It had an energy saving device which helped reduce my summer electric bills. It was easy to operate. The air conditioner produced cold air efficiently for over 20 years. It was very quiet. There was little vibration. The operation of the unit had energy efficiency. In 20 years I only had two service calls to have it repaired and one was simply a freon leak. It was a room air conditioner that fit into the wall. It fit securely and did not detract from the room decor. It came in decorator colors that were neutral so that it blended well with my living room decor. It was very non intrusive. This air conditioner operated efficiently for over 20 years. After I sold the house the new owners were still using it in the humid New England summers. Two service calls in all that time speaks volumes for its reliability.

About 18 months ago, we purchased a Frigidaire Professional Double Convection Oven, a matching Microwave/Hoodfan and a matching Warming Drawer from Sears. Total cost was about $6000 as I recall. All four of the (no name) bulbs in the ovens failed within three months of very limited use, suggesting to me that Frigidaire/Electrolux were using cheap and nasty bulbs of unspecified make which were not fit for the intended purpose. I replaced them all with bulbs from Noma and not one of the four Noma ones has failed since.About 10 months ago, we carried out the recommended self-clean cycle, following which the top oven would not come up to temperature. Sears service was called, took up my time removing the oven from its cabinet and replaced the thermal trip/breaker which is located in an absurdly inaccessible place at the back and behind the oven for a (resettable!) trip. Sears wisely decided to fit a new trip rather than just resetting the original one.Then, about three weeks ago, we noticed that the enamel is failing on the bottom of the top oven casing, clearly the result of faulty manufacturing. It has fallen off in several places. I contacted Sears and they claimed that this was cosmetic and not covered by the extended warranty which I had purchased. At my insistence, their service man came out and inspected it and clearly told me that me his view is that this was not cosmetic but is a manufacturing fault. I was party to his end of the telecon he then had with his supervisor, and it was clear that his supervisor was telling him (from 2000 miles away, never having seen the problem at first hand) that as far as Sears was concerned, it was cosmetic and not covered by warranty. Sears made no reference to Frigidaire on the issue.It was clear that the dishonest Sears supervisor was telling his service technician that he was to tell me that the issue was cosmetic, and appeared to be instructing him that that was what he was to write in his report. I spoke to Sears customer Service (a misnomer if ever there was one) and they told me that the service guy had stated in his report that is was a cosmetic issue, not covered. They then told me that they had ordered a replacement casing (in effect recognizing that it needed replacing) and that I would be charged for it. Well, at some point, theyll be asking me for my credit card Number and no way will I ever be giving them that! We carried out another self-cleaning cycle a couple of weeks ago and the top oven once again will not reach the set temperature. Looks like the issue is not the trip at all, but a more fundamental problem. So, but for the fact that we have the second oven, wed have been ovenless again for some weeks. This week, I phoned Sears and told them that after all these issues over 18 months of very limited and very careful usage, I wanted a replacement oven, as I was unprepared to tolerate such an unreliable and poorly-manufactured product and could not devote yet more of my valuable time to dealing with yet more service calls. They have declined to agree to that.Today, I contacted Frigidaire/Electrolux in Misssauga and spoke to some creature whose English was barely understandable and who basically told me that the whole matter was one for Sears, not Electrolux. I found him obstructive, unhelpful and unworthy of a customer service position. There was no recognition that any of these issues were in any way the responsibility of Frigidaire/Electrolux as the manufacturer of the appliance! So, both Sears and Electrolux will now find that they are having to deal with a Scotsman who doesnt tolerate fools gladly, doesnt tolerate so-called customer service as appalling and unreasonable as this and doesnt tolerate being *** to.I am truly appalled at the obstructive, dishonest and unreasonable attitudes of both Sears and Electrolux and currently await a visit from a senior Sears technician, which is being arranged at my insistence. Neither Sears nor Electrolux give a *** for the fact that a customer has spent several thousand dollars on a major name product branded professional (suggesting superior quality and reliability) which is of unmerchantable and unsatisfactory quality. I wouldnt touch another Frigidaire/Electrolux appliance with a bargepole but this issue is far from over. Watch this space!

The temperature of my Frigidaire french-door refrigerator went up to 55F after less than 5 years of regular usage and it stayed at high temp between 44-55F. I called to schedule an appointment for diagnosis, the associate immediately charged me $99 over the phone for the appointment. Later, I changed my mind and decided to buy a new fridge during Black Friday sale, so I called to cancel my appointment on 12/1/2021. 2 weeks later I didnt see refund and called to follow up. Guess what? They did cancel my appointment but they DID NOT process the refund. After that, I had to call many times to follow up my refund, last call was on 12/27/2021. 1+ month later into 2022, Im still waiting for my refund. Good luck if you are dealing with Frigidaire.

Frigidaire appliances are the worst. We bought the Frigidaire Gallery series, all four major appliances - brand new from Appliance Factory Outlet. I will NEVER buy Frigidaire again and will not buy from Appliance Factor Outlet again. We paid extra to get the gallery series so fingerprints are less noticeable and apparently the extra money is only for that feature because the appliances have been nothing but trouble. Within 2 years we have had 7 repair calls on our refrigerator (ice machine not working, ice machine freezing/seizing up, doors not sealing, under drawer freezer ice build up, etc. etc. etc.). One time the complete cooling system went out and we had to throw out a bunch of food, of which they do not care about. Thank goodness we had the extended 10 year warranty or else we probably would have spent enough money to buy another refrigerator on service calls. Appliance Factory Outlet was less than helpful. They clearly had the attitude that its not their problem. They want the sale without any customer service. The warranty people (Brand Source) are irritated every time I have to place another repair call. I actually had Brand Source correct me after I said you guys have been out to my house a million times and she sarcastically said they told me that I have had only 7 repair calls. Unbelievable. Now we are 3 years into our new appliances and the dishwasher has broke 2 times. Unfortunately, we do not have the extended warranty on that. The oven also has had issues but suffice it to say - never buy Frigidaire appliances. I called the corporate office and they said you have to have 4 occurrences OF THE SAME EXACT PROBLEM before they will consider a replacement. I guess 7 or 8 calls on a brand new fridge isnt troublesome to them.

I contacted a repair service recommended by Frigidaire. They checked the appliance and ordered parts. When they came back and removed microwave - found it was burnt out and notified the company immediately on 6/9/14. Told me if I didnt hear from Frigidaire in a couple of days to contact them with ref. number. I contacted Frigidaire after 3 days and was told by a lovely lady the paperwork is not processed yet but she will do it and give them a week. I called back a week later and was told by that representative they were waiting for pictures etc before they can process my claim. No one told the repair company or myself this was needed. Now I have to wait for these to be processed again. Repair company emailing today. Each time I called Frigidaire I had a minimum of 20 minutes wait to talk to a representative. I have gotten Frigidaire products in past and purchased the refrigerator and top oven at the same time as the microwave but I will not be purchasing any Frigidaire products again!!

My husband and I purchased new Frigidaire appliances for our daughter a few years ago. She went to Lowes and chose the Frigidaire refrigerator, dishwasher and electric range with the finish that looks like stainless steel. The electric range stopped working as soon as the one year warranty expired. My daughter called a licensed repairman who came back three times, replacing the heating element and some type of circuit board. Within a few weeks, the oven stopped working again. Every now and then it would suddenly start working again, but eventually catch on fire. My daughters husband has installed new heating elements twice, (they couldnt afford to keep calling a repairman) but the oven and stovetop worked for a while, go out, work again and then the element catches on fire. Both my daughter and I have contacted Frigidaire (Electrolux) customer service and have gotten a complete runaround. Their position is that unless there is an official recall they will do nothing. A week ago the oven caught fire again and I told my daughter not to waste any more money to have it repaired. My husband and I are going to buy her a new range, but I can promise you it will not be a Frigidaire product and I want to warn other people to avoid them as well.

Not a bad looking stove. Simple to operate. Poorly put together. Oven handle broke off. Emailed company about problem. No response. There have been several complaints for same problem from other customers.

