2 years ago, we bought a slide-in convection range, dishwasher, washer, dryer, microwave and side-by-side refrigerator from their Professional Series. 13 months after using the range occasionally, the computer board malfunctioned because we used the self-cleaning option. Now 2 years later, the same thing has happened to our dishwasher.I contacted customer service and was told in so many words that this is a normal occurrence. And when she found out we had not purchased the extended warranty, they basically said get lost. After a heated discussion, she has offered to send a replacement for the dishwasher. After calling their service people, we discovered the labor to repair it will be almost half the cost we paid for it. They manufacture subpar appliances. It is unreal how many people they are taking advantage.

We purchased our oven three years ago. For the first time we used the self-cleaning function and it broke the oven. We contacted customer service and told us we need to pay for the repair. They dont care that they are selling a defective product.

Frigidaire oven model FFEF3048LSF - Bought new 3 threes ago. Had to replace circuit board because oven was not either getting hot enough or got too hot (would not maintain proper temperature). There were melted pieces of plastic attached to circuit board. We will never buy Frigidaire again.

I hardly ever write reviews, particularly if I am dissatisfied with a product or service. Ive always figured a mental note to steer clear of further patronizing a particular establishment or buying a product were enough for my personal satisfaction. However, my experience with purchasing a Frigidaire stove from Colders (333 S 108th St, Milwaukee, WI 53214) warrants a stern warning to other consumers TO BEWARE... I STRONGLY DISCOURAGE ANY CONSUMER anticipating doing business with COLDERS or purchasing a FRIGIDAIRE appliance.First off, I bought a Frigidaire stove and refrigerator from Colders in October 2016. Now, for the second time since October, the stove is malfunctioning, for the exact same reason as the first time... Which happened just a few weeks after the stove was purchased. As if the malfunctioning stove isnt enough of an inconvenience, we were informed by the 3rd party repair technicians contracted by Colders/Frigidaire to service their appliances, that the earliest someone could come out to repair the stove was Friday. The stove went out on Sunday. Because the hours of operation for the repair tech also sucks, the earliest we could report the malfunction was Monday. As of today (Wednesday), the repair date has since been pushed back to next Monday because the techs dont have the repair part in inventory.My mother is a senior citizen, and for the second time since October, is without a stove for in excess of a week. The first time the stove went out (did I mention for the same reason), my mother was without a stove FOR TWO WEEKS!!! On both occasions, my mother and I contacted Colders, who referred us to the repair techs. As aforementioned, the response time absolutely sucked! The initial appointment IS ONLY TO CONFIRM THE SOURCE OF THE PROBLEM. The repair tech pre-orders the replacement part (without seeing the appliance), based on the error code and hopes that the part is what is needed to rectify the problem.In our case, it was not! So, for the initial malfunction, the tech had to schedule a second appointment to complete the repair. I am anticipating this repair will work in much the same way. I am thoroughly disappointed in both the product and service at this point. We have requested that the stove be replaced, however we were informed that Frigidaire has to approve the replacement once the 3rd-party repair tech is on site. I am not optimistic.

We have a brand new side-by-side refrigerator, a Frigidaire LFUS2613LEO. Within three weeks, it stopped getting cold in the refrigerator section. Now all our food is spoiling as I write this. This was purchased at Lowes. When we called Lowes, they informed us that there was only a 7-day return policy and that they could not send a repairman for two more days! So here we sit with tons of spoiled food, no fridge for two days and can’t return the piece of junk nor are we compensated for all the lost food. If it breaks down within three weeks, I can only imagine how long it will be before it breaks again. It is obviously a lemon and there is nothing we can do.

In late November 2015, we remodeled our kitchen and purchased a complete suite of Frigidaire Gallery appliances. We couldnt install the dishwasher until the granite countertops had been fitted so the dishwasher went in last, a few days before Christmas. As soon as it had been plumbed in (at a cost of $120 by our Lowes kitchen fitter), a 15 minutes rinse cycle lasted three hours. I switched it off and reset the machine. Another 25 minutes cycle last four and a half hours. I called Frigidaire and they said that they couldnt get anyone out until January 2016! I called HHGregg who said that its not their normal policy but they would order us a new one, but we had to pay for it over the phone, return the old one to the store (a 64 mile round trip), and then we would get a refund on the original one. So 64 miles later, we had another dishwasher, which my husband had to install, since the kitchen fitter wouldnt come back without another charge. In February, I noticed that the side-by-side refrigerator was dropping temperature on the fridge side. It went from 38F to 14F, up and down wildly, then it would settle back at 38F, then the freezer would start to defrost. In the middle of this, we lost endless amounts of food as it completely froze in the refrigerator and defrosted food in the freezer. Customer service at Frigidaire was dreadful and they would not even guarantee that someone would call you to make an appointment for a further two business days. By this time the fridge went back to its normal temperature. I eventually got them to give me the local Frigidaire repair man and I dealt with him directly. Over period of a month or so, every time he was scheduled to come the fridge worked correctly, then froze everything in sight. Finally, we got it fixed. The damper hadnt been installed correctly and we were a filter missing. Were now holding our breath waiting for the stove or microwave to break down. I will never buy Frigidaire appliances nor will I recommend them.

In December of 2016 we purchased all new Frigidaire appliances. New washer, dryer, refrigerator, dishwasher, microwave/hood combo, and oven/cook top combo. The appliance store had a special if you bought all Frigidaire appliances. Big mistake!! Within 1 year the dryer, washer, and dishwasher all broke. Frigidaire fixed them under warranty. Within the second year the dryer, washer, and dishwasher all broke again. This time the repair bill was going to be on us and not cheap. We decided to replace all 3 appliances with Maytag and Kitchenaid. We have never had a problem with these brands.Fast forward to 4.5 years later and our Frigidaire refrigerator caught fire! Had to call fire department. The compressor caught fire and all the electrical is burned up. We have on order a new refrigerator from GE. Never will I ever buy a Frigidaire appliance again!!! Only 2 appliances havent broken, Oven and microwave. I cant wait for the micro to break because the hood vent sounds like a jet airplane when using it. Has from day one but it does work.

I purchased the gas range 2 years ago. Within a month something had dripped down on the glass of the door and when I attempted to clean it, realized I was unable to because it was between the two layers of glass! Most ridiculous design. Id noticed that the back panel gets very hot when the oven or broiler is used. Tonight Im unable to turn off the broiler. Ive just been reading some of the other comments made by customers and realize it will almost be cheaper at this point to buy a new stove by another brand than to buy another piece of garbage like this item has turned out to be. The knob design is ridiculous as well. Leaky and different than any stove Ive had in the past. Think Im turning it off and its not off but LOW. Item looks good but shoddy made.Refrigerator is the same. This item looks good but dents so easily because the metal is so flimsy. My shelves are made of plastic and glass and the plastic has become brittle with the cold and many are developing cracks. I would sadly NEVER, EVER recommend this brand to a friend again. Im very disappointed and my family has always been a Frigidaire supporter.

Purchased dryer in December of 2012, recently broke due to a damaged fan. When service person returned with the part he discovered that the motor had ripped apart from the base of the dryer, unfixable. Frigidaire refuses to compensate an obvious manufacturers defect, will never buy another Frigidaire product.

As a result of an inability to control freezer temperature, food in freezer got freezer burn and in fridge any beverages next to freezer wall got ice in them. Service company, Anderson Appliance of Pensacola, was very responsive and tried replacing all electronics to no avail. After replacing two boards and reprogramming them, they declared it a defective refrigerator and put me in contact with Frigidaire warranty. At first this was a very frustrating process as they only wanted to replace it with the replacement for that model which would not match the finish on the 3 appliances we bought at the same time while building our custom home. We expected that any replacement provided would have to match the other Frigidaire appliance we bought less than 6 months before.I wound up calling and getting another warranty representative who was sympathetic to our issue and immediately had the supervisor upgrade us to the only refrigerator with the same finish at no cost to us. Juanique and Matt ** were very helpful in quickly resolving our issue and following up to ensure that the vendor we bought the refrigerator from ordered our replacement and did not charge us for it. Although it took a long time to get the initial approval, once I found the right staff in the warranty department, our new refrigerator was delivered within a few weeks. We love the new refrigerator which holds its temperature in both compartments and are thankful that Frigidaire helped us resolve this issue to our satisfaction.

The Frigidaire that I have is actually over 12 years old. It's an electric stove. I really don't care for electric stoves however does a great job. It's beginning to see its last days but it has served me well.

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

We bought the range 2 years ago and last week I bumped the door on the side with my leg and the glass shattered. Contacted Frigidaire and they told me I would have to buy a replacement part and have it installed because it was considered abuse. Why would it shatter if it was bumped other than a design flaw. I would never buy one again.

