I purchased a Dacor range/oven combination in 2005 for a total kitchen remodel. I chose Dacor for its name and reputation for quality. The first problem was that the digital clock was running very fast; that occurred in October 2005 and was covered by the warranty. The next problem was that the downdraft would not stop going up and down. I had to turn off the breaker switch of that function until the repairman could fix it. The next problem I consider as a design flaw and not an oven malfunction. Both oven lights were burned out by June 2010 and needed replacing. The light bulb cover for my model is behind a grid for the oven racks which must be removed before the light can be accessed. It’s not a 5-minute job. The next problem was in September 2010 when the oven broiler refused to work. Another service call was needed to replace the oven broiler ignitor. The next problem was in June 2011, when the oven rack, which slides into cavities built into the rear wall of the oven, refused to release. It required another repair call. The repairman had to pull the oven out away from the wall and work to release the rack. As a result, I do not use that rack. Theres no one who uses the oven besides me; I have no kids in the house. The oven has never been misused or abused. The next problem was in November 2012, when the self cleaning feature refused to work; another repair call was needed. All of the above cost me $1,250. When I contacted Dacor about the myriad of problems/issues, I got a written reply that said every situation is reviewed on a case by case basis; in most out of warranty cases, Dacor would sell me the part I needed at a reduced price. I responded that would necessitate two service calls (one to diagnose, one to fix) and an inoperable oven for however long it would take to get the part and then reschedule the repairman. In almost all of the above, my repairman (Dacor authorized repairman) had the parts on his truck. I cant be waiting weeks without a functioning oven. Based on all of the above, my oven would have been out of order for many weeks. I wrote Dacor again, thinking the CEO needs to know about all these problems. I asked my contact to forward my correspondence to the CEO for review/comment. Instead, I got a reply from the customer service supervisor who stated in part on his 1/3/13 email, There tends to be a disproportionate amount of negative postings on-line”. Really? Most companies pay attention to complaints or compliments about their product or service. If someone takes the time to communicate, then the company owes its shareholders the duty to listen when there are repeated complaints about their product. Will I buy Dacor again? Never.

My Dacor Double oven is less than 5 years old. Lately, the broil function has stopped working well on both ovens. I contacted the ONLY authorized Dacor repair center - Home Appliance Repair GTA (HARGTA) and told them my broiler wasnt working well. Their repair technician came to my house, took both double oven doors off in order to give me the assessment – that my upper broil function was not working well. In fact, both upper and lower do not work well but thats a side issue. In the process, the technician broke or did not properly reinstall my double oven door. I called and he returned and again, removed BOTH oven doors. Now, my upper door is working well but my lower door has no hinge and falls hard and heavy. This is extremely dangerous. I have left multiple messages with HARGTA and they are not getting back to me. Ive even contacted DACOR which is only in the US and they havent gotten back to me either. I purchased a Dacor oven to get a quality appliance and excellent after care service. It appears that both the appliance and the aftercare service do not live up to their reputations. P.S. The quote to repair 1 broiler is $750 after less than 5 years of use. That will equal 1/4 of the oven cost in less than 5 years.

I purchased a DACOR Discovery IQ Range one year ago Model # DYRP36DS/NG from an online authorized DACOR retailer. Here is a synopsis of the events Ive had with the range over the past 12 months: I took delivery of the Range in January of 2016 at my home under construction. I moved into the home in April 2016 which is when the Range was fist installed. In May I began to have problems with the unit, it would shut down during preheating, then reboot itself, sometimes it would just reboot itself randomly. I called DACOR customer support who told me that I needed to download the latest software version, which I did. Shortly thereafter, the Range again would shut down during cooking and go into a reboot cycle.I called DACOR again, they sent out a local service company. In June the technician came out and upgraded and re-installed the software. The problem continued, I contacted DACOR AGAIN, got the run around, etc... Escalated the problem. DACOR then determined the problem was in the internal circuit board which they arranged to shipped to local service company. The service company came out again, replaced the internal circuit board and attempted to upgrade the eProm, which didnt work. The Range was in a constant state of rebooting itself over and over and over again. The Technician left. Said nothing more he could do. I had to shut the power off so the unit would stop rebooting itself.I called DACOR AGAIN, I got a complete run around, they refused to do anything more. I finally was able to reach the V.P. of Customer Service. After a few conversations and investigation into the issues. She determined that the unit needed a new front controller panel. The panel was shipped to the local service company. The service company came out again and replaced the front controller panel. Its now November. Over Christmas, the unit began to shut off the oven randomly during cooking cycles, for no apparent reason. Over New Years, the oven was shutting off, flashing an error code and reboot! I called DACOR last week. They refuse to help because now it is out of warranty.Ive contacted the online retailer. Ive left messages at DACOR for the Service Manager and the V.P. of Service. NO RESPONSE. So this is how DACOR deals with servicing their high end appliances, keep trying to pretend to fix the lemon appliance until the anniversary date, and then they dont have to deal with their $9,000 piece of garbage high end range any longer. The consumer gets screwed and DACOR doesnt care in the least! DO NOT BUY an appliance from DACOR.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

We remodeled our kitchen 2 years ago but didnt upgrade our refrigerator because our old one was still working. My wife and I always wanted a Dacor refrigerator. We like their design. Our old refrigerator finally died after a little a year after our reno. We were sad but happy at the same time because we can finally go buy a Dacor fridge weve always wanted. We shopped around and compared Dacor, Sub-Zero, and Thermador just to make sure Dacor is for sure what we wanted. We chose Dacor and we couldnt be happier. Its been almost a year and we still love our Dacor fridge. Now we will just have to wait until our oven dies to get a matching Dacor one.

I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!

