencing is a problem of physical damage versus that of electronic/mechanical problems. Physical damage is something most extended service guarantees do not cover; for example, closing the door too hard and cracking the door. This makes sense whereas theres no way to determine how the crack really occurred. For what its worth, I own several Frigidaire appliances and dont hesitate to recommend them. Admittedly I prefer the Gallery and Professional lines as compared to that of the basic Frigidaire series, but if one knows the line fairly well, they can become a great value. Hopefully this helps clarify the issue.**I replied with: Sorry Shaun, but this seems to be a standard reply you are giving many of the complaints posted here. I still stand by my statement that I will not purchase any more Frigidaire items. After the several conversations with Frigidaire, there has not been one single reply. I asked if all my methods of contact (phone and live chat) had been recorded, to which I was informed they were as I suggested upper management review. When one receives mailers saying you are best to purchase a service agreement (kind of an extended warranty) that pretty much costs more than the unit itself, you are believing the Company will address the problem. In this case, me, the customer, was not satisfied with three issues; 1) Product flaw 2) Misleading extra coverage 3) Level of caring from Company.

We bought an upright freezer on July 15, 2019. It broke Nov 2, 2019. We purchased from Lowe’s, they told us we needed to contact Frigidaire. Of course no one answers the phone on the weekends. Cost me $134.00 for dry ice to keep all my meat frozen. When I called Frigidaire on Monday they couldn’t get a repair person here till Tuesday. I asked if they would cover the dry ice purchase. No that’s my problem. How rude and how bad must their products be if they can’t get someone out here right away. Must have a lot of service calls. Doesn’t say much for their products.

18 months ago we purchased a Kenmore Laundry center, model 970L97422F0, that was made Frigidaire. The washer DOES NOT fill with enough water to do the cleaning. More often than not there are dry spots. We had the repairman out twice and his only solution for the problem was to add a pail of water before starting the machine, so to trick it to think that the weight was more. Also it is the nosiest washer we have ever owned!! It sounds like a cement mixer when it is running. Phone calls to Sears and Frigidaire go unanswered. The last email I sent to them, over two weeks ago, only received an automatic response saying someone would be back to me within 24 hours - you guessed it, they didnt reply.

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

I bought three brand new appliances, Gas Oven, Side-by-Side Fridge and Dishwasher at the same time. Oven keeps breaking down and all I get from them is asking me to buy an extended warranty. The OVEN is obviously defective and I am sure the president of the company wouldnt feel good knowing that customers are being handled so shabbily or then again, maybe this is coming from the higher ups! However numerous attempts to customer service to get them to repair the oven at their expense is only met with high sales pitch for extended warranty.

I purchased the Frigidaire Gallery oven-range 22yrs ago (Gallery series still sold) & it as well as my same brand/series refrigerator have been reliable with no component failures from the burners to timer to the oven warmer (and ice maker)-the oven-range retains a modern look & fairly easy to clean.

Door handle broke on refrigerator. Freezer ok. Company replaced with 2 handles. New handle broke again. I replaced with 2nd new handle and called company as I have extended warranty. Was told warranty does not cover cosmetic damage. Took handle off freezer door and put on fridge door, which also broke. My wife and I are in our 70s & we couldnt abuse our appliances if we tried. Im sure you have had an epidemic on broken door handles on this model. I might add I was treated rather abruptly and dismissively when I called. I chose not to renew my extended warranty for obvious reasons as I plan to move off in another direction.