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

In February 2018, after seven years of owning a basic cheap model dishwasher (that was working fine), we decided to upgrade to a Frigidaire dishwasher. What an awful mistake; our nice, new, fancy dishwasher stopped working this week. We had a repairman out and were informed that the dishwasher needed a new motor. That is absolutely ridiculous - the dishwasher gets very little usage but is now totally useless to us. Do not, do not, DO NOT purchase a Frigidaire dishwasher. Frigidaire has been in business for years and you would think they would have gotten it right by now. When I was growing up there were a few products that everyone loved: Frigidaire, Tupperware and S&H Green Stamps. (I am really dating myself) S&H Green Stamps are long gone, Tupperware is almost exclusively online and Frigidaire no longer equals quality. What a sham and a shame.

We had our unit delivered in our drive way sitting on two broken pallets barely able to stand on their own. If I didn’t get them pulled inside my garage the wind would have taken them over. Needless to say the fridge does not work at all. Is almost November. The repair guy has been here twice to twice replacing parts with no luck. Basically I am screwed is what it sounds like. I have no way to eat and feed my family and keep their medications cool. I have tried several times calling and I get put on hold and eventually they hang up on me. I demand a new fridge. Not waiting more months for parts and continued efforts to get this piece of crap to work.

We purchased a new home in 2008 and had new Frigidaire appliances as part of that purchase (dishwasher, stove/range, and microwave). About 2-3 months ago, we began to smell an electrical or plastic burning smell every so often but couldnt place the smell after going around the house. Last weekend I noticed a puddle of water on the floor and after some investigation found that our dishwasher was leaking. Originally I just thought it was from a leaking hose or something. Upon further investigation, we found the heating element burned through the bottom of the plastic tub of the dishwasher (we also discovered our floor and cabinets near the dishwasher are damaged as well and need to be replaced).I checked for recall information and did not find it. I contacted one phone number and touched base with the local Frigidaire repair company. They said Frigidaire would definitely want to know. So, I contacted Frigidaire to let them know of the problem and report it. I wanted to be sure they had all the information about what happened to us to be sure it wouldnt happen to someone else.When I called them, they asked for the model and serial number, and asked if I had an extended warranty, in which I didnt. I told the representative that I wanted to report the heating element burning through the bottom of my dishwasher plastic tub and that it didnt seem like a normal wear and tear kind of issue. And I said that I thought they would want to know the details about it to make sure it didnt happen somewhere out, or potentially help me with my situation. I was put on hold for them to talk to a supervisor. I was told that they made a note of my issue (literally no details given yet). And since I was outside of the 12 month warranty, there was nothing they could do to help me.I told her again I thought they should know about it and the details of what happened. She said her supervisor said that it usually happens when something heavy is resting on the heating element. I was a little taken aback that the initial was that basically we were resting something heavy on the element to cause it to happen. I said, So your reasoning is only that I put something too heavy in the dishwasher. She told me she wasnt accusing me of that. I asked her what else it could be. I said that I wasnt trying too difficult, but I had hoped Frigidaire as a company would be interested in knowing what happened with their product to potentially protect other consumers from the situation I was in. The response was “Is there anything else I can do for you?” I was surprised and expressed to her that I was thoroughly disappointed in Frigidaire. Their lack of interest in knowing the details of what happened to me and making accusations showed they had no genuine concern for me as a consumer or other consumers who may be facing the same things. She again said she wasnt accusing me of anything, but I asked her to explain what else it could be. She only said that heating elements burning through the tub are caused by heavy items resting on the element.I believe there is a design flaw with this unit (model # FDB1050REC2) and that the heating element should be better supported in the tub. This dishwasher is only 3 years old. The situation is not from wear and tear of other items or breaking of something. It is a flaw that unfortunately Frigidaire is not interested in investigating or even acknowledging as a potential issue.

Bought at Best Buy whole package... fridge,stove, microwave, dishwasher. I thought I was buying the best of the best. However not long after, I bought everything. About 4 months into using the fridge, the temps went wacko!!! Currently fridge temp is 63 and freezer is -30. We lost like $200-$300 worth of food. No help from customer service... Its been almost 2 weeks now and finally service guys coming today. However I have no hope as reading These reviews makes me think this is my first problem but not the LAST... Im so sad and disappointed... This is the worst buy I have ever made.

We bought Frigidaire Gallery fridge and dishwasher about 18 months ago. The dishwasher had to be replaced twice within the first months of use, and fixed twice ever since (didnt start, and the the soap dispenser wouldnt open). The fridge has been the most horrible product I ever owned. The biggest problem is the door. It DOESNT CLOSE. The door is so light, you need to literally push it firmly. Just swinging it will not close it. However, when you push it close, it quite often spring back and stays open. We had 3 repairmen over to fix it, one of them incredibly rude told us we do not know how to close the door and smirked at me when I objected. The other 2 came, opened and closed the door, said there was nothing wrong with it and left. Then, the front panel with the choice of ice or water, broke and needed to be replaced.Next, the ice maker. First, it is tiny and at summer, when my husband and I want to get ice for our drinks, it starts churning and making noises, and we need to wait for a few hours until the new ice is made. I think a fridge should be able to make ice for more than one pitcher of ice tea. Last night, I wanted ice and put a glass under the dispenser. Fridge started to make loud grinding noises, and nothing was coming out. When I opened the fridge, the ice maker was jammed, ice spilling INTO the fridge. We cleaned it, but this morning there are loud thumping sounds coming from the fridge. The overall experience with Frigidaire products has been nothing but a headache and I am warning all my friends and family to NEVER buy their products. How can this company stay in the business is beyond me.

Not a bad looking stove. Simple to operate. Poorly put together. Oven handle broke off. Emailed company about problem. No response. There have been several complaints for same problem from other customers.

Ive never written or voiced a complaint about a product before... but this is the worst company and product that I have ever had the displeasure of experiencing and I feel compelled to warn anyone about to spend thousands of dollars on junk. We upgraded our kitchen with perfectly good functioning appliances and replaced with Frigidaire professional series stainless appliances thinking that the look and functionality would be be an upgrade. We are sad to say that we have had a revolving door with repair-people on ALL appliances... especially poor are the dishwasher and microwave with multi-failures. We purchased our first extended warranty only due to the fact that we know that we are going to need it to manage their poor performing products. (FPHD2491KFO, KPBM189KFC, PHB2899LFB).We thought at first we had a bad luck but in two years the repairman that has repeatedly been to our house replacing two magnetrons in the microwave, pumps in the dishwasher, motherboard in dishwasher, motherboard in stove, not sure what was done to our warm, non-freezing freezer. The repairman said that we unfortunately bought junk and the 8 or so repair visits taught us how to manage our appliances. Examples of how I can better manage my new professional appliances: Dont boil a lot of water on stove. That will eat at the electronics of the motherboard of stove and over the counter microwave both of which have been replaced. Dont use rack in microwave as they are known to fry magnetrons... No advice given after second blown magnetron and no rack in microwave. Dont use liquid dish soap in dishwasher (wont clean dishes). Clean your dishes before putting in dishwasher (to avoid plugging of pump). Only use 1 tablespoon of dry soap in dishwasher... That is all that is needed to clean dishes. Avoid using heat dry in dishwasher to avoid motherboard from frying.Need I say more? These are perfect appliances for you if like to spend thousands of dollars in appliances only to have multi-repair visits, a $700 microwave currently busted, missed work for multi-days to fix new appliances, spend hundreds on warranties to manage faulty products, And have fun dealing with customer service and the warranty division too. Every time you call, it is like you have never called for a warranty claim ever. Youll have to ask them to dig deep to find your appliance issues and they always seem surprised.

I purchased a stand alone refrigerator 6 years and it died in 4 years. I had to purchase the same refrigerator to replace it because of the space it occupied. The new refrigerator lasted a little over 2 years and wont cool. Frigidaire refuses to help. They only give one year warranty because thats all they last. Customer service not helpful at all. Suggest people buy another brand.

When I moved into my house in July 2012, the Frigidaire kitchen appliances were all new: refrigerator, gas range, dishwasher, and microwave. They were the lower-end Frigidaire models -- but I was okay without having any bells and whistles. I registered them all right away. Within 6 months, one of the refrigerator door shelves had cracked in half (apparently a gallon of milk was too heavy for it), so I had to buy a replacement part. Within 18 months, the door switch on the microwave malfunctioned -- which meant that anytime the microwave door was closed, the microwave turned on! (Thank goodness that happened while we were home, or I imagine my house would have caught fire!) It was past the one-year warranty, and customer service was horrible and unhelpful. I would have had to pay a minimum of $150 to have it even looked at, plus the parts and labor, plus the cost to have a handyman take it down and then put it back up.The customer service representative even admitted that it wasnt worth repairing. I gave the broken microwave to the metal recycling guys and bought a Samsung (which I love). Now, a little over 2 years since I moved in, the glass inside the oven door SHATTERED when we turned the oven up to 425F to make a pizza. (I have a photo but I am not able to upload to this site.) Im thinking there must be a faulty seal in the door, but I really cant be sure how this even happened. Glass particles are falling out of the bottom of the door, so now we have to be careful when we walk in the kitchen. I am going to demand a new oven door from Frigidaire customer service: But at this point, Im saving up to buy a new gas range. I will NEVER buy a Frigidaire product again.

