Dries clothes well and has a number of settings to ensure that your clothes are treated nicely. We use the delicate settings more usually to limit our clothes from being beat up - even so, they're always dry.

Bought an induction range at Best Buy while remodeling our kitchen. Purchase and delivery experience was wonderful. Because of construction delays it Sat in the living room for several months. When we finally took it out of the box we found that the extended warranty, recommended by many, had to be purchased within 30 days of product purchase. Called them and found we could still get it but had to pay an extra $25. Very disappointing. Asked for a supervisor and was placed on hold for a long time. She was very unsympathetic and steadfast in adhering to company policy. I hope warranty service, if needed, is better.

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.

Complete insulation breakdown; unit not repairable. After two hours and transferred numerous times, Natasha stated that DTE Energy (my service contract provider only) declared my refrigerator not repairable. I have no warranty w/ them, only service. Therefore, I want a fair settlement/compensation for a major rear wall insulation failure only after 3+ years of service. This is not a repairable part, it should never fail.

Company is taking its time in sending a repair man to fix this brand new refrigerator that will not get cold. I have lost all my food because this new fridge will not get cold and now I have to wait around for months on end for a repair man?

Hi. I am a Frigidaire owner of many appliances. In August of this year I purchased a refrigerator from Lowe’s. 2 1/2 months later it stopped cooling. Frigidaire sent a repairman who after speaking with their tech department decided there was a leak in the internal hot gas loop which is located on the inside of the unit and could not be replaced so they suggested he put an external part on the back of the unit that would bypass the internal unit. I asked for a replacement refrigerator because it was a makeshift repair on a 2 month old refrigerator. I was told they would not replace it and this was the best they could do. I’m very disappointed with the way this was handled and will now look for a different brand of appliance in the future!!

I bought a new house 2 years ago with a kitchen full of Frigidaire Professional Series appliances. Recently the oven convection fan started to sound like an aircraft engine. The entire fan assembly had been replaced along with the motor; it now only sounds like a semi truck in my kitchen. The repair tech called Frigidaire from my house and was told that is the way it is so shell have to live with it. This is the third appliance that has been problematic. The gas range burners still dont work properly, after 3 attempts to repair. After only one year, I replaced the dishwasher with a Bosch, which I love. There will never be another Frigidaire appliance in my house.

I purchased the Gallery Series of appliances. To date, the range, dishwasher and refrigerator have all needed repairs (the dishwasher and refrigerator needed repairs within 1 year of purchase). The latest is the stove... about 1 month ago the smooth top range began to smoke from the back of the unit near the control knobs and about a week later the stove began to beep and would not stop beeping. Now the stove will only heat to 200 degrees while beeping continuously and the oven will shut off, the continuous beeping continues.I contacted Frigidaire and was told the stove was no longer in warranty... that I could purchase the expensive Extended warranty for this product. I purchased the warranty offered and was told the warranty was sold in error and that they would not honor the warranty because this is now considered a pre-existing condition. The real question is Why does a basically new appliance not hold up to less than normal use and is broken down, considered USELESS after two years. This is a fire hazard and this company has no real interest in the customer after they sell the appliance to you. They do have a high interest in PUSHING their expensive extended warranties off on you as though they already know the appliances will break down within one to two years of purchase.

Bought Frigidaire microwave 6 months ago. Quit working and after 4 service calls, runaround from Frigidaire customer service, many lost hours of frustration (too many to count) Im at my wits end. Last service guy told me Frigidaire will NEVER replace an appliance. Said theyll just keep trying solutions, ordering more parts, etc. After 2 months Im done! I bought the microwave from Wayfair so as a last resort called them. After a couple of minutes on the phone they gave me a FULL REFUND without having to return it! Really? I also found this hoping it will help somebody:Here’s what worked: 1) Be nice. Every person I spoke with at Electrolux tried to help. 2) Take notes. Log every problem, every conversation with support staff including who you spoke with and their company ID, if they have one. 3) Know what you want to accomplish. The company would have been happy to continue repairing the fridge until it was out of warranty. I made it clear that the warranty would not expire until I had one year of trouble-free operation. 4) Put a limit on what you will accept from the company. When I got to my limit (and you must be reasonable about your limit) I required the company take action.5) Talk to a person who can say yes. When the service person says “no”, ask to speak with a supervisor. The language that finally worked for me with a third level supervisor was: “Can you authorize this (replacement or refund) or should I speak with your legal department?” 6). Be prepared to follow through. I did not ASK for a replacement or refund, I told Electrolux that I would accept nothing less, I filed a complaint with my state’s Department of Consumer Affairs and I let them know I was willing to file suit to replace a defective design. At that exact point, after receiving their copy of my filing, Electrolux refunded the full purchase price of the refrigerator and refused to pick up the old one. Never, never buy Frigidaire again!!!

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

I sure wished I wouldve known about this website before we purchased these products. We own all three appliances in the SS Frigidaire Professional Series, fridge, range, and dishwasher. Let me just say, buyer beware. Weve had them approximately 5 -7 yrs. Weve had to replace the heating element in the dishwasher. And recently, something blew after I heated the oven to bake a dish. The breaker blew and nothing on the digital readout panel or the burners or oven would work. I didnt know about the recall on the range until I accessed their website to issue a complaint. I had to have it repaired so I could use it. The cost was $500 plus. I called them and they told me to fax the repair invoice for possible reimbursement consideration. I did (9/27/11) and waited a few weeks to call back to check on the decision. They couldnt give me any info since they said they never received it, even though I had confirmation that it was received. At that time, I requested the replacement parts to repair the exact problem included in the recall. But in the meantime, they said because they didnt receive my initial fax, they gave me a new number. I refaxed the invoice again to another number on 10/25 and waited until today (11/18) to call and check again. Initially, I was told the fax wasnt received again until I insisted it had already been faxed twice and to a new number the second time. Suddenly, it was found and the decision to reimburse was denied justified because it wasnt directly included in the recall. Never mind, they should stand behind their product that blew a breaker at the time it failed. It’s clearly dangerous to have done that. I’m not happy with their decision. I will do better research when purchasing appliances in the future. There is no such thing as a reliable appliance with Frigidaire and they dont stand behind their product.

I purchased my electric range stove in July of 2019. On January 5th 2020 my stove sounded like a bomb going off. The glass exploded out the top burning my sons face and hair destroying my floor, burned my cabinets and destroyed my above range microwave. I have now been told that this is a normal issue and it is a user error because apparently to much heat or something accidentally boiling over can cause this to happen. I was told that you can find this in the user manual that if it gets to hot or something boils over it can do this. I have been searching this manual to find this B.S. of a statement with no such luck. Frigidaire has been the worst company to deal with and for them to tell us that to much heat on the stove and it exploding is a user error is beyond disgusting. I am thankful that my son was not hurt worse and my house did not burn down. I do not recommend Frigidaire to anyone.

My $2,400 fridge stopped cooling after only 5 months. I had to call a 3rd party warranty service just to get ahold of Fridigaire! They were closed 2 days after Christmas and wouldnt answer the phones. After the 3rd day I was on hold for 5-10 minutes and would be hung up on due to high volume of calls. After hours of waiting I finally got through. They did send a local technician but he is at the mercy of Frigidaire sending parts. It is the control board apparently. I had to call and was on hold for 45 minutes just to get an answer on time frame. They said 3-5 business days then who knows when the installer can get to it.I tried to file a complaint or speak to a manager and the only option was a complaint that took the man 10 minutes but said there is nothing they can do now. Going on 12 days without a working fridge now. No apology from FA, and they will not answer Twitter or FB messages. They do not have an email or chat either. My advice is to call service lines before buying thousands in appliances and see how their CS is before buying. I would not have bought from FA if I had known their products are as terrible as their service.

Purchased the group of appliances. Dishwasher, stove, refrigerator and microwave. Junk appliances. Dishwasher stinks and does not barely clean or get warm. Refrigerator top freezer does not shut securely. I have replaced the gasket and that is more junk from Frigidaire. Stove, the oven does not work. Destroyed foil (Reynolds) then oven cleaner does not clean up only leaves more of a mess in bottom. I am soooo disappointed with these appliances. Im stuck with them now as too much time has passed. I just dont want others to be fooled by the appearance of the Gallery Group. They are junk. I would never buy Frigidaire item again.