Reports that this microwave was not powerful enough because it’s “only” 1100 watts are a head scratcher. It performs as well as and is as sturdy as our previous DMW2420S that lasted 16 years!

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

My Dacor (3 years old) oven top burners igniters dont stop after being turned on, although they are burning. Ive tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right ones igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why havent they fixed it? Weve had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, well get another unit. Ive had gas stoves for 30 years and have never experienced anything like this poor quality. Its amazing that they are still in business.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.

The functions are useful and so far everything works the way it supposed to. No real complaints. Convection and baking features are really useful when it is a small thing to start an oven. Easy to operate. Everyday cleaning is easy as well.

Updated on 05/11/2021: I wrote a review about my terrible Dacor stove, and I was amazed when I was notified within a couple of days that Dacor wanted to help resolve my issue. I was asked to provide some basic personal information, which I dutifully supplied. That was weeks ago and I havent heard a peep since, and I doubt I will. Clearly they do this just so they can mark these reviews as Resolution in progress to make it seem like theyre doing something to help. But as far as I can tell its nothing but a smokescreen. Dont be fooled by resolutions in progress.Original: Our Dacor stove is the worst stove I have ever owned or lived with in my 50+ years. Within 2 years after we bought it, the oven had stopped working twice and 2 of the 4 knobs broke. (Ive never had a knob break on any stove before.) Luckily an appliance repair person (not specific to Dacor) was able to get the oven working both times but told us replacement knobs were not available. We have tried generics but nothing fits. I have been juggling 2 knobs on 4 burners for more than 3 years now, and STILL Dacor has no replacements available. Six months ago we inquired again and were told they had a new model of knobs available that would fit, but we ordered them and they were on back order and never became available. Meanwhile Dacor had already processed our payment for them (which is illegal, I believe) so we had to deal with getting that refunded because our hope of the knobs ever being in stock was gone. This is also the loudest electric oven Ive ever owned. It sounds like convection is on every time you use it, whether or not its actually set on convection. That lasts for 20 minutes after you turn off the oven, too. Also, periodically the stove emits a loud BEEP and resets its computer for no apparent reason, sometimes when Im cooking (oh, you had a timer going? TOO BAD - who knows when it will be ready now!) and sometimes when the stove isnt even on at all (just thought you might like to reset the clock - AGAIN).Furthermore, the oven door has a special design with an open space at the base that allows dog hair to get sucked in from under the stove and collect between the 2 layers of glass. So we get to view our food through dirty HAIR. Apparently thats why the oven is so loud, because it takes a lot to suck up all that hair from under the stove. This can be cleaned, but you have to remove the door to get to it, which is not easy - I cant do it myself. Its so embarrassing when we have people over for dinner; I just hope nobody notices the hairball in the oven door. After reading through the other Dacor reviews I consider myself lucky to be able to cook at all. Buyer beware, dont EVER buy anything from this brand. Its total (expensive) crap and customer service is nonexistent.

I remodeled a kitchen in a high end house and so wanted nice appliances. I had KitchenAid (which Id had a lot of issues with) for about 16 years. (Since I built the house - the fridge was rebuilt 3 times.) While looking for which appliances to use we were at an open house and a chef was cooking and giving a talk on the Dacor ovens in it. So... I reviewed a lot, liked what I read, and chose Dacor. I love them, the cook quality, the features, all of it. BUT my double oven had issues from the start. An annoyance at first with the built in Android but I didnt complain a lot. Move forward 1.5 years and the Android tablet built into it would freeze and not restart without throwing a jumper on fuse box. I called Dacor and they gave me a number of options, disable the Android because of a known issue and get $500 back, or - return the oven for full credit and theyd pay to have it removed (1.5 years later... cmon thats pretty awesome), or - pay $500 and move to the newest higher end model with steam cooking. Wow, talk about stand by your product! Ive never seen this before with an appliance manufacturer/vendor. Certainly wasnt my experience with KitchenAid. Anyway Im an advocate even though I had a problem and thought they deserved credit here.

I purchased my Dacor Distinctive #DT0127 wall oven in 2015 and have been very pleased with the product to date. However after running a self-clean cycle the oven does not work which was a surprise given the fact that I had previously done self-cleans before without any problems. I immediately contacted Dacor customer service who were amazing! The CSR that I spoke with kindly extended my warranty until 2018 even though I had not registered my oven with them upon purchasing it. He also arranged a service call for me that would be covered under the extended warranty. I am very impressed with the companys attention to service as I really love my oven. Even though I experienced this issue I would still recommend this product.

We purchased a 4-door Dacor refrigerator for our new home. The appliance was delivered in March but we did not move in until mid-June. We have had one week of the ice maker working. Since then, (8 weeks now) we have been trying to get Dacor to replace or repair the refrigerator and to date nothing. Now the refrigerator is releasing water all over the kitchen floor (the ice maker is turned off) so we have to keep a towel on the floor. We have asked Dacor to replace the refrigerator but they are refusing to do so.

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

We have a Dacor gas range RSD30R that we bought to upgrade our kitchen in 2002. We have had several issues with the range to date. The first issue we had with the range was the auto lock for the oven cleaning cycle that failed in 2007. It was not covered under warranty and cost $88. The second item to fail were the oven door springs. They also failed in 2007 and covered under warranty. They failed again in 2017 and had to be replaced for a second time. The springs are too weak to hold the weight of the heavy door. $68-$78 for the springs. The springs could easily be changed out as the brackets are still good but they only come as complete units. The last item to fail were the ignitors. Only one ignitor failed out of the four but as the spark module ignites all burners every time any one is turned on, premature failure could be expected as all ignitors light every time. This time the part is no longer available from Dacor. Dacor does not support any products they build after 7-8 years. Parts will no longer be available. I would not recommend Dacor Appliances to anyone as the manufacturer does not support their own products very long. I purchased Dacor to buy American and I regret it now. In contrast every product that Miele made even 20+ years ago, parts are still available directly from Miele and other suppliers as well.