I have purchased about 6 stainless steel Frigidaire packages (stove, microwave, dishwasher, and refrigerator) for my upscale rental homes since 2008. Every year I have multiple problems with every single one of these appliances in every single rental home. My renters are not mistreating these appliances. The thing that goes out on these is the electronic motherboard and the cost is $300 for the board plus another $150 for installation labor. I have finally decided that I will start replacing these appliances as they break with other brands. Right now, I have a stove with a bad board... This is the 2nd one, and a dishwasher with a bad board. These appliances are costing me so much money!!!

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

I purchased this microwave to match the Gallery range that I purchased while remodeling my kitchen. Big mistake. Within a few weeks of installation, we noticed that the preset cooking options were not properly calibrated - popcorn didnt pop, oatmeal didnt completely cook, meat wouldnt defrost properly based on the presets. It seemed like the unit was running at about 60-70% of the efficiency it should have. I called Frigidaire numerous times and they said that this is normal, try a different container to cook in, etc. Eventually, I was able to get someone that supposedly was in customer service that dealt with the engineering end of things. They said that a little variation in efficiency is not a big deal. I asked if their acceptable range would allow a microwave to perform at 60-70% of designed efficiency. There was a long pause and a lot of excuse making. They ultimately said that what I was experiencing was within the acceptable range of performance and they said that they would not send out a tech to evaluate the microwave. I called the local rep company and they said that a service call was going to be as much as $125 to troubleshoot the microwave. I called Frigidaire back a few weeks later and the same story. I called Lowes and they refused to help saying it is something that falls on the manufacturer and they refused to make a phone call on my behalf but offered the Frigidaire customer service number. Yesterday - 16 months after installation - 4 months after the warranty expired, it no longer heats anything up.

I bought a Frigidaire FGMV174KF microwave in August 2012. In April 2013, it stopped working. For two months, I have been trying to get it repaired. Parts are not available. Authorized repairmen are not available. Yesterday, I received a letter from Frigidaire that the warranty expired on May 15, 2013 (8 months after I bought it?), but I can spend $29 to extend the warranty.

STAY AWAY FROM THIS COMPANYS BRANDS! I have a Frigidaire french door refrigerator that I bought new four years ago. I did not purchase the extended warranty and during the first year, I had at least two service calls for the unit not cooling. After the warranty period, the freezer would frost over and actually had ice build up inside the drawer that required I do a manual defrost.I came home from a trip and the temp in the refrigerator was at 67 degrees but the freezer was still working. The appliance repair tech that came to evaluate the unit said that both computers on the unit were not functioning and the repair was going to be ~ $500. He ordered the computers and when he came back, he pulled out the unit to check the freon and the back of the refrigerator was rusted. Its a known issue with Frigidaire and he called them to explain the issue so I filed a ticket to see what they would do for me. The options were that they would possibly replace it or pay a reasonable amount to me based on depreciation. I was told by the rep at the call center that the refrigerator was under a do not repair order so it should be repaired.After 10 days of waiting for the company to evaluate the unit, their final offer was a 25% rebate on another model. Ive been out several hundred dollars and am going to be out another $500 for computers on a unit that they know is defective or $1300 to replace the refrigerator. Im just going to bite the bullet and repair the thing vs. buying another piece of crap Frigidaire and be out approximately $1300 with the rebate that they offered. Really not good customer service that you admit the unit is defective and issue a do not repair order but dont back up your appliances. The builder put Frigidaire in my home, Stove, Microwave, Dishwasher but I guarantee you that as they fail, it wont be Frigidaire or any GE brand that will replace them. SHAME on YOU.

I bought a refrigerator from Lowes about 4 yrs ago and havent slept since. The thing is so loud and vibrates so bad that I cant hear the television thats in the other room. I wake up all night just wanting to push the junk box out the door. I called about the noise issue when I first got it and they told me it was that was normal. As soon as I can afford it this piece of junk is going in the dumpster and Im buying a new LG brand. And NOT from Lowes.

DO NOT BUY THIS for $2000. It has broken every 2-4 months for as long as I have owned it. It is refrigerator, but the bad design AND bad craftsmanship - I am sure all of the devices they sell under this (Chinese made) name are junk. DO NOT BUY IT. Get a better Chinese/Korean one like LG or Samsung.

I purchased this refrigerator in September 2016. The plastic lining, the doors have all cracked due to the cold temperatures. The plastic started cracking within a year of purchase. I previously had a GE for 15 years and never had any problems. This new fridge has plastic pieces hanging off of them and is visibly horrible. I purchased the warranty and they say it is cosmetic so they will not cover. I have called Frigidaire and they want me to purchase new doors. When I asked to escalate they provided me a P.O Box to write a letter in hopes that I would not bother.I cannot believe that I spent so much money on a horrible product that is cheaply made. We have 4 adults living in our home and expect our fridge to last more than a year. I have a claim currently for my ice maker because it jams, stops working and then drips all along the front side of my fridge. Lets see how that goes. I am writing a letter and I will provide an update if they even respond. DO NOT BUY FRIGIDAIRE! They make cheap faulty products and their warranty and service sucks.

We purchased a Frigidaire refrigerator in May of this year. Because of the pandemic, I received my fridge in July. Initially the fridge worked very well. We use it in the garage only for bottled water and Gatorade. We were not planning to use it in the winter as it is not “garage ready”. Towards the end of August, we noticed a small crack in the bottom floor of the fridge. We should have taken a picture of it...lesson learned! It is now the beginning of October and the crack has started to open up with the edges of the plastic curling up and exposing insulation. The plastic surrounding the crack is now starting to bubble and looks like it may follow in cracking. I have plenty of pictures. I tried to contact Frigidaire but all I can get are recordings (“due to high customer call volume “) that direct me to a local repair shop since my fridge is only a few months old. The repair shop was very good and sent the pics of the fridge directly to Frigidaire. However, Frigidaire claims the damage is not covered and blames me for dropping something on the plastic causing the damage. As far as I know, nothing has been dropped in the fridge. Even if a plastic water bottle was dropped, I am amazed that it cause a cracked in plastic that is now deep enough to expose insulation. I also don’t understand how all of the plastic is bubbling up underneath. That is MOST DEFINITELY not caused by something being dropped. When I called to follow up on the case number given by the local shop, Frigidaire operator is a recording saying they are unable to take any calls. For a company as big as this, with products as expensive as theirs, how is this acceptable customer service?! You can’t even reach them!! Totally unacceptable and I will never be purchasing a Frigidaire product again. I will most definitely be leaving a review on my YouTube channel detailing my experience with this company.

I bought a Frigidaire front load washer, and have had problems right from the start, so we had gotten a extended warranty through Frigidaire, and have had problem after problem (serviced at least 7 times in 3 1/2 years), and told from a Manager at customer service Jennifer that not only will they not replace this lemon of a washer, but are not responsible for the horrible service men they send out to my home, the first one General key Stone tried to lie and say it was something I put in my washer causing the problem to the company, but told me different, and found out from another service man that he just lied cause it was a hard to get to piece he had to replace, and then that service man who came back several times hit a valve and caused my basement to somewhat flood with this rusted water from a old pipe that was not being used, and brand new towels were ruined, along with a throw rug. You also have to wait for the servicemen to come, (and take off from work these days, and pay for wash to be cleaned while waiting), and then wait at least a week or 2 or 3 for the parts, and then another week for the repair Apt. This company is of no help. Do not buy anything from Frigidaire including any service contract. Youre better off just buying a new machine from a good company like Whirlpool. Will never purchase anything from Frigidaire again.

The ice maker has not worked right since we purchased the refrigerator (#FGHB2844LF Model, Serial#4A03006967). We have had 3 repairs, going onto 4 repairs for the ice maker. It continues to breakdown and ultimately water leaks out onto my hardwood floor causing damage to the wood. This is a lemon and Frigidaire will not take this back. So fix my floor damage please and I am very dissatisfied with this model, seems repairmen cant fix it.

We bought the set in 2011 and I sat down and read the book with the washer and dryer from cover to cover. My husband laughed at me but found out heavy clothes on the bottom, lighter clothes on the top, has a clean cycle you do once a month. Doesn't show on the panel of the washer but tells you in the book how to access it. Mine is in a basement and has never had a bad odor or any mechanical problem in 3 years. Uses very little water and clothes come out clean and smell great. I open the door when done and pull out the soap and bleach dispenser tray when not in use. My sister says her cleaning woman works for others and has had every front loader break down often. I maintain it's how we treat them. If you load them all carelessly, it makes them off balance and will cause damage. Will buy another set if these ever quit on me.