Bought a Frigidaire oven, Microwave and an Oven in 2011. Microwave: After 2 years cheap plastic handle cracked and broke - used crazy glue. Still works in 2020 but looks bad. Refrigerator: Just before warranty expired compressor broke - got it fixed but in 2018 fridge section thermocouple broke - using as freezer in basement. Never buying Frigidaire brand again.

I sooo wish I could include a photo of the itty bitty piece of nasty cutting gashing scarring metal that is affixed to the lower half of the dryer door on top of my matching front - load washer. It runs across my forearm as it automatically comes at me incessantly. I wish I could say, Whaa, it scratches me and I hate it... Rather, it cuts me, gashes me and has thus far left three quite distinct marks that come and go with the sunny days...Oh, except for one; its red and is there all the time. I believe its called a SCAR, YOU ** HAVE YOUR NERVE WITH THIS CHEAP ENGINEERING MESSING UP MY ARM... ILL NEVER, NEVER BUY ANYTHING FRIGIDAIRE FOR THE REST OF MY LIFE!!!!!!!!

We purchased a Frigidaire kitchen package brand new from Menards. Frigidaire warranty doesnt cover anything purchased after the first year. Right out of the box we had a crack in our first dishwasher but didnt notice until we ran a few loads and it leaked water all over our flooring and sub flooring. Frigidaire did ship us a new dishwasher, but we had to pay for the additional installation charge. Fast forward a year and the inside glass on our oven door exploded for no apparent reason. We were baking potatoes in the oven when the inside glass exploded. We bake maybe once a month. This oven has barely been used when this happened. Appliance repair companies are quoting $300-$400 for this repair. Two of our four appliances failed in under 2 years. Very unsatisfied. The lady over the phone had the nerve to tell me thats what extended warranties are for. She was rude and condescending. Im definitely never buying frigidaire again.

In late November 2015, we remodeled our kitchen and purchased a complete suite of Frigidaire Gallery appliances. We couldnt install the dishwasher until the granite countertops had been fitted so the dishwasher went in last, a few days before Christmas. As soon as it had been plumbed in (at a cost of $120 by our Lowes kitchen fitter), a 15 minutes rinse cycle lasted three hours. I switched it off and reset the machine. Another 25 minutes cycle last four and a half hours. I called Frigidaire and they said that they couldnt get anyone out until January 2016! I called HHGregg who said that its not their normal policy but they would order us a new one, but we had to pay for it over the phone, return the old one to the store (a 64 mile round trip), and then we would get a refund on the original one. So 64 miles later, we had another dishwasher, which my husband had to install, since the kitchen fitter wouldnt come back without another charge. In February, I noticed that the side-by-side refrigerator was dropping temperature on the fridge side. It went from 38F to 14F, up and down wildly, then it would settle back at 38F, then the freezer would start to defrost. In the middle of this, we lost endless amounts of food as it completely froze in the refrigerator and defrosted food in the freezer. Customer service at Frigidaire was dreadful and they would not even guarantee that someone would call you to make an appointment for a further two business days. By this time the fridge went back to its normal temperature. I eventually got them to give me the local Frigidaire repair man and I dealt with him directly. Over period of a month or so, every time he was scheduled to come the fridge worked correctly, then froze everything in sight. Finally, we got it fixed. The damper hadnt been installed correctly and we were a filter missing. Were now holding our breath waiting for the stove or microwave to break down. I will never buy Frigidaire appliances nor will I recommend them.

Buyers beware! We are thankful we are able to return our refrigerator. So Very grateful to Best Buy! The positives are that It appears to do what it’s suppose to do, we Love the water and ice, and it looks great BUT we purchased this fridge under a month ago and I have never heard a fridge be so loud in my life! It sounds like it’s making popcorn! Then it knocks, it pings and squeals. It’s actually loud enough that it wakes me up more than a couple times during the night. We asked that a repairman come and take a look to see what they could do and they said this is normal for this brand! I’ve never had a refrigerator make noises like this before!

This morning I tried to preheat my Frigidaire glass cooktop-oven and it caught on fire. There was a flame that I could see down through the glass cooktop and smoke pouring out of the back. I turned it off and my son reached back, unplugged it, then my husband and son picked it up and carried it outside. They unscrewed the back panel. The stove is definitely ruined! Thursday, November 22, 2018.

I upgraded my kitchen with a new 4 piece silver, grey mist Frigidaire appliances. I was told that Frigidaire was the best. My previous appliance was Frigidaire. I had no problem with them. My refrigerator broke within a 1.5 years. I was awaken by my smoke detector @ 4:30 am on 10/11/14. My kitchen was completely filled with smoke and a burning smell. After searching for what was burning, I saw smoke coming from the back of my fridge; so scary. I have NEVER had a problem with a NEW appliance before this issue. Called Frigidaire and was given no sympathy or empathy. I was told it no longer under warranty and that I should purchase an extended warranty after I have the problem fixed. The parts on my American made appliances were shown as made in Mexico. Very Strange. I could not see paying $1000s for appliances then paying $800 to get a NEW appliance fixed. My heart was broken. After 2 weeks with no fridge, they agreed to pay for the parts, but the labor and service call was well over $300. Frigidaire need to work on their Customer Service Dept. I was hung up on several times, after being on hold for 30 minutes, my call was placed back into the cue, I was given misinformation, the list goes on and on. I just cant believe a company that I thought was so upstanding, turned out to be very disgraceful. I can no longer tell my friends and family to purchase any Frigidaire appliances. Yes, it looks great, but thats about it. :-( I have receipts, documentation, names and dates to back up every thing I have said, which is entirely true.

While running dishwasher I could smell something burning. Pulled it out and the bottom was in flames. Called and Frigidaire service rep came out and I was charged the service call only to tell me it was burnt beyond repair. They sure were not concerned that I could have lost my home. REALLY DO YOU THINK I WOULD EVER BUY THAT MAKE AGAIN? I WILL MAKE IT A POINT TO LET MANY PEOPLE KNOW HOW CONCERNED YOU ALL ARE.

Have to have it in air conditioned room or warranties are void. Poor refrigeration unit. Poor insulation. Heat goes in walls then absorbed back into freezer. Door is cold from poor door insulation. Very poor engineering. Cheap junk.

Had a warranty issue on my washer. Service man sent by warranty came out, fixed the issue. When he put the washer/dryer combo back in he crushed the vent hose. This went unnoticeable for some time as it is a vacation rental home. Now fryer stopped working due to a crushed vent and Frigidaire said its my problem to go after their service man to repair what their guy damaged! Buy from anyone other than Frigidaire/Electrolux! Their manager even hung up on me when I told them their guy broke it!!!

I purchased the stove on 4/19/2010 from Lowes. When baking a pizza, the inside glass door shattered into pieces. Frigidaire is only willing to pay for the part - not labor. I paid $1,700 for defective merchandise. I will never purchase another Frigidaire appliance. What a rip off. Shame on them for not standing behind the product.

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.

Purchased a new Frigidaire Gallery Dishwasher. Leaked from Day 1. Frigidaire sent a serviceman to replace the door gaskets. Still leaks. Notified them that it was still leaking. Volunteer Appliance Service who was sent by Frigidaire gave us the run around for weeks then got rude when we could not be available when they wanted to come back to replace the same parts they had already replaced. So Volunteer refused to do the repair and called Frigidaire. So Frigidaire called us to let us know they had VOIDED the warranty on the month old dishwasher and said it would be another 3 weeks or month to have it repaired. They offered NO customer service to us - their customer and defended the rude and inefficient behavior of the repair company. We will never purchase a Frigidaire appliance again and would advise others to choose another brand.

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

When I went to turn the oven on using the control panel it pushed away from the stove as if the glue stopped working - it later sparked and almost caught fire when I tried to turn the oven off. It should not have pulled away the way that it did and now the entire unit will not work. I took picutres and even called/chatted with Frigidaire and they were not able to help me. I requested they send someone to verify this was a defect and they wouldnt even do that. Very disappointed and will likely trash everything Frigidaire given their lack of service and assistance.

I have a glass top range with self cleaning oven. The range is 20 years old and has been extremely reliable and very easy to use. It does everything it’s supposed to do. Would definitely recommend it.

