I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

I have own my range for about 2 years and for the most part it is used every day. I love the simmer burner and how strong the rest of the burners are. My food always cooks well both on the stove top and in the oven... I love this range.

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

We did a major remodel in 2006 and were talked into Dacor Appliances by the kitchen planner. Big Mistake! The first time we tried to do the wall oven self-cleaning, the circuit board blew out. Since it was just past warranty and no one near us in West Virginia would work on it, I found a board online for $200.00 and replaced it. It has never heated evenly and now it wont heat past 350 F and maintain temp. The Dacor range hood sounds like a jet plane and the variable speed switch wont reduce rate. The bulbs burned out and after buying two online for $30 each, I removed the decorative housing and use a more standard $10 bulb. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR! It is all very expensive junk! I only gave it 1 star because there was no way to rate Dacor a zero!

I went to put something in the cabinet at the top of my built-in wall oven and noticed the cabinet door was warm. Then, I noticed the heat was coming from the top of the oven at the control panel. I am afraid of a fire breaking out in the cabinet now. The oven is less than a year old. We just remodeled our kitchen and installed the ovens in May 2012 and this is just June.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

The refrigerator was installed in April 2017, a $20,000 purchase. It had problems from the beginning and theyve only gotten worse. The unit was replaced (not the exterior, of course) during the first year. And now, less than a year later, it is not working once again. Weve been waiting over a week for a service call and have lost thousands in groceries - have had to eat almost every meal elsewhere - and have not received a single response from their service department. I will NEVER purchase another Dacor product again. I am preparing for legal action.

Liked the look of Dacor oven and fit in with remodel. Relay board replaced year after warranty - $600. Then after 8 years of light use (have Thermador home pro stove), another circuit board failed, part no longer manufactured. Oven now worthless and headed for landfill. Outrageous! Large national appliance retailer says Dacor not reliable. Daughter had major problems with Dacor fridge. Have purchased Kitchenaid replacement on recommendation of same retailer. Built to not last...shame on you, Dacor.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

Dacor representative has been helpful in responding to my complaint and has sent new oven racks which I greatly appreciate. I was able to send them pictures of the damaged racks. I want to clarify that the warranty that was sold to me by an upscale appliance center was NOT a Dacor extended warranty and I believe that this caused my issues to slip thru the cracks. Nothing can be done about the interior that seems to have a film of sorts on it, short of replacing, but I am grateful that Dacor customer service went out of the way to correct the problem with the racks.

The functions are useful and so far everything works the way it supposed to. No real complaints. Convection and baking features are really useful when it is a small thing to start an oven. Easy to operate. Everyday cleaning is easy as well.

We purchased this unit 7 years ago, just a family of two with visiting grandchildren. Unit came, had a crooked door and a bent latch, which we had serviced and supposedly corrected. When self cleaning the latch still made grinding noises. Over a year ago the oven stopped working period. A December service call said needs a new latch, sensor and display -we are now in 4 figures($). Oven operates for month and a half. January 2019 Service call now new door latch, relay board and main wire harness 4 figures again double! Oven stops working yesterday (June). Service call today new latch, motherboard and something else and another 4 figure repair cost. Same repair parts same problem! Patience is a virtue, but repair costs are sinful! Next step, Boat Anchor! Problem from the beginning and still a problem now.

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

I am writing to complain about our Dacor dual fuel stove that we purchased in 1998 when we built our house. Initially things went well, and I enjoyed baking in the oven and the convenience of the gas stove top when we had power issues. But then the honeymoon ended, and the problems started. After completing our first self clean cycle, we started getting the F1 code, and noticed cracks in the front on the stove. Our repair guy came out, took a look, and then informed me that Dacor had had numerous problems, and were not so good about living up to their warranty. He was right, Dacor felt in no way that they should help resolve our problem. With 4 kids, you cant just go without a stove, so we paid for the parts and repair. I figured it was just a one time thing, but I was wrong. We are now again looking at replacing the same part just 3 years later again with cracks and the F1 code. Dacor should be ashamed. Do the math. If they walk away from responsibility on all of these faulty products that average $5,000 a piece, shouldnt they have the money to pay for the fixes or maybe hire better engineers? They need to be held accountable for this mess. I need my oven back on!!!! And after the money we have paid for repairs, light bulbs, and parts...... the rest of the care should be free and on them.

I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.