In January/February of 2016 I bought a brand new unit from this despicable company Frigidaire. Keep in mind when I buy a refrigerator I intend for it to last at least 4 to 5 years before it starts to give problems unless there is a natural disaster. Earthquake, storm, etc... in less than 9 moths the fridge light doesnt work. I went to numerous stores to get a light bulb thinking that the light bulb in the fridge blew out. Home Depot, Lowe’s, Orchard, etc… 7 different light bulbs were purchased and tested on the fridge yet none of them worked, I went as far as going back to Lowe’s and getting the light bulb that was used in the model on the floor and tested it, that didnt work either. Later that day I called Frigidaire customer support and got the most rudest, ignorant, discussing person on the phone. While shes babbling on and on about how it is my fault and how the company she works for is sooooo great Im trying to tell her that theres no way in hell that I could have done anything to the fridge if the unit is working and cooling things. I explain to her that is a self defrost fridge and that there are only 2 people in the household. I hung up refusing to get yelled at by someone who won’t listen to anything I have to say. Around 15 min after I had hung up I went to the fridge (with my flashlight) to get some lemonade. As soon as the grub on my right pinky finger touched the fridge door handle it detached from the fridge. I sat there next to the door handle thinking to myself well this is complete madness. The light bulb doesnt work and the fridge handle is not latched correctly. This company really needs to start manufacturing decent unit. Mark my words, NEVER WASTE YOUR HARD EARNED MONEY ON THE CRAP FRIGIDAIRE SUPPLIES TO YOU... PS. waiting for my 3rd repair guy to show up on Friday. Let’s see how that goes.

I got a new house, and I and my wife went appliance shopping. We got sold on Frigidaire Professional series appliances (refrigerator, stove, microwave, dishwasher). I gotta say ever since I had them, I have always had issues with them. You would think you spend over $3,000 on appliances and they would last over 4-5 years. First, the refrigerator started acting up, then 2 heating coils broke on the flat-top oven. The microwave shorted out, and my dishwasher control board caught fire and almost burned my house down (Thank God, I was up and smelled it.). I contacted Frigidaire, and they took no responsibility at all. They told me it would be a few weeks and I would get some info in the mail. Needless to say, I never received it; and a second call to Frigidaire has the same outcome. Being in the customer service field, I say Shame on Frigidaire. I share my horror story with every customer I can. Theres no accountability, respect, integrity, or servanthood on Frigidaires part. With the customer service I have received, I will never purchase another Frigidaire/Electrolux product. Fool me once, shame on you; fool me twice, shame on me. I will not be fooled again by Frigidaire products. They received my payment once but lost a potential lifetime customer. When I am asked by others on what appliances they should purchase and which company will stand by their products, Frigidaire/Electrolux will be the one I tell them to stay away from. Not only will the appliances malfunction prematurely, but they are a safety hazard in your home. At this point, I have no Frigidaire/Electrolux products in my home (Craigslist free ad with warnings). My wife and I both decided they are not worth keeping for family safety reasons.

We purchased an entire kitchen (Gallery series) and are very disappointed in what we purchased. The dishwasher is not cleaning so need to wash by hand. The stove is terrible. Just seems if you set a pot on it it will scratch very easy. Hard to keep clean. Ice maker jams all the time and had to replace filter 4 times already and we only use the maker once a day. I will not recommend these and when shopping I will make it a point to go by the appliance dept and let people know how bad these are.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

We got crap appliances from Builder. They replaced new Microwave Oven, Refrigerator. After using 1 month Dishwasher rack started to rust. Called customer service, they said those are not part of the warranty and trying hard to sell me those parts. What a joke!!! I always used LG and Whirlpool major appliances. I dont think I will ever buy this brand on my lifetime.

Bought my electric range a few years ago. Got a great deal on a discontinued model. Love the ceramic top -- easy to clean, although it no longer looks just like new. Stove top and oven work fine and I do a lot of cooking and baking. It's simple to use. Don't like appliances with too many features that make them complicated to operate. Must hold the temperature well because baked goods always get done in the amount of time recommended in the recipe. Love that it's white too. Looks so nice and bright.

We purchased a complete Frigidaire Kitchen Suite. The microwave had to be replaced because the rack that came with the microwave fell and burnt a hole in the side of my microwave. The Refrigerator continues to freeze my food. It was repaired 3 times and then replaced only to have the new one do the same thing. I contacted the head of Electrolux Keith McLoughlin and a Rita ** called regarding my email. I asked for a complete refund. They want to refund the price I paid for just the Refrigerator when I got a better price because I purchased as a suite. The difference is $400.They also offered to replace with another refrigerator that is a different color and will not match other appliances. I again asked to have my entire purchase refunded. I have contacted the BBB and the Attorney Generals office in hopes to get this resolved. I dont feel I should get screwed when it is their products that are the issue.

I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

The stove and oven are functional. It is a new unit, but it also feels so tiny regarding quality of materials. I question the longevity of its function. Our family had a stove that lasted 30 years. I dont think that this unit will endure that long. Planned obsolescence.

I will never purchase another Frigidaire product for the following reasons: 1). After two years, the interior light switches failed, causing the lights to remain on after the doors were closed, resulting in the bulbs burning the top of refrigerator compartment. Repairman couldn’t fix them, due to the fact that there are no cool bulbs to replace with. I still have no lights in fridge. 2). The auto ice maker has no overfill shut-off, until you discover that when door is opened, the ice falls underneath the freezer, and the door won’t close until you remove spilled cubes under the freezer; accessing the spilled cubes is a nightmare, for which I now have a special homemade device for this job. 3). Now that fridge is “old” (2012 purchase), water is leaking to bottom of freezer compartment, the freezer jams if it’s not removed. Every 5-6 days, I must empty the bottom drawer of freezer, get down on hands and knees, chip away 1/2 inch of ice from freezer floor, then re-pack bottom drawer!4). Upon calling Frigidaire about the last issue, representative advised me to “purchase a new one, it’s old”, which I definitely will, however, not from this company or any of its affiliates!

First issue at 3 mths- screws were not tightened from the factory inside the dryer properly which came loose and fell inside the unit causing the heating element to seize. (Took 3 weeks to repair this issue). Second issue- 3 mths later- Belt for the dryer broke, washer not spinning or draining. Belt was replaced, but technician replaced a motor control sensor on washer which did not fix the problem. Frigidaire will not yet replace our unit and is ordering 5 MORE PARTS to fix the washer!!I have asked multiple times if we can have a replacement unit since the machine is intrinsically faulty! And I am told that there will be no placement of our unit until the TECH dept deems it unrepairable, which the technician that worked on the unit is saying that he feels its unrepairable. This has taken 6 weeks now and Im still without a washer! Not to mention the trips to the laundromat, the time off of work I have taken to be home for the repairman. This has been an absolute nightmare. I cannot believe that a company would not stand behind their product and treat a customer this way. I will NEVER buy Frigidaire products again!

I purchased the Frigidaire Gallery Series: Side by Side Refrigerator, Dishwasher, Gas/Convection Stove and Microwave. Each have problems that continue to this day: *Refridgerator - Control panel LEDs faded so it was unreadable, tech replaced the panel but the fridge had a Quick Ice feature when new but the tech replaced it without the quick ice feature.*Dishwasher- failed to operate at all. Tech replaced the control strip with washer selections but later found that this was not the problem. It needed the controller inside the door panel which he didnt have and had to order one. Waited two weeks for it to be replaced. Takes multiple attempts to get the washer turned on for cleaning. # Stove initial delivery came damaged. Replaced but after awhile gas smells emanate while using the oven, seems to be a chronic issue with this appliance. *Microwave - sounds tinny and cooks unevenlyI signed up with Frigidaire website and noted all of the above. Attempted to see if there was a response to my entry and found none. There was never any contact from them. Prior to that I posted my dissatisfaction on Facebook and received a message from a person that might have been a customer rep. When I attempted to contact this person I could not find the message again on Facebook. The issues all the appliances remain the same today. The oven is rarely used due to the gas smells/leaks. I understand that it might be an issue with a baffle??? I am totally dissatisfied with these appliances and even more so with Frigidaire/Electrolux lack of ownership of the brand and non-responsiveness from them as a company.

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or dont function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord. A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like its about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs. This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. Im sorry, I wont cut the mustard with me. Im very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how Im supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?

I purchased a custom size Frigidaire cook top stove, and paid over 1200.00. After just 4 years of minimal use, the oven heat was measured 110 degrees colder than the usual 350. The repair man had to send it out for repairs and it will cost over 400.00 to fix it. I called and left messages at the customer service department, all to no avail. I dont expect to have it fixed for free since it is 4 years old and not 3, however I thought Frigidaire was a reputable company who would like to stand by their products. The run around I received was unheard of and I maintained civility at all times. I am very disappointed with Frigidaire, will never buy another product or recommend them to anyone.