We purchased a brand new house in March but the oven has been having issues. The technicians came to our house for several times to replace the motherboard then the wirings. Now we are having issue again on the temperature control. We are asking for replacement the last time we called customer service last month due to several problems arising with the brand new oven for four months but they refused. Our oven is rarely used. We only used it for heating pizza. It is just frustrating because we have all these issues/problems with the brand new oven which was rarely used. There wouldnt be any issues like these if they have thorough quality control. They kept on telling us that they will not replace it because it is still repairable but we are not technicians. DO YOUR RESEARCH BEFORE BUYING APPLIANCES ESPECIALLY FRIGIDAIRE/ELECTROLUX.

I bought a new Frigidaire dishwasher model FFCD2413UW at Lowes. Biggest mistake ever. Problem one, there is no mention anywhere about the fact that you must buy additional parts to install your dishwasher. This caused two 70 mile round trips. Problem two, The door on this dishwasher has no latch. With no latch to click to open it you must employ brute strength to open it.Problem 3, once you get this piece of junk open the door wont stay open. The problems here are numerous but the most aggravating is that when you open the door to load the dishwasher and pull the bottom rack out, the door starts shutting on its own sliding the rack back into the dishwasher. I have been employing a brick to hold the door down while I load the dishwasher. Problem 4, I thought my previous dishwasher was loud. This dishwasher drowns out every other noise by a mile. We have been setting it to come on later, it only has one setting for this, 4 hours. So now around 2 am the entire family meets in the kitchen to find out what the racket is about.

My parents redid our kitchen about 5 years ago. They picked Frigidaire Gallery (microwave/gas stove) Amana fridge. Just over the 5 years we have had to get all appliances fixed, some multiple times. Within two weeks (about a month ago) the Amana fridge stopped cooling, the problem was a clogged tube, easy fix. Then our gas oven would not heat. A GAS OVEN! (had a 50 yr gas oven when we bought house = no problem) Shortly after that, the right front burner needs a new part (sparker). The microwave has broken multiple times. It now doesnt work at all. Overall it has cost about $1,300. I will say it does pay to buy the higher end appliances. For example, the Frigidaire professional dishwasher has had no issues - thus far.

Frigidaire gas range - One of the burners burns way too high and hot. The manual says it can be adjusted. I had 2 service calls for this issue. Both servicemen said it was by design and there was nothing wrong with it. What??? It does not have a low setting, I cannot use this burner and it is the largest one! Frigidaire uses a third party service, AE Factory Service in Texas. Im Im Maine, they have no idea who they are sending and they dont care. Also bought was a refrigerator, and the if maker is a nightmare. The service man said, I should never buy a refrigerator with an ice maker, they never work right. He didnt bother to try to fix it. Frigidaire does not care about their customers.

I purchased a FRIGIDAIRE GALLERY, which included dishwasher, microwave, stove, oven, washer and dryer, at the end of 2012. The refer was about $2000. The ice maker started leaking. I took it apart and found the small ice tray inside the maker was cracked which allowed the water to overflow into the ice below and cause a blockage. I attempted to purchase the tray. What a fiasco. After wasting an entire morning working and searching for this part, I finally got through to the company. I was told that I am unable to purchase the $2.00 plastic ice tray separately, like LG and Samsung allow you to do. I need to replace the entire ice maker. I AM TOTALLY PISSED. The ice maker is $110.00 and the tray is $2.00. What a piece of crap. I will never purchase another FRIGIDAIRE PRODUCT EVER.

I purchased a Frigidaire dishwasher FRGallery-FGID2466QF serial #TH62331408 on September 5, 2016 by August 2017 it was leaking. Upon calling Lowes regarding the leak, I first had problems with the 1st company they were sending who was rude to both me and the Lowes representative who wouldnt send All Valley Appliance to my home due to their rudeness (filed a complaint with Lowes Corporate office regarding that) and they then sent Fosters Appliance who came took pictures. The tech found that the machine was leaking from the top of the tube from the seam. Clearly a defective product. The tech apparently listed it as physical damage so Lowes will not stand by the product they sold me. I spent over $400 for this machine to last 1 year. How is this fair to the consumer. I had the dishwasher installed and it worked fine for 1 year only. There was no physical damage. I have asked for a second opinion and wont get it until Nov. 6, 2017 which pushes the machine completely out of warranty. I see from the consumer reports that FRIGIDAIRE is not the product to buy and Lowes is not the company I want to deal with ever again. Why is it that the consumer must incur additional costs for extended warranty when we are already being ripped off. DO NOT BUY FRIGIDAIRE this is the second dishwasher that I purchased and it started leaking. The first was older so I just assumed it was time to get another. My mistake is believing it was age and not the manufacturer.

Frigidaire only has a one year manufacturer warranty... they dont make items last very much longer. I purchased the refrigerator in Oct. 2016 and 3 years, 4 months later, the compressor went out. Seems like newer items arent made to last. Very sad how we have become a single use society with companies like this that charge too much for such little quality.

Purchased a Frigidaire side by side. Within a few months the liner in the refrigerator started to crack. Called Frigidaire to have a repair done. Repair was done only to look like they placed tape over the cracks. Called to let Frigidaire know I was unhappy for them to tell me they couldnt replace because the factory didnt condemn it to be not in working order. Paid over 800 for this and to be stuck with something that looks like my 3 year old fixed.

Its systems are super easy to maintain and clean. Very cold air is produced and it's very quiet compared to other products. It's also very affordable and space saving on certain units. It has been great overall. Product quiet and effective. Not much water waste either for those who don't like to waste. I enjoy it a lot after a hard day of hot work. Cool, sleek design on some products. They're very edgy and give a home or business that extra touch that makes it seem more modern and beautiful. It has never given me any trouble in almost 3 years. Best investment of my life. I just clean it externally and let it rest for a few hours a day. Other than that nothing needs to be done.

I had a lemon of a fridge. They paid for labor to have it looked at then told me I would receive a new one in 10 days. After 10 days I had heard nothing. They will not call you back or offer to even help just throw you in a circle to talk to other people. Long story short 3 1/2 months later I personally had to drive to a shopping facility to get my (installed fridge) because they couldn’t ship without more paperwork from Frigidaire. Taking to Frigidaire they said waiting on my payment that they already had. Do not use Frigidaire. I will never recommend them with the headache it caused. I should of just went and bought a different brand.

I purchased all new appliances for our kitchen 3 years ago. We bought the professional series 2 door refrigerator with the bottom freezer, the professional dishwasher, the professional cooktop, the professional double oven and the gallery convection/microwave with the ventless hood.. We have had continual issues with the double oven model number fpet3077rfa. Initial install the motherboard and fans burned and almost caught our house on fire. Then we used the self cleaning mode a few months later and the upper oven had several failures and took over 2 months to get it properly repaired. Now both ovens do not cook food evenly. The back half will be burned and the front half will not be fully cooked.Two weeks ago our convection/microwave model number fgmv154clfa completely stopped working. It is not the breaker and there is power to the unit. We have called a service company but they are two weeks out before they can make it here. Our refrigerator is making strange noises and with all we have had to deal with it is overwhelming. We spent a lot of money getting what we thought was quality, top of the line appliances that would last us 10 years plus and they have been problems since day 1. We will not purchase Frigidaire products again.C.

I have a refrigerator with a freezer on top. I have banged my head on the edge or underneath the freezer door while it was open on several occasions. Last night, I banged my head so hard that I sustained a serious neck injury. I still have a headache and being treated by a doctor. This has never happened to me before with any other refrigerator/freezers. I will get rid of this refrigerator to prevent personal injury from happening again. I didnt want to spend the week leading up to Christmas in pain, but I am. Im very frustrated! I have had two whiplashes from car accidents and this mishap with my freezer door has only compounded the problem.

We purchased our stove on 7/29/21 and it was delivered and installed by 8/12/21. Used twice and the control panel shut off when I was using the air fryer! So far two service calls have been made and the stove is still not fixed. First service call was on 9/13. Technician didnt have parts and they needed to be ordered. Second time he came on 10/4, replaced the parts and it still didnt work. He suggested we talk to the electrician that did the wiring. Our electrician came out today and everything was good with the electric to the stove. SOOOO, I had to call Frigidaire again to schedule another service call. Its absolutely impossible to get through to customer service and when I did, I asked to speak with a manager and she hung up on me! So I called back and waited on hold again only to be told that the stove will not be replaced until deemed unrepairable! Again, I asked to speak with management and told, I would get a call back in 1-2 days. My next appointment to have the technician come to the house is 10/14!!! Its 10/5/21 and I still have no resolution for my $1800 oven! We basically got a lemon and Frigidaire isnt willing to step up and honor their commitment to good service.