Dacor EO227SCH - double wall oven. Installed all Dacor appliances when we did a kitchen renovation in 2008. Stove top, Micro Wave and Warming Drawer each have been excellent. Ovens have been a nightmare. Dacor would not honor warranty 7 days after it expired. Had no less than a dozen service calls in first 3 years. Ovens conveniently have problems around holidays. Example: lower oven quit working two days before this Thanksgiving - last week! Paid a high price to get Dacor and have paid thousands and spent countless hours on service calls since. Am totally dissatisfied with Dacor products and the companys refusal to stand behind its product. I tell everyone who is contemplating Dacor not to. Did it today with a couple who signed a contract for a $1M home in N Atlanta. Builder specified Dacor and I strongly advised against it. Homebuilder is now looking at other options.

We have a Dacor gas range RSD30R that we bought to upgrade our kitchen in 2002. We have had several issues with the range to date. The first issue we had with the range was the auto lock for the oven cleaning cycle that failed in 2007. It was not covered under warranty and cost $88. The second item to fail were the oven door springs. They also failed in 2007 and covered under warranty. They failed again in 2017 and had to be replaced for a second time. The springs are too weak to hold the weight of the heavy door. $68-$78 for the springs. The springs could easily be changed out as the brackets are still good but they only come as complete units. The last item to fail were the ignitors. Only one ignitor failed out of the four but as the spark module ignites all burners every time any one is turned on, premature failure could be expected as all ignitors light every time. This time the part is no longer available from Dacor. Dacor does not support any products they build after 7-8 years. Parts will no longer be available. I would not recommend Dacor Appliances to anyone as the manufacturer does not support their own products very long. I purchased Dacor to buy American and I regret it now. In contrast every product that Miele made even 20+ years ago, parts are still available directly from Miele and other suppliers as well.

I rarely write reviews but when I found your site, I decided it was time to vent. I bought a 36 dual fuel, convection Epicure range in 1999. It was not a cheap oven and I was excited at the possibilities of having a 16,000 BTU broiler and large oven cavity to work with. Lets just say that excitement quickly wore off. Almost immediately after the range went out of warranty, the ignitors went bad and we also had to replace the control panel ($400 in repairs was a lot back then). After that, we continued to have ignitor problems and replaced them again. Finally, I just stopped doing it and lit them with my aim and flame. I never allow my children to cook on the stove because I am afraid they will be burned. Most recently, my broiler element, relay board and again more ignitor problems ($1,200 in repairs). Not to mention, the repairman had a terrible time trying to access all the areas and was at my house for 4 hours trying to do so. When the initial problems happened, I emailed, phoned, left message, etc. to no avail with customer service (I use that term loosely). This company is the worst. I have told everyone I know never to buy a Dacor anything. Next time, Ill buy a Wolf.

Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

After purchasing what I thought would be ovens of a lifetime I could not be more disappointed, frustrated and angry at a company in my buying history! Since November of 2014 and longer I have been fighting for service or answers or at least honesty! The ovens have never worked properly, they do not keep temperature. The oven temperature drops 60 to 75 degrees while cooking over a couple hours. The control board was replaced. Still the ovens never worked. If you like to cook and cook for the bed and breakfast, which is why you bought an oven like this, you will have your ovens on for a couples hours preparing any multi-dish meal! I was treated rudely on the phone during routine troubleshooting and was never allowed to speak to a manager. Dacor for months or so later is buying back my ovens minus a restocking fee, on ovens that dont work, $1200!

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

I had an issue with the wall oven light on my Dacor Preference double oven. To make a long story short, after contacting Dacor directly, they made sure that the unit was fixed by providing the part directly to me and confirming that the local repair company would be willing to install it. The oven is 8 years old and in the end, what I spent seemed reasonable to get a fully functioning oven (membrane switch). They were prompt, personal and courteous in their response to me. I came away feeling that Dacor takes pride in their history and their products! They also cleared up some misconceptions that I had regarding the status of their company. Although it was frustrating to have an appliance not work properly, I feel that the customer service Dacor provides makes their company one worth sticking with. That makes a big difference in todays impersonal world.

I have a Dacor refrigerator that cools poorly and needs servicing. Refrigerator manufacture date March 2017. When I acquired the refrigerator I signed up for the Dacor standard warranty (1 year) and the Promotional additional 2-year Dacor standard warranty advertised as 3-For-Free warranty. I contacted Dacor customer support by phone today. After an hour on hold, they said that they would have to check with their supervisor. 2 hours later I received a call back saying that its only a 2-year warranty. Their website where I registered my product (warranty.dacor.com/member) clearly indicates that my refrigerator is still under warranty. When I confronted them with this, their answer was anyone can register anything on the website and it proves nothing. In other words, registering your product offers you absolutely no protection.I provided their supervisor all documentation requested, (including proof of title of ownership of my house!), and they still repeatedly stated its only a 2 year warranty. When asked where they are getting this information, they simply said thats what we have in our system. I asked to speak to a supervisor, but they said none were available. I left a message with the supervisor, but none ever returned my call.Dacor continues to offer their 3-For Free warranty to this very day. As a busy physician, I keep good records and pay attention to detail. Dacor has been to my home previously without incident. I am extremely disappointed in what appears to be the companys blatant attempt to deny warranty coverage despite ample documentation that its still covered. I would caution folks that their 3 year for Free warranty is simply not true based on my personal experience today. I will no longer be purchasing any Dacor products because of this, and will relay my story to anyone interested in purchasing Dacor products.