We bought Frigidaire Gallery fridge and dishwasher about 18 months ago. The dishwasher had to be replaced twice within the first months of use, and fixed twice ever since (didnt start, and the the soap dispenser wouldnt open). The fridge has been the most horrible product I ever owned. The biggest problem is the door. It DOESNT CLOSE. The door is so light, you need to literally push it firmly. Just swinging it will not close it. However, when you push it close, it quite often spring back and stays open. We had 3 repairmen over to fix it, one of them incredibly rude told us we do not know how to close the door and smirked at me when I objected. The other 2 came, opened and closed the door, said there was nothing wrong with it and left. Then, the front panel with the choice of ice or water, broke and needed to be replaced.Next, the ice maker. First, it is tiny and at summer, when my husband and I want to get ice for our drinks, it starts churning and making noises, and we need to wait for a few hours until the new ice is made. I think a fridge should be able to make ice for more than one pitcher of ice tea. Last night, I wanted ice and put a glass under the dispenser. Fridge started to make loud grinding noises, and nothing was coming out. When I opened the fridge, the ice maker was jammed, ice spilling INTO the fridge. We cleaned it, but this morning there are loud thumping sounds coming from the fridge. The overall experience with Frigidaire products has been nothing but a headache and I am warning all my friends and family to NEVER buy their products. How can this company stay in the business is beyond me.

I recently remodeled my kitchen. I bought all the professional series Frigidaire appliances. I wish I had not done that. They were very expensive. I can not believe how cheaply made they are and feel as well. The appliances are not even 3 months old and yet I have had the service tech/company to my home 3 times already. Microwave will not heat. My refrigerator barely makes ice yet the cooling drawer freezes everything (This is a drawer inside the refrigerator that should keep things a little colder than the rest of the refrigerator). I have had to throw out vegetables and other food as it freezes everything. The dishwasher racks are so flimsy... I get nervous that it will not be able to hold the weight of dishes or glasses that I put on them. I would love to have my reliable old appliances back that did not cost me a fortune. I would not recommend buying anything Frigidaire. I would recommend GE profile and or Kenmore. Never ever had a problem with these reliable brands.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

I bought a stainless steel refrigerator and a stainless steel stove from Frigidaire July of 2016. The fridge wont cool the freezer or fridge section. The stove you have to use a lighter to light the stove. Pilots wont stay lit. Called Frigidaire and all I got was, Oh too bad. Had to go and purchase a new fridge. I wouldnt recommend Frigidaire to anyone.

I purchased a home that had all new appliances including a Frigidaire stainless steel refrigerator (Model FFTR1821QS), manufactured in April, 2015. Within 2 weeks of moving in, on 10/23/15, the refrigerator started making a loud groaning and clunking noise and was no longer cooling. Called Frigidaire and they scheduled a service call for over a week out with one of their contracted companies. The guy came out and determined that there were 3 parts that needed to be replaced, all of which were on backorder, so they likely wouldnt be available for weeks. I called Frigidaire again to figure out some kind of resolution and get a more accurate timeline for when the parts would be in and when the repair could be completed. They were not able to give me a timeline other than one of the parts needed is expected to arrive 1 week from today.I have now been without a refrigerator for 1 week and AT MINIMUM expecting to be without for another week, most likely much longer since the other 2 parts do not have an estimated arrival date at all. The person in the parts administration department was unable to do anything further and abdicated responsibility to the customer service department. When I called Customer Service, I expressed by frustration and stated that having to wait 3-4 weeks or more without a refrigerator is completely unacceptable. After being on hold for a while, the person came back and offered me 6 months of additional extended warranty on the refrigerator which does absolutely nothing for me today. I asked for the brand new refrigerator to be replaced or to be given some kind of compensation because it was obviously a defective model if this level of problems were happening so soon.I was told that a repair and offer of additional extended warranty was all that could be done. I asked to speak with a supervisor and was connected to Danielle, corporate manager, who gave me the same lines the other person did. I asked for a replacement or some other kind of compensation again and was told that the manufacturer warranty only covers parts and labor and not replacement and that Danielle, herself, would research the parts that are needed (for the 3rd or 4th time... apparently that should give me some kind of solace that another person will do the same thing that has already been done) and will give me a call next week with an update. If the parts arent there, they arent there.Theres nothing than can be done to expedite that process. I asked to speak with her supervisor and she refused to transfer me to anyone else. It is absolutely ridiculous how little regard Frigidaire has for their customers and their experience with their products. I will never purchase a Frigidaire product and will recommend that anyone I know steer clear of them as well.

I purchased my Frigidaire Professional appliances for a kitchen remodel in January of 2015. The appliances Sat in my garage (in its factory box) until our remodel was done, so we started using them in mid Feb. 2015. The refrigerator ice maker started making a slight noise around Christmas of 2015 and has progressed into a horribly loud noise in January of 2016. Today I called Frigidaire to complain, they offered to sell me an extended warranty for another $450.00... I told them No thanks. I would use a portion of the $450 to hire someone to come work on their product. You know, I dont mind paying extra for a good product. That is what I thought we had done, but Frigidaire proved me wrong today! This refrigerator cost $1800 - and I did not even get a solid year out of it before problems started. Now I find they refuse to stand behind their product. This was my first Frigidaire product and it will absolutely be my last! Thanks for nothing Frigidaire.

If I could give them a negative star I definitely would. I began replacing the appliances in my kitchen with Frigidaire about 5 years ago. I had problems with the refrigerator. Thank goodness it was covered under warranty, the condenser or something had to be replaced. I also had problems with the water in the door of the freezer. The paddle broke twice. The first time they sent me a new one to replace it.The real issue is the Frigidaire stove. This past Saturday night My husband woke me up about 12:30 am. The house was full of thick white smoke that burned our lungs and eyes. My 83 year old mother lives with us. We determined there was no fire just smoke. We began clearing the smoke out of the house. We then noticed a skillet on the stovetop smoking. The knobs were all turned to off but the stove had cooked that skillet. Its a wonder it didnt catch my house on fire.I contacted Frigidaire this morning. At first they told me it was not on the recall list and they could send me to an authorized repair person. After insisting to talk to someone else, I got Tiffany a corporate representative. She also advised it was not on the recall list. She did offer me 50% off repair. I actually laughed. I said your appliance came on by itself, almost killed me, my husband and my mother, could have burned my house down and you are going to offer me 50% off fixing it? I will never buy another Frigidaire and will do as much as possible to keep anyone else from buying Frigidaire. The offer to fix my problem was definitely not even close to what they should have done.

I purchased the Frigidaire Gallery oven-range 22yrs ago (Gallery series still sold) & it as well as my same brand/series refrigerator have been reliable with no component failures from the burners to timer to the oven warmer (and ice maker)-the oven-range retains a modern look & fairly easy to clean.

We purchased Frigidaire Professional appliances just over 2 years ago - double oven, microwave/hood fan and warming drawer. My issues with the oven were recorded here some months ago. Eventually, after a lot of wrangling and dishonesty on the part of Sears, Sears was forced by me into a buyback and replacement. This last week, we found that the microwave had ceased to heat. So now, in order to preserve the product coordination of our kitchen, Im now forced to purchase a new unit. The failed one states on the label that it was only produced in December 2009. It was installed by me in May 2010 and has been used only to thaw out bread and for heating frozen peas and suchlike, never for cooking as such. I would estimate its use at no more that 15 minutes or so per week.So this time, Im paying for a 4-year extended warranty and will take great delight in calling Sears out at the first hint of any trouble with it. Frigidaires Professional range of appliances are complete and utter junk, inherently unreliable and not fit for their intended purposes. The reliability of them is appalling beyond belief. My advice to anyone and everyone: Dont buy anything with a Frigidaire label on it, youll regret it if you do.

The handles on my oven and dishwasher have rotted and the alleged stainless is peeling off the handles. I called customer service they were rude and said it never happened to anyone before, that is a lie because I have read several stories in reviews stating the same complaint. I would upload pictures if I was able too.They do not stand by their product and said it was cosmetic they would give me a discount on the new handle replacements. These appliances are only 5 years old and I complained 3 years ago. It annoys me still this is happening.I will never buy another product from them again it is a shame...