I read a lot of reviews before purchasing all new appliances for my kitchen.....Ive been a Frigidaire user in the past and loved the quality of the appliances. I was concerned about some comments on this site, so I investigated other sites and stores. I am extremely happy with the new smudge-proof stainless Professional Series appliances. With 9 grandchildren and a house at the beach these appliances take a beating. Ice maker is amazing....constant ice and quick too!..Range looks and works great...perfect temp rate. Dishwasher is quiet and cleans very well...I got the plastic tub as I always had a problem with wet tub and wet dishes with the stainless interior and I am happy with the choice. Finally, the micro....did have to have service out as soon as we installed...It was due to a loose interior part.....Fixed in 5 minutes by a very professional looking/acting repairman. So, I would recommend the Frigidaire products.....Price is great, products look stylish, and work very well. I did get extended warranty...just in case. Compared with my kids Sub Zero and GE Profile products.......I got the best deal!

I purchased a new double wall oven in Oct. 2012, and was generally happy with it. The first time we tried to use the self-cleaning feature, after several months, after a while running the self clean, the oven showed an error code and then shut down. It worked fine otherwise, but we have not been able to self clean. In the past month, we have started getting the same error code (F43) when using the oven for regular cooking as well. Although we could tolerate the lack of cleaning, we are now trying to fix. Frigidaire initially would not help, as we are out of the 1-year warranty period. Then they offered to pay for parts, provided we use an authorized service technician. They sent me the 3 service technicians in my area, and 2/3 did not return my phone call. The third came out and reported that the labor alone to fix the oven would be over $400, requiring replacing of a fan and a sensor. I contacted Frigidaire again, expressing my dissatisfaction with the oven, and telling them I didnt see a reason that a new oven should require these new parts, as well as being unhappy with being forced to use a particular service company, who seemed to be charging a very large amount. Completely unhappy experience, and I will not be buying a Frigidaire again.

Bought a new French door Refrigerator and have had constant problems with the ice maker. The refrigerator was replaced by Frigidaire and now to find out the replacement was 2 years old and has the same ice maker problem. They call out repair companies that have extremely rude employees and problem cannot get resolved. Never can get the same customer service representative on the phone so have to repeat the same issue over and over.I am considering putting the refrigerator on the front lawn with a big sign on it. This will be the best advertisement. Frigidaire tells me they have a bulletin on the ice maker being bad but can never seem to find a way to correct it. All I want is my ice maker repaired so I do not have to keep buying ice and explaining why to guests. I do not feel with a refrigerator only 3 years old I should be having to write this complaint. If Frigidaire knows they have a problem with these ice makers they should just step up to the plate and make it good.

Updated on 05/27/2020: This is an update to a post of an original review July 18, 2019 on the Frigidaire FFAD5033R1 dehumidifier. I did receive a replacement unit from Electrolux later in the summer of 2019. I was surprised as it just showed up in a box at my door. I used the dehumidifier the rest of summer 2019 with no issues. It is now almost June of 2020 and Ive powered it up for the summer. I am very disappointed to say that its already displaying the FO error code. Not even a full summer of use to this point. Ive sent the required information to Electrolux, again. I dont understand why they dont fix whatever the issue is with these dehumidifiers, or totally scrap the design and start over.Original Review: I purchased dehumidifier in 2017, used for that summer and 2018. Turned on in 2019 and found that refrigerant had leaked out, due to rust all over evaporator coil. This explained a reddish color in water when I dumped the tank. I didnt see the rust until I removed the back cover to inspect. I contacted Customer Service. They send a form and instructions to complete for unit replacement. I complied, but its been 50 days and response. This unit was obviously rusting from the day I purchased. Ive seen other complaints with pictures showing the exact same issue that I had. The design is faulty and Frigidaire no doubt knows this, but assumes it will be out of warranty by the time it totally fails. This was the last Frigidaire product I will ever own. Buyer beware! If you do take a chance, you should probably remove whatever covers you can and inspect as soon as you get it home.

When I bought my house in 2008, I got all new Frigidaire appliances--what a mistake! My stove was serviced almost 10x in less than one year! It is supposed to be self cleaning and the inside of it looks like a nightmare! My fridge has died and I have lost all my food! Their response is sorry, you didnt get extended warranty so you will need a new one! Nice. I will be sure to tell everyone never to buy a Frigidaire appliance ever! They are the worse! I am out $300.00 in food and no refrigerator!

When I went to turn the oven on using the control panel it pushed away from the stove as if the glue stopped working - it later sparked and almost caught fire when I tried to turn the oven off. It should not have pulled away the way that it did and now the entire unit will not work. I took picutres and even called/chatted with Frigidaire and they were not able to help me. I requested they send someone to verify this was a defect and they wouldnt even do that. Very disappointed and will likely trash everything Frigidaire given their lack of service and assistance.

We bought an upright freezer on July 15, 2019. It broke Nov 2, 2019. We purchased from Lowe’s, they told us we needed to contact Frigidaire. Of course no one answers the phone on the weekends. Cost me $134.00 for dry ice to keep all my meat frozen. When I called Frigidaire on Monday they couldn’t get a repair person here till Tuesday. I asked if they would cover the dry ice purchase. No that’s my problem. How rude and how bad must their products be if they can’t get someone out here right away. Must have a lot of service calls. Doesn’t say much for their products.

Both refrigerator and gas range were delivered April 2018. Refrigerator: By the end of June 2018 I had a warning that the water/refrigerator filters had to be replaced. I was told the filters were good for 6 months!!! Therefore I called Frigidaire dealers in my area to place an order the end of June/1st week July 2018... All of the dealers were out of the filters. Therefore I called Frigidaire. I was told the filters would not be available until October 15th 2018. NOW I HAVE PAID EXTRA MONEY FOR FEATURES ON THIS EXPENSIVE REFRIGERATOR THAT I CANNOT USE. To make a long story short I called Frigidaire for the rest of the year of 2018... In December before Christmas I was told the product would be in and I could pay for the order upfront. I did not received the filters until February 2019. Then, the frame that holds the drawer and shelve intact split. I had to order that in December 2018 as well. Although the refrigerator is not a year old the company would not cover it. I complain about having problems with the frame after delivery... Someone came out but the problem was not resolved. Called Frigidaires customer support. I was told to spray Pam on the drawer in order for it to slide easy!!! Yesterday when I went into my refrigerator I found out theres another break in the plastic frame....in the exact same place the first break was. Here I go again calling Frigidaire again about this lousy product!!!Gas range: I was using my range cooking for the Thanksgiving holidays...and my Carbon Monoxide Alarm went off. I had to get my son, granddaughter and myself out of the house. If I did not have the carbon monoxide alarm it would had been tragic. I called the gas company in my area and they verified it was carbon monoxide... I called Frigidaire and they set up an appointment for someone to come out. Frigidaire gave me the information of the service person and phone number... I took it upon myself to call them a few hours after I spoke with Frigidaire. The service person told me they were no longer doing service calls??? I had to call Frigidaire back to let them know in order for them to reschedule someone else to come out. Within a week a service person came out with new parts for the gas range.

Our front loader washer was purchased in 2008. The door has rusted along the bottom, as well as the hinges. The rubber gasket is covered in mold and the door now leaks. It hasnt shut properly from the time we got it. Also, the door doesnt line up at the bottom.I contacted Frigidaire via email to see what they suggest as far as replacing the door or repairs. They simply replied that they couldnt offer any assistance, and that was it. I let them know that if they couldnt help me I would no longer purchase Frigidaire products, and I got the same response. Im not looking for a free washer here, just some help to get this one fixed and keep it operating.

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

What a CHEAP BRAND. We bought brand new house with the FRIGIDAIRE BRAND appliances. From day one we had issue with Fridge door panel and water filter. Never get fixed. We turn on the Range stove and oven it starts making grinding noise. Sound was so loud that makes you scared. Service technician came and mentioned that we would have fire if I was continuing to use it. The fan inside the oven was broken. Top range surface working but the color start coming off. Looks ugly however they don’t cover all this. Ridiculous. Brand new beautiful home with ugly Frigidaire scratched stove. They want you to take additional warranty however they don’t even take responsibility on fixing stuff under one-year warranty. Service people come and they are so rude. When you call the customer service they don’t want to hear anything because they are tired of listening to the complaints all day. Used LG and Samsung Brand in the past. Never ever had an issue at all. We left our 7 years old LG stove which looks 10 times better compare to what I have today with Frigidaire. NEVER EVER BUY ANYTHING FROM FRIGIDAIRE

This dishwasher hasnt worked correctly since first purchasing it in Feb 2020. I tried to return it to Amazon within weeks of initially buying it and was told I would have to try to get it fixed through the warranty. Amazon would not accept a return without an outside company verifying that it could not be fixed. Now- 10 months later, Ive been working with Frigidaire/Electrolux warranty repair and it is a NIGHTMARE. DO NOT buy any Frigidaire or Electrolux products. They are crap, their warranty relies on certified repair people to come out and those repair people are scamming.I have been getting multiple emails for months saying the repair people have ordered parts and they have arrived and when I call to schedule the appointment for them to come out as instructed, they tell me they have no parts and they will have to order them. Its very obvious that the repair company is ordering parts from Frigidaire and using them for something other than fixing my machine. Frigidaire will not do anything when I tell them that the repair people are lying saying that they are coming out with parts. All they tell me is that it has to be fixed because the repair company is saying it can be fixed. Its been 11 months now. Im saying that they can not fix it if it has been 11 months. I wish I would have read a review like this when trying to decide which brand to go with. My advice is go with ANY BRAND OTHER THAN FRIGIDAIRE AND AMAZON.