We purchased a Dacor Oven model # ECS 136544 in 2009. Within two years, the relay board and thermostat in addition to an LED bulb required replacement. A year later, the broiler heating element and the second LED light required replacement. Dacors response (800-793-0093) was read your explicit warranty and the implied warranty under Section 2-314 of the Uniform Commercial Code isnt applicable. The total expense for repairs is over $1,000. Did we get a lemon, or are Dacor ovens prone to failure? Should we have been thinking Wolf?

I have been calling every appliance repair company authorized by Dacor to repair mystery problem. No one knows how to fix the problem, even Dacor. Both ovens stop heating during long baking times. I cannot bake anything longer than one hour, temperature drops to 290 or lower. You think your turkey is cooking but 4 hours later, it is nice and raw! Company should offer to repair or recall all stoves with double ovens.

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so dissatisfied with this product. We bought the first range in 2003 and were so excited to use it. We chose Dacor over Wolf. From the beginning we had issues with the oven. It cooked very unevenly and the door never closed properly. We had a service call and they basically told us that we got a lemon. They offered us a new range for $3.5K. We thought we got a lemon so we agreed and paid for a new one for $3.5k. We also purchased the extended warranty for $2.2K.0 This one was even worse.One time I opened the oven and it burned my eyelashes. I wrote and complained with a video of the explosion and had to pay for the service call. I wrote a review in the website and they deleted it. We now own a range that we have paid over $10K that bakes unevenly, electric element does not work in oven and have minor explosions from time to time with a door that does not close. We have a few friends who have asked us about our range and we always recommend against it. We are looking for a new range. I would not recommend this range. I thought we got a lemon. But it seems thats just the product.

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

We had problems with it all the time. The front plastic cracked and ended up causing the oven not to work. We have spent (over the past 9 years) about $1,000 on repairs. Now, we just had it fixed and our new clock that was installed into the oven is running fast. After just being fixed, it takes 20 minutes to heat up to 400. Honestly, it always has been that way. We’re not happy with it at all. We bought a Sears brand oven for our church, and it works great, and the cost was only a third of what we paid for the Dacor oven. The Sears brand bakes just as good as the Dacor (when it works). I think it was a waste of money to buy this Dacor oven.

I purchased a Dacor double wall oven in May 2011 at a reduced price from a secondary market. Due to cosmetic defects, it wasnt sold by an authorized Dacor dealer. I bought it at what I thought was a fair price, considering the cosmetic defects. When our home was completed in November 2011, we installed the oven but found the oven would not heat up to the set temperature. I was told by the company I bought it from that it would be eligible to be covered under the manufacturers warranty. I called Dacor and was told that since I didnt buy it from an authorized dealer, they would not cover it under their warranty even though I had it under one year. Since I had to give Dacor the serial number when I called it in, they now have a permanent record to that end. I have had no oven because I cannot pay to have it repaired.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). Its going on now, for over 6 months. Is there any news? I am very frustrated!

We purchased a home with a 5 year old Dacor Discovery IQ Double Wall Oven. Model Number DYO230S. Great looking and it has a very sophisticated and functionally rich digital control system. Problem is the digital control system does not work. The stove has a mind of its own and will just shut off for 24 to 48 hours and return to function randomly. Shutting the power off and turning it back on has no effect. Dacor (Now Samsung) has been completely un-helpful. Bottom line response - tough. Product is no longer produced, replacement parts no longer in stock - maybe there is a part on eBay ** Honest that is the answer. I have called parts companies who also complain about Dacor (now Samsung). No luck. So we will now need to purchase a replacement product for anywhere from 4,000 to 10,000 dollars. To replace a 5 year old - 8,000 product. It will definitely not be a Dacor or Samsung product. And I will do my best to put similar reviews on the internet where ever I can.Just to add some balance - 21 years ago we custom built a home and purchased two Dacor ovens. Both were great. 21 years of flawless operation. When we saw this oven as we went through the home purchase process we were delighted. What a disappointment. Also - before the oven started to go wacky on us we needed to replace the bulbs (2) in the oven light fixture. Initially I contacted Dacor parts and had a very pleasant experience ordering the two replacements. However nothing came to our home. Called again and found that Dacor had been sold to Samsung and the price of the bulbs had doubled or more. No exaggeration. Stay away from Dacor and Samsung.