I moved into my home in April of 2014. It was supplied with all new Frigidaire appliances (oven, dishwasher, microwave and refrigerator). After 6 months the front of the drawer of the oven began to pull away from the drawer. I called in November for a repair person to replace the front of the drawer. Let me say here that I did not speak to someone at Frigidaire. They get your zip code and then supply telephone numbers of people who do repairs for them. I waited from November 11th until December 31st for the part to arrive. It took the repair person less than 15 minutes to take the front off the draw and replace it with a new one. They did not replace the handle. A couple weeks later I receive a bill for the repair and I explain that the oven is less than a year old and this is covered by warranty. I then call Frigidaire and Im told that they would not cover the repair because it was cosmetic. I tried to explain that it was a manufacturing defect because I surely did not do anything that should make the front of the drawer to come off. They were rude and I asked to speak to a supervisor. I was placed on hold for nearly 30 minutes and was told she could not find a supervisor and I should take up the bill with the repair company. I then sent an email to the customer service department and have not heard back.I have tried to get to someone in the company but all their numbers just take you back to a customer service department with no power to resolve issues. I read my warranty and it does not cover knobs and handles but this was not a knob or a handle or misuse of the product in anyway. I wish I could afford to get rid of all of these appliances because I can tell as time goes on they will not stand by their warranties (service agreements) and the products are junk.

Frigidaire appliances are the worst. We bought the Frigidaire Gallery series, all four major appliances - brand new from Appliance Factory Outlet. I will NEVER buy Frigidaire again and will not buy from Appliance Factor Outlet again. We paid extra to get the gallery series so fingerprints are less noticeable and apparently the extra money is only for that feature because the appliances have been nothing but trouble. Within 2 years we have had 7 repair calls on our refrigerator (ice machine not working, ice machine freezing/seizing up, doors not sealing, under drawer freezer ice build up, etc. etc. etc.). One time the complete cooling system went out and we had to throw out a bunch of food, of which they do not care about. Thank goodness we had the extended 10 year warranty or else we probably would have spent enough money to buy another refrigerator on service calls. Appliance Factory Outlet was less than helpful. They clearly had the attitude that its not their problem. They want the sale without any customer service. The warranty people (Brand Source) are irritated every time I have to place another repair call. I actually had Brand Source correct me after I said you guys have been out to my house a million times and she sarcastically said they told me that I have had only 7 repair calls. Unbelievable. Now we are 3 years into our new appliances and the dishwasher has broke 2 times. Unfortunately, we do not have the extended warranty on that. The oven also has had issues but suffice it to say - never buy Frigidaire appliances. I called the corporate office and they said you have to have 4 occurrences OF THE SAME EXACT PROBLEM before they will consider a replacement. I guess 7 or 8 calls on a brand new fridge isnt troublesome to them.

Purchased Frigidaire all BLACK refrigerator, stove, dishwasher, microwave. Touching the appliances causes scratches with just finger touches or trying to remove any minimum food smears leaves marks that cannot be removed. Tried using soap and water then rinsing and lightly drying with ONLY clean microfiber. This was the suggestion by Frigidaires rep. Why does a company make something used daily that will not withstand any kind of expected use, i.e. opening the doors, pressing the temperature pads, wiping off food, etc? Do not buy black. You will waste your money, be unhappy, with no solution... like us.

I received a defective refrigerator (loud noise, ice maker doesn’t work, doors don’t line up correctly). Was on phone 45 minutes with customer service, got disconnected twice, had to go back through voicemail, re-enter all my information. What happened to this brand?

We purchased four appliances from Frigidaire when we remodeled our kitchen. We have been a Frigidaire customer for thirty years. These appliances were purchased June 15, 2014. As of today the control panel on the stove died and now the control panel on the dishwasher died. When talking to the rep the only option is to spend another $284 for a extended warranty??? These units are only a little more than a year and a half old. Beware appliance buyers. Never buy Frigidaire appliances. They are junk.

I purchased this microwave to match the Gallery range that I purchased while remodeling my kitchen. Big mistake. Within a few weeks of installation, we noticed that the preset cooking options were not properly calibrated - popcorn didnt pop, oatmeal didnt completely cook, meat wouldnt defrost properly based on the presets. It seemed like the unit was running at about 60-70% of the efficiency it should have. I called Frigidaire numerous times and they said that this is normal, try a different container to cook in, etc. Eventually, I was able to get someone that supposedly was in customer service that dealt with the engineering end of things. They said that a little variation in efficiency is not a big deal. I asked if their acceptable range would allow a microwave to perform at 60-70% of designed efficiency. There was a long pause and a lot of excuse making. They ultimately said that what I was experiencing was within the acceptable range of performance and they said that they would not send out a tech to evaluate the microwave. I called the local rep company and they said that a service call was going to be as much as $125 to troubleshoot the microwave. I called Frigidaire back a few weeks later and the same story. I called Lowes and they refused to help saying it is something that falls on the manufacturer and they refused to make a phone call on my behalf but offered the Frigidaire customer service number. Yesterday - 16 months after installation - 4 months after the warranty expired, it no longer heats anything up.

Run, dont walk away from this deplorable company. I replaced ALL my kitchen appliances October 2016 with the Frigidaire Gallery series through Home Depot. Ive had 5 service calls on the refrigerator. The last serviceman advised me, Thats just the way it was made, theres nothing I can do. My most recent complaint was the handle on the dishwasher is rusting! After 22 minutes on hold I was told by the customer service rep that, If you look on page 22 on your owner’s manual, you will see that rust inside and outside the unit is not covered. After speaking with a manager, as a goodwill gesture she mailed me a new handle. Really. Goodwill? Why dont you manufacture decent products and goodwill would be implied. Consider yourselves forewarned. Dont be foolish. Dont spend your money on Frigidaire appliances.

This side-by-side with ice maker is great. I love it and so far, we have not had any problems with it after having it for about 13 years. It was purchased at a good price. The ice maker has cubes and crushed which my family likes a lot.

We purchased our oven three years ago. For the first time we used the self-cleaning function and it broke the oven. We contacted customer service and told us we need to pay for the repair. They dont care that they are selling a defective product.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

I had recently purchased a stove, dishwasher, washer and dryer. Have had problems with all of them. Stove - just before Christmas stove cracked out. Called Spencers home and appliances. They fixed it. Microwave started sparking. Spencers fixed it. Dishwasher - 2 days after install control panel went out. Spencers came out and fixed it. Dryer hinge wont stay closed. Spencers came out and fixed it. ALL FRIGIDAIRE products!!!!! Now here is the sad part. Dishwasher control panel went out again just about 12 months after it was replaced. WOW!! DRYER door broke again. Im starting to see a pattern!!! Ive had to have this stuff fixed. Called customer service. This was a joke. Finally I was baked into a corner where I had to buy their warranty. 250 dollars but didnt go into effect until a month out. Then they put the warranty on the wrong appliances but they didnt care. Then they didnt bother telling me they were going to fix it without me purchasing the warranty. So at the end of the road I got no help from Elizabeth their supervisor. This company plays the odds of who will actually keep coming after them. Dont buy their products. I own a construction company. I am hiring 25 people to stand out in front of a lot of their stores with sign in protest. I will go buy new products.. Yes this will all cost me a lot of money but its going to cost them more. What this company is doing is not right or ethical They will hide behind their warranties to get over on people instead of doing the right thing. Next is BBB.

This microwave has been outstanding since I purchased it. No issues, it works flawlessly, cleans easily and looks great with my other stainless appliances. I'd buy another in a heartbeat. I did a lot of online research before I chose it and am not sorry.

I bought this range in December of last year and already the top of the range is wearing away under one of the burners. When I contacted Frigidaire, they told me nothing could be done about it since it was beyond the 90-day warranty. I was also asked whether I used different sized pots on it! I was also offered touch-up paint for a cost of $22? I cant imagine what my stove top will look like in 5 or even 10 years. Frigidaire should be replacing my stove top as there is no doubt that the finish is defective.