We replaced a Dacor with this new upgraded Dacor. I accidentally started a fire in the last one...my fault not the units. Ours fits very snuggly into the wall which was the primary reason we went for the Dacor brand. Other than having to take off the little rubber pads/feet, it slid right in and we were back in business.

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

This is a follow-up to my prior comments on the 30 Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From the day of installation of wall oven there was a problem. Without going into detail suffice to say it was repaired 3 times within several months, under warranty. We were having issues with our microwave not working consistently, after several service visits, not under warranty, we now are told it will cost over $600 for the part. We are now looking for another brand of microwave instead of fixing the Dacor. On a side note the rings for our Dacor gas cooktop never come clean no matter how hard you try. The material used are definitely inferior. We have another property with all KitchenAid and have been happy with the performance. Our fridge & dishwasher are KitchenAid and I regret not getting the same brand for our other appliances. If I could give a minus star for Dacor I most certainly would do so.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

I have owned a Dacor Convection microwave for a few years and is so far the best Ive ever owned. It works great every time, has great preset features and also has a great stainless steel look. Great Product.

We had our range oven for less than a year and the front electric panel cracked, there is no stress to this area. I called the company and they admitted the entire panel was defaulty and had a recall. They did replace it. Within 5 months the new one cracked in the same place. This time they stated the unit was out of warranty. I told them the same type of recalled panel was installed. They said I could buy a new one. Ha! Since then many more cracks. I will never buy anything made with the Decor brand nor do I recommend them! Happy shopping.

The problem started with our refrigerator unit when it was still in the first year of a 2-year warranty. We have had over 9 service calls for various problems; we had to replace the circuit board, switch and the pan twice. The warranty runs out soon. After five unanswered calls to the customer service number, we were finally able to get through; not that it made a difference. Their response was, “We apologize, but there is nothing we can do?” Sound familiar? Dacor refuses to extend the warranty even though the problems seem to be bad design, parts and customer service. Dacor says when (not if) you need another repair, well work with you. Yipee! We get to work with them some more and pay for the privilege. Dont make the same mistake we did. We will never buy a Dacor product again.

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side. As a result, the handle cannot be properly installed. The only way this can be repaired is to call someone in to do it and it will either have to be glued together or the whole door would need replacing. Reading these forums, Im worried that my oven problems are just beginning and I dont want to start sinking money into this oven. I purchased a Dacor as I believed it was a high quality product and that it would be worth the money and last a long time. This type of problem should not be occurring. I do not consider 10 years a long time for a product like this. My sister has had her Jenn Air oven for almost 20 years and it has no signs of wearing out.

We remodeled our kitchen in 2002 and chose the Dacor 36 dual-fuel range. I was preparing a pork roast for a dinner party with the oven on Bake. The roast was just not coming up to temperature, though the display indicated that the oven was at the temperature I set. I wound up slicing the roast and cooking it on the griddle; my hungry guests were getting restless. Then I tracked the oven heat for an entire day with an oven thermometer. The oven would come up to temperature and then cool off. I sent these numbers to Dacor and asked customer service for an explanation. Believe it or not, the conversation was--Dacor: The temperature is going down because the fan is coming on. Youre not supposed to use the Bake setting, but only the Convection Bake or Pure Convection. Me: Why is the Bake button there, then? Dacor: Were taking it out in the next production run. (This hasnt happened. My sister-in-law bought a Dacor last year before I could warn her and the button is still there.) Also, after using the self-clean one time, I noticed a crack on the inside of the oven door, starting in the corner of the window. The inside of the window is now permanently spotted with baked-on grease. Now my oven does not work at all. The repairman says that the circuit board needs to be replaced, and if Im lucky, it will work for a couple of years. The repair will cost around $700 including labor. The repairman told me that some repairmen in our area will not even work on Dacors because there are so many problems. Im considering replacing the stove... a very expensive mistake. Beware of Dacor products.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

I could have written every one of these negative reviews. Ive had all the same issues with my Dacor Epicure oven. Faulty computer panel, failed motor in the downdraft fan, oven not maintaining temperature (meaning NOTHING cooks correctly in this oven), burned out lower element and discolored interior. And let me add that the interior oven fan stays on for about half an hour after you turn off the oven. What purpose could that possibly serve???? Suffice it to say that this is a poorly made product by a company that has no desire for repeat customers. I am currently working with customer service to try to get my oven working for Thanksgiving, but I just dont have much hope after reading all of these similar issues. Clearly, they manufacture a sub-standard product and sell it at premium prices. Nice business model, for a while.