We moved into our home in July 2012 and have had nothing but problems from our Dacor refrigerator which was manufactured and installed in this home in 2007. The appliance repair company has been to our home approximately five times in the five weeks since we moved in. Initially, the problem was with a leak in the cooling system which took the technicians about 16 hours over three visits and $1,400 to sort out. Currently, we have been without a visit from the techs in two weeks (our longest stretch since moving in) and the refrigerator is leaking from the ice dispenser and making a motorized noise so loud. Initially, I thought a motorcycle had pulled into my kitchen. Needless to say, the technicians are on their way back.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

We chose DACOR (8-burner double oven top of the line ERD60S06CH/LP) in 2006, new construction because we disliked the signature blue interior of another luxury brand. Last October I detected a gas leak from one of the burners. The authorized repair company was contacted, and the entire unit - all 8 burners and both ovens were out of commission while we waited for the replacement part. Six weeks later the repair guy returned with the wrong part. We had to wait an additional month for the repair guy to return. Apparently, not important that people might want to cook and bake before the Holidays! After the new valve was replaced the oven light began to turn on when any of the gas valves on the defective side was turned on. I write this review 8 months into the problem. I can fix for $700 by ordering a new control panel. I wish I had read these reviews earlier. I overheard the tech say that there was electrical interference and that the wires need to be insulated to stop the oven light from turning on and off. I am so FED up with both the Dacor California head office not caring and the horrible authorized service company. I will take this unit apart myself and fix it. DACOR IS GARBAGE. Go with Sub-Zero, Miele and forget this Brand. DACOR: Dont Accept Crap Or Rubbish! Made in America? Shame on you. No problems with 4 Sub-Zero fridges, or 4 Miele dishwasher the same age.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

I purchased my first Dacor appliances in 1991, built a second house in 2005 and again purchased Dacor double ovens and a cooktop. Loved them! Remodeled my current home and again purchased the double ovens and a cooktop. The double oven, DTO230FS, which was installed in November 2015, 4 years ago, stopped working. I was roasting asparagus and we smelled what seemed to be burning plastic. The oven is used about 4 times a month, I have never used the self cleaning feature therefore it is surprising that it broke. The repairman said that the relay board was bad and will need to order the part. He estimates that it will be $600 to fix it. Sad that I need to incur the repair cost of an oven that is only 4 years old.

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

Ive had the 27 inch double wall oven for 10 yrs. When I purchased them they were 6000 dollars. With 3 years I started having a problem with the motherboard. It has been replaced 3 or 4 times. Ive lost count. The last time they said it was fixed for sure. Well today the same issue is occurring. Im done! Never buying another Dacor product again.

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36 dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

I am amazed by the sleek look and design of the new Modernist refrigeration Dacor has to offer. The built in column pairing is my favorite with all stainless steel interior, tempered glass, and LED lighting that WOWs anyone who opens the door. The water dispenser is flush against the interior wall of the refrigerator and the freezer can offer two ice makers, one for regular ice and one for your high end cocktail drinks. These units are PURE LUXURY and HIGHLY RECOMMENDED!

Do not buy a Dacor appliance unless youre okay with replacing parts for the oven in less than 2 years. The control electronic part was replace then less than a year later the user interface had to be replaced. Less than a year after the user interface was replaced, the oven completely stopped working. After calling the same repair guy to come fix it, they informed me that the company no longer sells the control interface. When I called the company, the only options they gave me were to send the part to a third party refurbish company and have them fix it. That means I would have to call the service repair company for the FOURTH time to have them remove the part, I would need to send it away to get fixed and call them back to put it back in. Dacor didnt even offer to pay for any of this. The customer service rep offered to give me a discount on a new unit. Are you kidding me?!? Please do yourself a favor and dont buy anything from this company. They dont back up their products and its clear they dont care about their reputation. Its a waste of money to be spend on high end appliances that are poorly made. Spend less from a different company thats been around for a long time. At least if a part goes, youll have reassurance they will have that part handy. A terrible company. I hope they go belly up soon so they can stop selling overly priced kitchen appliances to people.

Stylish products with amazing performance. Originally, I wasnt very familiar with Dacors luxury appliances. However, I saw some of their new products and decided to take plunge. Glad I did! I bought a 36 French Door refrigerator for the house and I love the features and performance of this fridge. The fresh zone adjustable drawer can go colder than the standard refrigerator compartment, so I keep it at just below freezing for my beer and champagne. Makes ice super quickly and I feel that the produce also lasts longer. Overall, very happy with this purchase and when I do a full kitchen remodel, I will be considering their cooking products as well.