The Frigidaire FFGC3626SS 5 pilot gas range is very pretty and I like everything about it - EXCEPT - The knobs started breaking within a month of installation and all 5 knobs broke 3X within the first year. I was given two free sets, but now, since it is a few weeks past 1yr from purchase (but within 1 year of actual installation & use). I am being offered new knobs at $17.00 each (the full price is $75.00 each for PLASTIC knobs). There is no warranty on the new knobs. The Frigidaire website is FULL of 1 star reviews due to these knobs breaking. Apparently, the heat from the range makes the stems on the knobs brittle & the stems snap & making the knobs completely useless. I did not buy the extended warranty - One reviewer stated that the knobs are not covered by it anyway, but I havent confirmed that. I am down to 1 working knob on a 14 month old gas range. BTW, the size is unique & hard to fit with universal knobs from other makers. Run Away from Frigidaire Range Tops!!!

I bought the Professional line of Frigidaire products in February 2012. They are poorly constructed. The seal around the door shredded apart; it had to be replaced. When you push the ice button, the ice doesnt stop coming out when you take the cup away, and the ice ends up on the floor. The ice maker is very loud. When you pull out the vegetable bin on the bottom, it hits the door. The cooktop is made with poor quality stainless steel and scratches easily. I use a soft sponge or paper towel and it scratches. The center high boil burner shuts down when you try to lower the flame. The dishwasher doesnt work too well either. The dishes are always wet and sometimes not clean. The door is very flimsy. The wall oven is terrible. When the heat is at 400 degrees, smoke comes out of it. I hope it doesnt cause a fire. What I didnt know when I bought the products is that they subcontract repairs to an appliance repair place. They do not have their own servicemen. Consequences are that I am stuck with these awful products. This is garbage and shame on Frigidaire for selling this product. Dont buy it.

We have had many Frigidaire products over the years. Not sure what happened to them, but they are certainly not what they used to be. Our latest... a new Frigidaire dishwasher, the master control board failed at 2 years and one month, just past warranty. And their service? Was a huge fail! They did not care. It was clearly a manufacturing quality control problem for that to fail. But the response from Frigidaire was they did not care. And, they had no interest in taking the machine or board back to see what went wrong with it (despite our offer). It was like they knew there was a problem... but they just did not care. So, we replaced it with an American made Whirlpool, and will do the same with the fridge and freezer. And we will never go back to Frigidaire again. For others, I recommend you research your purchases carefully.

On April 4, 2015, I was preheating my Frigidaire wall oven at 400 degrees F. Luckily, I was standing in the kitchen, because the heating element caught on fire for no apparent reason. I turned the oven off and the fire went out. There was no food in the oven or on the heating element. I called their customer service department and talked to a representative, who insinuated that I caused the problem by allowing food to remain on the heating element, which is completely untrue. I am frustrated and will never purchase any appliance or anything from Frigidaire again.

Purchased four Frigidaire appliances on 2/25/2010. Dishwasher model # FPHD2481KFI, after many major repairs (motor and pump replacements, etc.), finally replaced with another brand in July, 2014. Total life span? 3 years and 5 months. Range model # LGEF3045KFA failed in November 2012. Total life? Two years and nine months. Microwave model #FPBM189KFA stopped heating on 10/1/2014. Lasted almost 4 years. Keeping our fingers crossed for the refrigerator.

Its systems are super easy to maintain and clean. Very cold air is produced and it's very quiet compared to other products. It's also very affordable and space saving on certain units. It has been great overall. Product quiet and effective. Not much water waste either for those who don't like to waste. I enjoy it a lot after a hard day of hot work. Cool, sleek design on some products. They're very edgy and give a home or business that extra touch that makes it seem more modern and beautiful. It has never given me any trouble in almost 3 years. Best investment of my life. I just clean it externally and let it rest for a few hours a day. Other than that nothing needs to be done.

I got a new house, and I and my wife went appliance shopping. We got sold on Frigidaire Professional series appliances (refrigerator, stove, microwave, dishwasher). I gotta say ever since I had them, I have always had issues with them. You would think you spend over $3,000 on appliances and they would last over 4-5 years. First, the refrigerator started acting up, then 2 heating coils broke on the flat-top oven. The microwave shorted out, and my dishwasher control board caught fire and almost burned my house down (Thank God, I was up and smelled it.). I contacted Frigidaire, and they took no responsibility at all. They told me it would be a few weeks and I would get some info in the mail. Needless to say, I never received it; and a second call to Frigidaire has the same outcome. Being in the customer service field, I say Shame on Frigidaire. I share my horror story with every customer I can. Theres no accountability, respect, integrity, or servanthood on Frigidaires part. With the customer service I have received, I will never purchase another Frigidaire/Electrolux product. Fool me once, shame on you; fool me twice, shame on me. I will not be fooled again by Frigidaire products. They received my payment once but lost a potential lifetime customer. When I am asked by others on what appliances they should purchase and which company will stand by their products, Frigidaire/Electrolux will be the one I tell them to stay away from. Not only will the appliances malfunction prematurely, but they are a safety hazard in your home. At this point, I have no Frigidaire/Electrolux products in my home (Craigslist free ad with warnings). My wife and I both decided they are not worth keeping for family safety reasons.

Recently purchased a replacement top freezer refrigerator. Frigidaire was my choice! Nice looking and the right size! I recommend. I received a 10% discount on my purchase. Satisfied. Registered it for the warranty!???

I have what I consider a fairly new machine - bought in 2010. It has operated well with minimal use since my children have been grown since its purchase and since we own two homes (both with laundry) and use this less than half time. The last load I washed was fine. As I put a new load in, the error light showed E90 and it beeped. I could not get either to stop, so pulled out all the manuals that came with the washer and dryer that I got from Sears. Spent quite a while reading through all 3 to no avail. So looked online. Still there was nothing to let me know what the problem was. By this time I was feeling very frustrated. So I found an 800 number to call. I was shifted to 4 different people, repeating info several times. By the time I got to a tech, I was very frustrated. Then she could not find the particular Error code - Even with the info on her computer and available from me as to the specific machine! That seems strange. However the tech seemed to be sure that the problem is the computer board. Not sure thats the correct term. My last washing machine lasted over 20 years with no need for repairs. So I am extremely disgusted to find that the board will cost over $200.00 and the service fee will likely be at least $130.00. The tech tried to sell me an extended warranty for $215.00 (to save me money). This washer is only 4 years old! I feel hoodwinked. My washer in my other home is over 20 years old and is fine. Why would I ever buy another Sears product? Which is a shame, because I have gone to Sears for large appliances since 1971.

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

We start out looking for a dryer that was not a basic model or a blown up bells and whistle's model either. This is a great intermediate appliance for it's money. The features in the quietness of this machine make it worth the price.

Purchased a brand new fridge 5 months ago. Unit stop keeping the fridge cool. Called in for a repair which did take some time to get through their stupid automated system and finally got a human to talk to. They scheduled the appt with a local repairman who came out days later... YUP it’s not bad enough you lose all your food. You have to live without a fridge for additional days. Repairman did whatever to the fridge and left. Now its 10 days later and the same issue happened. Throwing all the food out AGAIN. HUNDREDS of dollars in food spoilage for yet another repair. Had to call in again and put up with the stupid automated machine to get a human. Scheduled yet another repair and had to wait for days to arrive...but wait, the repair guy calls and says he can’t get out there and it will be additional days before he can repair the fridge. Called Frigidaire yet again and of course put up with the stupid automated system to get a human on the phone. Now scheduling another appt with another repairman for today (4 days later) waited, waited waited...8-12 goes by and nobody. I called to find out what’s what and believe it or not... the order never got placed with the repairman. On the phone for 1 hour and 15 minutes fighting with reps and managers of Frigidaire to get the fridge fixed to only get I’m sorry for the inconvenience. Got so pissed off I called the repairman who fixed it originally and is coming out tomorrow. BUYER BEWARE! A $500.00 fridge has cost me a ton of aggravation, lost a day off of work, my tenants lost 2 full fridges of food and a half day off of work and had to live out of coolers off and on for 2 weeks. FIND A BETTER PRODUCT - Frigidaire shame on you for treating your customers like this. I will never buy another product from you!

I bought Frigidaire upright freezer (m# FFFU20F2VW) 9 months ago. It died last week. Service man came out and said this happens a lot with these (model? brand?). He said that Frigidaire should cover THIS repair. but with the same part number as what just failed? So in 9 months it will be another $400? Frigidaire is giving me a lot of double talk and telling me to pay for insurance. $200. Adding up fast. Dont know if there IS a good brand out there, but it obviously is NOT Frigidaire.