Updated on 11/29/2018: Further to my recent review of my Dacor wall oven, I went to a high-end appliance store yesterday to research replacements for my microwave, oven, warming drawer installation (so, yay, I get to spend $13,000-plus to replace items I have had for only eight years). I cannot verify the accuracy of this, but the salesman explained the problem. For a period of time, Dacor and Viking used the same third-party supplier for their relay boards. Unbeknownst to the companies, the supplier substituted a part that was later discovered to be defective. Unfortunately, all replacement relay boards contain this part, so the problem will recur repeatedly, as many on this site have discovered.As bad as the cost of periodically replacing the board is, the unreliability of the oven is worse. As happened last time, mine works OK sometimes, burns everything other times, and struggles to get to the desired temperature other times. And because the behaviour is unpredictable, it cannot be reliably recreated when a repairman visits. I have had one email from Dacor and I responded with the information requested, then nothing. I suspect that they know they cannot fix the issue in a permanent way, so theyre just hoping all of us with this defective part will just go away. It looks like newer models that look like mine are still available, but I refuse to pay $5,000 on the off-chance that it has a better relay board. I am looking at Miele replacements.Original Review: I have had two Dacor wall oven, microwave, warming drawer installations. The first one was only a couple of years old when we moved, and Id had to replace the microwave, but I put it down to a power surge in the house after an outage. I have now had the same set in my new house since 2010. I have had to replace the microwave again, but not because of a power surge. It just stopped working. The oven has been a complete nightmare. The probe broke and although I had it repaired, it never worked properly, but the worse problem is that I am about to have to replace the electronic board for the SECOND TIME. When the problem occurs, the oven heats up to the setting but the element just stays on. I all but ruined an expensive cut of meat on the weekend – with company coming, no less – and just had to throw out a batch of muffins. I am considering tearing out the whole installation and getting another brand that doesnt destroy my food. It would probably be cheaper than having to fix the oven every year or two and replace the microwave periodically. These appliances are garbage.

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

Dont waste your $$ move on to another MFG. I have owned this dishwasher for some time it never worked anywhere near what I paid for it. The glides fell out of the racks. It never finishes a cycle. I have spent $350 for repairs three times and it is still way less than satisfactory. Move on, try a Maytag, Bosch or Miele. Also parts are astronomical and you will need them. If you are thinking about buying this brand google it and read on. We all have the same opinion of the Dacor Dishwasher thumbs down.

I bought a 30 Dacor Double Oven (EO230SCH), 36 cooktop, warming drawer and matching convection microwave. Well over $10k. The microwave has been replaced as it died early within the first year while cooking popcorn - nearly started a fire in the kitchen... However the cooktop igniter died at 4 years and now the wall oven is on its third control board in years 3, 4 and 5. Nothing is under warranty and they want nothing to do with me now. The replacement oven controls cost ~$400 each plus installation. So after all this expense, I have invested $1,200 more in replacement parts and the cooktop needs an aim & flame to light. Total crap. Im going to replace all of this and will never go back to Dacor. I took the time to write this so that others will not waste their time with what I have to assume is the worst quality in the industry. Please dont waste your money.

I purchased a Dacor refrigerator. I needed to order filters. I called Dacor and ordered paying $178 plus a $29 2nd day shipping. They sent the wrong filters. The invoice is right. Outside box is right but inside were two Whirlpool filters. I called and asked them to send return label to ship back and to send the right filters. Deidra, the manager in customer service, said No, you must return those filters and yes, you were sent the wrong filters. They will come back into our warehouse and we will then send out your new filters. I said I paid 2nd day because I needed them now. She suggested me paying for two more. Whatever. I told her to send return label and I will order somewhere else. I wish I would have seen 226 consumer complaints before ever ordering anything from them.

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

We have a 2 year old 36 inch, Model EF361WF refrigerator. Water began pooling at the base every 2-3 days. Called Dacor Customer Service Team. Pitiful response and horrible customer service. Had to call private technician who was very surprised that a so-called higher end appliance was not factory-fitted with a P trap. He sees the problem often with cheaper models. Dacor has let us down twice. Buyer beware: sub-standard products matched with sub-standard customer service. Dacor will never get our business again and we would recommend all potential purchasers to consider other brands.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchased with confidence in Dacor’s advertising in 2008. The oven has had multiple visits by a Dacor authorized repair company who along with a Dacor technician determined that the oven needed a relay board replacement. This relay board has been replaced twice and has failed after installation both times. The relay board provided by Dacor appears to be the problem. Each repair/service call costs approximately $300.00 with no guarantee that the next relay board will work. Our conversations with Dacor give us no satisfaction. Dacor now tells us that our “superior product” of 11 years is just too old. Additionally, they tell us that Dacor products are “superior products” that are designed to last somewhere between 10 to 15 years. There is no excuse for Dacor since the replacement relay boards they are sending us seem to be defective. Their excuse that we have an “old” oven is wrong since the problem is with their defective replacement parts. Beware consumers when thinking about purchasing Dacor products.

I purchased a 48 Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.

I have a 4 year old Dacor Renaissance 36 in gas range. The thermostat is broken, the self-clean cycle doesnt work due to a broken lock and the oven indicator light stopped working about 2 years ago. Pros: It is an attractive oven with the knobs that light up blue when on and the burners all work fine but that is it! The technician told me ALL parts I need are on backorder due to Dacor being bought out by Samsung 2 years ago and COVID related delays. He also told me there is no ETA on those parts and said it could be an unknown amount of months. So now I dont have an oven for an unknown amount of time. This is unacceptable. I was sharing my frustrations with a friend who recommended I post this on Dacor Applicances Facebook page. He thought I would get an immediate helpful response. So I did. It was taken down not more than 3 minutes after it was posted! They never even reached out. Pretty poor company service. I will never buy Dacor anything again. Even when the oven was working ok - it never kept good heat and the self-clean cycle never cleaned well - there was lots of grease residue left behind. This is a poor quality company all around. Believe the negative reviews. If I could give negative stars, I would.

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

After less than a year after installation the oven continues to operate poorly. Its been recalibrate twice and a new control board installed. Did I mention the board had burned components? It still does not operate properly. Its at least 25 degrees off. Everything takes way longer to cook than it should. Thanksgiving was 2 hours late. Christmas was the same. Entertaining during the holidays, embarrassing. Now Dacor wants pictures to prove to truly see how poorly the oven is operating. I thought I bought a quality product but I was wrong. This is just following suit with the Dacor refrigerator I purchased and was replace months later.