We have an 11 year old Dacor double oven with convection on top. The relay board malfunctioned and there are no parts to repair this. All Dacor would tell us is that they dont carry the parts anymore. Evidently, they are not required by law beyond about 8 years and that appears to be all they do. Our appliance repair person even contacted a company that rebuilds electronics and they cant get parts for this board. It is unbelievable considering what we paid for the oven. So we now have to replace it. Dacor offered us a discount on a new one. Not good enough. I cant imagine putting another Dacor product in. Two appliance service people have told me that Dacor has this reputation and they would not put them in their own houses.

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

Bought expensive refrigerator in Miami. And because I live in Miami 2 months in year use and tern in refrigerator only for 2 months. Every year have problems for thousands dollars. Company keep changing parts. I keep paying. Same problem every year. Big mistake to buy Dacor appliances. Regret very much and angry. People who fixing they know nothing. Only money. Very not happy. Looks like new. Today will throw on the garbage.

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwaves handle cracked 6 times, twice in one week. The overhead trim, which is about 30 by 6 and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned. I contacted Dacor and got the brush off. I contacted Fight Back with David Horowitz about the problem. Dacor called me back, bowing and scraping, and we came to an agreement that they would take back the stove and microwave and put the full cost towards an upgrade to their high end model. I am sure you think I was stupid but the stove cooked beautifully and I thought a stove with no plastic trim pieces would solve the problem. Wrong! The microwave control panel has gone out twice, each repair costing around $350. The handle broke 4 times but that was covered under warranty. The front control panel has died 3 times (another $350 each time). The broiler dies each time the self-clean is used and that has been fixed 3 or 4 times. Some computer board on the top of the stove has died (another $400). The enamel lining inside has cracked, crazed, chipped off and rusted. Now, the front control panel has died and so has the one on the microwave. Times are very tough for us now and I cant afford to get them fixed. I noticed that the front panel trim on the top of the microwave is starting to pop out again (plastic fatigue). Hopefully, it will fall off again while I am cooking and hit me in the head and knock some sense into me. If it does happen, I will take them to court.

I bought a Dacor appliance package for a new custom home which costs over $30K+. Every single piece of appliance is defective. I am OK as long as Dacor can fix or address the issues but it takes them several visits, put the appliance out of order and fixing it does not happen any earlier than 8-10 Weeks. Imagine you living with a fridge, microwave, range and oven for 10+ weeks. The column freezer stops making ice. I call for service and tech informs the lever was jam and he fixed it. Wait 48 hours.After 48 hours still no ice. Another call and after a wait of 3 weeks another visit and diagnose need new part. Wait for part 4+ weeks and another 3+ weeks for replacement. Fridge does not cool and maintains temp 45 degree+. Service tech showed up 3 times and promised it is fixed. Have thrown out thousands of dollars worth food. To date I dont have it fixed. Waiting for a part, tech not available scheduling issues etc. To date I have been out of fridge (8/12/2021) 9 weeks from I made the first call. Currently I have a tech scheduled for 9/1/21.This is not the end. Microwave will run normally and wont heat the food. After several phone call and waiting they figured the door pin was not connecting properly and need parts to fix. After 10+ MONTHS it looks like it is fixed. The range control panel is hanging from underneath and no one seems to care to fix it. Every time I call they tell me its normal. I believe Dacor has not QA/QC in place prior to shipping the appliances to customer. Worst experience ever. If you need more details do not hesitate to call me on **. I hope you run away from Dacor. Dont even consider this option. I have a track of all phone call and email and timeline with Dacor service. I am planning to file a lawsuit and recoup some of the costs and losses.

I could have written every one of these negative reviews. Ive had all the same issues with my Dacor Epicure oven. Faulty computer panel, failed motor in the downdraft fan, oven not maintaining temperature (meaning NOTHING cooks correctly in this oven), burned out lower element and discolored interior. And let me add that the interior oven fan stays on for about half an hour after you turn off the oven. What purpose could that possibly serve???? Suffice it to say that this is a poorly made product by a company that has no desire for repeat customers. I am currently working with customer service to try to get my oven working for Thanksgiving, but I just dont have much hope after reading all of these similar issues. Clearly, they manufacture a sub-standard product and sell it at premium prices. Nice business model, for a while.

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

If anyone else has this experience with Dacor ovens, we need to have a class action suit against Dacor! While baking Christmas cookies this week with my grandchildren, my ovens stopped working and started beeping. The error code was F3. I was able to get a technician rather quickly who diagnosed the problem as a failure of the control board which affected both ovens. The replacement part was discontinued from production in 2011. My ovens are 12 years old and cost over $4,000 at the time. What a pickle I was in a week before family coming for Christmas dinner!The technician said my only recourse was to send the control board to a refurbisher and he did not know when the board would be fixed - all for a whopping costs of over $600.00! I find it unacceptable that Dacor discontinues a control board and forces the consumer to either buy new ovens or pay the cost of a refurbished part that I hope will work. After spending thousands of dollars, how does this happen? What can be done so the consumers who purchase appliances with good intentions are protected from manufacturers that dont stand behind their products? DACOR I NEED ANSWERS!!