The $900 refrigerator started giving us problems about 2 months after purchasing (made strange clicking and buzzing sounds and would stop cooling and had to be unplugged and then re-plugged into the outlet a couple of times to get it to start working). Fast forward to the present (5 months after purchasing) and the refrigerator and freezer have stopped working permanently (despite unplugging and re-plugging as originally suggested by Frigidaire customer service). After waiting nearly an hour to speak to a person, I managed to get Frigidaire to arrange for a repairman who told us the compressor was shot and the entire unit would have to be replaced. Learned that Frigidaire and its service partners DO NOT COMMUNICATE after another nearly one hour wait on Frigidaires customer service number (when I finally got a person, I waited another 20 minutes as the rep called the repair service to confirm what Id been told).While the repairman had told me the refrigerator would be replaced, Frigidaire says they will first have to check if parts are available (a compressor and a heater). I am now waiting for Frigidaire Corporate to reach out to me with details on how they plan to honor their standard 12-month manufacturers warranty (I should hear back within 72 hours according to what I was told by the service rep). Weve now been without a refrigerator for over one week without any idea of how long it will take to get this situation resolved. According to other reviews Ive read, it may well take over a month!

My oven range that was less than a year old started on fire. Thankfully no one was hurt. My appliance repairman came out (on a Saturday) and let me know that a short had occurred in a wire associated with the igniter. He told me to call Frigidaire. I did so. Simply put, the technicians the company hires to do the repairs only work 8-5, Monday thru Friday. Not convenient for people that work full time. There are plenty of technicians in the area that work after hours and weekends. Frigidaire as a company chooses not to pay the technicians that will work convenient hours. The customer service representatives and managers treat you like youre an idiot and just repeat themselves. I never write reviews but I wish I would have known this information before I purchased the product.

I have six major Frigidaire professional appliances and have had issues with four of them within the last two years of purchase. Warranty is only a year. Have been without a stove since August 23, 2016. Fridge still binging and banging, fan was replaced. Washer leaks and clothes smell. Dryer door broke off. Public Electric is the service provider, not reliable at all. I think its time to call a lawyer.

I have a 9-year-old stove that has broken at least 6 times; the electronic panel broke for the third time last week. My repairman recommended asking the company to supply a new panel for free, so I called Frigidaire and they absolutely refuse. So this is the first in a series of negative online reviews they will have to endure from me. Never buy a Frigidaire appliance; they are terrible and so is their customer service!!!

We had our unit delivered in our drive way sitting on two broken pallets barely able to stand on their own. If I didn’t get them pulled inside my garage the wind would have taken them over. Needless to say the fridge does not work at all. Is almost November. The repair guy has been here twice to twice replacing parts with no luck. Basically I am screwed is what it sounds like. I have no way to eat and feed my family and keep their medications cool. I have tried several times calling and I get put on hold and eventually they hang up on me. I demand a new fridge. Not waiting more months for parts and continued efforts to get this piece of crap to work.

I recently remodeled my kitchen. I bought all the professional series Frigidaire appliances. I wish I had not done that. They were very expensive. I can not believe how cheaply made they are and feel as well. The appliances are not even 3 months old and yet I have had the service tech/company to my home 3 times already. Microwave will not heat. My refrigerator barely makes ice yet the cooling drawer freezes everything (This is a drawer inside the refrigerator that should keep things a little colder than the rest of the refrigerator). I have had to throw out vegetables and other food as it freezes everything. The dishwasher racks are so flimsy... I get nervous that it will not be able to hold the weight of dishes or glasses that I put on them. I would love to have my reliable old appliances back that did not cost me a fortune. I would not recommend buying anything Frigidaire. I would recommend GE profile and or Kenmore. Never ever had a problem with these reliable brands.

I bought my fridge at Teppermans in Windsor. The staff were hard to find and when I did they disregarded my questions and made me feel like I was bothering them because I was multi buying for a discount, I had to tell them it was on sale as they didnt recognize the sale and were trying to tell me they were not on sale until after about 3 sales people tried to find the sale on it and embarrassed me as if I was lying or trying to get it cheaper than regular price and that it was a cheaper brand, I finally proved them right and they didnt apologise, They thought they can make me pay the price on the sticker. I was so upset and wonder how many customers they do that to. My fridge had many problems and they would not fix it. Gave me a hard time so I will not shop there no more and my fridge lasted 5 yrs only.

Both the bobs on my range and the handle on my microwave are wilting after only 6 months. The company did nothing to help replace during the warranty. They are both plastic and not high quality at all. I didn’t extend my warranty because of this:

I’ve had a “new” microwave for 3 years and during this time I’ve had to call in 4 or 5 service request since it’s not working. Since it’s outside of their warranty, they charge $90 per trip fee. If I want to avoid the trip fee, they want me to pay for an extended warranty. Either way, they want more money. This just tells me they are using a defective product & could care less about the customer experience. Horrible accommodations to a client. For the amount they charge & the number of times they’ve been out, I could have easily purchased another appliance. If it was the 1st or 2nd time, I understand. But at this point it tells me you have incompetent contractors “fixing” an item that should have been replaced & an appliance that messes up this many times in such a short amount of time tells me it’s horribly put together. Trash!

We purchased a complete suite of Gallery kitchen appliances approximately 2 years ago. Some observations: they look nice but the dishwasher leaked and damaged the kitchen floor. Negotiating repairs was a hassle. Since repaired, no new problem(s). Does a reasonable job but Bosch washers are clearly superior. PS: I ate the floor damage repairs rather than do the dance with Frigidaire. They are not easy to work with. The refrigerator froze items in the bins. There was a part missing (possibly an upgrade that was not with the unit) that diverted frozen/refrigerated air into the bin area. I installed it - it is better now. The unit moans, groans, squeaks, sighs, moans as though its possessed. We were told its normal. Normal? Maybe. Annoying for sure. The ice dispenser shoots ice all over the place. The exterior stainless surfaces are thin. They are generally non-smudge but the door handles are not. The range (glass top) controls suck. The porcelain finish chips very easily. The oven is fine, the convection feature is very nice. The microwave oven is OK. The controls and timer - reminder beeps are annoying. Would I buy them again? No. Id happily pay more for a superior product.

I purchased the fridge a year ago June 2019. Within 2 weeks started freezing food. In one year I’ve called 6 times, they ignored 2 messages, they have replaced same part 3 times last time in June 2020. Within 2 weeks started freezing food again. Called told me I was out of warranty. I said no warranty was extended another 6 months. I got hung up on. Wrote review on Frigidaire website and they responded with this.... Hello, Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your refrigerator not working properly. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly.Bianca.... Now July 23 and no word! Fridge still freezing my food and they have refused to replace fridge! $2000+ dollars down the drain! Don’t buy Frigidaire crap made in Mexico!

I purchased a black stainless steels Frigidaire appliance package. 1 yr 5 mo ago 6 months into having these I’ve had to have my refrigerator fixed once. No water or ice was coming out. 7 months later it happened again. Now my dishwasher is leaking and making a knocking noise. The color finish is chipping off. I thought this was a good reputable brand so I didn’t buy the extended warranty but I was wrong! These appliances are junk! I would NOT recommend not even with buying the warranty. If it’s having problems this soon it will keep having problems.

This range came with the house I bought 3 months ago. I do not know the age of the appliance but it is sluggish and I question the accuracy of the settings. It is adequate for now, I probably would not buy this brand in the future.

I bought Galaxy range. When I cooked for thanksgiving dinner, the backside of the range with its computer components and keypad melted. PC Richards sent a repair person out who said that we used pots that were too large. We did not use enormous pots aside from there should not be melting components on an appliance that gets hot. It is a fire hazard! Frigidaire keeps apologizing for this defective appliance but not giving solution to a useless range. I am told by Frigidaire that I can only use pots that do not extend over the burners in the back. The burners are 2 inches and 4 inches in diameter? Who has pots that small?

Frigidaire ES340 electric range giving F10 error after pressing bake. Broiler comes on instead and oven shuts off within 2 minutes. So far it shuts off when we press clear but Im not using oven anymore. With the complaints Ive read, we will probably look into replacing range ASAP. My husband and I both work and have latchkey kids and Id hate for the oven to come on and catch on fire when we are away.

Ordered a replacement part from this company and they sent the wrong piece. Discovered a problem with the people they have in the ordering department. They do not listen to you, make promises they never keep and the supervisors go only by the reps notes so they intentionally do not put anything in those notes to protect themselves. Called three times for a return form and I was told I never called. Ordered my part from a small business and received it in one day. Terrible customer service.Bought Frigidaire refrigerator, stove and dishwasher for the new addition in 2014. Fridge burned out the motherboard 3 years later (used a 50 year old Sears Coldspot that still works for weeks). Ice maker has always had cubes that stick so it clunks till you pull out the cube. Hardly ever use it. The one time I did turn it on and didnt hear the clunking but when I opened the door I found the entire freezer frozen in a giant ice cube from top to bottom. The dishwasher has had a heat sensor burn out. Also the wash cycle would never advanced till our repairman (not a Frigidaire repairman) told us about a design flaw. You cant use the Hot Wash Cycle ever because it will never heat the water enough to advance out of the wash cycle. The oven door has slots so if you accidentally spill you have to take the entire door apart to clean. Will never buy this product again.