We placed the new Dacor appliances that we’ve purchased in our second home in Big Bear Lake, California. The fact is we were in our second home approximately 10 times in the first two years. We had trouble with our Dacor dishwasher from the beginning. When you close the door, it wouldnt engage unless you close the door a number of times. It became progressively worse to the point where we brought out another repairperson - this time a certified Dacor repairperson. He got the washer going for a few minutes, only to not being able to complete a full cycle. We received an initial $89.95 bill, and during another contact we would have to pay an additional $400-plus for a motherboard and labor. We contacted Dacor, along with the contractor, a number of times. We had the history of this dishwasher which is causing problems.Dacor would not make it good, even though we spent more than $10,000 on other Dacor kitchen products. It simply doesnt make sense to me to not fix a sub-par dishwasher to keep a customer happy. Now, we are angry and will go on a number of sites to advertise our plight. We will install a new Bosch dishwasher as we have no confidence in Dacor and even less in their customer relations division.

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

Dacor Double Oven Model D0230 - I have had my oven since November 2011. I purchased an extended warranty at the time of buying the oven. Right after it was installed, I called and said they needed to come and adjust the temperature control. It was off at least 50 degrees. It never held the correct temperature. Since July, we have had to replace 2 relay boards, two other parts that should take care of erratic temperature. Then I noticed the gasket was turning black in the corner and my glass pack in the window was steaming up and not clearing. The extended warranty would not cover the glass replacement and I was charged $126. They said it was cosmetic, but this was so bad that I couldnt see through half the glass. The steam stained the glass and you could not clean it, because it was inside two pieces of glass. Do not buy a Dacor oven. In 38 months I have so many repairs that I have lost track.

I purchased the 30" All Gas Heritage Range, the Convection OTR, and the Counter Depth Refrigerator! I am obsessed with all of these gorgeous Dacor appliances! From the brass caps on the range, to the chilled water pitcher in the door of the refrigerator...Dacor has thought of it all! I have enjoyed cooking more and would recommend these products if you are wanting to update your kitchen appliances!

Dangerous condition! I purchased a Dacor 36 dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions. To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who diagnosed the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

I have a Dacor refrigerator that cools poorly and needs servicing. Refrigerator manufacture date March 2017. When I acquired the refrigerator I signed up for the Dacor standard warranty (1 year) and the Promotional additional 2-year Dacor standard warranty advertised as 3-For-Free warranty. I contacted Dacor customer support by phone today. After an hour on hold, they said that they would have to check with their supervisor. 2 hours later I received a call back saying that its only a 2-year warranty. Their website where I registered my product (warranty.dacor.com/member) clearly indicates that my refrigerator is still under warranty. When I confronted them with this, their answer was anyone can register anything on the website and it proves nothing. In other words, registering your product offers you absolutely no protection.I provided their supervisor all documentation requested, (including proof of title of ownership of my house!), and they still repeatedly stated its only a 2 year warranty. When asked where they are getting this information, they simply said thats what we have in our system. I asked to speak to a supervisor, but they said none were available. I left a message with the supervisor, but none ever returned my call.Dacor continues to offer their 3-For Free warranty to this very day. As a busy physician, I keep good records and pay attention to detail. Dacor has been to my home previously without incident. I am extremely disappointed in what appears to be the companys blatant attempt to deny warranty coverage despite ample documentation that its still covered. I would caution folks that their 3 year for Free warranty is simply not true based on my personal experience today. I will no longer be purchasing any Dacor products because of this, and will relay my story to anyone interested in purchasing Dacor products.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

Lemon appliances. The dishwasher breaks every 6 month. The gas range top breaks every 6 month. The Microwave breaks every 6 month. Awful products!!!

We remodeled our kitchen in 2001 and bought a Dacor Epicure 30 dual fuel range. The gas cooktop has never been a problem, unlike the oven which has been a problem from the first week with unpredictable temperature variations. Multiple holiday meals have seen the extended family waiting for dinner for two hours because the oven decided to be cool that day. The advice from Dacor: preheat your oven for several hours before you need it or my favorite from a repairman: you must be slamming your oven door. Not helpful. Several expensive repairs later (over $2100) and one fire in the oven now it wont turn on at all. We are going to try one last time to repair it and then we are done. I do not recommend Dacor to anyone - too expensive to have such terrible quality and service.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

I replaced my Thermador Wall ovens with Dacor because the size and I would have to do less retro-fitting of my cabinetry, this was a grave mistake. Here are the issues with Dacor.1. The high heat sensor trips and you need to call a service professional to have it reset. This gets very expensive. I have tripped mine three times, once baking a cake at 350 degrees, once during self-cleaning and another during normal cooking. The Dacor Service Help said this was a common problem because the heat sensor is located near to the touch panel.2. The oven vents from the bottom of the unit into the room heating my kitchen.3. The glass window does not seal so I have stains in-between the panes of glass. Not very attractive to stare at large drip stains.4. It takes an exceptionally long time to pre-heat oven and convection mode even longer.5. The temperature cycles through and does not maintain its cooking temperature causing underdone results and longer cooking times. This is especially challenging when cooking roasts and large turkeys because they may take up to an hour longer than expected.Overall, I do not recommend this product.

Worst oven Ive ever purchased by far. Pay big bucks and get junk. About 2 times per month, the oven will not heat up. I cant count the amount of wasted food and dinners out, because it does not seem to ignite, only warm up to about 100 degrees. I contact the appliance repair company and it works when they come out, so they dont do anything. I will never, ever buy another appliance from this brand.