I purchased a Frigidaire Profession French Door fridge in October 2017. It has been nothing but TROUBLE. The ice maker broke and flooded our wood floors. The cool drawer froze the vegetables and fruits. The compressor broke down. We lost hundreds of dollars in food. The fridge stinks to high heaven, in fact my whole house smells of rotten food. Weve had the approved repair people out to look at it 5 times. It now smells so bad that it must be replaced. I have cleaned it several times with every product suggested to remove smells. Frigidaire owned by Electrolux has denied our request for a replacement even though the fridge is under warranty and 7 months old. NEVER EVER BUY ANYTHING FROM FRIGIDAIRE OR ELECTROLUX!

I moved into my home in April of 2014. It was supplied with all new Frigidaire appliances (oven, dishwasher, microwave and refrigerator). After 6 months the front of the drawer of the oven began to pull away from the drawer. I called in November for a repair person to replace the front of the drawer. Let me say here that I did not speak to someone at Frigidaire. They get your zip code and then supply telephone numbers of people who do repairs for them. I waited from November 11th until December 31st for the part to arrive. It took the repair person less than 15 minutes to take the front off the draw and replace it with a new one. They did not replace the handle. A couple weeks later I receive a bill for the repair and I explain that the oven is less than a year old and this is covered by warranty. I then call Frigidaire and Im told that they would not cover the repair because it was cosmetic. I tried to explain that it was a manufacturing defect because I surely did not do anything that should make the front of the drawer to come off. They were rude and I asked to speak to a supervisor. I was placed on hold for nearly 30 minutes and was told she could not find a supervisor and I should take up the bill with the repair company. I then sent an email to the customer service department and have not heard back.I have tried to get to someone in the company but all their numbers just take you back to a customer service department with no power to resolve issues. I read my warranty and it does not cover knobs and handles but this was not a knob or a handle or misuse of the product in anyway. I wish I could afford to get rid of all of these appliances because I can tell as time goes on they will not stand by their warranties (service agreements) and the products are junk.

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

We purchased a new fridge in Nov 2017, did not use until March 2018, due to repairs being done on house due to hurricane Harvey, moved in late March of 2018. Within 3 months icemaker quit producing ice, this was a black stainless side by side. Repair came, fixed. Now black stainless is coming off handles, called repair and they wont fix due to being cosmetic and warranty doesnt cover, want 98.00 for handle. It is just my husband and me, no kids. Dont Buy!

5 times had service out to fix ice maker. Contacted them and told them now the plastic cube maker froze and fell into tray. They told me to have a certified tech out, which it was first 5 times. Now the light is burning a hole in plastic in fridge. Doors always closed , no thawling. How do you rectify a crap product?

I called customer service regarding my stove which was less than 3 years old. Spoke with them and they agreed to provide me with the parts. They did not send me the parts. I called them and they said I needed work order from their service provider which I did. After that they requested for bill of sale which I could find. They wasted my one whole month just to them to say they will not provide me the parts. What hurts so much was how rude and inconsiderate customer service was. Poor customer service and poor quality service. I regrets for buying all my appliances from them. Stove, microwave, dishwasher and fridge. Never recommend anyone for Frigidaire products.

We purchased a complete Frigidaire Kitchen Suite. The microwave had to be replaced because the rack that came with the microwave fell and burnt a hole in the side of my microwave. The Refrigerator continues to freeze my food. It was repaired 3 times and then replaced only to have the new one do the same thing. I contacted the head of Electrolux Keith McLoughlin and a Rita ** called regarding my email. I asked for a complete refund. They want to refund the price I paid for just the Refrigerator when I got a better price because I purchased as a suite. The difference is $400.They also offered to replace with another refrigerator that is a different color and will not match other appliances. I again asked to have my entire purchase refunded. I have contacted the BBB and the Attorney Generals office in hopes to get this resolved. I dont feel I should get screwed when it is their products that are the issue.

Frigidaire ES340 electric range giving F10 error after pressing bake. Broiler comes on instead and oven shuts off within 2 minutes. So far it shuts off when we press clear but Im not using oven anymore. With the complaints Ive read, we will probably look into replacing range ASAP. My husband and I both work and have latchkey kids and Id hate for the oven to come on and catch on fire when we are away.

Purchased Frigidaire all BLACK refrigerator, stove, dishwasher, microwave. Touching the appliances causes scratches with just finger touches or trying to remove any minimum food smears leaves marks that cannot be removed. Tried using soap and water then rinsing and lightly drying with ONLY clean microfiber. This was the suggestion by Frigidaires rep. Why does a company make something used daily that will not withstand any kind of expected use, i.e. opening the doors, pressing the temperature pads, wiping off food, etc? Do not buy black. You will waste your money, be unhappy, with no solution... like us.

On June 11, 2014 I purchased Frigidaire Air Conditioner - Model FFTA1422Q2 - Serial No. KK3 through P.C. Richards, which was delivered on June 19, 2014 and installed the following day. I completed and mailed in my registration on July 1, 2014. I used the unit during the summers of 2014 and 2015. I tried turning it on again on Friday, May 27, 2016 and the unit would not cool. On Saturday May 28, 2016 I called the Frigidaire Customer Service number 800-944-9044 only to get a recording to contact 2 different service companies, one in Laurelton, NY and the other in Deer Park, NY. Neither of these numbers were operational.I then called PC Richards Customer Service to find a repair service that handles Frigidaire units so that I would not void my warranty. They gave me Aid Audio & Television Service Corp. I tried reaching them but due to the holiday weekend I could not get through until Tuesday, May 31, 2016. Told them the unit was not cooling and the first appointment I could get was Friday, 6/10/16. When the serviceman arrived he said I needed a new control board and the office would call me on Monday June 13, 2016 with the cost. When I did not hear from them on Monday, I called them back twice and could not get an answer. I then contacted PC Richards Customer Service department and spoke with Ellen. She called and spoke with Soma who said that Paul would be back in touch with me. He called me later in the day and told me that it would cost me $416.00 plus tax for the part and labor, which included the $95.00 I had already paid for the service call. I told them I would let them know.I felt this was ludicrous and I then contacted Frigidaire Customer Service on Wednesday June 15, 2016 and spoke with Linda. She agreed and did not think I even needed a control board since it was operational, it just wasnt cooling. She told me the main control board would be $85.56, a display board was $52.41 and a control panel with overlay would be $23.51. She felt another service company should come and look at the unit at no charge if the problem was in the sealed system, otherwise I would be charged. She made arrangements with Petro Home Services to look at the unit on Monday 6/20/16. The service man determined that I had lost the Freon and needed to put in a sealant and replace the Freon. On 6/22/16 I was told by Kelly at Frigidaire that parts were being ordered at no charge.Petro returned on June 24, 2016 and took the unit out of the sleeve again only to find out that I needed a new compressor as well. At first I was told that the part was covered, but I would have to pay the labor charge of $500.00. I again called Frigidaire and spoke with Chanel who confirmed that I would not be responsible for any payments. The compressor was ordered (Part #5304476923). I have now been told by Petro Home Services that there was no ETA on this part. I again called Frigidaire on June 30, 2016 and spoke with Sandra and requested a new unit. She very blatantly told me that the unit was repairable, not replaceable.I wrote to Frigidaire telling them it has now been 6 weeks that I have been without an air conditioner, with my apartment reading 90 degrees in the middle of a heat wave. I am a senior citizen and cannot live in these conditions. I either need this unit to be repaired immediately; replace the unit with a brand new one or refund me so that I can purchase another air conditioner. I am tired of getting a run-around and need immediate action, otherwise I will purchase another unit and take action against Frigidaire.With no response I bought another air conditioner that is working beautifully. They finally came and repaired the broken one with a new compressor and freon and I sold it at a loss, but at least my apartment has been cool the rest of the summer. I would never purchase another Frigidaire product again and would certainly make sure my relatives and friends would not either.

Bought it on sale so the value for what you get was fair and it does the job. LED lighting keeps the compartments well lit. At times you need to turn the breaker off to reset the ice dispenser and being a french door fridge it feels a bit awkward since we are use to a side by side.

My Frigidaire Professional series dishwasher model PLD4375RFC0 started flashing the ER error code this month, exactly 4 years after it was installed new in 2007. It is now unusable and I have to leave the door open slightly because if it is closed, it will turn itself on at random. I have searched the internet and seen others with the same model have the same problem. I researched the parts affected and along with labor, it will be about half the cost of the dishwasher when it was new. I have a Frigidaire microwave, stove, and fridge also and now I am waiting for those to start failing. I will be replacing the dishwasher with another brand in the hope that I can squeeze more than 4 years out of it, but from the way things are made today, who knows.