We spent $2000.00 on a new refrigerator, The Gallery. The ice maker on the outside AND the inside freezer doesnt work. The freezer door handle fell off after two months. Customer Service NEVER followed thru on their service calls, then told me we were considered too rural so they would not come to fix it. They gave me an out of service phone number for someone who would supposedly come fix it. We tried to just fix the ice maker ourselves, to no avail. I finally called them again, only to be put on hold for over 30 minutes. I got thru to someone who PROMISED a phone call back in three business days. That was last week. Still no response. NEVER will I buy from Frigidaire again! They should be ashamed of how they treat people!

Purchased 4 Frigidaire Gallery products when moving into my new home. After having it for 2 months and cooking on Thanksgiving I noticed the control panel on the back was starting to warp. I contacted Lowes and a representative said it should not be doing that and to contact Frigidaire. I contacted them and they stated that if it was from cooking it is not their problem. I told them I only had it 2 months and they should make a product that would not warp when cooking. They said they had other complaints about this but they could do nothing if it was from cooking. Believe that? I paid a lot of money for this stove and never had this problem with other stoves. They said if they come out and determine that it was from cooking they were going to charge me. I still cant believe what I heard. A reputable company would be more understanding and back up their products. Beware.

Have a two year old Frigidaire dishwasher that stopped working. After speaking to a Frigidaire representative I finally found (or so I thought) the problem. I asked and was assured that the part I needed to order was returnable. After receiving and installing the part it still did not work. Now Frigidaire tells me the part is not returnable. I wont be purchasing anymore Frigidaire or associated products.

Frigidaire Refrigerator Prof SXS - Never Again. Worst purchase ever made! This was a lemon from the get go but Frigidaire does not replace - they just continue to put on bandages. Every year since I have owned this piece of junk I have had to have it serviced at least once a year. I have paid over $600 for extended warranties thinking that eventually everything would be fixed. Boy was I wrong. Now it is leaking water (not from ice or water dispenser) but randomly down the right side of the unit even with the water spigot to the frig turned off. Two service calls later they still dont know whats wrong and in the mean time I have warped hardware floors (2nd time this frig has leaked) and no resolution. The only thing this refrigerator is good is displaying magnets. Once this years warranty runs out, this frig it out of here... and no more Frigidaire/Electrolux for me!

I bought a new Frigidaire dishwasher model FFCD2413UW at Lowes. Biggest mistake ever. Problem one, there is no mention anywhere about the fact that you must buy additional parts to install your dishwasher. This caused two 70 mile round trips. Problem two, The door on this dishwasher has no latch. With no latch to click to open it you must employ brute strength to open it.Problem 3, once you get this piece of junk open the door wont stay open. The problems here are numerous but the most aggravating is that when you open the door to load the dishwasher and pull the bottom rack out, the door starts shutting on its own sliding the rack back into the dishwasher. I have been employing a brick to hold the door down while I load the dishwasher. Problem 4, I thought my previous dishwasher was loud. This dishwasher drowns out every other noise by a mile. We have been setting it to come on later, it only has one setting for this, 4 hours. So now around 2 am the entire family meets in the kitchen to find out what the racket is about.

After about 4 months, one of the plastic shelf supports broke in half. That was replaced, free of charge. Then, when the fridge was a few weeks shy of a year old and STILL UNDER WARRANTY, one of the bins on the door broke. The plastic snapped. Frigidaire wont replace under warranty because it is considered cosmetic. I think that having a bin on the door is functional, not cosmetic. I had to purchase a new bin, wouldnt even give me free shipping. So far, they have sent me two replacements, both arrived broken. Plastic part, shipped in a cardboard box without any bubble wrap or padding at all. No wonder the parts are broken in shipping. Not sure where to go from here. Already sick of this fridge and the horrible service. Oh, and the ice maker is so loud!!! But at least it works. So far.

This has been a terrible purchase, screws stripped in dishwasher and replaced the dishwasher with one that gets so hot it melts the silverware holder in the dish washer and screws still stripped. The oven not beep when food done. Only two products without problems has been the refrigerator and dishwasher. Crossing my fingers.

I have a refrigerator with a freezer on top. I have banged my head on the edge or underneath the freezer door while it was open on several occasions. Last night, I banged my head so hard that I sustained a serious neck injury. I still have a headache and being treated by a doctor. This has never happened to me before with any other refrigerator/freezers. I will get rid of this refrigerator to prevent personal injury from happening again. I didnt want to spend the week leading up to Christmas in pain, but I am. Im very frustrated! I have had two whiplashes from car accidents and this mishap with my freezer door has only compounded the problem.

We have purchased two Frigidaire Professional ranges, and neither will work. The part number is FPEF3081KF. Frigidaire is saying that the problem is the electrical service in this part of the US (Kansas), however, we arent having any problems with the Frigidaire Gallery, GE, Samsung, or Whirlpool appliances in this same small development. Supposedly Frigidaire is replacing one range (with what knows what), and says the other doesnt qualify because its not a manufacturing defect.I cant follow the logic there, since neither one will work. I guess Kansas must be the equivalent of a third world country and we just shouldnt expect to be able to buy appliances and actually have them work. Another Frigidaire representative says that replacement power supplies are being engineered, and they should be available in a few weeks. In the meantime, two military families are living without being able to cook. If you want logical and caring customer service, dont buy a Frigidaire. Frigidaire thinks its okay for people to wait weeks for repairs.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

Frigidaire Gallery stove has had problems from the beginning. I bought the warranty and had to use it on several of my Frigidaire appliances including the stove for gas leak during the first two years. Now stove is leaking gas again. Called Frigidaire and they told me my model stove was involved in a recall due to gas leaks and the potential risks that causes but my serial number is not within the correct range so even though I am having the same issue as the recalled stoves they will not do anything to assist in fixing the stove.The company was uncaring regarding the potential risks due to their faulty gas range and said I was on my own to fix it. I would never again buy from this company as I have also had issues with my Frigidaire washer, dryer, and dishwasher. If a company will not correct issues with their faulty products they should not be supported. Please look around and purchase something else or end up with a faulty product that the company wont fix like me.

My microwave at home is an OTR from Frigidaire. 1 month out of mfg warranty, it stopped working in the middle of cooking some steam-fresh veggies on July 23rd. I called the service dept and they had me purchase a 1 year extended warranty for about $30 and then created a service tech visit for me. A few days later, I got an email saying the service visit was scheduled for August 27th (more than 30 days!). I called and asked if there would be anything shorter than 30+ days and was reassured that Frigidaire would find a new date that wasnt so far out as they agreed it was a very long wait time. I never got a call back on that and never got a new service window or scheduled time.So Aug 27th came and I called Frigidaire again to make sure this was still scheduled in the system because I never got any confirmation call in the week leading up to the appointment. I was assured this service visit was still scheduled, so my husband stayed home from work all day to wait for the technician. The service tech never showed up (I called them every hour during their 8 AM - 5 PM window and they never answered or returned my voicemails). So I called Frigidaire back and they said they would try to get another service tech scheduled. The next day, I got a call back and was told they couldnt find a service tech, so they would do a product exchange and I would get the details within 2 days.So this morning, it had been 2 days and I still hadnt heard about the exchange details, so I called Frigidaire back. They told me that they will have the ticket for review for 6-8 business days and they will let me know on September 10th if they are able to find a new service tech or if they will do the exchange AND they said that if they do the exchange, I will now be responsible to pay the delivery and installation fees. So it will be 49 days from my initial issue before I find out what the (hopefully) final resolution will be. I was told by the supervisor on this last call that she firmly believes this is a good customer service practice.

We bought this refrigerator and the noise of the unit is very loud. The unit works perfectly but because of its design the unit produces more noise from its compressor than any refrigerator Ive ever heard. If I knew this I would have opted for a different refrigerator. The so-called stainless steel is not stainless steel and if at any time the protective finish is compromised on inside or outside it will rust. Its not right that you can say stainless steel and the metal is not stainless steel. To prove this point you should not be able to have strong magnetic properties with stainless steel because of the lack of iron in the material and yet the so-called stainless steel does work as well as plain steel which will rust. I hope this helps other unsuspecting consumers when they meet with fraudulent marketing tactics that we all must deal with more than ever today.