Both refrigerator and gas range were delivered April 2018. Refrigerator: By the end of June 2018 I had a warning that the water/refrigerator filters had to be replaced. I was told the filters were good for 6 months!!! Therefore I called Frigidaire dealers in my area to place an order the end of June/1st week July 2018... All of the dealers were out of the filters. Therefore I called Frigidaire. I was told the filters would not be available until October 15th 2018. NOW I HAVE PAID EXTRA MONEY FOR FEATURES ON THIS EXPENSIVE REFRIGERATOR THAT I CANNOT USE. To make a long story short I called Frigidaire for the rest of the year of 2018... In December before Christmas I was told the product would be in and I could pay for the order upfront. I did not received the filters until February 2019. Then, the frame that holds the drawer and shelve intact split. I had to order that in December 2018 as well. Although the refrigerator is not a year old the company would not cover it. I complain about having problems with the frame after delivery... Someone came out but the problem was not resolved. Called Frigidaires customer support. I was told to spray Pam on the drawer in order for it to slide easy!!! Yesterday when I went into my refrigerator I found out theres another break in the plastic frame....in the exact same place the first break was. Here I go again calling Frigidaire again about this lousy product!!!Gas range: I was using my range cooking for the Thanksgiving holidays...and my Carbon Monoxide Alarm went off. I had to get my son, granddaughter and myself out of the house. If I did not have the carbon monoxide alarm it would had been tragic. I called the gas company in my area and they verified it was carbon monoxide... I called Frigidaire and they set up an appointment for someone to come out. Frigidaire gave me the information of the service person and phone number... I took it upon myself to call them a few hours after I spoke with Frigidaire. The service person told me they were no longer doing service calls??? I had to call Frigidaire back to let them know in order for them to reschedule someone else to come out. Within a week a service person came out with new parts for the gas range.

Have a two year old Frigidaire dishwasher that stopped working. After speaking to a Frigidaire representative I finally found (or so I thought) the problem. I asked and was assured that the part I needed to order was returnable. After receiving and installing the part it still did not work. Now Frigidaire tells me the part is not returnable. I wont be purchasing anymore Frigidaire or associated products.

Recently purchased a replacement top freezer refrigerator. Frigidaire was my choice! Nice looking and the right size! I recommend. I received a 10% discount on my purchase. Satisfied. Registered it for the warranty!???

Had a warranty issue on my washer. Service man sent by warranty came out, fixed the issue. When he put the washer/dryer combo back in he crushed the vent hose. This went unnoticeable for some time as it is a vacation rental home. Now fryer stopped working due to a crushed vent and Frigidaire said its my problem to go after their service man to repair what their guy damaged! Buy from anyone other than Frigidaire/Electrolux! Their manager even hung up on me when I told them their guy broke it!!!

We bought this stove/oven in 1986 and had it installed in our (then) new house. It has faithfully performed for the last 35 years with absolutely no problems. Weve never had to have it serviced and it continues to work well.

I purchased a Frigidaire Gallery refrigerator from Home Depot less than a month ago and it’s been a poor decision since date of delivery. My parents and several friends have bought Frigidaire so I felt confident in my choice however their unwillingness to back their product that is only hours old has lost them future business. The fridge was delivered with uneven doors and a squeak that sounds like an old bed frame. They sent a tech who made the doors even but they still don’t shut flush. On top of that the fridge squeaks when we close the door or even touch the fridge, it’s ridiculous!! I asked for a new refrigerator and they have the NERVE to say “the squeak is not under warranty because the tech said it’s just a cosmetic nuisance”!! REALLY??? Well I just spent $2000 on this fridge and expect it to be free of “cosmetic nuisances”! Anyway they have yet to do anything except send technicians who tell me the fridge is not broke.The one guy actually told me to demand another be sent to me. I called Home Depot where I bought it and they said they need Frigidaire cooperation or else I will have a fee. This is nuts!!! I understand things happen, I just wanted it to be resolved especially since it had just been delivered! I will never buy Frigidaire again and I intend to write a review in as many locations as I possibly can. Not to mention, I plan to spread the word like it’s my darn job!! Had they made this right I would have earned them business but now it will cost them business. They don’t seem to care either! One more note, the girl on the phone told me these aren’t made like cars and aren’t supposed to last. LOL. Well I thought it would last longer than a few hours! Very disappointed in the brand and Home Depot!! Plus, train your people not to make those irritating comments, it doesn’t help your reputation at all!

Run, dont walk away from this deplorable company. I replaced ALL my kitchen appliances October 2016 with the Frigidaire Gallery series through Home Depot. Ive had 5 service calls on the refrigerator. The last serviceman advised me, Thats just the way it was made, theres nothing I can do. My most recent complaint was the handle on the dishwasher is rusting! After 22 minutes on hold I was told by the customer service rep that, If you look on page 22 on your owner’s manual, you will see that rust inside and outside the unit is not covered. After speaking with a manager, as a goodwill gesture she mailed me a new handle. Really. Goodwill? Why dont you manufacture decent products and goodwill would be implied. Consider yourselves forewarned. Dont be foolish. Dont spend your money on Frigidaire appliances.

What the hell happened to this company? Their customer service sucks. I wish Id read YELP before buying a Frigidaire Refrigerator, stove, and dishwasher. 3 months after buying my new appliances the fridge stopped working properly. It would fluctuate between being too cold, and not cold enough. First repairman came out and said it could be a number of things, so he ordered them to be delivered to my house and scheduled an appointment. I waited all day with no contact or repairman showing up.I called in. First I called the serviceman, no answer. Next called Electrolux 844 number and waited on hold for 40 minutes listening to someone telling me the call would be answered by the next, blah, blah, blah. Then I hung up and called back... 20 minutes later they still didn’t answer so I called Frigidaire. A woman answered and told me one part was backordered, and they had attempted to call me Nov. 30th. Well that was a lie...no one called. I asked to speak to her supervisor and was put on hold for another 20 minutes. At that time I hung up and called back.The next agent said that no one had tried to call. So, now I find out that they knew the part wasn’t available but didn’t attempt to call me... The first woman had lied trying to make the fact that no one showed (when I took the day off) my fault. I insisted on speaking to a supervisor who said they are now attempting to find the part from another supplier and will call me to schedule a time once they locate it. Ill patiently sit here holding my breath. Frigidaire is an inexpensive brand... Now I know why. Spend a little more and get a better product with a company that has better service.

Stove came with a twelve-month warranty, and the oven failed to heat at thirteen months. It cost more for repairs than the stove originally cost - but at least we had home warranty coverage. Still had the $100 deductible.

First of all. How the hell does this company have so many stars when every review on here is horrible?? I bought a Frigidaire dishwasher from Lowe’s and I’m going on over 3 months waiting on a part to fix my BRAND NEW dishwasher. Service technician said I need three or four parts for my brand new dishwasher. I have now had a dishwasher Since September 23rd and have never been able to use it. I have spent hours on the phone with these horrible customer service people who do absolutely nothing help and get and attitude when I explain how ridiculous it is to be waiting over three months for a part for my new dishwasher. Also I called Lowe’s who said I simply need to get a Return Authorization Number from them am they will take the dishwasher back. Frigidaire want me to give them time to see if they can find the part before they will give me the number. Is 3 month not giving them time? I was told today the part is on backorder and they have absolutely no clue when the part will be available. What kind of customer service is that? No ETA. Just sit around for a few months and somebody might make the part I need one day.

Grating noises from ice maker FFHS2611LWMA. I selected this refrigerator b/c it was available to be delivered the next day. Now I know why! Nobody in their right mind should want to purchase this unit. Shortly after delivery, we experienced a racket beyond belief. It is so loud it wakes me up at night. We called an approved service technician, while under warranty. He stated this is just the unit. There is nothing to be done. Two letters to Frigidaire. Today after the 2nd letter, the rep. suggested I contact an approved service provider. I asked her why would I do this, when the provider operates under the dictates of the manufacturer. Therefore, I would incur an expense for no corrective measures whatsoever.... She further stated, this sound is standard for this unit. As for my experience, I have concluded...Frigidaire is aware of this loud and disruptive feature and continues to sell it to unsuspecting customers. The least they could do would be to put a disclaimer on the unit. PLEASED BE ADVISED THAT YOU ARE PURCHASING A BANGING, KNOCKING, ANNOYING REFRIGERATOR. THANK YOU FOR YOUR BUSINESS!!!