In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48 dual fuel range) didnt work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.There is a tool that comes with the range that is used for taking the top off the unit to access the wires. My range was taken apart so many times that the tool wore out and had to be replaced. The front piece of the range no longer fits flush with the rest of the range. On one of our last service calls, I was told by the serviceman that Dacor said that under no circumstances would they consider replacement of my obviously faulty, beyond repair range. Eventually I got tired of repeated service calls. Sometimes servicemen would come out and say they didnt know how to fix it and leave. I would not expect such poor customer service from an entry level company. From a company touting themselves as a manufacturer of top of the line products, I would expect a greater desire to stand behind their products.The oven still does not work well. On convection bake, I must turn cookie sheets around or I will have doughy cookies on the same sheet as burned cookies. And forget using the convection setting to bake 2 sheets of cookies at once - it takes longer than baking them separately. I wish I could attach a picture! I also chose a Dacor microwave and refrigerator. One of the salesmen I spoke with about refrigerators said to make sure the unit we select did not have air transfer between the refrigerator and freezer, and the Dacor model did not do this. Well, when my 48 side-by-side arrived, it had the air transfer. I was disappointed but chose to live with it. Of greater concern to me is the noise the unit makes at times - sometimes loud enough I can hear it in other rooms of the house. I have not bothered to call for service. Im not interested in another fight to get Dacor to stand behind their poor quality overpriced products.At this point, I have no expectation of Dacor standing behind their products. I just want to share my experience with others who may be in the same situation I was - designing their dream kitchen - and save them the regret and continual disappointment in their Dacor products.

From the beginning, August 1997, 17 years ago, I was not able to use my oven after self-cleaning. The problem was never resolved after countless service calls totaling over $1500. Aside from the cost, I was inconvenienced every time I cleaned my oven, as I was not able to use it until it was serviced, about a two week wait. I contacted Dacor early on and they reluctantly agreed to extend my warranty for a year. They did nothing beyond that, and my oven still shuts down after self-cleaning, which I hesitate to do at all, until it is beyond needing cleaning! The circuit board was replaced and recently the cooling fan was changed, but....no luck. Buying a new oven is not an alternative, as the oven performs well in every other way and I simply cannot afford one. I cannot believe a company of such status is not interested in satisfying its customers.

We purchased our second Dacor microwave. When received there was a defect on the stainless front panel which we reported to Dacor (now owned by Samsung). They took claim information and we were referred to their service provider. A Samsung inspector subsequently visited our home and got approval from his superior. We were told the panel had been ordered. Two follow up calls revealed that there was a problem and we were referred back to Dacor only to learn the claim was overruled and denied. A subsequent appeal was made to no avail. Our warning is that Dacor repairs are very expensive and they do not back up their service warranties. Buyer beware.

Dacor customer service contacted me and worked with me and the appliance repair company to get the proper parts to fix the oven. Everything is fine! We once again really love our Dacor wall oven.

We did a complete kitchen remodel in 2007. I wanted top of the line appliances, and I liked the look of Dacor. I spent over $10,000 on a refrigerator, oversize dishwasher, microwave oven and a warming oven... (I know). Within 16 months, everything started to fall apart. Of course it was over the one year’s mark so there was no replacing of the units on the manufacturers part. I have since replaced the motherboard on the dishwasher twice... total of 3K in repairs! I cant replace the dishwasher because it was oversized and we built our cabinets around it and no other company sell an oversized dishwasher. I have replaced the microwave oven with another one that looks just like it because for some reason it fried. The refrigerator constantly rattles and my husband and I are at our wits end because of it. The only thing that hasnt fell apart yet is the warming oven. Probably because we dont use it. I wouldnt recommend it to anyone. Its a total waste of money. Next time Im buying Kenmore. My old Kenmore is sitting out in the garage being a good and faithful second fridge.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

We remodeled our kitchen in 2006. I spent a fortune on a Dacor dual fuel gas cooktop with electric oven/convection oven. My Dacor problems seem so normal I mostly deal with it. My 2 biggest complaints are the glass oven door is not airtight, it is darkened between glass, very hard to monitor my baking. And the temp gauge has always been off by 15-25 degrees. I use an in oven temp gauge, which has been calibrated so I know it works. If anyone is planning on a Dacor, you will get the best looking range. It just wont work.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It wont dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that its because air gets into the ice bin when I dispense ice and thats the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

I recently complained about my Dacor dishwasher that would stop running during the cycle because of a faulty circuit board and touch pad. The repair would have cost me $500.00 to replace the entire touch pad and circuit board and the Customer Service department was not in the least helpful or concerned. After making the complaint on this site, I received an email the next day from James who was very nice and asked for the model, serial number of my dishwasher and who was the repair company I used. I emailed the information back to him and after verifying my information, he informed me that the parts would be shipped to my house at no cost and I would only have to pay for the service call! Now that was great service from a company who is trying to make good for a bad item in their appliance line. My repair person told me that Dacor is now using a different manufacturer for their dishwasher so hopefully it will be a better product.

My Epicure dishwasher is being replaced after 4 years of use. The racks are rusted. It leaks. And the spray arms are broken in two. The dishes need to be completely washed before putting in dishwasher. Do not purchase Dacor dishwasher.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

Thank you for your attention. Since my post, a resolution has been reached and Dacor will be replacing my range with a new one. That is much more representative of the pride and reputation of Dacor. The executives were very responsive. Perhaps front line agents are not empowered to make these decisions, however, in my case, the escalation brought the matter into the right hands. Happy with the direction towards the final outcome, not the 4-month process that discounted the reputation and my perception.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