I have owned a Dacor microwave for about seven years and is so far the best microwave Ive ever owned. It works great every time, has great preset features and also has a great sophisticated look. I would recommend Dacor appliances based on my experience with this microwave.

My Dacor Preference 30 double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

Purchased a house with Dacor 2 Built in 30refrigerators that suppose to be under additional 1 year warranty after 2 year initial warranty expires, Both units were registered online and still showing being under warranty and the company refuse to take care of the issue. This is not how you treat customers and it tells that it does not matter if you buy $8000 refrigerator, you as a customer does not really matter. I am in the process of building another house right now and I was considering spending over $40,000 on Dacor appliances and that will definitely not happen since the company refuses to honor the warranty that is still active over broken door spring. What a shame!

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

As an add-on to my original review, I had a a service call to address the LC error code. The service company reconnected my unit, turned it on, ran a couple tests, and declared there was no issue. We ran the dishwasher 1 cycle and it worked just fine. Tried to run it again later that day, and the LC code was back again. To resolve the issue, I worked with the company I bought my appliances through to replace the Dacor dishwasher with a Bosch. That happened today, so it is too early to tell say how the Bosch works, but it is more solidly built, has more capacity and the door fully opens with the panel installed.Dacor did reach out to me to try to resolve this issue, so kudos to their customer support, but the issues were just too many. And as I stated in my original review, love the Dacor range top, double oven and refrigerator.

Dacors wall oven wont heat up after I used Self Clean feature. Dacor said there is a reset button behind exhaust frame on oven (close to door latch). I called when I could not find red button and was told it was hard to find and they did not know exactly where it was located. Maybe I should call repairman. Any suggestions? Has anyone else had problems after cleaning oven? PS: My 5 year extended insurance expired Nov 11.

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as its a Dacor problem not a technician problem. (Its a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we dont fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

The refrigerator is nice, however for the price, I would have expected a bit more. It has a lot of bells and whistles, but when the ice maker can’t keep up with 6 people at dinner time, that’s a problem. The best part of the refrigerator is the auto fill water pitcher.

Don’t purchase Dacor appliance - it’s been worst purchase experience ever and I am extremely disappointed. After six months since I purchased the Dacor built-in refrigerator, Dacor couldn’t even ship the proper installation parts and my refrigerator is still not working. Problems:1. Their high end $11K Dacor built-in refrigerator cannot even be installed. Wasted five months communicating with both Dacor and the retailer AppliancesConnection. After five months they were still able to ship the proper missing installation parts. Over the past five months, I talked to six different team members in Dacor customer support team, escalated to customer support lead and also talked to their regional technical manager, none of them is able to solve my problem and ship the right installation parts.a) Their process is extremely messy. Their customer support team had no idea about installation requirement of the refrigerator. And the request from their customer support team is declined by their internal Parts department again and again, only to find out installation parts should’ve shipped by the retailer. This is extremely confusing now and no one in the team seems to understand the right process.b) After Dacor acquired by Samsung, their manufacturing process is very messy and parts are extremely confusing. There’s one version of required installation parts in Dacor manual and one version of Samsung parts in the Parts guide, and no one in the team seems to understand the difference and how to map from one to another (they insist on sending me Samsung parts instead, claiming they’re compatible). I am now the expert myself to understand all their parts and able to identify many problems in their manual.2. As a high end brand, Dacor doesn’t seem to care about their customer at all. As a customer who did kitchen remodeling and had no refrigerator to use for five months, no one in the team seems to care about their brand or their customers. With this huge gap in the process, no one thinks about the problem from their customer’s perspective or shared empathy with me. Dacor as a brand is really bad and I am extremely disappointed in both their product and services.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer No Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems wont persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.

I have a 4 year old Dacor Renaissance 36 in gas range. The thermostat is broken, the self-clean cycle doesnt work due to a broken lock and the oven indicator light stopped working about 2 years ago. Pros: It is an attractive oven with the knobs that light up blue when on and the burners all work fine but that is it! The technician told me ALL parts I need are on backorder due to Dacor being bought out by Samsung 2 years ago and COVID related delays. He also told me there is no ETA on those parts and said it could be an unknown amount of months. So now I dont have an oven for an unknown amount of time. This is unacceptable. I was sharing my frustrations with a friend who recommended I post this on Dacor Applicances Facebook page. He thought I would get an immediate helpful response. So I did. It was taken down not more than 3 minutes after it was posted! They never even reached out. Pretty poor company service. I will never buy Dacor anything again. Even when the oven was working ok - it never kept good heat and the self-clean cycle never cleaned well - there was lots of grease residue left behind. This is a poor quality company all around. Believe the negative reviews. If I could give negative stars, I would.