I purchased a Frigidaire Profession French Door fridge in October 2017. It has been nothing but TROUBLE. The ice maker broke and flooded our wood floors. The cool drawer froze the vegetables and fruits. The compressor broke down. We lost hundreds of dollars in food. The fridge stinks to high heaven, in fact my whole house smells of rotten food. Weve had the approved repair people out to look at it 5 times. It now smells so bad that it must be replaced. I have cleaned it several times with every product suggested to remove smells. Frigidaire owned by Electrolux has denied our request for a replacement even though the fridge is under warranty and 7 months old. NEVER EVER BUY ANYTHING FROM FRIGIDAIRE OR ELECTROLUX!

I purchased a side by side refrig last year. Purchase date was 9/9/13. I reported the refrig was freezing everything on both sides on 9/8/14. One day before the warranty expired. They informed me since it was reported before the expiration date that all was covered. They scheduled a repairman to come 9/15/14. Today I called to check why the repairman did not come. I was told that they would not pay since the warranty has expired, but would sell me a extended warranty for 95.00 dollars that would pay for parts only. The refrig broke while it was covered, it was reported before it expired, how can they not honor the warranty? Now they say they have no record of it being registered. The first lady I spoke to one Sept 8th found it, why cant they find it now? Frigidaire warranties are worthless. I will not have another product of theirs in my home!

I have a Frigidaire refrigerator that I purchased a few years ago model number frt18qrhw. This refrigerator has been nothing but trouble. I had the compressor changed and I always had water inside the fridge. The last time I had someone come to fix it, he found a wrapping that was not removed from behind the coil had worked its way down and blocked the drain hole therefore the water could not run into the cup and down the drain and it was coming inside the fridge. Someone forgot to take that piece of wrapper out when they installed the coil. I am very disappointed with Frigidaire and I will never buy another product made by them. I kept the piece of wrapping that I removed from the freezer for proof.

Grab a bag of popcorn and get ready... I bought the dishwasher, back in March 2016 from the local Home Depot store for my remodeled kitchen. The unit worked perfect for the first 10 to 11 months. Note, I dont have any kids and the unit did get used a lot. Maybe 2 times a month. Around Jan/Feb 2017 the unit began to leak from under the door. I called the company & explained to them in detail the problem. They set me up with a 3rd party service repairman (contracted out) by their choice. This guy arrives a week later. He had to be about 80 some years old. I had to help him off the floor, as he couldnt get up on his own. He told me he thought he knew what the problem was, would order a part, & get back to me. About 2 weeks went by and never heard from this guy, at least to update me. I called him & politely left him a few messages, and he never returned my calls. I called Frigidaire and told them the same. They called the repair guy and got back to me & said he was backed up with other customers. I told Frigidaire, thats no excuse not to at least return my calls. I asked for another service company and they agreed, but it wasnt easy. The other service company came a week later. It took this service company a total of 6 visits over 2 to 3 months to try and diagnose the problem at which by the 3rd visit the service repairman said, this unit is unrepairable but Frigidaire is going to make me try and do everything possible before a replacement, thats how shady they are. At the 5th visit while the repairman was trying to fix the unit, he had Frigidaire Corporate Repair Center on speaker phone. They suggested to the repairman (as I overheard the conversation) that to go ahead and find parts from a different model or dishwasher company and start replacing the customers dishwasher parts with them. I started to flip. The repairman said we are not going that route. Thats like taking parts of a 1990 junk car and putting them on a 2017 Caddy. LMFAO. So just think what kind of replacement appliances Frigidaire sends to customers. HMMM. OBVIOUSLY NOT BRAND NEW ONES.Finally, after the 6th service call Frigidaire replaced the unit on May 12, 2017. It arrived and was set up. It worked for the first few hours/day. The next morning I got up and ran a cycle following the directions precisely. Guess what? It leaked. LMFAO. I called the company back told them about the problem. The company was really rude and ignorant on the phone with me. I told them I dont have time for another 6 service calls with my job, etc. Furthermore, I dont want a replacement unit, just my money back as the unit was nearly $675. I told them I wanted to take my business elsewhere. A day later, another corporate bigwig called me and said we will deliver you a 3rd unit without repairing the 2nd one. I thought, well, Ill hope for the best, even though this is not what I wanted. A week after Memorial Day my 3rd unit arrives. It was set up by their 3rd party contractor. They turned it on and BAM, the piece of junk malfunctioned and started to leak. The 3rd party company assured me it was not on my end as far as plumbing, etc, as I already had all this looked at. The 3rd party company (who Frigidaire pays) educated me, the consumer, that they are taking my 2nd unit and leaving the 3rd unit at my house and on the paper statement writing 3rd unit set up properly, malfunctioning/leaking. The 3rd party company told me to contact Frigidaire for further instructions on what to do with the unit on how to get refund/replacement. I called Frigidaire and explained the same to them and they were nasty on the phone to me, stating it was all my fault for signing for it and now they have to go ahead with scheduling repairs. I told them NO REPAIRS. I told them come get the junk unit and give me a refund, but they REFUSE to agree with the CUSTOMER and keeping saying on the phone I understand your frustration. I tell them they are a bunch of clowns trained to say that, because if they were in my shoes they wouldnt be saying that. Their final sentence to me was, when you are ready for the repairs call us back. Then those ** hung up. Doesnt make sense how the 2nd unit was replaced without any repairs but now they want to go ahead and make repairs to the 3rd one? What a bunch of ass clowns.I am now working with my local Home Depot. A nice manager is working on the case for me. He is going to work with vendor and submit a claim for the lemon law. I should hear back within the next day or two. I told Home Depot I will gladly keep my $675 within the store if I can just bring the stupid junk unit back and get a different brand/unit not Frigidaire product. The manager agrees I have been thru way too much. Frigidaire customer service is absolutely horrible and sucks. They are the most ignorant people I have ever dealt with my life. I have seen and heard dogs at a local SPCA get treated better than this company treats humans, its disgusting. Think long and hard before committing and buying any of these products because in the long run it just isnt worth it!

What a piece of JUNK. I would never buy another Frigidaire product. Never worked. 20.4 CU unit wont cool, ice melts, freezer food defrosts. 12 service calls and still does not work and Frigidaire wont replace. They have some lady reading from the same script every time I call. They will only replace when the repair man tells them the unit is not repairable. BrandsMart said I was outside their service area. Now my problem. People who buy anything from these scammers deserve what they get. I would have gotten more satisfaction throwing $1200 dollars into a crowd of strangers.

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.

I bought a new Frigidaire dishwasher model FFCD2413UW at Lowes. Biggest mistake ever. Problem one, there is no mention anywhere about the fact that you must buy additional parts to install your dishwasher. This caused two 70 mile round trips. Problem two, The door on this dishwasher has no latch. With no latch to click to open it you must employ brute strength to open it.Problem 3, once you get this piece of junk open the door wont stay open. The problems here are numerous but the most aggravating is that when you open the door to load the dishwasher and pull the bottom rack out, the door starts shutting on its own sliding the rack back into the dishwasher. I have been employing a brick to hold the door down while I load the dishwasher. Problem 4, I thought my previous dishwasher was loud. This dishwasher drowns out every other noise by a mile. We have been setting it to come on later, it only has one setting for this, 4 hours. So now around 2 am the entire family meets in the kitchen to find out what the racket is about.

This stove is great, easy to clean, fast to cook and the best part part is that the material is best of quality. Cooking oven is perfect. Cook, bake and broil just the way it supposed to b. Really love it. Had my stove for five years and still work like the first day. Also it dont burn your pots like others stoves in my opinion. Frigidaire its the best product they ever made.

We remodeled a year ago & I deeply regret not reading these reviews prior to buying the complete set of Frigidaire Gallery appliances. Refrigerator - French door - side by side: Ice maker has not worked properly since we have had the Refrigerator. Completely stopped making ice - technician has been out twice - extended delay time in getting parts. Noisiest Refrigerator we have ever had. Now the replacement water filter ($45) will not click into place & neither will the old one. Dishwasher: Again very noisy. Stays stuck in cycle - technician out twice. Doesnt clean as well as previous dishwashers. Serious quality issues. I will not buy Frigidaire products again.

I purchased Frigidaire Gallery side-by-side refrigerator, stove and dishwasher. Within 9 months, both fridge and dishwasher needed repair. Food was lost from fridge freezing everything. I was not compensated for it. And it took over a week for service.

I bought a refrigerator, microwave, stove and a dishwasher in July 2014 from ABC Warehouse in Dearborn Michigan, and both the refrigerator esp. the icemaker broke within 30 days of the purchase. Of course the warranty fix them but ever since the icemaker broke 3 other times and now the items is out of warranty. Today both the microwave and ice maker doesnt work. Frigidaire gallery products is a piece of junk. Never in my life I have own so many lemons that went sour so soon. Lemons suppose to sour but these products are rotten. Im so mad its costing more money for the warranty versus the cost to fix them because the products keep breaking down after the repairs. Close the company. Sad sad sad.