I bought a gas range 2 and 1/2 years ago. The first year the oven did not work and the repair was covered under the 1 year warranty.. About 1 year later the oven broke again, not under warranty but after contacting the company they agreed to replace the part and I would pay the labor. The labor was $140 and it took 3 new parts. Last week the oven did not work once again, and I got the company to agree to the same arrangement. The labor was $140, the part was priced at $33... The oven still does not work and I have lost confidence in the product. The company said that the last part was guaranteed for 30 days, but I know that when I call for service they will find a new part to fix and charge me another $140.. I asked the company to replace this unit, there has been no reply..

My husband and I just bought our first home. We went to home depot and purchased a washer, dryer, and stove. We made our purchase the Saturday before thanksgiving. Unfortunately, our first delivery date was delayed and a week and a half later I received my washer and dryer but the stove was damaged :( they gave us a new delivery date of Dec 16th for our new Frigidaire stove. They came yesterday and installed it, I was so happy to finally have my stove. Well anyway, today I woke up and put my oven on. The troubleshooting directions said you should turn oven on 400 for 30 min to help alleviate any smell and to break the oven in. So I did just that. The morning went on, I took my daughter for a walk and came home and put her for a nap. The next thing I knew my carbon monoxide detector was going off!!! I opened doors and windows, grabbed my daughter and out of the house we went. I called the fire department. They found out it was the oven, not the range. They said, You need to call where you got this and have them come and get it, the stove is faulty. See this machine, and it started to go up and up when he turned on the stove. When I called to have this deathtrap removed from my home and replaced they told me Dec 23rd. Needless to say, I went to a different stove to purchase a stove and also a different brand. I could have died, my daughter could have died. Frigidaire didnt care, didnt help. Im so glad and thankful nothing bad happened but I will tell you, after this experience I will never buy a Frigidaire. I have many years left to make purchases and Im a hairdresser so many people will hear this story. 1 positive experience reaches 1 person whereas a negative experience reaches 10. I sure hope thats enough for them to see the error of their ways.

Grating noises from ice maker FFHS2611LWMA. I selected this refrigerator b/c it was available to be delivered the next day. Now I know why! Nobody in their right mind should want to purchase this unit. Shortly after delivery, we experienced a racket beyond belief. It is so loud it wakes me up at night. We called an approved service technician, while under warranty. He stated this is just the unit. There is nothing to be done. Two letters to Frigidaire. Today after the 2nd letter, the rep. suggested I contact an approved service provider. I asked her why would I do this, when the provider operates under the dictates of the manufacturer. Therefore, I would incur an expense for no corrective measures whatsoever.... She further stated, this sound is standard for this unit. As for my experience, I have concluded...Frigidaire is aware of this loud and disruptive feature and continues to sell it to unsuspecting customers. The least they could do would be to put a disclaimer on the unit. PLEASED BE ADVISED THAT YOU ARE PURCHASING A BANGING, KNOCKING, ANNOYING REFRIGERATOR. THANK YOU FOR YOUR BUSINESS!!!

I have bought a package deal over a year ago - Fridge, stove, microwave, dishwasher. The first week the stove broke. Under warranty but took 2 weeks to get it fixed. As soon as the 1 year warranty is over my fridge is not working. I have a fridge in my garage that I had for 15 yrs and never had a problem. I will never buy a Frigidaire again. As mush as appliances cost they should at least work for 5 yrs not 1.

Stove works exactly as describe. By have a built in air fryer it is one of a kind and contemporary to the culture of healthy eating. The stove looks great, and works effortlessly. The self cleaning oven performs as describe in the manual.

We purchased our stove on 7/29/21 and it was delivered and installed by 8/12/21. Used twice and the control panel shut off when I was using the air fryer! So far two service calls have been made and the stove is still not fixed. First service call was on 9/13. Technician didnt have parts and they needed to be ordered. Second time he came on 10/4, replaced the parts and it still didnt work. He suggested we talk to the electrician that did the wiring. Our electrician came out today and everything was good with the electric to the stove. SOOOO, I had to call Frigidaire again to schedule another service call. Its absolutely impossible to get through to customer service and when I did, I asked to speak with a manager and she hung up on me! So I called back and waited on hold again only to be told that the stove will not be replaced until deemed unrepairable! Again, I asked to speak with management and told, I would get a call back in 1-2 days. My next appointment to have the technician come to the house is 10/14!!! Its 10/5/21 and I still have no resolution for my $1800 oven! We basically got a lemon and Frigidaire isnt willing to step up and honor their commitment to good service.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

Consumers please beware of Frigidaire Gallery product line. We have had it serviced four times and it is only just bit over a year old. Twice for the same issue of freezing all of our food on the fridge side and once for leaving metal shaving in our ice bin from the ice maker. Now our liner on our refrigerator is splitting apart and cracking all over the inside. The way that the Frigidaire company wants to fix it is with tape. The tape is the width of duct tape and white the same thickness as duct tape. So the repairman will put a piece the size of the cracks and stick them on our refrigerator. This is not an appropriate way to repair a $1500.00 appliance. Its like putting band aids all over the inside of our refrigerator. If they cannot make an appropriate repair then our appliance should be replaced. How will I clean the tape? I thought it was a joke when the repairman told me what Frigidaire said to him for this repair!! No one would want tape on the inside of their fridge. Things spill knock over. Its going to be so messy and really embarrassing when people open my fridge. Frigidaire you should be ashamed. What poor customer service. My husband and I have both been on the phone with them for over an hour and they will not help us and insist we have to use tape. What low standards you have set for what was thought to be a fine product. I have wasted $1500.00 on a refrigerator that will now have tape all over it. I even bought the extended warranty. How disappointed we are. No help was offered, nothing, zero. Buyers beware! I will post pictures soon for you all to see my taped refrigerator liner! We were going to purchase the oven in this Frigidaire product line. But not now. Consumer rights arent protected anymore and it is disturbing!!

I am very upset that I did not do my homework before I purchased my new kitchen. In 2007, we had a fire in our home and had to have all of our appliances replaced. I did not have a lot of time to do online research because we were busy working at our home trying to get moved back in, so now I am paying the price. The range keeps blowing the electronic board and thermosensor from overheating (which wouldnt you expect a range top to get hot), even though I had the recall done, which was supposed to correct the issue. I am very upset about Frigidaire not recalling their faulty products, as I am sure they know that they have a design issue in these ranges.I just hope that consumers research complaints about Frigidaire because they will see how poorly made their appliances are. As everyone else has said, SHAME ON YOU FRIGIDAIRE. It is sad to see expensive appliance products made in the USA that are of such low quality that you have to replace them in just a few years. Consumers be wary of anything that Frigidaire makes.

I purchased the Frigidaire stand up freezer/fridge combo when I built my house. The matching set cost me $5,000 for it. Within the first year of purchase the fridge went out and Frigidaire sent out a technician to repair. Unit should have been replaced while under warranty but they did not want to hear it. Skip forward to some time later, I paid for the extended warranty for the fridge and the icebox but was refunded my money just on the fridge because it was broken under warranty and they would not cover up as I was told but unfortunately for me the rep in customer service didnt seem to put that in the computer and only put refunded due to being broken when it wasnt. Now my unit is out and I questioned them about it. They send me with the runaround. All my appliances in my home are Frigidaire. I will be replacing everything in my house to get the name Frigidaire out of it. I am out now $500 dollars as I paid for a repair service to come look at it and replace items that were replaced before because they broke the first time and Frigidaire doesnt seem to care. Well they will care. I can promise this!!! Sincerely, a pissed off customer.

I purchased a freezer in 2015 and in 2018 the compressor died. Called the company. They could only give me canned answers with no emotion. When I asked to speak to a supervisor or manager (I think it was the same person back on the line) I was finally able to get 50% off the part only. They would not stand behind a 3 year old product. That in itself tells you something. Not only did I have to pay $100 to find out the freezers compressor was bad but I lost over $800 worth of food that spoiled. Never again will I purchase a Frigidaire product. I paid $125.00 more than I paid for the Frigidaire in 2015 and got a Maytag with a 10 year guarantee on the compressor. Be very careful before you purchase a product made by this company.