Weve had these appliances for 15 years. The cooktop has worked well. However, it could be improved with a lower lever for heating on its small burners, allowing it to simmer water rather than boil. The Dacor exhaust we purchased is one of those type that pop up out of the counter. It works but leaves much to be desired. When it runs, it pulls so much air the flame goes out on the burners. It is still not efficient at getting rid of cooking smells or smoke either, but that is simply a problem with all of this design so I cant fault Dacor. We have the biggest problem with the double oven. There are three main issues: 1) Whenever we run the self cleaning function, it pops the heat safety switch inside the oven housing so I need to take it apart to fix it. Hence we work to keep it clean so we never use the cleaning cycle. 2) The oven door gaskets prevent to door from closing and sealing all the way. The door tilts out app. ¾ because of this. We were told by the service guy who came to fix problem 1 above that this is the way the doors are(!). Our bottom one also tilts out but not as much. Ive dealt with this for 14 years! 3) We have to sand the burner electrodes on the cooktop to ensure they spark to light the burners at least 2-4 times per year. Not sure if that is normal or not.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

I purchased most Dacor appliances when I built my home in 2015. Their induction cook top and dishwasher kept breaking down one by one. The first time the repair service was done well. Early 2019, their cooktop broken down again and I still have the half broken cook top for almost 4 month now. We have been emailing back and forth, firstly Dacor promised to mail me the parts, but then a different customer rep reached out saying I have to take the broken parts out and mail it back to them before they can send me the replacement parts. That means I would have to live without a cook top for a while. There is even no estimation when I will have it fixed!! Dacor dont value their customer and Im comfortable to say it is the worst product quality and service I have experienced in my lifetime. Never recommend it to anyone!!

October 2013 we had the Dacor model# EORD230SCH installed. It broke just in time for Thanksgiving! After several attempts of repairs, Dacor replaced this oven model# EORD230SCH with the next newer model at no cost. Not more than one month later the replacement oven doesnt work. Service is painfully slow. We had a 03 year warranty on the original purchase and the clock keeps ticking from the date of the initial installation. WE have asked for and been denied by Dacor, to reinstate the 03 year warranty once the unit is actually working. We bought this unit, spent extra money, thinking we were buying quality. So, two ovens in less than one year, doesnt equate to a quality product to me. Keep getting the standard answer about the warranty - no added time will be assigned.

Updated on 01/25/2021: After my review in December of 2020 I have continued to fight for a resolution with Dacor. Dacor appeared to be unable to resolve the issue and sent the issue to parent company Samsung. Samsung set up an appointment for repair then cancelled it saying parts were not available and that they would authorize a refund. I supplied the invoice and filled out all necessary documentation, including my banking information so they could wire the money. Today, a Samsung representative called and said I needed to talk to Dacor to finish the process, even though I was told everything was approved.I called Dacor and to no ones surprise they said this would have to be approved and only one person can make that decision and they are hard to get in touch with. Oh, and by the way, 10 days ago the second oven failed. Yes, the large oven that did not work when I purchased the unit. It was repaired in September and has already failed again. I now have a double oven Dacor range and neither works. This week begins my 10th week of fighting with Dacor for them to honor my warranty (again the unit was installed in August 2020) or refund the purchase price. At this point the range has been out of commission half the time I have owned it. I strongly suggest you heed the warnings here on this site. I wish I had listened.Original Review: On August 3, 2020 I purchased a 48 Dacor Gas Range. It was installed a couple of weeks later and the large oven did not work. It took better than a week for Dacors authorized service company to come out and diagnose the problem. The parts took another week to be shipped and then another week to have the repair made. It was a defective thermostat that was preventing the oven from igniting.Fast forward to November 24. In preparing for a big Thanksgiving, we turned on the small oven, only to find that it did not turn on. It had the exact symptom as the large over and would not ignite. I reached out by email to the agent at Dacor who had worked with me before, only to receive the below response: Thank you for contacting Dacor – We are no longer able to provide support by e-mail. Please contact us at U.S. Toll free: 833-353-5483 we are happy to provide personal support.Now begins the worst customer service experience of my lifetime. After opening a case, I have now talked with a dozen different agents and have yet to receive a resolution to my problem - a range that cost over $7,000 that did not work out of the box and has now failed again in a three-month period. I have spent hours on the phone and on hold and was eventually directed to Samsung on December 9 because Dacor could not get the parts. Samsung promised to refund the purchase price of the product is the parts did not come available by December 16.December 16 rolled around and now Dacor is saying that Samsung made the promise, but that they are different companies. Remember, Dacor directed me to Samsung and Samsung does own Dacor. I have been told that the parts for my oven are no longer available. After continuing to push the issue I am told that it is now in management review but that it may take 2 weeks for a decision on my case. It has now been nearly a month since I opened the case and I appear no closer to reaching a resolution on my failed Dacor range. I have asked to speak with a manager, but I keep being told this is not possible right now.I do believe that Dacor is in breach of their warranty. I have been more than reasonable in allowing them to remedy the situation. Since this was installed just over four months ago, it has been out of service in one of the two ovens for a total of 7 weeks. For anyone considering the purchase of a Dacor appliance, I strongly caution you to read the reviews on this site and other sites. If you are lucky and get an appliance that works and never fails, you might be happy. If you ever have to invoke your warranty you will hate your life. I regret that I did not heed the warnings. It is truly unbelievable to me that in 2020, any company can stay in business when they display such disregard for their customers. Be warned.

We purchased Dacor appliances twice, (double ovens, warming drawer and gas cooktop), after our first flood, and then again, after we flooded from Hurricane Harvey. (Dacors customer service was excellent in helping us replace all our appliances when we were going through such a horrific disaster because the vendor we purchased our appliance from the first time, wasnt in business anymore.) We were very satisfied with our appliances the first time we remodeled, that we purchased them again, and have not had any problems. The ovens heat up quicker than other high-end ovens and the range top cooks evenly and looks beautiful. I would purchase again, but hopefully, I wont have to.