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

My issue isnt as dramatic as some Ive read, but nonetheless I am furious. I have a 5-year-old Frigidaire refrigerator and last night, I was going to clean under the crisper drawers. When I started taking it apart, I noticed the plastic frame was badly cracked. I called Frigidaire because that piece has no weight on it other than bread and other lightweight items, and should never break let alone in 5 years. They refused to do anything about it, and the discounted price they offered me was considerably more than online resellers of this part. I told them that was a ridiculous price since they are the manufacturer. Even worse, customer service said that they werent willing to replace it at no charge. They didnt seem to care. I will never buy another Frigidaire product if this is what they call customer service.

Purchased a home in 2011. New appliances were in the home with the packaging still on - so they were never used. Turned on the oven on Monday to preheat. Came back to check on it. Fire started in oven due to broken heating coil. Have contacted Customer Service and have been informed that there is nothing that they can do for me since I do not have the receipts. It is not like they were left for me. Would think that they would be helpful since this could have burned down my home. Have been asking to speak to a Manager in charge but keep getting the run around. Will be emailing and calling every day until this is cleared up on their expense or I am going to the media and the Better Business Bureau. It is bad to see that there are others that have experienced issues that they do not stand behind their product or take any blame.

We bought a new home in 09/13, we upgraded our appliance package to the tune of 1800.00 dollars above the amount allotted by the builder. We had nothing but problems with the appliances. Dishwasher, stove, and now the fridge. Yes I understand they are just over 5yrs old. But when we bought the appliances we made sure of the warranties on the units. typical warranty 1yr complete, 5yr compressor. Weve had to have the fridge serviced a couple times over the years, and Frigidaire {Electrolux} has been aware that there was a problem with the compressor. So fast forward a couple months, now the unit is completely off warranty. Low and behold they will not warranty the compressor. Sorry of which they have changed their warranties to now only be 1 yr for the complete fridges, no compressor warranties beyond the year. But they would gladly sell me a NEW compressor to the cost of 495.00 canadian, shipped. But I must have a Frigidaire approved installer put it in at the cost of 695.00, bringing the total repair to 1100.00 Well we decided to just scrap the fridge since the repair is so costly, and no guarantee it would last. So why not just buy a new Fridge from another manufacturer. Oh ya did I mention Samsung, Dayco and numerous other manufacturers have increased the warranty periods on their refrigerators. The last time I ever buy a Frigidaire or Electrolux product ever. Also I will make sure as many people know as possible that they do not stand behind their product.

I purchased a refrigerator from Frigidaire less than two months ago and the light bulbs burned out already. Called to get replacements as it is less than a year old (should be under warranty). I was told they are not under warranty because light bulbs are not a function of the unit. Really??? Then I was told the bulbs would cost over $100 to replace them! Do not buy from this company!

The handles on my oven and dishwasher have rotted and the alleged stainless is peeling off the handles. I called customer service they were rude and said it never happened to anyone before, that is a lie because I have read several stories in reviews stating the same complaint. I would upload pictures if I was able too.They do not stand by their product and said it was cosmetic they would give me a discount on the new handle replacements. These appliances are only 5 years old and I complained 3 years ago. It annoys me still this is happening.I will never buy another product from them again it is a shame...

Dries clothes well and has a number of settings to ensure that your clothes are treated nicely. We use the delicate settings more usually to limit our clothes from being beat up - even so, they're always dry.

Im selling my house and got an offer, the buyers inspector finds my Frigidaire stove has a recall, havent been fixed. And this fixing was put in that 1 week offer as a condition. When I call Frigidaire, they tell me to post the parts and later arrange the service, and 24 hours later thered be an automatic email send to me. I told buyers side that we will provide the email for them to delete the condition. But several days later I havent got this email. I called back but they said they dispatch the recall request to a service company but failed to tell me, and no email at all. Why not tell me? I told you its an important email for me. Because its a mistake! Im not happy so I want to complain. But the lady just said, If you dont have other things to help hope you have a good day, and hang up the phone! Its worst customer service I ever have!

I purchased a Frigidaire Gallery gas Range from Sears. In 4 months the touch pad stopped working. First one number didnt respond. So, we stopped using the 1 digit. Soon another then another stopped working. The Sears warranty was invalid. So I replaced the $120 touch pad myself. While taking out the old part I noticed how poorly the thing was put together. All the screws were over-torqued cracking the plastic parts in many places. I replaced the touch pad and it worked fine.Then 2 more months went by and the electronic brain shorted out in a thunderstorm. Again, Sears would not do anything about it so I replaced the part myself. Now the new Sears replacement touch pad is starting to not work again! We now have to cook without the #3. So 350 degrees is 400 degrees or 299. It is so frustrating. We bought a whole suite of appliances. Frigidaire dishwasher was so bad that we had Sears come and get it the day after it was installed and they replaced it with a Kenmore when I complained repeatedly. The refrigerator works, but is noisy. I will never shop at Sears again and I recommend that you buy nothing there. They do not back up what they sell!

My husband and I just bought our first home. We went to home depot and purchased a washer, dryer, and stove. We made our purchase the Saturday before thanksgiving. Unfortunately, our first delivery date was delayed and a week and a half later I received my washer and dryer but the stove was damaged :( they gave us a new delivery date of Dec 16th for our new Frigidaire stove. They came yesterday and installed it, I was so happy to finally have my stove. Well anyway, today I woke up and put my oven on. The troubleshooting directions said you should turn oven on 400 for 30 min to help alleviate any smell and to break the oven in. So I did just that. The morning went on, I took my daughter for a walk and came home and put her for a nap. The next thing I knew my carbon monoxide detector was going off!!! I opened doors and windows, grabbed my daughter and out of the house we went. I called the fire department. They found out it was the oven, not the range. They said, You need to call where you got this and have them come and get it, the stove is faulty. See this machine, and it started to go up and up when he turned on the stove. When I called to have this deathtrap removed from my home and replaced they told me Dec 23rd. Needless to say, I went to a different stove to purchase a stove and also a different brand. I could have died, my daughter could have died. Frigidaire didnt care, didnt help. Im so glad and thankful nothing bad happened but I will tell you, after this experience I will never buy a Frigidaire. I have many years left to make purchases and Im a hairdresser so many people will hear this story. 1 positive experience reaches 1 person whereas a negative experience reaches 10. I sure hope thats enough for them to see the error of their ways.

The machine is worth the price, is very silent and does a very good job cleaning the dishes! I recommend this to everyone! Buy it because you are going to enjoy it and get a good deal for your money.

Bought it on sale so the value for what you get was fair and it does the job. LED lighting keeps the compartments well lit. At times you need to turn the breaker off to reset the ice dispenser and being a french door fridge it feels a bit awkward since we are use to a side by side.

I have been trying to contact Frigidaire about a problem with the ice maker in my less than one year old really expensive French door refrigerator. I have never gotten anyone on the phone. I finally got the company, Lowes, to send someone out to look at the fridge. They contacted Frigidaire and they said they wouldnt fix it and that its working properly. Im in tears over spending $2,000 on an appliance that is crap from a company that is cheap and wont answer their phone. I have no idea what to do at this point.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

I cannot believe this company. We bought all Frigidaire appliances for our new home. After 4 weeks our refrigerator needed to be fixed. Now one month after our warranty ran out the motor in our dishwasher burnt out and set a fire inside it. We contacted Frigidaire about this and were told that they would cover the parts, which is the entire machine, but will not cover a new machine (which we were happy with at first) until we were informed by 2 separate repair companies that it is impossible to fix. We again contacted the company and were basically told better luck next time. Shame on this companys customer service.

I purchased a Frigidaire 22.2 cu. ft. side by side refrigerator from Best Buy. I have no real complaint with Best Buy or the refrigerator. My issue is with the Frigidaire Parts Department. I called them to obtain the correct part # for the water filter as the time to order light was on. The woman in the Parts Department gave me the part #. As I ordered the water filter from Best Buy. When it arrived I followed the instructions: remove and dispose of old water filter, install new water filter. After the old water filter was thrown away, I attempted to install the new one and it did not fit.I called the Frigidaire Parts Department and spoke with Ashley. I explained what had happened and asked that they comp me a water filter being that they gave me the wrong part # to begin with. Ashley explained to me that because I did not buy it from them they can not comp me the item. As well, as it is a special order item it will not be available for 10-14 days. This I found strange, because after I got the correct part # (hopefully) from Ashley, I ordered it from Amazon for next day delivery. HORRIBLE Customer Service.