I purchased a Frigidaire Professional Refrigerator in Aug 2015. Since then, I have had the same issue over and over again. The bottom ice maker will work once it is replaced for about a day or two then it stops. This is still going on today 01/30/2017. They have made several major repairs to the unit. Nothing has worked 100%. All the company seems to want to do is replace the bottom ice maker. It is clear that the issue isnt the ice maker. A tech just came out this past Monday and replaced the compressor in the refrigerator and he put a new ice maker in as well. After 1 day, the ice maker stopped working again. I called the Lowes warranty department and they said unless a repairman deems the unit irreparable the ice maker doesnt qualify us for a replacement. It was on factory warranty for 1 year. They also told me that those repairs do not count under the extended warranty. So it is like starting over all over again. My husband believes that they are trying to ride this out until we either give up or the warranty runs out. The current repair company has been out 6 times and 7 will be Monday 02/06/2017. Based on the information I have received from the repair company they have not gotten paid because the issue still exist. I have no control over that. I have been in constant contact with the repair company talking with them concerning this issue. I have been very cooperative and understanding. This whole issue is way out of control and the company doesnt seem to care about the customers or the products that they sell.I would never purchase another Frigidaire Product again. This one was my first. It will certainly be my last. I have been very unhappy and dissatisfied with the products performance and the customer service. I would very much like for an attorney to contact me over this issue.

My range is 2 years old and have already had the bottom or the oven replaced 3 times because the porcelain on the bottom cracks, which then sends out a horrible smell and ruins your food. I receive no help from Frigidaire since it is out of its one year manufacture warranty even though the first time was only 4 months old. The Frigidaire company will not even talk to me. When I ask to speak to a manager, I am told their managers do not speak to consumers. My extended warranty is from Lowes; their service center only knows how to answer a question reading off a script. Now my electric board went out so again I go weeks without a oven. What happen to the day when the customer meant something to a business.

Mine is part of a series and it matched my other appliances. It works perfectly with the decor! I have not had any problems with it at all in the 10 years I have owned it. I would replace it with the same make and model.

2 years ago we purchased 3 Frigidaire appliances, their French doors fridge model FPHB2899PF2, their gas slide in range and their dishwasher all in the Professional series. At the one year mark the dishwasher broke down and required replacement parts that Electrolux was aware of. The oven racks (3) are all approximately 1/4 inch too small. So when you put almost any weight on them they fall to the bottom of the oven. Best yet just shy of the 2 year mark the door ice maker died. We called Electrolux service who directed us to our local repair company who arrived at our house and spent 4 minutes and $100 to tell us that this particular Frigidaire fridge was garbage and that he has repaired or tried to many in his area. He told us ours was non-repairable. Long story short we daughter for numerous emails and calls with Electrolux to only end up with a partial credit towards a new purchase which would cover approximately 35% of the replacement cost. At this point we gave up. We did however reach out to Leons Furniture where we purchased the group only to be totally ignored! Needless to say we spend all of our efforts spreading our message.

Frigidaire electric dryer gallery series. I bought a frigidaire electric dryer that has the lint catcher in the front. I cannot count how many times I have had clothes ripped and ruined by them getting caught on the lint screen. Had I known this was going to be a problem, I would have never bought this dryer.

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

My landlord purchased a Frigidaire refrigerator for me on August 2020. It stopped working in February 2021. After 5 repair visits and 3 months of no refrigerator, I contacted them myself and the customer service was condescending and useless. They seemed to think I should wait indefinitely for this to be fixed. Needless to say, I have had to replace it. I will never deal with this company again. Also, needless to say, the new one is not a Frigidaire.

I purchased a Frigidaire Gallery gas Range from Sears. In 4 months the touch pad stopped working. First one number didnt respond. So, we stopped using the 1 digit. Soon another then another stopped working. The Sears warranty was invalid. So I replaced the $120 touch pad myself. While taking out the old part I noticed how poorly the thing was put together. All the screws were over-torqued cracking the plastic parts in many places. I replaced the touch pad and it worked fine.Then 2 more months went by and the electronic brain shorted out in a thunderstorm. Again, Sears would not do anything about it so I replaced the part myself. Now the new Sears replacement touch pad is starting to not work again! We now have to cook without the #3. So 350 degrees is 400 degrees or 299. It is so frustrating. We bought a whole suite of appliances. Frigidaire dishwasher was so bad that we had Sears come and get it the day after it was installed and they replaced it with a Kenmore when I complained repeatedly. The refrigerator works, but is noisy. I will never shop at Sears again and I recommend that you buy nothing there. They do not back up what they sell!

So I bought this stove a year ago, a Frigidaire, but made by Electrolux. It is working fine but there are these little rubber feet on the bottom of the cast iron grates that come off (they stick to the enamel surface of the stove) every time you clean under the grates. So after almost a year and having lost eight feet, I decided to call the company and ask that they replace these small rubber feet. So I spoke to Jasmine with customer service and she said these feet are considered cosmetic and she was sorry I would have to buy new ones. Well okay, how much could they be? They are tiny black rubber nipples. Jasmine tells me I can have 8 of them for $29 and they will even give me some glue so they wont come out when you lift the grates. Are you kidding me?! They will give me glue, something that should have been done at the factory. So I asked Jasmine if I could talk to a supervisor. Well it took 28 minutes waiting on the phone for this supervisor. I know they were hoping I would hang up and just forget about it, but this is crazy, the feet probably cost 5 cents to produce. So charge me fifty cents. That’s $4.00 for 8 feet, Ill do it. The supervisor finally comes on. Her name is Jennifer. She can get me 16 rubber feet for the $29 and she wont charge me shipping. By this time I am fuming but remain polite and tell her I will not pay for something that should have been installed properly in the first place and that I believed this was a scam by the manufacturer. I will not let this rest because I told her these little rubber feet will create thousands of dollars of negative publicity for this greedy company that has no customer service whatsoever. I am not an idiot and I will not be cheated.

I am absolutely DISGUSTED with the treatment this company has given me. STAY AWAY FROM FRIGIDAIRE!!!! We got an in wall unit last year. They gave us a faulty unit that did not work straight from the box, and had to be replaced with a new one straight after buying it. Barely over a year later, in July, it stopped working again (was not blowing cold). I called Frigidaire for our warranty. They assigned an AC repair company to us. I called this AC professional to set an appointment. On the phone, keep in mind this guy has not seen our AC, our place, or has any idea what the issue is, and he immediately is saying we probably ** it up somehow and its our fault and there is probably nothing they will be able to do.... DUDE YOU HAVENT EVEN SEEN IT YET?!?!!?!? Super rude, condescending, and childish. He was supposed to come out one day, calls an hour into the absurd 8 hour time frame, and says that there are no other appointments in my area, and they are gonna come tomorrow instead. Really? Just because the drive is not worth it for you, you are gonna say eh ** it? Comes next day, and immediately tells me I am improperly dressed and I need to change because I was in shorts... my shorts covered everything important, and were completely appropriate. And even then, MY ** AC IS BROKEN IN JULY AND IM SWEATING LIKE CRAZY. How dare you judge me in my own home! After 2 minutes, he repeats everything he said on the phone, gives me no detailed explanation as to how we messed it up, tells me his signature line he used on the phone, you need to do your research, and leaves. Called my warranty company. The lady calls him to hear his side of the story, he talked over her, yelled at her, and hung up on her. She told me no matter what I did or didnt do, if the AC is malfunctioning, he was required to fix it because it was covered by our warranty. And she is immediately sent me a new company to work with, and said she will definitely be letting management know. Completely ridiculous. So now they send us a NEW guy. He was friendly, recognized the problem, and took the AC. His estimated time frame was 2 weeks. IT HAS BEEN 3 MONTHS!!!! It is almost halfway into fall at this point!!! Frigidaire has done NOTHING to speed up the process. I have been calling non stop. In OCTOBER they are just now telling me that my issue will not be fixed under warranty because the FIRST AC guy said my AC suffered abuse. I demanded the woman call the AC PEOPLE THAT HAVE MY AC!!!! I explained to the woman on the phone the first AC company is NOT even a legitimate company, and that he currently has multiple lawsuits for improper service on ACs. She checked with MY REAL AC company. They stated there was no such abuse or improper installment as stated. FRIGIDAIRE MAY THINK THEY CAN SCAM ME BUT NOT GOING TO HAPPEN. There is nothing I would want more than to get my money back.