Dacor double oven range turns off by itself while baking - Disappointed in Dacor, especially today. Thanksgiving 2016: baking turkey. Sill baking turkey. I dont know when the oven decided to switch off this time, but I have an uncooked turkey and guests waiting. The oven has done this before, but because it was new I thought it was user error. Nope, the damn oven mysteriously turns off on its own. Incredibly irritated with Dacor. The range hood we also purchased is a joke. We remodeled our kitchen 1 year ago and wanted quality appliances. Bad move. Save your money, folks. Save your money.UPDATED ON 03/10/2017: Dacor sent a company out to fix the broken new oven. Oven still cannot hold its temperature (It takes FOREVER to heat then loses its heat while still showing a high temp). This time I have a recording on what happens when the oven automatically switches off. Disappointing when we spent nearly $10,000 in Dacor appliances for a kitchen remodel. DACOR, please have a rep contact me!!! Still waiting to hear back!!!

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

I did a kitchen remodel in 2008 and was convinced by the sales guy at Home Expo to go w/ the Dacor over the Wolf. I bought the dual-fuel 36... Within 2 years I had serious problems. The oven, when not on Convection Roast or Con Bake, just using Bake will consistently turn itself off... Ive ruined many a meals, usually big ones: Turkey, Prime Rib(long cook time items). This was by far my most expensive investment in my kitchen and by far my biggest disappointment. I have called Dacor in the past and was told they could refer me local repair people, I was on my own for fixing it. Again, huge disappointment.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

We purchased this unit 7 years ago, just a family of two with visiting grandchildren. Unit came, had a crooked door and a bent latch, which we had serviced and supposedly corrected. When self cleaning the latch still made grinding noises. Over a year ago the oven stopped working period. A December service call said needs a new latch, sensor and display -we are now in 4 figures($). Oven operates for month and a half. January 2019 Service call now new door latch, relay board and main wire harness 4 figures again double! Oven stops working yesterday (June). Service call today new latch, motherboard and something else and another 4 figure repair cost. Same repair parts same problem! Patience is a virtue, but repair costs are sinful! Next step, Boat Anchor! Problem from the beginning and still a problem now.

We have enjoyed our Dacor oven for a number of years but cannot recommend this brand due to high cost and frequency of repairs. The relay board, at $400 a pop parts cost only, has had to be replaced twice within 5 years. The oven door hinges failed in normal use so that the door would not close tightly and had to be replaced. The halogen oven lights fail frequently requiring replacement. Parts cost is only part of the issue. The inconvenience of not being able to use the oven for extended periods of time and high appliance repair labor costs are significant. All in all, a very good oven but reliability and frequency of expensive repairs lead us to not recommend Dacor ovens.

Over ten years of using my Dacor oven, I have spent $1595 in repair bills to keep it going. It cost $1875 originally and I would have purchased a more reliable brand if I had known how much trouble the oven would cause me.

I purchased Dacor Brand cooktop, oven, microwave and dishwasher. The dishwasher quit working after four weeks. Price tag for the dishwasher 2,800. Three weeks later Pacific Sales in Corona will not take the dishwasher back and replace with a new one. Dacor is struggling to provide a service tech in my area to look at the machine and honor the warranty. In the mean time I am shelling out money for Dawn dishwashing liquid and washing the dishes by hand. Complete JOKE. If you want a brand that will not stand behind their product... purchase Dacor. Want a salesperson who will talk up a brand but the Store washes their hands of the transaction after payment, shop Pacific Sales in Corona Ca.

We have had our Dacor since 2006 and this range, the most expensive appliance we have ever owned, simply doesnt maintain the proper oven temperature. We have owned several far less expensive ranges and their ovens, much more basic designs, do what an oven is supposed to do maintain a temperature! We cook or try to quite a lot but working with this stove is like baking over an open fire while camping. This supposedly gourmet, fancy, convection oven that supposedly can bake cookies and meat at the same time is a total fail. We have had the service people out repeatedly to no avail. I am convinced we could change the circuit boards repeatedly and it wouldnt make a difference because it is a faulty design. This product should not be on the market or this company and their poor service in business. DO NOT BUY THEIR RANGES! Unless you dont cook and all you will do is look at it. We are thinking about retaining an attorney to file a class action suit. We could buy a low cost oven that works several times over for what we have paid in repair bills.

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

Liked the look of Dacor oven and fit in with remodel. Relay board replaced year after warranty - $600. Then after 8 years of light use (have Thermador home pro stove), another circuit board failed, part no longer manufactured. Oven now worthless and headed for landfill. Outrageous! Large national appliance retailer says Dacor not reliable. Daughter had major problems with Dacor fridge. Have purchased Kitchenaid replacement on recommendation of same retailer. Built to not last...shame on you, Dacor.

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

We remodeled our home and purchased Dacor appliances for our kitchen. Range, love it, Microwave, 30 Double oven and warming drawer (promotional give away). The ovens from the beginning do not function well. To warm up the ovens I have to wait 45-50 minutes and it buzzes. It is at temperature but then when I look at thermometer we are close to 75 degrees below. It recycles temperature every 75 degrees too. We had many repairs to the original unit to the point the repair person recommended that Dacor replace the unit. They did, another disaster. First they dropped the old unit while removing it chipping my granite, destroying my drawer panel and then left an absolute mess. The second unit has the same warm up issues, holding temperatures and oh wait, fans ran for hours after they were turned off. Broiling amazing. Baking and convection, a joke.The last repair person told me to open the oven and turn the cookies to have them cook evenly. And do the same when cooking with Convection. :/ I am currently looking for a reliable double oven that I can use and feel good about the food I serve (to be cooked). Dacor basically said that they cannot help me anymore because we went out of warranty last year and sent a repair person to basically say it is acceptable. Obviously for someone who does not cook, just sayin.