Brand new Frigidaire electric oven died after we used self cleaning feature for the first time. Had repairman replace the computer board at our expense. Several years later used the self cleaning feature again and the oven died again. So far we have used the self cleaning twice and the oven has died each time. Frigidaire should stop making this junk or replace the Self Cleaning button with Self Destruct button, so customers are aware.

Less than 3 months old Frigidaire Professional microwave stopped working. It is 7 weeks now without a microwave, looking at another 3 weeks before parts are possibly available. Frigidaire will only replace parts.

2015 we bought all new Frigidaire appliances. Very disappointed. Refrigerator back Iced up and rusted out. Frigidaires fix was to put a 1 and 1/4 thick foam on the back of the frig. Now the fridge sticks out even further from the wall, I wouldnt be able to see if it were iced over with the foam on the back, and the ice machine hasnt worked the same since the repair. Our double oven burns food on the edges. Frigidaire put one of the largest burners towards the back so that the heat from the burner melts the face of the control board. Had it replaced once already and it is melted again. Our Dishwasher wont work on all the setting. If we select Power wash, we end up with water all over the floor. We get constant power failures also. If I could give a zero rating I would. Im surprised this company hasnt been sued. Last I spoke to Frigidaire, I was told that they could help me find a service provider and that once I pot them to fix the issue, they could then offer me an extended warranty. Seriously???

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

I bought a refrigerator from Lowes about 4 yrs ago and havent slept since. The thing is so loud and vibrates so bad that I cant hear the television thats in the other room. I wake up all night just wanting to push the junk box out the door. I called about the noise issue when I first got it and they told me it was that was normal. As soon as I can afford it this piece of junk is going in the dumpster and Im buying a new LG brand. And NOT from Lowes.

We bought a new Frigidaire range and the oven door handle fell off right after one year warranty. The problem is, we seldom use oven, at most 20 times a year. And it conveniently broke after one year warranty. Yesterday, the entire oven outer door with glass fell off while nobody used range at the time. It was scary, especially since we have young children walking by. Bad workmanship. Horrible experience!

If I could give them a negative star I definitely would. I began replacing the appliances in my kitchen with Frigidaire about 5 years ago. I had problems with the refrigerator. Thank goodness it was covered under warranty, the condenser or something had to be replaced. I also had problems with the water in the door of the freezer. The paddle broke twice. The first time they sent me a new one to replace it.The real issue is the Frigidaire stove. This past Saturday night My husband woke me up about 12:30 am. The house was full of thick white smoke that burned our lungs and eyes. My 83 year old mother lives with us. We determined there was no fire just smoke. We began clearing the smoke out of the house. We then noticed a skillet on the stovetop smoking. The knobs were all turned to off but the stove had cooked that skillet. Its a wonder it didnt catch my house on fire.I contacted Frigidaire this morning. At first they told me it was not on the recall list and they could send me to an authorized repair person. After insisting to talk to someone else, I got Tiffany a corporate representative. She also advised it was not on the recall list. She did offer me 50% off repair. I actually laughed. I said your appliance came on by itself, almost killed me, my husband and my mother, could have burned my house down and you are going to offer me 50% off fixing it? I will never buy another Frigidaire and will do as much as possible to keep anyone else from buying Frigidaire. The offer to fix my problem was definitely not even close to what they should have done.

We purchased our oven three years ago. For the first time we used the self-cleaning function and it broke the oven. We contacted customer service and told us we need to pay for the repair. They dont care that they are selling a defective product.

Mine is part of a series and it matched my other appliances. It works perfectly with the decor! I have not had any problems with it at all in the 10 years I have owned it. I would replace it with the same make and model.

We purchased our new home in 2015 and we bought all new Frigidaire Gallery appliances! This happened less than 2 years ago and we had problem with all of them, microwave broke down 2 months after we moved in, dishwasher 6 months, Frigidaire right after the dishwasher and now our stove exploded. I called the customer service and they told me they cant do nothing! Wanted to talk with the manager, but they told me their manager dont deal with customers, so after 1 hour discussion finally I get a hold of a supervisor who told me if I can prove I not physically damaged they will replace it, so I had to call in my own expense (107$). Their service guy who told me It doesnt look like physically damaged so he will do his reports, but since the report went in they dont answer for my phone calls, and just ignore all my messages! DO NOT BUY FRIGIDAIRE PRODUCTS! They are lying in about everything and all of their stuff is garbage!!!!

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

I purchased a Frigidaire refrigerator on 5/31/14 (approximately 6 months ago) from Lowes. The refrigerator portion stopped cooling. I contacted the 1-800 number and I was instructed by recording to enter my zip code. I entered my zip code and was told by the same recording that they had no service providers in my area and I would have to call a 706 area code number. I dont live in the boonies. I live in Scottsdale, which is a suburb of Phoenix, AZ. I called the 706 number and had to wait on hold for 30 minutes before the call was answered. I was told that they dont have any service providers where I live (once again not in the boonies, right next to Phoenix). They would have someone call my by Monday (I called them on Wednesday) and would schedule a service call then. Who knows how long from Monday it will take them to come out. When I explained that time was of the essence due to the fact that I store insulin in my refrigerator, it was suggested that I purchase a industrial refrigerator. I suggested that Frigidaire manufacture a refrigerator that last longer than 6 months. I was then asked to take a survey. REALLY????

Do not buy Frigidaire washing machine! I bought one just 6 months ago. I have had the repairman out here last month. Now, this month, he needs to come again! I cant return it to Lowe’s because they dont take exchanges, returns, or refund on major appliances! So I think I will also never buy another major appliance from Lowe’s and definitely not another Frigidaire product of any kind. The shocks went immediately! Now, once again, they need replacing! Sadly, I didnt get the extended warranty. I figured my last washer lasted 12 years and I never had a warranty on any of my other appliances, so I didnt need one this time. That was a big mistake because, unfortunately, Frigidaire doesnt stand well behind their appliances, and they dont stay working for long either!The customer service number that Lowe’s gives needs help too. They cant get scheduling correct, and their computers are down a lot. So, they say it needs to break 3 times on the same item to maybe get a replacement? For real? It is only 6 months old and I am on the second problem! Shame on Frigidaire and Lowe’s! Guess we better start shopping Home Depot. No more Lowe’s either!

DO NOT BUY THIS for $2000. It has broken every 2-4 months for as long as I have owned it. It is refrigerator, but the bad design AND bad craftsmanship - I am sure all of the devices they sell under this (Chinese made) name are junk. DO NOT BUY IT. Get a better Chinese/Korean one like LG or Samsung.

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

Frigidaire Refrigerator Model # LGHB2867PFLA: We purchased our refrigerator less than a year ago from Lowes. On November 16th the circuit board and inverter went out of the appliance. Got word today the part will not be available until December 8th. Mind you the appliance is only 10 months old. I will never buy another Frigidaire appliance. Im only giving it one star due to the fact that its the least amount I can rate Frigidaire.

Bought a fridge three years ago, and the ice maker has NEVER worked...spent $1,500 on an ice box, and the damn thing doesnt make ice...never has made so much as a cup full! Worst company I have ever tried to deal with. I have now spent about $1,000 on the fool thing, and it still will not make a cube! Save yourselves, do not get a Frigidaire... Worst ever appliance and WORST EVER customer service. Really, just do not buy it!

We have this series of kitchen appliance including the dish washer, Range/Oven Combo, microwave and refrigerator. All but the microwave has problems. The dish washer, upper spray arm falls off and needs a new one, it also is awkwardly arranged for loading and clogs periodically. The range oven lower drawer bearings have worn out despite very infrequent use. This causes it to site much lower on 1 side. You have to order a new drawer arm and bearings for this. The range top is glass and is stainable with anything and very difficult to clean. The refrigerators ice machine has barely ever worked. It is very unreliable and the freezer is always crowded although theres not much in there. Id look elsewhere not Frigidaire.

Frigidaire gas range - One of the burners burns way too high and hot. The manual says it can be adjusted. I had 2 service calls for this issue. Both servicemen said it was by design and there was nothing wrong with it. What??? It does not have a low setting, I cannot use this burner and it is the largest one! Frigidaire uses a third party service, AE Factory Service in Texas. Im Im Maine, they have no idea who they are sending and they dont care. Also bought was a refrigerator, and the if maker is a nightmare. The service man said, I should never buy a refrigerator with an ice maker, they never work right. He didnt bother to try to fix it. Frigidaire does not care about their customers.