I purchased new oven/microwave unit in 2008 that developed a problem last August turning on based on a door latch that malfunctions. I spent $234 to fix with Frigidaire authorized service company, who told me it was a simple problem but expensive because you had to remove the entire wall unit to access. 4 months later I am having the same problem. Repair warranty was only 90 days. Fix will cost the same again. So I called Frigidaire’s customer service twice but they cannot help. I wrote office of their president who returned call very quickly but cannot offer any help. The only solution that was offered was that I should have purchased the extended warranty in the beginning. I am left with only two options. Spend $234 again to fix problem which only lasted 4 months the first time, or purchase a new unit. Original unit cost just under $1600. It seems there is a defect on this unit, but I am the one who is left out in the cold.

Bought French Door fridge in July 2015 Model LFHB2741PF5A. Now out of warranty by 9 months. Started having lights go out on touch screen control then quit delivering ice. Have spent $700.00 dollars for replacing 2 control boards and ice maker motor. Lights now work on screen, ice maker still will not deliver ice even though ice is being made. Might as well be using ice trays. Frigidaire customer support response has been that even if I had the extended warranty they would only replace the parts and if it could not be repaired I would have to buy a new fridge on my own. No more Frigidaire appliances for me and please think twice and research before you buy.

I’m posting my review to warn others. Frigidaire refused to post my review bc it may steer customers “away”. Ridiculous. My husband and I saved up for 10 years to do our kitchen remodel. We used the Frigidaire Pro Line for all of our appliances. I have never been more disappointed with a refrigerator. I chose this model because of the smudge proof finish. This is biggest mistake we made for our entire renovation!This fridge accepts magnets and so naturally we excitedly hung up our children’s artwork. In less than two weeks (after removing the artwork to dust the fridge face) I discovered that the ENTIRE front of it was scratched with fine scratches from the magnets. I am just sick over this! Nowhere in the manual does it say NOT to use magnets on the surface. Since it accepted magnets in the first place, we assumed that was considered normal and acceptable use of the fridge. The magnets I used were brand new and not rough! The surface of this unit is ridiculously easy to scratch! Had I have known this fact, I would have NEVER chosen this fridge. It was a giant purchase for us and now I have to live with it ugly and ruined.Also, I’m now embarrassed to show people my new kitchen because of it. My kitchen looks like “new kitchen, but old fridge”. The worst part for me is I didn’t even get to enjoy having what I thought would be the refrigerator of my dreams. It was ruined before I even got a chance to enjoy it. And now I can’t even enjoy my kitchen remodel that we waited years for, YEARS!Please do not waste your money like we did. Buy a regular stainless steel refrigerator instead and just get used to wiping off fingerprints, because at least they come off! My previous regular stainless steel fridge was over 10 years old and barely had a scratch on it. In comparison this expensive “pro” fridge can’t even operate in the simplest of function, to hold up a calendar and children’s artwork on the front of it, without becoming damaged.

We bought this stove/oven in 1986 and had it installed in our (then) new house. It has faithfully performed for the last 35 years with absolutely no problems. Weve never had to have it serviced and it continues to work well.

My landlord purchased a Frigidaire refrigerator for me on August 2020. It stopped working in February 2021. After 5 repair visits and 3 months of no refrigerator, I contacted them myself and the customer service was condescending and useless. They seemed to think I should wait indefinitely for this to be fixed. Needless to say, I have had to replace it. I will never deal with this company again. Also, needless to say, the new one is not a Frigidaire.

I have had two major repairs done by the store that sold this poorly designed washer to me in the first year, to no avail. When I contacted Frigidaire before the warranty expired (7 times) they finally told me they would not honor the warranty because I handwrote information of the receipt. They requested I handwrite this information of the receipt before sending it to them! This product is terrible - avoid it and Frigidaire like the Plague.

Electronic control to Frigidaire Dishwasher model PLDB998CCO, part 154445803 has been discontinued with no compatible parts listed. My dishwasher is 9 years old and needs an electronic control. I called Frigidaire who could offer no help or guidance. Now, I must replace a dishwasher because a company decided to stop making a necessary part. This should be considered criminal.

I have had my range nearly a year. FFEF3051TBC model number and serial number VF73535062. I have had this range for almost a year and the door falls off constantly until it stripes out. 2 small bolts holds the whole door together. I put it back on the first 7 times until it stripped and had to be replaced and took a month and a half to get parts and them to fix it. Worked for almost a month and same things now happened. I put it on 6 times until it stripped out again now and had to order parts again. Was 5 to 6 weeks again before it was fixed. Work for almost 5 weeks. Now it is broke again about 4 weeks before Thanksgiving and now it’s Tues. And Thanksgiving is Thursday, family coming in and I can’t cook dinner. I have called corporate office many many times they say they have to fix it and only replace if the heat measured isn’t good. Well I have been without the range for 3 months and growing and while it is torn up I am sure it’s not heating right. The bottom is burned and top of food not done. I would never recommend this product to anyone. They try to put it off and off until warranty runs out. I have a new house with a new stove I can hardly use grrr. SO UPSET. I wish I had went with Amman’s product.

Purchased new home on October 2015 had Frigidaire appliances... not too happy but went with them. Should have known better from bad experiences with this brand before. In less than a year they came out 5 times to fix the fridge, now less than three years the inside walls are splitting open. Had to replace the dishwasher last month. All I can say is STAY AWAY FROM THIS BRAND!!! They are junk. As I bought their gallery brand and its just as bad. Never again!!!

DO NOT BUY FROM FRIGIDAIRE. I bought this refrigerator last year about 4 months before the 1 year warranty expired. My refrigerator got a crack on the floor; Frigidaire send a company to taped, they drill a nasty hole next to the crack without my permission. For whatever reason they did they never got my authorization, then the tape came off a few days later after was applied. That’s when I saw the hole next to the crack, Frigidaire offer to send another company for a second opinion. The company came and told me was unrepairable. I call again and they said that they were sending other companies. They schedule me about 6 times holding my time for 5 hours every time. I called Frigidaire and spent minutes on the phone explain every representative the same issue. They all reschedule me, no one shows up. No one ever fix or replace my fridge. Even one of the companies they sent out told me that Frigidaire was one of the most awful companies to deal while you have an issue, they stated that is just a cosmetic problem and isn’t affecting the function of the refrigerator. Now I stuck here with this suite of appliances from Frigidaire with a hole, a crack and a tape sticking off my Refrigerator. If I ever knew this I WILL NEVER BUY FROM FRIGIDAIRE AND OF COURSE I WILL NEVER BUY AGAIN.

Six months ago, I purchased a complete Frigidaire kitchen from Comeaux Furniture in New Orleans. Early last week, the freezer went out and the temperature rose to 77 degrees before the authorized service repairman arrived. Four days later, the refrigerator side went out also and the temperature rose to 70 degrees. The authorized service repairman said the mother board went out, and it would take a week for the new part to arrive. Its now been two weeks without a working refrigerator or freezer in my house with four kids. And the only thing Frigidaire is willing to offer me is $50 for food, and an additional six months of warranty. I lost about $500 in food and have to eat out every night because of their defective product. I believe that the proper thing to do would be to allow the dealer to pick up this defective unit and replace it with another one. This could have been done in one day instead of two plus weeks. Frigidaire or Comeaux Furniture will not stand behind their products. I would never recommend either one of them.

My Frigidaire microwave is black and stainless. I love the contemporary look and this one goes well with that look and would also fit in with most styles. I have the one that goes over my stove, had it for over 5 years and it still works very well. I love the fact that I can use the timer and microwave at the same time. The price is in the medium range and the best part is it still looks like new. It is very durable, always functioned well and cleans very easily.

I will say this. Dont buy. We remodel last year and looked at reviews for the gallery appliance. All three had good review and the only appliance that has not been repaired is the stove. The French door with bottom freezer refrigerator has been repaired twice and now is broken again. Bottom door does not close right after it has been fixed before. Now the water dispenser does not work. Both ice makers had to be fixed. Now on to the dishwasher. It is the $600 piece of crap that has been sitting in my kitchen that does not work. You turn it on and it floods the floor. How many times has it been fixed in one year do you ask? 4 times. Is it fixed? NO. You call Frigidaire to fix. They call a crappy repair company which there is only one in my area and 3 weeks later he calls to set up an appointment. The last scheduled repair was in December 2014 and it is now May 2015 - still not fixed, still calling and nothing. But Frigidaire keeps calling and emailing me to buy extended warranty on freaking broken appliances they never got fixed. Buy another product from someone else because this company does not care.

We purchased a new dishwasher in late 2009, along with a new kitchen. Within months of our kitchen install, the doors started to peel and crack around the dishwasher. Our first thought was that there was an issue with the finish on the cabinets. Why didn’t we think that the dishwasher was to blame but the cabinet company that replaced the cabinets? Now in our new kitchen the same problem has been happening. This apparently is a well known design flaw. I contacted customer service and they would not even let me speak to a supervisor. Apparently, they do not care about satisfaction in the least. We’re just out $600 for a poorly designed dishwasher that has ruined 2 new kitchens.