Dacor 48 dual fuel range - Only 3 years ago, we purchased a Dacor range that is beautiful and worked great for 2 1/2 years. During the last six months, I had the led lights go out on some of my cooktop knobs and my oven has started not baking evenly, much as described in a previous post (half of your cookies can be burnt and the other half dough). A serviceman has been out twice and I have been made to feel that basically, I dont know how to use this oven or dont know how to cook. Funny that has only been in the last 6 months. I cooked great with the range for 2 1/2 years and have 20 years of cooking experience, but obviously, I dont know what Im talking about. To replace a led light bulb, I had to purchase a $300 control board part (that Dacor did discount) plus a $100 labor. It ended up being a $250 light bulb fix that has exploded to a potentially additional $600 problem. When taking off the range lid to replace the lights, I am now told that 3-4 burners have to be completely replaced and this again is my fault somehow because the metals fuse together and that is known by Dacor to happen, but my service tech said its because I dont clean my range well enough. This still makes no sense. And to fix the oven problem, it might be the control board? Lets throw my money at it and see? All guessing, the serviceman, Dacor, etc.! So now Im stuck with a parts bill of over $1,000 (Dacor did discount this to about $300) plus $200+ in labor, another guess. This just seems ridiculous to change a light bulb and guess at an oven fix for a 3-year old range that cost as much as a car! Im so irate over the whole issue! What a mistake Dacor was.

I spent a lot of money buying a Dacor double wall oven because it was supposed to be top of the line and dependable. Now, the circuit board needs to be replaced and the oven is just 5 years old! This seems absolutely ridiculous for an oven this young to have such a major problem! I am very upset about all the money I am going to have to spend to fix it. Ive never, ever had any oven problems with other brands like this in my life. We remodeled our kitchen and I thought I was getting something better and now I realize that this brand is not living up to my expectations at all! I am using an authorized Dacor repair company and they told me that they are seeing lots of problems with this brand. I do not recommend this oven to anyone.

I have a Dacor 27 inch wall (model EOR) oven which I bought 2 years ago, along with a micro and a warming drawer. Since then, the control panel has been replaced twice. Both times because, after using the timer mode, the beeper would come on at all hours of the day and night. In both instances, I had to cut the power to the oven until the replacement part arrived. I am presently waiting for the third panel to arrive. Today I needed to bake something, so I turned the power to the oven back on. Now it will only function at 350 degrees and only in the bake mode. No other numbers can be put in and nothing happens when I select convection. So far Dacor has absorbed the cost of the parts and repairs, but that does not mitigate the hassle of having to wait upwards of 2 months for a part each time this happens.

We replaced a Dacor with this new upgraded Dacor. I accidentally started a fire in the last one...my fault not the units. Ours fits very snuggly into the wall which was the primary reason we went for the Dacor brand. Other than having to take off the little rubber pads/feet, it slid right in and we were back in business.

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

We purchased a home with brand new Dacor appliances. Within 1 year, the relay board had to be replaced. One year later, the relay board has to be replaced again. Its $600 each time for parts and labor... The part alone costs $500. The company does not warranty the relay board. At this point, we should have purchased a new wall oven. They claim these are superior appliances. Our gas stove top works well, but the wall oven and refrigerator have been nothing but problematic. We will never purchase this brand again.

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.

I bought this beautiful range and choose Dacor but when we used the Green Clean on it the enamel pealed off a spot on the bottom of the oven a 2x4 inch patch. Now Dacor say that this is cosmetic and will not honor their warranty. I have been calling them daily because they do not call me. Their service sucks.

Our dacor appliances are 8 years old. Four or five times a year we need to have the technician to come by to fix something in our kitchen, dishwasher, built in fan for our stove top or refrigerator. These items are high price items-- should not have so many problems.