Had fridge for three years, broke 5 times. Two different repair places came to fix it. Fresno was bad, Bakersfield was even worse. Bakersfield tech was great but said Frigidaire has a policy that they have to try to fix it even if it cant be fixed, it would take three attempts to try to fix it. The receptionist lost our or forgot our appointments as she chuckled, but thats another review at a later time. Now Frigidaire said it would take 4 attempt to fix it. Same error code on fridge, same parts repaired on fridge 4 times. I have emails from first manager stating 3 times, now today they say 4. Kind of funny, the story keeps changing. Frigidaire claims until cost-prohibitive - it cost me 1500 plus extended warranty 500 plus 300 for food that went bad over a three-week period for each repair to be completed. So Im out 2300 now, not sure what they deem cost-prohibitive.

I really like my Frigidaire dishwasher! It cleans dishes well. I will say that it does much better, if you add the Rinse Aide, It helps to dry, Without it, the dishes do stay wet. Other than that, I have no complaints & would recommend!

Door handle broke on refrigerator. Freezer ok. Company replaced with 2 handles. New handle broke again. I replaced with 2nd new handle and called company as I have extended warranty. Was told warranty does not cover cosmetic damage. Took handle off freezer door and put on fridge door, which also broke. My wife and I are in our 70s & we couldnt abuse our appliances if we tried. Im sure you have had an epidemic on broken door handles on this model. I might add I was treated rather abruptly and dismissively when I called. I chose not to renew my extended warranty for obvious reasons as I plan to move off in another direction.

Why 1 star? The fridge is actually quite nice and I would usually give it a high score… So why 1 star? Because we were one of the unlucky ones that received a unit that didn’t work and the customer service to fix this problem was atrocious. I understand companies cannot achieve 100% perfection on their products leaving the factory. I understand things like this happen. I do not understand what happened next on how it was handled. Summary if you don’t want the long read: Bought brand new fridge, didn’t work…We didn’t have a fridge/freezer from September 3rd until August 8th 2021. Lost hundreds of dollars in groceries and to call customer service took over an hour every time except once.Long version… Here is the timeline of events that I recall to the best of my memory: From day one on August 20th, we noticed something funny. The fridge was freezing some things and the freezer collected frost easy. Things were still working so we were questioning if the fridge just wasn’t as good as the reviews… or do we need to put a ticket in? Made sure all the vents were free like the manual said etc… It did work, but not as well as the dying 12 year old fridge we had hauled away when the new one arrived.September 3rd: Freezer died completely. This was my first time trying to reach Frigidaire. No customer service on weekends and lucky us this was a long weekend. So, all weekend we got to listen to an alarm on the fridge constantly saying the freezer temp was too high. Ding Ding Ding…Repeat! UGH. September 6th – Got through to Frigidaire on the phone after 1 hour 5 minutes on hold listening to elevator music and advertisements about buying water filters on their web store. OMG SHOOT ME. They could not set up a repair time yet as they had to put the ticket in. They eventually set it up and called us back a couple of days later with the time the repair guy could make it out… and the soonest they could send out a repair person was the week of September 20th. YEA 2 weeks without a freezer and listening to a constant alarm about the freezer being too high a temp!!! Well at least we had a fridge.September 20th – Repair guy looked at it and said the fan and circuit board was not working. He checked availability of the parts and that was going to be NOV 1st. Night of the 20th the Ice Maker section up in the fridge section stopped working… The melted ice flooded everything. Luckily, we saw it and prevented water damage to our hardwood floor.September 21st – the fridge portion of the fridge stopped working completely. Repair guy came right out and looked at that problem and determined there was a problem internally that something wasn’t hooked up right at the factory and the fridge was completely unserviceable and needed a complete replacement. We then went about trying to give food away to friends and such as we had a stocked fridge… Ultimately, we estimate over $300 worth of grocery losses due to the fridge not working. On the bright side we could unplug the fridge and not have to listen to the alarm anymore…On the brighter side we did not have to wait until NOV 1st for freezer parts because the fridge was deemed unserviceable… So in a way we were lucky…Maybe? Kinda?Called Frigidaire again… 45-minute wait and when I got on there was an echo on the line… After about a minute the person said she couldn’t hear me anymore and told me to call back… 1 hour 12 minutes later with the same great music and ads I got through again… They have to put a ticket into the back office which takes 5-10 business days… Translation = 2 weeks in real time. As I complained about this and asked to be patched to someone in the back office the person said something I missed and hung up on me. I actually waited for the stupid questionnaire after the call and gave the lowest rating to the phone agent.Seriously??? It takes 2 weeks for the back office to look at the notes that their repair guy submitted. Well, hey… 2 more weeks without a fridge. I’m sure if you are reading this you agree 2 weeks without a fridge is totally ok. I mean… who really uses a fridge on a daily basis anyways? Here is an idea for Frigidaire… pay OT to your staff to catch up on 5 days of work. That way the wait time is only zero to 5 days instead of 5 to 10 business days.I was told to call October 5th if I had not heard back… So on October 5th I called back… 1 hour 31 minutes a joyful elevator music and advertisements about their webstore later a friendly lady answered the phone. I could hear some kids in the background and I have absolutely NO problem with that… She was nice and handled an angry caller (me) very well. YO Frigidaire!!! Hire more stay-at-home moms! It will shorten customers wait times and she got the job done…As well it will give a job to someone that has a very restricted schedule. Dust off your wallets and hire more customer service reps!The lady told me it was approved on September 30th and the approval was sent to Bad Boys (the dealer we bought from)… Yeah nobody told us. She called bad boys and gave me the reference number. I am still not sure why Bad Boys didn’t call me on September 30th… You know 5 extra days without a fridge is no big deal. Kids can have another bowl of dry cereal.This next part is not due to Frigidaire, but they should understand if a dealer gets a call on September 30th they are not necessarily delivering the new fridge that day. So, I called Bad Boys after I got off the phone with Frigidaire. They did not have an answer for me or a reason why they did not have an answer for me… but they would get back to me in the next couple of days to arrange a delivery time. 2 more days without a fridge… This is where one starts to contemplate the little things in life… Like “Is black coffee any good???”… “Just because it says refrigerate after opening does it really mean it?”… Did I mention we bought Bad Boys “Gold Warranty” to make sure we were covered well and wouldn’t have to worry about being without a fridge?October 8th – New replacement fridge arrived. I have no idea how we could have avoided this debacle. We researched fridges and the Gallery one we bought had great reviews. I guess I would probably give it a good review if it worked well and I had no problems. The actual layout of the fridge and organization is really nice. Nice features… Lots of positive things that could be said on that… But imagine yourself buying an expensive new fridge and then from September 3rd through October 8th you didn’t have a fridge/freezer and you lost hundreds in food. What review rating would you give? All and all you will be happy with the fridge IF nothing goes wrong with it.

Through Home Depot in early Oct. 2013, I bought a Frigidaire pedestal for matching washer. I am tall and my back occasionally does not allow for easy bending, so I need the height w/ my front-loading Frigidaire washer. In placing items in the pedestal drawer, I slashed my finger on a razor sharp edge. There is no warning label on this product. I went to Home Depot; their associate phoned Frigidaire right in front of me to explain the problem. I personally spoke to them on her phone. They tried to discredit me immediately, saying I did not cut myself on the drawer edge - that I must have put (my) hand between bottom of washer and top of drawer. I later tried this, and my hand cannot fit in there. I repeatedly stated that the drawer was open, and my hands were inside, filling the drawer. Frigidaires answer was to send a local repair man, and he put a piece of black electrical tape over the edge and wrote on the receipt that this is a temporary fix. Frigidaire has copy of this. A day later, the tape was dangling - there must be some residue causing tape to not adhere. Long story short, in late Dec., after many complaints by me to both parties, Home Depot delivered to me another Frigidaire pedestal. I immediately checked, and it had the same razor sharp edge. I requested the store to take it back. The Home Depot manager, Dave, was away, but I was told by store staff they were told to check it for dents and scratches and knew nothing about any sharp edge - Dave never spoke to me or called me after that, so I now will not shop there, and had spent $1,000s each month there on home renovations - they are so big, so dont care. Worse, the manager on duty, Art, called it a little rough and acted like it was no big deal. To me, it IS a big deal. After cancer surgery, I am missing lymph nodes and was told to be very careful about any cuts, because I have greater chance for infection. I told both parties this. Frigidaire does not care about product safety or customer satisfaction, just dumping inferior products into the marketplace. I spoke to one of their associates who is diabetic, so she understands about the seriousness, but they refuse to do anything to properly make my product safe or to replace it with a SAFE product. I also told them they need a hazard warning label on the product - 2nd one arrived w/ none. I spent a LOT of money for their washer (the second one I bought, since I sold my house and my buyer wanted my older one). This means nothing to Frigidaire, because they know getting a lawyer will cost more than buying a second product from their competitors, so I wasted money and lots of time and effort with them. As a retiree on a small pension, I dont have money to waste. All I wanted was a safe pedestal, and both prefer to lose my business. Frigidaire deserves to be sued for product failure.