I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.

On February of 2019 I bought a refrigerator from Sears. 9 months later it went bad. Less than a year in with barely to no use since I am mostly away for work. I had to wait 8 weeks to get a credit to purchase another which I surely saved myself the grievance and did not. Instead I have purchased a freezer which I will sale before it goes bad. I should have listen to my neighbor who said she couldnt trust this brand anymore. To use the factory warranty prepare for a huge disappointment and tons of hot potato phone calls. It seems to be the only brand that chapter 11 Sears seem to have on the floor and I can see why. Save yourselves the headache, get a South Korean product instead and live a happy life.

I have sent this to Frigidaire twice now in two weeks with no call or reply. Their auto-reply states you will get a call back within 48 hours. We purchased some land and built a house on it in October of 2014. I went online and compared ratings for the 5 appliances we were going to put in our new house. Frigidaire was one of the few that had pretty solid ratings for all five appliances we needed. We had our builder work with his appliance company which was out of I think Tappahannock, Virginia. They ordered and installed all of them. The appliances we purchased are as follows: Dishwasher (Mod# FGID2474QF0A SN# KH41722641), Refrigerator (Mod# FFSS2614QS0 SN# 4A42730844), Cook Top Stove (Mod# FPEC3685H5A SN# 3535107151), Microwave (Mod# FGMV175QFA SN# KG42705552), Double Oven (Mod# FFET2725PSC SN# AF41601871).Here is a list of the issues to date. Microwave - before we could even use it the front door had issues and it had to be replaced. Refrigerator - this issue still exists and is the latest issue we have experienced. Ice Maker not getting water to the ice maker. I have changed the filter and worked with your support person and the issue still exists. Cook Top Stove - this was the biggest issue we had. Little Appliance came to our house at least 6 times for this unit. We went without a stove for 3 weeks or more one time and a week or two another time. After several attempts they finally replaced the whole unit. Dishwasher - The operator panel was just locking up intermittently and I think after two visits they replaced the board for this issue. Double Oven - this issue still exist as well. When the unit says it is preheated I believe it is the top over still is not as hot as the bottom oven. We were told to give it an extra 15 to 20 minutes after it says it is preheated. I would like a call back from a manager within Frigidaire to discuss these issues. Some additional Information - we have three people that use the products in this house all at the age of 48 and up. No kids.

This range came with the house I bought 3 months ago. I do not know the age of the appliance but it is sluggish and I question the accuracy of the settings. It is adequate for now, I probably would not buy this brand in the future.

Fridge compartment has a 2 1/2 foot gap that you would have to buy a separate shelf (a hundred dollars) to use, fridge is NOISY, and the replacement light bulb costs $72. Nope, its not a longer lasting bulb either. Never again with Frigidaire.

My wife purchased the extended warranty service from Frigidaire in case our Frigidaire washing machine or dryer went out. After our washer stopped working due to some type of drum problem. Frigidaire sent a technician (American TV and electronics), who did not open the washer but tried to inspect the problem by trying to spin the drum. According to the technician there was something stuck in the drum and they required authorization from Frigidaire to continue with repairs. Frigidaire refused to authorize repair and called it customer neglect. Well, I opened the washing machine myself and opened the washer tub assembly, only difficulty was the weight of the tub assembly.Needless to say there was no clothing stuck in the drum. I ordered the rear bearing (manufacturer defective; 1 year old Frigidaire affinity washer - $900.00 dollars) which I personally switched. Washer is working perfectly. Lazy technicians did not want to check interior problem. Requested refund for extended warranty for both washer and dryer. Frigidaire said that they were going to charge technicians fee. Two weeks have passed and there has been no refund. By the way when my wife called Frigidaire they kept telling her that their district manager had been e-mailed for authorization. Being in retail myself all decisions go to location manager. As a school teacher I will let my students now that Frigidaire will not stand by their product, nor their warranty promise.

Bought a brand new side by side Frigidaire refrigerator, and within a month it started to freeze everything on the refrigerator side. I called Frigidaire and they referred me to a repair Co., and I set up a time for the repair Co. to come out and fix it, which they did. But then a month later it broke again and started to freeze every again. To make a very long story short I have had a repair company out to fix the fridge 5 times.This last time I filed a claim to get my money back with Frigidaire because it is a joke of a product that still does not work. Well after 3 months after filing my claim and 3 months of talking with many different people at Frigidaire, who all assured me they would get right on it and get me my money back, because they all agreed it was a piece of crap that was costing them more money to fix than replace. I was just told that since the original claim was 3 months ago and that the technician was out 3 months ago, that his report was no longer valid because his report was over 30 days old. I asked what do you think could have possibly changed with the fridge since the last time the tech was out? So you think, it somehow magically repaired itself? I swear her answer was well something could have changed so we need to send someone back out or we wont process your claim. I have called them 3 or 4 times a month asking for an update since I filed the claim and each time got the same answer of sorry no updates yet then was told 3 months later that we had to start the process over again.Since I started the claim 3 months ago, I never got a single call back from them. I had to call them every single time and usually wait 30+ minutes on hold. So when I was told this as about how the tech report was more than 30 days old and had to start all over again, I nearly lost it. They have been by far the worst company I have ever dealt with in my life and I would avoid buying one of their products like the plague.

We purchased this oven 4 years ago and one day while warming up lunch we heard a big boom, and the glass on the outer door had shattered. When I called customer support they were not able to do anything as the oven was over a year old. Even though this is a manufacturer defect they would take no responsibility, luckily nobody was seriously hurt.

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes ER and s about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

So far to date, our microwave since we bought these products has been serviced 3 times because the time is always running fast. Service tech has been out and changed the board with no results. It still runs fast and we keep being told the same thing. It can only be the board, yet the problem still remains. Also, we almost had a fire because the element in the oven warped and touched the bottom plate of the oven causing the plate to melt. Still with the stove, the light that shows you that the surface is hot dimly flickers all the time even though the stove has not been in use. They have been out to fix this problem as well saying a ground wire is loose, but it still does it. The built in vacuum that we purchased overheats all the time and after running it for about 5 minutes and then shutting it down, it wont start until it cools down. Had the motor replaced once already and it still doing it now. On to the latest problem, our dishwasher started leaking last night. Thought maybe just need a new door seal. Upon doing a look see, found out the water was not coming from the seal but rather from water hitting the door and coming out the bottom. After taking the dishwasher apart to see why the water was hitting the door in this fashion, I found holes in the bottom spray arm. These holes had been melted from the heater coil in the bottom of the dishwasher and the heater coil is warped in such a fashion that continued use will definitely cause a fire.

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

I have purchased Frigidaire Model FFHT1831QP, Serial BA53635473. It SUCKS!! Had to get the seals replaced. The air chamber is misaligned (water laying on top shelf). Freezer doesnt work. They called it Intermittent Freezing. Yet the place that I purchased it from (though nice) did not offer to replace & I think they could. They are to have someone come out & look at it again. I WANT A NEW ONE! I didnt pay almost 700 dollars to have a brand new refrigerator already need several repairs. Then later when it has more problems Ill have to pay for it. Quite frankly Id love my money back & Id buy a totally different brand. My last refrigerator lasted me around 30 years with NO problems during this time. SO far I am not happy with the place that I purchased the refrigerator from as I believe they could offer to replace it immediately. I am not happy with Frigidaire so far. I will be happiest with a total refund. I would happy with them EASILY offering & providing me with a brand new refrigerator that is not this model/serial number & a better refrig. AS LONG AS IT ACTUALLY WORKS!!! Do NOT buy this model. The one guy that has been fixing these said that hes had calls on this model for these issues also.

I spent over $1800 in Sears on a small wall oven 5 months ago and what a waste of money. I used the Self Clean feature on the lowest setting for the first time, just to see what it was like. I followed the instructions and everything seemed fine. Until I went to use the broiler the next day. Nothing. Then I tried the oven. Again nothing. Neither would get hot. So I called Frigidaire and scheduled for a technician to come out. I was given a date and took the day off. He didnt show up and their customer service Reps were very rude. So I called back Frigidaire and scheduled for a different service company to come out. The Rep called me and asked what happened to the oven. After I told him, he said he knew what had happened and ordered a new thermostat. It took nearly 2 weeks to arrive. When he eventually showed up with a colleague, almost 4 weeks later, the oven didnt get fixed. The gas pipe is in the wrong position and they didnt want to touch it. So Im still waiting to get this oven fixed and Im extremely frustrated. Frigidaire is not a reliable company when it comes to the quality of their appliances or the companies they use to repair them. My previous oven lasted 30 years and this one didnt even last 6 months. I will NEVER buy another appliance made by them or recommend them to anyone. DONT BUY THEIR PRODUCTS!