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

In 2008, I purchased my dream home and had the opportunity to build my kitchen from scratch. At the time, I shopped Viking, Sub-Zero, Wolf, and Dacor. I made an appointment to tour the Dacor showroom and was blown away by the aesthetics and advertised performance of their line. I made the decision to fill my kitchen with Dacor products: dishwasher (ED24SCH), dual range (ER48DSCH), range hood (EH4818SCH), fridge, and microwave (DMT2420). To date, the fridge is the only appliance that has not malfunctioned. Within the first month, the microwave blew a fuse (covered by warranty). Within the first 6 months, the dishwashers motherboard blew (also covered by warranty).Since the 1-year warranties have expired, the range hoods electrical unit malfunctioned and ceased working properly ($400-plus in repair). The motherboard on the dishwasher has gone out twice ($1200-plus). The dishwasher rack has completely rusted and the wheels have fallen off ($800 to replace). The lights on my oven dial is out and the glass bottom inside the oven that covers the heating element has cracked (nothing has been spilled or dropped). In fact, I only use that side for Thanksgiving. I am extremely bummed (to say the least) and I feel that the products that I was sold do not live up to the quality level that they advertise. Additionally, the replacement parts are obscenely expensive, and at this time it makes more sense to replace the units rather than dump more money into a pit.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

The Discovery Model 30 electric wall oven - After 6 years, the oven failed. The fan motor went out and at the same time, we were advised by a very reputable appliance repair recommended by Dacor that we need to also replace the computer or brain. Total cost of repair: $1150 with a warranty of one year.

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

We did a total kitchen remodel and purchased Dacor appliances. Big mistake. Had to spend 500 on refrigerator repair (model EF36BNDFSS). Oven is off 25 degrees on temperature. The glass top for burners was defective. Would never purchase Dacor. Microwave front trim keeps coming off as well.

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

Our refrigerator is 5 years old and has had a problem with icing up in the freezer area, resulting in a loud noise from the freezer fan. We originally called Dacor for service but they could not get to it for 2 weeks. An appliance repairman installed a new heater for the defroster. This only worked a short time and happened twice with a cost of over $1000. A couple of months ago, it happened again, and we were able to get a hold of ** at Dacor customer service. She knew exactly what was causing the problem. She ordered the parts and directed a factory-approved repairman to install over $800 in parts and we are confident the issue is resolved. Thank you, Dacor, for standing behind your products.

We have owned our dual-fuel Dacor stove for about four years. We purchased this stove because we needed a down-vent - this is how our kitchen was already configured. We had only the Dacor or Jenn-Air stoves as choices and went with the Dacor. I have been thoroughly pleased. Everything works consistently including the self-cleaning feature. Prior to this stove, we had a Thermador which was expensive and NEVER worked consistently. One feature or another was always on the brink. The Dacor is such a relief. And good looking, too.

Two years ago, we redid our total kitchen at considerable expense. All of the appliances we replaced were made by Dacor. They included: 1) a 36-inch refrigerator model EF 36/wf; 2) a dual wall oven, model EO230SCH; 3) a gas cook top, Model RGC304; 4) a dishwasher, ModelEDWH24S and; 5) a range hood, ModelEH3012SCH. The problems started within a two months of installation. The refrigerator stopped running due to a relay failure and a compressor problem; both were replaced by Dacor at no cost to us. It was inconvenient but not costly. A short time later, the lower wall oven stopped working as well as the lights in both ovens. This required the replacement of the main control panel (control circuit board). Dacor paid to have it repaired. The clock does not keep accurate time and gains about an hour a day. We decided to leave it well enough alone and did not have it fixed. After the one-year warranty expired, the lower oven quit again. This time, it had to be removed from the wall and an exhaust fan in the lower oven was defective and had to be replaced. Dacor’s initial response was it was out of warranty, so it was up to me to cover repairs. They eventually agreed to supply the part (about $90) but we had to spend several hundred dollars to install. Now, the lower oven takes an extremely long time to heat up, and again we decided to leave it well enough alone. Recently, there was a loud flash in the vent hood; one of the bulbs apparently burned out. My wife tried to turn off the lights in the hood but the light switch apparently blew when the light went and could not turn them off. After a couple of burned fingers and a melted bulb removal tool, I managed to get the other bulb out. A call to Dacor got the usual out of warranty response. I called the local Dacor authorized service rep. He looked at the problem ($95) and said he would have to call Dacor. After he talked to Dacor, they called me and said they would send a replacement control board but would not pay for the service calls. The service company said the next service call would be $195. One light bulb burned out: cost $290. I suspect that every hood unit that Dacor made with this control board is also defective. We have had to replace the halogen bulbs with great regularity. We have halogen bulbs in our boat that have lasted at least 15 years. There was another complaint on this board that had a similar problem with the vent hood. He decided to fix it himself. He is an Electrical Engineer his comments are worth reading and speak to the inadequate design of this unit. It is a shame that the Dacor appliances appear to be near the bottom in terms of reliability. Consumer Reports that their gas cook tops appear to be the least reliable. It looks like I have something to look forward to. Needless to say, I cannot recommend Dacor to anyone. In fact, I would recommend that they not purchase any Dacor product that does not have a full multi-year warranty.